SSM76469 - 03JUL26
Other
Unable to select Navigation when pressing the navigation Tile on the Touchscreen.
Vehicle report
2019 JAGUAR I-PACE
Service bulletins
286 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SSM76412 - 10MAR26
Other
Smart Key Deactivated message on instrument cluster and is unable to start their vehicle.
TUCC_DEC2025_38
Other
Vehicle unable to move and/or ignition not able to turn on.
SSM76387 - 29AUG25
Other
Customer may report Body and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset or become inoperable every 8-10 minutes while driving.
H525v3 - 19AUG25
Service Bulletin/Repair Instructions
High Voltage Coolant Heater (HVCH) unit may fail. This results in a lack of passenger compartment heating. The functionality of the heated windshield remains unaffected.
TUCC_MAY2025_29
Other
REVERSE CAMERA GRID LINES MISSING AFTER IPMB UPDATE
SSM76320 - 05MAY25
Other
Grid lines are no longer showing in the reverse camera image after a software update to IPMB camera module.
TUCC_APR2025_18
Other
Leaking windshield that caused the water ingress on the electrical component.
TUCC_APR2025_22
Other
Cosmetic defect to IDMA and ICDM will also be handled via AutoFRED for specific model callouts.
MRC_H419_N725_MAR2025_43
Other
These Customer Satisfaction Programs (CSP’s) are being made available as a benefit under the Class Action settlement agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software- Over-The-Air (SOTA) updates.
MRC_H428_N769_MAR2025_44
Other
This extended warranty covers all repairs to, or replacement of the Infotainment Master Controller (IMC), for 1 year from 3rd February 2025 to 3rd February 2026 for all vehicles that have or will have an expired JLR vehicle warranty in this time period - Unlimited mileage.
SFCC_MAR2025_17
Other
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the instrument cluster.
SFCC_MAR2025_18
Other
There have been several FRED submissions for a customer allegation of a brake noise concern.
SFCC_MAR2025_20
Other
There have been several FRED submissions for a customer allegation of brake judder/vibration.
NAS25.02.003
Service Bulletin/Repair Instructions
NGI Infotainment Class Action Settlement
SFCC_FEB2025_25
Other
These Customer Satisfaction Programs (CSP’s) are being made available as a benefit under the Class Action settlement agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software-Over- The-Air (SOTA) updates.
SFCC_FEB2025_26
Other
Infotainment Master Controller (IMC) Extended Warranty
H419
Service Bulletin/Repair Instructions
InControl Touch Pro Wired Update
H428
Service Bulletin/Repair Instructions
Infotainment Master Controller (IMC) Extended Warranty
H525 - 14JAN25
Service Bulletin/Repair Instructions
High Voltage Coolant Heater
SSM76165
Other
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
SFCC_OCT2024_50
Other
The instrument panel may display an amber High Voltage (HV) system warning message & a Malfunction Indication Lamp (MIL) at the end of a charging cycle before the charging cable is removed.
SFCC_OCT2024_45
Other
Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device.
SFCC_SEP2024_52
Other
A customer may report that the windshield wipers stop up on the windshield when turned off.
SFCC_DEC2023_32
Service Bulletin/Repair Instructions
Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found that workflow may provide false result if IMC is not in a faulted state when workflow is run to identify potential Polar Switch Firmware fault.
SFCC_NOV2023_30
Service Bulletin/Repair Instructions
Startup battery keeps draining / Vehicle will not start
SFCC_OCT2023_50
Service Bulletin/Repair Instructions
There is moisture inside the headlamp lens
SSM75813
Service Bulletin/Repair Instructions
Weather and Park & Pay Apps disappear after PIVI update
WACCSEP23_6
Service Bulletin/Repair Instructions
Battery low warning displayed on instrument cluster and/or no-start
SFCC_SEP2023_45
Service Bulletin/Repair Instructions
The wiper blades streak, smear, judder or squeak during operation
SFCC_SEP2023_46
Service Bulletin/Repair Instructions
The sunglass holder wonât open or does not operate correctly
SSM76070
Service Bulletin/Repair Instructions
Front And Rear Electric Drive Unit Oil Leak
SFCC_AUG2023_48
Service Bulletin/Repair Instructions
A 'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster Control Module (IPC), also may experience a ratcheting type noise followed by an abrupt stop when the vehicle speed has reduced to 5 km/h (3 mph).
JLRTB02012NAS5
Service Bulletin/Repair Instructions
GEARBOX FAULT DETECTED DISPLAYED ON INSTRUMENT PANEL
SFCC_JUL2023_31
Service Bulletin/Repair Instructions
Battery low warning displayed on instrument cluster and/or no-start.
SSM76038
Service Bulletin/Repair Instructions
Vehicle Will Not Charge
SFCC_JUN2023_47
Service Bulletin/Repair Instructions
A customer may report that the front or rear door latch does not operate as expected.
SSM76023
Service Bulletin/Repair Instructions
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated.
SSM76010
Service Bulletin/Repair Instructions
A customer may report that the front or rear door latch does not operate as expected.
SFCC_MAY2023_44
Service Bulletin/Repair Instructions
A customer may report that there is a clicking type noise coming from the front seat base while driving.
SFCC_APR2023_32
Service Bulletin/Repair Instructions
Customer reports of 12V battery issues. These range from battery low warning displayed to no-start.
SSM75967
Service Bulletin/Repair Instructions
BEV cooling circuit expansion tank level low or HV battery warning message displayed.
SSM75952
Service Bulletin/Repair Instructions
Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App & Parking app are inoperative.
JLRTB02043NAS3
Service Bulletin/Repair Instructions
Air Deflector Loose Adrift
JLRTB02109NAS1
Service Bulletin/Repair Instructions
Air Conditioning (A/C) Inoperative
JLRTB02109NAS2
Service Bulletin/Repair Instructions
Air Conditioning (A/C) Inoperative
SFCC_OCT2022_24
Service Bulletin/Repair Instructions
SOS Limited Availability or SOS Not available warning message displayed
SSM75410
Service Bulletin/Repair Instructions
Click Noise On Full Left - Right Lock From Front Wheel Area At Low Speed.
SSM75410ATT
Service Bulletin/Repair Instructions
Click Noise On Full Left - Right Lock From Front Wheel Area At Low Speed.
SSM75823
Service Bulletin/Repair Instructions
Chassis Control Module (CHCM) Suspension Warning on Cluster
SSM75646
Service Bulletin/Repair Instructions
SOS LIMITED AVAILABILITY SOS NOT AVAILABLE
SSM75617
Service Bulletin/Repair Instructions
NEAR FIELD SENSING FEATURE DEGRADATION
SSM75804
Service Bulletin/Repair Instructions
NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
SFCC_SEP2022_39
Service Bulletin/Repair Instructions
Loss of Function/ Hot Air From RH/ LH Side Of HVAC Vents
SFCC_SEP2022_40
Service Bulletin/Repair Instructions
A customer may report that the air conditioning system does not blow cool/cold air.
SSM75849
Service Bulletin/Repair Instructions
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
SSM75849ATT
Service Bulletin/Repair Instructions
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
SSM75185
Service Bulletin/Repair Instructions
HIGH VOLTAGE COOLANT HEATER INTERNAL FAILURE
SFCC_AUG2022_44
Service Bulletin/Repair Instructions
Air Conditioning Inoperative
SFCC_MAY2022_39
Service Bulletin/Repair Instructions
Front Suspension Knocking Noise
SFCC_APR2022_44
Service Bulletin/Repair Instructions
A customer may report a noise from the front suspension when driving at low speeds with steering input applied or while driving straight ahead on rough roads.
SFCC_MAR2022_48
Service Bulletin/Repair Instructions
A customer may report a noise from the front suspension when driving at low speeds with steering input applied or while driving straight ahead on rough roads.
SSM75709
Service Bulletin/Repair Instructions
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
SFCC_JAN2022_46
Service Bulletin/Repair Instructions
Seat Mounted Seat Switches Not Working
SFCC_JAN2022_47
Service Bulletin/Repair Instructions
Front Suspension Knocking Noise
SSM75649
Service Bulletin/Repair Instructions
Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight ahead on rough roads.
SSM75649ATT
Service Bulletin/Repair Instructions
Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight ahead on rough roads.
SFCC_DEC2021_20
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_DEC2021_44
Service Bulletin/Repair Instructions
Seat Mounted Seat Switches Not Working
BIG5DEC21_27A
Service Bulletin/Repair Instructions
Voice guidance concerns when using Apple CarPlay.
SSM75619
Service Bulletin/Repair Instructions
Seat mounted seat switches â Seats not moving
SFCC_NOV2021_25
Service Bulletin/Repair Instructions
Post 21A Update Apple CarPlay® Navigation Voice Guidance Not Heard
BIG5NOV21_41A
Service Bulletin/Repair Instructions
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as Waze.
SFCC_OCT2021_22
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_OCT2021_38
Service Bulletin/Repair Instructions
Air Conditioning System Inoperative (Electric A/C Compressors Only)
SFCC_OCT2021_42
Service Bulletin/Repair Instructions
Seat Recliner Motor Inoperative
SFCC_OCT2021_43
Service Bulletin/Repair Instructions
Seat Power Fore/Aft Motor Inoperative
SFCC_OCT2021_44
Service Bulletin/Repair Instructions
Seat Power Height Adjustment Motor Inoperative
SSM75557
Service Bulletin/Repair Instructions
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
SFCC_SEP2021_25
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SSM75526
Service Bulletin/Repair Instructions
REAR WHEEL ARCH LINER APPEARANCE INCORRECT
SSM75478
Service Bulletin/Repair Instructions
Navigation resetting post OTA map update
SFCC_JUL2021_39
Service Bulletin/Repair Instructions
Customer States iPhone 12 with MagSafe not charging when using the Wireless Device Charger feature
SFCC_JUL2021_40
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_JUL2021_43
Service Bulletin/Repair Instructions
BECM offline after programming.
SFCC_JUN2021_23
Service Bulletin/Repair Instructions
Infotainment Updates
SFCC_JUN2021_24
Service Bulletin/Repair Instructions
Navigation voice guidance is not working with Apple CarPlay
SFCC_MAY2021_46
Service Bulletin/Repair Instructions
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
SSM75412
Service Bulletin/Repair Instructions
Smart key inoperative
SSM75415
Service Bulletin/Repair Instructions
Update Apple Carplay Navigation Voice Guidance Not Heard
SFCC_APR2021_18
Service Bulletin/Repair Instructions
Infotainment Updates
SFCC_APR2021_20
Service Bulletin/Repair Instructions
IMC Update 21A will not install
SSM59597Attachme
Service Bulletin/Repair Instructions
Attachment.
JLRTB02018NAS2
Service Bulletin/Repair Instructions
'Smart key not found' Message Displayed On Instrument Panel Cluster (IPC) and Intermittent Smart Key Operation
JLRTB02041NAS3
Service Bulletin/Repair Instructions
Exterior Door Handles Do Not Operate As Expected In Freezing Conditions
JLRTB02043NAS2
Service Bulletin/Repair Instructions
Air Deflector Loose/Adri
JTB00675NAS2
Service Bulletin/Repair Instructions
'Clicking' Noise From High Voltage Battery Contactors After Vehicle Is Switched OFF
SFCC_MAR2021_21A
Service Bulletin/Repair Instructions
IMC 20C1 Software Release
SFCC_MAR2021_21B
Service Bulletin/Repair Instructions
TCU v19.2
SFCC_FEB2021_24A
Service Bulletin/Repair Instructions
IMC 20C1 Software Release
SFCC_FEB2021_24B
Service Bulletin/Repair Instructions
TCU v19.2
SFCC_FEB2021_24C
Service Bulletin/Repair Instructions
Pivi IP27.1 (OS 2.0.6)
JLRTB02012NAS4
Service Bulletin/Repair Instructions
'Gearbox Fault Detected' Displayed On The Instrument Panel Cluster (IPC)
JLRTB02037NAS1
Service Bulletin/Repair Instructions
Dust collects on the door shut surfaces and is drawn into the passenger compartment bythe inward airflow when a door is opened.
H293NAS1
Service Bulletin/Repair Instructions
HIGH VOLTAGE BATTERY DEGRADATION
NAS21.02.007
Service Bulletin/Repair Instructions
HIGH VOLTAGE (HV) BATTERY DEGRADATION
SSM75264
Service Bulletin/Repair Instructions
Air Conditioning (A/C) not blowing cool air into the cabin.
JLRTB02041NAS2
Service Bulletin/Repair Instructions
Exterior Door Handles Do Not Operate As Expected In Freezing Conditions
SFCC_NOV2020_16
Service Bulletin/Repair Instructions
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of variable camshaft timing (VCT) solenoids on both intake an exhaust.
SFCC_NOV2020_18A
Service Bulletin/Repair Instructions
Due to a specification error affected vehicles were built without a pSIM card. Retailers will install a new pSIM and link the card ID in the retailer portal
SFCC_NOV2020_18B
Service Bulletin/Repair Instructions
Affected vehicles my exhibit loss of AC/DC charging function of the HV battery and will require a software update to the battery charge control module. BCCM
SFCC_NOV2020_32
Service Bulletin/Repair Instructions
Vehicle cannot be put into gear out of park and/or an HV Battery warning is displayed on the instrument cluster.
BIG5NOV20_31A
Service Bulletin/Repair Instructions
Due to a specification error affected vehicles were built without a pSIM card. Retailers will install a new pSIM and link the card ID in the retailer portal
BIG5NOV20_31B
Service Bulletin/Repair Instructions
Affected vehicles my exhibit loss of AC/DC charging function of the HV battery and will require a software update to the battery charge control module. BCCM.
NAS20.11.008
Service Bulletin/Repair Instructions
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which may experience a loss of Alternating Current (AC) and Direct Current (DC) charging functionality
H295NAS1
Service Bulletin/Repair Instructions
Loss of charging AC & DC capability.
SSM75143
Service Bulletin/Repair Instructions
Passive keys stop working after a successful BCM update
JLRTB02040NAS2
Service Bulletin/Repair Instructions
The heated tailgate window is inoperative when the switch is in the ON position.
SSM74890
Service Bulletin/Repair Instructions
Air Conditioning (A/C) has poor performance
SSM75079
Service Bulletin/Repair Instructions
Electric Drive Unit (EDU) internal shaft accidentally removed
SSM75079ATT2
Service Bulletin/Repair Instructions
Electric Drive Unit (EDU) internal shaft accidentally removed
SFCC_SEP2020_21
Service Bulletin/Repair Instructions
There is a âHybrid System Malfunctionâ warning on the instrument cluster.
SFCC_SEP2020_27
Service Bulletin/Repair Instructions
The engine fan will run sometimes after the engine is shut off.
SFCC_SEP2020_29
Service Bulletin/Repair Instructions
There is a squeak from the engine at startup or shut down.
SFCC_AUG2020_24
Service Bulletin/Repair Instructions
Hybrid System Warning- Power Supply Distribution Box
SFCC Jul20_11
Service Bulletin/Repair Instructions
Unable to charge vehicle- The indicator may flash red or continuously remain in the initializing phase
SFCC Jul20_13
Service Bulletin/Repair Instructions
There is a âHybrid System Malfunctionâ warning on the instrument cluster
SFCC Jul20_14
Service Bulletin/Repair Instructions
High Voltage Modules Missing VINs
SFCC Jul20_26
Service Bulletin/Repair Instructions
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio popping noise iOS13 Bluetooth improvements Additional improvements
JLRTB02041NAS1
Service Bulletin/Repair Instructions
Exterior Door Handles Do Not Operate As Expected In Freezing Conditions
SFCC_JUN2020_39
Service Bulletin/Repair Instructions
A customer may report that the air deflector in front of the rear tire is coming loose.
SFCC_JUN2020_40
Service Bulletin/Repair Instructions
A customer may report that the HVAC system is not blowing cool air.
JLRTB02043NAS1
Service Bulletin/Repair Instructions
1 or both of the air deflectors installed on the rocker panel moldings may become loose/adrift over time. They may rotate around the retaining scrivet and come in contact with the rear tires, causing a rubbing noise.
SSM74851
Service Bulletin/Repair Instructions
Air Condition system blowing warm air when adjusted to cool.
SSM74851ATT
Service Bulletin/Repair Instructions
Air Condition system blowing warm air when adjusted to cool.
H291NAS1
Service Bulletin/Repair Instructions
EXCESSIVE COOLING FAN NOISE AND DEGRADATION OF COOLING FAN PERFORMANCE
SFCC_MAY2020_22
Service Bulletin/Repair Instructions
Unable to charge vehicle at DC Fast Chargers
JLRTB02040NAS1
Service Bulletin/Repair Instructions
The heated tailgate window is inoperative when the switch is in the ON position. Further investigation has found that fuse F17 in the Passenger Junction Box (PJB) has blown.
SSM74780
Service Bulletin/Repair Instructions
JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM & DAB), specifically relating to reports of the touchscreen displaying âRadio not availableâ from vehicle start-up and continues for the entire drive.
SFCC_APR20_PG18
Service Bulletin/Repair Instructions
Unable to charge vehicle at DC Fast Chargers
SFCC_APR20_PG28
Service Bulletin/Repair Instructions
To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward. SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software.
SFCC_APR20_PG31
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
H207NAS2
Service Bulletin/Repair Instructions
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the customer may not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' with the 'Hood Open' warning displayed on the Instrument Cluster (IC).
NAS19.08.004_2
Service Bulletin/Repair Instructions
An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the customer may not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' with the 'Hood Open' warning displayed on the Instrument Cluster (IC).
JLRTB02036NAS1
Service Bulletin/Repair Instructions
The All Surface Progress Control (ASPC), Dynamic Stability Control (DSC), driving mode and air suspension (if installed) switches are inoperative and related warning messages may be displayed on the Instrument Panel Cluster (IPC).
SSM74763
Service Bulletin/Repair Instructions
InControl Remote App does not update vehicle location or show correct vehicle status. Remote features (e.g.: Remote Engine Start, Beep and Flash, Remote Lock/Unlock etc.) do not work. The Telematics Control Unit (TCU) unable to communicate with Telematics Service Provider due to curl library error.
SFCC_MAR12_29
Service Bulletin/Repair Instructions
XM radio is inop.
SFCC_MAR12_30
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
SFCC_MAR12_36
Service Bulletin/Repair Instructions
A customer may report that the All Surface Progress Control (ASPC) Dynamic Stability Control (DSC), driving mode and air suspension (if equipped) switches are inoperative and related warning messages are displaced on the Instrument Panel Cluster (IPC).
JLRTB02012NAS2
Service Bulletin/Repair Instructions
A 'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster (IPC). If the vehicle is in PARK, the customer may not be able to select DRIVE or, if already in DRIVE, the customer may experience a ratcheting type noise followed by an abrupt stop when the vehicle speed has reduced to 5 km/h (3 mph).
SFCC_FEB20_34
Service Bulletin/Repair Instructions
XM radio is inop.
RCTR_29JAN20_14
Service Bulletin/Repair Instructions
Pop Noise From Audio Output
RCTR_29JAN20_18
Service Bulletin/Repair Instructions
Range displayed is lower than expected, Vehicle displays 201 at 100% State of Charge
BIG5_JAN_43
Service Bulletin/Repair Instructions
H264 I-PACE SOFTWARE ENHANCEMENTS
SFCC_JAN20_22
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
BIG5_DEC_44
Service Bulletin/Repair Instructions
EV Software enhancement
NAS19.07.001_2
Service Bulletin/Repair Instructions
RESCINDED - A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where anInstrument Cluster (IPC) software update is available to bring the module up to the latest level and make sure the customer receives highest possible vehicle quality.
UPS6419-2bNAS1
Service Bulletin/Repair Instructions
Instrument Cluster (IC) Software Update
UPS7919-5bNAS1
Service Bulletin/Repair Instructions
REDUCED ELECTRICAL VEHICLE (EV) RANGE DISPLAYED
JLRTB02012NAS1
Service Bulletin/Repair Instructions
'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster (IPC). If the vehicle is in PARK, the customer may not be able to select DRIVE or, if already in DRIVE, the customer may experience a ratcheting type noise followed by an abrupt stop when the vehicle speed has reduced to 5 km/h (3 mph).
NAS19.02.002_2
Service Bulletin/Repair Instructions
RESCINDED - An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range which may not have had Direct Current to Direct Current Converter charging activated. The vehicleâs high voltage batteries will continue to charge; however, this issue may result in the depletion of the 12V start up and auxiliary batteries, leading to reduced brake pedal feel and the vehicle eventually not starting.
SSM74636
Service Bulletin/Repair Instructions
Vehicle only accepts charge up to 94% then IPC shows charge completed.
TechRS_NOV19_100
Service Bulletin/Repair Instructions
Customer is able to unlock and lock the vehicle but not able to start vehicle
TechRS_NOV19_104
Service Bulletin/Repair Instructions
SOTA download does not complete first time through
TechRS_NOV19_106
Service Bulletin/Repair Instructions
Quiescent battery drain due to TCU module.
TechRS_NOV19_107
Service Bulletin/Repair Instructions
Intelligent Emergency Braking warning displayed on IPC.
TechRS_NOV19_108
Service Bulletin/Repair Instructions
Voice control is not able to locate destination entry.
TechRS_NOV19_109
Service Bulletin/Repair Instructions
Web Browser functionality is not available.
Tech_RS_NOV19_80
Service Bulletin/Repair Instructions
At 100% State of Charge, range will not display higher than 201 on the cluster
Tech_RS_NOV19_81
Service Bulletin/Repair Instructions
Vehicle is not charger when charge indicator light is flashing Green
Tech_RS_NOV19_82
Service Bulletin/Repair Instructions
High Voltage Battery State of Charge is below 10% after 120 or 150 day maintenance
Tech_RS_NOV19_95
Service Bulletin/Repair Instructions
Customer may state there is a pop noise or crackle when playing the audio.
Tech_RS_NOV19_96
Service Bulletin/Repair Instructions
Customer may state there is no audio present or volume control.
Tech_RS_NOV19_97
Service Bulletin/Repair Instructions
Customer may state there is no audio present or volume control.
Tech_RS_NOV19_99
Service Bulletin/Repair Instructions
Customer states not able to start vehicle after state inspection test is performed.
SFCC_NOV19_18
Service Bulletin/Repair Instructions
Creep Mode is switched off with each ignition cycle
SFCC_NOV19_30
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
SFCC_NOV19_33
Service Bulletin/Repair Instructions
Customer complaint in regards to Infotainment system.
SFCC_NOV19_38
Service Bulletin/Repair Instructions
Customer states there is no audio output from the speakers on all sources.
SFCC_NOV19_40
Service Bulletin/Repair Instructions
Customer states the vehicle will not start.
SSM74620
Service Bulletin/Repair Instructions
Navigation instructions not displayed on the Head up Display (HUD)
SSM74590
Service Bulletin/Repair Instructions
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later versions.
SFCC_OCT19_18
Service Bulletin/Repair Instructions
Range displayed is always 201 at 100% State of Charge
SFCC_OCT19_27
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
SFCC_OCT19_35
Service Bulletin/Repair Instructions
Customer states the vehicle will not start
SFCC_OCT19_36
Service Bulletin/Repair Instructions
Customer states there is no audio output from the speakers on all sources
SFCC_OCT19_37
Service Bulletin/Repair Instructions
Customer states there is no audio output from the speakers on all sources
SSM74561Att1
Service Bulletin/Repair Instructions
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1. No trailer trajectories when using Tow Assist and car is in EV mode 2. Failure to enter Advanced Tow Assist when car is in in EV mode
SSM74561Att2
Service Bulletin/Repair Instructions
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1. No trailer trajectories when using Tow Assist and car is in EV mode 2. Failure to enter Advanced Tow Assist when car is in in EV mode
SSM74562
Service Bulletin/Repair Instructions
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1. No trailer trajectories when using Tow Assist and car is in EV mode 2. Failure to enter Advanced Tow Assist when car is in in EV mode
SSM74567
Service Bulletin/Repair Instructions
EPB (Emergency Park Brake) is applied and will not release. The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
SSM74567Att
Service Bulletin/Repair Instructions
EPB (Emergency Park Brake) is applied and will not release. The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
NAS1909013
Service Bulletin/Repair Instructions
Service Actions H251 and N377 are Owner Notified Programs (ONP) to update InControl® Touch Pro? software in 2016-18MY vehicles to version 19B from earlier levels. This upgrade will be free of charge and delivered via the standard campaign process. Included in this software update is the Smartphone Pack, comprising of Apple CarPlay® and Android Auto? (subject to minimum vehicle specifications). Vehicles will also receive Software-Over-The-Air (SOTA) functionality.
SSM74557
Service Bulletin/Repair Instructions
Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to the infotainment system using the USB cable and CarPlay mode active.
SSM74554
Service Bulletin/Repair Instructions
An I-Pace customer has reported an inability to charge at a public charge station.
SFCC SEP19 Slide
Service Bulletin/Repair Instructions
Vehicle may display a traction battery fault message on the Instrument cluster. This may be accompanied by restricted performance and/or inability to charge completely.
SSM74544
Service Bulletin/Repair Instructions
The Diagnostic Trouble Code (DTC) U3000-96 ? Component Internal Failure can be stored in the Image Processing Module B (IPMB) with no functional effect on the vehicle or camera system.
NAS19.08.018.2
Service Bulletin/Repair Instructions
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which will display a lower than expected range at the Pre-Delivery Inspection (PDI) due to a Powertrain Control Module (PCM) software calibration concern.
SFCC_AUG19_Slide
Service Bulletin/Repair Instructions
Customer states the vehicle will not start.
NAS19.08.004
Service Bulletin/Repair Instructions
An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the customer may not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' with the 'Hood Open' warning displayed on the Instrument Cluster (IC).
NAS19.08.007
Service Bulletin/Repair Instructions
All Jaguar retailers are advised that with immediate effect, UPS7919-1B H247 campaign has been suspended to allow for further investigations to be undertaken.
NAS19.08.002
Service Bulletin/Repair Instructions
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which will display a lower than expected range at the Pre-Delivery Inspection (PDI) due to a Powertrain Control Module (PCM) software calibration concern.
SSM74490
Service Bulletin/Repair Instructions
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
SSM74490Attachme
Service Bulletin/Repair Instructions
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
SFCC_JUL19_Slide
Service Bulletin/Repair Instructions
A customer may report there is a noise at low speeds while braking.
SSM74458
Service Bulletin/Repair Instructions
Customers and Retailers are reporting issues related to low, discharged or 12v battery related warning messages on Jaguar I-Pace (X590).
SFCC-JUN19-Slide
Service Bulletin/Repair Instructions
Customer states there is no audio output from the speakers on all sources
SFCC_JUN19_Slide
Service Bulletin/Repair Instructions
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500? status.
JTB00619NAS3
Service Bulletin/Repair Instructions
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
SSM74443
Service Bulletin/Repair Instructions
The customer may experience creep mode switched off after ignition cycle.
SSM74445
Service Bulletin/Repair Instructions
During PDI the retailer may experience range less than expected at 100% charge, specifically this has been reported as 325km or 201 miles which does not meet customers' expectations.
JTB00696NAS1
Service Bulletin/Repair Instructions
The air conditioning (A/C) system may not operate as expected.
SFCCMAY19Slide10
Service Bulletin/Repair Instructions
Vehicle will not charge
SFCCMAY19Slide11
Service Bulletin/Repair Instructions
Vehicle does not get expected range
SFCCMAY19Slide23
Service Bulletin/Repair Instructions
Automatic Emergency Braking not available. Forward alert not available. Emergency Lane Keeping not available.
SFCCMAY19Slide24
Service Bulletin/Repair Instructions
TCU_3 programming failures
SFCCMAY19Slide25
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
SFCCMAY19Slide9
Service Bulletin/Repair Instructions
Vehicle will not charge
H219 UPS4919-1BN
Service Bulletin/Repair Instructions
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the Air Conditioning (A/C) system does not operate as expected. The A/C system has been charged with an insufficient amount of refrigerant.
SSM74401
Service Bulletin/Repair Instructions
Battery system warning message shown on the Instrument Cluster, due to an intermittent fault on the High Voltage (HV) Propulsion System.
SSM74403
Service Bulletin/Repair Instructions
Brake pedal feel reduced warning message is shown on the Instrument Cluster.
SSM74408
Service Bulletin/Repair Instructions
Telematics Control Module (TCU) fails activation during the Pre Delivery Inspection (PDI) or the eCall button does not illuminate after PDI.
SFCC_APRIL19_Sli
Service Bulletin/Repair Instructions
Smart Climate seat occupancy display does not change status of front passenger seat
NAS19.04.007
Service Bulletin/Repair Instructions
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where the incorrect Electric Vehicle (EV) battery cooler assembly has been installed. This will result in increased battery charging times of up to 20% in high ambient temperatures (30°C and higher).
H193NAS2
Service Bulletin/Repair Instructions
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the vehicle may not start due to a Body Control Module/Gateway Module (BCM/GWM) signal not being received.
H188 UPS0519-2BN
Service Bulletin/Repair Instructions
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range, with climate control seats, where after selecting the seat squab icon on the Touchscreen, the function turns ON and then OFF.
SFCC_14MAR19_Sli
Service Bulletin/Repair Instructions
A Customer may report the climate seat function may turn ON and then OFF
JTB00674NAS2
Service Bulletin/Repair Instructions
A knocking noise may be heard from the front suspension when driving over bumps at speeds between 13 km/h (8 mph) and 32 km/h (20 mph).
JTB00681NAS2
Service Bulletin/Repair Instructions
On vehicles with climate seats only, the climate seat function may turn ON and then OFF after selecting the seat squab icon on the Touchscreen.
SSM74290
Service Bulletin/Repair Instructions
Battery Energy Control Module (BECM) records DTC: P0A95-00 High Voltage Fuse 'A'
SSM74290Attachme
Service Bulletin/Repair Instructions
Battery Energy Control Module (BECM) records DTC: P0A95-00 High Voltage Fuse 'A'
JTB00686NAS1
Service Bulletin/Repair Instructions
One or more of the following issues may occur: power tailgate inoperative; power tailgate will not lock; power tailgate will not unlock; rear heated windshield inoperative; and/or potential 12v auxiliary battery drain.
NAS19.03.001
Service Bulletin/Repair Instructions
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where the vehicle may not start due to a Body Control Module/Gateway Module (BCM/GWM) signal not being received.
SSM74304
Service Bulletin/Repair Instructions
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth® Voice commands no longer work
SSM74305
Service Bulletin/Repair Instructions
Red low coolant warning message displayed on the Instrument Cluster intermittently. Vehicle shows no indication that the coolant is low and no leaks can be found from the coolant systems.
SSM74305Attachme
Service Bulletin/Repair Instructions
Red low coolant warning message displayed on the Instrument Cluster intermittently. Vehicle shows no indication that the coolant is low and no leaks can be found from the coolant systems.
SSM74287
Service Bulletin/Repair Instructions
InControl features not functioning in the vehicle due to mobile data connectivity concerns
SSM74191
Service Bulletin/Repair Instructions
On X590 with timed charging set (departure time and preferred charging window), the vehicle may commence charging prior to the charge window under certain conditions
SSM74191-2
Service Bulletin/Repair Instructions
On X590 with timed charging set (departure time and preferred charging window), the vehicle may commence charging prior to the charge window under certain conditions
JTB00681NAS1
Service Bulletin/Repair Instructions
On vehicles with climate seats only, the climate seat function may turn ON and then OFF after selecting the seat squab icon on the Touchscreen.
SFCC-Slide12
Service Bulletin/Repair Instructions
The vehicle does not charge or charges intermittently. Charge Indicator may flash white & stuck in initializing phase of charging process
SFCC-Slide15
Service Bulletin/Repair Instructions
Vehicle has various faults and messages on the IPC after programming
SFCC-Slide39
Service Bulletin/Repair Instructions
Customers may report the removable recovery panel is loose incorrectly aligned.
SFCC-Slide43
Service Bulletin/Repair Instructions
A customer may express a concern that after selection of the seat squad icon on the Touchscreen, the function turns on, then off again.
SSM74285
Service Bulletin/Repair Instructions
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery. Initial diagnosis shows no fault found or no measurable quiescent drain.
SSM74274
Service Bulletin/Repair Instructions
Recent visits to retailers to resolve concerns with the High Voltage (HV) Traction Battery have shown a number of concerns have been identified with the 12V system. Some functions within the HV Traction Battery can be inhibited if concerns are detected with the 12V circuit. The 12V circuit concerns must be addressed before any diagnosis is done with the HV Traction Battery.
JTB00674NAS1
Service Bulletin/Repair Instructions
A knocking noise may be heard from the front suspension when driving over bumps at speeds between 13 km/h (8 mph) and 32 km/h (20 mph).
SSM74254
Service Bulletin/Repair Instructions
The charge cable (all variants) cannot be removed from the charge inlet
SSM74254Attachme
Service Bulletin/Repair Instructions
The charge cable (all variants) cannot be removed from the charge inlet
NAS18-10-020-2
Service Bulletin/Repair Instructions
The I-PACE has been manufactured with hardware to enable DC-charging capability of up to 100kW and also to receive certain software updates via Software Over The Air (SOTA). On a limited number of vehicles, control module software updates are necessary for these capabilities to function.
H189NAS1
Service Bulletin/Repair Instructions
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range which may not have had Direct Current to Direct Current Converter charging activated. The vehicle?s high voltage batteries will continue to charge; however, this issue may result in the depletion of the 12V start up and auxiliary batteries, leading to reduced brake pedal feel and the vehicle will eventually not start.
SSM74251
Service Bulletin/Repair Instructions
The charge cable (any level/type/mode) becomes stuck in the Charge Inlet and cannot be removed.
H188 UPS0519-1BN
Service Bulletin/Repair Instructions
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range, with climate control seats, where after selecting the seat squab icon on the Touchscreen, the function turns ON and then OFF.
NAS19.01.013
Service Bulletin/Repair Instructions
A potential issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range, with climate control seats, where after selecting the seat squab icon on the Touchscreen, the function turns ON and then OFF.
SFCC_10JAN19_Sli
Service Bulletin/Repair Instructions
Customer may express concern in the calculated range displayed on the IPC versus the battery state of charge.
SSM74034
Service Bulletin/Repair Instructions
While carrying out the Pre Delivery Inspection (PDI) using Pathfinder it may be found that the passive start and lock/ unlock functionality using the key remote is not operating. The message ?Smart key not found? may also appear on the Instrument Cluster. In addition the Diagnostic Trouble Codes DTCs B1DDB-55 and B1DE4-55 are stored in the Remote Function Actuator (RFA)
SSM74228
Service Bulletin/Repair Instructions
Incorrect function of the Incontrol Remote Apps feature including Remote Climate feature not functioning and Remote App will not contact the vehicle.
SSM74228Attachme
Service Bulletin/Repair Instructions
Incorrect function of the Incontrol Remote Apps feature including Remote Climate feature not functioning and Remote App will not contact the vehicle.
NAS18.12.014
Service Bulletin/Repair Instructions
Certain Jaguar vehicles within the listed Affected Vehicle Range require an update to the infotainment software to make sure customers receive their new vehicles with the latest infotainment features and enhancements. This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions deemed necessary will be communicated through a separate Field Action or Technical Bulletin.
SSM74213
Service Bulletin/Repair Instructions
Both screens will appear blank and do not come back online after an ignition cycle. Acronyms: Upper screen = Interactive Display Module "A" (IDMA) Lower screen = Super Infotainment Control Panel (SICP)
SSM74195
Service Bulletin/Repair Instructions
Insufficient earth contact at rear of headlining - various symptoms or fault codes due to poor earth connection at the following ground points - Tailgate Harness Grounds: G4D476, G4D180XT and G4D149EA, G4D149E (See pictures 1 and 2) Additionally: Spoiler Harness Grounds: G9D132, G9D116 Ground point for RF filter at the center of the rear headlining (see picture 1) The customer may experience the following symptoms on vehicles up to VIN F67830. Power tailgate inoperative Tailgate locking/unlocking inoperative Potential 12V Auxiliary Battery (B19) drain Rear heated screen inoperative Warning of reduced brake pedal feel Other possible failures may be related to the ground earth issue
SSM74195Attachme
Service Bulletin/Repair Instructions
Insufficient earth contact at rear of headlining - various symptoms or fault codes due to poor earth connection at the following ground points - Tailgate Harness Grounds: G4D476, G4D180XT and G4D149EA, G4D149E (See pictures 1 and 2) Additionally: Spoiler Harness Grounds: G9D132, G9D116 Ground point for RF filter at the center of the rear headlining (see picture 1) The customer may experience the following symptoms on vehicles up to VIN F67830. Power tailgate inoperative Tailgate locking/unlocking inoperative Potential 12V Auxiliary Battery (B19) drain Rear heated screen inoperative Warning of reduced brake pedal feel Other possible failures may be related to the ground earth issue
SSM74178
Service Bulletin/Repair Instructions
HVCH is not operating causing no cabin heating. One of the following DTCs logged in the HVAC module: B1DC5-4B High Voltage Coolant Heater #1 - Over Temperature B1DC5-93 High Voltage Coolant Heater #1 - No Operation
H169NAS1
Service Bulletin/Repair Instructions
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the 'Service required in X Kilometers/Miles' message and service required symbol will not be displayed on the Instrument Cluster (IC) to inform the customer that a service is due.
NAS18.12.002
Service Bulletin/Repair Instructions
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the 'Service required in X Kilometers/Miles' message and service required symbol will not be displayed on the Instrument Cluster (IC) to inform the customer that a service is due.
JTB00652NAS1
Service Bulletin/Repair Instructions
The door exterior handle(s) may not fully retract when locking the vehicle. Door handle(s) may also show signs of a 'clunky' type motion and/or noise when locking the vehicle.
SSM74164
Service Bulletin/Repair Instructions
Jaguar I-PACE front suspension noise on Air Active derivative (Air spring and active damper) when driving over speed bumps.
SSM74070
Service Bulletin/Repair Instructions
Issue: Some customers may report a higher than expected level of hydraulic actuation system noise during brake applications. No DTCs or warning messages are present on the instrument panel and the vehicle is otherwise behaving as expected.
SSM74070 Attachm
Service Bulletin/Repair Instructions
Issue: Some customers may report a higher than expected level of hydraulic actuation system noise during brake applications. No DTCs or warning messages are present on the instrument panel and the vehicle is otherwise behaving as expected.
SSM74048
Service Bulletin/Repair Instructions
Issue: Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
SSM73963
Service Bulletin/Repair Instructions
Issue: Reports of delamination of the Jaguar logo and fender badge on the lower body side moulding - see example photographs attached.
SSM73963 Attachm
Service Bulletin/Repair Instructions
Issue: Reports of delamination of the Jaguar logo and fender badge on the lower body side moulding - see example photographs attached.
SFCC_09AUG18_REV
Service Bulletin/Repair Instructions
A customer may report "Hood Open" message displays on IP with hood closed.
SSM74000
Service Bulletin/Repair Instructions
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC) .The concern occurs when updating to phase 4.0 using PATHFINDER 180
SSM73963.1
Service Bulletin/Repair Instructions
Issue: Reports of delamination of the Jaguar logo and fender badge on the lower body side moulding - see example photographs attached.
SSM73963.1 Attac
Service Bulletin/Repair Instructions
Issue: Reports of delamination of the Jaguar logo and fender badge on the lower body side moulding - see example photographs attached.
SSM73973
Service Bulletin/Repair Instructions
Issue: The customer may experience a whistle noise subjectively from the instrument panel area which originates at the front end of the car. Noise is evident only at speeds of above 130KPH / 80MPH.
SSM73973 Attachm
Service Bulletin/Repair Instructions
Issue: The customer may experience a whistle noise subjectively from the instrument panel area which originates at the front end of the car. Noise is evident only at speeds of above 130KPH / 80MPH.
SSM73962
Service Bulletin/Repair Instructions
Issue: Customers may report that the fascia centre vents have ceased to move in operatation
SSM72960
Service Bulletin/Repair Instructions
Issue: Tunescan does not operate, scrolling window animation is constantly running.
SSM73850
Service Bulletin/Repair Instructions
Issue: The technician may notice that the All Terrain Control Module (ATCM) shows offline within the ECU diagnostics menu, of Pathfinder. The concern prevents the technician from using Pathfinder to diagnose or rectify concerns with ATCM.
SSM70198
Service Bulletin/Repair Instructions
Rain Sensor Operation Disabled in CCF File
SSM62038Attachme
Service Bulletin/Repair Instructions
Mongoose Update.
SSM589571
Service Bulletin/Repair Instructions
Image.
SSM589572
Service Bulletin/Repair Instructions
Image.
DVD13104
Service Bulletin/Repair Instructions
DVD software update
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.