SSM76478 - 21JUL26
Other
Intermittent Passive Entry Operation 24MY Or With New Service Smart Key Fob.
Vehicle report
2021 JAGUAR XF
Service bulletins
379 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
E002 - 20JUL26
Service Bulletin/Repair Instructions
Exhaust System Oxygen (O2) Sensors - Extended Warranty
H504v2 - 18MAY26
Service Bulletin/Repair Instructions
Body Control Module (BCM) does not fully meet US importation requirements. The BCM requires replacement with a new component which fully meets the US importation requirements.
H474 Jaguar 15MAY26
Other
Software Over The Air (SOTA) updates are failing to complete. Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
H490v3 - 01MAY26
Service Bulletin/Repair Instructions
Arduous customer drive cycles have been found to accelerate the degradation of engine oil, leading to generation of engine oil sludge deposits in high pressure engine oil galleries of the engine and inside the Continuous Variable Valve Lift (CVVL) unit.
H474 Jaguar 17APR26
Other
Software Over The Air (SOTA) updates are failing to complete.
H474 Jaguar 20MAR26
Other
Software Over The Air (SOTA) updates are failing to complete
SSM000028 - 18MAR26
Other
Wireless Charger - Charging Interruption With iPhone 15 and 16 Devices
TUCC_MAR2026_26
Other
There are several scenarios where the key may be set to a deactivated state.
TUCC_MAR2026_27
Other
INCONTROL REMOTE APP WAKE UP TIMER
TUCC_MAR2026_28
Other
While driving with satellite maps, sometimes image doesn't load fully and then comes back
SSM76412 - 10MAR26
Other
Smart Key Deactivated message on instrument cluster and is unable to start their vehicle.
Jaguar_H474 02-20-2026
Other
Software Over The Air (SOTA) updates are failing to complete. Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
TUCC_JAN2026_20
Other
PIVI WIRELESS CARPLAY / ANDROID AUTO CONNECTIVITY
TUCC_JAN2026_26
Other
After vehicle off, the fan continues to run at high speeds.
SSM000017-19DEC25
Other
Coolant fan may continue running at high speed after ignition shut-off
SSM000013-18DEC25
Other
PIVI - Unable to log into InControl account in vehicle
TUCC_DEC2025_32
Other
BODY / HMI CAN FUNCTIONS RESET EVERY 8-10 MINUTES
TUCC_DEC2025_34
Other
PASSIVE ENTRY INTERMITTENT OPERATION
TUCC_DEC2025_35
Other
Vehicles may exhibit PIVI Login concerns even with InControl Remote functions operating.
SSM76387 - 29AUG25
Other
Customer may report Body and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset or become inoperable every 8-10 minutes while driving.
TUCC_JUL2025_32
Other
Passive Entry doesn't respond intermittently to access car. Have to use key buttons to get in.
Jaguar_H451_20JUN25
Other
Near Field Sensing Module (NFSM) Wired Updates
Jaguar_H474_20JUN25
Other
Software Updates
TUCC_JUN2025_43
Other
The SOTA Campaign number displayed in the software update screen in the vehicle is only updated when a SOTA campaign completes successfully.
TUCC_JUN2025_46
Other
MIL on Instrument cluster.
Jaguar_H437_16MAY25
Other
Clear SOTA Persistency
Jaguar_H474_16MAY25
Other
Software Updates
Jaguar_H451_16MAY25
Other
Near Field Sensing Module (NFSM) Wired Updates
H474 Letter 12MAY25
Other
Software Updates
TUCC_MAY2025_14
Other
AUTOFRED APPROVAL – COSMETIC DEFECT ON IDMA AND ICDM
H451 Letter 07MAY25
Other
Near Field Sensing Module (NFSM) Wired Updates
Mailing H447 30APR25
Other
Door zone module - quiescent drain
Jaguar_H437_18APR25
Other
Clear SOTA Persistency
Jaguar_H451_18APR25
Other
Near Field Sensing Module (NFSM) Wired Updates
Jaguar_H474_18APR25
Other
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
TUCC_APR2025_18
Other
Leaking windshield that caused the water ingress on the electrical component.
H490v2 - 09APR25
Service Bulletin/Repair Instructions
Engine Oil and Filter Change
H451v3 - 28MAR25
Service Bulletin/Repair Instructions
Near field sensing module wired updates
Jaguar_H437_21MAR25
Other
Vehicles are unable to complete software updates through Software Over The Air (SOTA) and require a Telematic Control Unit Module (TCU) SOTA persistency clear application to be completed.
Jaguar_H451_21MAR25
Other
Vehicles are installed with Near Field Sensing Module (NFSM) that do not support Software Over The Air (SOTA).
Jaguar_H474_21MAR25
Other
A potential concern has been identified on certain vehicles where Software Over The Air (SOTA) updates are failing to complete.
SFCC_MAR2025_17
Other
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the instrument cluster.
SFCC_MAR2025_18
Other
There have been several FRED submissions for a customer allegation of a brake noise concern.
SFCC_MAR2025_20
Other
There have been several FRED submissions for a customer allegation of brake judder/vibration.
SA Owner Letter H447
Other
Door zone module - quiescent drain
Jaguar_H451_21FEB25
Other
Near Field Sensing Module (NFSM) Wired Updates
Jaguar_H474_21FEB25
Other
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
SSM76281
Other
Customers are experiencing a red 'Stop Safely Electrical Fault Detected' warning message displayed in the message center, due to the 12V system not providing the correct electrical support.
SFCC_FEB2025_36
Other
PIVI SATELLITE RADIO CHANEL DISPLAY FAULT
SFCC_FEB2025_45
Other
Low engine coolant lamp warning on instrument panel and/or coolant leak.
SSM76265
Other
PIVI satellite radio favorites screen displays an incorrect channel.
SSM76257
Other
Thermostat Housing Engine Coolant Leak
SSM76257ATT1
Other
Thermostat Housing Engine Coolant Leak
SSM76257ATT2
Other
Thermostat Housing Engine Coolant Leak
SSM76257ATT3
Other
Thermostat Housing Engine Coolant Leak
Jaguar_H451_17JAN25
Other
Near Field Sensing Module (NFSM) Wired Updates
Jaguar_H474_17JAN25
Other
These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required.
Jaguar_H504_17JAN25
Other
BCM replacement with a new component which fully meets the US importation requirements.
Jaguar_H451_20DEC24
Other
Near Field Sensing Module (NFSM) Wired Updates
Jaguar_H504_20DEC24
Other
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements. The requires BCM replacement with a new component which fully meets the US importation requirements.
SFCC_DEC2024_48
Other
Low coolant light on or smell of coolant from engine area.
H490v2
Service Bulletin/Repair Instructions
Engine Oil and Filter Change
SSM76165
Other
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
Jaguar_H504_15NOV24
Other
The BCM requires replacement with a new component which fully meets the US importation requirements.
Jaguar_H451_15NOV24
Other
Near Field Sensing Module (NFSM) Wired Updates
SFCC_NOV2024_32
Other
The engine cooling pump has a visible coolant leak.
SFCC_NOV2024_36
Other
MIL lamp on the instrument cluster. FUEL PUMP DRIVER MODULE INOPERATIVE
SSM76203
Other
Fuel Pump Driver Module Inoperative
Jaguar_H447_18OCT24
Other
Door Zone Module - Quiescent Drain
Jaguar_H451_18OCT24
Other
Near Field Sensing Module (NFSM) Wired Updates
Jaguar_H504_18OCT24
Other
Body Control Module (BCM) does not fully meet US importation requirements.
Defender_N815_18OCT24
Other
NEAR FIELD SENSING MODULE (NFSM) WIRED UPDATES
SFCC_OCT2024_45
Other
Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device.
Jaguar_H447_20SEP24
Other
Door Zone Module - Quiescent Drain
Jaguar_H451_20SEP24
Other
Near Field Sensing Module (NFSM) Wired Updates
Jaguar_H490_20SEP24
Other
Engine Oil and Filter Change
SFCC_SEP2024_25
Other
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
SFCC_SEP2024_45
Other
Low coolant light on or visible signs of engine coolant on or around the coolant pump.
SFCC_SEP2024_52
Other
A customer may report that the windshield wipers stop up on the windshield when turned off.
H440
Service Bulletin/Repair Instructions
Software Updates CLOSED
H474
Service Bulletin/Repair Instructions
Software Updates
MRC_AUG2024_49
Other
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements. The requires BCM replacement with a new component which fully meets the US importation requirements.
JAGUAR H447
Other
Door Zone Module - Quiescent Drain
SFCC_AUG2024_24
Other
concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements. The requires BCM replacement with a new component which fully meets the US importation requirements.
EVA2 SOTA 4.2.0
Over The Air
Improvements to SOTA (Software Over The Air) capability.
SOTA 4.1.5V2
Over The Air
Enhancements to Apple CarPlay, Android Auto, ADAS, Steering
Jaguar_H447_19JUL24
Other
Customer could be left with a vehicle that can not be unlocked or the engine started as a result of a depleted battery State of Charge. The risk is increased if the vehicle is left for a period of time without driving or the daily Drive Cycle is low mileage and may not sufficiently recover the battery. The customer may experience Low Battery Warning.
SOTA S018
Over The Air
Enhancements to Apple AutoPlay, Android Auto, ADAS, Steering
SFCC_JUL2024_30
Other
PIVI SOTA - FAULT DIAGNOS IS AND RESOLUTION
SFCC_JUL2024_41
Other
Low coolant light on or smell of coolant from engine area.
H447v2
Service Campaign
Customer could be left with a vehicle that can not be unlocked or the engine started as a result of a depleted battery State of Charge. The risk is increased if the vehicle is left for a period of time without driving or the daily Drive Cycle is low mileage and may not sufficiently recover the battery. The customer may experience Low Battery Warning.
H440 - JAGUAR
Other
SOFTWARE UPDATES
H447 - JAGUAR
Other
Door Zone Module - Quiescent Drain Publication
SFCC_JUN2024_45
Other
Low coolant light on or smell of coolant from engine area.
H440-JAGUAR
Other
A concern has been identified where certain vehicles are failing to complete existing Software Over The Air (SOTA) updates for the Vehicle Domain Controller (VDC), PIVI and Gateway Module A (GWM). These vehicles have now been stopped from future SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
H447-JAGUAR
Other
A potential concern has been identified where customer could be left with a nonfunctioning vehicle as a result of a depleted battery State of Charge due to the door modules staying awake. Retailers will perform a software update to all door modules.
SFCC_MAR2024_58
Service Bulletin/Repair Instructions
Radio presets clear after ignition cycle. Sirius XM favorites do not store.
SFCC_MAR2024_72
Service Bulletin/Repair Instructions
A Customer may complain of an SRS system warning message being displayed on the instrument panel.
JLRP00257
Service Bulletin/Repair Instructions
Extended warranty on DMTL Pumps 2020MY to 2021MY.
SFCC_FEB2024_32
Service Bulletin/Repair Instructions
Lane Assistance Not Available warning present on Instrument cluster. Lane Keep assist function not possible.
SFCC_JAN2024_38
Service Bulletin/Repair Instructions
Customer may report an active SOTA campaign which fails to complete download or install
S014SOTA4.1.1v3
Service Bulletin/Repair Instructions
Enhancements to the following systems: Wireless Device Charger, High Voltage (HV) Battery Charge Control, Sound System, ABS (Anti-Lock Braking System), Belt Integrated Starter PHEVs, Rear Camera for cars without 360 view.
SFCC_NOV2023_30
Service Bulletin/Repair Instructions
Startup battery keeps draining / Vehicle will not start
SFCC_NOV2023_6
Service Bulletin/Repair Instructions
DTC repair - LKA systems
SSM76103
Service Bulletin/Repair Instructions
No Power Steering Assistance at Start of Drive Cycle â ADAS Warning
SFCC_OCT2023_37
Service Bulletin/Repair Instructions
Customer states the weather app is no longer available
SFCC_OCT2023_40
Service Bulletin/Repair Instructions
Customer reports lack of power and/or check engine light on.
SFCC_OCT2023_47
Service Bulletin/Repair Instructions
The headlamps not fully functioning properly after module replacement.
SFCC_OCT2023_50
Service Bulletin/Repair Instructions
There is moisture inside the headlamp lens
SSM75813
Service Bulletin/Repair Instructions
Weather and Park & Pay Apps disappear after PIVI update
WACCSEP23_6
Service Bulletin/Repair Instructions
Battery low warning displayed on instrument cluster and/or no-start
SFCC_SEP2023_15
Service Bulletin/Repair Instructions
A potential concern has been identified where customer could be left with a nonfunctioning vehicle as a result of a depleted battery State of Charge due to the door modules staying awake.
SFCC_SEP2023_30
Service Bulletin/Repair Instructions
LOSS OF GPS LOCATION AND CLOCK TIME
SFCC_SEP2023_45
Service Bulletin/Repair Instructions
The wiper blades streak, smear, judder or squeak during operation
SFCC_SEP2023_46
Service Bulletin/Repair Instructions
The sunglass holder wonât open or does not operate correctly
S012 SOTAOS4.1.0
Service Bulletin/Repair Instructions
Driving Assistance and Vehicle Dynamics updates
SFCC_AUG2023_43
Service Bulletin/Repair Instructions
FRONT INTERIOR COURTESY LIGHT â NON-ILLUMINATION
SFCC_AUG2023_46
Service Bulletin/Repair Instructions
Lack of power, MIL on.
SSM75935
Service Bulletin/Repair Instructions
Engine Noise
BIG5JUL23_28
Service Bulletin/Repair Instructions
A concern has been identified where certain vehicles are failing to complete existing Software Over The Air (SOTA) updates for the Vehicle Domain Controller (VDC) and PIVI.
SFCC_JUL2023_27
Service Bulletin/Repair Instructions
The E-Call light is not active after completing the Pre-Delivery inspection
SFCC_JUL2023_28
Service Bulletin/Repair Instructions
PIVI IP 36 , BECM OS 4.0.0
SFCC_JUL2023_31
Service Bulletin/Repair Instructions
Battery low warning displayed on instrument cluster and/or no-start.
SSM75725
Service Bulletin/Repair Instructions
MISFIRE OR ROUGH RUNNING
SSM75725ATT
Service Bulletin/Repair Instructions
MISFIRE OR ROUGH RUNNING
SSM76038
Service Bulletin/Repair Instructions
Vehicle Will Not Charge
S010SOTA4.0.0V3
Service Bulletin/Repair Instructions
Redeveloped profiles. Navigation & phone new functionality & improvements. Enhanced High Voltage battery health monitoring/management for I-Pace. HCM bug fixes. SODs refinements.
SFCC_JUN2023_17
Service Bulletin/Repair Instructions
SOFTWARE UPDATES
SFCC_JUN2023_18
Service Bulletin/Repair Instructions
SOFTWARE UPDATES
SFCC_JUN2023_36
Service Bulletin/Repair Instructions
PIVI IP36 , BECM OS 4.0.0 â IMPROVED / CHANGED FEATURES
SSM76023
Service Bulletin/Repair Instructions
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated.
H4395
Service Bulletin/Repair Instructions
Vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller VDC and PIVI.
SSM76010
Service Bulletin/Repair Instructions
A customer may report that the front or rear door latch does not operate as expected.
H352v3
Service Bulletin/Repair Instructions
The engine will not start due to a communication issue between the Instrument Panel Cluster Control Module(IPC) and the Body Control Module (Body Control Module (BCM)).
SFCC_APR2023_27
Service Bulletin/Repair Instructions
Customer reports vehicle will not start with a Smart Key Deactivated message shown in the vehicle display
SSM75972
Service Bulletin/Repair Instructions
3.0L AJ126 Misfire on New Replacement or REMAN units.
SFCC_MAR2023_29
Service Bulletin/Repair Instructions
PIVI based "Weather App", which is accessed from the app drawer, voice and can be a home tile is inoperative â it does not update with location, does not display any weather-related information and will not recover with new software or hardware.
SSM75964
Service Bulletin/Repair Instructions
Amber Malfunction Indicator Lamp (MIL) Displayed â Engine May Not Start With Multiple DTCs Present
SSM75952
Service Bulletin/Repair Instructions
Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App & Parking app are inoperative.
SFCC_FEB2023_36
Service Bulletin/Repair Instructions
Customer reports, Engine Light is on and poor cabin heating.
SFCC_FEB2023_38
Service Bulletin/Repair Instructions
Customer reports, Engine Light is on and engine running rough.
SSM75931
Service Bulletin/Repair Instructions
ENGINE MISFIRE
SSM75925
Service Bulletin/Repair Instructions
Oil Leak Transmission Oil Cooler Pipes
SSM75919
Service Bulletin/Repair Instructions
CHECK ENGINE (AMBER) AND POOR CABIN HEATING
SSM75909
Service Bulletin/Repair Instructions
Malfunction Indicator Lamp
SSM75826
Service Bulletin/Repair Instructions
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
SSM75826ATT
Service Bulletin/Repair Instructions
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
SFCC_OCT2022_23
Service Bulletin/Repair Instructions
Surround camera, 360 Park aid features are not operating
SFCC_OCT2022_34
Service Bulletin/Repair Instructions
Customer reports that low coolant lamp on, coolant leak.
SSM75823
Service Bulletin/Repair Instructions
Chassis Control Module (CHCM) Suspension Warning on Cluster
SSM68398
Service Bulletin/Repair Instructions
Window Regulator mechanical creak
SSM75617
Service Bulletin/Repair Instructions
NEAR FIELD SENSING FEATURE DEGRADATION
SSM75804
Service Bulletin/Repair Instructions
NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
SSM75856
Service Bulletin/Repair Instructions
UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING
SFCC_SEP2022_21
Service Bulletin/Repair Instructions
USB stick not recognized when inserted into the Front Portable Media Interface Panel
SFCC_SEP2022_22
Service Bulletin/Repair Instructions
PIVI â Loss of GPS location and clock time
SFCC_SEP2022_31
Service Bulletin/Repair Instructions
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
SSM75849
Service Bulletin/Repair Instructions
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
SSM75849ATT
Service Bulletin/Repair Instructions
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
SSM75728
Service Bulletin/Repair Instructions
USB STICK NOT RECOGNIZED
S004J
Service Bulletin/Repair Instructions
SOTA CAMPAIGN
SFCC_AUG2022_20
Service Bulletin/Repair Instructions
SOTA CAMPAIGN
SFCC_AUG2022_35
Service Bulletin/Repair Instructions
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
SFCC_JUN2022_32
Service Bulletin/Repair Instructions
Driveline Noise or Vibration
SFCC_JUN2022_33
Service Bulletin/Repair Instructions
Transfer Case Judder with Steering Input Applied
SFCC_MAY2022_18
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_MAY2022_31
Service Bulletin/Repair Instructions
Customer concern will be a Judder/Vibration when a right or left steering input is applied at low speed
SSM75745
Service Bulletin/Repair Instructions
ENGINE MISFIRE OR ROUGH RUNNING
SFCC_APR2022_17
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_APR2022_18
Service Bulletin/Repair Instructions
Customer reports numerous concerns, such as low battery warning message on startup, or vehicle will not start after sitting.
SFCC_APR2022_29
Service Bulletin/Repair Instructions
Thermostat coolant leak - Evident fluid leak from the engine compartment and the "Coolant Level Low" warning message may be on the cluster
SFCC_APR2022_41
Service Bulletin/Repair Instructions
A customer may report a rattle tyle noise from the front seat base area.
SFCC_MAR2022_22
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_MAR2022_33
Service Bulletin/Repair Instructions
Thermostat coolant leak
SFCC_MAR2022_44
Service Bulletin/Repair Instructions
A customer may report a rattle tyle noise from the front seat base area.
SSM75709
Service Bulletin/Repair Instructions
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
SSM75700
Service Bulletin/Repair Instructions
8HP 8-Speed Automatic Transmission replacements due to Automatic Transmission Fluid (ATF) contamination with coolant.
SFCC_FEB2022_22
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_FEB2022_38
Service Bulletin/Repair Instructions
Charge warning light on, MIL light
SSM75682
Service Bulletin/Repair Instructions
Transfer Case Judder/Vibrations when a right or left steering input is applied at low speed.
SFCC_JAN2022_22
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_JAN2022_46
Service Bulletin/Repair Instructions
Seat Mounted Seat Switches Not Working
SFCC_DEC2021_19
Service Bulletin/Repair Instructions
Surround camera; 360 Park Aid features or any of the feature is not operating.
SFCC_DEC2021_20
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_DEC2021_37
Service Bulletin/Repair Instructions
AJ20-P4 engine- Coolant leak from Thermostat
SFCC_DEC2021_43
Service Bulletin/Repair Instructions
Road Noise or Water Ingress Into Luggage Compartment
SFCC_DEC2021_44
Service Bulletin/Repair Instructions
Seat Mounted Seat Switches Not Working
BIG5DEC21_27A
Service Bulletin/Repair Instructions
Voice guidance concerns when using Apple CarPlay.
BIG5DEC21_27B
Service Bulletin/Repair Instructions
IP31 Includes numerous bug fixes, and also activates wireless CarPlay and Android Auto functionality to all PIVI vehicles.
SSM75559
Service Bulletin/Repair Instructions
Coolant leak from Thermostat
SSM75619
Service Bulletin/Repair Instructions
Seat mounted seat switches â Seats not moving
SSM75623
Service Bulletin/Repair Instructions
Noise from R/H rear or water ingress into the luggage compartment.
H382NAS1
Service Bulletin/Repair Instructions
A potential issue has been identified on specific vehicles where, in locations where the vehicle has poor or no network connection, vehicles may experience intermittent resetting of the navigation system, following a recent Map Over The Air (MOTA) update. The navigation screen displayed on the Touchscreen will revert to the PIVI home screen and the navigation screen displayed in the instrument cluster panel will revert to displaying the manufacturer's logo. The system will self-recover and navigation will resume, however this fault may re-occur if the vehicle maintains poor or no network connection. No other vehicle features or systems are affected.
NAS21.11.013
Service Bulletin/Repair Instructions
A potential issue has been identified on specific vehicles where, in locations where the vehicle has poor or no network connection, vehicles may experience intermittent resetting of the navigation system, following a recent Map Over The Air (MOTA) update. The navigation screen displayed on the Touchscreen will revert to the PIVI home screen and the navigation screen displayed in the instrument cluster panel will revert to displaying the manufacturer's logo. The system will self-recover and navigation will resume, however this fault may re-occur if the vehicle maintains poor or no network connection. No other vehicle features or systems are affected.
PIVI IP31
Service Bulletin/Repair Instructions
AUDIO No audio output when audio system appears to be on issue is now corrected CONNECTIVITY Improved WiFi and HotSpot Functionality WiFI hotspot appears but no data connection is available issue as been fixed INSTRUMENT PANEL CLUSTER CONTROL MODULE (IPC) Fixing of flickering IPC for media information NAVIGATION Navigation improvements for freezes and slow boot ups The map view intermittently changing the zoom and switching 2D, 3D layout selection without user input is now corrected Japan market Navigation can now be launched from the home screen Navigation location tracking freezing during a drive cycle issue is now corrected Issue from last software update that locks the map to a default location has been corrected PERSONALISATION Improvement in stability of personalisation features SOFTWARE OVER THE AIR (SOTA) Improved robustness of system performance after a SOTA Update Improved robustness of firmware updates after a SOTA Update SPEECH Improved speech recognition SYSTEM Improvement in system stability in terms of System reset Improvement in general system stability Improvements in acoustic reliability / Audio loss Improvements in robustness in data persistency Graphical Improvements for placeholder screens and overlapping Text TELEMATICS Improvement in stability of the activation and deactivation of telematics services TOW BAR Improvement in Tow Bar functionality
SFCC_NOV2021_19
Service Bulletin/Repair Instructions
Affected vehicles will require software updates to the TCU & ICCM using Pathfinder to enable future SOTA updates and to install the latest PIVI IP31 software
SFCC_NOV2021_24
Service Bulletin/Repair Instructions
Improvements/Fixes â Improvement in system stability â Improvements in acoustic reliability / Audio loss â Graphical Improvements â Flickering cluster for media info â Improved Speech support for features like Weather, Nav â Poor Speech recognition â Improvement in stability of personalization features â Introduction of IP oriented Sirius XM functionality â Improvement in Tow Bar functionality â Robustness in SW Performance post SOTA Update â Robustness in firmware updates post SOTA update â Navigation improvements â Improved Wi-Fi / Hotspot Functionality
SFCC_NOV2021_25
Service Bulletin/Repair Instructions
Post 21A Update Apple CarPlay® Navigation Voice Guidance Not Heard
BIG5NOV21_41A
Service Bulletin/Repair Instructions
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as Waze.
BIG5NOV21_41B
Service Bulletin/Repair Instructions
IP31 Includes numerous bug fixes, and also activates wireless CarPlay and Android Auto functionality to all PIVI vehicles.
SFCC_OCT2021_21
Service Bulletin/Repair Instructions
The wireless phone charger is not working with iPhone 12
SFCC_OCT2021_22
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_OCT2021_30
Service Bulletin/Repair Instructions
Transmission fluid leaks
SFCC_OCT2021_31
Service Bulletin/Repair Instructions
Timing chain replacement VVT Service Part Incorrectly Boxed
SFCC_OCT2021_42
Service Bulletin/Repair Instructions
Seat Recliner Motor Inoperative
SFCC_OCT2021_43
Service Bulletin/Repair Instructions
Seat Power Fore/Aft Motor Inoperative
SFCC_OCT2021_44
Service Bulletin/Repair Instructions
Seat Power Height Adjustment Motor Inoperative
SSM75557
Service Bulletin/Repair Instructions
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
SFCC_SEP2021_15
Service Bulletin/Repair Instructions
ICE/SNOW/RAIN DRIVE MODE NOT RESETTING
SFCC_SEP2021_16
Service Bulletin/Repair Instructions
NON-START
SFCC_SEP2021_25
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
H494NAS2
Service Bulletin/Repair Instructions
PIVI VEHICLE SHARED SECRET DECRYPTION
NAS21.09.015
Service Bulletin/Repair Instructions
JAGUARDRIVE CONTROL (JDC) MODES NOT RESETTING
H368NAS1
Service Bulletin/Repair Instructions
JAGUARDRIVE CONTROL (JDC) MODES NOT RESETTING
SFCC_AUG2021_32
Service Bulletin/Repair Instructions
Key remote functions and/or passive entry stopped working.
SFCC_AUG2021_33
Service Bulletin/Repair Instructions
Connectivity functions are no longer working.
SFCC_AUG2021_34
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_AUG2021_37
Service Bulletin/Repair Instructions
Customer States engine runs rough with MIL illuminated.
SFCC_AUG2021_38
Service Bulletin/Repair Instructions
Customer states harsh shift, transmission warning lamp.
SFCC_AUG2021_39
Service Bulletin/Repair Instructions
â Customer states check engine light is illuminated.
SSM75488
Service Bulletin/Repair Instructions
MHEV 48V Battery SoC (state of charge) Discharging Issues
SFCC_JUL2021_38
Service Bulletin/Repair Instructions
Request for software update shown on touchscreen
SFCC_JUL2021_39
Service Bulletin/Repair Instructions
Customer States iPhone 12 with MagSafe not charging when using the Wireless Device Charger feature
SFCC_JUL2021_40
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_JUL2021_41
Service Bulletin/Repair Instructions
Customer states downloaded software will not install
SFCC_JUL2021_43
Service Bulletin/Repair Instructions
BECM offline after programming.
SFCC_JUN2021_17
Service Bulletin/Repair Instructions
Owners may report that when attempting to sign-in to an InControl© account on the PIVI system, an 'Unable to Connect (401)' or 'Unable to Connect (015)' error message may be displayed. Connected infotainment features will also not function.
SFCC_JUN2021_23
Service Bulletin/Repair Instructions
Infotainment Updates
SFCC_JUN2021_24
Service Bulletin/Repair Instructions
Navigation voice guidance is not working with Apple CarPlay
SFCC_JUN2021_28
Service Bulletin/Repair Instructions
The vehicle does not Eco Stop.
SFCC_JUN2021_29
Service Bulletin/Repair Instructions
Check Engine MIL is illuminated.
SFCC_MAY2021_19
Service Bulletin/Repair Instructions
Owners may report that when attempting to sign-in to an InControl© account on the PIVI system, an 'Unable to Connect (401)' or 'Unable to Connect (015)' error message may be displayed. Connected infotainment features will also not function.
SFCC_MAY2021_25
Service Bulletin/Repair Instructions
Navigation displays current location as Berlin, Germany.
SFCC_MAY2021_28
Service Bulletin/Repair Instructions
Unable to log into InControl Account.
SFCC_MAY2021_34
Service Bulletin/Repair Instructions
The vehicle does not Eco Stop.
SFCC_MAY2021_35
Service Bulletin/Repair Instructions
Check Engine MIL is illuminated.
SSM75443
Service Bulletin/Repair Instructions
Washer Fluid Low Message Displayed When Washer Bottle Full
NAS21.05.005.2
Service Bulletin/Repair Instructions
When attempting to sign-in to an InControl© account on the PIVI system, an 'Unable to Connect (401)' or 'Unable to Connect (015)' error message may be displayed on the touchscreen. Connected infotainment features will also not function.
SFCC_MAY2021_44
Service Bulletin/Repair Instructions
A customer may report a rattle noise coming from the front seat area.
SFCC_MAY2021_46
Service Bulletin/Repair Instructions
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
SSM75412
Service Bulletin/Repair Instructions
Smart key inoperative
SSM75405
Service Bulletin/Repair Instructions
Malfunction Indicator Lamp
NAS21.05.005
Service Bulletin/Repair Instructions
When attempting to sign-in to an InControl© account on the PIVI system, an 'Unable to Connect (401)' or 'Unable to Connect (015)' error message may be displayed on the touchscreen.
SFCC_APR2021_18
Service Bulletin/Repair Instructions
Infotainment Updates
SFCC_APR2021_19
Service Bulletin/Repair Instructions
NAVIGATION DISPLAYS CURRENT LOCATION IS BERLIN, GERMANY
SFCC_APR2021_20
Service Bulletin/Repair Instructions
IMC Update 21A will not install
SFCC_APR2021_21
Service Bulletin/Repair Instructions
Customer is unable to log into InControl Account after account creation
SFCC_APR2021_22
Service Bulletin/Repair Instructions
Customer received âunknown errorâ when trying to log into Pivi profile
SFCC_APR2021_27
Service Bulletin/Repair Instructions
There was a flashing D when slowing to a stop.
SSM59597Attachme
Service Bulletin/Repair Instructions
Attachment.
SFCC_MAR2021_21C
Service Bulletin/Repair Instructions
Pivi IP27.2 (OS 2.0.6)
SFCC_MAR2021_23
Service Bulletin/Repair Instructions
Automatic High Beam Disabled
SFCC_MAR2021_27
Service Bulletin/Repair Instructions
Navigation Voice Control does not function
SFCC_MAR2021_40
Service Bulletin/Repair Instructions
Floor Ground Stud Corrosion
SFCC_FEB2021_30
Service Bulletin/Repair Instructions
Rattle From Engine Bay
SFCC_FEB2021_33
Service Bulletin/Repair Instructions
Check Engine MIL
SFCC_FEB2021_34
Service Bulletin/Repair Instructions
Check Engine MIL
SSM75285
Service Bulletin/Repair Instructions
Pivi Pro navigation map data fails to install from USB device to vehicle
SSM75285ATT
Service Bulletin/Repair Instructions
Pivi Pro navigation map data fails to install from USB device to vehicle
SSM75291
Service Bulletin/Repair Instructions
A software issue in the Transmission Control Module (TCM) causes the vehicle to stay awake indefinitely with potential to cause excessive battery drain or a completely discharged vehicle battery.
SSM75291ATT1
Service Bulletin/Repair Instructions
A software issue in the Transmission Control Module (TCM) causes the vehicle to stay awake indefinitely with potential to cause excessive battery drain or a completely discharged vehicle battery.
SSM75291ATT2
Service Bulletin/Repair Instructions
A software issue in the Transmission Control Module (TCM) causes the vehicle to stay awake indefinitely with potential to cause excessive battery drain or a completely discharged vehicle battery.
NAS21.02.009
Service Bulletin/Repair Instructions
AIR CONDITIONING (A/C) COMPRESSOR BOLTS INCORRECTLY TORQUED
SFCC_JAN2021_30
Service Bulletin/Repair Instructions
There is a noise coming from the engine bay.
SFCC_DEC2020_26
Service Bulletin/Repair Instructions
There is a rattle noise coming from the engine bay.
SFCC_DEC2020_29
Service Bulletin/Repair Instructions
The engine is running rough. There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
SSM75133
Service Bulletin/Repair Instructions
MIL on the Instrument Cluster
SFCC_OCT2020_35
Service Bulletin/Repair Instructions
The engine will shut off at low speed approaching a stop and restart immediately by using the engine start button. There is a flashing âDâ in the instrument cluster.
SFCC_OCT2020_40
Service Bulletin/Repair Instructions
The Check Engine Lamp is illuminated.
SFCC_SEP2020_27
Service Bulletin/Repair Instructions
The engine fan will run sometimes after the engine is shut off.
SFCC_SEP2020_29
Service Bulletin/Repair Instructions
There is a squeak from the engine at startup or shut down.
SFCC Jul20_7
Service Bulletin/Repair Instructions
RE-LAUNCHED CAMPAIGNS N451 & H291 AJ20P ENGINE COOLANT PUMP OPERATION
JLRTB02044NAS1
Service Bulletin/Repair Instructions
Oil residue can be found leaking from the charge air cooler intake pipe/turbocharger connection.
H291NAS2
Service Bulletin/Repair Instructions
EXCESSIVE ENGINE COOLING FAN NOISE
NAS20.06.003_2
Service Bulletin/Repair Instructions
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range which may experience excessive engine cooling fan noise in the passenger compartment and eventual degradation of the engine cooling system performance.
SFCC_JUN2020_18
Service Bulletin/Repair Instructions
There is a noise from the front of the car.
SFCC_JUN2020_23
Service Bulletin/Repair Instructions
There is a noise from the engine.
SSM74857
Service Bulletin/Repair Instructions
Suspended Campaign H291
NAS20.06.003
Service Bulletin/Repair Instructions
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range which may experience excessive engine cooling fan noise in the passenger compartment and eventual degradation of the engine cooling system performance.
SFCC_MAY2020_30
Service Bulletin/Repair Instructions
There is a noise from the engine which can vary from a squealing to rattling/bearing noise.
JTB00600NAS1
Service Bulletin/Repair Instructions
The engine Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Cluster (IC). Upon diagnosis, a Technician may find Diagnostic Trouble Code (DTC) P013E-00 stored in the Powertrain Control Module (PCM).
SSM73588
Service Bulletin/Repair Instructions
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been standing for 24 to 60 hours.
6195NAS2
Service Bulletin/Repair Instructions
STEERING GEAR FIXING.
JTB00380NAS1
Service Bulletin/Repair Instructions
Inadequate A/C Performance / Direct Pressure Sensing Valve Replacement
SSM72087
Service Bulletin/Repair Instructions
XF/XJ Eco Stop/Start Additional Diagnostics Information
SSM72087Attachme
Service Bulletin/Repair Instructions
XF/XJ Eco Stop/Start Additional Diagnostics Information
SSM72114
Service Bulletin/Repair Instructions
3.0 & 5.0 Gasoline engines ? High pressure fuel pump diagnostics
SSM72082
Service Bulletin/Repair Instructions
Twin Solenoid(TS) starter motor diagnosis
SSM72082Attachme
Service Bulletin/Repair Instructions
Twin Solenoid(TS) starter motor diagnosis
SSM72041
Service Bulletin/Repair Instructions
Guidelines for Submitting a Steering system Noise EPQR
SSM72037
Service Bulletin/Repair Instructions
Fuel Pressure Concern or Poor Engine Performance.
JTB00390NAS1
Service Bulletin/Repair Instructions
Fuel Gauge Does Not Display 'Full'
SSM72035
Service Bulletin/Repair Instructions
Heated Oxygen Sensor (HO2S) diagnostics on AJ133 5.0L (NA & SC) and AJ126 3.0L
SSM71803-2
Service Bulletin/Repair Instructions
Gen 2.1 Touch screen display recovery process
SSM71538-4
Service Bulletin/Repair Instructions
Revised - door lock cylinder cover, fitment at PDI / replacement
SSM71538-2
Service Bulletin/Repair Instructions
Updated - Door lock cylinder cover, fitment at PDI / replacement
SSM71538Attachme
Service Bulletin/Repair Instructions
Updated - Door lock cylinder cover, fitment at PDI / replacement
SSM67697
Service Bulletin/Repair Instructions
Lack of Cooling From Air Conditioning
SSM67697-2
Service Bulletin/Repair Instructions
Lack of Cooling From Air Conditioning
JTB00379NAS1
Service Bulletin/Repair Instructions
Front / Rear Lamp Condensation - Information Only
SSM71974
Service Bulletin/Repair Instructions
Diagnosing the BMS when DTC B11DB-87 is logged.
SSM71538-3
Service Bulletin/Repair Instructions
Revised - door lock cylinder cover, fitment at PDI / replacement
SSM71917
Service Bulletin/Repair Instructions
vehicles with battery charging warning lamp illuminated
SSM71915
Service Bulletin/Repair Instructions
Instructions for jump starting vehicles with discharged battery?s
SSM71896
Service Bulletin/Repair Instructions
Automatic transmission, rotary gear selector low level part
SSM71863-1
Service Bulletin/Repair Instructions
Trunk / Boot lid operation - not lifting up all the way
SSM67097
Service Bulletin/Repair Instructions
Fasia switch pack(FSP) buttons sticking in operation
SSM67097Attachme
Service Bulletin/Repair Instructions
Fasia switch pack(FSP) buttons sticking in operation
JTB00361NAS1
Service Bulletin/Repair Instructions
Diagnostic Module Tank Leakage (DMTL)
SSM71832
Service Bulletin/Repair Instructions
Diagnostic process for Drivers Airbag Warning Light
SSM71863
Service Bulletin/Repair Instructions
Boot lid not lifting up all the way
SSM71853
Service Bulletin/Repair Instructions
Remote Function Actuator Module (RFA) hardware recovery process
SSM71838
Service Bulletin/Repair Instructions
XF Diagnostic process for Day Night Mode Activation
SSM71827
Service Bulletin/Repair Instructions
Climate Controlled Seats Diagnosis & Testing
DVD13707
Service Bulletin/Repair Instructions
DVD software update
JTB00346NAS1
Service Bulletin/Repair Instructions
Transit Protection / Wrapguard Staining
SSM71803-1
Service Bulletin/Repair Instructions
Gen 2.1 Touch screen display recovery process
SSM71822
Service Bulletin/Repair Instructions
New vehicle storage (Transit relay / Transit mode)
SSM71811
Service Bulletin/Repair Instructions
Steering Gear Transfer Pipe change
SSM68938
Service Bulletin/Repair Instructions
Noise Vibration
SSM71794
Service Bulletin/Repair Instructions
AM Frequency Stuck In FM Preset
SSM71794Attachme
Service Bulletin/Repair Instructions
AM Frequency Stuck In FM Preset
SSM71803
Service Bulletin/Repair Instructions
Gen 2.1 Touch screen display recovery process
SSM71598Attachme
Service Bulletin/Repair Instructions
Post K202 Transmission Control Switch Issues
SSM53217
Service Bulletin/Repair Instructions
XF Bumper to Headlamp Gap.
SSM71598-2
Service Bulletin/Repair Instructions
Post K202 Transmission Control Switch Issues Rise and FALL
SSM71598
Service Bulletin/Repair Instructions
Post K202 Transmission Control Switch Issues Rise and FALL
SSM69078
Service Bulletin/Repair Instructions
Bluetooth issues after software updates.
SSM70478
Service Bulletin/Repair Instructions
2.0 GTDI Turbocharger
SSM70338
Service Bulletin/Repair Instructions
Rear transport tow eye being left in place or not discarded
SSM70138
Service Bulletin/Repair Instructions
Smart Junction Box Issues
SSM70138Attachme
Service Bulletin/Repair Instructions
Smart Junction Box Issues
SSM70378
Service Bulletin/Repair Instructions
No Communication with Chassis Control Modules after reconnecting battery. Chassis.
DVD13604
Service Bulletin/Repair Instructions
Software update 04
SSM67977
Service Bulletin/Repair Instructions
Steering Column Rake / Reach Operation Innoperative
SSM69458-2
Service Bulletin/Repair Instructions
Unable to select preferences on the touch screen
SSM70158
Service Bulletin/Repair Instructions
Interior Trim
SSM70058
Service Bulletin/Repair Instructions
Diagnostic Software Hardware
SSM69558
Service Bulletin/Repair Instructions
Navigation errors or freezing on the `Initalization` screen
SSM69558-2
Service Bulletin/Repair Instructions
Navigation errors or freezing on the `Initalization` screen
SSM69518
Service Bulletin/Repair Instructions
Unable to save navigation co-ordinates
SSM69518-2
Service Bulletin/Repair Instructions
Unable to save navigation co-ordinates
DVD136-1
Service Bulletin/Repair Instructions
the DVD software update
SSM69238Attachme
Service Bulletin/Repair Instructions
Diesel Coolant Pipe noise/resonance
SSM69038
Service Bulletin/Repair Instructions
HVAC Evaporator Data Requested Upon Replacement
SSM68878
Service Bulletin/Repair Instructions
RCM - Configuration failure DTC`s logged in module
JTB00311NAS1
Service Bulletin/Repair Instructions
Climate Control System Odor.
SSM68358
Service Bulletin/Repair Instructions
Audio System Speaker Diagnosis
SSM66697
Service Bulletin/Repair Instructions
Title: 5.0L V8 (AJ133) overheating due to incorrect
SSM66637
Service Bulletin/Repair Instructions
Charging a vehicle fitted with Battery monitoring system
SSM64557
Service Bulletin/Repair Instructions
Charge Air Hose assy detachment.
SSM59597
Service Bulletin/Repair Instructions
Audio Amplifier Quiescent drain
SSM63697
Service Bulletin/Repair Instructions
Fuel Injector Concerns 5.0 AJ133 Gasoline.
SSM63697a
Service Bulletin/Repair Instructions
Fuel Injector Concerns 5.0 AJ133 Gasoline.
SSM63477
Service Bulletin/Repair Instructions
Diagnostic Concerns.
SSM63197
Service Bulletin/Repair Instructions
HLDF Programming - `Candidate Not Available` message.
SSM62877
Service Bulletin/Repair Instructions
XF LHF Indicator Inoperative.
SSM62657
Service Bulletin/Repair Instructions
Hood / Bonnet Ajar Switch.
SSM62197
Service Bulletin/Repair Instructions
Front Control Display Interface Module Re-configuration.
6195NAS
Service Bulletin/Repair Instructions
Steering Gear Pinion Bolt.
SSM62217
Service Bulletin/Repair Instructions
Loose battery terminals.
SSM62038
Service Bulletin/Repair Instructions
Mongoose Update
6192USA
Service Bulletin/Repair Instructions
Quality Assurance Stop.
SSM61657
Service Bulletin/Repair Instructions
JTB00268 engine hard to start after hot soak - fan running Category Driveability.
SSM59857
Service Bulletin/Repair Instructions
Fuel System Concerns.
SSM42832
Service Bulletin/Repair Instructions
Door Lock Cylinder Cover - Fitment at PDI / Replacement.
SSM61257
Service Bulletin/Repair Instructions
Title MOST system diagnosis
SSM62038Attachme
Service Bulletin/Repair Instructions
Mongoose Update.
SSM60117
Service Bulletin/Repair Instructions
SDD enhancements for fuel gauge and pump issues-10MY onwards.
SSM60337
Service Bulletin/Repair Instructions
Fuel Gauge / Pump Diagnostic Aids.
SSM60178
Service Bulletin/Repair Instructions
Important firmware update required for the DA Dongle /DA-VINA.
SSM59597a
Service Bulletin/Repair Instructions
Entertainment Systems.
SSM59617
Service Bulletin/Repair Instructions
Infotainment System AV button greyed out.
SSM589571
Service Bulletin/Repair Instructions
Image.
SSM589572
Service Bulletin/Repair Instructions
Image.
SSM58877
Service Bulletin/Repair Instructions
Head Lamp / Fog Lamp - Discolouration / Distortion.
SSM58937
Service Bulletin/Repair Instructions
Cigar Lighter Elements Not Supplied.
DVD13104
Service Bulletin/Repair Instructions
DVD software update
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.