SSM76469 - 03JUL26
Other
Unable to select Navigation when pressing the navigation Tile on the Touchscreen.
Vehicle report
2020 JAGUAR I-PACE
Service bulletins
222 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
H504v2 - 18MAY26
Service Bulletin/Repair Instructions
Body Control Module (BCM) does not fully meet US importation requirements. The BCM requires replacement with a new component which fully meets the US importation requirements.
SSM76412 - 10MAR26
Other
Smart Key Deactivated message on instrument cluster and is unable to start their vehicle.
SSM76387 - 29AUG25
Other
Customer may report Body and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset or become inoperable every 8-10 minutes while driving.
H525v3 - 19AUG25
Service Bulletin/Repair Instructions
High Voltage Coolant Heater (HVCH) unit may fail. This results in a lack of passenger compartment heating. The functionality of the heated windshield remains unaffected.
TUCC_MAY2025_29
Other
REVERSE CAMERA GRID LINES MISSING AFTER IPMB UPDATE
SSM76320 - 05MAY25
Other
Grid lines are no longer showing in the reverse camera image after a software update to IPMB camera module.
TUCC_APR2025_18
Other
Leaking windshield that caused the water ingress on the electrical component.
TUCC_APR2025_22
Other
Cosmetic defect to IDMA and ICDM will also be handled via AutoFRED for specific model callouts.
MRC_H428_N769_MAR2025_44
Other
This extended warranty covers all repairs to, or replacement of the Infotainment Master Controller (IMC), for 1 year from 3rd February 2025 to 3rd February 2026 for all vehicles that have or will have an expired JLR vehicle warranty in this time period - Unlimited mileage.
SFCC_MAR2025_17
Other
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the instrument cluster.
SFCC_MAR2025_18
Other
There have been several FRED submissions for a customer allegation of a brake noise concern.
SFCC_MAR2025_20
Other
There have been several FRED submissions for a customer allegation of brake judder/vibration.
NAS25.02.003
Service Bulletin/Repair Instructions
NGI Infotainment Class Action Settlement
SFCC_FEB2025_26
Other
Infotainment Master Controller (IMC) Extended Warranty
H428
Service Bulletin/Repair Instructions
Infotainment Master Controller (IMC) Extended Warranty
Jaguar_H504_17JAN25
Other
BCM replacement with a new component which fully meets the US importation requirements.
H525 - 14JAN25
Service Bulletin/Repair Instructions
High Voltage Coolant Heater
Jaguar_H504_20DEC24
Other
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements. The requires BCM replacement with a new component which fully meets the US importation requirements.
SSM76165
Other
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
Jaguar_H504_15NOV24
Other
The BCM requires replacement with a new component which fully meets the US importation requirements.
Jaguar_H504_18OCT24
Other
Body Control Module (BCM) does not fully meet US importation requirements.
SFCC_OCT2024_50
Other
The instrument panel may display an amber High Voltage (HV) system warning message & a Malfunction Indication Lamp (MIL) at the end of a charging cycle before the charging cable is removed.
SFCC_OCT2024_45
Other
Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device.
SFCC_SEP2024_27
Other
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements. The requires BCM replacement with a new component which fully meets the US importation requirements.
SFCC_SEP2024_52
Other
A customer may report that the windshield wipers stop up on the windshield when turned off.
MRC_AUG2024_49
Other
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements. The requires BCM replacement with a new component which fully meets the US importation requirements.
SFCC_AUG2024_24
Other
concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements. The requires BCM replacement with a new component which fully meets the US importation requirements.
EVA2 SOTA 4.2.0
Over The Air
Improvements to SOTA (Software Over The Air) capability.
SFCC_DEC2023_32
Service Bulletin/Repair Instructions
Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found that workflow may provide false result if IMC is not in a faulted state when workflow is run to identify potential Polar Switch Firmware fault.
SFCC_NOV2023_30
Service Bulletin/Repair Instructions
Startup battery keeps draining / Vehicle will not start
SFCC_OCT2023_50
Service Bulletin/Repair Instructions
There is moisture inside the headlamp lens
SSM75813
Service Bulletin/Repair Instructions
Weather and Park & Pay Apps disappear after PIVI update
WACCSEP23_6
Service Bulletin/Repair Instructions
Battery low warning displayed on instrument cluster and/or no-start
SFCC_SEP2023_45
Service Bulletin/Repair Instructions
The wiper blades streak, smear, judder or squeak during operation
SFCC_SEP2023_46
Service Bulletin/Repair Instructions
The sunglass holder wonât open or does not operate correctly
SSM76070
Service Bulletin/Repair Instructions
Front And Rear Electric Drive Unit Oil Leak
SFCC_AUG2023_48
Service Bulletin/Repair Instructions
A 'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster Control Module (IPC), also may experience a ratcheting type noise followed by an abrupt stop when the vehicle speed has reduced to 5 km/h (3 mph).
JLRTB02012NAS5
Service Bulletin/Repair Instructions
GEARBOX FAULT DETECTED DISPLAYED ON INSTRUMENT PANEL
SFCC_JUL2023_31
Service Bulletin/Repair Instructions
Battery low warning displayed on instrument cluster and/or no-start.
SSM76038
Service Bulletin/Repair Instructions
Vehicle Will Not Charge
SFCC_JUN2023_47
Service Bulletin/Repair Instructions
A customer may report that the front or rear door latch does not operate as expected.
SSM76023
Service Bulletin/Repair Instructions
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated.
SSM76010
Service Bulletin/Repair Instructions
A customer may report that the front or rear door latch does not operate as expected.
SFCC_MAY2023_44
Service Bulletin/Repair Instructions
A customer may report that there is a clicking type noise coming from the front seat base while driving.
SFCC_APR2023_32
Service Bulletin/Repair Instructions
Customer reports of 12V battery issues. These range from battery low warning displayed to no-start.
SSM75967
Service Bulletin/Repair Instructions
BEV cooling circuit expansion tank level low or HV battery warning message displayed.
SSM75952
Service Bulletin/Repair Instructions
Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App & Parking app are inoperative.
JLRTB02043NAS3
Service Bulletin/Repair Instructions
Air Deflector Loose Adrift
JLRTB02109NAS1
Service Bulletin/Repair Instructions
Air Conditioning (A/C) Inoperative
JLRTB02109NAS2
Service Bulletin/Repair Instructions
Air Conditioning (A/C) Inoperative
SFCC_OCT2022_24
Service Bulletin/Repair Instructions
SOS Limited Availability or SOS Not available warning message displayed
SSM75410
Service Bulletin/Repair Instructions
Click Noise On Full Left - Right Lock From Front Wheel Area At Low Speed.
SSM75410ATT
Service Bulletin/Repair Instructions
Click Noise On Full Left - Right Lock From Front Wheel Area At Low Speed.
SSM75823
Service Bulletin/Repair Instructions
Chassis Control Module (CHCM) Suspension Warning on Cluster
SSM75646
Service Bulletin/Repair Instructions
SOS LIMITED AVAILABILITY SOS NOT AVAILABLE
SSM75617
Service Bulletin/Repair Instructions
NEAR FIELD SENSING FEATURE DEGRADATION
SSM75804
Service Bulletin/Repair Instructions
NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
SFCC_SEP2022_39
Service Bulletin/Repair Instructions
Loss of Function/ Hot Air From RH/ LH Side Of HVAC Vents
SFCC_SEP2022_40
Service Bulletin/Repair Instructions
A customer may report that the air conditioning system does not blow cool/cold air.
SSM75849
Service Bulletin/Repair Instructions
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
SSM75849ATT
Service Bulletin/Repair Instructions
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
SSM75185
Service Bulletin/Repair Instructions
HIGH VOLTAGE COOLANT HEATER INTERNAL FAILURE
SFCC_AUG2022_44
Service Bulletin/Repair Instructions
Air Conditioning Inoperative
SFCC_MAY2022_39
Service Bulletin/Repair Instructions
Front Suspension Knocking Noise
SFCC_APR2022_44
Service Bulletin/Repair Instructions
A customer may report a noise from the front suspension when driving at low speeds with steering input applied or while driving straight ahead on rough roads.
SFCC_MAR2022_48
Service Bulletin/Repair Instructions
A customer may report a noise from the front suspension when driving at low speeds with steering input applied or while driving straight ahead on rough roads.
SSM75709
Service Bulletin/Repair Instructions
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
SFCC_JAN2022_46
Service Bulletin/Repair Instructions
Seat Mounted Seat Switches Not Working
SFCC_JAN2022_47
Service Bulletin/Repair Instructions
Front Suspension Knocking Noise
SSM75649
Service Bulletin/Repair Instructions
Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight ahead on rough roads.
SSM75649ATT
Service Bulletin/Repair Instructions
Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight ahead on rough roads.
SFCC_DEC2021_20
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_DEC2021_44
Service Bulletin/Repair Instructions
Seat Mounted Seat Switches Not Working
BIG5DEC21_27A
Service Bulletin/Repair Instructions
Voice guidance concerns when using Apple CarPlay.
BIG5DEC21_27B
Service Bulletin/Repair Instructions
IP31 Includes numerous bug fixes, and also activates wireless CarPlay and Android Auto functionality to all PIVI vehicles.
SSM75619
Service Bulletin/Repair Instructions
Seat mounted seat switches â Seats not moving
SFCC_NOV2021_25
Service Bulletin/Repair Instructions
Post 21A Update Apple CarPlay® Navigation Voice Guidance Not Heard
BIG5NOV21_41A
Service Bulletin/Repair Instructions
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as Waze.
SFCC_OCT2021_21
Service Bulletin/Repair Instructions
The wireless phone charger is not working with iPhone 12
SFCC_OCT2021_22
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_OCT2021_38
Service Bulletin/Repair Instructions
Air Conditioning System Inoperative (Electric A/C Compressors Only)
SFCC_OCT2021_42
Service Bulletin/Repair Instructions
Seat Recliner Motor Inoperative
SFCC_OCT2021_43
Service Bulletin/Repair Instructions
Seat Power Fore/Aft Motor Inoperative
SFCC_OCT2021_44
Service Bulletin/Repair Instructions
Seat Power Height Adjustment Motor Inoperative
SSM75557
Service Bulletin/Repair Instructions
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
SFCC_SEP2021_25
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SSM75526
Service Bulletin/Repair Instructions
REAR WHEEL ARCH LINER APPEARANCE INCORRECT
SSM75478
Service Bulletin/Repair Instructions
Navigation resetting post OTA map update
SFCC_JUL2021_39
Service Bulletin/Repair Instructions
Customer States iPhone 12 with MagSafe not charging when using the Wireless Device Charger feature
SFCC_JUL2021_40
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_JUL2021_43
Service Bulletin/Repair Instructions
BECM offline after programming.
JLRTB02087NAS1
Service Bulletin/Repair Instructions
There is no cold air blowing through the air vents when the Air Conditioning (A/C) has been selected. Further investigation has found there is no/low refrigerant in the A/C system.
SFCC_JUN2021_23
Service Bulletin/Repair Instructions
Infotainment Updates
SFCC_JUN2021_24
Service Bulletin/Repair Instructions
Navigation voice guidance is not working with Apple CarPlay
SFCC_MAY2021_46
Service Bulletin/Repair Instructions
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
SSM75412
Service Bulletin/Repair Instructions
Smart key inoperative
SFCC_APR2021_18
Service Bulletin/Repair Instructions
Infotainment Updates
SFCC_APR2021_20
Service Bulletin/Repair Instructions
IMC Update 21A will not install
SSM59597Attachme
Service Bulletin/Repair Instructions
Attachment.
JLRTB02018NAS2
Service Bulletin/Repair Instructions
'Smart key not found' Message Displayed On Instrument Panel Cluster (IPC) and Intermittent Smart Key Operation
JLRTB02041NAS3
Service Bulletin/Repair Instructions
Exterior Door Handles Do Not Operate As Expected In Freezing Conditions
JLRTB02043NAS2
Service Bulletin/Repair Instructions
Air Deflector Loose/Adri
SFCC_MAR2021_21A
Service Bulletin/Repair Instructions
IMC 20C1 Software Release
SFCC_MAR2021_21B
Service Bulletin/Repair Instructions
TCU v19.2
SFCC_MAR2021_23
Service Bulletin/Repair Instructions
Automatic High Beam Disabled
SFCC_MAR2021_27
Service Bulletin/Repair Instructions
Navigation Voice Control does not function
SFCC_FEB2021_24A
Service Bulletin/Repair Instructions
IMC 20C1 Software Release
SFCC_FEB2021_24B
Service Bulletin/Repair Instructions
TCU v19.2
SFCC_FEB2021_24C
Service Bulletin/Repair Instructions
Pivi IP27.1 (OS 2.0.6)
JLRTB02012NAS4
Service Bulletin/Repair Instructions
'Gearbox Fault Detected' Displayed On The Instrument Panel Cluster (IPC)
JLRTB02037NAS1
Service Bulletin/Repair Instructions
Dust collects on the door shut surfaces and is drawn into the passenger compartment bythe inward airflow when a door is opened.
SSM75264
Service Bulletin/Repair Instructions
Air Conditioning (A/C) not blowing cool air into the cabin.
JLRTB02041NAS2
Service Bulletin/Repair Instructions
Exterior Door Handles Do Not Operate As Expected In Freezing Conditions
SFCC_NOV2020_16
Service Bulletin/Repair Instructions
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of variable camshaft timing (VCT) solenoids on both intake an exhaust.
SFCC_NOV2020_18A
Service Bulletin/Repair Instructions
Due to a specification error affected vehicles were built without a pSIM card. Retailers will install a new pSIM and link the card ID in the retailer portal
SFCC_NOV2020_18B
Service Bulletin/Repair Instructions
Affected vehicles my exhibit loss of AC/DC charging function of the HV battery and will require a software update to the battery charge control module. BCCM
SFCC_NOV2020_32
Service Bulletin/Repair Instructions
Vehicle cannot be put into gear out of park and/or an HV Battery warning is displayed on the instrument cluster.
BIG5NOV20_31A
Service Bulletin/Repair Instructions
Due to a specification error affected vehicles were built without a pSIM card. Retailers will install a new pSIM and link the card ID in the retailer portal
BIG5NOV20_31B
Service Bulletin/Repair Instructions
Affected vehicles my exhibit loss of AC/DC charging function of the HV battery and will require a software update to the battery charge control module. BCCM.
NAS20.11.008
Service Bulletin/Repair Instructions
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which may experience a loss of Alternating Current (AC) and Direct Current (DC) charging functionality
H295NAS1
Service Bulletin/Repair Instructions
Loss of charging AC & DC capability.
SSM75143
Service Bulletin/Repair Instructions
Passive keys stop working after a successful BCM update
JLRTB02040NAS2
Service Bulletin/Repair Instructions
The heated tailgate window is inoperative when the switch is in the ON position.
SSM74890
Service Bulletin/Repair Instructions
Air Conditioning (A/C) has poor performance
SSM75079
Service Bulletin/Repair Instructions
Electric Drive Unit (EDU) internal shaft accidentally removed
SSM75079ATT2
Service Bulletin/Repair Instructions
Electric Drive Unit (EDU) internal shaft accidentally removed
SFCC_SEP2020_21
Service Bulletin/Repair Instructions
There is a âHybrid System Malfunctionâ warning on the instrument cluster.
SFCC_SEP2020_27
Service Bulletin/Repair Instructions
The engine fan will run sometimes after the engine is shut off.
SFCC_SEP2020_29
Service Bulletin/Repair Instructions
There is a squeak from the engine at startup or shut down.
SFCC_AUG2020_24
Service Bulletin/Repair Instructions
Hybrid System Warning- Power Supply Distribution Box
SFCC Jul20_11
Service Bulletin/Repair Instructions
Unable to charge vehicle- The indicator may flash red or continuously remain in the initializing phase
SFCC Jul20_13
Service Bulletin/Repair Instructions
There is a âHybrid System Malfunctionâ warning on the instrument cluster
SFCC Jul20_14
Service Bulletin/Repair Instructions
High Voltage Modules Missing VINs
SFCC Jul20_26
Service Bulletin/Repair Instructions
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio popping noise iOS13 Bluetooth improvements Additional improvements
JLRTB02041NAS1
Service Bulletin/Repair Instructions
Exterior Door Handles Do Not Operate As Expected In Freezing Conditions
SFCC_JUN2020_39
Service Bulletin/Repair Instructions
A customer may report that the air deflector in front of the rear tire is coming loose.
JLRTB02043NAS1
Service Bulletin/Repair Instructions
1 or both of the air deflectors installed on the rocker panel moldings may become loose/adrift over time. They may rotate around the retaining scrivet and come in contact with the rear tires, causing a rubbing noise.
H291NAS1
Service Bulletin/Repair Instructions
EXCESSIVE COOLING FAN NOISE AND DEGRADATION OF COOLING FAN PERFORMANCE
SFCC_MAY2020_22
Service Bulletin/Repair Instructions
Unable to charge vehicle at DC Fast Chargers
JLRTB02040NAS1
Service Bulletin/Repair Instructions
The heated tailgate window is inoperative when the switch is in the ON position. Further investigation has found that fuse F17 in the Passenger Junction Box (PJB) has blown.
SSM74780
Service Bulletin/Repair Instructions
JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM & DAB), specifically relating to reports of the touchscreen displaying âRadio not availableâ from vehicle start-up and continues for the entire drive.
SFCC_APR20_PG18
Service Bulletin/Repair Instructions
Unable to charge vehicle at DC Fast Chargers
SFCC_APR20_PG28
Service Bulletin/Repair Instructions
To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward. SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software.
SFCC_APR20_PG31
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
H207NAS2
Service Bulletin/Repair Instructions
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the customer may not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' with the 'Hood Open' warning displayed on the Instrument Cluster (IC).
NAS19.08.004_2
Service Bulletin/Repair Instructions
An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the customer may not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' with the 'Hood Open' warning displayed on the Instrument Cluster (IC).
JLRTB02036NAS1
Service Bulletin/Repair Instructions
The All Surface Progress Control (ASPC), Dynamic Stability Control (DSC), driving mode and air suspension (if installed) switches are inoperative and related warning messages may be displayed on the Instrument Panel Cluster (IPC).
SSM74763
Service Bulletin/Repair Instructions
InControl Remote App does not update vehicle location or show correct vehicle status. Remote features (e.g.: Remote Engine Start, Beep and Flash, Remote Lock/Unlock etc.) do not work. The Telematics Control Unit (TCU) unable to communicate with Telematics Service Provider due to curl library error.
SFCC_MAR12_29
Service Bulletin/Repair Instructions
XM radio is inop.
SFCC_MAR12_30
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
SFCC_MAR12_36
Service Bulletin/Repair Instructions
A customer may report that the All Surface Progress Control (ASPC) Dynamic Stability Control (DSC), driving mode and air suspension (if equipped) switches are inoperative and related warning messages are displaced on the Instrument Panel Cluster (IPC).
JLRTB02012NAS2
Service Bulletin/Repair Instructions
A 'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster (IPC). If the vehicle is in PARK, the customer may not be able to select DRIVE or, if already in DRIVE, the customer may experience a ratcheting type noise followed by an abrupt stop when the vehicle speed has reduced to 5 km/h (3 mph).
SFCC_FEB20_34
Service Bulletin/Repair Instructions
XM radio is inop.
RCTR_29JAN20_14
Service Bulletin/Repair Instructions
Pop Noise From Audio Output
RCTR_29JAN20_18
Service Bulletin/Repair Instructions
Range displayed is lower than expected, Vehicle displays 201 at 100% State of Charge
BIG5_JAN_43
Service Bulletin/Repair Instructions
H264 I-PACE SOFTWARE ENHANCEMENTS
SFCC_JAN20_22
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
BIG5_DEC_44
Service Bulletin/Repair Instructions
EV Software enhancement
NAS19.07.001_2
Service Bulletin/Repair Instructions
RESCINDED - A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where anInstrument Cluster (IPC) software update is available to bring the module up to the latest level and make sure the customer receives highest possible vehicle quality.
UPS6419-2bNAS1
Service Bulletin/Repair Instructions
Instrument Cluster (IC) Software Update
UPS7919-5bNAS1
Service Bulletin/Repair Instructions
REDUCED ELECTRICAL VEHICLE (EV) RANGE DISPLAYED
H270NAS1
Service Bulletin/Repair Instructions
ACOUSTIC VEHICLE ALERT SYSTEM (AVAS) WARNING MESSAGE
JLRTB02012NAS1
Service Bulletin/Repair Instructions
'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster (IPC). If the vehicle is in PARK, the customer may not be able to select DRIVE or, if already in DRIVE, the customer may experience a ratcheting type noise followed by an abrupt stop when the vehicle speed has reduced to 5 km/h (3 mph).
NAS19.12.014
Service Bulletin/Repair Instructions
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where the Acoustic Vehicle Alert System (AVAS) warning message may incorrectly display on the Instrument Panel Cluster (IPC). The warning message may indicate that AVAS is not available when the system is available.
SSM74636
Service Bulletin/Repair Instructions
Vehicle only accepts charge up to 94% then IPC shows charge completed.
TechRS_NOV19_100
Service Bulletin/Repair Instructions
Customer is able to unlock and lock the vehicle but not able to start vehicle
TechRS_NOV19_104
Service Bulletin/Repair Instructions
SOTA download does not complete first time through
TechRS_NOV19_106
Service Bulletin/Repair Instructions
Quiescent battery drain due to TCU module.
TechRS_NOV19_107
Service Bulletin/Repair Instructions
Intelligent Emergency Braking warning displayed on IPC.
TechRS_NOV19_108
Service Bulletin/Repair Instructions
Voice control is not able to locate destination entry.
TechRS_NOV19_109
Service Bulletin/Repair Instructions
Web Browser functionality is not available.
Tech_RS_NOV19_80
Service Bulletin/Repair Instructions
At 100% State of Charge, range will not display higher than 201 on the cluster
Tech_RS_NOV19_81
Service Bulletin/Repair Instructions
Vehicle is not charger when charge indicator light is flashing Green
Tech_RS_NOV19_82
Service Bulletin/Repair Instructions
High Voltage Battery State of Charge is below 10% after 120 or 150 day maintenance
Tech_RS_NOV19_95
Service Bulletin/Repair Instructions
Customer may state there is a pop noise or crackle when playing the audio.
Tech_RS_NOV19_96
Service Bulletin/Repair Instructions
Customer may state there is no audio present or volume control.
Tech_RS_NOV19_97
Service Bulletin/Repair Instructions
Customer may state there is no audio present or volume control.
Tech_RS_NOV19_99
Service Bulletin/Repair Instructions
Customer states not able to start vehicle after state inspection test is performed.
SFCC_NOV19_18
Service Bulletin/Repair Instructions
Creep Mode is switched off with each ignition cycle
SFCC_NOV19_30
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
SFCC_NOV19_33
Service Bulletin/Repair Instructions
Customer complaint in regards to Infotainment system.
SFCC_NOV19_38
Service Bulletin/Repair Instructions
Customer states there is no audio output from the speakers on all sources.
SFCC_NOV19_40
Service Bulletin/Repair Instructions
Customer states the vehicle will not start.
SSM74620
Service Bulletin/Repair Instructions
Navigation instructions not displayed on the Head up Display (HUD)
SSM74590
Service Bulletin/Repair Instructions
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later versions.
SFCC_OCT19_18
Service Bulletin/Repair Instructions
Range displayed is always 201 at 100% State of Charge
SFCC_OCT19_27
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
SFCC_OCT19_35
Service Bulletin/Repair Instructions
Customer states the vehicle will not start
SFCC_OCT19_36
Service Bulletin/Repair Instructions
Customer states there is no audio output from the speakers on all sources
SFCC_OCT19_37
Service Bulletin/Repair Instructions
Customer states there is no audio output from the speakers on all sources
SSM74561Att1
Service Bulletin/Repair Instructions
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1. No trailer trajectories when using Tow Assist and car is in EV mode 2. Failure to enter Advanced Tow Assist when car is in in EV mode
SSM74561Att2
Service Bulletin/Repair Instructions
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1. No trailer trajectories when using Tow Assist and car is in EV mode 2. Failure to enter Advanced Tow Assist when car is in in EV mode
SSM74562
Service Bulletin/Repair Instructions
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1. No trailer trajectories when using Tow Assist and car is in EV mode 2. Failure to enter Advanced Tow Assist when car is in in EV mode
SSM74567
Service Bulletin/Repair Instructions
EPB (Emergency Park Brake) is applied and will not release. The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
SSM74567Att
Service Bulletin/Repair Instructions
EPB (Emergency Park Brake) is applied and will not release. The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
SSM74557
Service Bulletin/Repair Instructions
Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to the infotainment system using the USB cable and CarPlay mode active.
SSM74554
Service Bulletin/Repair Instructions
An I-Pace customer has reported an inability to charge at a public charge station.
SFCC SEP19 Slide
Service Bulletin/Repair Instructions
Vehicle may display a traction battery fault message on the Instrument cluster. This may be accompanied by restricted performance and/or inability to charge completely.
SSM74544
Service Bulletin/Repair Instructions
The Diagnostic Trouble Code (DTC) U3000-96 ? Component Internal Failure can be stored in the Image Processing Module B (IPMB) with no functional effect on the vehicle or camera system.
NAS19.08.018.2
Service Bulletin/Repair Instructions
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which will display a lower than expected range at the Pre-Delivery Inspection (PDI) due to a Powertrain Control Module (PCM) software calibration concern.
SFCC_AUG19_Slide
Service Bulletin/Repair Instructions
Customer states the vehicle will not start.
NAS19.08.004
Service Bulletin/Repair Instructions
An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the customer may not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' with the 'Hood Open' warning displayed on the Instrument Cluster (IC).
NAS19.08.007
Service Bulletin/Repair Instructions
All Jaguar retailers are advised that with immediate effect, UPS7919-1B H247 campaign has been suspended to allow for further investigations to be undertaken.
NAS19.08.002
Service Bulletin/Repair Instructions
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which will display a lower than expected range at the Pre-Delivery Inspection (PDI) due to a Powertrain Control Module (PCM) software calibration concern.
SSM74490
Service Bulletin/Repair Instructions
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
SSM74490Attachme
Service Bulletin/Repair Instructions
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
SFCC_JUL19_Slide
Service Bulletin/Repair Instructions
A customer may report there is a noise at low speeds while braking.
SSM74458
Service Bulletin/Repair Instructions
Customers and Retailers are reporting issues related to low, discharged or 12v battery related warning messages on Jaguar I-Pace (X590).
SFCC-JUN19-Slide
Service Bulletin/Repair Instructions
Customer states there is no audio output from the speakers on all sources
SFCC_JUN19_Slide
Service Bulletin/Repair Instructions
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500? status.
JTB00619NAS3
Service Bulletin/Repair Instructions
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
SSM74443
Service Bulletin/Repair Instructions
The customer may experience creep mode switched off after ignition cycle.
SSM74445
Service Bulletin/Repair Instructions
During PDI the retailer may experience range less than expected at 100% charge, specifically this has been reported as 325km or 201 miles which does not meet customers' expectations.
JTB00696NAS1
Service Bulletin/Repair Instructions
The air conditioning (A/C) system may not operate as expected.
SFCCMAY19Slide25
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
H219 UPS4919-1BN
Service Bulletin/Repair Instructions
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the Air Conditioning (A/C) system does not operate as expected. The A/C system has been charged with an insufficient amount of refrigerant.
SSM74408
Service Bulletin/Repair Instructions
Telematics Control Module (TCU) fails activation during the Pre Delivery Inspection (PDI) or the eCall button does not illuminate after PDI.
SSM62038Attachme
Service Bulletin/Repair Instructions
Mongoose Update.
SSM589571
Service Bulletin/Repair Instructions
Image.
SSM589572
Service Bulletin/Repair Instructions
Image.
DVD13104
Service Bulletin/Repair Instructions
DVD software update
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.