SC 69-18
Service Bulletin/Repair Instructions
Service Campaign sent to Dealers and Owners. Outlines instructions to update the Infotainment Radio firmware so the unit will not play DVDs while the vehicle is in drive.
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SC 69-18
Service Campaign sent to Dealers and Owners. Outlines instructions to update the Infotainment Radio firmware so the unit will not play DVDs while the vehicle is in drive.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.