SSM76491 - 20AUG26
Other
TCU Activation Failure And InControl App Inoperative After Software Update
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SSM76491 - 20AUG26
TCU Activation Failure And InControl App Inoperative After Software Update
SSM76478 - 21JUL26
Intermittent Passive Entry Operation 24MY Or With New Service Smart Key Fob.
SSM76469 - 03JUL26
Unable to select Navigation when pressing the navigation Tile on the Touchscreen.
H474 Jaguar 15MAY26
Software Over The Air (SOTA) updates are failing to complete. Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
H474 Jaguar 17APR26
Software Over The Air (SOTA) updates are failing to complete.
H474 Jaguar 20MAR26
Software Over The Air (SOTA) updates are failing to complete
SSM000028 - 18MAR26
Wireless Charger - Charging Interruption With iPhone 15 and 16 Devices
TUCC_MAR2026_26
There are several scenarios where the key may be set to a deactivated state.
TUCC_MAR2026_27
INCONTROL REMOTE APP WAKE UP TIMER
TUCC_MAR2026_28
While driving with satellite maps, sometimes image doesn't load fully and then comes back
SSM76412 - 10MAR26
Smart Key Deactivated message on instrument cluster and is unable to start their vehicle.
Jaguar_H474 02-20-2026
Software Over The Air (SOTA) updates are failing to complete. Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
TUCC_JAN2026_20
PIVI WIRELESS CARPLAY / ANDROID AUTO CONNECTIVITY
SSM000013-18DEC25
PIVI - Unable to log into InControl account in vehicle
TUCC_DEC2025_32
BODY / HMI CAN FUNCTIONS RESET EVERY 8-10 MINUTES
TUCC_DEC2025_34
PASSIVE ENTRY INTERMITTENT OPERATION
TUCC_DEC2025_35
Vehicles may exhibit PIVI Login concerns even with InControl Remote functions operating.
SSM76387 - 29AUG25
Customer may report Body and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset or become inoperable every 8-10 minutes while driving.
H525v3 - 19AUG25
High Voltage Coolant Heater (HVCH) unit may fail. This results in a lack of passenger compartment heating. The functionality of the heated windshield remains unaffected.
TUCC_JUL2025_32
Passive Entry doesn't respond intermittently to access car. Have to use key buttons to get in.
Jaguar_H451_20JUN25
Near Field Sensing Module (NFSM) Wired Updates
Jaguar_H474_20JUN25
Software Updates
TUCC_JUN2025_43
The SOTA Campaign number displayed in the software update screen in the vehicle is only updated when a SOTA campaign completes successfully.
Jaguar_H437_16MAY25
Clear SOTA Persistency
Jaguar_H474_16MAY25
Software Updates
Jaguar_H451_16MAY25
Near Field Sensing Module (NFSM) Wired Updates
H474 Letter 12MAY25
Software Updates
H451 Letter 07MAY25
Near Field Sensing Module (NFSM) Wired Updates
SSM76320 - 05MAY25
Grid lines are no longer showing in the reverse camera image after a software update to IPMB camera module.
Jaguar_H437_18APR25
Clear SOTA Persistency
Jaguar_H451_18APR25
Near Field Sensing Module (NFSM) Wired Updates
Jaguar_H474_18APR25
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
TUCC_APR2025_18
Leaking windshield that caused the water ingress on the electrical component.
H451v3 - 28MAR25
Near field sensing module wired updates
Jaguar_H437_21MAR25
Vehicles are unable to complete software updates through Software Over The Air (SOTA) and require a Telematic Control Unit Module (TCU) SOTA persistency clear application to be completed.
Jaguar_H451_21MAR25
Vehicles are installed with Near Field Sensing Module (NFSM) that do not support Software Over The Air (SOTA).
Jaguar_H474_21MAR25
A potential concern has been identified on certain vehicles where Software Over The Air (SOTA) updates are failing to complete.
SFCC_MAR2025_17
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the instrument cluster.
SFCC_MAR2025_18
There have been several FRED submissions for a customer allegation of a brake noise concern.
SFCC_MAR2025_20
There have been several FRED submissions for a customer allegation of brake judder/vibration.
Jaguar_H451_21FEB25
Near Field Sensing Module (NFSM) Wired Updates
Jaguar_H474_21FEB25
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
SFCC_FEB2025_36
PIVI SATELLITE RADIO CHANEL DISPLAY FAULT
SSM76265
PIVI satellite radio favorites screen displays an incorrect channel.
Jaguar_H451_17JAN25
Near Field Sensing Module (NFSM) Wired Updates
Jaguar_H474_17JAN25
These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required.
H525 - 14JAN25
High Voltage Coolant Heater
Jaguar_H451_20DEC24
Near Field Sensing Module (NFSM) Wired Updates
SSM76165
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
Jaguar_H451_15NOV24
Near Field Sensing Module (NFSM) Wired Updates
Jaguar_H447_18OCT24
Door Zone Module - Quiescent Drain
Jaguar_H451_18OCT24
Near Field Sensing Module (NFSM) Wired Updates
Defender_N815_18OCT24
NEAR FIELD SENSING MODULE (NFSM) WIRED UPDATES
SFCC_OCT2024_50
The instrument panel may display an amber High Voltage (HV) system warning message & a Malfunction Indication Lamp (MIL) at the end of a charging cycle before the charging cable is removed.
SFCC_OCT2024_45
Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device.
Jaguar_H447_20SEP24
Door Zone Module - Quiescent Drain
Jaguar_H451_20SEP24
Near Field Sensing Module (NFSM) Wired Updates
SFCC_SEP2024_25
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
SFCC_SEP2024_52
A customer may report that the windshield wipers stop up on the windshield when turned off.
H440
Software Updates CLOSED
H474
Software Updates
JAGUAR H447
Door Zone Module - Quiescent Drain
EVA2 SOTA 4.2.0
Improvements to SOTA (Software Over The Air) capability.
SOTA 4.1.5V2
Enhancements to Apple CarPlay, Android Auto, ADAS, Steering
Jaguar_H447_19JUL24
Customer could be left with a vehicle that can not be unlocked or the engine started as a result of a depleted battery State of Charge. The risk is increased if the vehicle is left for a period of time without driving or the daily Drive Cycle is low mileage and may not sufficiently recover the battery. The customer may experience Low Battery Warning.
SOTA S018
Enhancements to Apple AutoPlay, Android Auto, ADAS, Steering
H447v2
Customer could be left with a vehicle that can not be unlocked or the engine started as a result of a depleted battery State of Charge. The risk is increased if the vehicle is left for a period of time without driving or the daily Drive Cycle is low mileage and may not sufficiently recover the battery. The customer may experience Low Battery Warning.
H440 - JAGUAR
SOFTWARE UPDATES
H447 - JAGUAR
Door Zone Module - Quiescent Drain Publication
H440-JAGUAR
A concern has been identified where certain vehicles are failing to complete existing Software Over The Air (SOTA) updates for the Vehicle Domain Controller (VDC), PIVI and Gateway Module A (GWM). These vehicles have now been stopped from future SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
SFCC_MAR2024_58
Radio presets clear after ignition cycle. Sirius XM favorites do not store.
SFCC_JAN2024_38
Customer may report an active SOTA campaign which fails to complete download or install
S014SOTA4.1.1v3
Enhancements to the following systems: Wireless Device Charger, High Voltage (HV) Battery Charge Control, Sound System, ABS (Anti-Lock Braking System), Belt Integrated Starter PHEVs, Rear Camera for cars without 360 view.
SFCC_NOV2023_30
Startup battery keeps draining / Vehicle will not start
SFCC_NOV2023_6
DTC repair - LKA systems
SSM76103
No Power Steering Assistance at Start of Drive Cycle â ADAS Warning
SFCC_OCT2023_37
Customer states the weather app is no longer available
SFCC_OCT2023_47
The headlamps not fully functioning properly after module replacement.
SFCC_OCT2023_50
There is moisture inside the headlamp lens
SSM75813
Weather and Park & Pay Apps disappear after PIVI update
WACCSEP23_6
Battery low warning displayed on instrument cluster and/or no-start
SFCC_SEP2023_15
A potential concern has been identified where customer could be left with a nonfunctioning vehicle as a result of a depleted battery State of Charge due to the door modules staying awake.
SFCC_SEP2023_30
LOSS OF GPS LOCATION AND CLOCK TIME
SFCC_SEP2023_45
The wiper blades streak, smear, judder or squeak during operation
SFCC_SEP2023_46
The sunglass holder wonât open or does not operate correctly
S012 SOTAOS4.1.0
Driving Assistance and Vehicle Dynamics updates
SSM76070
Front And Rear Electric Drive Unit Oil Leak
SFCC_AUG2023_43
FRONT INTERIOR COURTESY LIGHT â NON-ILLUMINATION
SFCC_AUG2023_48
A 'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster Control Module (IPC), also may experience a ratcheting type noise followed by an abrupt stop when the vehicle speed has reduced to 5 km/h (3 mph).
JLRTB02012NAS5
GEARBOX FAULT DETECTED DISPLAYED ON INSTRUMENT PANEL
BIG5JUL23_28
A concern has been identified where certain vehicles are failing to complete existing Software Over The Air (SOTA) updates for the Vehicle Domain Controller (VDC) and PIVI.
SFCC_JUL2023_27
The E-Call light is not active after completing the Pre-Delivery inspection
SFCC_JUL2023_28
PIVI IP 36 , BECM OS 4.0.0
SFCC_JUL2023_31
Battery low warning displayed on instrument cluster and/or no-start.
SSM76038
Vehicle Will Not Charge
S010SOTA4.0.0V3
Redeveloped profiles. Navigation & phone new functionality & improvements. Enhanced High Voltage battery health monitoring/management for I-Pace. HCM bug fixes. SODs refinements.
SFCC_JUN2023_17
SOFTWARE UPDATES
SFCC_JUN2023_18
SOFTWARE UPDATES
SFCC_JUN2023_36
PIVI IP36 , BECM OS 4.0.0 â IMPROVED / CHANGED FEATURES
SFCC_JUN2023_47
A customer may report that the front or rear door latch does not operate as expected.
SSM76023
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated.
H4395
Vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller VDC and PIVI.
SSM76010
A customer may report that the front or rear door latch does not operate as expected.
SFCC_MAY2023_44
A customer may report that there is a clicking type noise coming from the front seat base while driving.
SFCC_APR2023_27
Customer reports vehicle will not start with a Smart Key Deactivated message shown in the vehicle display
SFCC_APR2023_32
Customer reports of 12V battery issues. These range from battery low warning displayed to no-start.
SFCC_MAR2023_29
PIVI based "Weather App", which is accessed from the app drawer, voice and can be a home tile is inoperative â it does not update with location, does not display any weather-related information and will not recover with new software or hardware.
SSM75967
BEV cooling circuit expansion tank level low or HV battery warning message displayed.
SSM75952
Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App & Parking app are inoperative.
SSM75943
Vehicle Not Charging When Connected To A Direct Current Charger
JLRTB02043NAS3
Air Deflector Loose Adrift
JLRTB02109NAS1
Air Conditioning (A/C) Inoperative
JLRTB02109NAS2
Air Conditioning (A/C) Inoperative
SSM75883
Unable to Charge Vehicle
SFCC_OCT2022_23
Surround camera, 360 Park aid features are not operating
SSM75410
Click Noise On Full Left - Right Lock From Front Wheel Area At Low Speed.
SSM75410ATT
Click Noise On Full Left - Right Lock From Front Wheel Area At Low Speed.
SSM75823
Chassis Control Module (CHCM) Suspension Warning on Cluster
SSM75617
NEAR FIELD SENSING FEATURE DEGRADATION
SSM75804
NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
SFCC_SEP2022_21
USB stick not recognized when inserted into the Front Portable Media Interface Panel
SFCC_SEP2022_22
PIVI â Loss of GPS location and clock time
SFCC_SEP2022_39
Loss of Function/ Hot Air From RH/ LH Side Of HVAC Vents
SFCC_SEP2022_40
A customer may report that the air conditioning system does not blow cool/cold air.
SSM75849
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
SSM75849ATT
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
SSM75185
HIGH VOLTAGE COOLANT HEATER INTERNAL FAILURE
SSM75728
USB STICK NOT RECOGNIZED
S004J
SOTA CAMPAIGN
SFCC_AUG2022_20
SOTA CAMPAIGN
SFCC_AUG2022_44
Air Conditioning Inoperative
H394v2
FRONT EDU LINK HARNESS
H327v4
CHARGE CABLE PLUG UNABLE TO LOCK OR UNLOCK
SFCC_MAY2022_39
Front Suspension Knocking Noise
SFCC_APR2022_44
A customer may report a noise from the front suspension when driving at low speeds with steering input applied or while driving straight ahead on rough roads.
SFCC_MAR2022_48
A customer may report a noise from the front suspension when driving at low speeds with steering input applied or while driving straight ahead on rough roads.
SSM75709
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
SFCC_JAN2022_46
Seat Mounted Seat Switches Not Working
SFCC_JAN2022_47
Front Suspension Knocking Noise
SSM75649
Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight ahead on rough roads.
SSM75649ATT
Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight ahead on rough roads.
SFCC_DEC2021_19
Surround camera; 360 Park Aid features or any of the feature is not operating.
SFCC_DEC2021_20
Navigation voice guidance no longer operational after latest NGI update
SFCC_DEC2021_44
Seat Mounted Seat Switches Not Working
BIG5DEC21_27A
Voice guidance concerns when using Apple CarPlay.
BIG5DEC21_27B
IP31 Includes numerous bug fixes, and also activates wireless CarPlay and Android Auto functionality to all PIVI vehicles.
SSM75619
Seat mounted seat switches â Seats not moving
PIVI IP31
AUDIO No audio output when audio system appears to be on issue is now corrected CONNECTIVITY Improved WiFi and HotSpot Functionality WiFI hotspot appears but no data connection is available issue as been fixed INSTRUMENT PANEL CLUSTER CONTROL MODULE (IPC) Fixing of flickering IPC for media information NAVIGATION Navigation improvements for freezes and slow boot ups The map view intermittently changing the zoom and switching 2D, 3D layout selection without user input is now corrected Japan market Navigation can now be launched from the home screen Navigation location tracking freezing during a drive cycle issue is now corrected Issue from last software update that locks the map to a default location has been corrected PERSONALISATION Improvement in stability of personalisation features SOFTWARE OVER THE AIR (SOTA) Improved robustness of system performance after a SOTA Update Improved robustness of firmware updates after a SOTA Update SPEECH Improved speech recognition SYSTEM Improvement in system stability in terms of System reset Improvement in general system stability Improvements in acoustic reliability / Audio loss Improvements in robustness in data persistency Graphical Improvements for placeholder screens and overlapping Text TELEMATICS Improvement in stability of the activation and deactivation of telematics services TOW BAR Improvement in Tow Bar functionality
SFCC_NOV2021_19
Affected vehicles will require software updates to the TCU & ICCM using Pathfinder to enable future SOTA updates and to install the latest PIVI IP31 software
SFCC_NOV2021_24
Improvements/Fixes â Improvement in system stability â Improvements in acoustic reliability / Audio loss â Graphical Improvements â Flickering cluster for media info â Improved Speech support for features like Weather, Nav â Poor Speech recognition â Improvement in stability of personalization features â Introduction of IP oriented Sirius XM functionality â Improvement in Tow Bar functionality â Robustness in SW Performance post SOTA Update â Robustness in firmware updates post SOTA update â Navigation improvements â Improved Wi-Fi / Hotspot Functionality
SFCC_NOV2021_25
Post 21A Update Apple CarPlay® Navigation Voice Guidance Not Heard
BIG5NOV21_41A
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as Waze.
BIG5NOV21_41B
IP31 Includes numerous bug fixes, and also activates wireless CarPlay and Android Auto functionality to all PIVI vehicles.
SFCC_OCT2021_21
The wireless phone charger is not working with iPhone 12
SFCC_OCT2021_22
Navigation voice guidance no longer operational after latest NGI update
SFCC_OCT2021_38
Air Conditioning System Inoperative (Electric A/C Compressors Only)
SFCC_OCT2021_42
Seat Recliner Motor Inoperative
SFCC_OCT2021_43
Seat Power Fore/Aft Motor Inoperative
SFCC_OCT2021_44
Seat Power Height Adjustment Motor Inoperative
SSM75557
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
SFCC_SEP2021_16
NON-START
SFCC_SEP2021_25
Navigation voice guidance no longer operational after latest NGI update
SSM75522
Reduced or a lack of Power Assistance at start up
H327NAS3
CHARGE CABLE PLUG UNABLE TO LOCK OR UNLOCK
NAS21.09.009
CHARGE CABLE PLUG UNABLE TO LOCK OR UNLOCK
SSM75526
REAR WHEEL ARCH LINER APPEARANCE INCORRECT
SSM75478
Navigation resetting post OTA map update
SFCC_JUL2021_38
Request for software update shown on touchscreen
SFCC_JUL2021_39
Customer States iPhone 12 with MagSafe not charging when using the Wireless Device Charger feature
SFCC_JUL2021_40
Navigation voice guidance no longer operational after latest NGI update
SFCC_JUL2021_41
Customer states downloaded software will not install
SFCC_JUL2021_43
BECM offline after programming.
JLRTB02084NAS1
The trailer lamps may not operate as expected. The trailer turn signal indicator on the Instrument Panel Cluster (IPC) will not be illuminated if the trailer turn signal lamps are not operating. For all other trailer lamps, any failure can only be observed by a visual inspection of the trailer lamps.
JLRTB02087NAS1
There is no cold air blowing through the air vents when the Air Conditioning (A/C) has been selected. Further investigation has found there is no/low refrigerant in the A/C system.
SSM75446
BCCM (Battery charger control module) may become unresponsive during / post a software update.
SFCC_JUN2021_23
Infotainment Updates
SFCC_JUN2021_24
Navigation voice guidance is not working with Apple CarPlay
SFCC_MAY2021_17
AC CHARGING MAY BE INOPERATIVE
SFCC_MAY2021_25
Navigation displays current location as Berlin, Germany.
SFCC_MAY2021_28
Unable to log into InControl Account.
SFCC_MAY2021_46
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
SSM75412
Smart key inoperative
SFCC_APR2021_18
Infotainment Updates
SFCC_APR2021_19
NAVIGATION DISPLAYS CURRENT LOCATION IS BERLIN, GERMANY
SFCC_APR2021_20
IMC Update 21A will not install
SFCC_APR2021_21
Customer is unable to log into InControl Account after account creation
SFCC_APR2021_22
Customer received âunknown errorâ when trying to log into Pivi profile
SSM59597Attachme
Attachment.
JLRTB02041NAS3
Exterior Door Handles Do Not Operate As Expected In Freezing Conditions
JLRTB02043NAS2
Air Deflector Loose/Adri
JTB00675NAS2
'Clicking' Noise From High Voltage Battery Contactors After Vehicle Is Switched OFF
SFCC_MAR2021_23
Automatic High Beam Disabled
SFCC_MAR2021_27
Navigation Voice Control does not function
SFCC_MAR2021_35
Front tow eye cover does not fit properly on vehicles with the âBlack Packâ trim option.
SFCC_MAR2021_38
Poor Air Flow From Rear Face Vents (4 Zone Climate Control Only)
SFCC_FEB2021_16
CHARGE CABLE PLUG MAY NOT LATCH OR UNLATCH
JLRTB02078NAS1
After a short sleep cycle the auto high beam menu is set to disabled and the auto high beam feature will not operate, with no ability to override this option.
JLRTB02037NAS1
Dust collects on the door shut surfaces and is drawn into the passenger compartment bythe inward airflow when a door is opened.
SSM75285
Pivi Pro navigation map data fails to install from USB device to vehicle
SSM75285ATT
Pivi Pro navigation map data fails to install from USB device to vehicle
SSM75280
Wifi, Incontrol App, Telematics not found.
JLRTB02071NAS1
Second Row Seat Backrest 'Sticking' Noise
H327NAS1
CHARGE CABLE UNABLE TO LOCK OR UNLOCK
NAS21.02.003
CHARGE CABLE PLUG UNABLE TO LOCK OR UNLOCK
SSM75264
Air Conditioning (A/C) not blowing cool air into the cabin.
SSM75179
Range Prediction Reset Procedure
SSM75179ATT
Range Prediction Reset Procedure
JLRTB02041NAS2
Exterior Door Handles Do Not Operate As Expected In Freezing Conditions
SSM75164
Unable to release charging cable from vehicle charge inlet socket.
SSM75150
DTC False Flagging in EPIC / EPICB Modules
SSM75143
Passive keys stop working after a successful BCM update
SSM74890
Air Conditioning (A/C) has poor performance
SSM75079
Electric Drive Unit (EDU) internal shaft accidentally removed
SSM75079ATT2
Electric Drive Unit (EDU) internal shaft accidentally removed
SFCC_SEP2020_27
The engine fan will run sometimes after the engine is shut off.
SFCC_SEP2020_29
There is a squeak from the engine at startup or shut down.
JLRTB02043NAS1
1 or both of the air deflectors installed on the rocker panel moldings may become loose/adrift over time. They may rotate around the retaining scrivet and come in contact with the rear tires, causing a rubbing noise.
SSM62038Attachme
Mongoose Update.
SSM589571
Image.
SSM589572
Image.
DVD13104
DVD software update
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.