TUCC_JUN2025_46
Other
MIL on Instrument cluster.
Vehicle report
2017 JAGUAR XE
Service bulletins
497 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
TUCC_MAY2025_28
Other
TELEMATIC TCU2 MODULES NO LONGER AVAILABLE
SSM76314 - 25APR25
Other
Telematic TCU2 Module 2015-2017MY No Longer Available
TUCC_APR2025_18
Other
Leaking windshield that caused the water ingress on the electrical component.
Jaguar_H422_21MAR25
Other
Powertrain Control Module (PCM) Software Update
MRC_H419_N725_MAR2025_43
Other
These Customer Satisfaction Programs (CSP’s) are being made available as a benefit under the Class Action settlement agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software- Over-The-Air (SOTA) updates.
MRC_H428_N769_MAR2025_44
Other
This extended warranty covers all repairs to, or replacement of the Infotainment Master Controller (IMC), for 1 year from 3rd February 2025 to 3rd February 2026 for all vehicles that have or will have an expired JLR vehicle warranty in this time period - Unlimited mileage.
SFCC_MAR2025_17
Other
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the instrument cluster.
SFCC_MAR2025_18
Other
There have been several FRED submissions for a customer allegation of a brake noise concern.
SFCC_MAR2025_20
Other
There have been several FRED submissions for a customer allegation of brake judder/vibration.
Jaguar_H422_21FEB25
Other
FUEL VAPOUR PURGE
NAS25.02.003
Service Bulletin/Repair Instructions
NGI Infotainment Class Action Settlement
SFCC_FEB2025_26
Other
Infotainment Master Controller (IMC) Extended Warranty
H419
Service Bulletin/Repair Instructions
InControl Touch Pro Wired Update
H428
Service Bulletin/Repair Instructions
Infotainment Master Controller (IMC) Extended Warranty
Jaguar_H422_17JAN25
Other
Malfunction Indicator Lamp (MIL) may illuminate
Jaguar_H422_20DEC24
Other
Malfunction Indicator Lamp (MIL) may illuminate
SSM76165
Other
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
Jaguar XE_H444_15NOV24
Other
Powertrain Control Module (PCM) Update
Jaguar_ H422_15NOV24
Other
Powertrain Control Module (PCM) Software Update
Jaguar_H422_18OCT24
Other
Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
Jaguar_H422_20SEP24
Other
Powertrain Control Module (PCM) Software Update
Jaguar_H444_XE_20SEP24
Other
Powertrain Control Module (PCM) Update
SFCC_SEP2024_52
Other
A customer may report that the windshield wipers stop up on the windshield when turned off.
JAGUAR H422
Other
Powertrain Control Module (PCM) Software Update
Jaguar_XE_H444
Other
Powertrain Control Module (PCM) Update
Jaguar_H422_19JUL24
Other
On certain 2017 model year to 2020 model year Jaguar vehicles the Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off. Diagnostic Trouble Codes (DTC) P0496-00 may be set in the Powertrain Control Module (PCM)
SFCC_JUL2024_40
Other
Engine ‘knocking’ noise on start up after a new AJ20-D4 service engine has been fitted.
SFCC_JUL2024_41
Other
Low coolant light on or smell of coolant from engine area.
H422 - JAGUAR
Other
On certain 2017 model year to 2020 model year Jaguar vehicles the Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
SFCC_JUN2024_45
Other
Low coolant light on or smell of coolant from engine area.
SFCC_MAR2024_27
Service Bulletin/Repair Instructions
A concern has been identified where on certain vehicles equipped with TDV6 3.0L Diesel and Ingenium I4 2.0L Diesel engines, when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the monitor readiness status as 'not supported'.
BIG5MAR24_34b
Service Bulletin/Repair Instructions
A concern has been identified where on certain vehicles equipped with TDV6 3.0L Diesel and Ingenium I4 2.0L Diesel engines, when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the monitor readiness status as 'not supported'. A software update to the PCM is needed.
H444 ER V1
Service Bulletin/Repair Instructions
Certain 2017 to 2019MY Jaguar vehicles equipped with Ingenium I4 2.0L Diesel engines, when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the monitor readiness status as not supported.
SFCC_FEB2024_35
Service Bulletin/Repair Instructions
After thermostat replacement, the instrument cluster says that the engine is overheating while driving.
SFCC_JAN2024_41
Service Bulletin/Repair Instructions
After thermostat replacement, the instrument cluster says that the engine is overheating while driving.
SFCC_NOV2023_30
Service Bulletin/Repair Instructions
Startup battery keeps draining / Vehicle will not start
SFCC_OCT2023_40
Service Bulletin/Repair Instructions
Customer reports lack of power and/or check engine light on.
SSM75813
Service Bulletin/Repair Instructions
Weather and Park & Pay Apps disappear after PIVI update
WACCSEP23_6
Service Bulletin/Repair Instructions
Battery low warning displayed on instrument cluster and/or no-start
SFCC_AUG2023_46
Service Bulletin/Repair Instructions
Lack of power, MIL on.
SFCC_JUL2023_31
Service Bulletin/Repair Instructions
Battery low warning displayed on instrument cluster and/or no-start.
SSM75725
Service Bulletin/Repair Instructions
MISFIRE OR ROUGH RUNNING
SSM75725ATT
Service Bulletin/Repair Instructions
MISFIRE OR ROUGH RUNNING
SFCC_JUN2023_47
Service Bulletin/Repair Instructions
A customer may report that the front or rear door latch does not operate as expected.
SSM76023
Service Bulletin/Repair Instructions
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated.
SSM76010
Service Bulletin/Repair Instructions
A customer may report that the front or rear door latch does not operate as expected.
SFCC_APR2023_32
Service Bulletin/Repair Instructions
Customer reports of 12V battery issues. These range from battery low warning displayed to no-start.
SFCC_APR2023_34
Service Bulletin/Repair Instructions
MISFIRE ON NEW REPLACEMENT OR REMAN UNITS â AJ126
SSM75964
Service Bulletin/Repair Instructions
Amber Malfunction Indicator Lamp (MIL) Displayed â Engine May Not Start With Multiple DTCs Present
SSM75952
Service Bulletin/Repair Instructions
Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App & Parking app are inoperative.
SSM75931
Service Bulletin/Repair Instructions
ENGINE MISFIRE
SSM75909
Service Bulletin/Repair Instructions
Malfunction Indicator Lamp
SSM75826
Service Bulletin/Repair Instructions
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
SSM75826ATT
Service Bulletin/Repair Instructions
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
SFCC_OCT2022_35
Service Bulletin/Repair Instructions
Engine âknockingâ noise on start up after a new AJ20-D4 service engine has been fitted.
SSM75823
Service Bulletin/Repair Instructions
Chassis Control Module (CHCM) Suspension Warning on Cluster
SSM75617
Service Bulletin/Repair Instructions
NEAR FIELD SENSING FEATURE DEGRADATION
SSM75804
Service Bulletin/Repair Instructions
NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
SSM75856
Service Bulletin/Repair Instructions
UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING
SSM75849
Service Bulletin/Repair Instructions
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
SSM75849ATT
Service Bulletin/Repair Instructions
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
SFCC_JUN2022_31
Service Bulletin/Repair Instructions
Vehicle smoking from tailpipe, lack of power and MIL on.
SFCC_JUN2022_32
Service Bulletin/Repair Instructions
Driveline Noise or Vibration
SFCC_MAY2022_18
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_MAY2022_30
Service Bulletin/Repair Instructions
MIL on, DEF light on, having to program PCM or update PCM as stated on TOPIx.
SSM75745
Service Bulletin/Repair Instructions
ENGINE MISFIRE OR ROUGH RUNNING
SFCC_APR2022_17
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_APR2022_18
Service Bulletin/Repair Instructions
Customer reports numerous concerns, such as low battery warning message on startup, or vehicle will not start after sitting.
SFCC_MAR2022_22
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SSM75709
Service Bulletin/Repair Instructions
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
SSM75700
Service Bulletin/Repair Instructions
8HP 8-Speed Automatic Transmission replacements due to Automatic Transmission Fluid (ATF) contamination with coolant.
SFCC_FEB2022_22
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SSM75682
Service Bulletin/Repair Instructions
Transfer Case Judder/Vibrations when a right or left steering input is applied at low speed.
SFCC_JAN2022_22
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_DEC2021_20
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_DEC2021_37
Service Bulletin/Repair Instructions
AJ20-P4 engine- Coolant leak from Thermostat
SFCC_DEC2021_38
Service Bulletin/Repair Instructions
Vehicle smoking from tailpipe, lack of power and MIL on.
BIG5DEC21_27A
Service Bulletin/Repair Instructions
Voice guidance concerns when using Apple CarPlay.
SSM75559
Service Bulletin/Repair Instructions
Coolant leak from Thermostat
SSM75619
Service Bulletin/Repair Instructions
Seat mounted seat switches â Seats not moving
IC TP 21B
Service Bulletin/Repair Instructions
4X4I SCREEN The screen will show the correct pitch and roll angle of the vehicle APPLE CARPLAY Turn by turn voice guidance will now work in Apple CarPlay Maps INSTRUMENT PANEL CLUSTER CONTROL MODULE B (IPCB) When playing FM radio source the IPCB will no longer show a Gray background COMPASS VIEW The north indicator "N" in compass view will be updated when there is a theme change HOTSPOT CONNECTIVITY Improved stability of Hotspot functionality DVD Improved stability of DVD functionality ELECTRIC VEHICLE (EV) CHARGING Charging port will flash green instead of blue when charging MEDIA PLAYER Album art is now available in media library STEERING WHEEL CONTROLS Improved stability of Steering wheel control functionality after using rear media feature REAR SEAT ENTERTAINMENT (RSE) Video can now be played on both rear screens at the same time In the rear right screen, the text for passenger and driver seats are no longer swapped in German SELF-LEARNING CAR Improved stability of self learning car mode SETTINGS In the Chattanooga region in USA near the Eastern/Central time zone border the infotainment time is now no longer 1 hour behind in Auto mode Telematic Control Unit Module (TCU) installation popup will no longer display message in English while the language is set to Chinese SYSTEM Improved stability on start up TIMED CLIMATE Timed climate icon will no longer appear on Interactive Display Module 'A' (IDMA) while vehicle is in motion
SFCC_NOV2021_25
Service Bulletin/Repair Instructions
Post 21A Update Apple CarPlay® Navigation Voice Guidance Not Heard
SFCC_NOV2021_47
Service Bulletin/Repair Instructions
Oil ingress in air intake system; Vehicle smoking from tailpipe, lack of power and MIL on
BIG5NOV21_41A
Service Bulletin/Repair Instructions
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as Waze.
SFCC_OCT2021_22
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_OCT2021_31
Service Bulletin/Repair Instructions
Timing chain replacement VVT Service Part Incorrectly Boxed
SFCC_OCT2021_42
Service Bulletin/Repair Instructions
Seat Recliner Motor Inoperative
SFCC_OCT2021_43
Service Bulletin/Repair Instructions
Seat Power Fore/Aft Motor Inoperative
SFCC_OCT2021_44
Service Bulletin/Repair Instructions
Seat Power Height Adjustment Motor Inoperative
SSM75557
Service Bulletin/Repair Instructions
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
SFCC_SEP2021_24
Service Bulletin/Repair Instructions
WIFI NETWORKS NOT FOUND
SFCC_SEP2021_25
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_AUG2021_32
Service Bulletin/Repair Instructions
Key remote functions and/or passive entry stopped working.
SFCC_AUG2021_33
Service Bulletin/Repair Instructions
Connectivity functions are no longer working.
SFCC_AUG2021_34
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_AUG2021_37
Service Bulletin/Repair Instructions
Customer States engine runs rough with MIL illuminated.
SFCC_AUG2021_38
Service Bulletin/Repair Instructions
Customer states harsh shift, transmission warning lamp.
SFCC_AUG2021_39
Service Bulletin/Repair Instructions
â Customer states check engine light is illuminated.
SFCC_JUL2021_40
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SSM75471
Service Bulletin/Repair Instructions
Alternator Belt - Damaged
SFCC_JUN2021_23
Service Bulletin/Repair Instructions
Infotainment Updates
SFCC_JUN2021_24
Service Bulletin/Repair Instructions
Navigation voice guidance is not working with Apple CarPlay
SSM75443
Service Bulletin/Repair Instructions
Washer Fluid Low Message Displayed When Washer Bottle Full
SFCC_MAY2021_44
Service Bulletin/Repair Instructions
A customer may report a rattle noise coming from the front seat area.
SFCC_MAY2021_46
Service Bulletin/Repair Instructions
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
SSM75405
Service Bulletin/Repair Instructions
Malfunction Indicator Lamp
SFCC_APR2021_18
Service Bulletin/Repair Instructions
Infotainment Updates
SFCC_APR2021_20
Service Bulletin/Repair Instructions
IMC Update 21A will not install
SSM59597Attachme
Service Bulletin/Repair Instructions
Attachment.
SFCC_MAR2021_21A
Service Bulletin/Repair Instructions
IMC 20C1 Software Release
SFCC_MAR2021_21B
Service Bulletin/Repair Instructions
TCU v19.2
SFCC_MAR2021_21C
Service Bulletin/Repair Instructions
Pivi IP27.2 (OS 2.0.6)
SFCC_MAR2021_40
Service Bulletin/Repair Instructions
Floor Ground Stud Corrosion
SFCC_FEB2021_24A
Service Bulletin/Repair Instructions
IMC 20C1 Software Release
SFCC_FEB2021_24B
Service Bulletin/Repair Instructions
TCU v19.2
SFCC_FEB2021_24C
Service Bulletin/Repair Instructions
Pivi IP27.1 (OS 2.0.6)
SFCC_FEB2021_30
Service Bulletin/Repair Instructions
Rattle From Engine Bay
SFCC_JAN2021_30
Service Bulletin/Repair Instructions
There is a noise coming from the engine bay.
JTB00480NAS3
Service Bulletin/Repair Instructions
Intake Camshaft Variable Cam Timing Actuator - Component Failure
JTB00557NAS2
Service Bulletin/Repair Instructions
'Adaptive Dynamics Fault' Message Displayed in Instrument Panel Cluster (IPC)
JTB00567NAS4
Service Bulletin/Repair Instructions
Creak Noise From Front Bulkhead
JTB00579NAS2
Service Bulletin/Repair Instructions
'2 Wheel Drive Only Traction Reduced' message is displayed on the Instrument Panel Cluster (IPC). The Malfunction Indicator Lamp (MIL) is illuminated on the IPC.
JTB00595NAS2
Service Bulletin/Repair Instructions
There is a wind noise from the A-pillar area or that the windshield finisher is loose.
JTB00635NAS2
Service Bulletin/Repair Instructions
There appears to be a piece of trim missing from the luggage compartment or that the luggage compartment appears unfinished.
SFCC_DEC2020_25
Service Bulletin/Repair Instructions
Check Engine Light is illuminated on the instrument cluster
SFCC_DEC2020_26
Service Bulletin/Repair Instructions
There is a rattle noise coming from the engine bay.
SFCC_DEC2020_29
Service Bulletin/Repair Instructions
The engine is running rough. There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
SFCC_NOV2020_31
Service Bulletin/Repair Instructions
Check Engine Light is illuminated on the instrument cluster.
SFCC_NOV2020_44
Service Bulletin/Repair Instructions
Roof Opening Panel Does Not Open Fully
SSM75133
Service Bulletin/Repair Instructions
MIL on the Instrument Cluster
SSM75036
Service Bulletin/Repair Instructions
Front and Rear Park aid & Park assist unavailable.
SSM75082
Service Bulletin/Repair Instructions
Service replacement engines may require a balance shaft update prior to fitment.
SFCC Jul20_16
Service Bulletin/Repair Instructions
Vehicle returns after turbo replacement requiring either another turbo replacement or seemingly an engine replacement
SFCC Jul20_20
Service Bulletin/Repair Instructions
There is a noise from the engine.
SFCC Jul20_26
Service Bulletin/Repair Instructions
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio popping noise iOS13 Bluetooth improvements Additional improvements
JLRTB02044NAS1
Service Bulletin/Repair Instructions
Oil residue can be found leaking from the charge air cooler intake pipe/turbocharger connection.
SFCC_JUN2020_19
Service Bulletin/Repair Instructions
The engine idle is surging following a previous repair. The engine will shut off intermittently and restart immediately with a key cycle.
SFCC_JUN2020_23
Service Bulletin/Repair Instructions
There is a noise from the engine.
SFCC_MAY2020_27
Service Bulletin/Repair Instructions
The engine idle is surging following a previous repair.
SFCC_MAY2020_30
Service Bulletin/Repair Instructions
There is a noise from the engine which can vary from a squealing to rattling/bearing noise.
SSM74814
Service Bulletin/Repair Instructions
JLR is investigating an issue on Incontrol Touch (NLI) infotainment systems, where the âBrowseâ and Track listâ tiles are greyed out (see attachment) when streaming music on Bluetooth with Apple handsets using iOS 13.0 and above.
SSM74814_Attach
Service Bulletin/Repair Instructions
JLR is investigating an issue on Incontrol Touch (NLI) infotainment systems, where the âBrowseâ and Track listâ tiles are greyed out (see attachment) when streaming music on Bluetooth with Apple handsets using iOS 13.0 and above
SSM74810
Service Bulletin/Repair Instructions
JLR is investigating 3.0P S/C FEAD idler pulley and S/C tensioner emitting excess noise (NVH)
SSM74780
Service Bulletin/Repair Instructions
JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM & DAB), specifically relating to reports of the touchscreen displaying âRadio not availableâ from vehicle start-up and continues for the entire drive.
SFCC_APR20_PG21
Service Bulletin/Repair Instructions
The engine idle is surging following a previous repair.
SFCC_APR20_PG28
Service Bulletin/Repair Instructions
To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward. SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software.
SFCC_APR20_PG31
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
SSM74787
Service Bulletin/Repair Instructions
When attempting to complete the âReplace ECUâ application for the Occupant Classification System Module (OCS) the application fails. The error message âThe following error was encountered: â is displayed to the user.
SFCC_MAR12_20
Service Bulletin/Repair Instructions
There is a noise from the engine. The charge warning lamp is on.
SFCC_MAR12_29
Service Bulletin/Repair Instructions
XM radio is inop.
SFCC_MAR12_30
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
SFCC_FEB20_34
Service Bulletin/Repair Instructions
XM radio is inop.
SSM74385
Service Bulletin/Repair Instructions
Customer may report lack of power/reduced performance and induction noise under certain driving conditions. Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.Customer may report lack of power/reduced performance and induction noise under certain driving conditions. Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.
SSM74385Att1
Service Bulletin/Repair Instructions
Customer may report lack of power/reduced performance and induction noise under certain driving conditions. Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.Customer may report lack of power/reduced performance and induction noise under certain driving conditions. Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.
SSM74385Att2
Service Bulletin/Repair Instructions
Customer may report lack of power/reduced performance and induction noise under certain driving conditions. Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.Customer may report lack of power/reduced performance and induction noise under certain driving conditions. Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.
RCTR_29JAN20_14
Service Bulletin/Repair Instructions
Pop Noise From Audio Output
TechRS_NOV19_104
Service Bulletin/Repair Instructions
SOTA download does not complete first time through
TechRS_NOV19_106
Service Bulletin/Repair Instructions
Quiescent battery drain due to TCU module.
TechRS_NOV19_108
Service Bulletin/Repair Instructions
Voice control is not able to locate destination entry.
TechRS_NOV19_109
Service Bulletin/Repair Instructions
Web Browser functionality is not available.
Tech_RS_NOV19_95
Service Bulletin/Repair Instructions
Customer may state there is a pop noise or crackle when playing the audio.
Tech_RS_NOV19_96
Service Bulletin/Repair Instructions
Customer may state there is no audio present or volume control.
Tech_RS_NOV19_97
Service Bulletin/Repair Instructions
Customer may state there is no audio present or volume control.
SFCC_NOV19_21
Service Bulletin/Repair Instructions
The Check Engine MIL is on.
SFCC_NOV19_30
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
SSM74590
Service Bulletin/Repair Instructions
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later versions.
SFCC_OCT19_25
Service Bulletin/Repair Instructions
The Check Engine MIL is on There is a noise from the engine
SFCC_OCT19_27
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
SFCC_OCT19_28
Service Bulletin/Repair Instructions
Intermittent Bluetooth connection on Android equipped device with software 9.0
SSM74589
Service Bulletin/Repair Instructions
Vehicles equipped with an AJ126 supercharged V6 engine are experiencing noise from the HP fuel pumps and/or a Check Engine MIL illuminated with one of the following DTCs stored in the PCM. P228F-85 P025C-11 P0251-13 P064A-38 P0256-13
JLRTB02006NAS1
Service Bulletin/Repair Instructions
The air flow from the front air vents has become reduced.
JTB00677NAS2
Service Bulletin/Repair Instructions
An oil leak from underneath the vehicle may be evident. Upon further inspection, the leak may be found to be from the transmission.
SSM74567
Service Bulletin/Repair Instructions
EPB (Emergency Park Brake) is applied and will not release. The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
SSM74567Att
Service Bulletin/Repair Instructions
EPB (Emergency Park Brake) is applied and will not release. The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
SSM74570
Service Bulletin/Repair Instructions
Customer experiences, âLow battery messageâ on the instrument panel, and is unable to start the vehicle.
SSM74447
Service Bulletin/Repair Instructions
Issue: Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9. The concern will only affect New Low line Infotainment (NLI) systems.
NAS1909013
Service Bulletin/Repair Instructions
Service Actions H251 and N377 are Owner Notified Programs (ONP) to update InControl® Touch Pro? software in 2016-18MY vehicles to version 19B from earlier levels. This upgrade will be free of charge and delivered via the standard campaign process. Included in this software update is the Smartphone Pack, comprising of Apple CarPlay® and Android Auto? (subject to minimum vehicle specifications). Vehicles will also receive Software-Over-The-Air (SOTA) functionality.
SSM74557
Service Bulletin/Repair Instructions
Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to the infotainment system using the USB cable and CarPlay mode active.
SFCC SEP19 Slide
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
JTB00514NAS5
Service Bulletin/Repair Instructions
The digital disc player will not eject, occasionally skips tracks, cycles quickly through tracks and 'locks up.' On-screen commands may also fail to operate, an ignition cycle usually temporarily resolves the problem.
JTB00697NAS1
Service Bulletin/Repair Instructions
The MIL is illuminated on the IC with no restricted performance or loss of power experienced. Further investigation has found that DTC P0496-00 is stored in the Powertrain Control Module (PCM).
JTB00591NAS3
Service Bulletin/Repair Instructions
The front row seat backrest cover(s) and/or cushion cover(s) may exhibit premature cosmetic wear. This affects only vehicles with Oyster color seat trim.
SFCC_AUG19_Slide
Service Bulletin/Repair Instructions
Intermittent Bluetooth connection on Android equipped device with software 9.0
SSM74490
Service Bulletin/Repair Instructions
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
SSM74490Attachme
Service Bulletin/Repair Instructions
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
SFCC_JUL19_Slide
Service Bulletin/Repair Instructions
The tire valve stem is broken or cracked.
JTB00664NAS3
Service Bulletin/Repair Instructions
A customer may express a concern that the auto stop/start system does not function as expected.
SFCC-JUN19-Slide
Service Bulletin/Repair Instructions
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500? status.
SFCC_JUN19_Slide
Service Bulletin/Repair Instructions
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500? status.
JTB00619NAS3
Service Bulletin/Repair Instructions
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
SFCCMAY19Slide13
Service Bulletin/Repair Instructions
Incorrect DEF Quality & No Restarts in ?XXX? Miles is on the IPC
SFCCMAY19Slide25
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
SFCCMAY19Slide26
Service Bulletin/Repair Instructions
Intermittent Bluetooth connection on Android equipped device with software 9.0
SFCCMAY19Slide27
Service Bulletin/Repair Instructions
Not able to hear incoming calls with iPhone at 12.2 software.
JTB00672NAS1
Service Bulletin/Repair Instructions
A fluid leak may be visible under the vehicle and/or a 'Coolant Level Low' message may be displayed on the Instrument Cluster (IC).
SFCC_APRIL19_Sli
Service Bulletin/Repair Instructions
PCV DiaphramTorn. The Check Engine Lamp is illuminated.
SSM74304
Service Bulletin/Repair Instructions
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth®, Voice commands no longer work
SFCC_14MAR19_Sli
Service Bulletin/Repair Instructions
The Check Engine Lamp is on and the vehicle is running rough.
SSM74337
Service Bulletin/Repair Instructions
Variations of P0087 for the fuel rail pressure sensor are stored in the PCM
SSM74179
Service Bulletin/Repair Instructions
Customer reports "Traction Reduced - 2 Wheel Drive Only? warning message displayed on the Instrument Cluster (IC). One or more of the DTC?s P1889-18, P1889-19, P1889-1F, P188E-11, P188E-12 and P188E-13 will be stored in the TCCM (Transfer Case Control Module). Customer may also report symptoms of a 'juddering' type noise that can be heard when the steering is in the full lock position. The juddering noise may also be heard when completing manoeuvres such as parking or pulling away from a junction with steering applied.
SSM74179Attachme
Service Bulletin/Repair Instructions
Customer reports "Traction Reduced - 2 Wheel Drive Only? warning message displayed on the Instrument Cluster (IC). One or more of the DTC?s P1889-18, P1889-19, P1889-1F, P188E-11, P188E-12 and P188E-13 will be stored in the TCCM (Transfer Case Control Module). Customer may also report symptoms of a 'juddering' type noise that can be heard when the steering is in the full lock position. The juddering noise may also be heard when completing manoeuvres such as parking or pulling away from a junction with steering applied.
SSM73798
Service Bulletin/Repair Instructions
Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions listed below has been identified: InControl Touch Pro system constantly restarting Voice / Speech concern Navigation concern Live and Web Browser concern System Language concern
SSM74309
Service Bulletin/Repair Instructions
Malfunction Indicator Lamp (MIL) illuminated. DTC P242B-64 logged in Powertrain Control Module (PCM). Issue applies to AJ20-D4 engine only.
SSM74309Attachme
Service Bulletin/Repair Instructions
Malfunction Indicator Lamp (MIL) illuminated. DTC P242B-64 logged in Powertrain Control Module (PCM). Issue applies to AJ20-D4 engine only.
SSM74312
Service Bulletin/Repair Instructions
Traction Reduced - 2 Wheel Drive Only Warning message displayed on the instrument cluster (IC) - One or more of the following DTCs will be stored in the Transfer Case Control Module (TCCM) : P1889-18, P1889-19, P1889-1F, P188E-11, P188E-12 and P188E-13.
SSM74160
Service Bulletin/Repair Instructions
Customer may report an unusual engine noise/loss or performance and illumination of the MIL lamp on the instrument cluster.
JTB00578NAS3
Service Bulletin/Repair Instructions
The keyless entry system lock function may not operate or operates intermittently.
SFCC-Slide22
Service Bulletin/Repair Instructions
InControl Touch Pro Inoperative
SFCC-Slide39
Service Bulletin/Repair Instructions
Customers may report the removable recovery panel is loose incorrectly aligned.
SSM74285
Service Bulletin/Repair Instructions
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery. Initial diagnosis shows no fault found or no measurable quiescent drain.
SSM74289
Service Bulletin/Repair Instructions
Customer complains DPF warning light is on. Diagnostics tool flag DTC P242B-64: Exhaust Gas Temperature Sensor Circuit Range/Performance Bank 1 Sensor 3 - Signal plausibility failure.
SSM74278
Service Bulletin/Repair Instructions
Seat height operates in increments and seat memory function will not work after replacement of seat height motor. Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note: that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
JTB00567NAS3
Service Bulletin/Repair Instructions
A creak noise may be evident from the front bulkhead.
SSM73713
Service Bulletin/Repair Instructions
A customer may report a squeal noise coming from front brakes during brake application. This will usually occur whilst cold.
SSM74280
Service Bulletin/Repair Instructions
Check Engine Light is illuminated and the DTC P0496-00 is stored in the PCM.
SSM74171
Service Bulletin/Repair Instructions
U1000-00 present in BCM. One or more BCM outputs not functioning. Examples include: Exterior lighting; Interior lighting (especially interior lights on X260, X760 or X761); Sun roof blinds; Steering Wheel Adjust; eco stop start.
JTB00664NAS2
Service Bulletin/Repair Instructions
The Auto stop/start system may not function as expected.
JTB00667NAS3
Service Bulletin/Repair Instructions
A whine noise from the engine may be evident.
JTB00670NAS1
Service Bulletin/Repair Instructions
A water leak into the front left and/or right footwells may be evident.
SFCC_10JAN19_Sli
Service Bulletin/Repair Instructions
Customers may express a concern of water ingress into the front footwells.
JTB00552NAS7
Service Bulletin/Repair Instructions
In response to customer feedback on the performance of the InControl® Touch Pro? system, Jaguar Land Rover has developed a software upgrade designed to enhance the robustness of a range of system features and functions.
SSM74139
Service Bulletin/Repair Instructions
Excessive vibration of vehicle when stationary at idle.
JTB00667NAS1
Service Bulletin/Repair Instructions
A whine noise from the engine may be evident.
SSM74188
Service Bulletin/Repair Instructions
Customers may complain of engine oil leaks as the timing chain cover plug has become loose or come adrift over time. JLR has seen a recent increase in complaints about this issue.
SSM73874
Service Bulletin/Repair Instructions
When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not illuminate and/ or ?SOS is not available? displayed on the instrument Cluster? due to activation failure.
SSM74160Attachme
Service Bulletin/Repair Instructions
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern. During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
SSM74132
Service Bulletin/Repair Instructions
X260 / X760 left hand side of full TFT Instrument pack (IPC) goes blank when selecting "Polish" language from main menu.
SSM74008
Service Bulletin/Repair Instructions
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
SSM74008Attachme
Service Bulletin/Repair Instructions
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
SSM72307
Service Bulletin/Repair Instructions
The message "Radar Sensor Blocked" appears in instrument pack display. If blockage occurs while ACC is being used, ?Driver Intervene? and/or "Radar sensor blocked" message will appear on the cluster and DTC C1A67-97 is also set. Blockage can also occur when ACC is not being used.
SSM74131
Service Bulletin/Repair Instructions
Jaguar Land Rover released Pathfinder 195 on 11th October and Symptom Driven Diagnostics (SDD) 154.05 on 8th October. As part of our continued efforts in increasing our customer experience, the release contains the latest InControl software containing significant improvements and enhancements to the system and its stability. Please refer to the latest release notes on TOPIx to understand the fixes that are included within this release. You are reminded that the InControl Touch Pro/ Duo Infotainment Master Controller (IMC) and ISC software should not be updated unless related to a reported customer concern.
SSM74092
Service Bulletin/Repair Instructions
The customer reports reduced performance with P0191-85 observed in the PCM. This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
JTB00458NAS4
Service Bulletin/Repair Instructions
A 'rattle' noise may be evident from the front of the vehicle when driving between 10-25mph (16-40km/h) over cobblestones, damaged roads, and/or other similar surfaces.
SSM74096
Service Bulletin/Repair Instructions
The retailer may notice that the passive start function does not work after the Pre Delivery Inspection (PDI) has been completed using Pathfinder.
SSM72254
Service Bulletin/Repair Instructions
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
SSM74048
Service Bulletin/Repair Instructions
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
SSM74075
Service Bulletin/Repair Instructions
After successfully updating the Gateway Control Module (GWM), the vehicle is left with no ignition and PATHFINDER will not be able to communicate with any module but the GWM.
JTB00458NAS3
Service Bulletin/Repair Instructions
A 'rattle' noise may be evident from the front of the vehicle when driving between 10-25mph (16-40km/h) over cobblestones, damaged roads, and or other similar surfaces.
JTB00458NAS3.1
Service Bulletin/Repair Instructions
A 'rattle' noise may be evident from the front of the vehicle when driving between 10-25mph (16-40km/h) over cobblestones, damaged roads, and or other similar surfaces.
JTB00458NAS3.2
Service Bulletin/Repair Instructions
A 'rattle' noise may be evident from the front of the vehicle when driving between 10-25mph (16-40km/h) over cobblestones, damaged roads, and or other similar surfaces.
JTB00458NAS3.3
Service Bulletin/Repair Instructions
A 'rattle' noise may be evident from the front of the vehicle when driving between 10-25mph (16-40km/h) over cobblestones, damaged roads, and or other similar surfaces.
JTB00619NAS2
Service Bulletin/Repair Instructions
The reissue replaces all previous version. Please destroy all previous versions.
JTB00619NAS2.1
Service Bulletin/Repair Instructions
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
JTB00619NAS2.2
Service Bulletin/Repair Instructions
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
JTB00619NAS2.3
Service Bulletin/Repair Instructions
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
SSM72498
Service Bulletin/Repair Instructions
Issue: Wheel stud failures (fractures).
SSM73690
Service Bulletin/Repair Instructions
Issue: Customer experiences park brake and/or ABS warning message on instrument cluster. Park Brake may not release. One or more of the following DTC's may be stored in the Anti-lock Brake System Control Module: C2007-13 - Right Motor - Circuit Open, C2008-13 - Left Motor - Circuit Open, C0037 - 14 - Left rear wheel speed sensor - Circuit short to ground or open, C0037 - 29 - Left rear wheel speed sensor - signal invalid, C0037 - 2F - Left rear wheel speed sensor - signal erratic, C003A - 14 - Right rear wheel speed sensor - Circuit short to ground or open, C003A - 29 - Right rear wheel speed sensor - signal invalid, C003A - 2F - Right rear wheel speed sensor - signal erratic
SSM74038
Service Bulletin/Repair Instructions
Issue: A customer may report an oil leak under the vehicle from the transmission suspected to be the sump pan. Engineering would like to investigate the root cause as to these concerns
SSM74060
Service Bulletin/Repair Instructions
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
SSM74063
Service Bulletin/Repair Instructions
Issue: A customer may report any of the following concerns when selecting functions on the Touch Screen for 16MY onwards: Video playback not possible although sound is functioning correctly. 17C4 live apps and web browser inoperative. 18MY ?Satellite radio false subscription message displayed on lower screen?. French/ English language mix on touch screen of NGI system in French language setting.
SSM73960.2
Service Bulletin/Repair Instructions
Issue: The customer reports reduced performance with P0191-85 observed in the PCM. This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
SSM74054
Service Bulletin/Repair Instructions
Issue: ?SOS Limited Availability? warning is displayed on the IC (Instrument Cluster along with Diagnostic Trouble Code (DTC) U3000-49 logged in the TCU (Telematics Control Unit).
SSM74034
Service Bulletin/Repair Instructions
Issue: While carrying out the Pre Delivery Inspection (PDI) using Pathfinder it may be found that the passive start and lock/ unlock functionality using the key remote is not operating. The message ?Smart key not found? may also appear on the Instrument Cluster. In addition the Diagnostic Trouble Codes DTCs B1DDB-55 and B1DE4-55 are stored in the Body Control Module (BCM).
JTB00591NAS2
Service Bulletin/Repair Instructions
The front row seat backrest cover(s) and/or cushion cover(s) may exhibit premature cosmetic wear. This affects only vehicles with Light Oyster color seat trim.
SFCC_09AUG18_REV
Service Bulletin/Repair Instructions
A customer may report "Hood Open" message displays on IP with hood closed.
SSM73690 Attachm
Service Bulletin/Repair Instructions
Issue: Customer experiences park brake warning message on instrument cluster. Park Brake may not release. One or more of the following DTC's may be stored in the Anti lock Brake System Control Module: C2007-13 - Right Motor - Circuit Open, C2008-13 - Left Motor - Circuit Open, C0037 - 14 - Left rear wheel speed sensor - Circuit short to ground or open, C0037 - 29 - Left rear wheel speed sensor - signal invalid, C0037 - 2F - Left rear wheel speed sensor - signal erratic, C003A - 14 - Right rear wheel speed sensor - Circuit short to ground or open, C003A - 29 - Right rear wheel speed sensor - signal invalid, C003A - 2F - Right rear wheel speed sensor - signal erratic
JTB00634NAS2
Service Bulletin/Repair Instructions
On vehicles with body color emergency key barrel covers, the cover in the driver's door exterior handle may become adrift.
SSM73960
Service Bulletin/Repair Instructions
Issue: The customer reports reduced performance with P0191-85 observed in the PCM. This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
SSM73975
Service Bulletin/Repair Instructions
Issue: JLR have received a number of reports reference timing chain cover plugs. Customers may complain of engine oil leaks as these plugs have become loose or come adrift over time.
6-379NAS2
Service Bulletin/Repair Instructions
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range which may exhibit an audible engine whine noise within the cabin. Investigations have highlighted that the noise is related to the engine balance shaft which requires remedial action with the least amount of delay.
H059NAS2
Service Bulletin/Repair Instructions
An issue has been identified on certain vehicles within the listed Affected Vehicle Range which may exhibit an audible engine whine noise within the cabin. Investigations have highlighted that the noise is related to the engine balance shaft which requires remedial action with the least amount of delay.
SSM74000
Service Bulletin/Repair Instructions
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC) .The concern occurs when updating to phase 4.0 using PATHFINDER 180
SSM73993
Service Bulletin/Repair Instructions
Issue: Reports have been received that when attempting to update control modules that are on the High Speed CAN network, SDD can fail to complete the software download and displays a on screen message 'A failure occurred - Error Code A02 = TX Timeout?.
JTB00646NAS1
Service Bulletin/Repair Instructions
Water ingress into the passenger and/or luggage compartment may be evident.
SSM73822
Service Bulletin/Repair Instructions
Issue: At PDI there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground). Noise is audible outside and inside the vehicle.
SSM73966
Service Bulletin/Repair Instructions
Issue: The customer reports a MIL and P144C-00 is observed in the PCM.
SSM73948
Service Bulletin/Repair Instructions
Issue: Customers may report that the Stop Start function is intermittently not working for long periods of time during a drive cycle.
SSM73929
Service Bulletin/Repair Instructions
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
SSM73929 Attachm
Service Bulletin/Repair Instructions
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
JTB00552NAS6
Service Bulletin/Repair Instructions
In response to customer feedback on the performance of the InControl® Touch Pro? system, Jaguar Land Rover has developed a software upgrade designed to enhance the robustness of a range of system features and functions.
SSM73930
Service Bulletin/Repair Instructions
Issue: In some cases, vehicles that have been updated to InControl Touch Pro with version 18b, the infotainment system can no longer provide Navigation destination entry via voice control.
SSM73888
Service Bulletin/Repair Instructions
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
SSM73888 Attachm
Service Bulletin/Repair Instructions
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
H017NAS3
Service Bulletin/Repair Instructions
An issue has been identified on certain vehicles within the listed Affected Vehicle Range which may experience the Satellite Digital Audio Radio Service (SDARS) system 'freeze' on the current channel, not allowing users to select another channel. This issue is a result of having InControl® Touch? Phase 3.0 software previously installed on the vehicle.
JTB00514NAS4
Service Bulletin/Repair Instructions
The digital disc may not eject from the digital disc player or intermittently skips tracks, cycles quickly through tracks, and/or 'locks up.' On-screen commands and eject CD may also fail to operate. An ignition cycle usually temporarily resolves the problem.
SSM73798.1
Service Bulletin/Repair Instructions
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
6-384NAS3
Service Bulletin/Repair Instructions
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where due to a change to the robotic sealing process, a small area of sealant at the left and right A-pillar has been omitted. As a result, water can run through this area into the passenger compartment of the vehicle.
SSM72302
Service Bulletin/Repair Instructions
Issue: B1412-96 being flagged in the Gateway Module
SSM73462
Service Bulletin/Repair Instructions
Issue: 1/ When the iPhone is connected to Bluetooth, the user gets an incoming call. The user will not be able to hear the callers voice. In order to hear the voice the user has to go to the phone screen options and select the vehicle phone tab and ensure it is checked. 2/The iPhone disconnects during or after phone calls.
SSM73728
Service Bulletin/Repair Instructions
Issue: The customer is unable to start their vehicle or a warning message displayed on the Instrument Cluster "Re-start will not be possible in xxxx miles". Any of the following DTC's may have been triggered: P203B, P203C, P203D, P215C. Although these DTC's can indicate an issue with the Urea system, multiple components have been returned to the supplier with no fault found following repairs on customer vehicles.
6-384NAS2
Service Bulletin/Repair Instructions
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where due to a change to the robotic sealing process, a small area of sealant at the left and right A-pillar has been omitted. As a result, water can run through this area into the passenger compartment of the vehicle.
H110NAS2
Service Bulletin/Repair Instructions
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where due to a change to the robotic sealing process, a small area of sealant at the left and right A-pillar was omitted. As a result of this, water can run through this area into the passenger compartment of the vehicle.
JTB00635NAS1
Service Bulletin/Repair Instructions
A piece of trim may appear to be missing from the luggage compartment or the luggage compartment appears unfinished.
SFCC_10MAY18_01
Service Bulletin/Repair Instructions
Upon investigation a technician may find that the Telematics Control Module (TCU) is not reporting on the network.
JTB00567NAS2
Service Bulletin/Repair Instructions
A creak noise may be evident from the front bulkhead.
JTB00633NAS1
Service Bulletin/Repair Instructions
The Electric Park Brake (EPB) may not release fully and the brake warning lamp will illuminate on the Instrument Cluster with the warning message 'Recalibrate EPB' displayed in the message center.
JTB00640NAS1
Service Bulletin/Repair Instructions
A slosh/slap noise from the front and/or rear door(s) may be evident. Upon further inspection, water may be found to be trapped in the door(s).
6-384NAS
Service Bulletin/Repair Instructions
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where due to a change to the robotic sealing process, a small area of sealant at the left and right A-pillar has been omitted. As a result, water can run through this area into the passenger compartment of the vehicle.
H110NAS1
Service Bulletin/Repair Instructions
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where due to a change to the robotic sealing process, a small area of sealant at the left and right A-pillar was omitted. As a result of this, water can run through this area into the passenger compartment of the vehicle.
JTB00634NAS1
Service Bulletin/Repair Instructions
On vehicles with body color emergency key barrel covers, the cover in the driver's door exterior handle may become adrift.
SSM72960
Service Bulletin/Repair Instructions
Issue: Tunescan does not operate, scrolling window animation is constantly running.
SSM73671
Service Bulletin/Repair Instructions
A Customer may report one or more of: Lack of power, Restricted performance displayed on Instrument Cluster (IC), Malfunction Indicator Light (MIL) appears on Instrument Cluster (IC).
SSM73814
Service Bulletin/Repair Instructions
Issue: Customer reports that, intermittently, the vehicle will not crank.
SSM73824
Service Bulletin/Repair Instructions
Customers report the ECO Stop/Start is not working. Retailers are testing the primary battery using the Midtronics EXP-1080 tester which is reporting the battery is serviceable. The vehicle then returns with the same Customer concern of ECO Stop/Start inoperative. If a Midtronics GRX-3080 is used, the primary battery fails the test. Replacement of the primary battery resolves the concern.
SSM73854
Service Bulletin/Repair Instructions
Issue: Customer may report water ingress into the vehicle via the rear High Mounted Stop Lamp up to vin ranges, XF - Y00001 - 59625 2016 MY - 2017MY, XE - 900001 -995971 2016 - 2017 Solihull, XE - P00126- P28201 2017 - 2017
SSM73852
Service Bulletin/Repair Instructions
Issue: Customer may complain that ? Gearbox fault is displayed on the Instrument Cluster (IC) Flashing ?D? on the Transmission Control Switch and/or Instrument Cluster (IC) following an ECO Stop/Start event.
SSM73850
Service Bulletin/Repair Instructions
Issue: The technician may notice that the All Terrain Control Module (ATCM) shows offline within the ECU diagnostics menu, of Pathfinder. The concern prevents the technician from using Pathfinder to diagnose or rectify concerns with ATCM.
SSM73844
Service Bulletin/Repair Instructions
In the event that an SRS firing circuit is found to be damaged, please refer to SCN JLRP00128 and TOPIx (workshop manual section 418-02 - Description and Operation ? Diagnosis and Testing) for the updated wiring repair standard and guidelines.
SSM73839
Service Bulletin/Repair Instructions
Issue: A concern has been identified on certain XF, XE and F-Pace vehicles equipped with the Ingenium 2.0L Diesel Engine which may exhibit an audible engine whine detectable within the cabin
6-379NAS
Service Bulletin/Repair Instructions
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range which may exhibit an audible engine whine noise within the cabin. Investigations have highlighted that the noise is related to the engine balance shaft which requires remedial action with the least amount of delay.
H059NAS1
Service Bulletin/Repair Instructions
An issue has been identified on certain vehicles within the listed Affected Vehicle Range which may exhibit an audible engine whine noise within the cabin. Investigations have highlighted that the noise is related to the engine balance shaft which requires remedial action with the least amount of delay.
SSM73813
Service Bulletin/Repair Instructions
Issue: JLR Quality are investigating issues with cracks in front windscreens on F-Pace X761 XJ X351 XF X260 XE X760 F-TYPE X152
SSM73813 Attachm
Service Bulletin/Repair Instructions
Issue: JLR Quality are investigating issues with cracks in front windscreens on F-Pace X761 XJ X351 XF X260 XE X760 F-TYPE X152
SSM73793
Service Bulletin/Repair Instructions
Issue: In some cases vehicles that have been updated to InControl Touch Pro version 17C4, the infotainment system can no longer process voice inputs or outputs. Common symptoms are reported as: Voice commands are not recognized. Voice output such as spoken navigation guidance is inoperative.
SSM73822 Attachm
Service Bulletin/Repair Instructions
Issue: At PDI there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground). Noise is audible outside and inside the vehicle.
JTB00619NAS1
Service Bulletin/Repair Instructions
The 'Hood open' warning message may be displayed on the Instrument Cluster (IC) and/or the security system status indicator gives an audible warning to indicate that the hood is not latched correctly when the hood has been correctly latched.
SSM73156
Service Bulletin/Repair Instructions
Issue: A customer may present a vehicle exhibiting judder and / or noise from the front wiper blade during normal operation.
SSM73809
Service Bulletin/Repair Instructions
Issue: Powertrain Transmission Module Learn Adaption routine has been instated on SDD/Pathfinder.
JTB00578NAS2
Service Bulletin/Repair Instructions
The keyless entry system lock function may not operate or operates intermittently.
SSM73588
Service Bulletin/Repair Instructions
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been standing for 24 to 60 hours.
SSM73588 Attachm
Service Bulletin/Repair Instructions
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been standing for 24 to 60 hours.
JTB00575NAS2
Service Bulletin/Repair Instructions
On vehicles fitted with the InControl® Touch? Information and Entertainment System, the system may intermittently, and without user input, 'reset' -- the touchsceen will become blank and then display the Jaguar logo.
JTB00606NAS1
Service Bulletin/Repair Instructions
The InControl® secure system may incorrectly identify the vehicle as stolen after crossing an international border. This will result in the Telematics Service Provider contacting the customer to confirm if theft has occurred. Until the customer confirms that no theft has occurred, they will be blocked from using various InControl features.
JTB00458NAS2
Service Bulletin/Repair Instructions
A 'rattle' noise may be evident from the front of the vehicle when driving between 10-25mph (16-40km/h) over cobblestones, damaged roads, and or other similar surfaces.
SSM73789
Service Bulletin/Repair Instructions
Issue: The customer may experience a whirring/grinding noise while cranking the engine. In some cases the vehicle will not crank In addition, both the starter motor and the flywheel gear may be worn/damaged ? see attached photos
SSM73789 Attachm
Service Bulletin/Repair Instructions
Issue: The customer may experience a whirring/grinding noise while cranking the engine. In some cases the vehicle will not crank In addition, both the starter motor and the flywheel gear may be worn/damaged ? see attached photos
SFCC_08MAR18
Service Bulletin/Repair Instructions
Jaguar Land Rover Shop Foreman Conference Call
SFCC_08MAR18_05
Service Bulletin/Repair Instructions
TCU Water Ingress
JTB00515NAS2
Service Bulletin/Repair Instructions
The engine Malfunction Indicator Lamp (MIL) may be illuminated with Diagnostic Trouble Code (DTC) P025C-11 stored in the Powertrain Control Module (PCM).
SSM73781
Service Bulletin/Repair Instructions
The Image Processing Module A (IPMA)has not been updated to latest level software.
SSM73201
Service Bulletin/Repair Instructions
Issue: Customer may report MIL (malfunction indicator light) and / or a restricted performance warning on their Instrument display. DTC's may be flagged P0404-77/84, P042E-72 or P042F-73 applicable to 16MY onwards for Ingenium 2.0D & 3.0 TDV6.
SSM73473
Service Bulletin/Repair Instructions
Issue: At PDI there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground). Noise is audible outside and inside the vehicle
SSM73473 Attachm
Service Bulletin/Repair Instructions
Issue: At PDI there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground). Noise is audible outside and inside the vehicle
SSM73542
Service Bulletin/Repair Instructions
Issue: Rattle noise from turbo waste gate actuator which is more evident from engine cold start but also when engine is under slight load and on overrun.
SSM73511
Service Bulletin/Repair Instructions
Issue: Jaguar headlining cleaning products
SSM73700
Service Bulletin/Repair Instructions
ISSUE: Jaguar Land Rover (JLR) have received multiple reports of concerns experienced when updating vehicles equipped with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics (SDD) and PATHFINDER. Additional vehicle feedback data shows that the failure rate is increasing, despite the many improvements made in Pathfinder 123 and SDD 152.00. JLR recommend that no further vehicles are routinely updated to NGI 17C. (Note below reference urgent vehicles only.)
JA17TE-09
Service Bulletin/Repair Instructions
Temporary Suspension of 17C Next Generation Infotainment (NGI) Download
JTB00556NAS1
Service Bulletin/Repair Instructions
The electric cooling fans may continue to operate, causing a noise from the engine compartment. The engine Malfunction Indicator Lamp (MIL) may also be illuminated with Diagnostic Trouble Code (DTC) P0116-24 stored.
SFCC_14DEC17
Service Bulletin/Repair Instructions
Presentation from Dealer Shop Foreman Conference Call
SSM73599
Service Bulletin/Repair Instructions
Issue: In cold weather (below -15 degrees Celsius / 5 degrees Fahrenheit) Diesel engines can experience difficulties with starting or engine running. This can lead to Roadside Assistance being necessary.
SSM73603
Service Bulletin/Repair Instructions
Issue: Fuel misting may be seen from the fuel tank filler neck, with the fuel filler cap removed and when filling with Diesel fuel.
SSM73671 Attachm
Service Bulletin/Repair Instructions
A Customer may report one or more of: ?Lack of power ?Restricted performance displayed on Instrument Cluster (IC) ?Malfunction Indicator Light (MIL) appears on Instrument Cluster (IC). One or more of the following DTC?s may also be logged within the Powertrain Control Module (PCM) P0100-38 - Mass or Volume Air Flow Sensor "A" Circuit signal frequency incorrect P0111-84 - Intake Air Temperature Sensor 1 Circuit Range/Performance Bank 1 signal below allowable range P0113-00 - Intake Air Temperature Sensor 1 Circuit High Bank 1 no sub type information P2178-00 - System Too Rich Off Idle Bank 1 no sub type information P0299-00 - Turbocharger/Supercharger "A" Underboost Condition no sub type information
JTB00547NAS3
Service Bulletin/Repair Instructions
The Anti-lock Brake System (ABS) warning light may be illuminated in the Instrument Cluster. Upon further inspection, Diagnostic Trouble Code (DTC) C0031-2F, C0031-29, C0031-31, C0031-62, C0034-2F, C0034-29, C0034-41, and/or C0034-62 may be stored in the Anti-lock Brake System Control Module.
SSM72865
Service Bulletin/Repair Instructions
Issue: Diesel exhaust fluid (DEF) injector crystallization leading to incorrect and unnecessary replacement.
SSM72865 Attachm
Service Bulletin/Repair Instructions
Issue: Diesel exhaust fluid (DEF) injector crystallization leading to incorrect and unnecessary replacement.
JTB00547NAS2
Service Bulletin/Repair Instructions
The Anti-lock Brake System (ABS) warning light may be illuminated in the Instrument Cluster. Upon further inspection, Diagnostic Trouble Code (DTC) C0031-2F, C0031-29, C0031-31, C0031-62, C0034-2F, C0034-29, C0034-41, and/or C0034-62 may be stored in the Anti-lock Brake System Control Module
JTB00593NAS2
Service Bulletin/Repair Instructions
In response to customer feedback on the performance of the InControl® Touch Pro? system, Jaguar Land Rover has developed a software upgrade designed to enhance/introduce the following features and functions: ? Introduction of text message capability to the InControl® Touch Pro? system. ? Navigation screen supports switching between 'Night' and 'Day' mode. ? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system. ? Improved Bluetooth® connectivity. ? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R). ? Screen blank when restarting the vehicle after an immediate shut-down
JTB00492NAS3
Service Bulletin/Repair Instructions
The Auto Stop/Start system may be inoperative.
SSM73633
Service Bulletin/Repair Instructions
Issue: When crossing into a different country In Control Secure may incorrectly determine that the vehicle has been stolen. This will result in the Telematics Service Provider (TSP) contacting the customer to confirm if theft has occurred. Until the customer confirms that no theft has occurred they will be blocked from using In Control Remote features
JTB00590NAS1
Service Bulletin/Repair Instructions
A rattle noise from underneath the vehicle may be evident.
SSM58558
Service Bulletin/Repair Instructions
Issue: Submitting a Brake Noise EPQR
JTB00592NAS1
Service Bulletin/Repair Instructions
Situation: The lighting control switch and/or the wiper control switch may not operate or operates intermittently.
JTB00593NAS1
Service Bulletin/Repair Instructions
Situation: In response to customer feedback on the performance of the InControl® Touch Pro? system, Jaguar Land Rover has developed a software upgrade designed to enhance/introduce the following features and functions:? Introduction of text message capability to the InControl® Touch Pro? system.? Navigation screen supports switching between 'Night' and 'Day' mode.? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system.? Improved Bluetooth® connectivity.? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R).? Screen blank when restarting the vehicle after an immediate shut-down.
6-341NAS2
Service Bulletin/Repair Instructions
DESCRIPTION OF ISSUE:An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range have been manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.
JTB00591NAS1
Service Bulletin/Repair Instructions
Situation: The front seat backrest cover and/or seat cushion cover may exhibit premature cosmetic wear. This affects only vehicles with Light Oyster color seat trim.
K444NAS3
Service Bulletin/Repair Instructions
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range have been manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.
JTB00595NAS1
Service Bulletin/Repair Instructions
Situation: The windshield finisher may be loose and/or wind noise may be evident from the A-pillar area.
JTB00552NAS4
Service Bulletin/Repair Instructions
Situation: In response to customer feedback on the performance of the InControl® Touch Pro? system, Jaguar Land Rover has developed a software upgrade. Customers may have experienced infotainment poor performance/reliability and this software upgrade is designed to enhance the robustness of the following features and functions:? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed? Infotainment Master Controller (IMC) resets, blank screens, and poor system performance? CD ripping/playback issues ? Media Player crash, library track select fails, USB Source reliability? Phone and Bluetooth? - connection and contacts download issues? Climate control fan symbol not visible when increasing/decreasing fan speed? The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen ? Unable to access the seat massage auto function on the Touchscreen? The activation of the massage seats is reversed (the left seat massage program icon operates the right seat and the right seat massage program icon operates the left seat)? 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster upon vehicle set up.
SSM73095
Service Bulletin/Repair Instructions
Issue: Ingenium I4 2.0L Diesel vehicles which are logging P026A-77 - Charge Air Cooler Efficiency Below Threshold and P023B-11 - Charge Air Cooler Coolant Pump Control Circuit Low - Circuit short to ground within the Powertrain Control Module (PCM). This diagnostic is directing retailers to replace the Charge Air Cooler Coolant Pump (T2H2556), however a number of these parts have been returned and no faults have been found.
SSM73554
Service Bulletin/Repair Instructions
Issue: Park distance control (PDC) audio tones inconsistent with visual display.
JTB00552NAS3
Service Bulletin/Repair Instructions
Situation: In response to customer feedback on the performance of the InControl® Touch Pro? system, Jaguar Land Rover has developed a software upgrade. Customers may have experienced infotainment poor performance/reliability and this software upgrade is designed to enhance the robustness of the following features and functions: ? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed ? Infotainment Master Controller (IMC) resets, blank screens, and poor system performance ? CD ripping/playback issues ? Media Player crash, library track select fails, USB Source reliability ? Phone and Bluetooth? - connection and contacts download issues ? Climate control fan symbol not visible when increasing/decreasing fan speed ? The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen ? Unable to access the seat massage auto function on the Touchscreen ? The activation of the massage seats is reversed (the left seat massage program icon operates the right seat and the right seat massage program icon operates the left seat) ? 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster upon vehicle set up.
JTB00578NAS1
Service Bulletin/Repair Instructions
Situation: The keyless entry system lock function may not operate or operates intermittently.
JTB00580NAS1
Service Bulletin/Repair Instructions
Situation: A water leak into the front left and/or right footwells may be evident.
JTB00572NAS1
Service Bulletin/Repair Instructions
Situation: The engine Malfunction Indicator Lamp (MIL) may be illuminated and the message 'restricted performance' may be displayed on the Instrument Cluster (IC). Upon further diagnosis, Diagnostic Trouble Code (DTC) P062F is stored in the Powertrain Control Module (PCM).
SSM73298
Service Bulletin/Repair Instructions
Issue: Technician may report one of the following conditions during or post PDI: DTC U2109-09 (Back up Battery Component Failures) During PDI it may not be possible to activate Telematics services Vehicle message centre may display "SOS Limited functionality", coupled with a DTC U2109-09
SSM73549
Service Bulletin/Repair Instructions
Issue: At PDI or at normal service, the dealer may find DTC - U3000 - 49 Control Module internal electronic failure ? recorded in the Side Object Detection Left (SODL) or Side Object Detection Right(SODR) without any customer impact on the Blind Spot Monitor features.
SSM72933
Service Bulletin/Repair Instructions
Issue: A customer may report a noise when turning the steering wheel, which is confirmed by the dealer as originating from the steering column. This issue is affecting X260, X760 and X761.
SSM73543
Service Bulletin/Repair Instructions
Issue: The Solid State Drive (SSD) within the Infotainment Master Controller (IMC) fails on vehicles fitted with InControl Touch Pro audio systems which causes Navigation, Speech and Media Library to be unavailable to the customer with the message 'System Warming Up' displayed on any attempt to use the features.
JTB00579NAS1
Service Bulletin/Repair Instructions
Situation: One or more of the following may be evident: ? '2 Wheel Drive Only Traction Reduced' message is displayed on the Instrument Cluster. ? The Malfunction Indicator Lamp (MIL) is illuminated on the Instrument Cluster. During diagnosis, the technician may find Diagnostic Trouble Code (DTC) U0001-87 stored in the Transmission Control Module (TCM).
JTB00575NAS1
Service Bulletin/Repair Instructions
SITUATION: On vehicles fitted with the InControl© Touch? Information and Entertainment System, the system may intermittently and without user input 'reset' -- the touchsceen will become blank and then display the Jaguar logo.
6-349NAS
Service Bulletin/Repair Instructions
DESCRIPTION OF ISSUE: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range which may have a cable assembly for the USB network between the USB hub and the digital disc player that does not match the specification required for robust USB 2.0 communication.
K455NAS3
Service Bulletin/Repair Instructions
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range which may have a cable assembly for the USB network between the USB hub and the digital disc player that does not match the specification required for robust USB 2.0 communication.
JTB00553NAS1
Service Bulletin/Repair Instructions
Situation: The roof blind may not open correctly. Upon diagnosis, Diagnostic Trouble Code (DTC) B13CB-87 may be stored.
6-359NAS
Service Bulletin/Repair Instructions
DESCRIPTION OF ISSUE: An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range may experience loss of power assist to the steering, most likely at low speed in parking-type maneuvers.
H008NAS1
Service Bulletin/Repair Instructions
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range may experience loss of power assist to the steering, most likely at low speed in parking-type maneuvers.
SSM72926
Service Bulletin/Repair Instructions
Issue: Customer may report erratic ambient air temperature readings or default setting (ie.-40°) appearing.
6-339NAS
Service Bulletin/Repair Instructions
DESCRIPTION OF ISSUE: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on the performance of the InControl® Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: - Satellite Digital Audio Radio Service (SDARS) lock up, audio loss; channel artwork not displaying - Infotainment Master Controller (IMC) resets, blank screens, and poor system performance - CD ripping/playback issues - ?Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster (IC) upon vehicle set up - Media Player crash, library track select fails, USB source reliability - Phone and Bluetooth? - connection and contacts download issues - Climate control fan symbol not visible when increasing/decreasing fan speed - The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen - Unable to access the seat massage auto function on the Touchscreen - The activation of the massage seats is reversed (the left seat massage program icon operates the right seat and the right seat massage program icon operates the left seat)
K437NAS5
Service Bulletin/Repair Instructions
SITUATION: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on the performance of the InControl® Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: ? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed ? Infotainment Master Controller (IMC) resets, blank screens, and poor system performance ? CD ripping/playback issues ? Media Player crash, library track select fails, USB Source reliability ? Phone and Bluetooth? - connection and contacts download issues ? Climate control fan symbol not visible when increasing/decreasing fan speed ? The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen ? Unable to access the seat massage auto function on the Touchscreen ? The activation of the massage seats is reversed (the left seat massage program icon operates the right seat and the right seat massage program icon operates the left seat) ? 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster (IC) upon vehicle set up.
SSM73139
Service Bulletin/Repair Instructions
Issue: Users might be experiencing an issue where the navigation guidance may not work. When navigation destination is set and voice guidance is enabled, the user may not experience the instructions with the voice guidance for navigation.
6-355NAS.2
Service Bulletin/Repair Instructions
DESCRIPTION OF ISSUE: An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which may experience the Satellite Digital Audio Radio Service (SDARS) system 'freeze' on the current channel, not allowing users to select another channel. This issue is a result of having InControl® Touch? Phase 3.0 software previously installed on the vehicle.
JTB00518NAS5
Service Bulletin/Repair Instructions
Situation: An engine coolant leak may be evident from the engine coolant expansion tank filler neck. This may be accompanied by steam from under the hood and/or an engine overheat message displayed on the Instrument Cluster.
JTB00461NAS2
Service Bulletin/Repair Instructions
Situation: The front overhead console sunglasses holder may appear to be distorted and will not latch correctly in certain conditions.
JTB00568NAS2
Service Bulletin/Repair Instructions
Situation: A rattle/knock noise may be evident when closing the front doors or driving slowly over rough ground.
H017NAS2
Service Bulletin/Repair Instructions
SITUATION: An issue has been identified on certain vehicles within the listed Affected Vehicle Range which may experience the Satellite Digital Audio Radio Service (SDARS) system 'freeze' on the current channel, not allowing users to select another channel. This issue is a result of having InControl® Touch? Phase 3.0 software previously installed on the vehicle.
SSM73410
Service Bulletin/Repair Instructions
Issue: A technician may want to run the ?Powertrain ? Transmission module adaption clear? routine, for any vehicle with an 8HP transmission, and will not be able to find the routine within SDD.
6-356NAS
Service Bulletin/Repair Instructions
DESCRIPTION OF ISSUE: An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where the engine Malfunction Indicator Lamp (MIL) on the Instrument Cluster may illuminate with no effect on vehicle driveability
H027NAS1
Service Bulletin/Repair Instructions
SITUATION: An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the engine Malfunction Indicator Lamp (MIL) on the Instrument Cluster may illuminate with no effect on vehicle driveability.
JTB00413NAS1
Service Bulletin/Repair Instructions
SITUATION: The engine Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Cluster (IC) with Diagnostic Trouble Code (DTC) P008B is stored in the Powertrain Control Module (PCM).
JTB00483NAS1
Service Bulletin/Repair Instructions
SITUATION: A ticking noise may be heard in the passenger compartment while driving with the engine under load. The noise increases/decreases relative to engine speed.
SSM73381
Service Bulletin/Repair Instructions
Issue: Body Panel(s)Unibody
SSM73384
Service Bulletin/Repair Instructions
Issue: Rear differential oil leak evident from the pinion seal.
SSM73310
Service Bulletin/Repair Instructions
Issue: SIM card does not latch in SIM slot or cannot be read.
SSM72354
Service Bulletin/Repair Instructions
Issue: Instrument Cluster displays AEB initializing message (Image Processing Module A (IPMA) - DTC C1001-49 Flagged).
SSM73301
Service Bulletin/Repair Instructions
Issue: AJ200D - Engine oil level shows a lower reading than the maximum mark on the oil level indicator.
SSM73304
Service Bulletin/Repair Instructions
Issue: Customers may report the engine management light (MIL) is illuminated with the possibility of a ?Traction Reduced - 2 Wheel Drive Only? warning message displayed within the instrument cluster message centre and DTC?s P1888-18, P1889-19, P1889-1F, P188E-11, P188E-12 and P188E-13 stored in the TCCM (Transfer Case Control Module).
JTB00557NAS1
Service Bulletin/Repair Instructions
Adaptive Dynamics Fault Message Displayed in Instrument Cluster
JTB00542NAS1
Service Bulletin/Repair Instructions
Oil leak from transmission threaded boss
K455NAS1
Service Bulletin/Repair Instructions
USB network between USB hub and digital disc player does not match specification
K444NAS2
Service Bulletin/Repair Instructions
TCU security key was not subject to end of line test and verification
SSM73285
Service Bulletin/Repair Instructions
Heads up display does not display cruise control value below 20MPH or 20KPH
6-348NAS
Service Bulletin/Repair Instructions
DESCRIPTION OF ISSUE An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range which have had an incorrect torque applied to the front left and right tie-rod adjustment lock nut.
K452NAS1
Service Bulletin/Repair Instructions
Incorrect torque on front left and righ tie-rod adjustment lock nut
SSM73249
Service Bulletin/Repair Instructions
Coolant leaking from coolant resrvior cap
JTB00551NAS1
Service Bulletin/Repair Instructions
A rubbing noise from the engine compartment may be evident
JTB00380NAS5
Service Bulletin/Repair Instructions
Inadequate A/C performance may be experienced with the compressor clutch
JTB00492NAS2
Service Bulletin/Repair Instructions
Auto Start-stop may be inoperative
SSM73030
Service Bulletin/Repair Instructions
Issue: JLR are investigating X260/X760/X761 INGENIUM I4 2.0L Diesel Powertrain control module (PCM) logging DTC P062F- 44 - EEPROM Error.
SSM73019
Service Bulletin/Repair Instructions
Issue The Image Processing Module A (IPMA module, Forward Looking Camera) is being changed unnecessarily and to aid in correctly diagnosing customer issues related to the Lane Keep Assist(LKA) and Lane Departure Warning(LDW) features. The customer is complaining about LKA and LDW issues, for example, not available, not working, not disengaging when the indicator stalk is engaged.
SSM72925
Service Bulletin/Repair Instructions
Issue: Exterior door mirror dip position does not always return to previously set position when reverse gear is engaged and then changed back to drive.
6-342NAS2
Service Bulletin/Repair Instructions
DESCRIPTION OF ISSUE: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the luggage compartment lid may foul the rear bumper cover when closing, resulting in paint damage to the bumper cover.
K436NAS2
Service Bulletin/Repair Instructions
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the luggage compartment lid may foul the rear bumper cover when closing, resulting in paint damage to the bumper cover.
JTB00518NAS3
Service Bulletin/Repair Instructions
Situation: An engine coolant leak may be evident from the engine coolant expansion tank filler neck. This may be accompanied by steam from under the hood and/or an engine overheat message displayed on the Instrument Cluster.
K436NAS1
Service Bulletin/Repair Instructions
Luggage compartment lid clash to bumper.
6-341NAS
Service Bulletin/Repair Instructions
DESCRIPTION OF ISSUE: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range have been manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.
K444NAS1
Service Bulletin/Repair Instructions
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range have been manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.
6-339NAS2
Service Bulletin/Repair Instructions
DESCRIPTION OF ISSUE: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on the performance of the InControl© Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: - Satellite Digital Audio Radio Service (SDARS) lock up, audio loss - Infotainment Master Controller (IMC) resets, blank screens, and poor system performance - CD ripping/playback issues - Camera stability issues when reverse selected and - Media Player crash, library track select fails, USB source reliability - Phone and Bluetooth? - connection and contacts download issues
K437NAS2
Service Bulletin/Repair Instructions
Situation: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on the performance of the InControl® Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: ? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss ? Infotainment Master Controller (IMC) resets, blank Screens, and poor system performance ? CD ripping/playback issues ? Camera stability issues when reverse selected ? Media Player crash, library track select fails, USB Source reliability ? Phone and Bluetooth? - connection and contacts download issues
SSM73074
Service Bulletin/Repair Instructions
Issue: When the vehicle is received it is found that the transit bag is 1) Ripped and the sd card is missing. 2) The sd card is for the incorrect region. 3) The sd card is missing but the transit bag is intact.
SSM73094
Service Bulletin/Repair Instructions
Issue: Excessive vibration of vehicle and exhaust system when stationary at idle and/or DTC P245B-84 (DTC will only be present on 2.0 Diesel engines).
6-302NAS4
Service Bulletin/Repair Instructions
DESCRIPTION OF ISSUE: An issue has been identified on a limited number of vehicles fitted with the 3.0L V6 Supercharged engine within the Affected Vehicle Range where the coolant hose from the thermostat housing may not have been fitted with a retention clip on the right-hand air cleaner. This may allow the hose to chafe against the engine accessory drive belt and lead to a possible loss of coolant. This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions deemed necessary will be communicated through a separate Field Action or Technical Bulletin.
K404 UPS4616-5bN
Service Bulletin/Repair Instructions
Situation: An issue has been identified on a limited number of vehicles fitted with the 3.0L SC V6 engine within the listed Affected Vehicle Range where the coolant hose from the thermostat housing may not have been fitted with a retention clip on the right-hand air cleaner. This may allow the hose to chafe against the engine accessory drive belt and lead to a possible loss of coolant.
JTB00423NAS2
Service Bulletin/Repair Instructions
Situation: A 'humming' noise may be evident from the engine when the engine is idling.
JTB00512NAS2
Service Bulletin/Repair Instructions
Situation: The clock display on the Touch Screen and the Instrument Cluster appears to 'lose' approximately 2-3 minutes per month and requires a reset on a regular basis.
K437NAS1
Service Bulletin/Repair Instructions
Incontrol touch pro phase 2.5 software update.
6-329NAS2
Service Bulletin/Repair Instructions
DESCRIPTION OF ISSUE: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the evaporative emission canister hose may show signs of ozone cracking.
K410NAS2
Service Bulletin/Repair Instructions
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the evaporative emission canister hose may show signs of ozone cracking.
SSM73028
Service Bulletin/Repair Instructions
ISSUE: THE CUSTOMER MAY REPORT A NOISE FROM THE ENGINE BAY. THIS MAYBE ACCOMPANIED WITH THE COOLANT GAUGE READING HIGH AND/OR THE CHARGE WARNING INDICATOR ILLUMINATED. INVESTIGATION FINDS A CONCERN WITH THE PRIMARY IDLER PULLEY ASSEMBLY WHICH IN SOME CASES CAN LEAD TO DAMAGE OF THE PRIMARY DRIVE BELT. THE PRIMARY BELT DRIVES THE COOLANT PUMP AND GENERATOR HENCE THE POTENTIAL FOR THE COOLANT GAUGE TO READ HIGH AND/OR THE CHARGE WARNING INDICATOR ILLUMINATING IF THE BELT IS DAMAGED AND NOT FUNCTIONING CORRECTLY. THIS CONCERNS AFFECTS LTIS (LOW TIME IN SERVICE) VEHICLES WITH THE 3.0 AJ126 AND 5.0 AJ133 GASOLINE ENGINES FITTED.
JA16GI-17
Service Bulletin/Repair Instructions
Please be advised that Service Action K426, Gateway Module (GWM) Stay Awake - Battery Drain, has been reinstated with immediate effect.
K426NAS2
Service Bulletin/Repair Instructions
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the Gateway Module (GWM) stays awake and keeps the Controller Area Network (CAN) awake. This constant current drain of 3 amps causes the battery to go flat within a few days.
6-335NAS
Service Bulletin/Repair Instructions
DESCRIPTION OF ISSUE: A potential issue has been identified on a limited number of vehicles listed within the Affected Vehicle Range where a change to the robotic sealing process occurred which led to a small area of sealant in the vicinity of the cowl panel being omitted only on the left side of the vehicle. Consequently, water can run through the left "A" Pillar into the footwell area of the vehicle. Affected vehicles already in the hands of customers should be updated at the next available opportunity.
K415NAS1
Service Bulletin/Repair Instructions
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where a change to the robotic sealing process occurred which led to a small area of sealant in the vicinity of the cowl panel being omitted only on the left-side of the vehicle. Consequently, water may run through the "A" Pillar into the footwell area of the vehicle. Where possible, affected vehicles must be stored in a covered area to prevent any water ingress until such time as a repair is conducted.
SSM72557
Service Bulletin/Repair Instructions
When fitting a new Remote Function Actuator (RFA) (referred to as the Keyless Vehicle Module - KVM on SDD) with a module part number of: FK72-19H440 - AE, FK72-19H440 - BE, FK72-19H440 - AF, FK72-19H440 - BF SDD cannot communicate with the RFA. This will be displayed as a red 'X' for the RFA in the SDD vehicle specification screen.
K445NAS1
Service Bulletin/Repair Instructions
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range which may experience low levels of coolant, which can trigger a low coolant level warning and eventually lead to engine overheat and failure if ignored.
6-334NAS
Service Bulletin/Repair Instructions
DESCRIPTION OF ISSUE: A potential issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range which may experience low levels of coolant, which can trigger a low coolant level warning and eventually lead to engine overheat and failure if ignored.
JTB00518NAS2
Service Bulletin/Repair Instructions
Situation: An engine coolant leak may be evident from the engine coolant expansion tank filler neck. This may be accompanied by steam from under the hood and/or an engine overheat message displayed on the Instrument Cluster.
SSM72758
Service Bulletin/Repair Instructions
Issue: Excessive vibration of vehicle and exhaust system when stationary at idle.
SSM73035
Service Bulletin/Repair Instructions
Issue: Warranty claims are being submitted for ABS modulator replacement, when the DTC present on the vehicle indicates a specific diagnostic path to be taken, and not resulting in a requirement for replacement.
JTB00480NAS2
Service Bulletin/Repair Instructions
Situation: A rattle noise may be evident from the engine compartment and/or the Malfunction Indicator Lamp (MIL) is illuminated. The Diagnostic Trouble Code (DTC) that may be logged include P0016, P0017, P0026, or P0341.
JTB00516NAS1
Service Bulletin/Repair Instructions
Situation: The engine Malfunction Indicator Lamp (MIL) may be illuminated with Diagnostic Trouble Code (DTC) P0341-91 stored in the Powertrain Control Module (PCM).
K410NAS1
Service Bulletin/Repair Instructions
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the evaporative emission canister hose may show signs of ozone cracking.
K396NAS1
Service Bulletin/Repair Instructions
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE IT HAS BEEN REPORTED THAT UNDER SPECIFIC DRIVING CONDITIONS, THE DRIVER MAY INADVERTENTLY PRESS THE ACCELERATOR AND BRAKE PEDAL AT THE SAME TIME, WHICH WILL CAUSE THE BRAKE SYSTEM OVERRIDE TO APPLY. IN THE EVENT OF THE BRAKE OVERRIDE SYSTEM APPLYING, IT WILL SIGNIFICANTLY REDUCE THE ENGINE TORQUE OUTPUT AND MAY CAUSE CONCERN FOR THE DRIVER. INVESTIGATIONS HAVE IDENTIFIED THAT THE LATERAL SPACING BETWEEN THE BRAKE BOOSTER AND ACCELERATOR PEDAL MAY BE THE ROOT CAUSE AND THEREFORE THE RELEVANT REPAIR INSTRUCTIONS HAVE BEEN INCLUDED TO HELP STOP ANY POSSIBLE OCCURRENCE OF THE REPORTED CONCERN.
JTB00510NAS2
Service Bulletin/Repair Instructions
SITUATION: IN RESPONSE TO CUSTOMER FEEDBACK ON THE PERFORMANCE OF THE INCONTROL® TOUCH PRO SYSTEM, JAGUAR LAND ROVER HAS DEVELOPED A SOFTWARE UPGRADE. SOME CUSTOMERS MAY HAVE EXPERIENCED INFOTAINMENT POOR PERFORMANCE/RELIABILITY AND THIS SOFTWARE UPGRADE IS DESIGNED TO ENHANCE THE ROBUSTNESS OF THE FOLLOWING FEATURES AND FUNCTIONS: SATELLITE DIGITAL AUDIO RADIO SERVICE (SDARS) LOCK UP, AUDIO LOSS; INFOTAINMENT MASTER CONTROLLER (IMC) RESETS, BLANK SCREENS, AND POOR SYSTEM PERFORMANCE; CD RIPPING/PLAYBACK ISSUES; CAMERA: FROZEN CAMERA IMAGE ON SCREEN WHEN REVERSE SELECTED AND CAMERA STABILITY ISSUES; MEDIA PLAYER CRASH, LIBRARY TRACK SELECT FAILS, USB SOURCE RELIABILITY; AND/OR PHONE AND BLUETOOTH - CONNECTION AND CONTACTS DOWNLOAD ISSUES.
K427NAS1
Service Bulletin/Repair Instructions
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH MAY HAVE BEEN MANUFACTURED AWAY FROM PROCESS AND, IN SOME CASES, THE SATELLITE DIGITAL AUDIO RADIO SERVICE THREE-MONTH TRIAL HAS NOT BEEN ACTIVATED.
SSM73025
Service Bulletin/Repair Instructions
ISSUE: CUSTOMER COMPLAINT OF 1.NO GPS SIGNAL. 2.NO UPDATE ON CURRENT VEHICLE POSITION ON THE DISPLAY. 3.NO UPDATE TO THE TIME DISPLAYED. 4.CHINA ONLY MIGHT STATE THAT THE GPS PAGE SAYS THE GPS SIGNAL IS INVALID.
K441NAS1
Service Bulletin/Repair Instructions
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE THE ALL SURFACE PROGRESS CONTROL FEATURE DOES NOT OPERATE AS EXPECTED (FEATURE SELECTED FROM STANDSTILL BUT VEHICLE DOES NOT MOVE).
K434NAS3
Service Bulletin/Repair Instructions
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH MAY EXPERIENCE A MALFUNCTION INDICATOR LAMP (MIL) BEING ILLUMINATED. DIAGNOSIS MAY IDENTIFY P025C-11 DIAGNOSTIC TROUBLE CODE (DTC) WHICH INDICATES A SHORT CIRCUIT TO GROUND ON THE POWERTRAIN CONTROL MODULE (PCM) AND FUEL PUMP DRIVER MODULE (FPDM) COMMUNICATION LINE.
K434NAS2
Service Bulletin/Repair Instructions
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH MAY EXPERIENCE A MALFUNCTION INDICATOR LAMP (MIL) BEING ILLUMINATED. DIAGNOSIS MAY IDENTIFY P025C-11 DIAGNOSTIC TROUBLE CODE (DTC) WHICH INDICATES A SHORT CIRCUIT TO GROUND ON THE POWERTRAIN CONTROL MODULE (PCM) AND FUEL PUMP DRIVER MODULE (FPDM) COMMUNICATION LINE.
JTB00523NAS1
Service Bulletin/Repair Instructions
SITUATION: THE LUGGAGE COMPARTMENT LID LATCH COVER MAY BECOME DETACHED.
K432 UPS7116-3BN
Service Bulletin/Repair Instructions
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE THE CHASSIS MOUNT VACUUM PIPE ASSEMBLY HAS BEEN IDENTIFIED AS HAVING THE POTENTIAL TO MOVE DOWNWARDS ALONG ITS SECURING POSITION ON THE DIPSTICK TUBE AND COME INTO CONTACT WITH THE HP EXHAUST GAS RECIRCULATION PIPE. THIS MAY RESULT IN THE CHASSIS MOUNT VACUUM HOSE MELTING UNDER DIRECT OR RADIATED HEAT FROM THE HP EXHAUST GAS RECIRCULATION PIPE AND CAUSING A LOSS OF VACUUM PRESSURE TO THE VACUUM LINE.
SSM72828
Service Bulletin/Repair Instructions
ISSUE: CONTENT: THIS SSM APPLIES TO ROTARY TRANSMISSION CONTROL SWITCH MODULE (TCS) / GEAR SHIFT MODULE (GSM) IN THE ABOVE APPLICABLE MODEL YEARS VEHICLES. ROTARY GEAR SHIFT MODULE SELECTOR OPERATION IS UNAVAILABLE FOLLOWING A LOW VOLTAGE EVENT -ACCOMPANIED BY DTC P085D-97 IN THE GSM. AS A CONSEQUENCE THE ROTARY KNOB WILL NOT RISE AND SO NORMAL OPERATION IS PREVENTED. PLEASE DO NOT REPLACE THE GSM UNTIL THIS PROCEDURE HAS BEEN COMPLETED AND VERIFIED. GSMS HAVE BEEN REPLACED PREVIOUSLY WHEN THIS SOFTWARE WILL FIX THE ISSUE
K434NAS1
Service Bulletin/Repair Instructions
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH MAY EXPERIENCE A MALFUNCTION INDICATOR LAMP (MIL) BEING ILLUMINATED. DIAGNOSIS MAY IDENTIFY P025C-11 DIAGNOSTIC TROUBLE CODE (DTC) WHICH INDICATES A SHORT CIRCUIT TO GROUND ON THE POWERTRAIN CONTROL MODULE (PCM) AND FUEL PUMP DRIVER MODULE (FPDM) COMMUNICATION LINE.
JTB00518NAS1
Service Bulletin/Repair Instructions
SITUATION: AN ENGINE COOLANT LEAK MAY BE EVIDENT FROM THE ENGINE COOLANT EXPANSION TANK FILLER NECK. THIS MAY BE ACCOMPANIED BY STEAM FROM UNDER THE HOOD AND/OR AN ENGINE OVERHEAT MESSAGE DISPLAYED ON THE INSTRUMENT CLUSTER.
SSM72981
Service Bulletin/Repair Instructions
ISSUE: WHEN USING THE ADD/REMOVE ACCESSORIES, CONFIGURE NEW/EXISTING GATEWAY MODULE (GWM) OR CONFIGURE NEW/EXISTING BODY CONTROL MODULE (BCM) IN THE RECOMMENDATIONS TAB ON SYMPTOM DRIVEN DIAGNOSTICS (SDD), THE APPLICATION FAILS TO COMPLETE AND THE FOLLOWING ERROR CODE IS DISPLAYED. A20 ERROR INVALID SECURITY KEY
SSM72971
Service Bulletin/Repair Instructions
ISSUE: CUSTOMERS MAY EXPERIENCE INCONTROL TOUCH PRO NOT DISPLAYING AUDIO TRACK ARTWORK ON THE TOUCH SCREEN (TS) WHEN USING A UNIVERSAL SERIAL BUS (USB) FLASH DRIVE, COMPACT DISC (CD), EXTERNAL MEDIA STORAGE DEVICE OR INFOTAINMENT MASTER CONTROLLER (IMC) MEDIA LIBRARY.
JTB00505NAS2
Service Bulletin/Repair Instructions
SITUATION: THE ROOF OPENING PANEL MAY NOT CLOSE CORRECTLY. NOTE: THE ROOF OPENING PANEL MAY ALSO BE REFERRED TO AS PANORAMIC ROOF OPENING PANEL.
K432 UPS7116-2BN
Service Bulletin/Repair Instructions
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE THE CHASSIS MOUNT VACUUM PIPE ASSEMBLY HAS BEEN IDENTIFIED AS HAVING THE POTENTIAL TO MOVE DOWNWARDS ALONG ITS SECURING POSITION ON THE DIPSTICK TUBE AND COME INTO CONTACT WITH THE HP EXHAUST GAS RECIRCULATION PIPE. THIS MAY RESULT IN THE CHASSIS MOUNT VACUUM HOSE MELTING UNDER DIRECT OR RADIATED HEAT FROM THE HP EXHAUST GAS RECIRCULATION PIPE AND CAUSING A LOSS OF VACUUM PRESSURE TO THE VACUUM LINE.
JTB00522NAS1
Service Bulletin/Repair Instructions
SITUATION: ONLY ON VEHICLES WITH MANUAL LUGGAGE COMPARTMENT LIDS, THE LUGGAGE COMPARTMENT LID MAY FOUL THE REAR BUMPER WHEN CLOSING, RESULTING IN PAINT DAMAGE TO THE BUMPER.
K409NAS1
Service Bulletin/Repair Instructions
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE AFFECTED VEHICLE RANGE WHERE THE PAINT HAS THE POTENTIAL TO DETERMINATE AND EXPOSE PRIMER LAYER ON THE ROCKER PANEL MOLDING IF THE PAINT SURFACE IS BROKEN AND THE PRODUCT IS SUBJECT TO HIGH PRESSURE HOT WATER CLEANING -I.E. JET WASH.
K415UPS5616
Service Bulletin/Repair Instructions
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE A CHANGE TO THE ROBOTIC SEALING PROCESS OCCURRED WHICH LED TO A SMALL AREA OF SEALANT IN THE VICINITY OF THE COWL PANEL BEING OMITTED ONLY ON THE LEFT-HAND SIDE OF THE VEHICLE. CONSEQUENTLY, WATER MAY RUN THROUGH THE A PILLAR INTO THE FOOTWELL AREA OF THE VEHICLE. WHERE POSSIBLE, AFFECTED VEHICLES MUST BE STORED IN A COVERED AREA TO PREVENT ANY WATER INGRESS UNTIL SUCH TIME AS A REPAIR IS CONDUCTED.
JTB00343NAS4
Service Bulletin/Repair Instructions
SITUATION: THE FACE OF THE COMPACT KEY HANDSET MAY PEEL AWAY FROM THE HANDSET MAIN BODY OR THE HANDSET CASE MAY BE BULGING.
JTB00515NAS1
Service Bulletin/Repair Instructions
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH DIAGNOSTIC TROUBLE CODE (DTC) P025C-11 STORED IN THE POWERTRAIN CONTROL MODULE (PCM).
K402NAS1
Service Bulletin/Repair Instructions
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH MAY EXPERIENCE A VIBRATION/KNOCKING NOISE FROM THE REAR OF THE VEHICLE.
JTB00217NAS2
Service Bulletin/Repair Instructions
SITUATION: THE REARMOST SECTION (IN FRONT OF THE REAR WHEEL) OF THE ROCKER PANEL(S) MAY SHOW SIGNS OF STONE CHIPPING.
K423NAS1
Service Bulletin/Repair Instructions
SYSTEM FREEZES AND RESTARTS; LOSS OF FAVORITES, NAVIGATION DESTINATION MUST BE ENTERED MORE THAN ONCE AND OR MOBILE PHONE MUST BE PAIRED MORE THAN ONCE.
K407NAS1
Service Bulletin/Repair Instructions
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE A SUPPORT CROSS BRACE HAS BEEN FITTED TO THE ALL WHEEL DRIVE VARIANTS WHEN IT WAS INTENDED FOR REAR WHEEL DRIVE VEHICLES ONLY. UNDER SPECIFIC CIRCUMSTANCES THE DRIVESHAFT MAY FOUL THE CROSS BRACE, CAUSING AN AUDIBLE NOISE THAT MAY BE HEARD BY THE DRIVER.
K422NAS1
Service Bulletin/Repair Instructions
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE AND FITTED WITH INCONTROL® TOUCH WHICH HAVE BEEN MANUFACTURED AWAY FROM PROCESS WHERE THE SATELLITE DIGITAL AUDIO RADIO SERVICE (SDARS) FEATURE HAS NOT BEEN CONFIGURED WITHIN THE CAR CONFIGURATION FILE (CCF) SETTING.
JTB00514NAS1
Service Bulletin/Repair Instructions
SITUATION: THE COMPACT DISC (CD) PLAYER WILL NOT EJECT THE CD OR INTERMITTENTLY SKIPS TRACKS, CYCLES QUICKLY THROUGH TRACKS, AND 'LOCKS UP.' ON SCREEN COMMANDS AND EJECT CD MAY ALSO FAIL TO OPERATE. AN IGNITION CYCLE USUALLY TEMPORARILY RESOLVES THE PROBLEM.
SSM72936
Service Bulletin/Repair Instructions
ISSUE: A CUSTOMER MAY EXPRESS A CONCERN THAT THE CHECK ENGINE LIGHT IS ILLUMINATED (MIL) WITH DTC P034191 IS STORED IN THE POWERTRAIN CONTROL MODULE (PCM) ON INGENIUM 2.0 DIESEL (AJ200D) ENGINES ONLY.
JTB00458NAS1
Service Bulletin/Repair Instructions
SITUATION: A 'RATTLE' NOISE MAY BE EVIDENT FROM THE FRONT OF THE VEHICLE WHEN DRIVING BETWEEN 10-25MPH (16-40KM/H) OVER COBBLESTONES, DAMAGED ROADS, AND OR OTHER SIMILAR SURFACES.
JTB00512NAS1
Service Bulletin/Repair Instructions
SITUATION: THE CLOCK DISPLAY ON THE TOUCH SCREEN AND THE INSTRUMENT CLUSTER APPEARS TO 'LOSE' APPROXIMATELY 2-3 MINUTES PER MONTH AND REQUIRES A RESET ON A REGULAR BASIS.
JTB00380NAS4
Service Bulletin/Repair Instructions
SITUATION: INADEQUATE AIR CONDITIONING (A/C) PERFORMANCE MAY BE EXPERIENCED WITH THE COMPRESSOR CLUTCH (WHERE APPLICABLE) WORKING PROPERLY.
SSM72908
Service Bulletin/Repair Instructions
ISSUE: INCOMPLETE VEHICLE DATA TRANSFER TO SIRIUSXM CREATING DELAYS WHEN CUSTOMERS WISH TO ACTIVATE THE SIRIUS XM SATELLITE RADIO AND SUBSCRIBE TO THE SERVICE.
SSM72921
Service Bulletin/Repair Instructions
ISSUE: A CUSTOMER MAY EXPRESS A CONCERN THAT THE MALFUNCTION INDICATOR LAMP (MIL) IS ILLUMINATED WITH DIAGNOSTIC TROUBLE CODE (DTC) P025C11 SET WITHIN THE PCM.
SSM72910
Service Bulletin/Repair Instructions
ISSUE: DIAGNOSTIC TROUBLE CODE (DTC) U001187 MEDIUM SPEED CAN COMMUNICATION BUS PERFORMANCE MISSING MESSAGE MAY BE NOTED IN THE AUXILIARY CONTROL MODULE (AUCM) DURING A SYMPTOM DRIVEN DIAGNOSTICS (SDD) FAULT CODE READ.
SSM72913
Service Bulletin/Repair Instructions
ISSUE: VEHICLES FITTED WITH INCONTROL TOUCH. TOUCHSCREEN GOES INTO RE-CYCLE MODE (RE-BOOTS) WHEN THE IGNITION IS SWITCHED TO ON.
SSM72875
Service Bulletin/Repair Instructions
ISSUE: HOMELINK UNIVERSAL TRANSMITTER NOT WORKING
SSM72906
Service Bulletin/Repair Instructions
ISSUE: WHEN RUNNING EITHER; CONFIGURE NEW MODULE -INCONTROL TOUCH PRO: INFOTAINMENT MASTER CONTROLLER OR, INCONTROL TOUCH PRO - VEHICLE SHARED SECRET. A MESSAGE MAY BE DISPLAYED ON SYMPTOM DRIVEN DIAGSNOTICS (SDD) STATING, AN ERROR OCCURRED WHILE ATTEMPTING TO SEND THE ACTIVATION DATA TO THE ONLINE SERVER. ACTIVATION COULD NOT BE COMPLETED.
SSM72885
Service Bulletin/Repair Instructions
ISSUE: MIL ILLUMINATED AND WITH DTC P025C-11 FOR FUEL PUMP MODULE "A" CONTROL CIRCUIT LOW - CIRCUIT SHORT TO GROUND
6-307NAS
Service Bulletin/Repair Instructions
ISSUE: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED WITHIN THE AFFECTED VEHICLE RANGE WHICH MAY HAVE BEEN MANUFACTURED AWAY FROM PROCESS AND IN SOME CASES THE PERSONAL SUBSCRIBER IDENTITY MODULE (PSIM) CARD INTEGRATED CIRCUIT CARD IDENTIFIER (ICCID) NUMBER HAS NOT BEEN RECORDED IN LINE WITH THE CORRECT PROCESS. [DOCUMENT DATED JUNE 15, 2016 ACTUALLY PUBLISHED JULY 15, 2016].
JTB00380NAS3
Service Bulletin/Repair Instructions
SITUATION: INADEQUATE AIR CONDITIONING (A/C) PERFORMANCE MAY BE EXPERIENCED WITH THE COMPRESSOR CLUTCH (WHERE APPLICABLE) WORKING PROPERLY.
JTB00493NAS2
Service Bulletin/Repair Instructions
SITUATION: A 'HOWL' NOISE MAY BE EVIDENT FROM THE VEHICLE AT LOW-SPEED OVERRUN (BETWEEN 1,800-1,100 RPM).
K414NAS1
Service Bulletin/Repair Instructions
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH MAY HAVE BEEN MANUFACTURED AWAY FROM PROCESS AND IN SOME CASES THE PERSONAL SUBSCRIBER IDENTITY MODULE (PSIM) CARD INTEGRATED CIRCUIT CARD IDENTIFIER (ICCID) NUMBER HAS NOT BEEN RECORDED IN LINE WITH THE CORRECT PROCESS. AS A RESULT, THE CUSTOMER MAY EXPERIENCE CONCERNS WITH THE WI-FI NOT CONNECTING, REAL TIME TRAFFIC UPDATES WITH OTHER NAVIGATION FEATURES NOT WORKING, AND NO ACTIVATION E-MAIL FROM AT&T CONFIRMING THE FREE TRIAL PERIOD HAS STARTED.
6-306NAS2
Service Bulletin/Repair Instructions
ISSUE: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED WITHIN THE AFFECTED VEHICLE RANGE WHERE A SUPPORT CROSS BRACE HAS BEEN FITTED TO THE ALL-WHEEL DRIVE VARIANTS WHEN IT WAS INTENDED FOR REAR WHEEL DRIVE ONLY. UNDER SPECIFIC CIRCUMSTANCES THE DRIVESHAFT MAY FOUL THE CROSS BRACE, CAUSING AN AUDIBLE NOISE THAT MAY BE HEARD BY THE DRIVER.
JTB00510NAS1
Service Bulletin/Repair Instructions
SITUATION: ONE OR MORE OF THE FOLLOWING INCONTROL® TOUCH PRO FEATURES MAY NOT FUNCTION AS EXPECTED: CD PLAYER PERFORMANCE; UNABLE TO USE THE HARD KEY TO GO TO PREVIOUS TRACK; MUST USE THE SOFT KEY OR STEERING WHEEL BUTTON TO COMPLETE THE ACTION; VOICE COMMAND REPEATED TWICE; MISSING AUDIO FOR FM AFTER STARTUP; RECOVERED AFTER SOURCE CHANGE; PHONE ISSUES; AND/OR SCREEN RESET ISSUES.
K407 UPS4816-6BN
Service Bulletin/Repair Instructions
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE A SUPPORT CROSS BRACE HAS BEEN FITTED TO THE ALL WHEEL DRIVE VARIANTS WHEN IT WAS INTENDED FOR REAR WHEEL DRIVE ONLY. UNDER SPECIFIC CIRCUMSTANCES THE DRIVESHAFT MAY FOUL THE CROSS BRACE, CAUSING AN AUDIBLE NOISE THAT MAY BE HEARD BY THE DRIVER.
SSM72808
Service Bulletin/Repair Instructions
ISSUE: CUSTOMER REPORTS A SCRAPING OR CLICKING NOISE FROM THE CENTRE FLOOR AREA OF THE VEHICLE WHEN ACCELERATING / CORNERING.
SSM72655
Service Bulletin/Repair Instructions
ISSUE: WHEN IN A RADIO FUNCTION SUCH AS FM, AM, DAB/HD THE FOLLOWING BEHAVIOUR IS SEEN: WHEN MAKING A SELECTION USING LEFT OR RIGHT TUNE SOFT KEY BUTTONS OR WHEN SELECTING AN ALTERNATIVE RADIO BAND (IE TRYING TO CHANGE FROM FM TO DAB) THERE IS NO RESPONSE FROM TOUCH SCREEN AND AUDIO OUTPUT REMAINS DISTORTED. THE DTC B14D3-96 MAY ALSO BE STORED IN THE INFOTAINMENT MASTER CONTROLLER (IMC) SUGGESTING A RADIO TUNER COMPONENT INTERNAL FAILURE.
K407 UPS4816-2BN
Service Bulletin/Repair Instructions
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE A SUPPORT CROSS BRACE HAS BEEN FITTED TO THE ALL WHEEL DRIVE VARIANTS WHEN IT WAS INTENDED FOR REAR WHEEL DRIVE ONLY. UNDER SPECIFIC CIRCUMSTANCES THE DRIVESHAFT MAY FOUL THE CROSS BRACE, CAUSING AN AUDIBLE NOISE THAT MAY BE HEARD BY THE DRIVER.
K404UPS4616-4BNA
Service Bulletin/Repair Instructions
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES FITTED WITH THE 3.0L SC V6 ENGINE WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE THE COOLANT HOSE FROM THE THERMOSTAT HOUSING MAY NOT HAVE BEEN FITTED WITH A RETENTION CLIP ON THE RIGHT-HAND AIR CLEANER. THIS MAY ALLOW THE HOSE TO CHAFE AGAINST THE ENGINE ACCESSORY DRIVE BELT AND LEAD TO A POSSIBLE LOSS OF COOLANT.
K386NAS1
Service Bulletin/Repair Instructions
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED WITHIN THE AFFECTED VEHICLE RANGE WHERE THE OVERHEAD SUNGLASS HOLDER APPEARS TO BE DISTORTED AND WILL NOT LATCH CORRECTLY IN CERTAIN CONDITIONS.
SSM72811
Service Bulletin/Repair Instructions
ISSUE: THE TOUCH SCREEN IS INOPERATIVE WITH A POP-UP MESSAGE INPUT THE PIN CODE. IT WILL ALSO NOT BE POSSIBLE TO OPEN THE LUGGAGE/TAILGATE AND THE GLOVE BOX.
SSM72821
Service Bulletin/Repair Instructions
ISSUE: RETAILERS HAVE REPORTED DIFFICULTIES WHEN ACTIVATING THE SECURE DIGITAL (SD) MEMORY CARD FOR INCONTROL TOUCH. DURING THE PRE-DELIVERY INSPECTION (PDI) PROCESS FOR VEHICLES FITTED WITH INCONTROL TOUCH, MULTIPLE CONCERNS HAVE BEEN IDENTIFIED BY RETAILERS REGARDING SD MEMORY CARD REGISTRATION FAILURES.
SSM72823
Service Bulletin/Repair Instructions
ISSUE: CUSTOMER MAY EXPERIENCE MORE THAN ONE OF THE FOLLOWING ISSUE IN THE OPERATION OF THEIR CD: CD WONT EJECT, INCORRECT ORDER OF RIPPED CD TRACKS, INTERMITTENT RIPPING ISSUES, TRACK SKIPPING, NO DISK SHOWN WHILE ATTEMPTING TO EJECT, CANT READ CD
K404 UPS4616-2BN
Service Bulletin/Repair Instructions
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES FITTED WITH THE 3.0L SC V6 ENGINE WITHIN THE AFFECTED VEHICLE RANGE WHERE THE COOLANT HOSE FROM THE THERMOSTAT HOUSING MAY NOT HAVE BEEN FITTED WITH A RETENTION CLIP ON THE RIGHT-HAND AIR CLEANER. THIS MAY ALLOW THE HOSE TO CHAFE AGAINST THE ENGINE ACCESSORY DRIVE BELT AND LEAD TO A POSSIBLE LOSS OF COOLANT.
JTB00461NAS1
Service Bulletin/Repair Instructions
SITUATION: THE FRONT OVERHEAD CONSOLE SUNGLASSES HOLDER MAY APPEAR TO BE DISTORTED AND WILL NOT LATCH CORRECTLY IN CERTAIN CONDITIONS.
JTB00417NAS3
Service Bulletin/Repair Instructions
SITUATION: AN OIL LEAK MAY BE EVIDENT FROM UNDERNEATH THE VEHICLE OR DISCOVERED DURING ROUTINE SERVICE.
JTB00493NAS1
Service Bulletin/Repair Instructions
SITUATION: A 'HOWL' NOISE MAY BE EVIDENT FROM THE VEHICLE AT LOWSPEED OVERRUN (BETWEEN 1,800-1,100 RPM).
JTB00492NAS1
Service Bulletin/Repair Instructions
SITUATION: THE AUTO STOP/START SYSTEM MAY BE INOPERATIVE.
SSM72293
Service Bulletin/Repair Instructions
ISSUE: CUSTOMERS OR TECHNICIANS MAY REPORT THAT THE HVAC CABIN TEMPERATURE CONTROL DOES NOT FUNCTION CORRECTLY AND IS STUCK AT 22 DEGREES CENTIGRADE OR 72 DEGREES FAHRENHEIT. CUSTOMER OR TECHNICIAN MAY ALSO SEE THE MESSAGE A/C SYSTEM IN HIBERNATION' CONDITION WAITING TO WAKE UP DISPLAYED ON THE TOUCH SCREEN.
SSM72748
Service Bulletin/Repair Instructions
ISSUE: TOWING EYE COVER/S MISSING OR DAMAGED
SSM72670
Service Bulletin/Repair Instructions
ISSUE: A NUMBER OF INSTANCES HAVE BEEN REPORTED WHERE A LOSS OF PRESSURE IN TYRES HAS BEEN OBSERVED WITH ASSOCIATED TYRE PRESSURE MONITORING SYSTEM (TPMS) WARNING MESSAGES. CUSTOMERS AND RETAILERS HAVE BEEN UNABLE TO REINFLATE AND MAINTAIN SERVICE PRESSURES DUE TO LEAKAGE FROM THE TPMS VALVES.
JTB00379NAS1
Service Bulletin/Repair Instructions
Front / Rear Lamp Condensation - Information Only
SSM62038Attachme
Service Bulletin/Repair Instructions
Mongoose Update.
SSM589571
Service Bulletin/Repair Instructions
Image.
SSM589572
Service Bulletin/Repair Instructions
Image.
DVD13104
Service Bulletin/Repair Instructions
DVD software update
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.