TUCC_APR2025_18
Other
Leaking windshield that caused the water ingress on the electrical component.
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
TUCC_APR2025_18
Leaking windshield that caused the water ingress on the electrical component.
SFCC_MAR2025_17
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the instrument cluster.
SFCC_MAR2025_18
There have been several FRED submissions for a customer allegation of a brake noise concern.
SFCC_MAR2025_20
There have been several FRED submissions for a customer allegation of brake judder/vibration.
SSM76165
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
SFCC_SEP2024_52
A customer may report that the windshield wipers stop up on the windshield when turned off.
BIG5JAN24_27
POTENTIAL MANUFACTURING ISSUE WITH REPLACEMENT THERMOSTATS.
NAS24.01.001
Potential manufacturing issue with replacement thermostats
SSM75725
MISFIRE OR ROUGH RUNNING
SSM75725ATT
MISFIRE OR ROUGH RUNNING
SSM76023
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated.
SSM75972
3.0L AJ126 Misfire on New Replacement or REMAN units.
SSM75909
Malfunction Indicator Lamp
SSM75745
ENGINE MISFIRE OR ROUGH RUNNING
SSM75559
Coolant leak from Thermostat
SFCC_OCT2021_37
Convertible Top Inoperative (Stuck Closed)
SFCC_SEP2021_40
Convertible Top Inoperative (Stuck Closed)
NAS19.07.011
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the engine Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Cluster (IC) and Oxygen (O2) sensor performance-related Diagnostic Trouble Codes (DTC) may be stored in the Powertrain Control Module (PCM).
SSM75405
Malfunction Indicator Lamp
SSM59597Attachme
Attachment.
SSM75036
Front and Rear Park aid & Park assist unavailable.
SSM74810
JLR is investigating 3.0P S/C FEAD idler pulley and S/C tensioner emitting excess noise (NVH)
SSM74787
When attempting to complete the âReplace ECUâ application for the Occupant Classification System Module (OCS) the application fails. The error message âThe following error was encountered: â is displayed to the user.
SFCC_OCT19_25
The Check Engine MIL is on There is a noise from the engine
SFCC_OCT19_28
Intermittent Bluetooth connection on Android equipped device with software 9.0
SSM74570
Customer experiences, âLow battery messageâ on the instrument panel, and is unable to start the vehicle.
SSM74447
Issue: Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9. The concern will only affect New Low line Infotainment (NLI) systems.
SSM74557
Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to the infotainment system using the USB cable and CarPlay mode active.
SSM74497
Headlamp lens micro cracking - A small number of customer's may report that the lens surface of the headlamp is cracking (as per attached image 1.0).
SSM74497Attachme
Headlamp lens micro cracking - A small number of customer's may report that the lens surface of the headlamp is cracking (as per attached image 1.0).
SFCC_AUG19_Slide
Intermittent Bluetooth connection on Android equipped device with software 9.0
SSM74490
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
SSM74490Attachme
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
SFCC_JUL19_Slide
Intermittent Bluetooth connection on Android equipped device with software 9.0
SFCC_JUN19_Slide
Intermittent Bluetooth connection on Android equipped device with software 9.0
JTB00613NAS3
Paint delamination may be evident between the rocker moulding panel and the rear fender.
SFCC_APRIL19_Sli
PCV DiaphramTorn. The Check Engine Lamp is illuminated.
SSM74375
Air leak from the right hand camshaft cover assembly due to a split diaphragm within the pressure control valve. Any of the following DTCs (indicating an air intake system leak) could be stored in the Powertrain Control Module (PCM) ? P2187, P2189, P0505, P0507.
SFCC_14MAR19_Sli
The Check Engine Lamp is on and the vehicle is running rough.
SSM74160
Customer may report an unusual engine noise/loss or performance and illumination of the MIL lamp on the instrument cluster.
SSM74304
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth® Voice commands no longer work
SSM74277
Rear cargo cover front rubber strip adrift.
SSM74277Attachme
Rear cargo cover front rubber strip adrift.
SFCC-Slide39
Customers may report the removable recovery panel is loose incorrectly aligned.
SSM74285
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery. Initial diagnosis shows no fault found or no measurable quiescent drain.
SSM74278
Seat height operates in increments and seat memory function will not work after replacement of seat height motor. Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note: that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
SSM74171
U1000-00 present in BCM. One or more BCM outputs not functioning. Examples include: Exterior lighting; Interior lighting (especially interior lights on X260, X760 or X761); Sun roof blinds; Steering Wheel Adjust; eco stop start.
SSM74160Attachme
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern. During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
SSM74008
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
SSM74008Attachme
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
SSM74090
A customer may present an F-Type exhibiting rear brake squeak / squeal Although the noise does not indicate a degradation in functionality or braking performance, it may lead to customer dissatisfaction, and unscheduled retailer visits for repair action.
SSM74090Attachme
A customer may present an F-Type with 19 inch wheels exhibiting rear brake squeak / squeal Although the noise does not indicate a degradation in functionality or braking performance, it may lead to customer dissatisfaction, and unscheduled retailer visits for repair action.
SSM72254
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
JTB00650NAS1
The steering wheel control switches and/or paddle shifters may not function as expected and lead to one or more of the following features not functioning as expected: ? Paddle shifters do not operate ? Steering wheel audio volume controls will not adjust the audio volume ? The radio 'seek' buttons do not operate ? Operation of the audio volume controls may cause the radio station to change ? InControl slow to operate (blank Touchscreen and then the Jaguar logo will appear) ? DTC (Diagnostic Trouble Code) B1D21-13 and U2013-02 may be stored
SSM74048
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
SSM72498
Issue: Wheel stud failures (fractures).
SSM74038
Issue: A customer may report an oil leak under the vehicle from the transmission suspected to be the sump pan. Engineering would like to investigate the root cause as to these concerns
SSM74060
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
SSM74023
Issue: The customer reports a coolant leak from the engine compartment which is found to originate from the thermostat housing seam.
SSM74054
Issue: ?SOS Limited Availability? warning is displayed on the IC (Instrument Cluster along with Diagnostic Trouble Code (DTC) U3000-49 logged in the TCU (Telematics Control Unit).
SFCC_09AUG18_REV
A customer may report cracking of the micro headlamp lenses
SSM74000
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC) .The concern occurs when updating to phase 4.0 using PATHFINDER 180
SFCC Jul12 2018
A Customer may report micro cracking of the headlamp lenses.
SSM73929
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
SSM73929 Attachm
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
SSM73888
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
SSM73888 Attachm
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
SSM73798
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated
JTB00566NAS4
An 'engine overheat' message may be displayed on the Instrument Cluster and that coolant may be leaking from engine compartment area.
SSM73798.1
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
SSM72302
Issue: B1412-96 being flagged in the Gateway Module
SSM73462
Issue: 1/ When the iPhone is connected to Bluetooth, the user gets an incoming call. The user will not be able to hear the callers voice. In order to hear the voice the user has to go to the phone screen options and select the vehicle phone tab and ensure it is checked. 2/The iPhone disconnects during or after phone calls.
SSM73067
Issue: JLR is investigating 3.0L & 5.0L Supercharger noise, post VIN's on JTB00349v2 & JTB00356v2.
SSM73671
A Customer may report one or more of: Lack of power, Restricted performance displayed on Instrument Cluster (IC), Malfunction Indicator Light (MIL) appears on Instrument Cluster (IC).
SSM73824
Customers report the ECO Stop/Start is not working. Retailers are testing the primary battery using the Midtronics EXP-1080 tester which is reporting the battery is serviceable. The vehicle then returns with the same Customer concern of ECO Stop/Start inoperative. If a Midtronics GRX-3080 is used, the primary battery fails the test. Replacement of the primary battery resolves the concern.
SSM73850
Issue: The technician may notice that the All Terrain Control Module (ATCM) shows offline within the ECU diagnostics menu, of Pathfinder. The concern prevents the technician from using Pathfinder to diagnose or rectify concerns with ATCM.
SSM73844
In the event that an SRS firing circuit is found to be damaged, please refer to SCN JLRP00128 and TOPIx (workshop manual section 418-02 - Description and Operation ? Diagnosis and Testing) for the updated wiring repair standard and guidelines.
SSM73813
Issue: JLR Quality are investigating issues with cracks in front windscreens on F-Pace X761 XJ X351 XF X260 XE X760 F-TYPE X152
SSM73813 Attachm
Issue: JLR Quality are investigating issues with cracks in front windscreens on F-Pace X761 XJ X351 XF X260 XE X760 F-TYPE X152
SSM73793
Issue: In some cases vehicles that have been updated to InControl Touch Pro version 17C4, the infotainment system can no longer process voice inputs or outputs. Common symptoms are reported as: Voice commands are not recognized. Voice output such as spoken navigation guidance is inoperative.
SSM73809
Issue: Powertrain Transmission Module Learn Adaption routine has been instated on SDD/Pathfinder.
JTB00613NAS2
Paint delamination may be evident between the rocker moulding panel and the rear fender.
SFCC_08MAR18
Jaguar Land Rover Shop Foreman Conference Call
JTB00349NAS2
A clatter/knock/rattle noise may be heard from the engine.
SSM73542
Issue: Rattle noise from turbo waste gate actuator which is more evident from engine cold start but also when engine is under slight load and on overrun.
SSM73511
Issue: Jaguar headlining cleaning products
SSM73700
ISSUE: Jaguar Land Rover (JLR) have received multiple reports of concerns experienced when updating vehicles equipped with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics (SDD) and PATHFINDER. Additional vehicle feedback data shows that the failure rate is increasing, despite the many improvements made in Pathfinder 123 and SDD 152.00. JLR recommend that no further vehicles are routinely updated to NGI 17C. (Note below reference urgent vehicles only.)
JA17TE-09
Temporary Suspension of 17C Next Generation Infotainment (NGI) Download
SFCC_14DEC17
Presentation from Dealer Shop Foreman Conference Call
SSM73671 Attachm
A Customer may report one or more of: ?Lack of power ?Restricted performance displayed on Instrument Cluster (IC) ?Malfunction Indicator Light (MIL) appears on Instrument Cluster (IC). One or more of the following DTC?s may also be logged within the Powertrain Control Module (PCM) P0100-38 - Mass or Volume Air Flow Sensor "A" Circuit signal frequency incorrect P0111-84 - Intake Air Temperature Sensor 1 Circuit Range/Performance Bank 1 signal below allowable range P0113-00 - Intake Air Temperature Sensor 1 Circuit High Bank 1 no sub type information P2178-00 - System Too Rich Off Idle Bank 1 no sub type information P0299-00 - Turbocharger/Supercharger "A" Underboost Condition no sub type information
SSM73661
Issue: A customer may present a vehicle where the rear number plate lamp requires replacing.
JTB00566NAS3
An 'engine overheat' message may be displayed on the Instrument Cluster and that coolant may be leaking from engine compartment area.
JTB00566NAS2
An 'engine overheat' message may be displayed on the Instrument Cluster and that coolant may be leaking from engine compartment area.
JTB00492NAS3
The Auto Stop/Start system may be inoperative.
SSM73633
Issue: When crossing into a different country In Control Secure may incorrectly determine that the vehicle has been stolen. This will result in the Telematics Service Provider (TSP) contacting the customer to confirm if theft has occurred. Until the customer confirms that no theft has occurred they will be blocked from using In Control Remote features
SSM73520
When attempting to update the Navigation maps to a newer level the update fails and the Navigation becomes either slow to respond or no functionality at all.
SSM58558
Issue: Submitting a Brake Noise EPQR
SSM73554
Issue: Park distance control (PDC) audio tones inconsistent with visual display.
JTB00343NAS5
Situation: The face of the Smart key handset may peel away from the handset main body or the handset case may be bulging.
JTB00415NAS5
Situation: T he transmission may default to Neutral (N) when the vehicle comes to a stop with Auto Stop/Start active. The gear indicator display may also flash on the Instrument Cluster and on the Transmission Control Switch (TCS).
SSM73298
Issue: Technician may report one of the following conditions during or post PDI: DTC U2109-09 (Back up Battery Component Failures) During PDI it may not be possible to activate Telematics services Vehicle message centre may display "SOS Limited functionality", coupled with a DTC U2109-09
SSM73549
Issue: At PDI or at normal service, the dealer may find DTC - U3000 - 49 Control Module internal electronic failure ? recorded in the Side Object Detection Left (SODL) or Side Object Detection Right(SODR) without any customer impact on the Blind Spot Monitor features.
SSM73543
Issue: The Solid State Drive (SSD) within the Infotainment Master Controller (IMC) fails on vehicles fitted with InControl Touch Pro audio systems which causes Navigation, Speech and Media Library to be unavailable to the customer with the message 'System Warming Up' displayed on any attempt to use the features.
SSM72926
Issue: Customer may report erratic ambient air temperature readings or default setting (ie.-40°) appearing.
JTB00502NAS2
Situation: Vertical scratches may be evident on the door windows.
SSM73410
Issue: A technician may want to run the ?Powertrain ? Transmission module adaption clear? routine, for any vehicle with an 8HP transmission, and will not be able to find the routine within SDD.
SSM73384
Issue: Rear differential oil leak evident from the pinion seal.
SSM73419
Issue: HERE Map updates must be performed correctly to ensure the vehicle's Infotainment system continues to operate as designed.
SSM73310
Issue: SIM card does not latch in SIM slot or cannot be read.
JTB00533NAS1
SITUATION: During an engine cold-start (coolant temperature at or below 75°C / 167°F), the engine may exhibit hard starting, rough idle, poor running, and/or an engine misfire. The engine Malfunction Indicator Lamp (MIL) may be illuminated with Diagnostic Trouble Code (DTC) P0316 stored in the Powertrain Control Module (PCM) and one or more misfire code(s) P0300, P0301, P0302, P0303, P0304, P0305, P0306, P0307, and/or P0308.
JTB00380NAS5
Inadequate A/C performance may be experienced with the compressor clutch
JTB00492NAS2
Auto Start-stop may be inoperative
SSM72369
Issue: Customers may report either a ?squeak? noise coming from the rear of the vehicle when the active exhaust valve is requested to open or close.
JTB00423NAS2
Situation: A 'humming' noise may be evident from the engine when the engine is idling.
SSM73028
ISSUE: THE CUSTOMER MAY REPORT A NOISE FROM THE ENGINE BAY. THIS MAYBE ACCOMPANIED WITH THE COOLANT GAUGE READING HIGH AND/OR THE CHARGE WARNING INDICATOR ILLUMINATED. INVESTIGATION FINDS A CONCERN WITH THE PRIMARY IDLER PULLEY ASSEMBLY WHICH IN SOME CASES CAN LEAD TO DAMAGE OF THE PRIMARY DRIVE BELT. THE PRIMARY BELT DRIVES THE COOLANT PUMP AND GENERATOR HENCE THE POTENTIAL FOR THE COOLANT GAUGE TO READ HIGH AND/OR THE CHARGE WARNING INDICATOR ILLUMINATING IF THE BELT IS DAMAGED AND NOT FUNCTIONING CORRECTLY. THIS CONCERNS AFFECTS LTIS (LOW TIME IN SERVICE) VEHICLES WITH THE 3.0 AJ126 AND 5.0 AJ133 GASOLINE ENGINES FITTED.
JTB00517NAS1
SITUATION: CUSTOMERS MAY REPORT A CONCERN WITH POWER STEERING ASSIST AND, IF THE VEHICLE CAR WAS ALSO IN DYNAMIC MODE, A CHANGE IN COLOR OF THE INSTRUMENT CLUSTER ILLUMINATION MAY OCCUR. DIAGNOSIS WILL IDENTIFY DIAGNOSTIC TROUBLE CODE (DTC) B12FB-12 STORED IN THE CENTRAL JUNCTION BOX (CJB).
JTB00356NAS2
SITUATION: A CLATTERING / 'KNOCK' / 'RATTLE' NOISE MAY BE HEARD FROM THE ENGINE.
JTB00343NAS4
SITUATION: THE FACE OF THE COMPACT KEY HANDSET MAY PEEL AWAY FROM THE HANDSET MAIN BODY OR THE HANDSET CASE MAY BE BULGING.
SSM-67917
ISSUE INCORRECTLY CONFIGURED SEAT MODULES CAN CAUSE INCORRECT FUNCTIONING OF THE SEAT, OR BATTERY DRAIN ISSUES. THE VEHICLE SEAT MEMORY MODULE LOGS U1A4C 00, BUILD END OF LINE MODE ACTIVE CAUSE THE SEAT MODULE HAS BEEN INCORRECTLY CONFIGURED TO THE VEHICLE.
JTB00380NAS4
SITUATION: INADEQUATE AIR CONDITIONING (A/C) PERFORMANCE MAY BE EXPERIENCED WITH THE COMPRESSOR CLUTCH (WHERE APPLICABLE) WORKING PROPERLY.
JTB00506NAS2
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH DIAGNOSTIC TROUBLE CODES (DTC) RELEVANT TO AN EVAPORATIVE EMISSION (EVAP) FAULT STORED IN THE POWERTRAIN CONTROL MODULE (PCM).
SSM72875
ISSUE: HOMELINK UNIVERSAL TRANSMITTER NOT WORKING
JTB00380NAS3
SITUATION: INADEQUATE AIR CONDITIONING (A/C) PERFORMANCE MAY BE EXPERIENCED WITH THE COMPRESSOR CLUTCH (WHERE APPLICABLE) WORKING PROPERLY.
JTB00506NAS1
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH DIAGNOSTIC TROUBLE CODES (DTC) RELEVANT TO AN EVAPORATIVE EMISSION (EVAP) FAULT STORED IN THE POWERTRAIN CONTROL MODULE (PCM).
JTB00501NAS1
SITUATION: THE ENGINE SPEED MAY 'DIP' OR THE ENGINE MAY HESITATE AFTER AN AUTO STOP/START EVENT.
JTB-00392-NAS-3
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED. UPON DIAGNOSIS, THE TECHNICIAN MAY FIND DIAGNOSTIC TROUBLE CODES (DTC) RELEVANT TO THE MID-CATALYST AND POST-CATALYST HEATED OXYGEN SENSORS (HO2S) -- P0036, P0037, P0038, P0042, P0043, P0044, P0054, P0055, P0056, P0057, P0058, P0060, P0061, P0062, P0063, P0064, P0136, P013A, P013C, P013E, P0141 , P0141, P0142, P0143, P0144, P0147, P014A, P0156, P0157, P0158, P0161, P0162, P0163, P0164, AND/OR P0167 -- STORED IN THE POWERTRAIN CONTROL MODULE (PCM).
JTB00415NAS4
SITUATION: ONE OF THE FOLLOWING ISSUES MAY OCCUR: THE GEAR SELECTOR LED INDICATOR FLASHES AND NEUTRAL IS INVOLUNTARILY ENGAGED WHEN COMING TO A STOP. THE INSTRUMENT CLUSTER HAS SWITCHED OFF AFTER AN AUTOMATIC ENGINE STOP AND DRIVER EXIT CONDITIONS DO NOT EXIST AND THE VEHICLE DOES NOT AUTOMATICALLY RESTART THE ENGINE UPON RELEASE OF THE BRAKE PEDAL (NOTE: DIAGNOSTIC TROUBLE CODE [DTC] P162F-00 MAY BE STORED IN THE POWERTRAIN CONTROL MODULE [PCM]).
JTB-00502-NAS1
SITUATION: VERTICAL SCRATCHES MAY BE EVIDENT ON THE DOOR WINDOWS.
SSM72824
ISSUE: CUSTOMERS ARE UNABLE TO CHARGE ACCESSORIES OR PLAY MUSIC USING THE USB PORT ON GEN 2.1 INFOTAINMENT SYSTEM.
JTB-00495NAS1
SITUATION: THE EXHAUST SYSTEM NOISE MAY BE REDUCED.
SSM-72797
ISSUE: REPORT OF INTERMITTENT OR NO CAMERA IMAGE WHEN SELECTING REVERSE GEAR REAR, BLACK SCREEN.
JTB00417NAS3
SITUATION: AN OIL LEAK MAY BE EVIDENT FROM UNDERNEATH THE VEHICLE OR DISCOVERED DURING ROUTINE SERVICE.
JTB00267NAS2
SITUATION: A VIBRATION OR SHAKING SENSATION COMING FROM DIFFERENT AREAS OF THE VEHICLE MAY BE EVIDENT WHILE DRIVING. THIS MAY BE FELT THROUGH THE STEERING WHEEL AND/OR THROUGH THE SEATS/VEHICLE BODY. IT MAY, OR MAY NOT, OCCUR DURING BRAKING.
JTB00492NAS1
SITUATION: THE AUTO STOP/START SYSTEM MAY BE INOPERATIVE.
SSM72773
ISSUE A CUSTOMER MAY REPORT A CONCERN THAT, WHEN AN EXTERNAL MEDIA SOURCE IS CONNECTED TO THE IN CAR ENTERTAINMENT SYSTEM USING THE RELEVANT USB CABLE ONLY, THE DEVICE IS NOT CONNECTING TO THE VEHICLE.
SSM72293
ISSUE: CUSTOMERS OR TECHNICIANS MAY REPORT THAT THE HVAC CABIN TEMPERATURE CONTROL DOES NOT FUNCTION CORRECTLY AND IS STUCK AT 22 DEGREES CENTIGRADE OR 72 DEGREES FAHRENHEIT. CUSTOMER OR TECHNICIAN MAY ALSO SEE THE MESSAGE A/C SYSTEM IN HIBERNATION' CONDITION WAITING TO WAKE UP DISPLAYED ON THE TOUCH SCREEN.
SSM72768
ISSUE A CUSTOMER MAY REPORT THAT A LOW BATTERY WARNING MESSAGE IS DISPLAYED ON THE INSTRUMENT CLUSTER AND ECO STOP/START UNAVAILABLE.
SSM72670
ISSUE: A NUMBER OF INSTANCES HAVE BEEN REPORTED WHERE A LOSS OF PRESSURE IN TYRES HAS BEEN OBSERVED WITH ASSOCIATED TYRE PRESSURE MONITORING SYSTEM (TPMS) WARNING MESSAGES. CUSTOMERS AND RETAILERS HAVE BEEN UNABLE TO REINFLATE AND MAINTAIN SERVICE PRESSURES DUE TO LEAKAGE FROM THE TPMS VALVES.
SSM72668
EXCESSIVE CORROSION ON VEHICLE BRAKE DISC FRICTION FACES WHICH COULD RESULT IN BRAKE NOISE AND/OR JUDDER
SSM72642
TPMS SYSTEM MIS DIAGNOSED
JTB00472NAS1
SITUATION: THE ENGINE MAY INTERMITTENTLY FAIL TO START. CAUSE: THIS MAY BE CAUSED BY THE BATTERY JUNCTION BOX (BJB) CONNECTION NOT BEING TIGHTENED TO CORRECT TORQUE VALUE.
SSM72658
DIFFICULTY ACTIVATING TELEMATICS
SSM72206
KVM COMPONENT PROTECTION TIME-OUT IS LOGGED
SSM72617
COOLANT EXPANSION TANK PRESSURE CAPS LEAKING
SSM72631
BATTERY TERMINALS NOT FITTED CORRECTLY DURING PDI PROCESS
JTB00432NAS3
VIBRATIONS AND/OR RATTLES MAY BE EVIDENT WHEN LISTENING TO ENTERTAINMENT SYSTEM.
JTB00446NAS3
SITUATION: THE VEHICLE BATTERY MAY BE FLAT OR ONE OF THE FOLLOWING MESSAGES/WARNING LIGHTS MAY BE DISPLAYED ON THE INSTRUMENT CLUSTER. FAULTY GENERATOR FAULTY BATTERY MONITORING SYSTEM (BMS) THE CHARGE WARNING INDICATOR IS ILLUMINATED WHEN THE ENGINE IS RUNNING CAUSE: THE POWER SUPPLY IS A FULLY INTEGRATED SYSTEM THAT REQUIRES SDD TO DIAGNOSE OVERALL FUNCTIONALITY ROBUSTLY TO MAKE SURE CUSTOMER SATISFACTION IS MET VIA RIGHT FIRST TIME DIAGNOSIS.
SSM72591
ISSUE. GPS ANTENNA IS BEING REPLACED AND IS NO FAULT FOUND WHEN TESTED BY SUPPLIER GEN2.1 SYSTEMS FITTED TO XJ AND XF CURRENT CAR POSITION INDICATOR WILL NOT LOCK ONTO CORRECT LOCATION ON MAP. NAVIGATION WILL DISPLAY 'GPS' ICON WHEN IN NAVIGATION SPLIT SCREEN. THIS INDICATES GPS NOT AVAILABLE.
SSM72486
ISSUE: CUSTOMERS MAY REPORT WHILST PRESSING THE AUTO STOP/START BUTTON IN THEIR VEHICLE, A WARNING MESSAGE MAY BE DISPLAYED IN THE INSTRUMENT CLUSTER - AUTO STOP/START NOT AVAILABLE. DTC B12CD-87 WILL BE LOGGED IN THE GATEWAY MODULE GWM). CAUSE: THE IGNITION LIVE INPUT INTO THE VOLTAGE QUALITY MODULE (VQM), MAY HAVE A POOR CONNECTION, AND/OR NO LIN CIRCUIT BETWEEN THE VQM & GWM.
SSM71966
ISSUE: SUBMITTING A BRAKE NOISE EPQR. SPECIFICALLY RELATED TO FRONT BRAKE DISC GROOVING CAUSING A NOISE AND /OR JUDDER ISSUE. CAUSE: UNDER INVESTIGATION
JTB00443NAS2
SITUATION: THE FUEL TANK MAY BE DIFFICULT TO FILL, WITH THE FUEL DELIVERY 'CUTTING OUT' SEVERAL TIMES. CAUSE: THIS MAY BE CAUSED BY AN INSUFFICIENT FLOW RATE OF THE FUEL TANK FILLER PIPE.
JTB00446NAS2
SITUATION: THE VEHICLE BATTERY MAY BE FLAT OR ONE OF THE FOLLOWING MESSAGES/WARNING LIGHTS MAY BE DISPLAYED ON THE INSTRUMENT CLUSTER. FAULTY GENERATOR FAULTY BATTERY MONITORING SYSTEM (BMS) THE CHARGE WARNING INDICATOR IS ILLUMINATED WHEN THE ENGINE IS RUNNING CAUSE: THE POWER SUPPLY IS A FULLY INTEGRATED SYSTEM THAT REQUIRES SDD TO DIAGNOSE OVERALL FUNCTIONALITY ROBUSTLY TO MAKE SURE CUSTOMER SATISFACTION IS MET VIA RIGHT FIRST TIME DIAGNOSIS. ACTION: SHOULD A CUSTOMER EXPRESS THIS CONCERN, FOLLOW THE DIAGNOSTIC PROCEDURE BELOW.
JTB00446NAS1
SITUATION: THE VEHICLE BATTERY MAY BE FLAT OR ONE OF THE FOLLOWING MESSAGES/WARNING LIGHTS MAY BE DISPLAYED ON THE INSTRUMENT CLUSTER. FAULTY GENERATOR FAULTY BATTERY MONITORING SYSTEM (BMS) THE CHARGE WARNING INDICATOR IS ILLUMINATED WHEN THE ENGINE IS RUNNING CAUSE: THE POWER SUPPLY IS A FULLY INTEGRATED SYSTEM THAT REQUIRES SDD TO DIAGNOSE OVERALL FUNCTIONALITY ROBUSTLY TO MAKE SURE CUSTOMER SATISFACTION IS MET VIA RIGHT FIRST TIME DIAGNOSIS. ACTION: SHOULD A CUSTOMER EXPRESS THIS CONCERN, FOLLOW THE DIAGNOSTIC PROCEDURE BELOW.
JTB00415NAS3
Loss Of Drive Or Flashing Gear Selector LED Indicator
6-248NAS (ISSUE
ADDRESS CONCERNS WITH THE CORRECT OPERATION OF THE OZYGEN (O2) SENSORS
SSM72508
ISSUED DEC 2015. ISSUE VEHICLES BATTERY CLAIMS FOR BATTERY DISCHARGED. CAUSE THE BATTERY STORAGE PROCESS HAS NOT BEEN CORRECTLY FOLLOWED UPON VEHICLE DELIVERY AND FOLLOWING A PDI.
JTB00357NAS1
SITUATION: ONE OR MORE FO THE FOLLOWING ISSUES MAY BE EVIDENT WHEN USING THE SMART KEY: ENGINE FAILS TO CRANK; 'SMART KEY NOT FOUND' MESSAGE DISPLAYED IN THE INSTRUMENT CLUSTER; VEHICLE MAY NOT UNLOCK / LOCK WHEN USING PASSIVE ENTRY OR WHEN PRESSING A SMART KEY BUTTON. CAUSE: THIS MAY BE CAUSED BY A 'LOCK UP' OF THE KEYLESS VEHICLE MODULE (KVM).
K309NAS1
SITUATION: TO ADDRESS CONCERNS WITH THE CORRECT OPERATION OF THE OXYGEN (O2) SENSORS, UPDATED ENGINE CONTROL MODULE (ECM) SOFTWARE IS REQUIRED ON THE MODELS, ENGINE VARIANTS, AND VEHICLE IDENTIFICATION NUMBER (VIN) RANGES AS LISTED IN THE AFFECTED VEHICLE RANGE. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED NEW VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW VEHICLE SALE PENDING COMPLETION OF THE SERVICE INSTRUCTION DETAILED IN THIS TECHNICAL BULLETIN.
SSM72482
ISSUE: WHEN USING THE INCONTROL TOUCH MAP UPDATER, THERE HAVE BEEN ISOLATED REPORTS OF STABILITY CONCERNS DURING ACTIVATING OR UPDATING THE SECURE DIGITAL (SD) CARD. CAUSE: VERSION 2.2 OF THE INCONTROL TOUCH MAP UPDATER RELEASED HAD THE ABOVE CONCERN.
JTB00432NAS2
SITUATION: VIBRATIONS AND/OR RATTLES MAY BE EVIDENT WHEN LISTENING TO THE ENTERTAINMENT SYSTEM. CAUSE: THIS MAY BE CAUSED BY TRIM AND/OR WIRING CONTACT.
JTB00392NAS1
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED. UPON DIAGNOSIS, THE TECHNICIAN MAY FIND DIAGNOSTIC TROUBLE CODES (DTC) RELEVANT TO THE MID-CATALYST AND POST-CATALYST HEATED OXYGEN SENSORS (HO2S) -- P0036, P0037, P0038, P0042, P0043, P0044, P0054, P0055, P0056, P0057, P0058, P0060, P0061, P0062, P0063, P0064, P0136, P013A, P013C, P013E, P0141 , P0141, P0142, P0143, P0144, P0147, P014A, P0156, P0157, P0158, P0161, P0162, P0163, P0164, AND/OR P0167 -- STORED IN THE ENGINE CONTROL MODULE (ECM). CAUSE: THIS MAY BE CAUSED BY A POST-CATALYST HEATED OXYGEN SENSORS (HO2S) SOFTWARE ERROR.
JTB00432NAS1
SITUATION: VIBRATIONS AND/OR RATTLES MAY BE EVIDENT WHEN LISTENING TO THE ENTERTAINMENT SYSTEM. CAUSE: THIS MAY BE CAUSED BY TRIM AND/OR WIRING CONTACT.
JTB00443NAS1
SITUATION: THE FUEL TANK MAY BE DIFFICULT TO FILL, WITH THE FUEL DELIVERY 'CUTTING OUT' SEVERAL TIMES. CAUSE: THIS MAY BE CAUSED BY AN INSUFFICIENT FLOW RATE OF THE FUEL TANK FILLER PIPE.
JTB00394NAS3
SITUATION: A METALLIC 'CLICKING' / 'RASPING' NOISE MAY BE EVIDENT FROM THE ENGINE. THE NOISE MAY BE MORE NOTICEABLE WHEN THE ENGINE IS AT IDLE SPEED AND WHEN THE ENGINE IS COLD. CAUSE: THIS MAY BE CAUSED BY A NOISY HIGH PRESSURE FUEL PUMP OUTLET VALVE.
JTB00343NAS3
SITUATION: THE FACE OF THE COMPACT KEY HANDSET MAY PEEL AWAY FROM THE HANDSET MAIN BODY OR THE HANDSET CASE MAY BE BULGING. CAUSE: THIS MAY BE CAUSED BY THE HANDSET MANUFACTURING PROCESS.
JTB00420NAS1
SITUATION: THE ADAPTIVE FRONT LIGHTING SYSTEM (AFS) WARNING LAMP MAY BE ILLUMINATED/FLASHING ON THE INSTRUMENT CLUSTER. UPON DIAGNOSIS, THE TECHNICIAN MAY FIND DIAGNOSTIC TROUBLE CODES (DTC) B1D64-87 AND/OR B1D65-87 STORED IN THE HEADLAMP LEVELING CONTROL MODULE. CAUSE: THIS MAY BE CAUSED BY A SOFTWARE ERROR WITHIN THE HEADLAMP LEVELING CONTROL MODULE.
SSM72419
ISSUE: CUSTOMER REPORTS THAT THEY CAN HEAR A CREAKING/TICKING NOISE WHILE DRIVING COMING FROM THE SEATBELT IN THEIR F-TYPE. CAUSE: IN THE AS-WORN CONDITION, THE SEATBELT WEBBING CAN COME IN CONTACT WITH THE SEAT MATERIAL. THIS CONDITION CAN BE PRESENT OR NOT DEPENDING ON OCCUPANT SIZE, SHAPE AND SEAT POSITION. UNDER DYNAMIC INPUTS, THE WEBBING CAN RUB ACROSS THE SEAT MATERIAL AND CREATING A CREAKING/TICKING NOISE IN SOME CASES.
SSM71869
ISSUE JAGUAR ARE CURRENTLY INVESTIGATING BODY CONTROL MODULES (BCM) AND REMOTE FUNCTION ACTUATORS (RFA) REPLACED FOR A NON-START CONDITION. FOLLOWING SUPPLIER ANALYSIS THE MODULES HAVE BEEN CATEGORISED AS "NO FAULT FOUND". CAUSE CURRENTLY UNDER ANALYSIS.
JTB00417NAS1
SITUATION: AN OIL LEAK MAY BE EVIDENT FROM UNDERNEATH THE VEHICLE OR DISCOVERED DURING ROUTINE SERVICE. CAUSE: THE CAUSE MAY BE UNKNOWN.
SSM72342
ISSUE: WHEN USING THE INCONTROL TOUCH MAP UPDATER TO ACTIVATE A SECURE DIGITAL (SD) CARD THERE IS NOT AN ONSCREEN MESSAGE TO CONFIRM THE ACTIVATION HAS BEEN COMPLETED SUCCESSFULLY. CAUSE: A NEW VERSION OF THE INCONTROL TOUCH MAP UPDATER WAS RELEASED IN SDD 142.03. WHEN USING THE NEW VERSION FOR THE FIRST TIME IT MAY NOT DISPLAY A CONFIRMATION MESSAGE ADVISING THE ACTIVATION OF THE SD CARD HAS BEEN SUCCESSFUL.
SSM 72319
ISSUE: ON MONDAY 6TH JULY BETWEEN 5AM AND 9AM (GMT+1:00) USERS WILL BE UNABLE TO ACTIVATE THE SECURE DIGITAL (SD) CARD USING THE INCONTROL TOUCH MAP UPDATER ON SYMPTOM DRIVEN DIAGNOSTICS (SDD) AS THE MESSAGE CONNECTION ERROR WILL BE DISPLAYED. AFTER THIS TIME, ALL SDD MACHINES ON SOFTWARE LEVEL 142.02 OR EARLIER WILL NOT BE ABLE TO ACTIVATE SD CARDS AS 'CONNECTION ERROR' WILL BE DISPLAYED. CAUSE: DURING THIS PERIOD OF TIME, THE SERVER USED FOR SD CARD ACTIVATION WILL HAVE MAINTENANCE COMPLETED THEREFORE SD CARD ACTIVATION CANNOT BE COMPLETED.
TB-00415NAS2
JAGUAR: WHEN AT A STOP, TRANSMISSION APPEARS IN NEUTRAL EVEN WHEN TRANSMISSION CONTROL SWITCH WAS NOT MOVED AND GEAR POSITION INDICATOR AND INSTRUMENT CLUSTER FLASHING D OR S IN MESSAGE CLUSTER. MODEL 2014-16 F-TYPE (X152), 2013-15 XF (X250), XJ RANGE (X351. *PE
JTB-00419NAS-1
SITUATION: THE SURFACE OF THE INSTRUMENT CLUSTER LENS MAY BE DAMAGED OR MARKED. CAUSE: A LOWER-LEVEL SERVICE REPAIR PART IS NOW AVAILABLE IN THE EVENT DAMAGE OR MARKING IS CAUSED BY AN OBJECT IMPACTING AGAINST THE LENS AND/OR STAINING/DISCOLORATION CONTAMINATION CAUSED BY USING ANY TYPE OF CLEANING PRODUCT ON THE LENS.
SSM-71989
ISSUE: CUSTOMER COMPLAINS OF DAMAGE/MARKING ON THE SURFACE OF THE VEHICLES INSTRUMENT PACK LENS. CAUSE: DAMAGE/MARKING CAUSED BY OBJECT IMPACT AGAINST THE LENS. STAINING/DISCOLORATION CONTAMINATION CAUSED BY USING ANY TYPE OF CLEANING PRODUCT ON LENS.
SSM-72302
ISSUE B1412-96 BEING FLAGGED IN THE GATEWAY MODULE CAUSE UNDER INVESTIGATION.
JTB00278NAS3
SITUATION: THE FLUID LEVEL IN THE ENGINE COOLANT SYSTEM EXPANSION TANK MAY FALL BELOW THE MINIMUM LEVEL OVER A PERIOD OF TIME OR A LOW COOLANT LEVEL MESSAGE IS DISPLAYED IN THE MESSAGE CENTER. UPON INSPECTION, A LEAK MAY BE FOUND TO BE FROM THE FRONT OF THE ENGINE-DRIVEN COOLANT PUMP, TOGETHER WITH EXCESSIVE WEAR OF THE COOLANT PUMP BEARING.
JTB00423NAS1
SITUATION: A 'HUMMING' NOISE MAY BE EVIDENT FROM THE ENGINE WHEN THE ENGINE IS IDLING. CAUSE: THIS MAY BE CAUSED BY DUST AND/OR WATER INGRESS TO THE PRIMARY DRIVE BELT IDLER PULLEY BEARING.
SSM 72269
I S SUE REPOR TS HAVE BEEN RECEIVED OF USERS BEING UNABLE TO ACTIVATE A SECURE DIGITAL (SD) CARD, AS THEY EXPERIENCE A 'CONNECT ION ER ROR ' WHEN USING THE INCONT ROL TOUCH MAP UPDATER TOOL ON SYMPTOM DRIVEN DIAGNOST IC (SDD). CAUS E THE SDD MACHINE HAS NOT BEEN ABLE TO COMMUNICATE TO THE SERVER DEDICATED FOR THE INCONT ROL TOUCH MAP UPDATER TOOL .
SSM 72264
ISSUE: WHEN A NEW MAP UPDATE IS RELEASED FOR THE INCONT ROL TOUCH SYSTEM, USERS MAY NOT BE ABLE TO COMPLETE THE MAP UPDATE ON THE SECURE DIGI TAL (SD) CARD. CAUSE: WHEN THE SD CARD WAS ACT IVATED, THE USER SELECTED THE INCOR RECT VEHICLE BRAND INCONT ROL TOUCH MAP UPDATER TOOL .
JTB00343NAS2
SITUATION: THE FACE OF THE COMPACT KEY HANDSET MAY PEEL AWAY FROM THE HANDSET MAIN BODY OR THE HANDSET CASE MAY BE BULGING. CAUSE: THIS MAY BE CAUSED BY THE HANDSET MANUFACTURING PROCESS.
JTB00415NAS2
SITUATION: AFTER COMING TO A STOP, THE VEHICLE WILL NOT MOVE OFF AND THE TRANSMISSION MAY APPEAR TO BE IN NEUTRAL EVEN THOUGH THE TRANSMISSION CONTROL SWITCH HAS NOT BEEN MOVED. THE TRANSMISSION GEAR POSITION INDICATOR ON THE GEAR SELECTOR AND IN THE INSTRUMENT CLUSTER MESSAGE CENTER MAY BE FLASHING 'D' OR 'S'. IF THE ENGINE IS STOPPED AND RESTARTED OR NEUTRAL (N) OR PARK (P) AND THEN DRIVE (D) OR SPORT (S) IS SELECTED, VEHICLE OPERATION RETURNS TO NORMAL. CAUSE: THIS MAY BE CAUSED BY A TRANSMISSION CONTROL MODULE (TCM) SOFTWARE ISSUE.
6-262NAS
CLIMATE CONTROL CENTER VENT DOES NOT GO UP AND/OR DOWN.
K243NAS1
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON 2014 MODEL YEAR F-TYPE (X152) VEHICLES WHERE THE CLIMATE CONTROL SYSTEM CENTER VENT DOES NOT GO UP AND/OR DOWN OR 'STICKS' HALFWAY AND IS UNABLE TO RETURN TO THE CLOSED POSITION. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW VEHICLE SALE PENDING COMPLETION OF THE REWORK ACTION DETAILED IN THIS TECHNICAL BULLETIN.
JTB00415NAS1
SITUATION: AFTER COMING TO A STOP, THE VEHICLE WILL NOT MOVE OFF AND THE TRANSMISSION MAY APPEAR TO BE IN NEUTRAL EVEN THOUGH THE TRANSMISSION CONTROL SWITCH HAS NOT BEEN MOVED. THE TRANSMISSION GEAR POSITION INDICATOR ON THE GEAR SELECTOR AND IN THE INSTRUMENT CLUSTER MESSAGE CENTER MAY BE FLASHING 'D' OR 'S'. IF THE ENGINE IS STOPPED AND RESTARTED OR NEUTRAL (N) OR PARK (P) AND THEN DRIVE (D) OR SPORT (S) IS SELECTED, VEHICLE OPERATION RETURNS TO NORMAL. CAUSE: THIS MAY BE CAUSED BY A TRANSMISSION CONTROL MODULE (TCM) SOFTWARE ISSUE.
JTB00394NAS2
SITUATION: A METALLIC 'CLICKING' / 'RASPING' NOISE MAY BE EVIDENT FROM THE ENGINE. THE NOISE MAY BE MORE NOTICEABLE WHEN THE ENGINE IS AT IDLE SPEED AND WHEN THE ENGINE IS COLD. CAUSE: THIS MAY BE CAUSED BY A NOISY HIGH PRESSURE FUEL PUMP OUTLET VALVE.
JTB00394NAS1
SITUATION: A METALLIC 'CLICKING' / 'RASPING' NOISE MAY BE EVIDENT FROM THE ENGINE. THE NOISE MAY BE MORE NOTICEABLE WHEN THE ENGINE IS AT IDLE SPEED AND WHEN THE ENGINE IS COLD. CAUSE: THIS MAY BE CAUSED BY A NOISY HIGH PRESSURE FUEL PUMP OUTLET VALVE.
SSM72197
ISSUE: NAVIGATION SD CARD FAILS TO INITIALISE ON F TYPE WITH NLI CAUSE: POSSIBLE INCORRECT SD CARD OR INCORRECT VERSION OF THE UPDATE TOOL
SSM72185
ISSUE: JLR ARE INVESTIGATING THE COSMETIC APPEARANCE OF THE PAINTED REAR BRAKE CALIPERS FITTED TO F TYPE VEHICLES. CAUSE: UNKNOWN AT THIS TIME.
SSM72153
ISSUE: FOR THE MODELS IDENTIFIED ABOVE, A CONCERN HAS BEEN IDENTIFIED WITH THE LATEST TCM SOFTWARE RELEASED ON DVD 139 PATCH 15. CAUSE: CURRENTLY UNDER INVESTIGATION WITH JLR ENGINEERING.
SSM72163
ISSUE: A CUSTOMER MAY REPORT THAT THEIR F-TYPE VEHICLE IS TOO LOUD WHEN STARTING THE ENGINE. THE INITIAL 'START-UP ROAR' MAY BE AUDIBLE FOR A FEW SECONDS BEFORE THE RPM DROPS TO A QUIETER LEVEL. THIS MAY BE REPORTED BY CUSTOMER OWNERS OF BOTH V6 & V8 ENGINE DERIVATIVES. CAUSE: JLR ENGINEERING ARE CURRENTLY INVESTIGATING THIS MATTER.
JTB00402NAS2
SITUATION: A 'KNOCK' / 'CLONK' NOISE MAY BE EVIDENT FROM THE DRIVELINE WHEN: SHIFTING TRANSMISSION BETWEEN DRIVE (D) AND REVERSE (R) WHEN STATIONARY; SHIFTING TRANSMISSION BETWEEN DRIVE (D) AND REVERSE (R) AT LOW SPEEDS (PARKING OR LOW-SPEED MANEUVERING); AND/OR WHEN BRAKING FROM APPROXIMATELY 25 MPH (40 KM/H). CAUSE: THIS MAY BE CAUSED BY THE GEOMETRY OF THE TRANSMISSION OUTPUT FLANGE ALLOWING EXCESSIVE BACKLASH.
SSM72114
ISSUE: HIGH PRESSURE FUEL PUMP DIAGNOSTICS ON 3.0L AJ126 AND 5.0L AJ133 ENGINES HAVE BEEN UPDATED. ACTION: PLEASE REFER TO THE PROCEDURE BELOW FOR INFORMATION ON HOW TO ACCESS THE NEW INFORMATION THROUGH SDD.
SSM72086
ISSUE: CUSTOMER MAY REPORT THAT THE SURFACE OF THE P BUTTON ON THE X152 GSM IS WEARING WITH LOSS OF DEFINITION OF THE PAINT FINISH (SEE ATTACHED FILE FOR AN EXAMPLE) CAUSE: PAINT SURFACE FINISH NOT AS EXPECTED.
JTB00380NAS2
SITUATION: INADEQUATE A/C PERFORMANCE, LOW PRESSURE RECORDED ON THE HIGH PRESSURE SYSTEM, AND/OR HIGH PRESSURE RECORDED ON THE LOW PRESSURE SYSTEM MAY BE EXHIBITED WITH THE COMPRESSOR CLUTCH (WHERE APPLICABLE) WORKING PROPERLY. CAUSE: THIS MAY BE CAUSED BY THE A/C COMPRESSOR DIRECT PRESSURE SENSING (DPS) VALVE BEING WORN.
JTB00388NAS1
SITUATION: THIS IS AN INFORMATION ONLY BULLETIN TO AID IN THE DIAGNOSIS OF HYDRAULIC POWER STEERING ISSUES. ACTION: WHEN DIAGNOSING CUSTOMER CONCERNS RELATING TO THE HYDRAULIC POWER STEERING SYSTEM, REFER TO THE SERVICE INFORMATION BELOW.
JTB00396NAS1
SITUATION: A 'CREAK' NOISE FROM THE BASE OF THE FRONT SEAT MAY BE EVIDENT. CAUSE: THIS MAY BE CAUSED BY INSUFFICIENT LUBRICANT DURING THE ASSEMBLY PROCESS.
JTB00398NAS1
SITUATION: THE PARKING AID SENSORS-FRONT MAY FALSELY DETECT OBJECTS THAT ARE NOT THERE. CAUSE: THIS MAY BE CAUSED BY INCORRECTLY INSTALLED PARKING AID SENSORS-FRONT WHICH WORK LOOSE AND BECOME MISALIGNED.
JTB00402NAS1
SITUATION: A 'KNOCK' / 'CLONK' NOISE MAY BE EVIDENT FROM THE DRIVELINE WHEN: SHIFTING TRANSMISSION BETWEEN DRIVE (D) AND REVERSE (R) WHEN STATIONARY; SHIFTING TRANSMISSION BETWEEN DRIVE (D) AND REVERSE (R) AT LOW SPEEDS (PARKING OR LOW-SPEED MANEUVERING); AND/OR WHEN BRAKING FROM APPROXIMATELY 25 MPH (40 KM/H). CAUSE: THIS MAY BE CAUSED BY THE GEOMETRY OF THE TRANSMISSION OUTPUT FLANGE ALLOWING EXCESSIVE BACKLASH.
JTB00380NAS1
Inadequate A/C Performance / Direct Pressure Sensing Valve Replacement
JTB00389NAS1
'Squeal' Noise From Rear Brakes - 380mm Brake Discs
JTB00399NAS1
Front End Panel Alignment
SSM72114Attachme
3.0 & 5.0 Gasoline engines ? High pressure fuel pump diagnostics
SSM72082
ISSUE A SIGNIFICANT NUMBER OF TSS MOTORS HAVE BEEN REPLACED UNDER WARRANTY, WHEN RETURNED TO THE SUPPLIER FOR ANALYSIS MANY ARE DEEMED AS NO FAULT FOUND. DTCS MAY BE PRESENT, DUE TO THIS CARRY OUT A DTC GLOBAL READ USING THE RECOMMENDED DIAGNOSTIC AND FOLLOW THE HELP TEXT FOR EACH DTCS. IT IS POSSIBLE DURING AN ECO STOP START THAT THE VEHICLE DOES NOT RE-START. CAUSE INCORRECT DIAGNOSIS.
6-253NAS
JAGUAR: 2014-2015 MODEL YEAR XJ(351) INFORMATION REGARDING BRAKE BOOSTER SOLENOID CONNECTOR SPRING LOCKING MECHANISM WHICH MAY BE CAUSED BY ECO STOP/ START FUNCTION. *LJ
7-092USA
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
7092USA
Retailers are required to check DDW to ensure a vehicle is affected by Program Code ?J047?
J047NAS1
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SSM72038
ISSUE: CUSTOMERS HAVE REPORTED THAT CHROME / BLACK DOOR FINISHERS ON THE REAR WINDOW/REAR FENDER BECOMING SLIGHTLY ADRIFT DUE TO PARTIAL DELAMINATION.
SSM72041
ISSUE: SUBMITTING A STEERING SYSTEM NOISE EPQR. CAUSE: UNDER INVESTIGATION
DVD139-11
Software Update.
J047 UPS8014
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
J047 UPS8014-3bN
Seatbelt Tension Sensor Connector Wiring.
JTB00306NAS3
SITUATION: A SUSPENSION 'KNOCK' / 'CREAK' NOISE MAY BE HEARD FROM THE REAR OF THE VEHICLE WHEN GOING OVER BUMPS OR WHEN MANEUVERING AT SLOW SPEEDS. CAUSE: THIS MAY BE CAUSED BY THE REAR SPRING / SHOCK ABSORBER.
6-251NAS
A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A NUMBER OF 2014-2015 MODEL YEAR F-TYPE (X152) VEHICLES WITH THE WIRING CONNECTING THE SEAT BELT TENSIONER SYSTEM TO THE MAIN CABIN HARNESS. IT IS POSSIBLE THAT THE SEAT BELT TENSIONER SYSTEM MAY NOT CORRECTLY INDICATE THE PRESENCE OF A CHILD RESTRAINT OR VERY LIGHT WEIGHT OCCUPANT."
6-250NAS
A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A NUMBER OF 2014-2015 MODEL YEAR F-TYPE (X152) VEHICLES WITH THE WIRING CONNECTING THE SEAT BELT TENSIONER SYSTEM TO THE MAIN CABIN HARNESS. IT IS POSSIBLE THAT THE SEAT BELT TENSIONER SYSTEM MAY NOT CORRECTLY INDICATE THE PRESENCE OF A CHILD RESTRAINT OR VERY LIGHT WEIGHT OCCUPANT."
SSM72035
CONCERN: JAGUAR LAND ROVER AND THE SUPPLIER HAVE INSPECTED 101 WARRANTY CLAIMS FOR HEATED OXYGEN SENSORS (HO2S). 23% WERE FOUND TO HAVE NO DEFECTS. CAUSE: ONE POSSIBLE REASON FOR THIS IS THAT ALL HO2S SENSORS ARE REPLACED WHEN ONLY ONE IS UNSERVICEABLE.
SSM71803-3
Gen 2.1 Touch screen display recovery process
6-248NAS
A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2014 MODEL YEAR F-TYPE (X152; CONVERTIBLE ONLY) VEHICLES WHERE THE LUGGAGE COMPARTMENT LID INTERIOR TRIM MAY BE LOOSE / DETACHED FROM THE LUGGAGE COMPARTMENT LID."
6-248NAS2
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
K248 UPS5714
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
K248 UPS5714-1BN
SITUATION: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2014 MODEL YEAR F-TYPE (X152; CONVERTIBLE ONLY) VEHICLES WHERE THE LUGGAGE COMPARTMENT LID INTERIOR TRIM MAY BE LOOSE AND/OR DETACHED FROM THE LUGGAGE COMPARTMENT LID. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW OR USED VEHICLE SALE PENDING COMPLETION OF THE REWORK ACTION DETAILED IN THIS TECHNICAL BULLETIN.
K248-UPS5714-1bN
Luggage Compartment Lid Interior Trim Loose.
SSM72022
ISSUE: SEATS NOT MOVING IN ONE DIRECTION / ONE AXIS CAUSE: MOTOR CONNECTIONS NOT FULLY LATCHED
SSM51357
Fuel sender unit fault - incorrect diagnosis.
SSM72012
ISSUE THE WRONG COMPONENT MAYBE REPLACED WHEN TROUBLESHOOTING BLUETOOTH CONNECTIVITY IN CAR. CAUSE THE FRONT CONTROL DISPLAY INTERFACE MODULE (TOUCHSCREEN) HAS NO EFFECT ON BLUETOOTH CONNECTIVITY IN THE CAR AND AS SUCH MAY BE INCORRECTLY DIAGNOSED AND REPLACED AS THE SOURCE OF THE ISSUE.
6-242NAS
AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2015 MODEL YEAR XJ (X351) WHERE A NOISE AND VIBRATION FROM THE FRONT OF THE VEHICLE WHEN TURNING THE STEERING WHEEL AT LOW SPEED."
6-243NAS
DESCRIPTION A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2014 MODEL YEAR F-TYPE (X152) VEHICLES WHICH MAY EXHIBIT A 'KNOCK' OR CREAK NOISE FROM THE REAR OF THE VEHICLE WHEN GOING OVER BUMPS OR WHEN MANEUVERING AT LOW VEHICLE SPEEDS
JTB00382NAS1
Poor Transmission Shift Quality
K249 UPS5814
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
K249 UPS5814-1BN
SITUATION: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2014 MODEL YEAR F-TYPE (X152) VEHICLES WHICH MAY EXHIBIT A 'KNOCK' OR CREAK NOISE FROM THE REAR OF THE VEHICLE WHEN GOING OVER BUMPS OR WHEN MANEUVERING AT LOW VEHICLE SPEEDS. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW OR USED VEHICLE SALE PENDING COMPLETION OF THE REWORK ACTION DETAILED IN THIS TECHNICAL BULLETIN.
K249-UPS5814-1bN
Suspension 'Knock' / 'Creak' Noise From Rear of Vehicle.
SSM71998
ISSUE CUSTOMERS MIGHT BE EXPERIENCING AN ISSUE WITH IPHONES 6 AND 6PLUS, AS WELL AS IPHONES THAT HAVE BEEN UPDATED TO IOS8. THE ISSUE IS COMMON ACROSS ALL MANUFACTURERS. SYMPTOMS WHEN THE APPLE DEVICE IS CONNECTED TO THE CAR SYSTEM AND A CALL IS RECEIVED THERE IS NO OPTION TO ANSWER OR REJECT THE INCOMING CALL ON THE SYSTEM. THE STEERING WHEEL CONTROLS ALSO HAVE NO EFFECT. THE TOUCH SCREEN CONTINUES TO DISPLAY THE PHONE SCREEN. THE POP-UP SCREEN TO ANSWER OR REJECT THE CALL IS NOT SHOWN.
JTB00383NAS1
Battery Charge Warning Indicator Illuminated
JTB00379NAS1
Front / Rear Lamp Condensation - Information Only
JTB00311NAS2
Climate Control System Odor.
SSM71974
ISSUE: A SIGNIFICANT NUMBER OF BMS (BATTERY MONITORING SYSTEM) MODULES HAVE BEEN REPLACED WHEN DTC B11DB-87 IS LOGGED, WHEN RETURNED TO THE SUPPLIER FOR ANALYSIS MANY ARE DEEMED NO FAULT FOUND CAUSE: INCORRECT DIAGNOSIS
SSM71963
ISSUE: THE FRONT TO REAR POWER CABLE HAS BECOME DETACHED FROM THE THROUGH PANEL STUD, WHERE IT PASSES THROUGH THE BOOT FLOOR. CAUSE: FAILURE OF THE FRICTION WELD BETWEEN THE CABLE AND STUD. (SEE FILE ATTACHED AS AN EXAMPLE).
DVD13904
Software update 04
SSM64857
Distorted Playback When Using iPod / iPhone. 13MY onwards.
SSM71803
Gen 2.1 Touch screen display recovery process
SSM71869Attachme
Unable To Unlock / Start Vehicle With Smart Key 13 & 14MY only
SSM71951
ISSUE: CLICKING / TICKING NOISE FROM PARCEL SHELF STRING AND ITS FULCRUM PIN, WHEN OPENING AND CLOSING THE HATCH. CAUSE: INCOMPATIBILITY OF STRING TO PIN MATERIAL.
SSM 72101
ISSUE: CUSTOMER REPORTS INCONSISTENT WATER BEADING ACROSS THE SURFACE OF THE CONVERTIBLE HOOD. (PLEASE SEE EXAMPLES IN ATTACHMENT) CAUSE: WATER INITIALLY SITS ON THE SURFACE (BEADS) AND THEN ABSORPTION PROCESS BEGINS. THIS RATE CAN BE AFFECTED IF THERE HAS BEEN ANY WIPING OF THE ROOF COVER WITH ANY TYPE OF CLEANING MATERIAL, CAR WASH OR EVEN ANY DIFFERENCE IN TEMPERATURE DIFFERENTIAL ACROSS THE SURFACE.
SSM71951Attachme
Coupe Parcel Shelf Tick Noise, Opening / Closing Hatch.
JTB00370NAS1
Condensation on Instrument Panel Center Vent
DVD13900
SDD machine is at the latest level of As-built and Calibration files
DVD13903
Software update 03
SSM71887
ISSUE :- CUSTOMERS HAVE REPORTED THAT THE GRIDLINES ON THE GRAPHICAL DISPLAY ARE MISSING CAUSE :- POSSIBILITY THAT IT HAS BEEN SWITCHED OFF BY THE USER
SSM71915
ISSUE A NUMBER OF ALTERNATORS ARE BEING REPLACED UNDER WARRANTY AND ARE FOUND TO BE FAULTY DUE TO INTERNAL REGULATOR CHIP DAMAGE. CAUSE ALTERNATORS ARE BEING DAMAGED DUE TO CROSS POLARITY WHEN THE VEHICLE IS JUMP STARTED.
6-207
JAGUAR F-TYPE VEHICLES MAY HAVE ISSUES WITH LOCKABLE STOWAGE BOX LID. 07/14/2014*LJ
6-233NAS
JAQUAR: 2015 X TYPE, XF, XJ TRANSMISSION FILTER MAY BECOME DETACHED FROM THE TRANSMISSION OIL PAN BASE.*LJ
JA14PA-11
PLEASE BE ADVISED THAT WATER PUMP PART NUMBERS C2Z21781, C2Z28248, AND C2Z29189 -- 3.0L V6 / 5.0L V8 -- COME WITH FOUR (4) MOUNTING BOLTS. PRIOR TO INSTALLING THIS PART, INSPECT THE PACKAGING AND MAKE SURE ALL FOUR (4) BOLTS ARE PRESENT.
JTB00365NAS1
Active Exhaust Vacuum Pump Noisy
JTB00208NAS2
Electric Park Brake Calibration Procedure.
6-225NAS2
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
6225NAS2
Incorrect Rear Stabilizer Bar.
K214 UPS0114
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
K214-UPS0114-4bN
Door Sill Applique.
JTB00356NAS1
Supercharger 'Clattering' / 'Knock' / 'Rattle' Noise - 3.0L V6 SC Engine
JTB00321NAS1
Automatic Temperature Control Module Software Update
JTB00349NAS1
Supercharger 'Clattering' / 'Knock' / 'Rattle' Noise - 5.0L V8 SC Engine
SSM71803-2
Gen 2.1 Touch screen display recovery process
SSM71822
New vehicle storage (Transit relay / Transit mode)
DVD13806
Software update 06
SSM71361
Diagnostic Concerns.
SSM71861
Unable to Login to SDD - Recommended TOPIx browsers screen is displayed.
JTB00344NAS1
Earth Stud Repair on Aluminum Body
SSM71853
ISSUE THE REMOTE FUNCTION ACTUATOR (RFA) ALSO KNOWN AS THE KEYLESS VEHICLE MODULE (KVM), MAY FAIL TO CORRECTLY DOWNLOAD SOFTWARE ON OCCASIONS. THIS CAN RESULT IN SDD REPORTING THAT THE RFA IS OFF BUS BY DISPLAYING A RED CROSS IN THE NETWORKS INTEGRITY SCREEN AND SDD NOT BEING ABLE TO RECOVER THE MODULE. CAUSE THIS MAY BE AS A RESULT OF LOW BATTERY VOLTAGE OR A BREAK IN CONTINUITY OF DIAGNOSTIC CONNECTION DURING THE DOWNLOAD OR A CORRUPTED SOFTWARE DOWNLOAD FILE.
SSM71838
XF Diagnostic process for Day Night Mode Activation
SSM71830
THIS SSM HAS BEEN PUBLISHED TO HIGHLIGHT THE DIFFERENCES BETWEEN THE REAR SPOILER OPERATION OF A F-TYPE CONVERTIBLE AND A F-TYPE COUPE TO AVOID A MISDIAGNOSIS. PLEASE REVIEW THE PROPER OPERATION MODES IN EITHER THE WORKSHOP MANUAL OR THE OWNER HANDBOOK ON TOPIX BEFORE TRYING TO DIAGNOSE A PERCEIVED SYSTEM FAULT.
JTB-00344-NAS1
JAGUAR: DAMAGE DURING A REPAIR OR TIME OF PRODUCTION, CAUSED THE EARTH STUD, ON SOME VEHICLES, TO BECOME BROKEN OR CROSS THREADED. MODEL 2003-2009 XJ (X350), 206/ONWARDS XK (X150), 2010/ONWARDS XJ (X351), 2014/ONWARDS F-TYPE (X152). *PE
SSM71832
ISSUE:- CUSTOMERS HAVE REPORTED THAT THE AIRBAG WARNING LIGHT HAS ILLUMINATED IN THE INSTRUMENT CLUSTER AFTER A PREVIOUS REPAIR. CAUSE:- THE DRIVERS AIRBAG CIRCUIT HAS BEEN INCORRECTLY DIAGNOSED AS BEING AT FAULT OR HAS MORE THAN ONE FAULT PRESENT.
6-229NAS
AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2014 MODEL YEAR JAGUAR F-TYPE (X152) VEHICLES AND 2013-2014 MODEL YEAR XK (X150) VEHICLES WHERE THE HEADLAMP AIM MAY HAVE BEEN INCORRECTLY SET."
K211 UPS8013
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
K211 UPS8013-1BN
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2014 MODEL YEAR F-TYPE (X152) VEHICLES AND 2013-2014 MODEL YEAR XK (X150) VEHICLES WHERE THE HEADLAMP AIM MAY HAVE BEEN INCORRECTLY SET. ACTION: RETAILERS ARE REQUIRED TO HOLD ALL AFFECTED VEHICLES WITHIN THE LISTED VIN RANGE THAT ARE IN THEIR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW OR USED VEHICLE SALE PENDING COMPLETION OF THE REWORK ACTION DETAILED IN THIS TECHNICAL BULLETIN.
K211-UPS8013-1bN
Headlamp Aim.
DVD13800
DVD software update
JTB00306NAS2
SITUATION: A SUSPENSION 'KNOCK' / 'CREAK' NOISE MAY BE HEARD FROM THE REAR OF THE VEHICLE WHEN GOING OVER BUMPS OR WHEN MANEUVERING AT SLOW SPEEDS. CAUSE: THIS MAY BE CAUSED BY THE REAR SPRING / SHOCK ABSORBER.
JTB00346NAS1
Transit Protection / Wrapguard Staining
SSM71803-1
Gen 2.1 Touch screen display recovery process
6-224USA
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SSM71811
Steering Gear Transfer Pipe change
6-225NAS
DESCRIPTION AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2014 MODEL YEAR JAGUAR F-TYPE (X152) VEHICLES WITHIN THE LISTED VIN RANGE WHERE PAINT IS NOT ADHERING TO THE REAR PANELS AND THE PAINT IS PEELING WHERE THE SILL MEETS THE REAR QUARTER.
6225NAS
Update Prior to Sale Notice.
K214 UPS0114-3BN
SITUATION: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON 2014 MODEL YEAR F-TYPE (X152) VEHICLES WITHIN THE LISTED VIN RANGE WHERE PAINT IS NOT ADHERING TO THE REAR PANELS AND THAT THE PAINT IS PEELING WHERE THE SILL MEETS THE REAR QUARTER. ACTION: RETAILERS ARE REQUIRED TO HOLD ALL AFFECTED VEHICLES WITHIN THE LISTED VIN RANGE THAT ARE IN THEIR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW OR USED VEHICLE SALE PENDING COMPLETION OF THE REWORK ACTION DETAILED IN THIS TECHNICAL BULLETIN.
6224USA
Refer to Workshop Manual / Service Instruction for any required tools.
K192NAS1
Folding Top Enhancement Program
SB-6-224
JAGUAR: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. FOLDING TOP CAN CONTACT FLAPS IN CORNER AND ROUTING OF FOLDING TOP HARNESS CAUSES FOULING ON MECHANISM TO WEAR THROUGH BRAIDING RESULTING IN NORMAL OPENING/CLOSING OF FOLDING TOP HAVING LOWER HEADER TRIM TO COME IN CONTACT WITH CARPET BEZEL. MODEL 2014 F-TYPE (X152). *PE
TBK-192-NAS1
JAGUAR: FOLDING TOP CONTACTS FLAPS IN CORNER WHEN STOWED (OPEN) POSITION, AS WELL AS FOLDING TOP MECHANISM IS WEARING THRU BRAIDING FROM ROUTING FOLDING TOP HARNESS AND LOWER HEADER TRIM CONTACTS CARPET BEZEL DUE TO NORMAL OPENING AND CLOSING OF FOLDING TOP AND LEAVES WHITE MARKS ON HEADER TRIM, OVER TIME. MODEL 2014 F-TYPE (X152). *PE
JTB00278NAS2
SITUATION: THE FLUID LEVEL IN THE ENGINE COOLANT SYSTEM EXPANSION TANK MAY FALL BELOW THE MINIMUM LEVEL OVER A PERIOD OF TIME OR A LOW COOLANT LEVEL MESSAGE IS DISPLAYED IN THE MESSAGE CENTER. UPON INSPECTION, A LEAK MAY BE FOUND TO BE FROM THE FRONT OF THE ENGINE-DRIVEN COOLANT PUMP, TOGETHER WITH EXCESSIVE WEAR OF THE COOLANT PUMP BEARING.
SSM71790
Climate Control.
SSM70018
Transmission DTC P0780-94
JTB00257NAS3
SITUATION: THE STEERING WHEEL MAY EXHIBIT A VIBRATION / SHIMMY WHILE DRIVING. CAUSE: THIS MAY BE CAUSED BY A ROAD WHEEL/TIRE ASSEMBLY IMBALANCE AND/OR TEMPORARY TIRE FLAT-SPOTTING.
JTB00258NAS2
SITUATION: A STEERING WHEEL SHIMMY MAY BE EVIDENT DURING THE PRE-DELIVERY INSPECTION (PDI) ROAD TEST DUE TO TEMPORARY FLAT SPOTS ON THE ROLLING SURFACE OF THE TIRE. CAUSE: TEMPORARY FLAT SPOTS NATURALLY DEVELOP ON THE ROLLING SURFACE OF A TIRE WHEN THE WHEELS OF THE VEHICLE ARE STATIONARY OVER A PERIOD OF TIME.
JTB00343NAS1
Compact Key Handset - Lower-Level Service Repair
DVD13703
SDD diagnostic platform
SSM71539
F-Type All centre vent operation concerns
JTB-00331-NAS-1
SITUATION: ONE DOOR MAY APPEAR TO BE OUT OF ADJUSTMENT WHEN COMPARED TO THE OTHER DOOR. THE DESIGN INTENT IS FOR BOTH DOORS TO SIT 'PROUD' OF THE ROCKER PANEL. CAUSE: THIS MAY BE CAUSED BY THE LEFT DOOR BEING ADJUSTED TOO FAR INBOARD WHILE THE RIGHT DOOR IS ADJUSTED TO THE DESIGN INTENT.
JTB00331NAS1
Door Adjustment Incorrect
SSM-71498
ISSUE: ENGINEERING IS INVESTIGATING THE CAUSE OF FRONT DRIVE SHAFTS (HALF SHAFTS) RUBBER BOOTS SPLIT OR DAMAGED ON JAGUAR VEHICLES IN WARRANTY. CAUSE: UNKNOWN ENGINEERING INVESTIGATION ON-GOING.
SSM71498
Front drive shafts rubber boots split or damaged
DVD137
SDD laptop is at the latest level of As_built and Calibration files
SSM 71400
ISSUE: CANNOT GET TRUNK LID TO OPEN. CAUSE: TRYING TO OPEN THE TRUNK / BOOT LID BEFORE THE VEHICLE IS TAKEN OUT OF TRANSIT MODE.
SSM71400
Conver t ible t runk / boot l id won` t open
6-217
2014 XJR JAGUAR REQUIRES A UPGRADE TO THE REAR SUSPENSION. *LJ
SSM 71238
ISSUE: A CUSTOMER MAY REPOR T A NOISE IN THE CABIN AREA, THAT MAY APPEAR TO BE COMING F ROM THE REAR LEF T HAND SIDE OF THE VEHICLE CAUSE: THIS MAY BE DUE TO THE VACUUM HOSE ON THE EXHAUS T SOUND VACUUM PUMP, BEING IN CONTACT WI TH THE BODY.
SSM71238
Exhaust sound enhancement vacuum pump
SSM71238Attachme
Exhaust sound enhancement vacuum pump
6-216
TRANSMISSION CONTROL SWITCH WILL NOT RISE WHEN IGNITION BUTTON IS PRESSED ON. 07/14/14*LJ
SSM70698
Bluetooth phone connectivity
JTB-00321-NAS-1
SITUATION: WITH THE CENTER FACE VENT UNIT IN THE RAISED POSITION, FORCING IT DOWNWARDS WILL DISENGAGE THE VENT UNIT AND BECOME FREE-MOVING FOR REMAINDER OF THAT DRIVE CYCLE. CAUSE: THIS MAY BE CAUSED BY A DESIGN CHANGE IN THE CENTER FACE VENT ASSEMBLY MECHANISM.
JTB-00322-NAS-1
SITUATION: THE INTEGRATED CONTROL PANEL MAY EXPERIENCE ONE OR MORE OF THE FOLLOWING ISSUES: THE SELECTED TEMPERATURE DISPLAY IS INOPERATIVE/BLANK; THE AMBER STATUS ILLUMINATION IS INOPERATIVE; AND/OR THE BLUE HALO ILLUMINATION IS INOPERATIVE. CAUSE: THIS MAY BE DUE TO A SOFTWARE ISSUE WITHIN THE INTEGRATED CONTROL PANEL.
JTB-00324-NAS-1
SITUATION: THE TRANSMISSION MAY BE STUCK IN PARK (P) ON ENGINE START UP. CAUSE: THIS MAY BE CAUSED WHEN, UNDER CERTAIN CONDITIONS, AN ENGINE START OCCURS BEFORE THE TRANSMISSION CONTROL MODULE (TCM) AND TRANSMISSION CONTROL SWITCH (TCS) ESTABLISH COMMUNICATIONS WITH OTHER VEHICLE MODULES / SYSTEMS. DIAGNOSTIC TROUBLE CODES (DTC) U0404-64 AND U101B-87 MAY ALSO BE STORED IN THE TCM AND THE TRANSMISSION MAY BE STUCK IN PARK (P).
JTB00322NAS1
Integrated Control Panel Software Update
JTB00324NAS1
Transmission Stuck in Park on Start Up
SSM-69078
ISSUE: APPLE IOS, AND ANDROID PHONE ISSUES AFTER SOFTWARE UPDATES. THE CUSTOMER MAY REPORT A RANGE OF PROBLEMS WITH THEIR PHONE CONNECTION, AUDIO QUALITY OR PHONEBOOK WHICH HAVE STARTED TO HAPPEN AFTER THE PHONE WAS MANUALLY OR AUTOMATICALLY SOFTWARE UPDATED. THE CUSTOMER MAY NOT BE AWARE OF AN AUTOMATIC UPDATE SO THIS SSM IS RECOMMENDED ON ANY BLUETOOTH PHONE ISSUES EXPERIENCED. CAUSE: PHONE SOFTWARE IS BEYOND THE CONTROL OF JAGUAR LAND ROVER AND ITS COMPATIBILITY WITH OUR SYSTEMS CAN ONLY BE TESTED AND APPROVED / DISAPPROVED ONCE RELEASED BY THE PHONE COMPANY. PHONES CAN SWITCH FROM WORKING WELL TO EXTREMELY POOR PERFORMANCE OR VICE VERSA AFTER AN UPDATE.
SSM-70698
ISSUE: A CUSTOMER MAY REPORT THAT THEIR PHONE, DISCONNECTS DURING OR AFTER PHONE CALLS, SHOWS AS PAIRED BUT NOT AVAILABLE, IS NOT SHOWING AS PAIRED BUT IS AVAILABLE, IS DIFFICULT TO PAIR, AUDIO FRAGMENTS WHEN STREAMING MUSIC AND/OR OTHER UNEXPECTED BEHAVIOR. CAUSE: THIS CAN BE A RESULT OF REDUCED PHONE POWER DUE TO THE FOLLOWING:- BATTERY LIFE SOFTWARE UPDATE ON THE CUSTOMERS DEVICE, OTHER APPLICATIONS RUNNING IN THE BACKGROUND ON THE CUSTOMERS DEVICE (SUCH AS GAMES, SOCIAL MEDIA APPS, SEARCHING FOR NUMEROUS PAIRED DEVICES). A BREAK IN THE LINE OF SIGHT FROM THE IAM TO THE CUSTOMER DEVICE (E.G. DEVICE IN POCKET CAUSING ATTENUATION BY THE HUMAN BODY). ANOMALIES INTRODUCED WITH SOFTWARE UPDATES OF DEVICE THAT MAY REDUCE THE EFFECTIVENESS OF AUTHENTICATION BETWEEN THE CUSTOMER DEVICE AND THE VEHICLE. NOTE: THESE ISSUES ARE WELL DOCUMENTED ON OFFICIAL PHONE MANUFACTURERS SUPPORT WEB SITES.
SSM69078
ISSUE: APPLE IOS, AND ANDROID PHONE ISSUES AFTER SOFTWARE UPDATES. THE CUSTOMER MAY REPORT A RANGE OF PROBLEMS WITH THEIR PHONE CONNECTION, AUDIO QUALITY OR PHONEBOOK WHICH HAVE STARTED TO HAPPEN AFTER THE PHONE WAS MANUALLY OR AUTOMATICALLY SOFTWARE UPDATED. THE CUSTOMER MAY NOT BE AWARE OF AN AUTOMATIC UPDATE SO THIS SSM IS RECOMMENDED ON ANY BLUETOOTH PHONE ISSUES EXPERIENCED. CAUSE: PHONE SOFTWARE IS BEYOND THE CONTROL OF JAGUAR LAND ROVER AND ITS COMPATIBILITY WITH OUR SYSTEMS CAN ONLY BE TESTED AND APPROVED / DISAPPROVED ONCE RELEASED BY THE PHONE COMPANY. PHONES CAN SWITCH FROM WORKING WELL TO EXTREMELY POOR PERFORMANCE OR VICE VERSA AFTER AN UPDATE.
6-213NAS
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
6213NAS
Map Routing.
K204 UPS7113
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
K204-UPS7113-1bN
Map Routing.
SSM70338
Rear transport tow eye being left in place or not discarded
SSM70358
Centre vent sticking
DVD 136 03
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
DVD13603
Software update 03
6-212NAS
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
6212NAS
Touch Screen Software Update.
UPS6413-1BNAS1
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
UPS6413-1bNAS1
Update Prior to Sale: Touch Screen Software Update
SSM70058
Vehicle Communication Device fails to communicate
SSM69458-2
Unable to select preferences on the touch screen
SSM69518-2
Unable to save navigation co-ordinates
JTB00314NAS1
Headlamp Inner Lens Stain.
SSM69458
Unable to select preferences on the touch screen
SSM69518
Unable to save navigation co-ordinates
DVD136-1
the DVD software update
SSM68918
Run in specification for new A/C compressors - all models
SSM69038
HVAC Evaporator Data Requested Upon Replacement
DVD 135 08
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
DVD13506
This update contains an enhancement to the ECM ? Engine Control Module
DVD13507
This update contains an enhancement to the ECM ? Engine Control Module
JTB-00311-NAS-1
SITUATION: AN ODOR MAY BE PRESENT WHEN THE CLIMATE CONTROL SYSTEM IS SWITCHED 'ON'. CAUSE: THIS MAY BE CAUSED BY MOLD SPORE ACCUMULATION / BUILD-UP IN THE EVAPORATOR CORE.
JTB00311NAS1
Climate Control System Odor.
SSM-68358
THIS SSM HAS BEEN RELEASED TO ADDRESS THE HIGH NUMBER OF SPEAKER ASSEMBLIES RETURNED, MANY OF WHICH ARE DEEMED AS N FAULT FOUND. CAUSE: INCORRECT DIAGNOSIS."
SSM68358
Audio System Speaker Diagnosis
68358
ISSUE: THIS SSM HAS BEEN RELEASED TO ADDRESS THE HIGH NUMBER OF SPEAKER ASSEMBLIES RETURNED, MANY OF WHICH ARE DEEMED AS NO FAULT FOUND. CAUSE: INCORRECT DIAGNOSIS.
SSM-68217
ISSUE: FUEL FILLER FLAP NOT LOCKABLE. CAUSE: DEALERS VIA EPQR HAVE QUESTIONED IF THE FUEL FILLER FLAP SHOULD BE LOCKABLE?
SSM68217
Fuel Filler Flap not lockable
SSM-67937
CONCERN A CUSTOMER MAY REPORT, "BLIND SPOT MONITOR NOT AVAILABLE," DISPLAYED IN THE MESSAGE CENTER ACCOMPANIED BY THE BLIND SPOT MONITOR AMBER LED INDICATOR DOTS IN BOTH MIRRORS REMAINING ON FOR THE DURATION OF THEIR TRIP. CAUSE UNDER CERTAIN DRIVING CONDITIONS THE BLIND SPOT MONITOR MAY ENTER A FAIL SAFE CONDITION DUE TO A CALIBRATION ERROR.
SSM67937
Blind Spot Monitor Not Available Warning Message
JTB-00297-NAS-1
SITUATION: A TIRE PRESSURE MONITORING SYSTEM (TPMS) FAULT MAY BE DISPLAYED IN THE INSTRUMENT CLUSTER (IC) AND DIAGNOSTIC TROUBLE CODES (DTC) MAY BE STORED. CAUSE: THIS MAY BE CAUSED BY VARIOUS ISSUES.
JTB00297NAS1
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SSM67917
Vehicle seat memory module logs U1A4C 00
SSM-67957
ISSUE: THIS SSM IS ISSUED TO CLARIFY THE CORRECT BUILD CONDITION ON REAR DAMPER MODULES, FOR CORRECT SPRING PACKER / SPACER FITMENT. ACTION: IF THE BOTTOM PAINT MARK ON THE SPRING IS WHITE, THEN THERE SHOULD BE A SPRING PACKER/SPACER FITTED.
SSM67957
Clarification of Correct Rear Damper Module Build
SSM67957Attachme
Clarification of Correct Rear Damper Module Build
SSM66717-2
Suspension Knock / Creak from rear of Vehicle
6-207USA
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
6207USA
stowage box lid.
K185NAS1
Stowage Box Lid
SB-6-207 USA
DESCRIPTION A LIMITED NUMBER OF 2014 MODEL YEAR JAGUAR F-TYPE VEHICLES, FITTED WITH THE REAR BULKHEAD LOCKABLE STOWAGE BOX, MAY HAVE AN ISSUE WHERE THE LOCKABLE STOWAGE BOX LID MAY UNLATCH AND OPEN WHEN LOCKING THE VEHICLE.
TB-K-185-NAS-1
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2014 MODEL YEAR F-TYPE VEHICLES, FITTED WITH THE REAR BULKHEAD LOCKABLE STOWAGE BOX, WHERE THE LOCKABLE STOWAGE BOX LID MAY UNLATCH AND OPEN WHEN LOCKING THE VEHICLE. ACTION: RETAILERS ARE REQUIRED TO HOLD ALL AFFECTED VEHICLES WITHIN THE LISTED VIN RANGE THAT ARE IN THEIR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW OR USED VEHICLE SALE PENDING COMPLETION OF THE REWORK ACTION DETAILED IN THIS TECHNICAL BULLETIN.
DVD 135 01
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
DVD135
DVD software update
DVD13501
SDD Updates
JTB00306NAS1
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SSM-66537
ISSUE: THE LOCKABLE REAR INTERIOR STORAGE BOX (CUBBY BOX) DOOR MAY OPEN WHEN LOCKING THE VEHICLE DOORS. CAUSE: THERE ARE TWO SEPARATE CAUSES DEPENDING ON THE VIN RANGE. VEHICLES BUILT UP TO K03276 COULD HAVE AN ISSUE WITH THE STORAGE BOX LATCH. VEHICLES FROM K03277 TO K03880 MAY BE HAVING THE STORAGE BOX LID PRELOADED BY THE LEFT HAND RUBBER STOP FOR THE STORAGE BOX DOOR.
SSM66537-2
Rear Storage Box Door Opens When Locking Vehicle
SSM66537Attachme
Rear Storage Box Door Opens When Locking Vehicle
SSM-66737
ISSUE: A CUSTOMER MAY REPORT VARIOUS WARNING LIGHTS ARE SHOWN ON THEIR VEHICLES INSTRUMENT CLUSTER WHILST DRIVING, ABS/DSC/TC & CRUISE. DTC C1A96-64 AND OR PCM 0703-62 MAY BE REGISTERED. CAUSE: THIS ISSUE IS CURRENTLY UNDER INVESTIGATION WITHIN JAGUAR ENGINEERING.
SSM66737
Flagged - Various instrument cluster
SSM66797
When Hood Stowed - Contact / Rubbing Against Hood
SSM66797Attachme
When Hood Stowed - Contact / Rubbing Against Hood
SSM-66797
ISSUE: WHEN CONVERTIBLE HOOD IS IN THE STOWED POSITION CONTACT AND OR RUBBING NOTICED AGAINST THE HOOD COVER SIDE FLAPS. CAUSE: ALIGNMENT OF HOOD INCORRECT.
6-204-NAS
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
6204NAS
Instrument Clusters Software Update.
UPS-3013-1BNAS1
SITUATION: THE DATE FORMAT ON THE TOUCH SCREEN (TS) SYSTEM SETTINGS / CLOCK ADJUST MENU MAY BE UNABLE TO BE CHANGED FROM 'DD/MM/YYYY' TO 'MM/DD/YYYY' DUE TO A SOFTWARE ISSUE WITHIN THE INSTRUMENT CLUSTER (IC).
UPS-6-204-NAS
DESCRIPTION ON A LIMITED NUMBER OF 2014 MODEL YEAR JAGUAR F-TYPE VEHICLES, THE DATE FORMAT ON THE TOUCH SCREEN (TS) SYSTEM SETTINGS / CLOCK ADJUST MENU MAY BE UNABLE TO BE CHANGED FROM 'DD/MM/YYYY' TO 'MM/DD/YYYY' DUE TO A SOFTWARE ISSUE WITHIN THE INSTRUMENT CLUSTER (IC).
UPS3013-1BNAS1
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
UPS3013-1bNAS1
Update Prior to Sale: Instrument Cluster Software Update
DVD 134 09
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
DVD13409
latest TSB SDD mapping
SSM-66717
ISSUE: A CUSTOMER MAY REPORT A KNOCK OR CREAK FROM THE REAR OF THE VEHICLE WHEN GOING OVER BUMPS OR MANEUVERING AT SLOW SPEED. CAUSE: ABSENCE OF AN ISOLATOR SLEEVE FITTED TO THE REAR COIL SPRING.
SSM-66717-A
REPUBLISHED AUGUST 2013. ISSUE: A CUSTOMER MAY REPORT A KNOCK OR CREAK FROM THE REAR OF THE VEHICLE WHEN GOING OVER BUMPS OR MANEUVERING AT SLOW SPEED. CAUSE: ABSENCE OF AN ISOLATOR SLEEVE FITTED TO THE REAR COIL SPRING.
SSM66717
Suspension Knock / Creak from rear of Vehicle
SSM65537
Door to Bonnet Profile Foul Condition
SSM65537Attachme
Door to Bonnet Profile Foul Condition
SSM66537
Rear Storage Box Door Opens When Locking Vehicle
SSM66637
Charging a vehicle fitted with Battery monitoring system
JTB-00306-NAS-1
SITUATION: A SUSPENSION 'KNOCK' / 'CREAK' NOISE MAY BE HEARD FROM THE REAR OF THE VEHICLE WHEN GOING OVER BUMPS OR WHEN MANEUVERING AT SLOW SPEEDS. CAUSE: THIS MAY BE CAUSED BY THE REAR SPRING / SHOCK ABSORBER.
SSM66297
Hood / Bonnet Close Correct Method
SSM66297Attachme
Hood / Bonnet Close Correct Method
SSM-66297
ISSUE: REPORTS OF DIFFICULT AND, OR POOR CLOSURE OF BONNET / HOOD. CAUSE: INCORRECT METHOD OF CLOSURE USED. THE BONNET / HOOD SHOULD NOT BE CLOSED BY STANDING AT THE SIDE OF THE VEHICLE.
SSM65997
Oxygen sensor DTC`s
SSM65997Attachme
Oxygen sensor DTC`s
SSM65797
Main Volume Knob / Radio Power Button Operation
SSM65737
Date Format - Does not retain MM/DD/YYYY setting
SSM66117
Chassis/Body Noises
SSM-58597
ISSUE: A CUSTOMER MAY REPORT THAT A SPARE WHEEL LOW TYRE PRESSURE WARNING IS DISPLAYED IN THE INSTRUMENT PACK MESSAGE CENTRE, WHEN NO FULL SIZE SPARE WHEEL IS PRESENT. CAUSE: THERE IS A SCENARIO WHERE AN INCORRECT SPARE WHEEL ID MAY BE LEARNT BY A VEHICLE THAT WILL THEN DISPLAY A LOW PRESSURE WARNING, SPECIFICALLY FOR THE SPARE WHEEL, EVEN IF THE VEHICLE IS FITTED WITH A NON TPMS SPARE I.E SPACE SAVER OR INSTANT MOBILITY SYSTEM (IMS). THIS ISSUE IS UNLIKELY TO OCCUR, BUT PROBABILITY IS INCREASED AFTER THE USE OF WHEELS WITH NO TPMS SENSORS FITTED.
SSM-64797
ISSUE: WATER INGRESS TO TRUNK WELL CAUSE: REQUIREMNT FOR DIAGNOSTIC.
SSM-65737
CONCERN WHEN ATTEMPTING TO SET THE DATE FORMAT WITHIN THE TOUCH SCREEN, A CUSTOMER MAY NOT BE ABLE TO SELECT AND RETAIN THE MM/DD/YYYY FORMAT. CAUSE THE SOFTWARE IN THE INSTRUMENT CLUSTER MAY NOT BE AT LATEST LEVEL.
SSM-65797
CONCERN ONLY WHEN REVERSE IS SELECTED, THE MAIN VOLUME CONTROL KNOB / RADIO POWER BUTTON NEAR THE SHIFTER, DOES NOT OPERATE. RADIO AND OR PARK DISTANCE VOLUME CANNOT BE ADJUSTED FROM THE MAIN VOLUME CONTROL KNOB. ALSO, THE RADIO POWER BUTTON WILL NOT SWITCH THE RADIO OFF OR ON WHEN REVERSE IS SELECTED. CAUSE CURRENTLY THIS IS THE INTENDED DESIGN OPERATION, WHICH LIMITS THE CUSTOMER FROM FULLY MUTING OR TURNING OFF THE PARK DISTANCE VOLUME. VOLUME CONTROL FOR EITHER THE RADIO OR THE PARK DISTANCE TONES CAN STILL BE ADJUSTED FROM THE STEERING WHEEL VOLUME CONTROL SWITCHES TO LIMIT THE OR RAISE THE VOLUME OF EITHER SYSTEM.
SSM-66117
ISSUE: NOISES/KNOCKING FROM THE CHASSIS/BODY CAUSE: UNDER INVESTIGATION
SSM64797
Water Ingress Diagnostic (Trunk)
SSM64797Attachme
Water Ingress Diagnostic (Trunk)
DVD 134 05
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
DVD13405
DVD 134 Software update 01 and Software update 04 prior to installing Software update 05
SSM65437
DTC P026A on Supercharged Engines only
SSM65437Attachme
DTC P026A on Supercharged Engines only
SSM64737
Entertainment Systems.
SSM44191
Check customers phone compatibility using the Jaguar.
SSM64757
Seat belt / seat guide latching information.
DVD13304
Tire pressure monitoring wheel sensor test.
JTB00323NAS1
Rocker Panel Moulding Paint Delaminating
SSM62038Attachme
Mongoose Update.
SSM589571
Image.
SSM589572
Image.
DVD13104
DVD software update
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.