SSM76487 - 20AUG26
Other
Air Conditioning Inoperative / Intermittent Operation
Vehicle report
2020 LAND ROVER DEFENDER
Service bulletins
513 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SSM76492 - 20AUG26
Other
TCU Activation Failure And InControl App Inoperative After Software Update
E002 - 20JUL26
Service Bulletin/Repair Instructions
Exhaust System Oxygen (O2) Sensors - Extended Warranty
N869 Defender 16JUN26
Other
Software Over The Air (SOTA) updates are failing to complete. Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
N811 Defender 15MAY26
Other
Door Zone Module - Quiescent Drain
N869 Defender 15MAY26
Other
Software Over The Air (SOTA) updates are failing to complete. Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
N892v3 - 01MAY26
Service Bulletin/Repair Instructions
Arduous customer drive cycles have been found to accelerate the degradation of engine oil, leading to generation of engine oil sludge deposits in high pressure engine oil galleries of the engine and inside the Continuous Variable Valve Lift (CVVL) unit.
N811 Defender 17APR26
Other
Door Zone Module - Quiescent Drain
N869 Defender 17APR26
Other
Software Over The Air (SOTA) updates are failing to complete
N811 Defender 20MAR26
Other
Door Zone Module - Quiescent Drain
SSM000028 - 18MAR26
Other
Wireless Charger - Charging Interruption With iPhone 15 and 16 Devices
TUCC_MAR2026_26
Other
There are several scenarios where the key may be set to a deactivated state.
TUCC_MAR2026_27
Other
INCONTROL REMOTE APP WAKE UP TIMER
TUCC_MAR2026_28
Other
While driving with satellite maps, sometimes image doesn't load fully and then comes back
SSM76411 - 10MAR26
Other
Smart Key Deactivated message on instrument cluster and unable to start their vehicle
Defender_N811 02-20-2026
Other
Door Zone Module - Quiescent Drain
Defender_N869 02-20-2026
Other
Software Over The Air (SOTA) updates are failing to complete. Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
TUCC_FEB2026_33
Other
12V STARTUP BATTERY FLAT - MILD HYBRID ELECTRIC VEHICLE (MHEV)
TUCC_FEB2026_34
Other
There is a concern/fault with the 48Volt MHEV system.
TUCC_FEB2026_35
Other
There is a concern with the 48Volt charging system(DC/DC) with the vehicle.
252602.027 - 12FEB26
Service Bulletin/Repair Instructions
Once the vehicle is powered down via ignition cycle, it may not restart depending on remaining residual charge.
TUCC_JAN2026_20
Other
PIVI WIRELESS CARPLAY / ANDROID AUTO CONNECTIVITY
TUCC_JAN2026_25
Other
There is a concern with the 48Volt charging system(DC/DC) with the vehicle.
TUCC_JAN2026_26
Other
After vehicle off, the fan continues to run at high speeds.
SSM000017-19DEC25
Other
Coolant fan may continue running at high speed after ignition shut-off
SSM000013-18DEC25
Other
PIVI - Unable to log into InControl account in vehicle
TUCC_DEC2025_32
Other
BODY / HMI CAN FUNCTIONS RESET EVERY 8-10 MINUTES
TUCC_DEC2025_34
Other
PASSIVE ENTRY INTERMITTENT OPERATION
TUCC_DEC2025_35
Other
Vehicles may exhibit PIVI Login concerns even with InControl Remote functions operating.
TUCC_DEC2025_39
Other
A battery warning light on and or electrical system failure message is displayed on instrument cluster.
SSM76397-10DEC25
Other
Unable to Log into InControl Account in Vehicle.
JLRTB02052NAS6-RESCINDED
Service Bulletin/Repair Instructions
RESCINDED - Rear Doors Difficult To Open - RESCINDED
Defender_N811_17OCT25
Other
Door Zone Module - Quiescent Drain
Defender_N815_17OCT25
Other
Near Field Sensing Module (NFSM) Wired Updates
Defender_N869_17OCT25
Other
Software Updates
SSM76386 - 29AUG25
Other
Body and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset or become inoperable every 8-10 minutes while driving.
Defender_N811_18AUG25
Other
Door Zone Module - Quiescent Drain
Defender_N815_18AUG25
Other
Near Field Sensing Module (NFSM) Wired Updates
Defender_N869_18AUG25
Other
Software Over The Air (SOTA) updates are failing to complete. These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
TUCC_AUG2025_37
Other
When pushing the rear brake caliper pistons back during a brake service, the caliper piston dust boot may become twisted or distorted if a twist method is used to retract the piston.
TUCC_AUG2025_40
Other
There is a noise in the front suspension.
SSM76375 - 04AUG25
Other
Rear Brake Caliper Piston Dust Boot Distortion Risk
SSM76375ATT1 - 04AUG25
Other
Rear Brake Caliper Piston Dust Boot Distortion Risk
SSM76375ATT2 - 04AUG25
Other
Rear Brake Caliper Piston Dust Boot Distortion Risk
SSM76376 - 04AUG25
Other
A number of warranty return front lower control arms where the ball joint shows signs of damage due to over-articulation of the arm during removal and installation.
SSM76376ATT - 04AUG25
Other
A number of warranty return front lower control arms where the ball joint shows signs of damage due to over-articulation of the arm during removal and installation.
TUCC_JUL2025_32
Other
Passive Entry doesn't respond intermittently to access car. Have to use key buttons to get in.
TUCC_JUL2025_16
Other
The low coolant light may be illuminated/there may be a coolant leak from the engine area.
Defender_N815_20JUN25
Other
Near Field Sensing Module (NFSM) Wired Updates
Defender_N869_20JUN25
Other
Software Updates
SSM76326 - 16JUN25
Other
Squeak Type Noise From Steering Column When Steering Wheel Is Rotated
TUCC_JUN2025_56
Other
The air conditioner does not blow cold air.
TUCC_JUN2025_28
Other
TURBOCHARGER COOLANT FEED AND RETURN PIPE O- RING LEAK
TUCC_JUN2025_43
Other
The SOTA Campaign number displayed in the software update screen in the vehicle is only updated when a SOTA campaign completes successfully.
TUCC_JUN2025_46
Other
MIL on Instrument cluster.
JLRTB02058NAS2
Service Bulletin/Repair Instructions
Tapping Noise From A-Pillar Area
JLRTB02133NAS
Service Bulletin/Repair Instructions
Tapping Noise From A-Pillar Area
Defender_N811_16MAY25
Other
Door Zone Module - Quiescent Drain
SSM76328 - 21MAY25
Other
JLR Engineering investigations have identified reports of the Heating Ventilation and Air Conditioning(HVAC) evaporator sensor not operating as expected
Defender_N792_16MAY25
Other
CLEAR SOTA PERSISTENCY
Defender_N815_16MAY25
Other
Near Field Sensing Module (NFSM) Wired Updates
Defender_N869_16MAY25
Other
Software Updates
N869 Letter 12MAY25
Other
Software Updates
TUCC_MAY2025_14
Other
AUTOFRED APPROVAL – COSMETIC DEFECT ON IDMA AND ICDM
TUCC_MAY2025_34
Other
Vehicle cranks, but does not run when at operating temperature
N815 Letter 07MAY25
Other
- Near Field Sensing Module (NFSM) Wired Updates
N815v3 - 28APR25
Service Bulletin/Repair Instructions
Near Field Sensing Module (NFSM) Wired Updates
SSM76317 - 28APR25
Other
Engine Will Crank, No Start When At Operating Temperature
SSM76317ATT - 28APR25
Other
Engine Will Crank, No Start When At Operating Temperature
Defender_N792_18APR25
Other
Clear SOTA Persistency
Defender_N811_18APR25
Other
Door Zone Module - Quiescent Drain
Defender_N815_18APR25
Other
Near Field Sensing Module (NFSM) Wired Updates
Defender_N869_18APR25
Other
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
TUCC_APR2025_18
Other
Leaking windshield that caused the water ingress on the electrical component.
TUCC_APR2025_20
Other
Engine replacement under warranty.
TUCC_APR2025_44
Other
Electrical system warning light will be on the instrument cluster.
TUCC_APR2025_55
Other
The loadspace cover corded handle has broken.
Defender_N792_21MAR25
Other
Vehicles are unable to complete software updates through Software Over The Air(SOTA) and require a Telematic Control Unit Module (TCU) SOTA persistency clear application to be completed.
Defender_N811_21MAR25
Other
Customer could be left with a vehicle that can not be unlocked or the engine started as a result of a depleted battery State of Charge.
Defender_N815_21MAR25
Other
Vehicles are installed with Near Field SensingModule (NFSM) that do not support Software Over The Air (SOTA).
Defender_N869_21MAR25
Other
A potential concern has been identified on certain vehicles where Software Over The Air (SOTA) updates are failing to complete.
SFCC_MAR2025_17
Other
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the instrument cluster.
SFCC_MAR2025_18
Other
There have been several FRED submissions for a customer allegation of a brake noise concern.
SFCC_MAR2025_20
Other
There have been several FRED submissions for a customer allegation of brake judder/vibration.
SFCC_MAR2025_45
Other
'Stop Safely Electrical Fault Detected' warning message displayed in the message center.
SFCC_MAR2025_47
Other
Low coolant lamp comes on and/or leak of coolant from engine area.
Defender_N811_21FEB25
Other
DOOR ZONE MODULE - QUIESCENT DRAIN
Defender_N815_21FEB25
Other
Near Field Sensing Module (NFSM) Wired Updates
Defender_N869_21FEB25
Other
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
SSM76280
Other
JLR Engineering investigations have identified that customers are experiencing a red 'Stop Safely Electrical Fault Detected' warning message displayed in the message center, due to the 12V system not providing the correct electrical support.
SFCC_FEB2025_36
Other
PIVI SATELLITE RADIO CHANEL DISPLAY FAULT
SFCC_FEB2025_45
Other
Low engine coolant lamp warning on instrument panel and/or coolant leak.
SSM76269
Other
Turbocharger Coolant Feed And Return Pipe O-Ring Leak
SSM76264
Other
PIVI satellite radio favorites screen displays an incorrect channel.
SSM76249
Other
Thermostat Housing Engine Coolant Leak
SSM76249ATT1
Other
Thermostat Housing Engine Coolant Leak
SSM76249ATT2
Other
Thermostat Housing Engine Coolant Leak
SSM76249ATT3
Other
Thermostat Housing Engine Coolant Leak
Defender_N815_17JAN25
Other
Near Field Sensing Module (NFSM) Wired Updates
Defender_N869_17JAN25
Other
These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required.
Defender_N811_20DEC24
Other
Door Zone Module - Quiescent Drain
Defender_N815_20DEC24
Other
Near Field Sensing Module (NFSM) Wired Updates
SSM76173
Other
MHEV DCDC Internal Failure With Warning Message Displayed On The Instrument Panel
SFCC_DEC2024_49
Other
Malfunction indicator lamp is displayed.
SFCC_DEC2024_58
Other
The windshield trim is not sitting correctly or rattles.
N892v2
Service Bulletin/Repair Instructions
Engine Oil and Filter Change
SSM76166
Other
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
SSM76223
Other
Diagnostic Trouble Code Stored In The Powertrain Control Module
SSM76222
Other
Roof Opening Panel Not Operating as Expected
Defender_N811_15NOV24
Other
Customer could be left with a vehicle that can not be unlocked or the engine started as a result of a depleted battery State of Charge.
Defender_N815_15NOV24
Other
Near Field Sensing Module (NFSM) Wired Updates
SFCC_NOV2024_36
Other
MIL lamp on the instrument cluster. FUEL PUMP DRIVER MODULE INOPERATIVE
SSM76206
Other
Steering Gear Noisy - Request For Information
SSM76149
Other
Fuel Pump Driver Module Inoperative
SSM76206ATT
Other
Steering Gear Noisy - Request For Information
Defender_N811_18OCT24
Other
Door Zone Module - Quiescent Drain
Defender_N815_18OCT24
Other
NEAR FIELD SENSING MODULE (NFSM) WIRED UPDATES
SFCC_OCT2024_52
Other
Oil filter housings installed on Ingenium I6 3.0L Diesel and Ingenium I6 3.0L Petrol engine variants, manufactured during a specific period, may crack causing a possible high pressure oil leak.
SFCC_OCT2024_53
Other
MIL lamp on the instrument cluster
SFCC_OCT2024_45
Other
Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device.
Defender_N811_20SEP24
Other
Door Zone Module - Quiescent Drain
Defender_N815_20SEP24
Other
Near Field Sensing Module (NFSM) Wired Updates
SSM76186
Other
Clicking Ticking Noise from Front Axle While Turning Left or Right and Full Lock at Low Speeds
SFCC_SEP2024_25
Other
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
SFCC_SEP2024_43
Other
'Stop Safely Electrical Fault Detected' warning message on the instrument panel.
SFCC_SEP2024_52
Other
A customer may report that the windshield wipers stop up on the windshield when turned off.
N796 - 06SEP24
Service Bulletin/Repair Instructions
Software Updates
N869 V1
Service Bulletin/Repair Instructions
Software Updates
JLRTB02052NAS5
Service Bulletin/Repair Instructions
Rear Doors Difficult To Open
DEFENDER 811
Other
Door Zone Module - Quiescent Drain
SFCC_AUG2024_46
Other
Electrical system fault on instrument cluster or noise from engine.
EVA2 SOTA 4.2.0
Over The Air
Improvements to SOTA (Software Over The Air) capability.
SSM76143
Other
Certain vehicles are experiencing split/damaged accessory drive belts and worn/damaged accessory drive belt tensioners and pulleys, resulting in abnormal noises coming from the engine bay.
Defender_N811_19JUL24
Other
A potential concern has been identified where customer could be left with a nonfunctioning vehicle as a result of a depleted battery State of Charge due to the door modules staying awake. Retailers will perform a software update to all door modules
JLRTB02052NAS4
Service Bulletin/Repair Instructions
When opening either of the rear doors, the door seal contacts the rear quarter window and makes opening the doors more difficult and sometimes noisy.
SFCC_JUL2024_30
Other
PIVI SOTA - FAULT DIAGNOS IS AND RESOLUTION
SFCC_JUL2024_41
Other
Low coolant light on or smell of coolant from engine area.
N811 v2
Service Campaign
Customer could be left with a vehicle that can not be unlocked or the engine started as a result of a depleted battery State of Charge. The risk is increased if the vehicle is left for a period of time without driving or the daily Drive Cycle is low mileage and may not sufficiently recover the battery. The customer may experience Low Battery Warning.
N796 DEFENDER
Other
SOFTWARE UPDATES
N811 DEFENDER
Other
Door Zone Module - Quiescent Drain
SFCC_JUN2024_45
Other
Low coolant light on or smell of coolant from engine area.
SFCC_JUN2024_56
Other
A customer may report that the vehicle loses steering power assist after starting the vehicle from static.
N796-DEFENDER
Other
A concern has been identified where certain vehicles are failing to complete existing Software Over The Air (SOTA) updates for the Vehicle Domain Controller (VDC), PIVI and Gateway Module A (GWM). These vehicles have now been stopped from future SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
N811-DEFENDER
Other
A potential concern has been identified where customer could be left with a nonfunctioning vehicle as a result of a depleted battery State of Charge due to the door modules staying awake. Retailers will perform a software update to all door modules.
SFCC_MAY2024_44
Other
Malfunction Indicator Lamp (MIL) on while driving. Misfire, running rough condition.
N881
Service Bulletin/Repair Instructions
On certain 2017 model year to 2020 model year Land Rover and Range Rover vehicles the Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off. Diagnostic Trouble Codes (DTC) P0496-00 may be stored in the Powertrain Control Module (PCM) .
SFCC_MAR2024_61
Service Bulletin/Repair Instructions
Lack of power, MIL light on, rough idle
SFCC_MAR2024_72
Service Bulletin/Repair Instructions
A Customer may complain of an SRS system warning message being displayed on the instrument panel.
N747v3
Service Bulletin/Repair Instructions
CLOSED ISSUE - On certain 2017 to 2020 model year Land Rover vehicles the Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off. Diagnostic Trouble Codes (DTC) P0496-00 may be stored in the Powertrain Control Module (PCM).
JLRP00257
Service Bulletin/Repair Instructions
Extended warranty on DMTL Pumps 2020MY to 2021MY.
SFCC_DEC2023_37
Service Bulletin/Repair Instructions
JLR Retailers have reported visible corrosion around the outlet of the exhaust tailpipe prior to PDI
SFCC_DEC2023_41
Service Bulletin/Repair Instructions
The headlamp washer nozzles seep fluid when not in use and leave residue on the bezels
S014SOTA4.1.1v3
Service Bulletin/Repair Instructions
Enhancements to the following systems: Wireless Device Charger, High Voltage (HV) Battery Charge Control, Sound System, ABS (Anti-Lock Braking System), Belt Integrated Starter PHEVs, Rear Camera for cars without 360 view.
SFCC_NOV2023_30
Service Bulletin/Repair Instructions
Startup battery keeps draining / Vehicle will not start
SFCC_NOV2023_33
Service Bulletin/Repair Instructions
JLR Retailers have reported visible corrosion around the outlet of the exhaust tailpipe prior to PDI
SFCC_NOV2023_37
Service Bulletin/Repair Instructions
There is a clicking or ticking type noise from the front axle area of the vehicle while turning either left or right at or near full lock at low speeds.
SSM75779
Service Bulletin/Repair Instructions
Clicking/Ticking Noise from Front Axle While Turning Left or Right and Full Lock at Low Speeds
SSM76104
Service Bulletin/Repair Instructions
No Power Steering Assistance at Start of Drive Cycle â ADAS Warning
SFCC_OCT2023_37
Service Bulletin/Repair Instructions
Customer states the weather app is no longer available
SFCC_OCT2023_40
Service Bulletin/Repair Instructions
Customer reports lack of power and/or check engine light on.
SFCC_OCT2023_50
Service Bulletin/Repair Instructions
There is moisture inside the headlamp lens
SSM75814
Service Bulletin/Repair Instructions
Weather and Park & Pay Apps disappear after PIVI update
WACCSEP23_6
Service Bulletin/Repair Instructions
Battery low warning displayed on instrument cluster and/or no-start
SFCC_SEP2023_15
Service Bulletin/Repair Instructions
A potential concern has been identified where customer could be left with a nonfunctioning vehicle as a result of a depleted battery State of Charge due to the door modules staying awake.
SFCC_SEP2023_30
Service Bulletin/Repair Instructions
LOSS OF GPS LOCATION AND CLOCK TIME
SFCC_SEP2023_37
Service Bulletin/Repair Instructions
Customer reports coolant level low message on dash or a coolant leak.
SFCC_SEP2023_41
Service Bulletin/Repair Instructions
The headlamp washer jet nozzles are leaking fluid when not operating the washers
SFCC_SEP2023_45
Service Bulletin/Repair Instructions
The wiper blades streak, smear, judder or squeak during operation
SSM75869
Service Bulletin/Repair Instructions
Coolant Low Warning Message Displayed On The Instrument Panel Cluster
SSM76076
Service Bulletin/Repair Instructions
Front Headlamp Washer Jet Leaking / Rear Camera Washer Jet Leaking
SSM75939
Service Bulletin/Repair Instructions
PDC Park distance control no volume
SFCC_AUG2023_43
Service Bulletin/Repair Instructions
FRONT INTERIOR COURTESY LIGHT â NON-ILLUMINATION
SFCC_AUG2023_46
Service Bulletin/Repair Instructions
Lack of power, MIL on.
JLRTB02052NAS3
Service Bulletin/Repair Instructions
REAR DOORS DIFFICULT TO OPEN
SSM75934
Service Bulletin/Repair Instructions
Engine Noise
BIG5JUL23_28
Service Bulletin/Repair Instructions
A concern has been identified where certain vehicles are failing to complete existing Software Over The Air (SOTA) updates for the Vehicle Domain Controller (VDC) and PIVI.
SFCC_JUL2023_27
Service Bulletin/Repair Instructions
The E-Call light is not active after completing the Pre-Delivery inspection
SFCC_JUL2023_28
Service Bulletin/Repair Instructions
PIVI IP 36 , BECM OS 4.0.0
SFCC_JUL2023_33
Service Bulletin/Repair Instructions
ENGINE PRIMARY BELT SHREDDING
SFCC_JUL2023_38
Service Bulletin/Repair Instructions
The loadspace cover is sagging or has become damaged.
SSM75724
Service Bulletin/Repair Instructions
MISFIRE OR ROUGH RUNNING
SSM75724ATT
Service Bulletin/Repair Instructions
MISFIRE OR ROUGH RUNNING
S010SOTA4.0.0V3
Service Bulletin/Repair Instructions
Redeveloped profiles. Navigation & phone new functionality & improvements. Enhanced High Voltage battery health monitoring/management for I-Pace. HCM bug fixes. SODs refinements.
SFCC_JUN2023_17
Service Bulletin/Repair Instructions
SOFTWARE UPDATES
SFCC_JUN2023_46
Service Bulletin/Repair Instructions
A customer may report that the front or rear door latch does not operate as expected.
SFCC_JUN2023_48
Service Bulletin/Repair Instructions
A customer may report that the rear tailgate glass shattered when closing a side door.
SSM76022
Service Bulletin/Repair Instructions
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated.
N796
Service Bulletin/Repair Instructions
Vehicles are failing to complete Software Over The Air SOTA updates, specifically Vehicle Domain Controller VDC PIVI and Gateway Module A GWM.
N795
Service Bulletin/Repair Instructions
Vehicles are failing to complete Software Over The Air SOTA updates, specifically Vehicle Domain Controller VDC and PIVI.
SFCC_MAY2023_34
Service Bulletin/Repair Instructions
Customer reports coolant level low message on dash or a coolant leak.
SFCC_APR2023_32
Service Bulletin/Repair Instructions
Customer reports of 12V battery issues. These range from battery low warning displayed to no-start.
SFCC_MAR2023_29
Service Bulletin/Repair Instructions
PIVI based "Weather App", which is accessed from the app drawer, voice and can be a home tile is inoperative â it does not update with location, does not display any weather-related information and will not recover with new software or hardware.
SFCC_MAR2023_35
Service Bulletin/Repair Instructions
ENGINE PRIMARY BELT SHREDDING - P6-3.0L MHEV
SSM75953
Service Bulletin/Repair Instructions
P6 Engine Primary belt shredding - MHEV only
SFCC_FEB2023_36
Service Bulletin/Repair Instructions
Customer reports, Engine Light is on and poor cabin heating.
SFCC_FEB2023_38
Service Bulletin/Repair Instructions
Customer reports, Engine Light is on and engine running rough.
SFCC_FEB2023_43
Service Bulletin/Repair Instructions
A customer may complain of a rattling type noise from the accessory fitted raised air intake tube.
SFCC_FEB2023_44
Service Bulletin/Repair Instructions
A customer may complain that the accessory fitted air compressor is inoperative and or displays an error code.
SSM75556
Service Bulletin/Repair Instructions
Accessory Integrated Air Compressor Operational Issues
SSM75930
Service Bulletin/Repair Instructions
ENGINE MISFIRE
JLRTB02052NAS2
Service Bulletin/Repair Instructions
Rear Doors Difficult To Open
SSM75898
Service Bulletin/Repair Instructions
Rear Differential e-Diff - Knock Noise or Judder/Vibration
SSM75925
Service Bulletin/Repair Instructions
Oil Leak â Transmission Oil Cooler Pipes
SSM75918
Service Bulletin/Repair Instructions
CHECK ENGINE (AMBER) AND POOR CABIN HEATING
SFCC_JAN2023_50
Service Bulletin/Repair Instructions
Customers will be reporting a knocking noise or judder/vibration, from the rear of the vehicle when turning the left or right during low speed.
SSM75908
Service Bulletin/Repair Instructions
Malfunction Indicator Lamp
N641NAS3
Service Bulletin/Repair Instructions
Certain 2020 to 2022 model year vehicles are unable to complete software updates through Software Over The Air (SOTA) due to incorrect Telematic Control Unit Module (TCU) or PIVI software.
SSM75825
Service Bulletin/Repair Instructions
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
SSM75825ATT
Service Bulletin/Repair Instructions
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
SFCC_DEC2022_35
Service Bulletin/Repair Instructions
Customers will be reporting a knocking noise or judder/vibration, from the rear of the vehicle when turning the left or right during low speed.
SFCC_DEC2022_36
Service Bulletin/Repair Instructions
Customer reports coolant level low message on dash or a coolant leak.
JLRTB02076NAS2
Service Bulletin/Repair Instructions
Intermittent Passive Entry Operation
SSM75892
Service Bulletin/Repair Instructions
Noise From Sunroof Blind When Opening And Closing
SFCC_NOV2022_29
Service Bulletin/Repair Instructions
Customer reports coolant level low message on dash or a coolant leak.
SFCC_NOV2022_31
Service Bulletin/Repair Instructions
A customer will complain about a noise / low battery light/ low coolant light and or overheating
SFCC_NOV2022_35
Service Bulletin/Repair Instructions
Customers will be reporting a squeaking noise inside the cabin.
SFCC_NOV2022_40
Service Bulletin/Repair Instructions
Deployable Side Steps Inoperative
SSM75881
Service Bulletin/Repair Instructions
Deployable Side Steps Inoperative
SFCC_OCT2022_23
Service Bulletin/Repair Instructions
Surround camera, 360 Park aid features are not operating
SFCC_OCT2022_34
Service Bulletin/Repair Instructions
Customer reports that low coolant lamp on, coolant leak.
SFCC_OCT2022_44
Service Bulletin/Repair Instructions
A customer may complain of a rattling type noise from the accessory fitted raised air intake tube.
SSM75876
Service Bulletin/Repair Instructions
Accessory Belt and/or Tensioner May Become Damaged and or Adrift
SSM75876ATT
Service Bulletin/Repair Instructions
Accessory Belt and/or Tensioner May Become Damaged and or Adrift
SSM75865
Service Bulletin/Repair Instructions
Raised Air Intake Accessory â Rattling
JLRTB02092NAS1
Service Bulletin/Repair Instructions
Integrated Air Compressor - Software Update
SSM75618
Service Bulletin/Repair Instructions
NEAR FIELD SENSING FEATURE DEGRADATION
SSM75805
Service Bulletin/Repair Instructions
NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
SSM75855
Service Bulletin/Repair Instructions
UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING
SFCC_SEP2022_21
Service Bulletin/Repair Instructions
USB stick not recognized when inserted into the Front Portable Media Interface Panel
SFCC_SEP2022_22
Service Bulletin/Repair Instructions
PIVI â Loss of GPS location and clock time
SFCC_SEP2022_29
Service Bulletin/Repair Instructions
Coolant warning light and/or coolant leaking from vehicle.
SFCC_SEP2022_31
Service Bulletin/Repair Instructions
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
SFCC_SEP2022_36
Service Bulletin/Repair Instructions
A customer may report that an amber general warning indicator is illuminated Power Steering Assistance Reduced is displayed on the
SSM75848
Service Bulletin/Repair Instructions
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
SSM75848ATT
Service Bulletin/Repair Instructions
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
SSM75704
Service Bulletin/Repair Instructions
POWER STEERING ASSISTANCE REDUCED MESSAGE DISPLAYED
N641NAS2
Service Bulletin/Repair Instructions
UNABLE TO COMPLETE SOTA UPDATES
N572v2
Service Bulletin/Repair Instructions
ELECTRIC SUPERCHARGER INTERMITTENT OPERATION
S004LR
Service Bulletin/Repair Instructions
SOTA CAMPAIGN
SFCC_AUG2022_34
Service Bulletin/Repair Instructions
Coolant warning light and/or coolant leaking from vehicle.
SFCC_AUG2022_35
Service Bulletin/Repair Instructions
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
SFCC_JUL2022_46
Service Bulletin/Repair Instructions
Clicking/Ticking Type Noise Whilst Turning
BIG5JUN22_26
Service Bulletin/Repair Instructions
FRONT LAMP UNIT SOFTWARE
N576v2
Service Bulletin/Repair Instructions
COOLANT LEVEL SENSOR LOOSE
SFCC_JUN2022_32
Service Bulletin/Repair Instructions
Driveline Noise or Vibration
SSM75708
Service Bulletin/Repair Instructions
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
SSM75747-2
Service Bulletin/Repair Instructions
Turbo Coolant Pipe O Ring
SSM75747ATT1-2
Service Bulletin/Repair Instructions
Turbo Coolant Pipe O Ring
SSM75747ATT2-2
Service Bulletin/Repair Instructions
Turbo Coolant Pipe O Ring
SSM75712
Service Bulletin/Repair Instructions
Intermittent Engine Non Start After An Eco Stop Start Event
SFCC_MAY2022_11
Service Bulletin/Repair Instructions
EMISSIONS RECALLS
SFCC_MAY2022_15
Service Bulletin/Repair Instructions
FRONT LAMP UNIT SOFTWARE
SFCC_MAY2022_29
Service Bulletin/Repair Instructions
Customer concern will be a low coolant light on or a coolant leak
BIG5MAY_31
Service Bulletin/Repair Instructions
EMISSIONS RECALLS
SSM75747
Service Bulletin/Repair Instructions
Turbo Coolant Pipe O Ring
SSM75747ATT1
Service Bulletin/Repair Instructions
Turbo Coolant Pipe O Ring
SSM75747ATT2
Service Bulletin/Repair Instructions
Turbo Coolant Pipe O Ring
N654
Service Bulletin/Repair Instructions
SIDE AIRBAG MODULES INSTALLED WITH PROTOTYPE LABELS
SSM75744
Service Bulletin/Repair Instructions
ACCESSORY DASHBOARD CAMERA INOPERATIVE
N627
Service Bulletin/Repair Instructions
AIR LEAK WITHIN CRANKCASE VENTILATION SYSTEM
SFCC_APR2022_10
Service Bulletin/Repair Instructions
Affected vehicles have been built with front seat thorax airbags that were manufactured with labelling depicting prototype parts.
SFCC_APR2022_14
Service Bulletin/Repair Instructions
AIR LEAK WITHIN CRANKCASE VENTILATION SYSTEM
SFCC_APR2022_31
Service Bulletin/Repair Instructions
Customer concern will be a warning lamp in IP cluster or coolant temperature gauge fluctuation
SFCC_APR2022_32
Service Bulletin/Repair Instructions
Customer concern will be a failure to restart after an Eco-stop. This may be interpreted as a stall, but the ignition will also turn off.
SFCC_APR2022_34
Service Bulletin/Repair Instructions
A customer may report that âPower Steering Reducedâ message displays on the message center on start-up with a reduction in steering assist.
SFCC_APR2022_37
Service Bulletin/Repair Instructions
A customer may report that the 2nd row seat manual adjustment bar has become loose or damaged.
SFCC_APR2022_38
Service Bulletin/Repair Instructions
A customer may report that the load through center seat does not fold properly
SFCC_APR2022_40
Service Bulletin/Repair Instructions
A customer may report that the 2nd row seat makes a ratcheting noise or is difficult to manually folding/ unfolding the seat.
BIG5APR_34
Service Bulletin/Repair Instructions
Affected vehicles have been built with front seat thorax airbags that were manufactured with labelling depicting prototype parts. While there re no functional concerns with the airbags, a decision has been taken to replace the front driver and passenger seat airbags under this owner notified program.
BIG5APR_36
Service Bulletin/Repair Instructions
EMISSIONS RECALLS
N599NAS3
Service Bulletin/Repair Instructions
ENGINE CUT-OUT
SFCC_MAR2022_12
Service Bulletin/Repair Instructions
Affected vehicles have been built with front seat thorax airbags that were manufactured with labelling depicting prototype parts. While there are no functional concerns with the airbags, a decision has been taken to replace the front driver and passenger seat airbags under this owner notified program.
SFCC_MAR2022_36
Service Bulletin/Repair Instructions
Overheat Warning on Highway
SFCC_MAR2022_37
Service Bulletin/Repair Instructions
Failure to restart out of eco-stop
SFCC_MAR2022_39
Service Bulletin/Repair Instructions
Power Steering Assistance Reduced Message Displayed
SFCC_MAR2022_40
Service Bulletin/Repair Instructions
Creak Noise From Front Door Seals
SFCC_MAR2022_41
Service Bulletin/Repair Instructions
A customer may report that the load through center seat does not fold properly.
SFCC_MAR2022_43
Service Bulletin/Repair Instructions
A customer may report that the 2nd row seat makes a ratcheting noise or is difficult to manually folding/ unfolding the seat.
SFCC_MAR2022_45
Service Bulletin/Repair Instructions
A customer may report that the 2nd row seat manual adjustment bar has become loose or damaged.
BIG5MAR_34B
Service Bulletin/Repair Instructions
Affected vehicles have been built with front seat thorax airbags that were manufactured with labelling depicting prototype parts. While there are no functional concerns with the airbags, a decision has been taken to replace the front driver and passenger seat airbags under this owner notified program.
SSM75701
Service Bulletin/Repair Instructions
8HP 8-Speed Automatic Transmission replacements due to Automatic Transmission Fluid (ATF) contamination with coolant.
SFCC_FEB2022_38
Service Bulletin/Repair Instructions
Charge warning light on, MIL light
SFCC_FEB2022_40
Service Bulletin/Repair Instructions
Overheat Warning on Highway
SFCC_FEB2022_42
Service Bulletin/Repair Instructions
Overheat Warning on Highway
SFCC_JAN2022_42
Service Bulletin/Repair Instructions
Failure to restart out of eco-stop
SFCC_JAN2022_45
Service Bulletin/Repair Instructions
Water Ingress Into Passenger Compartment
SFCC_JAN2022_46
Service Bulletin/Repair Instructions
Seat Mounted Seat Switches Not Working
SFCC_DEC2021_19
Service Bulletin/Repair Instructions
Surround camera; 360 Park Aid features or any of the feature is not operating.
SFCC_DEC2021_39
Service Bulletin/Repair Instructions
Customer symptom of idle speed instability, RPM higher than expected, or check engine light illuminated.
SFCC_DEC2021_44
Service Bulletin/Repair Instructions
Seat Mounted Seat Switches Not Working
N644NAS1
Service Bulletin/Repair Instructions
MALFUNCTION INDICATOR LAMP (MIL) NOT ILLUMINATING
NAS21.12.006
Service Bulletin/Repair Instructions
MALFUNCTION INDICATOR LAMP (MIL) NOT ILLUMINATING
SSM75593
Service Bulletin/Repair Instructions
Accessory Integrated Air Compressor Error Code
SSM75619
Service Bulletin/Repair Instructions
Seat mounted seat switches - Seats not moving
SSM75620
Service Bulletin/Repair Instructions
Seat mounted seat switches - Seats not moving
SSM75609
Service Bulletin/Repair Instructions
INGENIUM I6 3.0L Petrol - PCV Cover Valve â Poor Idle
N639NAS1
Service Bulletin/Repair Instructions
A potential issue has been identified on specific vehicles where, in locations where the vehicle has poor or no network connection, vehicles may experience intermittent resetting of the navigation system, following a recent Map Over The Air (MOTA) update. The navigation screen displayed on the Touchscreen will revert to the PIVI home screen and the navigation screen displayed in the instrument cluster panel will revert to displaying the manufacturer's logo. The system will self-recover and navigation will resume, however this fault may re-occur if the vehicle maintains poor or no network connection. No other vehicle features or systems are affected.
NAS21.11.014
Service Bulletin/Repair Instructions
A potential issue has been identified on specific vehicles where, in locations where the vehicle has poor or no network connection, vehicles may experience intermittent resetting of the navigation system, following a recent Map Over The Air (MOTA) update. The navigation screen displayed on the Touchscreen will revert to the PIVI home screen and the navigation screen displayed in the instrument cluster panel will revert to displaying the manufacturer's logo. The system will self-recover and navigation will resume, however this fault may re-occur if the vehicle maintains poor or no network connection. No other vehicle features or systems are affected.
PIVI IP31
Service Bulletin/Repair Instructions
AUDIO No audio output when audio system appears to be on issue is now corrected CONNECTIVITY Improved WiFi and HotSpot Functionality WiFI hotspot appears but no data connection is available issue as been fixed INSTRUMENT PANEL CLUSTER CONTROL MODULE (IPC) Fixing of flickering IPC for media information NAVIGATION Navigation improvements for freezes and slow boot ups The map view intermittently changing the zoom and switching 2D, 3D layout selection without user input is now corrected Japan market Navigation can now be launched from the home screen Navigation location tracking freezing during a drive cycle issue is now corrected Issue from last software update that locks the map to a default location has been corrected PERSONALISATION Improvement in stability of personalisation features SOFTWARE OVER THE AIR (SOTA) Improved robustness of system performance after a SOTA Update Improved robustness of firmware updates after a SOTA Update SPEECH Improved speech recognition SYSTEM Improvement in system stability in terms of System reset Improvement in general system stability Improvements in acoustic reliability / Audio loss Improvements in robustness in data persistency Graphical Improvements for placeholder screens and overlapping Text TELEMATICS Improvement in stability of the activation and deactivation of telematics services TOW BAR Improvement in Tow Bar functionality
SFCC_NOV2021_19
Service Bulletin/Repair Instructions
Affected vehicles will require software updates to the TCU & ICCM using Pathfinder to enable future SOTA updates and to install the latest PIVI IP31 software
SFCC_NOV2021_24
Service Bulletin/Repair Instructions
Improvements/Fixes â Improvement in system stability â Improvements in acoustic reliability / Audio loss â Graphical Improvements â Flickering cluster for media info â Improved Speech support for features like Weather, Nav â Poor Speech recognition â Improvement in stability of personalization features â Introduction of IP oriented Sirius XM functionality â Improvement in Tow Bar functionality â Robustness in SW Performance post SOTA Update â Robustness in firmware updates post SOTA update â Navigation improvements â Improved Wi-Fi / Hotspot Functionality
SFCC_NOV2021_26
Service Bulletin/Repair Instructions
The Autonomous Emergency Braking (AEB) warning message is displayed on the instrument cluster (IPC).
JLRTB02059NAS3
Service Bulletin/Repair Instructions
NO AIR FLOW THROUGH FACE VENTS
BIG5NOV21_41B
Service Bulletin/Repair Instructions
IP31 Includes numerous bug fixes, and also activates wireless CarPlay and Android Auto functionality to all PIVI vehicles.
SFCC_OCT2021_15
Service Bulletin/Repair Instructions
COOLANT LEVEL SENSOR LOOSE
SFCC_OCT2021_20
Service Bulletin/Repair Instructions
AEB warning on Instrument Panel Cluster
SFCC_OCT2021_21
Service Bulletin/Repair Instructions
The wireless phone charger is not working with iPhone 12
SFCC_OCT2021_30
Service Bulletin/Repair Instructions
Transmission fluid leaks
SFCC_OCT2021_31
Service Bulletin/Repair Instructions
Timing chain replacement VVT Service Part Incorrectly Boxed
SFCC_OCT2021_32
Service Bulletin/Repair Instructions
Customer symptom of idle speed instability, check engine light illuminated.
SFCC_OCT2021_39
Service Bulletin/Repair Instructions
Roof Opening Panel Inoperative
SFCC_OCT2021_42
Service Bulletin/Repair Instructions
Seat Recliner Motor Inoperative
SFCC_OCT2021_43
Service Bulletin/Repair Instructions
Seat Power Fore/Aft Motor Inoperative
SFCC_OCT2021_44
Service Bulletin/Repair Instructions
Seat Power Height Adjustment Motor Inoperative
N576NAS1
Service Bulletin/Repair Instructions
Coolant level sensor loose.
SFCC_SEP2021_34
Service Bulletin/Repair Instructions
Poor Idle
SFCC_SEP2021_36
Service Bulletin/Repair Instructions
Customer States engine runs rough with MIL illuminated.
SFCC_SEP2021_38
Service Bulletin/Repair Instructions
Roof Opening Panel Inoperative
SSM75394
Service Bulletin/Repair Instructions
Oil Level Gauge (Dipstick) markings incorrect.
SSM75394ATT
Service Bulletin/Repair Instructions
Oil Level Gauge (Dipstick) markings incorrect.
SSM75463
Service Bulletin/Repair Instructions
MIL ILLUMINATED
SSM75429
Service Bulletin/Repair Instructions
ROOF OPENING PANEL INOPERATIVE
SSM75429ATT
Service Bulletin/Repair Instructions
ROOF OPENING PANEL INOPERATIVE
N572NAS3
Service Bulletin/Repair Instructions
Electric Supercharger Intermittent Operation
NAS21.08.012
Service Bulletin/Repair Instructions
Electric Supercharger Intermittent Operation
JLRTB02058NAS1
Service Bulletin/Repair Instructions
Tapping noise from A-pillar area.
SFCC_AUG2021_32
Service Bulletin/Repair Instructions
Key remote functions and/or passive entry stopped working.
SFCC_AUG2021_33
Service Bulletin/Repair Instructions
Connectivity functions are no longer working.
SFCC_AUG2021_34
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_AUG2021_37
Service Bulletin/Repair Instructions
Customer States engine runs rough with MIL illuminated.
SFCC_AUG2021_38
Service Bulletin/Repair Instructions
Customer states harsh shift, transmission warning lamp.
SFCC_AUG2021_39
Service Bulletin/Repair Instructions
â Customer states check engine light is illuminated.
SFCC_AUG2021_48
Service Bulletin/Repair Instructions
Heatshield Contact With Rear Driveshaft
SSM75479
Service Bulletin/Repair Instructions
Front Daytime Running Light(s) Are Not Working / Intermittent Operation
SSM75479ATT2
Service Bulletin/Repair Instructions
Front Daytime Running Light(s) Are Not Working / Intermittent Operation
SFCC_JUL2021_38
Service Bulletin/Repair Instructions
Request for software update shown on touchscreen
SFCC_JUL2021_39
Service Bulletin/Repair Instructions
Customer States iPhone 12 with MagSafe not charging when using the Wireless Device Charger feature
SFCC_JUL2021_41
Service Bulletin/Repair Instructions
Customer states downloaded software will not install
SFCC_JUL2021_43
Service Bulletin/Repair Instructions
BECM offline after programming.
SFCC_JUL2021_56
Service Bulletin/Repair Instructions
A customer may report that the roof opening panel does not operate or that the sunblind lost âOne Touchâ operation.
SFCC_JUN2021_23
Service Bulletin/Repair Instructions
Infotainment Updates
SFCC_JUN2021_24
Service Bulletin/Repair Instructions
Navigation voice guidance is not working with Apple CarPlay
SFCC_JUN2021_25
Service Bulletin/Repair Instructions
Intermittent Passive Entry Operation
SFCC_JUN2021_28
Service Bulletin/Repair Instructions
The vehicle does not Eco Stop.
SFCC_JUN2021_29
Service Bulletin/Repair Instructions
Check Engine MIL is illuminated.
SFCC_JUN2021_37
Service Bulletin/Repair Instructions
A customer may report that the roof opening panel does not operate or that the sunblind lost âOne Touchâ operation.
SFCC_MAY2021_25
Service Bulletin/Repair Instructions
Navigation displays current location as Berlin, Germany.
SFCC_MAY2021_29
Service Bulletin/Repair Instructions
Intermittent Passive Entry Operation
SFCC_MAY2021_34
Service Bulletin/Repair Instructions
The vehicle does not Eco Stop.
SFCC_MAY2021_41
Service Bulletin/Repair Instructions
A customer may report a tapping type noise while driving from the windshield area.
NAS21.06.012
Service Bulletin/Repair Instructions
The Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Panel Cluster (IPC) and reduced performance may be experienced, due to an intermittent internal short circuit within the electric supercharger circuit board.
JLRTB02076NAS1
Service Bulletin/Repair Instructions
Intermittently, the passive unlock feature does not work unless the smart key is in the customers hand, close to the vehicle.
SFCC_MAY2021_45
Service Bulletin/Repair Instructions
A customer may report a ratcheting sound when folding/ unfolding the second row seats.
SFCC_MAY2021_46
Service Bulletin/Repair Instructions
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
SSM75411
Service Bulletin/Repair Instructions
Smart key inoperative
SSM75411ATT
Service Bulletin/Repair Instructions
Smart key inoperative
SFCC_APR2021_18
Service Bulletin/Repair Instructions
Infotainment Updates
SFCC_APR2021_19
Service Bulletin/Repair Instructions
NAVIGATION DISPLAYS CURRENT LOCATION IS BERLIN, GERMANY
SFCC_APR2021_22
Service Bulletin/Repair Instructions
Customer received âunknown errorâ when trying to log into Pivi profile
SFCC_APR2021_24
Service Bulletin/Repair Instructions
Intermittently, the passive unlock feature does not work unless the smart key is in the customer's hand.
SFCC_APR2021_27
Service Bulletin/Repair Instructions
There was a flashing D when slowing to a stop.
SFCC_APR2021_36
Service Bulletin/Repair Instructions
A customer may report a tapping type noise while driving from the windshield area.
JLRTB02059NAS2
Service Bulletin/Repair Instructions
Incorrect Operation of Climate Control Air Distribution
SFCC_MAR2021_21A
Service Bulletin/Repair Instructions
IMC 20C1 Software Release
SFCC_MAR2021_21B
Service Bulletin/Repair Instructions
TCU v19.2
SFCC_MAR2021_21C
Service Bulletin/Repair Instructions
Pivi IP27.2 (OS 2.0.6)
SFCC_MAR2021_25
Service Bulletin/Repair Instructions
Intermittent Passive Entry Operation
SFCC_MAR2021_26
Service Bulletin/Repair Instructions
Pivi IP 30 Release
SFCC_MAR2021_27
Service Bulletin/Repair Instructions
Navigation Voice Control does not function
SFCC_MAR2021_32
Service Bulletin/Repair Instructions
High Pitch Noise when Turned to Full Lock
SFCC_MAR2021_33
Service Bulletin/Repair Instructions
The Check Engine MIL is illuminated.
SFCC_MAR2021_37
Service Bulletin/Repair Instructions
Tapping Noise from A-Pillar Area
SFCC_MAR2021_48
Service Bulletin/Repair Instructions
Water Leak from Windshield
SFCC_FEB2021_24A
Service Bulletin/Repair Instructions
IMC 20C1 Software Release
SFCC_FEB2021_24B
Service Bulletin/Repair Instructions
TCU v19.2
SFCC_FEB2021_24C
Service Bulletin/Repair Instructions
Pivi IP27.1 (OS 2.0.6)
SFCC_FEB2021_27
Service Bulletin/Repair Instructions
OS 2.0.8 VDC 9.1 Automatic Update
SFCC_FEB2021_28
Service Bulletin/Repair Instructions
WI-FI option does not function
SFCC_FEB2021_36
Service Bulletin/Repair Instructions
Seat Cover Staining / Discoloration
SFCC_FEB2021_37
Service Bulletin/Repair Instructions
Sunroof Only Opens Partially After Expedition Roof Rack Installation
SFCC_FEB2021_38
Service Bulletin/Repair Instructions
Tapping Noise from A-Pillar Area
JLRTB02078NAS1
Service Bulletin/Repair Instructions
After a short sleep cycle the auto high beam menu is set to disabled and the auto high beam feature will not operate, with no ability to override this option.
JLRTB02070NAS2
Service Bulletin/Repair Instructions
Incorrect cloth treatment at the manufacturer.
SSM75286
Service Bulletin/Repair Instructions
Pivi Pro navigation map data fails to install from USB device to vehicle
SSM75286ATT
Service Bulletin/Repair Instructions
Pivi Pro navigation map data fails to install from USB device to vehicle
SSM75281
Service Bulletin/Repair Instructions
Front Air Spring â Air Leak
SSM75281ATT
Service Bulletin/Repair Instructions
Front Air Spring â Air Leak
NAS20.06.003v4
Service Bulletin/Repair Instructions
WINDSHIELD MOLDING TAPPING NOISE
SSM75231
Service Bulletin/Repair Instructions
Low Coolant Warning Displayed on Instrument Cluster.
SSM75250
Service Bulletin/Repair Instructions
Opening Roof Panel â Does Not Slide Open.
JLRTB02070NAS1
Service Bulletin/Repair Instructions
Discoloration/water staining that cannot be removed by wiping may be evident on thebackrest and cushion covers of the front and/or second row seats.
SFCC_JAN2021_23
Service Bulletin/Repair Instructions
Latest update for Pivi to provide improvements and address known issues.
SFCC_JAN2021_25
Service Bulletin/Repair Instructions
OS 2.0.7 Suspended due to a potential no start condition after the GWM is updated.
SSM75219
Service Bulletin/Repair Instructions
Noise from rear load space compartment of vehicle â obvious to customer while driving.
SSM75219ATT
Service Bulletin/Repair Instructions
Noise from rear load space compartment of vehicle â obvious to customer while driving.
BIG5JAN21_42
Service Bulletin/Repair Instructions
Multi-ECU SOTA Update (OS 2.0.7) CHCM, GWM, SODL, SODR no-start condition after completing the update due to an issue with the Gateway Module (GWM).
JLRTB02061NAS1
Service Bulletin/Repair Instructions
The amber 'Low Coolant' warning message is displayed on the Instrument Panel Cluster(IPC). Further investigation has found no engine coolant leaks and the engine coolantexpansion tank is filled to the correct level.
N472NAS3
Service Bulletin/Repair Instructions
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where a tapping sound may be heard, on one or both sides of the vehicle, from the A-pillar area at speeds of approximately 37-75mph (60-120 km/h).
NAS20.06.003v3
Service Bulletin/Repair Instructions
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where a tapping sound may be heard, on one or both sides of the vehicle, from the A-pillar area at speeds of approximately 37-75mph (60-120 km/h).
NAS20.08.003v3
Service Bulletin/Repair Instructions
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where a tapping sound may be heard, on one or both sides of the vehicle, from the A-pillar area at speeds of approximately 37-75mph (60-120 km/h).
SFCC_DEC2020_17
Service Bulletin/Repair Instructions
Latest update for Pivi to provide improvements and address known issues.
SFCC_DEC2020_29
Service Bulletin/Repair Instructions
The engine is running rough. There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
SSM75182
Service Bulletin/Repair Instructions
Engine Misfire, Rattle, Knock, lack of power.
SSM75182ATT
Service Bulletin/Repair Instructions
Engine Misfire, Rattle, Knock, lack of power.
SSM75178
Service Bulletin/Repair Instructions
Rear Harness Clash with Rear Exhaust Heat Shield and Rear Stabilizer Bar
SSM75178ATT
Service Bulletin/Repair Instructions
Rear Harness Clash with Rear Exhaust Heat Shield and Rear Stabilizer Bar
SSM75163
Service Bulletin/Repair Instructions
Air Conditioning operating Intermittently.
SSM75174
Service Bulletin/Repair Instructions
Rear muffler discoloured appears burnt-dull metal colour.
SSM75174ATT
Service Bulletin/Repair Instructions
Rear muffler discoloured appears burnt-dull metal colour.
JLRTB02059NAS1
Service Bulletin/Repair Instructions
Incorrect Operation of Climate Control Air Distribution
SSM75160
Service Bulletin/Repair Instructions
Water Ingress after Wading
SSM75160ATT
Service Bulletin/Repair Instructions
Water Ingress after Wading
SFCC_NOV2020_16
Service Bulletin/Repair Instructions
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of variable camshaft timing (VCT) solenoids on both intake an exhaust.
SFCC_NOV2020_22
Service Bulletin/Repair Instructions
Latest update for Pivi to provide improvements and address known issues.
SFCC_NOV2020_36
Service Bulletin/Repair Instructions
The engine fan runs excessively.
SFCC_NOV2020_42
Service Bulletin/Repair Instructions
A customer may report a lack of airflow through the face vents.
SSM75003
Service Bulletin/Repair Instructions
Steering gear Warning light on Instrument Cluster
SSM75003ATT
Service Bulletin/Repair Instructions
Steering gear Warning light on Instrument Cluster
SSM75110
Service Bulletin/Repair Instructions
Creaking /Squeaking noise from rear while driving the vehicle on rough roads at speeds of 15-30km/h
SSM75110ATT
Service Bulletin/Repair Instructions
Creaking /Squeaking noise from rear while driving the vehicle on rough roads at speeds of 15-30km/h
SSM75089
Service Bulletin/Repair Instructions
When using camera plan view ("birds eye view") or clear sight ground view ("see through bonnet" feature) (or clear sight ground view) the image under the vehicle has stitches a repeating pattern of dark and light strips ("zebra stripes").
SSM75089ATT
Service Bulletin/Repair Instructions
When using camera plan view ("birds eye view") or clear sight ground view ("see through bonnet" feature) (or clear sight ground view) the image under the vehicle has stitches a repeating pattern of dark and light strips ("zebra stripes").
SFCC_OCT2020_27
Service Bulletin/Repair Instructions
Latest update for Pivi to provide improvements and address known issues.
SFCC_OCT2020_35
Service Bulletin/Repair Instructions
The engine will shut off at low speed approaching a stop and restart immediately by using the engine start button. There is a flashing âDâ in the instrument cluster.
SFCC_OCT2020_36
Service Bulletin/Repair Instructions
The engine speed will jump up at idle with the AC off.
SFCC_OCT2020_37
Service Bulletin/Repair Instructions
The Charge Warning message is on. The Check Engine Lamp is illuminated.
SFCC_OCT2020_38
Service Bulletin/Repair Instructions
It feels like the wheels are locking when turning. There is a noise or judder feeling when turning.
SFCC_OCT2020_40
Service Bulletin/Repair Instructions
The Check Engine Lamp is illuminated.
SFCC_OCT2020_41
Service Bulletin/Repair Instructions
A customer may report a lack of airflow through the face vents.
N485NAS1
Service Bulletin/Repair Instructions
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range which have been manufactured with an incorrect front portable media interface panel.
NAS20.10.004
Service Bulletin/Repair Instructions
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range which have been manufactured with an incorrect front portable media interface panel.
SFCC_SEP20203334
Service Bulletin/Repair Instructions
Customers may report a thumping or judder type noise while braking.
SFCC_SEP2020_11
Service Bulletin/Repair Instructions
INCORRECT USER INTERFACE PANEL
SFCC_SEP2020_14
Service Bulletin/Repair Instructions
Latest update for Pivi to provide improvements and address known issues.
SFCC_SEP2020_27
Service Bulletin/Repair Instructions
The engine fan will run sometimes after the engine is shut off.
SFCC_SEP2020_29
Service Bulletin/Repair Instructions
There is a squeak from the engine at startup or shut down.
SFCC_SEP2020_30
Service Bulletin/Repair Instructions
The engine speed will jump up at idle. The engine will shut down at a stop and restart immediately when pressing the start button.
JLRTB02052NAS1
Service Bulletin/Repair Instructions
REAR DOORS DIFFICULT TO OPEN
SSM75044
Service Bulletin/Repair Instructions
During the launch of the Land Rover Defender, there have been multiple complaints related to a delamination of the Satin Protective Film (SPF) on the front and rear corners of the bonnet.
SSM75044ATT1
Service Bulletin/Repair Instructions
During the launch of the Land Rover Defender, there have been multiple complaints related to a delamination of the Satin Protective Film (SPF) on the front and rear corners of the bonnet.
JLRTB02054NAS1
Service Bulletin/Repair Instructions
LOADSPACE AIR SUSPENSION SWITCH OPERATION INVERTED
SSM75038
Service Bulletin/Repair Instructions
Tapping Wind Noise from A-Pillar Area
NAS20.09.001
Service Bulletin/Repair Instructions
a number of Air Intake Kits (VPLEP0435) for New Defender vehicles may not contain the correct quantity of fasteners.
SSM75004
Service Bulletin/Repair Instructions
Customer reports Low Coolant Level warning message on the Instrument Panel Cluster (IPC).
SSM75004ATT
Service Bulletin/Repair Instructions
Customer reports Low Coolant Level warning message on the Instrument Panel Cluster (IPC).
SSM74999
Service Bulletin/Repair Instructions
Rear HVAC panel appears not to function or not to illuminate as expected.
SFCC_AUG2020_10
Service Bulletin/Repair Instructions
Fix is required to remove risk of a "tapping" type of wind noise at the A post. The A post trim to be removed and felt tape applied to the trim mounting clips to increase clearance to the body.
SFCC_AUG2020_28
Service Bulletin/Repair Instructions
Various customer complaints may arise due to usage of lower quality fuel.
SFCC_AUG2020_30
Service Bulletin/Repair Instructions
The engine will shut off at a stop and restart immediately by using the start button.
SFCC_AUG2020_31
Service Bulletin/Repair Instructions
There is a delay when accelerating.
SFCC_AUG2020_33
Service Bulletin/Repair Instructions
A customer may report a tapping type noise from the A-Pillar area while driving at highway speeds.
SFCC_AUG2020_35
Service Bulletin/Repair Instructions
A customer may report the rear door is difficult to open.
SFCC_AUG2020_38
Service Bulletin/Repair Instructions
A customer may report that the rear load space suspension switch raises the vehicle when pressed to lower or lowers the vehicle when pressed to raise.
SSM75001
Service Bulletin/Repair Instructions
A customer may express complaints of idle instability, low speed engine stall, and no automatic restart following an eco-stop. The engine can be restarted immediately with the start button following these conditions.
SSM75002
Service Bulletin/Repair Instructions
Secondary door seals are visually showing signs of creasing-kinked on rear door apertures.
SSM75002ATT
Service Bulletin/Repair Instructions
Secondary door seals are visually showing signs of creasing-kinked on rear door apertures.
BIG5AUG20_32
Service Bulletin/Repair Instructions
Fix is required to remove risk of a "tapping" type of wind noise at the A post. The A post trim to be removed and felt tape applied to the trim mounting clips to increase clearance to the body.
SSM74988
Service Bulletin/Repair Instructions
DTC C055E-7A (Brake Hydraulic Circuit âAâ Leak â Fluid Leak or Seal Failure) requires a system âSelf-Checkâ to be carried out before clearing the DTC and extinguishing the warning lights.
SSM74962
Service Bulletin/Repair Instructions
Rear door seal catching at the top of the rear quarter glass panel (6th light glass). Seal catches while opening the door and makes the opening more difficult and noisy.
SSM74962ATT1
Service Bulletin/Repair Instructions
Rear door seal catching at the top of the rear quarter glass panel (6th light glass). Seal catches while opening the door and makes the opening more difficult and noisy.
SSM74962ATT2
Service Bulletin/Repair Instructions
Rear door seal catching at the top of the rear quarter glass panel (6th light glass). Seal catches while opening the door and makes the opening more difficult and noisy.
SSM74962ATT3
Service Bulletin/Repair Instructions
Rear door seal catching at the top of the rear quarter glass panel (6th light glass). Seal catches while opening the door and makes the opening more difficult and noisy.
SSM74962ATT4
Service Bulletin/Repair Instructions
Rear door seal catching at the top of the rear quarter glass panel (6th light glass). Seal catches while opening the door and makes the opening more difficult and noisy.
SSM74962ATT5
Service Bulletin/Repair Instructions
Rear door seal catching at the top of the rear quarter glass panel (6th light glass). Seal catches while opening the door and makes the opening more difficult and noisy.
N472NAS1
Service Bulletin/Repair Instructions
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where a tapping sound may be heard, on one or both sides of the vehicle, from the A-pillar area at speeds of approximately 37-75mph (60-120 km/h).
SSM74874
Service Bulletin/Repair Instructions
Brake noise felt through the floor during braking.
SSM74874ATT1
Service Bulletin/Repair Instructions
Brake noise felt through the floor during braking.
SSM74874ATT2
Service Bulletin/Repair Instructions
Brake noise felt through the floor during braking.
SSM74874ATT3
Service Bulletin/Repair Instructions
Brake noise felt through the floor during braking.
SSM74940
Service Bulletin/Repair Instructions
Incontrol App not working, Telematics won't connect to the customer InControl account. TCU (Telematics Control Unit) not found during PDI and unable to proceed. Wifi not working during PDI
SFCC Jul20_26
Service Bulletin/Repair Instructions
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio popping noise iOS13 Bluetooth improvements Additional improvements
SFCC Jul20_31
Service Bulletin/Repair Instructions
Unable to install nav data from USB at PDI
SFCC Jul20_32
Service Bulletin/Repair Instructions
Customer will lose audio from radio regardless of source selected
SFCC Jul20_33-35
Service Bulletin/Repair Instructions
A customer may report an abnormal noise (like a humming, buzzing, or grinding) when accelerating or decelerating.
SFCC Jul20_36
Service Bulletin/Repair Instructions
Customers may report a thumping or judder type noise while braking.
SSM74936
Service Bulletin/Repair Instructions
Telematic Control Unit (TCU) may trigger a false theft alert to a customer.
SSM74900
Service Bulletin/Repair Instructions
During PDI retailers may highlight a draft copy of the owners literature found in vehicle (see example attachment)
SSM74900ATT1
Service Bulletin/Repair Instructions
During PDI retailers may highlight a draft copy of the owners literature found in vehicle (see example attachment)
SSM74900ATT2
Service Bulletin/Repair Instructions
During PDI retailers may highlight a draft copy of the owners literature found in vehicle (see example attachment)
SSM74914
Service Bulletin/Repair Instructions
NFSM (Near Field Sensing Module) not communicating with Pathfinder
SSM74896
Service Bulletin/Repair Instructions
SXM (Sirius XM Radio) audio and functionality is inoperative. Also impacting FM and AM Radio once in the error state. Other audio sources work as expected.
SSM74894
Service Bulletin/Repair Instructions
Customers or retailers may report on Defender INGENIUM I6 3.0L Petrol engine versions an abnormal noise when accelerating or decelerating, the noise can be described as 'humming, buzzing or grinding.
SSM74894ATT1
Service Bulletin/Repair Instructions
Customers or retailers may report on Defender INGENIUM I6 3.0L Petrol engine versions an abnormal noise when accelerating or decelerating, the noise can be described as 'humming, buzzing or grinding.
SSM74894ATT2
Service Bulletin/Repair Instructions
Customers or retailers may report on Defender INGENIUM I6 3.0L Petrol engine versions an abnormal noise when accelerating or decelerating, the noise can be described as 'humming, buzzing or grinding.
SSM74892
Service Bulletin/Repair Instructions
Customer reports of steering wheel mis-alignment.
SSM74892ATT
Service Bulletin/Repair Instructions
Customer reports of steering wheel mis-alignment.
SSM74891
Service Bulletin/Repair Instructions
Retailers may report the EDT (Electrically Deployable Towing) harness (LR137796) may be supplied with a fixing which does not match the body and cannot be secured.
SSM74891ATT1
Service Bulletin/Repair Instructions
Retailers may report the EDT (Electrically Deployable Towing) harness (LR137796) may be supplied with a fixing which does not match the body and cannot be secured.
SSM74891ATT2
Service Bulletin/Repair Instructions
Retailers may report the EDT (Electrically Deployable Towing) harness (LR137796) may be supplied with a fixing which does not match the body and cannot be secured.
SSM74891ATT2a
Service Bulletin/Repair Instructions
Retailers may report the EDT (Electrically Deployable Towing) harness (LR137796) may be supplied with a fixing which does not match the body and cannot be secured.
SSM74891ATT3
Service Bulletin/Repair Instructions
Retailers may report the EDT (Electrically Deployable Towing) harness (LR137796) may be supplied with a fixing which does not match the body and cannot be secured.
SSM74888
Service Bulletin/Repair Instructions
The fixing nuts which attach the raised air intake to the fender are being over tightened and are pulling out.
SSM74888_ATT1
Service Bulletin/Repair Instructions
The fixing nuts which attach the raised air intake to the fender are being over tightened and are pulling out.
SSM74888_ATT2
Service Bulletin/Repair Instructions
The fixing nuts which attach the raised air intake to the fender are being over tightened and are pulling out.
SSM74889
Service Bulletin/Repair Instructions
Retailers or customers reporting that rear mudflaps VPLEP0388, may exhibit distortion on the inner flange.
SSM74889_ATT1
Service Bulletin/Repair Instructions
Retailers or customers reporting that rear mudflaps VPLEP0388, may exhibit distortion on the inner flange.
SSM74889_ATT2
Service Bulletin/Repair Instructions
Retailers or customers reporting that rear mudflaps VPLEP0388, may exhibit distortion on the inner flange.
SSM74889_ATT3
Service Bulletin/Repair Instructions
Retailers or customers reporting that rear mudflaps VPLEP0388, may exhibit distortion on the inner flange.
SSM74826
Service Bulletin/Repair Instructions
Tapping like wind noise may be noticed from the A-pillar area on one or both sides at around 60 to 120 kmph
SSM74826ATT
Service Bulletin/Repair Instructions
Tapping like wind noise may be noticed from the A-pillar area on one or both sides at around 60 to 120 kmph
BIG5_JUN_42
Service Bulletin/Repair Instructions
EFFECTIVE JUNE 10TH 2020 . N451 AND H291 CAMPAIGNS HAVE BEEN SUSPENDED. IT HAS BEEN DETERMINED THAT THE NEW SOFTWARE IS MISSING CERTAIN PARTS OF THE CALIBRATION WHICH WILL RESULT IN UNSUCCESSFUL DOWNLOADS.
SFCC_JUN2020_31
Service Bulletin/Repair Instructions
Unable to install Nav files from USB device at PDI
SFCC_JUN2020_32
Service Bulletin/Repair Instructions
Unable to close sunroof with one touch
BIG5_JUN_48
Service Bulletin/Repair Instructions
Affected vehicles require a software update to the Powertrain Control Module (PCM) to prevent radiator fans running continuously
SSM74839
Service Bulletin/Repair Instructions
Pivi Pro navigation map data fails to install from USB device to vehicle
SSM74839ATT
Service Bulletin/Repair Instructions
Pivi Pro navigation map data fails to install from USB device to vehicle
SSM74838
Service Bulletin/Repair Instructions
Roof opening panel (ROP) will bounce back (anti-trap activating) when closed by one touch (soft close). This can occur when ROP is closing from tilt or hen panel contacts wind deflector.
SSM74838ATT
Service Bulletin/Repair Instructions
Roof opening panel (ROP) will bounce back (anti-trap activating) when closed by one touch (soft close). This can occur when ROP is closing from tilt or hen panel contacts wind deflector.
SSM74762
Service Bulletin/Repair Instructions
Accessory kits do not contain lantern clips which may break off during removal and re-fitment of claddings.
SSM74825
Service Bulletin/Repair Instructions
Window run channels seals may appear wavy, incorrectly located, deformed or appearing to tuck inside whilst window closing. (See examples of defects attached as pictures 1, 2)
SSM74825_Attach
Service Bulletin/Repair Instructions
Window run channels seals may appear wavy, incorrectly located, deformed or appearing to tuck inside whilst window closing. (See examples of defects attached as pictures 1, 2)
SSM74826_Attach
Service Bulletin/Repair Instructions
Tapping like wind noise may be noticed from the A-pillar area on one or both sides at around 60 to 120 kmph
SSM71360
Service Bulletin/Repair Instructions
Software Update.
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.