Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
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This document will guide the user through the changes of the dielectric grease/coatings used in certain areas on all International vehicles built after 1/8/2018. International's Electrical Engineering Team made this change to improve the longevity of the OEM coatings and to improve applications at the factory.
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Certain International® trucks and IC BusTM CE Series buses may have out of date BCM programing that may cause erroneous fault codes after a vehicle sits for 2 or 3 days.
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This document provides guidance for assessing the feasibility of implementing a customer-requested change to an engine or vehicle parameter/feature. Customer requested changes will be approved in accordance with the requirements specified in 40 CFR Part 1037 to ensure continued compliance with greenhouse gas (GHG) regulations.
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New CARB Idle Reduction Change Request
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This tool is designed to compare Diamond Logic feature data across multiple vehicle configuration files. It allows users to quickly load files either manually or directly from the Diamond Logic Builder Vehicles folder using VIN-based selection. As files are added or removed, the comparison runs automatically with no manual action required. The program presents results in an interactive table that shows feature codes, descriptions, access levels, and whether each feature is present in each selected file. Built-in search, filtering, and sorting make it easy to locate specific features or focus only on differences between files. Column visibility can be customized to show or hide descriptions and access information as needed. Users can remove files individually or clear all files at once, with results updating instantly. The tool also includes reporting and export options that reflect exactly what is visible on screen, allowing results to be printed, copied, saved as text, or exported to CSV for use in Excel or other spreadsheet tools. Overall, the program streamlines the process of comparing vehicle feature configurations, helping users quickly identify differences, validate setups, and document results without manual comparison or external tools.
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Engine replacements for all International engines will need to follow this procedure.
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This document will guide the user through a step-by-step procedure for detecting water leaks in vehicle cabs and windshields using an ultrasonic sound detector.
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This document will guide the user through understanding Prop Shaft Codes and understanding the variations of prop codes. (Metric Prop codes start with the number a 4 and Non metric Prop codes start with a 2.)
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In some geographic areas, ambient temperatures reaching below 15°F (-10 °C), including high levels of humidity, an operator may experience engine stalling, low performance, and or poor aftertreatment performance. This is caused by condensation accumulating and freezing within the Charge Air Cooler (CAC); affecting air flow into the engine. This article lists all the currently available winter front covers that can be installed on the front grille and bumper to reduce cold air flow to the engine compartment.
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Title: Service Portal iKNow Feedback Case Types Applies To: All
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Title: Driveline Information Center and Troubleshooting Procedures Applies To: All Vehicles
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Title: A/C Refrigerant and Oil Capacities Applies To: All current models
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Title: Fan belt replacement guidelines for frayed edges Applies To: All Models
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Title: Engine Emission Label Replacement, Certificate of Conformance and Clean Idle Sticker Addition Procedure Applies To: All Navistar Powered Trucks Requesting Engine Emission Label Replacement, Certificate of Conformance and/or Clean Idle Sticker, Clean Truck Check
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Title: Steering Gear Seal Repair Guidelines Applies To: Steering gears
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Title: How to Request a Horsepower Quote Applies To: All International and Cummins Electronic engines
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This document reminds technicians of the critical relationship between the truck's suspension and the driveline operating angles. The information applies to diesel, gas, and electric vehicles.
IK1400023
This article addresses chassis lean conditions on all chassis. This does not include any diagnostics for body leans such as a cab lean. Keep in mind that a chassis lean may cause or accentuate a cab lean. Filling out the printable form and using the notes in blue will help you to determine the source of the lean and identify the action and parts required to correct the lean.
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Certain LoneStar may have an intake air filter that does meet quality standards.
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This document is to guide users to eliminate brake pedal rattle noise.
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This document details the procedure that must be followed to ensure proper alternator troubleshooting.
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This document covers battery diagnostics, maintenance and storage requirement.
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Suggested alignment target values when performing a vehicle axle alignment.
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Starter Diagnostics and warranty claim procedure; all engines EXCLUDING Cummins ISB engine with Allison transmission or PSI engine.
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J1939 Data Link Source Address Information
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Tire Pressure Monitoring system; Feature Codes 16VLS, 16VUY, 16VVA, 16VVM, or 16VUZ
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Diagnosis of chassis wander complaints.
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General Wheel Speed Sensor Troubleshooting
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J1939 Data Link Troubleshooting
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Potential A/C Compressor Parts shortage - 4158126C1 (A/C compressor)
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Fifth Wheel Unlock - Trailer Lamp Detection Calibration. Only models equipped with BCM feature code 597017
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QLS Emergency Calibration Revert Process
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N2 telematics module not communicating with OCC systems. Only models built with feature codes 10ADT, 10AEY, 10AEU, 10AEZ, 10AGB, or 10AGC built from 04/04/2019 through 11/01/2022.
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Per agreement with EPA and CARB, Cummins, Inc. provided an emergency calibration for Cummins ISB, B6.7, ISL9, L9, and X15 engines when a DEF Quality Sensor (DQS) was not available. This action addressed the Diesel Exhaust Fluid (DEF) Quality Sensor failures in the field and the unavailability of parts due to the worldwide chip shortage. This recall is step two of this program designed to revert all affected vehicles back to the certified calibration and to provide them with the latest improved DQS and Coolant Control Valve (CCV) designs. Additionally, the emergency calibration and the restoration to the certified calibration with the latest improved DQS and Coolant Control Valve (CCV) designs have no effect on vehicle Emissions.
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Cummins Programming guide and fault codes285 & 265; only vehicles built with Cummins B6.7, X15, or L9 engines
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Telematics installation guidelines - Only units with 500K data link
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The terminating resistor may have not been installed onto the forward chassis harness for the module communications network.
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QLS Emergency ECM Calibration; only models equipped with Cummins B6.7, X15, L9, or International A26 engines
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The steering gears may have been assembled with less than the required input shaft ball bearings and can result in a fracture of the input shaft and loss of steering.
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Pico Scope CCOS (Crankcase Separator Test)
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PicoScope Test 5V & 12V Intermittent Open and Short circuit diagnostics
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PicoScope Test - Battery Loss of Charge - Parasitic Draw Test
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PicoScope Test for Datalink (CAN) Health Shorts & opens
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PicoScope Test Resistance and Ohmmeter
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PicoScope Wheel Speed Sensor Test
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PicoScope Test One Channel RCT
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Cab Components That Reduce Wheel End Vibration Complaints. NOTE: Lonestar Day Cab Only
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Side mounted cab extender fins that provide more flexibility during trailer contact.
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Cab water leak trouble shooting tips
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Water leaks past plastic vapor barrier sheet in the inner cavity of the cab entry door
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Certain International HX, LT, LoneStar, and RH series trucks equipped with feature code 0597524 (ESPAR heater), may have an outdated BCM calibration that could result in the ESPAR heater not restarting in certain conditions.
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J1939 Data Link Troubleshooting
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Power Steering Diagnostics Flow / Pressure Specifications For Power Steering Gears and Power Steering Pumps
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The ESPAR heater may not function properly because of a constant voltage supply from the BCM to the ESPAR control module. 2020 Model year HX, LT and Lonestar
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.