SFCC_NOV2023_30
Service Bulletin/Repair Instructions
Startup battery keeps draining / Vehicle will not start
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SFCC_NOV2023_30
Startup battery keeps draining / Vehicle will not start
WACCSEP23_6
Battery low warning displayed on instrument cluster and/or no-start
SFCC_JUL2023_31
Battery low warning displayed on instrument cluster and/or no-start.
SFCC_APR2023_32
Customer reports of 12V battery issues. These range from battery low warning displayed to no-start.
SFCC_APR2023_34
MISFIRE ON NEW REPLACEMENT OR REMAN UNITS â AJ126
SFCC_OCT2022_34
Customer reports that low coolant lamp on, coolant leak.
SFCC_APR2022_41
A customer may report a rattle tyle noise from the front seat base area.
SFCC_MAR2022_44
A customer may report a rattle tyle noise from the front seat base area.
SSM75700
8HP 8-Speed Automatic Transmission replacements due to Automatic Transmission Fluid (ATF) contamination with coolant.
SFCC_DEC2021_20
Navigation voice guidance no longer operational after latest NGI update
BIG5DEC21_27A
Voice guidance concerns when using Apple CarPlay.
IC TP 21B
4X4I SCREEN The screen will show the correct pitch and roll angle of the vehicle APPLE CARPLAY Turn by turn voice guidance will now work in Apple CarPlay Maps INSTRUMENT PANEL CLUSTER CONTROL MODULE B (IPCB) When playing FM radio source the IPCB will no longer show a Gray background COMPASS VIEW The north indicator "N" in compass view will be updated when there is a theme change HOTSPOT CONNECTIVITY Improved stability of Hotspot functionality DVD Improved stability of DVD functionality ELECTRIC VEHICLE (EV) CHARGING Charging port will flash green instead of blue when charging MEDIA PLAYER Album art is now available in media library STEERING WHEEL CONTROLS Improved stability of Steering wheel control functionality after using rear media feature REAR SEAT ENTERTAINMENT (RSE) Video can now be played on both rear screens at the same time In the rear right screen, the text for passenger and driver seats are no longer swapped in German SELF-LEARNING CAR Improved stability of self learning car mode SETTINGS In the Chattanooga region in USA near the Eastern/Central time zone border the infotainment time is now no longer 1 hour behind in Auto mode Telematic Control Unit Module (TCU) installation popup will no longer display message in English while the language is set to Chinese SYSTEM Improved stability on start up TIMED CLIMATE Timed climate icon will no longer appear on Interactive Display Module 'A' (IDMA) while vehicle is in motion
SFCC_NOV2021_25
Post 21A Update Apple CarPlay® Navigation Voice Guidance Not Heard
BIG5NOV21_41A
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as Waze.
SFCC_OCT2021_22
Navigation voice guidance no longer operational after latest NGI update
SSM75557
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
SFCC_SEP2021_25
Navigation voice guidance no longer operational after latest NGI update
SFCC_AUG2021_33
Connectivity functions are no longer working.
SFCC_AUG2021_34
Navigation voice guidance no longer operational after latest NGI update
SFCC_AUG2021_37
Customer States engine runs rough with MIL illuminated.
SFCC_AUG2021_38
Customer states harsh shift, transmission warning lamp.
SFCC_AUG2021_39
â Customer states check engine light is illuminated.
SFCC_JUL2021_40
Navigation voice guidance no longer operational after latest NGI update
SFCC_JUN2021_23
Infotainment Updates
SFCC_JUN2021_24
Navigation voice guidance is not working with Apple CarPlay
SFCC_MAY2021_46
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
SSM75412
Smart key inoperative
SSM75415
Update Apple Carplay Navigation Voice Guidance Not Heard
SFCC_APR2021_18
Infotainment Updates
SFCC_APR2021_20
IMC Update 21A will not install
SSM59597Attachme
Attachment.
SFCC_MAR2021_21A
IMC 20C1 Software Release
SFCC_MAR2021_21B
TCU v19.2
SFCC_MAR2021_21C
Pivi IP27.2 (OS 2.0.6)
SFCC_FEB2021_24A
IMC 20C1 Software Release
SFCC_FEB2021_24B
TCU v19.2
SFCC_FEB2021_24C
Pivi IP27.1 (OS 2.0.6)
SFCC_DEC2020_29
The engine is running rough. There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
SFCC Jul20_20
There is a noise from the engine.
SFCC Jul20_26
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio popping noise iOS13 Bluetooth improvements Additional improvements
SFCC_JUN2020_23
There is a noise from the engine.
SFCC_MAY2020_30
There is a noise from the engine which can vary from a squealing to rattling/bearing noise.
SSM74810
JLR is investigating 3.0P S/C FEAD idler pulley and S/C tensioner emitting excess noise (NVH)
SSM74780
JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM & DAB), specifically relating to reports of the touchscreen displaying âRadio not availableâ from vehicle start-up and continues for the entire drive.
SFCC_APR20_PG28
To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward. SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software.
SFCC_APR20_PG31
Popping sound or crackling noise from the audio system while in use.
SSM74787
When attempting to complete the âReplace ECUâ application for the Occupant Classification System Module (OCS) the application fails. The error message âThe following error was encountered: â is displayed to the user.
SSM74763
InControl Remote App does not update vehicle location or show correct vehicle status. Remote features (e.g.: Remote Engine Start, Beep and Flash, Remote Lock/Unlock etc.) do not work. The Telematics Control Unit (TCU) unable to communicate with Telematics Service Provider due to curl library error.
SFCC_MAR12_20
There is a noise from the engine. The charge warning lamp is on.
SFCC_MAR12_29
XM radio is inop.
SFCC_MAR12_30
Popping sound or crackling noise from the audio system while in use.
SFCC_FEB20_34
XM radio is inop.
TechRS_NOV19_100
Customer is able to unlock and lock the vehicle but not able to start vehicle
TechRS_NOV19_104
SOTA download does not complete first time through
TechRS_NOV19_106
Quiescent battery drain due to TCU module.
TechRS_NOV19_108
Voice control is not able to locate destination entry.
TechRS_NOV19_109
Web Browser functionality is not available.
Tech_RS_NOV19_86
The Check Engine MIL is on. DTC P2402-00 is stored in the PCM.
Tech_RS_NOV19_93
There are multiple issues in regards to the manufacturing process of the Image Processing Module A from the supplier Bosch, or the Central Configuration learn in.
Tech_RS_NOV19_95
Customer may state there is a pop noise or crackle when playing the audio.
Tech_RS_NOV19_96
Customer may state there is no audio present or volume control.
Tech_RS_NOV19_97
Customer may state there is no audio present or volume control.
Tech_RS_NOV19_99
Customer states not able to start vehicle after state inspection test is performed.
SFCC_NOV19_21
The Check Engine MIL is on.
SFCC_NOV19_30
Popping sound or crackling noise from the audio system while in use.
SFCC_NOV19_33
Customer complaint in regards to Infotainment system.
SFCC_NOV19_38
Customer states there is no audio output from the speakers on all sources.
SSM74590
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later versions.
SFCC_OCT19_25
The Check Engine MIL is on There is a noise from the engine
SFCC_OCT19_27
Popping sound or crackling noise from the audio system while in use.
SFCC_OCT19_28
Intermittent Bluetooth connection on Android equipped device with software 9.0
SFCC_OCT19_36
Customer states there is no audio output from the speakers on all sources
SFCC_OCT19_37
Customer states there is no audio output from the speakers on all sources
SSM74589
Vehicles equipped with an AJ126 supercharged V6 engine are experiencing noise from the HP fuel pumps and/or a Check Engine MIL illuminated with one of the following DTCs stored in the PCM. P228F-85 P025C-11 P0251-13 P064A-38 P0256-13
SSM74557
Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to the infotainment system using the USB cable and CarPlay mode active.
SFCC SEP19 Slide
Popping sound or crackling noise from the audio system while in use.
SFCC_AUG19_Slide
Customer states there is no audio output from the speakers on all sources.
SSM74490
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
SSM74490Attachme
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
SFCC_JUL19_Slide
The tire valve stem is broken or cracked.
SFCC-JUN19-Slide
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500? status.
SFCC_JUN19_Slide
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500? status.
SFCCMAY19Slide13
Incorrect DEF Quality & No Restarts in ?XXX? Miles is on the IPC
SFCCMAY19Slide23
Automatic Emergency Braking not available. Forward alert not available. Emergency Lane Keeping not available.
SFCCMAY19Slide24
TCU_3 programming failures
SFCCMAY19Slide25
Popping sound or crackling noise from the audio system while in use.
SSM74408
Telematics Control Module (TCU) fails activation during the Pre Delivery Inspection (PDI) or the eCall button does not illuminate after PDI.
SFCC_APRIL19_Sli
PCV DiaphramTorn. The Check Engine Lamp is illuminated.
SSM74375
Air leak from the right hand camshaft cover assembly due to a split diaphragm within the pressure control valve. Any of the following DTCs (indicating an air intake system leak) could be stored in the Powertrain Control Module (PCM) ? P2187, P2189, P0505, P0507.
SFCC_14MAR19_Sli
TCU_3 programming failures
SSM73798
Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions listed below has been identified: InControl Touch Pro system constantly restarting Voice / Speech concern Navigation concern Live and Web Browser concern System Language concern
SSM74309Attachme
Malfunction Indicator Lamp (MIL) illuminated. DTC P242B-64 logged in Powertrain Control Module (PCM). Issue applies to AJ20-D4 engine only.
SSM74304
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth® Voice commands no longer work
SSM74287
InControl features not functioning in the vehicle due to mobile data connectivity concerns
SFCC-Slide22
InControl Touch Pro Inoperative
SSM74285
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery. Initial diagnosis shows no fault found or no measurable quiescent drain.
SSM74278
Seat height operates in increments and seat memory function will not work after replacement of seat height motor. Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note: that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
SSM74171
U1000-00 present in BCM. One or more BCM outputs not functioning. Examples include: Exterior lighting; Interior lighting (especially interior lights on X260, X760 or X761); Sun roof blinds; Steering Wheel Adjust; eco stop start.
SFCC_10JAN19_Sli
The Check Engine Lamp is on.
SSM74228
Incorrect function of the Incontrol Remote Apps feature including Remote Climate feature not functioning and Remote App will not contact the vehicle.
SSM74228Attachme
Incorrect function of the Incontrol Remote Apps feature including Remote Climate feature not functioning and Remote App will not contact the vehicle.
H181 UPS13018-3B
An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the center main crankshaft pulley/damper bolt may have been manufactured away from specification.
NAS18.12.018
A potential issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where the center main crankshaft pulley/damper bolt may have been manufactured away from specification. This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions deemed necessary will be communicated through a separate Field Action or Technical Bulletin.
H176 UPS12518-2B
Certain Jaguar vehicles within the listed Affected Vehicle Range require an update to the infotainment software to make sure customers receive their new vehicles with the latest infotainment features and enhancements.
NAS18.12.014
Certain Jaguar vehicles within the listed Affected Vehicle Range require an update to the infotainment software to make sure customers receive their new vehicles with the latest infotainment features and enhancements. This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions deemed necessary will be communicated through a separate Field Action or Technical Bulletin.
181912.034
A potential issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where the crankshaft pulley/damper bolt may have been manufactured away from specification. This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions deemed necessary will be communicated through a separate Field Action or Technical Bulletin.
NAS18.12.013
A potential issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where the crankshaft pulley/damper bolt may have been manufactured away from specification. This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions deemed necessary will be communicated through a separate Field Action or Technical Bulletin.
NAS18-10-018
Potential issues have been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range. The list of issues include the following: HMI stuck in installation for the entire drive cycle and there is no 'check for update' button shown within settings Comfort controller option is not available in the connectivity screen Installation failed pop-up should be removed for NGISOTA Voice command feature is unavailable in Mandarin, but other languages such as English, Cantonese, or Sichuanese are OK No response from HMI when 'check for update' is pressed and there is no connectivity HMI stuck in touchscreen throughout the cycle after abortive start-up NGI and TCU SOTA enable/disable option
H142NAS1
Potential issues have been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range. The list of issues include the following: HMI stuck in installation for the entire drive cycle and there is no 'check for update' button shown within settings Comfort controller option is not available in the connectivity screen Installation failed pop-up should be removed for NGISOTA Voice command feature is unavailable in Mandarin, but other languages such as English, Cantonese, or Sichuanese are OK No response from HMI when 'check for update' is pressed and there is no connectivity HMI stuck in touchscreen throughout the cycle after abortive start-up NGI and TCU SOTA enable/disable option
SSM74008
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
SSM74008Attachme
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
SSM72307
The message "Radar Sensor Blocked" appears in instrument pack display. If blockage occurs while ACC is being used, ?Driver Intervene? and/or "Radar sensor blocked" message will appear on the cluster and DTC C1A67-97 is also set. Blockage can also occur when ACC is not being used.
SSM74131
Jaguar Land Rover released Pathfinder 195 on 11th October and Symptom Driven Diagnostics (SDD) 154.05 on 8th October. As part of our continued efforts in increasing our customer experience, the release contains the latest InControl software containing significant improvements and enhancements to the system and its stability. Please refer to the latest release notes on TOPIx to understand the fixes that are included within this release. You are reminded that the InControl Touch Pro/ Duo Infotainment Master Controller (IMC) and ISC software should not be updated unless related to a reported customer concern.
JTB00619NAS2.1
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
JTB00619NAS2.2
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
JTB00619NAS2.3
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
SSM72498
Issue: Wheel stud failures (fractures).
SSM74038
Issue: A customer may report an oil leak under the vehicle from the transmission suspected to be the sump pan. Engineering would like to investigate the root cause as to these concerns
SSM74060
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
SSM74063
Issue: A customer may report any of the following concerns when selecting functions on the Touch Screen for 16MY onwards: Video playback not possible although sound is functioning correctly. 17C4 live apps and web browser inoperative. 18MY ?Satellite radio false subscription message displayed on lower screen?. French/ English language mix on touch screen of NGI system in French language setting.
JTB00566NAS3
An 'engine overheat' message may be displayed on the Instrument Cluster and that coolant may be leaking from engine compartment area.
6195NAS2
STEERING GEAR FIXING.
JTB00380NAS1
Inadequate A/C Performance / Direct Pressure Sensing Valve Replacement
SSM72087Attachme
XF/XJ Eco Stop/Start Additional Diagnostics Information
SSM72114Attachme
3.0 & 5.0 Gasoline engines ? High pressure fuel pump diagnostics
SSM72037
Fuel Pressure Concern or Poor Engine Performance.
SSM72034
Transfer Case front flange leak
SSM72035
Heated Oxygen Sensor (HO2S) diagnostics on AJ133 5.0L (NA & SC) and AJ126 3.0L
SSM71803-3
Gen 2.1 Touch screen display recovery process
SSM72022
Seat Module DTC diagnostic help - Seats not moving in one direction
SSM72012
Incorrect diagnosis of Bluetooth connectivity
SSM71538 Revised
Door Lock Cylinder Cover - Fitment at PDI / Replacement
SSM71538 Updated
Door Lock Cylinder Cover - Fitment at PDI / Replacement
SSM71538-2
Updated - Door lock cylinder cover, fitment at PDI / replacement
SSM71538Attachme
Door Lock Cylinder Cover - Fitment at PDI / Replacement
SSM72002
coolant pipe leak
SSM67697
Lack of Cooling From Air Conditioning
SSM67697-2
Lack of Cooling From Air Conditioning
SSM71998
Apple iOS8, iPhone 6 and 6 Plus issue affecting phone operation
SSM71981Attachme
Undertray Rework to Remove Gaitor Foul
JTB00379NAS1
Front / Rear Lamp Condensation - Information Only
SSM64857
Distorted Playback When Using iPod / iPhone. 13MY onwards.
SSM71803
Gen 2.1 Touch screen display recovery process
DVD13901
SDD Updates
JTB00361NAS1
Diagnostic Module Tank Leakage (DMTL)
SSM71803-2
Gen 2.1 Touch screen display recovery process
SSM71822
New vehicle storage (Transit relay / Transit mode)
SSM71361
Diagnostic Concerns.
JTB00344NAS1
Earth Stud Repair on Aluminum Body
SSM71827
Climate Controlled Seats Diagnosis & Testing
DVD13707
DVD software update
JTB00346NAS1
Transit Protection / Wrapguard Staining
SSM71803-1
Gen 2.1 Touch screen display recovery process
SSM71811
Steering Gear Transfer Pipe change
SSM63597
Diagnostic Concerns.
SSM71790
Climate Control.
SSM70018
Transmission DTC P0780-94
SSM71781
JTB00339 Temporary Suspension
SSM71598Attachme
Post K202 Transmission Control Switch Issues
SSM71678
Steering Column rake & reach inoperative
SSM71598-2
Post K202 Transmission Control Switch Issues Rise and FALL
SSM71598-2Attach
Post K202 Transmission Control Switch Issues Rise and FALL
SSM71598
Post K202 Transmission Control Switch Issues
SSM71538
Door Lock Cylinder Cover - Fitment at PDI / Replacement
SSM71498
Front drive shafts rubber boots split or damaged
SSM71358
Door veneer speaker noise ` t izz / buzz`
SSM71358Attachme
Door veneer speaker noise ` t izz / buzz`
SSM71218
Parkbrake Warning Lamp I l luminated
SSM70478
2.0 GTDI Turbocharger
SSM70698
Bluetooth phone connectivity
SSM69078
Bluetooth issues after software updates.
SSM70338
Rear transport tow eye being left in place or not discarded
SSM70378
No Communication with Chassis Control Modules
SSM70238
XJ Heated Seats Innoperative on Integrated Control Panel
SSM70198
Rain Sensor Operation Disabled in CCF File
SSM70058
Vehicle Communication Device fails to communicate
SSM69458-2
Unable to select preferences on the touch screen
SSM69518-2
Unable to save navigation co-ordinates
SSM69558-2
Navigation errors or freezing on the `Initalization` screen
SSM69558
Navigation errors or freezing on the `Initalization` screen
SSM69458
Unable to select preferences on the touch screen
SSM69518
Unable to save navigation co-ordinates
SSM68918
Run in specification for new A/C compressors - all models
SSM69038
HVAC Evaporator Data Requested Upon Replacement
SSM69038Attachme
HVAC Evaporator Data Requested Upon Replacement
JTB00311NAS1
Climate Control System Odor.
SSM68498
Rear Seat Back Rest Creak or Rattle Noise
SSM68398
Window Regulator mechanical creak
SSM68398Attachme
Window Regulator mechanical creak
SSM68358
Audio System Speaker Diagnosis
SSM68237
XJ Moving Panel Rear Edge Tooth Feature Removal
SSM68237Attachme
XJ Moving Panel Rear Edge Tooth Feature Removal
SSM68257
window operation squeak / squeal.
SSM67917
Vehicle seat memory module logs U1A4C 00
SSM66697
Title: 5.0L V8 (AJ133) overheating due to incorrect
SSM66637
Charging a vehicle fitted with Battery monitoring system
SSM65997
Oxygen sensor DTC`s
SSM65997Attachme
Oxygen sensor DTC`s
SSM65337
Touch Screen switches off momentarily and resets
SSM65437
DTC P026A on Supercharged Engines only
SSM65437Attachme
DTC P026A on Supercharged Engines only
SSM65177
Difficult fuel filling
SSM64557
Charge Air Hose assy detachment.
SSM64737
Entertainment Systems.
SSM64657
water pump improvement.
SSM64537
X351 Seat Memory Switch Number 1 Stuck High
SSM59597
Audio Amplifier Quiescent drain
SSM63697
Fuel Injector Concerns 5.0 AJ133 Gasoline.
SSM63697a
Fuel Injector Concerns 5.0 AJ133 Gasoline.
SSM63197
HLDF Programming - `Candidate Not Available` message.
SSM62657
Hood / Bonnet Ajar Switch.
SSM62197
Front Control Display Interface Module Re-configuration.
6195NAS
Steering Gear Pinion Bolt.
SSM62217
Loose battery terminals.
SSM62038
Mongoose Update
6192USA
Quality Assurance Stop.
SSM61577
Error during key programing
SSM61657
JTB00268 engine hard to start after hot soak - fan running Category Driveability.
SSM59857
Fuel System Concerns.
SSM61257
Title MOST system diagnosis
SSM62038Attachme
Mongoose Update.
SSM60117
SDD enhancements for fuel gauge and pump issues-10MY onwards.
SSM60337
Fuel Gauge / Pump Diagnostic Aids.
SSM60178
Important firmware update required for the DA Dongle /DA-VINA.
SSM59597a
Entertainment Systems.
SSM59617
Infotainment System AV button greyed out.
SSM589571
Image.
SSM589572
Image.
SSM59557
Unable to access SDD after installation of DVD131.04.
SSM59017
ZF Transmission ? Error message during reprogramming
SSM58877
Head Lamp / Fog Lamp - Discolouration / Distortion.
SSM58937
Cigar Lighter Elements Not Supplied.
SSM58957
Touch Screen Remote Control.
DVD13104
DVD software update
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.