Vehicle report

2020 LAND ROVER DISCOVERY SPORT

Service bulletins

321 bulletins

Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.

E002 - 20JUL26

Service Bulletin/Repair Instructions

Exhaust System Oxygen (O2) Sensors - Extended Warranty

N861 DISCOVERY 20MAR26

Other

Charging fault on instrument cluster after update

SSM76411 - 10MAR26

Other

Smart Key Deactivated message on instrument cluster and unable to start their vehicle

Discovery_N861 02-20-2026

Other

The 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as intended. This can result in illumination of the Malfunction Indicator Lamp (MIL), loss of start/stop functionality and no communication during diagnostic sessions.

252602.027 - 12FEB26

Service Bulletin/Repair Instructions

Once the vehicle is powered down via ignition cycle, it may not restart depending on remaining residual charge.

TUCC_JAN2026_26

Other

After vehicle off, the fan continues to run at high speeds.

SSM000017-19DEC25

Other

Coolant fan may continue running at high speed after ignition shut-off

TUCC_DEC2025_39

Other

A battery warning light on and or electrical system failure message is displayed on instrument cluster.

Discovery_N861_17OCT25

Other

Mild Hybrid Electric Vehicle (MHEV) Battery Offline

SSM76386 - 29AUG25

Other

Body and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset or become inoperable every 8-10 minutes while driving.

Discovery_N861_18AUG25

Other

48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as intended. This can result in illumination of the Malfunction Indicator Lamp (MIL) ,

TUCC_JUN2025_57

Other

There is a knocking type noise from the front of the vehicle while driving on rough roads.

TUCC_JUN2025_46

Other

MIL on Instrument cluster.

SSM76301 - 11JUN25

Other

Front Stabilizer Bar Link - Noisy

Discovery_N861_16MAY25

Other

On certain 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as intended. Malfunction Indicator Lamp (MIL) might be illuminated, loss of start/stop functionality and no communication during diagnostic sessions.

TUCC_MAY2025_14

Other

AUTOFRED APPROVAL – COSMETIC DEFECT ON IDMA AND ICDM

Discovery_N861_18APR25

Other

Mild Hybrid Electric Vehicle (MHEV) Battery Offline

TUCC_APR2025_18

Other

Leaking windshield that caused the water ingress on the electrical component.

TUCC_APR2025_22

Other

Cosmetic defect to IDMA and ICDM will also be handled via AutoFRED for specific model callouts.

SSM76301 - 07APR25

Other

Front Stabilizer Bar Link - Noisy

MRC_H428_N769_MAR2025_44

Other

This extended warranty covers all repairs to, or replacement of the Infotainment Master Controller (IMC), for 1 year from 3rd February 2025 to 3rd February 2026 for all vehicles that have or will have an expired JLR vehicle warranty in this time period - Unlimited mileage.

SFCC_MAR2025_17

Other

There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the instrument cluster.

SFCC_MAR2025_18

Other

There have been several FRED submissions for a customer allegation of a brake noise concern.

SFCC_MAR2025_20

Other

There have been several FRED submissions for a customer allegation of brake judder/vibration.

Range_Rover_N861_21FEB25

Other

A concern has been identified where the 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as intended. This can result in illumination of the Malfunction Indicator Lamp (MIL), loss of start/stop functionality and no communication during diagnostic sessions. A software update to the Battery Energy Control Module (BECM) is required.

SSM76280

Other

JLR Engineering investigations have identified that customers are experiencing a red 'Stop Safely Electrical Fault Detected' warning message displayed in the message center, due to the 12V system not providing the correct electrical support.

NAS25.02.003

Service Bulletin/Repair Instructions

NGI Infotainment Class Action Settlement

SFCC_FEB2025_26

Other

Infotainment Master Controller (IMC) Extended Warranty

SFCC_FEB2025_45

Other

Low engine coolant lamp warning on instrument panel and/or coolant leak.

N769

Service Bulletin/Repair Instructions

Infotainment Master Controller (IMC) Extended Warranty

SSM76249

Other

Thermostat Housing Engine Coolant Leak

SSM76249ATT1

Other

Thermostat Housing Engine Coolant Leak

SSM76249ATT2

Other

Thermostat Housing Engine Coolant Leak

SSM76249ATT3

Other

Thermostat Housing Engine Coolant Leak

Discovery_N881_17JAN25

Other

POWERTRAIN CONTROL MODULE SOFTWARE UPDATE

Discovery_N861_20DEC24

Other

MILD HYBRID ELECTRIC VEHICLE (MHEV) BATTERY OFFLINE

SSM76173

Other

MHEV DCDC Internal Failure With Warning Message Displayed On The Instrument Panel

SSM76166

Other

Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected

Discovery_N861_15NOV24

Other

Mild Hybrid Electric Vehicle (MHEV) Battery Offline

SSM76149

Other

Fuel Pump Driver Module Inoperative

Discovery_N861_18OCT24

Other

MILD HYBRID ELECTRIC VEHICLE (MHEV) BATTERY OFFLINE

SFCC_OCT2024_45

Other

Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device.

Discovery_N861_20SEP24

Other

A concern has been identified where the 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as intended. This can result in illumination of the Malfunction Indicator Lamp (MIL) ,loss of start/stop functionality and no communication during diagnostic sessions. A software update to the Battery Energy Control Module (BECM) is required.

SFCC_SEP2024_43

Other

'Stop Safely Electrical Fault Detected' warning message on the instrument panel.

SFCC_SEP2024_52

Other

A customer may report that the windshield wipers stop up on the windshield when turned off.

DISCOVERY N861

Other

Mild Hybrid Electric Vehicle (MHEV) Battery Offline

EVA2 SOTA 4.2.0

Over The Air

Improvements to SOTA (Software Over The Air) capability.

Discovery_.N861_19JUL24

Other

On certain 2020 to 2022 model year Range Rover, 2019 to 2022 model year Range Rover Sport, 2019 to 2020 model year RangeRover Evoque and 2020 model year Discovery Sport vehicles, the 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offlinestate and no longer communicates or functions as intended. This can result in illumination of the Malfunction Indicator Lamp (MIL) ,loss of start/stop functionality and no communication during diagnostic sessions.

SFCC_JUL2024_41

Other

Low coolant light on or smell of coolant from engine area.

N861 DISCOVERY

Other

Mild Hybrid Electric Vehicle (MHEV) Battery Offline

SFCC_JUN2024_45

Other

Low coolant light on or smell of coolant from engine area.

N795-DISCOVERY

Other

A concern has been identified where certain vehicles are failing to complete existing Software Over The Air (SOTA) updates for the Vehicle Domain Controller (VDC) and PIVI. These vehicles have now been stopped from future SOTA attempts and require a wired intervention. A software update to the TCU is required

N861-DISCOVERY

Other

Charging fault on instrument cluster after update.

SFCC_MAY2024_45

Other

On certain 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as intended. Malfunction Indicator Lamp (MIL) might be illuminated with code U0111- 00, loss of start/stop functionality and no communication during diagnostic sessions..

SFCC_MAR2024_25

Service Bulletin/Repair Instructions

A concern has been identified where the 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as intended. This can result in illumination of the Malfunction Indicator Lamp (MIL), loss of start/stop functionality and no communication during diagnostic sessions. A software update to the Battery Energy Control Module (BECM) is required.

SFCC_MAR2024_72

Service Bulletin/Repair Instructions

A Customer may complain of an SRS system warning message being displayed on the instrument panel.

BIG5MAR24_32

Service Bulletin/Repair Instructions

A concern has been identified where the 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as intended

JLRP00257

Service Bulletin/Repair Instructions

Extended warranty on DMTL Pumps 2020MY to 2021MY.

SFCC_JAN2024_41

Service Bulletin/Repair Instructions

After thermostat replacement, the instrument cluster says that the engine is overheating while driving.

SFCC_DEC2023_32

Service Bulletin/Repair Instructions

Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found that workflow may provide false result if IMC is not in a faulted state when workflow is run to identify potential Polar Switch Firmware fault.

SFCC_NOV2023_30

Service Bulletin/Repair Instructions

Startup battery keeps draining / Vehicle will not start

SFCC_OCT2023_40

Service Bulletin/Repair Instructions

Customer reports lack of power and/or check engine light on.

SFCC_OCT2023_50

Service Bulletin/Repair Instructions

There is moisture inside the headlamp lens

SSM75814

Service Bulletin/Repair Instructions

Weather and Park & Pay Apps disappear after PIVI update

WACCSEP23_6

Service Bulletin/Repair Instructions

Battery low warning displayed on instrument cluster and/or no-start

SFCC_SEP2023_45

Service Bulletin/Repair Instructions

The wiper blades streak, smear, judder or squeak during operation

SFCC_SEP2023_46

Service Bulletin/Repair Instructions

The sunglass holder won’t open or does not operate correctly

SSM75939

Service Bulletin/Repair Instructions

PDC Park distance control no volume

SFCC_AUG2023_46

Service Bulletin/Repair Instructions

Lack of power, MIL on.

SSM75724

Service Bulletin/Repair Instructions

MISFIRE OR ROUGH RUNNING

SSM75724ATT

Service Bulletin/Repair Instructions

MISFIRE OR ROUGH RUNNING

SSM76039

Service Bulletin/Repair Instructions

Vehicle Will Not Charge

SFCC_JUN2023_46

Service Bulletin/Repair Instructions

A customer may report that the front or rear door latch does not operate as expected.

SSM76022

Service Bulletin/Repair Instructions

JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated.

SSM75153

Service Bulletin/Repair Instructions

Creaking Type Noise When Steering

SSM75153ATT1

Service Bulletin/Repair Instructions

Creaking Type Noise When Steering

SSM75153ATT2

Service Bulletin/Repair Instructions

Creaking Type Noise When Steering

SFCC_APR2023_32

Service Bulletin/Repair Instructions

Customer reports of 12V battery issues. These range from battery low warning displayed to no-start.

SSM75963

Service Bulletin/Repair Instructions

Amber Malfunction Indicator Lamp (MIL) Displayed – Engine May Not Start With Multiple DTCs Present

SSM75951

Service Bulletin/Repair Instructions

Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App & Parking app are inoperative.

SFCC_FEB2023_36

Service Bulletin/Repair Instructions

Customer reports, Engine Light is on and poor cabin heating.

SFCC_FEB2023_38

Service Bulletin/Repair Instructions

Customer reports, Engine Light is on and engine running rough.

SSM75930

Service Bulletin/Repair Instructions

ENGINE MISFIRE

SSM75871

Service Bulletin/Repair Instructions

Tailgate not closing when opened using the passive entry

SSM75918

Service Bulletin/Repair Instructions

CHECK ENGINE (AMBER) AND POOR CABIN HEATING

SSM75908

Service Bulletin/Repair Instructions

Malfunction Indicator Lamp

SSM75825

Service Bulletin/Repair Instructions

MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.

SSM75825ATT

Service Bulletin/Repair Instructions

MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.

SSM75153ATT3

Service Bulletin/Repair Instructions

Creak Noise coming from the front of the vehicle while steering.

SSM75153ATT4

Service Bulletin/Repair Instructions

Creak Noise coming from the front of the vehicle while steering.

SSM75153ATT5

Service Bulletin/Repair Instructions

Creak Noise coming from the front of the vehicle while steering.

SFCC_NOV2022_35

Service Bulletin/Repair Instructions

Customers will be reporting a squeaking noise inside the cabin.

SFCC_OCT2022_24

Service Bulletin/Repair Instructions

SOS Limited Availability or SOS Not available warning message displayed

SFCC_OCT2022_31

Service Bulletin/Repair Instructions

MHEV DC/DC Converter – Squeaking noise from Cabin

SFCC_OCT2022_34

Service Bulletin/Repair Instructions

Customer reports that low coolant lamp on, coolant leak.

SSM75824

Service Bulletin/Repair Instructions

Chassis Control Module (CHCM) Suspension Warning on Cluster

SSM75618

Service Bulletin/Repair Instructions

NEAR FIELD SENSING FEATURE DEGRADATION

SSM75805

Service Bulletin/Repair Instructions

NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD

SSM75855

Service Bulletin/Repair Instructions

UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING

SFCC_SEP2022_30

Service Bulletin/Repair Instructions

Message center displays ‘Coolant Level Low’ warning message.

SFCC_SEP2022_31

Service Bulletin/Repair Instructions

Vehicle will have a lack of power, drivability issues, and possible check engine light on.

SFCC_SEP2022_37

Service Bulletin/Repair Instructions

Suspension Warning Displayed On Instrument Cluster

SSM75848

Service Bulletin/Repair Instructions

PIVI LOSS OF GPS LOCATION AND CLOCK TIME

SSM75848ATT

Service Bulletin/Repair Instructions

PIVI LOSS OF GPS LOCATION AND CLOCK TIME

N430v6

Service Bulletin/Repair Instructions

EVAPORATIVE EMISSION PURGE VALVE CALIBRATION

SFCC_AUG2022_35

Service Bulletin/Repair Instructions

Vehicle will have a lack of power, drivability issues, and possible check engine light on.

SFCC_AUG2022_37

Service Bulletin/Repair Instructions

Customer reports coolant level low message on dash or a coolant leak.

SSM75808

Service Bulletin/Repair Instructions

COOLANT LEVEL LOW WARNING MESSAGE

SFCC_JUN2022_32

Service Bulletin/Repair Instructions

Driveline Noise or Vibration

SSM75708

Service Bulletin/Repair Instructions

USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating

SFCC_MAY2022_18

Service Bulletin/Repair Instructions

Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger

SSM75744

Service Bulletin/Repair Instructions

ACCESSORY DASHBOARD CAMERA INOPERATIVE

SFCC_APR2022_17

Service Bulletin/Repair Instructions

Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger

SFCC_APR2022_18

Service Bulletin/Repair Instructions

Customer reports numerous concerns, such as low battery warning message on startup, or vehicle will not start after sitting.

SFCC_APR2022_38

Service Bulletin/Repair Instructions

A customer may report that the load through center seat does not fold properly

SFCC_APR2022_40

Service Bulletin/Repair Instructions

A customer may report that the 2nd row seat makes a ratcheting noise or is difficult to manually folding/ unfolding the seat.

SFCC_MAR2022_22

Service Bulletin/Repair Instructions

Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger

SFCC_MAR2022_41

Service Bulletin/Repair Instructions

A customer may report that the load through center seat does not fold properly.

SFCC_MAR2022_43

Service Bulletin/Repair Instructions

A customer may report that the 2nd row seat makes a ratcheting noise or is difficult to manually folding/ unfolding the seat.

SFCC_FEB2022_22

Service Bulletin/Repair Instructions

Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger

SFCC_FEB2022_38

Service Bulletin/Repair Instructions

Charge warning light on, MIL light

SSM75666

Service Bulletin/Repair Instructions

HVAC taking longer than expected to warm the cabin in cold environments.

JLRTB02094NAS1

Service Bulletin/Repair Instructions

AC DOES NOT OPERATE AS EXPECTED DUE TO REFRIGERANT LEAK.

SFCC_JAN2022_22

Service Bulletin/Repair Instructions

Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger

SFCC_JAN2022_46

Service Bulletin/Repair Instructions

Seat Mounted Seat Switches Not Working

SSM75647

Service Bulletin/Repair Instructions

SOS limited availability / SOS Not available

SSM75643

Service Bulletin/Repair Instructions

Massage Seat PIVI Screen Button – Greyed Out

SFCC_DEC2021_20

Service Bulletin/Repair Instructions

Navigation voice guidance no longer operational after latest NGI update

SFCC_DEC2021_44

Service Bulletin/Repair Instructions

Seat Mounted Seat Switches Not Working

SSM75635

Service Bulletin/Repair Instructions

Ingenium I4 2.0L Petrol logging P0142-00 O2 Sensor Circuit Bank 1 Sensor 3

SSM75619

Service Bulletin/Repair Instructions

Seat mounted seat switches - Seats not moving

SSM75620

Service Bulletin/Repair Instructions

Seat mounted seat switches - Seats not moving

IC TP 21B

Service Bulletin/Repair Instructions

4X4I SCREEN The screen will show the correct pitch and roll angle of the vehicle APPLE CARPLAY Turn by turn voice guidance will now work in Apple CarPlay Maps INSTRUMENT PANEL CLUSTER CONTROL MODULE B (IPCB) When playing FM radio source the IPCB will no longer show a Gray background COMPASS VIEW The north indicator "N" in compass view will be updated when there is a theme change HOTSPOT CONNECTIVITY Improved stability of Hotspot functionality DVD Improved stability of DVD functionality ELECTRIC VEHICLE (EV) CHARGING Charging port will flash green instead of blue when charging MEDIA PLAYER Album art is now available in media library STEERING WHEEL CONTROLS Improved stability of Steering wheel control functionality after using rear media feature REAR SEAT ENTERTAINMENT (RSE) Video can now be played on both rear screens at the same time In the rear right screen, the text for passenger and driver seats are no longer swapped in German SELF-LEARNING CAR Improved stability of self learning car mode SETTINGS In the Chattanooga region in USA near the Eastern/Central time zone border the infotainment time is now no longer 1 hour behind in Auto mode Telematic Control Unit Module (TCU) installation popup will no longer display message in English while the language is set to Chinese SYSTEM Improved stability on start up TIMED CLIMATE Timed climate icon will no longer appear on Interactive Display Module 'A' (IDMA) while vehicle is in motion

SFCC_NOV2021_19

Service Bulletin/Repair Instructions

Affected vehicles will require software updates to the TCU & ICCM using Pathfinder to enable future SOTA updates and to install the latest PIVI IP31 software

SFCC_NOV2021_24

Service Bulletin/Repair Instructions

Improvements/Fixes – Improvement in system stability – Improvements in acoustic reliability / Audio loss – Graphical Improvements – Flickering cluster for media info – Improved Speech support for features like Weather, Nav – Poor Speech recognition – Improvement in stability of personalization features – Introduction of IP oriented Sirius XM functionality – Improvement in Tow Bar functionality – Robustness in SW Performance post SOTA Update – Robustness in firmware updates post SOTA update – Navigation improvements – Improved Wi-Fi / Hotspot Functionality

SFCC_NOV2021_25

Service Bulletin/Repair Instructions

Post 21A Update Apple CarPlay® Navigation Voice Guidance Not Heard

BIG5NOV21_41A

Service Bulletin/Repair Instructions

21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as Waze.

SFCC_OCT2021_21

Service Bulletin/Repair Instructions

The wireless phone charger is not working with iPhone 12

SFCC_OCT2021_22

Service Bulletin/Repair Instructions

Navigation voice guidance no longer operational after latest NGI update

SFCC_OCT2021_30

Service Bulletin/Repair Instructions

Transmission fluid leaks

SFCC_OCT2021_31

Service Bulletin/Repair Instructions

Timing chain replacement VVT Service Part Incorrectly Boxed

SFCC_OCT2021_42

Service Bulletin/Repair Instructions

Seat Recliner Motor Inoperative

SFCC_SEP2021_25

Service Bulletin/Repair Instructions

Navigation voice guidance no longer operational after latest NGI update

SFCC_SEP2021_36

Service Bulletin/Repair Instructions

Customer States engine runs rough with MIL illuminated.

LTB01285NAS2

Service Bulletin/Repair Instructions

NOISE FROM FRONT SUSPENSION

SSM75463

Service Bulletin/Repair Instructions

MIL ILLUMINATED

SFCC_AUG2021_32

Service Bulletin/Repair Instructions

Key remote functions and/or passive entry stopped working.

SFCC_AUG2021_33

Service Bulletin/Repair Instructions

Connectivity functions are no longer working.

SFCC_AUG2021_34

Service Bulletin/Repair Instructions

Navigation voice guidance no longer operational after latest NGI update

SFCC_AUG2021_37

Service Bulletin/Repair Instructions

Customer States engine runs rough with MIL illuminated.

SFCC_AUG2021_38

Service Bulletin/Repair Instructions

Customer states harsh shift, transmission warning lamp.

SFCC_AUG2021_39

Service Bulletin/Repair Instructions

– Customer states check engine light is illuminated.

SSM75469

Service Bulletin/Repair Instructions

Accessory Fit Roof Rail Trim(s)/ Cap(s) Not Correctly Fitted Causing Poor Appearance

SSM75469ATT

Service Bulletin/Repair Instructions

Accessory Fit Roof Rail Trim(s)/ Cap(s) Not Correctly Fitted Causing Poor Appearance

SFCC_JUL2021_40

Service Bulletin/Repair Instructions

Navigation voice guidance no longer operational after latest NGI update

SFCC_JUL2021_43

Service Bulletin/Repair Instructions

BECM offline after programming.

JLRTB02060NAS4

Service Bulletin/Repair Instructions

A knocking noise from the front suspension when driving over uneven road surfaces or speed bumps, at speeds of up to 40 km/h (25 mph) may be evident.

SFCC_JUN2021_24

Service Bulletin/Repair Instructions

Navigation voice guidance is not working with Apple CarPlay

SFCC_JUN2021_28

Service Bulletin/Repair Instructions

The vehicle does not Eco Stop.

SFCC_JUN2021_29

Service Bulletin/Repair Instructions

Check Engine MIL is illuminated.

SFCC_JUN2021_31

Service Bulletin/Repair Instructions

There is an odor from the vehicle after driving for a long time.

SFCC_JUN2021_39

Service Bulletin/Repair Instructions

A customer may report a knocking type noise from the front suspension while driving.

SFCC_MAY2021_34

Service Bulletin/Repair Instructions

The vehicle does not Eco Stop.

SFCC_MAY2021_45

Service Bulletin/Repair Instructions

A customer may report a ratcheting sound when folding/ unfolding the second row seats.

SFCC_MAY2021_46

Service Bulletin/Repair Instructions

A customer may express a concern that there is moisture inside one of the rear lamp assemblies.

SFCC_MAY2021_47

Service Bulletin/Repair Instructions

A customer may report the air conditioning system is not cooling properly.

SSM75411

Service Bulletin/Repair Instructions

Smart key inoperative

SSM75411ATT

Service Bulletin/Repair Instructions

Smart key inoperative

SSM75416

Service Bulletin/Repair Instructions

Update Apple Carplay Navigation Voice Guidance Not Heard

SFCC_APR2021_20

Service Bulletin/Repair Instructions

IMC Update 21A will not install

SFCC_APR2021_27

Service Bulletin/Repair Instructions

There was a flashing D when slowing to a stop.

SFCC_APR2021_29

Service Bulletin/Repair Instructions

There is an odor from the vehicle after driving for a long time.

SFCC_APR2021_32

Service Bulletin/Repair Instructions

There is a noise from the vehicle while driving.

SFCC_APR2021_37

Service Bulletin/Repair Instructions

A customer may report a knock type noise can be heard on full right lock or full left lock, turning in a tight circle and at low speeds.

SFCC_APR2021_44

Service Bulletin/Repair Instructions

A customer may report the air conditioning system is not cooling properly.

SSM75316

Service Bulletin/Repair Instructions

Knock noise on full lock from steering gear

SFCC_MAR2021_21A

Service Bulletin/Repair Instructions

IMC 20C1 Software Release

SFCC_MAR2021_21B

Service Bulletin/Repair Instructions

TCU v19.2

SFCC_MAR2021_21C

Service Bulletin/Repair Instructions

Pivi IP27.2 (OS 2.0.6)

SFCC_MAR2021_23

Service Bulletin/Repair Instructions

Automatic High Beam Disabled

SFCC_MAR2021_27

Service Bulletin/Repair Instructions

Navigation Voice Control does not function

SFCC_MAR2021_31

Service Bulletin/Repair Instructions

Lost Communication With Battery Energy Control Module "A"

SFCC_MAR2021_44

Service Bulletin/Repair Instructions

HVAC Evaporator Refrigerant Leak

SFCC_MAR2021_45

Service Bulletin/Repair Instructions

A customer may report the air conditioning system is not cooling properly.

SFCC_FEB2021_24A

Service Bulletin/Repair Instructions

IMC 20C1 Software Release

SFCC_FEB2021_24B

Service Bulletin/Repair Instructions

TCU v19.2

SFCC_FEB2021_24C

Service Bulletin/Repair Instructions

Pivi IP27.1 (OS 2.0.6)

SFCC_FEB2021_33

Service Bulletin/Repair Instructions

Check Engine MIL

SFCC_FEB2021_34

Service Bulletin/Repair Instructions

Check Engine MIL

SFCC_FEB2021_42

Service Bulletin/Repair Instructions

HVAC Evaporator Refrigerant Leak

SFCC_FEB2021_43

Service Bulletin/Repair Instructions

A customer may report the air conditioning system is not cooling properly.

JLRTB02060NAS3

Service Bulletin/Repair Instructions

KNOCKING NOISE FROM FRONT SUSPENSION LOWER CONTROL ARMS

LTB00552NAS3

Service Bulletin/Repair Instructions

RESCINDED - Windshield Wiper Noise / Judder / Streak - RESCINDED

SFCC_JAN2021_15

Service Bulletin/Repair Instructions

To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of variable valve timing (VVT) solenoids on both intake an exhaust.

SFCC_JAN2021_31

Service Bulletin/Repair Instructions

The Check Engine MIL is illuminated.

SFCC_JAN2021_37

Service Bulletin/Repair Instructions

A customer may report a rattle type noise from the floor console area between the front seats.

SFCC_JAN2021_42

Service Bulletin/Repair Instructions

A customer may report the air conditioning system is not cooling properly.

BIG5JAN21_43

Service Bulletin/Repair Instructions

To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of variable camshaft timing (VCT) solenoids on both intake an exhaust.

SSM75211

Service Bulletin/Repair Instructions

Customer may report a rattle noise from around the floor console, between the front seats.

SSM75211ATT1

Service Bulletin/Repair Instructions

Customer may report a rattle noise from around the floor console, between the front seats.

SSM75211ATT2

Service Bulletin/Repair Instructions

Customer may report a rattle noise from around the floor console, between the front seats.

N481NAS2

Service Bulletin/Repair Instructions

Variable Camshaft Timing (VCT) Solenoids

NAS20.11.002v2

Service Bulletin/Repair Instructions

VARIABLE CAMSHAFT TIMING (VCT) SOLENOIDS

SFCC_DEC2020_29

Service Bulletin/Repair Instructions

The engine is running rough. There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.

SFCC_DEC2020_35

Service Bulletin/Repair Instructions

Secondary Door Seal Loose

SSM75186

Service Bulletin/Repair Instructions

No cabin heating while running in vehicle in EV mode.

LTB00865NAS3

Service Bulletin/Repair Instructions

ROOF MOLDING LOOSE/ADRIFT

SFCC_NOV2020_16

Service Bulletin/Repair Instructions

To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of variable camshaft timing (VCT) solenoids on both intake an exhaust.

SFCC_NOV2020_34

Service Bulletin/Repair Instructions

There is an odor from the car that is sometimes perceived as a fuel smell.

SFCC_NOV2020_36

Service Bulletin/Repair Instructions

The engine fan runs excessively.

SFCC_NOV2020_50

Service Bulletin/Repair Instructions

A customer may report that the secondary door seal is coming loose or does not fit the properly around the door opening.

BIG5NOV20_30

Service Bulletin/Repair Instructions

To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of variable camshaft timing (VCT) solenoids on both intake an exhaust.

SSM74970

Service Bulletin/Repair Instructions

JLR is investigating customers reporting a strong oil smell or a foul odor inside the cabin, mentioning that it seems to be coming from in the engine region. Some customers also notice an oil leak under the vehicle that is identified to be coming from the Power Transfer Unit (PTU).

JLRTB02060NAS2

Service Bulletin/Repair Instructions

KNOCKING NOISE FROM FRONT SUSPENSION LOWER CONTROL ARMS

N481NAS1

Service Bulletin/Repair Instructions

Variable Camshaft Timing (VCT) Solenoids

SSM74971

Service Bulletin/Repair Instructions

Customers reporting one or multiple warning messages being displayed on the Instrument Panel Cluster (IPC) related to the driveline system

SFCC_OCT2020_16

Service Bulletin/Repair Instructions

To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of variable valve timing (VVT) solenoids on both intake an exhaust.

SFCC_OCT2020_35

Service Bulletin/Repair Instructions

The engine will shut off at low speed approaching a stop and restart immediately by using the engine start button. There is a flashing ‘D’ in the instrument cluster.

SFCC_OCT2020_40

Service Bulletin/Repair Instructions

The Check Engine Lamp is illuminated.

SFCC_OCT2020_42

Service Bulletin/Repair Instructions

A customer may report a knocking type noise from the front suspension while driving.

JLRTB02060NAS1

Service Bulletin/Repair Instructions

A knocking noise from the front suspension when driving over uneven road surfaces orspeed bumps, at speeds of up to 40 km/h (25 mph) may be evident.

SFCC_SEP2020_27

Service Bulletin/Repair Instructions

The engine fan will run sometimes after the engine is shut off.

SFCC_SEP2020_29

Service Bulletin/Repair Instructions

There is a squeak from the engine at startup or shut down.

SFCC_SEP2020_4

Service Bulletin/Repair Instructions

There is a noise or judder when turning at low speeds from the Active Driveline.

JLRTB02055NAS1

Service Bulletin/Repair Instructions

NONSTART IN AMBIENT COLD TEMPERATURES

SFCC_AUG2020_12

Service Bulletin/Repair Instructions

EMISSION RECALL N409 – OBD SYSTEM READINESS EMISSIONS RECALL N430 – PURGE VALVE CALIBRATION

SFCC_AUG2020_30

Service Bulletin/Repair Instructions

The engine will shut off at a stop and restart immediately by using the start button.

SFCC Jul20_18

Service Bulletin/Repair Instructions

The Check Engine MIL is on. There is a lack of power from the engine.

SFCC Jul20_26

Service Bulletin/Repair Instructions

20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio popping noise iOS13 Bluetooth improvements Additional improvements

SFCC Jul20_7

Service Bulletin/Repair Instructions

RE-LAUNCHED CAMPAIGNS N451 & H291 AJ20P ENGINE COOLANT PUMP OPERATION

SSM74895

Service Bulletin/Repair Instructions

Corrosion in EJB (Engine Junction Box)

NAS20.07.012

Service Bulletin/Repair Instructions

An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range which may experience excessive engine cooling fan noise in the passenger compartment and eventual degradation of the engine cooling system performance.

SSM74892

Service Bulletin/Repair Instructions

Customer reports of steering wheel mis-alignment.

SSM74892ATT

Service Bulletin/Repair Instructions

Customer reports of steering wheel mis-alignment.

N451NAS2

Service Bulletin/Repair Instructions

A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range which may experience excessive engine cooling fan noise in the passenger compartment and eventual degradation of the engine cooling system performance.

NAS20.07.001

Service Bulletin/Repair Instructions

Please be advised that effective immediately Service Actions H291 and N451, Coolant Pump Operation, have been reinstated.

BIG5_JUN_42

Service Bulletin/Repair Instructions

EFFECTIVE JUNE 10TH 2020 . N451 AND H291 CAMPAIGNS HAVE BEEN SUSPENDED. IT HAS BEEN DETERMINED THAT THE NEW SOFTWARE IS MISSING CERTAIN PARTS OF THE CALIBRATION WHICH WILL RESULT IN UNSUCCESSFUL DOWNLOADS.

SFCC_JUN2020_17

Service Bulletin/Repair Instructions

The engine runs poorly at low engine speed.

SFCC_JUN2020_20

Service Bulletin/Repair Instructions

There is a lag when accelerating while rolling. The vehicle is sluggish.

SFCC_JUN2020_21

Service Bulletin/Repair Instructions

There is a noise when turning. There is a judder/vibration when turning.

SFCC_JUN2020_8

Service Bulletin/Repair Instructions

Service Actions H291 and N451 Temporarily Suspended

SSM74856

Service Bulletin/Repair Instructions

Suspended Campaign N451

BIG5_JUN_48

Service Bulletin/Repair Instructions

Affected vehicles require a software update to the Powertrain Control Module (PCM) to prevent radiator fans running continuously

NAS20.02.006_2

Service Bulletin/Repair Instructions

A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the evaporative fuel system fails to comply with the regulated standards.

NAS20.06.006

Service Bulletin/Repair Instructions

Service Actions H291 and N451 Temporarily Suspended

N451NAS1

Service Bulletin/Repair Instructions

A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range which may experience excessive engine cooling fan noise in the passenger compartment and eventual degradation of the engine cooling system performance.

NAS20.06.004

Service Bulletin/Repair Instructions

An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range which may experience excessive engine cooling fan noise in the passenger compartment and eventual degradation of the engine cooling system performance.

SFCC_MAY2020_28

Service Bulletin/Repair Instructions

There is a lag when accelerating while rolling. The vehicle is sluggish.

JLRTB02012NAS2

Service Bulletin/Repair Instructions

The heated seat feature may not operate as expected and a customer may express one of the follow concerns: The heated seat temperature is slow to increase after the feature is turned on. The heated seat temperature does not decrease after the feature is turned off.

SSM74779

Service Bulletin/Repair Instructions

JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM & DAB), specifically relating to reports of the touchscreen displaying “Radio not available” from vehicle start-up and continues for the entire drive.

SFCC_APR20_PG10

Service Bulletin/Repair Instructions

The Midline cluster software incorrectly interprets a reset of the “Fuel Consumption” signal at vehicle start up as fuel consumed and incorrectly calculates fuel economy is poorer than actually achieved, leading to incorrect low calculation of range display.

SFCC_APR20_PG24

Service Bulletin/Repair Instructions

• There is a loud noise from the front of the vehicle. • The Check Engine MIL is on.

SFCC_APR20_PG25

Service Bulletin/Repair Instructions

• There is a lag when accelerating while rolling. • The vehicle is sluggish.

SFCC_APR20_PG28

Service Bulletin/Repair Instructions

To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward. SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software.

SFCC_APR20_PG31

Service Bulletin/Repair Instructions

Popping sound or crackling noise from the audio system while in use.

SFCC_APR20_PG36

Service Bulletin/Repair Instructions

A customer/ technician may notice what the perceive as a leak from the front brake calipers during PDI.

NAS20.02.002_2

Service Bulletin/Repair Instructions

A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the warranty period for certain items in the Owner's Handbook may be incorrect. The 12V startup battery warranty period for all listed vehicle lines and the bumper-to-bumper warranty period for Discovery and Range Rover Velar (only) may not contain the correct details. The correct warranty period is 4 years or 50,000 miles (whichever occurs first) for both items.

NAS20.02.019_2

Service Bulletin/Repair Instructions

An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range which may experience a quiescent drain on the startup battery due to the Instrument Panel Cluster (IPC) Control Module remaining active.

N452UPS2320-1BNA

Service Bulletin/Repair Instructions

A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the Instrument Panel Cluster (IPC) may display a lower than expected remaining range.

NAS20.04.002

Service Bulletin/Repair Instructions

An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where the Traffic Sign Recognition (TSR) system may not operate as expected. TSR and Adaptive Speed Limiter are not supported on these vehicles without Navigation system. To correct this mis-build condition and prevent these features, and Instrument Panel Cluster (IPC) displays, from not functioning correctly, a software update is required to remove the features, including selections in the IPC menus.

NAS20.04.003

Service Bulletin/Repair Instructions

An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where the Instrument Panel Cluster (IPC) may display a lower than expected remaining range.

SSM74786

Service Bulletin/Repair Instructions

When attempting to complete the “Replace ECU” application for the Occupant Classification System Module (OCS) the application fails. The error message ‘The following error was encountered: ’ is displayed to the user.

LTB01294NAS3

Service Bulletin/Repair Instructions

A knocking noise from the front suspension when driving over uneven road surfaces or speed bumps, at speeds of up to 40 km/h (25 mph) may be evident.

JLRTB02030NAS1

Service Bulletin/Repair Instructions

A loud noise can be heard coming from the engine compartment. Investigation has found that the engine cooling fan is constantly running at high speed and the following Diagnostic Trouble Codes (DTCs) may be stored in the Powertrain Control Module (PCM): • P2B61-73 • P26CB-72

SFCC_MAR12_10

Service Bulletin/Repair Instructions

Affected vehicles will have new software downloaded to the Transmission Control Module.

SFCC_MAR12_21

Service Bulletin/Repair Instructions

The Check Engine MIL is on.

SFCC_MAR12_29

Service Bulletin/Repair Instructions

XM radio is inop.

SFCC_MAR12_30

Service Bulletin/Repair Instructions

Popping sound or crackling noise from the audio system while in use.

SFCC_MAR12_35

Service Bulletin/Repair Instructions

Customer may report that the heated seats are slow to warm or cool off.

NAS20.03.004

Service Bulletin/Repair Instructions

An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range which may experience restricted performance and a 'Gearbox Fault Detected' warning message displayed on the Instrument Panel Cluster (IPC).

JLRTB02023NAS1

Service Bulletin/Repair Instructions

The Malfunction Indicator Lamp (MIL) is illuminated on the Instrument Panel Cluster (IPC) with a small loss in performance and reduction in accelerator response.

SFCC_FEB20_13

Service Bulletin/Repair Instructions

Revised engine control module software is required to fix a purge valve calibration concern that could potentially increase evaporative emissions

SFCC_FEB20_14

Service Bulletin/Repair Instructions

Existing handbooks state incorrect battery and or vehicle warranty coverages.

SFCC_FEB20_33

Service Bulletin/Repair Instructions

The vehicle will not start.

SFCC_FEB20_34

Service Bulletin/Repair Instructions

XM radio is inop.

N430NAS1

Service Bulletin/Repair Instructions

A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the evaporative fuel system fails to comply with the regulated standards.

NAS20.02.006

Service Bulletin/Repair Instructions

A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the evaporative fuel system fails to comply with the regulated standards

NAS20.02.002

Service Bulletin/Repair Instructions

A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the warranty period for certain items in the Owner's Handbook may be incorrect. The 12V startup battery warranty period for all listed vehicle lines and the bumper-to-bumper warranty period for Discovery and Range Rover Velar (only) may not contain the correct details. The correct warranty period is 4 years or 50,000 miles (whichever occurs first) for both items.

NAS20.01.011

Service Bulletin/Repair Instructions

A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where updated DCDC Invertor software has been released to update the functionality of the Field Effect Transistors (FET) for vehicles manufactured prior to October 1, 2019.

UPS00120-2BNAS1

Service Bulletin/Repair Instructions

A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where updated DCDC Invertor software has been released to update the functionality of the Field Effect Transistors (FET) for vehicles manufactured prior to October 1, 2019.

NAS19.10.019_3

Service Bulletin/Repair Instructions

A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range which may not start due to the Gateway Control Module (GWM) not initializing.

UPS10819-2BNAS2

Service Bulletin/Repair Instructions

A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range which may not start due to the Gateway Control Module (GWM) not initializing.

SFCC_JAN20_11

Service Bulletin/Repair Instructions

Remove existing handbook and replace with latest version. Complete at PDI , prior to delivery or at next service visit for sold cars.

SFCC_JAN20_22

Service Bulletin/Repair Instructions

Popping sound or crackling noise from the audio system while in use.

SSM74569

Service Bulletin/Repair Instructions

Customer experiences, ‘Low battery message’ on the instrument panel, and is unable to start the vehicle. No associated DTC’s flagged.

SSM74569Att

Service Bulletin/Repair Instructions

Customer experiences, ‘Low battery message’ on the instrument panel, and is unable to start the vehicle. No associated DTC’s flagged.

NAS19.12.017

Service Bulletin/Repair Instructions

An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range which do not display the massage seat control screen when the soft key is selected.

NAS19.10.019_2

Service Bulletin/Repair Instructions

A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range which may not start due to the Gateway Control Module (GWM) not initializing.

JLRTB02014NAS1

Service Bulletin/Repair Instructions

The heated seat feature may not operate as expected and a customer may express one of the follow concerns: The heated seat temperature is slow to increase after the feature has been turned ON. The heated seat temperature does not decrease after the feature has been turned OFF.

SSM74599

Service Bulletin/Repair Instructions

Inconsistent Bluetooth connectivity for customers following an Android or Apple operating software (OS) update.

TechRS_NOV19_100

Service Bulletin/Repair Instructions

Customer is able to unlock and lock the vehicle but not able to start vehicle

TechRS_NOV19_104

Service Bulletin/Repair Instructions

SOTA download does not complete first time through

TechRS_NOV19_106

Service Bulletin/Repair Instructions

Quiescent battery drain due to TCU module.

TechRS_NOV19_108

Service Bulletin/Repair Instructions

Voice control is not able to locate destination entry.

TechRS_NOV19_109

Service Bulletin/Repair Instructions

Web Browser functionality is not available.

Tech_RS_NOV19_86

Service Bulletin/Repair Instructions

The Check Engine MIL is on. DTC P2402-00 is stored in the PCM.

Tech_RS_NOV19_95

Service Bulletin/Repair Instructions

Customer may state there is a pop noise or crackle when playing the audio.

Tech_RS_NOV19_96

Service Bulletin/Repair Instructions

Customer may state there is no audio present or volume control.

Tech_RS_NOV19_97

Service Bulletin/Repair Instructions

Customer may state there is no audio present or volume control.

Tech_RS_NOV19_99

Service Bulletin/Repair Instructions

Customer states not able to start vehicle after state inspection test is performed.

SSM74634

Service Bulletin/Repair Instructions

Customer reports that the vehicle will not start or has a low battery warning on the cluster.

SFCC_NOV19_21

Service Bulletin/Repair Instructions

The Check Engine MIL is on.

SFCC_NOV19_23

Service Bulletin/Repair Instructions

The Check Engine MIL is on.

SFCC_NOV19_24

Service Bulletin/Repair Instructions

The Check Engine MIL is on.

SFCC_NOV19_30

Service Bulletin/Repair Instructions

Popping sound or crackling noise from the audio system while in use.

SFCC_NOV19_33

Service Bulletin/Repair Instructions

Customer complaint in regards to Infotainment system.

SFCC_NOV19_38

Service Bulletin/Repair Instructions

Customer states there is no audio output from the speakers on all sources.

SSM74604

Service Bulletin/Repair Instructions

Engine MIL on.

SSM74591

Service Bulletin/Repair Instructions

Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later versions.

SFCC_OCT19_27

Service Bulletin/Repair Instructions

Popping sound or crackling noise from the audio system while in use.

SFCC_OCT19_36

Service Bulletin/Repair Instructions

Customer states there is no audio output from the speakers on all sources

SFCC_OCT19_37

Service Bulletin/Repair Instructions

Customer states there is no audio output from the speakers on all sources

NAS19.10.018

Service Bulletin/Repair Instructions

A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range which are missing the parking aid overlay image for wheel track and widest point indication on the touchscreen.

SSM74588

Service Bulletin/Repair Instructions

Vehicles equipped with an AJ126 supercharged V6 engine are experiencing noise from the HP fuel pumps and/or a Check Engine MIL illuminated with one of the following DTCs stored in the PCM. P228F-85 P025C-11 P0251-13 P064A-38 P0256-13

SSM74568

Service Bulletin/Repair Instructions

EPB (Emergency Park Brake) is applied and will not release. The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.

SSM74561Att1

Service Bulletin/Repair Instructions

There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1. No trailer trajectories when using Tow Assist and car is in EV mode 2. Failure to enter Advanced Tow Assist when car is in in EV mode

SSM74561Att2

Service Bulletin/Repair Instructions

There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1. No trailer trajectories when using Tow Assist and car is in EV mode 2. Failure to enter Advanced Tow Assist when car is in in EV mode

NAS19.10.002

Service Bulletin/Repair Instructions

A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where the global door window open/close feature is not available for selection in the Instrument Cluster (IC) menu

SFCC_SEP19_Slide

Service Bulletin/Repair Instructions

Customer states there is no audio output from the speakers on all sources.

SSM74543

Service Bulletin/Repair Instructions

The Diagnostic Trouble Code (DTC) U3000-96 ? Component Internal Failure can be stored in the Image Processing Module B (IPMB) with no functional effect on the vehicle or camera system.

LTB00876NAS1

Service Bulletin/Repair Instructions

Technical Bulletin: Both Keys Locked In Vehicle

Reading this report

Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.