Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
I-22-03-02
Indian Motorcycle identified that on Indian Scout Models there is a potential for damage to occur to electrical hardware or the vehicle harness if the battery ground cable and ground joint is not connected properly. Damage can occur during procedures that require the battery cable to be disconnected or during battery removal and installation.
IND-02-14-2022
Best practices for gauges, speedometers, and tachometers providing information regarding how to clean and maintain. The version has been translated into French.
I-20-06 R02
Indian Motorcycle has determined that some 2014-2020 FullâSize (111 c.i. / 116 c.i.) and 2020 Challenger models sold in Japan show compliance concerns due to operating range frequency of key fob, Vehicle Control Module (VCM) or Wireless Control Module (WCM), and Tire Pressure Monitor System (TPMS). Mentioned devices operate in restricted in Japan frequency of 433Hhz.
IDH-HOLD
EFFECTIVE IMMEDIATELY: STOP SALE on affected motorcycle(s) identified in your inventory until further notice.
I-20-06 R01
Indian Motorcycle has determined that some 2014-2020 FullâSize (111 c.i. / 116 c.i.) and 2020 Challenger models sold in Japan show compliance concerns due to operating range frequency of key fob, Vehicle Control Module (VCM) or Wireless Control Module (WCM), and Tire Pressure Monitor System (TPMS). Mentioned devices operate in restricted in Japan frequency of 433Hhz.
I-20-12-01
This Team Tip has been released by Indian Motorcycle to provide information regarding odometer maintenance and address concerns about correct odometer value.
ISA-20-03
Indian Motorcycle has identified a potential calibration issue affecting some 111/116 c.i. motorcycles. When active, the P1530 fault causes the motorcycle to operate in a reduced power (limp) mode.
I-19-09-01
This Team Tip identifies differences between crankcases used throughout Indian Motorcycle 111 C.I. engine production, and introduces a new service crankcase for 2014-2020 models.
I-19-09-02
Updated information has been added to all Indian Motorcycle Service Manuals to provide dealers with clear directions when servicing the fuel system. Be sure to reference the applicable Service Manual for the most accurate information.
I-19-03-01
This Team Tip has been released to assist dealers when servicing vehicles that have, or are suspected to have, aftermarket (non-OEM) modifications. It is critical for expedient and accurate diagnosis of a motorcycle, to identify and disclose all existing modifications to Indian Technical Service. Use of aftermarket components can create operating characteristics and sensor feedback that do not align with factory parameters. These cases can send our technicians down the wrong path and result in longer diagnostic time and a poor customer experience.
I-18-11-01 R03
Indian Motorcycle has introduced new software and map updates for the Ride Command display. Dealers should encourage Indian Motorcycle riders using Ride Command to bring their bikes in to receive the software update. At this time, dealers should also verify the map version and update as necessary. The software update takes approximately 5 minutes to complete, while updating the map files may take up to 2 hours depending on PC configuration and internet speed. Ensure the staff is aware of, and has practiced both update processes so they can provide a positive customer experience.
I-18-11-01 R02
Indian Motorcycle has introduced new software and map updates for the Ride Command display. Dealers should encourage Indian Motorcycle riders using Ride Command to bring their bikes in to receive the software update. At this time, dealers should also verify the map version and update as necessary. The software update takes approximately 5 minutes to complete, while updating the map files may take up to 2 hours depending on PC configuration and internet speed. Ensure the staff is aware of, and has practiced both update processes so they can provide a positive customer experience.
I-18-11-03
This Team Tip is designed to inform dealers about updated information regarding gear position switches for all 2014- 2019 Indian Motorcycle (111 c. i.) models. Updated information has been added to the Service Manual to provide dealers with clear direction on how to properly maintain and service gear position switches. We have also updated the maintenance interval chart to include the inspection and cleaning of the gear position switch at 10,000 mile intervals.
I-18-11-01 R01
Indian Motorcycle has introduced new software and map updates for the Ride Command display. Dealers should encourage Indian Motorcycle riders using Ride Command to bring their bikes in to receive the software update. At this time, dealers should also verify the map version and update as necessary. The software update takes approximately 5 minutes to complete, while updating the map files may take up to 2 hours depending on PC configuration and internet speed. Ensure the staff is aware of, and has practiced both update processes so they can provide a positive customer experience.
I-18-03
Indian Motorcycle has identified three separate calibration concerns currently affecting 2017 and 2018 full-size Indian Motorcycles. The Indian Motorcycle engineering team has released updated ECM and cluster calibrations to correct these concerns. Gear Position Fault, Coil Driver Fault, and Battery Drain issues will all be resolved with this reflash. Refer to Team Tip I-17-11-01 for more details.
I-18-05-01
2014-2018 Indian Motorcycles utilize Absorbent Glass Mat (AGM) batteries which are selected for their superior vibration resistance, weight savings, and high output. This Team Tip is being released to provide the Indian dealer network with specific recommendations to help maintain and restore the AGM type batteries used in Indian Motorcycles.
I-18-06 R01
Indian Motorcycle is actively investigating a potential concern affecting 111 ci engines that have been equipped with the Thunder Stroke 116 ci Stage 3 Big Bore accessory kit. Investigation is currently planned to conclude by 5/7/18, and at that time this communication will be re-issued with additional information. In the interim, Big Bore Kits and vehicles equipped with kits should not be sold.
I-18-05
Indian Motorcycle has identified that some 2018 111 ci motorcycles have been manufactured with a clutch lever that does not meet quality standards. Affected clutch levers may cause an interference between the clutch cable and lever while cycling, potentially causing fatigue at the lever side of the cable.
I-18-02
Indian Motorcycle has identified three separate calibration concerns currently affecting 2017 and 2018 full-size Indian Motorcycles. The Indian Motorcycle engineering team has released updated ECM and cluster calibrations to correct these concerns. Gear Position Fault, Coil Driver Fault, and Battery Drain issues will all be resolved with this reflash. Refer to Team Tip I-17-11-01 for more details.
G-17-10-02
At Polaris, we are committed to the safety of our customers and riders. Through product design, dedicated safety engineering, and increased consumer awareness, Polaris continues to work toward a safe riding experience and proper operation of our products. The following information can be used to help identify and report Product Safety Concerns.
DW 3.9
Digital Wrench version 3.9 is now available for download. Updating to version 3.9 is required to update the base Digital Wrench software version from 3.8 to 3.9 to allow for future MY18 vehicle support.
SAF-17-02
At the dealer show in July, we launched the new MY18 Indian Motorcycle line-up! On top of key product enhancements across the entire line, we also introduced the all new Scout® Bobber, Springfield Dark Horse®, Chieftain Dark Horse® with Ride Command, and Roadmaster® Elite.
G-16-11-01
Polaris has released Team Tip G-16-10-01 to inform dealers that Polaris Mobile Digital Wrench (PMDW) version 3.28 or later requires dealers to enter a valid 10-digit Digital Wrench serial number to operate the app. The serial number requirement has been added to improve visibility to app downloads and usage.
G-15-12-01 R03
There is no doubt that for a Polaris customer the process of picking up a brand new vehicle is one of the most exciting times in the ownership experience. To ensure that all Polaris dealers are equipped to deliver a world-class experience that matches the high quality and excitement of the products, PCDX was developed to create a mobile streamlined dealership delivery experience. PCDX combines the setup, registration, and delivery process into one easy to use application.
G-15-12-01 R02
PCDX is an online and mobile interface for providing a consistent dealer setup and customer delivery experience. The interface walks the dealer and the customer through a standardized online form that includes the PDI (pre-delivery inspection), general warnings, assembly and inspection, safety bulletins, test ride, customer information, customer walkaround and discussion, and customer acceptance. This application has been proven in dealerships to automate document retention, streamline vehicle setup, and provide a consistent, professional customer experience. Vehicles shipped after 11/1/2015 no longer include a paper PDI form with the vehicle setup material; instead dealers should complete the vehicle setup and PDI using the PCDX application, which can be located on the Dealer Website under Service and Warranty â PCDX.
G-15-12-01
This Team Tip is being released to dealers to provide information regarding the required transition to online PCDX and PCDX training.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.