Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
IB09-N-001I
INFORMATION BULLETIN: THE INFORMATION SET FORTH IN THIS BULLETIN IS INTENDED TO AID TECHNICIANS IN PROPERLY TESTING THE BATTERIES AND ALTERNATORS IN THE AFFECTED ISUZU VEHICLES. IT IS IMPORTANT TO CONFIRM THE BATTERY IS IN GOOD CONDITION PRIOR TO DIAGNOSIS OF THE ALTERNATOR AND CHARGING SYSTEM. NEVER REPLACE AN ALTERNATOR BEFORE TESTING THE BATTERY’S CONDITION.
IB19-K-002A
THIS INFORMATION BULLETIN OUTLINES THE SERVICE PROCEDURE FOR INSTALLATION OF FLUID LEVEL INDICATOR JOINT TUBE ANYTIME THE AISIN TRANSMISSION IS REMOVED OR OIL PAN IS REMOVED AND REINSTALLED TO PREVENT WATER INTRUSION TO TRANSMISSION.
IB15-X-001C
THIS INFORMATION BULLETIN IS TO REMIND DEALERS WHENEVER THE IPC ASSEMBLY IS REPLACED IN AN AFFECTED ISUZU MANUFACTURED VEHICLE, THEY ARE TO AFFIX AN ODOMETER REPLACEMENT STICKER, AS THE ODOMETER IS NOT PROGRAMMABLE. THE STICKER SHOULD BE FILLED OUT COMPLETELY WITH THE DATE OF REPLACEMENT ALONG WITH THE MILEAGE FROM THE PREVIOUS ODOMETER READING, AND THE DEALER CODE OF THE DEALERSHIP REPLACING THE IPC.
IB18-X-002F
INFORMATION BULLETIN: THIS BULLETIN APPLIES TO ALL OEM AND REMANUFACTURED ENGINE AND TRANSMISSION ASSEMBLIES, FOR THE AFFECTED VEHICLES LISTED ABOVE, TO BE REPLACED UNDER THE ISUZU NEW VEHICLE WARRANTY, GOODWILL, ISUZU PARTS WARRANTY, GOLD STAR USED TRUCK WARRANTY AND/OR ALL EXTENDED POWERTRAIN WARRANTIES OFFERED BY ISUZU, AS WELL AS ALL OVER-THE-COUNTER ENGINE AND TRANSMISSION ASSEMBLY REPLACEMENTS.
WB11-X-001A
The following information is provided to clearly explain Isuzuâs policy for control module (engine, transmission, antilock brake, instrument panel, body control, power interface, etc.) reprogramming. Control module calibrations are regularly updated for many reasons. These reasons may include, but are not limited to: model year change, software corrections, certification compliance, product improvement and specific application requirements. However, the mere existence of a newer control module calibration does not necessarily mean that warranty coverage exists or that the calibration must be installed. It is not our policy to update control modules, under warranty or after warranty, based solely on the availability of a newer calibration file. Below are our guidelines for reprogramming control modules.
IB13-R-001G
This bulletin outlines the procedures for using the Alpine Exchange Program (the "Exchange Program"). The Exchange Program must be used when any Alpine radio or other component covered by this bulletin is repaired under warranty and may also be used for radio and component repairs not covered under warranty. Contact Alpine directly for pricing and payment methods applicable to radio and component repairs not covered under warranty.
WB13-X-001B
Isuzu Commercial Truck of America, Inc. (ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoid delays in Parts Warranty claim payments and/or claim chargeback. This bulletin was revised to add a Parts Warranty Form
WB13-X-001A
Isuzu Commercial Truck of America, Inc. (ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoid delays in Parts Warranty claim payments and/or claim chargeback.
IB09-X-002B
The following is a list of the Isuzu-recommended Threebond product part numbers identified in the various Isuzu Workshop Manuals and bulletins. If a Threebond product is unavailable, we recommend that you utilize the chart below to find equivalent of similar products (when available) from Loctite and Permatex.
IB09-X-004C
The Isuzu Commercial Truck of America (ICTA) Service Technical Assistance Center (TAC) provides diagnostic support to Isuzu dealer technicians repairing Isuzu vehicles in and out of vehicle warranty. A TAC case number will be issued solely for information tracking purposes and future contact reference.
IB13R001E
This bulletin outlines the procedures for using the Alpine Exchange Program (the "Exchange Program"). The Exchange Program must be used when any Alpine radio covered by this bulletin is repaired under warranty and may also be used for radio repairs not covered under warranty. Contact Alpine directly for pricing and payment methods applicable to radio repairs not covered under warranty.
IB19-N-001
DIESEL ENGINES ISUZU COMMERCIAL TRUCK OF AMERICA IS PLEASED TO ANNOUNCE THE RELEASE OF OEM AND FLEET VALUE (FV) ELECTRICAL WIRE CONNECTORS FOR CERTAIN ISUZU N-SERIES AND F-SERIES TRUCKS. IN SOME INSTANCES, THE ELECTRICAL CONNECTORS LISTED IN THIS BULLETIN CAN BE A COST-EFFECTIVE REPAIR ALTERNATIVE TO REPLACING AN ENTIRE WIRING HARNESS, THEREBY REDUCING THE OPERATING EXPENCE FOR YOUR CUSTOMERS. PLEASE SEE THE TABLE BELOW FOR DETAILS REGARDING THE ELECTRICAL CONNECTORS CURRENTLY AVAILABLE
IB13R001C
ISUZU N-SERIES TRUCKS EQUIPPED WITH OPTIONAL ISUZU-AUTHORIZED ALPINE BLUETOOTH RADIO (RPO CODES I8H, I1V, OR I2V) THIS BULLETIN OUTLINES THE PROCEDURES FOR USING THE ALPINE EXCHANGE PROGRAM (THE "EXHANGE PROGRAM"). THE EXCHANGE PROGRAM MUST BE USED WHEN ANY ALPINE RADIO COVERED BY THIS BULLETIN IS REPAIRED UNDER WARRANTY AND MAY ALSO BE USED FOR RADIO REPAIRS NOT COVERED UNDER WARRANTY. CONTACT ALPINE DIRCTLY FOR PRICING AND PAYMENT METHODS APPLICABLE TO RADIO REPAIRS NOT COVERED UNDER WARRANTY.
PIP5540D
This Preliminary information communicates to the technician the need to inspect the induction system for potential icing issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.
PIP5628
This Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
PIP5540B
This Preliminary information communicates to the technician the need to inspect the induction system for potential icing issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.
PIP4925B
This preliminary information document communicates a tip on the way to diagnose possible induction or exhaust air leaks using the evaporative emission cart smoke machine and ultrasonic leak detector tools.
PIC6107A
This Preliminary Information communication provides information to the technician about being unable to receive OnStar ?Over The Air? updates. Technician will need to press the OnStar button and verify they have an active account and that the call connects with data and location.
IB18X002A
IMPORTANT: EFFECTIVE JUNE 1, 2018 ? THE IQC PROCESS WILL BE TRANSFERRED TO ISUZU TECHNICAL ASSISTANCE. AS OF JUNE 1, 2018, PLEASE CONTACT THE ISUZU TECHNICAL ASSISTANCE LINE AT 1-877-ISUZUCV (1-877-478-9828), PROMPT 3, PRIOR TO REPLACING ENGINES OR TRANSMISSIONS THAT ARE BELIEVED TO BE COVERED BY THE ISUZU NEW VEHICLE WARRANTY, ISUZU PARTS WARRANTY, GOLD STAR USED TRUCK WARRANTY AND/OR ALL EXTENDED POWERTRAIN WARRANTIES OFFERED BY ISUZU AS WELL AS OVER-THE COUNTER ENGINE AND TRANSMISSION ASSEMBLY REPLACEMENTS.WE ASK YOU TO CALL THE TAL SO THAT WE MAY OBTAIN FASTER AND MORE ACCURATE QUALITY INFORMATION ON FAILED ENGINES AND TRANSMISSION ASSEMBLIES AND IMPROVE THE RELIABILITY OF OEM AND SERVICE REPLACEMENT ENGINE AND TRANSMISSION ASSEMBLIES.
PIT5399A
This Preliminary Information communication provides information to the technician about connectivity concerns when connecting an Apple device via USB cord. Technician should insure the customer is using an original equipment manufacturer Apple USB cable.
IB10X001E
THIS BULLETIN IS BEING ISSUED TO INFORM DEALERS OF DIESEL PARTICULATE FILTER (DPF) CLEANING RECOMMENDATIONS, INSPECTION PRACTICES, AND RECOMMENDED R&R PROCEDURES FOR SERVICE AND CLEANING SYSTEM AVAILABILITY.
IB17L001
Damage to fuel systems, including to both low and high pressure components, often results from fuel contamination. Operating a vehicle?s diesel engine on fuels and additives that do not meet the vehicle manufacturer?s specifications for lubrication and cooling, or that have improper anti-corrosion properties, can cause drivability problems as well as component damage or even failure. Due to the tight tolerances on modern diesel engines, contaminants such as water can dilute the lubricating properties of diesel fuel and cause engine damage. For instance, water can lead to acid forming in the fuel system, which can be extremely caustic and harmful to the engine. Contamination of high pressure fuel system components may cause symptoms including, but not limited to, the following:
PIT3099P
This Preliminary Information communication provides information to the technician about installing General Motors Accessory pats. Technician can check Service Information for some accessories. Technician can also contact Partect for assistance. Technician can also contact Techline Customer Support Center for programming issues.
PIC5491J
THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT VEHICLES THAT HAVE AN ONSTAR SYSTEM THAT WILL NOT POWER UP. TECHNICIAN SHOULD TURN OFF THE IGNITION AND CANCEL RETAINED ACCESSORY POWER. AFTER THE VEHICLE HAS POWERED DOWN REMOVE POWER TO THE ONSTAR MODULE FOR FIVE MINUTES. AFTER THE POWER HAS BEEN REMOVED FOR FIVE MINUTES, IF THE ONSTAR SYSTEM IS WORKING RELEASE THE VEHICLE. IF THE ONSTAR SYSTEM IS STILL INOPERATIVE CONTINUE WITH PUBLISHED SERVICE INFORMATION DIAGNOSTICS.
PIP5029G
THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT VEHICLES THAT HAVE A MALFUNCTION INDICATOR LAMP ON OR ENGINE MISFIRE, ROUGH IDLE, EXTENDED CRANK, OR CRANK NO START IN SOME CASES. TECHNICIAN WILL NEED TO PERFORM PUBLISHED SERVICE INFORMATION DIAGNOSTICS. IF TECHNICIAN FINDS CARBON, AN UPPER ENGINE AND VALVE CLEANING SHOULD BE PERFORMED.
PIC5953A
This Preliminary Information communication provides information to the technician about vehicles that may have an issue when using Bluetooth voice recognition with an iPhone. Technician should work with the customer to insure the phone contacts to not have any Emojis loaded to any contact.
PIP5226A
THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT FINDING NEEDLE BEARINGS DURING AN OIL CHANGE. TECHNICIAN WILL GAIN ACCESS TO THE ROLLER ROCKERS TO INSPECT THEM. ONLY REPLACE THE ROLLER ROCKER THAT IS MISSING NEEDLE BEARINGS. BE SURE TO CLEAN THE OIL DRAINS TO RETRIEVE THE NEEDLE BEARINGS. EACH ROLLER ROCKER HAS 66 BEARINGS.
PIP5232B
This Preliminary Information communication provides information to the technician about gasoline powered cars, mid-size trucks, light duty trucks, and heavy duty trucks with premature catalytic converter failures. It is recommended to inspect for a poor crimp on the grounds ring terminal at the engine block for the bank with the concern and repair the wire.
PIC4310L
This Preliminary Information communication provides information to the technician about vehicle that may have an OnStar system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.
PIC3278F
This Preliminary Information communication provides information to the technician the steps needed to diagnose and repair the vehicles that may have unwanted or phantom phone calls. Technician will need to determine what type of call the customer is having that is unwanted. The vehicle may receive an incoming call just like any other phone. Typically the customer will hear the phone ringing in the vehicle. This scenario also includes incoming Bluetooth calls. One type of unwanted call can be made if the key pad is faulty the OnStar system will try to make a blue button call for shorted voltage in the circuits. The OnStar module could have an internal fault and produce a "Phone Unavailable" audio message also it may have a Diagnostic Trouble Code U1500 or B1000. Refer to diagnostics for the Diagnostic Trouble Code making sure to follow any applicable Bulletins or Preliminary Information sheets. A "Ready" or "OnStar ready" audio message heard while driving. In some cases it has been found that the customer is inadvertently pressing the ?push to talk? button on the steering wheel controls. On rare occasions, other issues in the steering column or Steering Wheel Control system may induce this concern.
PIC4310K
This Preliminary Information communication provides information to the technician about vehicle that may have an OnStar system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.
PIT5264A
This Preliminary Information communication provides information to the technician about vehicles that are travelling from Canada to the United States. While in the United States they are unable to receive Turn-by-Turn directions. Due to the existing cellular provider not having roaming agreements in areas outside of Canada to support transmitting of the packet data required for Turn-By-Turn feature to operate. The customer has 3 options while traveling through the United Sates. First if the vehicle is equipped with a navigation radio they can request a "Destination Download" to the vehicle. Second if the customer uses the OnStar RemoteLink app they can send the directions to the vehicle. The third option would be to have the vehicle loaded with a ?500 phone number? The customer will no longer be able to use their Hands Free Calling minutes when the new 500 phone number is loaded. If a customer chooses to restore Hands Free Calling in the future a new phone number will be assigned to the vehicle; previous phone numbers are not available.
PIP5232
This Preliminary Information communication provides information to the technician about gasoline powered cars, mid-size trucks, light duty trucks, and heavy duty trucks with premature catalytic converter failures. It is recommended to inspect for a poor crimp on the grounds ring terminal at the engine block for the bank with the concern and repair the wire.
PIP5226
This Preliminary Information communication provides information to the technician about finding needle bearings during an oil change. Technician will gain access to the roller rockers to inspect them. Only replace the roller rocker that is missing needle bearings. Be sure to clean the oil drains to retrieve the needle bearings. Each roller rocker has 66 bearings.
PIT3099M
This Preliminary Information communication provides information to the technician about installing General Motors Accessory pats. Technician can check Service Information for some accessories. Technician can also contact Partect for assistance. Technician can also contact Techline Customer Support Center for programming issues.
IB-14-X-001
ISUZU: INFORMATION REGARDING CORROSION INHIBITOR IMPROVEMENT THAT CHANGES COLOR OF COOLANT TO A DARK COLOR AND IS ADDED AT PORT TO BOTH RADIATOR AND SURGE TANK. *PE
PIC5959B
This Preliminary Information communication provides information to the technician about vehicle that has no XM audio on certain channels but XM channel info is displayed. Technician will need to contact XM and deactivate and activate the module.
PIC4310J
This Preliminary Information communication provides information to the technician about vehicle that may have an OnStar system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.
PIP5163A
This Preliminary Information communication provides information to the technician about engine block of possible cylinder bore damage, scoring or out of round as the possible cause of engine oil consumption, misfire, cylinder leakage or blow by. Technician will need to inspect the engine for Cylinder damage or scoring, An out of round cylinder bore, Dirt intrusion, and Catalytic Converter failure.
PIC5088E
This Preliminary Information communication provides information to the technician about vehicles that may not receiving all channels on the XM band. Technician will need to use a scan tool and verify current Digital Radio Receiver Status under Data Display. Technician will need to look at the second line labeled Digital Radio Receiver Status will display a number of 00 - 04. Technician will repair per the status code.
PIC5953
This Preliminary Information communication provides information to the technician about vehicles that may have an issue when using Bluetooth voice recognition with an iPhone. Technician should work with the customer to insure the phone contacts to not have any Emojis loaded to any contact.
PIP5163
This Preliminary Information communication provides information to the technician about engine block of possible cylinder bore damage, scoring or out of round as the possible cause of engine oil consumption, misfire, cylinder leakage or blow by. Technician will need to inspect the engine for Cylinder damage or scoring, An out of round cylinder bore, Dirt intrusion, and Catalytic Converter failure.
IB-13-E-001
ISUZU: MAINENANCE AND LUBRICATION REMINDER OF THE FRONT AXLE KINGPIN. THIS IS IMPORTANT FOR THE STEERING SYSTEM. *KB
IB-13-E-002
ISUZU: INSTALLATION OF A THREE BOND 1215 PART IS RECOMMENDED WHEN INSTALLING THE KINGPIN SEALING PLUG. *KB
PIC4310H
This Preliminary Information communication provides information to the technician about vehicle that may have an OnStar system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.
PIT4907A
This Preliminary Information communication provides information to the technician about brake rotors on new vehicles and replacement parts from General Motors Service Parts Operations. Technician should be advised the costing should not be removed from the brake rotor it will wear off with normal brake usage. Dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle.
PIC4935D
This Preliminary Information communication provides information to the technician about vehicles that during battery parasitic drain test, there may be some confusion as to what the normal power consumption reading should be from the OnStar system. Technician should understand the power cycles of the various OnStar systems. All Generation 6, 7, 8, and 9 systems are powered up continuously for 48 hours from ignition off. After 120 hours from ignition off, these systems then completely power off. The Onstar modules draw: * IGN ON - 240 to 400 Milliamp. * IGN OFF - 3 to 20 Milliamp for 48 hours or 120 hours on Gen 9 and vehicle communication platforms. * IGN OFF - 0.2 to 0.8 Milliamp after 48 hours or 120 hours on Gen 9 and vehicle communication platforms.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.