SSM72699
Service Bulletin/Repair Instructions
CANNOT ADJUST PARK AID VOLUME. SDARS FA AND SDARS MW NO AUDIO
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SSM72699
CANNOT ADJUST PARK AID VOLUME. SDARS FA AND SDARS MW NO AUDIO
TUCC_MAY2025_28
TELEMATIC TCU2 MODULES NO LONGER AVAILABLE
SSM76314 - 25APR25
Telematic TCU2 Module 2015-2017MY No Longer Available
TUCC_APR2025_18
Leaking windshield that caused the water ingress on the electrical component.
TUCC_APR2025_22
Cosmetic defect to IDMA and ICDM will also be handled via AutoFRED for specific model callouts.
MRC_H419_N725_MAR2025_43
These Customer Satisfaction Programs (CSP’s) are being made available as a benefit under the Class Action settlement agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software- Over-The-Air (SOTA) updates.
MRC_H428_N769_MAR2025_44
This extended warranty covers all repairs to, or replacement of the Infotainment Master Controller (IMC), for 1 year from 3rd February 2025 to 3rd February 2026 for all vehicles that have or will have an expired JLR vehicle warranty in this time period - Unlimited mileage.
SFCC_MAR2025_17
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the instrument cluster.
SFCC_MAR2025_18
There have been several FRED submissions for a customer allegation of a brake noise concern.
SFCC_MAR2025_20
There have been several FRED submissions for a customer allegation of brake judder/vibration.
NAS25.02.003
NGI Infotainment Class Action Settlement
SFCC_FEB2025_25
These Customer Satisfaction Programs (CSP’s) are being made available as a benefit under the Class Action settlement agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software-Over- The-Air (SOTA) updates.
SFCC_FEB2025_26
Infotainment Master Controller (IMC) Extended Warranty
H419
InControl Touch Pro Wired Update
H428
Infotainment Master Controller (IMC) Extended Warranty
SSM76165
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
SFCC_OCT2024_45
Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device.
SFCC_APR2022_41
A customer may report a rattle tyle noise from the front seat base area.
SFCC_MAR2022_44
A customer may report a rattle tyle noise from the front seat base area.
SFCC_DEC2021_20
Navigation voice guidance no longer operational after latest NGI update
BIG5DEC21_27A
Voice guidance concerns when using Apple CarPlay.
SFCC_NOV2021_25
Post 21A Update Apple CarPlay® Navigation Voice Guidance Not Heard
BIG5NOV21_41A
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as Waze.
SFCC_OCT2021_22
Navigation voice guidance no longer operational after latest NGI update
SSM75557
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
SFCC_SEP2021_25
Navigation voice guidance no longer operational after latest NGI update
SFCC_AUG2021_33
Connectivity functions are no longer working.
SFCC_AUG2021_34
Navigation voice guidance no longer operational after latest NGI update
SFCC_AUG2021_37
Customer States engine runs rough with MIL illuminated.
SFCC_AUG2021_38
Customer states harsh shift, transmission warning lamp.
SFCC_AUG2021_39
â Customer states check engine light is illuminated.
SFCC_JUL2021_40
Navigation voice guidance no longer operational after latest NGI update
SFCC_JUN2021_23
Infotainment Updates
SFCC_JUN2021_24
Navigation voice guidance is not working with Apple CarPlay
SFCC_MAY2021_46
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
SFCC_APR2021_18
Infotainment Updates
SFCC_APR2021_20
IMC Update 21A will not install
SSM59597Attachme
Attachment.
SFCC_MAR2021_21A
IMC 20C1 Software Release
SFCC_MAR2021_21B
TCU v19.2
SFCC_MAR2021_21C
Pivi IP27.2 (OS 2.0.6)
SFCC_FEB2021_24A
IMC 20C1 Software Release
SFCC_FEB2021_24B
TCU v19.2
SFCC_FEB2021_24C
Pivi IP27.1 (OS 2.0.6)
SFCC_DEC2020_29
The engine is running rough. There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
SSM75036
Front and Rear Park aid & Park assist unavailable.
JLRTB02028NAS1
SERVICE MENU TEXT NOT DISPLAYED AS EXPECTED WITH THE INSTRUMENT PANEL
SFCC Jul20_26
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio popping noise iOS13 Bluetooth improvements Additional improvements
SSM74810
JLR is investigating 3.0P S/C FEAD idler pulley and S/C tensioner emitting excess noise (NVH)
SSM74780
JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM & DAB), specifically relating to reports of the touchscreen displaying âRadio not availableâ from vehicle start-up and continues for the entire drive.
SFCC_APR20_PG28
To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward. SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software.
SFCC_APR20_PG31
Popping sound or crackling noise from the audio system while in use.
SSM74787
When attempting to complete the âReplace ECUâ application for the Occupant Classification System Module (OCS) the application fails. The error message âThe following error was encountered: â is displayed to the user.
SFCC_MAR12_29
XM radio is inop.
SFCC_MAR12_30
Popping sound or crackling noise from the audio system while in use.
SFCC_FEB20_34
XM radio is inop.
TechRS_NOV19_104
SOTA download does not complete first time through
TechRS_NOV19_106
Quiescent battery drain due to TCU module.
TechRS_NOV19_108
Voice control is not able to locate destination entry.
TechRS_NOV19_109
Web Browser functionality is not available.
Tech_RS_NOV19_95
Customer may state there is a pop noise or crackle when playing the audio.
Tech_RS_NOV19_97
Customer may state there is no audio present or volume control.
SFCC_NOV19_30
Popping sound or crackling noise from the audio system while in use.
SSM74590
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later versions.
SFCC_OCT19_25
The Check Engine MIL is on There is a noise from the engine
SFCC_OCT19_28
Intermittent Bluetooth connection on Android equipped device with software 9.0
SSM74589
Vehicles equipped with an AJ126 supercharged V6 engine are experiencing noise from the HP fuel pumps and/or a Check Engine MIL illuminated with one of the following DTCs stored in the PCM. P228F-85 P025C-11 P0251-13 P064A-38 P0256-13
NAS1909013
Service Actions H251 and N377 are Owner Notified Programs (ONP) to update InControl® Touch Pro? software in 2016-18MY vehicles to version 19B from earlier levels. This upgrade will be free of charge and delivered via the standard campaign process. Included in this software update is the Smartphone Pack, comprising of Apple CarPlay® and Android Auto? (subject to minimum vehicle specifications). Vehicles will also receive Software-Over-The-Air (SOTA) functionality.
SSM74557
Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to the infotainment system using the USB cable and CarPlay mode active.
SFCC SEP19 Slide
Popping sound or crackling noise from the audio system while in use.
SSM74490
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
SSM74490Attachme
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
SFCC_JUL19_Slide
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 softw
SFCC-JUN19-Slide
Intermittent Bluetooth connection on Android equipped device with software 9.0
SFCC_JUN19_Slide
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500? status.
SFCC_APRIL19_Sli
PCV DiaphramTorn. The Check Engine Lamp is illuminated.
SSM74304
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth®, Voice commands no longer work
SSM74375
Air leak from the right hand camshaft cover assembly due to a split diaphragm within the pressure control valve. Any of the following DTCs (indicating an air intake system leak) could be stored in the Powertrain Control Module (PCM) ? P2187, P2189, P0505, P0507.
SFCC_14MAR19_Sli
The Check Engine Lamp is on and the vehicle is running rough.
SSM73798
Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions listed below has been identified: InControl Touch Pro system constantly restarting Voice / Speech concern Navigation concern Live and Web Browser concern System Language concern
SSM74309Attachme
Malfunction Indicator Lamp (MIL) illuminated. DTC P242B-64 logged in Powertrain Control Module (PCM). Issue applies to AJ20-D4 engine only.
SFCC-Slide22
InControl Touch Pro Inoperative
SSM74285
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery. Initial diagnosis shows no fault found or no measurable quiescent drain.
SSM74278
Seat height operates in increments and seat memory function will not work after replacement of seat height motor. Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note: that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
SSM74171
U1000-00 present in BCM. One or more BCM outputs not functioning. Examples include: Exterior lighting; Interior lighting (especially interior lights on X260, X760 or X761); Sun roof blinds; Steering Wheel Adjust; eco stop start.
SFCC_10JAN19_Sli
InControl Touch Pro Inoperative
JTB00552NAS7
In response to customer feedback on the performance of the InControl® Touch Pro? system, Jaguar Land Rover has developed a software upgrade designed to enhance the robustness of a range of system features and functions.
SSM74008
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
SSM74008Attachme
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
SSM72307
The message "Radar Sensor Blocked" appears in instrument pack display. If blockage occurs while ACC is being used, ?Driver Intervene? and/or "Radar sensor blocked" message will appear on the cluster and DTC C1A67-97 is also set. Blockage can also occur when ACC is not being used.
SSM72254
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
SSM74048
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
JTB00619NAS2
The reissue replaces all previous version. Please destroy all previous versions.
JTB00619NAS2.1
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
JTB00619NAS2.2
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
JTB00619NAS2.3
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
SSM72498
Issue: Wheel stud failures (fractures).
SSM74038
Issue: A customer may report an oil leak under the vehicle from the transmission suspected to be the sump pan. Engineering would like to investigate the root cause as to these concerns
SSM74060
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
SSM74063
Issue: A customer may report any of the following concerns when selecting functions on the Touch Screen for 16MY onwards: Video playback not possible although sound is functioning correctly. 17C4 live apps and web browser inoperative. 18MY ?Satellite radio false subscription message displayed on lower screen?. French/ English language mix on touch screen of NGI system in French language setting.
SSM74023
Issue: The customer reports a coolant leak from the engine compartment which is found to originate from the thermostat housing seam.
SSM74054
Issue: ?SOS Limited Availability? warning is displayed on the IC (Instrument Cluster along with Diagnostic Trouble Code (DTC) U3000-49 logged in the TCU (Telematics Control Unit).
SSM74034
Issue: While carrying out the Pre Delivery Inspection (PDI) using Pathfinder it may be found that the passive start and lock/ unlock functionality using the key remote is not operating. The message ?Smart key not found? may also appear on the Instrument Cluster. In addition the Diagnostic Trouble Codes DTCs B1DDB-55 and B1DE4-55 are stored in the Body Control Module (BCM).
SFCC_09AUG18_REV
A customer may report "Hood Open" message displays on IP with hood closed.
JTB00539NAS3
A rattle noise from the front overhead console may be evident.
SSM71538.2
Issue: Customer may report door lock cylinder cover missing or has become adrift.
SSM71538.2 Attac
Issue: Customer may report door lock cylinder cover missing or has become adrift.
SSM71538 Attachm
Issue: Customer may report door lock cylinder cover missing or has become adrift.
SSM71538.1
Issue: Customer may report door lock cylinder cover missing or has become adrift.
SSM71538.1 Attac
Issue: Customer may report door lock cylinder cover missing or has become adrift.
SFCC Jul12 2018
A customer may complain of a coolant leak from the vehicle.
SSM73929
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
SSM73929 Attachm
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
JTB00552NAS6
In response to customer feedback on the performance of the InControl® Touch Pro? system, Jaguar Land Rover has developed a software upgrade designed to enhance the robustness of a range of system features and functions.
SSM73930
Issue: In some cases, vehicles that have been updated to InControl Touch Pro with version 18b, the infotainment system can no longer provide Navigation destination entry via voice control.
SSM73888
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
SSM73888 Attachm
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
JTB00566NAS4
An 'engine overheat' message may be displayed on the Instrument Cluster and that coolant may be leaking from engine compartment area.
SSM73798.1
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
SSM72302
Issue: B1412-96 being flagged in the Gateway Module
SSM72598
Issue: When diagnosisng the touch screen the DTC B14AD-96 is displayed.
SSM73462
Issue: 1/ When the iPhone is connected to Bluetooth, the user gets an incoming call. The user will not be able to hear the callers voice. In order to hear the voice the user has to go to the phone screen options and select the vehicle phone tab and ensure it is checked. 2/The iPhone disconnects during or after phone calls.
SSM72960
Issue: Tunescan does not operate, scrolling window animation is constantly running.
SSM73814
Issue: Customer reports that, intermittently, the vehicle will not crank.
SSM73824
Customers report the ECO Stop/Start is not working. Retailers are testing the primary battery using the Midtronics EXP-1080 tester which is reporting the battery is serviceable. The vehicle then returns with the same Customer concern of ECO Stop/Start inoperative. If a Midtronics GRX-3080 is used, the primary battery fails the test. Replacement of the primary battery resolves the concern.
SSM73813
Issue: JLR Quality are investigating issues with cracks in front windscreens on F-Pace X761 XJ X351 XF X260 XE X760 F-TYPE X152
SSM73813 Attachm
Issue: JLR Quality are investigating issues with cracks in front windscreens on F-Pace X761 XJ X351 XF X260 XE X760 F-TYPE X152
SSM73793
Issue: In some cases vehicles that have been updated to InControl Touch Pro version 17C4, the infotainment system can no longer process voice inputs or outputs. Common symptoms are reported as: Voice commands are not recognized. Voice output such as spoken navigation guidance is inoperative.
JTB00619NAS1
The 'Hood open' warning message may be displayed on the Instrument Cluster (IC) and/or the security system status indicator gives an audible warning to indicate that the hood is not latched correctly when the hood has been correctly latched.
SSM73809
Issue: Powertrain Transmission Module Learn Adaption routine has been instated on SDD/Pathfinder.
JTB00606NAS1
The InControl® secure system may incorrectly identify the vehicle as stolen after crossing an international border. This will result in the Telematics Service Provider contacting the customer to confirm if theft has occurred. Until the customer confirms that no theft has occurred, they will be blocked from using various InControl features.
SFCC_08MAR18
Jaguar Land Rover Shop Foreman Conference Call
SFCC-11JAN18 Att
A customer may report a Check Engine Light is illuminated on the instrument cluster. The CEL may be paired with DTC P2002-00 stored in the PCM for DPF Efficiency. Should any repairs be made on a vehicle with this issue, please submit an EPQR and retain all replaced parts. Engineering may call the parts back for further analysis.
JTB00349NAS2
A clatter/knock/rattle noise may be heard from the engine.
SSM73511
Issue: Jaguar headlining cleaning products
SSM73700
ISSUE: Jaguar Land Rover (JLR) have received multiple reports of concerns experienced when updating vehicles equipped with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics (SDD) and PATHFINDER. Additional vehicle feedback data shows that the failure rate is increasing, despite the many improvements made in Pathfinder 123 and SDD 152.00. JLR recommend that no further vehicles are routinely updated to NGI 17C. (Note below reference urgent vehicles only.)
JA17TE-09
Temporary Suspension of 17C Next Generation Infotainment (NGI) Download
SFCC_14DEC17
Presentation from Dealer Shop Foreman Conference Call
SSM73660
Issue: Jaguar XJ customers may complain of a creak, squeak or knock from the front suspension area, particularly enhanced at various speeds whilst travelling over speed bumps or uneven road surfaces. Upon inspection, technicians have identified the causal part as being the front anti- roll bar (ARB) bushes, having the P/N C2D5793. Replacement with a new pair of bushes has subsequently resolved the customer complaint. Investigations into returned parts by both JLR and component suppliers have failed to identify causal factors or defects which may have created the initial customer complaint.
SSM72865
Issue: Diesel exhaust fluid (DEF) injector crystallization leading to incorrect and unnecessary replacement.
SSM72865 Attachm
Issue: Diesel exhaust fluid (DEF) injector crystallization leading to incorrect and unnecessary replacement.
JTB00566NAS3
An 'engine overheat' message may be displayed on the Instrument Cluster and that coolant may be leaking from engine compartment area.
JTB00593NAS2
In response to customer feedback on the performance of the InControl® Touch Pro? system, Jaguar Land Rover has developed a software upgrade designed to enhance/introduce the following features and functions: ? Introduction of text message capability to the InControl® Touch Pro? system. ? Navigation screen supports switching between 'Night' and 'Day' mode. ? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system. ? Improved Bluetooth® connectivity. ? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R). ? Screen blank when restarting the vehicle after an immediate shut-down
JTB00492NAS3
The Auto Stop/Start system may be inoperative.
SSM73633
Issue: When crossing into a different country In Control Secure may incorrectly determine that the vehicle has been stolen. This will result in the Telematics Service Provider (TSP) contacting the customer to confirm if theft has occurred. Until the customer confirms that no theft has occurred they will be blocked from using In Control Remote features
SSM73520
When attempting to update the Navigation maps to a newer level the update fails and the Navigation becomes either slow to respond or no functionality at all.
SSM58558
Issue: Submitting a Brake Noise EPQR
JTB00593NAS1
Situation: In response to customer feedback on the performance of the InControl® Touch Pro? system, Jaguar Land Rover has developed a software upgrade designed to enhance/introduce the following features and functions:? Introduction of text message capability to the InControl® Touch Pro? system.? Navigation screen supports switching between 'Night' and 'Day' mode.? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system.? Improved Bluetooth® connectivity.? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R).? Screen blank when restarting the vehicle after an immediate shut-down.
JTB00588NAS1
Situation: A creak noise from the front of the vehicle may be evident when driving over a rough road surface or speed bump.
K444NAS3
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range have been manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.
JTB00552NAS4
Situation: In response to customer feedback on the performance of the InControl® Touch Pro? system, Jaguar Land Rover has developed a software upgrade. Customers may have experienced infotainment poor performance/reliability and this software upgrade is designed to enhance the robustness of the following features and functions:? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed? Infotainment Master Controller (IMC) resets, blank screens, and poor system performance? CD ripping/playback issues ? Media Player crash, library track select fails, USB Source reliability? Phone and Bluetooth? - connection and contacts download issues? Climate control fan symbol not visible when increasing/decreasing fan speed? The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen ? Unable to access the seat massage auto function on the Touchscreen? The activation of the massage seats is reversed (the left seat massage program icon operates the right seat and the right seat massage program icon operates the left seat)? 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster upon vehicle set up.
SSM73554
Issue: Park distance control (PDC) audio tones inconsistent with visual display.
JTB00343NAS5
Situation: The face of the Smart key handset may peel away from the handset main body or the handset case may be bulging.
JTB00552NAS3
Situation: In response to customer feedback on the performance of the InControl® Touch Pro? system, Jaguar Land Rover has developed a software upgrade. Customers may have experienced infotainment poor performance/reliability and this software upgrade is designed to enhance the robustness of the following features and functions: ? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed ? Infotainment Master Controller (IMC) resets, blank screens, and poor system performance ? CD ripping/playback issues ? Media Player crash, library track select fails, USB Source reliability ? Phone and Bluetooth? - connection and contacts download issues ? Climate control fan symbol not visible when increasing/decreasing fan speed ? The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen ? Unable to access the seat massage auto function on the Touchscreen ? The activation of the massage seats is reversed (the left seat massage program icon operates the right seat and the right seat massage program icon operates the left seat) ? 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster upon vehicle set up.
SSM73298
Issue: Technician may report one of the following conditions during or post PDI: DTC U2109-09 (Back up Battery Component Failures) During PDI it may not be possible to activate Telematics services Vehicle message centre may display "SOS Limited functionality", coupled with a DTC U2109-09
JTB00368NAS4
Situation: The Panoramic Roof may exhibit a 'creak' noise while driving with the roof opening panel in the closed position. Creaking noises from the rear edge of the roof opening panel area, only when the opening panel in the closed position, during vehicle torsional inputs. This bulletin is a potential addition to the Service Instruction originally included in Service Action K117 (now expired) as this particular concern will normally occur while driving with the roof opening panel closed over undulations in the road such as, but not exclusively: drain covers, traffic calming measures, and uneven road surfaces.
SSM73543
Issue: The Solid State Drive (SSD) within the Infotainment Master Controller (IMC) fails on vehicles fitted with InControl Touch Pro audio systems which causes Navigation, Speech and Media Library to be unavailable to the customer with the message 'System Warming Up' displayed on any attempt to use the features.
SSM72926
Issue: Customer may report erratic ambient air temperature readings or default setting (ie.-40°) appearing.
6-339NAS
DESCRIPTION OF ISSUE: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on the performance of the InControl® Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: - Satellite Digital Audio Radio Service (SDARS) lock up, audio loss; channel artwork not displaying - Infotainment Master Controller (IMC) resets, blank screens, and poor system performance - CD ripping/playback issues - ?Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster (IC) upon vehicle set up - Media Player crash, library track select fails, USB source reliability - Phone and Bluetooth? - connection and contacts download issues - Climate control fan symbol not visible when increasing/decreasing fan speed - The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen - Unable to access the seat massage auto function on the Touchscreen - The activation of the massage seats is reversed (the left seat massage program icon operates the right seat and the right seat massage program icon operates the left seat)
K437NAS5
SITUATION: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on the performance of the InControl® Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: ? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed ? Infotainment Master Controller (IMC) resets, blank screens, and poor system performance ? CD ripping/playback issues ? Media Player crash, library track select fails, USB Source reliability ? Phone and Bluetooth? - connection and contacts download issues ? Climate control fan symbol not visible when increasing/decreasing fan speed ? The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen ? Unable to access the seat massage auto function on the Touchscreen ? The activation of the massage seats is reversed (the left seat massage program icon operates the right seat and the right seat massage program icon operates the left seat) ? 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster (IC) upon vehicle set up.
SSM73139
Issue: Users might be experiencing an issue where the navigation guidance may not work. When navigation destination is set and voice guidance is enabled, the user may not experience the instructions with the voice guidance for navigation.
SSM73410
Issue: A technician may want to run the ?Powertrain ? Transmission module adaption clear? routine, for any vehicle with an 8HP transmission, and will not be able to find the routine within SDD.
SSM73067
Issue: JLR is investigating 3.0L & 5.0L Supercharger noise, post VIN's on JTB00349v2 & JTB00356v2.
SSM73384
Issue: Rear differential oil leak evident from the pinion seal.
SSM73419
Issue: HERE Map updates must be performed correctly to ensure the vehicle's Infotainment system continues to operate as designed.
SSM73417
Issue: When the hard keys on the rear seat centre switch pack are operated pressing the Left Hand switch activates the Right Hand seat heater. Pressing the Right Hand switch activates the Left Hand seat heater.
SSM73310
Issue: SIM card does not latch in SIM slot or cannot be read.
K444NAS2
TCU security key was not subject to end of line test and verification
JTB00539NAS2
A rattle noise from the front overhead console may be evident
JTB00551NAS1
A rubbing noise from the engine compartment may be evident
JTB00492NAS2
Auto Start-stop may be inoperative
K444NAS1
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range have been manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.
6-339NAS2
DESCRIPTION OF ISSUE: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on the performance of the InControl© Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: - Satellite Digital Audio Radio Service (SDARS) lock up, audio loss - Infotainment Master Controller (IMC) resets, blank screens, and poor system performance - CD ripping/playback issues - Camera stability issues when reverse selected and - Media Player crash, library track select fails, USB source reliability - Phone and Bluetooth? - connection and contacts download issues
K437NAS2
Situation: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on the performance of the InControl® Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: ? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss ? Infotainment Master Controller (IMC) resets, blank Screens, and poor system performance ? CD ripping/playback issues ? Camera stability issues when reverse selected ? Media Player crash, library track select fails, USB Source reliability ? Phone and Bluetooth? - connection and contacts download issues
JTB00423NAS2
Situation: A 'humming' noise may be evident from the engine when the engine is idling.
K437NAS1
Incontrol touch pro phase 2.5 software update.
K410NAS2
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the evaporative emission canister hose may show signs of ozone cracking.
6-321NAS2
DESCRIPTION OF ISSUE: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where no service interval required message is displayed in the message center when an engine service is required after covering the appropriate distance/time in service.
SSM73028
ISSUE: THE CUSTOMER MAY REPORT A NOISE FROM THE ENGINE BAY. THIS MAYBE ACCOMPANIED WITH THE COOLANT GAUGE READING HIGH AND/OR THE CHARGE WARNING INDICATOR ILLUMINATED. INVESTIGATION FINDS A CONCERN WITH THE PRIMARY IDLER PULLEY ASSEMBLY WHICH IN SOME CASES CAN LEAD TO DAMAGE OF THE PRIMARY DRIVE BELT. THE PRIMARY BELT DRIVES THE COOLANT PUMP AND GENERATOR HENCE THE POTENTIAL FOR THE COOLANT GAUGE TO READ HIGH AND/OR THE CHARGE WARNING INDICATOR ILLUMINATING IF THE BELT IS DAMAGED AND NOT FUNCTIONING CORRECTLY. THIS CONCERNS AFFECTS LTIS (LOW TIME IN SERVICE) VEHICLES WITH THE 3.0 AJ126 AND 5.0 AJ133 GASOLINE ENGINES FITTED.
SSM72557
When fitting a new Remote Function Actuator (RFA) (referred to as the Keyless Vehicle Module - KVM on SDD) with a module part number of: FK72-19H440 - AE, FK72-19H440 - BE, FK72-19H440 - AF, FK72-19H440 - BF SDD cannot communicate with the RFA. This will be displayed as a red 'X' for the RFA in the SDD vehicle specification screen.
SSM73035
Issue: Warranty claims are being submitted for ABS modulator replacement, when the DTC present on the vehicle indicates a specific diagnostic path to be taken, and not resulting in a requirement for replacement.
K410NAS1
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the evaporative emission canister hose may show signs of ozone cracking.
JTB00496NAS3
SITUATION: IN RESPONSE TO CUSTOMER FEEDBACK ON THE PERFORMANCE OF THE INCONTROL® TOUCH PRO SYSTEM, JAGUAR LAND ROVER HAS DEVELOPED A SOFTWARE UPGRADE. SOME CUSTOMERS MAY HAVE EXPERIENCED INFOTAINMENT POOR PERFORMANCE/RELIABILITY AND THIS SOFTWARE UPGRADE IS DESIGNED TO ENHANCE THE ROBUSTNESS OF THE FOLLOWING FEATURES AND FUNCTIONS: SATELLITE DIGITAL AUDIO RADIO SERVICE (SDARS) LOCK UP, AUDIO LOSS; INFOTAINMENT MASTER CONTROLLER (IMC) RESETS, BLANK SCREENS, AND POOR SYSTEM PERFORMANCE; CD RIPPING/PLAYBACK ISSUES; CAMERA: FROZEN CAMERA IMAGE ON SCREEN WHEN REVERSE SELECTED AND CAMERA STABILITY ISSUES; MEDIA PLAYER CRASH, LIBRARY TRACK SELECT FAILS, USB SOURCE RELIABILITY; AND/OR PHONE AND BLUETOOTH - CONNECTION AND CONTACTS DOWNLOAD ISSUES.
SSM73025
ISSUE: CUSTOMER COMPLAINT OF 1.NO GPS SIGNAL. 2.NO UPDATE ON CURRENT VEHICLE POSITION ON THE DISPLAY. 3.NO UPDATE TO THE TIME DISPLAYED. 4.CHINA ONLY MIGHT STATE THAT THE GPS PAGE SAYS THE GPS SIGNAL IS INVALID.
JTB00343NAS4
SITUATION: THE FACE OF THE COMPACT KEY HANDSET MAY PEEL AWAY FROM THE HANDSET MAIN BODY OR THE HANDSET CASE MAY BE BULGING.
JTB00380NAS4
SITUATION: INADEQUATE AIR CONDITIONING (A/C) PERFORMANCE MAY BE EXPERIENCED WITH THE COMPRESSOR CLUTCH (WHERE APPLICABLE) WORKING PROPERLY.
JTB00511NAS1
SITUATION: THE DOOR POCKET LEATHER MAY BE LOOSE OR WRINKLED.
JTB00500NAS2
SITUATION: ONLY ON VEHICLES WITH FRONT SEATS EQUIPPED WITH BOTH MASSAGE AND FRONT CUSHION EXTENSION FUNCTIONS, A 'CLICK' NOISE MAY BE HEARD WHEN RAISING / LOWERING THE RIGHT FRONT SEAT CUSHION.
SSM72875
ISSUE: HOMELINK UNIVERSAL TRANSMITTER NOT WORKING
SSM72906
ISSUE: WHEN RUNNING EITHER; CONFIGURE NEW MODULE -INCONTROL TOUCH PRO: INFOTAINMENT MASTER CONTROLLER OR, INCONTROL TOUCH PRO - VEHICLE SHARED SECRET. A MESSAGE MAY BE DISPLAYED ON SYMPTOM DRIVEN DIAGSNOTICS (SDD) STATING, AN ERROR OCCURRED WHILE ATTEMPTING TO SEND THE ACTIVATION DATA TO THE ONLINE SERVER. ACTIVATION COULD NOT BE COMPLETED.
SSM72902
ISSUE: ELECTRIC WINDOW, SUN / MOON ROOF, REAR SIDE WINDOW BLINDS, INOPERATIVE OR NOT FUNCTIONING CORRECTLY AFTER PDI.
6-307NAS
ISSUE: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED WITHIN THE AFFECTED VEHICLE RANGE WHICH MAY HAVE BEEN MANUFACTURED AWAY FROM PROCESS AND IN SOME CASES THE PERSONAL SUBSCRIBER IDENTITY MODULE (PSIM) CARD INTEGRATED CIRCUIT CARD IDENTIFIER (ICCID) NUMBER HAS NOT BEEN RECORDED IN LINE WITH THE CORRECT PROCESS. [DOCUMENT DATED JUNE 15, 2016 ACTUALLY PUBLISHED JULY 15, 2016].
JTB00380NAS3
SITUATION: INADEQUATE AIR CONDITIONING (A/C) PERFORMANCE MAY BE EXPERIENCED WITH THE COMPRESSOR CLUTCH (WHERE APPLICABLE) WORKING PROPERLY.
K414NAS1
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH MAY HAVE BEEN MANUFACTURED AWAY FROM PROCESS AND IN SOME CASES THE PERSONAL SUBSCRIBER IDENTITY MODULE (PSIM) CARD INTEGRATED CIRCUIT CARD IDENTIFIER (ICCID) NUMBER HAS NOT BEEN RECORDED IN LINE WITH THE CORRECT PROCESS. AS A RESULT, THE CUSTOMER MAY EXPERIENCE CONCERNS WITH THE WI-FI NOT CONNECTING, REAL TIME TRAFFIC UPDATES WITH OTHER NAVIGATION FEATURES NOT WORKING, AND NO ACTIVATION E-MAIL FROM AT&T CONFIRMING THE FREE TRIAL PERIOD HAS STARTED.
SSM72581
ISSUE: CENTRE CONSOLE CUP HOLDER COVER SPLIT (SEE ATTACHMENT)
SSM72655
ISSUE: WHEN IN A RADIO FUNCTION SUCH AS FM, AM, DAB/HD THE FOLLOWING BEHAVIOUR IS SEEN: WHEN MAKING A SELECTION USING LEFT OR RIGHT TUNE SOFT KEY BUTTONS OR WHEN SELECTING AN ALTERNATIVE RADIO BAND (IE TRYING TO CHANGE FROM FM TO DAB) THERE IS NO RESPONSE FROM TOUCH SCREEN AND AUDIO OUTPUT REMAINS DISTORTED. THE DTC B14D3-96 MAY ALSO BE STORED IN THE INFOTAINMENT MASTER CONTROLLER (IMC) SUGGESTING A RADIO TUNER COMPONENT INTERNAL FAILURE.
SSM-72460
ISSUE: ON SOME XJ X351 MODELS, THE FRONT LOWER BUMPER SPLITTER TRIM IS WORKING LOOSE AND / OR COMING ADRIFT
JTB-00368-NAS-3
SITUATION: THE PANORAMIC ROOF MAY EXHIBIT A 'CREAK' NOISE WHILE DRIVING WITH THE ROOF OPENING PANEL IN THE CLOSED POSITION. CREAKING NOISES FROM THE REAR EDGE OF THE ROOF OPENING PANEL AREA, ONLY WHEN THE OPENING PANEL IN THE CLOSED POSITION, DURING VEHICLE TORSIONAL INPUTS. THIS BULLETIN IS A POTENTIAL ADDITION TO THE SERVICE INSTRUCTION ORIGINALLY INCLUDED IN SERVICE ACTION K117 (NOW EXPIRED) AS THIS PARTICULAR CONCERN WILL NORMALLY OCCUR WHILE DRIVING WITH THE ROOF OPENING PANEL CLOSED OVER UNDULATIONS IN THE ROAD SUCH AS, BUT NOT EXCLUSIVELY: DRAIN COVERS, TRAFFIC CALMING MEASURES, AND UNEVEN ROAD SURFACES.
JTB00500NAS1
SITUATION: ONLY ON VEHICLES WITH FRONT SEATS EQUIPPED WITH BOTH MASSAGE AND FRONT CUSHION EXTENSION FUNCTIONS, A 'CLICK' NOISE MAY BE HEARD WHEN RAISING / LOWERING THE RIGHT FRONT SEAT CUSHION.
K391UPS33162BNAS
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE CREAKING NOISES FROM THE PANORAMIC ROOF, WITH THE MOVING PANEL IN THE CLOSED POSITION, MAY BE EVIDENT DURING TORSIONAL INPUTS TO THE VEHICLE.
SSM72811
ISSUE: THE TOUCH SCREEN IS INOPERATIVE WITH A POP-UP MESSAGE INPUT THE PIN CODE. IT WILL ALSO NOT BE POSSIBLE TO OPEN THE LUGGAGE/TAILGATE AND THE GLOVE BOX.
SSM72823
ISSUE: CUSTOMER MAY EXPERIENCE MORE THAN ONE OF THE FOLLOWING ISSUE IN THE OPERATION OF THEIR CD: CD WONT EJECT, INCORRECT ORDER OF RIPPED CD TRACKS, INTERMITTENT RIPPING ISSUES, TRACK SKIPPING, NO DISK SHOWN WHILE ATTEMPTING TO EJECT, CANT READ CD
JTB00496NAS2
SITUATION: ONE OR MORE OF THE FOLLOWING INCONTROL® TOUCH PRO FEATURES MAY NOT OPERATE AS EXPECTED: DELAYED INCONTROL® TOUCH PRO SYSTEM START-UP BLANK TOUCH SCREEN AND/OR REAR SEAT ENTERTAINMENT (RSE) SCREENS (IF FITTED) LIVE APPLICATIONS NOT OPERATING ALL CLOCKS DISPLAY ONE HOUR AHEAD OF THE CORRECT TIME NAVIGATION ROUTE IS LOST WHEN THE VEHICLE IS SHUTDOWN A LICENSE EXPIRED MESSAGE DISPLAYED (VEHICLES NOT EQUIPPED WITH CONNECTED SERVICES ONLY) PARKING AID SYSTEM VOLUME CANNOT BE ADJUSTED SATELLITE DIGITAL AUDIO RADIO SERVICE (SDARS) MAY HAVE NO AUDIO ON START-UP
JTB00496NAS1
SITUATION: ONE OR MORE OF THE FOLLOWING INCONTROL® TOUCH PRO FEATURES MAY NOT OPERATE AS EXPECTED: DELAYED INCONTROL® TOUCH PRO SYSTEM START-UP BLANK TOUCH SCREEN AND/OR REAR SEAT ENTERTAINMENT (RSE) SCREENS (IF FITTED) LIVE APPLICATIONS NOT OPERATING ALL CLOCKS DISPLAY ONE HOUR AHEAD OF THE CORRECT TIME NAVIGATION ROUTE IS LOST WHEN THE VEHICLE IS SHUTDOWN A LICENSE EXPIRED MESSAGE DISPLAYED (VEHICLES NOT EQUIPPED WITH CONNECTED SERVICES ONLY) PARKING AID SYSTEM VOLUME CANNOT BE ADJUSTED SATELLITE DIGITAL AUDIO RADIO SERVICE (SDARS) MAY HAVE NO AUDIO ON START-UP
JTB00417NAS3
SITUATION: AN OIL LEAK MAY BE EVIDENT FROM UNDERNEATH THE VEHICLE OR DISCOVERED DURING ROUTINE SERVICE.
JTB00267NAS2
SITUATION: A VIBRATION OR SHAKING SENSATION COMING FROM DIFFERENT AREAS OF THE VEHICLE MAY BE EVIDENT WHILE DRIVING. THIS MAY BE FELT THROUGH THE STEERING WHEEL AND/OR THROUGH THE SEATS/VEHICLE BODY. IT MAY, OR MAY NOT, OCCUR DURING BRAKING.
JTB00492NAS1
SITUATION: THE AUTO STOP/START SYSTEM MAY BE INOPERATIVE.
SSM72770
ISSUE CUSTOMERS HAVE COMPLAINED THAT THE VOICE RECOGNITION DOES NOT RECOGNISE THEIR COMMAND USING THE SAY WHAT THEY SEE/SAY A COMMAND FUNCTION. ACCENTS AND REGIONAL DIALECTS ARE NOT BEING RECOGNISED.
SSM72773
ISSUE A CUSTOMER MAY REPORT A CONCERN THAT, WHEN AN EXTERNAL MEDIA SOURCE IS CONNECTED TO THE IN CAR ENTERTAINMENT SYSTEM USING THE RELEVANT USB CABLE ONLY, THE DEVICE IS NOT CONNECTING TO THE VEHICLE.
SSM72768
ISSUE A CUSTOMER MAY REPORT THAT A LOW BATTERY WARNING MESSAGE IS DISPLAYED ON THE INSTRUMENT CLUSTER AND ECO STOP/START UNAVAILABLE.
SSM72744
ISSUE: NO AUDIO FROM ANY SOURCE EVEN WHEN ADJUSTED FROM THE ROTARY KNOB OR STEERING WHEEL VOLUME SWITCHES.
SSM72734
ISSUE: DOOR LATCHES BEING REPLACED WHEN A CUSTOMER REPORTS ISSUES WITH THE LOCKING, LATCHING OR SOFT CLOSE FUNCTION ON ONE OR MORE DOORS ON THEIR VEHICLE.
SSM72670
ISSUE: A NUMBER OF INSTANCES HAVE BEEN REPORTED WHERE A LOSS OF PRESSURE IN TYRES HAS BEEN OBSERVED WITH ASSOCIATED TYRE PRESSURE MONITORING SYSTEM (TPMS) WARNING MESSAGES. CUSTOMERS AND RETAILERS HAVE BEEN UNABLE TO REINFLATE AND MAINTAIN SERVICE PRESSURES DUE TO LEAKAGE FROM THE TPMS VALVES.
SSM72668
EXCESSIVE CORROSION ON VEHICLE BRAKE DISC FRICTION FACES WHICH COULD RESULT IN BRAKE NOISE AND/OR JUDDER
JTB00471NAS1
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED, DIAGNOSTIC TROUBLE CODE (DTC) P068A-00 STORED IN THE POWERTRAIN CONTROL MODULE (PCM), AND DTC INDEX ACTIONS ARE UNABLE TO RESOLVE THE CONCERN. CAUSE: THIS MAY BE DUE TO A PCM SOFTWARE ERROR CAUSING A CPU RESPONSE TIME ERROR DURING THE VEHICLE SHUTDOWN PROCEDURE.
6-291NAS
IT HAS COME TO OUR ATTENTION FROM DATA COLLECTED DURING PRE-DELIVERY INSPECTION (PDI) THAT THE SOFTWARE IN THE INCONTROL® TOUCH PRO SYSTEM ON 2016 MODEL YEAR XJ (X351) VEHICLES MAY NOT BE LOADED PROPERLY ON A NUMBER OF VEHICLES.
SSM72613
SOFTWARE LEVEL CHECK FOR INCONTROL TOUCH PRO
SSM72642
TPMS SYSTEM MIS DIAGNOSED
SSM72648
INCONTROL TOUCH PRO SOFTWARE NOT PROPERLY LOADED.
SSM72625
SIM CARD MAY BE LOST OR DAMAGED
SSM72657
INCONTROL TOUCH PRO MAP DOWNLOAD TO INFOTAINMENT MASTER CONTROLLER WILL NOT COMPLETE PROCESS
SSM72206
KVM COMPONENT PROTECTION TIME-OUT IS LOGGED
SSM72617
COOLANT EXPANSION TANK PRESSURE CAPS LEAKING
SSM72631
BATTERY TERMINALS NOT FITTED CORRECTLY DURING PDI PROCESS
SSM72201
REAR DOOR ELECTRIC SUNBLIND NOT OPERATING AT PDI
JTB00446NAS3
SITUATION: THE VEHICLE BATTERY MAY BE FLAT OR ONE OF THE FOLLOWING MESSAGES/WARNING LIGHTS MAY BE DISPLAYED ON THE INSTRUMENT CLUSTER. FAULTY GENERATOR FAULTY BATTERY MONITORING SYSTEM (BMS) THE CHARGE WARNING INDICATOR IS ILLUMINATED WHEN THE ENGINE IS RUNNING CAUSE: THE POWER SUPPLY IS A FULLY INTEGRATED SYSTEM THAT REQUIRES SDD TO DIAGNOSE OVERALL FUNCTIONALITY ROBUSTLY TO MAKE SURE CUSTOMER SATISFACTION IS MET VIA RIGHT FIRST TIME DIAGNOSIS.
JTB00460NAS1
SITUATION: THE VEHICLE MAY LOCK WITH BOTH KEYS IN THE VEHICLE WHEN OPERATING THE EXTERIOR HANDLE. CAUSE: THIS MAY BE CAUSED BY A SOFTWARE ISSUE WITH THE REMOTE FUNCTION ACTUATOR (RFA).
JTB00368NAS2
SITUATION: THE PANORAMIC ROOF MAY EXHIBIT A 'CREAK' NOISE WHILE DRIVING WITH THE ROOF OPENING PANEL IN THE CLOSED POSITION. CREAKING NOISES FROM THE REAR EDGE OF THE ROOF OPENING PANEL AREA, ONLY WHEN THE OPENING PANEL IN THE CLOSED POSITION, DURING VEHICLE TORSIONAL INPUTS. THIS BULLETIN IS A POTENTIAL ADDITION TO THE SERVICE INSTRUCTION DESCRIBED IN SERVICE ACTION K117 AS THIS PARTICULAR CONCERN WILL NORMALLY OCCUR WHILE DRIVING WITH THE ROOF OPENING PANEL CLOSED OVER UNDULATIONS IN THE ROAD SUCH AS, BUT NOT EXCLUSIVELY: DRAIN COVERS, TRAFFIC CALMING MEASURES, AND UNEVEN ROAD SURFACES. CAUSE: THIS MAY BE CAUSED BY: THE ROOF OPENING PANEL REAR EDGE INTERIOR TOOTH FEATURE COMING INTO CONTACT WITH THE ROOF FRAME WHEN CLOSED; AND/OR MOVEMENT BETWEEN THE SLIDING ROOF PANEL MECHANISM ARM AND THE LOCKING ARM DURING TORSIONAL INPUTS TO THE VEHICLE.
SSM72591
ISSUE. GPS ANTENNA IS BEING REPLACED AND IS NO FAULT FOUND WHEN TESTED BY SUPPLIER GEN2.1 SYSTEMS FITTED TO XJ AND XF CURRENT CAR POSITION INDICATOR WILL NOT LOCK ONTO CORRECT LOCATION ON MAP. NAVIGATION WILL DISPLAY 'GPS' ICON WHEN IN NAVIGATION SPLIT SCREEN. THIS INDICATES GPS NOT AVAILABLE.
SSM72583
ISSUE DURING THE PDI PROCESS, AFTER THE VIN NUMBER HAS BEEN ENTERED ON THE "HERE" WEBSITE FOR NAVIGATION MAP INSTALLATION A MESSAGE APPEARS IN RED IN THE "ADD VEHICLE" SECTION AND SAYS "THE ENTERED VIN CANNOT BE FOUND IN THE DATABASE. ENSURE THE ENTERED VIN IS CORRECT AND THE VEHICLE IS ELIGIBLE FOR MAP ACTIVATION AND DOWNLOAD. CAUSE IT DATABASE ISSUE
SSM72555
ISSUE: DURING THE PRE-DELIVERY INSPECTION, THE APPLICATION INCONTROL TOUCH PRO NAVIGATION MAP UPDATE IS REQUIRED TO BE COMPLETED USING SYMPTOM DRIVEN DIAGNOSTICS (SDD). WHEN THE APPLICATION IS LAUNCHED, THE USER IS PRESENTED WITH AN ON SCREEN MESSAGE INSTRUCTING THEM TO VISIT A WEBSITE TO DOWNLOAD MAP SOFTWARE. THE WEBSITE DISPLAYED ON SDD IS INCORRECT. WWW.NAVIGATION.COM/JAGUAR = INCORRECT WEBSITE ACTION: PLEASE REVIEW THE RELEVANT SERVICE BULLETINS FOR INCONTROL TOUCH PRO MAP INSTALLATION INSTRUCTIONS AND LINKS TO HERE ONLINE DEALER ORDER CENTER (DOC). : USA : 6-285USA (JBN/PRODUCT SUPPORT/ WORKSHOP ADMIN.) CAN : JLRCS-1511.02 FULL DETAILS OF THE INCONTROL TOUCH PRO MAP INSTALLATION ARE AVAILABLE IN TOPIX WORKSHOP MANUAL 101-01:PRE-DELIVERY INSPECTION MANUAL. THE APPLICATION WILL BE AMENDED TO DISPLAY THE CORRECT WEBSITES THIS SSM WILL BE UPDATED WHEN THE SDD SOFTWARE LEVEL AND RELEASE DATE ARE KNOWN.
SSM71966
ISSUE: SUBMITTING A BRAKE NOISE EPQR. SPECIFICALLY RELATED TO FRONT BRAKE DISC GROOVING CAUSING A NOISE AND /OR JUDDER ISSUE. CAUSE: UNDER INVESTIGATION
JTB00415NAS3
Loss Of Drive Or Flashing Gear Selector LED Indicator
SSM72510
ISSUE: DELAMINATION OF COVER TRIM CAUSE: INCORRECT MANUFACTURING PROCESS
SSM72503
ISSUED DEC 2015. ISSUE THE TELEMATICS MODULE (TCU) CANNOT BE ACTIVATED AT PDI. CAUSE IF A VEHICLE HAS BOTH A TCU AND WI-FI, AND IF WI-FI IS TURNED ON, THE PDI PROCESS WILL ATTEMPT TO USE THE PERSONAL SIMS CARD (PSIM) FOR CONNECTIVITY TO BACKEND SERVICES. THIS WILL AFFECT ACTIVATION.
SSM72477
ISSUE: THE CUSTOMER MAY OBSERVE A MIL IN THE INSTRUMENT CLUSTER RELATING TO THE ENGINE SYSTEM (CHECK ENGINE LIGHT) AND ONE OR MORE CODES STORED IN THE PCM RELATING TO HEATED OXYGEN SENSOR (HO2S) IN THE EXHAUST SYSTEM. THE CODE WILL REFER TO A FAULT WITH THE PRE, OR MID, OR POST CATALYST HEATED OXYGEN SENSOR: P0036, P0037, P0038, P0054, P0136, P013A, P013E, P0141, P0042, P0043, P0044, P0055, P0142, P0143, P0144, P0147, P0056, P0057, P0058, P0060, P013C, P014A, P0156, P0157, P0158, P0161, P0062, P0063, P0064, P0162, P0163, P0164, P0167 UPON DIAGNOSIS NO FAULT IS FOUND WITH THE WIRING HARNESS OR CONNECTOR AND THE FAULT IS DETERMINED TO BE WITH THE SENSOR (HAVING FOLLOWED THE DIAGNOSTIC INFORMATION AND HELP TEXT RELATING TO PCM CODES AS READ BY SDD). CAUSE: THE ROOT CAUSE HAS YET TO BE IDENTIFIED AND IS CURRENTLY UNDER INVESTIGATION
SSM72486
ISSUE: CUSTOMERS MAY REPORT WHILST PRESSING THE AUTO STOP/START BUTTON IN THEIR VEHICLE, A WARNING MESSAGE MAY BE DISPLAYED IN THE INSTRUMENT CLUSTER - AUTO STOP/START NOT AVAILABLE. DTC B12CD-87 WILL BE LOGGED IN THE GATEWAY MODULE GWM). CAUSE: THE IGNITION LIVE INPUT INTO THE VEHICLE QUALITY MODULE (VQM), MAY HAVE A POOR CONNECTION, AND/OR NO LIN CIRCUIT BETWEEN THE VQM & GWM.
JTB00394NAS3
SITUATION: A METALLIC 'CLICKING' / 'RASPING' NOISE MAY BE EVIDENT FROM THE ENGINE. THE NOISE MAY BE MORE NOTICEABLE WHEN THE ENGINE IS AT IDLE SPEED AND WHEN THE ENGINE IS COLD. CAUSE: THIS MAY BE CAUSED BY A NOISY HIGH PRESSURE FUEL PUMP OUTLET VALVE.
SSM71869
ISSUE JAGUAR ARE CURRENTLY INVESTIGATING BODY CONTROL MODULES (BCM) AND REMOTE FUNCTION ACTUATORS (RFA) REPLACED FOR A NON-START CONDITION. FOLLOWING SUPPLIER ANALYSIS THE MODULES HAVE BEEN CATEGORISED AS "NO FAULT FOUND". CAUSE CURRENTLY UNDER ANALYSIS.
SSM72390
ISSUE IT HAS BEEN HIGHLIGHTED THAT IT IS POSSIBLE TO LOCK THE VEHICLE WITH BOTH KEYS INSIDE. KEYS ARE HELD TOGETHER BY CABLE TIES WHEN DELIVERED TO THE RETAILER. CAUSE SOFTWARE ERROR.
SSM72407
ISSUE: CUSTOMER MAY REPORT WHITE CRYSTALS FOUND AROUND SCR FILLER NECK IN THE LUGGAGE AREA. CAUSE: EARLY BUILD PROCESS WEAKNESS WITHIN JAGUAR XF PRODUCTION FACILITY WHERE SCR/ADBLUE HAS POTENTIAL TO LEAK ONTO VEHICLE REAR LUGGAGE COMPARTMENT & SURROUNDING AREAS OF TRIM.
SSM-72302
ISSUE B1412-96 BEING FLAGGED IN THE GATEWAY MODULE CAUSE UNDER INVESTIGATION.
6195NAS2
STEERING GEAR FIXING.
JTB00380NAS1
Inadequate A/C Performance / Direct Pressure Sensing Valve Replacement
SSM72087Attachme
XF/XJ Eco Stop/Start Additional Diagnostics Information
DVD140-00
Software Update.
SSM72114Attachme
3.0 & 5.0 Gasoline engines ? High pressure fuel pump diagnostics
SSM72037
Fuel Pressure Concern or Poor Engine Performance.
SSM72034
Transfer Case front flange leak
SSM72035
Heated Oxygen Sensor (HO2S) diagnostics on AJ133 5.0L (NA & SC) and AJ126 3.0L
SSM71803-3
Gen 2.1 Touch screen display recovery process
SSM72022
Seat Module DTC diagnostic help - Seats not moving in one direction
SSM72012
Incorrect diagnosis of Bluetooth connectivity
SSM71538 Revised
Door Lock Cylinder Cover - Fitment at PDI / Replacement
SSM71538 Updated
Door Lock Cylinder Cover - Fitment at PDI / Replacement
SSM71538-2
Updated - Door lock cylinder cover, fitment at PDI / replacement
SSM71538Attachme
Door Lock Cylinder Cover - Fitment at PDI / Replacement
SSM72002
coolant pipe leak
SSM67697
Lack of Cooling From Air Conditioning
SSM67697-2
Lack of Cooling From Air Conditioning
SSM71998
Apple iOS8, iPhone 6 and 6 Plus issue affecting phone operation
SSM71981Attachme
Undertray Rework to Remove Gaitor Foul
JTB00379NAS1
Front / Rear Lamp Condensation - Information Only
SSM64857
Distorted Playback When Using iPod / iPhone. 13MY onwards.
SSM71803
Gen 2.1 Touch screen display recovery process
DVD13901
SDD Updates
JTB00361NAS1
Diagnostic Module Tank Leakage (DMTL)
SSM71803-2
Gen 2.1 Touch screen display recovery process
SSM71822
New vehicle storage (Transit relay / Transit mode)
SSM71361
Diagnostic Concerns.
JTB00344NAS1
Earth Stud Repair on Aluminum Body
SSM71827
Climate Controlled Seats Diagnosis & Testing
DVD13707
DVD software update
JTB00346NAS1
Transit Protection / Wrapguard Staining
SSM71803-1
Gen 2.1 Touch screen display recovery process
SSM71811
Steering Gear Transfer Pipe change
SSM63597
Diagnostic Concerns.
SSM71790
Climate Control.
SSM70018
Transmission DTC P0780-94
SSM71781
JTB00339 Temporary Suspension
SSM71598Attachme
Post K202 Transmission Control Switch Issues
SSM71678
Steering Column rake & reach inoperative
SSM71598-2
Post K202 Transmission Control Switch Issues Rise and FALL
SSM71598-2Attach
Post K202 Transmission Control Switch Issues Rise and FALL
SSM71598
Post K202 Transmission Control Switch Issues
SSM71538
Door Lock Cylinder Cover - Fitment at PDI / Replacement
SSM71498
Front drive shafts rubber boots split or damaged
SSM71358
Door veneer speaker noise ` t izz / buzz`
SSM71358Attachme
Door veneer speaker noise ` t izz / buzz`
SSM71218
Parkbrake Warning Lamp I l luminated
SSM70478
2.0 GTDI Turbocharger
SSM70698
Bluetooth phone connectivity
SSM69078
Bluetooth issues after software updates.
SSM70338
Rear transport tow eye being left in place or not discarded
SSM70378
No Communication with Chassis Control Modules
SSM70238
XJ Heated Seats Innoperative on Integrated Control Panel
SSM70058
Vehicle Communication Device fails to communicate
SSM69458-2
Unable to select preferences on the touch screen
SSM69518-2
Unable to save navigation co-ordinates
SSM69558-2
Navigation errors or freezing on the `Initalization` screen
SSM69558
Navigation errors or freezing on the `Initalization` screen
SSM69458
Unable to select preferences on the touch screen
SSM69518
Unable to save navigation co-ordinates
SSM68918
Run in specification for new A/C compressors - all models
SSM69038
HVAC Evaporator Data Requested Upon Replacement
SSM69038Attachme
HVAC Evaporator Data Requested Upon Replacement
JTB-00311-NAS-1
SITUATION: AN ODOR MAY BE PRESENT WHEN THE CLIMATE CONTROL SYSTEM IS SWITCHED 'ON'. CAUSE: THIS MAY BE CAUSED BY MOLD SPORE ACCUMULATION / BUILD-UP IN THE EVAPORATOR CORE.
JTB00311NAS1
Climate Control System Odor.
SSM68498
Rear Seat Back Rest Creak or Rattle Noise
SSM68398
Window Regulator mechanical creak
SSM68398Attachme
Window Regulator mechanical creak
SSM68358
Audio System Speaker Diagnosis
JTB-00304-NAS-1
SITUATION: A LOWER-LEVEL SERVICE REPAIR PART IS NOW AVAILABLE IN THE EVENT OF A FRONT SUN VISOR VANITY MIRROR ISSUE. CAUSE: A LOWER-LEVEL SERVICE REPAIR PART TO BE USED IN THE EVENT A FRONT SUN VISOR VANITY MIRROR REQUIRES REPLACEMENT.
SSM68237
XJ Moving Panel Rear Edge Tooth Feature Removal
SSM68237Attachme
XJ Moving Panel Rear Edge Tooth Feature Removal
SSM68257
window operation squeak / squeal.
SSM67917
Vehicle seat memory module logs U1A4C 00
SSM66697
Title: 5.0L V8 (AJ133) overheating due to incorrect
SSM66637
Charging a vehicle fitted with Battery monitoring system
SSM65997
Oxygen sensor DTC`s
SSM65997Attachme
Oxygen sensor DTC`s
SSM65337
Touch Screen switches off momentarily and resets
SSM65437
DTC P026A on Supercharged Engines only
SSM65437Attachme
DTC P026A on Supercharged Engines only
SSM65177
Difficult fuel filling
SSM64557
Charge Air Hose assy detachment.
SSM64737
Entertainment Systems.
SSM64657
water pump improvement.
SSM64537
X351 Seat Memory Switch Number 1 Stuck High
SSM59597
Audio Amplifier Quiescent drain
SSM63697
Fuel Injector Concerns 5.0 AJ133 Gasoline.
SSM63697a
Fuel Injector Concerns 5.0 AJ133 Gasoline.
SSM63197
HLDF Programming - `Candidate Not Available` message.
SSM62657
Hood / Bonnet Ajar Switch.
SSM62197
Front Control Display Interface Module Re-configuration.
6195NAS
Steering Gear Pinion Bolt.
SSM62217
Loose battery terminals.
SSM62038
Mongoose Update
6192USA
Quality Assurance Stop.
SSM61577
Error during key programing
SSM61657
JTB00268 engine hard to start after hot soak - fan running Category Driveability.
SSM59857
Fuel System Concerns.
SSM61257
Title MOST system diagnosis
SSM62038Attachme
Mongoose Update.
SSM60117
SDD enhancements for fuel gauge and pump issues-10MY onwards.
SSM60337
Fuel Gauge / Pump Diagnostic Aids.
SSM60178
Important firmware update required for the DA Dongle /DA-VINA.
SSM59597a
Entertainment Systems.
SSM59617
Infotainment System AV button greyed out.
SSM589571
Image.
SSM589572
Image.
SSM59557
Unable to access SDD after installation of DVD131.04.
SSM59017
ZF Transmission ? Error message during reprogramming
SSM58877
Head Lamp / Fog Lamp - Discolouration / Distortion.
SSM58937
Cigar Lighter Elements Not Supplied.
SSM58957
Touch Screen Remote Control.
DVD13104
DVD software update
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.