Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
KSB-191007
Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.
17-298
This is the repair instructions for advisory 17-298. It has been determined some 2018 Springdale 38BH models were built with support that may be inadequate for the rear upper bunks, additional support must be added. This communication is informing dealership service departments of advisory 17-298 for the Springdale bunk support. This communication is the final Customer Notification for advisory 17-298 for the Springdale bunk support.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.