Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
IK1201493
The purpose of this article is to provide updated repair guidelines for the engine oil pan leak on all 8.8L gasoline and LPG engines. Engine oil can leak from the rear of the engine oil pan due to an excessive gap in the sealing area between the engine oil pan and the engine block.
IK2200156
This document provides guidance for troubleshooting issues with the entrance door of the Next Gen CE Bus. While the primary focus is on achieving a properly adjusted latching entrance door, it also includes additional helpful tips. Please note that this document is not exhaustive and only addresses some common issues and their resolutions. For more detailed information, refer to Service Manual 0001283373. Also, please check the Service Portal for any open field campaigns for door improvements, such as AFC 26901 for a larger set screw. If this article or the Service Manual does not cover the topic, please create a case file for more specific assistance.
26102
This document will guide the user through installing 12V disconnect label to the battery door.
26101
Certain International® trucks and IC BusTM CE Series buses may have out of date BCM programing that may cause erroneous fault codes after a vehicle sits for 2 or 3 days.
26104
Entrance door set screw may loosen over time and with use.
IK1500105
This document is for Diesel buses MY2020, MY2021, MY2022, MY2023, and MY2024 specifically built between 11/30/20 and 5/18/23 that are experiencing fuel leaks at the fuel tank cap for not being seated fully, and for MY2024 and MY2025 buses built between 1/2/24 and 9/19/25 for fuel necks being loose.
IK2600255
This document provides guidance for assessing the feasibility of implementing a customer-requested change to an engine or vehicle parameter/feature. Customer requested changes will be approved in accordance with the requirements specified in 40 CFR Part 1037 to ensure continued compliance with greenhouse gas (GHG) regulations.
IK2200166
This document will instruct the user on installing and programming a fuel water separator heater system for a Next Gen Bus built without the heater option.
IK2600090
New CARB Idle Reduction Change Request
IK4300035
This tool is designed to compare Diamond Logic feature data across multiple vehicle configuration files. It allows users to quickly load files either manually or directly from the Diamond Logic Builder Vehicles folder using VIN-based selection. As files are added or removed, the comparison runs automatically with no manual action required. The program presents results in an interactive table that shows feature codes, descriptions, access levels, and whether each feature is present in each selected file. Built-in search, filtering, and sorting make it easy to locate specific features or focus only on differences between files. Column visibility can be customized to show or hide descriptions and access information as needed. Users can remove files individually or clear all files at once, with results updating instantly. The tool also includes reporting and export options that reflect exactly what is visible on screen, allowing results to be printed, copied, saved as text, or exported to CSV for use in Excel or other spreadsheet tools. Overall, the program streamlines the process of comparing vehicle feature configurations, helping users quickly identify differences, validate setups, and document results without manual comparison or external tools.
IK2600047
Engine replacements for all International engines will need to follow this procedure.
IK1600272
This document will guide the user through a step-by-step procedure for detecting water leaks in vehicle cabs and windshields using an ultrasonic sound detector.
IK1201009
In some geographic areas, ambient temperatures reaching below 40°F (4°C), including high levels of humidity, an operator may experience engine stalling, low performance, and/or poor aftertreatment performance. This is caused by condensation accumulating and freezing within the Charge Air Cooler (CAC); affecting air flow into the engine. This article lists currently available winter front covers that can be installed on the front grille and bumper to reduce cold air flow to the engine compartment.
IK0600030
This document will guide the user through understanding Prop Shaft Codes and understanding the variations of prop codes. (Metric Prop codes start with the number a 4 and Non metric Prop codes start with a 2.)
IK2200169
This document will guide the user through repairing a Next Gen CE Bus Driver's Window with loose, displaced, or falling-out upper or lower seals. See symptoms below for an example of the issue.
IK2200119
IC Bus Operator's Manuals
IK2300043
This document will guide the user through inspecting the air conditoning cube fuse at the low-voltage (LV) battery for the correct amperage rating. It has been found, that certain Electric CE Series Buses had a 75A rating cube fuse installed vs the correct 150A rating needed.
IK3400001
Title: Service Portal iKNow Feedback Case Types Applies To: All
IK2300017
Title: Electric Vehicle Air Dryer Operation
IK1400005
Title: Driveline Information Center and Troubleshooting Procedures Applies To: All Vehicles
IK2300042
Title: Driveline Vibration w/SPL170 Applies To: 2021 - 2025 International® IC Bus® Electric CE Series
IK0800686
Title: Radio Clock is Freezing Applies To: Next Gen CE Bus
IK1900022
Title: A/C Refrigerant and Oil Capacities Applies To: All current models
IK0900157
Title: Fan belt replacement guidelines for frayed edges Applies To: All Models
IK2200170
Title: Next Gen CE Bus Starter Interlock Dash Chime Applies To: Next Gen CE Bus with starter interlock feature built prior to 2/19/25
IK2300021
Title: Servicing Air Conditioning Systems on Electric Vehicles
IK0500054
Title: Steering Gear Seal Repair Guidelines Applies To: Steering gears
IK2600069
Title: How to Request a Horsepower Quote Applies To: All International and Cummins Electronic engines
IK2200088
Title: Factory Installed Air Conditioning, EC4.0 System BE, CE, FE, RE Bus Models
IK2300041
Title: 6090/6091 Connector Damage Applies To: IC Bus® Electric CE Series, International® eMV™ Series
IK0800672
Applies To: Units built 12/20/2022 - 11/11/2024 On the following models with Feature Codes: CE Bus- 0510234 LT RH- 001MBS & 0510234 LT RH- 008TRR or 0510234 & 001LRM or 001LRV or 001LRN or 001LRL
IK1400023
This article addresses chassis lean conditions on all chassis. This does not include any diagnostics for body leans such as a cab lean. Keep in mind that a chassis lean may cause or accentuate a cab lean. Filling out the printable form and using the notes in blue will help you to determine the source of the lean and identify the action and parts required to correct the lean.
IK0900141
This document will guide a user to replace and reroute Charge Air Cooler (CAC) for vehicles built with the Cummins ISB and B6.7 engines.
IK0400037
This document is to guide users to eliminate brake pedal rattle noise.
IK08000403
This document details the procedure that must be followed to ensure proper alternator troubleshooting.
IK0800482
This document covers battery diagnostics, maintenance and storage requirement.
IK0800351
J1939 Data Link Source Address Information
IK0300010
Diagnosis of chassis wander complaints.
IK1900291
Webasto Thermo Pro 90 Service and Repair Manual; Only CE bus with feature code 0049JAN or 0049JAP
IK0400040
General Wheel Speed Sensor Troubleshooting
IK2200109
Bus seat back foam inspection guidelines
IK1201457
Cummins B6.7 Grid Heater Relay
IK2200154
Luggage rack upholstery repair; only busses equipped with luggage rack.
23901
These certain buses may have roof water leaks resulting from incorrect assembly described in Roof Joint Recalls 23501 and 23502.
IKo800080
J1939 Data Link Troubleshooting
IK2200152
CE Bus Engine Cover Sealing
IK2200153
Bus roof leaks
22502
Per agreement with EPA and CARB, Cummins, Inc. provided an emergency calibration for Cummins ISB, B6.7, ISL9, L9, and X15 engines when a DEF Quality Sensor (DQS) was not available. This action addressed the Diesel Exhaust Fluid (DEF) Quality Sensor failures in the field and the unavailability of parts due to the worldwide chip shortage. This recall is step two of this program designed to revert all affected vehicles back to the certified calibration and to provide them with the latest improved DQS and Coolant Control Valve (CCV) designs. Additionally, the emergency calibration and the restoration to the certified calibration with the latest improved DQS and Coolant Control Valve (CCV) designs have no effect on vehicle Emissions.
IK0700120
QLS Emergency Calibration Revert Process
23103
These certain buses may have a rear A/C system compressor mounting bracket with insufficient clearance between the compressor and bracket that could result in rear A/C compressor lock up.
IK1200101
Cummins Programming guide and fault codes285 & 265; only vehicles built with Cummins B6.7, X15, or L9 engines
IK0800554
Telematics installation guidelines - Only units with 500K data link
IK0800407
Starter diagnostics and warranty claim procedure for all engines and all chassis EXCLUDING vehicles equipped with PSI engines or Cummins ISB engine with Allison transmissions
IK0700115
QLS Emergency ECM Calibration; only models equipped with Cummins B6.7, X15, L9, or International A26 engines
22519
In cold weather, especially during engine warmup, the engine may experience a misfire condition resulting in setting the Malfunction Indicator Lamp (MIL) and possible increase in emissions. Only models with Generation II PSI 8.8L LP engines.
22119
Certain buses may have outdated radio software that could interfere with the operation of the Public Address (PA) external speakers.
22514
The steering gears may have been assembled with less than the required input shaft ball bearings and can result in a fracture of the input shaft and loss of steering.
IK1201472
Pico Scope CCOS (Crankcase Separator Test)
IK0800607
PicoScope Test - Battery Loss of Charge - Parasitic Draw Test
IK0800609
PicoScope Test for Datalink (CAN) Health Shorts & opens
IK0800610
PicoScope Test Resistance and Ohmmeter
IK1201469
PicoScope Test One Channel RCT
22113
Certain Electric CE buses may have been built without the proper high voltage Identification labels
22509
Certain 2022 and 2023 CE and RE school buses built with feature code 0008TXK or 0008TXM (Bendix Wingman Prewire option) may have been built without the warning label to notify the driver that the collision mitigation system is not operational, as
22511
The steering wheel retaining nut may not have been torqued properly during assembly and may allow the steering wheel to loosen, and possibly separate from the steering column shaft.
IK2300007
Electric vehicle charging concerns; electric vehicles only
22901
The rear axle brake chambers may be installed in the incorrect mounting slot which could lead to long term durability issues.
IK2300004
Electric vehicle enters no torque mode
21507 Interim
With the vehicle in motion, the engine control module (ECM) may set a fault code resulting in engine shut down without warning; Only models built with PSI gasoline or LPG engines
IK2300005
Electric Vehicle Electric Heat Operation
IK1000003
Power Steering Diagnostics Flow / Pressure Specifications For Power Steering Gears and Power Steering Pumps
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.