Vehicle report

2023 KIA SPORTAGE PHEV

Service bulletins

42 bulletins

Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.

TSB_CLI049_R2

Service Bulletin/Repair Instructions

TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR – ELECTRICAL A/C COMPRESSOR - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information regarding the partial repair of the Air Conditioning (A/C) compressor assembly on some 2011MY~ Optima Hybrid (TF HEV, JF HEV/PHEV), 2015MY~ Soul EV (PS EV), 2017MY~ Niro (DE HEV/PHEV/EV), 2022MY~ EV6 (CV), 2021MY~ Sorento (MQ4 HEV/PHEV), 2023MY~ Sportage (NQ5 HEV/PHEV), and 2023MY~ Niro (SG2 EV/HEV/PHEV) vehicles.

TSB_ELE426

Service Bulletin/Repair Instructions

TECHNICAL SERVICE BULLETIN: AVN GEN 5.0 WIDE SOFTWARE UPDATE - This bulletin provides information on the Audio Video Navigation (AVN) system software update for certain vehicles equipped with AVN5W and Navigation System listed in the table below. Affected vehicles may overestimate travel times during route calculation.

TSB_ELE416

Service Bulletin/Repair Instructions

TECHNICAL SERVICE BULLETIN: ON-BOARD CHARGER INSPECTION AND REPLACMENT (SA644) - This bulletin provides information related to charging system diagnosis and repair on certain Sportage (NQ5 PHEV) vehicles produced from December 13, 2022 through May 30, 2023. The affected vehicles may experience interrupted or inoperative high‑voltage battery charging due to an on‑board charger (OBC) internal malfunction. As a result, charging of the high-voltage battery may be interrupted or unavailable, with several diagnostic trouble codes (DTCs) stored related to the OBC unit. If this occurs, the vehicle can still be driven by the internal combustion engine.

TSB_ELE422

Service Bulletin/Repair Instructions

TECHNICAL SERVICE BULLETIN: INFOTAINMENT SYSTEM SOFTWARE UPDATE USING UPDATE.KIA.COM - This bulletin provides information and service procedures for updating the infotainment systems on applicable Kia vehicles using the Kia Navigation Updater available at update.kia.com. The software update may improve system performance, enhance existing features, and apply the latest operating software for supported vehicles (2021-2026MY All Models).

TSB_ELE417

Service Bulletin/Repair Instructions

TECHNICAL SERVICE BULLETIN: INFOTAINMENT SOFTWARE UPDATE PROCEDURE - This bulletin provides information on the process for downloading infotainment software updates and preparing USB for installation on applicable Kia vehicles. The software downloads and USB preparation process is similar across all supported platforms; however, in‑vehicle installation procedures vary by head unit type.

TSB_ELE394

Service Bulletin/Repair Instructions

TECHNICAL SERVICE BULLETIN: AVN5.0W DTC P17A000 DAIGNOSTIC PROCEDURE - This bulletin provides information regarding a potential illuminated Malfunction Indicator Lamp (MIL) accompanied by DTC P17A000 on some 2022-2025MY Hybrid Electric Vehicles (HEV) and Plug-In Hybrid Electric Vehicles (PHEV) equipped with AVN5.0Wide head units listed below. This condition occurs when the Global Positioning System (GPS) module within the Audio Video Navigation (AVN) head unit, sends an inaccurate signal to the Hybrid Power Control Unit (HPCU), causing the DTC to set. There are no drivability symptoms associated with this condition.

SC325_TSB_R1

Service Bulletin/Repair Instructions

TECHNICAL SERVICE BULLETIN: VOLUNTARY EMISSIONS SERVICE CAMPAIGN: AEWP INSPECTION AND REPLACEMENT (SC325) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to inspect and, if necessary, replace the Auxiliary Electric Water Pump (AEWP), control harness wiring, and/or engine room junction box for coolant intrusion and/or corrosion on certain 2022-2023MY Kia Hybrid and Plug-in Hybrid vehicles listed in the table below. The AEWP in the subject vehicles may crack internally and allow coolant to intrude into the AEWP circuitry. If coolant enters the AEWP circuitry, the Check Engine Light (CEL) may be illuminated with one or more DTCs listed on page 2. If the vehicle continues to be driven in this condition, the Active Air Flap (AAF) warning message can also activate, and coolant may eventually migrate through the wiring harness to the engine room junction block. This may result in a reduction of motive power and may cause the vehicle to release air pollutants which exceeds Federal and California standards. These standards were established to protect the public health and welfare from the dangers of air pollution.

PS797

Other

PITSTOP: TECHNICAL OPERATIONS: EXTERNAL DAMAGE TO ULTRASONIC SENSOR: This Pitstop provides information related to Parking Distance Warning (PDW) alerts and repairs involving ultrasonic sensors. The PDW system alerts the driver while parking, by calculating distance based on the difference in signal transmission and reception times between the vehicle (ultrasonic sensor) and an object. The membrane film of the ultrasonic sensor is used for object detention and can be damaged by stone chips or foreign substances while driving. Damage to the cover of the ultrasonic sensor can also lead to damage to the internal circuit. As a result of this external damage, the PDW system may not receive the proper signal from the ultrasonic sensor. In some cases, the system may cause a false alarm, no alert, or phantom warnings by a “Warning Lamp’ to be displayed on the cluster. The ultrasonic sensor membrane film should be always inspected for external damage and if any part replacement should be treated as a general repair, not as a warranty claim repair for this concern. (Please note that this Pitstop only applies to models/trims that are equipped with the ultrasonic sensors.)

TSB_TRA046_R5

Service Bulletin/Repair Instructions

TECHNICAL SERVICE BULLETIN: TRANSMISSION FLUID APPLICATION GUIDE - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced, and the transmission oil cooler is transferred to the new transmission.

TSB_ELE378

Service Bulletin/Repair Instructions

TECHNICAL SERVICE BULLETIN: SERVICE ACTION: KIA CONNECT MODEM RESET (SA611) - This bulletin outlines the procedure for resetting the modem in certain 2016-2025MY Kia vehicles listed on page 3 that are equipped with Kia Connect Services. The affected vehicles may encounter the following issues: remote Start/Climate Control function not working, vehicle Status on the Kia Access App not updating, connected routing not functioning properly.

SC325_TSB

Service Bulletin/Repair Instructions

TECHNICAL SERVICE BULLETIN: VOLUNTARY SERVICE CAMPAIGN: AEWP INSPECTION AND REPLACEMENT (SC325) - This bulletin provides information to inspect and, if necessary, replace the Auxiliary Electric Water Pump (AEWP), control harness wiring, and/or engine room junction box for coolant intrusion and/or corrosion on certain 2023MY Niro Hybrid (HEV) and Plug-in Hybrid (PHEV), 2023MY Sportage HEV/PHEV, and 2022-2023MY Sorento HEV/PHEV Kia vehicles listed in this bulletin. The AEWP in the subject vehicles may crack internally and allow coolant to intrude into the AEWP circuitry. If coolant enters the AEWP circuitry, the Check Engine Light (CEL) may be illuminated with one or more DTCs listed on page 2. If the vehicle continues to be driven in this condition, the Active Air Flap (AAF) warning message can also activate, and coolant may eventually migrate through the wiring harness to the engine room junction block. This may result in a reduction of motive power and may cause the vehicle to release air pollutants which exceeds Federal and California standards. These standards were established to protect the public health and welfare from the dangers of air pollution.

SC325_OWNR_NQ5

Emissions

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: OWNER NOTIFICATION (SC325) - This document is the owner notification advising that Kia conducting Voluntary Emissions Service Campaign regarding the Auxiliary Electric Water Pump (AEWP) on certain 2023 MY Sportage P/HEV vehicles. Kia has become aware that the Auxiliary Electric Water Pump (AEWP) in the subject vehicles may crack internally and allow coolant to intrude into the AEWP circuitry. If coolant enters the AEWP circuitry, the Check Engine light (CEL) may be illuminated. If the vehicle continues to be driven in this condition, the active air flap (AAF) warning message can also activate, and coolant may eventually migrate through the wiring harness to the engine room junction block. This may result in a reduction of drive power and may cause the vehicle to release air pollutants which exceed Federal and California standards. These standards were established to protect the public health and welfare from the dangers of air pollution.

SC325_POC

Emissions

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: SC325_POC: PROOF OF CORRECTION CARD

SC325_STKR

Emissions

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: SC325_STKR: COMPLETION LABEL/STICKER

SC325_DP

Emissions

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC325) - This document is the announcement to the dealer principals advising that Kia is conducting a Voluntary Emissions Service Campaign regarding the Auxiliary Electric Water Pump (AEWP) on certain 2023 MY Niro P/HEV, 2023 MY Sportage P/HEV, and 2022-2023 MY Sorento P/HEV vehicles. Kia has become aware that the Auxiliary Electric Water Pump (AEWP) in the subject vehicles may crack internally and allow coolant to intrude into the AEWP circuitry. If coolant enters the AEWP circuitry, the Check Engine light (CEL) may be illuminated. If the vehicle continues to be driven in this condition, the active air flap (AAF) warning message can also activate, and coolant may eventually migrate through the wiring harness to the engine room junction block. This may result in a reduction of drive power and may cause the vehicle to release air pollutants which exceed Federal and California standards. These standards were established to protect the public health and welfare from the dangers of air pollution.

SC325_DPSM

Emissions

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (SC325) - This document is the announcement to the dealer Parts and Service managers advising that Kia is conducting a Voluntary Emissions Service Campaign regarding the Auxiliary Electric Water Pump (AEWP) on certain 2023 MY Niro P/HEV, 2023 MY Sportage P/HEV, and 2022-2023 MY Sorento P/HEV vehicles. Kia has become aware that the Auxiliary Electric Water Pump (AEWP) in the subject vehicles may crack internally and allow coolant to intrude into the AEWP circuitry. If coolant enters the AEWP circuitry, the Check Engine light (CEL) may be illuminated. If the vehicle continues to be driven in this condition, the active air flap (AAF) warning message can also activate, and coolant may eventually migrate through the wiring harness to the engine room junction block. This may result in a reduction of drive power and may cause the vehicle to release air pollutants which exceed Federal and California standards. These standards were established to protect the public health and welfare from the dangers of air pollution.

SC325_QA

Emissions

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: QUESTION AND ANSWER (SC325) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Emissions Service Campaign SC325.

TSB_SC322_R1

Emissions

TECHNICAL SERVICE BULLETIN: VOLUNTARY EMISSIONS SERVICE CAMPAIGN: HYBRID CONTROL UNIT (HCU) LOGIC IMPROVEMENT (SC322) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to update the software logic of the Hybrid Control Unit (HCU) system on certain 2023-2025MY Sportage HEV (NQ5 HEV) vehicles produced from February 15, 2022 through July 25, 2024 and Sportage PHEV (NQ5 PHEV) vehicles produced from June 16, 2022 through July 24, 2024. The Hybrid Control Unit (HCU) in the subject vehicles may intermittently receive repeated “accelerate” CAN signals due to a signal processing error involving specific instrument clusters when customers “set” or “resume” cruise control. This concern can occur after the driver rapidly presses the “accelerate” rocker switch on the steering wheel. This does not affect the driver’s ability to pause, cancel or turn off the cruise control function. This condition may cause the vehicle to release air pollutants which exceed Federal and California standards. These standards were established to protect the public health and welfare from the dangers of air pollution.

SC322_OWNR

Emissions

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: OWNER NOTIFICATION (SC322) - This document is the owner notification advising that Kia conducting a Voluntary Emissions Service Campaign to update the Hybrid Control Unit (HCU) software on certain 2023-2025 MY Sportage Hybrid (HEV) and Sportage Plug-In Hybrid (PHEV) vehicles equipped with Conventional Cruise Control.

SC322_DP

Emissions

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC322) - This document is the announcement to the dealer Principals advising that Kia is conducting a Voluntary Emissions Service Campaign to update the Hybrid Control Unit (HCU) on certain 2023-2025 MY Sportage Hybrid (HEV) vehicles manufactured from February 15, 2022 through July 25, 2024 and certain 2023-2025 MY Sportage Plug-in Hybrid (PHEV) vehicles manufactured from June 16, 2022 through July 24, 2024, equipped with Conventional Cruise Control.

SC322_DPSM

Emissions

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (SC322) - This document is the announcement to the dealer Parts and Service managers advising that Kia is conducting a Voluntary Emissions Service Campaign to update the Hybrid Control Unit (HCU) on certain 2023-2025 MY Sportage Hybrid (HEV) vehicles manufactured from February 15, 2022 through July 25, 2024 and certain 2023-2025 MY Sportage Plug-in Hybrid (PHEV) vehicles manufactured from June 16, 2022 through July 24, 2024, equipped with Conventional Cruise Control.

SC322_POC

Emissions

SC322_POC: PROOF OF CORRECTION CARD

SC322_QA

Emissions

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: QUESTION AND ANSWER (SC322) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Emissions Service Campaign SC322.

SC322_STKR

Emissions

SC322_STKR: VOLUNTARY EMISSIONS SERVICE CAMPAIGN COMPLETION LABEL/STICKER

SC322_TSB

Emissions

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: HYBRID CONTROL UNIT (HCU) LOGIC IMPROVEMENT (SC322) - This bulletin provides the procedure to update the software logic of the Hybrid Control Unit (HCU) system on certain 2023-2025MY Sportage HEV (NQ5 HEV) vehicles produced from February 15, 2022 through July 25, 2024 and Sportage PHEV (NQ5 PHEV) vehicles produced from June 16, 2022 through July 24, 2024. The Hybrid Control Unit (HCU) in the subject vehicles may intermittently receive repeated “accelerate” CAN signals due to a signal processing error involving specific instrument clusters when customers “set” or “resume” cruise control. This concern can occur after the driver rapidly presses the “accelerate” rocker switch on the steering wheel. This does not affect the driver’s ability to pause, cancel or turn off the cruise control function. This condition may cause the vehicle to release air pollutants which exceed Federal and California standards. These standards were established to protect the public health and welfare from the dangers of air pollution.

TSB_ELE303_R3

Service Bulletin/Repair Instructions

TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 8) to remedy a ‘non-responsive’ or ‘inoperative’ radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the ‘RADIO’ hard key/button on the AVN unit or when selecting the ‘RADIO’ icon on the AVN menu screen.

TSB_TRA046_R4

Service Bulletin/Repair Instructions

This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced.

TSB_TRA108_R1

Service Bulletin/Repair Instructions

TECHNICAL SERVICE BULLETIN: 4WD COUPLING ACTUATOR ASSEMBLY REPLACEMENT - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to replace the AWD coupling actuator assembly on some 2021-2024MY Kia AWD models listed on page 4. The affected vehicles may exhibit an inoperative AWD system (also referred to as 4WD) capability concern which may be caused by abnormal wear of the motor brushes inside the actuator assembly. This condition will cause the warning lamps on the instrument cluster to illuminate with stored DTC(s) P195800 and/or P19600.

TSB_ELE303_R2

Service Bulletin/Repair Instructions

TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 3) to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc. ) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen.

TSB_ELE314

Service Bulletin/Repair Instructions

TECHNICAL SERVICE BULLETIN: UNEVEN/SLIPPERY ROAD WARNING DISPLAYED ON INSTRUMENT CLUSTER - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2023MY Kia vehicles (refer to model list on page 3) to remedy a warning sound accompanied by a 'Slippery road ahead. Drive carefully' or 'Uneven road ahead. Drive carefully' warning which is displayed on the instrument cluster. The current AVN software causes the warning sound and message to repeat approximately every ten (10) seconds, if the vehicle is not in motion, in 'PARK' or driving on even surfaces.

TSB_ELE303_R1

Service Bulletin/Repair Instructions

This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 3) to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc. ) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen.

TSB_TRA108

Service Bulletin/Repair Instructions

TECHNICAL SERVICE BULLETIN: 4WD COUPLING ACTUATOR ASSEMBLY REPLACEMENT - This bulletin provides information to replace the AWD coupling actuator assembly on some 2021-2023MY Kia AWD models listed on page 4. The affected vehicles may exhibit an inoperative AWD system (also referred to as 4WD) capability concern which may be caused by abnormal wear of the motor brushes inside the actuator assembly. This condition will cause the warning lamps on the instrument cluster to illuminate with stored DTC(s) P195800 and/or P19600.

PS750

Service Bulletin/Repair Instructions

PITSTOP: AWD SYSTEM CONCERN DUE TO TIRE CIRCUMFERENCE - This Pitstop provides information regarding potential concerns with the All-Wheel-Drive (AWD) system due to tire sizes of differing circumference. Some customers may complain of a chatter sensation felt in the drivetrain of the vehicle and/or the failure of drivetrain component(s). A difference in tire size (width, aspect ratio, construction, rim diameter etc.) may be the cause.

TSB_ELE303

Service Bulletin/Repair Instructions

TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2023MY Kia vehicles to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen. Follow the procedure outlined in this publication to update the software on 5th Generation AVN wide units using the applicable USB Flash Drive A or B for the applicable vehicle.

TSB_CLI049_R1

Service Bulletin/Repair Instructions

TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR - ELECTRICAL A/C COMPRESSOR - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information regarding partial repair of the Air Conditioning (A/C) compressor assembly on some 2011MY~ Optima Hybrid (TF HEV, JF HEV/PHEV), 2015MY~ Soul EV (PS EV), 2017MY~ Niro (DE HEV/PHEV/EV), 2022MY~ EV6 (CV), 2021MY~ Sorento (MQ4 HEV/PHEV), 2023MY~ Sportage (NQ5 HEV/PHEV), and 2023MY~ Niro (SG2 EV/HEV/PHEV) vehicles.

TSB_ENG239_R1

Service Bulletin/Repair Instructions

TECHNICAL SERVICE BULLETIN: DATA COLLECTION: EXTRACT CALIFORNIA EMISSIONS DATA FROM ECU (DC23) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information related to extracting "in use performance tracking" emissions data from the Engine Control Unit (ECU) of certain vehicles sold in California. The California Air Resources Board (CARB) requires the emissions data from vehicles with a minimum of 3,000 accumulated miles without reprogramming or resetting. To facilitate collection of this data at the dealer level, KDS screenshots will allow the capture of relevant parameters.

TSB_ELE272_R1

Service Bulletin/Repair Instructions

TECHNICAL SERVICE BULLETIN: SERVICE ACTION: CLUSTER LOGIC IMPROVEMENT FOR ADAS ALERT VOLUME CHANGE (SA517) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to update the software logic of the Cluster (CLU) system on some 2023MY vehicles to allow the Advanced Driver Assistance System (ADAS) default alert volume to be changed. Kia is requesting the completion of this Service Action on all affected vehicles in dealer stock, prior to delivery.

TSB_ELE272

Service Bulletin/Repair Instructions

TECHNICAL SERVICE BULLETIN: SERVICE ACTION: CLUSTER LOGIC IMPROVEMENT FOR ADAS ALERT VOLUME CHANGE (SA517) - This bulletin provides the procedure to update the software logic of the Cluster (CLU) system on some 2023MY vehicles to allow the Advanced Driver Assistance System (ADAS) default alert volume to be changed. Kia is requesting the completion of this Service Action on all affected vehicles in dealer stock, prior to delivery.

TSB_TRA046_R3

Service Bulletin/Repair Instructions

TECHNICAL SERVICE BULLETIN: TRANSMISSION FLUID APPLICATION GUIDE - This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced, refer to applicable vehicles in the chart starting on page 2.

TSB_ELE209_R3

Service Bulletin/Repair Instructions

TECHNICAL SERVICE BULLETIN: SERVICE REMINDER SETTING RESET PROCEDURE - This bulletin provides the procedure to turn OFF the service reminder lamp, at the first service interval reminder alert that will display on the instrument cluster. The KDS is required to change the setting from "Workshop" to "Customer Mode."

PS672_R1

Service Bulletin/Repair Instructions

PITSTOP: REAR OCCUPANT ALERT (ROA) W/REAR DOOR LOGIC - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This Pitstop provides information regarding the Rear Occupant Alert (ROA) with Rear Door Logic system on all 21MY~ models equipped with this feature. This system is designed to help prevent a rear passenger from being left inside the vehicle when exiting. The "Check Rear Seats" message will display on the cluster when driver opens the front door, if during vehicle operation the rear doors (one or both) were opened and closed.

TSB_ENG239

Service Bulletin/Repair Instructions

TECHNICAL SERVICE BULLETIN: DATA COLLECTION: EXTRACT CALIFORNIA EMISSIONS DATA FROM ECU (DC23) - This bulletin provides information related to extracting in use performance tracking emissions data from the Engine Control Unit (ECU) of certain vehicles sold in California. The California Air Resources Board (CARB) requires the emissions data from vehicles with a minimum of 3,000 accumulated miles without reprogramming or resetting. To facilitate collection of this data at the dealer level, KDS screenshots will allow the capture of relevant parameters.

Reading this report

Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.