Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
ITB09-063C
Service Bulletin/Repair Instructions
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).
ITB12-011R
Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION See ITB19-029 for models built after those listed above for a different Service Procedure. SERVICE INFORMATION The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active Infiniti Connection® or Infiniti InTouch Services™, the TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the Applied Vehicles. Ø A table has been provided on the next page that lists the model and year specific steps required to successfully configure a TCU after it has been replaced. Ø A check OFF sheet has been provided on page 21 to print and check off steps as they are performed. Please staple the completed Check OFF Sheet to the repair order.
ITB23-023A
Service Bulletin/Repair Instructions
AEB WARNING LIGHT IS ON WITH WARNING MESSAGES DISPLAYED ON COMBINATION METER APPLIED VEHICLES: 2015-2024 Q50 (V37) 2015-2018 Q50 Hybrid (HV37) 2017-2022 Q60 (CV37) 2015-2019 Q70 (Y51) 2015-2018 Q70 Hybrid (HY51) 2019-2024 QX50 (J55) 2022-2024 QX55 (FJ55) 2015-2021 QX60 (L50) 2022-2024 QX60 (L51) 2015-2019 QX60 Hybrid (L50H) 2015-2024 QX80 (Z62) SERVICE INFORMATION The AEB system is designed to turn itself OFF during driving conditions (e.g., rain, snow, fog, etc.) that obstruct its sensors. This behavior is normal, and no repairs should be performed. When the AEB system performs an intentional shutdown, the customer may state the following: The ICC stopped working while driving, The AEB/FEB warning light is ON, or turned ON, while driving (Figure 1), The message “Unavailable Front Radar Obstruction” or “Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner's Manual” has displayed while driving (Figure 2). AND DTC C1A16, C1A16-97, C2582, or C2582-97 is the ONLY DTC stored. Figure 1 Figure 2 Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner’s Manual
ITB17-050C
Service Bulletin/Repair Instructions
MIL ON WITH DTC(S) STORED IN THE ECM This bulletin is no longer active. Please discard previous versions of ITB17-050.
ITB22-038D
Service Bulletin/Repair Instructions
TURBOCHARGER REPLACEMENT PROCEDURE APPLIED ENGINES: VR30DDTT IF YOU CONFIRM One or both turbochargers require replacement. ACTION 1. Replace the affected turbocharger(s). Refer to the SERVICE PROCEDURE in this bulletin for the updated procedure. IMPORTANT: You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair. 2. Refer to step 212 in the SERVICE PROCEDURE to confirm if the ECM needs to be reprogrammed. 2016-2024 Q50 and 2017-2021 Q60 will require ECM reprogramming at the end of this SERVICE PROCEDURE. 3. If the ECM part number is in Table A (page 61 and 63), reprogram the ECM. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.
P4A05, P4A06
Service Bulletin/Repair Instructions
***** Retailer Announcement ***** INFINITI is committed to providing the highest levels of product quality and customer satisfaction. Therefore, INFINITI is conducting a warranty extension to Full Useful Life (FUL) of 10 years or 120,000 miles, whichever occurs first, if white smoke or oil leak occurs with MIL-On condition that requires replacement of the turbocharger assembly on model year 2016-2018 Q50 and model year 2017-2018 Q60. All other warranty terms, limitations, and conditions remain unchanged. On some model year 2016-2018 INFINITI Q50 and 2017-2018 Q60 vehicles there is a possibility that the turbocharger bearing may leak engine oil internally due to premature wear. The internal turbocharger oil leak may cause one or more of the following: Excessive smoke from the exhaust, Service Engine Soon (MIL) light and in severe cases, lack of engine power or damage to the internal components of the turbocharger. During the limited emission warranty extension period, owners are eligible for free replacement of the Turbocharger if it is determined to be required by an INFINITI trained technician. Owners of eligible vehicles will receive notification of this limited emission warranty extension during February 2025. ***** What Retailers Should Do ***** 1. Verify if vehicles are eligible for this Warranty Extension using the warranty extension page of Service Comm. Then, proceed with the instructions in item (2) below. 2. If a client contacts the retailer with a Turbocharger concern in an owned or leased vehicle, retailers should use the Electronic Service Manual (ESM) and appropriate Technical Service Bulletins (TSB) to diagnose the root cause of the customer concern and identify the correct repair to resolve the customer concerns. NOTE: Retailers will need to follow the warranty process and obtain pre-approval when the repair cost exceeds a Retailer’s Claims Administration/Authorization Limits (DCAL). CONFIRM: With the vehicle at operating temperature excessive smoke from exhaust, the Service Engine Soon (MIL) light on (with DTC P0106) due to excessive oil in the intake system from a turbocharger, or other damage to the turbocharger due to unusual bearing P4A05/P4A06 | Original Document wear and oil leakage. Proceed to replace the affected turbocharger(s) and update the vehicle to the latest engine software.
ITB24-017A
Service Bulletin/Repair Instructions
ENGINE ROOM SUB-HARNESS IF YOU CONFIRM DTC P06DA-00 for “ENGINE OIL PRESSURE CONTROL” is stored as current (active) with CONSULT-III plus (C-III plus). ACTION Replace the engine room sub-harness. Refer to the SERVICE PROCEDURE in this bulletin. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.
ITB19-024D
Service Bulletin/Repair Instructions
DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D
ITB17-060C
Service Bulletin/Repair Instructions
INTELLIGENT KEY INITIALIZATION PROCEDURE STOPS OR WILL NOT CONTINUE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
ITB10-029C
Service Bulletin/Repair Instructions
CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-006D
Service Bulletin/Repair Instructions
CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-052E
Service Bulletin/Repair Instructions
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-007I
Service Bulletin/Repair Instructions
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB17-009H
Service Bulletin/Repair Instructions
WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB09-039K
Service Bulletin/Repair Instructions
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB19-013E
Service Bulletin/Repair Instructions
AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-010E
Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. Please discard previous versions of ITB23-010.
ITB23-010D
Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. HINT: Initially, the Infotainment Software Update Utility will be available only on the CONSULT PC version of ASIST. The Utility will be added to ASIST WEB at a later date. Please discard previous versions of ITB23-010.
ITB12-011Q
Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB17-050B
Service Bulletin/Repair Instructions
MIL ON WITH DTC(S) STORED IN THE ECM This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB22-038C
Service Bulletin/Repair Instructions
TURBOCHARGER REPLACEMENT PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-010C
Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB22-038B
Service Bulletin/Repair Instructions
TURBOCHARGER REPLACEMENT PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-010B
Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-022
Service Bulletin/Repair Instructions
DTC P0744 STORED IN THE TCM IF YOU CONFIRM DTC P0744 (TORQUE CONVERTER) is stored as PAST or CURRENT in the TCM. ACTION Follow the SERVICE PROCEDURE in this bulletin to reprogram the TCM.
REV2 R22D1 Q50_Q
Service Bulletin/Repair Instructions
ISS Reprogram Voluntary Emission Recall Campaign REVISED June 14, 2023 Please discard earlier versions of this bulletin. The announcement from June 10, 2023 has been revised to include the following: ï INFINITI has expanded the investigation of a potential issue with the repair remedy to include model years 2018-2019 Q50 and Q60 vehicles. ï Repairs on all vehicles are temporarily suspended while INFINITI investigates the remedy. ï As a result, all vehicles affected by this campaign will be temporarily deactivated in Service Comm and National Service History. ï An update will be provided at a later date ï If there are claim processing concerns, email the FQA mailbox: FQA_Inspection_Support@nissan-usa.com
REV1 R22D1 Q50_Q
Service Bulletin/Repair Instructions
ISS Reprogram Voluntary Emission Recall Campaign REVISED June 10, 2023 Please discard earlier versions of this bulletin. The announcement from May 5, 2023 has been revised to include the following: ⢠INFINITI is investigating a potential issue with the repair remedy for model years 2016-2017 Q50 and Q60 vehicles. ï As a result, these affected vehicles will be temporarily deactivated in Service Comm and National Service History. Repairs on these vehicles are temporarily suspended while INFINITI investigates the remedy. ï An update will be provided at a later date ï If there are claim processing concerns, email the FQA mailbox: FQA_Inspection_Support@nissan-usa.com
R22D1 Q50_Q60 Da
Service Bulletin/Repair Instructions
Daimler ISS Reprogram Voluntary Emission Recall Campaign ***** Campaign Summary ***** INFINITI is conducting a Voluntary Emissions Recall Campaign on certain MY2016-2019 INFINITI Q50 and MY2017-2019 INFINITI Q60 vehicles to reprogram the Engine Control Module (ECM). The ECM reprogram is intended to improve the Idle Stop/Start functionality after 250,000 starter operations. Affected vehicles are subject to stop sale. ***** What Retailers Should Do ***** 1. Verify if vehicles are affected by this Voluntary Recall Campaign using Service Comm or DBS National Service History â Open Campaign I.D. R22D1 ï§ Refer to IPSB15-286 for additional information. 2. Retailers must not sell, lease, trade, rent or loan any vehicles in retailer inventory affected by this recall campaign until after the vehicle has been remedied. 3. Retailers should use ITB23-017 to remedy any vehicles subject to this campaign. 4. Once remedied, retailers should submit the claim using the claims coding provided and release the vehicle.
ITB23-017
Service Bulletin/Repair Instructions
VOLUNTARY EMISSIONS RECALL CAMPAIGN 2016-2019 Q50/Q60; ENGINE CONTROL MODULE INTRODUCTION Infiniti is conducting this voluntary emissions recall campaign on certain specific model year 2016-2019 Q50 and 2017-2019 Q60 vehicles. The Engine Control Module (ECM) will be inspected, and if necessary, reprogrammed and configured. This service will be performed at no charge to the client for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification number R22D1 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. RETAILER RESPONSIBILITY It is the retailerâs responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary emissions recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) clients and vehicles in a retailerâs inventory. Federal law requires that new vehicles in retailer inventory which are the subject of an emissions recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Infiniti strongly encourages retailers to correct any used vehicles in their inventory before they are retailed.
ITB14-011G
Service Bulletin/Repair Instructions
REMOTE ENGINE START NOT WORKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB03-051Q
Service Bulletin/Repair Instructions
HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-010A
Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-008D
Service Bulletin/Repair Instructions
CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB19-013D
Service Bulletin/Repair Instructions
AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB19-024C
Service Bulletin/Repair Instructions
DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB10-074B
Service Bulletin/Repair Instructions
ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-010
Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES SERVICE INFORMATION When diagnosing an infotainment issue or after replacement of the AV Control Unit, it is necessary to verify the current software version of the AV Control Unit to determine if a software version update is required. Use the vehicle tables in this bulletin to determine the current software version, if the AV Control Unit requires a software version update, and which procedure to use to update the AV Control Unit. The software updates in this bulletin are to address stability improvements and âbugâ fixes. IMPORTANT: If the client is experiencing a software related concern, refer to ITB21-011 to verify if the client concern is a hardware or software related issue. If the concern is a software related issue, review the information in this bulletin to update the AV Control Unit as needed.
ITB09-039J
Service Bulletin/Repair Instructions
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-007H
Service Bulletin/Repair Instructions
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB10-067C
Service Bulletin/Repair Instructions
WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-001
Service Bulletin/Repair Instructions
MIL ON WITH DTC P0101 AND/OR P010B STORED IN THE ECM SERVICE INFORMATION If the MIL is ON and DTC P0101 (MAF SEN/CIRCUIT-B1) and/or DTC P010B (MAF SEN/CIRCUIT-B2) is stored in the ECM on an APPLIED VEHICLE, follow the information in this bulletin along with the ESM to complete the required repairs.
ITB22-038A
Service Bulletin/Repair Instructions
TURBOCHARGER REPLACEMENT PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB22-041
Service Bulletin/Repair Instructions
DRIVE SHAFT BOOT SERVICE INFORMATION SERVICE INFORMATION If a Drive Shaft (Axle Shaft) Boot on an APPLIED VEHICLE is found to be leaking grease, AND There is no abnormal noise or obvious CV Joint risk due to water intrusion and/or complete grease loss, check for REPAIR KIT-DUST BOOT (cv Joint Boot Kit) availability. ï· If there is a REPAIR KIT-DUST BOOT (CV Joint Boot Kit) available for the vehicle being repaired, do NOT replace the axle. Install a new boot kit following the procedure in the ESM. o Refer to the ESM: TRANSMISSION & DRIVELINE > FRONT AXLE > REMOVAL AND INSTALLATION > FRONT DRIVE SHAFT BOOT o If the complete axle (drive shaft) is replaced when only a new boot is required, the over-repair may be charged back to the retailer. ï· If there is NOT a REPAIR KIT-DUST BOOT (CV Joint Boot Kit) available for the vehicle being repaired, refer to the ESM for further diagnostic information. IMPORTANT: When servicing vehicles with staked axle nuts, refer to ITB21-002 to prevent Drive Shaft thread damage.
ITB22-040
Service Bulletin/Repair Instructions
3G TELEMATICS HARDWARE DEACTIVATION SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the overhead map lamp, also come equipped with a wireless communication device called a Telematics Communication Unit (TCU). AT&T discontinued its U.S. 3G network coverage on February 22, 2022. As a result, automakers that utilize AT&Tâs 3G network connection, including Nissan Group, have had connectivity services affected. INFINITI Connection with InTouch⢠Services are no longer available on the APPLIED VEHICLES listed above.
ITB22-038
Service Bulletin/Repair Instructions
TURBOCHARGER REPLACEMENT PROCEDURE SERVICE INFORMATION If either one or both turbochargers require replacement, refer to the SERVICE PROCEDURE in this bulletin for the updated procedure. IMPORTANT: You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair. ï· 2016-2017 Q50 and 2017 Q60 will require an ECM reprogramming at the end of this SERVICE PROCEDURE for Turbocharger Exhaust Gas Temperature Sensor deletion. Refer to ITB17-050.
ITB13-008C
Service Bulletin/Repair Instructions
CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB19-024B
Service Bulletin/Repair Instructions
DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB22-015
Service Bulletin/Repair Instructions
SERVICE INFORMATION FOR FUEL GAUGE INACCURATE WITH DTCS STORED IN ECM SERVICE INFORMATION If a fuel level sensor has been diagnosed as sending an incorrect level signal, and one or more of the following DTCs are stored in the ECM, do not replace the entire âFuel Level Sensor Unit, Fuel Filter and Fuel Pump Assemblyâ (fuel pump assembly). The fuel level sensor can be replaced separately. ï· P0460 (FUEL LEV SEN SLOSH) ï· P0461 (FUEL LEVEL SENSOR) ï· P0462 (FUEL LEVL SEN/CIRC) ï· P0463 (FUEL LEVL SEN/CIRC) NOTE: Warranty claims referring to fuel level issues that result in the replacement of the entire fuel pump assembly will be charged back.
ITB17-050A
Service Bulletin/Repair Instructions
MIL ON WITH DTC(S) STORED IN THE ECM This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-006C
Service Bulletin/Repair Instructions
CAN COMMUNICATION â NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-052D
Service Bulletin/Repair Instructions
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB17-060B
Service Bulletin/Repair Instructions
INFINITI; INTELLIGENT KEY INITIALIZATION PROCEDURE STOPS OR WILL NOT CONTINUE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
ITB22-006
Service Bulletin/Repair Instructions
BATTERY QUICK CHARGE NOTICE SERVICE INFORMATION When charging the vehicleâs 12 volt battery with the high amperage quick charge function, the ignition should never be ON, or turned ON, while charging. Attempting to start the vehicle, or turning the ignition ON, while using the high amperage quick charge could potentially damage the fuel pump control module. ï· Only turn the ignition ON when either the ESM or a technical service bulletin service procedure states to do so, and only while using a battery maintainer or smart charger set to reflash mode, or a similar setting. ï· Battery voltage should not exceed 16V during a reprograming operation.
ITB13-044J
Service Bulletin/Repair Instructions
EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB17-042E
Service Bulletin/Repair Instructions
DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB03-051P
Service Bulletin/Repair Instructions
HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB17-033C
Service Bulletin/Repair Instructions
CLEANING FRONT OR REAR COMBINATION LAMP ASSEMBLIES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB03-074P
Service Bulletin/Repair Instructions
HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
PC832 - P8314 Ca
Service Bulletin/Repair Instructions
P8314 Fuel Hose Campaign Quality Review ***** Retailer Announcement ***** INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previously completed campaign (P8314). If the VIN displays QA campaign ID PC832, retailers should perform the procedure attached to this communication even if the National Service History indicates the remedy action was previously performed for the vehicle. VINs identified with this QA campaign ID are being inspected to ensure the service campaign remedy was performed and documented in accordance with INFINITIâs quality standards. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED PROCEDURE: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History â Open Campaigns I.D. PC832. 2. Retailers should complete this action on both retailed vehicles and previously owned vehicles within retailer inventory. 3. Retailers will need to file the appropriate claim using applicable Op Code information in the repair procedure attached to this announcement to close the campaign. NOTE: Parts replaced under this activity will be placed on parts return. Monitor the Warranty Parts Return Website located at NNAnet.com for notifications. ***** Retailer Responsibility ***** It is the retailerâs responsibility to check Service Comm or DBS National Service History - Open Campaign using the appropriate campaign I.D. for the status of each vehicle currently in retailer inventory or entering the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners. If a VIN subject to this quality action was traded to another retailer, please notify the affected retailer to have this quality action and associated campaign(s) completed.
PC835 - R1606 Ca
Service Bulletin/Repair Instructions
R1606 Occupant Classification System (OCS) Campaign Quality Review ***** Retailer Announcement ***** INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previously completed campaign (R1606). If the VIN displays QA campaign ID PC835, retailers should perform the procedure attached to this communication even if the National Service History indicates the remedy action was previously performed for the vehicle. VINs identified with this QA campaign ID are being inspected to ensure the recall remedy was performed and documented in accordance with INFINITIâs quality standards. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED PROCEDURE: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History â Open Campaigns I.D. PC835. 2. Retailers should complete this action on both retailed vehicles and previously owned vehicles within retailer inventory. ⢠Retailers should follow all stop sale and do not drive, loan, sell, or trade instructions for campaigns. 3. Retailers will need to file the appropriate claim using applicable Op Code information in the repair procedure attached to this announcement to close the campaign. NOTE: Parts replaced under this activity will be placed on parts return. Monitor the Warranty Parts Return Website located at NNAnet.com for notifications.
PC836 - R1717 Ca
Service Bulletin/Repair Instructions
R1717 Fuel Pump Campaign Quality Review ***** Retailer Announcement ***** INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previously completed campaign (R1717). If the VIN displays QA campaign ID PC836, retailers should perform the procedure attached to this communication even if the National Service History indicates the remedy action was previously performed for the vehicle. VINs identified with this QA campaign ID are being inspected to ensure the recall remedy was performed and documented in accordance with INFINITIâs quality standards. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED PROCEDURE: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History â Open Campaigns I.D. PC836. 2. Retailers should complete this action on both retailed vehicles and previously owned vehicles within retailer inventory. ⢠Retailers should follow all stop sale and do not drive, loan, sell, or trade instructions for campaigns. 3. Retailers will need to file the appropriate claim using applicable Op Code information in the repair procedure attached to this announcement to close the campaign. NOTE: Parts replaced under this activity will be placed on parts return. Monitor the Warranty Parts Return Website located at NNAnet.com for notifications.
PC837 - R1722 Ca
Service Bulletin/Repair Instructions
R1722 Driver Airbag Campaign Quality Review ***** Retailer Announcement ***** INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previously completed campaign (R1722). If the VIN displays QA campaign ID PC837, retailers should perform the procedure attached to this communication even if the National Service History indicates the remedy action was previously performed for the vehicle. VINs identified with this QA campaign ID are being inspected to ensure the recall remedy was performed and documented in accordance with INFINITIâs quality standards. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED PROCEDURE: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History â Open Campaigns I.D. PC837. 2. Retailers should complete this action on both retailed vehicles and previously owned vehicles within retailer inventory. ⢠Retailers should follow all stop sale and do not drive, loan, sell, or trade instructions for campaigns. 3. Retailers will need to file the appropriate claim using applicable Op Code information in the repair procedure attached to this announcement to close the campaign. NOTE: Parts replaced under this activity will be placed on parts return. Monitor the Warranty Parts Return Website located at NNAnet.com for notifications.
ITB20-016A
Service Bulletin/Repair Instructions
COOLANT RESIDUE AT WATER PUMP This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-008B
Service Bulletin/Repair Instructions
CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB15-026D
Service Bulletin/Repair Instructions
SIGNAL TECH-II INTELLIGENT KEY BATTERY TEST AND SIGNAL CHECK This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB16-012D
Service Bulletin/Repair Instructions
INTELLIGENT KEY BUTTONS INOPERATIVE BUT REQUEST SWITCHES WORK This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB17-055B
Service Bulletin/Repair Instructions
INFINITI; INTELLIGENT KEY IDENTIFICATION AND REGISTRATION TIPS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
ITB21-007
Service Bulletin/Repair Instructions
MIL ON WITH DTC P062F AND/OR P0603 STORED IF YOU CONFIRM The MIL is ON and DTC P062F (EEPROM) and/or P0603 (ECM BACK UP/CIRCUIT) is stored, And The customer stated the vehicle was recently started after sitting for an extended period of time (i.e., the battery voltage was low while attempting to start the engine). ACTION 1. Test the vehicleâs 12 volt battery using the Midtronics DSS-5000. Recharge or replace the battery if necessary. 2. Erase all DTCs.
ITB16-006A
Service Bulletin/Repair Instructions
INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB18-002A
Service Bulletin/Repair Instructions
2017 Q50 AND Q50 HYBRID; SONAR SYSTEM DOES NOT DISPLAY RED INDICATOR WHEN CLOSE TO OBJECT This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB18-005B
Service Bulletin/Repair Instructions
ADAS SYSTEM DTC C1A03, C1A04, AND/OR C1B01 SERVICE INFORMATION This bulletin has been amended. Please see AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB17-055A
Service Bulletin/Repair Instructions
INFINITI; INTELLIGENT KEY IDENTIFICATION AND REGISTRATION TIPS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
ITB17-060A
Service Bulletin/Repair Instructions
INFINITI; INTELLIGENT KEY INITIALIZATION PROCEDURE STOPS OR WILL NOT CONTINUE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
ITB15-026C
Service Bulletin/Repair Instructions
INFINITI; SIGNAL TECH-II INTELLIGENT KEY BATTERY TEST AND SIGNAL CHECK This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB16-012C
Service Bulletin/Repair Instructions
INTELLIGENT KEY BUTTONS INOPERATIVE BUT REQUEST SWITCHES WORK This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-052C
Service Bulletin/Repair Instructions
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended to update the Applied Vehicles. No other changes were made. Please discard previous versions of this bulletin.
ITB17-005A
Service Bulletin/Repair Instructions
BLUETOOTH, USB, AND AUX FUNCTION DIAGNOSTIC TOOL This bulletin has been amended. See AMENDMENT HISTORY on page 3. Please discard previous versions of this bulletin.
ITB13-026L
Service Bulletin/Repair Instructions
2014-2017 INFINITI; DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB18-010C
Service Bulletin/Repair Instructions
SERVICE INFORMATION FOR DTCS B2EF0 AND B130C This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB12-011P
Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB19-024A
Service Bulletin/Repair Instructions
DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB17-042D
Service Bulletin/Repair Instructions
INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB18-040d
Service Bulletin/Repair Instructions
SOFTWARE UPDATES FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
ITB19-013b
Service Bulletin/Repair Instructions
AEB WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB20-023a
Service Bulletin/Repair Instructions
LANE CAMERA AIMING VEHICLE REFERENCE VALUES NOT IN ESM This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB19-005a
Service Bulletin/Repair Instructions
CLOCK, AUDIO, HVAC OR NAVIGATION SETTINGS INTERMITTENTLY CHANGE ON THEIR OWN This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB20-029
Service Bulletin/Repair Instructions
2017-2020 Q50; STEERING FEELS LIGHT OR SENSITIVE IF YOU CONFIRM The client states the steering feels light or sensitive AND There are no EPS DTCs stored. ACTION 1. Confirm the current power steering control module part number. 2. Reprogram the power steering control module, if applicable.
ITB19-013a
Service Bulletin/Repair Instructions
AEB WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB20-023
Service Bulletin/Repair Instructions
LANE CAMERA AIMING VEHICLE REFERENCE VALUES NOT IN ESM SERVICE INFORMATION If the lane camera requires aiming, the values in Table A on page 4 must be used. ï· For all other models, consult the Electronic Service Manual (ESM). The following CONSULT-III plus (C-III plus) figures and steps are only provided to indicate where the VEHICLE REFERENCE VALUE from Table A is to be entered. The entire camera aiming procedure must be followed to complete the aiming procedure. ï· Refer to the Electronic ESM section: CRUISE CONTROL & DRIVER ASSISTANCE > DRIVER ASSISTANCE SYSTEM > DRIVER ASSISTANCE SYSTEM > BASIC INSPECTION > LANE CAMERA UNIT > CAMERA AIMING ADJUSTMENT. 1. Turn the ignition ON. 2. From the C-III plus home screen, select Diagnosis (One System).
ITB17-042c
Service Bulletin/Repair Instructions
INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
ITB20-022
Service Bulletin/Repair Instructions
2016-2017 Q50; RUST ON TRUNK LID ABOVE INNER REAR COMBINATION LAMP IF YOU CONFIRM Client states that corrosion is present on the trunk lid, at or near the rear combination lamps, circled in Figure 1. ACTION 1. Repair the trunk lid as needed. 2. Add the rubber spacers and the washers, listed in the PARTS INFORMATION on page 3, to the rear combination lamps.
ITB20-016
Service Bulletin/Repair Instructions
Q50 AND Q60 WITH V6 ENGINE; COOLANT RESIDUE AT WATER PUMP IF YOU CONFIRM Coolant residue is on the surface of the water pump and on the water pump pulley AND Coolant DOES NOT leak out when connected to a cooling system pressure tester. HINT: The customer may state there is a coolant smell. ACTION Install an EPT sealer to the face of the water pump pulley. ï· For EPT sealer installation, see SERVICE PROCEDURE on the next page. ï· For EPT sealer information, see PARTS INFORMATION on the last page of this bulletin.
ITB20-002a
Service Bulletin/Repair Instructions
2016-2019 Q50 AND 2017-2018 Q60; VR30DDTT ENGINE SERVICE INFORMATION This bulletin has been amended. Please see AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB20-003
Service Bulletin/Repair Instructions
2014-2020 Q50 AND 2017-2020 Q60; TPMS SENSOR LEAKING AIR IF YOU CONFIRM The vehicle has the original equipment wheels and TPMS sensors (tire pressure sensors) installed. AND The owner states that one or more tires has a continuous air leak or looses air pressure multiple times over a 30 day period (approximatively 1 psi every 3 days). NOTE: The TPMS warning lamp may be ON (not flashing) with one or more of the following DTCs stored: ï· - C1704, C1705, C1706, C1707, C1730, C1731, C1732, C1733 ï· - If the TPMS warning lamp is flashing for more than one (1) minute this bulletin does not apply. Refer to the Electronic Service Manual (ESM) for further diagnostic information. ACTION 1. Confirm that air is leaking between the tire pressure sensorâs valve stem and valve nut of the affected wheel/tire. 2. Replace the valve stem washer/seal and the valve nut and then torque to the new specification.
ITB20-002
Service Bulletin/Repair Instructions
2016-2019 Q50 AND 2017-2018 Q60; VR30DDTT ENGINE SERVICE INFORMATION SERVICE INFORMATION The oil fill volume for the VR30DDTT engine has increased by 0.5 quarts (0.5 liters). When replacing a VR30DDTT short block or long block in an applied vehicle for any reason, replace the dipstick with the part listed in PARTS INFORMATION on the next page. The length of the new dipstick is shorter so that it can accurately measure the new oil fill volume. ï· - If the overall length of the dipstick is approximately 25 inches (63.5 cm), replace the dipstick with the one listed in PARTS INFORMATION on the next page. ï· - The overall length of the new dipstick is approximately 24 ¼ inches (62 cm). ï· - The new dipstick reflects an increase in oil fill volume by 0.5 quarts (0.5 liters).
ITB18-010b
Service Bulletin/Repair Instructions
SERVICE INFORMATION FOR DTCS B2EF0 AND B130C This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-026k
Service Bulletin/Repair Instructions
2014-2017 INFINITI; DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB19-027a
Service Bulletin/Repair Instructions
MIL ON WITH DTC P0087, P0101, P0448, OR P2008, VEHICLES REGISTERED OUTSIDE OF CALIFORNIA This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
P9329_P9344_P934
Service Bulletin/Repair Instructions
Engine Control Module (ECM) Reprogram California Voluntary Emission Service Campaign ***** Campaign Summary ***** INFINITI is conducting a Voluntary Emissions Service Campaign on approximately 49,497 specific INFINITI vehicles identified in Service Comm and currently registered to owners in the state of California to reprogram the Engine Control Module (ECM) in the event that a permanent diagnostic trouble code (P-DTC) for P0448, P0101, P2008, or P0087 is recorded in the ECM. Due to calibration errors on the affected vehicles, the ECM may improperly store a permanent diagnostic trouble code (P-DTC) even though the emissions on-board diagnostic system is functioning properly. As of July 1, 2019 the State of California has implemented a revised Inspection Maintenance (I/M) or âSmog Checkâ test program. Without the software update, the subject vehicles may not pass this Smog Check test in those areas of California where such testing is required under state law. This incident has no effect on the safety, performance, drivability, or fuel consumption of the applicable vehicles. ***** What Retailers Should Do ***** 1. Verify if vehicles are affected by this Voluntary Emissions Service Campaign using Service Comm or DBS National Service History â Open Campaign I.D. ï· P9329 â Affected Model Year 2015 ï· P9344 â Affected Model Year 2016 ï· P9346 â Affected Model Year 2017 ï· P9348 â Affected Model Year 2018 ï· P9350 â Affected Model Year 2019 2. Retailers are requested to repair any affected vehicles in retailer new or pre-owned inventory to ensure client satisfaction. ï· - New vehicles in retailer inventory can also be identified DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). ï§ - Refer to IPSB 15-286 for additional information 3. Retailers should use ITB19-043 to correct any vehicles subject to this campaign.
ITB19-043
Service Bulletin/Repair Instructions
VOLUNTARY EMISSIONS SERVICE CAMPAIGN VEHICLES REGISTERED IN CALIFORNIA; ENGINE CONTROL MODULE INTRODUCTION Infiniti is conducting this voluntary emissions service campaign on certain specific model year Infiniti vehicles (see APPLIED VEHICLES) registered in the state of California. The engine control module (ECM) will be inspected, and reprogrammed if it applies. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification numbers P9329, P9344, P9346, P9348, and P9350 to this campaign. The correct number must appear on all communication and documentation of any nature dealing with this campaign. RETAILER RESPONSIBILITY Retailers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a retailerâs inventory.
ITB12-011o
Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB19-028
Service Bulletin/Repair Instructions
Q50 AND Q60 WITH VR30DDTT (V6) ENGINE; ENGINE OIL DRAIN PLUG SERVICE INFORMATION SERVICE INFORMATION Whenever installing an engine oil drain plug on an APPLIED VEHICLE with a VR30DDTT (V6) engine, NEVER tighten the drain plug greater than its specified torque. Over-tightening may loosen the threaded insert in the oil pan (lower), causing an oil leak. ALWAYS replace the drain plug gasket after removing the drain plug, and then tighten the drain plug to the specified torque. ï· VR30DDTT (V6) engine oil drain plug torque (with new gasket): ï 2WD and AWD: 33.5 Nâ¢m (3.4 kg-m, 25 ft-lbs) ï· Avoid contact with the engine oil as it may be hot and cause burns. ï· Avoid prolonged or repeated contact with used engine oil as it may cause skin cancer. Try to avoid direct skin contact with used engine oil. If skin contact is made, wash with a suitable hand cleaner or soap as soon as possible.
ITB19-027
Service Bulletin/Repair Instructions
MIL ON WITH DTC P0087, P0101, P0448, OR P2008 IF YOU CONFIRM An applied vehicle has one or more DTCs stored, shown in Table A on page 2, AND The ECM part number is shown in Table B, starting on page 3. ACTION 1. First perform the appropriate diagnostic procedure for the stored DTC to repair the vehicle according to the Electronic Service Manual (ESM). 2. Reprogram the ECM after performing the diagnosis and repair. ï· -The ECM reprogram in this Service Procedure is not a repair for the DTC, but instead updates the way the permanent DTC is stored and allowed to be erased. The DTC must be properly diagnosed and repaired before the reprogram is applied.
ITB19-024
Service Bulletin/Repair Instructions
DTC B00A0-00 STORED IF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored And OCS zero point reset cannot be performed And The following screen will display: ACTION 1. Check the Occupant Classification System (OCS) control unit using the ODS Analysis tool software. ï· Refer to SERVICE PROCEDURE on the next page. HINT: âOCSâ may also be referred to as âODSâ. 2. Perform â75-zero RESETâ.
ITB18-040c
Service Bulletin/Repair Instructions
SOFTWARE UPDATES FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
ITB14-011d
Service Bulletin/Repair Instructions
REMOTE ENGINE START NOT WORKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB17-004b
Service Bulletin/Repair Instructions
ACCESSORY DRIVE BELT NOISY OR HAS COME OFF This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-026J
Service Bulletin/Repair Instructions
2014-2017 INFINITI; DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB12-011n
Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB19-013
Service Bulletin/Repair Instructions
AEB WARNING LIGHT BLINKING This bulletin applies only to vehicles equipped with a lane camera. SERVICE INFORMATION If the AEB warning light is blinking (but not illuminated steadily) or the customer states it is blinking, and there are no related DTCs, inspect the windshield. A blinking AEB warning light may occur under the following conditions: - When contamination or foreign material adhere to the lane camera viewing window on the windshield - When driving while it is snowing or when frost forms on the lane camera viewing window on the windshield - When the lane camera viewing window on the windshield is temporarily fogged up NOTE: - If DTCs are present in any of the following related systems: - Laser/Radar, - ICC/ADAS, or - Lane Camera, Refer to the related Electronic Service Manual (ESM) for diagnosis. - Refer to the following pages for further information.
ITB19-008
Service Bulletin/Repair Instructions
EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
ITB18-040b
Service Bulletin/Repair Instructions
SOFTWARE UPDATES FOR INFOTAINMENT ISSUES This bulletin has been amended. Please see Amendment History on the last page. Please discard previous versions of this bulletin.
ITB19-007
Service Bulletin/Repair Instructions
INFINITI; P0171 AND P0174 SERVICE INFORMATION SERVICE INFORMATION Diagnosis for DTCs P0171 (FUEL SYS LEAN B1) and P0174 (FUEL SYS LEAN B2) have been revised for the APPLIED VEHICLES listed above. When performing diagnosis for either of these DTCs, start by using the SERVICE PROCEDURE section of this bulletin. NOTE: The related Electronic Service Manuals (ESM) will be revised in the future to include these diagnostic steps.
ITB19-006
Service Bulletin/Repair Instructions
INFINITI; MIL ON WITH DTC P219A AND/OR P219B STORED SERVICE INFORMATION If the MIL is ON and DTC P219A (AIR FUEL RATIO IMBALANCE B1) and/or P219B (AIR FUEL RATIO IMBALANCE B2) is stored: - DO NOT replace the Air Fuel Ratio (A/F) sensor. - Refer to the applicable Electronic Service Manual (ESM) and follow the diagnostic procedure for DTC P219A and/or P219B.
ITB17-017a
Service Bulletin/Repair Instructions
MIL ON WITH DTC P0101, P010B, AND/OR P0106 This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB19-005
Service Bulletin/Repair Instructions
CLOCK, AUDIO, HVAC OR NAVIGATION SETTINGS INTERMITTENTLY CHANGE ON THEIR OWN This bulletin applies only to vehicles equipped with INFINITI InTouch (Intelligent Key). SERVICE INFORMATION An Intelligent Key, for the applied vehicles with INFINITI InTouch?, has the abillity to trigger specific customized settings for the radio, clock, heating and air conditioning (HVAC) and navigation that are unique to that key, and each Intelligent Key for a specific vehicle may have different settings stored. EXAMPLE: The vehicle may be driven by more than one person, and each driver has a personal Intelligent Key. Each driver may adjust their preferred vehicle settings differently. If two or more Intelligent Keys with different stored settings are unintentionally interchanged, one or more of the following perceived issues might be reported by the customer(s). - Radio ? Presets are lost or change - Clock ? Settings are not showing the correct time due to day-light savings or the selected region (time zone) - HVAC ? Controls are set differently - Navigation ? Settings suddenly altered If any of these perceived issues are present: - Confirm if there are multiple Intelligent Keys being used by the customer(s) interchangeably, and if so, verify that each key?s settings are different. NOTE: Customer may not recognize that different Intelligent Keys are linked differently.
ITB16-012b
Service Bulletin/Repair Instructions
INTELLIGENT KEY BUTTONS INOPERATIVE BUT REQUEST SWITCHES WORK This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-044g
Service Bulletin/Repair Instructions
ALL MODEL YEAR 2012 AND NEWER INFINITI VEHICLES; EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
ITB17-042b
Service Bulletin/Repair Instructions
INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
ITB12-011m
Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION This bulletin applies only to vehicles equipped with factory Navigation system. This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-026i
Service Bulletin/Repair Instructions
2014-2017 INFINITI VEHICLES; DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
ITB19-001
Service Bulletin/Repair Instructions
CHASSIS CONTROL MODULE DTC INFORMATION SERVICE INFORMATION If one or more of the following Chassis Control DTCs are stored: - C1BA0-00 - (CHASSIS CONTROL BRAKE SYSTEM) - C1B90-00 - (DIRECT ADAPTIVE STEERING SYSTEM) - C1B92-00 - (BRAKE CONTROL SYSTEM) - C1B93-00 - (ENGINE/HEV SYSTEM) - C1B94-00 - (TRANSMISSION SYSTEM) And One or more additional DTCs, other than those above, are also stored in a control unit other than the Chassis Control Module. - Perform the diagnostic/repair procedures for the additional DTCs of the other control unit FIRST. - Refer to the Electronic Service Manual (ESM) for DTC specific diagnostic information. Do not replace the CHASSIS CONTROL MODULE (CONTROLLER ASSY-IDM) if additional DTCs are present.
ITB18-040a
Service Bulletin/Repair Instructions
INFINITI; SOFTWARE UPDATES FOR INFOTAINMENT ISSUES This bulletin has been amended. Please see Amendment History on the last page. Please discard previous versions of this bulletin.
ITB18-040
Service Bulletin/Repair Instructions
INFINITI; SOFTWARE UPDATES FOR INFOTAINMENT ISSUES IF YOU CONFIRM Any one or a combination of the following on an applied vehicle: - Reverse camera is blank (vehicles manufactured before May 1, 2018) - Reverse camera remains ON when in Drive (vehicles manufactured before May 1, 2018) - Average fuel economy displays 99.9 MPG - Display screen flickers at higher ambient interior temperatures - SXM Info Apps (Weather, Stocks, Fuel Prices) inoperative ACTION 1. Refer to page 4, step 8 in the SERVICE PROCEDURE to confirm an update applies to the Display Control Unit (DCU) of the vehicle being worked on. - Confirmation is determined by comparing the DCU part number with those listed in Table on page 5. 2. If this bulletin applies, update the DCU software. - See REQUIRED SPECIAL TOOL on page 2. NOTE: The updated software resolves the items above along with improving software stability.
ITB17-026b
Service Bulletin/Repair Instructions
INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
Revision 1-IEVAP
Service Bulletin/Repair Instructions
OBD II EVAP Tube Warranty Enhancement The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
ITB18-039
Service Bulletin/Repair Instructions
AIR BAG WARNING LIGHT FLASHING INDICATING SYSTEM DIAGNOSTIC MODE IF YOU CONFIRM The air bag warning light is flashing slowly (repeating 2 seconds ON, 2 seconds OFF). NOTE: If this should occur, the Air Bag Diagnosis Sensor Unit is in Diagnostic Mode and needs to be returned to User Mode. ACTION 1. Use CONSULT-III plus to check for Air Bag DTCs and perform repairs as needed. 2. Return the Air Bag Diagnosis Sensor Unit to User Mode.
ITB18-037
Service Bulletin/Repair Instructions
PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
ITB18-034
Service Bulletin/Repair Instructions
TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
ITB15-026b
Service Bulletin/Repair Instructions
INFINITI; SIGNAL TECH-II INTELLIGENT KEY BATTERY TEST AND SIGNAL CHECK This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
Infiniti USA Ret
Service Bulletin/Repair Instructions
Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
Infiniti USA Tak
Service Bulletin/Repair Instructions
Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
IPSB18-218 Retai
Service Bulletin/Repair Instructions
DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
ITB12-011l
Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION This bulletin applies only to vehicles equipped with factory Navigation system. This bulletin has been amended to add a Required Actions by Model and Year table on page 2, a Check OFF Sheet on page 21 and to reorganize the information throughout. It is necessary for you to read this revised procedure to properly perform this Service Information. Please discard previous versions of this bulletin.
Revision 1-NEVAP
Service Bulletin/Repair Instructions
OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin. The announcement from March 21, 2017 has been revised to include: - Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps - Customer expense may be applicable if the vehicle is out of warranty
ITB17-026a
Service Bulletin/Repair Instructions
INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL IF CUSTOMER REPORTS: Customer routinely experiences difficulty fueling the vehicle at different fuel stations (filling nozzle shuts off every few seconds while filling at multiple stations and using multiple filling pumps). IMPORTANT: - If the customer does not report the above symptoms, this bulletin does not apply. - If the customer reports intermittent (but not consistent difficulty re-fueling), this bulletin does not apply. ACTION: Perform the Inspection Procedure in this bulletin, starting on page 4, only if the customer reports symptoms as described above. NOTE: Refer to the Repair Overview on page 2.
ITB13-044f
Service Bulletin/Repair Instructions
ALL MODEL YEAR 2012 AND NEWER INFINITI VEHICLES; EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years, and the Service Procedure has been updated. Please discard previous versions of this bulletin.
P8314
Service Bulletin/Repair Instructions
CAMPAIGN BULLETIN Fuel Hose Voluntary Service Campaign This bulletin applies only to vehicles equipped with a M274 2.0L engine. ***** Retailer Announcement ***** INFINITI is conducting a Voluntary Service Campaign to replace the low-pressure fuel hose on 15,617 specific MY2016-18 INFINITI Q50 (V37) and MY2017-18 INFINITI Q60 (CV37) vehicles equipped with M274 2.0L engines. The low-pressure fuel hose connected to the fuel pump may not meet INFINITI design specifications. As a result, a small amount of fuel may seep out at the clamped portion under cold temperature and cold engine conditions leading to a detectable fuel smell. ***** What Retailers Should Do ***** 1. Verify if vehicles are affected by this service action using Service Comm or DBS National Service History ? Open Campaign I.D. P8314 - New vehicles in retailer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). - Refer to IPSB 15-286 for additional information - Please continue to check newly arriving inventory for service action applicability. 2. Retailers should use campaign bulletin ITB18-024 to replace the low-pressure fuel hose on affected vehicles. 3. The service department should submit the applicable warranty claim for the action performed so it can be closed on Service Comm and release the vehicle.
ITB18-024
Service Bulletin/Repair Instructions
VOLUNTARY SERVICE CAMPAIGN Q50 AND Q60 WITH 2.0L ENGINE; LOW PRESSURE FUEL LINE This bulletin applies only to vehicles equipped with a 2.0L Turbo Gasoline Engine. INTRODUCTION Infiniti is conducting this voluntary service campaign on certain specific model year 2016-2018 Q50 and 2017-2018 Q60 vehicles equipped with the 2.0L turbo gasoline engine to replace the low pressure fuel line. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification number P8314 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY Dealers are to repair vehicles falling within range of this campaign that enter the service department. This include vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a dealer?s inventory.
ITB18-021
Service Bulletin/Repair Instructions
DAST CALIBRATION (MODE1) INCOMPLETE OR C13E9-00/C13EB-00 UNABLE TO ERASE This bulletin applies only to vehicles equipped with Direct Adaptive Steering (DAST). SERVICE INFORMATION This bulletin has information for two services for which a technician may need additional help: - While performing DAST CALIBRATION (MODE1), the calibration may stop or will not start. - DTC C13E9-00 (BOOTING ANGLE PROCESSING) and C13EB-00 (BOOTING ANGLE PROCESSING) are stored and cannot be erased. The above conditions may indicate that DAST CALIBRATION (MODE1) was not performed correctly or was not completed correctly. Use the SERVICE PROCEDURE in this bulletin as an aid to correctly perform and complete DAST CALIBRATION MODE 1. NOTE: - The SERVICE PROCEDURE in this bulletin does not contain all of the required steps. - The Electronic Service Manual (ESM) must be used together with this bulletin. - This bulletin contains additional clarification as an aid to perform DAST CALIBRATION MODE 1.
ITB16-046a
Service Bulletin/Repair Instructions
REVISED WHEEL ALIGNMENT SPECIFICATIONS This bulletin has been amended. The APPLIED VEHICLES were updated with new models and model years. No other changes have been made. Discard previous versions of this bulletin.
ITB01-024e
Service Bulletin/Repair Instructions
NEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock. This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
ITB17-004a
Service Bulletin/Repair Instructions
2016-2017 Q50 AND 2017 Q60; ACCESSORY DRIVE BELT NOISY OR HAS COME OFF This bulletin applies only to vehicles equipped with a V6 Twin Turbo engine. This bulletin has been amended to add 2017 Q50 to the Title, Applied Vehicles, and Applied VIN and Date. No other changes have been made. Please discard previous version of this bulletin.
ITB13-052b
Service Bulletin/Repair Instructions
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended to update the Applied Vehicles. No other changes were made. Please discard previous versions of this bulletin.
ITB18-005a
Service Bulletin/Repair Instructions
ADAS SYSTEM DTC C1A03, C1A04, AND/OR C1B01 SERVICE INFORMATION This bulletin has been amended. The Applied Vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
ITB18-010a
Service Bulletin/Repair Instructions
INFINITI; SERVICE INFORMATION FOR DTCS B2EF0 AND B130C This bulletin applies only to vehicles equipped with Telematics. This bulletin has been amended to correct a DTC listed in the SERVICE INFORMATION. No other changes have been made. Discard all previous versions of this bulletin.
ITB11-005d
Service Bulletin/Repair Instructions
WHEEL BALANCING SERVICE INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
ITB00-024h
Service Bulletin/Repair Instructions
BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended. The publication date has been revised to include the latest models and years. No other changes have been made. Please discard previous versions of this bulletin.
ITB03-051L
Service Bulletin/Repair Instructions
HEADLAMP FOGGING This bulletin has been amended. The APPLIED VEHICLES section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
IPSB17-130
Service Bulletin/Repair Instructions
DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)
ITB12-011k
Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION This bulletin has been amended. Changes have been made throughout. It is necessary to read the revised procedure(s) in entirety to properly perform the action(s). Please discard previous versions of this bulletin.
ITB18-010
Service Bulletin/Repair Instructions
INFINITI; SERVICE INFORMATION FOR DTCS B2EF0 AND B130C This bulletin applies only to vehicles equipped with Telematics. SERVICE INFORMATION Diagnostic information in the Electronic Service Manuals (ESM) for the following DTCs may be missing or incorrect: -B2EF0 ? INTERNAL BATTERY (CIRC VOLT BELOW THRESHOLD) -B130C ? TCU (Telematics Control Unit) PAIRING ERROR If one of these DTCs is stored, follow the steps listed below along with the Electronic Service Manual (ESM) to compete the required repairs. DTC B2FE0 ? INTERNAL BATTERY (CIRC VOLT BELOW THRESHOLD): 1. Start the engine and let it idle for 30 minutes (to allow charging of the TCU internal battery). 2. Verify the DTC can be erased. 3. If the DTC will not erase, replace the TCU. DTC B130C: 1. Collect all keys, and then re-register them to the vehicle. 2. Verify the DTC can be erased. 3. If the DTC will not erase, replace the TCU. NOTE: The related Electronic Service Manuals (ESM) will be updated at a later date. CLAIMS INFORMATION Refer to the current Infiniti Warranty Flat Rate Manual and submit a claim for the repairs performed.
ITB13-026h
Service Bulletin/Repair Instructions
DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. The Applied Vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
ITB18-005
Service Bulletin/Repair Instructions
ADAS SYSTEM DTC C1A03, C1A04, AND/OR C1B01 SERVICE INFORMATION SERVICE INFORMATION If the following ICC/ADAS codes are stored, make sure to follow the diagnostic procedures in the Electronic Service Manual (ESM) before replacing any parts. C1A03 ? VEHICLE SPEED SENSOR -The diagnostic procedure in the ESM includes check and, if needed, repair for ABS DTCs before replacing ADAS components. -If repairs are performed for the ABS system; when compete, perform DTC Confirmation Procedure again before doing any additional repairs. C1A04 ? ABS/TCS/VDC SYSTEM -The diagnostic procedure in the ESM includes check and, if needed, repair for ABS DTCs before replacing ADAS components. -If repairs are performed for the ABS system; when compete, perform DTC Confirmation Procedure again before doing any additional repairs. C1B01 CAM AIMING INCMP -The diagnostic procedure in the ESM includes check and, if needed, repair for LANE CAMERA DTCs before replacing ADAS components. -LANE CAMERA DTC may require adjustment of the lane camera. -If repairs/adjustments are performed for the Lane Camera; when compete, perform DTC Confirmation Procedure again before doing any additional repairs.
ITB18-003
Service Bulletin/Repair Instructions
REDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.
ITB18-002
Service Bulletin/Repair Instructions
2017 Q50 AND Q50 HYBRID; SONAR SYSTEM DOES NOT DISPLAY RED INDICATOR WHEN CLOSE TO OBJECT IF YOU CONFIRM When a center or corner sonar sensor in an Applied Vehicle is close to an object while the sonar system is ON: - The sonar indicator will appear on the display screen in green, then yellow, but does not change to red no matter how close the object is. ACTION Perform the Service Procedure beginning on page 2 to configure the sonar system.
ITB12-011j
Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION This bulletin has been amended. A correction was made to the Service Procedure on page 15. No other changes were made. Please discard previous versions of this bulletin.
ITB17-060
Service Bulletin/Repair Instructions
INFINITI; INTELLIGENT KEY INITIALIZATION PROCEDURE STOPS OR WILL NOT CONTINUE SERVICE INFORMATION When the initialization procedure being performed with a new or existing Intelligent Key to an applied vehicle is interrupted (the procedure stops or will not continue), the BCM may be left in learn mode and will not function until it returns to normal mode. Under this condition, the BCM and Intelligent Key(s) will not function normally. If this condition occurs, the BCM must be returned to normal mode and the initialization procedure started over. To get back to the beginning of the Initialization procedure, use one of the following procedures: - Successfully perform the initialization procedure using one of the original Intelligent Keys twice consecutively. - Each successful initialization will follow with two (2) quick tones. OR - When the initialization procedure cannot be successfully performed twice (more than two quick tones), perform the initialization procedure five (5) times using the inoperative ?failed? Intelligent Key. - Initialization does not need to be successful when performed five times. When returning to normal operating mode, the initialization procedure for all Intelligent Keys may be started again.
ITB13-026g
Service Bulletin/Repair Instructions
DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. The Applied Vehicles section and Part 1 of the Service Procedure have been revised. No other changes have been made. Please discard previous versions of this bulletin.
ITB17-058
Service Bulletin/Repair Instructions
INTRODUCTION Infiniti is conducting this voluntary emission recall campaign on certain specific model year 2016-2018 Q50 and 2017 Q60 vehicles. The Engine Control Module (ECM) will be reprogrammed so that in the event of an automatic transmission diagnostic issue, the diagnosis signals will be communicated properly and a Malfunction Indicator Light (MIL) will be properly illuminated to notify the driver. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification number R1726 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY It is the dealer?s responsibility to check Service Comm or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary emissions recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer?s inventory.
ITB09-039e
Service Bulletin/Repair Instructions
WINDSHIELD CRACKING This bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
ITB17-009a
Service Bulletin/Repair Instructions
WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
ITB00-024g
Service Bulletin/Repair Instructions
BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Worksheet was added on page 10. Please discard previous versions of this bulletin.
ITB17-055
Service Bulletin/Repair Instructions
INFINITI; INTELLIGENT KEY IDENTIFICATION AND REGISTRATION TIPS This bulletin applies to vehicles equipped with Intelligent Key only. SERVICE INFORMATION When replacing or adding an Intelligent Key, it is very important to make sure the correct Intelligent Key is selected from the parts department. - A running change was made that will help identify the correct Intelligent Key. - Beginning in late 2017 and early 2018 the last five digits of the Intelligent Key part number is marked on the Intelligent Key under the mechanical key. - See page 2 for location images of this part number addition. NOTE: - A correct Intelligent Key may or may not have the last five digits of the part number as shown on page 2. - The above running change was applied as a ?help? to identify the correct Intelligent Key for a given vehicle, but the actual part number listed in the parts catalog did not change. - Make sure to use the electronic parts catalog (FAST) or equivalent to confirm the correct Intelligent Key for a given vehicle.
ITB12-011i
Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION This bulletin applies to vehicles that are equipped with factory Navigation system. This bulletin has been amended. Changes have been made throughout. You must read the entire bulletin to understand all the changed information. Please discard all previous versions of this bulletin.
ITB17-054
Service Bulletin/Repair Instructions
2016-2018 Q50 AND 2017-2018 Q60; CHARGE AIR COOLER COOLING SYSTEM SERVICE INFORMATION This bulletin applies to vehicles equipped with VR30DDTT V6 engine. SERVICE INFORMATION Whenever either or both charge air coolers (intercooler) on an applied vehicle?s VR30DDTT V6 engine is removed and reinstalled/replaced for any reason, make sure to properly bleed the charge air cooler (intercooler) cooling system. Use the SERVICE PROCEDURE in this bulletin for the proper intercooler cooling system bleeding. - The procedure in this bulletin is different than what is currently in the Electronic Service Manuals (ESMs). - The ESMs will be updated at a later date. CAUTION: If the intercooler cooling system bleeding procedure in this bulletin is not used: - Damage may occur to the intercooler electric water pump(s), AND/OR - One or more of the following DTCs may set: - P14A2, P14A3, P14A4, P14A5, P14A6, P14A7, P14A8, P14A9 - P14AA, P14AC P14AD, P14AE, P14AF - P14B0, P14B1, P14B2, P14B3, P14B5
ITB12-011h
Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION This bulletin applies to vehicles equipped with factory Navigation system. This bulletin has been amended. Information for several 2018 models has been added. No other changes have been made. Please discard all previous versions of this bulletin.
ITB17-050
Service Bulletin/Repair Instructions
2016-2017 Q50 AND 2017 Q60; MIL IS ON WITH DTC STORED IF YOU CONFIRM The MIL is ON with one or more of the following DTCs stored: P0544 - (EXHAUST GAS TEMP SENSOR 1 B1) P0545 - (EXHAUST GAS TEMP SENSOR 1 B1) P0546 - (EXHAUST GAS TEMP SENSOR 1 B1) P0547 - (EXHAUST GAS TEMP SENSOR 1 B2) P0548 - (EXHAUST GAS TEMP SENSOR 1 B2) P0549 - (EXHAUST GAS TEMP SENSOR 1 B2) P2080 - (EXHAUST GAS TEMP SENSOR 1 B1) P2081 - (EXHAUST GAS TEMP SENSOR 1 B1) P2082 - (EXHAUST GAS TEMP SENSOR 1 B2) P2083 - (EXHAUST GAS TEMP SENSOR 1 B2) ACTION 1. Refer to step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the ECM.
ITB11-005c
Service Bulletin/Repair Instructions
WHEEL BALANCING SERVICE INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
ITB17-042a
Service Bulletin/Repair Instructions
INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. The APPLIED VEHICLES and CLAIMS INFORMATION sections have been revised. No other changes have been made. Please discard previous versions of this bulletin.
ITB17-002b
Service Bulletin/Repair Instructions
INFINITI; OIL LEAKING AROUND VALVE TIMING CONTROL SOLENOID VALVE This bulletin has been amended. The PARTS INFORMATION section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
ITB17-036a
Service Bulletin/Repair Instructions
2016-2017 Q50 AND 2017 Q60; ENGINE STOPS RUNNING, MIL ON WITH DTC STORED This bulletin has been superseded by ITB17-044. VOLUNTARY SAFETY RECALL CAMPAIGN 2016-2017 Q50 AND 2017 Q60 WITH 2.0L TURBO ENGINE; FUEL PUMP CONTROL MODULE Please discard previous versions of this bulletin.
ITB09-015h
Service Bulletin/Repair Instructions
12 VOLT BATTERY STORAGE AND MAINTENANCE FOR NEW VEHICLES IN RETAILER INVENTORY This bulletin has been amended throughout. Please discard all previous versions of this bulletin.
ITB17-039
Service Bulletin/Repair Instructions
INTERIOR LAMPS INOPERATIVE IF YOU CONFIRM The interior lamps are inoperative (including map lamps, 2nd row personal lamps, door panel step lamps, and trunk lamps). NOTE: If this issue should occur, the outside door handle lamps will also be inoperative. ACTION 1. Set the parking brake. 2. Pull out the extended storage switch/fuse to the ?inventory/storage? position. 3. Start the engine. 4. Confirm the interior lamps are now working correctly. 5. Push in the extended storage switch/fuse to the ?customer delivery? position. NOTE: If the above steps do not resolve the issue, refer to the Electronic Service Manual (ESM) for further diagnostic and repair information.
ITB17-002a
Service Bulletin/Repair Instructions
INFINITI; OIL LEAKING AROUND VALVE TIMING CONTROL SOLENOID VALVE This bulletin does not apply to hybrid vehicles. This bulletin has been amended. The Title has been changed. The PARTS INFORMATION and CLAIMS INFORMATION sections have been amended. Discard previous versions of this bulletin.
ITB17-026
Service Bulletin/Repair Instructions
INFINITI; FUEL TANK IS SLOW OR DIFFICULT TO FILL IF YOU CONFIRM The fuel tank is slow or difficult to fill (filling nozzle shuts off before tank is full). IMPORTANT: Make sure this incident has been duplicated at a gas station by dealer service staff. ACTION Perform the Service Procedure in this bulletin, starting on the next page.
ITB17-018
Service Bulletin/Repair Instructions
BALL JOINT AXIAL END PLAY PROCEDURE SERVICE INFORMATION When working on the front suspension, use the updated service information in this bulletin along with the Electronic Service Manual (ESM). The updated information in this bulletin is a correction and a supplement to the ESM.
ITB17-017
Service Bulletin/Repair Instructions
MIL ON WITH DTC P0101, P010B, AND/OR P0106 This bulletin applies only to vehicles equipped with a V6 twin turbo engine. IF YOU CONFIRM The MIL is ON with one or more of the following DTCs stored: - P0101 (MAF SEN/CIRCUIT-B1) - P010B (MAF SEN/CIRCUIT-B2) - P0106 (ABSL PRES SEN/CIRC) and There are no drivability issues. ACTION 1. Refer to step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the ECM.
ITB16-044a
Service Bulletin/Repair Instructions
2016-2017 Q50, 2017 Q60, AND 2017 QX30 WITH 2.0L TURBO ENGINE; CARTRIDGE-STYLE OIL FILTER This bulletin applies only to vehicles equipped with 2.0L Turbo Engine. This bulletin has been amended. Information about how to remove a stuck oil filter from the filter housing has been added. No other changes have been made. Please discard previous versions of this bulletin.
ITB17-002
Service Bulletin/Repair Instructions
INFINITI; OIL LEAKING AROUND TIMING CONTROL SOLENOID VALVE This bulletin does not apply to hybrid vehicles. IF YOU CONFIRM Engine oil is leaking from a valve timing control solenoid valve. And The valve timing control solenoid valve operates correctly and is not externally damaged, ACTION Replace the valve timing control solenoid valve O-ring with a new one using the Service Procedure starting on page 2.
ITB13-052a
Service Bulletin/Repair Instructions
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended to update the Applied Vehicles and make changes to the body of the bulletin. Please discard previous versions.
ITB16-047
Service Bulletin/Repair Instructions
INFINITI; DIAGNOSIS INFORMATION FOR ABS DTC C1130 SERVICE INFORMATION When diagnosing for DTC C1130 (ENGINE SIGNAL): ECM related DTCs (P-codes) must be diagnosed, repaired, and DTCs erased first. - DTC C1130 is an ABS DTC that indicates an output signal of the ECM is not recognized. - Absent or incorrect ECM signals, that are indicated by corresponding P-codes, may trigger C1130 in the ABS control unit. - Some vehicle features that can be affected by absent or incorrect ECM signals are: - Forward Emergency Braking (FEB) - Intelligent Cruise Control (ICC) - VDC/ABS/TCS
ITB16-046
Service Bulletin/Repair Instructions
ESM CORRECTIONS FOR FRONT WHEEL ALIGNMENT SPECIFICATIONS SERVICE INFORMATION For the Applied Vehicles listed above, some front wheel alignment specifications listed in the Electronic Service Manual (ESM), section FSU-Front Suspension, were listed incorrectly and have been corrected. - Updated ESMs will be distributed to the field as quickly as possible. - Until the updated ESMs are made available, please use the corrected specifications listed in this bulletin. - Specification areas that have corrections are outlined with a Red box on the following pages.
ITB16-042a
Service Bulletin/Repair Instructions
2014-2017 Q60 AND Q50; POWER WINDOWS DO NOT OPERATE CORRECTLY SERVICE INFORMATION If power is interrupted to the power window system, it may cause one or more of the following symptoms to occur on one or more power windows: - AUTO-UP does not work, but window will move up and down with manual operation of the switch. - When door is opened (only applies to Q60), window will lower a small amount (normal operation) but will not raise when door is closed. - Window will move down when operating the window switch, but will not move up. NOTE: - If any of the above symptoms should occur, it may indicate that Window Initialization is needed (see page 2). Initialization should be done before attempting any repairs. - If needed, refer to the applicable Electronic Service Manual (ESM) to perform electrical diagnosis. - After electrical repairs to the vehicle (including repairs to the power windows), make sure to perform the Window Initialization and Anti-pinch Function Check procedures on page 2.
ITB13-026f
Service Bulletin/Repair Instructions
DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. Modifications have been made to include 2017 Q50, Q50 Hybrid, Q60, QX30, QX60 and QX60 Hybrid vehicles. No other changes have been made. Please discard all previous versions of this bulletin.
ITB16-044
Service Bulletin/Repair Instructions
2016-2017 Q50, 2017 Q60, AND 2017 QX30 WITH 2.0L TURBO ENGINE; CARTRIDGE-STYLE OIL FILTER SERVICE INFORMATION - The Applied Vehicles are equipped with a cartridge-style oil filter. - The filter may be difficult to remove. If this should occur, pull the filter straight off with no bending (if the filter rotates with the housing). - The filter housing may be damaged or broken if not handled with care. - If the filter housing is damaged or broken, it must be replaced. NOTE: - If the tip of the filter housing breaks off inside the front cover of the engine, use needle-nose pliers to remove the piece(s) to prevent debris from entering the oil passages when the engine is started. - If a replacement filter housing is needed, make sure to lubricate the o-rings and neck of the filter housing prior to installation.
ITB12-011g
Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION This bulletin has been amended. Modifications have been made to include 2017 Q50, Q60, Q70, QX60, and QX80 vehicles. No other changes have been made. Please discard all previous versions of this bulletin.
ITB15020
Service Bulletin/Repair Instructions
SERVICE INFORMATION The appearance of painted alloy wheels can be damaged if acidic cleaners are used. DO NOT use Chrome Wheel Cleaner on Painted Wheels. Many chrome wheel cleaners have acidic ingredients. Make sure to follow all instruction in the Appearance and Care Section of the Owner?s Manual. Damage to wheel appearance due to the use of inappropriate chemicals or cleaning products is not covered under warranty. See this bulletin for further detail.
ITB14020
Service Bulletin/Repair Instructions
SERVICE INFORMATION Warranty claims coding for repairing wiring harnesses for all Infiniti vehicles has changed. This bulletin gives an outline of the retailer technician?s responsibilities in assisting the retailer claims administrator to properly code a harness repair. Failure to provide correct information may result in claims suspension or rejection. See this bulletin for further detail.