Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
ITB09-063C
Service Bulletin/Repair Instructions
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).
ITB10-029C
Service Bulletin/Repair Instructions
CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-006D
Service Bulletin/Repair Instructions
CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-052E
Service Bulletin/Repair Instructions
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-007I
Service Bulletin/Repair Instructions
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB17-009H
Service Bulletin/Repair Instructions
WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB09-039K
Service Bulletin/Repair Instructions
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB03-051Q
Service Bulletin/Repair Instructions
HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB10-074B
Service Bulletin/Repair Instructions
ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB09-039J
Service Bulletin/Repair Instructions
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-007H
Service Bulletin/Repair Instructions
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB10-067C
Service Bulletin/Repair Instructions
WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-006C
Service Bulletin/Repair Instructions
CAN COMMUNICATION â NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB22-006
Service Bulletin/Repair Instructions
BATTERY QUICK CHARGE NOTICE SERVICE INFORMATION When charging the vehicleâs 12 volt battery with the high amperage quick charge function, the ignition should never be ON, or turned ON, while charging. Attempting to start the vehicle, or turning the ignition ON, while using the high amperage quick charge could potentially damage the fuel pump control module. ï· Only turn the ignition ON when either the ESM or a technical service bulletin service procedure states to do so, and only while using a battery maintainer or smart charger set to reflash mode, or a similar setting. ï· Battery voltage should not exceed 16V during a reprograming operation.
ITB13-044J
Service Bulletin/Repair Instructions
EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB03-051P
Service Bulletin/Repair Instructions
HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB17-033C
Service Bulletin/Repair Instructions
CLEANING FRONT OR REAR COMBINATION LAMP ASSEMBLIES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB03-074P
Service Bulletin/Repair Instructions
HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB16-006A
Service Bulletin/Repair Instructions
INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB17-005A
Service Bulletin/Repair Instructions
BLUETOOTH, USB, AND AUX FUNCTION DIAGNOSTIC TOOL This bulletin has been amended. See AMENDMENT HISTORY on page 3. Please discard previous versions of this bulletin.
ITB12-041D
Service Bulletin/Repair Instructions
SIRIUSXM SATELLITE RADIO / WEATHER / TRAFFIC / TRAVEL LINK ACTIVATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
ITB11-003F
Service Bulletin/Repair Instructions
NAVIGATION MAP DATA UPDATE MATRIX This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB15-010e
Service Bulletin/Repair Instructions
INFINITI; PROCEDURE TO CLEAN CVT TRANSMISSION FLUID COOLERS This bulletin is no longer active. Please discard previous versions of ITB15-010. Refer to the ESM for the fluid cooler cleaning procedure.
ITB16-009a
Service Bulletin/Repair Instructions
INFINITI; THEFT ALARM TRIGGER HISTORY FUNCTION This bulletin is no longer active. Please discard previous versions of ITB16-009.
ITB12-076d
Service Bulletin/Repair Instructions
POWER BACK DOOR CALIBRATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
ITB15-024a
Service Bulletin/Repair Instructions
2005-2015 INFINITI VEHICLES; ECM REPROGRAMMING SERVICE INFORMATION This bulletin is no longer active. Please discard previous versions of ITB15-024.
ITB20-004
Service Bulletin/Repair Instructions
2013 JX AND 2014-2019 QX60; CLIMATE CONTROLLED SEAT INOPERATIVE IF YOU CONFIRM The driver or passenger side climate controlled seat: ï· - Heating and cooling features do not operate And ï· - The harness connector or control unit of the climate controlled seat appears as shown in Figure 3 or Figure 5. ACTION Perform the following to the affected seat: A. Replace the climate controlled seat control unit. B. Drill a hole for the new harness clip. C. Replace the harness connector of the climate controlled seat control unit.
ITB15-010d
Service Bulletin/Repair Instructions
INFINITI; PROCEDURE TO CLEAN CVT TRANSMISSION FLUID COOLERS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB19-008
Service Bulletin/Repair Instructions
EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
ITB13-044g
Service Bulletin/Repair Instructions
ALL MODEL YEAR 2012 AND NEWER INFINITI VEHICLES; EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
ITB18-037
Service Bulletin/Repair Instructions
PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
ITB18-034
Service Bulletin/Repair Instructions
TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
Infiniti USA Ret
Service Bulletin/Repair Instructions
Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
Infiniti USA Tak
Service Bulletin/Repair Instructions
Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
IPSB18-218 Retai
Service Bulletin/Repair Instructions
DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
Revision 1-IEVAP
Service Bulletin/Repair Instructions
OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin The announcement from March 21, 2017 has been revised to include: o Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps o Client expense may be applicable if the vehicle is out of warranty
Revision 1-NEVAP
Service Bulletin/Repair Instructions
OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin. The announcement from March 21, 2017 has been revised to include: - Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps - Customer expense may be applicable if the vehicle is out of warranty
ITB13-044f
Service Bulletin/Repair Instructions
ALL MODEL YEAR 2012 AND NEWER INFINITI VEHICLES; EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years, and the Service Procedure has been updated. Please discard previous versions of this bulletin.
ITB17-015a
Service Bulletin/Repair Instructions
NAVIGATION SYSTEM REBOOTS WHEN SXM TRAFFIC IS ENABLED This bulletin has been amended: The Applied Vehicles section has been amended. No other changes have been made. Please discard previous versions of this bulletin.
ITB01-024e
Service Bulletin/Repair Instructions
NEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock. This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
ITB11-005d
Service Bulletin/Repair Instructions
WHEEL BALANCING SERVICE INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
ITB03-051L
Service Bulletin/Repair Instructions
HEADLAMP FOGGING This bulletin has been amended. The APPLIED VEHICLES section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
IPSB17-130
Service Bulletin/Repair Instructions
DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)
ITB18-003
Service Bulletin/Repair Instructions
REDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.
ITB09-039e
Service Bulletin/Repair Instructions
WINDSHIELD CRACKING This bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
ITB17-009a
Service Bulletin/Repair Instructions
WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
ITB00-024g
Service Bulletin/Repair Instructions
BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Worksheet was added on page 10. Please discard previous versions of this bulletin.
ITB11-005c
Service Bulletin/Repair Instructions
WHEEL BALANCING SERVICE INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
ITB17-048
Service Bulletin/Repair Instructions
2013 JX35 AND 2014 - 2017 QX60; RADIATOR SHROUD AND COOLING FAN ASSEMBLY REPLACEMENT PROCEDURE SERVICE INFORMATION When replacing the radiator shroud and cooling fan assembly for any reason, the engine coolant, air cleaner case, and air duct does not need to be removed as part of the procedure. Use this SERVICE PROCEDURE (in place of the ESM) and the CLAIMS INFORMATION in this bulletin. The ESM will be updated at a later date. IMPORTANT: You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.
ITB09-015h
Service Bulletin/Repair Instructions
12 VOLT BATTERY STORAGE AND MAINTENANCE FOR NEW VEHICLES IN RETAILER INVENTORY This bulletin has been amended throughout. Please discard all previous versions of this bulletin.
ITB17-005
Service Bulletin/Repair Instructions
BLUETOOTH, USB, AND AUX FUNCTION DIAGNOSTIC TOOL SERVICE INFORMATION The Enhanced Multi-Media Interface Tester (EMMIT) J-51922 is a new special tool that tests the functionality of the following features: Bluetooth o Pairing/Connecting o Phonebook Access Profile o Hands Free Profile (for calls) o Bluetooth Audio test o Message Access Profile (for text messages, if so equipped) USB o Tests USB music playback o Tests USB music browsing capability AUX o Tests AUX Jack playback Use EMMIT to diagnose symptoms related to Bluetooth, USB, and AUX. If EMMIT passes diagnostic tests, the symptom is caused by the customer?s phone and not caused by the AV control unit. DO NOT replace the AV control unit. NOTE: If an AV control unit is replaced for multi-media issues that can be tested with EMMIT, a printed copy of the EMMIT diagnostic results must be included with the returned unit. See page 2 for more information about the EMMIT tool.
ITB11021B
Service Bulletin/Repair Instructions
SERVICE INFORMATION Temporary tire Flat Spotting is common on New Dealer In-Stock vehicles that have not been occasionally moved. Flat Spotting can occur after the vehicle has been parked (not moved) for a few days, or longer. In most cases it is temporary. In extreme cases it can be permanent. Vehicles should be moved every 30 days, in one direction only, enough to rotate the tires 90° (see Figure 1). Moving vehicles as shown in this bulletin will prevent tire Flat Spotting. See this bulletin for further detail.
ITB09041A
Service Bulletin/Repair Instructions
IF YOU CONFIRM A refrigerant leak at a refrigerant pipe/hose joint location, ACTIONS 1. Inspect the metal surfaces of the pipe/hose joint for damage or contamination. NOTE: Do not replace a refrigerant pipe, hose, or other A/C component if an o-ring seal will solve the leak incident, if it should occur. 2. If no damage is found to the joint metal surfaces, replace the O-ring seal. See this bulletin for further detail.
ITB09063B
Service Bulletin/Repair Instructions
SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Infiniti by request if certain criteria are met. This bulletinlists the criteria and provides an application form for such replacements. See this bulletin for further detail.
AT14-017B
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
ITB15010B
Service Bulletin/Repair Instructions
IMPORTANT: Metal debris and friction material may become trapped in the radiator, cooling hoses, bypass valve or external CVT fluid cooler. This debris can contaminate the newly serviced transmission, control valve or torque converter. In severe cases this debris can block or restrict flow and may cause damage to the newly serviced CVT. SERVICE INFORMATION When a CVT, control valve or torque converter replacement is necessary for one of the applied vehicles, the CVT transmission fluid coolers (radiator based fluid cooler and external auxiliary cooler if present) must be flushed. Please see this bulletin for further details.
ITB16011
Service Bulletin/Repair Instructions
IF YOU CONFIRM While turning the steering wheel or when driving at low speed (straight or turning), a high pitch power steering noise can be heard. * Only while seated inside the vehicle And * With all of the windows up NOTE: If the audio and/or HVAC systems are turned ON it may be difficult to hear this issue. ACTION Install Insulator onto power steering oil pump assembly with Service Procedure starting on next page. Please see this bulletin for further details.
ITB03051J
Service Bulletin/Repair Instructions
SERVICE INFORMATION Occasionally customers may notice water vapor or fog in the headlamps. The information, illustrations, and flow chart in this bulletin are provided to help you in determining if an incident for water/condensation in the headlamps is normal or not. Infiniti?s new vehicle limited warranty does not cover physically damaged (cracked or broken) headlamps. All current headlamp assemblies are vented to the atmosphere (not sealed). - This is necessary to allow for expansion and contraction of air from temperature "variations" (warmer or colder) without damage to the headlamp. - Moisture in the air sometimes "travels" into and out of the headlamp assembly through these vents. - Certain environmental conditions may cause moisture to condense. - The fogging/cloudiness should disappear over time when the headlamp is in a dry environment. See this bulletin for further detail.
ITB16007A
Service Bulletin/Repair Instructions
SERVICE INFORMATION On Applied Vehicles, the torque specification for the rear final drive assembly rear mounting stud has been revised. New torque specification: 71 N-m, 7.2 kg-m, 52 ft-lbs Use the torque specification shown above when installing a rear final drive assembly. At a later date and where possible, the applicable Electronic Service Manuals will be updated with the revised specification. See this bulletin for further detail.
ITB16009
Service Bulletin/Repair Instructions
SERVICE INFORMATION The function to detect the last item to trigger the vehicles theft alarm system can now be accessed with CONSULT-III plus (C-III plus). This function can be accessed by selecting: * Diagnosis (All Systems) or Diagnosis (One System). Then * BCM Then * THEFT ALM Then * Work Support Then * THEFT ALM TRG See this bulletin for further details.
ITB16005
Service Bulletin/Repair Instructions
SERVICE INFORMATION The Intelligent Keys used on the various Infiniti vehicles may not be interchangeable between models and years. See this bulletin for further detail.
ITB14-042A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
ITB09015G
Service Bulletin/Repair Instructions
SERVICE INFORMATION Design and process changes have been made to improve battery voltage at dealer receipt. Our goal is to deliver vehicles to customers with a 12 volt battery in excellent condition. Proper dealership storage and maintenance of vehicle 12 volt batteries is essential to insuring good battery operating life and customer satisfaction. Dealers are responsible for maintaining vehicles in their inventory. 12 volt batteries in vehicle inventory should always be kept at a full charge to prevent excessive discharge during storage and so they are ready for delivery to customers at any time. See this bulletin for further detail.
ITB14059A
Service Bulletin/Repair Instructions
IF YOU CONFIRM All "hands free" functions of the Intelligent Key (I-Key) do not work. For example, the doors will not lock or unlock when pressing either front door request switch. NOTE: - The issue of all I-Key "hands free" functions not working may occur intermittently or all the time. - The message "No Key Detected" or similar may show on the Vehicle Information Display (located in the combination meter). - All I-Key remote button functions (door lock/unlock, etc.) WILL work normally when all I-Key "hands free" functions are NOT working. ACTION 1. Inspect the I-Key?s battery on its negative contact side. 2. If excessive scratching is found, replace the battery. 3. Verify all I-Key functions (both "hands free" and remote) work properly after battery replacement. NOTE: Do NOT replace the BCM, I-Key, or other parts for the issue described under IF YOU CONFIRM, if it should occur. See this bulletin for further detail.
ITB11042D
Service Bulletin/Repair Instructions
IF YOU CONFIRM The customer states HomeLink will not operate or has improper operation. ACTIONS 1. To significantly reduce unnecessary repairs, make sure: a. The vehicle is not in "Transit Mode" (if equipped). - Not in Transit Mode: With the turn signal switch is in the OFF (center) position, turn the ignition from OFF to ON. If the turn signal indicators stay OFF (do not illuminate), the vehicle is not in Transit Mode. b. The "Extended Storage Switch" (if equipped) is in the "Customer Delivery" position (pushed in). - The Extended Storage Switch is located on the fuse block that is located in the interior of the vehicle. 2. Confirm the customer is familiar with the HomeLink programming procedure located in the vehicle?s owner?s manual. 3. Test HomeLink operation with special tool HomeLink Transmitter Tester J-41540. See this bulletin for further detail.
ITB14016B
Service Bulletin/Repair Instructions
IF YOU CONFIRM All of the following - The engine will not start (no crank; starter will not engage) when pushing the ignition switch, and I-Key Error message is displayed in the combination meter, and DTC B2604 (PNP/Clutch Switch) is stored, past or present. ACTION Perform adjustment of the shift control cable per the Service Procedure in this bulletin. See this bulletin for further detail.
ITB13039A
Service Bulletin/Repair Instructions
SERVICE INFORMATION This bulletin has compiled Tire Pressure Monitor System (TPMS) and Low Tire Pressure Warning System (LTPWS) information for: - Basic diagnosing of TPMS/LTPWS systems - Radio frequency interference causing a "No Data" (C1708, C1709, C1710, C1711) condition - Sensor leaks - Moving TPMS/LTPWS wheel assemblies from one vehicle to another and TPMS/LTPWS sensor registration - Air pressure changes with altitude and ambient temperatures - Aftermarket tire sealers - Aftermarket wheels - Inflating/deflating tires with TPMS/LTPWS sensors See this bulletin for further detail.
ITB13049A
Service Bulletin/Repair Instructions
IF YOU CONFIRM: The rubber weatherstrips on either one of the roof side molding assemblies (moldings) is coming loose from the molding itself. ACTION: Replace both left and right moldings with the ones listed in PARTS INFORMATION. - Refer to SERVICE PROCEDURE for molding replacement. See this bulletin for further detail.
ITB10017D
Service Bulletin/Repair Instructions
SERVICE INFORMATION If the AV Control Unit needs to be replaced on an Applied Vehicle for any reason, follow the steps in the Service Procedure to configure the Multi AV system. NOTE - The original AV Control Unit must be installed in the vehicle while performing part of this procedure. DO NOT remove the original AV Control Unit until instructed. See this bulletin for further detail.
ITB14028A
Service Bulletin/Repair Instructions
SERVICE INFORMATION The information in this bulletin is provided to help ensure correct diagnosis and repair of fluid leaks. All fluid leaks, when properly diagnosed, should be repaired (whether under warranty or customer pay) to ensure proper vehicle operation. However, certain normal operating conditions can be misdiagnosed as a leak requiring repair. Unnecessary repair or replacement of parts in connection with incorrectly diagnosed "leaks" can negatively impact customer satisfaction, be time consuming and costly, and if not performed correctly can lead to future repairs. See this bulletin for further detail.
ITB14051A
Service Bulletin/Repair Instructions
IF YOU CONFIRM All of the following: The FCW (Forward Collision Warning) malfunction is ON or reported to have been ON, and DTC C1A27 (ECD POWER SUPPLY CIRCUIT) is stored (Past or Current), and the brake fluid level is normal. NOTE: C1A27 is an ICC (Intelligent Cruise Control) DTC. ACTION Reprogram the ABS control unit (ABS) per the Service Procedure in this bulletin. - Part of the Service Procedure, step 20 on page 8, is a confirmation that reprogramming is needed to resolve the incident shown in Figure A and B on page 1. See this bulletin for further detail.
ITB13054D
Service Bulletin/Repair Instructions
IF YOU CONFIRM: The MIL is ON with DTC P0101 and/or P010B (MAF SEN/CIRCUIT-B1/B2) and there are no drivability issues. ACTION: 1. Refer to step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the ECM. NOTE: If this bulletin does apply (the ECM needs to be reprogrammed), do NOT replace the mass air flow sensor(s). See this bulletin for further detail.
ITB10037D
Service Bulletin/Repair Instructions
SERVICE INFORMATION The Applied Vehicles are equipped with a new version of Intelligent Key presets memory. Each Intelligent Key can be programmed to have its own unique set of presets for certain vehicle systems. Vehicle systems that are linked with Intelligent Key include: - Automatic Drive Positioner (includes driver seat, steering column, and mirror position memory) - Audio (station presets, etc.) - Auto air conditioning and heating (retains the last temperature and mode setting for each Intelligent Key user) - Navigation system (retains the last settings [e.g., Birdview] and clock display preference for each Intelligent Key user) See this bulletin for further detail.
ITB15025
Service Bulletin/Repair Instructions
SERVICE INFORMATION When servicing run flat tires or low profile tires: - Special equipment and procedures are required to avoid damage. - Specifically, Tire Pressure Monitor transmitters (TPMS sensors) can be damaged when improperly dismounting and mounting tires. - TPMS sensors becoming damaged during mounting or dismounting tires are not covered under warranty. - To avoid such damage, ensure that the tire changer being used and the operator of the tire changer are capable of servicing run flat and low profile tires. - Operator?s manuals for such tire changers must be followed. See this bulletin for further detail.
ITB15024
Service Bulletin/Repair Instructions
SERVICE INFORMATION After ECM reprogramming, the Calibration Verification Number (CVN) needs to be automatically calculated prior to State emissions testing (also known as Inspection Maintainence, I/M, or SMOG testing depending upon location). Allowing the vehicle to idle for 22 minutes will allow for faster CVN calculation. It is recommended that customers utilize this method if the vehicle needs to be tested for emissions soon after ECM reprogramming. See this bulletin for further detail.
ITB12072C
Service Bulletin/Repair Instructions
IF YOU CONFIRM There is a vibration or judder feeling from the rear of the vehicle when making turns on dry roads at low speeds (under 40 MPH), and it does not occur if the Electric Controlled Coupling is electrically disconnected. ACTION Replace the Electric Controlled Coupling for the rear final drive. See this bulletin for further detail.
ITB15020
Service Bulletin/Repair Instructions
SERVICE INFORMATION The appearance of painted alloy wheels can be damaged if acidic cleaners are used. DO NOT use Chrome Wheel Cleaner on Painted Wheels. Many chrome wheel cleaners have acidic ingredients. Make sure to follow all instruction in the Appearance and Care Section of the Owner?s Manual. Damage to wheel appearance due to the use of inappropriate chemicals or cleaning products is not covered under warranty. See this bulletin for further detail.
ITB15014
Service Bulletin/Repair Instructions
IF YOU CONFIRM The vehicle has been operated in cold weather, below approximately -18ºC (0ºF), and AWD ERROR is displayed in the Vehicle Information Display, and DTC C1204 (AWD Solenoid) is stored. ACTION Replace the AWD Control Unit with the one listed in the Parts Information of this bulletin. See this bulletin for further detail.
ITB10062E
Service Bulletin/Repair Instructions
SERVICE INFORMATION For vehicles delivered to the dealers with wheel protector covers - Do not remove the wheel protector covers during Pre-Delivery Inspection (PDI) - Wheel protector covers help prevent cosmetic rotor corrosion. See this bulletin for further detail.
ITB15013
Service Bulletin/Repair Instructions
INFORMATION If this bulletin applies by checking Service COMM (PC358), and the TCM?s current part number is listed in Table A of this bulletin, then reprogram the TCM. See this bulletin for further detail.
ITB99043G
Service Bulletin/Repair Instructions
SERVICE INFORMATION NOTE - Failure to follow the procedures in this bulletin may result in the denial of a warranty claim. In an effort to protect the paint finish, Paint Guard Film (PGF) is applied on many new Infiniti vehicles. Paint Guard Film is a temporary white plastic protective film that is applied by the factory to the horizontal painted surfaces of the vehicle. The PGF protects the paint finish during vehicle handling, transportation and storage from harmful elements such as acid rain,iron particles, bird droppings, tree sap and other environmental contaminants. NOTE - Paint Guard Film CANNOT remain on the vehicle for more than six months after the vehicle's manufacture date. PGF must be removed at the end of six months. See this bulletin for further detail.
ITB14036B
Service Bulletin/Repair Instructions
IF YOU CONFIRM: If the customer states the mileage displayed for Distance To Empty (DTE) changes abruptly or unexpectedly, up or down. - The customer may also describe the issue as DTE mileage does not match or "agree with" the fuel gauge reading. For example, DTE shows 175 miles while the fuel gauge shows ¼ full. NOTE: This issue does not affect the operation of the low fuel warning system indicators or primary fuel gauge. ACTION: Replace the combination meter assembly. - Refer to the Electronic Service Manual (ESM), section MWI-Meter, Warning Lamp & Indicator, for replacement information. See this bulletin for further detail.
ITB00031D
Service Bulletin/Repair Instructions
SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
ITB13002A
Service Bulletin/Repair Instructions
SERVICE INFORMATION DTC B2190 (NATS ANTENNA AMP) can be stored for the following reasons: 1. Something other than an Intelligent Key is inserted into the Key-Slot. 2. An Intelligent Key issue. 3. A wiring issue between the Key-Slot and the BCM. 4. A Key-Slot issue. If DTC B2190 is stored due to 1 or 2 above, it will not erase, or go to "PAST", until a known good registered Intelligent Key is inserted into the Key-Slot. For DTC B2190 diagnosis; first perform the Service Manual DTC Confirmation Procedure. See this bulletin for further detail.
ITB15003
Service Bulletin/Repair Instructions
IF YOU CONFIRM: One or more of the following with the engine idling, the transmission in Drive, and the air conditioning on: - Low/rough idle - High idle - Idle fluctuation ACTION: 1. Compare the vehicle?s current ECM part number to those listed in Table A (see page 4). 2. If the ECM part number matches one listed in Table A, reprogram the ECM. - If there is NOT an ECM part number match, this bulletin does not apply. Refer to ASIST and the Electronic Service Manual (ESM) for further diagnosis. See this bulletin for further detail.
ITB11003E
Service Bulletin/Repair Instructions
SERVICE INFORMATION Two methods are used to update/upgrade Navigation Map Data: 1. The customer goes to www.infinitinavigation.com and is mailed update disc(s) or SD card and installs data, OR 2. The dealership is mailed update disc(s) and the customer must visit the dealership to have data installed. Use the matrix in this bulletin to determine which method is utilized for each Applied Vehicle. See this bulletin for further detail.
ITB12041C
Service Bulletin/Repair Instructions
SERVICE INFORMATION If a customer would like to activate a subscription for any of the following services: - SiriusXM Satellite Radio, NavTraffic, NavWeather or Travel Link OR If a radio is replaced for any reason, and a customer has an active subscription to any of the above services, OR If a customer claims to have an active subscription to any of the above services, AND any portion of the subscribed service is not operating, ... follow the steps in this bulletin to activate/refresh the service.
ITB13057A
Service Bulletin/Repair Instructions
SERVICE INFORMATION If one or both Intelligent Keys cannot be located prior to customer delivery of an Applied Vehicle, refer to the applicable section of this bulletin for Intelligent Key registration instructions. - One (1) Intelligent Key Is Lost ----- Page 2 - Two (2) Intelligent Keys Are Lost ----- Page 3 See this bulletin for further detail.
ITB14056
Service Bulletin/Repair Instructions
SERVICE INFORMATION Starting with 2010 Model Year, Infiniti vehicles have been gradually incorporating a new type of DTC known as Permanent DTC or P-DTC. If a vehicle is equipped with P-DTCs, all emission related DTCs will also set a P-DTC if the MIL is turned ON. A listing of which DTCs that will also set a P-DTC is found in the DTC Index in the EC-Engine Control section of the Electronic Service Manual (ESM). If a DTC repair is performed and the DTC erased, a vehicle may fail an Emission Inspection and Maintenance test if the P-DTC is not also erased. See this bulletin for further detail.
ITB14055
Service Bulletin/Repair Instructions
SERVICE INFORMATION If a customer describes lack of power or poor acceleration, perform the following checks before attempting any repair: * Check for stored DTCs. * Check if the driver is resting their left foot on the brake pedal while accelerating. Advise the customer not to rest their foot on the brake while accelerating. * Use CONSULT-III plus in Engine Data Monitor to check operation of the brake lamp circuit signal. Monitor the brake switch during the incident; it should be "OFF". Please see this bulletn for further details.
ITB14053
Service Bulletin/Repair Instructions
SERVICE INFORMATION A two-piece design front engine mount is currently being used for the applied vehicles listed. A single thunk noise may be heard on the first acceleration of the day from this type of mount and is considered normal operation. The mount has also been designed with built in free-play that is normal. Under normal driving conditions: * A "thunk" noise may be heard on the first acceleration of the day. And * Does not occur again, or at any other time. DO NOT REPLACE THE MOUNT: * If it has free play or a "single event" thunk sound on the first acceleration of the day. This is considered a normal characteristic of this type of engine mount. * If a shift shock condition is present when shifting from park into gear or between any combination of gears. This condition is due to transmissions line pressures and not movement of the mount. NOTE: Refer to the Electronic Service Manual section TM - Transaxle & Transmission for further diagnostic information on shift shock. See this bulletin for further details.
ITB-14-042
Service Bulletin/Repair Instructions
INFINITI: INFORMATION REGARDING TWO STAIN GAUGE OCCUPANT CLASSIFICATION SYSTEM (OCS) SENSORS AND OPERATION EXPLANATION OF DIFFERENT RESPONSE TO OCCUPANT SEATING POSTURE. MODEL 2013-2014 JX, QX60, QX50. *PE
ITB14040
Service Bulletin/Repair Instructions
SERVICE INFORMATION The purpose of this bulletin is to clarify language contained in the owner?s manual language for the APPLIED VEHICLES. For the APPLIED VEHICLES, the below language supersedes similar language in existing owner?s manuals. Future printings of owner?s manuals for the APPLIED VEHICLES will also contain the below language. For the APPLIED VEHICLES: INFINITI recommends using Genuine NISSAN NS-3 CVT Fluid ONLY in INFINITI CVTs. Do not mix with other fluids. Do not use Automatic transmission fluid (ATF) or Manual Transmission fluid in an INFINITI CVT, as it may damage the CVT. Damage caused by the use of fluids other than as recommended is not covered under INFINITI's New Vehicle Limited Warranty. Using fluids that are not equivalent to Genuine NISSAN NS-3 CVT Fluid may also damage the CVT. Damage caused by the use of fluids other than as recommended is not covered under INFINITI's New Vehicle Limited Warranty. See this bulletin for further detail.
ITB14035
Service Bulletin/Repair Instructions
IF YOU CONFIRM: With the ignition turned ON, the following Automatic Drive Positioner (ADP) related items operate as stated below: - The driver?s seat, outside mirrors, and steering wheel will not adjust to preset positions. - Memory positions 1 and 2 do not work when their buttons are pressed. - The LED memory position and set indicator light does not come on. - The outside mirrors can NOT be adjusted with the power mirror switch. - The driver?s seat and steering wheel can be adjusted with the steering wheel switch. ACTION: Replace the BCM. - For BCM replacement procedure, refer to the M ELECTRICAL & POWER CONTROL > BCS Body Control System section of the appropriate Electronic Service Manual (ESM). See this bulletin for further detail.
ITB10029A
Service Bulletin/Repair Instructions
SERVICE INFORMATION Related to communication codes U1000, U1001, U1002, U1010: - Always diagnose the communication codes first. - When a module reports a U1000 code, it is typically operating normally; however, there is a communication error external to that module on the CAN network. - U1000 indicates an error. V-CAN diagram or CAN Diag Support Monitor provides data to determine the location of the error. See this bulletin for more information.
ITB14020
Service Bulletin/Repair Instructions
SERVICE INFORMATION Warranty claims coding for repairing wiring harnesses for all Infiniti vehicles has changed. This bulletin gives an outline of the retailer technician?s responsibilities in assisting the retailer claims administrator to properly code a harness repair. Failure to provide correct information may result in claims suspension or rejection. See this bulletin for further detail.
ITB12051C
Service Bulletin/Repair Instructions
SERVICE INFORMATION The rear seat headphones have a "LEFT" channel and a "RIGHT" channel. The channel switch is on the headphone ear pad case. If a person is sitting on the left side (driver side) of the vehicle and their headphones are set to "RIGHT", the headphones may have static or intermittently operate (cut in and out). OR If a person is sitting on the right side (passenger of the vehicle and their headphones are set to "LEFT", the headphones may have static or intermittently operate (cut in and out). NOTE: If the headphones are set to the "correct channel" for the seating position, but still have static or do not operate, check the condition of the "AAA" headphone batteries located under the left side headphone cover. Do not replace the headphones for the above issues. See this bulletin for further detail.
ITB08024C
Service Bulletin/Repair Instructions
SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
ITB12076A
Service Bulletin/Repair Instructions
SERVICE INFORMATION The control motors for the power rear hatch (back door) are calibrated for smooth and even operation. Adjustments or position change of the back door hinges or striker require the back door to be re-calibrated. See this bulletin for further detail.
ITB14002
Service Bulletin/Repair Instructions
SERVICE INFORMATION Replacement Engine Control Modules (ECMs) for many newer Infiniti vehicles are now "Blank" ECMs. Blank ECMs come without software and must be programmed (not reprogrammed) before they will function. See this bulletin for further detail.
ITB13052
Service Bulletin/Repair Instructions
SERVICE INFORMATION Intelligent Key (I-Key) systems on the Applied Vehicles use two (2) different Radio Frequencies (RF) that are similar to other wireless devices; 315 MHz and 433 MHz. In the event another wireless device (e.g. aftermarket alarm system) is transmitting at the same time as an I-Key, it can interfere with the I-Key signals being received by the BCM. If there is interference with I-Key signals, the following symptoms may occur: - The I-Key is not detected, causing: - The engine to not start (no response when the Stop/Start button is pressed) - "I-Key System Error" displayed in the instrument cluster - "No I-Key Detected" displayed in the instrument cluster - Intermittent operation of the buttons on the remote (Key FOB). - Intermittent operation of the door request switches. If a vehicle has experienced the above symptoms, or a customer has reported the above symptoms, refer to Supplemental Diagnosis / Information in this bulletin. See this bulletin for further detail.
ITB13050
Service Bulletin/Repair Instructions
IF YOU CONFIRM: All functions of an Applied Vehicle's remotes will not work after the doors have been locked and the BCM goes into "sleep mode" (about 15-20 minutes). ALL of the following MUST be verified in the given order: 1. All remote functions do not work after the BCM goes into "sleep mode". 2. All remote functions will work again after pressing one of the request switches on the vehicle. 3. The issue (all remote functions do not work) repeats after the BCM goes back into "sleep mode" again. 4. Remote signal strength checks OK with Signal Tech II. ACTION: 1. ALL of the four steps above MUST be verified in the given order for this bulletin to apply. 2. If the issue has been verified as stated above, replace the BCM. See this bulletin for further detail.
ITB-13-044
Service Bulletin/Repair Instructions
INFINITI: THE INSTRUMENT CLUSTER HAS A WARNING INDICATOR, THAT ILLUMINATES, OF A LOOSE FUEL FILL CAP. MODEL YEARS 2012 AND UP. NO MODELS LISTED. *PE
ITB12062C
Service Bulletin/Repair Instructions
IF YOU CONFIRM The customer reports that people on the other end of a phone call cannot hear them. Customer report may include: Voice is choppy or cuts-out, voice sounds distant, voice sounds as if speaking through a tunnel, and/or voice sounds like it's under water. ACTION 1. Replace the TEL Adaptor Unit. 2. Replace the microphone and the map lamp finisher. See this bulletin for further detail.
ITB12063C
Service Bulletin/Repair Instructions
IF YOU CONFIRM The customer reports that people on the other end of a phone call cannot hear them. Customer report may include: Voice is choppy or cuts-out, voice sounds distant, voice sounds as if speaking through a tunnel, and/or voice sounds like it's under water. ACTION 1. Reprogram (reconfigure) the Multi AV. 2. Replace the microphone and the map lamp finisher. See this bulletin for further detail.
ITB12046A
Service Bulletin/Repair Instructions
SERVICE INFORMATION The 2013 JX has a new style Tire Pressure Monitoring System (TPMS). TPMS ID registration can be performed using one of the following procedures: - Transmitter Activation tool (J-45295-A) with CONSULT-III plus (preferred method) - Signal Tech II tool (J-50190) with CONSULT-III plus (preferred method) - Signal Tech II tool (J-50190) without CONSULT -III plus - CONSULT-III plus only Use the TPMS ID registration instructions in this bulletin as needed.
ITB-13-039
Service Bulletin/Repair Instructions
INFINITI: SERVICE BULLETIN CONCERNING LOW TIRE PRESSURE WARNING SYSTEM INFORMATION. *JS
ITB-13-037
Service Bulletin/Repair Instructions
INFINITI: SOME VEHICLES, DURING LIGHT ACCELERATION, MAY EXPERIENCE A JUDDER. NO STORED DTCS. *JS
ITB-92-069-D
Service Bulletin/Repair Instructions
INFINITI: DUE TO USE OF AFTERMARKET CHROMING OF ALLOY WHEELS, FOR SOME VEHICLES, THE STANDARDS ARE NO LONGER ARE MET AND ARE SERIOUSLY DAMAGED AND NOT GUARANTEE OR WARRANTY THE MODIFIED WHEELS OR PERFORMANCE. MODELS ALL. NO YEARS LISTED. *PE
ITB92069D
Service Bulletin/Repair Instructions
Infiniti Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve Infiniti design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Infiniti's standards. Infiniti Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Infiniti most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletin for further details.
ITB13006A
Service Bulletin/Repair Instructions
SERVICE INFORMATION This TSB is for troubleshooting of CAN Modules with "Diag-On-CAN" Diagnostics. The flow charts below are meant to troubleshoot current CAN DTCs. The flow charts are intended to diagnose one module at a time; repeat the process as needed for additional control units. Please see this bulletin for further details.
ITB11066E
Service Bulletin/Repair Instructions
SERVICE INFORMATION Part order approval from TECH LINE is no longer required when replacing the Audio Visual (A/V) Control Unit on an Applied Vehicle. Previously, TECH LINE would need to be contacted to confirm (or assist with) diagnosis and the proper repair prior to ordering an A/V control unit. This process has been suspended.
ITB00024F
Service Bulletin/Repair Instructions
SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific issue. See this bulletin for further details.
ITB04038A
Service Bulletin/Repair Instructions
If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear). ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see ITB00-024). See this bulletin for further detail.
ITB-13-025
Service Bulletin/Repair Instructions
INFINITI: CVT FLUID MAY BE LEAKING FROM THE TRANSMISSION TO THE RADIATOR COOLER HOSE. THE MAY HAVE BECOME DETACHED FROM THE VEHICLE. *JS
ITB13-025
Service Bulletin/Repair Instructions
INFINITI: FLUID LEAK IN THE COOLER HOSE. FLUID IS LEAKING FROM THE TRANSMISSION TO THE RADIATOR. *KB
ITB13025
Service Bulletin/Repair Instructions
IF YOU CONFIRM: CVT fluid is leaking from the transmission to radiator cooler hose: - At the connection of the hose to line fitting on the radiator. - Or the hose has become detached while the vehicle was driving. NOTE: If CVT fluid is leaking from any other location, this bulletin does not apply. Refer to the Electronic Service Manual (ESM) for further Diagnosis. ACTION: If CVT fluid is leaking, please refer to the flow chart on page 3 to determine the correct ACTION. Please see this bulletin for further details.
ITB13024
Service Bulletin/Repair Instructions
SERVICE INFORMATION While performing the Intelligent Key Registration procedure, additional steps may need to be performed if the following occurs: - the first registration attempt is unsuccessful, AND - during the next registration attempt, CONSULT-III plus becomes hung up / stuck (see Figure 1 in the bulletin) prior to the pre-PIN read step and will not allow you to proceed. Perform the additional steps, beginning on page 2, to restart the procedure. See this bulletin for more detail.
ITB98011F
Service Bulletin/Repair Instructions
As part of an enhanced emissions test for Inspection & Maintenance (I/M), some States may require the System Readiness Test (SRT) status be checked. - The SRT is used to indicate whether the engine control module (ECM) has completed self diagnosis of major emissions systems and components. - In these instances the State may require completion of the SRT before permitting the emissions inspection to proceed. Refer to this Bulletin for further details.
ITB-13-017
Service Bulletin/Repair Instructions
INFINITI: INFORMATION REGARDING A SERVICE KIT FOR THE REPLACEMENT OF HIGH PRESSURE HOSE AND THE STEERING GEAR ON CERTAIN VEHICLES. MODEL 2013 JX. *PE
ITB13017
Service Bulletin/Repair Instructions
SERVICE INFORMATION If the Power Steering Hose & Tube or the Power Steering Gear assemblies need to be replaced, please replace them with the service parts listed in the Parts Information in this bulletin. Please see this bulleitn for further details.
ITB13015
Service Bulletin/Repair Instructions
IF YOU CONFIRM: On an applied vehicle with a "CAN Gateway Module" that Multiple CAN system DTCs are present. * If the CAN Gateway Module is not configured properly, multiple CAN system DTCs can occur, as well as some components on the CAN circuit 2 and ITS-CAN may not function. ACTION: Use CONSULT-III plus (C-III plus) to manually over-write the data in the CAN Gateway Module. * DO NOT perform a "Read Configuration" of the original configuration first. See this bulletin for further information.
ITB13013
Service Bulletin/Repair Instructions
SERVICE INFORMATION Improper adjustment or operation of the ASCD brake switch can cause the Automatic Speed Control Device (ASCD) to "not set" and/or DTC P0605 (ECM) to store. See this bulletin for further detail.
ITB13012
Service Bulletin/Repair Instructions
SERVICE INFORMATION The "Lock / Unlock request buttons" that are located on the outside door handles of vehicles with Intelligent Key can be disabled (or enabled) through either the "Comfort & Conv." settings of the Audio/Visual/Navigation system, orthrough the "Combination Meter settings" depending on the vehicle model, year and trim level. NOTE: In some instances this feature may be unintentionally disabled. Please verify the status of this feature before any further diagnostic is performed. Please see this bulletin for further details.
ITB13008
Service Bulletin/Repair Instructions
IF YOU CONFIRM: Customers concern of a "clicking" noise coming from either left or right front/rear axles during take-off/acceleration. ACTION: Apply Molykote M77 grease (P/N 44003-7S000) to the hub bearing surfaces. NOTE: * Do not remove the axle from the hub or transmission for this bulletin * Refer to the Electronic Service Manual (ESM) for model specific torque specifications. >Please see Service procedure for 2007-2011 Versa torque specifications on page 5. See this bulletin for further detail.
ITB99001A
Service Bulletin/Repair Instructions
SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.
ITB13004
Service Bulletin/Repair Instructions
IF YOUR CONFIRM: During or after a "Remote Engine Start" (RES) operation: * The ignition switch will not respond to any input. And * ELEC IGN relay and IPDM IGN relay may turn ON and OFF continuously, while ACC remains OFF. * Brake and charge lamps may blink continuously. * DTCs P2103 and U1000 may be present. ACTION: * Replace Body Control Module (BCM) with Part listed below in PARTS INFORMATION. Please see this bulletin for further details.
ITB11014B
Service Bulletin/Repair Instructions
SERVICE INFORMATION If a CD/DVD Player incident is noted, a possible cause may be improper CD/DVD disc care, condition, or usage. This bulletin provides updated CD/DVD Player operation instructions to avoid potential incidents/customer concerns caused by improper care and usage of CD/DVD discs. To aid in solving customer concerns, use the guidelines in this bulletin when speaking to customers or inspecting incident vehicles. - Customers must not use discs that are warped, scratched, chipped, cracked, have abnormal edges or are otherwise damaged. Damaged or poor condition discs may cause the Player internal mechanism to jam or have optical pick-up errors. NOTE - Do not make a Warranty claim against a Player that will not play damaged or poor condition discs as described in this bulletin. See this bulletin for further detail.
ITB12053B
Service Bulletin/Repair Instructions
Infiniti is conducting a Voluntary Service Campaign to reprogram Distance-To-Empty (DTE) display and the combination meter illumination function. On the affected vehicles, the DTE, which is supplemental to the fuel gauge, may not be accurate. Also, portions of the combination meter may not illuminate as designed. This service will be performed at no charge for parts or labor. See this bulletin for further detail. Campaign ID # P2538
ITB12055A
Service Bulletin/Repair Instructions
IF YOU CONFIRM A squeak or rattle in one or more of the following areas: * Center Speaker * Center Vent area * Center Air Vent Lid * Meter area * Defrost (mounting) Nozzle * HVAC control panel ACTION Use the Squeak and Rattle Kit and Refer to appropriately titled section under SERVICE PROCEDURE. Please see this bulletin for further details.
ITB13001
Service Bulletin/Repair Instructions
IF YOU CONFIRM A clunking/creaking/knocking noise coming from the front suspension coil spring and strut upper bearing area when driving over bumps at a low speed (5-15 mph). ACTION Refer to the Diagnostic Flow Chart on page 2 to determine if this bulletin applies. See this bulletin for further detail.
ITB11005B
Service Bulletin/Repair Instructions
SERVICE INFORMATION To increase tire/wheel assembly balancing accuracy, proper steps should be followed: - Make sure to use the correct size wheel centering collet (do not use a cone). - Make sure to use a flange plate and stud set to secure the tire/wheel assembly on the balancer (do not use a cup). - Perform proper wheel mounting and centering checks. See this bulletin for further detail.
ITB12013A
Service Bulletin/Repair Instructions
SERVICE INFORMATION The 2013 JX35 is equipped with a new type Intelligent Cruise Control (ICC) system. This new system uses a Millimeter Wave Sensor which requires essential tool 1-20-2721-1-IF (ICC Alignment Kit) to perform its alignment. The millimeter wave sensor alignment procedure is found in the Cruise Control System (CCS) section of the Service Manual. See this bulletin for further detail.
ITB12074
Service Bulletin/Repair Instructions
SERVICE INFORMATION After any diagnostic or reprogramming activity using the CONSULT-III plus (C-III plus) Vehicle Interface (VI), the vehicle ignition must be cycled OFF > ON 5 seconds > OFF. See this bulletin for further detail.
ITB12067
Service Bulletin/Repair Instructions
On certain 2013 JX35 vehicles, an Engine Control Module (ECM) improper calibration may cause damage to the Air Fuel (A/F) sensors. To remedy this potential condition, Infiniti is conducting this Voluntary Service Campaign to reprogram the ECM and, if needed, replace the A/F sensors. This service will be performed at no charge for parts or labor. See this bulletin for further detail. Campaign ID# PC185
ITB12066
Service Bulletin/Repair Instructions
IF YOU CONFIRM The back door (hatch) or rear spoiler rubs on the roof (driver side or center) when the hatch is opened. ACTION Adjust the rear hatch as shown in the Service Procedure of this bulletin. NOTE - Do Not loosen any of the rear hatch hinge bolts. Adjustments in this bulletin should be performed by a body repair technician that is experienced in the "fine adjustment" of body doors and panels. See this bulletin for further detail.
ITB12065
Service Bulletin/Repair Instructions
IF YOU CONFIRM: The dome lights illuminate steadily and/or flicker intermittently on a vehicle that has Illuminated Kick Plates any time after all doors have been closed and continue to operate after the Room Lamp Timer has timed out. * Can occur while moving or stationary. * See the Electronic Service Manual (ESM) and verify the correct operation of all Dome Light features. * Confirm that Welcome Lighting features are operating correctly. ACTION: Inspect front left and right harnesses to accessory Kick Panel Entry Illumination Lighting for correct routing. Please see this bulletin for futther details.