ITB26-002A
Service Bulletin/Repair Instructions
FUEL FILLER TUBE LOWER SEAL IS LEAKING AND DTC P0456 IS STORED IN THE ECM This bulletin is no longer active. Please discard previous versions of ITB26-002.
Vehicle report
2023 INFINITI QX60
Service bulletins
78 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
ITB26-005
Service Bulletin/Repair Instructions
AEB WARNING WITH ONE OR MORE CURRENT DTCS STORED IN THE ADAS CONTROL UNIT 2, AND/OR THE LASER/RADAR CONTROL UNIT IF YOU CONFIRM The front radar is inoperative, the AEB warning is displayed, and one or more of the following DTCs are stored as CURRENT: · U2752-88 for “Ethernet circuit” stored in the ADAS control unit 2, · U275F-88 for “Ethernet circuit” stored in the LASER/RADAR (DISTANCE SENSOR) control unit, OR · C2589-86 for “TCM” stored in the LASER/RADAR (DISTANCE SENSOR) control unit, AND/OR · C258E-86 for “ABS” stored in the LASER/RADAR (DISTANCE SENSOR) control unit. ACTION 1. Confirm the current Distance Sensor control unit part number. 2. Reprogram the Distance Sensor control unit, if applicable. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.
ITB09-063C
Service Bulletin/Repair Instructions
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).
ITB26-004
Service Bulletin/Repair Instructions
FRONT FASCIA POPPING OUT NEAR HEADLAMP IF YOU CONFIRM The Front Bumper Fascia is detaching from the fender under the headlamp on one/or both sides. ACTION Refer to the SERVICE PROCEDURE in this bulletin to: 1. Remove the Front Bumper Fascia. 2. Replace the affected Headlamp Bracket. 3. Replace the affected Front Bumper Fascia Side Bracket. 4. Reinstall the Front Bumper Fascia, with Betaseal (or equivalent) adhesive between the Front Bumper Fascia and the affected side Front Bumper Fascia Side Bracket.
ITB26-002
Service Bulletin/Repair Instructions
FUEL FILLER TUBE LOWER SEAL IS LEAKING AND DTC P0456 IS STORED IN THE ECM IF YOU CONFIRM The vehicle has a visible leak with a smoke machine test coming from the fuel filler tube lower seal, AND DTC P0456 is stored as “Active”, “Past”, or “Pending” in the ECM. ACTION 1. Remove the supplied funnel from the rear of the vehicle or trunk. 2. Insert the funnel completely in the fuel filler tube and remove completely five (5) times. 3. Re-check the fuel filler tube lower seal with a smoke machine to determine visually if any leak is present. 4. If the fuel filler lower seal continues to leak, replace the fuel filler tube. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.
ITB25-008
Service Bulletin/Repair Instructions
EXCESS DUST ENTERING CABIN WHILE DRIVING ON DIRT ROADS IF YOU CONFIRM That while driving on dirt roads with all doors and windows closed, that there is excessive dust intrusion into the vehicle’s cabin that is settling on the inside of the doors. ACTION Refer to the SERVICE PROCEDURE in the bulletin to: 1. Install Butyl Patches around the door seals of driver (LH) side and passenger (RH) side front and rear doors. 2. Install drain plugs into door drains of driver (LH) side and passenger (RH) side front and rear doors.
ITB25-002
Service Bulletin/Repair Instructions
DRIVABILITY CONCERNS AT HIGHWAY SPEEDS AND ON INCLINES IF YOU CONFIRM A lugging / shutter / judder at highway speeds, especially on slight inclines, ACTION Reprogram the Electronic Control Module (ECM). IMPORTANT:
ITB23-023A
Service Bulletin/Repair Instructions
AEB WARNING LIGHT IS ON WITH WARNING MESSAGES DISPLAYED ON COMBINATION METER APPLIED VEHICLES: 2015-2024 Q50 (V37) 2015-2018 Q50 Hybrid (HV37) 2017-2022 Q60 (CV37) 2015-2019 Q70 (Y51) 2015-2018 Q70 Hybrid (HY51) 2019-2024 QX50 (J55) 2022-2024 QX55 (FJ55) 2015-2021 QX60 (L50) 2022-2024 QX60 (L51) 2015-2019 QX60 Hybrid (L50H) 2015-2024 QX80 (Z62) SERVICE INFORMATION The AEB system is designed to turn itself OFF during driving conditions (e.g., rain, snow, fog, etc.) that obstruct its sensors. This behavior is normal, and no repairs should be performed. When the AEB system performs an intentional shutdown, the customer may state the following: The ICC stopped working while driving, The AEB/FEB warning light is ON, or turned ON, while driving (Figure 1), The message “Unavailable Front Radar Obstruction” or “Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner's Manual” has displayed while driving (Figure 2). AND DTC C1A16, C1A16-97, C2582, or C2582-97 is the ONLY DTC stored. Figure 1 Figure 2 Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner’s Manual
ITB19-024D
Service Bulletin/Repair Instructions
DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D
ITB22-021C
Service Bulletin/Repair Instructions
SERVICE INFORMATION In the APPLIED VEHICLES, there are a variety of Seat Belt Warning Lights and Chimes. Refer to the information in this bulletin, along with the related vehicle owner’s manual. Figure 1 Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this applies to your vehicle. Seat Belt Warning Light for driver and front passenger.
ITB19-029E
Service Bulletin/Repair Instructions
TELEMATICS (IVC) SERVICE INFORMATION Vehicles equipped with factory telematics system HINT: If the client experiences Wi-Fi hotspot related concerns only, DO NOT replace the TCU. Have the client contact the AT&T Support line at 1 (888) 719-7242. See ITB12-011 for models built before those listed above. SERVICE INFORMATION The APPLIED VEHICLES are equipped with a wireless communication device called a Telematics Communication Unit (TCU). The TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the APPLIED VEHICLES. An Order of Completion table has been provided on the next page that lists the steps required to successfully configure a TCU after it has been replaced. A CHECK-OFF SHEET has been provided on page 16. Print and check off steps as they are completed. Staple the completed CHECK-OFF SHEET to the repair order.
ITB22-017B
Service Bulletin/Repair Instructions
DTC B2E01-96 (INTERNAL BATTERY) STORED AS CURRENT IN IVC APPLIED SYSTEMS: Vehicles equipped with Telematics SERVICE INFORMATION CONSULT has been updated to allow DTC B2E01-96 for “Internal battery” to be cleared in the Telematics Control Unit (TCU). If DTC B2E01-96 is Current/Active in the TCU, and no additional Current/Active DTCs are present in the TCU, perform the SERVICE PROCEDURE starting on page 2. This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB22-022B
Service Bulletin/Repair Instructions
SOFTWARE UPDATE POP-UP NOTIFICATION This bulletin is no longer active. Please discard previous versions of ITB22-022.
ITB23-016
Service Bulletin/Repair Instructions
REVISION 3 Please discard earlier versions of this bulletin. The announcement from June 8, 2023 has been revised to include the following: • The restriction on parts for this campaign will be removed and retailers will be able to order parts via normal process beginning July 30, 2024 Parts on order in DBS will be fulfilled
ITB24-002A
Service Bulletin/Repair Instructions
DTC P161F FOR IMMOBILIZER CODE STORED IN ECM WITH VEHICLE NO-START CONDITION APPLIED VEHICLES: APPLIED DATES: 2022-2023 QX60 (L51) Built on or before October 17, 2022 IF YOU CONFIRM The vehicle cranks but will not start, and DTC P161F for “IMMOBILIZER” is stored in the ECM. ACTION Follow the SERVICE PROCEDURE in this bulletin to reprogram the ECM, if applicable. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.
ITB24-009
Service Bulletin/Repair Instructions
VIBRATION AND/OR NOISE FROM THE REAR OF THE VEHICLE APPLIED VEHICLES: 2022-2024 QX60 (L51) APPLIED DATES: Built on or before February 28, 2024 APPLIED DRIVETRAINS: AWD IF YOU CONFIRM A binding feeling, vibration, and/or noise coming from the rear end when turning at low speed or accelerating from a stop, AND The issue is resolved by unplugging the Actuator Assembly (AWD Actuator) on the rear Final Drive Unit. ACTION Refer to the SERVICE PROCEDURE below to: 1. Remove the Electro-hydraulic Coupling Assembly (AWD Coupler). 2. Clean the Coupling Oil Tank. 3. Inspect the Breather Tube and Bolt. 4. Replace the Electro-hydraulic Coupling Assembly (AWD Coupler). IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.
ITB23-016A
Service Bulletin/Repair Instructions
VOLUNTARY SAFETY RECALL CAMPAIGN 2022-2023 QX60; DRIVER’S SEAT RAIL INSPECTION INTRODUCTION Infiniti is conducting this voluntary safety recall campaign on certain specific model year 2022-2023 QX60 vehicles to inspect, and if necessary, replace the Driver’s Seat Rail. This service will be performed at no charge to the client for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification numbers PC967 and PC981 to this campaign. The applicable number must appear on all communication and documentation of any nature dealing with this campaign. RETAILER RESPONSIBILITY It is the retailer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) clients and vehicles in a retailer’s inventory. Federal law requires that new vehicles in retailer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Infiniti strongly encourages retailers to correct any used vehicles in their inventory before they are retailed.
ITB22-001A
Service Bulletin/Repair Instructions
INTELLIGENT KEY UNIT SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY, below. Please discard previous versions of this bulletin.
ITB22-002A
Service Bulletin/Repair Instructions
BCM SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY, below. Please discard previous versions of this bulletin.
ITB22-003A
Service Bulletin/Repair Instructions
REAR DOOR ALERT SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-007I
Service Bulletin/Repair Instructions
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB17-009H
Service Bulletin/Repair Instructions
WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB09-039K
Service Bulletin/Repair Instructions
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB24-002
Service Bulletin/Repair Instructions
DTC P161F FOR IMMOBILIZER CODE STORED IN ECM WITH VEHICLE NO-START CONDITION IF YOU CONFIRM The vehicle cranks but will not start, and DTC P161F for “IMMOBILIZER” is stored in the ECM. ACTION Follow the SERVICE PROCEDURE in this bulletin to reprogram the ECM, if applicable.
ITB24-005
Service Bulletin/Repair Instructions
POPPING NOISE FROM FRONT SUSPENSION WHEN TURNING SERVICE INFORMATION Individual strut components are available to service specific issues that have been diagnosed in a strut assembly. If a strut has been confirmed as having a popping noise while turning, refer to the Repair Overview flow chart on page 2 to confirm that the SERVICE PROCEDURE on page 3 applies. HINT: The SERVICE PROCEDURE in this bulletin is only meant to supplement the information found in the Electronic Service Manual (ESM). Refer to the ESM for information to remove and service the vehicle’s struts.
ITB19-013E
Service Bulletin/Repair Instructions
AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-010E
Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. Please discard previous versions of ITB23-010.
ITB23-010D
Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. HINT: Initially, the Infotainment Software Update Utility will be available only on the CONSULT PC version of ASIST. The Utility will be added to ASIST WEB at a later date. Please discard previous versions of ITB23-010.
ITB23-027
Service Bulletin/Repair Instructions
POWER FOLDING 3RD ROW SEAT SYSTEM CALIBRATION SERVICE INFORMATION Obstructions such as unfolded headrests or objects left in the vehicle may prevent the power folding 3rd row seat from returning to the upright position under power: ï· Verify that the 3rd row seat headrests are folded forward. o If the 3rd row seat headrests are not folded forward, the headrests can contact the 2nd row seats and prevent the power folding 3rd row seat from returning upright. ï· Verify that the floor between the 2nd and 3rd row seats is clear of any obstructions. o If there are obstructions on the floor, clear the obstructions and try to move the seat upright. ï· If the 3rd row seat headrests are folded forward and there are no obstructions, perform system calibration before attempting to replace any parts. o Refer to the ESM: BODY INTERIOR > SEAT > BASIC INSPECTION > SYSTEM CALIBRATION > Work Procedure If the power folding 3rd row seat does not return upright under power after performing system calibration, refer to the ESM for further diagnosis.
ITB23-026
Service Bulletin/Repair Instructions
MIL IS ON WITH DTC P0300 STORED IN THE ECM IF YOU CONFIRM The MIL is ON with DTC P0300 for âMULTI CYL MISFIREâ stored in the ECM. ACTION Refer to the SERVICE PROCEDURE in this bulletin to: 1. Determine applicable model year specific SERVICE PROCEDURE with the Repair Overview on page 2. 2. Confirm the current ECM and TCM part numbers. 3. Reprogram the ECM and/or the TCM, if applicable.
ITB22-021B
Service Bulletin/Repair Instructions
SEAT BELT REMINDER SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-025
Service Bulletin/Repair Instructions
GURGLING NOISE FROM MOONROOF AFTER IT RAINS IF YOU CONFIRM The client states they hear a gurgling / drip / drain noise from the moonroof while driving in the rain. ACTION Follow the SERVICE PROCEDURE in this bulletin to replace the front driver (LH) and front passenger (RH) side moonroof drain tube grommets.
ITB23-018A
Service Bulletin/Repair Instructions
AUTOMATIC BACK DOOR PARTIALLY OPENS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-010C
Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-024
Service Bulletin/Repair Instructions
NOISE FROM MOONROOF WHEN OPEN IF YOU CONFIRM Ticking / flutter / vibrating noise when the moonroof (sunroof) is open and the vehicle is traveling 35-50 mph. ACTION Follow the SERVICE PROCEDURE outlined in this bulletin to install a strip of soft foam in the sunroof opening. IMPORTANT: Do not replace the Wind Deflector to correct the noise concern
ITB23-010B
Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB22-036A
Service Bulletin/Repair Instructions
DTCS B2E4B-06, B2E60-06, B2E61-06 DISPLAYED AS CRNT IN THE TCU This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
2022_2023-Infini
Service Bulletin/Repair Instructions
OWNERâS MANUAL SUPPLEMENT The information contained within this supplement revises or adds to the âPrecautions on Child Restraintsâ section of the âSafety-Seats, seat belts and supplemental restraint systemâ section in the 2022â23 INFINITI QX60 Ownerâs Manual.
PC969 2022-23 QX
Service Bulletin/Repair Instructions
EZ Flex Seat Ownerâs Manual Supplement Voluntary Service Campaign ***** Campaign Summary ***** INFINITI is providing owners of approximately 21,278 2022-2023 INFINITI QX60 vehicles with a supplemental Ownerâs Manual addendum. The 2022-2023 QX60 Ownerâs Manual instructions for the 2nd row seat does not indicate that the one-touch seat release function may operate while driving the vehicle. Clients will be asked to place the supplement, which addresses the functionality of the one-touch seat release on the 2nd row seat while driving, inside the Ownerâs Manual that came with their vehicle. ***** What Retailers Should Do ***** 1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS National Service History â Open Campaign I.D. PC969 ⢠New vehicles in retailer inventory can also be identified by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). ï§ Refer to IPSB 15-286 for additional information ⢠SERVICE COMM will only be active for vehicles in retailer new vehicle inventory. 2. If a retailer receives a supplemental Ownerâs Manual addendum for a vehicle they have retailed, currently have in their new vehicle or pre-owned inventory, or an INFINITI Courtesy Vehicle (ICV) Service, the retailer should either forward the ownerâs manual supplement to the current owner or add the supplement addendum to the glove box of any affected vehicle they currently control. 3. Clients receiving this Ownerâs Manual supplement have been advised to place it inside the Ownerâs Manual that came with their vehicle.
ITB22-043A
Service Bulletin/Repair Instructions
INFOTAINMENT CONTROL UNIT REPLACEMENT SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-018
Service Bulletin/Repair Instructions
AUTOMATIC BACK DOOR PARTIALLY OPENS IF YOU CONFIRM The automatic back door will only open partially and then will change to âmanual modeâ when using the Intelligent Key, back door request button, or the interior dash button, OR Any one or combination of the DTCs listed below are stored in AUTO BACK DOOR ECU. ï· U2154-87 CAN Comm Circuit ï· B2417-15 Touch Sensor Circuit LH Open ï· B2416-15 Touch Sensor Circuit RH Open ï· B2426-25 Spindle Sensor LH ï· B2427-11 Spindle Sensor RH ï· B2437-13 Spindle Motor RH ACTION Replace the Automatic Back Door Control Unit.
ITB18-035C
Service Bulletin/Repair Instructions
SECURITY ALARM SOUNDS AFTER USING MECHANICAL KEY TO UNLOCK DRIVER DOOR This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-015
Service Bulletin/Repair Instructions
DTC B2E1B-06 (AUTOMATIC ECALL) STORED AS CURRENT IN IVC SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the overhead map lamp, also come equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active NissanConnect® Services subscription, the TCU communicates with the Nissan Data Center to provide various security and convenience services. 1. When diagnosing DTC B2E1B-06 (AUTOMATIC ECALL) on an APPLIED VEHICLE: ï· If DTC B2E1B-06 is not âCRNTâ in the IVC, DO NOT replace the TCU. Erase the DTC. No further steps are needed. ï· If DTC B2E1B-06 is âCRNTâ in the IVC, replace the TCU. o Refer to the ESM: REPAIR > DRIVER INFORMATION & MULTIMEDIA > AUDIO, VISUAL & NAVIGATION SYSTEM > REMOVAL AND INSTALLATION > TCU
ITB03-051Q
Service Bulletin/Repair Instructions
HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-010A
Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-006A
Service Bulletin/Repair Instructions
DISPLAY SCREEN IS BLANK/BLACK WHEN IN AROUND VIEW® MONITOR MODE This bulletin is no longer active. Please discard previous versions of ITB23-006.
ITB13-008D
Service Bulletin/Repair Instructions
CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-004A
Service Bulletin/Repair Instructions
SOFTWARE UPDATE AFTER AV CONTROL UNIT REPLACEMENT This bulletin has been superseded by: ITB23-010 SOFTWARE UPDATE FOR INFOTAINMENT ISSUES Please discard previous versions of this bulletin.
PC964 2023 QX60
Service Bulletin/Repair Instructions
IVI Reprogram SXM Presets ***** Retailer Announcement ***** INFINITI is conducting a quality action on 66 specific 2023 INFINITI QX60 vehicles identified in Service Comm. Retailers will reprogram the In Vehicle Infotainment (IVI) System. Due to a supplier issue, which has since been corrected, on certain 2023 INFINITI QX60 vehicles the SXM presets were found to be inoperable and clients are not able to save presets for SXM stations. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED INSTRUCTIONS: 1. Verify if vehicles are affected by this quality hold using Service Comm or DBS National Service History â Open Campaigns I.D. PC964 ⢠New vehicles in retailer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). ï§ Refer to IPSB 15-286 for additional information ⢠Some vehicles may still be in transit. Please continue to check newly arriving inventory for QA Hold applicability. 2. Use the attached procedure to remedy any vehicles affected by this quality action prior to sale. 3. URGENT: The service department should submit the applicable warranty claim for the action performed as the action is completed so it can be closed on Service Comm, and release the vehicle. ***** Retailer Responsibility ***** It is the retailerâs responsibility to check Service Comm or DBS National Service History â Open Campaign using the appropriate campaign I.D for the inspection status on each affected vehicle currently in new vehicle inventory. Thank you for your prompt attention to this matter.
ITB23-012
Service Bulletin/Repair Instructions
SXM RADIO CHANNELS WILL NOT SAVE AS PRESETS IF YOU CONFIRM The infotainment system will not save any SXM radio channels as presents. ACTION Refer to the SERVICE PROCEDURE in this bulletin to: 1. Update the AV Control Unit to downgrade the infotainment software version to 283C31570B. 2. Update the AV Control Unit to the latest infotainment software version.
ITB21-030B
Service Bulletin/Repair Instructions
COMBINATION METER MODULES OR ABS CONTROL UNITS CANNOT BE SWAPPED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-011
Service Bulletin/Repair Instructions
INTERMITTENT OPERATION OF HVAC BLOWER IF YOU CONFIRM The HVAC blower is inoperative at initial vehicle start up, OR The client states the HVAC blower has been inoperative during initial vehicle start up. ACTION Follow the SERVICE PROCEDURE on the next page to: 1. Confirm the current A/C Amplifier part number. 2. Reprogram the A/C Amplifier, if needed.
ITB19-013D
Service Bulletin/Repair Instructions
AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB19-024C
Service Bulletin/Repair Instructions
DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB22-021A
Service Bulletin/Repair Instructions
SEAT BELT REMINDER SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-010
Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES SERVICE INFORMATION When diagnosing an infotainment issue or after replacement of the AV Control Unit, it is necessary to verify the current software version of the AV Control Unit to determine if a software version update is required. Use the vehicle tables in this bulletin to determine the current software version, if the AV Control Unit requires a software version update, and which procedure to use to update the AV Control Unit. The software updates in this bulletin are to address stability improvements and âbugâ fixes. IMPORTANT: If the client is experiencing a software related concern, refer to ITB21-011 to verify if the client concern is a hardware or software related issue. If the concern is a software related issue, review the information in this bulletin to update the AV Control Unit as needed.
ITB09-039J
Service Bulletin/Repair Instructions
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-007H
Service Bulletin/Repair Instructions
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB10-067C
Service Bulletin/Repair Instructions
WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB20-006C
Service Bulletin/Repair Instructions
WINDSHIELD WIPER BLADE PERFORMANCE/DIAGNOSIS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-007
Service Bulletin/Repair Instructions
WIRELESS CHARGER DOES NOT CHARGE IPHONE 12 OR NEWER IF YOU CONFIRM The client states that their Wireless Charger does not charge an iPhone 12 or newer. HINT: The client may describe that when an iPhone is placed on the Wireless Charger, the indicator light illuminates orange, but after approximately 15 seconds it flashes and turns off, and does not charge the phone. ACTION 1. Confirm the current Wireless Charger part number is in Table 1 on page 4. 2. Reprogram the Wireless Charger, if applicable.
ITB22-022A
Service Bulletin/Repair Instructions
SOFTWARE UPDATE POP-UP NOTIFICATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-006
Service Bulletin/Repair Instructions
DISPLAY SCREEN IS BLANK/BLACK WHEN IN AROUND VIEW® MONITOR MODE IF YOU CONFIRM The display screen is blank/black, instead of displaying the Around View® Monitor camera image, when the vehicle is shifted into Reverse or by pressing the CAMERA button. ACTION 1. Confirm the current Infotainment Software Version. See steps 1-4 starting on page 2. 2. If the current Infotainment Software Version is â1570â perform MULTI AV Control Unit Configuration starting on page 3.
ITB22-020A
Service Bulletin/Repair Instructions
TELEMATICS CONTROL UNIT RESET AFTER AUTOMATIC COLLISION NOTIFICATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-004
Service Bulletin/Repair Instructions
SOFTWARE UPDATE AFTER AV CONTROL UNIT REPLACEMENT SERVICE INFORMATION After replacement of the AV Control Unit on an APPLIED VEHICLE, it is necessary to verify the current software version of the new AV Control Unit to determine if a software version update is required. Follow the steps outlined in the SERVICE PROCEDURE below to determine the current software version and if the AV Control Unit requires a software version update.
ITB22-037A
Service Bulletin/Repair Instructions
SERVICE INFORMATION FOR DISTANCE SENSOR DTC DIAGNOSIS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB22-017A
Service Bulletin/Repair Instructions
DTC B2E01-96 (INTERNAL BATTERY) STORED AS CURRENT IN IVC This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-002
Service Bulletin/Repair Instructions
MISSING OR CORRUPTED MAP DATA IF YOU CONFIRM Client states the error screen, shown in Figure 1, appears when using navigation. ACTION Follow the SERVICE PROCEDURE in this bulletin to download the map data from the ASIST Downloader, and then update the AV Control Unit with the map data.
ITB22-043
Service Bulletin/Repair Instructions
INFOTAINMENT CONTROL UNIT REPLACEMENT SERVICE INFORMATION SERVICE INFORMATION When replacing an AV control unit (Infotainment Control Unit), for any reason, all three steps below are required. If all three steps are not completed on vehicles equipped with a TCU, the Over The Air (OTA) updates will not work, and other functions may be inoperative. HINT: Not all APPLIED VEHICLES are OTA-update capable. 1. Reprogram the AV control unit. 2. Configure the AV control unit. 3. Write the VIN to the AV control unit. IMPORTANT: Steps 1-3 above must be performed in the sequential order shown below.
REVISION 1 PC924
Service Bulletin/Repair Instructions
Sonar Sensor Replacement REVISED December 2, 2022 Please discard earlier versions of this bulletin. The announcement from October 27, 2022 has been revised to include the following: ⢠The parts restriction will be removed on all parts and retailers will be able to order, as needed, via normal ordering process beginning December 8, 2022.
ITB22-041
Service Bulletin/Repair Instructions
DRIVE SHAFT BOOT SERVICE INFORMATION SERVICE INFORMATION If a Drive Shaft (Axle Shaft) Boot on an APPLIED VEHICLE is found to be leaking grease, AND There is no abnormal noise or obvious CV Joint risk due to water intrusion and/or complete grease loss, check for REPAIR KIT-DUST BOOT (cv Joint Boot Kit) availability. ï· If there is a REPAIR KIT-DUST BOOT (CV Joint Boot Kit) available for the vehicle being repaired, do NOT replace the axle. Install a new boot kit following the procedure in the ESM. o Refer to the ESM: TRANSMISSION & DRIVELINE > FRONT AXLE > REMOVAL AND INSTALLATION > FRONT DRIVE SHAFT BOOT o If the complete axle (drive shaft) is replaced when only a new boot is required, the over-repair may be charged back to the retailer. ï· If there is NOT a REPAIR KIT-DUST BOOT (CV Joint Boot Kit) available for the vehicle being repaired, refer to the ESM for further diagnostic information. IMPORTANT: When servicing vehicles with staked axle nuts, refer to ITB21-002 to prevent Drive Shaft thread damage.
ITB12-072I
Service Bulletin/Repair Instructions
ABNORMAL NOISE, VIBRATION AND/OR BINDING FEELING FROM REAR DIFFERENTIAL This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB19-029D
Service Bulletin/Repair Instructions
TELEMATICS (IVC) SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
PC924 2023 QX60
Service Bulletin/Repair Instructions
CAMPAIGN BULLETIN Sonar Sensor Replacement ***** Retailer Announcement ***** INFINITI is now escalating the temporary hold on 42 specific 2023 INFINITI QX60 vehicles identified in Service Comm to a retailer inventory quality action to replace the four front and four rear sonar sensors. Due to a supplier issue, which has since been corrected, certain vehicles were manufactured and shipped with sonar sensors that could potentially provide the driver with a false alert. Affected vehicles are subject to stop sale and are either currently in retailer inventory or assigned and in transit to the retailer. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED INSTRUCTIONS: 1. Verify if vehicles are affected by this quality hold using Service Comm or DBS National Service History â Open Campaigns I.D. PC924 ⢠New vehicles in retailer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). ï§ Refer to IPSB 15-286 for additional information ⢠Some vehicles may still be in transit. Please continue to check newly arriving inventory for QA Hold applicability. 2. Please do not drive, loan, rent, sell or trade the specific vehicles in retailer inventory subject to this quality hold. 3. Use the attached procedure to remedy any vehicles affected by this quality action prior to sale. 4. Parts are on restriction and can be ordered via DBS. 5. URGENT: The service department should submit the applicable warranty claim for the action performed as the action is completed so it can be closed on Service Comm, and release the vehicle.
ITB22-035
Service Bulletin/Repair Instructions
LANE CAMERA OVER TEMPERATURE DTC STORED SERVICE INFORMATION The Lane Camera can become overheated if the interior room temperature or temperature around the camera becomes excessively high, and does not initially indicate a sustained fault. If overheated, the Lane Camera should be cooled to outside ambient temperature, any stored DTCs erased, and then allowed to resume operation. Refer to the ESM for any DTCs that will not erase. This condition may cause the following system functions to be suspended: ï· Vehicle-to-vehicle distance control mode (ICC - Intelligent Cruise Control) ï· Conventional (fixed speed) cruise control mode ï· Steering wheel assistance function ï· AEB (Automatic Emergency Braking) ï· LDW (Lane Departure Warning) ï· I-LI (Intelligent Lane Intervention) ï· Blind Spot Intervention ï· TSR (Traffic Sign Recognition) AND Can store one or more of the following DTCs as PAST or CURRENT: ï· C2501-4B (Front camera unit) ï· C1F05-4B (Front camera unit) ï· C1F6B-4B (Front camera unit) For client information, see Talk Tip "Client" statement on page 3.
ITB22-036
Service Bulletin/Repair Instructions
DTCS B2E4B-06, B2E60-06, B2E61-06 STORED IN THE TCU IF YOU CONFIRM The customer experiences an issue with the INFINITI InTouch® Service remote commands, AND Any of the following DTCs are present in the Telematics Control Unit (TCU): ï· B2E4B-06 ï· B2E60-06 ï· B2E61-06 NOTE: These DTCs are caused by an issue with a cloud-server that is related to the TCU. The DTC diagnosis was mistakenly added to some ESMs and should be ignored. ACTION 1. Do NOT replace the TCU. Replacing the TCU will not resolve the concern. 2. Send an email to NTB21-037@Nissan-Usa.com.
ITB13-008C
Service Bulletin/Repair Instructions
CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB22-011A
Service Bulletin/Repair Instructions
AUTOMATIC BACK DOOR INOPERATIVE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.