H537 UPS0525-2 11AUG25
Service Bulletin/Repair Instructions
Electric Power Assisted Steering (EPAS) wiring harness junction box may become corroded over time.
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
H537 UPS0525-2 11AUG25
Electric Power Assisted Steering (EPAS) wiring harness junction box may become corroded over time.
TUCC_MAY2025_28
TELEMATIC TCU2 MODULES NO LONGER AVAILABLE
SSM76314 - 25APR25
Telematic TCU2 Module 2015-2017MY No Longer Available
TUCC_APR2025_18
Leaking windshield that caused the water ingress on the electrical component.
Jaguar_H422_21MAR25
Powertrain Control Module (PCM) Software Update
SFCC_MAR2025_17
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the instrument cluster.
SFCC_MAR2025_18
There have been several FRED submissions for a customer allegation of a brake noise concern.
SFCC_MAR2025_20
There have been several FRED submissions for a customer allegation of brake judder/vibration.
Jaguar_H422_21FEB25
FUEL VAPOUR PURGE
Jaguar_H422_17JAN25
Malfunction Indicator Lamp (MIL) may illuminate
Jaguar_H422_20DEC24
Malfunction Indicator Lamp (MIL) may illuminate
SSM76165
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
Jaguar_ H422_15NOV24
Powertrain Control Module (PCM) Software Update
Jaguar_H422_18OCT24
Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
Jaguar_H422_20SEP24
Powertrain Control Module (PCM) Software Update
SFCC_SEP2024_52
A customer may report that the windshield wipers stop up on the windshield when turned off.
JAGUAR H422
Powertrain Control Module (PCM) Software Update
Jaguar_H422_19JUL24
On certain 2017 model year to 2020 model year Jaguar vehicles the Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off. Diagnostic Trouble Codes (DTC) P0496-00 may be set in the Powertrain Control Module (PCM)
H422 - JAGUAR
On certain 2017 model year to 2020 model year Jaguar vehicles the Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
SFCC_NOV2023_30
Startup battery keeps draining / Vehicle will not start
SSM75725
MISFIRE OR ROUGH RUNNING
SSM75725ATT
MISFIRE OR ROUGH RUNNING
SFCC_JUN2023_47
A customer may report that the front or rear door latch does not operate as expected.
SSM76023
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated.
SSM76010
A customer may report that the front or rear door latch does not operate as expected.
SFCC_APR2023_32
Customer reports of 12V battery issues. These range from battery low warning displayed to no-start.
SFCC_APR2023_34
MISFIRE ON NEW REPLACEMENT OR REMAN UNITS â AJ126
SSM75972
3.0L AJ126 Misfire on New Replacement or REMAN units.
SSM75909
Malfunction Indicator Lamp
SFCC_MAY2022_18
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SSM75745
ENGINE MISFIRE OR ROUGH RUNNING
SFCC_APR2022_17
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_APR2022_18
Customer reports numerous concerns, such as low battery warning message on startup, or vehicle will not start after sitting.
SFCC_APR2022_41
A customer may report a rattle tyle noise from the front seat base area.
SFCC_MAR2022_22
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_MAR2022_44
A customer may report a rattle tyle noise from the front seat base area.
SSM75700
8HP 8-Speed Automatic Transmission replacements due to Automatic Transmission Fluid (ATF) contamination with coolant.
SFCC_FEB2022_22
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_JAN2022_22
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_DEC2021_20
Navigation voice guidance no longer operational after latest NGI update
BIG5DEC21_27A
Voice guidance concerns when using Apple CarPlay.
SSM75559
Coolant leak from Thermostat
IC TP 21B
4X4I SCREEN The screen will show the correct pitch and roll angle of the vehicle APPLE CARPLAY Turn by turn voice guidance will now work in Apple CarPlay Maps INSTRUMENT PANEL CLUSTER CONTROL MODULE B (IPCB) When playing FM radio source the IPCB will no longer show a Gray background COMPASS VIEW The north indicator "N" in compass view will be updated when there is a theme change HOTSPOT CONNECTIVITY Improved stability of Hotspot functionality DVD Improved stability of DVD functionality ELECTRIC VEHICLE (EV) CHARGING Charging port will flash green instead of blue when charging MEDIA PLAYER Album art is now available in media library STEERING WHEEL CONTROLS Improved stability of Steering wheel control functionality after using rear media feature REAR SEAT ENTERTAINMENT (RSE) Video can now be played on both rear screens at the same time In the rear right screen, the text for passenger and driver seats are no longer swapped in German SELF-LEARNING CAR Improved stability of self learning car mode SETTINGS In the Chattanooga region in USA near the Eastern/Central time zone border the infotainment time is now no longer 1 hour behind in Auto mode Telematic Control Unit Module (TCU) installation popup will no longer display message in English while the language is set to Chinese SYSTEM Improved stability on start up TIMED CLIMATE Timed climate icon will no longer appear on Interactive Display Module 'A' (IDMA) while vehicle is in motion
SFCC_NOV2021_25
Post 21A Update Apple CarPlay® Navigation Voice Guidance Not Heard
BIG5NOV21_41A
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as Waze.
SFCC_OCT2021_22
Navigation voice guidance no longer operational after latest NGI update
SFCC_OCT2021_37
Convertible Top Inoperative (Stuck Closed)
SSM75557
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
SFCC_SEP2021_25
Navigation voice guidance no longer operational after latest NGI update
SFCC_SEP2021_40
Convertible Top Inoperative (Stuck Closed)
SFCC_AUG2021_32
Key remote functions and/or passive entry stopped working.
SFCC_AUG2021_33
Connectivity functions are no longer working.
SFCC_AUG2021_34
Navigation voice guidance no longer operational after latest NGI update
SFCC_AUG2021_37
Customer States engine runs rough with MIL illuminated.
SFCC_AUG2021_38
Customer states harsh shift, transmission warning lamp.
SFCC_AUG2021_39
â Customer states check engine light is illuminated.
SFCC_JUL2021_40
Navigation voice guidance no longer operational after latest NGI update
SFCC_JUN2021_23
Infotainment Updates
SFCC_JUN2021_24
Navigation voice guidance is not working with Apple CarPlay
SFCC_MAY2021_44
A customer may report a rattle noise coming from the front seat area.
SFCC_MAY2021_46
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
SSM75405
Malfunction Indicator Lamp
SFCC_APR2021_18
Infotainment Updates
SFCC_APR2021_20
IMC Update 21A will not install
SSM59597Attachme
Attachment.
SFCC_MAR2021_21A
IMC 20C1 Software Release
SFCC_MAR2021_21B
TCU v19.2
SFCC_MAR2021_21C
Pivi IP27.2 (OS 2.0.6)
SFCC_FEB2021_24A
IMC 20C1 Software Release
SFCC_FEB2021_24B
TCU v19.2
SFCC_FEB2021_24C
Pivi IP27.1 (OS 2.0.6)
SFCC_DEC2020_29
The engine is running rough. There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
SSM75036
Front and Rear Park aid & Park assist unavailable.
SFCC Jul20_20
There is a noise from the engine.
SFCC Jul20_26
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio popping noise iOS13 Bluetooth improvements Additional improvements
SFCC_JUN2020_23
There is a noise from the engine.
SFCC_MAY2020_30
There is a noise from the engine which can vary from a squealing to rattling/bearing noise.
SSM74810
JLR is investigating 3.0P S/C FEAD idler pulley and S/C tensioner emitting excess noise (NVH)
SFCC_APR20_PG28
To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward. SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software.
SFCC_APR20_PG31
Popping sound or crackling noise from the audio system while in use.
SSM74787
When attempting to complete the âReplace ECUâ application for the Occupant Classification System Module (OCS) the application fails. The error message âThe following error was encountered: â is displayed to the user.
SFCC_MAR12_20
There is a noise from the engine. The charge warning lamp is on.
SFCC_MAR12_29
XM radio is inop.
SFCC_MAR12_30
Popping sound or crackling noise from the audio system while in use.
SFCC_FEB20_34
XM radio is inop.
RCTR_29JAN20_14
Pop Noise From Audio Output
SFCC_JAN20_22
Popping sound or crackling noise from the audio system while in use.
TechRS_NOV19_104
SOTA download does not complete first time through
TechRS_NOV19_106
Quiescent battery drain due to TCU module.
TechRS_NOV19_108
Voice control is not able to locate destination entry.
TechRS_NOV19_109
Web Browser functionality is not available.
Tech_RS_NOV19_95
Customer may state there is a pop noise or crackle when playing the audio.
Tech_RS_NOV19_96
Customer may state there is no audio present or volume control.
Tech_RS_NOV19_97
Customer may state there is no audio present or volume control.
SFCC_NOV19_21
The Check Engine MIL is on.
SFCC_NOV19_30
Popping sound or crackling noise from the audio system while in use.
SSM74590
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later versions.
SFCC_OCT19_25
The Check Engine MIL is on There is a noise from the engine
SFCC_OCT19_27
Popping sound or crackling noise from the audio system while in use.
SFCC_OCT19_28
Intermittent Bluetooth connection on Android equipped device with software 9.0
SSM74589
Vehicles equipped with an AJ126 supercharged V6 engine are experiencing noise from the HP fuel pumps and/or a Check Engine MIL illuminated with one of the following DTCs stored in the PCM. P228F-85 P025C-11 P0251-13 P064A-38 P0256-13
SSM74567Att
EPB (Emergency Park Brake) is applied and will not release. The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
SSM74570
Customer experiences, âLow battery messageâ on the instrument panel, and is unable to start the vehicle.
SSM74447
Issue: Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9. The concern will only affect New Low line Infotainment (NLI) systems.
NAS1909013
Service Actions H251 and N377 are Owner Notified Programs (ONP) to update InControl® Touch Pro? software in 2016-18MY vehicles to version 19B from earlier levels. This upgrade will be free of charge and delivered via the standard campaign process. Included in this software update is the Smartphone Pack, comprising of Apple CarPlay® and Android Auto? (subject to minimum vehicle specifications). Vehicles will also receive Software-Over-The-Air (SOTA) functionality.
SSM74557
Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to the infotainment system using the USB cable and CarPlay mode active.
SSM74497
Headlamp lens micro cracking - A small number of customer's may report that the lens surface of the headlamp is cracking (as per attached image 1.0).
SSM74497Attachme
Headlamp lens micro cracking - A small number of customer's may report that the lens surface of the headlamp is cracking (as per attached image 1.0).
SFCC_AUG19_Slide
A Customer may report the headlights have small cracks on the lenses.
SSM74490
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
SSM74490Attachme
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
SFCC_JUL19_Slide
The tire valve stem is broken or cracked.
SFCC-JUN19-Slide
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500? status.
SFCC_JUN19_Slide
Intermittent Bluetooth connection on Android equipped device with software 9.0
SFCCMAY19Slide25
Popping sound or crackling noise from the audio system while in use.
SFCCMAY19Slide26
Intermittent Bluetooth connection on Android equipped device with software 9.0
SFCCMAY19Slide27
Not able to hear incoming calls with iPhone at 12.2 software.
JTB00613NAS3
Paint delamination may be evident between the rocker moulding panel and the rear fender.
SFCC_APRIL19_Sli
PCV DiaphramTorn. The Check Engine Lamp is illuminated.
SSM74375
Air leak from the right hand camshaft cover assembly due to a split diaphragm within the pressure control valve. Any of the following DTCs (indicating an air intake system leak) could be stored in the Powertrain Control Module (PCM) ? P2187, P2189, P0505, P0507.
SFCC_14MAR19_Sli
A Customer may report the headlights have small cracks on the lenses
SSM73798
Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions listed below has been identified: InControl Touch Pro system constantly restarting Voice / Speech concern Navigation concern Live and Web Browser concern System Language concern
SSM74160
Customer may report an unusual engine noise/loss or performance and illumination of the MIL lamp on the instrument cluster.
SSM74304
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth® Voice commands no longer work
SSM74277
Rear cargo cover front rubber strip adrift.
SSM74277Attachme
Rear cargo cover front rubber strip adrift.
SFCC-Slide39
Customers may report the removable recovery panel is loose incorrectly aligned.
SSM74285
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery. Initial diagnosis shows no fault found or no measurable quiescent drain.
SSM74278
Seat height operates in increments and seat memory function will not work after replacement of seat height motor. Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note: that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
SSM74171
U1000-00 present in BCM. One or more BCM outputs not functioning. Examples include: Exterior lighting; Interior lighting (especially interior lights on X260, X760 or X761); Sun roof blinds; Steering Wheel Adjust; eco stop start.
SSM74160Attachme
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern. During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
SSM74008
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
SSM74008Attachme
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
SSM74090
A customer may present an F-Type exhibiting rear brake squeak / squeal Although the noise does not indicate a degradation in functionality or braking performance, it may lead to customer dissatisfaction, and unscheduled retailer visits for repair action.
SSM74131
Jaguar Land Rover released Pathfinder 195 on 11th October and Symptom Driven Diagnostics (SDD) 154.05 on 8th October. As part of our continued efforts in increasing our customer experience, the release contains the latest InControl software containing significant improvements and enhancements to the system and its stability. Please refer to the latest release notes on TOPIx to understand the fixes that are included within this release. You are reminded that the InControl Touch Pro/ Duo Infotainment Master Controller (IMC) and ISC software should not be updated unless related to a reported customer concern.
SSM74090Attachme
A customer may present an F-Type with 19 inch wheels exhibiting rear brake squeak / squeal Although the noise does not indicate a degradation in functionality or braking performance, it may lead to customer dissatisfaction, and unscheduled retailer visits for repair action.
SSM72254
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
SSM74048
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
SSM72498
Issue: Wheel stud failures (fractures).
SSM74038
Issue: A customer may report an oil leak under the vehicle from the transmission suspected to be the sump pan. Engineering would like to investigate the root cause as to these concerns
SSM74060
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
SSM74063
Issue: A customer may report any of the following concerns when selecting functions on the Touch Screen for 16MY onwards: Video playback not possible although sound is functioning correctly. 17C4 live apps and web browser inoperative. 18MY ?Satellite radio false subscription message displayed on lower screen?. French/ English language mix on touch screen of NGI system in French language setting.
SSM74023
Issue: The customer reports a coolant leak from the engine compartment which is found to originate from the thermostat housing seam.
SSM74054
Issue: ?SOS Limited Availability? warning is displayed on the IC (Instrument Cluster along with Diagnostic Trouble Code (DTC) U3000-49 logged in the TCU (Telematics Control Unit).
SFCC_09AUG18_REV
A customer may report cracking of the micro headlamp lenses
SSM74000
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC) .The concern occurs when updating to phase 4.0 using PATHFINDER 180
SFCC Jul12 2018
A Customer may report micro cracking of the headlamp lenses.
SSM73929
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
SSM73929 Attachm
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
SSM73888
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
SSM73888 Attachm
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
JTB00566NAS4
An 'engine overheat' message may be displayed on the Instrument Cluster and that coolant may be leaking from engine compartment area.
SSM73798.1
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
SSM72302
Issue: B1412-96 being flagged in the Gateway Module
SSM73462
Issue: 1/ When the iPhone is connected to Bluetooth, the user gets an incoming call. The user will not be able to hear the callers voice. In order to hear the voice the user has to go to the phone screen options and select the vehicle phone tab and ensure it is checked. 2/The iPhone disconnects during or after phone calls.
SSM73671
A Customer may report one or more of: Lack of power, Restricted performance displayed on Instrument Cluster (IC), Malfunction Indicator Light (MIL) appears on Instrument Cluster (IC).
SSM73814
Issue: Customer reports that, intermittently, the vehicle will not crank.
SSM73824
Customers report the ECO Stop/Start is not working. Retailers are testing the primary battery using the Midtronics EXP-1080 tester which is reporting the battery is serviceable. The vehicle then returns with the same Customer concern of ECO Stop/Start inoperative. If a Midtronics GRX-3080 is used, the primary battery fails the test. Replacement of the primary battery resolves the concern.
SSM73850
Issue: The technician may notice that the All Terrain Control Module (ATCM) shows offline within the ECU diagnostics menu, of Pathfinder. The concern prevents the technician from using Pathfinder to diagnose or rectify concerns with ATCM.
SSM73844
In the event that an SRS firing circuit is found to be damaged, please refer to SCN JLRP00128 and TOPIx (workshop manual section 418-02 - Description and Operation ? Diagnosis and Testing) for the updated wiring repair standard and guidelines.
SSM73813
Issue: JLR Quality are investigating issues with cracks in front windscreens on F-Pace X761 XJ X351 XF X260 XE X760 F-TYPE X152
SSM73813 Attachm
Issue: JLR Quality are investigating issues with cracks in front windscreens on F-Pace X761 XJ X351 XF X260 XE X760 F-TYPE X152
SSM73793
Issue: In some cases vehicles that have been updated to InControl Touch Pro version 17C4, the infotainment system can no longer process voice inputs or outputs. Common symptoms are reported as: Voice commands are not recognized. Voice output such as spoken navigation guidance is inoperative.
SSM73809
Issue: Powertrain Transmission Module Learn Adaption routine has been instated on SDD/Pathfinder.
JTB00606NAS1
The InControl® secure system may incorrectly identify the vehicle as stolen after crossing an international border. This will result in the Telematics Service Provider contacting the customer to confirm if theft has occurred. Until the customer confirms that no theft has occurred, they will be blocked from using various InControl features.
JTB00613NAS2
Paint delamination may be evident between the rocker moulding panel and the rear fender.
SFCC_08MAR18
Jaguar Land Rover Shop Foreman Conference Call
JTB00349NAS2
A clatter/knock/rattle noise may be heard from the engine.
SSM73542
Issue: Rattle noise from turbo waste gate actuator which is more evident from engine cold start but also when engine is under slight load and on overrun.
SSM73511
Issue: Jaguar headlining cleaning products
SSM73700
ISSUE: Jaguar Land Rover (JLR) have received multiple reports of concerns experienced when updating vehicles equipped with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics (SDD) and PATHFINDER. Additional vehicle feedback data shows that the failure rate is increasing, despite the many improvements made in Pathfinder 123 and SDD 152.00. JLR recommend that no further vehicles are routinely updated to NGI 17C. (Note below reference urgent vehicles only.)
JA17TE-09
Temporary Suspension of 17C Next Generation Infotainment (NGI) Download
SFCC_14DEC17
Presentation from Dealer Shop Foreman Conference Call
SSM73603
Issue: Fuel misting may be seen from the fuel tank filler neck, with the fuel filler cap removed and when filling with Diesel fuel.
SSM73671 Attachm
A Customer may report one or more of: ?Lack of power ?Restricted performance displayed on Instrument Cluster (IC) ?Malfunction Indicator Light (MIL) appears on Instrument Cluster (IC). One or more of the following DTC?s may also be logged within the Powertrain Control Module (PCM) P0100-38 - Mass or Volume Air Flow Sensor "A" Circuit signal frequency incorrect P0111-84 - Intake Air Temperature Sensor 1 Circuit Range/Performance Bank 1 signal below allowable range P0113-00 - Intake Air Temperature Sensor 1 Circuit High Bank 1 no sub type information P2178-00 - System Too Rich Off Idle Bank 1 no sub type information P0299-00 - Turbocharger/Supercharger "A" Underboost Condition no sub type information
SSM73661
Issue: A customer may present a vehicle where the rear number plate lamp requires replacing.
JTB00566NAS3
An 'engine overheat' message may be displayed on the Instrument Cluster and that coolant may be leaking from engine compartment area.
JTB00566NAS2
An 'engine overheat' message may be displayed on the Instrument Cluster and that coolant may be leaking from engine compartment area.
JTB00594NAS1
A rattle/rubbing noise from the floor console/transmission tunnel may be evident.
JTB00492NAS3
The Auto Stop/Start system may be inoperative.
SSM73633
Issue: When crossing into a different country In Control Secure may incorrectly determine that the vehicle has been stolen. This will result in the Telematics Service Provider (TSP) contacting the customer to confirm if theft has occurred. Until the customer confirms that no theft has occurred they will be blocked from using In Control Remote features
SSM73520
When attempting to update the Navigation maps to a newer level the update fails and the Navigation becomes either slow to respond or no functionality at all.
SSM58558
Issue: Submitting a Brake Noise EPQR
SSM73554
Issue: Park distance control (PDC) audio tones inconsistent with visual display.
JTB00343NAS5
Situation: The face of the Smart key handset may peel away from the handset main body or the handset case may be bulging.
SSM73298
Issue: Technician may report one of the following conditions during or post PDI: DTC U2109-09 (Back up Battery Component Failures) During PDI it may not be possible to activate Telematics services Vehicle message centre may display "SOS Limited functionality", coupled with a DTC U2109-09
SSM73549
Issue: At PDI or at normal service, the dealer may find DTC - U3000 - 49 Control Module internal electronic failure ? recorded in the Side Object Detection Left (SODL) or Side Object Detection Right(SODR) without any customer impact on the Blind Spot Monitor features.
SSM73543
Issue: The Solid State Drive (SSD) within the Infotainment Master Controller (IMC) fails on vehicles fitted with InControl Touch Pro audio systems which causes Navigation, Speech and Media Library to be unavailable to the customer with the message 'System Warming Up' displayed on any attempt to use the features.
SSM72926
Issue: Customer may report erratic ambient air temperature readings or default setting (ie.-40°) appearing.
JTB00502NAS2
Situation: Vertical scratches may be evident on the door windows.
SSM73410
Issue: A technician may want to run the ?Powertrain ? Transmission module adaption clear? routine, for any vehicle with an 8HP transmission, and will not be able to find the routine within SDD.
SSM73067
Issue: JLR is investigating 3.0L & 5.0L Supercharger noise, post VIN's on JTB00349v2 & JTB00356v2.
SSM73384
Issue: Rear differential oil leak evident from the pinion seal.
SSM73419
Issue: HERE Map updates must be performed correctly to ensure the vehicle's Infotainment system continues to operate as designed.
SSM73310
Issue: SIM card does not latch in SIM slot or cannot be read.
SSM73047
Premature clutch wear and poor clutch pedal feel
JTB00551NAS1
A rubbing noise from the engine compartment may be evident
JTB00380NAS5
Inadequate A/C performance may be experienced with the compressor clutch
JTB00492NAS2
Auto Start-stop may be inoperative
SSM72369
Issue: Customers may report either a ?squeak? noise coming from the rear of the vehicle when the active exhaust valve is requested to open or close.
JTB00537NAS1
Situation: The buzzing sound may be evident from the tweeter speakers.
JTB00532NAS1
Situation: The engine may experience idle fluctuation during cold start. The engine Malfunction Indicator Lamp (MIL) may be illuminated with P050B-93 set in the Powertrain Control Module (PCM).
JTB00423NAS2
Situation: A 'humming' noise may be evident from the engine when the engine is idling.
K410NAS2
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the evaporative emission canister hose may show signs of ozone cracking.
SSM73028
ISSUE: THE CUSTOMER MAY REPORT A NOISE FROM THE ENGINE BAY. THIS MAYBE ACCOMPANIED WITH THE COOLANT GAUGE READING HIGH AND/OR THE CHARGE WARNING INDICATOR ILLUMINATED. INVESTIGATION FINDS A CONCERN WITH THE PRIMARY IDLER PULLEY ASSEMBLY WHICH IN SOME CASES CAN LEAD TO DAMAGE OF THE PRIMARY DRIVE BELT. THE PRIMARY BELT DRIVES THE COOLANT PUMP AND GENERATOR HENCE THE POTENTIAL FOR THE COOLANT GAUGE TO READ HIGH AND/OR THE CHARGE WARNING INDICATOR ILLUMINATING IF THE BELT IS DAMAGED AND NOT FUNCTIONING CORRECTLY. THIS CONCERNS AFFECTS LTIS (LOW TIME IN SERVICE) VEHICLES WITH THE 3.0 AJ126 AND 5.0 AJ133 GASOLINE ENGINES FITTED.
SSM73060
Issue: The customer may express a concern where a buzzing sound can be heard from the tweeter speakers.
SSM72557
When fitting a new Remote Function Actuator (RFA) (referred to as the Keyless Vehicle Module - KVM on SDD) with a module part number of: FK72-19H440 - AE, FK72-19H440 - BE, FK72-19H440 - AF, FK72-19H440 - BF SDD cannot communicate with the RFA. This will be displayed as a red 'X' for the RFA in the SDD vehicle specification screen.
SSM73035
Issue: Warranty claims are being submitted for ABS modulator replacement, when the DTC present on the vehicle indicates a specific diagnostic path to be taken, and not resulting in a requirement for replacement.
K410NAS1
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the evaporative emission canister hose may show signs of ozone cracking.
K405NAS1
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE NO SERVICE INTERVAL REQUIRED MESSAGE IS DISPLAYED IN THE MESSAGE CENTER WHEN AN ENGINE SERVICE IS REQUIRED AFTER COVERING THE APPROPRIATE DISTANCE/TIME IN SERVICE.
JTB00505NAS2
SITUATION: THE ROOF OPENING PANEL MAY NOT CLOSE CORRECTLY. NOTE: THE ROOF OPENING PANEL MAY ALSO BE REFERRED TO AS PANORAMIC ROOF OPENING PANEL.
JTB00508NAS1
SITUATION: WATER INGRESS MAY BE EVIDENT IN THE VEHICLE FOOTWELL.
JTB00343NAS4
SITUATION: THE FACE OF THE COMPACT KEY HANDSET MAY PEEL AWAY FROM THE HANDSET MAIN BODY OR THE HANDSET CASE MAY BE BULGING.
JTB00380NAS4
SITUATION: INADEQUATE AIR CONDITIONING (A/C) PERFORMANCE MAY BE EXPERIENCED WITH THE COMPRESSOR CLUTCH (WHERE APPLICABLE) WORKING PROPERLY.
JTB00506NAS2
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH DIAGNOSTIC TROUBLE CODES (DTC) RELEVANT TO AN EVAPORATIVE EMISSION (EVAP) FAULT STORED IN THE POWERTRAIN CONTROL MODULE (PCM).
SSM72875
ISSUE: HOMELINK UNIVERSAL TRANSMITTER NOT WORKING
JTB00380NAS3
SITUATION: INADEQUATE AIR CONDITIONING (A/C) PERFORMANCE MAY BE EXPERIENCED WITH THE COMPRESSOR CLUTCH (WHERE APPLICABLE) WORKING PROPERLY.
JTB00506NAS1
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH DIAGNOSTIC TROUBLE CODES (DTC) RELEVANT TO AN EVAPORATIVE EMISSION (EVAP) FAULT STORED IN THE POWERTRAIN CONTROL MODULE (PCM).
SSM72821
ISSUE: RETAILERS HAVE REPORTED DIFFICULTIES WHEN ACTIVATING THE SECURE DIGITAL (SD) MEMORY CARD FOR INCONTROL TOUCH. DURING THE PRE-DELIVERY INSPECTION (PDI) PROCESS FOR VEHICLES FITTED WITH INCONTROL TOUCH, MULTIPLE CONCERNS HAVE BEEN IDENTIFIED BY RETAILERS REGARDING SD MEMORY CARD REGISTRATION FAILURES.
SSM72824
ISSUE: CUSTOMERS ARE UNABLE TO CHARGE ACCESSORIES OR PLAY MUSIC USING THE USB PORT ON GEN 2.1 INFOTAINMENT SYSTEM.
JTB00417NAS3
SITUATION: AN OIL LEAK MAY BE EVIDENT FROM UNDERNEATH THE VEHICLE OR DISCOVERED DURING ROUTINE SERVICE.
JTB00267NAS2
SITUATION: A VIBRATION OR SHAKING SENSATION COMING FROM DIFFERENT AREAS OF THE VEHICLE MAY BE EVIDENT WHILE DRIVING. THIS MAY BE FELT THROUGH THE STEERING WHEEL AND/OR THROUGH THE SEATS/VEHICLE BODY. IT MAY, OR MAY NOT, OCCUR DURING BRAKING.
JTB00492NAS1
SITUATION: THE AUTO STOP/START SYSTEM MAY BE INOPERATIVE.
SSM72293
ISSUE: CUSTOMERS OR TECHNICIANS MAY REPORT THAT THE HVAC CABIN TEMPERATURE CONTROL DOES NOT FUNCTION CORRECTLY AND IS STUCK AT 22 DEGREES CENTIGRADE OR 72 DEGREES FAHRENHEIT. CUSTOMER OR TECHNICIAN MAY ALSO SEE THE MESSAGE A/C SYSTEM IN HIBERNATION' CONDITION WAITING TO WAKE UP DISPLAYED ON THE TOUCH SCREEN.
SSM72730
ISSUE: THE CUSTOMER MAY COMPLAIN THAT AFTER SETTING A SCREENSAVER IN THE TOUCH SCREEN, ON THE NEXT IGNITION CYCLE THE SCREENSAVER HAS RETURNED TO A BLANK SCREEN (THE SCREENSAVER WILL NOT SAVE). THIS IS LIKELY TO OCCUR IN VEHICLES WITH EITHER A LOW-LEVEL OR MID-LEVEL INFOTAINMENT SYSTEM WHICH IS NOT BRANDED AS MERIDIAN.
SSM72670
ISSUE: A NUMBER OF INSTANCES HAVE BEEN REPORTED WHERE A LOSS OF PRESSURE IN TYRES HAS BEEN OBSERVED WITH ASSOCIATED TYRE PRESSURE MONITORING SYSTEM (TPMS) WARNING MESSAGES. CUSTOMERS AND RETAILERS HAVE BEEN UNABLE TO REINFLATE AND MAINTAIN SERVICE PRESSURES DUE TO LEAKAGE FROM THE TPMS VALVES.
JTB00460NAS1
SITUATION: THE VEHICLE MAY LOCK WITH BOTH KEYS IN THE VEHICLE WHEN OPERATING THE EXTERIOR HANDLE. CAUSE: THIS MAY BE CAUSED BY A SOFTWARE ISSUE WITH THE REMOTE FUNCTION ACTUATOR (RFA).
JTB00380NAS1
Inadequate A/C Performance / Direct Pressure Sensing Valve Replacement
JTB00389NAS1
'Squeal' Noise From Rear Brakes - 380mm Brake Discs
JTB00399NAS1
Front End Panel Alignment
SSM72114Attachme
3.0 & 5.0 Gasoline engines ? High pressure fuel pump diagnostics
SSM72035
Heated Oxygen Sensor (HO2S) diagnostics on AJ133 5.0L (NA & SC) and AJ126 3.0L
SSM71803-3
Gen 2.1 Touch screen display recovery process
SSM72022
Seat Module DTC diagnostic help - Seats not moving in one direction
SSM51357
Fuel sender unit fault - incorrect diagnosis.
SSM72012
Incorrect diagnosis of Bluetooth connectivity
SSM71998
Apple iOS8, iPhone 6 and 6 Plus issue affecting phone operation
JTB00379NAS1
Front / Rear Lamp Condensation - Information Only
SSM71974
Diagnosing the BMS when DTC B11DB-87 is logged.
SSM71963
Front to rear power cable detachment from the through panel stud
SSM64857
Distorted Playback When Using iPod / iPhone. 13MY onwards.
SSM71803
Gen 2.1 Touch screen display recovery process
SSM71951
Coupe Parcel Shelf Tick Noise, Opening / Closing Hatch.
SSM71951Attachme
Coupe Parcel Shelf Tick Noise, Opening / Closing Hatch.
JTB00370NAS1
Condensation on Instrument Panel Center Vent
JTB00363NAS1
Carbon Ceramic Brake Caliper Color
SSM71887
Rear View Camera Display Missing Graphics
SSM71915
Instructions for jump starting vehicles with discharged battery?s
SSM71832
Diagnostic process for Drivers Airbag Warning Light
JTB00349NAS1
Supercharger 'Clattering' / 'Knock' / 'Rattle' Noise - 5.0L V8 SC Engine
SSM71803-2
Gen 2.1 Touch screen display recovery process
SSM71822
New vehicle storage (Transit relay / Transit mode)
SSM71361
Diagnostic Concerns.
SSM71861
Unable to Login to SDD - Recommended TOPIx browsers screen is displayed.
JTB00344NAS1
Earth Stud Repair on Aluminum Body
SSM71853
Remote Function Actuator Module (RFA) hardware recovery process
SSM71838
XF Diagnostic process for Day Night Mode Activation
SSM71830
108000 Ext. Trim/Accessories
JTB00346NAS1
Transit Protection / Wrapguard Staining
SSM71803-1
Gen 2.1 Touch screen display recovery process
SSM71811
Steering Gear Transfer Pipe change
SSM71790
Climate Control.
SSM70018
Transmission DTC P0780-94
SSM71539
F-Type All centre vent operation concerns
SSM71498
Front drive shafts rubber boots split or damaged
SSM71400
Conver t ible t runk / boot l id won` t open
SSM71238
Exhaust sound enhancement vacuum pump
SSM71238Attachme
Exhaust sound enhancement vacuum pump
SSM70698
Bluetooth phone connectivity
SSM69078
Bluetooth issues after software updates.
SSM70338
Rear transport tow eye being left in place or not discarded
SSM70358
Centre vent sticking
SSM70058
Vehicle Communication Device fails to communicate
SSM69458-2
Unable to select preferences on the touch screen
SSM69518-2
Unable to save navigation co-ordinates
JTB00314NAS1
Headlamp Inner Lens Stain.
SSM69458
Unable to select preferences on the touch screen
SSM69518
Unable to save navigation co-ordinates
DVD136-1
the DVD software update
SSM68918
Run in specification for new A/C compressors - all models
SSM69038
HVAC Evaporator Data Requested Upon Replacement
JTB00311NAS1
Climate Control System Odor.
SSM68358
Audio System Speaker Diagnosis
SSM68217
Fuel Filler Flap not lockable
SSM67937
Blind Spot Monitor Not Available Warning Message
SSM67917
Vehicle seat memory module logs U1A4C 00
SSM67957
Clarification of Correct Rear Damper Module Build
SSM67957Attachme
Clarification of Correct Rear Damper Module Build
SSM66717-2
Suspension Knock / Creak from rear of Vehicle
SSM66537-2
Rear Storage Box Door Opens When Locking Vehicle
SSM66537Attachme
Rear Storage Box Door Opens When Locking Vehicle
SSM66737
Flagged - Various instrument cluster
SSM66797
When Hood Stowed - Contact / Rubbing Against Hood
SSM66797Attachme
When Hood Stowed - Contact / Rubbing Against Hood
SSM66717
Suspension Knock / Creak from rear of Vehicle
SSM65537
Door to Bonnet Profile Foul Condition
SSM65537Attachme
Door to Bonnet Profile Foul Condition
SSM66537
Rear Storage Box Door Opens When Locking Vehicle
SSM66637
Charging a vehicle fitted with Battery monitoring system
SSM66297
Hood / Bonnet Close Correct Method
SSM66297Attachme
Hood / Bonnet Close Correct Method
SSM65997
Oxygen sensor DTC`s
SSM65997Attachme
Oxygen sensor DTC`s
SSM65797
Main Volume Knob / Radio Power Button Operation
SSM65737
Date Format - Does not retain MM/DD/YYYY setting
SSM66117
Chassis/Body Noises
SSM64797
Water Ingress Diagnostic (Trunk)
SSM64797Attachme
Water Ingress Diagnostic (Trunk)
SSM65437
DTC P026A on Supercharged Engines only
SSM65437Attachme
DTC P026A on Supercharged Engines only
SSM64737
Entertainment Systems.
SSM44191
Check customers phone compatibility using the Jaguar.
SSM64757
Seat belt / seat guide latching information.
SSM62038Attachme
Mongoose Update.
SSM589571
Image.
SSM589572
Image.
DVD13104
DVD software update
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.