SSM76487 - 20AUG26
Other
Air Conditioning Inoperative / Intermittent Operation
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SSM76487 - 20AUG26
Air Conditioning Inoperative / Intermittent Operation
SSM76492 - 20AUG26
TCU Activation Failure And InControl App Inoperative After Software Update
SSM76477 - 21JUL26
Intermittent Passive Entry Operation 24MY Or With New Service Smart Key Fob.
E002 - 20JUL26
Exhaust System Oxygen (O2) Sensors - Extended Warranty
SSM76324 - 06JUL26
A low-speed ‘clonk’ type noise from the rear driveline, audible during low speed throttle inputs, often coupled with up/down gear changes. The noise is audible during normal road driving conditions.
N869 Defender 16JUN26
Software Over The Air (SOTA) updates are failing to complete. Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
N811 Defender 15MAY26
Door Zone Module - Quiescent Drain
N869 Defender 15MAY26
Software Over The Air (SOTA) updates are failing to complete. Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
D006 Defender 15MAY26
The transfer case clutch and / or All Wheel Drive (AWD) lock cannot perform as designed. This may show as a reduction in torque to the front axle during driving or as an inability to apply the AWD lock.
N892v3 - 01MAY26
Arduous customer drive cycles have been found to accelerate the degradation of engine oil, leading to generation of engine oil sludge deposits in high pressure engine oil galleries of the engine and inside the Continuous Variable Valve Lift (CVVL) unit.
SSM76448 - 21APR26
Air Conditioning (AC) Inoperative.
D006 Defender 17APR26
The transfer case clutch and / or All Wheel Drive (AWD) lock cannot perform as designed. This may show as a reduction in torque to the front axle during driving or as an inability to apply the AWD lock.
N811 Defender 17APR26
Door Zone Module - Quiescent Drain
N869 Defender 17APR26
Software Over The Air (SOTA) updates are failing to complete
D006 Defender 20MAR26
The transfer case clutch and / or All Wheel Drive (AWD) lock cannot perform as designed.
N811 Defender 20MAR26
Door Zone Module - Quiescent Drain
SSM000028 - 18MAR26
Wireless Charger - Charging Interruption With iPhone 15 and 16 Devices
TUCC_MAR2026_26
There are several scenarios where the key may be set to a deactivated state.
TUCC_MAR2026_27
INCONTROL REMOTE APP WAKE UP TIMER
TUCC_MAR2026_28
While driving with satellite maps, sometimes image doesn't load fully and then comes back
SSM76411 - 10MAR26
Smart Key Deactivated message on instrument cluster and unable to start their vehicle
Defender_D006 02-20-2026
The transfer case clutch and / or All Wheel Drive (AWD) lock cannot perform as designed. This may show as a reduction in torque to the front axle during driving or as an inability to apply the AWD lock.
Defender_N811 02-20-2026
Door Zone Module - Quiescent Drain
Defender_N869 02-20-2026
Software Over The Air (SOTA) updates are failing to complete. Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
TUCC_FEB2026_33
12V STARTUP BATTERY FLAT - MILD HYBRID ELECTRIC VEHICLE (MHEV)
TUCC_FEB2026_34
There is a concern/fault with the 48Volt MHEV system.
TUCC_FEB2026_35
There is a concern with the 48Volt charging system(DC/DC) with the vehicle.
TUCC_FEB2026_42
STEERING REQUIRES STEADY CORRECTION FORCE
252602.027 - 12FEB26
Once the vehicle is powered down via ignition cycle, it may not restart depending on remaining residual charge.
TUCC_JAN2026_20
PIVI WIRELESS CARPLAY / ANDROID AUTO CONNECTIVITY
TUCC_JAN2026_25
There is a concern with the 48Volt charging system(DC/DC) with the vehicle.
TUCC_JAN2026_26
After vehicle off, the fan continues to run at high speeds.
SSM000021-27JAN26
Vehicle Requires Steady Correction Steering Force to Remain in Lane
SSM000017-19DEC25
Coolant fan may continue running at high speed after ignition shut-off
SSM000013-18DEC25
PIVI - Unable to log into InControl account in vehicle
TUCC_DEC2025_32
BODY / HMI CAN FUNCTIONS RESET EVERY 8-10 MINUTES
TUCC_DEC2025_34
PASSIVE ENTRY INTERMITTENT OPERATION
TUCC_DEC2025_35
Vehicles may exhibit PIVI Login concerns even with InControl Remote functions operating.
TUCC_DEC2025_39
A battery warning light on and or electrical system failure message is displayed on instrument cluster.
SSM76397-10DEC25
Unable to Log into InControl Account in Vehicle.
JLRTB02052NAS6-RESCINDED
RESCINDED - Rear Doors Difficult To Open - RESCINDED
Defender_D006_17OCT25
The transfer case clutch and / or All Wheel Drive (AWD) lock cannot perform as designed. This may show as a reduction in torque to the front axle during driving or as an inability to apply the AWD lock.
Defender_N811_17OCT25
Door Zone Module - Quiescent Drain
Defender_N815_17OCT25
Near Field Sensing Module (NFSM) Wired Updates
Defender_N869_17OCT25
Software Updates
SSM76386 - 29AUG25
Body and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset or become inoperable every 8-10 minutes while driving.
Defender_N811_18AUG25
Door Zone Module - Quiescent Drain
Defender_N815_18AUG25
Near Field Sensing Module (NFSM) Wired Updates
Defender_N869_18AUG25
Software Over The Air (SOTA) updates are failing to complete. These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
Defender_D006_18AUG25
The transfer case clutch and / or All Wheel Drive (AWD) lock cannot perform as designed. This may show as a reduction in torque to the front axle during driving or as an inability to apply the AWD lock.
TUCC_AUG2025_33
Audible clunk noise from rear driveline during low-speed throttle inputs.
TUCC_AUG2025_37
When pushing the rear brake caliper pistons back during a brake service, the caliper piston dust boot may become twisted or distorted if a twist method is used to retract the piston.
TUCC_AUG2025_40
There is a noise in the front suspension.
SSM76375 - 04AUG25
Rear Brake Caliper Piston Dust Boot Distortion Risk
SSM76375ATT1 - 04AUG25
Rear Brake Caliper Piston Dust Boot Distortion Risk
SSM76375ATT2 - 04AUG25
Rear Brake Caliper Piston Dust Boot Distortion Risk
SSM76376 - 04AUG25
A number of warranty return front lower control arms where the ball joint shows signs of damage due to over-articulation of the arm during removal and installation.
SSM76376ATT - 04AUG25
A number of warranty return front lower control arms where the ball joint shows signs of damage due to over-articulation of the arm during removal and installation.
SSM76324 - 01AUG25
Rear Driveline `Clonk` Type Noise
SSM76324ATT1 - 01AUG25
Rear Driveline `Clonk` Type Noise
SSM76324ATT2 - 01AUG25
Rear Driveline `Clonk` Type Noise
SSM76324ATT3 - 01AUG25
Rear Driveline `Clonk` Type Noise
TUCC_JUL2025_32
Passive Entry doesn't respond intermittently to access car. Have to use key buttons to get in.
TUCC_JUL2025_16
The low coolant light may be illuminated/there may be a coolant leak from the engine area.
Defender_N815_20JUN25
Near Field Sensing Module (NFSM) Wired Updates
Defender_N869_20JUN25
Software Updates
SSM76326 - 16JUN25
Squeak Type Noise From Steering Column When Steering Wheel Is Rotated
TUCC_JUN2025_56
The air conditioner does not blow cold air.
TUCC_JUN2025_28
TURBOCHARGER COOLANT FEED AND RETURN PIPE O- RING LEAK
TUCC_JUN2025_43
The SOTA Campaign number displayed in the software update screen in the vehicle is only updated when a SOTA campaign completes successfully.
TUCC_JUN2025_46
MIL on Instrument cluster.
TUCC_JUN2025_49
Customer reports of a low-speed clonk type noise from the rear driveline, audible during low-speed throttle inputs, often coupled with up/down gear changes. The noise is audible during normal road driving conditions.
JLRTB02058NAS2
Tapping Noise From A-Pillar Area
JLRTB02133NAS
Tapping Noise From A-Pillar Area
Defender_N811_16MAY25
Door Zone Module - Quiescent Drain
N811 Letter 23MAY25
Door Zone Module - Quiescent Drain
SSM76324 - 21MAY25
JLR Engineering investigations have found customer reports of a low-speed ‘clonk’ type noise from the rear driveline, audible during low-speed throttle inputs, often coupled with up/down gear changes. The noise is audible during normal road driving conditions.
SSM76324ATT1 - 21MAY25
JLR Engineering investigations have found customer reports of a low-speed ‘clonk’ type noise from the rear driveline, audible during low-speed throttle inputs, often coupled with up/down gear changes. The noise is audible during normal road driving conditions.
SSM76324ATT2 - 21MAY25
JLR Engineering investigations have found customer reports of a low-speed ‘clonk’ type noise from the rear driveline, audible during low-speed throttle inputs, often coupled with up/down gear changes. The noise is audible during normal road driving conditions.
SSM76324ATT3 - 21MAY25
JLR Engineering investigations have found customer reports of a low-speed ‘clonk’ type noise from the rear driveline, audible during low-speed throttle inputs, often coupled with up/down gear changes. The noise is audible during normal road driving conditions.
SSM76328 - 21MAY25
JLR Engineering investigations have identified reports of the Heating Ventilation and Air Conditioning(HVAC) evaporator sensor not operating as expected
Defender_N792_16MAY25
CLEAR SOTA PERSISTENCY
Defender_N815_16MAY25
Near Field Sensing Module (NFSM) Wired Updates
Defender_N869_16MAY25
Software Updates
N869 Letter 12MAY25
Software Updates
TUCC_MAY2025_14
AUTOFRED APPROVAL – COSMETIC DEFECT ON IDMA AND ICDM
TUCC_MAY2025_17
A potential concern has been identified on certain vehicles, where the transfer case clutch and / or All Wheel Drive (AWD) lock cannot perform as designed. This may show as a reduction in torque to the front axle during driving or as an inability to apply the AWD lock. A replacement of the transfer case control module (TCCM) and hydraulic pump is required.
TUCC_MAY2025_34
Vehicle cranks, but does not run when at operating temperature
N815 Letter 07MAY25
- Near Field Sensing Module (NFSM) Wired Updates
D006-06MAY25
A potential concern has been identified on certain 2022 model year to 2025 model year Range Rover, 2023 model year to 2025 model year Range Rover Sport and 2021 model year to 2025 model year Defender and Discovery vehicles where the transfer case clutch and / or All Wheel Drive (AWD) lock cannot perform as designed. This may show as a reduction in torque to the front axle during driving or as an inability to apply the AWD lock.
Mailing N811 30APR25
Door zone module - quiescent drain
N815v3 - 28APR25
Near Field Sensing Module (NFSM) Wired Updates
SSM76317 - 28APR25
Engine Will Crank, No Start When At Operating Temperature
SSM76317ATT - 28APR25
Engine Will Crank, No Start When At Operating Temperature
Defender_N792_18APR25
Clear SOTA Persistency
Defender_N811_18APR25
Door Zone Module - Quiescent Drain
Defender_N815_18APR25
Near Field Sensing Module (NFSM) Wired Updates
Defender_N869_18APR25
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
TUCC_APR2025_18
Leaking windshield that caused the water ingress on the electrical component.
TUCC_APR2025_20
Engine replacement under warranty.
TUCC_APR2025_44
Electrical system warning light will be on the instrument cluster.
TUCC_APR2025_55
The loadspace cover corded handle has broken.
Defender_N792_21MAR25
Vehicles are unable to complete software updates through Software Over The Air(SOTA) and require a Telematic Control Unit Module (TCU) SOTA persistency clear application to be completed.
Defender_N811_21MAR25
Customer could be left with a vehicle that can not be unlocked or the engine started as a result of a depleted battery State of Charge.
Defender_N815_21MAR25
Vehicles are installed with Near Field SensingModule (NFSM) that do not support Software Over The Air (SOTA).
Defender_N869_21MAR25
A potential concern has been identified on certain vehicles where Software Over The Air (SOTA) updates are failing to complete.
SFCC_MAR2025_17
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the instrument cluster.
SFCC_MAR2025_18
There have been several FRED submissions for a customer allegation of a brake noise concern.
SFCC_MAR2025_20
There have been several FRED submissions for a customer allegation of brake judder/vibration.
SFCC_MAR2025_45
'Stop Safely Electrical Fault Detected' warning message displayed in the message center.
SFCC_MAR2025_47
Low coolant lamp comes on and/or leak of coolant from engine area.
SA Owner Letter N811
Door zone module - quiescent drain
Defender_N811_21FEB25
DOOR ZONE MODULE - QUIESCENT DRAIN
Defender_N815_21FEB25
Near Field Sensing Module (NFSM) Wired Updates
Defender_N869_21FEB25
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
SSM76280
JLR Engineering investigations have identified that customers are experiencing a red 'Stop Safely Electrical Fault Detected' warning message displayed in the message center, due to the 12V system not providing the correct electrical support.
SFCC_FEB2025_36
PIVI SATELLITE RADIO CHANEL DISPLAY FAULT
SFCC_FEB2025_45
Low engine coolant lamp warning on instrument panel and/or coolant leak.
SSM76269
Turbocharger Coolant Feed And Return Pipe O-Ring Leak
SSM76264
PIVI satellite radio favorites screen displays an incorrect channel.
SSM76249
Thermostat Housing Engine Coolant Leak
SSM76249ATT1
Thermostat Housing Engine Coolant Leak
SSM76249ATT2
Thermostat Housing Engine Coolant Leak
SSM76249ATT3
Thermostat Housing Engine Coolant Leak
Defender_N815_17JAN25
Near Field Sensing Module (NFSM) Wired Updates
Defender_N869_17JAN25
These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required.
Defender_N811_20DEC24
Door Zone Module - Quiescent Drain
Defender_N815_20DEC24
Near Field Sensing Module (NFSM) Wired Updates
SSM76173
MHEV DCDC Internal Failure With Warning Message Displayed On The Instrument Panel
SFCC_DEC2024_58
The windshield trim is not sitting correctly or rattles.
N918v3
Gasoline Catalytic Converter Malfunction Indicator Lamp (MIL)
N892v2
Engine Oil and Filter Change
N918v2
Gasoline Catalytic Converter Malfunction Indicator Lamp (MIL)
SSM76166
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
SSM76223
Diagnostic Trouble Code Stored In The Powertrain Control Module
SSM76222
Roof Opening Panel Not Operating as Expected
Defender_N811_15NOV24
Customer could be left with a vehicle that can not be unlocked or the engine started as a result of a depleted battery State of Charge.
Defender_N815_15NOV24
Near Field Sensing Module (NFSM) Wired Updates
SFCC_NOV2024_36
MIL lamp on the instrument cluster. FUEL PUMP DRIVER MODULE INOPERATIVE
SSM76206
Steering Gear Noisy - Request For Information
SSM76149
Fuel Pump Driver Module Inoperative
SSM76206ATT
Steering Gear Noisy - Request For Information
Defender_N892_18OCT24
Engine Oil and Filter Change
Defender_N811_18OCT24
Door Zone Module - Quiescent Drain
Defender_N815_18OCT24
NEAR FIELD SENSING MODULE (NFSM) WIRED UPDATES
SFCC_OCT2024_52
Oil filter housings installed on Ingenium I6 3.0L Diesel and Ingenium I6 3.0L Petrol engine variants, manufactured during a specific period, may crack causing a possible high pressure oil leak.
SFCC_OCT2024_53
MIL lamp on the instrument cluster
SFCC_OCT2024_45
Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device.
N918 - 01OCT24
Gasoline Catalytic Converter Malfunction Indicator Lamp (MIL)
Defender_N811_20SEP24
Door Zone Module - Quiescent Drain
Defender_N815_20SEP24
Near Field Sensing Module (NFSM) Wired Updates
Defender_N892_20SEP24
Engine Oil and Filter Change
SSM76186
Clicking Ticking Noise from Front Axle While Turning Left or Right and Full Lock at Low Speeds
SFCC_SEP2024_25
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
SFCC_SEP2024_43
'Stop Safely Electrical Fault Detected' warning message on the instrument panel.
SFCC_SEP2024_52
A customer may report that the windshield wipers stop up on the windshield when turned off.
N796 - 06SEP24
Software Updates
N869 V1
Software Updates
N892FollowUp Owner Letter
Engine Oil and Filter Change
JLRTB02052NAS5
Rear Doors Difficult To Open
DEFENDER 811
Door Zone Module - Quiescent Drain
SFCC_AUG2024_46
Electrical system fault on instrument cluster or noise from engine.
SFCC_AUG2024_58
A customer may report that the vehicle loses steering power assist after starting the vehicle from static.
EVA2 SOTA 4.2.0
Improvements to SOTA (Software Over The Air) capability.
SOTA 4.1.5V2
Enhancements to Apple CarPlay, Android Auto, ADAS, Steering
SSM76143
Certain vehicles are experiencing split/damaged accessory drive belts and worn/damaged accessory drive belt tensioners and pulleys, resulting in abnormal noises coming from the engine bay.
Defender_N811_19JUL24
A potential concern has been identified where customer could be left with a nonfunctioning vehicle as a result of a depleted battery State of Charge due to the door modules staying awake. Retailers will perform a software update to all door modules
JLRTB02052NAS4
When opening either of the rear doors, the door seal contacts the rear quarter window and makes opening the doors more difficult and sometimes noisy.
SOTA S018
Enhancements to Apple AutoPlay, Android Auto, ADAS, Steering
SFCC_JUL2024_30
PIVI SOTA - FAULT DIAGNOS IS AND RESOLUTION
SFCC_JUL2024_41
Low coolant light on or smell of coolant from engine area.
N811 v2
Customer could be left with a vehicle that can not be unlocked or the engine started as a result of a depleted battery State of Charge. The risk is increased if the vehicle is left for a period of time without driving or the daily Drive Cycle is low mileage and may not sufficiently recover the battery. The customer may experience Low Battery Warning.
N796 DEFENDER
SOFTWARE UPDATES
N811 DEFENDER
Door Zone Module - Quiescent Drain
SFCC_JUN2024_45
Low coolant light on or smell of coolant from engine area.
SFCC_JUN2024_56
A customer may report that the vehicle loses steering power assist after starting the vehicle from static.
N796-DEFENDER
A concern has been identified where certain vehicles are failing to complete existing Software Over The Air (SOTA) updates for the Vehicle Domain Controller (VDC), PIVI and Gateway Module A (GWM). These vehicles have now been stopped from future SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
N811-DEFENDER
A potential concern has been identified where customer could be left with a nonfunctioning vehicle as a result of a depleted battery State of Charge due to the door modules staying awake. Retailers will perform a software update to all door modules.
SFCC_MAY2024_21
The engine oil and filter are to be replaced.
SFCC_MAY2024_44
Malfunction Indicator Lamp (MIL) on while driving. Misfire, running rough condition.
SFCC_MAR2024_58
Radio presets clear after ignition cycle. Sirius XM favorites do not store.
SFCC_MAR2024_61
Lack of power, MIL light on, rough idle
SFCC_MAR2024_72
A Customer may complain of an SRS system warning message being displayed on the instrument panel.
JLRP00257
Extended warranty on DMTL Pumps 2020MY to 2021MY.
SFCC_FEB2024_32
Lane Assistance Not Available warning present on Instrument cluster. Lane Keep assist function not possible.
SFCC_DEC2023_37
JLR Retailers have reported visible corrosion around the outlet of the exhaust tailpipe prior to PDI
SFCC_DEC2023_41
The headlamp washer nozzles seep fluid when not in use and leave residue on the bezels
S014SOTA4.1.1v3
Enhancements to the following systems: Wireless Device Charger, High Voltage (HV) Battery Charge Control, Sound System, ABS (Anti-Lock Braking System), Belt Integrated Starter PHEVs, Rear Camera for cars without 360 view.
SFCC_NOV2023_30
Startup battery keeps draining / Vehicle will not start
SFCC_NOV2023_33
JLR Retailers have reported visible corrosion around the outlet of the exhaust tailpipe prior to PDI
SFCC_NOV2023_37
There is a clicking or ticking type noise from the front axle area of the vehicle while turning either left or right at or near full lock at low speeds.
SFCC_NOV2023_6
DTC repair - LKA systems
SSM75779
Clicking/Ticking Noise from Front Axle While Turning Left or Right and Full Lock at Low Speeds
SSM76106
Exhaust Tailpipe Corrosion
SSM76106ATT
Exhaust Tailpipe Corrosion
SSM76104
No Power Steering Assistance at Start of Drive Cycle â ADAS Warning
SFCC_OCT2023_37
Customer states the weather app is no longer available
SFCC_OCT2023_40
Customer reports lack of power and/or check engine light on.
SFCC_OCT2023_47
The headlamps not fully functioning properly after module replacement.
SFCC_OCT2023_50
There is moisture inside the headlamp lens
SSM75814
Weather and Park & Pay Apps disappear after PIVI update
WACCSEP23_6
Battery low warning displayed on instrument cluster and/or no-start
SFCC_SEP2023_15
A potential concern has been identified where customer could be left with a nonfunctioning vehicle as a result of a depleted battery State of Charge due to the door modules staying awake.
SFCC_SEP2023_30
LOSS OF GPS LOCATION AND CLOCK TIME
SFCC_SEP2023_37
Customer reports coolant level low message on dash or a coolant leak.
SFCC_SEP2023_41
The headlamp washer jet nozzles are leaking fluid when not operating the washers
SFCC_SEP2023_45
The wiper blades streak, smear, judder or squeak during operation
S012 SOTAOS4.1.0
Driving Assistance and Vehicle Dynamics updates
SSM75869
Coolant Low Warning Message Displayed On The Instrument Panel Cluster
SSM76076
Front Headlamp Washer Jet Leaking / Rear Camera Washer Jet Leaking
SSM75939
PDC Park distance control no volume
SFCC_AUG2023_43
FRONT INTERIOR COURTESY LIGHT â NON-ILLUMINATION
SFCC_AUG2023_46
Lack of power, MIL on.
JLRTB02052NAS3
REAR DOORS DIFFICULT TO OPEN
SSM75934
Engine Noise
BIG5JUL23_28
A concern has been identified where certain vehicles are failing to complete existing Software Over The Air (SOTA) updates for the Vehicle Domain Controller (VDC) and PIVI.
SFCC_JUL2023_27
The E-Call light is not active after completing the Pre-Delivery inspection
SFCC_JUL2023_28
PIVI IP 36 , BECM OS 4.0.0
SFCC_JUL2023_33
ENGINE PRIMARY BELT SHREDDING
SFCC_JUL2023_38
The loadspace cover is sagging or has become damaged.
SSM75724
MISFIRE OR ROUGH RUNNING
SSM75724ATT
MISFIRE OR ROUGH RUNNING
SSM76002
Add 1.0 litre/quart of engine oil - Information Message Displayed In The Instrument Panel Cluster
S010SOTA4.0.0V3
Redeveloped profiles. Navigation & phone new functionality & improvements. Enhanced High Voltage battery health monitoring/management for I-Pace. HCM bug fixes. SODs refinements.
SFCC_JUN2023_17
SOFTWARE UPDATES
SFCC_JUN2023_18
SOFTWARE UPDATES
SFCC_JUN2023_36
PIVI IP36 , BECM OS 4.0.0 â IMPROVED / CHANGED FEATURES
SFCC_JUN2023_41
ADD 1 LITRE / QUART OF ENGINE OIL MESSAGE ON INSTRUENT CLUSTER
SFCC_JUN2023_46
A customer may report that the front or rear door latch does not operate as expected.
SFCC_JUN2023_48
A customer may report that the rear tailgate glass shattered when closing a side door.
SSM76022
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated.
N796
Vehicles are failing to complete Software Over The Air SOTA updates, specifically Vehicle Domain Controller VDC PIVI and Gateway Module A GWM.
N795
Vehicles are failing to complete Software Over The Air SOTA updates, specifically Vehicle Domain Controller VDC and PIVI.
SFCC_MAY2023_34
Customer reports coolant level low message on dash or a coolant leak.
SFCC_APR2023_27
Customer reports vehicle will not start with a Smart Key Deactivated message shown in the vehicle display
SFCC_APR2023_32
Customer reports of 12V battery issues. These range from battery low warning displayed to no-start.
SFCC_MAR2023_35
ENGINE PRIMARY BELT SHREDDING - P6-3.0L MHEV
SSM75953
P6 Engine Primary belt shredding - MHEV only
SFCC_FEB2023_36
Customer reports, Engine Light is on and poor cabin heating.
SFCC_FEB2023_38
Customer reports, Engine Light is on and engine running rough.
SFCC_FEB2023_43
A customer may complain of a rattling type noise from the accessory fitted raised air intake tube.
SFCC_FEB2023_44
A customer may complain that the accessory fitted air compressor is inoperative and or displays an error code.
JLRTB02102NAS2
Engine Oil Leak From Cylinder Head
SSM75556
Accessory Integrated Air Compressor Operational Issues
SSM75930
ENGINE MISFIRE
JLRTB02052NAS2
Rear Doors Difficult To Open
SSM75898
Rear Differential e-Diff - Knock Noise or Judder/Vibration
SSM75925
Oil Leak â Transmission Oil Cooler Pipes
SSM75918
CHECK ENGINE (AMBER) AND POOR CABIN HEATING
SFCC_JAN2023_50
Customers will be reporting a knocking noise or judder/vibration, from the rear of the vehicle when turning the left or right during low speed.
SSM75908
Malfunction Indicator Lamp
N641NAS3
Certain 2020 to 2022 model year vehicles are unable to complete software updates through Software Over The Air (SOTA) due to incorrect Telematic Control Unit Module (TCU) or PIVI software.
SSM75825
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
SSM75825ATT
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
SFCC_DEC2022_35
Customers will be reporting a knocking noise or judder/vibration, from the rear of the vehicle when turning the left or right during low speed.
SFCC_DEC2022_36
Customer reports coolant level low message on dash or a coolant leak.
JLRTB02076NAS2
Intermittent Passive Entry Operation
SSM75892
Noise From Sunroof Blind When Opening And Closing
SFCC_NOV2022_29
Customer reports coolant level low message on dash or a coolant leak.
SFCC_NOV2022_31
A customer will complain about a noise / low battery light/ low coolant light and or overheating
SFCC_NOV2022_35
Customers will be reporting a squeaking noise inside the cabin.
SFCC_NOV2022_40
Deployable Side Steps Inoperative
SSM75881
Deployable Side Steps Inoperative
SFCC_OCT2022_23
Surround camera, 360 Park aid features are not operating
SFCC_OCT2022_34
Customer reports that low coolant lamp on, coolant leak.
SFCC_OCT2022_44
A customer may complain of a rattling type noise from the accessory fitted raised air intake tube.
SSM75876
Accessory Belt and/or Tensioner May Become Damaged and or Adrift
SSM75876ATT
Accessory Belt and/or Tensioner May Become Damaged and or Adrift
SSM75865
Raised Air Intake Accessory â Rattling
JLRTB02092NAS1
Integrated Air Compressor - Software Update
SSM75727
PIVI PRO USB INOPERATIVE CROSS CAR LINE
SSM75727ATT
PIVI PRO USB INOPERATIVE CROSS CAR LINE
SSM75618
NEAR FIELD SENSING FEATURE DEGRADATION
SSM75805
NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
SSM75855
UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING
SFCC_SEP2022_21
USB stick not recognized when inserted into the Front Portable Media Interface Panel
SFCC_SEP2022_22
PIVI â Loss of GPS location and clock time
SFCC_SEP2022_29
Coolant warning light and/or coolant leaking from vehicle.
SFCC_SEP2022_31
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
SFCC_SEP2022_36
A customer may report that an amber general warning indicator is illuminated Power Steering Assistance Reduced is displayed on the
SSM75848
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
SSM75848ATT
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
SSM75704
POWER STEERING ASSISTANCE REDUCED MESSAGE DISPLAYED
N578v4
NON-START ISSUE
N641NAS2
UNABLE TO COMPLETE SOTA UPDATES
N572v2
ELECTRIC SUPERCHARGER INTERMITTENT OPERATION
SFCC_AUG2022_20
SOTA CAMPAIGN
SFCC_AUG2022_34
Coolant warning light and/or coolant leaking from vehicle.
SFCC_AUG2022_35
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
SFCC_JUL2022_39
Whining Noise From Transfer Case
SFCC_JUL2022_46
Clicking/Ticking Type Noise Whilst Turning
JLRTB02107NAS1
Whining Noise From Transfer Case
BIG5JUN22_26
FRONT LAMP UNIT SOFTWARE
SFCC_JUN2022_32
Driveline Noise or Vibration
SSM75708
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
SSM75747-2
Turbo Coolant Pipe O Ring
SSM75747ATT1-2
Turbo Coolant Pipe O Ring
SSM75747ATT2-2
Turbo Coolant Pipe O Ring
SSM75712
Intermittent Engine Non Start After An Eco Stop Start Event
SFCC_MAY2022_10
VEHICLE EMISSION LABEL
SFCC_MAY2022_11
EMISSIONS RECALLS
SFCC_MAY2022_15
FRONT LAMP UNIT SOFTWARE
SFCC_MAY2022_29
Customer concern will be a low coolant light on or a coolant leak
BIG5MAY_31
EMISSIONS RECALLS
SSM75747
Turbo Coolant Pipe O Ring
SSM75747ATT1
Turbo Coolant Pipe O Ring
SSM75747ATT2
Turbo Coolant Pipe O Ring
N605v2
Incorrect Emission Label Installed
SSM75744
ACCESSORY DASHBOARD CAMERA INOPERATIVE
N627
AIR LEAK WITHIN CRANKCASE VENTILATION SYSTEM
SFCC_APR2022_14
AIR LEAK WITHIN CRANKCASE VENTILATION SYSTEM
SFCC_APR2022_31
Customer concern will be a warning lamp in IP cluster or coolant temperature gauge fluctuation
SFCC_APR2022_32
Customer concern will be a failure to restart after an Eco-stop. This may be interpreted as a stall, but the ignition will also turn off.
SFCC_APR2022_34
A customer may report that âPower Steering Reducedâ message displays on the message center on start-up with a reduction in steering assist.
SFCC_APR2022_37
A customer may report that the 2nd row seat manual adjustment bar has become loose or damaged.
SFCC_APR2022_38
A customer may report that the load through center seat does not fold properly
SFCC_APR2022_40
A customer may report that the 2nd row seat makes a ratcheting noise or is difficult to manually folding/ unfolding the seat.
BIG5APR_36
EMISSIONS RECALLS
N599NAS3
ENGINE CUT-OUT
SSM75719
Engine Coolant Temperature Intermittently Displays High On Instrument Cluster
SFCC_MAR2022_36
Overheat Warning on Highway
SFCC_MAR2022_37
Failure to restart out of eco-stop
SFCC_MAR2022_39
Power Steering Assistance Reduced Message Displayed
SFCC_MAR2022_40
Creak Noise From Front Door Seals
SFCC_MAR2022_41
A customer may report that the load through center seat does not fold properly.
SFCC_MAR2022_43
A customer may report that the 2nd row seat makes a ratcheting noise or is difficult to manually folding/ unfolding the seat.
SFCC_MAR2022_45
A customer may report that the 2nd row seat manual adjustment bar has become loose or damaged.
SSM75701
8HP 8-Speed Automatic Transmission replacements due to Automatic Transmission Fluid (ATF) contamination with coolant.
SFCC_FEB2022_38
Charge warning light on, MIL light
SFCC_FEB2022_40
Overheat Warning on Highway
SFCC_FEB2022_42
Overheat Warning on Highway
SFCC_JAN2022_42
Failure to restart out of eco-stop
SFCC_JAN2022_45
Water Ingress Into Passenger Compartment
SFCC_JAN2022_46
Seat Mounted Seat Switches Not Working
SFCC_DEC2021_19
Surround camera; 360 Park Aid features or any of the feature is not operating.
SFCC_DEC2021_39
Customer symptom of idle speed instability, RPM higher than expected, or check engine light illuminated.
SFCC_DEC2021_44
Seat Mounted Seat Switches Not Working
NAS21.12.008
EMISSION RECALL N620 - ELECTRIC SUPERCHARGER - INTERMITTENT OPERATION
SSM75593
Accessory Integrated Air Compressor Error Code
SSM75619
Seat mounted seat switches - Seats not moving
SSM75620
Seat mounted seat switches - Seats not moving
SSM75609
INGENIUM I6 3.0L Petrol - PCV Cover Valve â Poor Idle
N639NAS1
A potential issue has been identified on specific vehicles where, in locations where the vehicle has poor or no network connection, vehicles may experience intermittent resetting of the navigation system, following a recent Map Over The Air (MOTA) update. The navigation screen displayed on the Touchscreen will revert to the PIVI home screen and the navigation screen displayed in the instrument cluster panel will revert to displaying the manufacturer's logo. The system will self-recover and navigation will resume, however this fault may re-occur if the vehicle maintains poor or no network connection. No other vehicle features or systems are affected.
NAS21.11.014
A potential issue has been identified on specific vehicles where, in locations where the vehicle has poor or no network connection, vehicles may experience intermittent resetting of the navigation system, following a recent Map Over The Air (MOTA) update. The navigation screen displayed on the Touchscreen will revert to the PIVI home screen and the navigation screen displayed in the instrument cluster panel will revert to displaying the manufacturer's logo. The system will self-recover and navigation will resume, however this fault may re-occur if the vehicle maintains poor or no network connection. No other vehicle features or systems are affected.
PIVI IP31
AUDIO No audio output when audio system appears to be on issue is now corrected CONNECTIVITY Improved WiFi and HotSpot Functionality WiFI hotspot appears but no data connection is available issue as been fixed INSTRUMENT PANEL CLUSTER CONTROL MODULE (IPC) Fixing of flickering IPC for media information NAVIGATION Navigation improvements for freezes and slow boot ups The map view intermittently changing the zoom and switching 2D, 3D layout selection without user input is now corrected Japan market Navigation can now be launched from the home screen Navigation location tracking freezing during a drive cycle issue is now corrected Issue from last software update that locks the map to a default location has been corrected PERSONALISATION Improvement in stability of personalisation features SOFTWARE OVER THE AIR (SOTA) Improved robustness of system performance after a SOTA Update Improved robustness of firmware updates after a SOTA Update SPEECH Improved speech recognition SYSTEM Improvement in system stability in terms of System reset Improvement in general system stability Improvements in acoustic reliability / Audio loss Improvements in robustness in data persistency Graphical Improvements for placeholder screens and overlapping Text TELEMATICS Improvement in stability of the activation and deactivation of telematics services TOW BAR Improvement in Tow Bar functionality
SFCC_NOV2021_19
Affected vehicles will require software updates to the TCU & ICCM using Pathfinder to enable future SOTA updates and to install the latest PIVI IP31 software
SFCC_NOV2021_24
Improvements/Fixes â Improvement in system stability â Improvements in acoustic reliability / Audio loss â Graphical Improvements â Flickering cluster for media info â Improved Speech support for features like Weather, Nav â Poor Speech recognition â Improvement in stability of personalization features â Introduction of IP oriented Sirius XM functionality â Improvement in Tow Bar functionality â Robustness in SW Performance post SOTA Update â Robustness in firmware updates post SOTA update â Navigation improvements â Improved Wi-Fi / Hotspot Functionality
SFCC_NOV2021_26
The Autonomous Emergency Braking (AEB) warning message is displayed on the instrument cluster (IPC).
JLRTB02059NAS3
NO AIR FLOW THROUGH FACE VENTS
BIG5NOV21_41B
IP31 Includes numerous bug fixes, and also activates wireless CarPlay and Android Auto functionality to all PIVI vehicles.
SFCC_OCT2021_15
COOLANT LEVEL SENSOR LOOSE
SFCC_OCT2021_20
AEB warning on Instrument Panel Cluster
SFCC_OCT2021_21
The wireless phone charger is not working with iPhone 12
SFCC_OCT2021_30
Transmission fluid leaks
SFCC_OCT2021_31
Timing chain replacement VVT Service Part Incorrectly Boxed
SFCC_OCT2021_32
Customer symptom of idle speed instability, check engine light illuminated.
SFCC_OCT2021_39
Roof Opening Panel Inoperative
SFCC_OCT2021_40
Heatshield Contact With Rear Driveshaft
SFCC_OCT2021_42
Seat Recliner Motor Inoperative
SFCC_OCT2021_43
Seat Power Fore/Aft Motor Inoperative
SFCC_OCT2021_44
Seat Power Height Adjustment Motor Inoperative
N576NAS1
Coolant level sensor loose.
N578NAS2
NON-START
SFCC_SEP2021_34
Poor Idle
SFCC_SEP2021_36
Customer States engine runs rough with MIL illuminated.
SFCC_SEP2021_38
Roof Opening Panel Inoperative
SFCC_SEP2021_44
Heatshield Contact With Rear Driveshaft
SSM75394
Oil Level Gauge (Dipstick) markings incorrect.
SSM75394ATT
Oil Level Gauge (Dipstick) markings incorrect.
SSM75463
MIL ILLUMINATED
SSM75429
ROOF OPENING PANEL INOPERATIVE
SSM75429ATT
ROOF OPENING PANEL INOPERATIVE
N572NAS3
Electric Supercharger Intermittent Operation
NAS21.08.012
Electric Supercharger Intermittent Operation
JLRTB02058NAS1
Tapping noise from A-pillar area.
JLRTB02090NAS1
Heatshield contact with rear driveshaft.
SFCC_AUG2021_25
SUSPENDED -- ENGINE NO-START
SFCC_AUG2021_32
Key remote functions and/or passive entry stopped working.
SFCC_AUG2021_33
Connectivity functions are no longer working.
SFCC_AUG2021_34
Navigation voice guidance no longer operational after latest NGI update
SFCC_AUG2021_37
Customer States engine runs rough with MIL illuminated.
SFCC_AUG2021_38
Customer states harsh shift, transmission warning lamp.
SFCC_AUG2021_39
â Customer states check engine light is illuminated.
SFCC_AUG2021_43
A customer may report that there is a cyclical knocking or judder type noise when braking.
SFCC_AUG2021_48
Heatshield Contact With Rear Driveshaft
N611NAS1
HEAT SHIELD CONTACT WITH REAR DRIVESHAFT
NAS21.07.024
HEAT SHIELD CONTACT WITH REAR DRIVESHAFT
SSM75479
Front Daytime Running Light(s) Are Not Working / Intermittent Operation
SSM75479ATT2
Front Daytime Running Light(s) Are Not Working / Intermittent Operation
SFCC_JUL2021_34
Affected vehicles may experience a no-start due to a CANBUS communications concern between the Body control module and the Instrument cluster.
SFCC_JUL2021_38
Request for software update shown on touchscreen
SFCC_JUL2021_39
Customer States iPhone 12 with MagSafe not charging when using the Wireless Device Charger feature
SFCC_JUL2021_41
Customer states downloaded software will not install
SFCC_JUL2021_43
BECM offline after programming.
SFCC_JUL2021_49
A customer may report that there is a cyclical knocking or judder type noise when braking.
SFCC_JUL2021_56
A customer may report that the roof opening panel does not operate or that the sunblind lost âOne Touchâ operation.
NAS21.07.013
NON-START DUE TO COMMUNICATION ISSUE BETWEEN IPC AND BCM
SSM75447
Brake noise and Judder felt through the floor during braking.
SSM75447ATT1
Brake noise and Judder felt through the floor during braking.
SSM75447ATT2
Brake noise and Judder felt through the floor during braking.
SSM75447ATT3
Brake noise and Judder felt through the floor during braking.
SFCC_JUN2021_18
Engine MIL and reduced engine performance.
SFCC_JUN2021_19
MISSING ACTIVITY KEYS
SFCC_JUN2021_23
Infotainment Updates
SFCC_JUN2021_24
Navigation voice guidance is not working with Apple CarPlay
SFCC_JUN2021_25
Intermittent Passive Entry Operation
SFCC_JUN2021_28
The vehicle does not Eco Stop.
SFCC_JUN2021_29
Check Engine MIL is illuminated.
SFCC_JUN2021_37
A customer may report that the roof opening panel does not operate or that the sunblind lost âOne Touchâ operation.
SFCC_JUN2021_38
A customer may report that the air conditioning system does not cool properly.
SFCC_MAY2021_20
MISSING ACTIVITY KEY
SFCC_MAY2021_25
Navigation displays current location as Berlin, Germany.
SFCC_MAY2021_28
Unable to log into InControl Account.
SFCC_MAY2021_29
Intermittent Passive Entry Operation
SFCC_MAY2021_34
The vehicle does not Eco Stop.
SFCC_MAY2021_41
A customer may report a tapping type noise while driving from the windshield area.
BIG5JUN21_44A
MIL and reduced engine performance.
BIG5JUN21_44B
MISSING ACTIVITY KEY
NAS21.06.012
The Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Panel Cluster (IPC) and reduced performance may be experienced, due to an intermittent internal short circuit within the electric supercharger circuit board.
NAS21.05.015.2
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where, due the global chip shortage, the Activity Key for the vehicle cannot be supplied.
JLRTB02076NAS1
Intermittently, the passive unlock feature does not work unless the smart key is in the customers hand, close to the vehicle.
SFCC_MAY2021_45
A customer may report a ratcheting sound when folding/ unfolding the second row seats.
SFCC_MAY2021_46
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
212205.029
Missing Activity Key
SSM75418
3 Zone Air Conditioning System Inoperative
SSM75411
Smart key inoperative
SSM75411ATT
Smart key inoperative
NAS21.05.015
MISSING ACTIVITY KEYS
BIG5MAY21_37
MISSING ACTIVITY KEY
SFCC_APR2021_18
Infotainment Updates
SFCC_APR2021_19
NAVIGATION DISPLAYS CURRENT LOCATION IS BERLIN, GERMANY
SFCC_APR2021_21
Customer is unable to log into InControl Account after account creation
SFCC_APR2021_22
Customer received âunknown errorâ when trying to log into Pivi profile
SFCC_APR2021_24
Intermittently, the passive unlock feature does not work unless the smart key is in the customer's hand.
SFCC_APR2021_27
There was a flashing D when slowing to a stop.
SFCC_APR2021_28
The Check Engine MIL is illuminated.
SFCC_APR2021_36
A customer may report a tapping type noise while driving from the windshield area.
SSM75349
Stop / start functionality Inoperative
SSM75296
Malfunction Indicator Lamp (MIL)/Check Engine Light (CEL)
JLRTB02059NAS2
Incorrect Operation of Climate Control Air Distribution
SFCC_MAR2021_21C
Pivi IP27.2 (OS 2.0.6)
SFCC_MAR2021_25
Intermittent Passive Entry Operation
SFCC_MAR2021_26
Pivi IP 30 Release
SFCC_MAR2021_27
Navigation Voice Control does not function
SFCC_MAR2021_32
High Pitch Noise when Turned to Full Lock
SFCC_MAR2021_33
The Check Engine MIL is illuminated.
SFCC_MAR2021_37
Tapping Noise from A-Pillar Area
SFCC_FEB2021_27
OS 2.0.8 VDC 9.1 Automatic Update
SFCC_FEB2021_28
WI-FI option does not function
SFCC_FEB2021_36
Seat Cover Staining / Discoloration
SFCC_FEB2021_37
Sunroof Only Opens Partially After Expedition Roof Rack Installation
SFCC_FEB2021_38
Tapping Noise from A-Pillar Area
JLRTB02078NAS1
After a short sleep cycle the auto high beam menu is set to disabled and the auto high beam feature will not operate, with no ability to override this option.
JLRTB02070NAS2
Incorrect cloth treatment at the manufacturer.
SSM75286
Pivi Pro navigation map data fails to install from USB device to vehicle
SSM75286ATT
Pivi Pro navigation map data fails to install from USB device to vehicle
SSM74940
Wifi, Incontrol App, Telematics not found.
SSM75281
Front Air Spring â Air Leak
SSM75281ATT
Front Air Spring â Air Leak
SSM75231
Low Coolant Warning Displayed on Instrument Cluster.
SSM75250
Opening Roof Panel â Does Not Slide Open.
JLRTB02070NAS1
Discoloration/water staining that cannot be removed by wiping may be evident on thebackrest and cushion covers of the front and/or second row seats.
SSM75219
Noise from rear load space compartment of vehicle â obvious to customer while driving.
SSM75219ATT
Noise from rear load space compartment of vehicle â obvious to customer while driving.
BIG5JAN21_42
Multi-ECU SOTA Update (OS 2.0.7) CHCM, GWM, SODL, SODR no-start condition after completing the update due to an issue with the Gateway Module (GWM).
SFCC_DEC2020_29
The engine is running rough. There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
SSM75178
Rear Harness Clash with Rear Exhaust Heat Shield and Rear Stabilizer Bar
SSM75178ATT
Rear Harness Clash with Rear Exhaust Heat Shield and Rear Stabilizer Bar
SSM75160
Water Ingress after Wading
SSM75160ATT
Water Ingress after Wading
SFCC_NOV2020_36
The engine fan runs excessively.
SSM75003
Steering gear Warning light on Instrument Cluster
SSM75003ATT
Steering gear Warning light on Instrument Cluster
SFCC_OCT2020_35
The engine will shut off at low speed approaching a stop and restart immediately by using the engine start button. There is a flashing âDâ in the instrument cluster.
SFCC_OCT2020_37
The Charge Warning message is on. The Check Engine Lamp is illuminated.
JLRTB02052NAS1
REAR DOORS DIFFICULT TO OPEN
SSM75038
Tapping Wind Noise from A-Pillar Area
NAS20.09.001
a number of Air Intake Kits (VPLEP0435) for New Defender vehicles may not contain the correct quantity of fasteners.
SSM71360
Software Update.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.