Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
ITB09-063C
Service Bulletin/Repair Instructions
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).
ITB10-029C
Service Bulletin/Repair Instructions
CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-006D
Service Bulletin/Repair Instructions
CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-052E
Service Bulletin/Repair Instructions
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-007I
Service Bulletin/Repair Instructions
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB17-009H
Service Bulletin/Repair Instructions
WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB09-039K
Service Bulletin/Repair Instructions
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB03-051Q
Service Bulletin/Repair Instructions
HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB10-074B
Service Bulletin/Repair Instructions
ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB09-039J
Service Bulletin/Repair Instructions
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-007H
Service Bulletin/Repair Instructions
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB10-067C
Service Bulletin/Repair Instructions
WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-006C
Service Bulletin/Repair Instructions
CAN COMMUNICATION â NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-044J
Service Bulletin/Repair Instructions
EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB03-074P
Service Bulletin/Repair Instructions
HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB16-006A
Service Bulletin/Repair Instructions
INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB12-041D
Service Bulletin/Repair Instructions
SIRIUSXM SATELLITE RADIO / WEATHER / TRAFFIC / TRAVEL LINK ACTIVATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
ITB11-003F
Service Bulletin/Repair Instructions
NAVIGATION MAP DATA UPDATE MATRIX This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB15-024a
Service Bulletin/Repair Instructions
2005-2015 INFINITI VEHICLES; ECM REPROGRAMMING SERVICE INFORMATION This bulletin is no longer active. Please discard previous versions of ITB15-024.
ITB11-005d
Service Bulletin/Repair Instructions
WHEEL BALANCING SERVICE INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
ITB03-051L
Service Bulletin/Repair Instructions
HEADLAMP FOGGING This bulletin has been amended. The APPLIED VEHICLES section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
ITB11021B
Service Bulletin/Repair Instructions
SERVICE INFORMATION Temporary tire Flat Spotting is common on New Dealer In-Stock vehicles that have not been occasionally moved. Flat Spotting can occur after the vehicle has been parked (not moved) for a few days, or longer. In most cases it is temporary. In extreme cases it can be permanent. Vehicles should be moved every 30 days, in one direction only, enough to rotate the tires 90° (see Figure 1). Moving vehicles as shown in this bulletin will prevent tire Flat Spotting. See this bulletin for further detail.
ITB09041A
Service Bulletin/Repair Instructions
IF YOU CONFIRM A refrigerant leak at a refrigerant pipe/hose joint location, ACTIONS 1. Inspect the metal surfaces of the pipe/hose joint for damage or contamination. NOTE: Do not replace a refrigerant pipe, hose, or other A/C component if an o-ring seal will solve the leak incident, if it should occur. 2. If no damage is found to the joint metal surfaces, replace the O-ring seal. See this bulletin for further detail.
ITB09063B
Service Bulletin/Repair Instructions
SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Infiniti by request if certain criteria are met. This bulletinlists the criteria and provides an application form for such replacements. See this bulletin for further detail.
ITB15021A
Service Bulletin/Repair Instructions
SERVICE INFORMATION If the clip for the fuel filler cap tether becomes lost or is detached for any reason, it is no longer necessary to replace the fuel filler cap. The clip or "pin" is now available as a separate service part. NOTE - Do not replace the fuel filler cap if only the pin is needed. See this bulletin for further detail.
ITB12026F
Service Bulletin/Repair Instructions
IF YOU CONFIRM: An APPLIED VEHICLE has the MIL ON with DTC P0106 (Manifold Absolute Pressure [MAP] circuit range/performance) stored in the ECM. ACTION: 1. Refer to step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the ECM with CONSULT-III plus ONLY. See this bulletin for further detail.
ITB15018A
Service Bulletin/Repair Instructions
IF YOU CONFIRM: "Brake Judder" during braking, especially when braking at highway speeds. Symptoms of "brake judder": - steering wheel shake - body vibration - brake pedal pulsation IMPORTANT NOTES: If any symptom above occurs when cruising or coasting (not braking), it is not "Brake Judder" and may be tire/wheel related. DO NOT CONFUSE "Brake Judder" with the rapid consistent-speed pedal pulsation that may be felt and only occurs when ABS is activated during hard braking or on slippery road surfaces. ACTION: 1. Inspect the front brake rotors to determine if "machining" ("turning") is possible or if replacement is necessary. 2. Replace both pad pins in both front 4-piston calipers (see PARTS INFORMATION). 3. Replace the front brake pads (see PARTS INFORMATION). See this bulletin for further detail.
ITB03051J
Service Bulletin/Repair Instructions
SERVICE INFORMATION Occasionally customers may notice water vapor or fog in the headlamps. The information, illustrations, and flow chart in this bulletin are provided to help you in determining if an incident for water/condensation in the headlamps is normal or not. Infiniti?s new vehicle limited warranty does not cover physically damaged (cracked or broken) headlamps. All current headlamp assemblies are vented to the atmosphere (not sealed). - This is necessary to allow for expansion and contraction of air from temperature "variations" (warmer or colder) without damage to the headlamp. - Moisture in the air sometimes "travels" into and out of the headlamp assembly through these vents. - Certain environmental conditions may cause moisture to condense. - The fogging/cloudiness should disappear over time when the headlamp is in a dry environment. See this bulletin for further detail.
ITB09039C
Service Bulletin/Repair Instructions
SERVICE INFORMATION The purpose of this bulletin is to give Infiniti dealers guidelines to help determine if windshield breakage is covered under warranty or is the customer?s responsibility. Nissan North America (NNA) is not responsible for damage to glass that is a result of objects striking or scratching the glass. However, NNA is responsible for manufacturing issues such as distorted glass and cracks that are due to improper installation or damage to the glass during vehicle assembly. NNA typically does not find any type of cracks in the windshield due to stress after the dealership PDI. See this bulletin for further detail.
ITB16005
Service Bulletin/Repair Instructions
SERVICE INFORMATION The Intelligent Keys used on the various Infiniti vehicles may not be interchangeable between models and years. See this bulletin for further detail.
ITB13007A
Service Bulletin/Repair Instructions
SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.
ITB09015G
Service Bulletin/Repair Instructions
SERVICE INFORMATION Design and process changes have been made to improve battery voltage at dealer receipt. Our goal is to deliver vehicles to customers with a 12 volt battery in excellent condition. Proper dealership storage and maintenance of vehicle 12 volt batteries is essential to insuring good battery operating life and customer satisfaction. Dealers are responsible for maintaining vehicles in their inventory. 12 volt batteries in vehicle inventory should always be kept at a full charge to prevent excessive discharge during storage and so they are ready for delivery to customers at any time. See this bulletin for further detail.
ITB11042D
Service Bulletin/Repair Instructions
IF YOU CONFIRM The customer states HomeLink will not operate or has improper operation. ACTIONS 1. To significantly reduce unnecessary repairs, make sure: a. The vehicle is not in "Transit Mode" (if equipped). - Not in Transit Mode: With the turn signal switch is in the OFF (center) position, turn the ignition from OFF to ON. If the turn signal indicators stay OFF (do not illuminate), the vehicle is not in Transit Mode. b. The "Extended Storage Switch" (if equipped) is in the "Customer Delivery" position (pushed in). - The Extended Storage Switch is located on the fuse block that is located in the interior of the vehicle. 2. Confirm the customer is familiar with the HomeLink programming procedure located in the vehicle?s owner?s manual. 3. Test HomeLink operation with special tool HomeLink Transmitter Tester J-41540. See this bulletin for further detail.
ITB13039A
Service Bulletin/Repair Instructions
SERVICE INFORMATION This bulletin has compiled Tire Pressure Monitor System (TPMS) and Low Tire Pressure Warning System (LTPWS) information for: - Basic diagnosing of TPMS/LTPWS systems - Radio frequency interference causing a "No Data" (C1708, C1709, C1710, C1711) condition - Sensor leaks - Moving TPMS/LTPWS wheel assemblies from one vehicle to another and TPMS/LTPWS sensor registration - Air pressure changes with altitude and ambient temperatures - Aftermarket tire sealers - Aftermarket wheels - Inflating/deflating tires with TPMS/LTPWS sensors See this bulletin for further detail.
ITB10017D
Service Bulletin/Repair Instructions
SERVICE INFORMATION If the AV Control Unit needs to be replaced on an Applied Vehicle for any reason, follow the steps in the Service Procedure to configure the Multi AV system. NOTE - The original AV Control Unit must be installed in the vehicle while performing part of this procedure. DO NOT remove the original AV Control Unit until instructed. See this bulletin for further detail.
ITB14028A
Service Bulletin/Repair Instructions
SERVICE INFORMATION The information in this bulletin is provided to help ensure correct diagnosis and repair of fluid leaks. All fluid leaks, when properly diagnosed, should be repaired (whether under warranty or customer pay) to ensure proper vehicle operation. However, certain normal operating conditions can be misdiagnosed as a leak requiring repair. Unnecessary repair or replacement of parts in connection with incorrectly diagnosed "leaks" can negatively impact customer satisfaction, be time consuming and costly, and if not performed correctly can lead to future repairs. See this bulletin for further detail.
ITB13054D
Service Bulletin/Repair Instructions
IF YOU CONFIRM: The MIL is ON with DTC P0101 and/or P010B (MAF SEN/CIRCUIT-B1/B2) and there are no drivability issues. ACTION: 1. Refer to step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the ECM. NOTE: If this bulletin does apply (the ECM needs to be reprogrammed), do NOT replace the mass air flow sensor(s). See this bulletin for further detail.
ITB10037D
Service Bulletin/Repair Instructions
SERVICE INFORMATION The Applied Vehicles are equipped with a new version of Intelligent Key presets memory. Each Intelligent Key can be programmed to have its own unique set of presets for certain vehicle systems. Vehicle systems that are linked with Intelligent Key include: - Automatic Drive Positioner (includes driver seat, steering column, and mirror position memory) - Audio (station presets, etc.) - Auto air conditioning and heating (retains the last temperature and mode setting for each Intelligent Key user) - Navigation system (retains the last settings [e.g., Birdview] and clock display preference for each Intelligent Key user) See this bulletin for further detail.
ITB15025
Service Bulletin/Repair Instructions
SERVICE INFORMATION When servicing run flat tires or low profile tires: - Special equipment and procedures are required to avoid damage. - Specifically, Tire Pressure Monitor transmitters (TPMS sensors) can be damaged when improperly dismounting and mounting tires. - TPMS sensors becoming damaged during mounting or dismounting tires are not covered under warranty. - To avoid such damage, ensure that the tire changer being used and the operator of the tire changer are capable of servicing run flat and low profile tires. - Operator?s manuals for such tire changers must be followed. See this bulletin for further detail.
ITB15024
Service Bulletin/Repair Instructions
SERVICE INFORMATION After ECM reprogramming, the Calibration Verification Number (CVN) needs to be automatically calculated prior to State emissions testing (also known as Inspection Maintainence, I/M, or SMOG testing depending upon location). Allowing the vehicle to idle for 22 minutes will allow for faster CVN calculation. It is recommended that customers utilize this method if the vehicle needs to be tested for emissions soon after ECM reprogramming. See this bulletin for further detail.
ITB15020
Service Bulletin/Repair Instructions
SERVICE INFORMATION The appearance of painted alloy wheels can be damaged if acidic cleaners are used. DO NOT use Chrome Wheel Cleaner on Painted Wheels. Many chrome wheel cleaners have acidic ingredients. Make sure to follow all instruction in the Appearance and Care Section of the Owner?s Manual. Damage to wheel appearance due to the use of inappropriate chemicals or cleaning products is not covered under warranty. See this bulletin for further detail.
ITB15015
Service Bulletin/Repair Instructions
SERVICE INFORMATION When removing the Engine Cover, special care must be taken to prevent damaging it. NOTE: If the Engine Cover is not removed in the sequence shown, the Engine Cover could be damaged. Please see this bulletin for further details.
ITB10062E
Service Bulletin/Repair Instructions
SERVICE INFORMATION For vehicles delivered to the dealers with wheel protector covers - Do not remove the wheel protector covers during Pre-Delivery Inspection (PDI) - Wheel protector covers help prevent cosmetic rotor corrosion. See this bulletin for further detail.
ITB99043G
Service Bulletin/Repair Instructions
SERVICE INFORMATION NOTE - Failure to follow the procedures in this bulletin may result in the denial of a warranty claim. In an effort to protect the paint finish, Paint Guard Film (PGF) is applied on many new Infiniti vehicles. Paint Guard Film is a temporary white plastic protective film that is applied by the factory to the horizontal painted surfaces of the vehicle. The PGF protects the paint finish during vehicle handling, transportation and storage from harmful elements such as acid rain,iron particles, bird droppings, tree sap and other environmental contaminants. NOTE - Paint Guard Film CANNOT remain on the vehicle for more than six months after the vehicle's manufacture date. PGF must be removed at the end of six months. See this bulletin for further detail.
ITB00031D
Service Bulletin/Repair Instructions
SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
ITB13002A
Service Bulletin/Repair Instructions
SERVICE INFORMATION DTC B2190 (NATS ANTENNA AMP) can be stored for the following reasons: 1. Something other than an Intelligent Key is inserted into the Key-Slot. 2. An Intelligent Key issue. 3. A wiring issue between the Key-Slot and the BCM. 4. A Key-Slot issue. If DTC B2190 is stored due to 1 or 2 above, it will not erase, or go to "PAST", until a known good registered Intelligent Key is inserted into the Key-Slot. For DTC B2190 diagnosis; first perform the Service Manual DTC Confirmation Procedure. See this bulletin for further detail.
ITB11003E
Service Bulletin/Repair Instructions
SERVICE INFORMATION Two methods are used to update/upgrade Navigation Map Data: 1. The customer goes to www.infinitinavigation.com and is mailed update disc(s) or SD card and installs data, OR 2. The dealership is mailed update disc(s) and the customer must visit the dealership to have data installed. Use the matrix in this bulletin to determine which method is utilized for each Applied Vehicle. See this bulletin for further detail.
ITB12041C
Service Bulletin/Repair Instructions
SERVICE INFORMATION If a customer would like to activate a subscription for any of the following services: - SiriusXM Satellite Radio, NavTraffic, NavWeather or Travel Link OR If a radio is replaced for any reason, and a customer has an active subscription to any of the above services, OR If a customer claims to have an active subscription to any of the above services, AND any portion of the subscribed service is not operating, ... follow the steps in this bulletin to activate/refresh the service.
ITB14056
Service Bulletin/Repair Instructions
SERVICE INFORMATION Starting with 2010 Model Year, Infiniti vehicles have been gradually incorporating a new type of DTC known as Permanent DTC or P-DTC. If a vehicle is equipped with P-DTCs, all emission related DTCs will also set a P-DTC if the MIL is turned ON. A listing of which DTCs that will also set a P-DTC is found in the DTC Index in the EC-Engine Control section of the Electronic Service Manual (ESM). If a DTC repair is performed and the DTC erased, a vehicle may fail an Emission Inspection and Maintenance test if the P-DTC is not also erased. See this bulletin for further detail.
ITB14055
Service Bulletin/Repair Instructions
SERVICE INFORMATION If a customer describes lack of power or poor acceleration, perform the following checks before attempting any repair: * Check for stored DTCs. * Check if the driver is resting their left foot on the brake pedal while accelerating. Advise the customer not to rest their foot on the brake while accelerating. * Use CONSULT-III plus in Engine Data Monitor to check operation of the brake lamp circuit signal. Monitor the brake switch during the incident; it should be "OFF". Please see this bulletn for further details.
ITB14044
Service Bulletin/Repair Instructions
IF YOU CONFIRM: The rear brakes squeak when braking while the brakes are at normal operating temperature AND the applied vehicle is equipped with single piston rear brake calipers. ACTION: Replace the hardware on both rear brake calipers with the kit listed in PARTS INFORMATION in this bulletin. NOTE: Machining of the rotors is not necessary. Refer to the Electronic Service Manual (ESM), section BR-Brake System, for removal and installation. See this bulletin for further detail.
ITB14037
Service Bulletin/Repair Instructions
IF YOU CONFIRM: A delay or harsh engagement into reverse is present. ACTION: 1. Refer to step 20 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2 If this bulletin applies, reprogram the EV/HEV (Hybrid Power Control Module) and the TCM (Transmission Control Module). Please see this bulletin for further details.
ITB10029A
Service Bulletin/Repair Instructions
SERVICE INFORMATION Related to communication codes U1000, U1001, U1002, U1010: - Always diagnose the communication codes first. - When a module reports a U1000 code, it is typically operating normally; however, there is a communication error external to that module on the CAN network. - U1000 indicates an error. V-CAN diagram or CAN Diag Support Monitor provides data to determine the location of the error. See this bulletin for more information.
ITB14020
Service Bulletin/Repair Instructions
SERVICE INFORMATION Warranty claims coding for repairing wiring harnesses for all Infiniti vehicles has changed. This bulletin gives an outline of the retailer technician?s responsibilities in assisting the retailer claims administrator to properly code a harness repair. Failure to provide correct information may result in claims suspension or rejection. See this bulletin for further detail.
ITB14014
Service Bulletin/Repair Instructions
SERVICE INFORMATION When diagnosing an applied vehicle for possible power steering gear (rack and pinion steering rack, or steering rack) leak issues, in some cases it may appear the steering rack is leaking when actually, it?s not. Use this service bulletin to help make a more accurate diagnosis of the steering rack. - Go to Power Steering Gear Inspection starting on page 2. See this bulletin for further detail.
ITB08024C
Service Bulletin/Repair Instructions
SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
ITB14002
Service Bulletin/Repair Instructions
SERVICE INFORMATION Replacement Engine Control Modules (ECMs) for many newer Infiniti vehicles are now "Blank" ECMs. Blank ECMs come without software and must be programmed (not reprogrammed) before they will function. See this bulletin for further detail.
ITB13030A
Service Bulletin/Repair Instructions
IF YOU CONFIRM The MIL is "ON" with any misfire DTC stored (P0300, P0301, P0302, P0303, P0304, P0305, or P0306), and there are no drivability issues. ACTION 1. Refer to step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the ECM. See this bulletin for further detail.
ITB92069D
Service Bulletin/Repair Instructions
Infiniti Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve Infiniti design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Infiniti's standards. Infiniti Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Infiniti most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletin for further details.
ITB13006A
Service Bulletin/Repair Instructions
SERVICE INFORMATION This TSB is for troubleshooting of CAN Modules with "Diag-On-CAN" Diagnostics. The flow charts below are meant to troubleshoot current CAN DTCs. The flow charts are intended to diagnose one module at a time; repeat the process as needed for additional control units. Please see this bulletin for further details.
ITB11066E
Service Bulletin/Repair Instructions
SERVICE INFORMATION Part order approval from TECH LINE is no longer required when replacing the Audio Visual (A/V) Control Unit on an Applied Vehicle. Previously, TECH LINE would need to be contacted to confirm (or assist with) diagnosis and the proper repair prior to ordering an A/V control unit. This process has been suspended.
ITB00024F
Service Bulletin/Repair Instructions
SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific issue. See this bulletin for further details.
ITB04038A
Service Bulletin/Repair Instructions
If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear). ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see ITB00-024). See this bulletin for further detail.
ITB13021
Service Bulletin/Repair Instructions
IF YOU CONFIRM: * A noise (whine, hum, moan, low pitch sound) that can be heard inside the vehicle while the A/C compressor is running. ACTION: * Follow the Repair Flow Chart on page 2 and 3 to confirm that this bulletin applies and for repair information. Please see this bulletin for further details.
ITB98011F
Service Bulletin/Repair Instructions
As part of an enhanced emissions test for Inspection & Maintenance (I/M), some States may require the System Readiness Test (SRT) status be checked. - The SRT is used to indicate whether the engine control module (ECM) has completed self diagnosis of major emissions systems and components. - In these instances the State may require completion of the SRT before permitting the emissions inspection to proceed. Refer to this Bulletin for further details.
ITB13013
Service Bulletin/Repair Instructions
SERVICE INFORMATION Improper adjustment or operation of the ASCD brake switch can cause the Automatic Speed Control Device (ASCD) to "not set" and/or DTC P0605 (ECM) to store. See this bulletin for further detail.
ITB13012
Service Bulletin/Repair Instructions
SERVICE INFORMATION The "Lock / Unlock request buttons" that are located on the outside door handles of vehicles with Intelligent Key can be disabled (or enabled) through either the "Comfort & Conv." settings of the Audio/Visual/Navigation system, orthrough the "Combination Meter settings" depending on the vehicle model, year and trim level. NOTE: In some instances this feature may be unintentionally disabled. Please verify the status of this feature before any further diagnostic is performed. Please see this bulletin for further details.
ITB13010
Service Bulletin/Repair Instructions
SERVICE INFORMATION: If there is a need to replace the M35 Hybrid 12V battery for any reason, replace it with the battery that is listed in the Parts Information section of this bulletin. - When the service battery from the Parts Information is used, the battery's "Exhaust Tube" must be relocated to the negative terminal side of the battery. - The service battery will come with an elbow fitting, vinyl extension tube and a plug to block off the exhaust vent on the positive side (near side) of the battery where the vent is located in Figure 2. See this bulletin for further information.
ITB13008
Service Bulletin/Repair Instructions
IF YOU CONFIRM: Customers concern of a "clicking" noise coming from either left or right front/rear axles during take-off/acceleration. ACTION: Apply Molykote M77 grease (P/N 44003-7S000) to the hub bearing surfaces. NOTE: * Do not remove the axle from the hub or transmission for this bulletin * Refer to the Electronic Service Manual (ESM) for model specific torque specifications. >Please see Service procedure for 2007-2011 Versa torque specifications on page 5. See this bulletin for further detail.
ITB99001A
Service Bulletin/Repair Instructions
SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.
ITB12016B
Service Bulletin/Repair Instructions
IF YOU CONFIRM: The following incidents with The Auto Drive Position System: * Door mirrors do not go back to the original preset memory position after the vehicle is shifted into reverse, and then shifted back into drive. * Return position of mirrors drifts farther and farther from original memory preset as mirror is cycled from the drive to reverse positions (cumulative). * With vehicle in park and engine turned off, the Seat and Steering Wheel do not move when exiting vehicle. ACTION: Replace Left Power Seat Control Unit with new part listed in PARTS INFORMATION in this bulletin. See this bulletin for further details.
ITB11014B
Service Bulletin/Repair Instructions
SERVICE INFORMATION If a CD/DVD Player incident is noted, a possible cause may be improper CD/DVD disc care, condition, or usage. This bulletin provides updated CD/DVD Player operation instructions to avoid potential incidents/customer concerns caused by improper care and usage of CD/DVD discs. To aid in solving customer concerns, use the guidelines in this bulletin when speaking to customers or inspecting incident vehicles. - Customers must not use discs that are warped, scratched, chipped, cracked, have abnormal edges or are otherwise damaged. Damaged or poor condition discs may cause the Player internal mechanism to jam or have optical pick-up errors. NOTE - Do not make a Warranty claim against a Player that will not play damaged or poor condition discs as described in this bulletin. See this bulletin for further detail.
ITB-11-046
Service Bulletin/Repair Instructions
INFINITI: NAVIGATION UPDATE SOFTWARE FOR CALL WAITING FUNCTION. *PE SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. MODEL 2010-2011 G37, QX56, FX35, FX30, EX35, M37, M56, M35H HYBRID. *PE
ITB11046A
Service Bulletin/Repair Instructions
On the Applied Vehicles listed in this bulletin, the navigation, mobile phone, iPod®, and voice recognition functions may not be working as intended. To remedy this potential condition, Infiniti is conducting this voluntary service campaign to update the navigation software at no charge for parts or labor. In addition, as part of this navigation software update, a call waiting function will be added to the hands-free phone system. See this bulletin for further detail. Campaign ID # P1235
ITB10066E
Service Bulletin/Repair Instructions
IF YOU CONFIRM One or more of the following is occurring on an Applied Vehicle: - Audio streaming via Bluetooth is "choppy" or "clipped." - Calculating Route" takes an extended period of time (2-5 minutes) to complete. - Could not find a route" displays when attempting to calculate a route. - Voice Recognition sequence takes too many steps. - Voice Recognition has difficulty recognizing voicetags. - The Navigation system reboots. - XM NavTraffic is slow to report. - "Handset Phonebook" access is slow. - Caller ID is not available when a hands-free call via Bluetooth is in progress and another call comes in. ACTION 1. Perform steps 1-7 of Check Navigation Program Version in the Service Procedure to verify whether or not this bulletin applies. 2. If this bulletin applies, Follow the Service Procedure to load the Reprogramming Software DVD referenced in the Parts Information section. See this bulletin for further detail.
ITB11054A
Service Bulletin/Repair Instructions
IF YOU CONFIRM: Any of the following DTCs are stored in the ECM: - P0031 / P0051, P0032 / P0052, P0130 / P0150, P0133 / P0153, P2A00 / P2A03, P1148 / P1168 OR Any of the following DTCs are stored in the ECM as a result of one of the A/F sensors: - P0300 - P0308, P0171 / P0174, P0172 / P0175 ACTION: 1. Replace the A/F sensor that relates to the stored DTC(s) (B1 and/or B2). 2. Refer to step 7 in the SERVICE PROCEDURE to confirm if ECM reprogramming applies. 3. If it applies, reprogram the ECM. See this bulletin for further detail.
ITB11005B
Service Bulletin/Repair Instructions
SERVICE INFORMATION To increase tire/wheel assembly balancing accuracy, proper steps should be followed: - Make sure to use the correct size wheel centering collet (do not use a cone). - Make sure to use a flange plate and stud set to secure the tire/wheel assembly on the balancer (do not use a cup). - Perform proper wheel mounting and centering checks. See this bulletin for further detail.
ITB11025A
Service Bulletin/Repair Instructions
IF YOU CONFIRM: An Applied Vehicle has a "battery low voltage" or "no start condition". NOTE: A battery low voltage condition may cause an engine "no crank" or "no start" condition. ACTION: 1. Confirm this bulletin applies (see the Repair Overviewflowchart on page 3). 2. If this bulletin applies, use the Repair Overview flowchart on page 3 to determine which repair procedures to apply to your vehicle. NOTE: If this bulletin was performed prior to the current amended version, it is strongly recommended to follow through the Repair Overview again, and then perform all repairs that apply i.e. check for / perform ECM reprogramming. - Repairs have been enhanced in this amended bulletin over those in the previous version. See this bulletinfor further detail.
ITB12021B
Service Bulletin/Repair Instructions
IF YOU CONFIRM If the customer reports or has previously reported: Harsher than expected down shifts when coasting to a stop. Hesitation/lag when accelerating after coasting. Hesitation/lag or harsher than expected down shifts when coming to a stop and accelerating again (rolling stop). Engine rev matching during moderate to heavy braking. ACTION 1. Refer to step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the ECM and TCM. See this bulletin for further detail.
ITB12069
Service Bulletin/Repair Instructions
IF YOU CONFIRM: A shudder condition is present when performing low speed turns when driving on dry roads/surfaces (i.e. parking lot maneuvers) AND The Intelligent All Wheel Drive (AWD) system is NOT engaged by instrument control. ACTION: 1. Replace the breather tube and related hoses for the A/T and transfer assemblies with the ones listed in PARTS INFORMATION. - It is easiest to replace the breather tube and hoses while the transfer assembly is removed. 2. Replace the electric coupling located in the transfer assembly. - Refer to the Electronic Service Manual (ESM) as needed. - See PARTS INFORMATION. See this bulletin for further detail.
ITB-11-047
Service Bulletin/Repair Instructions
INFINITI: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. BLUETOOTH HANDS-FREE SOUND MAY NOT WORK AS INTENDED, ON THE MICROPHONE SYSTEM. *PE MODELS 2011-2012 M37/56 & 2012 M35H HYBRID. UPDATED 9/24/12. *PE UPDATED 1/18/13. *PE
ITB11047B
Service Bulletin/Repair Instructions
On certain 2011 - 2012 Infiniti M vehicles, the microphone system for the Bluetooth® hands-free phone may not be working as intended. To remedy this potential condition, Infiniti is conducting this voluntary service campaign to update the Multi-AV system software and replace the microphone at no charge for parts or labor. See this bulletin for further detail. Campaign ID # P1239
ITB12-018
Service Bulletin/Repair Instructions
INFINITI: THE ELECTRONIC CONTROL MODULE (ECM) NEEDS TO BE REPLACED ON A 2004 MY AND LATER VEHICLE. *JS
ITB12-004
Service Bulletin/Repair Instructions
INFINITI: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. VOLUNTARY EMISSIONS RECALL CAMPAIGN 2012 M35H ECM REPROGRAMMING. *KB
ITB-12-005
Service Bulletin/Repair Instructions
INFINITI: VEHICLES USING INTELLIGENT KEY SYSTEM AND/OR DOOR REQUEST SWITCH CAN NOT LOCK OR UNLOCK VEHICLE DOORS. *PE