SSM76478 - 21JUL26
Other
Intermittent Passive Entry Operation 24MY Or With New Service Smart Key Fob.
Vehicle report
2021 JAGUAR E-PACE
Service bulletins
273 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
E002 - 20JUL26
Service Bulletin/Repair Instructions
Exhaust System Oxygen (O2) Sensors - Extended Warranty
H474 Jaguar 15MAY26
Other
Software Over The Air (SOTA) updates are failing to complete. Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
H490v3 - 01MAY26
Service Bulletin/Repair Instructions
Arduous customer drive cycles have been found to accelerate the degradation of engine oil, leading to generation of engine oil sludge deposits in high pressure engine oil galleries of the engine and inside the Continuous Variable Valve Lift (CVVL) unit.
H474 Jaguar 17APR26
Other
Software Over The Air (SOTA) updates are failing to complete.
H474 Jaguar 20MAR26
Other
Software Over The Air (SOTA) updates are failing to complete
SSM000028 - 18MAR26
Other
Wireless Charger - Charging Interruption With iPhone 15 and 16 Devices
TUCC_MAR2026_26
Other
There are several scenarios where the key may be set to a deactivated state.
TUCC_MAR2026_27
Other
INCONTROL REMOTE APP WAKE UP TIMER
TUCC_MAR2026_28
Other
While driving with satellite maps, sometimes image doesn't load fully and then comes back
SSM76412 - 10MAR26
Other
Smart Key Deactivated message on instrument cluster and is unable to start their vehicle.
Jaguar_H474 02-20-2026
Other
Software Over The Air (SOTA) updates are failing to complete. Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
252602.027 - 12FEB26
Service Bulletin/Repair Instructions
Once the vehicle is powered down via ignition cycle, it may not restart depending on remaining residual charge.
TUCC_JAN2026_20
Other
PIVI WIRELESS CARPLAY / ANDROID AUTO CONNECTIVITY
TUCC_JAN2026_26
Other
After vehicle off, the fan continues to run at high speeds.
SSM000017-19DEC25
Other
Coolant fan may continue running at high speed after ignition shut-off
SSM000013-18DEC25
Other
PIVI - Unable to log into InControl account in vehicle
TUCC_DEC2025_32
Other
BODY / HMI CAN FUNCTIONS RESET EVERY 8-10 MINUTES
TUCC_DEC2025_34
Other
PASSIVE ENTRY INTERMITTENT OPERATION
TUCC_DEC2025_35
Other
Vehicles may exhibit PIVI Login concerns even with InControl Remote functions operating.
SSM76387 - 29AUG25
Other
Customer may report Body and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset or become inoperable every 8-10 minutes while driving.
TUCC_JUL2025_22
Other
Passenger airbag deployment, the airbag may tear as a result of improper folding of the airbag during the airbag assembly process.
TUCC_JUL2025_32
Other
Passive Entry doesn't respond intermittently to access car. Have to use key buttons to get in.
H553 UPS3125-1 - 10JUL25
Service Bulletin/Repair Instructions
During a passenger airbag deployment, the airbag may tear as a result of improper folding of the airbag during the airbag assembly process.
Jaguar_H451_20JUN25
Other
Near Field Sensing Module (NFSM) Wired Updates
Jaguar_H474_20JUN25
Other
Software Updates
SSM76302 - 17JUN25
Other
Front Stabilizer Bar Link - Noisy
TUCC_JUN2025_43
Other
The SOTA Campaign number displayed in the software update screen in the vehicle is only updated when a SOTA campaign completes successfully.
TUCC_JUN2025_46
Other
MIL on Instrument cluster.
Jaguar_H437_16MAY25
Other
Clear SOTA Persistency
Jaguar_H474_16MAY25
Other
Software Updates
Jaguar_H451_16MAY25
Other
Near Field Sensing Module (NFSM) Wired Updates
H474 Letter 12MAY25
Other
Software Updates
TUCC_MAY2025_14
Other
AUTOFRED APPROVAL – COSMETIC DEFECT ON IDMA AND ICDM
H451 Letter 07MAY25
Other
Near Field Sensing Module (NFSM) Wired Updates
Jaguar_H437_18APR25
Other
Clear SOTA Persistency
Jaguar_H451_18APR25
Other
Near Field Sensing Module (NFSM) Wired Updates
Jaguar_H474_18APR25
Other
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
TUCC_APR2025_18
Other
Leaking windshield that caused the water ingress on the electrical component.
H490v2 - 09APR25
Service Bulletin/Repair Instructions
Engine Oil and Filter Change
SSM76302 - 07APR25
Other
Front Stabilizer Bar - Noisy-
H451v3 - 28MAR25
Service Bulletin/Repair Instructions
Near field sensing module wired updates
Jaguar_H437_21MAR25
Other
Vehicles are unable to complete software updates through Software Over The Air (SOTA) and require a Telematic Control Unit Module (TCU) SOTA persistency clear application to be completed.
Jaguar_H451_21MAR25
Other
Vehicles are installed with Near Field Sensing Module (NFSM) that do not support Software Over The Air (SOTA).
Jaguar_H474_21MAR25
Other
A potential concern has been identified on certain vehicles where Software Over The Air (SOTA) updates are failing to complete.
SFCC_MAR2025_17
Other
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the instrument cluster.
SFCC_MAR2025_18
Other
There have been several FRED submissions for a customer allegation of a brake noise concern.
SFCC_MAR2025_20
Other
There have been several FRED submissions for a customer allegation of brake judder/vibration.
Jaguar_H451_21FEB25
Other
Near Field Sensing Module (NFSM) Wired Updates
Jaguar_H474_21FEB25
Other
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
SSM76281
Other
Customers are experiencing a red 'Stop Safely Electrical Fault Detected' warning message displayed in the message center, due to the 12V system not providing the correct electrical support.
SFCC_FEB2025_36
Other
PIVI SATELLITE RADIO CHANEL DISPLAY FAULT
SFCC_FEB2025_45
Other
Low engine coolant lamp warning on instrument panel and/or coolant leak.
SFCC_FEB2025_58
Other
The parking brake switch sticks or does not work.
SSM76231
Other
Electric Park Brake (EPB) Switch Inoperable Due To Build-Up Of Debris
SSM76231ATT
Other
Electric Park Brake (EPB) Switch Inoperable Due To Build-Up Of Debris
SSM76265
Other
PIVI satellite radio favorites screen displays an incorrect channel.
SSM76257
Other
Thermostat Housing Engine Coolant Leak
SSM76257ATT1
Other
Thermostat Housing Engine Coolant Leak
SSM76257ATT2
Other
Thermostat Housing Engine Coolant Leak
SSM76257ATT3
Other
Thermostat Housing Engine Coolant Leak
Jaguar_H451_17JAN25
Other
Near Field Sensing Module (NFSM) Wired Updates
Jaguar_H451_20DEC24
Other
Near Field Sensing Module (NFSM) Wired Updates
SFCC_DEC2024_48
Other
Low coolant light on or smell of coolant from engine area.
H490v2
Service Bulletin/Repair Instructions
Engine Oil and Filter Change
SSM76165
Other
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
Jaguar_H451_15NOV24
Other
Near Field Sensing Module (NFSM) Wired Updates
SFCC_NOV2024_32
Other
The engine cooling pump has a visible coolant leak.
SFCC_NOV2024_36
Other
MIL lamp on the instrument cluster. FUEL PUMP DRIVER MODULE INOPERATIVE
SSM76203
Other
Fuel Pump Driver Module Inoperative
Jaguar_H451_18OCT24
Other
Near Field Sensing Module (NFSM) Wired Updates
Jaguar_H490_18OCT24
Other
ENGINE OIL AND FILTER CHANGE
Defender_N815_18OCT24
Other
NEAR FIELD SENSING MODULE (NFSM) WIRED UPDATES
SFCC_OCT2024_45
Other
Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device.
Jaguar_H451_20SEP24
Other
Near Field Sensing Module (NFSM) Wired Updates
Jaguar_H490_20SEP24
Other
Engine Oil and Filter Change
SFCC_SEP2024_25
Other
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
SFCC_SEP2024_45
Other
Low coolant light on or visible signs of engine coolant on or around the coolant pump.
SFCC_SEP2024_52
Other
A customer may report that the windshield wipers stop up on the windshield when turned off.
H440
Service Bulletin/Repair Instructions
Software Updates CLOSED
H474
Service Bulletin/Repair Instructions
Software Updates
EVA2 SOTA 4.2.0
Over The Air
Improvements to SOTA (Software Over The Air) capability.
SFCC_JUL2024_30
Other
PIVI SOTA - FAULT DIAGNOS IS AND RESOLUTION
SFCC_JUL2024_41
Other
Low coolant light on or smell of coolant from engine area.
H440 - JAGUAR
Other
SOFTWARE UPDATES
SFCC_JUN2024_45
Other
Low coolant light on or smell of coolant from engine area.
H440-JAGUAR
Other
A concern has been identified where certain vehicles are failing to complete existing Software Over The Air (SOTA) updates for the Vehicle Domain Controller (VDC), PIVI and Gateway Module A (GWM). These vehicles have now been stopped from future SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
SFCC_MAY2024_21
Other
The engine oil and filter are to be replaced.
SFCC_MAR2024_70
Service Bulletin/Repair Instructions
A creaking type noise from the roof area is heard while driving.
JLRTB02079NAS2
Service Bulletin/Repair Instructions
Creaking Noise From Glass Roof Panel
JLRP00257
Service Bulletin/Repair Instructions
Extended warranty on DMTL Pumps 2020MY to 2021MY.
SFCC_JAN2024_38
Service Bulletin/Repair Instructions
Customer may report an active SOTA campaign which fails to complete download or install
S014SOTA4.1.1v3
Service Bulletin/Repair Instructions
Enhancements to the following systems: Wireless Device Charger, High Voltage (HV) Battery Charge Control, Sound System, ABS (Anti-Lock Braking System), Belt Integrated Starter PHEVs, Rear Camera for cars without 360 view.
SFCC_NOV2023_30
Service Bulletin/Repair Instructions
Startup battery keeps draining / Vehicle will not start
SFCC_NOV2023_6
Service Bulletin/Repair Instructions
DTC repair - LKA systems
SFCC_OCT2023_37
Service Bulletin/Repair Instructions
Customer states the weather app is no longer available
SFCC_OCT2023_40
Service Bulletin/Repair Instructions
Customer reports lack of power and/or check engine light on.
SFCC_OCT2023_47
Service Bulletin/Repair Instructions
The headlamps not fully functioning properly after module replacement.
SSM75813
Service Bulletin/Repair Instructions
Weather and Park & Pay Apps disappear after PIVI update
WACCSEP23_6
Service Bulletin/Repair Instructions
Battery low warning displayed on instrument cluster and/or no-start
SFCC_SEP2023_30
Service Bulletin/Repair Instructions
LOSS OF GPS LOCATION AND CLOCK TIME
SFCC_SEP2023_45
Service Bulletin/Repair Instructions
The wiper blades streak, smear, judder or squeak during operation
SFCC_SEP2023_46
Service Bulletin/Repair Instructions
The sunglass holder wonât open or does not operate correctly
SFCC_AUG2023_43
Service Bulletin/Repair Instructions
FRONT INTERIOR COURTESY LIGHT â NON-ILLUMINATION
BIG5JUL23_28
Service Bulletin/Repair Instructions
A concern has been identified where certain vehicles are failing to complete existing Software Over The Air (SOTA) updates for the Vehicle Domain Controller (VDC) and PIVI.
SFCC_JUL2023_28
Service Bulletin/Repair Instructions
PIVI IP 36 , BECM OS 4.0.0
SFCC_JUL2023_31
Service Bulletin/Repair Instructions
Battery low warning displayed on instrument cluster and/or no-start.
SSM75725
Service Bulletin/Repair Instructions
MISFIRE OR ROUGH RUNNING
SSM75725ATT
Service Bulletin/Repair Instructions
MISFIRE OR ROUGH RUNNING
S010SOTA4.0.0V3
Service Bulletin/Repair Instructions
Redeveloped profiles. Navigation & phone new functionality & improvements. Enhanced High Voltage battery health monitoring/management for I-Pace. HCM bug fixes. SODs refinements.
SFCC_JUN2023_17
Service Bulletin/Repair Instructions
SOFTWARE UPDATES
SFCC_JUN2023_18
Service Bulletin/Repair Instructions
SOFTWARE UPDATES
SFCC_JUN2023_34
Service Bulletin/Repair Instructions
Customers may report a change of Jaguar drive control to 'Comfort' mode, without driver input.
SFCC_JUN2023_36
Service Bulletin/Repair Instructions
PIVI IP36 , BECM OS 4.0.0 â IMPROVED / CHANGED FEATURES
SFCC_JUN2023_47
Service Bulletin/Repair Instructions
A customer may report that the front or rear door latch does not operate as expected.
SSM76023
Service Bulletin/Repair Instructions
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated.
H4395
Service Bulletin/Repair Instructions
Vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller VDC and PIVI.
SSM76010
Service Bulletin/Repair Instructions
A customer may report that the front or rear door latch does not operate as expected.
H352v3
Service Bulletin/Repair Instructions
The engine will not start due to a communication issue between the Instrument Panel Cluster Control Module(IPC) and the Body Control Module (Body Control Module (BCM)).
SFCC_APR2023_27
Service Bulletin/Repair Instructions
Customer reports vehicle will not start with a Smart Key Deactivated message shown in the vehicle display
SFCC_APR2023_32
Service Bulletin/Repair Instructions
Customer reports of 12V battery issues. These range from battery low warning displayed to no-start.
SSM75964
Service Bulletin/Repair Instructions
Amber Malfunction Indicator Lamp (MIL) Displayed â Engine May Not Start With Multiple DTCs Present
SSM75952
Service Bulletin/Repair Instructions
Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App & Parking app are inoperative.
SFCC_FEB2023_36
Service Bulletin/Repair Instructions
Customer reports, Engine Light is on and poor cabin heating.
SFCC_FEB2023_38
Service Bulletin/Repair Instructions
Customer reports, Engine Light is on and engine running rough.
SSM75931
Service Bulletin/Repair Instructions
ENGINE MISFIRE
SSM75902
Service Bulletin/Repair Instructions
Non-start situation
H388NAS1
Service Bulletin/Repair Instructions
UNABLE TO DISENGAGE ALL WHEEL DRIVER AWD
SSM75919
Service Bulletin/Repair Instructions
CHECK ENGINE (AMBER) AND POOR CABIN HEATING
SSM75909
Service Bulletin/Repair Instructions
Malfunction Indicator Lamp
SSM75826
Service Bulletin/Repair Instructions
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
SSM75826ATT
Service Bulletin/Repair Instructions
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
SSM75862
Service Bulletin/Repair Instructions
EV Mode not being available when selected by the driver (PHEV Engines)
SFCC_OCT2022_23
Service Bulletin/Repair Instructions
Surround camera, 360 Park aid features are not operating
SFCC_OCT2022_34
Service Bulletin/Repair Instructions
Customer reports that low coolant lamp on, coolant leak.
SSM75617
Service Bulletin/Repair Instructions
NEAR FIELD SENSING FEATURE DEGRADATION
SSM75804
Service Bulletin/Repair Instructions
NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
SSM75856
Service Bulletin/Repair Instructions
UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING
SFCC_SEP2022_21
Service Bulletin/Repair Instructions
USB stick not recognized when inserted into the Front Portable Media Interface Panel
SFCC_SEP2022_22
Service Bulletin/Repair Instructions
PIVI â Loss of GPS location and clock time
SFCC_SEP2022_30
Service Bulletin/Repair Instructions
Message center displays âCoolant Level Lowâ warning message.
SFCC_SEP2022_31
Service Bulletin/Repair Instructions
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
SSM75849
Service Bulletin/Repair Instructions
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
SSM75849ATT
Service Bulletin/Repair Instructions
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
SSM75185
Service Bulletin/Repair Instructions
HIGH VOLTAGE COOLANT HEATER INTERNAL FAILURE
SSM75728
Service Bulletin/Repair Instructions
USB STICK NOT RECOGNIZED
S004J
Service Bulletin/Repair Instructions
SOTA CAMPAIGN
SFCC_AUG2022_20
Service Bulletin/Repair Instructions
SOTA CAMPAIGN
SFCC_AUG2022_35
Service Bulletin/Repair Instructions
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
SFCC_AUG2022_37
Service Bulletin/Repair Instructions
Customer reports coolant level low message on dash or a coolant leak.
SSM75809
Service Bulletin/Repair Instructions
COOLANT LEVEL LOW WARNING MESSAGE
SFCC_JUN2022_32
Service Bulletin/Repair Instructions
Driveline Noise or Vibration
SFCC_JUN2022_37
Service Bulletin/Repair Instructions
A customer may report a graunch type noise from the front brakes when coming to a complete stop.
SSM75714
Service Bulletin/Repair Instructions
Noise from front brakes with 18-inch diameter brake system.
SFCC_MAY2022_18
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_MAY2022_39
Service Bulletin/Repair Instructions
Front Suspension Knocking Noise
SSM75745
Service Bulletin/Repair Instructions
ENGINE MISFIRE OR ROUGH RUNNING
H367 UPS7921-6B
Service Bulletin/Repair Instructions
LOSS OF STEERING ASSISTANCE - CLOSED
H388NAS2
Service Bulletin/Repair Instructions
UNABLE TO DISENGAGE AWD
SFCC_APR2022_17
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_APR2022_18
Service Bulletin/Repair Instructions
Customer reports numerous concerns, such as low battery warning message on startup, or vehicle will not start after sitting.
SFCC_APR2022_29
Service Bulletin/Repair Instructions
Thermostat coolant leak - Evident fluid leak from the engine compartment and the "Coolant Level Low" warning message may be on the cluster
SFCC_MAR2022_22
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_MAR2022_33
Service Bulletin/Repair Instructions
Thermostat coolant leak
SFCC_MAR2022_35
Service Bulletin/Repair Instructions
HVAC systems taking longer than expected to warm the cabin in cold environments
SSM75709
Service Bulletin/Repair Instructions
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
SFCC_FEB2022_11
Service Bulletin/Repair Instructions
UNABLE TO DISENGAGE AWD
SFCC_FEB2022_22
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_FEB2022_38
Service Bulletin/Repair Instructions
Charge warning light on, MIL light
SFCC_FEB2022_39
Service Bulletin/Repair Instructions
HVAC systems taking longer than expected to warm the cabin in cold environments
SSM75667
Service Bulletin/Repair Instructions
HVAC taking longer than expected to warm the cabin in cold environments.
NAS22.01.010
Service Bulletin/Repair Instructions
Unable To Disengage All Wheel Drive (AWD)
SFCC_JAN2022_22
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_JAN2022_43
Service Bulletin/Repair Instructions
Vehicle Cabin is slow to warm up
SFCC_JAN2022_46
Service Bulletin/Repair Instructions
Seat Mounted Seat Switches Not Working
SFCC_DEC2021_19
Service Bulletin/Repair Instructions
Surround camera; 360 Park Aid features or any of the feature is not operating.
SFCC_DEC2021_20
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_DEC2021_37
Service Bulletin/Repair Instructions
AJ20-P4 engine- Coolant leak from Thermostat
SFCC_DEC2021_44
Service Bulletin/Repair Instructions
Seat Mounted Seat Switches Not Working
SFCC_DEC2021_50
Service Bulletin/Repair Instructions
1) Noise when braking from moderate speed (grinding). 2) Noise at end of abrupt stop (graunch).
H367NAS2
Service Bulletin/Repair Instructions
Vehicles may experience a loss of steering assistance, with a 'Steering Assistance Reduced' message, along with other related messages, displayed on the instrument panel cluster. The steering assistance will drop to 50% for 10seconds and then 0% but after the ignition is cycled the steering assistance and related features will return to normal.
NAS21.12.007
Service Bulletin/Repair Instructions
EMISSION RECALL H372 - ELECTRIC SUPERCHARGER - INTERMITTENT OPERATION
BIG5DEC21_27A
Service Bulletin/Repair Instructions
Voice guidance concerns when using Apple CarPlay.
BIG5DEC21_27B
Service Bulletin/Repair Instructions
IP31 Includes numerous bug fixes, and also activates wireless CarPlay and Android Auto functionality to all PIVI vehicles.
SSM75559
Service Bulletin/Repair Instructions
Coolant leak from Thermostat
SSM75619
Service Bulletin/Repair Instructions
Seat mounted seat switches â Seats not moving
H382NAS1
Service Bulletin/Repair Instructions
A potential issue has been identified on specific vehicles where, in locations where the vehicle has poor or no network connection, vehicles may experience intermittent resetting of the navigation system, following a recent Map Over The Air (MOTA) update. The navigation screen displayed on the Touchscreen will revert to the PIVI home screen and the navigation screen displayed in the instrument cluster panel will revert to displaying the manufacturer's logo. The system will self-recover and navigation will resume, however this fault may re-occur if the vehicle maintains poor or no network connection. No other vehicle features or systems are affected.
NAS21.11.013
Service Bulletin/Repair Instructions
A potential issue has been identified on specific vehicles where, in locations where the vehicle has poor or no network connection, vehicles may experience intermittent resetting of the navigation system, following a recent Map Over The Air (MOTA) update. The navigation screen displayed on the Touchscreen will revert to the PIVI home screen and the navigation screen displayed in the instrument cluster panel will revert to displaying the manufacturer's logo. The system will self-recover and navigation will resume, however this fault may re-occur if the vehicle maintains poor or no network connection. No other vehicle features or systems are affected.
PIVI IP31
Service Bulletin/Repair Instructions
AUDIO No audio output when audio system appears to be on issue is now corrected CONNECTIVITY Improved WiFi and HotSpot Functionality WiFI hotspot appears but no data connection is available issue as been fixed INSTRUMENT PANEL CLUSTER CONTROL MODULE (IPC) Fixing of flickering IPC for media information NAVIGATION Navigation improvements for freezes and slow boot ups The map view intermittently changing the zoom and switching 2D, 3D layout selection without user input is now corrected Japan market Navigation can now be launched from the home screen Navigation location tracking freezing during a drive cycle issue is now corrected Issue from last software update that locks the map to a default location has been corrected PERSONALISATION Improvement in stability of personalisation features SOFTWARE OVER THE AIR (SOTA) Improved robustness of system performance after a SOTA Update Improved robustness of firmware updates after a SOTA Update SPEECH Improved speech recognition SYSTEM Improvement in system stability in terms of System reset Improvement in general system stability Improvements in acoustic reliability / Audio loss Improvements in robustness in data persistency Graphical Improvements for placeholder screens and overlapping Text TELEMATICS Improvement in stability of the activation and deactivation of telematics services TOW BAR Improvement in Tow Bar functionality
SFCC_NOV2021_19
Service Bulletin/Repair Instructions
Affected vehicles will require software updates to the TCU & ICCM using Pathfinder to enable future SOTA updates and to install the latest PIVI IP31 software
SFCC_NOV2021_24
Service Bulletin/Repair Instructions
Improvements/Fixes â Improvement in system stability â Improvements in acoustic reliability / Audio loss â Graphical Improvements â Flickering cluster for media info â Improved Speech support for features like Weather, Nav â Poor Speech recognition â Improvement in stability of personalization features â Introduction of IP oriented Sirius XM functionality â Improvement in Tow Bar functionality â Robustness in SW Performance post SOTA Update â Robustness in firmware updates post SOTA update â Navigation improvements â Improved Wi-Fi / Hotspot Functionality
SFCC_NOV2021_25
Service Bulletin/Repair Instructions
Post 21A Update Apple CarPlay® Navigation Voice Guidance Not Heard
BIG5NOV21_41A
Service Bulletin/Repair Instructions
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as Waze.
BIG5NOV21_41B
Service Bulletin/Repair Instructions
IP31 Includes numerous bug fixes, and also activates wireless CarPlay and Android Auto functionality to all PIVI vehicles.
SFCC_OCT2021_13
Service Bulletin/Repair Instructions
LOSS OF STEERING ASSISTANCE
SFCC_OCT2021_21
Service Bulletin/Repair Instructions
The wireless phone charger is not working with iPhone 12
SFCC_OCT2021_22
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_OCT2021_30
Service Bulletin/Repair Instructions
Transmission fluid leaks
SFCC_OCT2021_31
Service Bulletin/Repair Instructions
Timing chain replacement VVT Service Part Incorrectly Boxed
SFCC_OCT2021_35
Service Bulletin/Repair Instructions
Reduced or Lack of Steering Assistance on Start-up
SFCC_OCT2021_42
Service Bulletin/Repair Instructions
Seat Recliner Motor Inoperative
SFCC_OCT2021_43
Service Bulletin/Repair Instructions
Seat Power Fore/Aft Motor Inoperative
SFCC_OCT2021_44
Service Bulletin/Repair Instructions
Seat Power Height Adjustment Motor Inoperative
SSM75557
Service Bulletin/Repair Instructions
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
H367NAS1
Service Bulletin/Repair Instructions
LOSS OF STEERING ASSISTANCE
NAS21.09.026
Service Bulletin/Repair Instructions
LOSS OR STEERING ASSISTANCE
SFCC_SEP2021_15
Service Bulletin/Repair Instructions
ICE/SNOW/RAIN DRIVE MODE NOT RESETTING
SFCC_SEP2021_16
Service Bulletin/Repair Instructions
NON-START
SFCC_SEP2021_25
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_SEP2021_42
Service Bulletin/Repair Instructions
Groan, Graunch or Judder Type Noise From Front Brakes
SSM755136
Service Bulletin/Repair Instructions
Panoramic roof sun blind inoperable.
SSM755136ATT
Service Bulletin/Repair Instructions
Panoramic roof sun blind inoperable.
NAS21.09.015
Service Bulletin/Repair Instructions
JAGUARDRIVE CONTROL (JDC) MODES NOT RESETTING
H368NAS1
Service Bulletin/Repair Instructions
JAGUARDRIVE CONTROL (JDC) MODES NOT RESETTING
SFCC_AUG2021_32
Service Bulletin/Repair Instructions
Key remote functions and/or passive entry stopped working.
SFCC_AUG2021_33
Service Bulletin/Repair Instructions
Connectivity functions are no longer working.
SFCC_AUG2021_34
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_AUG2021_38
Service Bulletin/Repair Instructions
Customer states harsh shift, transmission warning lamp.
SFCC_AUG2021_39
Service Bulletin/Repair Instructions
â Customer states check engine light is illuminated.
SFCC_AUG2021_42
Service Bulletin/Repair Instructions
Groan, Graunch or Judder Type Noise From Front Brakes.
SSM75488
Service Bulletin/Repair Instructions
MHEV 48V Battery SoC (state of charge) Discharging Issues
SSM75499
Service Bulletin/Repair Instructions
Customers may report a change of Jaguar Drive Control (JDC) to "COMFORT" mode without driver input.
SFCC_JUL2021_38
Service Bulletin/Repair Instructions
Request for software update shown on touchscreen
SFCC_JUL2021_39
Service Bulletin/Repair Instructions
Customer States iPhone 12 with MagSafe not charging when using the Wireless Device Charger feature
SFCC_JUL2021_40
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_JUL2021_41
Service Bulletin/Repair Instructions
Customer states downloaded software will not install
SFCC_JUL2021_43
Service Bulletin/Repair Instructions
BECM offline after programming.
SFCC_JUL2021_48
Service Bulletin/Repair Instructions
Groan, Graunch or Judder Type Noise From Front Brakes
JLRTB02060NAS4
Service Bulletin/Repair Instructions
A knocking noise from the front suspension when driving over uneven road surfaces or speed bumps, at speeds of up to 40 km/h (25 mph) may be evident.
SSM75436
Service Bulletin/Repair Instructions
Powertrain Control Module (PCM) displays some Diagnostic Trouble Codes (DTC`s)
SFCC_JUN2021_23
Service Bulletin/Repair Instructions
Infotainment Updates
SFCC_JUN2021_24
Service Bulletin/Repair Instructions
Navigation voice guidance is not working with Apple CarPlay
SFCC_JUN2021_28
Service Bulletin/Repair Instructions
The vehicle does not Eco Stop.
SFCC_JUN2021_29
Service Bulletin/Repair Instructions
Check Engine MIL is illuminated.
SFCC_MAY2021_28
Service Bulletin/Repair Instructions
Unable to log into InControl Account.
SFCC_MAY2021_34
Service Bulletin/Repair Instructions
The vehicle does not Eco Stop.
SFCC_MAY2021_35
Service Bulletin/Repair Instructions
Check Engine MIL is illuminated.
SSM75412
Service Bulletin/Repair Instructions
Smart key inoperative
SSM75405
Service Bulletin/Repair Instructions
Malfunction Indicator Lamp
SFCC_APR2021_19
Service Bulletin/Repair Instructions
NAVIGATION DISPLAYS CURRENT LOCATION IS BERLIN, GERMANY
SFCC_APR2021_20
Service Bulletin/Repair Instructions
IMC Update 21A will not install
SFCC_APR2021_21
Service Bulletin/Repair Instructions
Customer is unable to log into InControl Account after account creation
SFCC_APR2021_22
Service Bulletin/Repair Instructions
Customer received âunknown errorâ when trying to log into Pivi profile
SFCC_APR2021_27
Service Bulletin/Repair Instructions
There was a flashing D when slowing to a stop.
SFCC_APR2021_32
Service Bulletin/Repair Instructions
There is a noise from the vehicle while driving.
SFCC_APR2021_35
Service Bulletin/Repair Instructions
A customer may report a creaking type noise coming from the roof glass area while driving at low speeds and/ or rough ground.
SSM59597Attachme
Service Bulletin/Repair Instructions
Attachment.
SFCC_MAR2021_21C
Service Bulletin/Repair Instructions
Pivi IP27.2 (OS 2.0.6)
SFCC_MAR2021_23
Service Bulletin/Repair Instructions
Automatic High Beam Disabled
SFCC_MAR2021_27
Service Bulletin/Repair Instructions
Navigation Voice Control does not function
SFCC_MAR2021_36
Service Bulletin/Repair Instructions
Creak Noise From Glass Roof Panel
SFCC_FEB2021_33
Service Bulletin/Repair Instructions
Check Engine MIL
SFCC_FEB2021_34
Service Bulletin/Repair Instructions
Check Engine MIL
JLRTB02078NAS1
Service Bulletin/Repair Instructions
After a short sleep cycle the auto high beam menu is set to disabled and the auto high beam feature will not operate, with no ability to override this option.
SSM75285
Service Bulletin/Repair Instructions
Pivi Pro navigation map data fails to install from USB device to vehicle
SSM75285ATT
Service Bulletin/Repair Instructions
Pivi Pro navigation map data fails to install from USB device to vehicle
JLRTB02060NAS3
Service Bulletin/Repair Instructions
KNOCKING NOISE FROM FRONT SUSPENSION LOWER CONTROL ARMS
SSM75224
Service Bulletin/Repair Instructions
Front Direction Indicator open load DTCâs may sometimes being incorrectly set within the Headlamp Control Module (HCM): B123A-13 (front left) and/or, B123B-13 (front right).
SFCC_DEC2020_29
Service Bulletin/Repair Instructions
The engine is running rough. There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
SFCC_DEC2020_33
Service Bulletin/Repair Instructions
A customer may report the air conditioning system is not cooling intermittently.
SSM75173
Service Bulletin/Repair Instructions
Air Conditioning operating Intermittently.
SSM75173ATT
Service Bulletin/Repair Instructions
Air Conditioning operating Intermittently.
SFCC_OCT2020_35
Service Bulletin/Repair Instructions
The engine will shut off at low speed approaching a stop and restart immediately by using the engine start button. There is a flashing âDâ in the instrument cluster.
SFCC_OCT2020_40
Service Bulletin/Repair Instructions
The Check Engine Lamp is illuminated.
SFCC_SEP2020_27
Service Bulletin/Repair Instructions
The engine fan will run sometimes after the engine is shut off.
SFCC_SEP2020_29
Service Bulletin/Repair Instructions
There is a squeak from the engine at startup or shut down.
SSM74857
Service Bulletin/Repair Instructions
Suspended Campaign H291
SSM74859ATT
Service Bulletin/Repair Instructions
Door Seal Loose / Adrift
NAS20.06.003
Service Bulletin/Repair Instructions
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range which may experience excessive engine cooling fan noise in the passenger compartment and eventual degradation of the engine cooling system performance.
SSM62038Attachme
Service Bulletin/Repair Instructions
Mongoose Update.
SSM589571
Service Bulletin/Repair Instructions
Image.
SSM589572
Service Bulletin/Repair Instructions
Image.
DVD13104
Service Bulletin/Repair Instructions
DVD software update
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.