SSM76412 - 10MAR26
Other
Smart Key Deactivated message on instrument cluster and is unable to start their vehicle.
Vehicle report
2019 JAGUAR E-PACE
Service bulletins
288 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
JLRTB02023NAS3 RESCINDED
Service Bulletin/Repair Instructions
MIL Illuminated.
SSM76387 - 29AUG25
Other
Customer may report Body and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset or become inoperable every 8-10 minutes while driving.
SSM76302 - 17JUN25
Other
Front Stabilizer Bar Link - Noisy
TUCC_JUN2025_46
Other
MIL on Instrument cluster.
TUCC_APR2025_18
Other
Leaking windshield that caused the water ingress on the electrical component.
TUCC_APR2025_22
Other
Cosmetic defect to IDMA and ICDM will also be handled via AutoFRED for specific model callouts.
SSM76302 - 07APR25
Other
Front Stabilizer Bar - Noisy-
MRC_H419_N725_MAR2025_43
Other
These Customer Satisfaction Programs (CSP’s) are being made available as a benefit under the Class Action settlement agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software- Over-The-Air (SOTA) updates.
MRC_H428_N769_MAR2025_44
Other
This extended warranty covers all repairs to, or replacement of the Infotainment Master Controller (IMC), for 1 year from 3rd February 2025 to 3rd February 2026 for all vehicles that have or will have an expired JLR vehicle warranty in this time period - Unlimited mileage.
SFCC_MAR2025_17
Other
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the instrument cluster.
SFCC_MAR2025_18
Other
There have been several FRED submissions for a customer allegation of a brake noise concern.
SFCC_MAR2025_20
Other
There have been several FRED submissions for a customer allegation of brake judder/vibration.
NAS25.02.003
Service Bulletin/Repair Instructions
NGI Infotainment Class Action Settlement
SFCC_FEB2025_25
Other
These Customer Satisfaction Programs (CSP’s) are being made available as a benefit under the Class Action settlement agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software-Over- The-Air (SOTA) updates.
SFCC_FEB2025_26
Other
Infotainment Master Controller (IMC) Extended Warranty
H419
Service Bulletin/Repair Instructions
InControl Touch Pro Wired Update
H428
Service Bulletin/Repair Instructions
Infotainment Master Controller (IMC) Extended Warranty
SFCC_DEC2024_48
Other
Low coolant light on or smell of coolant from engine area.
SSM76165
Other
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
SFCC_NOV2024_32
Other
The engine cooling pump has a visible coolant leak.
SFCC_NOV2024_36
Other
MIL lamp on the instrument cluster. FUEL PUMP DRIVER MODULE INOPERATIVE
SSM76203
Other
Fuel Pump Driver Module Inoperative
SFCC_OCT2024_45
Other
Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device.
SFCC_SEP2024_45
Other
Low coolant light on or visible signs of engine coolant on or around the coolant pump.
SFCC_SEP2024_52
Other
A customer may report that the windshield wipers stop up on the windshield when turned off.
SFCC_JUL2024_41
Other
Low coolant light on or smell of coolant from engine area.
SFCC_JUN2024_45
Other
Low coolant light on or smell of coolant from engine area.
SFCC_MAR2024_70
Service Bulletin/Repair Instructions
A creaking type noise from the roof area is heard while driving.
JLRTB02079NAS2
Service Bulletin/Repair Instructions
Creaking Noise From Glass Roof Panel
H444 ER V1
Service Bulletin/Repair Instructions
Certain 2017 to 2019MY Jaguar vehicles equipped with Ingenium I4 2.0L Diesel engines, when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the monitor readiness status as not supported.
SFCC_DEC2023_32
Service Bulletin/Repair Instructions
Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found that workflow may provide false result if IMC is not in a faulted state when workflow is run to identify potential Polar Switch Firmware fault.
SFCC_NOV2023_30
Service Bulletin/Repair Instructions
Startup battery keeps draining / Vehicle will not start
SFCC_OCT2023_40
Service Bulletin/Repair Instructions
Customer reports lack of power and/or check engine light on.
SSM75813
Service Bulletin/Repair Instructions
Weather and Park & Pay Apps disappear after PIVI update
WACCSEP23_6
Service Bulletin/Repair Instructions
Battery low warning displayed on instrument cluster and/or no-start
SFCC_SEP2023_45
Service Bulletin/Repair Instructions
The wiper blades streak, smear, judder or squeak during operation
SFCC_SEP2023_46
Service Bulletin/Repair Instructions
The sunglass holder wonât open or does not operate correctly
SFCC_JUL2023_31
Service Bulletin/Repair Instructions
Battery low warning displayed on instrument cluster and/or no-start.
SSM75725
Service Bulletin/Repair Instructions
MISFIRE OR ROUGH RUNNING
SSM75725ATT
Service Bulletin/Repair Instructions
MISFIRE OR ROUGH RUNNING
SSM76018
Service Bulletin/Repair Instructions
Customers may report a change of Jaguar drive control to 'Comfort' mode, without driver input.
SFCC_JUN2023_34
Service Bulletin/Repair Instructions
Customers may report a change of Jaguar drive control to 'Comfort' mode, without driver input.
SFCC_JUN2023_47
Service Bulletin/Repair Instructions
A customer may report that the front or rear door latch does not operate as expected.
SSM76023
Service Bulletin/Repair Instructions
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated.
SSM76010
Service Bulletin/Repair Instructions
A customer may report that the front or rear door latch does not operate as expected.
SFCC_APR2023_32
Service Bulletin/Repair Instructions
Customer reports of 12V battery issues. These range from battery low warning displayed to no-start.
SSM75964
Service Bulletin/Repair Instructions
Amber Malfunction Indicator Lamp (MIL) Displayed â Engine May Not Start With Multiple DTCs Present
SSM75952
Service Bulletin/Repair Instructions
Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App & Parking app are inoperative.
SFCC_FEB2023_36
Service Bulletin/Repair Instructions
Customer reports, Engine Light is on and poor cabin heating.
SFCC_FEB2023_38
Service Bulletin/Repair Instructions
Customer reports, Engine Light is on and engine running rough.
SSM75931
Service Bulletin/Repair Instructions
ENGINE MISFIRE
SSM75919
Service Bulletin/Repair Instructions
CHECK ENGINE (AMBER) AND POOR CABIN HEATING
SSM75909
Service Bulletin/Repair Instructions
Malfunction Indicator Lamp
SSM75826
Service Bulletin/Repair Instructions
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
SSM75826ATT
Service Bulletin/Repair Instructions
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
SFCC_OCT2022_34
Service Bulletin/Repair Instructions
Customer reports that low coolant lamp on, coolant leak.
SSM75617
Service Bulletin/Repair Instructions
NEAR FIELD SENSING FEATURE DEGRADATION
SSM75804
Service Bulletin/Repair Instructions
NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
SSM75856
Service Bulletin/Repair Instructions
UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING
SFCC_SEP2022_30
Service Bulletin/Repair Instructions
Message center displays âCoolant Level Lowâ warning message.
SFCC_SEP2022_31
Service Bulletin/Repair Instructions
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
SSM75849
Service Bulletin/Repair Instructions
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
SSM75849ATT
Service Bulletin/Repair Instructions
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
SFCC_AUG2022_35
Service Bulletin/Repair Instructions
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
SFCC_AUG2022_37
Service Bulletin/Repair Instructions
Customer reports coolant level low message on dash or a coolant leak.
SSM75809
Service Bulletin/Repair Instructions
COOLANT LEVEL LOW WARNING MESSAGE
SFCC_JUN2022_32
Service Bulletin/Repair Instructions
Driveline Noise or Vibration
SFCC_MAY2022_18
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_MAY2022_39
Service Bulletin/Repair Instructions
Front Suspension Knocking Noise
SSM75745
Service Bulletin/Repair Instructions
ENGINE MISFIRE OR ROUGH RUNNING
SFCC_APR2022_17
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_APR2022_18
Service Bulletin/Repair Instructions
Customer reports numerous concerns, such as low battery warning message on startup, or vehicle will not start after sitting.
SFCC_APR2022_29
Service Bulletin/Repair Instructions
Thermostat coolant leak - Evident fluid leak from the engine compartment and the "Coolant Level Low" warning message may be on the cluster
SFCC_MAR2022_22
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_MAR2022_33
Service Bulletin/Repair Instructions
Thermostat coolant leak
SSM75709
Service Bulletin/Repair Instructions
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
SFCC_FEB2022_22
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_FEB2022_38
Service Bulletin/Repair Instructions
Charge warning light on, MIL light
SSM75667
Service Bulletin/Repair Instructions
HVAC taking longer than expected to warm the cabin in cold environments.
SFCC_JAN2022_22
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_JAN2022_46
Service Bulletin/Repair Instructions
Seat Mounted Seat Switches Not Working
SFCC_DEC2021_20
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_DEC2021_37
Service Bulletin/Repair Instructions
AJ20-P4 engine- Coolant leak from Thermostat
SFCC_DEC2021_44
Service Bulletin/Repair Instructions
Seat Mounted Seat Switches Not Working
BIG5DEC21_27A
Service Bulletin/Repair Instructions
Voice guidance concerns when using Apple CarPlay.
JTB00659NAS4
Service Bulletin/Repair Instructions
The engine Malfunction Indicator Lamp (MIL) may be illuminated.
SSM75559
Service Bulletin/Repair Instructions
Coolant leak from Thermostat
SSM75619
Service Bulletin/Repair Instructions
Seat mounted seat switches â Seats not moving
IC TP 21B
Service Bulletin/Repair Instructions
4X4I SCREEN The screen will show the correct pitch and roll angle of the vehicle APPLE CARPLAY Turn by turn voice guidance will now work in Apple CarPlay Maps INSTRUMENT PANEL CLUSTER CONTROL MODULE B (IPCB) When playing FM radio source the IPCB will no longer show a Gray background COMPASS VIEW The north indicator "N" in compass view will be updated when there is a theme change HOTSPOT CONNECTIVITY Improved stability of Hotspot functionality DVD Improved stability of DVD functionality ELECTRIC VEHICLE (EV) CHARGING Charging port will flash green instead of blue when charging MEDIA PLAYER Album art is now available in media library STEERING WHEEL CONTROLS Improved stability of Steering wheel control functionality after using rear media feature REAR SEAT ENTERTAINMENT (RSE) Video can now be played on both rear screens at the same time In the rear right screen, the text for passenger and driver seats are no longer swapped in German SELF-LEARNING CAR Improved stability of self learning car mode SETTINGS In the Chattanooga region in USA near the Eastern/Central time zone border the infotainment time is now no longer 1 hour behind in Auto mode Telematic Control Unit Module (TCU) installation popup will no longer display message in English while the language is set to Chinese SYSTEM Improved stability on start up TIMED CLIMATE Timed climate icon will no longer appear on Interactive Display Module 'A' (IDMA) while vehicle is in motion
SFCC_NOV2021_25
Service Bulletin/Repair Instructions
Post 21A Update Apple CarPlay® Navigation Voice Guidance Not Heard
BIG5NOV21_41A
Service Bulletin/Repair Instructions
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as Waze.
SFCC_OCT2021_22
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_OCT2021_31
Service Bulletin/Repair Instructions
Timing chain replacement VVT Service Part Incorrectly Boxed
SFCC_OCT2021_42
Service Bulletin/Repair Instructions
Seat Recliner Motor Inoperative
SFCC_OCT2021_43
Service Bulletin/Repair Instructions
Seat Power Fore/Aft Motor Inoperative
SFCC_OCT2021_44
Service Bulletin/Repair Instructions
Seat Power Height Adjustment Motor Inoperative
SSM75557
Service Bulletin/Repair Instructions
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
SFCC_SEP2021_25
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SSM755136
Service Bulletin/Repair Instructions
Panoramic roof sun blind inoperable.
SSM755136ATT
Service Bulletin/Repair Instructions
Panoramic roof sun blind inoperable.
SFCC_AUG2021_32
Service Bulletin/Repair Instructions
Key remote functions and/or passive entry stopped working.
SFCC_AUG2021_33
Service Bulletin/Repair Instructions
Connectivity functions are no longer working.
SFCC_AUG2021_34
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_AUG2021_38
Service Bulletin/Repair Instructions
Customer states harsh shift, transmission warning lamp.
SFCC_AUG2021_39
Service Bulletin/Repair Instructions
â Customer states check engine light is illuminated.
SSM75499
Service Bulletin/Repair Instructions
Customers may report a change of Jaguar Drive Control (JDC) to "COMFORT" mode without driver input.
SFCC_JUL2021_39
Service Bulletin/Repair Instructions
Customer States iPhone 12 with MagSafe not charging when using the Wireless Device Charger feature
SFCC_JUL2021_40
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_JUL2021_43
Service Bulletin/Repair Instructions
BECM offline after programming.
SSM75436
Service Bulletin/Repair Instructions
Powertrain Control Module (PCM) displays some Diagnostic Trouble Codes (DTC`s)
SFCC_JUN2021_23
Service Bulletin/Repair Instructions
Infotainment Updates
SFCC_JUN2021_24
Service Bulletin/Repair Instructions
Navigation voice guidance is not working with Apple CarPlay
SFCC_JUN2021_29
Service Bulletin/Repair Instructions
Check Engine MIL is illuminated.
SFCC_MAY2021_35
Service Bulletin/Repair Instructions
Check Engine MIL is illuminated.
SSM75412
Service Bulletin/Repair Instructions
Smart key inoperative
SSM75415
Service Bulletin/Repair Instructions
Update Apple Carplay Navigation Voice Guidance Not Heard
NAS20.11.001.3
Service Bulletin/Repair Instructions
Driveability flat spots; - Malfunction Indicator Lamp (MIL) illuminated with Variable Camshaft Timing (VCT) Diagnostic Trouble Code(s) (DTC) stored in the Powertrain Control Module (PCM); Increased induction noise while driving; and/or a small reduction in performance.
JLRTB02004NAS3
Service Bulletin/Repair Instructions
Temperature Displayed Incorrectly
SSM75405
Service Bulletin/Repair Instructions
Malfunction Indicator Lamp
SFCC_APR2021_20
Service Bulletin/Repair Instructions
IMC Update 21A will not install
SFCC_APR2021_27
Service Bulletin/Repair Instructions
There was a flashing D when slowing to a stop.
SFCC_APR2021_32
Service Bulletin/Repair Instructions
There is a noise from the vehicle while driving.
SFCC_APR2021_35
Service Bulletin/Repair Instructions
A customer may report a creaking type noise coming from the roof glass area while driving at low speeds and/ or rough ground.
SSM59597Attachme
Service Bulletin/Repair Instructions
Attachment.
JLRTB02018NAS2
Service Bulletin/Repair Instructions
'Smart key not found' Message Displayed On Instrument Panel Cluster (IPC) and Intermittent Smart Key Operation
SFCC_MAR2021_21A
Service Bulletin/Repair Instructions
IMC 20C1 Software Release
SFCC_MAR2021_21B
Service Bulletin/Repair Instructions
TCU v19.2
SFCC_MAR2021_21C
Service Bulletin/Repair Instructions
Pivi IP27.2 (OS 2.0.6)
SFCC_MAR2021_36
Service Bulletin/Repair Instructions
Creak Noise From Glass Roof Panel
JLRTB02079NAS1
Service Bulletin/Repair Instructions
Creaking Noise From Glass Roof Panel
SFCC_FEB2021_24A
Service Bulletin/Repair Instructions
IMC 20C1 Software Release
SFCC_FEB2021_24B
Service Bulletin/Repair Instructions
TCU v19.2
SFCC_FEB2021_24C
Service Bulletin/Repair Instructions
Pivi IP27.1 (OS 2.0.6)
SFCC_FEB2021_33
Service Bulletin/Repair Instructions
Check Engine MIL
SFCC_FEB2021_34
Service Bulletin/Repair Instructions
Check Engine MIL
JTB00579NAS2
Service Bulletin/Repair Instructions
RESCINDED - Transmission Cover Gasket Leak - RESCINDED
SFCC_JAN2021_15
Service Bulletin/Repair Instructions
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of variable valve timing (VVT) solenoids on both intake an exhaust.
H299NAS2
Service Bulletin/Repair Instructions
Variable Camshaft Timing (VCT) Solenoids
NAS20.11.001v2
Service Bulletin/Repair Instructions
A potential issue has been identified on Jaguar certain vehicles with the INGENIUM I4 2.0L petrol engine within the listed Affected Vehicle Range which may exhibit one or more of the following: Driveability flat spots; Malfunction Indicator Lamp (MIL) illuminated with Variable Camshaft Timing (VCT) Diagnostic Trouble Code(s) (DTC) stored in the Powertrain Control Module (PCM); Increased induction noise while driving; and/or A small reduction in performance.
SFCC_DEC2020_29
Service Bulletin/Repair Instructions
The engine is running rough. There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
SFCC_NOV2020_16
Service Bulletin/Repair Instructions
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of variable camshaft timing (VCT) solenoids on both intake an exhaust.
SFCC_NOV2020_36
Service Bulletin/Repair Instructions
The engine fan runs excessively.
BIG5NOV20_30
Service Bulletin/Repair Instructions
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of variable camshaft timing (VCT) solenoids on both intake an exhaust.
H299NAS1
Service Bulletin/Repair Instructions
DRIVEABILITY FLAT SPOTS, MIL ILLUMINATED, NOISE WHILE DRIVING, SMALL REDUCTION IN PERFORMANCE
NAS20.11.001
Service Bulletin/Repair Instructions
Affected Vehicle Range which may exhibit one or more of the following: Driveability flat spots; Malfunction Indicator Lamp (MIL) illuminated with Variable Camshaft Timing (VCT) Diagnostic Trouble Code(s) (DTC) stored in the Powertrain Control Module (PCM); Increased induction noise while driving; and/or A small reduction in performance.
NAS20.11.002
Service Bulletin/Repair Instructions
Affected Vehicle Range which may exhibit one or more of the following: Driveability flat spots; Malfunction Indicator Lamp (MIL) illuminated with Variable Camshaft Timing (VCT) Diagnostic Trouble Code(s) (DTC) stored in the Powertrain Control Module (PCM); Increased induction noise while driving; and/or A small reduction in performance.
SSM74827
Service Bulletin/Repair Instructions
Coolant level is over the maximum fill line at PDI.
SFCC_OCT2020_16
Service Bulletin/Repair Instructions
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of variable valve timing (VVT) solenoids on both intake an exhaust.
SFCC_OCT2020_35
Service Bulletin/Repair Instructions
The engine will shut off at low speed approaching a stop and restart immediately by using the engine start button. There is a flashing âDâ in the instrument cluster.
SFCC_OCT2020_40
Service Bulletin/Repair Instructions
The Check Engine Lamp is illuminated.
SSM75082
Service Bulletin/Repair Instructions
Service replacement engines may require a balance shaft update prior to fitment.
SSM75081
Service Bulletin/Repair Instructions
Customers may report a change of Jaguar Drive Control (JDC) to âComfortâ mode without driver input.
SFCC_SEP2020_27
Service Bulletin/Repair Instructions
The engine fan will run sometimes after the engine is shut off.
SFCC_SEP2020_29
Service Bulletin/Repair Instructions
There is a squeak from the engine at startup or shut down.
JLRTB02004NAS2
Service Bulletin/Repair Instructions
TEMPERATURE DISPLAYED INCORRECTLY
SFCC_AUG2020_30
Service Bulletin/Repair Instructions
The engine will shut off at a stop and restart immediately by using the start button.
SFCC Jul20_18
Service Bulletin/Repair Instructions
The Check Engine MIL is on. There is a lack of power from the engine.
SFCC Jul20_26
Service Bulletin/Repair Instructions
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio popping noise iOS13 Bluetooth improvements Additional improvements
SFCC Jul20_41
Service Bulletin/Repair Instructions
Outer Door Seal Adrift
NAS20.07.011
Service Bulletin/Repair Instructions
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range which may experience excessive engine cooling fan noise in the passenger compartment and eventual degradation of the engine cooling system performance.
NAS20.07.001
Service Bulletin/Repair Instructions
Please be advised that effective immediately Service Actions H291 and N451, Coolant Pump Operation, have been reinstated.
BIG5_JUN_42
Service Bulletin/Repair Instructions
EFFECTIVE JUNE 10TH 2020 . N451 AND H291 CAMPAIGNS HAVE BEEN SUSPENDED. IT HAS BEEN DETERMINED THAT THE NEW SOFTWARE IS MISSING CERTAIN PARTS OF THE CALIBRATION WHICH WILL RESULT IN UNSUCCESSFUL DOWNLOADS.
SFCC_JUN2020_41
Service Bulletin/Repair Instructions
A customer may report a wind noise or that the door seal is coming loose.
SFCC_JUN2020_8
Service Bulletin/Repair Instructions
Service Actions H291 and N451 Temporarily Suspended
SSM74857
Service Bulletin/Repair Instructions
Suspended Campaign H291
SSM74859
Service Bulletin/Repair Instructions
Door Seal Loose / Adrift
SSM74859ATT
Service Bulletin/Repair Instructions
Door Seal Loose / Adrift
BIG5_JUN_48
Service Bulletin/Repair Instructions
Affected vehicles require a software update to the Powertrain Control Module (PCM) to prevent radiator fans running continuously
NAS20.06.006
Service Bulletin/Repair Instructions
Service Actions H291 and N451 Temporarily Suspended
H291NAS1
Service Bulletin/Repair Instructions
EXCESSIVE COOLING FAN NOISE AND DEGRADATION OF COOLING FAN PERFORMANCE
NAS20.06.003
Service Bulletin/Repair Instructions
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range which may experience excessive engine cooling fan noise in the passenger compartment and eventual degradation of the engine cooling system performance.
SFCC_MAY2020_24
Service Bulletin/Repair Instructions
Stability Control Not Available, Intelligent Emergency Braking System Not Available, ATPC Disabled, Forward Alert Not Available Messages are displayed on the Instrument Cluster.
SFCC_MAY2020_32
Service Bulletin/Repair Instructions
A customer may report a wind noise or that the door seal is coming loose.
JLRTB02020NAS2
Service Bulletin/Repair Instructions
The Malfunction Indicator Lamp (MIL) is illuminated on the Instrument Panel Cluster (IPC) with reduced engine performance. Further investigation has shown that Diagnostic Trouble Code(s) (DTC) P2170-11 is stored in the Powertrain Control Module (PCM).
SSM74801
Service Bulletin/Repair Instructions
After a successful Body Control Module (BCM) update, the module is left with incorrect software and the ignition cannot be turned on.
SSM74780
Service Bulletin/Repair Instructions
JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM & DAB), specifically relating to reports of the touchscreen displaying âRadio not availableâ from vehicle start-up and continues for the entire drive.
SFCC_APR20_PG24
Service Bulletin/Repair Instructions
⢠There is a loud noise from the front of the vehicle. ⢠The Check Engine MIL is on.
SFCC_APR20_PG28
Service Bulletin/Repair Instructions
To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward. SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software.
SFCC_APR20_PG31
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
SSM74787
Service Bulletin/Repair Instructions
When attempting to complete the âReplace ECUâ application for the Occupant Classification System Module (OCS) the application fails. The error message âThe following error was encountered: â is displayed to the user.
JLRTB02030NAS1
Service Bulletin/Repair Instructions
A loud noise can be heard coming from the engine compartment. Investigation has found that the engine cooling fan is constantly running at high speed and the following Diagnostic Trouble Codes (DTCs) may be stored in the Powertrain Control Module (PCM): ⢠P2B61-73 ⢠P26CB-72
SSM74763
Service Bulletin/Repair Instructions
InControl Remote App does not update vehicle location or show correct vehicle status. Remote features (e.g.: Remote Engine Start, Beep and Flash, Remote Lock/Unlock etc.) do not work. The Telematics Control Unit (TCU) unable to communicate with Telematics Service Provider due to curl library error.
JLRTB02023NAS2
Service Bulletin/Repair Instructions
The Malfunction Indicator Lamp (MIL) is illuminated on the Instrument Panel Cluster (IPC) with a small loss in performance and reduction in accelerator response.
SFCC_MAR12_21
Service Bulletin/Repair Instructions
The Check Engine MIL is on.
SFCC_MAR12_29
Service Bulletin/Repair Instructions
XM radio is inop.
SFCC_MAR12_30
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
JLRTB02023NAS1
Service Bulletin/Repair Instructions
The Malfunction Indicator Lamp (MIL) is illuminated on the Instrument Panel Cluster (IPC) with a small loss in performance and reduction in accelerator response.
SFCC_FEB20_34
Service Bulletin/Repair Instructions
XM radio is inop.
SSM74385
Service Bulletin/Repair Instructions
Customer may report lack of power/reduced performance and induction noise under certain driving conditions. Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.Customer may report lack of power/reduced performance and induction noise under certain driving conditions. Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.
SSM74385Att1
Service Bulletin/Repair Instructions
Customer may report lack of power/reduced performance and induction noise under certain driving conditions. Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.Customer may report lack of power/reduced performance and induction noise under certain driving conditions. Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.
SSM74385Att2
Service Bulletin/Repair Instructions
Customer may report lack of power/reduced performance and induction noise under certain driving conditions. Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.Customer may report lack of power/reduced performance and induction noise under certain driving conditions. Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.
RCTR_29JAN20_14
Service Bulletin/Repair Instructions
Pop Noise From Audio Output
RCTR_29JAN20_21
Service Bulletin/Repair Instructions
The Check Engine MIL is on.
SSM74697
Service Bulletin/Repair Instructions
A customer may experience one of the following warning messages on the Instrument Panel (IP); Diesel Exhaust Fluid (DEF) Level Low (Empty) or Refill Message Displayed on the (IP) Incorrect Diesel Exhaust Fluid (DEF) Quality Detected Diesel Exhaust Fluid (DEF) Dosing Malfunction
SFCC_JAN20_22
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
JLRTB02020NAS1
Service Bulletin/Repair Instructions
The MIL is illuminate on the IPC with reduced engine performance.
SSM74650
Service Bulletin/Repair Instructions
An increased number of Roadside Assist reports received related to coolant level low warning after vehicles previously had a coolant pump replaced.
TechRS_NOV19_102
Service Bulletin/Repair Instructions
Temperature settings revert from Fahrenheit to Celsius after an ignition cycle.
Tech_RS_NOV19_86
Service Bulletin/Repair Instructions
The Check Engine MIL is on. DTC P2402-00 is stored in the PCM.
SFCC_NOV19_21
Service Bulletin/Repair Instructions
The Check Engine MIL is on.
SFCC_NOV19_23
Service Bulletin/Repair Instructions
The Check Engine MIL is on.
SFCC_NOV19_24
Service Bulletin/Repair Instructions
The Check Engine MIL is on.
SFCC_NOV19_30
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
SFCC_NOV19_33
Service Bulletin/Repair Instructions
Customer complaint in regards to Infotainment system.
SFCC_NOV19_38
Service Bulletin/Repair Instructions
Customer states there is no audio output from the speakers on all sources.
SFCC_NOV19_40
Service Bulletin/Repair Instructions
Customer states the vehicle will not start.
SSM74621
Service Bulletin/Repair Instructions
The Ambient Air Temperature (AAT) displayed on the Instrument Panel Cluster (IPC) is displayed in Celsius (°C), instead of Fahrenheit (°F) as required.
SSM74605
Service Bulletin/Repair Instructions
Engine MIL on
SSM74590
Service Bulletin/Repair Instructions
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later versions.
SFCC_OCT19_27
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
SFCC_OCT19_35
Service Bulletin/Repair Instructions
Customer states the vehicle will not start
SFCC_OCT19_36
Service Bulletin/Repair Instructions
Customer states there is no audio output from the speakers on all sources
SFCC_OCT19_37
Service Bulletin/Repair Instructions
Customer states there is no audio output from the speakers on all sources
SFCC_OCT19_38
Service Bulletin/Repair Instructions
Customer states Temperature display in Instrument Pack reverts from Fahrenheit to Celsius with no user input.
SSM74557
Service Bulletin/Repair Instructions
Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to the infotainment system using the USB cable and CarPlay mode active.
SFCC SEP19 Slide
Service Bulletin/Repair Instructions
Customer states Temperature display in Instrument Pack reverts from Fahrenheit to Celsius with no user input.
JLRTB02001NAS1
Service Bulletin/Repair Instructions
The tailgate does not open fully.
JLRTB02004NAS1
Service Bulletin/Repair Instructions
The Ambient Air Temperature (AAT) displayed on the IC is displayed in °C, instead of °F as required.
JLRTB02000NAS1
Service Bulletin/Repair Instructions
A creak noise can be heard from the door check arm area when opening and closing the front and/or rear doors
SFCC_AUG19_Slide
Service Bulletin/Repair Instructions
Customer states the vehicle will not start.
SSM74490
Service Bulletin/Repair Instructions
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
SSM74490Attachme
Service Bulletin/Repair Instructions
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
SFCC_JUL19_Slide
Service Bulletin/Repair Instructions
The tire valve stem is broken or cracked.
SSM74464
Service Bulletin/Repair Instructions
After a successful update of the Heating Ventilation and Air-Conditioning (HVAC) module, the engine cooling fan runs permanently.
SSM74461
Service Bulletin/Repair Instructions
Jaguar have received a small number of reports where the electrically deployable tow bar is not deploying, stowing or experiencing partial operation. Affecting 18MY onwards only.
SFCC-JUN19-Slide
Service Bulletin/Repair Instructions
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500? status.
SFCC_JUN19_Slide
Service Bulletin/Repair Instructions
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500? status.
JTB00643NAS2
Service Bulletin/Repair Instructions
A 'clunk' noise may be evident from the front of the vehicle when the engine is switched OFF.
SFCCMAY19Slide15
Service Bulletin/Repair Instructions
The Check Engine Lamp is on.
SFCCMAY19Slide18
Service Bulletin/Repair Instructions
The check engine lamp is illuminated
SFCCMAY19Slide19
Service Bulletin/Repair Instructions
The engine fan is making a lot of noise. The engine fan runs after I turn the car off.
SFCCMAY19Slide23
Service Bulletin/Repair Instructions
Automatic Emergency Braking not available. Forward alert not available. Emergency Lane Keeping not available.
SFCCMAY19Slide24
Service Bulletin/Repair Instructions
TCU_3 programming failures
SFCCMAY19Slide25
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
SFCCMAY19Slide26
Service Bulletin/Repair Instructions
Intermittent Bluetooth connection on Android equipped device with software 9.0
SFCCMAY19Slide27
Service Bulletin/Repair Instructions
Not able to hear incoming calls with iPhone at 12.2 software.
SSM74408
Service Bulletin/Repair Instructions
Telematics Control Module (TCU) fails activation during the Pre Delivery Inspection (PDI) or the eCall button does not illuminate after PDI.
H196NAS1
Service Bulletin/Repair Instructions
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the Parking Aid system audible warning does not function.
NAS19.04.008
Service Bulletin/Repair Instructions
A potential issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where the Parking Aid System audible warning does not function.
SFCC_APRIL19_Sli
Service Bulletin/Repair Instructions
TCU_3 programming failures
SSM74304
Service Bulletin/Repair Instructions
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth®, Voice commands no longer work
JTB00690NAS1
Service Bulletin/Repair Instructions
Only on vehicles with a partial Thin Film Transistor (TFT) Instrument Cluster (IC) and the 'smart settings' personalization feature, the selected language settings may revert back to English after an ignition cycle.
SSM74333
Service Bulletin/Repair Instructions
The Check Engine Lamp is illuminated and, or, DTC P2170-11 is stored in the PCM.
SSM74333Attachme
Service Bulletin/Repair Instructions
The Check Engine Lamp is illuminated and, or, DTC P2170-11 is stored in the PCM.
SFCC_14MAR19_Sli
Service Bulletin/Repair Instructions
TCU_3 programming failures
SSM73798
Service Bulletin/Repair Instructions
Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions listed below has been identified: InControl Touch Pro system constantly restarting Voice / Speech concern Navigation concern Live and Web Browser concern System Language concern
SSM74309
Service Bulletin/Repair Instructions
Malfunction Indicator Lamp (MIL) illuminated. DTC P242B-64 logged in Powertrain Control Module (PCM). Issue applies to AJ20-D4 engine only.
SSM74309Attachme
Service Bulletin/Repair Instructions
Malfunction Indicator Lamp (MIL) illuminated. DTC P242B-64 logged in Powertrain Control Module (PCM). Issue applies to AJ20-D4 engine only.
SSM74160
Service Bulletin/Repair Instructions
Customer may report an unusual engine noise/loss or performance and illumination of the MIL lamp on the instrument cluster.
SSM74287
Service Bulletin/Repair Instructions
InControl features not functioning in the vehicle due to mobile data connectivity concerns
JTB00676NAS2
Service Bulletin/Repair Instructions
On vehicles with 325mm front brake discs only, a noise from the front brakes during light brake pedal application may be evident. The issue is more evident before the front brakes have reached operating temperature in colder ambient temperatures and typically does not occur after the brakes have reached operating temperature.
JTB00683NAS1
Service Bulletin/Repair Instructions
On vehicles with memory seat only, the reverse mirror dip function may be inoperative when REVERSE (R) gear is selected.
SFCC-Slide22
Service Bulletin/Repair Instructions
InControl Touch Pro Inoperative
SFCC-Slide35
Service Bulletin/Repair Instructions
Customer may report a brake noise from the front brakes
SFCC-Slide39
Service Bulletin/Repair Instructions
Customers may report the removable recovery panel is loose incorrectly aligned.
SFCC-Slide42
Service Bulletin/Repair Instructions
Customers may report that the reverse dip mirror feature is not working upon selecting reverse.
SSM74285
Service Bulletin/Repair Instructions
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery. Initial diagnosis shows no fault found or no measurable quiescent drain.
SSM74289
Service Bulletin/Repair Instructions
Customer complains DPF warning light is on. Diagnostics tool flag DTC P242B-64: Exhaust Gas Temperature Sensor Circuit Range/Performance Bank 1 Sensor 3 - Signal plausibility failure.
SSM74171
Service Bulletin/Repair Instructions
U1000-00 present in BCM. One or more BCM outputs not functioning. Examples include: Exterior lighting; Interior lighting (especially interior lights on X260, X760 or X761); Sun roof blinds; Steering Wheel Adjust; eco stop start.
SSM74240
Service Bulletin/Repair Instructions
Increasing numbers of Infotainment Master Controller (IMC) and Infotainment Slave Controller (ISC) have been replaced where a repair could have been completed without replacing the module. Analysis by JLR and the supplier shows: 1. No fault with the hardware as the fault was in a different module or related to software 2. Pathfinder guided diagnostics were not used but would have helped to identify the correct repair The Pathfinder guided diagnostics have been improved to include all known failure modes within the IMC and ISC plus the additional modules which make up the In-Control Touch Pro system. This means that when you run the guided diagnostic it will identify concerns that affect the IMC but where the root cause lies in another module or in software JLR regularly updates guided diagnostics based on market feedback and data analysis to ensure emerging concerns are captured.
SFCC_10JAN19_Sli
Service Bulletin/Repair Instructions
The Check Engine Lamp is illuminated
JTB00593NAS6
Service Bulletin/Repair Instructions
In response to customer feedback on the performance of the InControl® Touch Pro? system, Jaguar Land Rover has developed a software update designed to enhance the robustness of a range of system features and functions.
SSM74228
Service Bulletin/Repair Instructions
Incorrect function of the Incontrol Remote Apps feature including Remote Climate feature not functioning and Remote App will not contact the vehicle.
SSM74228Attachme
Service Bulletin/Repair Instructions
Incorrect function of the Incontrol Remote Apps feature including Remote Climate feature not functioning and Remote App will not contact the vehicle.
NAS18.12.017
Service Bulletin/Repair Instructions
Jaguar Land Rover North America would like to provide more information about the latest InControl® Touch Pro? software updates and advise retailers what supporting documentation is available to explain the technical content, installation guide, and any other relevant warranty and commercial information.
NAS18.12.021
Service Bulletin/Repair Instructions
Incorrect function of the InControl® Remote Apps feature (Remote Climate feature not functioning, Remote App will not contact the vehicle, etc.).
H176 UPS12518-2B
Service Bulletin/Repair Instructions
Certain Jaguar vehicles within the listed Affected Vehicle Range require an update to the infotainment software to make sure customers receive their new vehicles with the latest infotainment features and enhancements.
NAS18.12.014
Service Bulletin/Repair Instructions
Certain Jaguar vehicles within the listed Affected Vehicle Range require an update to the infotainment software to make sure customers receive their new vehicles with the latest infotainment features and enhancements. This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions deemed necessary will be communicated through a separate Field Action or Technical Bulletin.
SSM74188
Service Bulletin/Repair Instructions
Customers may complain of engine oil leaks as the timing chain cover plug has become loose or come adrift over time. JLR has seen a recent increase in complaints about this issue.
SSM73874
Service Bulletin/Repair Instructions
When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not illuminate and/ or ?SOS is not available? displayed on the instrument Cluster? due to activation failure.
SSM74160Attachme
Service Bulletin/Repair Instructions
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern. During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
NAS18-10-018
Service Bulletin/Repair Instructions
Potential issues have been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range. The list of issues include the following: HMI stuck in installation for the entire drive cycle and there is no 'check for update' button shown within settings Comfort controller option is not available in the connectivity screen Installation failed pop-up should be removed for NGISOTA Voice command feature is unavailable in Mandarin, but other languages such as English, Cantonese, or Sichuanese are OK No response from HMI when 'check for update' is pressed and there is no connectivity HMI stuck in touchscreen throughout the cycle after abortive start-up NGI and TCU SOTA enable/disable option
H142NAS1
Service Bulletin/Repair Instructions
Potential issues have been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range. The list of issues include the following: HMI stuck in installation for the entire drive cycle and there is no 'check for update' button shown within settings Comfort controller option is not available in the connectivity screen Installation failed pop-up should be removed for NGISOTA Voice command feature is unavailable in Mandarin, but other languages such as English, Cantonese, or Sichuanese are OK No response from HMI when 'check for update' is pressed and there is no connectivity HMI stuck in touchscreen throughout the cycle after abortive start-up NGI and TCU SOTA enable/disable option
NAS18-10-015
Service Bulletin/Repair Instructions
Update Prior to Sale UPS10218-2b, affecting certain 2019MY Jaguar E-PACE vehicles, has been rescinded with immediate effect. Refer to Retailer Bulletins 181910.033 and 181910.040 for details of any necessary rework action.
SSM74131
Service Bulletin/Repair Instructions
Jaguar Land Rover released Pathfinder 195 on 11th October and Symptom Driven Diagnostics (SDD) 154.05 on 8th October. As part of our continued efforts in increasing our customer experience, the release contains the latest InControl software containing significant improvements and enhancements to the system and its stability. Please refer to the latest release notes on TOPIx to understand the fixes that are included within this release. You are reminded that the InControl Touch Pro/ Duo Infotainment Master Controller (IMC) and ISC software should not be updated unless related to a reported customer concern.
NAS18-10-011
Service Bulletin/Repair Instructions
A potential issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range which have been manufactured to a specification which is inconsistent with the standard feature set which forms the product offered for sale. WiFi connectivity and Personal Setting Centre along with the Connect Service Pack has not been specified for installation.
NAS18-10-006
Service Bulletin/Repair Instructions
A potential issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range which have been manufactured to a specification which is inconsistent with the standard feature set which forms the product offered for sale. WiFi connectivity and Personal Setting Centre along with the Connect Service Pack has not been specified for installation.
SSM74092
Service Bulletin/Repair Instructions
The customer reports reduced performance with P0191-85 observed in the PCM. This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
JTB00619NAS2.1
Service Bulletin/Repair Instructions
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
JTB00619NAS2.2
Service Bulletin/Repair Instructions
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
JTB00619NAS2.3
Service Bulletin/Repair Instructions
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
SSM72498
Service Bulletin/Repair Instructions
Issue: Wheel stud failures (fractures).
SSM70198
Service Bulletin/Repair Instructions
Rain Sensor Operation Disabled in CCF File
SSM62038Attachme
Service Bulletin/Repair Instructions
Mongoose Update.
SSM589571
Service Bulletin/Repair Instructions
Image.
SSM589572
Service Bulletin/Repair Instructions
Image.
DVD13104
Service Bulletin/Repair Instructions
DVD software update
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.