Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
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This document will guide the user through the changes of the dielectric grease/coatings used in certain areas on all International vehicles built after 1/8/2018. International's Electrical Engineering Team made this change to improve the longevity of the OEM coatings and to improve applications at the factory.
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Certain International® trucks and IC BusTM CE Series buses may have out of date BCM programing that may cause erroneous fault codes after a vehicle sits for 2 or 3 days.
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VIN and Incomplete Vehicle Document Label Replacement Procedure
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This document provides guidance for assessing the feasibility of implementing a customer-requested change to an engine or vehicle parameter/feature. Customer requested changes will be approved in accordance with the requirements specified in 40 CFR Part 1037 to ensure continued compliance with greenhouse gas (GHG) regulations.
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This article provides step-by-step guidance for troubleshooting issues with Techline Connect software.
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This article addresses chassis lean conditions on MV with IROS suspension. It does not include any diagnostics for body leans, such as a cab lean. Keep in mind that a chassis lean may cause or accentuate a cab lean.
IK0800684
This document is to inform dealers, customers, and body builders/TEMs of a known BCM software issue with kernels 747 through 752. Units built after November of 2024 as well as older units that were updated with DLB between 11/5/2024 and 6/26/2025 with Remote Power Modules (RPM) modules, can experience loss of RPM functionality as well as other electrical system concerns. Kernel 753 was released to DLB on 6/26/2025 to address these concerns.
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This document will guide the user through troubleshooting steps to submitting a case file for a horsepower request.
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New CARB Idle Reduction Change Request
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This tool is designed to compare Diamond Logic feature data across multiple vehicle configuration files. It allows users to quickly load files either manually or directly from the Diamond Logic Builder Vehicles folder using VIN-based selection. As files are added or removed, the comparison runs automatically with no manual action required. The program presents results in an interactive table that shows feature codes, descriptions, access levels, and whether each feature is present in each selected file. Built-in search, filtering, and sorting make it easy to locate specific features or focus only on differences between files. Column visibility can be customized to show or hide descriptions and access information as needed. Users can remove files individually or clear all files at once, with results updating instantly. The tool also includes reporting and export options that reflect exactly what is visible on screen, allowing results to be printed, copied, saved as text, or exported to CSV for use in Excel or other spreadsheet tools. Overall, the program streamlines the process of comparing vehicle feature configurations, helping users quickly identify differences, validate setups, and document results without manual comparison or external tools.
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Engine replacements for all International engines will need to follow this procedure.
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This document will guide the user through a step-by-step procedure for detecting water leaks in vehicle cabs and windshields using an ultrasonic sound detector.
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This document provides: Steps to take when switch pack programming fails, or when switch pack disappears after body control module update Sample scenarios Additional information to assist readers in understanding DLB switch pack programming
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In some geographic areas, ambient temperatures reaching below 40°F (4°C), including high levels of humidity, an operator may experience engine stalling, low performance, and/or poor aftertreatment performance. This is caused by condensation accumulating and freezing within the Charge Air Cooler (CAC); affecting air flow into the engine. This article lists currently available winter front covers that can be installed on the front grille and bumper to reduce cold air flow to the engine compartment.
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This document will guide the user through understanding Prop Shaft Codes and understanding the variations of prop codes. (Metric Prop codes start with the number a 4 and Non metric Prop codes start with a 2.)
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In some instances, the driver's or passenger's door pod may become unresponsive, where it will not respond to any manual inputs from the driver or passenger. In some of these situations, it is possible for this symptom to be present without any fault codes becoming active. This article will guide the user through performing a hard reset of a door pod, which can restore the door pod to its operational condition, thereby avoiding the need for replacement. The steps in this article should be performed BEFORE diagnostics are completed for any active faults.
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This document is to notify the field of an issue with BCM that causes various electrical system concerns after the vehicle sits for 2-3 days. This can affect all LT, RH, MV, HV models, 2021MY and up HX, 2024MY and up CE Bus with BCM kernel version 752, 753, and 754. Vehicles built or updated with DLB between 6/1/25 and 11/4/25 are suspected of having these kernels installed on the BCM. The most common complaint is that the steering wheel switches do not function, which, depending on the vehicle model and options, can cause the bus door, pupil warning lights, radio controls, marker interrupt, and cruise control to stop working. Other complaints can include short circuit faults from multiple sensor circuits attached to the BCM setting at the same time, the vehicle will not go into gear, the headlights are stuck on, the brake lights are stuck on, or the parking brake alarm is sounding (horn chirping) with the parking brake set. As of 11/4/25, these symptoms can be resolved by updating the BCM to kernel 755 or later with DLB.
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Title: Service Portal iKNow Feedback Case Types Applies To: All
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Title: Driveline Information Center and Troubleshooting Procedures Applies To: All Vehicles
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MODELS INVOLVED: International® MV™ Series trucks
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Title: A/C Refrigerant and Oil Capacities Applies To: All current models
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Title: Fan belt replacement guidelines for frayed edges Applies To: All Models
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Title: Engine Emission Label Replacement, Certificate of Conformance and Clean Idle Sticker Addition Procedure Applies To: All Navistar Powered Trucks Requesting Engine Emission Label Replacement, Certificate of Conformance and/or Clean Idle Sticker, Clean Truck Check
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Title: Steering Gear Seal Repair Guidelines Applies To: Steering gears
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This document reminds technicians of the critical relationship between the truck's suspension and the driveline operating angles. The information applies to diesel, gas, and electric vehicles.
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Updates to Labor Information section.
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Title: Battery Disconnect Switch Replacement - Best Practices Applies To: All Models with Battery Disconnect Switch
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Title: Cummins B6.7 Air Compressor Discharge Update Applies To: Cummins B6.7 with feature code 0004VLE AIR DRYER LOCATION Mounted Inside Engine Compartment, Right Side
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This document will guide the user through inspecting the shark fin antenna cable for rubbing/chafing at the mounting hardware. In some cases, cable damage has been seen where the antenna cables pass over the mounting hardware. This cable damage can cause the fault codes listed below, intermittent operation of the predictive cruise control, and issues with OCC report uploading.
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REASON FOR REVISION: Added content to depict driveline conversions for six additional VINs. Content includes parts list, two new graphics, and 17 additional steps. DEFECT DESCRIPTION: Certain International® MVTM Series trucks may have a driveshaft that is too short and may come out of the slip yoke.
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Certain International® HV™, HX®, and MV™ Series trucks were converted from C-loop mirrors to pedestal mounted mirrors. Some of the unused holes during the conversion may have hardware improperly installed.
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This article addresses chassis lean conditions on all chassis. This does not include any diagnostics for body leans such as a cab lean. Keep in mind that a chassis lean may cause or accentuate a cab lean. Filling out the printable form and using the notes in blue will help you to determine the source of the lean and identify the action and parts required to correct the lean.
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This document will guide the user through installing the upper mounting hardware in place of the missing C-Loop and/or look down mirrors.
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This document is to guide users to eliminate brake pedal rattle noise.
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This document details the procedure that must be followed to ensure proper alternator troubleshooting.
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This document covers battery diagnostics, maintenance and storage requirement.
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Starter Diagnostics and warranty claim procedure; all engines EXCLUDING Cummins ISB engine with Allison transmission or PSI engine.
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Cummins ISB Starting system diagnostics.
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24A02 EFIX for addressing BCM programming for no FLR icons/messages in cluster
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J1939 Data Link Source Address Information
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Tire Pressure Monitoring system; Feature Codes 16VLS, 16VUY, 16VVA, 16VVM, or 16VUZ
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Diagnosis of chassis wander complaints.
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General Wheel Speed Sensor Troubleshooting
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Cummins B6.7 Grid Heater Relay
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Starter kicks out after 1 second on MV and HV with Cummins L9 Engines
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J1939 Data Link Troubleshooting
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Cummins B6.7 and L9 engines with codes 285 and 286
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Cummins Programming guide and fault codes285 & 265; only vehicles built with Cummins B6.7, X15, or L9 engines
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Telematics installation guidelines - Only units with 500K data link
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Air Compressor Inlet Hose Chaffing / Leaking
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.