LTB00552NAS3
Service Bulletin/Repair Instructions
RESCINDED - Windshield Wiper Noise / Judder / Streak - RESCINDED
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
LTB00552NAS3
RESCINDED - Windshield Wiper Noise / Judder / Streak - RESCINDED
LTB00660NAS3
The front and/or rear parking aid system may be inoperative.
LTB01101NAS4
One or more of the following may be evident: ? Engine has restricted performance; ? Engine runs rough; ? Engine exhibits poor starting; and/or ? Engine MIL (Malfunction Indicator Lamp) illuminated with DTC (Diagnostic Trouble Code) P0300, P0301, P0302, P0303, P0304, and/or P1315 stored in the Powertrain Control Module (PCM).
LTB01101NAS3
One or more of the following may be evident: ? Engine has restricted performance; ? Engine runs rough; ? Engine exhibits poor starting; and/or ? Engine MIL (Malfunction Indicator Lamp) illuminated with DTC (Diagnostic Trouble Code) P0300, P0301, P0302, P0303, P0304, and/or P1315 stored in the Powertrain Control Module (PCM).
SSM70798
Issue: This SSM is to support the description provided in Technical Bulletin LTB00631 for compact key low level repair.
LTB00916NAS5
A rattle noise may be evident from the engine compartment and/or the Malfunction Indicator Lamp (MIL) is illuminated and Diagnostic Trouble Code (DTC) P0016, P0017, P0026, or P0341 may be stored in the Powertrain Control Module (PCM).
SSM72011
Issue: The wrong component maybe replaced when troubleshooting Bluetooth connectivity in car.
SSM72929
Issue: The Touch Screen (TS) also known as Front Control Display Interface Module (FCDIM) or High Level Display Front (HLDF) on occasions may fail to download software correctly resulting in no communications with the module and blank screen.
LTB01101NAS2
One or more of the following may be evident: ? Engine has restricted performance; ? Engine runs rough; ? Engine exhibits poor starting; and/or ? Engine Malfunction Indicator Lamp (MIL) illuminated with Diagnostic Trouble Codes (DTC) P0300, P0301, P0302, P0303, P0304, and/or P1315 stored in the Powertrain Control Module (PCM).
SSM73823
Customers report the ECO Stop/Start is not working. Retailers are testing the primary battery using the Midtronics EXP-1080 tester which is reporting the battery is serviceable. The vehicle then returns with the same Customer concern of ECO Stop/Start inoperative. If a Midtronics GRX-3080 is used, the primary battery fails the test. Replacement of the primary battery resolves the concern.
LTB00401NAS6
The steering wheel may exhibit a vibration / shimmy while driving.
SSM73688
Issue: Unable to resolve all customer concerns after successful recharge of a vehicle's primary or secondary battery.
SSM73521
When attempting to update the Navigation maps to a newer level the update fails and the Navigation becomes either slow to respond or no functionality at all.
LTB00584NAS5
Situation: The steering wheel switches (volume, seek, OK/menu, mode, phone, voice) and transmission paddle shifters may exhibit intermittent operation, causing one or more of the following issues: ? Audio volume does not adjust (up and/or down)? Radio 'seek' buttons do not operate ? Volume control buttons cause the radio station to change ? InControl system slow to operate (blank screen followed by the 'Land Rover' logo) ? Transmission paddle shifters do not operate ? Diagnostic Trouble Codes (DTC) U2013-02 and/or B1D21-13 stored
LTB00631NAS5
Situation: The face of the Smart key handset may peel away from the handset main body or the handset case may be bulging.
SFCC-14SEP17
Presentation from Dealer Shop Foreman Conference Call
SSM73376
Customers may see a warning indicator illuminate on the IP (Instrument Pack) for low coolant level and coolant may be visible on the ground at the front area of the engine bay.
SSM72326
Concern: L359 and L538, 12MY onwards with 2.0GTDi engines, a warning indicator may illuminate on the IP (Instrument Pack) for low coolant level and coolant visible on the ground at the front area of the engine bay. On inspection, the coolant leak is from the radiator.
Q639NAS1
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the tailgate exterior release switch may display intermittent switching performance issues.
SGI17-22
DESCRIPTION OF ISSUE An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the tailgate exterior release switch may display intermittent switching performance issues.
LTB00401NAS5
Situation: The steering wheel may exhibit a vibration / shimmy while driving.
LTB00795NAS2
Oil pump fault DTC P1889-14 Stored
LTB00916NAS3
Situation: A rattle noise may be evident from the engine compartment and/or the Malfunction Indicator Lamp (MIL) is illuminated. The Diagnostic Trouble Code (DTC) that may be logged include P0016, P0017, P0026, or P0341.
LTB00631NAS4
SITUATION: THE FACE OF THE COMPACT KEY HANDSET MAY PEEL AWAY FROM THE HANDSET MAIN BODY OR THE HANDSET CASE MAY BE BULGING.
LTB00982NAS1
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH NO DRIVEABILITY ISSUES.
SSM72905
ISSUE: LOW COOLANT WARNING ILLUMINATED IN INSTRUMENT CLUSTER (IC)
Q511NAS3
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH MAY EXPERIENCE REDUCED POWER OR PERCEPTION OF A MISFIRE AND DIFFICULTY RESTARTING THE ENGINE.
LTB00540NAS5
SITUATION: ONE OR MORE OF THE FOLLOWING ISSUES MAY BE EVIDENT WHEN USING THE SMART KEY: 'SMART KEY NOT FOUND' MESSAGE DISPLAYED IN THE INSTRUMENT CLUSTER; ENGINE FAILS TO CRANK; VEHICLE MAY NOT UNLOCK / LOCK WHEN USING PASSIVE ENTRY OR WHEN PRESSING A SMART KEY BUTTON.
LTB00800NAS2
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH THE FOLLOWING DIAGNOSTIC TROUBLE CODES (DTC) STORED IN THE POWERTRAIN CONTROL MODULE (PCM) AND NO HARDWARE FAULT: P011621: ENGINE COOLANT TEMPERATURE SENSOR 1 CIRCUIT RANGE/PERFORMANCE (FAULT ON START UP AFTER USING BLOCK HEATER) P011B22: ENGINE COOLANT TEMPERATURE / INTAKE AIR TEMPERATURE CORRELATION (FAULT ON START UP AFTER USING BLOCK HEATER) P013A00: O2 SENSOR SLOW RESPONSE RICH TO LEAN (BANK 1 AND SENSOR 2) P131500: PERSISTENT MISFIRE P030000: RANDOM MISFIRE DETECTED P030100: CYLINDER 1 MISFIRE DETECTED P030200: CYLINDER 2 MISFIRE DETECTED P030300: CYLINDER 3 MISFIRE DETECTED P030400: CYLINDER 4 MISFIRE DETECTED
LTB00584NAS4
SITUATION: THE STEERING WHEEL LEFT-HAND AND/OR RIGHT-HAND SWITCHES (VOLUME, SEEK, OK/MENU, MODE, PHONE, VOICE, AND CRUISE CONTROL) AND TRANSMISSION PADDLE SWITCHES MAY EXHIBIT INTERMITTENT OPERATION, CAUSING ONE OR MORE (LIST NOT EXHAUSTIVE) OF THE FOLLOWING ISSUES: AUDIO VOLUME WILL NOT ADJUST (UP AND/OR DOWN) RADIO SEEK BUTTONS WILL NOT OPERATE VOLUME CONTROL BUTTONS CAUSE THE RADIO STATION TO CHANGE THE INFOTAINMENT SYSTEM IS SLOW TO OPERATE (BLANK SCREEN FOLLOWED BY THE 'LAND ROVER' LOGO) DIAGNOSTIC TROUBLE CODE (DTC) U2013-02 'SWITCH PACK, GENERAL SIGNAL FAILURE' IS STORED IN THE INSTRUMENT CLUSTER MEMORY DTC B1D21-13 'REMOTE CONTROL SWITCH CIRCUIT OPEN' IS STORED IN THE TOUCH SCREEN MEMORY TRANSMISSION PADDLE SWITCHES INOPERATIVE OR INTERMITTENT FUNCTIONALITY CRUISE CONTROL INOPERATIVE
LTB00916NAS2
SITUATION: A RATTLE NOISE MAY BE EVIDENT FROM THE ENGINE COMPARTMENT AND/OR THE MALFUNCTION INDICATOR LAMP (MIL) IS ILLUMINATED. THE DIAGNOSTIC TROUBLE CODE (DTC) THAT MAY BE LOGGED INCLUDE P0016, P0017, P0026, OR P0341.
LTB00841NAS3
SITUATION: ON VEHICLES FITTED WITH HALOGEN HEADLAMPS, THE HB3 HALOGEN BULBS MAY HAVE BLOWN AT LOW TIME IN SERVICE.
SSM36987
SHOULD A VEHICLE HAVE BLACK SPOTS IDENTIFIED ON THE FRONT GRILLE, PLEASE CARRY OUT THE FOLLOWING REPAIR PROCEDURE (SEE ATTACHMENT "IMG_2720").
SSM72522
ISSUE: L538 & L359 HALOGEN BULB(S) BLOWING WITHIN THE 12 MONTH WARRANTY OF THE BULB. HALOGEN BULB - LR044458. CAUSE: LTB00841 HAS BEEN TEMPORARILY REMOVED FROM TOPIX IN ORDER TO PROCURE SUFFICIENT PARTS FROM JLR SUPPLIERS - PARTS ARE DUE TO BE MADE AVAILABLE TO MARKETS IN WEEK 4 OF 2016, UPON WHICH, THE BULLETIN WILL BE RELEASED FOR PUBLICATION.
SSM72547
ISSUE: WITHDRAWAL OF TECHNICAL SERVICE BULLETIN (LTB00833V2) RELATING TO TAILGATE SWITCH MALFUNCTION. CAUSE: PART SUPPLY CONSTRAINTS.
SSM72237
ISSUE: APPLICABLE TO VEHICLES FITTED WITH EFFICIENT DRIVELINE ONLY. NOT APPLICABLE TO VEHICLES FITTED WITH ACTIVE DRIVELINE. LOSS OF ALL WHEEL DRIVE FUNCTIONALITY CAUSING THE VEHICLE TO OPERATE IN 2 WHEEL DRIVE ONLY.CAUSE: DURING REPLACEMENT AND CONFIGURATION OF A NEW RDCM, DAMAGE MAY BE CAUSED TO THE PRINTED CIRCUIT BOARD (PCB) WITHIN THE RDCM DUE TO THE CONNECTION OF THE BATTERY EARTH CABLE.
Q511NAS2
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON 2013-2015 MODEL YEAR LR2 (L359) AND 2012-2015 MODEL YEAR RANGE ROVER EVOQUE (L538) VEHICLES WHICH MAY EXPERIENCE REDUCED POWER OR PERCEPTION OF A MISFIRE AND DIFFICULTY RESTARTING THE ENGINE. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED NEW VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW VEHICLE SALE PENDING COMPLETION OF THE SERVICE INSTRUCTION DETAILED IN THIS TECHNICAL BULLETIN.
SSM72531
ISSUE: SYMPTOM: - ENGINE MIL ILLUMINATED ON IPC. ROUGH IDLE, HESITATION AND/OR LOSS OF POWER. ONE OR MORE OF THE FOLLOWING DTCS MAY BE SET IN THE PCM: P008A, P008B, P2542. CAUSE: SUB-OPTIMAL PCM SOFTWARE CALIBRATION
LTB00642NAS2
AS DESCRIBED BELOW. A. INTERMITTENT: - THE CURRENT VEHICLE POSITION DISPLAYED IS 'WASHINGTON D.C.' AND NOT THE ACTUAL CURRENT POSITION. ONCE A GPS SIGNAL IS ACQUIRED, THE CURRENT VEHICLE POSITION WILL THEN BE CORRECTLY DISPLAYED. - ROUTE GUIDANCE IS NOT AFFECTED DURING THIS INTERMITTENT FAULT MODE; IF THE ISSUE OCCURRED DURING ROUTE GUIDANCE, THE CURRENT ROUTE WILL CONTINUE TO BE DISPLAYED. B. PERMANENT: - THE CURRENT VEHICLE POSITION DISPLAYED IS 'WASHINGTON D.C.' AND NOT THE ACTUAL CURRENT POSITION. THE CURRENT VEHICLE POSITION WILL CONTINUE TO BE INCORRECTLY DISPLAYED AS 'WASHINGTON D.C.' FOLLOWING AN IGNITION CYCLE ('OFF' / 'ON'). - ROUTE GUIDANCE IS AFFECTED DURING THIS PERMANENT FAULT MODE; IF THE ISSUE OCCURRED DURING ROUTE GUIDANCE, THE CURRENT ROUTE WILL NOT RESUME AND THE DESTINATION WILL BE CANCELLED. - ALL PREVIOUS DESTINATIONS WILL BE DELETED (BUTTON 'GRAYED OUT'). CAUSE: THESE MAY BE CAUSED BY A SOFTWARE ISSUE OR HARD FAULT WITH THE INTEGRATED AUDIO MODULE (IAM). ACTION: SHOULD A CUSTOMER EXPRESS THIS CONCERN, FOLLOW APPROPRIATE SERVICE INSTRUCTION [A OR B] OUTLINED BELOW. A. INTERMITTENT: UPDATE THE INTEGRATED AUDIO MODULE (IAM) SOFTWARE. B. PERMANENT: REPLACE THE INTEGRATED AUDIO MODULE (IAM).
LTB00843NAS1
SITUATION: A '2 WHEEL DRIVE ONLY FAULT - TRACTION REDUCED' MESSAGE MAY BE DISPLAYED ON THE INSTRUMENT CLUSTER. UPON FURTHER INVESTIGATION, A TECHNICIAN MAY FIND DIAGNOSTIC TROUBLE CODE (DTC) P0961-62 STORED IN THE FAULT MEMORY. CAUSE: THIS MAY BE CAUSED BY INSUFFICIENT SPRING LOAD FOR MOTOR BRUSHES IN THE ACTIVE ON-DEMAND COUPLING OIL PUMP.
LTB00841NAS1
SITUATION: ON VEHICLES FITTED WITH HALOGEN HEADLAMPS, THE HB3 HALOGEN BULBS MAY HAVE BLOWN AT LOW TIME IN SERVICE. CAUSE: THIS MAY LEAD TO EARLIER THAN EXPECTED BULB REPLACEMENT.
LTB00676NAS2
SITUATION: THE DOOR MIRROR MAY 'JUDDER' DURING POWERFOLD (MANUAL OR AUTOMATIC) OPERATION AND/OR MAY BE LOOSE OR VIBRATES. CAUSE: THIS MAY BE CAUSED BY A TOLERANCE STACK-UP BETWEEN THE DOOR MIRROR AND THE DOOR AND/OR THE RETAINING SCREWS MAY BE LOOSE/UNDER TORQUED.
LTB00829NAS1
SITUATION: THE VEHICLE BATTERY IMAY BE FLAT OR ONE OF THE FOLLOWING MESSAGES/WARNING LIGHTS MAY BE DISPLAYED ON THE INSTRUMENT CLUSTER: FAULTY GENERATOR FAULTY BATTERY MONITORING SYSTEM (BMS) THE CHARGE WARNING INDICATOR IS ILLUMINATED WHEN THE ENGINE IS RUNNING. CAUSE: THE POWER SUPPLY IS A FULLY INTEGRATED SYSTEM THAT REQUIRES SDD TO DIAGNOSE OVERALL FUNCTIONALITY ROBUSTLY TO MAKE SURE CUSTOMER SATISFACTION IS MET VIA RIGHT FIRST TIME DIAGNOSIS.
LTB00782NAS1
SITUATION: A NUMBER OF TRANSMISSION SHIFT QUALITY CONCERNS MAY BE EVIDENT. EXAMPLES ARE: A ROUGH GEAR CHANGE OR 'JERK' FROM STATIONARY WHEN SELECTING DRIVE(D) FROM NEUTRAL(N). A ROUGH GEAR CHANGE OR 'JERK' WHEN RELEASING THE FOOT BRAKE FROM A STATIONARY POSITION WHILE THE VEHICLE IS IN DRIVE(D) (HANDBRAKE NOT APPLIED). FOR EXAMPLE, IN A TRAFFIC JAM OR PULLING AWAY FROM TRAFFIC LIGHTS. A ROUGH GEAR CHANGE OR 'JERK' WHILE DRIVING VEHICLE ON COASTDOWN FROM SIXTH GEAR (OFF ACCELERATOR) BUT ONLY WHEN DOWNSHIFTING FROM FIFTH TO FOURTH GEAR. CAUSE: THIS MAY BE CAUSED BY TRANSMISSION CONTROL MODULE (TCM) SOFTWARE PROGRAMMING.
LTB00552NAS2
SITUATION: THE WINDSHIELD WIPERS MAY MAKE A SQUEAK NOISE, JUDDER, OR STREAK THE WINDSHIELD. CAUSE: THIS MAY BE CAUSED BY A BUILD-UP OF DIRT AND GREASE ON THE SURFACE OF THE WINDSHIELD GLASS.
LTB00833NAS1
SITUATION: WHERE REPLACEMENT OF THE TAILGATE OPEN SWITCH IS REQUIRED FOR ANY REASON, ONLY REPLACE WITH THE PART LISTED IN THE PARTS SECTION BELOW. CAUSE: A NEW PART AND PART NUMBER ARE AVAILABLE.
SSM72417
ISSUE: OIL FILTER HOUSING CAP DIFFICULT TO FIT DUE TO O-RING/SEAL BEING LARGER THAN EXPECTED. CAUSE: OIL FILTER LR001247 SUPERSEEDS TO LR030778 WHICH IS SUPPLIED WITH A NEW SEAL. THIS SEAL IS SLIGHTLY LARGER IN DIAMETER THAN THE ONE SUPPLIED WITH LR001247
LTB00542NAS2
SITUATION: A TIRE PRESSURE MONITORING SYSTEM (TPMS) FAULT MAY BE DISPLAYED IN THE INSTRUMENT CLUSTER (IC) AND DIAGNOSTIC TROUBLE CODES (DTC) ARE STORED. CAUSE: THIS MAY BE CAUSED BY VARIOUS ISSUES.
SSM71870
ISSUE LAND ROVER ARE CURRENTLY INVESTIGATING BODY CONTROL MODULES (BCM) AND REMOTE FUNCTION ACTUATORS (RFA) AND ASSOCIATED COMPONENTS REPLACED FOR A NON-START CONDITION. FOLLOWING SUPPLIER ANALYSIS THE MODULES HAVE BEEN CATEGORISED AS "NO FAULT FOUND". CAUSE CURRENTLY UNDER ANALYSIS.
Q511NAS1
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON 2013-2015 MODEL YEAR LR2 (L359) AND 2012-2015 MODEL YEAR RANGE ROVER EVOQUE (L538) VEHICLES WHICH MAY EXPERIENCE REDUCED POWER OR PERCEPTION OF A MISFIRE AND DIFFICULTY RESTARTING THE ENGINE. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED NEW VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW VEHICLE SALE PENDING COMPLETION OF THE SERVICE INSTRUCTION DETAILED IN THIS TECHNICAL BULLETIN.
SGI15-25
DESCRIPTION AN ISSUE HAS BEEN IDENTIFIED ON 2013-2015 MODEL YEAR LR2 (L359) AND 2012-2015 MODEL YEAR RANGE ROVER EVOQUE (L538) VEHICLES WHICH MAY EXPERIENCE REDUCED POWER OR PERCEPTION OF A MISFIRE AND DIFFICULTY RESTARTING THE ENGINE.
LTB00800NAS1
SITUATION: ONLY ON VEHICLES FITTED WITH A LAND ROVER-APPROVED ENGINE COOLANT HEATER (BLOCK HEATER), THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH DIAGNOSTIC TROUBLE CODES (DTC) P0116-21, P011B-22, P2183-00, OR P2183-22 STORED IN THE ENGINE CONTROL MODULE (ECM) AND NO HARDWARE FAULT. CAUSE: THIS MAY BE CAUSED BY AN ON-BOARD DIAGNOSTICS (OBD) CALIBRATION ERROR.
LTB00795NAS1
SITUATION: A 'TRANSMISSION FAULT - TRACTION REDUCED' MESSAGE MAY BE DISPLAYED ON THE INSTRUMENT CLUSTER. UPON DIAGNOSIS, DIAGNOSTIC TROUBLE CODE (DTC) P1889-14 IS FOUND TO BE STORED. CAUSE: THIS MAY BE CAUSED BY INSUFFICIENT SPRING LOAD FOR COMMUTATOR BAR BRUSHES IN THE ACTIVE ON-DEMAND COUPLING OIL PUMP.
LTB00626NAS2
SITUATION: ONE OR MORE OF THE FOLLOWING ISSUES MAY BE EVIDENT: THE ALARM IS TRIGGERED FOR NO APPARENT REASON; THE 'HOOD OPEN' MESSAGE IS DISPLAYED ON THE INSTRUMENT CLUSTER; AND/OR A MISLOCK SOUND IS EMITTED WHEN LOCKING THE VEHICLE. CAUSE: THESE ISSUES MAY BE CAUSED BY A FAULTY HOOD OPEN SWITCH.
SSM72286
ISSUE B1412-96 BEING FLAGGED IN THE GATEWAY MODULE CAUSE UNDER INVESTIGATION.
LTB00540NAS4
SITUATION: ONE OR MORE FO THE FOLLOWING ISSUES MAY BE EVIDENT WHEN USING THE SMART KEY: 'SMART KEY NOT FOUND' MESSAGE DISPLAYED IN THE INSTRUMENT CLUSTER; ENGINE FAILS TO CRANK; VEHICLE MAY NOT UNLOCK / LOCK WHEN USING PASSIVE ENTRY OR WHEN PRESSING A SMART KEY BUTTON. CAUSE: THIS MAY BE CAUSED BY A 'LOCK UP' OF THE KEYLESS VEHICLE MODULE (KVM).
SSM72259
ISSUE DETACHMENT OF THE AIR DIRECTION CONTROL LEVER OF FACIA AIR VENTS (PLEASE SEE ATTACHMENT FOR EXAMPLES OF ISSUE) CAUSE POOR RETENTION OF THE RETAINING CLIPS THAT ATTACH THE LEVER TO THE VENT.
LTB00752NAS1
SITUATION: A CUSTOMER MAY REPORT A CONCERN OF RESTRICTED PERFORMANCE WHEN ACCELERATING AFTER DRIVING FOR LONG PERIODS OF TIME IN WET CONDITIONS. DIAGNOSTIC TROUBLE CODE (DTC) P1315 MAY BE STORED. CAUSE: THIS MAY BE CAUSED BY INCONSISTENCIES IN THE VEHICLE CALIBRATION COMBINED WITH MOISTURE ENTERING THE ENGINE THROUGH THE AIR INTAKE SYSTEM.
LTB00692NAS2
SITUATION: CONDENSATION/MIST MAY APPEAR ON THE INSIDE OF FRONT AND/OR REAR EXTERIOR LAMPS. CAUSE: CONDENSATION/MIST IS A NATURAL PHENOMENON WHICH CAN OCCUR WHEN THERE IS A TEMPERATURE DIFFERENCE BETWEEN THE INSIDE AND OF THE LAMP UNIT. THIS CONDENSATION IS CONSIDERED TO BE AS A RESULT OF NORMAL ATMOSPHERIC CONDITIONS AND REPLACING THE LIGHT UNIT WILL CORRECT THIS SYMPTOM. WITH THE INTRODUCTION OF CLEAR LENSES CONDENSATION IS LIKELY TO BE MORE NOTICEABLE BUT DOES NOT AFFECT THE OF THE LAMP. CONDENSATION WILL CLEAR WHEN THE LIGHTS HAVE BEEN ON FOR SOME LENGTH OF TIME AND IN WARMER AMBIENT TEMPERATURES
LTB00730NAS1
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH DIAGNOSTIC TROUBLE CODES (DTC) P00C6 AND P228D-00 OR P228C-77 STORED IN THE ENGINE CONTROL MODULE (ECM). ADDITIONALLY, THE ENGINE MAY EXPERIENCE ROUGH RUNNING, HARD STARTING, A ROUGH IDLE, OR MISFIRES AND ONE OR MORE MISFIRE DTCS (P0300, P0301, P0302, P0303, P0304, AND P1315) STORED IN THE ECM. CAUSE: THIS MAY BE CAUSED BY AN INTERNAL FAULT WITH THE METERING VALVE IN THE HIGH PRESSURE FUEL PUMP
LTB00749NAS1
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED AND DIAGNOSTIC TROUBLE CODE (DTC) P008B IS STORED IN THE ENGINE CONTROL MODULE (ECM). CAUSE: THIS MAY BE CAUSED BY AN INTERNAL FAULT WITH THE LOW PRESSURE FUEL SENSOR.
SSM37861
ISSUE OVER HALF OF FAILED RADIO HEAD UNITS OR SEPARATE CD PLAYERS ARE FOUND TO HAVE BEEN LOADED WITH INCORRECT MEDIA WHICH IS NOT COMPATIBLE WITH LAND ROVER INFOTAINMENT SYSTEMS. CAUSE THIS IS TO MAKE YOU AWARE OF THE TYPES OF MEDIA THAT MAY CAUSE THE UNIT TO FAIL WITH THE CUSTOMER.
LTB00631NAS3
SITUATION: THE FACE OF THE COMPACT KEY HANDSET MAY PEEL AWAY FROM THE HANDSET MAIN BODY OR THE HANDSET CASE MAY BE BULGING. CAUSE: THIS MAY BE CAUSED BY THE HANDSET MANUFACTURING PROCESS.
SSM65557
ISSUE: SEAT SWITCH PACK RECLINE BUTTON CAP IS DAMAGED OR HAS BROKEN / FALLEN OFF IN SERVICE. (SEE FIG.1) ACTION: REPLACE BY PRESSING ON NEW BUTTON CAP PART NO: LR045801 (SEE FIG.2)
SSM72205
ISSUE ONLY APPLICABLE TO SOFTWARE VERSIONS 30.3 (GEN 3) FK72-14C104-AF AND 29.3 (GEN 2) DPLA-14C104-AG WHEN CHECKING FOR FAULT CODES LOGGED IN THE KVM (KEYLESS VEHICLE MODULE) ALSO KNOWN AS THE RFA (REMOTE FUNCTION ACTUATOR) F000-63/U3000-63, CONTROL MODULE - CIRCUIT/ COMPONENT PROTECTION TIME-OUT IS LOGGED. CAUSE THIS DTC IS SET WHEN THE KVM HAS GONE THROUGH A SELF RESET
SSM 72195
ISSUE: LAND ROVER ARE CURRENTLY ANALYZING BODY CONTROL MODULES (BCM) RETURNED VIA WARRANTY. IF A BCM HAS BEEN DETERMINED TO REQUIRE REPLACEMENT FOLLOWING DIAGNOSIS, PLEASE CARRY OUT THE STEPS LISTED IN THE ACTION BELOW. CAUSE: CURRENTLY UNDER ANALYSIS.
SSM71862
ISSUE: CUSTOMER COMPLAINS OF DAMAGE/MARKING ON THE SURFACE OF THE VEHICLES INSTRUMENT PACK LENS. CAUSE: DAMAGE/MARKING CAUSED BY OBJECT IMPACT AGAINST THE LENS. STAINING/DISCOLORATION CONTAMINATION CAUSED BY USING ANY TYPE OF CLEANING PRODUCT ON LENS. IMPORTANT: OWNERS HANDBOOK SPECIFIES TO CLEAN WITH A LIGHTLY MOISTENED CLOTH AND DO NOT USE CHEMICAL AGENTS OR DOMESTIC CLEANERS ACTION WHERE A CUSTOMER CONCERN IS REPORTED, PLEASE ORDER THE LENS KIT FOR THE RELEVANT MODEL
SSM-72131
LAND ROVER: INVESTIGATION CONCERNING THE FUNCTIONALITY OF THE SIDE DOOR LATCH, ON SOME VEHICLES. *PE
SSM72131
ISSUE: DOOR LOCK FUNCTIONALITY CAUSE: JLR ENGINEERING ARE CURRENTLY INVESTIGATING SIDE DOOR LATCH CONCERNS AND THEREFORE WOULD APPRECIATE MORE INFORMATION TO AID INVESTIGATIONS. KNOWN ISSUES HAVE BEEN RESOLVED AND ASSURED VINS FOR EFFECTED MODELS ARE: EVOQUE: H021033(15MY), H920134 (PUNE) DISCOVERY 4 A756425 FREELANDER2: H432120, H911856 (PUNE)
SSM72162
ISSUE: VEHICLES FITTED WITH 2.0GTDI ENGINE. COOLANT PUMP LEAKS FROM WEEP CHAMBER. (SEE ATTACHED PICTURE)
SSM72140
ISSUE: ENGINEERING HAVE RECEIVED REPORTS OF COMPRESSOR CLUTCH FAILURE ON 2.0 PETROL, & 2.2 DIESEL FREELANDER & EVOQUE MODELS. CAUSE: INTERNAL ISSUE WITHIN CLUTCH.
SSM72134
ISSUED JANUARY 2015 ISSUE: THE CUSTOMER MAY OBSERVE THE LOW COOLANT WARNING MESSAGE, OR LOW COOLANT LEVEL MAY BE OBSERVED DURING ROUTINE SERVICE. CAUSE: IF UPON INSPECTION THE COOLING SYSTEM DOES NOT SHOW EVIDENCE OF WHERE COOLANT MAY HAVE ESCAPED, IT IS POSSIBLE AIR WAS NOT FULLY PURGED FROM THE SYSTEM DURING THE FILL PROCESS AT THE FACTORY. OVER TIME THIS AIR WILL MOVE TO THE HEADER TANK CAUSING THE COOLANT LEVEL TO DROP.
LTB00704NAS1
SITUATION: THIS IS AN INFORMATION ONLY BULLETIN TO AID IN THE DIAGNOSIS OF HYDRAULIC POWER STEERING ISSUES. ACTION: WHEN DIAGNOSING CUSTOMER CONCERNS RELATING TO THE HYDRAULIC POWER STEERING SYSTEM, REFER TO THE SERVICE INFORMATION BELOW.
SSM38303
RE-ISSUED DEC 2015 ISSUE: WHEN COMPLETING A REPAIR ON COMPONENTS IN THE POWER ASSISTED STEERING SYSTEM, DEBRIS MAY BE FOUND WITHIN THE POWER STEERING FLUID SYSTEM WHICH COULD LEAD TO SYSTEM CONTAMINATION AND A DETERIORATION IN SYSTEM PERFORMANCE. CAUSE: INTERNAL DEBRIS FROM A SUSPECTED COMPONENT MALFUNCTION MAY RESULT IN THE POWER STEERING FLUID BECOMING CONTAMINATED.
SSM43818
RE-ISSUED DEC 2015 ISSUE: BRAKE CALIPER DISCOLOURATION. CAUSE: DAMAGE TO THE CALIPER FINISH WHILE CLEANING THE VEHICLE AND, OR THE ROAD WHEELS
SSM54417
ISSUE: A CUSTOMER MAY REPORT A CONCERN OF EXCESSIVE HUMMING NOISE AND OR RUMBLE OR HIGH PITCHED WHINE COMING FROM THE REAR OF THE VEHICLE, DEALER DIAGNOSIS IDENTIFIES THE NOISE IS COMING FROM THE REAR DIFFERENTIAL ASSEMBLY. CAUSE: THE PINION TAIL BEARING IS WORN DUE TO STATIC OVER LOADING.
SSM69738
ISSUE: EVOQUE OR FREELANDER 2 / LR2 2.0L GASOLINE ENGINES - THE CUSTOMER REPORTS CHECK ENGINE LAMP ON WITH POSSIBLE NOISE FROM THE ENGINE. THE DTC THAT MAY BE LOGGED INCLUDE P0016-76, P0341-00, P000A-00, OR P0026-00. THERE HAVE ALSO BEEN SOME REPORTS OF MISFIRE CODES BEING STORED (P03XX). CAUSE: THE PIN ON THE CAMSHAFT SPROCKET HAS BROKEN. SEE ATTACHED FILE FOR AN EXAMPLE.
LTB00715NAS1
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SSM72132
ISSUED JANUARY 2015. ISSUE: A TECHNICIAN MAY FIND WHEN REPLACING THE M66 GEARBOX TURRET HOUSING FOR A GEAR CHANGE SELECTION OR STOP/START FAULT THAT AN INCORRECT TURRET MAY BE SUPPLIED. THIS AFFECTS: VEHICLES FITTED WITH M66 6 SPEED MANUAL TRANSMISSIONS FREELANDER 2/LR2 (LF) MODEL YEAR: 2013-2014 (VIN: DH321215-EH439912) RANGE ROVER EVOQUE (LV) MODEL YEAR: 2013 ONWARDS (VIN: DH85818 ONWARDS) CAUSE: IN MARCH 2013 A HALL EFFECT SENSOR TURRET WAS INTRODUCED, BUT WAS NOT GIVEN A SERVICE PART NUMBER. DEALERS ORDERING PART NO.LR022071 MAY HAVE EITHER THE AN INDUCTIVE OR HALL EFFECT TURRET SUPPLIED. THIS MAY BE INCORRECT FOR THE VEHICLE BEING REPAIRED.
SSM72120
Freelander key case bulging. Reports of key case bulging
SSM72074
Bonnet Latch `Open` Message Land Rover Dealers/Customers may report that the Hood/Bonnet Open Message is illminated in the Instrument Pack even though the Hood/Bonnet is closed.
P046NAS4
Safety Recall: Supplementary Restraint System SRS Warning Lamp Illuminated
SSM72072
Alternator charging fault, 2.0 litre GTDi petrol derivatives only - Battery charging warning light is illuminated when driving or starting engine.
SSM71859
Customers / Dealers may report a concern with the condition of Seat Covers
SSM66837A
The gearshift interlock button inoperative or spring has come adrift
P046NAS3
Safety Recall: Supplementary Restraint System SRS Warning Lamp Illuminated
SSM56457
ISSUE: REPORTS HAVE BEEN RECEIVED OF ENGINE DAMAGE OCCURRING, WHICH IS CAUSED BY THE USE OF NON-APPROVED ENGINE INDUCTION / FUEL INJECTION CLEANING EQUIPMENT OR MATERIALS. THIS INCLUDES, BUT IS NOT LIMITED TO, "VACU-FLUSH" TYPE EQUIPMENT. CAUSE: THE USE OF NON-APPROVED EQUIPMENT CAN CAUSE THE ENGINES TO HYDRO-LOCK, OR CAUSE OTHER ENGINE DAMAGE, AND SOMETIMES THE ONLY POSSIBLE REPAIR IS TO REPLACE THE ENGINE.
SSM71903
ISSUE HEADLAMPS ASSEMBLIES ARE BEING REPLACED WHEN THE FAULT IS WITH THE BALLAST MODULE. ACTION WHEN YOU SWITCH ON THE IGNITION AND HEADLAMPS IF THE BALLAST MODULE HAS FAILED YOU CAN CLEARLY HERE A TICKING AS THE BALLAST MODULE IS TRYING TO STRIKE. THESE TICKS ARE RAPID (SOUND LIKE A BIRD CHEEPING) AND SOUND 10 TIMES BEFORE SWITCHING OFF. TO CONFIRM THE BALLAST MODULE IS AT FAULT REPEAT THE PROCEDURE, THE LAMPS AND THE BALLAST MODULE WILL RETRY AND AGAIN PRODUCE THE TICKING SOUND IF THE BALLAST MODULE IS AT FAULT
LTB00660NAS2
SITUATION: THE FRONT AND/OR REAR PARKING AID SYSTEM MAY BE INOPERATIVE. CAUSE: THIS MAY BE CAUSED BY A CORRODED WIRING HARNESS AT THE FRONT AND/OR REAR BUMPER HARNESSES.
SSM71997
ISSUE CUSTOMERS MIGHT BE EXPERIENCING AN ISSUE WITH IPHONES 6 AND 6PLUS, AS WELL AS IPHONES THAT HAVE BEEN UPDATED TO IOS8. THE ISSUE IS COMMON ACROSS ALL MANUFACTURERS SYMPTOMS WHEN THE APPLE DEVICE IS CONNECTED TO THE CAR SYSTEM AND A CALL IS RECEIVED THERE IS NO OPTION TO ANSWER OR REJECT THE INCOMING CALL ON THE SYSTEM. THE STEERING WHEEL CONTROLS ALSO HAVE NO EFFECT. THE TOUCH SCREEN CONTINUES TO DISPLAY THE PHONE SCREEN. THE POP-UP SCREEN TO ANSWER OR REJECT THE CALL IS NOT SHOWN.
LTB00692NAS1
SITUATION: CONDENSATION / MIST MAY APPEAR ON THE INSIDE OF FRONT AND/OR REAR EXTERIOR LAMPS. CAUSE: CONDENSATION/MIST IS A NATURAL PHENOMENON WHICH CAN OCCUR WHEN THERE IS A TEMPERATURE DIFFERENCE BETWEEN THE INSIDE AND OUTSIDE OF THE LAMP UNIT. THIS CONDENSATION IS CONSIDERED TO BE AS A RESULT OF NORMAL ATMOSPHERIC CONDITIONS AND REPLACING THE LIGHT UNIT WILL NOT CORRECT THIS SYMPTOM. WITH THE INTRODUCTION OF CLEAR LENSES CONDENSATION IS LIKELY TO BE MORE NOTICEABLE BUT DOES NOT AFFECT THE PERFORMANCE OF THE LAMP. CONDENSATION WILL CLEAR WHEN THE LIGHTS HAVE BEEN ON FOR SOME LENGTH OF TIME AND IN WARMER AMBIENT TEMPERATURES.
SSM 71815
ISSUE: A CUSTOMER MAY REPORT A CONCERN THAT WHEN AN IPOD / IPHONE IS CONNECTED TO THE IN CAR ENTERTAINMENT SYSTEM USING THE IPOD / IPHONE USB CABLE ONLY, THE PLAYBACK SOUND MAY BE DISTORTED OR JUMPS/SKIPS. CAUSE: UNKNOWN, CURRENTLY UNDER INVESTIGATION.
SSM61017
ISSUE: THE CUSTOMER REPORTS A CLICK NOISE WHILE MANOEUVRING AT LOW SPEEDS LR2 / FREELANDER 2 ONLY. THE ISSUE IS IDENTIFIED AS A CLICK NOISE FROM A FRONT DRIVE SHAFT (HALF SHAFT). CAUSE: SMALL AMOUNT OF MOVEMENT OF THE SPLINES OF THE SHAFT WITHIN THE HUB.
SSM71870A
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
P046NAS2
Safety Recall: Supplementary Restraint System SRS Warning Lamp Illuminated
SRE14-06.2
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SSM-71947
LAND ROVER: DUE TO A SEAL FAILURE OR LEAKAGE OF OIL OR GREASE, PAST INPUT SHAFT SEAL, WITH NORMAL OPERATION, THERE IS AN ISSUE WITH STEERING OR STEERING GEARS. MODEL LR4 (L319), LR2 (L359), RANGE ROVER SPORT (L320). *PE
SSM71947
ISSUE: WHEN INVESTIGATING A CUSTOMER REPORTED STEERING ISSUE IT IS FOUND THAT THERE IS OIL/FLUID PRESENT AROUND THE STEERING GEAR INPUT SHAFT. CAUSE: OIL OR GREASE LEAK PAST INPUT SHAFT SEAL THROUGH NORMAL USE OR SEAL FAILURE.
SSM59197
ISSUE: THE TOUCH SCREEN DISPLAY (TSD) ALSO KNOWN AS FRONT CONTROL DISPLAY INTERFACE MODULE (FCDIM) OR HIGH LEVEL DISPLAY FRONT (HLDF) ON OCCASIONS MAY FAIL TO DOWNLOAD SOFTWARE CORRECTLY RESULTING IN NO COMMUNICATIONS WITH THE MODULE AND BLANK SCREEN. CAUSE: THIS MAY BE AS A RESULT OF LOW BATTERY VOLTAGE OR A BREAK IN CONTINUITY OF DIAGNOSTIC CONNECTION DURING THE DOWNLOAD
SSM71914
ISSUE A NUMBER OF ALTERNATORS ARE BEING REPLACED UNDER WARRANTY AND ARE FOUND TO BE FAULTY DUE TO INTERNAL REGULATOR CHIP DAMAGE. CAUSE ALTERNATORS ARE BEING DAMAGED DUE TO CROSS POLARITY WHEN THE VEHICLE IS JUMP STARTED.
P046NAS1
Safety Recall: Supplementary Restraint System SRS Warning Lamp Illuminated
SRE14-06
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SRE14-05
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SSM66837
The gearshift interlock button inoperative or spring has come adrift
SSM71894
ISSUE: ONLY APPLICABLE TO L538 (EVOQUE) AND L359 (LR2, FREELANDER 2) VEHICLES FITTED WITH 2.0GTDI ENGINES. WARRANTY DATA INDICATES A VOLUME OF FUEL INJECTORS BEING REPLACED IN RELATION TO THE SYMPTOM OUTLINED BELOW: VEHICLES SUFFERING FROM A MISFIRE AT COLD START AND ON SOME OCCASIONS INTERMITTENT ROUGH RUNNING AT NORMAL OPERATING TEMPERATURE, WITH VARIOUS DTC'S STORED SUCH AS P0300-00 P0301-00 P0302-00 P0304-00 P1315-00 P0316-00 CAUSE: ENGINEERING WOULD LIKE TO GAIN FURTHER UNDERSTANDING INTO THE CAUSE OF THESE FUEL INJECTOR FAILURES.
SGI14-25
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SSM-66837
LAND ROVER: ON SOME VEHICLES, THE SPRING IS ADRIFT OR INTERLOCK GEARSHIFT BUTTON FAILS TO WORK PROPERLY AND THE MECHANISM OF INTERLOCK BUTTON WILL BE MODIFIED. *PE
SSM71360
Software Update.
SSM71856
ISSUE THE REMOTE FUNCTION ACTUATOR (RFA) ALSO KNOWN AS THE KEYLESS VEHICLE MODULE (KVM), MAY FAIL TO CORRECTLY DOWNLOAD SOFTWARE ON OCCASIONS. THIS CAN RESULT IN SDD REPORTING THAT THE RFA IS OFF BUS BY DISPLAYING A RED CROSS IN THE NETWORKS INTEGRITY SCREEN AND SDD NOT BEING ABLE TO RECOVER THE MODULE. CAUSE THIS MAY BE AS A RESULT OF LOW BATTERY VOLTAGE OR A BREAK IN CONTINUITY OF DIAGNOSTIC CONNECTION DURING THE DOWNLOAD OR A CORRUPTED SOFTWARE DOWNLOAD FILE.
Product Issues
Product Issues Update
SSM71823
ISSUED MAY 2014: DURING A RECENT MARKET VISIT IT WAS NOTED THAT A SIGNIFICANT NUMBER OF DEALERS HAVE BEEN CARRYING OUT PDIS AND THEN RETURNING THE VEHICLE TO A STORAGE COMPOUND WITHOUT REFITTING THE TRANSIT RELAY OR RETURNING THE VEHICLE TO TRANSIT MODE. TRANSIT MODE / TRANSIT RELAY ARE DESIGNED TO PROTECT THE CUSTOMERS BATTERY UP TO THE POINT OF DELIVERY. ALL VEHICLES IN STORAGE MUST HAVE THE TRANSIT RELAY IN PLACE OR BE IN TRANSIT MODE.
SSM71812
Turbo bolts insecure: 2.0L GTDI gasoline and 2.2L diesel The customer reports an unusual sound coming from the engine area while driving.
SSM71815
ISSUE: A CUSTOMER MAY REPORT A CONCERN THAT WHEN AN IPOD/IPHONE IS CONNECTED TO THE IN CAR ENTERTAINMENT SYSTEM USING THE IPOD/IPHONE USB CABLE ONLY, THE PLAYBACK SOUND MAY BE DISTORTED OR JUMPS/SKIPS. CAUSE: UNKNOWN, CURRENTLY UNDER INVESTIGATION.
LTB00566NAS3
SITUATION: THE FUEL GAUGE MAY BE INOPERATIVE OR INACCURATE. CAUSE: THESE ISSUES MAY BE CAUSED BY FRETTING CORROSION ACROSS THE FUEL SENDER HARNESS PINS INSIDE THE FUEL TANK.
Q379NAS1
Technical Bulletin: Fuel Regulation
SGI-14-11
LAND ROVER: AN ISSUE WITH ENGINE CONTROL MODULE (ECM) CONCERNING FUEL PRESSURE REGULATOR PERFORMANCE, DIAGNOSTIC TROUBLE CODE (DTC) P0089-29, CAUSING ENGINE MALFUNCTION INDICATOR LAMP (MIL) TO ILLUMINATE IN MESSAGE CENTER OF INSTRUMENT CLUSTER. MODEL 2013-2014 LR2, 2012-2014 RANGE ROVER EVOQUE. *PE
SGI14-11
DESCRIPTION AN ISSUE HAS BEEN IDENTIFIED ON 2013-2014 MODEL YEAR LAND ROVER LR2 (L359) AND 2012-2014 MODEL YEAR RANGE ROVER EVOQUE (L538) VEHICLES WITHIN THE LISTED VIN RANGES WHERE DIAGNOSTIC TROUBLE CODE (DTC) P0089-29, FUEL PRESSURE REGULATOR PERFORMANCE - SIGNAL INVALID, IS STORED IN THE ENGINE CONTROL MODULE (ECM) AND THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) IS ILLUMINATED IN THE INSTRUMENT CLUSTER MESSAGE CENTER.
TB-Q-379-NAS1
LAND ROVER: STORED IN ENGINE CONTROL MODULE (ECM) IS DIAGNOSTIC TROUBLE CODE (DTC) P0089-29, FUEL PRESSURE REGULATOR PERFORMANCE, AND MALFUNCTION INDICATOR LAMP (MIL) IS ILLUMINATED IN INSTRUMENT CLUSTER (IP) MESSAGE CENTER. MODEL 2013-2014 LR2, 2012-2014 EVOQUE. *PE
SSM68338
ISSUE :- CUSTOMERS HAVE REPORTED THAT THE GRIDLINES ON THE GRAPHICAL DISPLAY ARE MISSING CAUSE :- POSSIBILITY THAT IT HAS BEEN SWITCHED OFF BY THE USER ACTION :- IF INVESTIGATING A CUSTOMER COMPLAINT OF NO GRIDLINES ON THE GRAPHICAL DISPLAY, THEN PLEASE FOLLOW THE INSTRUCTIONS DESCRIBED IN THE ATTACHMENT OR THE VEHICLE HANDBOOK.
SSM-71788
LAND ROVER: DUE TO DAMAGE TO INNER BALL JOINT (IBJ), ON SOME VEHICLES, THE STEERING GEAR IS REPLACED DUE TO INNER BALL JOINT, AS A SEPARATE LEVEL REPAIR, WAS NOT AVAILABLE. MODEL FREELANDER 2, LR2. *PE
SSM71788
ISSUE: IN INSTANCES WHERE DEALERS HAVE IDENTIFIED DAMAGE TO THE INNER BALL JOINT (IBJ) OF STEERING GEARS ON FREELANDER 2/LR2 PRODUCTS, DEALERS HAVE BEEN REPLACING COMPLETE STEERING GEAR ASSEMBLIES. CAUSE: PREVIOUSLY, THE INNER BALL JOINTS WERE NOT AVAILABLE AS SEPARATE LOWER LEVEL REPAIR ITEMS THROUGH MICROCAT.
SSM69478
ISSUE: A CUSTOMER MAY REPORT A CONCERN THAT WHEN TRYING TO ACCESS THE PREFERENCES ON THE TOUCHSCREEN, THEY MAY HAVE ERRORS OR GREYED OUT BUTTONS. CAUSE: SOFTWARE COMPATIBILITY ISSUES ACTION: IF A CUSTOMER REPORTS THE CONCERN DETAILED ABOVE AN HLDF SOFTWARE UPDATE WILL BE REQUIRED USING SDD. TO COMPLETE THE UPDATE FOLLOW THE INSTRUCTIONS BELOW:-
LTB00348NAS3
SITUATION: WATER MAY ENTER THE VEHICLE THROUGH THE HIGH-MOUNTED STOP LAMP AREA. CAUSE: THIS MAY BE CAUSED BY WATER PASSING THROUGH THE HIGH-MOUNTED STOP LAMP SEAL.
SSM71198
ISSUE: WARRANTY CLAIMS AND EPQR HAVE BEEN RECEIVED WHERE TECHNICAL BULLETIN LTB00342 HAS BEEN COMPLETED ON VEHICLES OUTSIDE THE VIN RANGE IN THE BULLETIN. THERE IS ALSO EVIDENCE THAT THE BULLETIN HAS BEEN COMPLETED ON EVOQUE. SPECIAL SERVICE MESSAGES 46477, 54417 AND 55837 ALSO REFER TOLTB00342. ACTION: THE REPAIR OUTLINED IN LTB00342 (CURRENTLY AT VERSION 2) MUST ONLY BE COMPLETED ON FREELANDER 2 (LR2) WITHIN THE BULLETIN VIN RANGE 000212 TO 257090. AT VIN 257091 AN IMPROVED PINION BEARING DESIGN WAS INTRODUCED ALONG WITH A DESIGN CHANGE TO THE DIFFERENTIAL.
DVD13703V166
Land Rover Diagnostics Software Update. Dealer Data Update
DVD13703V167
Land Rover Diagnostics Software Update. Dealer Data Update
LTB00642NAS1
Technical Bulletin: Navigation Defaults To A Regional Location
LTB00631NAS2
Technical Bulletin: Compact Key Handset - Lower-Level Service Repair
LTB00466NAS2
SITUATION: STEERING WHEEL SHIMMY MAY BE EVIDENT DURING THE PRE-DELIVERY INSPECTION (PDI) ROAD TEST DUE TO TEMPORARY FLAT SPOTS ON THE ROLLING SURFACE OF THE TIRE. CAUSE: TEMPORARY FLAT SPOTS NATURALLY DEVELOP ON THE ROLLING SURFACE OF A TIRE WHEN THE WHEELS OF THE VEHICLE ARE STATIONARY OVER A PERIOD OF TIME.
LTB00641NAS1
Technical Bulletin: AM/FM Interference Onwards
LTB00401NAS4
SITUATION: THE STEERING WHEEL MAY EXHIBIT A VIBRATION / SHIMMY WHILE DRIVING. CAUSE: THIS MAY BE CAUSED BY A ROAD WHEEL/TIRE ASSEMBLY IMBALANCE AND/OR TEMPORARY TIRE FLAT-SPOTTING.
SSM69578
ISSUE: A CUSTOMER MAY REPORT THAT WHEN TRYING TO ACCESS THE NAVIGATION SYSTEM THEY HAVE ERRORS OR THE SYSTEM FREEZES ON THE INITIALIZING SCREEN. CAUSE: SOFTWARE COMPATIBILITY ISSUES
SSM70878
ISSUE: ENGINEERING IS INVESTIGATING THE CAUSE OF FRONT DRIVE SHAFTS (HALF SHAFTS) RUBBER BOOTS SPLIT OR DAMAGED ON LAND ROVER / RANGE ROVER VEHICLES IN WARRANTY. CAUSE: UNKNOWN ENGINEERING INVESTIGATION ON-GOING.
DVD13702V165
Land Rover Diagnostics Software Update. Dealer Data Update
LTB00631NAS1
Technical Bulletin: Compact Key Handset - Lower - Level Service Repair
SSM 71420
ISSUE: THE PRIMARY DOOR SEALS COME ADRIFT FROM THE BODY AT THE BOTTOM OF THE DOOR APERTURE. CAUSE: THE CAUSE IS BEING INVESTIGATED AND INFORMATIONIS REQUIRED TO HELP ESTABLISH ROOT CAUSE.
SSM71420
RE-ISSUED FEBRUARY 2014. ISSUE: THE PRIMARY DOOR SEALS COME ADRIFT FROM THE BODY AT THE BOTTOM OF THE DOOR APERTURE. CAUSE: THE CAUSE IS BEING INVESTIGATED AND INFORMATION IS REQUIRED TO HELP ESTABLISH ROOT CAUSE.
SSM71058
Power Steering Pump Noisy or Heavy. Up on customer complaint of a a noisy power steering pump or heavy steering, should a dealer intend to change a powerr steering pump to resolve this, please address the questions below on a EPQR so that JLR may review and potentially request the part back for further engineering investigation. Pre 13MY only, vehicles fitted with SI6 Petrol Engines only.
LTB00712NAS1
SITUATION: THE TOUCH SCREEN (TS), ALSO REFERRED TO AS THE FRONT CONTROL DISPLAY INTERFACE MODULE (FCDIM) OR THE HIGH LINE DISPLAY FRONT (HLDF), MAY BE WRONGLY REPLACED WHEN TROUBLESHOOTING IF ISSUES ARE INCORRECTLY ATTRIBUTED TO IT. CAUSE: THE TS MAY BE INCORRECTLY DIAGNOSED AS THE SOURCE OF THE FAULT AND REPLACED IN ERROR.
DVD13605
Land Rover Diagnostics Software Update. Dealer Data Update
LTB00389NAS3
Technical Bulletin: Squeaks & Rattles Kit Availability
SSM69718
The customer reports a whine/ humming noise while driving - Freelander 2 / LR2 and Evoque only.
SSM68378
ISSUE: THIS SSM HAS BEEN RELEASED TO ADDRESS THE HIGH NUMBER OF SPEAKER ASSEMBLIES RETURNED, MANY OF WHICH ARE DEEMED AS NO FAULT FOUND. CAUSE: INCORRECT DIAGNOSIS.
SSM66897
ISSUE: CUSTOMERS HAVE REPORTED WARNING LAMP ILLUMINATION AND PARK BRAKE ACTIVATION / DE-ACTIVATION FUNCTIONALITY ISSUES WITH RELATED DTCS C2007-11 OR C2008-11. CAUSE: JLR ENGINEERING ARE CONTINUING TO INVESTIGATE ROOT CAUSE OF THE ISSUE.
SSM67897
ISSUE INCORRECTLY CONFIGURED SEAT MODULES CAN CAUSE INCORRECT FUNCTIONING OF THE SEAT, OR BATTERY DRAIN ISSUES. THE VEHICLE SEAT MEMORY MODULE LOGS U1A4C 00, BUILD END OF LINE MODE ACTIVE CAUSE THE SEAT MODULE HAS BEEN INCORRECTLY CONFIGURED TO THE VEHICLE.
SSM60957
ISSUE: A CUSTOMER MAY REPORT A CONCERN THAT THE MESSAGE SMART KEY BATTERY LOW IS DISPLAYED ON THE INSTRUMENT PACK WHEN THE KEY HANDSET REMOTE IS OPERATED. CAUSE: CURRENTLY UNDER ANALYSIS.
SSM67617
ISSUE: DURING DEALER TECHNICIAN INVESTIGATION FOR RELATED HALDEX COUPLING ISSUES AND ASSOCIATED FAULT CODES, TECHNICIAN'S MAY IDENTIFY A 'BLACK SLUDGE' TYPE SUBSTANCE IN THE OIL,FILTER,HALDEX PUMP AS SHOWN IN THE PICTURE ATTACHED. CAUSE: THE 'BLACK SLUDGE' IS FROM THE ADDITIVES IN THE OIL SOLIDIFYING OUT IN THE COLD OIL.
SSM67837
ISSUE: THERE HAVE BEEN REPORTS OF PRIMARY DOOR SEALS COMING ADRIFT FROM THE BODY AND CANNOT BE ROBUSTLY REFITTED TO THE VEHICLE CAUSE: THE CAUSE OF THE PARTS COMING ADRIFT IS UNDER INVESTIGATION BUT AS THE PARTS ARE A ONE TIME FIT ITEM REFITTING THEM USING ADHESIVE OR DOUBLE SIDED TAPE WILL NOT WORK
SSM66617
ISSUE: A CUSTOMER MAY REPORT A CONCERN WITH A FLAT BATTERY OR POOR STARTING; WHEN TESTING THE BATTERY IT IS DETERMINED THAT A CHARGE IS REQUIRED. CAUSE: WHEN CHARGING A BATTERY (BOTH PRIMARY AND SECONDARY) WITH A BMS (BATTERY MONITORING SYSTEM) FITTED, THE EARTH FROM THE CHARGER MUST BE CONNECTED TO A SUITABLE CHASSIS OR ENGINE EARTH (CHECK TOPIX FOR APPROPRIATE LOCATION). THIS ALLOWS THE BMS TO SEE THE CURRENT GOING INTO THE BATTERY. HOWEVER WHEN USING A DIAGNOSTIC CHARGER FROM MIDTRONICS SUCH AS GR1, GRX GR8(110 VOLTS)THIS CONNECTION PROCESS CAN CAUSE AN INCORRECT BATTERY ANALYSIS DUE TO THE EXTRA RESISTANCE IN THE WIRING WHEN CONNECTED TO A CHASSIS OR ENGINE EARTH.
SSM60517
ISSUE: FOLLOWING WARRANTY ANALYSIS OF STEERING RACKS REPORTED TO BE LEAKING, 75% HAVE BEEN IDENTIFIED AS NO FAULT FOUND, FOLLOWING TESTING. CAUSE: LAND ROVER ENGINEERING HAVE RECENTLY VISITED DEALERSHIPS WHERE A REQUEST HAS BEEN MADE TO REPLACE THE STEERING GEAR FOR AN OIL LEAK IN THE AREA OF THE PINION HOUSING, CASTING, YOKE PLUG OR THE GAITER ADJACENT TO THE PINION HOUSING. FOLLOWING INVESTIGATION THE SOURCE OF THE LEAK PATH WAS IDENTIFIED AS BEING FROM THE SUPPLY AND RETURN HOSE O-RING SEALS.
SSM64017
REPUBLISHED AUGUST 2013. CUSTOMER REPORTS SMART KEY NOT FOUND.
SSM46477
RE-ISSUED DEC 2015 ISSUE: EXCESSIVE RUMBLE/HUMMING NOISE OR HIGH PITCHED WHINE COMING FORM THE REAR OF THE VEHICLE CAUSE: ROOT CAUSE, PINION TAIL BEARING SPALLING CAUSED BY SUBSURFACE MATERIAL DEFORMATION. CAUSE OF SUBSURFACE DEFORMATION IS STATIC OVERLOAD.
SSM37361
RE-ISSUED DEC 2015 A LARGE NUMBER OF OXYGEN SENSORS THAT HAVE BEEN REPLACED IN THE NORTH AMERICAN MARKET HAVE BEEN RETURNED TO THE SUPPLIER (DENSO) TO INVESTIGATE FOR POSSIBLE DEFECTS.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.