Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
ITB09-063C
Service Bulletin/Repair Instructions
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).
ITB12-011R
Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION See ITB19-029 for models built after those listed above for a different Service Procedure. SERVICE INFORMATION The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active Infiniti Connection® or Infiniti InTouch Services™, the TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the Applied Vehicles. Ø A table has been provided on the next page that lists the model and year specific steps required to successfully configure a TCU after it has been replaced. Ø A check OFF sheet has been provided on page 21 to print and check off steps as they are performed. Please staple the completed Check OFF Sheet to the repair order.
ITB10-029C
Service Bulletin/Repair Instructions
CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-006D
Service Bulletin/Repair Instructions
CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-052E
Service Bulletin/Repair Instructions
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-007I
Service Bulletin/Repair Instructions
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB17-009H
Service Bulletin/Repair Instructions
WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB09-039K
Service Bulletin/Repair Instructions
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-010E
Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. Please discard previous versions of ITB23-010.
ITB23-010D
Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. HINT: Initially, the Infotainment Software Update Utility will be available only on the CONSULT PC version of ASIST. The Utility will be added to ASIST WEB at a later date. Please discard previous versions of ITB23-010.
ITB12-011Q
Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-010C
Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-010B
Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB03-051Q
Service Bulletin/Repair Instructions
HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-010A
Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB10-074B
Service Bulletin/Repair Instructions
ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-010
Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES SERVICE INFORMATION When diagnosing an infotainment issue or after replacement of the AV Control Unit, it is necessary to verify the current software version of the AV Control Unit to determine if a software version update is required. Use the vehicle tables in this bulletin to determine the current software version, if the AV Control Unit requires a software version update, and which procedure to use to update the AV Control Unit. The software updates in this bulletin are to address stability improvements and âbugâ fixes. IMPORTANT: If the client is experiencing a software related concern, refer to ITB21-011 to verify if the client concern is a hardware or software related issue. If the concern is a software related issue, review the information in this bulletin to update the AV Control Unit as needed.
ITB09-039J
Service Bulletin/Repair Instructions
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-007H
Service Bulletin/Repair Instructions
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB10-067C
Service Bulletin/Repair Instructions
WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB22-041
Service Bulletin/Repair Instructions
DRIVE SHAFT BOOT SERVICE INFORMATION SERVICE INFORMATION If a Drive Shaft (Axle Shaft) Boot on an APPLIED VEHICLE is found to be leaking grease, AND There is no abnormal noise or obvious CV Joint risk due to water intrusion and/or complete grease loss, check for REPAIR KIT-DUST BOOT (cv Joint Boot Kit) availability. ï· If there is a REPAIR KIT-DUST BOOT (CV Joint Boot Kit) available for the vehicle being repaired, do NOT replace the axle. Install a new boot kit following the procedure in the ESM. o Refer to the ESM: TRANSMISSION & DRIVELINE > FRONT AXLE > REMOVAL AND INSTALLATION > FRONT DRIVE SHAFT BOOT o If the complete axle (drive shaft) is replaced when only a new boot is required, the over-repair may be charged back to the retailer. ï· If there is NOT a REPAIR KIT-DUST BOOT (CV Joint Boot Kit) available for the vehicle being repaired, refer to the ESM for further diagnostic information. IMPORTANT: When servicing vehicles with staked axle nuts, refer to ITB21-002 to prevent Drive Shaft thread damage.
ITB22-040
Service Bulletin/Repair Instructions
3G TELEMATICS HARDWARE DEACTIVATION SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the overhead map lamp, also come equipped with a wireless communication device called a Telematics Communication Unit (TCU). AT&T discontinued its U.S. 3G network coverage on February 22, 2022. As a result, automakers that utilize AT&Tâs 3G network connection, including Nissan Group, have had connectivity services affected. INFINITI Connection with InTouch⢠Services are no longer available on the APPLIED VEHICLES listed above.
ITB22-015
Service Bulletin/Repair Instructions
SERVICE INFORMATION FOR FUEL GAUGE INACCURATE WITH DTCS STORED IN ECM SERVICE INFORMATION If a fuel level sensor has been diagnosed as sending an incorrect level signal, and one or more of the following DTCs are stored in the ECM, do not replace the entire âFuel Level Sensor Unit, Fuel Filter and Fuel Pump Assemblyâ (fuel pump assembly). The fuel level sensor can be replaced separately. ï· P0460 (FUEL LEV SEN SLOSH) ï· P0461 (FUEL LEVEL SENSOR) ï· P0462 (FUEL LEVL SEN/CIRC) ï· P0463 (FUEL LEVL SEN/CIRC) NOTE: Warranty claims referring to fuel level issues that result in the replacement of the entire fuel pump assembly will be charged back.
ITB13-006C
Service Bulletin/Repair Instructions
CAN COMMUNICATION â NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-052D
Service Bulletin/Repair Instructions
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB22-006
Service Bulletin/Repair Instructions
BATTERY QUICK CHARGE NOTICE SERVICE INFORMATION When charging the vehicleâs 12 volt battery with the high amperage quick charge function, the ignition should never be ON, or turned ON, while charging. Attempting to start the vehicle, or turning the ignition ON, while using the high amperage quick charge could potentially damage the fuel pump control module. ï· Only turn the ignition ON when either the ESM or a technical service bulletin service procedure states to do so, and only while using a battery maintainer or smart charger set to reflash mode, or a similar setting. ï· Battery voltage should not exceed 16V during a reprograming operation.
ITB13-044J
Service Bulletin/Repair Instructions
EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB17-042E
Service Bulletin/Repair Instructions
DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB03-051P
Service Bulletin/Repair Instructions
HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB17-033C
Service Bulletin/Repair Instructions
CLEANING FRONT OR REAR COMBINATION LAMP ASSEMBLIES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB03-074P
Service Bulletin/Repair Instructions
HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
PC833 - PG7BS Ca
Service Bulletin/Repair Instructions
PG7BS Clock Spring Cable/Steering Column Bushing Campaign Quality Review ***** Retailer Announcement ***** INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previously completed campaign (PG7BS). If the VIN displays QA campaign ID PC833, retailers should perform the procedure attached to this communication even if the National Service History indicates the remedy action was previously performed for the vehicle. VINs identified with this QA campaign ID are being inspected to ensure the recall remedy was performed and documented in accordance with INFINITIâs quality standards. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED PROCEDURE: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History â Open Campaigns I.D. PC833. 2. Retailers should complete this action on both retailed vehicles and previously owned vehicles within retailer inventory. ⢠Retailers should follow all stop sale and do not drive, loan, sell, or trade instructions for campaigns. 3. Retailers will need to file the appropriate claim using applicable Op Code information in the repair procedure attached to this announcement to close the campaign. NOTE: Parts replaced under this activity will be placed on parts return. Monitor the Warranty Parts Return Website located at NNAnet.com for notifications.
PC834 - PG7B5 Ca
Service Bulletin/Repair Instructions
PG7B5 Driver Side Curtain Air Bag Campaign Quality Review ***** Retailer Announcement ***** INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previously completed campaign (PG7B5). If the VIN displays QA campaign ID PC834, retailers should perform the procedure attached to this communication even if the National Service History indicates the remedy action was previously performed for the vehicle. The VIN identified with this QA campaign ID is being inspected to ensure the recall remedy was performed and documented in accordance with INFINITIâs quality standards. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED PROCEDURE: 1. Verify if vehicle is affected by this quality action using Service Comm or DBS National Service History â Open Campaigns I.D. PC834. 2. Retailers should complete this action on both a retailed vehicle or a previously owned vehicle within retailer inventory. ⢠Retailers should follow all stop sale and do not drive, loan, sell, or trade instructions for campaigns. 3. Retailers will need to file the appropriate claim using applicable Op Code information in the repair procedure attached to this announcement to close the campaign. NOTE: Parts replaced under this activity will be placed on parts return. Monitor the Warranty Parts Return Website located at NNAnet.com for notifications.
ITB21-007
Service Bulletin/Repair Instructions
MIL ON WITH DTC P062F AND/OR P0603 STORED IF YOU CONFIRM The MIL is ON and DTC P062F (EEPROM) and/or P0603 (ECM BACK UP/CIRCUIT) is stored, And The customer stated the vehicle was recently started after sitting for an extended period of time (i.e., the battery voltage was low while attempting to start the engine). ACTION 1. Test the vehicleâs 12 volt battery using the Midtronics DSS-5000. Recharge or replace the battery if necessary. 2. Erase all DTCs.
ITB16-006A
Service Bulletin/Repair Instructions
INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB18-005B
Service Bulletin/Repair Instructions
ADAS SYSTEM DTC C1A03, C1A04, AND/OR C1B01 SERVICE INFORMATION This bulletin has been amended. Please see AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB18-012A
Service Bulletin/Repair Instructions
2017-2018 QX30; DEACTIVATION AND ACTIVATION OF INTELLIGENT KEYS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
ITB17-037C
Service Bulletin/Repair Instructions
INFINITI; DISPLAY CONTROL UNIT INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-052C
Service Bulletin/Repair Instructions
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended to update the Applied Vehicles. No other changes were made. Please discard previous versions of this bulletin.
ITB17-005A
Service Bulletin/Repair Instructions
BLUETOOTH, USB, AND AUX FUNCTION DIAGNOSTIC TOOL This bulletin has been amended. See AMENDMENT HISTORY on page 3. Please discard previous versions of this bulletin.
ITB13-026L
Service Bulletin/Repair Instructions
2014-2017 INFINITI; DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB18-010C
Service Bulletin/Repair Instructions
SERVICE INFORMATION FOR DTCS B2EF0 AND B130C This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB12-011P
Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB17-042D
Service Bulletin/Repair Instructions
INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB18-040d
Service Bulletin/Repair Instructions
SOFTWARE UPDATES FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
ITB19-005a
Service Bulletin/Repair Instructions
CLOCK, AUDIO, HVAC OR NAVIGATION SETTINGS INTERMITTENTLY CHANGE ON THEIR OWN This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB17-042c
Service Bulletin/Repair Instructions
INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
ITB18-010b
Service Bulletin/Repair Instructions
SERVICE INFORMATION FOR DTCS B2EF0 AND B130C This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-026k
Service Bulletin/Repair Instructions
2014-2017 INFINITI; DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
EXPIRATION NOTIC
Service Bulletin/Repair Instructions
Owner Manual Addendum â Expiration Notice Voluntary Service Campaign UPDATE November 22, 2019 Please discard earlier versions of this bulletin. The announcement from June 28, 2018 has been revised to include the following: ï· - This activity will expire on November 22, 2019.
ITB12-011o
Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB18-040c
Service Bulletin/Repair Instructions
SOFTWARE UPDATES FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
ITB13-026J
Service Bulletin/Repair Instructions
2014-2017 INFINITI; DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB12-011n
Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB19-008
Service Bulletin/Repair Instructions
EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
ITB18-040b
Service Bulletin/Repair Instructions
SOFTWARE UPDATES FOR INFOTAINMENT ISSUES This bulletin has been amended. Please see Amendment History on the last page. Please discard previous versions of this bulletin.
ITB19-005
Service Bulletin/Repair Instructions
CLOCK, AUDIO, HVAC OR NAVIGATION SETTINGS INTERMITTENTLY CHANGE ON THEIR OWN This bulletin applies only to vehicles equipped with INFINITI InTouch (Intelligent Key). SERVICE INFORMATION An Intelligent Key, for the applied vehicles with INFINITI InTouch?, has the abillity to trigger specific customized settings for the radio, clock, heating and air conditioning (HVAC) and navigation that are unique to that key, and each Intelligent Key for a specific vehicle may have different settings stored. EXAMPLE: The vehicle may be driven by more than one person, and each driver has a personal Intelligent Key. Each driver may adjust their preferred vehicle settings differently. If two or more Intelligent Keys with different stored settings are unintentionally interchanged, one or more of the following perceived issues might be reported by the customer(s). - Radio ? Presets are lost or change - Clock ? Settings are not showing the correct time due to day-light savings or the selected region (time zone) - HVAC ? Controls are set differently - Navigation ? Settings suddenly altered If any of these perceived issues are present: - Confirm if there are multiple Intelligent Keys being used by the customer(s) interchangeably, and if so, verify that each key?s settings are different. NOTE: Customer may not recognize that different Intelligent Keys are linked differently.
ITB13-044g
Service Bulletin/Repair Instructions
ALL MODEL YEAR 2012 AND NEWER INFINITI VEHICLES; EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
ITB17-042b
Service Bulletin/Repair Instructions
INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
ITB12-011m
Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION This bulletin applies only to vehicles equipped with factory Navigation system. This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB17-029b
Service Bulletin/Repair Instructions
2017 QX30; PUSH-BUTTON IGNITION SWITCH MID-YEAR CHANGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-026i
Service Bulletin/Repair Instructions
2014-2017 INFINITI VEHICLES; DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
ITB18-040a
Service Bulletin/Repair Instructions
INFINITI; SOFTWARE UPDATES FOR INFOTAINMENT ISSUES This bulletin has been amended. Please see Amendment History on the last page. Please discard previous versions of this bulletin.
ITB18-040
Service Bulletin/Repair Instructions
INFINITI; SOFTWARE UPDATES FOR INFOTAINMENT ISSUES IF YOU CONFIRM Any one or a combination of the following on an applied vehicle: - Reverse camera is blank (vehicles manufactured before May 1, 2018) - Reverse camera remains ON when in Drive (vehicles manufactured before May 1, 2018) - Average fuel economy displays 99.9 MPG - Display screen flickers at higher ambient interior temperatures - SXM Info Apps (Weather, Stocks, Fuel Prices) inoperative ACTION 1. Refer to page 4, step 8 in the SERVICE PROCEDURE to confirm an update applies to the Display Control Unit (DCU) of the vehicle being worked on. - Confirmation is determined by comparing the DCU part number with those listed in Table on page 5. 2. If this bulletin applies, update the DCU software. - See REQUIRED SPECIAL TOOL on page 2. NOTE: The updated software resolves the items above along with improving software stability.
ITB18-037
Service Bulletin/Repair Instructions
PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
ITB18-034
Service Bulletin/Repair Instructions
TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
Infiniti USA Ret
Service Bulletin/Repair Instructions
Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
Infiniti USA Tak
Service Bulletin/Repair Instructions
Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
IPSB18-218 Retai
Service Bulletin/Repair Instructions
DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
ITB12-011l
Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION This bulletin applies only to vehicles equipped with factory Navigation system. This bulletin has been amended to add a Required Actions by Model and Year table on page 2, a Check OFF Sheet on page 21 and to reorganize the information throughout. It is necessary for you to read this revised procedure to properly perform this Service Information. Please discard previous versions of this bulletin.
ITB18-025a
Service Bulletin/Repair Instructions
VOLUNTARY RECALL CAMPAIGN 2017 ? 2018 QX30; CERTIFICATION LABEL AND SUPPLEMENTAL LABEL This bulletin has been superseded by: ITB18-029 / Campaign # PG8B2 VOLUNTARY SERVICE CAMPAIGN 2017 ? 2018 QX30; CERTIFICATION LABEL AND SUPPLEMENTAL LABEL Please discard previous versions of this bulletin.
ITB18-029
Service Bulletin/Repair Instructions
VOLUNTARY SERVICE CAMPAIGN 2017 ? 2018 QX30; CERTIFICATION LABEL AND SUPPLEMENTAL LABEL INTRODUCTION Infiniti is conducting this voluntary service campaign on certain specific 2017 ? 2018 model year QX30 vehicles to install an additional certification label and two supplemental labels. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification number PG8B2 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY Dealers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a dealer?s inventory.
Revision 1-IEVAP
Service Bulletin/Repair Instructions
OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin The announcement from March 21, 2017 has been revised to include: o Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps o Client expense may be applicable if the vehicle is out of warranty
Revision 1-NEVAP
Service Bulletin/Repair Instructions
OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin. The announcement from March 21, 2017 has been revised to include: - Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps - Customer expense may be applicable if the vehicle is out of warranty
ITB13-044f
Service Bulletin/Repair Instructions
ALL MODEL YEAR 2012 AND NEWER INFINITI VEHICLES; EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years, and the Service Procedure has been updated. Please discard previous versions of this bulletin.
ITB18-025
Service Bulletin/Repair Instructions
VOLUNTARY RECALL CAMPAIGN 2017 ? 2018 QX30; CERTIFICATION LABEL AND SUPPLEMENTAL LABEL INTRODUCTION Infiniti is conducting this voluntary recall campaign on certain specific 2017 ? 2018 model year QX30 vehicles to install an additional certification label and two supplemental labels. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification number PG8B2 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY It is the dealer?s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer?s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Infiniti strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.
PG8B3R
Service Bulletin/Repair Instructions
Owner Manual Addendum Voluntary Service Campaign UPDATE June 28, 2018 Please discard earlier versions of this bulletin. The original announcement from June 20, 2018 has been revised to include the following: - Retailers can use the claims information listed below for affected vehicles in new vehicle inventory.
REVISION 1 - PG8
Service Bulletin/Repair Instructions
Owner Manual Addendum Voluntary Service Campaign UPDATE June 28, 2018 Please discard earlier versions of this bulletin. The original announcement from June 20, 2018 has been revised to include the following: - Retailers can use the claims information listed below for affected vehicles in new vehicle inventory.
PG8B3
Service Bulletin/Repair Instructions
Owner Manual Addendum Voluntary Service Campaign ***** Campaign Summary ***** INFINITI is providing owners of approximately 22,660 MY2017-2018 INFINITI QX30 vehicles with an Owner?s Manual addendum booklet. INFINITI discovered an error in the Owner?s Manual description for the operation of the child safety lock. The addendum booklet provides corrected instructions for the proper operator operation of the manual engagement of the child safety lock. Clients will be asked to place the addendum booklet inside the Owner?s Manual. ***** What Retailers Should Do ***** 1. Verify if new vehicles in their inventory are affected by this Voluntary Service Campaign using Service Comm or DBS National Service History ? Open Campaign I.D. PG8B3. - New vehicles in retailer inventory can also be identified using DBS (Sales -> Vehicle Inventory, and filter by Open Campaign). - Refer to IPSB 15-286 for additional information - SERV COMM will only be active for vehicles in new vehicle retailer inventory 2. If a retailer receives an addendum booklet for a vehicle they have retailed, currently have in their pre-owned inventory, or placed into INFINITI Courtesy Vehicle (ICV) Service, the retailer should either forward the owner?s manual addendum to the current owner or add the addendum to the owner?s manual of any vehicles they currently control. 3. Clients receiving this addendum booklet have been advised to insert this booklet into their owner?s manual.
ITB16-046a
Service Bulletin/Repair Instructions
REVISED WHEEL ALIGNMENT SPECIFICATIONS This bulletin has been amended. The APPLIED VEHICLES were updated with new models and model years. No other changes have been made. Discard previous versions of this bulletin.
ITB18-008a
Service Bulletin/Repair Instructions
2017-2018 QX30; ALIGNMENT SPECIFICATIONS This bulletin has been superseded to ITB16-046. Discard previous versions of this bulletin.
ITB01-024e
Service Bulletin/Repair Instructions
NEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock. This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
ITB13-052b
Service Bulletin/Repair Instructions
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended to update the Applied Vehicles. No other changes were made. Please discard previous versions of this bulletin.
ITB18-005a
Service Bulletin/Repair Instructions
ADAS SYSTEM DTC C1A03, C1A04, AND/OR C1B01 SERVICE INFORMATION This bulletin has been amended. The Applied Vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
ITB18-010a
Service Bulletin/Repair Instructions
INFINITI; SERVICE INFORMATION FOR DTCS B2EF0 AND B130C This bulletin applies only to vehicles equipped with Telematics. This bulletin has been amended to correct a DTC listed in the SERVICE INFORMATION. No other changes have been made. Discard all previous versions of this bulletin.
ITB11-005d
Service Bulletin/Repair Instructions
WHEEL BALANCING SERVICE INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
ITB00-024h
Service Bulletin/Repair Instructions
BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended. The publication date has been revised to include the latest models and years. No other changes have been made. Please discard previous versions of this bulletin.
ITB03-051L
Service Bulletin/Repair Instructions
HEADLAMP FOGGING This bulletin has been amended. The APPLIED VEHICLES section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
ITB18-012
Service Bulletin/Repair Instructions
2017-2018 QX30; DEACTIVATION AND ACTIVATION OF INTELLIGENT KEYS SERVICE INFORMATION Intelligent Keys, for the Applied Vehicles, have a feature that allows them to be deactivated to save battery power when Intelligent Key is not being used for extended periods of time. While the Intelligent Keys are deactivated, the following vehicle features will also be inactive: - Door Lock/Unlock cannot be operated by touching the request switch on the outside door handle. - Vehicle will display ?key not detected? message. - Engine will not start unless the Intelligent Key is inserted in the ignition lock. IMPORTANT: - Do not replace the Intelligent Key to resolve these concerns. - Please inform the customer of this feature. DEACTIVATING AND RE-ACTIVATION: NOTE: For the purposes of deactivation/activation, the vehicle does not have to be nearby. To Deactivate - Press the lock button on the Intelligent Key twice in rapid succession. The battery check lamp on the Intelligent Key will light up twice briefly and Intelligent Key is deactivated. To Activate - Press any button on the Intelligent Key or insert the Intelligent Key into the ignition lock. The Intelligent Key is now activated and all of its associated features are available again. NOTE: See page 2 for examples of how to remove the Start/Stop push button from those vehicle that are equipped with them.
IPSB17-130
Service Bulletin/Repair Instructions
DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)
ITB12-011k
Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION This bulletin has been amended. Changes have been made throughout. It is necessary to read the revised procedure(s) in entirety to properly perform the action(s). Please discard previous versions of this bulletin.
ITB18-010
Service Bulletin/Repair Instructions
INFINITI; SERVICE INFORMATION FOR DTCS B2EF0 AND B130C This bulletin applies only to vehicles equipped with Telematics. SERVICE INFORMATION Diagnostic information in the Electronic Service Manuals (ESM) for the following DTCs may be missing or incorrect: -B2EF0 ? INTERNAL BATTERY (CIRC VOLT BELOW THRESHOLD) -B130C ? TCU (Telematics Control Unit) PAIRING ERROR If one of these DTCs is stored, follow the steps listed below along with the Electronic Service Manual (ESM) to compete the required repairs. DTC B2FE0 ? INTERNAL BATTERY (CIRC VOLT BELOW THRESHOLD): 1. Start the engine and let it idle for 30 minutes (to allow charging of the TCU internal battery). 2. Verify the DTC can be erased. 3. If the DTC will not erase, replace the TCU. DTC B130C: 1. Collect all keys, and then re-register them to the vehicle. 2. Verify the DTC can be erased. 3. If the DTC will not erase, replace the TCU. NOTE: The related Electronic Service Manuals (ESM) will be updated at a later date. CLAIMS INFORMATION Refer to the current Infiniti Warranty Flat Rate Manual and submit a claim for the repairs performed.
ITB13-026h
Service Bulletin/Repair Instructions
DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. The Applied Vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
ITB18-008
Service Bulletin/Repair Instructions
2017-2018 QX30; ALIGNMENT SPECIFICATIONS SERVICE INFORMATION Hunter brand alignment machines may have incorrect alignment specifications for 2017-2018 QX30. -Revised data is currently available for installation from Hunter. -Until the updated data is installed in your Hunter machine, please use the correct specifications on pages 2 ? 5 of this bulletin. For 2018 QX30: -The alignment specification in the Electronic Service Manual (ESM) are incorrect. -The ESM will be updated at a later date. -Until the update is complete, please use the correct specifications on pages 2 ? 5 of this bulletin. For 2017 QX30: -The alignment specifications in the ESM are correct. -Alignment specifications are found in the ESM under: -SUSPENSION > FRONT SUSPENSION or -SUSPENSION > REAR SUSPENSION -Correct specifications are also on pages 2 ? 5 of this bulletin.
ITB18-005
Service Bulletin/Repair Instructions
ADAS SYSTEM DTC C1A03, C1A04, AND/OR C1B01 SERVICE INFORMATION SERVICE INFORMATION If the following ICC/ADAS codes are stored, make sure to follow the diagnostic procedures in the Electronic Service Manual (ESM) before replacing any parts. C1A03 ? VEHICLE SPEED SENSOR -The diagnostic procedure in the ESM includes check and, if needed, repair for ABS DTCs before replacing ADAS components. -If repairs are performed for the ABS system; when compete, perform DTC Confirmation Procedure again before doing any additional repairs. C1A04 ? ABS/TCS/VDC SYSTEM -The diagnostic procedure in the ESM includes check and, if needed, repair for ABS DTCs before replacing ADAS components. -If repairs are performed for the ABS system; when compete, perform DTC Confirmation Procedure again before doing any additional repairs. C1B01 CAM AIMING INCMP -The diagnostic procedure in the ESM includes check and, if needed, repair for LANE CAMERA DTCs before replacing ADAS components. -LANE CAMERA DTC may require adjustment of the lane camera. -If repairs/adjustments are performed for the Lane Camera; when compete, perform DTC Confirmation Procedure again before doing any additional repairs.
PG8B0 2017 QX30
Service Bulletin/Repair Instructions
Owner Manual Addendum Voluntary Service Campaign ***** Campaign Summary ***** INFINITI is providing owners of approximately 12,000 MY2017 INFINITI QX30 vehicles with an addendum card to the Owner?s Manual. The addendum corrects the description of the Passenger Airbag status lamp operation. Clients will be asked to place the addendum card inside the Owner?s Manual. ***** What Retailers Should Do ***** 1. If a retailer receives an addendum card for a vehicle they have retailed, currently have in their preowned inventory, or placed into INFINITI Courtesy Vehicle (ICV) Service, the retailer should either forward the owner?s manual addendum to the current owner or add the addendum to the owner?s manual of any vehicles they currently control. 2. Clients receiving this addendum card have been advised to insert this card into their owner?s manual. SERVICE COMM will not be active for this campaign.
ITB18-003
Service Bulletin/Repair Instructions
REDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.
ITB12-011j
Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION This bulletin has been amended. A correction was made to the Service Procedure on page 15. No other changes were made. Please discard previous versions of this bulletin.
ITB13-026g
Service Bulletin/Repair Instructions
DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. The Applied Vehicles section and Part 1 of the Service Procedure have been revised. No other changes have been made. Please discard previous versions of this bulletin.
ITB09-039e
Service Bulletin/Repair Instructions
WINDSHIELD CRACKING This bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
ITB17-009a
Service Bulletin/Repair Instructions
WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
ITB00-024g
Service Bulletin/Repair Instructions
BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Worksheet was added on page 10. Please discard previous versions of this bulletin.
ITB12-011i
Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION This bulletin applies to vehicles that are equipped with factory Navigation system. This bulletin has been amended. Changes have been made throughout. You must read the entire bulletin to understand all the changed information. Please discard all previous versions of this bulletin.
ITB17-037b
Service Bulletin/Repair Instructions
INFINITI; DISPLAY CONTROL UNIT INFORMATION This bulletin has been amended. The TITLE and APPLIED VEHICLES section have been updated. No other changes have been made. Discard all previous versions of this bulletin.
ITB17-053
Service Bulletin/Repair Instructions
2017 ? 2018 QX30; DISCHARGED BATTERY IF YOU CONFIRM Vehicle will not start, AND Midtronics DSS 5000 battery test results show that the main battery is 12.0V or less. ACTION 1. Disconnect the main battery negative cable. 2. Determine if the ignition was left ON. 3. Disconnect the main battery positive cable. 4. Perform a Manual charge with the GR8. 5. Perform a Diagnostic charge with the GR8.
ITB12-011h
Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION This bulletin applies to vehicles equipped with factory Navigation system. This bulletin has been amended. Information for several 2018 models has been added. No other changes have been made. Please discard all previous versions of this bulletin.
ITB17-037a
Service Bulletin/Repair Instructions
2017 QX60, QX60 HYBRID AND QX30; DISPLAY CONTROL UNIT INFORMATION This bulletin has been amended. Figure 2 was changed to identify the AV control unit and the Navi control unit. Please discard previous versions of this bulletin.
ITB11-005c
Service Bulletin/Repair Instructions
WHEEL BALANCING SERVICE INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
ITB17-042a
Service Bulletin/Repair Instructions
INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. The APPLIED VEHICLES and CLAIMS INFORMATION sections have been revised. No other changes have been made. Please discard previous versions of this bulletin.
ITB17-045
Service Bulletin/Repair Instructions
2017 QX30; STEERING WHEEL OFF CENTER DUE TO INCORRECT TIRE SPECIFICATION IF YOU CONFIRM A "Steering Wheel Off Center" issue, AND The tires on the vehicle have WCAY as part of the DOT code. NOTE: -Tires with WCAY as part of the DOT code are the incorrect specification for the QX30. - If WCAY is NOT part of the DOT code, this bulletin does not apply. ACTION Replace the tires with correct specification tires. - Refer to the Parts Information on the next page. NOTE: Before installing new tires, they should be checked to confirm that WCAY is NOT part of the DOT code.
ITB17-006a
Service Bulletin/Repair Instructions
2017 QX30; AIR BAG DIAGNOSIS SENSOR UNIT REPLACEMENT This bulletin has been amended. Changes have been made on pages 1 and 2. No other changes have been made. Please discard previous versions of this bulletin.
ITB17-042
Service Bulletin/Repair Instructions
INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING IF YOU CONFIRM The MIL is ON in an APPLIED VEHICLE with DTC P0456 (EVAP VERY SML LEAK) AND - DTC P0456 is not caused by a loose fuel fill cap (refer to ITB13-044). - An EVAP leak has been detected where the vent control valve mounts to the canister. - The vent control valve O-ring seal is determined to be the cause. ACTION 1. DO NOT REPLACE the vent control valve. 2. Replace the vent control valve O-ring seal (O-ring). - Refer to SERVICE PROCEDURE on page 2.
ITB09-015h
Service Bulletin/Repair Instructions
12 VOLT BATTERY STORAGE AND MAINTENANCE FOR NEW VEHICLES IN RETAILER INVENTORY This bulletin has been amended throughout. Please discard all previous versions of this bulletin.
ITB17-029a
Service Bulletin/Repair Instructions
2017 QX30; PUSH-BUTTON IGNITION SWITCH MID-YEAR CHANGE This bulletin has been amended. The SERVICE INFORMATION section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
ITB17-029
Service Bulletin/Repair Instructions
2017 QX30; PUSH-BUTTON IGNITION SWITCH MID-YEAR CHANGE SERVICE INFORMATION A mid-year change has been made to the ignition system in the Applied Vehicles. Vehicles produced November 3, 2016 and after (see VIN information on page 2) are equipped with a pushbutton ignition switch instead of a turning ignition swich. See page 2 to view images of both ignition switches.
REVISION 3 - PG7
Service Bulletin/Repair Instructions
Body Seal Retailer Inventory The announcement from March 23, 2017 has been revised to include: - A link to a video demonstrating cowl cover removal and reinstallation has been included to supplement the revised repair procedure - Windshield claims information is now available - The repair procedure included with this announcement is unchanged from the revised version published on published on March 23, 2017 Please discard earlier versions of this bulletin.
PG7B3 QX30 (GD1A
Service Bulletin/Repair Instructions
PG7B3 - 2017 Q30/QX30 (H15) BODY SEAL REPAIR INSTRUCTIONS - REVISION 2
REVISION 2 - PG7
Service Bulletin/Repair Instructions
Body Seal Retailer Inventory The announcement has been revised to inform retailers to resume repairs using the revised procedure included with this announcement. - Please refer to the revised announcement and adhere to the new warning information and procedures for removing the cowl cover and applying sealant - Please discard earlier versions of this bulletin.
REVISION 1 - PG7
Service Bulletin/Repair Instructions
Body Seal Retailer Inventory ***** Retailer Announcement ***** On March 3rd, 2017, Infiniti advised retailers of a retailer inventory quality action to apply body sealer on 1,936 specific 2017 QX30 vehicles identified in Service Comm. Infiniti asks that retailers stop repairing the affected vehicles immediately and wait for further information. Infiniti asks that retailers inspect the windshield of any affected vehicles that have already been repaired to date for cracks or chips associated with this repair. If damage is present, retailers should submit an order for a new windshield by Monday, March 20, 2017. Retailers are advised to claim windshield repair, if necessary, under normal warranty. Thank you for your prompt attention to this matter.
PG7B2 QX30 Halog
Service Bulletin/Repair Instructions
Halogen Headlamp Retailer Inventory ***** Retailer Announcement ***** Infiniti is conducting a retailer inventory quality action to update the Central Body Controller (CBC) software on 319 specific 2017 QX30 vehicles identified in Service Comm. On the affected vehicles, the CBC software is being updated to address a specification change. Affected vehicles are not subject to stop sale and are either currently in retailer inventory or assigned and in transit to the retailer. Infiniti requests retailers complete this software update prior to sale to ensure client satisfaction.
PG7B3 QX30 Body
Service Bulletin/Repair Instructions
Body Seal Retailer Inventory ***** Retailer Announcement ***** Infiniti is conducting a retailer inventory quality action to apply body sealer on 1,936 specific 2017 QX30 vehicles identified in Service Comm. Certain vehicles may have a gap between the airbox lid and the bulkhead as a result of incorrectly applied paint and body sealer and/or incorrect fastening of the airbox lid. Retailers will apply additional sealer and ensure the airbox lid is correctly fastened to prevent water intrusion into the passenger compartment. Affected vehicles are not subject to stop sale and are either currently in retailer inventory or assigned and in transit to the retailer. Infiniti requests retailers complete this inspection prior to sale to ensure client satisfaction.
ITB17-006
Service Bulletin/Repair Instructions
2017 QX30; AIR BAG DIAGNOSIS SENSOR UNIT REPLACEMENT SERVICE INFORMATION If the Air Bag Diagnosis Sensor Unit needs to be replaced in an Applied Vehicle for any reason, follow the procedures in this bulletin to ensure all required steps are performed before and after replacement. Parts of the Air Bag Diagnosis Sensor Unit Replacement Procedure PART 1: Save ECU Data PART 2: Replace Air Bag Diagnosis Sensor Unit PART 3: Programming PART 4: Write Configuration PART 5: Learn Key Number PART 6: Lock ECU PART 7: Erase DTCs NOTE: Zero Point Reset is not required after Air Bag Diagnosis Sensor Unit replacement. This is different than what is instructed in the Electronic Service Manual (ESM). The ESM will be updated at a later date.
ITB16-044a
Service Bulletin/Repair Instructions
2016-2017 Q50, 2017 Q60, AND 2017 QX30 WITH 2.0L TURBO ENGINE; CARTRIDGE-STYLE OIL FILTER This bulletin applies only to vehicles equipped with 2.0L Turbo Engine. This bulletin has been amended. Information about how to remove a stuck oil filter from the filter housing has been added. No other changes have been made. Please discard previous versions of this bulletin.
ITB16-036a
Service Bulletin/Repair Instructions
2017 QX30; ELECTRONIC CONTROL UNIT CONFIGURATION This bulletin is no longer applicable. Please discard previous versions of this bulletin.
ITB13-026f
Service Bulletin/Repair Instructions
DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. Modifications have been made to include 2017 Q50, Q50 Hybrid, Q60, QX30, QX60 and QX60 Hybrid vehicles. No other changes have been made. Please discard all previous versions of this bulletin.
ITB16-044
Service Bulletin/Repair Instructions
2016-2017 Q50, 2017 Q60, AND 2017 QX30 WITH 2.0L TURBO ENGINE; CARTRIDGE-STYLE OIL FILTER SERVICE INFORMATION - The Applied Vehicles are equipped with a cartridge-style oil filter. - The filter may be difficult to remove. If this should occur, pull the filter straight off with no bending (if the filter rotates with the housing). - The filter housing may be damaged or broken if not handled with care. - If the filter housing is damaged or broken, it must be replaced. NOTE: - If the tip of the filter housing breaks off inside the front cover of the engine, use needle-nose pliers to remove the piece(s) to prevent debris from entering the oil passages when the engine is started. - If a replacement filter housing is needed, make sure to lubricate the o-rings and neck of the filter housing prior to installation.
ITB12-011g
Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION This bulletin has been amended. Modifications have been made to include 2017 Q50, Q60, Q70, QX60, and QX80 vehicles. No other changes have been made. Please discard all previous versions of this bulletin.
ITB16-033a
Service Bulletin/Repair Instructions
2017 QX30; MAIN 12 VOLT BATTERY TESTING WITH MIDTRONICS GR8 OR EXP800 This bulletin has been amended to update the Service Information for main 12 volt battery testing. Please discard previous versions of this bulletin.
ITB16-036
Service Bulletin/Repair Instructions
IF AN AIR BAG DIAGNOSIS SENSOR UNIT, ENGINE CONTROL MODULE, OR TRANSMISSION CONTROL MODULE IS REPLACED AND THE CONFIGURATION OF THE OLD UNIT COULD NOT BE SAVED, USE THE SERVICE PROCEDURE
ITB16-020
Service Bulletin/Repair Instructions
2017 QX30; SERVICE INTERVAL COUNTDOWN RESET DURING VEHICLE DELIVERY SERVICE INFORMATION THE SERVICE INTERVAL COUNTDOWN RESET PROCESS DESCRIBED IN THIS BULLETIN MUST BE COMPLETED DURING VEHICLE DELIVERY (VEHICLE HANDOVER). - THIS PROCESS RESETS THE REMAINING TIME: INFORMATION SHOWN IN FIGURE 1, BELOW, ON THE VEHICLE INFORMATION DISPLAY. - PERFORM THE STEPS IN THIS BULLETIN TO RESET THE REMAINING TIME: TO 365 DAYS.
ITB16-033
Service Bulletin/Repair Instructions
2017 QX30; MAIN 12 VOLT BATTERY TESTING WITH MIDTRONICS GR8 OR EXP800 SERVICE INFORMATION WHEN TESTING THE MAIN 12V BATTERY OF AN APPLIED VEHICLE WITH THE MIDTRONICS GR8 OR EXP800, FOLLOW THE DIRECTIONS IN THIS BULLETIN ON PAGES 1 AND 2: - THE MIDTRONICS GR8 OR EXP800 TEST LEADS MUST BE CONNECTED DIRECTLY TO THE POSTS ON THE MAIN 12V BATTERY AS SHOWN IN FIGURE 1 (NOT THE REMOTE TERMINAL CHECK POINTS) TO AVOID INCORRECT CCA MEASUREMENTS. NOTE: THE REMOTE TERMINAL CHECK POINTS CAN BE USED FOR ALL OTHER BATTERY CHARGING OR VOLTAGE CHECKING PROCEDURES, BUT WILL GIVE INACCURATE CCA MEASUREMENTS DUE TO VOLTAGE DROPS BETWEEN THEM AND THE MAIN 12V BATTERY.
ITB15020
Service Bulletin/Repair Instructions
SERVICE INFORMATION The appearance of painted alloy wheels can be damaged if acidic cleaners are used. DO NOT use Chrome Wheel Cleaner on Painted Wheels. Many chrome wheel cleaners have acidic ingredients. Make sure to follow all instruction in the Appearance and Care Section of the Owner?s Manual. Damage to wheel appearance due to the use of inappropriate chemicals or cleaning products is not covered under warranty. See this bulletin for further detail.
ITB14020
Service Bulletin/Repair Instructions
SERVICE INFORMATION Warranty claims coding for repairing wiring harnesses for all Infiniti vehicles has changed. This bulletin gives an outline of the retailer technician?s responsibilities in assisting the retailer claims administrator to properly code a harness repair. Failure to provide correct information may result in claims suspension or rejection. See this bulletin for further detail.