S238A000038 REV.D
Service Bulletin/Repair Instructions
Auto Emergency Braking (AEB) Unavailable – Service Required Message In Cluster
Vehicle report
2023 JEEP GRAND CHEROKEE L
Service bulletins
321 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
9100905
Service Bulletin/Repair Instructions
Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
9100902
Service Bulletin/Repair Instructions
Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
9100345
Service Bulletin/Repair Instructions
LATCH Front Door for Doors that Won't Open From Interior, cable dislodged or Door latch cables coming loose. Engineering is looking to collect pictures of the latches and cables as they are found by the dealers. These pictures will help us understand why they are coming lose, to develop a corrective action plan. Please submit pictures to the DID system.
9100363 Rev 3
Service Bulletin/Repair Instructions
Turbocharger Kit Please note that many turbo components are serviceable separately and full turbo replacement may not be required. If the turbo is being inspected for: Noise/Rattle: Inspect heat shield fasteners for looseness and check the wastegate actuator/linkage for binding. The actuator kit is serviced separately. Oil Leak: Inspect the turbo oil feed O-ring area for leaks. O-ring is serviced separately.
S2623000001 REV.A
Service Bulletin/Repair Instructions
Rotary Shifter Lights Blinking, Shifter Not Moving, Not Going Into Gear.
S2508000029 REV.B
Service Bulletin/Repair Instructions
Instrument Panel Cluster (IPC) Message “Park Assist System Unavailable” or “Service Park Assist System”, “Rear Braking Assist Unavailable” or “Service Rear Braking Assist System" with Performance Diagnostic Trouble Codes (DTCs)
S2523000032 REV.B
Service Bulletin/Repair Instructions
Steering Dragging While Recreational Flat Towing Behind RV.
S2508000029 REV.A
Service Bulletin/Repair Instructions
Instrument Panel Cluster (IPC) Message “Park Assist System Unavailable” or “Service Park Assist System”, “Rear Braking Assist Unavailable” or “Service Rear Braking Assist System" with Performance Diagnostic Trouble Codes (DTCs)
113801
Service Bulletin/Repair Instructions
SEAL - LOWER AGS
S268A000016
Service Bulletin/Repair Instructions
R1L Radio Screen Goes Blank after transitioning from logistic to customer mode
113553
Service Bulletin/Repair Instructions
EVAPORATOR - AIR CONDITIONING
113554
Service Bulletin/Repair Instructions
EVAPORATOR - AIR CONDITIONING
113557
Service Bulletin/Repair Instructions
EVAPORATOR - AIR CONDITIONING
113558
Service Bulletin/Repair Instructions
EVAPORATOR - AIR CONDITIONING
113528
Service Bulletin/Repair Instructions
SHAFT - AXLE HALF
113529
Service Bulletin/Repair Instructions
SHAFT - AXLE HALF
08-277-26
Service Bulletin/Repair Instructions
Body Control Module (BCM) Flash Failure Customers may experience one or more of the following: SYMPTOM: ● Battery drained. ● Ignition off draw. ● Instrument Panel Cluster (IPC) goes off and on when the vehicle goes into sleep mode. ● Door lock indicator lamps stay illuminated.
9100866
Service Bulletin/Repair Instructions
Display Verify "Z" part number availability. Order a "Z" part number for all Exchange Orders, Warranty, Mopar, Customer Pay and Service Contract. Order "68" part number for New, Unsold units only.
08-274-26
Service Bulletin/Repair Instructions
Power Folding Seat Wire Harness Pinched Customers may experience one or more of the following: SYMPTOM: ● Battery is depleted. NOTE: Battery depletion may be due to a pinched power folding seat wire harness behind the left quarter panel by the cargo tie down fastener. ● Loss of function of the rear folding seats. ● Rear folding seat behavior is not functioning as expected. This bulletin involves repairing a pinched power folding seat wire harness behind the left quarter panel.
9100859
Service Bulletin/Repair Instructions
Before replacing any part, check the DOT on the glass or the PN to make sure you choose the replacement part from the correct supplier: DOT 615 - 6NC10TRMAH - CIE Supplier DOT 1038 - 6NC07TRMAR - CIE Supplier DOT 1065 - 7TF32TRMAB, 7TF33TRMAB - HCMF Supplier
9100833 REV1
Service Bulletin/Repair Instructions
Fuel Delivery Module Before replacing the fuel module for DTCs P0461 and P062A and other not start, long crank, fuel gauge accuracy and drivability issues, the technician should disconnect the electrical connector at the pump and perform a visual inspection of the connector for and bent, spread, or pushed out terminals. Repair any issues found. Reconnect the plug and perform a push pull push to ensure the connector is fully installed. Then perform 3 keys cycles and listen to hear if the fuel pump is operational. If the fuel pump is heard that indicates that everything is operating correctly. If the pump is heard replacement is not necessary, any replacement will function in the same way.
S2508000025 REV. B
Service Bulletin/Repair Instructions
Instrument Panel Cluster (IPC) and Radio Compass Display has Dashes (--)
112639
Service Bulletin/Repair Instructions
THROTTLE BODY – NONE
112640
Service Bulletin/Repair Instructions
THROTTLE BODY – NONE
113123
Service Bulletin/Repair Instructions
SPRING KIT - DISC BRAKE PAD
S2508000025 REV.A
Service Bulletin/Repair Instructions
Instrument Panel Cluster (IPC) and Radio Compass Display has Dashes (--)
9100811 Rev 4
Service Bulletin/Repair Instructions
Clunking when going over bumps, potholes, or turns. During diagnosis dealers may find rubber separating from the bushing on the handling link (SOL S2102000004 Rev C. for reference). This is normal and most likely is not attributed to the noise. Please follow normal diagnosis and ensure all tie-rod and ball joints are properly torqued and if worn, replace. If diagnosis leads to lower control arm replacement, the tension link(s) should be replaced first then test driven to ensure noise has disappeared before any handling link replacements.
S2102000004 REV.D
Service Bulletin/Repair Instructions
WL Front Control Arm Bushing - Handling Link Has Loose Rubber Appearance
112979
Service Bulletin/Repair Instructions
CAMERA - REAR VIEW
112980
Service Bulletin/Repair Instructions
CAMERA - REAR VIEW
S2623000041 REV.A
Service Bulletin/Repair Instructions
Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A
112842
Service Bulletin/Repair Instructions
BOLT - HEX FLANGE HEAD
9100833
Service Bulletin/Repair Instructions
Fuel Delivery Module Before replacing the fuel module for DTCs P0461 and P062A and other not start, long crank, fuel gauge accuracy and drivability issues, the technician should disconnect the electrical connector at the pump and perform a visual inspection of the connector for and bent, spread, or pushed out terminals. Repair any issues found. Reconnect the plug and perform a push pull push to ensure the connector is fully installed. Then perform 3 keys cycles and listen to hear if the fuel pump is operational. If the fuel pump is heard that indicates that everything is operating correctly. If the pump is heard replacement is not necessary, any replacement will function in the same way.
S268A000014
Service Bulletin/Repair Instructions
Radio/ETM is Adding Approximately 27mA Draw to Vehicle When in Logistics Mode
112856
Service Bulletin/Repair Instructions
HEATER - ELECTRIC COOLANT
112857
Service Bulletin/Repair Instructions
HEATER - ELECTRIC COOLANT
S1623000028 Rev. K
Service Bulletin/Repair Instructions
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
S2608000028
Service Bulletin/Repair Instructions
Intermittent Operation of the Third Row Power Seat, 12volt Battery Drain
S2503000001 REV.A
Service Bulletin/Repair Instructions
Service 4WD Message, With Any Combination Of The Following Front Axle Disconnect (FAD) Diagnostic Trouble Codes
9100834
Service Bulletin/Repair Instructions
Ambient cabin light fault B2811-02 inop. If Ambient Lights can change color and intensity, do not replace Auxiliary/Ambient Lighting Module (ALM). Follow the diagnostic for B2811-02. Before replacing, verify the vehicle PROXI is correct for the vehicle (2-row/3-row). If PROXI is incorrect, re-PROXI and then perform a hard reset of the ALM.
9100835
Service Bulletin/Repair Instructions
Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
S1623000028 REV.J
Service Bulletin/Repair Instructions
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
S2623000040
Service Bulletin/Repair Instructions
Passive Entry Exterior Door Handle Inoperative When Touched To Lock And Or Unlock.
S2623000041
Service Bulletin/Repair Instructions
Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed.
08-221-26 REV. A
Service Bulletin/Repair Instructions
R1H Radio U41.10 USB Software Update Customers may experience one or more of the following: ● FCW OFF light ON with no DTCs and can't turn off. ● Blank screen and then reboot every 2 minutes and 40 seconds. (Rearview Camera Functions Normally). ● Paddle shifters not working/no longer a setting. ● Autolocks not working. ● Auto headlights not working. ● AM station not working (Appears some of the vehicles PROXI defaults to "1" which is absent for AM). ● Album Art flickering issue. ● Blank screen and then reboot every 2 minutes and 40 seconds. ● CarPlay icon disappears from main screen while still active, leaving no navigation path back. ● Light/dark theme mismatch between Radio and temperature screens at key-on Radio experiences lockups, resets, blank screens, and language issues after FOTA. ● Valet mode sends duplicate requests causing HU and vehicle state misalignment. ● Rear seat media page intermittently shows a blank screen. ● Unable to select or drag 'Pitch and Roll' widget on home screen. ● USB playback resumes incorrectly, skipping to next track after reconnect. ● Album art not displayed on HMI despite availability in media. ● Incorrect call timer displayed for conference calls. ● Call status remains 'active' on widget after call ends. ● Second call status not updated on home screen widget. ● Rear entertainment tab intermittently blank when switching apps. ● System crashes for 20 to 30 seconds after voice reply action. ● Media progress bar continues incorrectly after second call acceptance. ● CarPlay device fails to reconnect automatically or manually. ● Rear HVAC lock/unlock text missing while icon is present. ● Visual glitch observed on Front Passenger Display Module (FPDM) display. ● Surround view camera accessible while driving across apps (unexpected behavior). ● IPC navigation map fails to load despite radio showing navigation. ● Head Up Display (HUD) layout resets after overnight sleep cycle. ● ParkSense triggers unintended surround camera activation. ● HUD settings not retained after ignition cycle. ● Audio focus stuck on VR; selected message not read. ● Preset bar appears blank after overnight sleep cycle. ● FM channel switches unexpectedly and reverts after delay. ● Massage activation causes HU black screen/media disruption. ● Non-applicable ambient lighting setting visible in vehicle menu. ● Navigation screen appears black after system startup. ● Track name flickers on status bar during CarPlay playback. ● HU toggles between Home and Media screens without user input. ● Phantom touch causes navigation to switch from full screen to split view. ● HU redirects to CarPlay tab when exiting camera unexpectedly. ● Unable to select the Turn by Turn Navigation. ● Blank Performance Pages (Rearview Camera Functions Normally). ● Android Auto® Voice Recognition (VR) inoperative. ● Media tuner delayed. ● Charge Schedule not accepting updates via phone (Rearview Camera Functions Normally). ● Ambient light inoperative. ● Map in Instrument Panel Cluster (IPC) inoperative. ● Media Widget blank. ● Navigation map black. ● Off-Road Pages inoperative (Rearview Camera Functions Normally). ● VR inoperative. ● Incorrect song title displayed (Carplay® only). ● Radio display switches from Media Page to Home Page (Rearview Camera Functions Normally). ● Ghost touch on Navigation screen (Rearview Camera Functions Normally). ● Widgets missing. ● New User Profile does not load. ● Returns to wrong page after view camera event selected by customer in the Camera View Pages (Rearview Camera Functions Normally). This bulletin involves inspecting and if required, updating the radio software level to U41.10. Depending on the radio's current software level the radio may need a one or two USB update.
OTHERDOC_164
Other
Radio Over The Air Update to U41.10 R1H Software Version (FOTA) Customers may experience one or more of the following: Inaccurate status or information displayed during phone calls- Voice Recognition performance- Carplay connectivity issues- Black / blank screens for Navigation or Media apps not affecting rearview camera funtionality- Visual glitch on Front passenger Display- Unresponsive widgets- Light & Dark mode discrepancy between screen views- Unresponsive hard button to turn screen off- Incomplete or innacurate pop-up notifications- Radio stuck in Valet Mode- Phantom / Ghost touch on Media screens- Incorrect menu displayed
9100826
Service Bulletin/Repair Instructions
WL DDM/PDM Mirror Blindspot inoperative If DTC is present DTC B285F-15 Blind Spot Warning Light Control-Circuit Short to Battery or Open Before replacing DDM/PDM. Inspect connection on Mirror connector end. Perform electrical continuity test. After succesful continuity test. Via Witech perform hard reset and clear DTC.
S1623000028 REV.I
Service Bulletin/Repair Instructions
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
112198
Service Bulletin/Repair Instructions
MODULE - LIFTGATE
9100811Rev3
Service Bulletin/Repair Instructions
***68375577A$ is not showing the correct verbiage please update and correct*** Clunking when going over bumps, potholes, or turns. During diagnosis dealers may find rubber separating from the bushing on the handling link (SOL S2102000004 Rev C. for reference). This is normal and most likely is not attributed to the noise. Please follow normal diagnosis and ensure all tie-rod and ball joints are properly torqued and if worn, replace. If diagnosis leads to lower control arm replacement, the tension link(s) should be replaced first then test driven to ensure noise has disappeared before any handling link replacements.
23-019-26
Service Bulletin/Repair Instructions
Hot Cup Holders Customers may comment on the following: ● When the rear heat temperature is set at or near max hot output, the front center console's surfaces, first row and second row cup holders and storage bins are getting warm to the touch. This bulletin involves removing the front center console and installing an insulator foam pad on top of the Center Console air duct.
08-221-26
Service Bulletin/Repair Instructions
R1H Radio U41.10 USB Software Update Customers may experience one or more of the following: ● **FCW OFF light ON with no DTCs and can't turn off. ● Blank screen and then reboot every 2 minutes and 40 seconds. (Rearview Camera (RVC) Functions Normally). ● Paddle shifters not working/No longer a setting. ● Autolocks not working. ● Auto headlights not working. ● AM station not working (Appears some of the vehicles PROXI defaults to "1" which is absent for AM). ● Album Art flickering issue. ● Blank screen and then reboot every 2 minutes and 40 seconds. ● CarPlay icon disappears from main screen while still active, leaving no navigation path back. ● Light/dark theme mismatch between Radio and temperature screens at key-on Radio experiences lockups, resets, blank screens, and language issues after FOTA. ● Valet mode sends duplicate requests causing HU and vehicle state misalignment. ● Rear seat media page intermittently shows a blank screen. ● Unable to select or drag 'Pitch and Roll' widget on home screen. ● USB playback resumes incorrectly, skipping to next track after reconnect. ● Album art not displayed on HMI despite availability in media. ● Incorrect call timer displayed for conference calls. ● Call status remains 'active' on widget after call ends. ● Second call status not updated on home screen widget. ● Rear entertainment tab intermittently blank when switching apps. ● System crashes for 20 to 30 seconds after voice reply action. ● Media progress bar continues incorrectly after second call acceptance. ● CarPlay device fails to reconnect automatically or manually. ● Rear HVAC lock/unlock text missing while icon is present. ● Visual glitch observed on FPDM display. ● Surround view camera accessible while driving across apps (unexpected behavior). ● IPC navigation map fails to load despite HU showing navigation. ● HUD layout resets after overnight sleep cycle. ● ParkSense triggers unintended surround camera activation. ● HUD settings not retained after ignition cycle. ● Audio focus stuck on VR; selected message not read. ● Preset bar appears blank after overnight sleep cycle. ● FM channel switches unexpectedly and reverts after delay. ● Massage activation causes HU black screen/media disruption. ● Non-applicable ambient lighting setting visible in vehicle menu. ● Navigation screen appears black after system startup. ● Track name flickers on status bar during CarPlay playback. ● HU toggles between Home and Media screens without user input. ● Phantom touch causes navigation to switch from full screen to split view. ● HU redirects to CarPlay tab when exiting camera unexpectedly.** ● Unable to select the Turn by Turn Navigation. ● Blank Performance Pages (Rearview Camera (RVC) Functions Normally). ● Android Auto® Voice Recognition (VR) inoperative. ● Media tuner delayed. ● Charge Schedule not accepting updates via phone (RVC Functions Normally). ● Ambient light inoperative. ● Map in Instrument Panel Cluster (IPC) inoperative. ● Media Widget blank. ● Navigation map black. ● Off-Road Pages inoperative (RVC Functions Normally). ● VR inoperative. ● Incorrect song title displayed (Carplay® only). ● Radio display switches from Media Page to Home Page (RVC Functions Normally). ● Ghost touch on Navigation screen (RVC Functions Normally). ● Widgets missing. ● New User Profile does not load. ● Returns to wrong page after View Camera Event selected by customer in the Camera View Pages (RVC Functions Normally) This bulletin involves inspecting and if required, updating the radio software level to **U41.10.** Depending on the radio's current software level the radio may need a one or two USB update.
112199
Service Bulletin/Repair Instructions
MODULE - LIFTGATE
9100811 REV1
Service Bulletin/Repair Instructions
Clunking when going over bumps, potholes, or turns. During diagnosis dealers may find rubber separating from the bushing on the handling link (SOL S2102000004 Rev C. for reference). This is normal and most likely is not attributed to the noise. Please follow normal diagnosis and ensure all tie-rod and ball joints are properly torqued and if worn, replace. If diagnosis leads to lower control arm replacement, the tension link(s) should be replaced first then test driven to ensure noise has disappeared before any handling link replacements.
08-217-26
Service Bulletin/Repair Instructions
Heads Up Display (HUD) Resets to Default Settings Each Ignition Cycle Customers may experience the following: ● The custom HUD configurations do not save after a vehicle sleep cycle. HUD configuration will reset to the default settings.
112180
Service Bulletin/Repair Instructions
BEZEL - OVERHEAD CONSOLE
21-041-26
Service Bulletin/Repair Instructions
Transmission Auxiliary Oil Pump Failure Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): ● P0B0D-00 - Electric/Auxiliary Transmission Fluid Pump Motor Control Module. Customers may also comment on the following: ● Vehicle is in limp mode This bulletin involves replacing the transmission oil pump.
9100532 REV1
Service Bulletin/Repair Instructions
Before replacing the steering column control module (SCCM) due to wipers inop, wipers not turning off, wipers not returning to position, heated steering wheel not working and/or steering controls inop, Electronic Stability Control (ESC) light on, please follow these steps: 1.- Review if there is any active DTC. Refer to service library procedure and follow diagnosis steps. 2.- If failure still present, make sure all the switches', horn's, heated steering wheel, airbag's harness are properly connected and there is no corrosion or pinching, disconnect the switches & reconnect them, and reverify the issue. 3.- Verify if failure is still present, review if there is lack of communication between SCCM and BCM. For example, activate turn signals or wipers. 4.- Read at the BCM diagnosis session if BCM is receiving information from SCCM. Through diagnosis review if activation from horn, wipers or turn signal is requested and are working. 5.- Disconnect the SCCM fuse for around 30s,and repeat the previous steps to see if failure still present. 6.- Do a hard reset to BCM and evaluate if any DTC is set. Retest if failure still present. Review the active DTCs. 7.- Before replacing the SCCM disconnect it and reconnect it again. Note: Wipers position is not controlled by SCCM, verify motor wiper status if issue continues. If request from SCCM is sent to BCM, then verify if the communication to wipers is not working properly. If there are no DTC's active, physical defects, steering controls inop, wipers inop, heated steering wheel inop, then SCCM does not need to be replaced. Note: WL / WS SCCMs do not contain a Steering Angle Sensor (SAS) The Steering Angle is computed within the Electronic Power Steering (EPS) module. See Electronic Power Steering (EPS) module for diagnosis and repair procedures.
08-208-26 REV. A
Service Bulletin/Repair Instructions
Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays the message: “Power surge on USB hub detected” Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). NOTE: Hub operation does not return until the vehicle undergoes a full key cycle.
09-009-26
Service Bulletin/Repair Instructions
PHEV Engine Replacement XC2 Warranty Extension Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P2336 - Cylinder 1 Above Knock/Combustion Vibration Sensor Threshold. ● P2337 - Cylinder 2 Above Knock/Combustion Vibration Sensor Threshold. ● P2338 - Cylinder 3 Above Knock/Combustion Vibration Sensor Threshold. ● P2339 - Cylinder 4 Above Knock/Combustion Vibration Sensor Threshold. The customer may also describe the following: ● A knocking noise from the engine compartment This bulletin involves replacing the engine.
111833
Service Bulletin/Repair Instructions
SENSOR – KNOCK
111834
Service Bulletin/Repair Instructions
SENSOR – KNOCK
112147
Warranty Program/Extension
D-26-11 (XC2) 2.0L PHEV Engine - Select 2024 - 2025 Jeep Wrangler (JL) and 2023 - 2025 Grand Cherokee/ Grand Cherokee L (WL)
112149
Warranty Program/Extension
ID-26-24 (XC2) 2.0L PHEV Engine - Select 2024 - 2025 Jeep Wrangler (JL) and 2023 - 2025 Grand Cherokee/ Grand Cherokee L (WL)
111749
Service Bulletin/Repair Instructions
FRAME - CARGO AREA
9100811
Service Bulletin/Repair Instructions
Clunking when going over bumps, potholes, or turns. During diagnosis dealers may find rubber separating from the bushing on the tension link. This is normal and most likely is not attributed to the noise. Please follow normal diagnosis and ensure all tie-rod and ball joints are properly torqued and if worn, replace. If diagnosis leads to lower control arm replacement, the tension link(s) should be replaced first then test driven to ensure noise has disappeared before any handling link replacements.
S248A000015 REV.A
Service Bulletin/Repair Instructions
Poor Audio Quality And Or Static From Wireless Devices
08-208-26
Service Bulletin/Repair Instructions
Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays the message: “Power surge on USB hub detected” Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). NOTE: Hub operation does not return until the vehicle undergoes a full key cycle
111702
Service Bulletin/Repair Instructions
SWITCH - LIFTGATE
08-207-26
Service Bulletin/Repair Instructions
Instrument Panel Cluster (IPC) Flicker Turn By Turn The customer may experience flickering on their Instrument Panel Cluster (IPC) when the turn-by-turn feature is enabled. This issue occurs when using Google Maps for Navigation via CarPlay
111619
Service Bulletin/Repair Instructions
ACTUATOR - A/C AND HEATER
111620
Service Bulletin/Repair Instructions
ACTUATOR - A/C AND HEATER
111402
Service Bulletin/Repair Instructions
AIR BAG - DRIVER
111403
Service Bulletin/Repair Instructions
AIR BAG - DRIVER
S2102000004 REV.C
Service Bulletin/Repair Instructions
WL Front Control Arm Bushing - Handling Link Has Loose
S2308000034 REV.B
Service Bulletin/Repair Instructions
No Wireless Charging Or Slow Wireless Charging
9100446 Rev 5
Service Bulletin/Repair Instructions
BSR from the front suspension. Investigate the disconnecting stabilizer bar for a broken or cacked weld on the upper mount (anti rotation bracket). Instead of the replacing the whole stabilizer bar use Kit #PN#68730602AB. Refer to SOL #S2502000002 for additional information.
S2523000003 REV.A
Service Bulletin/Repair Instructions
Door Latch, Handle And Ajar Additional Service Information.
18-051-26
Service Bulletin/Repair Instructions
Flash: Powertrain Control Module (PCM) Updates **Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):** ● **P0300 - Multiple Cylinder Misfire - In Active or Stored status set during cold start catalyst heating. ● P0301 - Cylinder 1 Misfire - In Active or Stored status set during cold start catalyst heating. ● P0302 - Cylinder 2 Misfire - In Active or Stored status set during cold start catalyst heating. ● P0303 - Cylinder 3 Misfire - In Active or Stored status set during cold start catalyst heating. ● P0304 - Cylinder 4 Misfire - In Active or Stored status set during cold start catalyst heating. ● P0305 - Cylinder 5 Misfire - In Active or Stored status set during cold start catalyst heating. ● P0306 - Cylinder 6 Misfire - In Active or Stored status set during cold start catalyst heating. ● P2066 - Fuel Level Sensor 2 Performance. ● P152F - Engine Hood Switch 2 / Engine Hood Switch 1 Correlation.** ● C053D - Brake Pressure Sensor 1 Performance. **Customers may also comment on one or more of the following: ● Check engine illuminates when fueling the vehicle while the engine is running. ● Vehicle has a noticeable misfire. ● Vehicle idles rough. ● Engine noise. NOTE: Noise is heard coming from the valvetrain.** **In addition, the following software enhancement is available: ● Update to prevent customers from driving their vehicles while the Electric Park Brake (EPB) is engaged. Engine torque will be limited to prevent the Rear Drive Unit from being damaged. NOTE: Previously, the EPB would remain engaged without any torque limit which could lead to the Rear Drive Unit being damaged/broken.** This bulletin involves reprogramming the PCM with the latest available software.
08-075-26 REV. A
Service Bulletin/Repair Instructions
Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies get fogged with a light layer of condensation on the SYMPTOM: inside of the lenses Fig. 1. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). Lens fogging can also occur under certain atmospheric conditions after a vehicle has been parked outside overnight (i.e. a warm humid day followed by clear cool night). This will usually clear as atmospheric conditions change to allow the condensation to change back into a vapor. Turning the taillamps on will usually accelerate this process. This bulletin is to communicate the procedure for rear taillamp condensation clearing.
S2623000024
Service Bulletin/Repair Instructions
U0422-00 Implausible Data From BCM Set In Central ADAS Decision Module (CADM).
S2624000005
Service Bulletin/Repair Instructions
Driver Side Heat Blows Warm
S2623000022
Service Bulletin/Repair Instructions
Buzz Squeak Rattle (BSR) Noise From Rear Of Vehicle.
S1623000028 REV.H
Service Bulletin/Repair Instructions
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
S2223000022 REV.E
Service Bulletin/Repair Instructions
Power Liftgate Inoperative Or Intermittently Will Not Open Or Close.
S2408000016 REV.E
Service Bulletin/Repair Instructions
Front Passenger and/or Rear Left and/or Rear Right Door Window Switches are Inoperative, Window Operation Works from the Driver Master Switch
111118
Service Bulletin/Repair Instructions
COVER - CARGO AREA
S2602000003
Service Bulletin/Repair Instructions
Clunk, Creaking, Squeaking, Knocking Noise From Front Suspension Over Bumps And Or Rough Road Conditions.
18-044-26
Service Bulletin/Repair Instructions
Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● **P0111-00 - Intake Air Temperature Sensor 1 Circuit Range Performance Bank 1. (In Active or Stored status) ● P0071-00 - Ambient Air Temperature Sensor Performance. (In Active or Stored status) ● P0072-00 - Ambient Air Temperature Sensor Circuit "A" Low. (In Active or Stored status) ● P0073-00 - Ambient Air Temperature Sensor Circuit "A" High. (In Active or Stored status) ● P0011-00 - Bank 1 Camshaft 1 Position Timing Over Advanced Or. (In Active or Stored status) ● P25E4-00 - B Camshaft Position - Unable To Achieve Locked Position Bank 1. (In Active or Stored status) ● P05BD-00 - Stop-Start Mode Switch Range/Performance. (In Active or Stored status) ● P0116-00 - Engine Coolant Temperature Sensor 1 Performance. (In Active or Stored status) ● P062B-00 - Internal Control Module Fuel Injector Control Performance. (In Active or Stored status) ● P0604-00 - Internal Control Module Random Access Memory Ram Error. (In Active or Stored status) ● P060C-00 - Internal Control Module Main Processor Performance. (In Active or Stored status)** ● P018B-00 - Fuel Pressure Sensor "B" Circuit Range/performance. **(In Active or Stored status)** ● P1CEA-00 - Boost Side EVAP Purge System Performance. **(In Active or Stored status)** ● P06DD-00 - Engine Oil Pressure Control Circuit Performance/Stuck Off. **(In Active or Stored status)** ● P00C6-00 - Fuel Rail Pressure Too Low - Engine Cranking. **(In Active or Stored status)** ● P0300-00 - Multiple Cylinder Misfire. **(In Active or Stored status)** Customers may also experience one or more of the following: ● **Oil Level High Warning in the Instrument Panel Cluster (IPC).** ● Fully Autonomous Parking Assist (FAPA) is not deactivated when accelerator pedal is pressed. ● Vehicle is not heating up fast enough at freezi
S2608000015
Service Bulletin/Repair Instructions
Memory Seat Does Not Work There Is No Response from The Seat While Pressing the Memory Seat Profiles from the Switch Diagnostic Trouble Code (DTC) B1D9B-54- Seat Horizontal Front Stop Not Learned-Missing Calibration
9100261Rev1
Service Bulletin/Repair Instructions
Prior to windshield replacement for cracks (circular shape towards center of glass), please mark the area of concern, tape windshield over crack area, replace and ship original part to Stellantis per the retention policy. Please make sure your 3rd party glass replacement follows this request.
S2621000003 REV.A
Service Bulletin/Repair Instructions
The vehicle will exhibit a service transmission/check engine warning indicator for the following transmission models: 845RE, 8HP45, 850RE, 8HP50, 8HP70, 8HP75, 8HP75-PHEV, 8HP75-LCV, 8HP90, 8HP95. Transmissions may exhibit the following diagnostic codes: P07E4, P1DB2, P0716, P1B14, P0733, P1D90, P1DB7, P1B13.
S2608000010
Service Bulletin/Repair Instructions
Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and B1A17-00 in The Radio Frequency Hub (RFH)
110592
Service Bulletin/Repair Instructions
SENSOR - PINCH
23-005-26
Service Bulletin/Repair Instructions
Windshield Wiper Blade Maintenance Customers may experience one or more of the following: SYMPTOM: ● Wiper blades that chatter/streak/jump/skip/smear or make noise while traveling across the windshield. . No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
S1408000384 REV.J
Service Bulletin/Repair Instructions
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
S2408000016 REV.D
Service Bulletin/Repair Instructions
Front Passenger and/or Rear Left and/or Rear Right Door Window Switches are Inoperative, Window Operation Works from the Driver Master Switch
110608
Service Bulletin/Repair Instructions
SPEAKER - NONE
S2621000003
Service Bulletin/Repair Instructions
Service transmission/check engine warning indicator for the 850RE, 8HP50, 8HP70, 8HP75, 8HP75-PHEV transmissions that have fault codes P07E4, P1DB2, P0716, P1B14, P0733, P1D90, P1DB7, P1B13.
110447
Service Bulletin/Repair Instructions
WATER PUMP
110448
Service Bulletin/Repair Instructions
WATER PUMP
08-075-26
Service Bulletin/Repair Instructions
Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies get fogged with a light layer of condensation on the SYMPTOM: inside of the lenses Fig. 1. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). Lens fogging can also occur under certain atmospheric conditions after a vehicle has been parked outside overnight (i.e. a warm humid day followed by clear cool night). This will usually clear as atmospheric conditions change to allow the condensation to change back into a vapor. Turning the taillamps on will usually accelerate this process. This bulletin is to communicate the procedure for rear taillamp condensation clearing.
S228A000025 REV.A
Service Bulletin/Repair Instructions
Harman R1H Uconnect 5 Radio Software Flash Error Codes
S2423000027 REV.D
Service Bulletin/Repair Instructions
Horn Sound Is Weak, Off Tone, Inoperative, Or Intermittent.
S258A000002 REV.C
Service Bulletin/Repair Instructions
Radio Screen Goes Blank, Radio Locks-Up and/or the Radio Wording Switches From English-to-Italian. Rearview Camera (RVC) Functions Normally
S2623000007
Service Bulletin/Repair Instructions
The Handsfree Kick Feature Does Not Work Or Works Intermittently.
9100767
Service Bulletin/Repair Instructions
Verify "Z" part number availability. Order a "Z" part number for all Exchange Orders, Warranty, Mopar, Customer Pay and Service Contract. Order "68" part number for New, Unsold units only.
S1408000384 REV.I
Service Bulletin/Repair Instructions
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
S268A000005
Service Bulletin/Repair Instructions
Front HDMI Port or Front Passenger Display Module (FPDM) Not Projecting Video
S2623000006
Service Bulletin/Repair Instructions
Washer Fluid Warning Lamp Illuminated When Reservoir Is Full
08-058-26
Service Bulletin/Repair Instructions
Not applicable to vehicles built for US market. Rear Power Distribution Center (PDC) Connector Pin Misaligned Customers may experience the following: SYMPTOM: ● Vehicle no start due to a depleted 12V battery. This bulletin involves inspecting the PDC C3 connector for improperly installed pins and correcting the connector pins if found to be installed backwards.
S2308000120 REV.F
Service Bulletin/Repair Instructions
Rain Sensing Auto Wipers and Auto on Head Lamps Inoperative. Rain Sensor Internal Failure.
109991
Service Bulletin/Repair Instructions
ISOLATOR - SPRING
109992
Service Bulletin/Repair Instructions
ISOLATOR - SPRING
109003
Service Bulletin/Repair Instructions
HOSE - SUNROOF DRAIN
S2607000002
Service Bulletin/Repair Instructions
Hemi Water Pump Coolant Leak Inspection
S2523000089 REV.A
Service Bulletin/Repair Instructions
Passive Entry Exterior Door Handle Inoperative When Touched For Lock And Or Unlock.
08-014-26
Service Bulletin/Repair Instructions
Not applicable to vehicles built for US market. R1H Radio U40.20 USB Software Update - Korea Customers may experience one or more of the following: ● T-maps navigation feature is intermittently not available due to map loading. ● When the navigation speed alarm margin is set and the while driving the vehicle between the speed limit and the set margin, the navigation speed alarm will sound off continuously and the user is unable to control the volume. ● After setting a navigation destination and then the customer is following the navigation route, the navigation system will stop operating. ● Navigation touch screen menu is inoperable after setting a navigation destination. The home screen widget will be black and the navigation display map will no longer show the navigation route. ● WI-FI software update pop up is being triggered in non connected vehicles. ● Vehicle Forward Collision Warning must have two options: OFF / Warning + Active Braking. ● Temperature shows at upper left and right of center display highlights opposite side of what temperature hard switch is pressed. Affects Right Hand Drive RHD only. ● With ignition on and radio on, the radio display freezes then restarts (Rearview Camera (RVC) functions normally). ● Radio is taking more than one minute to start after starting the engine (RVC functions normally). ● System displays a blank screen in E-Hybrid tab when user switches into dark-theme mode (RVC functions normally). This bulletin involves inspecting and if required, updating the radio software level to U40.20. Depending on the radio's current software level the radio may need a one or two USB update. M08 FSAR-RSU-6722 -2-
109724
Service Bulletin/Repair Instructions
Water Pump & Chain Case Cover
109727
Service Bulletin/Repair Instructions
Water Pump & Chain Case Cover
106356
Service Bulletin/Repair Instructions
BRACKET KIT - MOUNTING
S2308000120 REV.E
Service Bulletin/Repair Instructions
Rain Sensing Auto Wipers and Auto on Head Lamps Inoperative. Rain Sensor Internal Failure.
S2521000004 REV.B
Service Bulletin/Repair Instructions
The customer is experiencing a clicking or pop noise from the steering knuckle and bearing area during turns while driving.
S2623000001
Service Bulletin/Repair Instructions
Rotary Shifter Lights Blinking, Shifter Not Moving, Not Going Into Gear.
S2623000002
Service Bulletin/Repair Instructions
Service Shifter Message On Instrument Cluster With Loss Of Communication Diagnostic Trouble Code (DTC) Related To The Shifter.
109231
Service Bulletin/Repair Instructions
LATCH - LIFTGATE
109232
Service Bulletin/Repair Instructions
LATCH - LIFTGATE
S2521000004 Rev.A
Service Bulletin/Repair Instructions
Note: actual release date was 12/22/2025 The customer is experiencing a clicking or pop noise from the steering knuckle and bearing area during turns while driving.
109161
Service Bulletin/Repair Instructions
SWITCH - TRANSFER CASE, RIDE HEIGHT, TERRAIN SELECT
08-407-25
Service Bulletin/Repair Instructions
Not applicable to vehicles built for US market. Power Distribution Center (PDC) Connector Pin Misaligned Customers may experience the following: ● Vehicle no start due to a depleted 12V battery This bulletin involves inspecting the PDC C3 connector for improperly installed pins and correcting the connector pins if found to be installed backwards
109157
Service Bulletin/Repair Instructions
ARMREST - REAR DOOR TRIM
S2521000005
Service Bulletin/Repair Instructions
The customer states the ABS and Traction Control warning comes on. Vehicle sets wheel speed BSCM/ABS fault codes.
9100227Rev3
Service Bulletin/Repair Instructions
Part Number is more precise than "Up to and Including" and "After" dates in the item description. Please ensure to order the correct CADM and Long Range Camera Part Number(s) the vehicle was built with. The Root of the Original and Replacement part should be identical, the difference will be in the NIK level. Technician Removal of the Long Range Camera and CADM for Testing Purposes: Please ensure the root of the Original and Replacement part are identical.
08-394-25 REV. A
Service Bulletin/Repair Instructions
Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present Technicians may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● B1E21-96 - Backup Battery Component Internal Failure.
9100446Rev4
Service Bulletin/Repair Instructions
BSR from the front suspension. Investigate the disconnecting stabilizer bar for a broken or cacked weld on the upper mount (anti rotation bracket). Instead of the replacing the whole stabilizer bar use Kit #PN#68730602AB. Refer to SOL #S22502000002 for additional information
S2523000094
Service Bulletin/Repair Instructions
Power Liftgate Noise During Gate Operation
9100734
Service Bulletin/Repair Instructions
If the DTC B1E21-96: Backup Battery-Component Internal Failure is active and customer states Popup message will show at the radio: "Battery of Uconnect Box requires service. SOS call and related functions may be unavailable. Please visit an authorized dealer." PLEASE do not Replace the TBM module, only replace TBM Internal Battery (inside Telematics Box Module) and order PN68493347
108946
Service Bulletin/Repair Instructions
EVAPORATOR - AIR CONDITIONING
108947
Service Bulletin/Repair Instructions
EVAPORATOR - AIR CONDITIONING
108974
Service Bulletin/Repair Instructions
THROTTLE BODY - NONE
08-394-25
Service Bulletin/Repair Instructions
Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present echnicians may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● B1E21-96 - Backup Battery Component Internal Failure
108941
Service Bulletin/Repair Instructions
MODULE - STEERING CONTROL
108942
Service Bulletin/Repair Instructions
MODULE - STEERING CONTROL
S2521000006
Service Bulletin/Repair Instructions
Service 4WD light on in the cluster. C14A1-74 DTC will be present (Active or Stored).
108833
Service Bulletin/Repair Instructions
AMPLIFIER - NONE
S258A000021
Service Bulletin/Repair Instructions
Diagnostic Trouble Code (DTC) B15A1-00 Media Port Connection 1 Connection Found Set.
S2423000012 REV.D
Service Bulletin/Repair Instructions
Power Liftgate Is Inoperative or Won’t Close.
S2523000089
Service Bulletin/Repair Instructions
Passive Entry Exterior Door Handle Inoperative When Touched For Lock And Or Unlock.
S2523000065 REV.A
Service Bulletin/Repair Instructions
Diagnostic Trouble Code DTC(s) C1593-00, C2217-00, U0131-00. and Service Electric Power Steering Messages.
08-196-25 REV. A
Service Bulletin/Repair Instructions
Not applicable to vehicles built for US market. Flash: Instrument Panel Cluster (IPC) Updates Customers may experience the following: ● **The Korea language font size is larger than all other language font sizes which is causing the placeholder text used in the IPC to overlap.** ● After the CarPlay© navigation ends, the road name details stay on the Heads Up Display (HUD) This bulletin involves reprogramming the IPC with the latest available software.
S2308000034 REV.A
Service Bulletin/Repair Instructions
No Wireless Charging Or Slow Wireless Charging
S2521000004
Service Bulletin/Repair Instructions
The customer is experiencing a "clicking" noise during turns while driving on WL vehicles
9100723
Service Bulletin/Repair Instructions
1.Identify Customer Concern Check for small traces of coolant near the water pump, especially around the weeper chamber. Confirm if coolant is visibly dripping from the weeper chamber. 2.Root Cause identification The weeper chamber is designed to collect small amounts of coolant (< 3 ml/h) that pass through the dynamic seal. Red traces or shadows around the chamber may appear during initial operation due to seal adaptation or vapor condensation. These traces are not necessarily signs of a leak. Continuous dripping of coolant, however, indicates a malfunction. 3.Service Repair Procedure Lift the vehicle using an elevator. Verify if coolant is actively dripping from the weeper chamber. Run the engine at idle, alternating speed between 2000 4000 rpm for 15 minutes. Observe the weeper chamber during this test: If coolant continues to drip: Replace the water pump (possible permanent damage to the dynamic seal). If dripping stops: No further action is needed; the vehicle can be returned to the customer. 4.Clarify Leak Sources Do not confuse leaks from: The Press-In-Place rubber gasket (between water pump and engine block), or The inlet pipe nipples with leaks from the weeper chamber.
S2508000100
Service Bulletin/Repair Instructions
Intermittent Uconnect Box Requires Service Message. TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562
9100437Rev1
Service Bulletin/Repair Instructions
The service shifter message comes on in the cluster and the lever gets stuck in park "P" and it can be present the follwoing DTC: - U11E3 - TCM Lost communication with ESM on D-PT CAN - U0103 - Lost communication with Electric Gear Shift Module - U0101- Lost communication with DTCM - U0418 - Implausible Data Received From Brake System Control Module - U0402 - Implausible data received from TCM **NOTE: Prior any shifter replacement Refer to TSB-21-016-25 2024-2025 WS - Valve Body Replacement. Recommended Diagnosis procedure: 1. Confirm if U0101 -Lost Communication with TCM or U0418 -Implausible Data Received From Brake System Control Module are present, if so check the Valve Body CAN Terminals any corrosion. 2. Check the wiring connectors between the ESM and the TCM and check voltage. 3. Check the pin header for the ESM for any bent pins. 4. If wiring and voltage are good and the DTCs (U11E3 - TCM Lost communication with ESM on D-PT CAN & U0103 - Lost communication with Electric Gear Shift Module) are still present, erase them with the scan tool. Reset ECU. 5. if DTCs for loss communication are still active at the ESM and you are still unable to shift then replace the Shifter module.
S2509000009
Service Bulletin/Repair Instructions
Engine Oil Leak
08-338-25
Service Bulletin/Repair Instructions
Flash: Central ADAS Decision Module (CADM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following DTC has been set: ● C008E - ECU Internal Performance. ● C2318-54 - Front Camera - Missing Calibration. Customers may also experience the following: ● ADAS features are disabled with an Instrument Panel Cluster (IPC) message occurring at or near the US/Mexico border or while in the Country of Georgia **or in the IAP region** This bulletin involves reprogramming the CADM with the latest available software, performing a PROXI Alignment, resetting the CADM and possibly performing a Forward Facing Camera Dynamic Service Alignment/Calibration.*
105646
Service Bulletin/Repair Instructions
MODULE - STEERING CONTROL & COLUMN
S2522000003
Service Bulletin/Repair Instructions
Tire Pressure Monitor (TPM) Warning Lamp On Or Flashing. Sensor(s) Not Reading And Or Showing Dashes.
08-310-25
Service Bulletin/Repair Instructions
R1H Radio U33.43 USB Software Update Customers may experience one or more of the following: ● Unable to select the Turn by Turn Navigation. ● Blank Performance Pages (Rearview Camera (RVC) Functions Normally). ● Android Auto® Voice Recognition (VR) inoperative. ● Media tuner delayed. ● Charge Schedule not accepting updates via phone (RVC Functions Normally). ● Ambient light inoperative. ● Map in Instrument Panel Cluster (IPC) inoperative. ● Media Widget blank. ● Navigation map black. ● Off-Road Pages inoperative (RVC Functions Normally). ● VR inoperative. ● Incorrect song title displayed (Carplay® only). ● Radio display switches from Media Page to Home Page (RVC Functions Normally). ● Ghost touch on Navigation screen (RVC Functions Normally). ● Widgets missing. ● New User Profile does not load. ● Returns to wrong page after View Camera Event selected by customer in the Camera View Pages (RVC Functions Normally) This bulletin involves inspecting and if required, updating the radio software level to U33.43. Depending on the radio's current software level the radio may need a one or two USB update
9100325 Rev 1
Service Bulletin/Repair Instructions
Before replacing any parts please refer to SOL S2518000008 if it applies to the vehicle you are working on based on a VIN search in Service Library. Before replacing this part due to Engine Light On with P1CEA (Boost Side EVAP Purge System Performance), check for: 1) Improperly connected or kinked/pinched Purge Hoses at the Ejector Tees on the Air Box or Duct. 2) Improperly connected or kinked/pinched Purge Hose at the Purge Solenoid or OBD Valve. 3) Improperly connected or kinked/pinched Purge Hose at the Intake. 4) Check for the correct Purge Hoses installation.
08-302-25 REV. A
Service Bulletin/Repair Instructions
Not applicable to vehicles built for US market. Radio USB Update to U40.20 Customers may experience one or more of the following: ● Temperature displayed in the radio display screen and rear HVAC are mismatched. ● Auto door locks are inoperable. This bulletin involves inspecting and if required, updating the radio software level to U40.20. Depending on the radio’s current software level the radio may need a one or two USB update.
S258A000002 REV.B
Service Bulletin/Repair Instructions
Radio Screen Goes Blank, Rearview Camera (RVC) Functions Normally
25-001-25
Service Bulletin/Repair Instructions
Not applicable to vehicles built for US market. Gasoline Particulate Sensor Lines Incorrect Routing Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P226D - Particulate Filter Deteriorated/Missing Substrate Bank 1. ● P2453 - Particulate Filter Pressure Sensor "A" Circuit Range/Performance. Customers may experience the following: ● Check Engine warning lamp on in the Instrument Panel Cluster (IPC). This bulletin involves inspecting and possibly rerouting the gasoline particulate sensor lines.
08-237-25 REV. A
Service Bulletin/Repair Instructions
Not applicable to vehicles built for US market. R1H Radio U40.20 USB Software Update Customers may experience one or more of the following: ● **Temperature displayed in the radio display and rear HVAC are mismatched.** ● Wi-fi Software update pop-up is being triggered in non connected vehicles. ● Radio freezes and then restarts. ● Head Unit (HU) freezes and then restarts. ● HU is taking more than one minute to start after starting the engine. ● System displays blank screen in E-Hybrid tab when user switched to dark theme mode. Rearview Camera (RVC) functions normally. This bulletin involves inspecting and if required, updating the radio software level to **U40.20**. Depending on the radio’s current software level the radio may need a one or two step USB update
08-266-25 REV. A
Service Bulletin/Repair Instructions
Not applicable to vehicles built for US market. R1H Radio U40.20 USB Software Update - Korea Customers may experience one or more of the following: ● **T-maps navigation feature is intermittently not available due to map loading. ● When the navigation speed alarm margin is set and the while driving the vehicle between the speed limit and the set margin, the navigation speed alarm will sound off continuously and the user is unable to control the volume. ● After setting a navigation destination and then the customer is following the navigation route, the navigation system will stop operating. ● Navigation touch screen menu is inoperable after setting a navigation destination. The home screen widget will be black and the navigation display map will no longer show the navigation route.** ● WI-FI Software update pop up is being triggered in non connected vehicles. ● Vehicle Forward Collision Warning must have two options: OFF/ Warning + Active Braking. ● Temperature shows at upper left and right of center display highlights opposite side of what temperature hard switch is pressed. Affects RHD only. ● With key on and radio on, The radio display freezes then restarts (Rearview Camera (RVC) functions normally). ● Radio is taking more than one minute to start after starting the engine (RVC functions normally). ● System displays a blank screen in E-Hybrid tab when user switches into dark-theme mode (RVC functions normally). This bulletin involves inspecting and if required, updating the radio software level to **U40.20**. Depending on the radio's current software level the radio may need a one or two USB update
08-311-25
Service Bulletin/Repair Instructions
Not applicable to vehicles built for US market. Flash: Amplifier (AMP) Diagnostic and System Updates Customers may experience one or more of the following: ● **Droning noises coming out of the speakers at specific RPMs that range from 1200 to 1800 RPM. Probability of occurence is most likely during cold ambient temperatures.** ● High pitched noise at start up or idle under cold conditions. This bulletin involves updating the AMP with the latest available software.
S2505000008
Service Bulletin/Repair Instructions
C0044-00-BRAKE PRESSURE SENSOR 1 (MODULE, Brake System Control 2 (BSCM 2))
S2519000008 REV.A
Service Bulletin/Repair Instructions
Noise From Front End While Steering Or Turning The Steering Wheel.
S2523000079
Service Bulletin/Repair Instructions
Rear Door Mounted Window Switch Button Is Inoperative, Stuck, Or Switch Button Does Not Return To Original Position After Pushed.
23-008-25 REV. A
Service Bulletin/Repair Instructions
Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*
9100671
Service Bulletin/Repair Instructions
Verify "Z" part number availability. Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order "68" part number for New unsold units only.
02-002-25 REV. A
Service Bulletin/Repair Instructions
Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
08-302-25
Service Bulletin/Repair Instructions
Not applicable to vehicles built for US market. Radio USB Update to U40.20 Customers may experience one or more of the following: ● Temperature displayed in the radio display screen and rear HVAC are mismatched. ● Auto door locks are inoperable This bulletin involves inspecting and if required, updating the radio software level to U40.20. Depending on the radio’s current software level the radio may need a one or two USB update.
106345
Service Bulletin/Repair Instructions
SHAFT - STEERING COLUMN INTERMEDIATE
106346
Service Bulletin/Repair Instructions
SHAFT - STEERING COLUMN INTERMEDIATE
106357
Service Bulletin/Repair Instructions
CENTER STACK - DISPLAY
08-270-25
Service Bulletin/Repair Instructions
Not applicable to vehicles built for US market. Flash: Global Telematics Box Module (TBM) Updates The customer may experience the following: ● Live Traffic Updates are delayed. This bulletin involves reprogramming the TBM with the latest available software
08-271-25
Service Bulletin/Repair Instructions
Not applicable to vehicles built for US market. R1H Radio T27.38 USB Software Update The following software enhancements are available: ● Virtual wall radio setting is back. ● Fix for difficulty playing music through QQ Music. ● Corrected installation error reported in the past for Macintosh App. ● Improvement in navigation This bulletin involves updating the R1H radio software level to T27.38.
08-266-25
Service Bulletin/Repair Instructions
Not applicable to vehicles built for US market. R1H Radio U33.43 USB Software Update Customers may comment on one or more of the following: ● WI-FI Software update pop up is being triggered in non connected vehicles. ● Vehicle Forward Collision Warning must have two options: OFF/ Warning + Active Braking. ● Temperature shows at upper left and right of center display highlights opposite side of what temperature hard switch is pressed. Affects RHD only. ● With key on and radio on, The radio display freezes then restarts. ● Radio is taking more than one minute to start after starting the engine. ● System displays a blank screen in E-Hybrid tab when user switches into dark-theme mode This bulletin involves inspecting and if required, updating the radio software level to U33.43. Depending on the radio’s current software level the radio may need a one or two step USB update
21-016-25 REV. C
Service Bulletin/Repair Instructions
Valve Body Replacement Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● U0101 - Lost Communication With The Transmission Control Module (TCM). ● U0402 - Implausible Data Received From TCM. ● U0418 - Implausible Data Received From Brake System Control Module 1. Customers may also comment on the following: ● Vehicle will go in limp-in mode. After the vehicle enters limp-in mode and has been shifted into Park, the vehicle will not shift into a forward or reverse gear This bulletin involves replacing the transmission valve body assembly.
S2223000074 REV.B
Service Bulletin/Repair Instructions
Power Side Steps Reverse, Stop In Motion, Do Not Deploy Or Stow, And May Have a Chirp Noise.
S2408000079 REV.A
Service Bulletin/Repair Instructions
Liftgate Lock Button Inoperative, Cluster Message “Service Keyless System”
21-016-25 REV. B
Service Bulletin/Repair Instructions
Valve Body Replacement Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● U0101 - Lost Communication With The Transmission Control Module (TCM). ● U0402 - Implausible Data Received From TCM. ● U0418 - Implausible Data Received From Brake System Control Module 1. Customers may also comment on the following: ● Vehicle will go in limp-in mode. After the vehicle enters limp-in mode and has been shifted into Park, the vehicle will not shift into a forward or reverse gear. This bulletin involves replacing the transmission valve body assembly.
S2408000016 REV.C
Service Bulletin/Repair Instructions
Front Passenger and/or Rear Left and/or Rear Right Door Window Switches are Inoperative, Window Operation Works from the Driver Master Switch
08-237-25
Service Bulletin/Repair Instructions
Not applicable to vehicles built for US market. R1H Radio U33.43 USB Software Update Customers may experience one or more of the following: ● Wi-fi Software update pop-up is being triggered in non connected vehicles. ● Radio freezes and then restarts. ● Head Unit (HU) freezes and then restarts. ● HU is taking more than one minute to start after starting the engine. ● System displays blank screen in E-Hybrid tab when user switched to dark theme mode. This bulletin involves inspecting and if required, updating the radio software level to U33.43. Depending on the radio’s current software level the radio may need a one or two step USB update.
S2108000236 REV.B
Service Bulletin/Repair Instructions
Windshield HUD (Head Up Display) Display Features
S258A000017
Service Bulletin/Repair Instructions
Door speaker Inoperative or No Sound
106343
Service Bulletin/Repair Instructions
HEADREST - SECOND ROW
100044
Service Bulletin/Repair Instructions
BELT AND RETRACTOR - FRONT SEAT
S2509000001 REV.B
Service Bulletin/Repair Instructions
Engine Rattle Noise
S258A000002 REV.A
Service Bulletin/Repair Instructions
Radio Screen Goes Blank, Rearview Camera (RVC) Functions Normally
106320
Warranty Program/Extension
Warranty Newsletter – Volume 11, Issue 7
106321
Warranty Program/Extension
FCA Caribbean Warranty Newsletter – Volume 11, Issue 7
23-006-25 REV. B
Service Bulletin/Repair Instructions
Windshield Wiper Blade Maintenance Customers may experience one or more of the following: ● Wiper blades that chatter/streak/jump/skip/smear or make noise while traveling across the windshield.
S2422000001 REV.D
Service Bulletin/Repair Instructions
Tire Pressure Monitor (TPM) Service Information. TPM Lamp On.
08-220-25
Service Bulletin/Repair Instructions
Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies are fogged with a light layer of condensation on the inside of the lenses Fig. 1. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). Lens fogging can also occur under certain atmospheric conditions after a vehicle has been parked outside overnight (i.e. a warm humid day followed by clear cool night). This will usually clear as atmospheric conditions change to allow the condensation to change back into a vapor. Turning the taillamps on will usually accelerate this process. This bulletin is to communicate the procedure for rear taillamp condensation clearing.
S2523000061 REV.A
Service Bulletin/Repair Instructions
Blind Spot Mirror Warning Inoperative Or Intermittently Inoperative. Service Blind Spot Message In Cluster.
09-018-25
Service Bulletin/Repair Instructions
Engine Cylinder Block Porosity Inspection - Engine Cold Start Rough Idle Customers may experience the following: ● Rough engine idle when cold starting the engine. ● Low coolant level in coolant recovery bottle.
105648
Service Bulletin/Repair Instructions
MODULE - ENGINE CONTROLLER
S2519000006
Service Bulletin/Repair Instructions
Steering Repair Information Involving Toe Angle. Tie Rod And Or Electric Power Steering (EPS) Units.
21-009-25 REV. C
Service Bulletin/Repair Instructions
850RE D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must have at least 11,265 km (7,000 mi.) and exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0733-00 - Gear 3 Shift Incorrect Ratio. ● P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. ● P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on one or more of the following: ● Transmission slips when shifting. ● Vehicle will not move in reverse. ● Vehicle will not shift higher than third gear This bulletin involves replacing the D clutch.
S2208000138 REV.B
Service Bulletin/Repair Instructions
Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed
S2219000005 REV.D
Service Bulletin/Repair Instructions
Check Engine Lamp On. Warning Messages in the Cluster. U0131 Lost Communication with Power Steering Control Module Set.
S2523000065
Service Bulletin/Repair Instructions
Diagnostic Trouble Code DTC(s) C1593-00, C2217-00, U0131-00. and Service Electric Power Steering Messages.
9100622
Service Bulletin/Repair Instructions
When replacing a camshaft and parts kit (P/N 68661146xx and/or 68661147xx), it is NOT necessary to order the roller-finger followers (rocker arms) separately, as these are included in the camshaft parts kit.
105288
Service Bulletin/Repair Instructions
VALVE - CHECK
S2523000061
Service Bulletin/Repair Instructions
Blind Spot Mirror Warning Inoperative Or Intermittently Inoperative. Service Blind Spot Message In Cluster.
08-183-25 REV. A
Service Bulletin/Repair Instructions
NOTE: Only applicable to vehicles buld for China Market. Flash: Body Control Module (BCM) Updates Customers may experience one or more of the following: ● Battery drained. ● Ignition off draw. ● Instrument Panel Cluster (IPC) goes off and on when the vehicle goes into sleep mode. ● Door lock indicator lamps stay illuminated. This bulletin involves updating the BCM with the latest available software.
08-196-25
Service Bulletin/Repair Instructions
NOTE: Only applicable to vehicles built for IAP market. Flash: Instrument Panel Cluster (IPC) Updates Customers may experience the following: ● After the CarPlay© navigation ends, the road name details stay on the Heads Up Display (HUD). This bulletin involves reprogramming the IPC with the latest available software
9100614
Service Bulletin/Repair Instructions
ADJUSTER Valve Lash Customer's complaint may include a ticking noise coming from the engine. Technician's observations can refer to spongy or stuck hydraulic lash adjusters. Exhaust lash adjusters found with a "spongy" condition (compressible plunger) leading to the assumption of being defective/malfunctioning. EXHAUST lash adjusters are designed to be COMPRESSIBLE by hand. Intake lash adjusters found with a stiff or stuck condition (non-compressible plunger) leading to the assumption of being defective/malfunctioning. INTAKE lash adjusters are designed to be NON COMPRESSIBLE by hand. Do Not Replace EXHAUST lash adjusters when the following condition is present: should be compressible, but they will exert a reactionary spring force during compression and return to full expansion without a compression force. Do Not Replace INTAKE lash adjusters when the following condition is present: should feel very firm and difficult to compress. Once the correct functioning of the intake and exhaust lash adjusters is validated with the procedure above, refer to the Service Manual "HYDRAULIC LIFTER(S) NOISE DIAGNOSIS" procedure. After the corresponding service procedures from the Service Manual involving the Lash Adjusters have been conducted, refer to the detailed instructions in the Service Manual to diagnose and/or service any other component.
105191
Service Bulletin/Repair Instructions
MODULE - CENTRAL ADAS DECISION
105590
Service Bulletin/Repair Instructions
Warranty Newsletter – Volume 11, Issue 6
105591
Warranty Program/Extension
FCA Caribbean Warranty Newsletter – Volume 11, Issue 6
08-183-25
Service Bulletin/Repair Instructions
Flash: Body Control Module (BCM) Updates Customers may experience one or more of the following: ● Battery drained. ● Ignition off draw. ● Instrument Panel Cluster (IPC) goes off and on when the vehicle goes into sleep mode. ● Door lock indicator lamps stay illuminated. This bulletin involves updating the BCM with the latest available software.
S2523000054
Service Bulletin/Repair Instructions
Intermittent Vibration Buzz Squeak Rattle (BSR) Shaking Felt In Steering Wheel.
S238A000038 REV.C
Service Bulletin/Repair Instructions
Auto Emergency Braking (AEB) Unavailable – Service Required Message In Cluster
08-179-25
Service Bulletin/Repair Instructions
12 Channel Amplifier Popping Noise Sound Customers may experience the following: ● Popping sound coming from the speakers during engine start/run. This bulletin involves replacing the Audio Amplifier.
S2519000004
Service Bulletin/Repair Instructions
Steering Wheel Off Center. Customer Complaint/Technician Observation: Customer may state the vehicle drives straight but the steering wheel is off center. They may also describe the condition as a pull or a lead due to them trying to keep the steering wheel centered. Discussion: Drive on both highway and city roads if possible. If equipped with air suspension, place the vehicle in normal ride height (NRH). Refer to Service Library 02 - Front Suspension / Wheel Alignment / Diagnosis and Testing for a list of conditions, possible causes and corrections.
S2519000004REVA
Service Bulletin/Repair Instructions
Steering Wheel Off Center. Customer Complaint/Technician Observation: Customer may state the vehicle drives straight but the steering wheel is off center. They may also describe the condition as a pull or a lead due to them trying to keep the steering wheel centered. Discussion: Drive on both highway and city roads if possible. If equipped with air suspension, place the vehicle in normal ride height (NRH). Refer to Service Library 02 - Front Suspension / Wheel Alignment / Diagnosis and Testing for a list of conditions, possible causes and corrections.
9100599
Service Bulletin/Repair Instructions
Underhood start/stop safety The customer may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC): - P152E Engine -Hood Switch 2 Circuit High. - DTC P152F Customers may also experience: - Start/Stop system warning light. - Start/Stop inoperable. - Remote start inoperable. Diagnosis: - Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in DealerCONNECT/Service Library, verify all related systems are functioning as designed. If DTCs or symptom conditions, other than the one listed are present, record the issues on the repair order and repair as necessary before proceeding further with this bulletin. - If any vehicle exhibits any of the symptoms listed above in the customer symptom section, perform the Repair Procedure. - Special Tools/Equipment: wiTECH or equivalent. Repair Procedure: 1. Open the hood and locate the hood switch 2. Push in on the two locking tabs and pull them out. 3. Disconnect the wire connector from the switch. 4. Connect the wires to the same hood switch. 5. Push the switch back into the hold until both lock tab are engaged. 6. Clear all DTCs that may have been set in any module during this repair procedure. 7. In case the P152F/P152E DTCs persist, repeat the procedure with a new/spare/known good switch and repeat steps 5 and 6. 8. Replace switch installed during previous step for the original switch of the vehicle. If DTCs P152F/P152E are not present, leave the original switch installed and do not document the change of the switch in the repair process/narrative.
9100594
Service Bulletin/Repair Instructions
Front Door Interior Panels: Warped Interior Door Panel / Broken Panel / Door Panel Not Fully Seated Observation: Would observe that the interior door panel is not properly seated or attached. Panel(s) may appear warped or out of position in some areas. No signs of damage should be expected. How to diagnose: Visually inspect the door panel(s) for proper installation and check for the presence of broken or loose clips. Remove the panel and inspect clips and clip towers. Next step would be reinstalling the panel if visual inspection does not find any issues. Repair Procedure: Require a picture of the door panel(s) in the 'as found' condition so we can understand what warped means in the claims that are being created. After, check the door panel for proper installation and for the presence of broken or loose clips. Remove the panel, following normal servicing procedure, and inspect clips and clip towers. If any clips are broken or missing, replace prior to reinstalling original door. After confirmation that no loose/broken/damaged clips and/or clip towers, and reinstalling door panels does not correct issue, then a 'front door trim panel' kit / claim would be acceptable. In this case, Stellantis would like to request the panel back. How to validate fix: Verify that door has no loose/broken/damaged clips and/or clip towers. Replace any broken/missing clips where possible. Then validate that reinstalling the interior door panel addresses initial issue made within the claim.
9100595
Service Bulletin/Repair Instructions
Front Door Interior Panels: Warped Interior Door Panel / Broken Panel / Door Panel Not Fully Seated Observation: Would observe that the interior door panel is not properly seated or attached. Panel(s) may appear warped or out of position in some areas. No signs of damage should be expected. How to diagnose: Visually inspect the door panel(s) for proper installation and check for the presence of broken or loose clips. Remove the panel and inspect clips and clip towers. Next step would be reinstalling the panel if visual inspection does not find any issues. Repair Procedure: Require a picture of the door panel(s) in the 'as found' condition so we can understand what warped means in the claims that are being created. After, check the door panel for proper installation and for the presence of broken or loose clips. Remove the panel, following normal servicing procedure, and inspect clips and clip towers. If any clips are broken or missing, replace prior to reinstalling original door. After confirmation that no loose/broken/damaged clips and/or clip towers, and reinstalling door panels does not correct issue, then a 'front door trim panel' kit / claim would be acceptable. In this case, Stellantis would like to request the panel back. How to validate fix: Verify that door has no loose/broken/damaged clips and/or clip towers. Replace any broken/missing clips where possible. Then validate that reinstalling the interior door panel addresses initial issue made within the claim.
02-002-25
Service Bulletin/Repair Instructions
Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
09-011-25
Service Bulletin/Repair Instructions
Misfire Diagnostic Trouble Codes (DTCs), Rough Idle, Valvetrain Noise Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0301 - Cylinder 1 Misfire. ● P0302 - Cylinder 2 Misfire. ● P0303 - Cylinder 3 Misfire. ● P0304 - Cylinder 4 Misfire. ● P0305 - Cylinder 5 Misfire. ● P0306 - Cylinder 6 Misfire. Customers may comment on one or more of the following: ● Rough idle. ● Valvetrain noise.
21-016-25 REV. A
Service Bulletin/Repair Instructions
Valve Body Replacement Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● U0101 - Lost Communication With The Transmission Control Module (TCM). ● U0402 - Implausible Data Received From TCM. ● U0418 - Implausible Data Received From Brake System Control Module 1. Customers may also comment on the following: ● Vehicle will go in limp-in mode. After the vehicle enters limp-in mode and has been shifted into Park, the vehicle will not shift into a forward or reverse gear This bulletin involves replacing the transmission valve body assembly.
S2508000039
Service Bulletin/Repair Instructions
Universal Garage Door Opener (UGDO) Inoperative, LED Indicator Lamps Not Illuminating
S2308000120 REV.D
Service Bulletin/Repair Instructions
Rain Sensing Auto Wipers and Auto on Head Lamps Inoperative
S2323000002 REV.A
Service Bulletin/Repair Instructions
Washer Light On And Will Not Turn Off After Adding Washer Solvent.
S2519000003
Service Bulletin/Repair Instructions
Slight Pull, Drift, Wander. Lack Of Precise Steering.
104686
Service Bulletin/Repair Instructions
BOLT - HEX FLANGE HEAD
105139
Warranty Program/Extension
Warranty Newsletter – Volume 11, Issue 5
105141
Service Bulletin/Repair Instructions
FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER VOLUME 11, ISSUE 5
08-107-25 REV. A
Service Bulletin/Repair Instructions
Flash: Trailer Tow Module (TTM) Updates Customers may comment on one or more of the following: ● If the vehicle is traveling at less than 5 kph (3 mph) and the brake pedal is pressed, then both turn lights will flash for two milliseconds. ● If the vehicle is traveling at less than 5 kph (3 mph) and one turn light is activated, then the opposite turn light will flash for 20 milliseconds. NOTE: This issue only effects the trailer lighting This bulletin involves updating the TTM with the latest available software.
9100498 Rev 3
Service Bulletin/Repair Instructions
3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise. Refer to SOL # S2509000004. It is also important to confirm that the vehicle being repaired has the latest calibration/software update for oil pump operation mode (high pressure mode) during engine start up. RU, VF, WL & WD vehicles already include the latest oil pump mode in all 25MY and beyond. 24MY service releases are also available. JL & JT were updated as a running change in 24MY and beyond (08/15/24 & 08/19/24 respectively). 24MY service releases available. DT was updated starting 25MY and beyond. If the vehicle to be repaired is a 24MY vehicle with a service release available, please follow the released service procedures to update to the corresponding calibration/software.
9100534 Rev 1
Service Bulletin/Repair Instructions
Transmission "Transmission For transmission concerns related to DTCs P0733-00, P1DA8-00, and/or P1D92-00, a repair is available, and transmission replacement is NOT required. Please reference TSB 21-009-25 Rev. A, for details on D-clutch replacement. Please also note, visible ""glitter"" or debris in the pan and fluid color/condition/odor is NOT an indicator of transmission health and should not be used as the reason for unit replacement. Complete unit replacements instead of repairs for these DTCs may be subject to chargeback."
9100570
Service Bulletin/Repair Instructions
Transmission Fluid Please note fluid color/condition/odor is NOT an indicator of transmission health and should not be used as the reason for unit replacement. Visible "glitter" or debris in the pan does not justify complete unit replacements.
S2523000032 REV.A
Service Bulletin/Repair Instructions
Steering Dragging While Recreational Flat Towing Behind RV.
08-149-25
Service Bulletin/Repair Instructions
Flash: Instrument Panel Cluster (IPC) Updates Customers may experience the following: ● The splash screen animation is activating periodically. This bulletin involves reprogramming the IPC with the latest available software.
S2523000046
Service Bulletin/Repair Instructions
Check Engine Lamp On. Diagnostic Trouble Code (DTC) P1D73 And Or P05AE For Active Grill Shutter (AGS).
104683
Service Bulletin/Repair Instructions
CARPET - REAR FLOOR
9100569
Service Bulletin/Repair Instructions
Video Routing Module Verify Z part number availability. Order a Z part number for all Exchange Orders: Warranty, Mopar, customer pay and service contract. Order regular part number for New, Unsold units only. Please review the latest version of SOL S2208000030 regarding DVD/blue ray issues. After updating software perform resets on both display or concern may still appear. After Battery Drainage VRM do not work. Please follow the following steps. 1. Check VRM proxi, if the VRM is not aligned, perform proxi alignment, reset module. 2. If proxi is correct, reset module 3. Check for DTCs, and check wiring and components related to those DTCs and clear them.
S2508000033
Service Bulletin/Repair Instructions
The Instrument Panel Cluster (IPC) Displays “Wipe Sensor” Message
S2523000040
Service Bulletin/Repair Instructions
Center Console Armrest Lid Does Not Stay Open, Feels Loose, Does Not Latch.
S2324000003 REV.C
Service Bulletin/Repair Instructions
Heated Seats Turn off After Approximately 20 Minutes When Set to Max Setting
S2523000036
Service Bulletin/Repair Instructions
Sunroof Inoperative, Not Moving To Open Or Closed Positions.
S2108000241 REV.B
Service Bulletin/Repair Instructions
No Crank, No Start, Start Stop Inoperative
S2308000120 REV.C
Service Bulletin/Repair Instructions
Rain Sensing Auto Wipers and Auto on Head Lamps Inoperative
S2523000034
Service Bulletin/Repair Instructions
C008E-00 Setting After Windshield Replacement
08-122-25
Service Bulletin/Repair Instructions
A/C Blowing Warm Air Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must set the following Diagnostic Trouble Code (DTC): ● B3A11 - A/C Refrigerant Expansion Valve Actuator Control Circuit Performance. Customer may also comment on the following: ● A/C system blowing warm air. This bulletin involves replacing the battery chiller.
S2508000029
Service Bulletin/Repair Instructions
Instrument Panel Cluster (IPC) Message “Park Assist System Unavailable” or “Service Park Assist System”, “Rear Braking Assist Unavailable” or “Service Rear Braking Assist System" with Performance Diagnostic Trouble Codes (DTCs)
S2523000032
Service Bulletin/Repair Instructions
Steering Dragging While Recreational Flat Towing Behind RV.
S258A000013
Service Bulletin/Repair Instructions
AM Radio Static, With No Active or Stored Radio Antenna Diagnostic Trouble Codes (DTC).
9100546
Service Bulletin/Repair Instructions
Display Verify Z part number availability. Order a Z part number for all Exchange Orders: warranty, Mopar, customer pay and service contract. Order regular part number for New unsold units only.
104558
Warranty Program/Extension
FCA Caribbean Warranty Newsletter – Volume 11, Issue 4
104557
Warranty Program/Extension
Warranty Newsletter – Volume 11, Issue 4
08-107-25
Service Bulletin/Repair Instructions
Flash: Trailer Tow Module(TTM) Updates Customers may comment on one or more of the following: ● If the vehicle is traveling at less than 5 kph (3 mph) and the brake pedal is pressed, then both turn lights will flash for two milliseconds. ● If the vehicle is traveling at less than 5 kph (3 mph) and one turn light is activated, then the opposite turn light will flash for 20 milliseconds This bulletin involves updating the TTM with the latest available software.
21-009-25 REV. B
Service Bulletin/Repair Instructions
850RE D Clutch Repair **Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must have at least 11,265 km (7,000 mi.) and exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):** ● P0733-00 - Gear 3 Shift Incorrect Ratio. ● P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. ● P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on one or more of the following: ● Transmission slips when shifting. ● Vehicle will not move in reverse. ● Vehicle will not shift higher than third gear This bulletin involves replacing the D clutch.
S2523000023
Service Bulletin/Repair Instructions
Trailer Tow Lights Inoperative. Diagnostic Trouble Codes (DTCs) B166E-13 B17AD-13 May Be Set.
S2408000015 REV.D
Service Bulletin/Repair Instructions
Remote Keyless Entry (RKE) Functions Do Not Work, Intermittent Vehicle Response When Using the RKE, Key Not Programmed, Adding Remote Start
104179
Service Bulletin/Repair Instructions
MODULE - IGNITION
S2509000004
Service Bulletin/Repair Instructions
Misfire DTCs, Rough Idle, Valvetrain Noise
S2523000010 REV.A
Service Bulletin/Repair Instructions
Exterior Rear View Mirror Stained And Will Not Clean.
S2509000001 REV.A
Service Bulletin/Repair Instructions
Engine Rattle Noise
S258A000011
Service Bulletin/Repair Instructions
Crackle, Pop or Growl noise At Start-up
9100534
Service Bulletin/Repair Instructions
Transmission For transmission concerns related to DTCs P0733-00, P1DA8-00, and/or P1D92-00, a repair is available, and transmission replacement is NOT required. Please reference TSB 21-009-25 Rev. A, for details on D-clutch replacement. Please also note, fluid color/condition/odor is NOT an indicator of transmission health and should not be used as the reason for unit replacement. Complete unit replacements instead of repairs for these DTCs may be subject to chargeback.
S2424000003 REV.D
Service Bulletin/Repair Instructions
AC INOP With DTC B3A11 - AC REFRIGERANT EXPANSION VALVE ACTUATOR CONTROL PERFORMANCE
S2424000003 REV.C
Service Bulletin/Repair Instructions
AC REFRIGERANT EXPANSION VALVE ACTUATORAC INOP With DTC B3A11 - AC REFRIGERANT EXPANSION VALVE ACTUATOR CONTROL PERFORMANCE
9100532
Service Bulletin/Repair Instructions
MODULE Steering Control Before replacing the steering column control module (SCCM) due to wipers inop, wipers not turning off, wipers not returning to position, heated steering wheel not working and/or steering controls inop, please follow these steps: 1.- Review if there is any active DTC. Refer to service library procedure and follow diagnosis steps. 2.- If failure still present, make sure all the switches', horn's, heated steering wheel, airbag's harness are properly connected and there is no corrosion or pinching, disconnect the switches & reconnect them, and reverify the issue. 3.- Verify if failure is still present, review if there is lack of communication between SCCM and BCM. For example, activate turn signals or wipers. 4.- Read at the BCM diagnosis session if BCM is receiving information from SCCM. Through diagnosis review if activation from horn, wipers or turn signal is requested and are working. 5.- Disconnect the SCCM fuse for around 30s,and repeat the previous steps to see if failure still present. 6.- Do a hard reset to BCM and evaluate if any DTC is set. Retest if failure still present. Review the active DTCs. 7.- Before replacing the SCCM disconnect it and reconnect it again. Note: Wipers position is not controlled by SCCM, verify motor wiper status if issue continues. If request from SCCM is sent to BCM, then verify if the communication to wipers is not working properly. If there are no DTC's active, physical defects, steering controls inop, wipers inop, heated steering wheel inop, then SCCM does not need to be replaced.
103953
Service Bulletin/Repair Instructions
VALVE - OIL CONTROL
9100390 Rev 1
Service Bulletin/Repair Instructions
D Clutch Repair Kit For transmission concerns related to DTCs P0733-00, P1DA8-00, and/or P1D92-00, a repair is available, and transmission replacement is NOT required. Please reference TSB 21-009-25 Rev. A, for details on D-clutch replacement. Please also note, fluid color/condition/odor is NOT an indicator of transmission health and should not be used as the reason for unit replacement. Complete unit replacements instead of repairs for these DTCs may be subject to chargeback.
9100471
Service Bulletin/Repair Instructions
CANISTER Vapor -If an issue is detected with the Evaporative System Integrity Module (ESIM) Detector and not the Vapor Canister, only replace the ESIM Detector. -Before replacing the Vapor Canister due to Hard to Fill condition, replicate the condition at the Gas Station. If the condition is replicated, then check: 1) for kinked or pinched Clean Air Hose between the ESIM and the EVAP Air Filter; 2) for plugged EVAP Air Filter; 3) for kinked or pinched Vapor Hose between the Fuel Tank and the Vapor Canister. If the EVAP Filter is restricted, the replace the Filter. -Check if the Vapor Canister is flooded with fuel or the Recirculation Line has fuel. If fuel is found in the Vapor Canister or the Recirculation Line, then drop the Fuel Tank, remove the FDM Lock Ring to check if the internal Vapor Line is properly connected to the FDM Port. If the Vapor Line is not connected, then drain the fuel from the internal Vapor Line and properly connect to the FDM. Replace the Vapor Canister and the ESIM.
08-063-25
Service Bulletin/Repair Instructions
Radio USB update to U33.43 Customers may experience one or more of the following: ● Unable to select the Turn by Turn Navigation. ● Blank Performance Pages (Rearview Camera (RVC) Functions Normally). ● Android Auto® Voice Recognition (VR) inoperative. ● Media tuner delayed. ● Charge Schedule not accepting updates via phone (RVC Functions Normally). ● Ambient light inoperative. ● Map in Instrument Panel Cluster (IPC) inoperative. ● Media Widget blank. ● Navigation map black. ● Off-Road Pages inoperative (RVC Functions Normally). ● VR inoperative. ● Incorrect song title displayed (Carplay® only). ● Radio display switches from Media Page to Home Page (RVC Functions Normally). ● Ghost touch on Navigation screen (RVC Functions Normally). ● Widgets missing. ● New User Profile does not load. ● Returns to wrong page after View Camera Event selected by customer in the Camera View Pages (RVC Functions Normally). REPAIR SUMMARY: This bulletin involves inspecting and if required, updating the radio software level to U33.43. Depending on the radio’s current software level the radio may need a one or two USB update.
9100502
Service Bulletin/Repair Instructions
LOWER ACTIVE GRILL SHUTTER If the upper or lower AGS seems to be inop please make sure you CLEAR the DTCs BEFORE swapping the old AGS for a new one, and test if the error code returns. Very often the wiring harness presents corrosion, so make sure to check it for any damage BEFORE swapping the AGS. Corrosion in the harness disrupts communication with the AGS, which sets up the DTCs for AGS performance and lights the CEL. If the AGS is inop and it will be replaced and sent back to Stellantis also send back the wiring harness with it. Make sure to fully perform the PRE-DIAGNOSTIC TROUBLESHOOTING PROCEDURE as indicated in the service library.
S2509000002
Service Bulletin/Repair Instructions
Engine Noise
S258A000007
Service Bulletin/Repair Instructions
Radio Display Screen Flicker
S258A000009
Service Bulletin/Repair Instructions
Apple CarPlay Does Not Complete The First Initial Wireless Connection.
S2123000084 REV.A
Service Bulletin/Repair Instructions
1st Row Seat Belt Retractor D-Ring Is Binding And Not Able To Rotate
S2423000008 REV.A
Service Bulletin/Repair Instructions
SOS Button Inoperative And Or Unavailable. B1552-2A Code Set.
S2423000034 REV.A
Service Bulletin/Repair Instructions
Defroster Grille Has Gaps And Or Is Not Sitting Flush.
S2513000001
Service Bulletin/Repair Instructions
Grille molding applique is sticking out at the headlamp
S2523000016
Service Bulletin/Repair Instructions
Replacement Exterior Mirror Glass Connector Does Not Match For Blind Spot.
9100498 REV 1
Service Bulletin/Repair Instructions
3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise. These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1. Remove the valve cover(s) per the released service procedures. The use of a stethoscope or DTC specific cylinder misfire codes can help to locate the condition to the left or right bank. 2. Once it has been visually confirmed that there is wear on the high lift intake lobe(s) & rocker arm(s) slider, there is a special service kit for this type of repair which should be used, instead of replacing the complete engine/long block. This kit contains the parts required for the repair (intake cam, rocker arms, sealer and gaskets). Once it is confirmed that the repair will be done using the camshaft/Rocker arms kit, it is also important to confirm that the vehicle being repaired has the latest calibration/software update for oil pump operation mode (high pressure mode) during engine start up. RU, VF, WL & WD vehicles already include the latest oil pump mode in all 25MY and beyond. 24MY service releases are also available. JL & JT were updated as a running change in 24MY and beyond (08/15/24 & 08/19/24 respectively). 24MY service releases available. DT was updated starting 25MY and beyond. If the vehicle to be repaired is a 24MY vehicle with a service release available, please follow the released service procedures to update to the corresponding calibration/software update.
S2424000003 REV.B
Service Bulletin/Repair Instructions
AC INOP With DTC B3A11 - AC REFRIGERANT EXPANSION VALVE ACTUATOR CONTROL PERFORMANCE
103476
Service Bulletin/Repair Instructions
TRANSMISSION - 8 SPEED
S2108000015 REV.J
Service Bulletin/Repair Instructions
Uconnect Box Require Service Message
S2523000011
Service Bulletin/Repair Instructions
Exterior Mirror Blind Spot LED Indicator Inoperative Or Will Not Turn Off. Diagnostic Trouble Code (DTC) B285F-11 And Or B285F-15 Set.
S2524000002
Service Bulletin/Repair Instructions
Customer Indicates A Whistle/Hiss Noise Can Be Heard With The A/C Operating.
9100500
Service Bulletin/Repair Instructions
Touchscreen For all infotainment system repairs (touchscreens, radios, etc.), refurbished parts may be available. Follow the Infotainment Ordering guide available under the "Parts" section of Dealer Connect: DealerCONNECT> Parts> News& Information> Audio & Electronic Products Exchange Process
S2223000074 REV.A
Service Bulletin/Repair Instructions
Exterior Power Fold Mirror Does Not Travel To Full Extend or Fold Positions.
S2523000010
Service Bulletin/Repair Instructions
Exterior Rear View Mirror Stained And Will Not Clean.
08-037-25
Service Bulletin/Repair Instructions
Droning Humming Growling Noise Customers may comment on the following: ● Droning, humming or growling noises while in drive, park or neutral. This condition might disappear if the door is opened or a window is lowered down or when covering the Active Noise Cancellation (ANC) microphones This bulletin involves performing a PROXI Configuration Alignment.
102293
Service Bulletin/Repair Instructions
TRANSFER CASE - NONE
S2509000001
Service Bulletin/Repair Instructions
Engine Rattle Noise
09-003-25
Service Bulletin/Repair Instructions
Oil Leaking From Oil Filter Area Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● P06DD - Engine Oil Pressure Control Circuit Stuck Off. Customers may comment on the following: ● Oil found on the ground beneath the vehicle.
23-008-25
Service Bulletin/Repair Instructions
Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp assemblies are fogged with a light layer of condensation on the inside of the lenses.
S2219000005 REV.C
Service Bulletin/Repair Instructions
Check Engine Lamp On. Warning Messages In The Cluster. U0131 Lost Communication With Power Steering Control Module Set.
9100446
Service Bulletin/Repair Instructions
Frt Stabilizer assembly BSR from the front end due to Smartbar (disconnecting front sway bar). Root cause was identified as anti-rotation bracket (connects the actuator to the stabar) coming loose due to inadequate clamp load at the joint and weld (holds the bolt shaft and bracket flange) was poorly designed. If any vehicle causes BSR because of this Bracket failure (loose joint/ bracket bends) DO NOT replace whole stabar assembly, instead replace with the service kit (PN#68730602AA). Dealer must need to order the parts from part ordering system for this claim. This kit contains 1 bracket (PN 68730603AA), 3 M10 Nut (PN 68730605AA), 2 M8X1.5 Bolt (PN 68730606AA) and 2 M10X1.5 bolt (PN 06513427AA). 1 M10 Bolt (PN 68730607AA). This kit will also contain a new torque instruction for the bolt which holds the clamp bracket to this failed anti-rotation bracket. DO NOT apply the old torque (45+/5Nm Direct torque). The new torque is Angle controlled torque monitor (20Nm Snug torque, 110 deg Angle, monitor torque within 40-70Nm). Please use Service Library for your reference.
9100446 Rev 3
Service Bulletin/Repair Instructions
Frt Stabilizer assembly(smartbar) BSR from the front end due to Smartbar (disconnecting front sway bar). Root cause was identified as anti-rotation bracket (connects the actuator to the stabar) coming loose due to inadequate clamp load at the joint and weld (holds the bolt shaft and bracket flange) was poorly designed. If any vehicle causes BSR because of this Bracket failure (loose joint/ bracket bends) DO NOT replace whole stabar assembly, instead replace with the service kit (PN#68730602AA). Dealer must need to order the parts from part ordering system for this claim. This kit contains 1 bracket (PN 68730603AA), 3 M10 Nut (PN 68730605AA), 2 M8X1.5 Bolt (PN 68730606AA) and 2 M10X1.5 bolt (PN 06513427AA). 1 M10 Bolt (PN 68730607AA). This kit will also contain a new torque instruction for the bolt which holds the clamp bracket to this failed anti-rotation bracket. DO NOT apply the old torque (45+/5Nm Direct torque). The new torque is Angle controlled torque monitor (20Nm Snug torque, 110 deg Angle, monitor torque within 40-70Nm). Please use Service Library for your reference.
S228A000005 REV.E
Service Bulletin/Repair Instructions
Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)
9100498
Service Bulletin/Repair Instructions
3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise. These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1. Remove the valve cover(s) per the released service procedures. The use of a stethoscope or DTC specific cylinder misfire codes can help to locate the condition to the left or right bank. 2. Once it has been visually confirmed that there is wear on the high lift intake lobe(s) & rocker arm(s) slider, there is a special service kit for this type of repair which should be used, instead of replacing the complete engine/long block. This kit contains the parts required for the repair (intake cam, rocker arms, sealer and gaskets).
S2503000001
Service Bulletin/Repair Instructions
Service 4WD Message, Diagnostic Trouble Codes (DTCs) C1463-94 Front Axle Disconnect Control-Unexpected Operation, and/or C1463-92 Front Axle Disconnect-Performance or Incorrect Operation, Set.
S2503000002
Service Bulletin/Repair Instructions
Service 4WD Message Illuminated. Diagnostic Trouble Code (DTC) C1477-98 Transfer Case Clutch Component Or System Over Temperature, Set.
102939
Service Bulletin/Repair Instructions
LATCH – FRONT & REAR DOOR
21-009-25 REV.A
Service Bulletin/Repair Instructions
D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0733-00 - Gear 3 Shift Incorrect Ratio. ● P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. ● P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on one or more of the following: ● Transmission slips when shifting. ● Vehicle will not move in reverse. ● Vehicle will not shift higher than third gear. This bulletin involves replacing the D clutch
S258A000004
Service Bulletin/Repair Instructions
DVD Or Blu-Ray INOP, Rear Screens Or Monitors INOP, VRM Audio INOP, Mirroring INOP
102934
Service Bulletin/Repair Instructions
THROTTLE BODY
08-020-25
Service Bulletin/Repair Instructions
Flash: Drivetrain Control Module (DTCM) Updates A moaning, grinding, or groaning type noise while driving between 80 - 112 kph (50 - 70 mph). Noise is not heard when the front axle is disengaged. (The noise can happen more as the ambient temperatures become colder). This bulletin involves reprogramming the DTCM with the latest software available.
08-030-25
Service Bulletin/Repair Instructions
Flash: Integrated Dual Charging Module (IDCM) Enhancements **Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):** ● B22A9-64 - ECU Internal Performance-Signal Plausibility Failure. ● B22A9-16 - ECU Internal Performance-Circuit Voltage Below Threshold. ● B22A9-17 - ECU Internal Performance-Circuit Voltage Above Threshold. ● B22A9-19 - ECU Internal Performance-Overcurrent. Customers may also experience the following: ● Vehicle will not charge.
08-019-25
Service Bulletin/Repair Instructions
Flash: Battery Pack Control Module (BPCM) Diagnostic and System Updates **Customers must experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician must find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set:** ● **P0B24-00 - Hybrid/EV Battery "A" Voltage Unstable. ● P1C5E-00 - Hybrid/EV Battery State Of Health Failed. ● P0BBE-00 - Hybrid/EV Battery Pack Voltage Variation. ● P0DAB-00 - Hybrid/EV Cell Balancing Performance.** ● P0AA4-00 - Hybrid Battery Negative Contactor Circuit Stuck Closed. ● P0AA1-00 - Hybrid/EV Battery Positive Contactor “A” Stuck Closed. Customers may also experience the following: ● Vehicle does not start. This bulletin involves updating the BPCM with the latest available software.
S1408000384 REV.H
Service Bulletin/Repair Instructions
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
102811
Service Bulletin/Repair Instructions
TRANSMISSION - 8 SPEED
S2523000006
Service Bulletin/Repair Instructions
Buzz Squeak Rattle (BSR) Noise At Idle.
S258A000002
Service Bulletin/Repair Instructions
Radio Screen Goes Blank, Rearview Camera (RVC) Functions Normally
21-009-25
Service Bulletin/Repair Instructions
D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0733-00 - Gear 3 Shift Incorrect Ratio. ● P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. ● P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. **Customers may also comment on one or more of the following: ● Transmission slips when shifting. ● Vehicle will not move in reverse. ● Vehicle will not shift higher than third gear.** This bulletin involves replacing the D clutch."
S2523000003
Service Bulletin/Repair Instructions
Door Latch, Handle And Ajar Additional Service Information.
08-007-25
Service Bulletin/Repair Instructions
Flash: Battery Pack Control Module (BPCM) Diagnostic and System Updates This bulletin involves updating the BPCM with the latest available software. **Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):** ● **P0B24-00 - Hybrid/EV Battery "A" Voltage Unstable. ● P1C5E-00 - Hybrid/EV Battery State Of Health Failed. ● P0BBE-00 - Hybrid/EV Battery Pack Voltage Variation. ● P0DAB-00 - Hybrid/EV Cell Balancing Performance.** ● P0AA1-00 - Hybrid/EV Battery Positive Contactor “A” Stuck Closed. ● P0AA4-00 - Hybrid Battery Negative Contactor Circuit Stuck Closed. Customers may also experience the following: ● The vehicle will not start.
21-003-25
Service Bulletin/Repair Instructions
Flash: Transmission Control Module (TCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0810-00 - Clutch Position Control Error. ● P16F0-00 - SPI Comm Hardware Fault. Customers may also comment on one or more of the following: ● K0 Adaptation routine runs when vehicle stationary and EV Mode. ● Vehicle loses propulsion capability. ● Service transmission warning indicator is on. NOTE: Require key cycle to recover. ● Shifts rough occasionally when coming down to a stop. ● Shifts rough occasionally when accelerating. ● Shifts rough when transitioning from EV to Hybrid operation on low SoC. ● Shifts rough when engines starts. ● On part throttle accelerations with little to no battery available the transition from battery power to engine on is harsh and abrupt. ● The engine oil life on dashboard drops down too fast when the engine oil dilution reaches high level without the ability to recover. This bulletin involves reprogramming the TCM with the latest available software.
08-254-24
Service Bulletin/Repair Instructions
Radio Over The Air Update from T25.XX (T25.26, T25.38, T25.43, T25.47, T25.49, T25.50) and T27.XX (T27.14, T27.38, T27.46, T27.6) to U29.42 and then from U29.42 to U33.43 Software Version (FOTA) Customers may experience one or more of the following: ● Uconnect phone improvements. ● Incorrect Navigation units shown. ● Navigation feature shows no road name with a straight road at times when not setting up a navigation route. ● Missing radio stations. ● Accessibility settings are missing. ● Incorrect phone widget. ● Radio freezes. ● The Hybrid/EV screen display is blank when the user switches to the dark mode theme. ● Hybrid/EV pages are inoperative. ● Radio display is off when starting the vehicle. The display will restore to normal operation after roughly one minute of run time. (Rearview Camera (RVC) Functions Normally). ● Radio screen is black (RVC Functions Normally). ● USB mode changes on its own. ● Remotely Operated Vehicle (ROV) Firmware Over The Air (FOTA) scheduling improvements. ● Apps downloaded for one connected profile are being shared with other local profiles. ● Profile creation process is slow to respond. ● Camera soft-keys are slow to respond when selecting the reverse or forward camera displays. ● The FamCam "X" button is missing. ● SiriusXM radio resets. ● Radio resets. ● The RVC zoom feature lags. ● Voice Recognition (VR) is stuck in listening mode. ● Android Auto® resets. ● Android Auto® disconnects. ● Apple CarPlay® disconnects. ● Missing battery voltage information. ● Rear Seat Alert (RSA) reminder is inoperative. ● The menu bar is missing from the display. ● The Wi-Fi application is missing. ● Music playback is inoperative. ● Invalid FOTA pop-up message displays. ● The Assisted Call features audio is inoperative. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from T25.XX (T25.26, T25.38, T25.43, T25.47, T25.49, T25.50) and T27.XX (T27.14, T27.38, T27.46, T27.6) to U29.42 and then from U29.42 to U33.43. NOTE: The national launch for the FOTA is expected to begin: ● Australia 12/06/2024. ● India 12/06/2024. ● Japan/Korea - According to local authority approval.
21-039-24 REV. H
Service Bulletin/Repair Instructions
D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0733-00 - Gear 3 Shift Incorrect Ratio. ● P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. ● P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch
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Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.