Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
ITB26-010
Service Bulletin/Repair Instructions
IVI AUDIO DISPLAY SCREEN FLICKERING IF YOU CONFIRM The right side of the Display Unit (infotainment display) is flickering or glitching, AND No DTCs are stored in the Display ECU, AND All wiring harness connections are fully seated to the AV Control Unit and the Display Unit. ACTION Refer to the SERVICE PROCEDURE in this bulletin to replace the CABLE-LVDS (AV Control Unit to Display Unit LVDS Cable) starting on page 2. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.
ITB26-002A
Service Bulletin/Repair Instructions
FUEL FILLER TUBE LOWER SEAL IS LEAKING AND DTC P0456 IS STORED IN THE ECM This bulletin is no longer active. Please discard previous versions of ITB26-002.
ITB09-063C
Service Bulletin/Repair Instructions
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).
ITB26-002
Service Bulletin/Repair Instructions
FUEL FILLER TUBE LOWER SEAL IS LEAKING AND DTC P0456 IS STORED IN THE ECM IF YOU CONFIRM The vehicle has a visible leak with a smoke machine test coming from the fuel filler tube lower seal, AND DTC P0456 is stored as “Active”, “Past”, or “Pending” in the ECM. ACTION 1. Remove the supplied funnel from the rear of the vehicle or trunk. 2. Insert the funnel completely in the fuel filler tube and remove completely five (5) times. 3. Re-check the fuel filler tube lower seal with a smoke machine to determine visually if any leak is present. 4. If the fuel filler lower seal continues to leak, replace the fuel filler tube. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.
ITB25-014
Service Bulletin/Repair Instructions
VENT CONTROL VALVE IN ACTIVE TEST INOPERATIVE IN CONSULT 4 SERVICE INFORMATION An issue in CONSULT 4 has been identified in “EVAP system close” in Work support. · After selecting the "EVAP system close" in Work support, the “VENT CONTROL/V” in Active test becomes non-functional temporarily. · When selecting “EVAP system close” operation in Work support, wait 10 minutes before starting “VENT CONTROL/V” Active test or cycle the IGN switch ON/OFF for “VENT CONTROL/V” Active test to be operational. HINT: This bulletin applies to model years that use CONSULT 4 only.
ITB25-015
Service Bulletin/Repair Instructions
DOOR MIRROR REVERSE TILT-DOWN FEATURE NOT WORKING PROPERLY SERVICE INFORMATION If the customer states that the door mirror tilt position does not return to the set memory position when shifting from Reverse to Drive or from Drive to Reverse, replace the SWITCH ASSY - POWER WINDOW, MAIN (Main Power Window Switch). IMPORTANT: · Do not replace the BODY - DOOR MIRROR (Door Mirror) for this issue. · Do not use the EPC to determine the service part number for the Main Power Window Switch. Use the part number listed in the PARTS INFORMATION
ITB25-011
Service Bulletin/Repair Instructions
IF YOU CONFIRM The AEB warning was displayed, and one or both of the following DTCs stored as Current: · U2752-88 for “Ethernet circuit” stored in the ADAS control unit 2. · U275F-88 for “Ethernet circuit” stored in the Distance Sensor control unit. HINT: The ESM shows U275F-88 as being stored in the LASER/RADAR control unit and in CONSULT 4 it is displayed as Distance Sensor. ACTION 1. Confirm the current Distance Sensor control unit part number. 2. Reprogram the Distance Sensor control unit, if applicable.
ITB25-006
Service Bulletin/Repair Instructions
VEHICLE DISPLAYS “HEIGHT CONTROL SUSPENDED PLEASE WAIT FOR SYSTEM TO COOL” IF YOU CONFIRM The vehicle displays “Height control suspended Please wait for system to cool”, AND DTC C1C62-4B for “Control Unit” is stored in the Air Suspension Electronic Control Unit (ECU). ACTION Follow the SERVICE PROCEDURE in this bulletin to: 1. Confirm the current Air Suspension ECU part number. 2. Reprogram the Air Suspension ECU, if applicable. HINT: The Air Suspension ECU is part of the Air Compressor Assembly. 3. Erase all DTCs.
ITB25-001A
Service Bulletin/Repair Instructions
EXTENDED CRANK BEFORE STARTING IF YOU CONFIRM The client states there is an extended crank before the engine starts. ACTION 1. Confirm the current Engine Control Module (ECM) part number. 2. Reprogram the ECM, if applicable.
ITB25-003
Service Bulletin/Repair Instructions
ECM REPLACEMENT PROCEDURE REQUIRED FOR RES EQUIPPED VEHICLES SERVICE INFORMATION If any of the APPLIED VEHICLES equipped with Remote Engine Start (RES) requires Engine Control Module (ECM) replacement, the Body Control Module (BCM) must be replaced also at the same time. If you are not familiar with the Re/programming, Configuration procedure, refer to the Electronic Service Manual (ESM) and the CONSULT Operation Manual to reprogram the Electronic Control Unit (ECU). Follow all precautions in both manuals to prevent possible personal injury or death and/or damage to the ECU. This procedure will go back and forth between the ECM and BCM steps as found in the ESM. Damage will occur requiring the ECM and the BCM to be replaced a second time if the following SERVICE PROCEDURE is not followed. Perform the following steps from the Electronic Service Manual (ESM) in this order: A. Perform “Work Procedure (Before Replacing ECM)” to save the ECM data. B. Remove the ECM. C. Remove the BCM. D. Install the new BCM and then perform “Additional Service When Replacing BCM - Work Procedure” up to and including “Register of Vehicle Identification Number”. E. Install the new ECM and then perform “Additional Service When Replacing ECM - Work Procedure (After Replacing ECM)” up to and including “Writing MAC Key for ECM”. F. Complete the “Additional Service When Replacing BCM - Work Procedure”. G. Complete the “Additional Service When Replacing ECM - Work Procedure (After Replacing ECM)”.
IPSB 15-286
Service Bulletin/Repair Instructions
P4A43 | REVISION 1 QUALITY ACTION ***** Retailer Announcement ***** To ensure continued client satisfaction and confidence, INFINITI is conducting a retailer inventory quality action to reprogram the Engine Control Module (ECM) on certain specific 2025 INFINITI QX80 vehicles identified in Service Comm and National Service History. Owners of affected vehicles may experience an extended crank time when starting the engine. Please follow the attached instructions to remedy any vehicles affected by this retailer inventory quality action. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History – Open Campaign I.D. P4A43 • New vehicles in retailer inventory can also be identified by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). Refer to IPSB 15-286 for additional information • Some vehicles may still be in transit. Please continue to check newly arriving inventory for QA applicability. 2. Use the attached procedure to remedy any vehicles affected by this quality action prior to sale. 3. Once remedied, retailers should submit the applicable warranty claim for the action performed so it can be closed in Service Comm and release the vehicle for sale. ***** Retailer Responsibility ***** It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate campaign I.D for the inspection status on each affected vehicle currently in new vehicle inventory.
ITB25-001
Service Bulletin/Repair Instructions
EXTENDED CRANK BEFORE STARTING APPLIED VEHICLES: 2025 QX80 (Z63) IF YOU CONFIRM The client states there is an extended crank before the engine starts. ACTION 1. Confirm the current Engine Control Module (ECM) part number. 2. Reprogram the ECM, if applicable.
ITB24-011
Service Bulletin/Repair Instructions
APPLIED DATES: Built on or before July 10, 2024 IF YOU CONFIRM The client has experienced any Outside Door Handle sticking or not fully extending when unlocking the vehicle. ACTION Follow the SERVICE PROCEDURE to: 1. Use the supplied Alignment Fixture to adjust the affected Outside Door Handle to the proper location. 2. Confirm the Outside Door Handle extends completely when unlocking the vehicle.
P4A18
Service Bulletin/Repair Instructions
***** Retailer Announcement ***** INFINITI is conducting a retailer inventory quality action to inspect, and if necessary install rear license plate nuts (J-clips) on certain specific 2025 INFINITI QX80 vehicles identified in Service Comm and National Service History. Affected vehicles may have been shipped to retailers without the rear license plate nuts installed. Please follow the attached instructions to remedy any vehicles affected by this retailer inventory quality action. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History – Open Campaign I.D. P4A18 • New vehicles in retailer inventory can also be identified by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). Refer to IPSB 15-286 for additional information • Some vehicles may still be in transit. Please continue to check newly arriving inventory for QA applicability. 2. Use the attached procedure to remedy any vehicles affected by this quality action prior to sale. 3. Once remedied, retailers should submit the applicable warranty claim for the action performed so it can be closed in Service Comm and release the vehicle for sale. ***** Retailer Responsibility ***** It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate campaign I.D for the inspection status on each affected vehicle currently in new vehicle inventory.