Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
PI2601B_OM_Leaf
PRODUCT IMPROVEMENT CAMPAIGN: OWNER'S MANUAL INSERT LEAFLET (PI2601B) - This document is the PI2601B Owner's Manual Insert Leaflet that contains revised information for wipers. Vehicle owners are advised to keep this leaflet with the Owner's Manual.
PI2601B_OWNR
PRODUCT IMPROVEMENT CAMPAIGN: OWNER NOTIFICATION (PI2601B) - This document is the owner notification advising that Kia is conducting a Product Improvement Campaign on all 2024-2025 MY and certain 2026 MY EV9 vehicles to install enhanced windshield wiper software that provides drivers with additional reminders related to the use of the windshield wipers during winter conditions.
PI2601B_TSB
TECHNICAL SERVICE BULLETIN: PRODUCT IMPROVEMENT CAMPAIGN: WIPER MESSAGE LOGIC IMPROVEMENT (PI2601B) - This bulletin provides information to install enhanced windshield wiper software on certain 2024–2026MY EV9 (MV1, MV1a) vehicles as listed.
PI2601B_DP
PRODUCT IMPROVEMENT CAMPAIGN: DEALER PRINCIPAL MEMO (PI2601B) - This document is the announcement to the dealer principals advising that Kia is conducting a Product Improvement Campaign on all 2024-2025 MY and certain 2026 MY EV9 vehicles, manufactured from September 25, 2023 through July 16, 2026, to install enhanced windshield wiper software that provides drivers with additional reminders related to the use of the windshield wipers during winter weather conditions.
PI2601B_DPSM
PRODUCT IMPROVEMENT CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (PI2601B) - This document is the announcement to the dealer Parts and Service managers advising that Kia is conducting a a Product Improvement Campaign on all 2024-2025 MY and certain 2026 MY EV9 vehicles, manufactured from September 25, 2023 through July 16, 2026, to install enhanced windshield wiper software that provides drivers with additional reminders related to the use of the windshield wipers during winter weather conditions.
PI2601B_QA
PRODUCT IMPROVEMENT CAMPAIGN: QUESTION AND ANSWER (PI2601B) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Product Improvement Campaign PI2601B.
OTA_ELE427_RELEASE_NOTES
OVER-THE-AIR: OVER-THE-AIR SOFTWARE UPDATE FOR COMMUNICATION CONTROL UNIT: This Over-the-Air (OTA)software update is designed to update the Communication Control Unit (CCU) logic of certain 2025 – 2026MY EV9 vehicles. This update is designed to improve the Communication Control Unit (CCU) logic to enhance charging-related messaging in the app.
TSB_ELE427
TECHNICAL SERVICE BULLETIN: VEHICLE-TO-EVERYTHING (V2X) SOFTWARE UPGRADE - This bulletin provides information to install the Vehicle-to-Everything ‘V2X’ function enhancements by upgrading the software of the Central Communication Unit ‘CCU’ on certain 2025 - 2026MY EV9 (MV1a) vehicles produced at Kia Georgia (KaGA) that have been unable to be updated using the Over-The-Air ‘OTA’ method. The V2X technology allows EV9 vehicles to interact with other devices such as Vehicle-to-Home ‘V2H’ and Vehicle-to-Grid ‘V2G’ technology which enables bidirectional charging, where the EV's battery can be used as a mobile energy storage unit, providing power to the grid or a home backup power source.
PI2601A_OWNR_102
PRODUCT IMPROVEMENT CAMPAIGN: OWNER NOTIFICATION (PI2601A Flight 102) - This document is the owner notification advising that Kia is conducting a Product Improvement Campaign on 2024-2026 MY EV9 vehicles to replace the passenger-side wiper arm on your vehicle with an improved wiper arm of a different shape and angle to increase the clearance between the wiper and windshield cowl.
OTA_ELE413_NOTES_R2
RELEASE NOTES: OVER-THE-AIR: SOFTWARE UPDATE FOR DATA CONNECTIVITY (ELE413 Revision 2) - This Over-the-Air (OTA) software update is designed to update the Data Connectivity Unit (DCU) logic of certain 2025 - 2026MY Carnival, EV9, K5 and Sorento vehicles. This update is designed to improve the vehicle’s network communication performance.
TSB_BOD355
TECHNICAL SERVICE BULLETIN: FRONT SEAT SLIDE MOTOR NOISE (CA2603) - This bulletin provides information to remove the seat slide motor tube from the power front seats on certain 2026MY EV9 (MV1a) vehicles produced from January 2, 2025, through January 3, 2026. The subject vehicles may exhibit a buzzing noise while the user operates the front power seat slide (forward and rearward) functions. This condition does not affect seat functionality.
TSB_ELE422
TECHNICAL SERVICE BULLETIN: INFOTAINMENT SYSTEM SOFTWARE UPDATE USING UPDATE.KIA.COM - This bulletin provides information and service procedures for updating the infotainment systems on applicable Kia vehicles using the Kia Navigation Updater available at update.kia.com. The software update may improve system performance, enhance existing features, and apply the latest operating software for supported vehicles (2021-2026MY All Models).
TSB_BOD354
TECHNICAL SERVICE BULLETIN: SERVICE ACTION: FRONT SEAT SLIDE MOTOR NOISE (SA647) - This bulletin provides information to remove the seat slide motor tube from the power front seats on certain 2026MY EV9 (MV1a) vehicles produced from January 2, 2025, through January 3, 2026, that are in dealer stock only. The subject vehicles may exhibit a buzzing noise while the user operates the power seat slide (forward and rearward) functions. This condition does not affect seat functionality.
PI2601A_OWNR
PRODUCT IMPROVEMENT CAMPAIGN: OWNER NOTIFICATION (PI2601A) - This document is the owner notification advising that Kia is conducting a Product Improvement Campaign on 2024-2026 MY EV9 vehicles to replace the passenger-side wiper arm on your vehicle with an improved wiper arm of a different shape and angle to increase the clearance between the wiper and windshield cowl.
PI2601A_TSB
TECHNICAL SERVICE BULLETIN: PRODUCT IMPROVEMENT CAMPAIGN: PASSENGER SIDE WIPER ARM REPLACEMENT (PI2601A) - This bulletin provides the service procedure to replace the passenger-side (RH) windshield wiper arm on certain 2024-2026MY EV9 (MV1, MV1a) vehicles listed in the table below. During winter conditions, the windshield wipers may become temporarily inoperable due to accumulated snow on the windshield or cowl area. Kia has developed a newly designed passenger-side wiper arm of a different shape and angle to increase the clearance between the wiper and windshield cowl.
PI2601A_DP
PRODUCT IMPROVEMENT CAMPAIGN: DEALER PRINCIPAL MEMO (PI2601A) - This document is the announcement to the dealer principals advising that Kia is conducting a a Product Improvement Campaign on 2024-2026 MY EV9 vehicles, manufactured from September 25, 2023 through April 9, 2026, to replace the passenger-side wiper arm with an improved wiper arm of a different shape and angle to increase the clearance between the wiper and windshield cowl.
PI2601A_DPSM
PRODUCT IMPROVEMENT CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (PI2601A) - This document is the announcement to the dealer Parts and Service managers advising that Kia is conducting a a Product Improvement Campaign on 2024-2026 MY EV9 vehicles, manufactured from September 25, 2023 through April 9, 2026, to replace the passenger-side wiper arm with an improved wiper arm of a different shape and angle to increase the clearance between the wiper and windshield cowl.
PI2601A_QA
PRODUCT IMPROVEMENT CAMPAIGN: QUESTION AND ANSWER (PI2601A) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Product Improvement Campaign PI2601A.
TSB_ELE417
TECHNICAL SERVICE BULLETIN: INFOTAINMENT SOFTWARE UPDATE PROCEDURE - This bulletin provides information on the process for downloading infotainment software updates and preparing USB for installation on applicable Kia vehicles. The software downloads and USB preparation process is similar across all supported platforms; however, in‑vehicle installation procedures vary by head unit type.
TSB_ELE413
TECHNICAL SERVICE BULLETIN: DCU COMMUNICATION LOGIC IMPROVEMENT - This bulletin provides the procedure to upgrade the Data Connectivity Unit (DCU) system software on some 2025–2026MY vehicles listed in the table below. Kia has identified that Connected Car Services (CCS) functionality may intermittently fail due to temporary DCU communication issues. This condition can impact convenience and connectivity features by causing the Remote Start and Remote Climate functions to become inoperative, prevent vehicle status updates in the Kia Access app, and interrupt connected navigation routing services.
SC360_OWNR
VOLUNTARY SERVICE CAMPAIGN: OWNER NOTIFICATION (SC360) - This document is the owner notification advising that Kia is conducting a Voluntary Service Campaign on certain 2024-2026 MY EV9 vehicles to reposition an electrical connector in the driver's footwell to prevent accidental disconnection by the driver's foot.
SC360_DP
VOLUNTARY SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC360) - This document is the announcement to the dealer principals advising that Kia is conducting a Voluntary Service Campaign on certain 2024-2026 MY EV9 vehicles manufactured from September 25, 2023 through April 29, 2025 to reposition an electrical connector in the driver’s footwell to prevent accidental disconnection by the driver’s foot.
SC360_DPSM
VOLUNTARY SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (SC360) - This document is the announcement to the dealer Parts and Service managers advising that Kia is conducting a Voluntary Service Campaign on certain 2024-2026 MY EV9 vehicles manufactured from September 25, 2023 through April 29, 2025 to reposition an electrical connector in the driver’s footwell to prevent accidental disconnection by the driver’s foot.
SC360_QA
VOLUNTARY SERVICE CAMPAIGN: QUESTION AND ANSWER (SC360) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Service Campaign SC360.
SC360_TSB
TECHNICAL SERVICE BULLETIN: VOLUNTARY SERVICE CAMPAIGN: EF31 CONNECTOR BRACKET REPLACEMENT (SC360) - This bulletin provides information on repositioning the EF31 electrical connector by replacing the bracket with an improved one for certain 2024MY-2026MY EV9 (MV, MVa) vehicles within the production ranges listed in the table of this bulletin. The EF31 electrical connector, located near the top of the driver’s footrest, may become disconnected due to interference from the driver’s foot. If this electrical connector becomes disconnected, the 12V battery may discharge, which can cause the service warning light and/or “check electric vehicle system” message to illuminate. If the vehicle continues to be driven in this condition, the Power Limited (Turtle) warning light may illuminate, and the vehicle may enter Limp Home Mode with speed temporarily limited.
PS804
TECHNICAL OPERATIONS: NACS VEICLE CHARGING ERROR W/ DTC P343B16 (PS804) - This Pitstop provides information regarding an Electric Vehicle ‘EV’ charging error accompanied by DTC P343B16 on certain 2025-2026MY EV6 (CVa) and 2026MY EV9 (MVa) vehicles equipped with Combined Charging System Combo 1 (“CCS1,” also known as SAE J1772 Combo) charging ports. When using the wrong CCS1 to North American Charging Standard ‘NACS’ adapter, proper electrical connections are not made between the charger to adapter and adapter to vehicle charging port, resulting in a charging error which can cause DTC P343B16 to set. Non-OEM adapters may not set the DTC P343B16.
TSB_BOD348
TECHNICAL SERVICE BULLETIN: SERVICE ACTION: FRONT PASSENGER WALK-IN SEAT SWITCH INSPECTION, REPAIR & REPLACEMENT (SA636) - This bulletin provides information to inspect the front passenger walk-in seat switch on certain 2025–2026MY EV9 (MV1a) vehicles produced from May 16, 2024 through August 21, 2025. On some vehicles, the switch may not be mounted flush to the backrest cushion. This condition does not affect the functionality of the switch and is a cosmetic issue only.
REMINDER_MVSNOW
IMPORTANT REMINDER: REMOVAL OF SNOW/ICE BEFORE DRIVING YOUR EV9 IN WINTER CONDITIONS: OWNER NOTIFICATION (MVSNOW) - As part of Kia’s ongoing commitment to providing vehicle owners with a superior ownership experience, Kia would like to remind owners about the importance of proper SNOW/ICE REMOVAL BEFORE DRIVING, as well as the related windshield wiper system warning feature. The Kia EV9 may display warning messages to inform drivers to check for any obstructions such as snow/ice in the windshield wiper area when operating in winter conditions.
PI2502_TSB_R1
TECHNICAL SERVICE BULLETIN: WINDSHIELD WIPER LOGIC IMPROVEMENT (PI2502) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to install enhanced windshield wiper software that provides drivers with additional warnings related to the use of the windshield wipers during winter conditions on all 2024-2025 MY and certain 2026 MY EV9 (MV1, MV1a) vehicles manufactured from September 25, 2023, through October 31, 2025. The enhanced software detects obstructed windshield wipers and provides advance messages to remind the driver to check for any obstructions such as snow/ice in the windshield wiper area.
OTA_SA634
RELEASE NOTES: OVER-THE-AIR: SERVICE ACTION SOFTWARE UPDATE FOR WARNING LIGHTS (SA634) - This Over-the-Air (OTA) software update is designed to update the Vehicle Control Unit (VCU) logic of certain 2026 EV9 vehicles. This update is designed to improve the processing logic of the Vehicle Control Unit (VCU) to reduce the unintended display of warning lights.
TSB_ELE409
TECHNICAL SERVICE BULLETIN: SERVICE ACTION: INTEGRATED CHARGE CONTROLLER UNIT REPLACEMENT (SA639) - This bulletin provides instructions for replacing the Integrated Charge Controller Unit (ICCU) on certain 2025 model year EV6 (CVa) and 2026 EV9 (MVa) vehicles produced between February 21, 2025, and September 18, 2025. Affected vehicles may exhibit Diagnostic Trouble Code (DTC) P2E9092 related to the Battery Charger “A” Internal Power Supply, resulting in an inability to charge under Level 1 or Level 2 conditions.
TSB_ELE405_R1
TECHNICAL SERVICE BULLETIN: SERVICE ACTION: VCU OPERATION LOGIC IMPROVEMENT (SA634) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to upgrade the Vehicle Control Unit (VCU) system software on certain 2026MY EV9 (MV1a) vehicles produced from January 2, 2025 through November 3, 2025, where the Integrated Electronic Brake (IEB) Controller Area Network (CAN) times out on startup, resulting in a DTC warning light and failure to restart charging when the connector remains connected after charging is completed. This condition is not associated with any braking or drivability symptoms.
PS797
PITSTOP: TECHNICAL OPERATIONS: EXTERNAL DAMAGE TO ULTRASONIC SENSOR: This Pitstop provides information related to Parking Distance Warning (PDW) alerts and repairs involving ultrasonic sensors. The PDW system alerts the driver while parking, by calculating distance based on the difference in signal transmission and reception times between the vehicle (ultrasonic sensor) and an object. The membrane film of the ultrasonic sensor is used for object detention and can be damaged by stone chips or foreign substances while driving. Damage to the cover of the ultrasonic sensor can also lead to damage to the internal circuit. As a result of this external damage, the PDW system may not receive the proper signal from the ultrasonic sensor. In some cases, the system may cause a false alarm, no alert, or phantom warnings by a “Warning Lamp’ to be displayed on the cluster. The ultrasonic sensor membrane film should be always inspected for external damage and if any part replacement should be treated as a general repair, not as a warranty claim repair for this concern. (Please note that this Pitstop only applies to models/trims that are equipped with the ultrasonic sensors.)
PI2502_TSB
TECHNICAL SERVICE BULLETIN: PRODUCT IMPROVEMENT CAMPAIGN: WINDSHIELD WIPER LOGIC IMPROVEMENT (PI2502) - This bulletin provides information to install enhanced windshield wiper software that provides drivers with additional warnings related to the use of the windshield wipers during winter conditions on all 2024-2025 MY and certain 2026 MY EV9 (MV1, MV1a) vehicles manufactured from September 25, 2023, through October 31, 2025. The enhanced software detects obstructed windshield wipers and provides advance messages to remind the driver to check for any obstructions such as snow/ice in the windshield wiper area.
TSB_ELE407
TECHNICAL SERVICE BULLETIN: SERVICE ACTION: FPM OPERATION LOGIC IMPROVEMENT (SA637) - This bulletin provides instructions for updating the Finger Print Module (FPM) software on all 2024–2026MY EV9 (MV1, MV1a) vehicles. The affected vehicles may experience discharge of the auxiliary (12-volt) battery when the vehicle is parked for an extended period due to the FPM not entering sleep mode. This may result in a no-start condition.
PI2502_OWNR
PRODUCT IMPROVEMENT CAMPAIGN: OWNER NOTIFICATION (PI2502) - This document is the owner notification advising that Kia is conducting a Product Improvement Campaign to install enhanced windshield wiper software in all 2024-2025 MY and certain 2026 MY EV9 vehicles to provide drivers with additional warnings related to the use of the windshield wipers during winter conditions.
PI2502_DP
PRODUCT IMPROVEMENT CAMPAIGN: DEALER PRINCIPAL MEMO (PI2502) - This document is the announcement to the dealer principals advising that Kia is conducting a Product Improvement Campaign on all 2024-2025 MY and certain 2026 MY EV9 vehicles, manufactured from September 25, 2023 through November 28, 2025, to install enhanced windshield wiper software that provides drivers with additional warnings related to the use of the windshield wipers during winter conditions.
PI2502_DPSM
PRODUCT IMPROVEMENT CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (PI2502) - This document is the announcement to the dealer Parts and Service managers advising that Kia is conducting a a Product Improvement Campaign on all 2024-2025 MY and certain 2026 MY EV9 vehicles, manufactured from September 25, 2023 through November 28, 2025, to install enhanced windshield wiper software that provides drivers with additional warnings related to the use of the windshield wipers during winter conditions
PI2502_QA
PRODUCT IMPROVEMENT CAMPAIGN: QUESTION AND ANSWER (PI2502) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Product Improvement Campaign PI2502.
TSB_ELE405
TECHNICAL SERVICE BULLETIN: SERVICE ACTION: VCU OPERATION LOGIC IMPROVEMENT (SA634) - This bulletin provides information to upgrade the Vehicle Control Unit (VCU) system software on certain 2026MY EV9 (MV1a) vehicles produced from January 2, 2025 through November 3, 2025, where the Integrated Electronic Brake (IEB) Controller Area Network (CAN) times out on startup, resulting in a DTC warning light and failure to restart charging when the connector remains connected after charging is completed. This condition is not associated with any braking or drivability symptoms.
TSB_ELE396
TECHNICAL SERVICE BULLETIN: PLUG AND CHARGE LOGIC IMPROVEMENT - This bulletin provides information to upgrade the Central Communication Unit ‘CCU’ and Power Transfer Communication Module ‘PCM’ system software on certain 2025MY EV6 (CVa) vehicles produced from January 7, 2025 through August 20, 2025, and 2026MY EV9 (MVa) vehicles produced from January 2, 2025 through September 3, 2025 built at a Kia assembly plant in the US, that have either failed the Over-The-Air (OTA) software upgrade or in cases where Kia Connect is not available to the customer. This update provides certain EV6 (CVa) and EV9 (MVa) with the Plug and Charge (PnC) feature that simplifies the process of charging electric vehicles (EVs) by automating authentication and payment. It allows drivers to simply plug their vehicle into a compatible charging station, and the charging process starts automatically without needing to use an app, card, or other form of authentication.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.