SSM76412 - 10MAR26
Other
Smart Key Deactivated message on instrument cluster and is unable to start their vehicle.
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SSM76412 - 10MAR26
Smart Key Deactivated message on instrument cluster and is unable to start their vehicle.
SSM76314 - 25APR25
Telematic TCU2 Module 2015-2017MY No Longer Available
TUCC_APR2025_18
Leaking windshield that caused the water ingress on the electrical component.
SFCC_MAR2025_17
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the instrument cluster.
SFCC_MAR2025_18
There have been several FRED submissions for a customer allegation of a brake noise concern.
SFCC_MAR2025_20
There have been several FRED submissions for a customer allegation of brake judder/vibration.
SSM76165
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
NAS19.07.011
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the engine Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Cluster (IC) and Oxygen (O2) sensor performance-related Diagnostic Trouble Codes (DTC) may be stored in the Powertrain Control Module (PCM).
SFCC_MAY2021_46
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
SSM59597Attachme
Attachment.
JTB00480NAS3
Intake Camshaft Variable Cam Timing Actuator - Component Failure
SFCC_DEC2020_29
The engine is running rough. There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
SSM75133
MIL on the Instrument Cluster
SFCC_JUN2020_19
The engine idle is surging following a previous repair. The engine will shut off intermittently and restart immediately with a key cycle.
SFCC_MAY2020_27
The engine idle is surging following a previous repair.
SFCC_APR20_PG21
The engine idle is surging following a previous repair.
SSM74787
When attempting to complete the âReplace ECUâ application for the Occupant Classification System Module (OCS) the application fails. The error message âThe following error was encountered: â is displayed to the user.
SSM74557
Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to the infotainment system using the USB cable and CarPlay mode active.
JTB00619NAS3
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
SFCCMAY19Slide26
Intermittent Bluetooth connection on Android equipped device with software 9.0
SSM74375
Air leak from the right hand camshaft cover assembly due to a split diaphragm within the pressure control valve. Any of the following DTCs (indicating an air intake system leak) could be stored in the Powertrain Control Module (PCM) ? P2187, P2189, P0505, P0507.
JTB00545NAS1
The Central locking/unlocking feature may not operate after disconnecting and connecting the vehicle startup battery.
SSM74278
Seat height operates in increments and seat memory function will not work after replacement of seat height motor. Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note: that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
SSM72307
The message "Radar Sensor Blocked" appears in instrument pack display. If blockage occurs while ACC is being used, ?Driver Intervene? and/or "Radar sensor blocked" message will appear on the cluster and DTC C1A67-97 is also set. Blockage can also occur when ACC is not being used.
JTB00619NAS2.1
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
JTB00619NAS2.2
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
JTB00619NAS2.3
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
JTB00413NAS2
The engine MIL (Malfunction Indicator Lamp) may be illuminated on the Instrument Cluster (IC) with DTC (Diagnostic Trouble Code) P008B stored in the Powertrain Control Module (PCM).
SSM74023
Issue: The customer reports a coolant leak from the engine compartment which is found to originate from the thermostat housing seam.
SFCC_09AUG18_REV
A customer may report "Hood Open" message displays on IP with hood closed.
SSM71538 Attachm
Issue: Customer may report door lock cylinder cover missing or has become adrift.
SSM71538.1
Issue: Customer may report door lock cylinder cover missing or has become adrift.
SSM71538.1 Attac
Issue: Customer may report door lock cylinder cover missing or has become adrift.
SFCC Jul12 2018
A customer may complain of a coolant leak from the vehicle.
SFCC_14JUN18_10_
A Customer may experience a coolant leak or engine overheat condition.
JTB00566NAS4
An 'engine overheat' message may be displayed on the Instrument Cluster and that coolant may be leaking from engine compartment area.
SSM73824
Customers report the ECO Stop/Start is not working. Retailers are testing the primary battery using the Midtronics EXP-1080 tester which is reporting the battery is serviceable. The vehicle then returns with the same Customer concern of ECO Stop/Start inoperative. If a Midtronics GRX-3080 is used, the primary battery fails the test. Replacement of the primary battery resolves the concern.
JTB00619NAS1
The 'Hood open' warning message may be displayed on the Instrument Cluster (IC) and/or the security system status indicator gives an audible warning to indicate that the hood is not latched correctly when the hood has been correctly latched.
SFCC_08MAR18
Jaguar Land Rover Shop Foreman Conference Call
SFCC_14DEC17
Presentation from Dealer Shop Foreman Conference Call
SFCC-12JAN17
Shop foreman conference call.
JTB00566NAS3
An 'engine overheat' message may be displayed on the Instrument Cluster and that coolant may be leaking from engine compartment area.
JTB00566NAS2
An 'engine overheat' message may be displayed on the Instrument Cluster and that coolant may be leaking from engine compartment area.
JTB00492NAS3
The Auto Stop/Start system may be inoperative.
SSM58558
Issue: Submitting a Brake Noise EPQR
JTB00343NAS5
Situation: The face of the Smart key handset may peel away from the handset main body or the handset case may be bulging.
JTB00415NAS5
Situation: T he transmission may default to Neutral (N) when the vehicle comes to a stop with Auto Stop/Start active. The gear indicator display may also flash on the Instrument Cluster and on the Transmission Control Switch (TCS).
SSM72926
Issue: Customer may report erratic ambient air temperature readings or default setting (ie.-40°) appearing.
JTB00413NAS1
SITUATION: The engine Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Cluster (IC) with Diagnostic Trouble Code (DTC) P008B is stored in the Powertrain Control Module (PCM).
SSM73384
Issue: Rear differential oil leak evident from the pinion seal.
SSM73419
Issue: HERE Map updates must be performed correctly to ensure the vehicle's Infotainment system continues to operate as designed.
JTB00423NAS2
Situation: A 'humming' noise may be evident from the engine when the engine is idling.
SSM73078
Issue: 13-15MY X250 (XF) 2.0L GTDi - Repair triggered due to MIL light caused by DTC P0420 - Mileage up to 80,000 miles (130,000 km) - No previous incidence of misfire DTC's P03xx
6-329NAS2
DESCRIPTION OF ISSUE: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the evaporative emission canister hose may show signs of ozone cracking.
K410NAS2
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the evaporative emission canister hose may show signs of ozone cracking.
JTB00480NAS2
Situation: A rattle noise may be evident from the engine compartment and/or the Malfunction Indicator Lamp (MIL) is illuminated. The Diagnostic Trouble Code (DTC) that may be logged include P0016, P0017, P0026, or P0341.
K410NAS1
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the evaporative emission canister hose may show signs of ozone cracking.
JTB00529NAS1
SITUATION: THE INTERIOR LAMP MAY FLICKER AND / OR THE WINDSHIELD WIPERS PERFORM A SINGLE SWEEP WHEN OPERATING THE ELECTRONIC STEERING COLUMN.
JTB00343NAS4
SITUATION: THE FACE OF THE COMPACT KEY HANDSET MAY PEEL AWAY FROM THE HANDSET MAIN BODY OR THE HANDSET CASE MAY BE BULGING.
JTB00217NAS2
SITUATION: THE REARMOST SECTION (IN FRONT OF THE REAR WHEEL) OF THE ROCKER PANEL(S) MAY SHOW SIGNS OF STONE CHIPPING.
JTB00380NAS4
SITUATION: INADEQUATE AIR CONDITIONING (A/C) PERFORMANCE MAY BE EXPERIENCED WITH THE COMPRESSOR CLUTCH (WHERE APPLICABLE) WORKING PROPERLY.
JTB00380NAS3
SITUATION: INADEQUATE AIR CONDITIONING (A/C) PERFORMANCE MAY BE EXPERIENCED WITH THE COMPRESSOR CLUTCH (WHERE APPLICABLE) WORKING PROPERLY.
JTB00507NAS1
SITUATION: THE HOOD MAY CONTACT THE HEADLAMP(S) AND MAY HAVE CRACKED AND/OR DAMAGED THE HEADLAMP(S).
JTB-00392-NAS-3
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED. UPON DIAGNOSIS, THE TECHNICIAN MAY FIND DIAGNOSTIC TROUBLE CODES (DTC) RELEVANT TO THE MID-CATALYST AND POST-CATALYST HEATED OXYGEN SENSORS (HO2S) -- P0036, P0037, P0038, P0042, P0043, P0044, P0054, P0055, P0056, P0057, P0058, P0060, P0061, P0062, P0063, P0064, P0136, P013A, P013C, P013E, P0141 , P0141, P0142, P0143, P0144, P0147, P014A, P0156, P0157, P0158, P0161, P0162, P0163, P0164, AND/OR P0167 -- STORED IN THE POWERTRAIN CONTROL MODULE (PCM).
JTB00415NAS4
SITUATION: ONE OF THE FOLLOWING ISSUES MAY OCCUR: THE GEAR SELECTOR LED INDICATOR FLASHES AND NEUTRAL IS INVOLUNTARILY ENGAGED WHEN COMING TO A STOP. THE INSTRUMENT CLUSTER HAS SWITCHED OFF AFTER AN AUTOMATIC ENGINE STOP AND DRIVER EXIT CONDITIONS DO NOT EXIST AND THE VEHICLE DOES NOT AUTOMATICALLY RESTART THE ENGINE UPON RELEASE OF THE BRAKE PEDAL (NOTE: DIAGNOSTIC TROUBLE CODE [DTC] P162F-00 MAY BE STORED IN THE POWERTRAIN CONTROL MODULE [PCM]).
SSM72824
ISSUE: CUSTOMERS ARE UNABLE TO CHARGE ACCESSORIES OR PLAY MUSIC USING THE USB PORT ON GEN 2.1 INFOTAINMENT SYSTEM.
JTB00417NAS3
SITUATION: AN OIL LEAK MAY BE EVIDENT FROM UNDERNEATH THE VEHICLE OR DISCOVERED DURING ROUTINE SERVICE.
SSM72557
WHEN FITTING A NEW REMOTE FUNCTION ACTUATOR (RFA) (REFERRED TO AS THE KEYLESS VEHICLE MODULE KVM ON SDD) WITH A MODULE PART NUMBER OF: FK7219H440 AE FK7219H440 BE FK7219H440 AF FK7219H440 BF SDD CANNOT COMMUNICATE WITH THE RFA. THIS WILL BE DISPLAYED AS A RED 'X' FOR THE RFA IN THE SDD VEHICLE SPECIFICATION SCREEN.
JTB00267NAS2
SITUATION: A VIBRATION OR SHAKING SENSATION COMING FROM DIFFERENT AREAS OF THE VEHICLE MAY BE EVIDENT WHILE DRIVING. THIS MAY BE FELT THROUGH THE STEERING WHEEL AND/OR THROUGH THE SEATS/VEHICLE BODY. IT MAY, OR MAY NOT, OCCUR DURING BRAKING.
JTB00492NAS1
SITUATION: THE AUTO STOP/START SYSTEM MAY BE INOPERATIVE.
SSM72768
ISSUE A CUSTOMER MAY REPORT THAT A LOW BATTERY WARNING MESSAGE IS DISPLAYED ON THE INSTRUMENT CLUSTER AND ECO STOP/START UNAVAILABLE.
SSM72693
INTERIOR LIGHTS FLICKER, WIPERS MAKE A SINGLE STROKE OF SCREEN
JTB00471NAS1
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED, DIAGNOSTIC TROUBLE CODE (DTC) P068A-00 STORED IN THE POWERTRAIN CONTROL MODULE (PCM), AND DTC INDEX ACTIONS ARE UNABLE TO RESOLVE THE CONCERN. CAUSE: THIS MAY BE DUE TO A PCM SOFTWARE ERROR CAUSING A CPU RESPONSE TIME ERROR DURING THE VEHICLE SHUTDOWN PROCEDURE.
JTB00469NAS1
SITUATION: THE ENGINE MAY NOT CRANK/START AND THE VEHICLE MAY EXHIBIT A WARNING LIGHT OR WARNING LIGHTS ON THE INSTRUMENT PANEL. UPON FURTHER DIAGNOSIS, THE TECHNICIAN MAY FIND DIAGNOSTIC TROUBLE CODE (DTC) U0100-00 LOGGED IN VARIOUS CONTROL MODULES, NO COMMUNICATION WITH THE POWERTRAIN CONTROL MODULE (PCM), IS UNABLE TO CLEAR THE DTC. THIS MAY RESULT IN THE REPLACEMENT OF THE PCM. CAUSE: THIS MAY BE CAUSED BY INTERNAL FAILURE OF THE PCM.
SSM72613
SOFTWARE LEVEL CHECK FOR INCONTROL TOUCH PRO
SSM72206
KVM COMPONENT PROTECTION TIME-OUT IS LOGGED
SSM72617
COOLANT EXPANSION TANK PRESSURE CAPS LEAKING
JTB00446NAS3
SITUATION: THE VEHICLE BATTERY MAY BE FLAT OR ONE OF THE FOLLOWING MESSAGES/WARNING LIGHTS MAY BE DISPLAYED ON THE INSTRUMENT CLUSTER. FAULTY GENERATOR FAULTY BATTERY MONITORING SYSTEM (BMS) THE CHARGE WARNING INDICATOR IS ILLUMINATED WHEN THE ENGINE IS RUNNING CAUSE: THE POWER SUPPLY IS A FULLY INTEGRATED SYSTEM THAT REQUIRES SDD TO DIAGNOSE OVERALL FUNCTIONALITY ROBUSTLY TO MAKE SURE CUSTOMER SATISFACTION IS MET VIA RIGHT FIRST TIME DIAGNOSIS.
JTB00465NAS1
SITUATION: THE LEFT-HAND AND/OR RIGHT-HAND CLIMATE CONTROL AIR VENT MAY NOT ROTATE. CAUSE: THIS MAY BE CAUSED BY A BROKEN DRIVE CLUTCH WITHIN THE AIR VENTS.
SSM72591
ISSUE. GPS ANTENNA IS BEING REPLACED AND IS NO FAULT FOUND WHEN TESTED BY SUPPLIER GEN2.1 SYSTEMS FITTED TO XJ AND XF CURRENT CAR POSITION INDICATOR WILL NOT LOCK ONTO CORRECT LOCATION ON MAP. NAVIGATION WILL DISPLAY 'GPS' ICON WHEN IN NAVIGATION SPLIT SCREEN. THIS INDICATES GPS NOT AVAILABLE.
SSM72202
ISSUE: DOOR LATCH FUNCTIONALITY CAUSE: JLR ENGINEERING ARE CURRENTLY INVESTIGATING SIDE DOOR LATCH CONCERNS AND THEREFORE WOULD APPRECIATE MORE INFORMATION TO AID INVESTIGATIONS.
SSM72560
ISSUE: A CUSTOMER MAY EXPRESS A CONCERN THAT THE CHECK ENGINE LIGHT IS ILLUMINATED WITH DTC P068A-00 IS STORED IN THE POWER TRAIN CONTROL MODULE (PCM) CAUSE: THERE IS A CPU RESPONSE TIME ERROR DURING THE VEHICLE SHUTDOWN PROCEDURE, THIS IS A PROBLEM WITH THE POWER TRAIN CONTROL MODULE (PCM)
SSM71966
ISSUE: SUBMITTING A BRAKE NOISE EPQR. SPECIFICALLY RELATED TO FRONT BRAKE DISC GROOVING CAUSING A NOISE AND /OR JUDDER ISSUE. CAUSE: UNDER INVESTIGATION
JTB00446NAS2
SITUATION: THE VEHICLE BATTERY MAY BE FLAT OR ONE OF THE FOLLOWING MESSAGES/WARNING LIGHTS MAY BE DISPLAYED ON THE INSTRUMENT CLUSTER. FAULTY GENERATOR FAULTY BATTERY MONITORING SYSTEM (BMS) THE CHARGE WARNING INDICATOR IS ILLUMINATED WHEN THE ENGINE IS RUNNING CAUSE: THE POWER SUPPLY IS A FULLY INTEGRATED SYSTEM THAT REQUIRES SDD TO DIAGNOSE OVERALL FUNCTIONALITY ROBUSTLY TO MAKE SURE CUSTOMER SATISFACTION IS MET VIA RIGHT FIRST TIME DIAGNOSIS. ACTION: SHOULD A CUSTOMER EXPRESS THIS CONCERN, FOLLOW THE DIAGNOSTIC PROCEDURE BELOW.
JTB00446NAS1
SITUATION: THE VEHICLE BATTERY MAY BE FLAT OR ONE OF THE FOLLOWING MESSAGES/WARNING LIGHTS MAY BE DISPLAYED ON THE INSTRUMENT CLUSTER. FAULTY GENERATOR FAULTY BATTERY MONITORING SYSTEM (BMS) THE CHARGE WARNING INDICATOR IS ILLUMINATED WHEN THE ENGINE IS RUNNING CAUSE: THE POWER SUPPLY IS A FULLY INTEGRATED SYSTEM THAT REQUIRES SDD TO DIAGNOSE OVERALL FUNCTIONALITY ROBUSTLY TO MAKE SURE CUSTOMER SATISFACTION IS MET VIA RIGHT FIRST TIME DIAGNOSIS. ACTION: SHOULD A CUSTOMER EXPRESS THIS CONCERN, FOLLOW THE DIAGNOSTIC PROCEDURE BELOW.
JTB00415NAS3
Loss Of Drive Or Flashing Gear Selector LED Indicator
JTB00454NAS1
SITUATION: TRANSMISSION POOR DOWN-SHIFT QUALITY MAY BE EXPERIENCED WHEN SLOWING TO A FULL STOP, ESPECIALLY WHILE IN SLOW-MOVING TRAFFIC. CAUSE: THIS MAY BE CAUSED BY TRANSMISSION OUTPUT SPEED SIGNAL NOISE LEADING TO ADAPTATIONS BEING OUT OF RANGE FOR 3-2-1 AND 2-1 DOWN-SHIFT.
6-248NAS (ISSUE
ADDRESS CONCERNS WITH THE CORRECT OPERATION OF THE OZYGEN (O2) SENSORS
SSM72508
ISSUED DEC 2015. ISSUE VEHICLES BATTERY CLAIMS FOR BATTERY DISCHARGED. CAUSE THE BATTERY STORAGE PROCESS HAS NOT BEEN CORRECTLY FOLLOWED UPON VEHICLE DELIVERY AND FOLLOWING A PDI.
SSM72498
Wheel Stud Overload Failures
JTB00357NAS1
SITUATION: ONE OR MORE FO THE FOLLOWING ISSUES MAY BE EVIDENT WHEN USING THE SMART KEY: ENGINE FAILS TO CRANK; 'SMART KEY NOT FOUND' MESSAGE DISPLAYED IN THE INSTRUMENT CLUSTER; VEHICLE MAY NOT UNLOCK / LOCK WHEN USING PASSIVE ENTRY OR WHEN PRESSING A SMART KEY BUTTON. CAUSE: THIS MAY BE CAUSED BY A 'LOCK UP' OF THE KEYLESS VEHICLE MODULE (KVM).
K309NAS1
SITUATION: TO ADDRESS CONCERNS WITH THE CORRECT OPERATION OF THE OXYGEN (O2) SENSORS, UPDATED ENGINE CONTROL MODULE (ECM) SOFTWARE IS REQUIRED ON THE MODELS, ENGINE VARIANTS, AND VEHICLE IDENTIFICATION NUMBER (VIN) RANGES AS LISTED IN THE AFFECTED VEHICLE RANGE. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED NEW VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW VEHICLE SALE PENDING COMPLETION OF THE SERVICE INSTRUCTION DETAILED IN THIS TECHNICAL BULLETIN.
JTB00445NAS1
Engine Misfire And Loss of Power
JTB00394NAS3
SITUATION: A METALLIC 'CLICKING' / 'RASPING' NOISE MAY BE EVIDENT FROM THE ENGINE. THE NOISE MAY BE MORE NOTICEABLE WHEN THE ENGINE IS AT IDLE SPEED AND WHEN THE ENGINE IS COLD. CAUSE: THIS MAY BE CAUSED BY A NOISY HIGH PRESSURE FUEL PUMP OUTLET VALVE.
JTB00434NAS1
SITUATION: ON VEHICLES FITTED WITH BLACK EXTERIOR FINISHERS ONLY, THE REAR DOOR EXTERIOR FINISHER(S) MAY BECOME SEPARATED FROM THE REAR DOOR. CAUSE: THIS MAY BE CAUSED BY HEAT AND STRESS, LEADING TO ADHESION FAILURE.
JTB00435NAS1
SITUATION: THE FRONT AND/OR REAR PARKING AID SYSTEM MAY BE INOPERATIVE. CAUSE: THIS MAY BE CAUSED BY A CORRODED WIRING HARNESS AT THE FRONT AND/OR REAR BUMPER HARNESSES.
JTB00426NAS1
SITUATION: A 'CLICK' OR 'KNOCK' NOISE MAY BE EVIDENT FROM THE FRONT SEAT IN THE AREA OF THE DRIVER'S OR PASSENGER'S SHOULDERS. CAUSE: THIS MAY BE CAUSED BY THE END STOP BLOCK DIMENSION NOT BEING WITHIN TOLERANCE.
JTB00440NAS1
SITUATION: THE ENGINE MAY NOT START ON FIRST PRESS OF THE START/STOP BUTTON BUT WILL START NORMALLY ON THE SECOND PRESS. CAUSE: THIS MAY BE CAUSED BY A SOFTWARE ERROR.
SSM68558
ISSUE: A CUSTOMER MAY REPORT A NOISE FROM THE REAR SUSPENSION. CAUSE: JAGUAR HAS RECEIVED WARRANTY CLAIMS FOR REAR SHOCK ABSORBER REPLACEMENT DUE TO NOISE. INVESTIGATION HAS REVEALED NO FAULT FOUND WITH THE SHOCK ABSORBER, AND MAY BE CAUSED BY OTHER COMPONENTS ON THE VEHICLE.
JTB00417NAS1
SITUATION: AN OIL LEAK MAY BE EVIDENT FROM UNDERNEATH THE VEHICLE OR DISCOVERED DURING ROUTINE SERVICE. CAUSE: THE CAUSE MAY BE UNKNOWN.
6-274NAS
2.0L GTDI VEHICLES MAY EXPERIENCE REDUCED POWER OR PERCEPTION OF A MISFIRE AND DIFFICULTY RESTARTING.
K306NAS1
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON 2013-2015 MODEL YEAR XF (X250; 2.0L GTDI ENGINE ONLY) VEHICLES WHICH MAY EXPERIENCE REDUCED POWER OR PERCEPTION OF A MISFIRE AND DIFFICULTY RESTARTING THE ENGINE. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED NEW VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW VEHICLE SALE PENDING COMPLETION OF THE SERVICE INSTRUCTION DETAILED IN THIS TECHNICAL BULLETIN.
JTB00442NAS1
SITUATION: THE FUEL TANK MAY BE DIFFICULT TO FILL, WITH THE FUEL DELIVERY 'CUTTING OUT' SEVERAL TIMES. CAUSE: THIS MAY BE CAUSED BY THE FUEL TANK FILLER PIPE PROFILE CAUSING AN AIR LOCK.
K266NAS2
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2014-2015 MODEL YEAR XF (X250) VEHICLES WHICH MAY EXPERIENCE A 'CLICKING' NOISE WHEN OPERATING THE FRONT DOOR WINDOWS UPWARDS AND/OR MAY BE UNABLE TO OPEN OR CLOSE THE WINDOW. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED NEW VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW VEHICLE SALE PENDING COMPLETION OF THE SERVICE INSTRUCTION DETAILED IN THIS TECHNICAL BULLETIN.
JTB00429NAS1
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED. UPON DIAGNOSIS, THE TECHNICIAN MAY FIND A LEAK IN THE ENGINE AIR INTAKE SYSTEM AND/OR ONE OR MORE OF THE FOLLOWING DIAGNOSTIC TROUBLE CODE (DTC) STORED IN THE ENGINE CONTROL MODULE (ECM): P144C-00, P2178, AND/OR P2282. ONCE ANY HARDWARE FAULTS HAVE BEEN RESOLVED, THE SERVICE INSTRUCTION BELOW IS REQUIRED. CAUSE: THIS MAY BE CAUSED BY AN ENGINE MANAGEMENT SYSTEM (EMS) SOFTWARE ERROR.
JTB00437NAS1
SITUATION: POOR ENGINE IDLE QUALITY FROM A COLD START WHEN SELECTING FORWARD OR REVERSE GEARS MAY BE EVIDENT WITH VIBRATIONS FELT THROUGH THE SEAT AND STEERING WHEEL WHEN THE REVERSE OR DRIVE GEAR IS SELECTED AND LASTING APPROXIMATELY 40-60 SECONDS WHILE IMPROVING OVER TIME. CAUSE: THIS MAY BE CAUSED BY THE ENGINE CONTROL MODULE (ECM) CALIBRATION..
SSM72353
ISSUE: X250 / XF POTENTIAL WATER INGRESS INTO BOOT CAUSE: WITHIN THE VIN RANGE IDENTIFIED BELOW, A SECONDARY SEALING OPERATION HAS BEEN OMITTED WHICH MAY RESULT IN WATER INGRESS ON SOME VEHICLES, HOWEVER THE PRIMARY DESIGN INTENT PREVENTION IS 100% ROBUST.
TB-00415NAS2
JAGUAR: WHEN AT A STOP, TRANSMISSION APPEARS IN NEUTRAL EVEN WHEN TRANSMISSION CONTROL SWITCH WAS NOT MOVED AND GEAR POSITION INDICATOR AND INSTRUMENT CLUSTER FLASHING D OR S IN MESSAGE CLUSTER. MODEL 2014-16 F-TYPE (X152), 2013-15 XF (X250), XJ RANGE (X351. *PE
JTB-00419NAS-1
SITUATION: THE SURFACE OF THE INSTRUMENT CLUSTER LENS MAY BE DAMAGED OR MARKED. CAUSE: A LOWER-LEVEL SERVICE REPAIR PART IS NOW AVAILABLE IN THE EVENT DAMAGE OR MARKING IS CAUSED BY AN OBJECT IMPACTING AGAINST THE LENS AND/OR STAINING/DISCOLORATION CONTAMINATION CAUSED BY USING ANY TYPE OF CLEANING PRODUCT ON THE LENS.
SSM-71989
ISSUE: CUSTOMER COMPLAINS OF DAMAGE/MARKING ON THE SURFACE OF THE VEHICLES INSTRUMENT PACK LENS. CAUSE: DAMAGE/MARKING CAUSED BY OBJECT IMPACT AGAINST THE LENS. STAINING/DISCOLORATION CONTAMINATION CAUSED BY USING ANY TYPE OF CLEANING PRODUCT ON LENS.
SSM-72307
ISSUE THE MESSAGE "RADAR SENSOR BLOCKED" APPEARS IN INSTRUMENT PACK DISPLAY. IF BLOCKAGE OCCURS WHILE ACC IS BEING USED, DRIVER INTERVENE AND/OR "RADAR SENSOR BLOCKED" MESSAGE WILL APPEAR ON THE CLUSTER AND DTC C1A67-97 IS ALSO SET. BLOCKAGE CAN ALSO OCCUR WHEN ACC IS NOT BEING USED. CAUSE "RADAR SENSOR BLOCKED" INDICATES THAT THE ADAPTIVE SPEED CONTROL SYSTEM'S VISIBILITY HAS BEEN REDUCED DUE TO AN OBSTRUCTION. ACC CONTINUALLY SCANS FOR OBJECTS AHEAD AND, IF IT SEES NO OBJECTS I.E. VEHICLES, ROAD SIGNS, LAMPPOSTS, GUARD RAILS ETC, IT WILL INDICATE A BLOCKAGE EVEN IF THE ACC IS NOT USED. THE C1A67-97 DTC FLAGS A RADAR BLOCKAGE SITUATION AND NOT A SYSTEM FAULT.
JTB00278NAS3
SITUATION: THE FLUID LEVEL IN THE ENGINE COOLANT SYSTEM EXPANSION TANK MAY FALL BELOW THE MINIMUM LEVEL OVER A PERIOD OF TIME OR A LOW COOLANT LEVEL MESSAGE IS DISPLAYED IN THE MESSAGE CENTER. UPON INSPECTION, A LEAK MAY BE FOUND TO BE FROM THE FRONT OF THE ENGINE-DRIVEN COOLANT PUMP, TOGETHER WITH EXCESSIVE WEAR OF THE COOLANT PUMP BEARING.
JTB00421NAS1
SITUATION: PAINT SCRATCHES BETWEEN THE REAR DOOR AND REAR DOOR APERTURE MAY BE EVIDENT. CAUSE: THIS MAY BE CAUSED BY A COMBINATION OF DOOR TRIM INSTALLATION AND REAR DOOR ALIGNMENT.
JTB00423NAS1
SITUATION: A 'HUMMING' NOISE MAY BE EVIDENT FROM THE ENGINE WHEN THE ENGINE IS IDLING. CAUSE: THIS MAY BE CAUSED BY DUST AND/OR WATER INGRESS TO THE PRIMARY DRIVE BELT IDLER PULLEY BEARING.
6-265NAS
VEHICLES MAY EXPERIENCE CLICKING NOISE WHEN OPERATING WINDOWS
K266NAS1
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2014-2015 MODEL YEAR XF (X250) VEHICLES WHICH MAY EXPERIENCE A 'CLICKING' NOISE WHEN OPERATING THE FRONT DOOR WINDOWS UPWARDS AND/OR MAY BE UNABLE TO OPEN OR CLOSE THE WINDOW. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED NEW VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW VEHICLE SALE PENDING COMPLETION OF THE SERVICE INSTRUCTION DETAILED IN THIS TECHNICAL BULLETIN.
SSM72238
ISSUE:- CUSTOMERS HAVE REPORTED THAT CHROME AND BLACK DOOR FINISHERS ON THE REAR DOOR BECOME SLIGHTLY ADRIFT DUE TO PARTIAL DELAMINATION AT THE BASE OF THE REAR DOOR 'B' POST. (PLEASE VIEW ATTACHMENT EXAMPLE) CAUSE:- EXCESS APPLIED TORQUE DURING PROFILING CAN CAUSE THE FIXING SCREW TO PROTRUDE THROUGH THE MOULDING INTO THE ADHESIVE STRIP. OVER TIME, THIS CAN WEAKEN THE ADHESIVE CREATING THE PARTIAL DELAMINATION.
SSM-72202
JAGUAR: ON SOME VEHICLES, THERE IS AN ISSUE WITH THE DOOR LATCH AND ITS FUNCTIONALITY AND THE NEED TO GET TO ROOT CAUSE TO PREVENT UNNECESSARY REPLACEMENT. MODEL XF, X250, XK, X150. *PE UPDATED 8/4/15. *PE
JTB00393NAS1
SITUATION: ON VEHICLES FITTED WITH THE 2.0L GTDI ENGINE ONLY, A LOSS OF PERFORMANCE MAY BE EXPERIENCED AND/OR THE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED AND DIAGNOSTIC TROUBLE CODE (DTC) P0299-00 MAY BE STORED IN THE ENGINE CONTROL MODULE (ECM). CAUSE: THIS MAY BE CAUSED BY A BREAKDOWN OF EXHAUST MANIFOLD INTERNALS CAUSING A RESTRICTION AND/OR TURBOCHARGER DAMAGE.
JTB00415NAS2
SITUATION: AFTER COMING TO A STOP, THE VEHICLE WILL NOT MOVE OFF AND THE TRANSMISSION MAY APPEAR TO BE IN NEUTRAL EVEN THOUGH THE TRANSMISSION CONTROL SWITCH HAS NOT BEEN MOVED. THE TRANSMISSION GEAR POSITION INDICATOR ON THE GEAR SELECTOR AND IN THE INSTRUMENT CLUSTER MESSAGE CENTER MAY BE FLASHING 'D' OR 'S'. IF THE ENGINE IS STOPPED AND RESTARTED OR NEUTRAL (N) OR PARK (P) AND THEN DRIVE (D) OR SPORT (S) IS SELECTED, VEHICLE OPERATION RETURNS TO NORMAL. CAUSE: THIS MAY BE CAUSED BY A TRANSMISSION CONTROL MODULE (TCM) SOFTWARE ISSUE.
6-263USA
TRANSMISSION MASS DAMPER MAY HAVE BEEN TIGHTENED TO AN INCORRECT TORQUE VALUE.
K278 UPS3815-2BN
TRANSMISSION MASS DAMPER MAY HAVE BEEN TIGHTENED TO AN INCORRECT TORQUE VALUE.
JTB00415NAS1
SITUATION: AFTER COMING TO A STOP, THE VEHICLE WILL NOT MOVE OFF AND THE TRANSMISSION MAY APPEAR TO BE IN NEUTRAL EVEN THOUGH THE TRANSMISSION CONTROL SWITCH HAS NOT BEEN MOVED. THE TRANSMISSION GEAR POSITION INDICATOR ON THE GEAR SELECTOR AND IN THE INSTRUMENT CLUSTER MESSAGE CENTER MAY BE FLASHING 'D' OR 'S'. IF THE ENGINE IS STOPPED AND RESTARTED OR NEUTRAL (N) OR PARK (P) AND THEN DRIVE (D) OR SPORT (S) IS SELECTED, VEHICLE OPERATION RETURNS TO NORMAL. CAUSE: THIS MAY BE CAUSED BY A TRANSMISSION CONTROL MODULE (TCM) SOFTWARE ISSUE.
JTB00394NAS2
SITUATION: A METALLIC 'CLICKING' / 'RASPING' NOISE MAY BE EVIDENT FROM THE ENGINE. THE NOISE MAY BE MORE NOTICEABLE WHEN THE ENGINE IS AT IDLE SPEED AND WHEN THE ENGINE IS COLD. CAUSE: THIS MAY BE CAUSED BY A NOISY HIGH PRESSURE FUEL PUMP OUTLET VALVE.
JTB00394NAS1
SITUATION: A METALLIC 'CLICKING' / 'RASPING' NOISE MAY BE EVIDENT FROM THE ENGINE. THE NOISE MAY BE MORE NOTICEABLE WHEN THE ENGINE IS AT IDLE SPEED AND WHEN THE ENGINE IS COLD. CAUSE: THIS MAY BE CAUSED BY A NOISY HIGH PRESSURE FUEL PUMP OUTLET VALVE.
SSM72141
ISSUE: A STEERING WHEEL SHIMMY MAY BE EVIDENT DURING THE PRE-DELIVERY INSPECTION (PDI) ROAD TEST DUE TO TEMPORARY FLAT SPOTS ON THE ROLLING SURFACE OF THE TIRE. CAUSE: TEMPORARY FLAT SPOTS NATURALLY DEVELOP ON THE ROLLING SURFACE OF A TIRE WHEN THE WHEELS OF THE VEHICLE ARE STATIONARY OVER A PERIOD OF TIME.
SSM72190
ISSUE: JLR HAVE SEEN A NUMBER OF WARRANTY CLAIMS REPORTING VARIOUS HEADLINING CREAKS AND RATTLES CAUSE: THE CLIPS USED TO SECURE OUR HEADLINERS ON X250 ARE ONE USE ONLY. (PLEASE VIEW ATTACHMENT). WHEN REMOVING THE HEADLINER THE CLIP MECHANISM WILL BECOME DAMAGED AND THE HEADLINER WILL NOT WILL NOT BE SECURE.
SSM72184
ISSUE: X250 SYSTEM RESET VIA FSJB (FRONT SMART JUNCTION BOX) / RSJB (REAR SMART JUNCTION BOX) CLEAR DOWN. CAUSE: FSJB / RSJBS ARE RETURNED BACK TO THE SUPPLIER FOR TESTING WITH NO FAULTS EVIDENT. THE SYSTEM COMPLEXITY REQUIRES ALL MODULES TO BE RESTORED TO A DEFAULT STATE WITH REGARDS TO SHORT TERM MEMORY RETENTION OF SETTINGS AND DATA.
SSM72153
ISSUE: FOR THE MODELS IDENTIFIED ABOVE, A CONCERN HAS BEEN IDENTIFIED WITH THE LATEST TCM SOFTWARE RELEASED ON DVD 139 PATCH 15. CAUSE: CURRENTLY UNDER INVESTIGATION WITH JLR ENGINEERING.
SSM72114
ISSUE: HIGH PRESSURE FUEL PUMP DIAGNOSTICS ON 3.0L AJ126 AND 5.0L AJ133 ENGINES HAVE BEEN UPDATED. ACTION: PLEASE REFER TO THE PROCEDURE BELOW FOR INFORMATION ON HOW TO ACCESS THE NEW INFORMATION THROUGH SDD.
6-257USA
A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2015 MODEL YEAR XF (X250) VEHICLES, FITTED WITH THE 3.0L SC V6 ENGINE ONLY, WHERE THE ENGINE CONNECTING ROD SECURING BOLTS MAY NOT BE TO THE CORRECT TORQUE SPECIFICATION."
6-256NAS
AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2015 MODEL YEAR XF (3.0 SPORT AND 3.0 AWD SPORT ONLY) VEHICLES WHERE THE FLOOR MATS ARE NOT PRESENT UPON RECEIPT OF THE VEHICLE."
K264 UPS8314-1BN
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2015 MODEL YEAR XF (X250; 3.0 SPORT AND 3.0 AWD SPORT ONLY) VEHICLES WHERE THE FLOOR MATS ARE NOT PRESENT UPON RECEIPT OF THE VEHICLE. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW OR USED VEHICLE SALE PENDING COMPLETION OF THE REWORK ACTION DETAILED IN THIS TECHNICAL BULLETIN.
JTB00377NAS1
SITUATION: MULTIPLE WARNING LIGHTS MAY ILLUMINATE ON THE INSTRUMENT CLUSTER. CAUSE: THIS MAY BE CAUSED BY FLUID INGRESS THROUGH THE FRONT END WIRING HARNESS AND WASHER PUMP.
JTB00380NAS2
SITUATION: INADEQUATE A/C PERFORMANCE, LOW PRESSURE RECORDED ON THE HIGH PRESSURE SYSTEM, AND/OR HIGH PRESSURE RECORDED ON THE LOW PRESSURE SYSTEM MAY BE EXHIBITED WITH THE COMPRESSOR CLUTCH (WHERE APPLICABLE) WORKING PROPERLY. CAUSE: THIS MAY BE CAUSED BY THE A/C COMPRESSOR DIRECT PRESSURE SENSING (DPS) VALVE BEING WORN.
JTB00388NAS1
SITUATION: THIS IS AN INFORMATION ONLY BULLETIN TO AID IN THE DIAGNOSIS OF HYDRAULIC POWER STEERING ISSUES. ACTION: WHEN DIAGNOSING CUSTOMER CONCERNS RELATING TO THE HYDRAULIC POWER STEERING SYSTEM, REFER TO THE SERVICE INFORMATION BELOW.
SSM39211
RE-ISSUED DEC 2015. ISSUE: FUEL INJECTORS CLOGGED LEADING TO POOR RUNNING / MISFIRES / ENGINE DETONATION ON AJ-V8 ENGINES. CAUSE: POOR FUEL QUALITY OR FUEL CONTAMINANTS BLOCKING THE HOLES IN THE FUEL INJECTOR.
SSM72002
ISSUE: LOW COOLANT MESSAGE DISPLAYED. A COOLANT LEAK IS FOUND FROM THE SEAM ON COOLANT PIPE (AJ8 9664). SEE THE ATTACHED FILE FOR AN EXAMPLE OF THE LEAK LOCATION. CAUSE: A PROCESS ISSUE AT COMPONENT SUPPLIER
TB-JTB-00377
JAGUAR: FLUID HAS INGRESSED THROUGH FRONT END WIRING HARNESS AND WASHER PUMP CAUSING MULTIPLE WARNING LIGHTS, IN INSTRUMENT CLUSTER, TO ILLUMINATE. MODEL 2012-15 XF (X250). *PE
6-195NAS
JAGUAR: XF(250),( XJ X351), (X150)CUSTOMERS EXPERIENCING A KNOCKING NOISE FROM THE STEERING GEAR. *LJ
6195NAS2
STEERING GEAR FIXING.
JTB00380NAS1
Inadequate A/C Performance / Direct Pressure Sensing Valve Replacement
JTB00403NAS1
Transfer Case Control Module Rotary Position Sensor Fault Misdetection
SSM72087
ISSUE: A CUSTOMER MAY REPORT ONE OF THE FOLLOWING SYMPTOMS: 1) BATTERY CHARGING WARNING MESSAGE OR ECO STOP INHIBITED MESSAGE IS DISPLAYED IN THE INSTRUMENT CLUSTER 2) ECO STOP IS NON-FUNCTIONAL OVER A NUMBER OF DRIVE CYCLES 3) THE VEHICLE EXPERIENCES AN UN-COMMANDED SHUTDOWN AFTER AN ECO STOP EVENT AND REQUIRES AN IGNITION RESTART. CAUSE: VARIOUS CONDITIONS CAN LEAD TO THE CONCERN, AS DETAILED BELOW
SSM72114Attachme
3.0 & 5.0 Gasoline engines ? High pressure fuel pump diagnostics
SSM72082
ISSUE A SIGNIFICANT NUMBER OF TSS MOTORS HAVE BEEN REPLACED UNDER WARRANTY, WHEN RETURNED TO THE SUPPLIER FOR ANALYSIS MANY ARE DEEMED AS NO FAULT FOUND. DTCS MAY BE PRESENT, DUE TO THIS CARRY OUT A DTC GLOBAL READ USING THE RECOMMENDED DIAGNOSTIC AND FOLLOW THE HELP TEXT FOR EACH DTCS. IT IS POSSIBLE DURING AN ECO STOP START THAT THE VEHICLE DOES NOT RE-START. CAUSE INCORRECT DIAGNOSIS.
SSM72041
ISSUE: SUBMITTING A STEERING SYSTEM NOISE EPQR. CAUSE: UNDER INVESTIGATION
DVD139-10
Software Update.
DVD139-11
Software Update.
SSM72037
ISSUE: IN SOME CIRCUMSTANCES, THE CUSTOMER IS REPORTING THE ENGINE FAILING TO START, THE ENGINE RUNNING ROUGH, THE CHECK ENGINE LIGHT BEING DISPLAYED, OR A COMBINATION OF THESE SYMPTOMS. CAUSE: DTC'S CAPTURED BY THE VEHICLE ELECTRONIC MODULES SHOULD BE USED TO AID INVESTIGATION OF A VEHICLE WITH THIS ISSUE TO HELP IDENTIFY ROOT CAUSE. IN SOME CASES, THE FUEL PUMP DRIVER MODULE - C2C35672, THE IN TANK FUEL PUMP - C2D28002 OR THE CONNECTIONS TO THESE PARTS MAY BE AT FAULT.
6-252NAS
A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2015 MODEL YEAR F-TYPE (X152) AND XF (X250; 3.0L S/C V6 AND 5.0L S/C V8 ONLY) VEHICLES WITH THE DURABILITY OF THE SUPERCHARGER COOLING COOLANT PUMP"
JTB00390NAS1
Fuel Gauge Does Not Display 'Full'
K261 UPS7314-4BN
SITUATION: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2015MY F-TYPE (X152) AND XF (X250; 3.0L S/C V6 AND 5.0L S/C V8 ONLY) VEHICLES WITH THE DURABILITY OF THE SUPERCHARGER COOLING COOLANT PUMP. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW OR USED VEHICLE SALE PENDING COMPLETION OF THE REWORK ACTION DETAILED IN THIS TECHNICAL BULLETIN.
K261-UPS7314-4bN
Supercharger Cooling Coolant Pump Durability Concern.
7-091USA
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
7091USA
In the case of the Primary drive belt becoming loose or detached, or the Power Steering pump pulley detaching, the vehicle will lose its power assisted steering.
J044NAS1
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SSM72034
CONCERN: THERE IS AN OIL LEAK FROM THE TRANSFER CASE FLANGE, TO FRONT PROP SHAFT PLEASE SEE THE ATTACHED PICTURES, ON XJ AND XF ALL WHEEL DRIVE VEHICLES ONLY CAUSE: ENGINEERING ARE INVESTIGATING THE CAUSE OF THIS ISSUE AND REQUIRE THE FLOWING ACTION.
SSM72035
CONCERN: JAGUAR LAND ROVER AND THE SUPPLIER HAVE INSPECTED 101 WARRANTY CLAIMS FOR HEATED OXYGEN SENSORS (HO2S). 23% WERE FOUND TO HAVE NO DEFECTS. CAUSE: ONE POSSIBLE REASON FOR THIS IS THAT ALL HO2S SENSORS ARE REPLACED WHEN ONLY ONE IS UNSERVICEABLE.
SSM71803-3
Gen 2.1 Touch screen display recovery process
SSM72013
ISSUE: CUSTOMERS HAVE REPORTED THAT A WARNING TRIANGLE APPEARS ON THE TOUCH SCREEN AND IF TOUCHED A SYMBOL, LIKE A SPEEDO / REV COUNTER APPEARS. (SEE ATTACHED FILES FOR CLARIFICATION OF WHICH WARNING SYMBOL IS MEANT) CAUSE: THIS IS INTENTIONAL AND IS TO INFORM THE DRIVER THAT THERE IS A WARNING MESSAGE FOR THEIR ATTENTION AND THE MESSAGE IS DISPLAYED IN THE CLUSTER.
SSM72022
ISSUE: SEATS NOT MOVING IN ONE DIRECTION / ONE AXIS CAUSE: MOTOR CONNECTIONS NOT FULLY LATCHED
JTB00288NAS1
SITUATION: THE ENGINE MAY REQUIRE EXTENDED CRANKING OR FAIL TO START UNDER COLD (-4°F / -20°C AND LOWER) AMBIENT TEMPERATURE CONDITIONS. CAUSE: THIS MAY BE CAUSED BY HIGH VISCOSITY OIL WHICH CREATES LOWER CRANKING SPEEDS, ADVERSELY AFFECTING COLD START CAPABILITY. MAKE SURE ALL OTHER POSSIBLE CAUSES FOR EXTENDED CRANKING OR FAILURE TO START UNDER COLD AMBIENT TEMPERATURE CONDITIONS HAVE BEEN REPAIRED BEFORE PROCEEDING.
6-247NAS
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
K262 UPS7514
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
K262 UPS7514-4BN
SITUATION: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2015 MODEL YEAR F-TYPE (X152), XF (X250), AND XJ (X351) VEHICLES WHERE THE TORQUE OF SOME OF THE FIXINGS THAT SECURE THE ANCILLARIES TO THE ENGINE MAY NOT BE TO THE CORRECT SPECIFICATION. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW OR USED VEHICLE SALE PENDING COMPLETION OF THE REWORK ACTION DETAILED IN THIS TECHNICAL BULLETIN.
K262-UPS7514-4bN
Engine Front Ancillary Fixings.
SSM51357
ISSUE: WHEN INVESTIGATING CUSTOMER REPORTS FOR INCORRECT FUEL GAUGE CONCERNS THE DEALER TECHNICIAN MAY DIAGNOSE THAT THE FUEL SENDERS ARE OPEN CIRCUIT. THIS DIAGNOSIS MAY BE INCORRECT DEPENDING ON THE MULTIMETER SETTINGS SELECTED BY THE TECHNICIAN DURING MEASUREMENT. CAUSE: THE MULTI METER RANGE MAYBE SET AT 'AUTO' AND DURING A SWEEP OF THE SENDER FROM 50OHMS TO 998OHMS THE MULTI METER HAS TO CHANGE ITS MEASUREMENT RANGE. FOR APPROXIMATELY 1 SECOND, DURING THE RANGE SWITCH OVER POINT, THE MULTI METER DISPLAY INDICATES AN OPEN CIRCUIT. THIS IS INCORRECTLY BEING DIAGNOSED AS A SENDER FAULT
SSM72012
ISSUE THE WRONG COMPONENT MAYBE REPLACED WHEN TROUBLESHOOTING BLUETOOTH CONNECTIVITY IN CAR. CAUSE THE FRONT CONTROL DISPLAY INTERFACE MODULE (TOUCHSCREEN) HAS NO EFFECT ON BLUETOOTH CONNECTIVITY IN THE CAR AND AS SUCH MAY BE INCORRECTLY DIAGNOSED AND REPLACED AS THE SOURCE OF THE ISSUE.
DVD13907
Software update 07
SSM71538 Revised
Door Lock Cylinder Cover - Fitment at PDI / Replacement
SSM71538 Updated
Door Lock Cylinder Cover - Fitment at PDI / Replacement
SSM71538Attachme
Door Lock Cylinder Cover - Fitment at PDI / Replacement
SSM72000
ISSUE THE ADAPTIVE CRUISE FUNCTION DOES NOT OPERATE. THE INSTRUMENT PACK WILL SHOW A YELLOW WARNING TRIANGLE AND THE MESSAGE "RADAR SENSOR BLOCKED ALSO ON INTERROGATION OF THE MODULE THE FOLLOWING CODE WOULD BE LOGGED C1A67-97, FORWARD LOOKING SENSOR OBSTRUCTED OR BLOCKED. CAUSE THE RADAR IS LOCATED BELOW THE FRONT NUMBER PLATE PLINTH ON THIS MODEL. IF THE INCORRECT SIZE NUMBER PLATE OR MULTIPLE NUMBER PLATES ARE FITTED THIS CAN OBSTRUCT THE RADAR.
SSM67697
Lack of Cooling From Air Conditioning
SSM67697-2
Lack of Cooling From Air Conditioning
SSM71998
ISSUE CUSTOMERS MIGHT BE EXPERIENCING AN ISSUE WITH IPHONES 6 AND 6PLUS, AS WELL AS IPHONES THAT HAVE BEEN UPDATED TO IOS8. THE ISSUE IS COMMON ACROSS ALL MANUFACTURERS. SYMPTOMS WHEN THE APPLE DEVICE IS CONNECTED TO THE CAR SYSTEM AND A CALL IS RECEIVED THERE IS NO OPTION TO ANSWER OR REJECT THE INCOMING CALL ON THE SYSTEM. THE STEERING WHEEL CONTROLS ALSO HAVE NO EFFECT. THE TOUCH SCREEN CONTINUES TO DISPLAY THE PHONE SCREEN. THE POP-UP SCREEN TO ANSWER OR REJECT THE CALL IS NOT SHOWN.
JTB00379NAS1
Front / Rear Lamp Condensation - Information Only
SSM71974
ISSUE: A SIGNIFICANT NUMBER OF BMS (BATTERY MONITORING SYSTEM) MODULES HAVE BEEN REPLACED WHEN DTC B11DB-87 IS LOGGED, WHEN RETURNED TO THE SUPPLIER FOR ANALYSIS MANY ARE DEEMED NO FAULT FOUND CAUSE: INCORRECT DIAGNOSIS
SSM64857
Distorted Playback When Using iPod / iPhone. 13MY onwards.
SSM71803
Gen 2.1 Touch screen display recovery process
SSM71915
ISSUE:- CUSTOMERS HAVE REPORTED THAT THE BATTERY CHARGING WARNING LAMP IS ILLUMINATED CAUSE:- THE MAIN NEGATIVE EARTH CABLE FROM THE VEHICLE BATTERY TO THE BODY AT LOCATION G4D178 CAN WORK LOOSE DUE TO THE FITTING AND REMOVAL OF THE NEGATIVE BATTERY CLAMP..
SSM71917
vehicles with battery charging warning lamp illuminated
SSM71896
ISSUE THE COMPLETE GEAR SHIFT MODULES (GSM) ARE BEING REPLACED WHEN THERE HAS BEEN A CLAIM REPORTED OF AN APPEARANCE DEFECT WITH THE ROTARY GEAR SELECTOR (ROTARY CONTROL KNOB) , WITH ISSUES SUCH AS PEELING CHROME AND ROUGH EDGES. THE ROTARY GEAR SELECTOR CAN BE REPLACED INDEPENDENTLY USING A SERVICE KIT SERVICE KIT C2D38186 IS AVAILABLE FOR XK150 12MY ONWARDS & XJ351 10MY ONWARDS SERVICE KIT C2Z8728 IS AVAILABLE XK150 & XF250 PRE 12MY SERVICE KIT C2Z29872 IS AVAILABLE ON XF250 12MY ONWARDS CAUSE ROTARY CONTROL KNOB BEING REPLACED DUE TO POOR APPEARANCE NOTE: THE ROTARY CONTROL KNOB SHOULD ONLY BE REPLACED UNDER WARRANTY IF THE APPEARANCE IS DUE TO A MANUFACTURING DEFECT
SSM71863
ISSUE: A CUSTOMER MAY REPORT A CONCERN OF INCONSISTENT OPERATION OF THE TRUNK LID WHEN THE INTERIOR OR REMOTE RELEASE BUTTONS ARE OPERATED. THE CORRECT FUNCTION IS FOR THE TRUNK LID TO BE RELEASED FROM THE LATCH AND NOT TO RISE TO ITS FULLY OPEN POSITION. CAUSE: IN WARM INTERNAL OR EXTERNAL TEMPERATURES EXPANSION OF GAS AND FLUID IN THE STRUT MAY CAUSE THE TRUNK TO OPEN TO ITS FULL EXTENT. THE XF VEHICLE IS DESIGNED WITH A 'LIFT ASSIST' AND POWER CLOSE SYSTEM. THIS IS NOT AN ERROR CONDITION AND IS LESS LIKELY ON VERSIONS WITH A TRUNK SPOILER WHERE ONLY ONE STRUT IS USED. THE SYSTEM WILL ALWAYS HAVE ENOUGH PRESSURE TO SUPPORT THE BOOT / TRUNK LID, ONCE FULLY OPENED.
SSM71863-1
Trunk / Boot lid operation - not lifting up all the way
JA14PA-11
PLEASE BE ADVISED THAT WATER PUMP PART NUMBERS C2Z21781, C2Z28248, AND C2Z29189 -- 3.0L V6 / 5.0L V8 -- COME WITH FOUR (4) MOUNTING BOLTS. PRIOR TO INSTALLING THIS PART, INSPECT THE PACKAGING AND MAKE SURE ALL FOUR (4) BOLTS ARE PRESENT.
SSM67097
Fasia switch pack(FSP) buttons sticking in operation
SSM67097Attachme
Fasia switch pack(FSP) buttons sticking in operation
DVD13810
SDD Updates
JTB00208NAS2
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
JTB00361NAS1
Diagnostic Module Tank Leakage (DMTL)
SSM71832
Diagnostic process for Drivers Airbag Warning Light
SSM71803-2
Gen 2.1 Touch screen display recovery process
SSM71822
New vehicle storage (Transit relay / Transit mode)
SSM71361
Diagnostic Concerns.
SSM71853
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SSM71838
XF Diagnostic process for Day Night Mode Activation
SSM71827
Climate Controlled Seats Diagnosis & Testing
SSM-71832
JAGUAR: ON SOME VEHICLES, THE INSTRUMENT CLUSTER WOULD ILLUMINATE THE AIR BAG WARNING LIGHT AFTER PREVIOUS REPAIR, DUE TO INCORRECT DIAGNOSED OF DRIVER'S AIR BAG CIRCUIT. MODEL XK (X150), F TYPE (X152), XJ (X351), XF (X250). *PE
DVD13707
DVD software update
DVD13800
DVD software update
JTB00160NAS3
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
JTB00346NAS1
Transit Protection / Wrapguard Staining
SSM71803-1
Gen 2.1 Touch screen display recovery process
SSM71811
Steering Gear Transfer Pipe change
SSM-71811
JAGUAR: THE POWER STEERING GEARS ARE LEAKING FLUID DUE TO AN O RING IN TRANSFER PIPES CAN, DEFORM IN SOME CASES, RESULTING IN LEAKAGE FROM MATING SURFACE BETWEEN STEERING GEAR AND TRANSFER PIPES. MODEL XK (X150), F-TYPE (X152), XJ (351), XF (X250). *PE
SSM68938
XF 2.0 GTDI Rattle/Vibration from front Wheelarch area
SSM68938Attachme
Noise Vibration
SSM69038Attachme
XF 2.0 GTDI Rattle/Vibration from front Wheelarch area
JTB00278NAS2
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SSM71794
AM Frequency Stuck In FM Preset
SSM71794Attachme
AM Frequency Stuck In FM Preset
SSM71790
Climate Control.
SSM70018
Transmission DTC P0780-94
JTB00257NAS3
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
JTB00258NAS2
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SSM53217
XF Bumper to Headlamp Gap.
SSM71678
Steering Column rake & reach inoperative
SSM71598-2Attach
Post K202 Transmission Control Switch Issues Rise and FALL
SSM71598
Post K202 Transmission Control Switch Issues
SSM71538
Door Lock Cylinder Cover - Fitment at PDI / Replacement
JTB-00307-NAS-2
SITUATION: WHEN OPENING A FRONT DOOR, THE FRONT DOOR FINISHER MAY CONTACT THE REAR DOOR FINISHER. CAUSE: THIS MAY BE CAUSED BY THE FRONT DOOR FINISHER MOVING REARWARDS ON THE DOOR.
SSM71498
Front drive shafts rubber boots split or damaged
SSM71218
Parkbrake Warning Lamp I l luminated
SSM70478
2.0 GTDI Turbocharger
SSM70698
Bluetooth phone connectivity
SSM69078
Bluetooth issues after software updates.
SSM70338
Rear transport tow eye being left in place or not discarded
SSM70378
No Communication with Chassis Control Modules
SSM70138
Smart Junction Box Issues
SSM70138Attachme
Smart Junction Box Issues
DVD13604
Software update 04
SSM67977
Steering Column Rake / Reach Operation Innoperative
SSM70158
JTB00280 On Hold
SSM70058
Vehicle Communication Device fails to communicate
SSM69458-2
Unable to select preferences on the touch screen
SSM69518-2
Unable to save navigation co-ordinates
SSM69558-2
Navigation errors or freezing on the `Initalization` screen
SSM69558
Navigation errors or freezing on the `Initalization` screen
SSM69458
Unable to select preferences on the touch screen
SSM69518
Unable to save navigation co-ordinates
DVD136-1
the DVD software update
SSM69238
2.2 Diesel Coolant Pipe noise/resonance
SSM69238Attachme
2.2 Diesel Coolant Pipe noise/resonance
SSM68918
Run in specification for new A/C compressors - all models
SSM69038
HVAC Evaporator Data Requested Upon Replacement
SSM68878
RCM - Configuration failure DTC`s logged in module
JTB-00311-NAS-1
SITUATION: AN ODOR MAY BE PRESENT WHEN THE CLIMATE CONTROL SYSTEM IS SWITCHED 'ON'. CAUSE: THIS MAY BE CAUSED BY MOLD SPORE ACCUMULATION / BUILD-UP IN THE EVAPORATOR CORE.
JTB00311NAS1
Climate Control System Odor.
SSM68398
Window Regulator mechanical creak
SSM68398Attachme
Window Regulator mechanical creak
JTB-00304-NAS-1
SITUATION: A LOWER-LEVEL SERVICE REPAIR PART IS NOW AVAILABLE IN THE EVENT OF A FRONT SUN VISOR VANITY MIRROR ISSUE. CAUSE: A LOWER-LEVEL SERVICE REPAIR PART TO BE USED IN THE EVENT A FRONT SUN VISOR VANITY MIRROR REQUIRES REPLACEMENT.
SSM68257
window operation squeak / squeal.
SSM68358
Audio System Speaker Diagnosis
SSM67917
Vehicle seat memory module logs U1A4C 00
SSM66697
Title: 5.0L V8 (AJ133) overheating due to incorrect
SSM66637
Charging a vehicle fitted with Battery monitoring system
SSM65997
Oxygen sensor DTC`s
SSM65997Attachme
Oxygen sensor DTC`s
SSM65437
DTC P026A on Supercharged Engines only
SSM65437Attachme
DTC P026A on Supercharged Engines only
SSM65177
Difficult fuel filling
SSM64557
Charge Air Hose assy detachment.
SSM64737
Entertainment Systems.
SSM64657
water pump improvement.
SSM59597
Audio Amplifier Quiescent drain
SSM63697
Fuel Injector Concerns 5.0 AJ133 Gasoline.
SSM63697a
Fuel Injector Concerns 5.0 AJ133 Gasoline.
SSM63477
Diagnostic Concerns.
SSM63197
HLDF Programming - `Candidate Not Available` message.
SSM62877
XF LHF Indicator Inoperative.
SSM62657
Hood / Bonnet Ajar Switch.
SSM62197
Front Control Display Interface Module Re-configuration.
6195NAS
Steering Gear Pinion Bolt.
SSM62217
Loose battery terminals.
SSM62038
Mongoose Update
6192USA
Quality Assurance Stop.
SSM61657
JTB00268 engine hard to start after hot soak - fan running Category Driveability.
SSM59857
Fuel System Concerns.
SSM42832
Door Lock Cylinder Cover - Fitment at PDI / Replacement.
SSM61257
Title MOST system diagnosis
SSM62038Attachme
Mongoose Update.
SSM60117
SDD enhancements for fuel gauge and pump issues-10MY onwards.
SSM60337
Fuel Gauge / Pump Diagnostic Aids.
SSM60178
Important firmware update required for the DA Dongle /DA-VINA.
SSM59597a
Entertainment Systems.
SSM59617
Infotainment System AV button greyed out.
SSM589571
Image.
SSM589572
Image.
SSM58877
Head Lamp / Fog Lamp - Discolouration / Distortion.
SSM58937
Cigar Lighter Elements Not Supplied.
DVD13104
DVD software update
SSM37157
RE-ISSUED DEC 2015. PLEASE NOTE THAT AS YET JAGUAR VEHICLES WITH BULB FAILURE MONITORING SYSTEMS FOR TRAILER LIGHT FAILURE SENSING ARE NOT COMPATIBLE WITH TRAILER LIGHT BOARDS THAT HAVE LED BASED ILLUMINATION. AS A RESULT OF THIS THE LED LIGHTING ON THE TRAILER BOARD MAY FLICKER DURING THE SENSING FUNCTION. (THIS ISSUES WILL ALSO PRESENT ITSELF IF FITTING LED REAR LIGHT CLUSTERS AVAILABLE IN THE AFTERMARKET(NON-JAGUAR APPROVED ACCESSORY) BASED UPON THIS WE RECOMMEND THAT TRAILER LIGHT BOARDS WITH STANDARD INCANDESCENT BULBS ONLY ARE FITTED.
SSM44574
RE-ISSUED DEC 2015. ISSUE: OPERATION OF FRONT AND REAR SEAT BELTS. CAUSE: JAGUAR ARE RECEIVING A GROWING NUMBER OF REPORTED CONCERNS FROM XF CUSTOMERS RELATING TO THE OPERATION OF FRONT AND REAR SEAT BELTS, MANY OF THESE REPORTED CONCERNS HAVE BEEN INDUCED BY THE CUSTOMER OR SIMPLY BY THE CUSTOMER NOT UNDERSTANDING HOW THE FRONT AND REAR SEAT BELTS OPERATE. THESE CONCERNS REFER TO THE BELTS STICKING OR SEIZING IN OPERATION (ALR SYSTEM ACTIVE) TWISTED WEBBING AND SLOW RETRACTION.
SSM43055
RE-SSUED JANUARY 2015. ISSUE: SEAT MOVEMENT MAYBE RESTRICTED ON SOME VEHICLES THAT HAS THE SEAT MEMORY FUNCTION. CAUSE: IF AN OBSTRUCTION IS ENCOUNTERED WHILE THE SEAT IS IN MOTION, THE SEAT WILL STOP MOVING AND FURTHER MOVEMENT WILL BE RESTRICTED UNTIL THE SEAT HAS BEEN RESET.
SSM42872
ISSUED DEC 2015. ISSUE: JAGUAR ARE CONTINUING TO SEE NO FAULT FOUND WARRANTY RETURNS ON HEADLAMPS AND ASSOCIATED CONTROL MODULES CAUSE: INCORRECT DIAGNOSIS.
SSM41158
Rust Spots on Rear Bumper Upper Surface
SSM40913
Engine-Compartment Lid Ajar Switch.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.