SSM76411 - 10MAR26
Other
Smart Key Deactivated message on instrument cluster and unable to start their vehicle
Vehicle report
2018 LAND ROVER RANGE ROVER EVOQUE
Service bulletins
399 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
JLRTB02023NAS3 RESCINDED
Service Bulletin/Repair Instructions
MIL Illuminated.
TUCC_JUN2025_46
Other
MIL on Instrument cluster.
TUCC_APR2025_18
Other
Leaking windshield that caused the water ingress on the electrical component.
TUCC_APR2025_22
Other
Cosmetic defect to IDMA and ICDM will also be handled via AutoFRED for specific model callouts.
MRC_H419_N725_MAR2025_43
Other
These Customer Satisfaction Programs (CSP’s) are being made available as a benefit under the Class Action settlement agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software- Over-The-Air (SOTA) updates.
MRC_H428_N769_MAR2025_44
Other
This extended warranty covers all repairs to, or replacement of the Infotainment Master Controller (IMC), for 1 year from 3rd February 2025 to 3rd February 2026 for all vehicles that have or will have an expired JLR vehicle warranty in this time period - Unlimited mileage.
SFCC_MAR2025_17
Other
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the instrument cluster.
SFCC_MAR2025_18
Other
There have been several FRED submissions for a customer allegation of a brake noise concern.
SFCC_MAR2025_20
Other
There have been several FRED submissions for a customer allegation of brake judder/vibration.
SFCC_FEB2025_25
Other
These Customer Satisfaction Programs (CSP’s) are being made available as a benefit under the Class Action settlement agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software-Over- The-Air (SOTA) updates.
SFCC_FEB2025_26
Other
Infotainment Master Controller (IMC) Extended Warranty
N735
Service Bulletin/Repair Instructions
InControl Touch Pro Wired Update
N769
Service Bulletin/Repair Instructions
Infotainment Master Controller (IMC) Extended Warranty
SSM76166
Other
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
Range Rover_N881_15NOV24
Other
Powertrain Control Module (PCM) Software Update
SFCC_SEP2024_52
Other
A customer may report that the windshield wipers stop up on the windshield when turned off.
SFCC_JUL2024_41
Other
Low coolant light on or smell of coolant from engine area.
SFCC_JUN2024_45
Other
Low coolant light on or smell of coolant from engine area.
SFCC_MAR2024_72
Service Bulletin/Repair Instructions
A Customer may complain of an SRS system warning message being displayed on the instrument panel.
SFCC_JAN2024_41
Service Bulletin/Repair Instructions
After thermostat replacement, the instrument cluster says that the engine is overheating while driving.
SFCC_DEC2023_32
Service Bulletin/Repair Instructions
Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found that workflow may provide false result if IMC is not in a faulted state when workflow is run to identify potential Polar Switch Firmware fault.
SFCC_NOV2023_30
Service Bulletin/Repair Instructions
Startup battery keeps draining / Vehicle will not start
SFCC_OCT2023_40
Service Bulletin/Repair Instructions
Customer reports lack of power and/or check engine light on.
SFCC_OCT2023_50
Service Bulletin/Repair Instructions
There is moisture inside the headlamp lens
WACCSEP23_6
Service Bulletin/Repair Instructions
Battery low warning displayed on instrument cluster and/or no-start
SFCC_SEP2023_45
Service Bulletin/Repair Instructions
The wiper blades streak, smear, judder or squeak during operation
SFCC_AUG2023_46
Service Bulletin/Repair Instructions
Lack of power, MIL on.
SFCC_JUL2023_31
Service Bulletin/Repair Instructions
Battery low warning displayed on instrument cluster and/or no-start.
SSM76039
Service Bulletin/Repair Instructions
Vehicle Will Not Charge
SFCC_JUN2023_46
Service Bulletin/Repair Instructions
A customer may report that the front or rear door latch does not operate as expected.
SSM76009
Service Bulletin/Repair Instructions
A customer may report that the front or rear door latch does not operate as expected.
SSM75771
Service Bulletin/Repair Instructions
Engine knocking noise post service engine replacement - incorrect fuel injector installation.
SFCC_APR2023_32
Service Bulletin/Repair Instructions
Customer reports of 12V battery issues. These range from battery low warning displayed to no-start.
SSM75963
Service Bulletin/Repair Instructions
Amber Malfunction Indicator Lamp (MIL) Displayed â Engine May Not Start With Multiple DTCs Present
SFCC_FEB2023_36
Service Bulletin/Repair Instructions
Customer reports, Engine Light is on and poor cabin heating.
SFCC_FEB2023_38
Service Bulletin/Repair Instructions
Customer reports, Engine Light is on and engine running rough.
SSM75918
Service Bulletin/Repair Instructions
CHECK ENGINE (AMBER) AND POOR CABIN HEATING
SFCC_OCT2022_24
Service Bulletin/Repair Instructions
SOS Limited Availability or SOS Not available warning message displayed
SSM75647
Service Bulletin/Repair Instructions
SOS LIMITED AVAILABILITY SOS NOT AVAILABLE
SFCC_SEP2022_31
Service Bulletin/Repair Instructions
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
SFCC_SEP2022_37
Service Bulletin/Repair Instructions
Suspension Warning Displayed On Instrument Cluster
SSM75824
Service Bulletin/Repair Instructions
CHASSIS CONTROL MODULE (CHCM) SUSPENSION WARNING ON CLUSTER
SFCC_AUG2022_35
Service Bulletin/Repair Instructions
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
SFCC_JUN2022_32
Service Bulletin/Repair Instructions
Driveline Noise or Vibration
SFCC_MAY2022_12
Service Bulletin/Repair Instructions
EMISSION RECALLS
SFCC_MAY2022_18
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
N622v2
Service Bulletin/Repair Instructions
A Powertrain Control Module (PCM) software diagnostic monitoring routine contains a software error.
SFCC_APR2022_11
Service Bulletin/Repair Instructions
EMISSION RECALLS - FUELING ADAPTIONS
SFCC_APR2022_17
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_APR2022_18
Service Bulletin/Repair Instructions
Customer reports numerous concerns, such as low battery warning message on startup, or vehicle will not start after sitting.
SFCC_APR2022_41
Service Bulletin/Repair Instructions
A customer may report a rattle tyle noise from the front seat base area.
SFCC_MAR2022_11
Service Bulletin/Repair Instructions
EMISSION RECALLS - FUELING ADAPTIONS
SFCC_MAR2022_22
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_MAR2022_44
Service Bulletin/Repair Instructions
A customer may report a rattle tyle noise from the front seat base area.
SFCC_FEB2022_12
Service Bulletin/Repair Instructions
EMISSION RECALLS - FUELING ADAPTIONS
SFCC_FEB2022_22
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
LTB01090NAS2
Service Bulletin/Repair Instructions
THE LIGHTING CONTROL SWITCH AND/OR THE WIPER CONTROL SWITCH MAY NOT OPERATE OR OPERATES INTERMITTENTLY.
N622NAS1
Service Bulletin/Repair Instructions
Emissions Recall - Secondary Fuel Adaptions
NAS22.02.004
Service Bulletin/Repair Instructions
Emissions Recall - Secondary Fuel Adaptions
SFCC_JAN2022_16
Service Bulletin/Repair Instructions
EMISSION RECALLS - FUELING ADAPTIONS
SFCC_JAN2022_22
Service Bulletin/Repair Instructions
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_JAN2022_46
Service Bulletin/Repair Instructions
Seat Mounted Seat Switches Not Working
BIG5JAN_28
Service Bulletin/Repair Instructions
EMISSION RECALLS - FUELING ADAPTIONS
SFCC_DEC2021_20
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_DEC2021_44
Service Bulletin/Repair Instructions
Seat Mounted Seat Switches Not Working
BIG5DEC21_27A
Service Bulletin/Repair Instructions
Voice guidance concerns when using Apple CarPlay.
LTB01245NAS4
Service Bulletin/Repair Instructions
The engine Malfunction Indicator Lamp (MIL) may be illuminated.
SSM75619
Service Bulletin/Repair Instructions
Seat mounted seat switches - Seats not moving
SSM75620
Service Bulletin/Repair Instructions
Seat mounted seat switches - Seats not moving
IC TP 21B
Service Bulletin/Repair Instructions
4X4I SCREEN The screen will show the correct pitch and roll angle of the vehicle APPLE CARPLAY Turn by turn voice guidance will now work in Apple CarPlay Maps INSTRUMENT PANEL CLUSTER CONTROL MODULE B (IPCB) When playing FM radio source the IPCB will no longer show a Gray background COMPASS VIEW The north indicator "N" in compass view will be updated when there is a theme change HOTSPOT CONNECTIVITY Improved stability of Hotspot functionality DVD Improved stability of DVD functionality ELECTRIC VEHICLE (EV) CHARGING Charging port will flash green instead of blue when charging MEDIA PLAYER Album art is now available in media library STEERING WHEEL CONTROLS Improved stability of Steering wheel control functionality after using rear media feature REAR SEAT ENTERTAINMENT (RSE) Video can now be played on both rear screens at the same time In the rear right screen, the text for passenger and driver seats are no longer swapped in German SELF-LEARNING CAR Improved stability of self learning car mode SETTINGS In the Chattanooga region in USA near the Eastern/Central time zone border the infotainment time is now no longer 1 hour behind in Auto mode Telematic Control Unit Module (TCU) installation popup will no longer display message in English while the language is set to Chinese SYSTEM Improved stability on start up TIMED CLIMATE Timed climate icon will no longer appear on Interactive Display Module 'A' (IDMA) while vehicle is in motion
SFCC_NOV2021_25
Service Bulletin/Repair Instructions
Post 21A Update Apple CarPlay® Navigation Voice Guidance Not Heard
BIG5NOV21_41A
Service Bulletin/Repair Instructions
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as Waze.
SFCC_OCT2021_22
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_OCT2021_31
Service Bulletin/Repair Instructions
Timing chain replacement VVT Service Part Incorrectly Boxed
SFCC_OCT2021_42
Service Bulletin/Repair Instructions
Seat Recliner Motor Inoperative
SFCC_OCT2021_43
Service Bulletin/Repair Instructions
Seat Power Fore/Aft Motor Inoperative
SFCC_OCT2021_44
Service Bulletin/Repair Instructions
Seat Power Height Adjustment Motor Inoperative
SSM75423
Service Bulletin/Repair Instructions
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
SSM75540
Service Bulletin/Repair Instructions
AC INOPERATIVE - ELECTRIC AC PHEV ONLY
SSM75540ATT
Service Bulletin/Repair Instructions
AC INOPERATIVE - ELECTRIC AC PHEV ONLY
SFCC_SEP2021_25
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_SEP2021_36
Service Bulletin/Repair Instructions
Customer States engine runs rough with MIL illuminated.
SFCC_AUG2021_32
Service Bulletin/Repair Instructions
Key remote functions and/or passive entry stopped working.
SFCC_AUG2021_33
Service Bulletin/Repair Instructions
Connectivity functions are no longer working.
SFCC_AUG2021_34
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_AUG2021_36
Service Bulletin/Repair Instructions
Judder/vibration at low speed when turning.
SFCC_AUG2021_37
Service Bulletin/Repair Instructions
Customer States engine runs rough with MIL illuminated.
SFCC_AUG2021_38
Service Bulletin/Repair Instructions
Customer states harsh shift, transmission warning lamp.
SFCC_AUG2021_39
Service Bulletin/Repair Instructions
â Customer states check engine light is illuminated.
SFCC_JUL2021_40
Service Bulletin/Repair Instructions
Navigation voice guidance no longer operational after latest NGI update
SFCC_JUN2021_23
Service Bulletin/Repair Instructions
Infotainment Updates
SFCC_JUN2021_24
Service Bulletin/Repair Instructions
Navigation voice guidance is not working with Apple CarPlay
SFCC_MAY2021_44
Service Bulletin/Repair Instructions
A customer may report a rattle noise coming from the front seat area.
SFCC_MAY2021_46
Service Bulletin/Repair Instructions
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
SFCC_MAY2021_47
Service Bulletin/Repair Instructions
A customer may report the air conditioning system is not cooling properly.
SSM75416
Service Bulletin/Repair Instructions
Update Apple Carplay Navigation Voice Guidance Not Heard
NAS20.11.002.3
Service Bulletin/Repair Instructions
Driveability flat spots; - Malfunction Indicator Lamp (MIL) illuminated with Variable Camshaft Timing (VCT) Diagnostic Trouble Code(s) (DTC) stored in the Powertrain Control Module (PCM); Increased induction noise while driving; and/or a small reduction in performance.
SSM75406
Service Bulletin/Repair Instructions
Check Engine MIL illuminated
SFCC_APR2021_18
Service Bulletin/Repair Instructions
Infotainment Updates
SFCC_APR2021_20
Service Bulletin/Repair Instructions
IMC Update 21A will not install
SFCC_APR2021_32
Service Bulletin/Repair Instructions
There is a noise from the vehicle while driving.
SFCC_APR2021_44
Service Bulletin/Repair Instructions
A customer may report the air conditioning system is not cooling properly.
SFCC_APR2021_45
Service Bulletin/Repair Instructions
Head Lamp Module DTCs - A customer may report a lamp fault displays on the message center.
SFCC_MAR2021_21A
Service Bulletin/Repair Instructions
IMC 20C1 Software Release
SFCC_MAR2021_21B
Service Bulletin/Repair Instructions
TCU v19.2
SFCC_MAR2021_21C
Service Bulletin/Repair Instructions
Pivi IP27.2 (OS 2.0.6)
SFCC_MAR2021_45
Service Bulletin/Repair Instructions
A customer may report the air conditioning system is not cooling properly.
SFCC_MAR2021_48
Service Bulletin/Repair Instructions
Water Leak from Windshield
SFCC_FEB2021_24A
Service Bulletin/Repair Instructions
IMC 20C1 Software Release
SFCC_FEB2021_24B
Service Bulletin/Repair Instructions
TCU v19.2
SFCC_FEB2021_24C
Service Bulletin/Repair Instructions
Pivi IP27.1 (OS 2.0.6)
SFCC_FEB2021_33
Service Bulletin/Repair Instructions
Check Engine MIL
SFCC_FEB2021_34
Service Bulletin/Repair Instructions
Check Engine MIL
SFCC_FEB2021_43
Service Bulletin/Repair Instructions
A customer may report the air conditioning system is not cooling properly.
LTB00552NAS3
Service Bulletin/Repair Instructions
RESCINDED - Windshield Wiper Noise / Judder / Streak - RESCINDED
SSM75237ATT
Service Bulletin/Repair Instructions
Rear bodyside lamps are cracked/broken around the edge of the lens.
SFCC_JAN2021_15
Service Bulletin/Repair Instructions
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of variable valve timing (VVT) solenoids on both intake an exhaust.
SFCC_JAN2021_42
Service Bulletin/Repair Instructions
A customer may report the air conditioning system is not cooling properly.
SFCC_JAN2021_44
Service Bulletin/Repair Instructions
A customer may report that the HVAC blower is not operating after the vehicle has been parked for several days.
BIG5JAN21_43
Service Bulletin/Repair Instructions
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of variable camshaft timing (VCT) solenoids on both intake an exhaust.
N481NAS2
Service Bulletin/Repair Instructions
Variable Camshaft Timing (VCT) Solenoids
NAS20.11.002v2
Service Bulletin/Repair Instructions
VARIABLE CAMSHAFT TIMING (VCT) SOLENOIDS
SFCC_DEC2020_29
Service Bulletin/Repair Instructions
The engine is running rough. There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
SSM75163
Service Bulletin/Repair Instructions
Air Conditioning operating Intermittently.
JLRTB02017NAS3
Service Bulletin/Repair Instructions
Interactive Control Display Module (ICDM) - Purple Line Flickering
LTB00766NAS5
Service Bulletin/Repair Instructions
Damage/marking may be evident on the surface of the Instrument Cluster (IPC) lens.
SFCC_NOV2020_16
Service Bulletin/Repair Instructions
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of variable camshaft timing (VCT) solenoids on both intake an exhaust.
SFCC_NOV2020_35
Service Bulletin/Repair Instructions
There is a noise from the rear of the vehicle while turning. There is a judder feeling when turning.
SFCC_NOV2020_36
Service Bulletin/Repair Instructions
The engine fan runs excessively.
BIG5NOV20_30
Service Bulletin/Repair Instructions
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of variable camshaft timing (VCT) solenoids on both intake an exhaust.
SSM75091
Service Bulletin/Repair Instructions
Rattle noise coming from underneath the vehicle
N481NAS1
Service Bulletin/Repair Instructions
Variable Camshaft Timing (VCT) Solenoids
SFCC_OCT2020_16
Service Bulletin/Repair Instructions
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of variable valve timing (VVT) solenoids on both intake an exhaust.
SFCC_OCT2020_40
Service Bulletin/Repair Instructions
The Check Engine Lamp is illuminated.
SFCC_SEP2020_27
Service Bulletin/Repair Instructions
The engine fan will run sometimes after the engine is shut off.
SFCC_SEP2020_29
Service Bulletin/Repair Instructions
There is a squeak from the engine at startup or shut down.
SFCC_SEP2020_4
Service Bulletin/Repair Instructions
There is a noise or judder when turning at low speeds from the Active Driveline.
SFCC Jul20_18
Service Bulletin/Repair Instructions
The Check Engine MIL is on. There is a lack of power from the engine.
SFCC Jul20_26
Service Bulletin/Repair Instructions
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio popping noise iOS13 Bluetooth improvements Additional improvements
SSM74876
Service Bulletin/Repair Instructions
Head up display goes off bus and stops working (fully inoperable).
SFCC_JUN2020_18
Service Bulletin/Repair Instructions
There is a noise from the front of the car.
SFCC_JUN2020_21
Service Bulletin/Repair Instructions
There is a noise when turning. There is a judder/vibration when turning.
SSM74813
Service Bulletin/Repair Instructions
JLR is investigating an issue on Incontrol Touch (NLI) infotainment systems, where the 'Browse' and 'Track' list tiles are greyed out (see attachment) when streaming music on Bluetooth with Apple handsets using iOS 13.0 and above.
SSM74813_Attach
Service Bulletin/Repair Instructions
JLR is investigating an issue on Incontrol Touch (NLI) infotainment systems, where the âBrowseâ and Track listâ tiles are greyed out (see attachment) when streaming music on Bluetooth with Apple handsets using iOS 13.0 and above.
JLRTB02020NAS2
Service Bulletin/Repair Instructions
The Malfunction Indicator Lamp (MIL) is illuminated on the Instrument Panel Cluster (IPC) with reduced engine performance. Further investigation has shown that Diagnostic Trouble Code(s) (DTC) P2170-11 is stored in the Powertrain Control Module (PCM).
SSM74796
Service Bulletin/Repair Instructions
Customer experiences, âLow battery messageâ on the Instrument Panel, and is unable to start the vehicle. No associated DTCâs flagged.
SSM74796_Attach
Service Bulletin/Repair Instructions
Customer experiences, âLow battery messageâ on the Instrument Panel, and is unable to start the vehicle. No associated DTCâs flagged.
SSM74779
Service Bulletin/Repair Instructions
JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM & DAB), specifically relating to reports of the touchscreen displaying âRadio not availableâ from vehicle start-up and continues for the entire drive.
SFCC_APR20_PG24
Service Bulletin/Repair Instructions
⢠There is a loud noise from the front of the vehicle. ⢠The Check Engine MIL is on.
SFCC_APR20_PG28
Service Bulletin/Repair Instructions
To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward. SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software.
SFCC_APR20_PG31
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
SSM74786
Service Bulletin/Repair Instructions
When attempting to complete the âReplace ECUâ application for the Occupant Classification System Module (OCS) the application fails. The error message âThe following error was encountered: â is displayed to the user.
NAS18.09.004_3
Service Bulletin/Repair Instructions
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where water ingress into the passenger compartment or wind noise may be evident.
N221NAS4
Service Bulletin/Repair Instructions
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where water ingress into the passenger compartment or wind noise may be evident.
SSM74764
Service Bulletin/Repair Instructions
InControl Remote App does not update vehicle location or show correct vehicle status. Remote features (e.g.: Remote Engine Start, Beep and Flash, Remote Lock/Unlock etc.) do not work. The Telematics Control Unit (TCU) unable to communicate with Telematics Service Provider due to curl library error.
JLRTB02023NAS2
Service Bulletin/Repair Instructions
The Malfunction Indicator Lamp (MIL) is illuminated on the Instrument Panel Cluster (IPC) with a small loss in performance and reduction in accelerator response.
SFCC_MAR12_21
Service Bulletin/Repair Instructions
The Check Engine MIL is on.
SFCC_MAR12_29
Service Bulletin/Repair Instructions
XM radio is inop.
SFCC_MAR12_30
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
SFCC_MAR12_35
Service Bulletin/Repair Instructions
Customer may report that the heated seats are slow to warm or cool off.
JLRTB02023NAS1
Service Bulletin/Repair Instructions
The Malfunction Indicator Lamp (MIL) is illuminated on the Instrument Panel Cluster (IPC) with a small loss in performance and reduction in accelerator response.
SFCC_FEB20_34
Service Bulletin/Repair Instructions
XM radio is inop.
RCTR_29JAN20_21
Service Bulletin/Repair Instructions
The Check Engine MIL is on.
SSM74698
Service Bulletin/Repair Instructions
A customer may experience one of the following warning messages on the Instrument Panel (IP); Diesel Exhaust Fluid (DEF) Level Low (Empty) or Refill Message Displayed on the (IP) Incorrect Diesel Exhaust Fluid (DEF) Quality Detected Diesel Exhaust Fluid (DEF) Dosing Malfunction
SFCC_JAN20_22
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
JLRTB02020NAS1
Service Bulletin/Repair Instructions
The MIL is illuminate on the IPC with reduced engine performance.
JLRTB02016NAS1
Service Bulletin/Repair Instructions
The front tow eye cover is visually adrift from the upper retaining clips.
SSM74599
Service Bulletin/Repair Instructions
Inconsistent Bluetooth connectivity for customers following an Android or Apple operating software (OS) update.
TechRS_NOV19_104
Service Bulletin/Repair Instructions
SOTA download does not complete first time through
TechRS_NOV19_106
Service Bulletin/Repair Instructions
Quiescent battery drain due to TCU module.
TechRS_NOV19_108
Service Bulletin/Repair Instructions
Voice control is not able to locate destination entry.
TechRS_NOV19_109
Service Bulletin/Repair Instructions
Web Browser functionality is not available.
Tech_RS_NOV19_85
Service Bulletin/Repair Instructions
The Check Engine MIL is on.
Tech_RS_NOV19_87
Service Bulletin/Repair Instructions
The variable coolant pump shroud is sticking causing electronic cooling fan to run at 100% duty cycle and/or illuminate the Check Engine MIL.
Tech_RS_NOV19_93
Service Bulletin/Repair Instructions
There are multiple issues in regards to the manufacturing process of the Image Processing Module A from the supplier Bosch, or the Central Configuration learn in.
Tech_RS_NOV19_95
Service Bulletin/Repair Instructions
Customer may state there is a pop noise or crackle when playing the audio.
Tech_RS_NOV19_96
Service Bulletin/Repair Instructions
Customer may state there is no audio present or volume control.
Tech_RS_NOV19_97
Service Bulletin/Repair Instructions
Customer may state there is no audio present or volume control.
SSM74634
Service Bulletin/Repair Instructions
Customer reports that the vehicle will not start or has a low battery warning on the cluster.
SFCC_NOV19_21
Service Bulletin/Repair Instructions
The Check Engine MIL is on.
SFCC_NOV19_23
Service Bulletin/Repair Instructions
The Check Engine MIL is on.
SFCC_NOV19_24
Service Bulletin/Repair Instructions
The Check Engine MIL is on.
SFCC_NOV19_30
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
SFCC_NOV19_33
Service Bulletin/Repair Instructions
Customer complaint in regards to Infotainment system.
SFCC_NOV19_38
Service Bulletin/Repair Instructions
Customer states there is no audio output from the speakers on all sources.
SFCC_NOV19_40
Service Bulletin/Repair Instructions
Customer states the vehicle will not start.
SSM74591
Service Bulletin/Repair Instructions
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later versions.
SFCC_OCT19_27
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
SFCC_OCT19_28
Service Bulletin/Repair Instructions
Intermittent Bluetooth connection on Android equipped device with software 9.0
SFCC_OCT19_35
Service Bulletin/Repair Instructions
Customer states the vehicle will not start
SFCC_OCT19_37
Service Bulletin/Repair Instructions
Customer states there is no audio output from the speakers on all sources
SSM74568
Service Bulletin/Repair Instructions
EPB (Emergency Park Brake) is applied and will not release. The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
SSM74568Att
Service Bulletin/Repair Instructions
EPB (Emergency Park Brake) is applied and will not release. The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
SSM74561
Service Bulletin/Repair Instructions
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1. No trailer trajectories when using Tow Assist and car is in EV mode 2. Failure to enter Advanced Tow Assist when car is in in EV mode
SSM74569
Service Bulletin/Repair Instructions
Customer experiences, âLow battery messageâ on the instrument panel, and is unable to start the vehicle.
SSM74569Att
Service Bulletin/Repair Instructions
Customer experiences, âLow battery messageâ on the instrument panel, and is unable to start the vehicle.
SSM74577
Service Bulletin/Repair Instructions
Issue: After replacement of the Restraints Control Module (RCM) the DTC's that follow are stored within the RCM: B0002-13 (Driver's Front Airbag stage 2 - open circuit) B0005-56 Collapsible Steering Column Deployment Control Invalid / Incompatible Configuration
SSM74446
Service Bulletin/Repair Instructions
Issue: Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9. The concern will only affect New Low line Infotainment (NLI) systems.
NAS19.09.013
Service Bulletin/Repair Instructions
Service Actions H251 and N377 are Owner Notified Programs (ONP) to update InControl® Touch Pro? software in 2016-18MY vehicles to version 19B from earlier levels. This upgrade will be free of charge and delivered via the standard campaign process. Included in this software update is the Smartphone Pack, comprising of Apple CarPlay® and Android Auto? (subject to minimum vehicle specifications). Vehicles will also receive Software-Over-The-Air (SOTA) functionality.
SFCC_SEP19_Slide
Service Bulletin/Repair Instructions
Intermittent Bluetooth connection on Android equipped device with software 9.0.
LTB01290NAS2
Service Bulletin/Repair Instructions
The IC displays the incorrect translation for the 'Deactivated Park Brake' warning message, in the French language setting only..
SFCC AUG19 Slide
Service Bulletin/Repair Instructions
Customer states the vehicle will not start.
SSM74491
Service Bulletin/Repair Instructions
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
SSM74491Attachme
Service Bulletin/Repair Instructions
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
SFCC Slide21
Service Bulletin/Repair Instructions
The Gearbox Overheating message appeared in the instrument cluster.
SFCC Slide22
Service Bulletin/Repair Instructions
The engine fan is making a lot of noise. The engine fan runs after I turn the car off.
SFCC Slide24
Service Bulletin/Repair Instructions
Automatic Emergency Braking not available. Forward Alert not available. Emergency Lane Keeping not available
SFCC Slide25
Service Bulletin/Repair Instructions
TCU_3 Programming failures
SFCC Slide26
Service Bulletin/Repair Instructions
Popping sound or crackling noise from the audio system while in use.
SFCC Slide27
Service Bulletin/Repair Instructions
Intermittent Bluetooth connection on Android equipped device with software 9.0
SFCC Slide28
Service Bulletin/Repair Instructions
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 softw
SFCC Slide30
Service Bulletin/Repair Instructions
Customer states the vehicle will not start
SFCC Slide43
Service Bulletin/Repair Instructions
The tire valve stem is broken or cracked.
LTB00972NAS3
Service Bulletin/Repair Instructions
No air is blowing through any of the passenger compartment air vents, regardless of the temperature or fan speed selected.
LTB01261NAS3
Service Bulletin/Repair Instructions
The auto stop/start system does not function as expected.
SFCC_JUN19_Slide
Service Bulletin/Repair Instructions
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a 2500 status.
LTB01030NAS5
Service Bulletin/Repair Instructions
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
SFCC_MAY19_Slide
Service Bulletin/Repair Instructions
Not able to hear incoming calls with iPhone at 12.2 software.
N258NAS2
Service Bulletin/Repair Instructions
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where an unexpected alarm activation (with the vehicle locked) occurs and/or the vehicle cannot be locked.
SSM74404
Service Bulletin/Repair Instructions
Degradation of the primary catalytic converter. The DTC P0420-00 stored in the PCM indicates the primary catalyst is not operating at an optimal level.
SFCC-APRIL19-Sli
Service Bulletin/Repair Instructions
TCU_3 programming failures
SSM74303
Service Bulletin/Repair Instructions
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth®, Voice commands no longer work
LTB00766NAS4
Service Bulletin/Repair Instructions
Damage/marking may be evident on the surface of the IPC (Instrument Cluster) lens.
SSM73872
Service Bulletin/Repair Instructions
When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not illuminate and/or ?SOS is not available? displayed on the instrument Cluster? due to activation failure.
SSM74189
Service Bulletin/Repair Instructions
During Pre Delivery Inspection (PDI) it may not be possible to activate the Telematics Control Module (TCU) or customers may complain that SOS Limited Functionality is displayed on the Instrument Cluster (IC). Both scenarios will be accompanied with Diagnostic Trouble Code (DTC) U2109-09 (Back up Battery Component Failures) stored in the TCU.
LTB01290NAS1
Service Bulletin/Repair Instructions
On vehicles with a partial Thin Film Transistor (TFT) Instrument Cluster (IC) only, the French language translation of the 'Deactivated Park Brake' message may be incorrect.
SFCC-14MAR19-Sli
Service Bulletin/Repair Instructions
TCU-3 programming failures. TCU-3 software download incomplete due to software iteration step.
SSM74326
Service Bulletin/Repair Instructions
The Check Engine Lamp is illuminated and DTC P2170-11 is stored in the PCM. A Restricted Performance message may also be reported.
SSM74326Attachme
Service Bulletin/Repair Instructions
The Check Engine Lamp is illuminated and DTC P2170-11 is stored in the PCM. A Restricted Performance message may also be reported.
LTB01289NAS1
Service Bulletin/Repair Instructions
The transmission may exhibit a harsh 4th-to-5th gear shift at speeds between 30-50 km/h and, in certain cases, the harsh gear shift may be accompanied by a transmission warning message on the Instrument Cluster (IC). Upon further diagnosis, DTC (Diagnostic Trouble Code) P07D4-07 and/or P07DF-07 may be stored in the Transmission Control Module (TCM).
LTB01261NAS2
Service Bulletin/Repair Instructions
Auto Stop/Start System Not Functioning As Expected
SSM74300
Service Bulletin/Repair Instructions
Repeated flat battery reported but measured quiescent current drain within the expected range (< 30 mA)
SSM73799
Service Bulletin/Repair Instructions
Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions listed below has been identified: InControl Touch Pro system constantly restarting Voice / Speech concern Navigation concern Live and Web Browser concern System Language concern
SSM74310
Service Bulletin/Repair Instructions
Malfunction Indicator Lamp (MIL) illuminated. DTC P242B-64 logged in Powertrain Control Module (PCM).Issue applies to AJ20-D4 engine only.
SSM74310Attachme
Service Bulletin/Repair Instructions
Malfunction Indicator Lamp (MIL) illuminated. DTC P242B-64 logged in Powertrain Control Module (PCM).Issue applies to AJ20-D4 engine only.
SSM74315
Service Bulletin/Repair Instructions
Retailers may report the coolant level is over the maximum fill line at PDI.
SSM74283
Service Bulletin/Repair Instructions
Seat height operates in increments and seat memory function will not work after replacement of seat height motor. Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
SFCC-Slide22
Service Bulletin/Repair Instructions
InControl Touch Pro Inoperative
SFCC-Slide39
Service Bulletin/Repair Instructions
Customers may report the removable recovery panel is loose incorrectly aligned.
SSM74284
Service Bulletin/Repair Instructions
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery. Initial diagnosis shows no fault found or no measurable quiescent drain.
SSM74267
Service Bulletin/Repair Instructions
Customers may complain of connectivity issues when attempting to use InControl features which require mobile data.
SSM74264
Service Bulletin/Repair Instructions
Following a successful update to InControl Touch Pro 18D using PATHFINDER, the parts look up table for the Infotainment Master Controller (IMC) may show that the module is still not up to date.
LTB01245NAS3
Service Bulletin/Repair Instructions
The engine MIL (Malfunction Indicator Lamp) may be illuminated with DTC (Diagnostic Trouble Code) P0191-85 stored in the Powertrain Control Module (PCM).
SSM74161
Service Bulletin/Repair Instructions
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern. During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00 and P054A-00 will be stored within the Powertrain Control Module (PCM).
SSM74259
Service Bulletin/Repair Instructions
After replacement of the Restraints Control Module (RCM) the DTC B0002-13 (Driver's Front Airbag stage 2 - open circuit) is stored within the RCM.
SSM74249
Service Bulletin/Repair Instructions
When attempting to complete the ?Replace ECU? Body Control Module (BCM) application within PATHFINDER, the user may notice that PATHFINDER does not respond even though the ?Replace ECU? button has been selected.
SSM74237
Service Bulletin/Repair Instructions
A Customer may complain of one or more Smart Keys not working as expected with the vehicle. This could include: ?Smart Key not found? message on the Instrument Cluster ?Smart Key not recognised? message on the Instrument Cluster ?Smart Key deactivated? message on the Instrument Cluster Failure to unlock or lock all the doors when operating the Smart Key Poor range of the Smart key when operated.
SFCC10JAN19Slide
Service Bulletin/Repair Instructions
The Check Engine Lamp is illuminated
LTB01108NAS5
Service Bulletin/Repair Instructions
In response to customer feedback on the performance of the InControl® Touch Pro? system, Jaguar Land Rover has developed a software update designed to enhance the robustness of a range of system features and functions.
N258NAS1
Service Bulletin/Repair Instructions
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where unexpected alarm activation with the vehicle locked occurs and/or the vehicle cannot be locked.
NAS1901002
Service Bulletin/Repair Instructions
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where unexpected alarm activation with the vehicle locked occurs and/or the vehicle cannot be locked.
LTB01245NAS2
Service Bulletin/Repair Instructions
This may be caused by an incorrect PCM Calibration causing a false flag of the DTC.
NAS18.12.017
Service Bulletin/Repair Instructions
Jaguar Land Rover North America would like to provide more information about the latest InControl® Touch Pro software updates and advise retailers what supporting documentation is available to explain the technical content, installation guide, and any other relevant warranty and commercial information.
N268 UPS12618-2b
Service Bulletin/Repair Instructions
Certain Land Rover vehicles within the listed Affected Vehicle Range require an update to the infotainment software to make sure customers receive their new vehicles with the latest infotainment features and enhancements.
NAS18.08.015
Service Bulletin/Repair Instructions
Certain Land Rover vehicles within the listed Affected Vehicle Range require an update to the infotainment software to make sure customers receive their new vehicles with the latest infotainment features and enhancements. This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions deemed necessary will be communicated through a separate Field Action or Technical Bulletin.
SSM74176
Service Bulletin/Repair Instructions
A customer may report one or more Body Control Module (BCM) outputs not functioning. Examples of these may include: Exterior lighting, Interior lighting, Sun roof blinds, Steering Wheel Adjust, Eco stop start etc... One or more of these symptoms may be accompanied by DTC U1000-00 (Solid State Driver Protection Active - Driver Disabled) present in the BCM. If DTC U1000-00 is not present in the BCM do not continue with this SSM. Continue to diagnose and repair the inoperative BCM output as necessary using Topix as a guide.
LTB01145NAS3
Service Bulletin/Repair Instructions
A rattle noise may be evident from the engine compartment and/or the engine MIL (Malfunction Indicator Lamp) may be illuminated on the Instrument Cluster. Upon further investigation, Diagnostic Trouble Codes (DTCs) P052A-00, P0011-71, and/or P000A-00 are found stored in the Powertrain Control Module (PCM).
LTB01227NAS1
Service Bulletin/Repair Instructions
Water ingress into the rear footwell(s) of the passenger compartment and/or audible water movement from the rear when driving may be evident.
LTB01217NAS1
Service Bulletin/Repair Instructions
Corrosion may be visible on the fuel tank heatshield.
SSM74161Attachme
Service Bulletin/Repair Instructions
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern. During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341- 00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
SSM74052
Service Bulletin/Repair Instructions
?SOS Limited Functionality? warning is displayed on the IC (Instrument Cluster along with Diagnostic Trouble Code (DTC) U3000-49 logged in the TCU (Telematics Control Unit). SOS Limited Functionality may affect the TCU's ability to support the ECall function when required by the customer.
SSM74141
Service Bulletin/Repair Instructions
Retailers are reporting that the front and rear tow hook covers / bumper trims received with new vehicles at PDI appear to be the wrong spec / colour for the vehicle.
SSM74141Attachme
Service Bulletin/Repair Instructions
Retailers are reporting that the front and rear tow hook covers / bumper trims received with new vehicles at PDI appear to be the wrong spec / colour for the vehicle.
LTB01120NAS2
Service Bulletin/Repair Instructions
A lack of cooling from the Air Conditioning (A/C) system may be evident.
N221NAS2
Service Bulletin/Repair Instructions
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where water ingress into the passenger compartment or wind noise may be evident
SSM74140
Service Bulletin/Repair Instructions
A customer may report oil leaking from the front of the vehicle, the issue may also be detected during routine servicing or inspections. Upon further investigation oil is found to be leaking from the interface of the PTU and the automatic transmission.
LTB01151NAS2
Service Bulletin/Repair Instructions
During a Bluetooth® call, an interference/screech/popping noise may be heard.
SSM74130
Service Bulletin/Repair Instructions
Jaguar Land Rover released Pathfinder 195 on 11th October and Symptom Driven Diagnostics (SDD) 154.05 on 8th October. As part of our continued efforts in increasing our customer experience, the release contains the latest InControl software containing significant improvements and enhancements to the system and its stability. Please refer to the latest release notes on TOPIx to understand the fixes that are included within this release. You are reminded that the InControl Touch Pro/ Duo Infotainment Master Controller (IMC) and Infotainment Slave Controller (ISC) software should not be updated unless related to a reported customer concern.
SSM74043
Service Bulletin/Repair Instructions
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
SSM74093
Service Bulletin/Repair Instructions
The customer reports reduced performance with P0191-85 observed in the PCM. This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
LTB01173NAS1
Service Bulletin/Repair Instructions
A 'creak' or 'squeak' noise may be evident from the rear of the vehicle, more noticeable on uneven road surfaces and during cold ambient temperatures.
SSM74069
Service Bulletin/Repair Instructions
Customers are reporting poor air conditioning performance which retailers are subsequently diagnosing as due to a faulty air conditioning compressor.
SSM74039
Service Bulletin/Repair Instructions
Issue: Following fitment of a new Remote Function Actuator (RFA) labelled with any of the part numbers below, Symptom Driven Diagnostics (SDD) does not appear to communicate with the RFA: FK72-19H440-AE, FK72-19H440-BE, FK72-19H440-AF, FK72-19H440-BF, Following models only affected: L538 Range Rover Evoque 14MY onwards, L550 Discovery Sport 15MY onwards, L494 Range Rover Sport 14MY onwards, L405 Range Rover 14MY onwards
SSM74047
Service Bulletin/Repair Instructions
Issue: One or more smart keys replaced at Pre Delivery Inspection (PDI) or during customer ownership that have found to be ?No Fault Found? during part return analysis.
SSM74064
Service Bulletin/Repair Instructions
Issue: When updating the AHU, if procedure not followed correctly on Symptom Driven Diagnostics (SDD) tool or Pathfinder, the vehicle may be displayed as either Discovery, Discovery Sport or XF on mobile devices connected via Bluetooth. This affects the InControl Touch Update only.
SSM74067
Service Bulletin/Repair Instructions
Issue: Customers may report that the Stop Start function is intermittently not working for long periods of time during a drive cycle.
SSM73959.2
Service Bulletin/Repair Instructions
Issue: The customer reports reduced performance with P0191-85 observed in the PCM. This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
LTB01030NAS4
Service Bulletin/Repair Instructions
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
SSM73305
Service Bulletin/Repair Instructions
Issue: Ingenium engine oil level shows a lower reading than the maximum mark on the oil level indicator.
SFCC09AUG18REVJL
Service Bulletin/Repair Instructions
A customer may complain of a Check Engine Lamp illumination or poor engine performance
SFCC09AUG18REVLR
Service Bulletin/Repair Instructions
A customer may complain of a noise whie driving or the complaint may be noted during other workshop repairs.
SFCC_09AUG18_REV
Service Bulletin/Repair Instructions
A customer may complain of a noise whie driving or the complaint may be noted during other workshop repairs.
LTB00766NAS2
Service Bulletin/Repair Instructions
Damage/marking on the surface of the Instrument Cluster (IC) lens.
LTB01149NAS3
Service Bulletin/Repair Instructions
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
LTB01068NAS2
Service Bulletin/Repair Instructions
The air blowing through the A-pillar air vents may be noticeably cooler than the air blowing through any other air vents, affecting the ability to set a constant, comfortable temperature in the passenger compartment.
SSM73959
Service Bulletin/Repair Instructions
Issue: The customer reports reduced performance with P0191-85 observed in the PCM. This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
LTB01133NAS1
Service Bulletin/Repair Instructions
During an in-vehicle call, the third party may experience an echo -- hearing their own voice -- after a short delay.
SSM74001
Service Bulletin/Repair Instructions
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC) .The concern occurs when updating to phase 4.0 using PATHFINDER 180
N228 UPS8018-1BN
Service Bulletin/Repair Instructions
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the recorded engine serial number may not be correct. The engine serial number is required for systems use, including vehicle import and registration, and if not correct may cause import, registration, and/or in-use inspection issues.
SSM72703
Service Bulletin/Repair Instructions
Issue: A customer may express one of the following concerns with the tailgate: Functionality ? difficult to open/close. Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
SSM72703 Attachm
Service Bulletin/Repair Instructions
Issue: A customer may express one of the following concerns with the tailgate: Functionality ? difficult to open/close. Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
LTB01149NAS2
Service Bulletin/Repair Instructions
Hood open' Warning Message Displayed On Instrument Cluster
SFCC Jul12 2018
Service Bulletin/Repair Instructions
A customer may complain of a check engine lamp in the instrument cluster and/or poor engine performance
SSM73928
Service Bulletin/Repair Instructions
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
SSM73928 Attachm
Service Bulletin/Repair Instructions
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
SSM73939
Service Bulletin/Repair Instructions
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or Bluetooth the user may experience a connectivity issues.
SSM73947
Service Bulletin/Repair Instructions
Issue: The customer reports a MIL and P144C-00 is observed in the PCM.
SSM71859
Service Bulletin/Repair Instructions
Issue: Customers / Dealers may report a concern with the condition of Seat Covers
SSM72456
Service Bulletin/Repair Instructions
Issue: Customers may report that the Powerfold Door Mirrors will not Powerfold or are loose -See attached movie file which demonstrates the issue.
SSM73927
Service Bulletin/Repair Instructions
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
LTB01108NAS4
Service Bulletin/Repair Instructions
In response to customer feedback on the performance of the InControl® Touch Pro? system, Jaguar Land Rover has developed a software upgrade designed to enhance the robustness of a range of system features and functions.
SSM70798
Service Bulletin/Repair Instructions
Issue: This SSM is to support the description provided in Technical Bulletin LTB00631 for compact key low level repair.
SSM72759
Service Bulletin/Repair Instructions
Issue: Side doors are being replaced in Service without the correct level of repair and as such, the customer may report that the door(s) sound different (rings) when compared to the other original factory fitted doors.
SSM72911
Service Bulletin/Repair Instructions
Issue: Range Rover Evoque tailgate latch covers are damaged for various reasons.
SSM72911 Attachm
Service Bulletin/Repair Instructions
Issue: Range Rover Evoque tailgate latch covers are damaged for various reasons.
SSM72937
Service Bulletin/Repair Instructions
Issue: Customers are reporting that the folding Convertible Top (Roof) is not operating. They may also report an error message "Top is not locked, less than 50km/h drive". This error has been observed during static position and whilst moving.
SSM73369
Service Bulletin/Repair Instructions
Issue: Exterior rear view mirrors are being replaced unnecessarily.
SFCC-14JUN18-09-
Service Bulletin/Repair Instructions
A Customer may report the Check Engine Lamp is illuminated.
SSM73548
Service Bulletin/Repair Instructions
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery. including roller blind type load space cover housing and PVC blind material.
SSM73920
Service Bulletin/Repair Instructions
Issue: Retailers are reporting an increasing amount of missing items from transit boards, supplied within the luggage compartment on delivery of a new vehicle.
SSM73619
Service Bulletin/Repair Instructions
Issue: JLR Quality assurance are currently investigating issues related to the cup holder release button being inoperative or sticking (please see attached picture).
LTB00990NAS4
Service Bulletin/Repair Instructions
Corrosion may be evident on the rear brake discs, which may also be accompanied by a grinding noise and/or vibration/judder while braking
SSM72011
Service Bulletin/Repair Instructions
Issue: The wrong component maybe replaced when troubleshooting Bluetooth connectivity in car.
SSM72570
Service Bulletin/Repair Instructions
Issue: A customer may report that intermittently a ?Low battery warning? message is displayed on the Instrument Cluster message centre, when the vehicle ignition is switched on after the vehicle has been parked overnight. In addition a clicking noise may be heard from the Rear Junction Box when the ignition is switched on.
SSM72738
Service Bulletin/Repair Instructions
Issue: The bonnet open warning light is on but the bonnet appears closed. This can cause the alarm to trigger or the vehicle to not lock.
SSM72774
Service Bulletin/Repair Instructions
Issue: A customer may report a concern that, when an external media source is connected to the In Car Entertainment system using the relevant USB cable only, the device is not connecting to the vehicle.
SSM72852
Service Bulletin/Repair Instructions
Issue: When in a radio function such as FM, AM, DAB/HD the following behaviour is seen: When making a selection using left or right tune soft key buttons or when selecting an alternative radio band (ie trying to change from FM to DAB) there is no response from touch screen and audio output remains distorted. The DTC B14D3-96 may also be stored in the Infotainment Master Controller (IMC) suggesting a radio tuner component internal failure.
SSM72929
Service Bulletin/Repair Instructions
Issue: The Touch Screen (TS) also known as Front Control Display Interface Module (FCDIM) or High Level Display Front (HLDF) on occasions may fail to download software correctly resulting in no communications with the module and blank screen.
SSM73065
Service Bulletin/Repair Instructions
Issue: Oil leakage from the joint of 9 HP transmission and front differential following a repair in and around the Transmission internal differential right output half shaft.
SSM73291
Service Bulletin/Repair Instructions
Discovery Sport (LC) 2015MY Onwards & Range Rover Evoque (LV) 2014MY Onwards fitted with 9HP48 9-Speed Automatic Transmission: Retailers reporting these vehicles are flagging the following (TCM) Transmission control module DTC?s P2545-86 and/or P2546-86 codes during SDD DTC read or on customer concern. Should there be any other transmission related fault codes stored in the TCM these other codes should be investigated and resolved before proceeding with this instruction.
SSM73458
Service Bulletin/Repair Instructions
Issue: Customers are reporting a door rattle from one or more doors.
SSM73768
Service Bulletin/Repair Instructions
Issue: This SSM is for a ?No Audio? symptom on the Meridian Surround Sound System. The surround sound system can be recognised in the Audio Settings menu. If you have a Meridian Surround Sound System then you will be able to see the surround sound modes as shown in the yellow box in ?Attachment 1?.
SSM72636
Service Bulletin/Repair Instructions
Issue: Any issue affecting the operation of Climate Control Seats. For example: Seat heating or cooling inoperative, Intermittent operation, Noisy operation, Poor heating or cooling efficiency, Heating or cooling operation slow.
SSM72964
Service Bulletin/Repair Instructions
Issue: The customer may express the concern that the carpet in one or both of the front passenger footwells is wet.
SSM73349
Service Bulletin/Repair Instructions
Issue: It may be found that the rear window washer jets have no function, despite proper operation of the windshield washer pump and fluid being present in the reservoir.
LTB01086NAS3
Service Bulletin/Repair Instructions
The keyless entry system lock function may not operate or operates intermittently.
N167 UPS1718-1BN
Service Bulletin/Repair Instructions
A potential issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the direct pressure sensing valve within the Air Conditioning (A/C) compressor becomes stuck and cannot respond to changing demands for A/C compressor displacement. The vehicle continues to operate; however, the function of the climate system is compromised by the failure mode. The customer may report a number of symptoms: cycling temperature within the passenger compartment, too cold, too hot, and/or odor ingress.
SGI18-20
Service Bulletin/Repair Instructions
A potential issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the direct pressure sensing valve within the Air Conditioning (A/C) compressor becomes stuck and cannot respond to changing demands for A/C compressor displacement. The vehicle continues to operate; however, the function of the climate system is compromised by the failure mode. The customer may report a number of symptoms: cycling temperature within the passenger compartment, too cold, too hot, and/or odor ingress.
LTB01174NAS1
Service Bulletin/Repair Instructions
On vehicles with body color emergency key barrel covers, the cover in the driver's door exterior handle may become adrift.
SSM72543
Service Bulletin/Repair Instructions
Issue: Warranty claims have been submitted for panoramic glass roofs when there is evidence of external impact damage.
SSM72961
Service Bulletin/Repair Instructions
Issue: Tunescan does not operate, scrolling window animation is constantly running.
SSM73635
Service Bulletin/Repair Instructions
Issue: Vehicle fails PDI routine due to telematics will not activate ? e-Call button fails to illuminate
SSM73859
Service Bulletin/Repair Instructions
Issue: Retailers are replacing sections of the front carpet due to complaints from the customer that the carpet is wrinkled, misshapen or creased.
SSM73849
Service Bulletin/Repair Instructions
Issue The technician may notice that the All Terrain Control Module (ATCM) shows offline within the ECU diagnostics menu, of Pathfinder. The concern prevents the technician from using Pathfinder to diagnose or rectify concerns with the ATCM
SSM73845
Service Bulletin/Repair Instructions
In the event that a SRS firing circuit is found to be damaged, please refer to SCN JLRP00128 and TOPIx (workshop manual section 418-02 - Description and Operation ? Diagnosis and Testing) for the updated wiring repair standard and guidelines.
LTB00928NAS2
Service Bulletin/Repair Instructions
After selecting Reverse (R), the Rear View Camera (RVC) image displayed on the Touchscreen may appear misted or foggy.
SSM73823
Service Bulletin/Repair Instructions
Customers report the ECO Stop/Start is not working. Retailers are testing the primary battery using the Midtronics EXP-1080 tester which is reporting the battery is serviceable. The vehicle then returns with the same Customer concern of ECO Stop/Start inoperative. If a Midtronics GRX-3080 is used, the primary battery fails the test. Replacement of the primary battery resolves the concern.
LTB00401NAS6
Service Bulletin/Repair Instructions
The steering wheel may exhibit a vibration / shimmy while driving.
SSM73792
Service Bulletin/Repair Instructions
Issue: In some cases vehicles that have been updated to InControl Touch Pro version 17C4, the infotainment system can no longer process voice inputs or outputs. Common symptoms are reported as: Voice commands are not recognized. Voice output such as spoken navigation guidance is inoperative.
LTB01151NAS1
Service Bulletin/Repair Instructions
During a Bluetooth® call, an interference/screech/popping noise may be heard.
LTB01086NAS2
Service Bulletin/Repair Instructions
The keyless entry system lock function may not operate or operates intermittently.
SSM73804
Service Bulletin/Repair Instructions
Issue: INJECTOR Refit Kit (Service Part number: LR105428) is shipped with BOSCH installation instruction sheet. Installation instructions are incorrect on the BOSCH installation sheet.
LTB01029NAS2
Service Bulletin/Repair Instructions
A noise from front brake system during light brake pedal application may be evident, mostly from cold start in colder ambient temperatures and typically does not re-occur after the brakes have warmed up.
LTB01108NAS3
Service Bulletin/Repair Instructions
In response to customer feedback on the performance of the InControl® Touch Pro? system, Jaguar Land Rover has developed a software upgrade designed to enhance/introduce the following features and functions: ? Introduction of text message capability to the InControl® Touch Pro? system. ? Navigation screen supports switching between 'Night' and 'Day' mode. ? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system. ? Improved Bluetooth® connectivity. ? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R). ? Screen blank when restarting the vehicle after an immediate shut-down. ? 'DVD Disc Error' is displayed on the Touchscreen (TS) after a Digital Versatile Disc (DVD) is inserted.
LTB00766NAS1
Service Bulletin/Repair Instructions
Damage/Marking On The Surface Of The Instrument Cluster (IC) Lens
LTB01145NAS2
Service Bulletin/Repair Instructions
A rattle noise may be evident from the engine compartment and/or the engine Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Cluster. Upon further investigation, Diagnostic Trouble Codes (DTCs) P052A-00, P0011-71, and/or P000A-00 are found stored in the Powertrain Control Module (PCM).
SFCC_08MAR18_03
Service Bulletin/Repair Instructions
Buzz/Warble noise heard by the recipient of a Bluetooth phone call.
SFCC_08MAR18_07
Service Bulletin/Repair Instructions
TCU activation at PDI
SFCC_08MAR18_08
Service Bulletin/Repair Instructions
A customer may complain of a Check Engine Lamp or Restricted Performance Message.
SSM73629
Service Bulletin/Repair Instructions
Jaguar Land Rover is trialling a new diagnostic procedure for wheel alignment. We require all retailers to follow the procedure outlined below ahead of conducting wheel alignment warranty work on Evoque (L538), Discovery Sport (L550), RR (L405), RRS (L494), Discovery (L462), and Velar (L560).
LTB01149NAS1
Service Bulletin/Repair Instructions
A 'Hood open' message may be displayed On the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
SSM73150
Service Bulletin/Repair Instructions
Customers may observe a variety of noises during normal vehicle operation that emanate from the wheel / brake disc area of the vehicle. EPQR & TA data provided by retailers to date, shows a varied range of conditions (environmental, drive cycle and road type) that may initiate the known noises. Although the noises do not, in most cases, indicate a degradation in functionality or braking performance, they may lead to customer dissatisfaction and unscheduled retailer visits for repair action. Note: Off road use of the vehicle is not categorised in the communication due to the extended range of parameters and conditions that the vehicle operate at. Defining and describing brake noises is proven to be difficult through our different languages and terminology. In the ?Solutions? section below, there are noise descriptions and Technical Service Bulletins references to aid the repair selection. See ?Action? for further guidance.
SSM73150 Attachm
Service Bulletin/Repair Instructions
Customers may observe a variety of noises during normal vehicle operation that emanate from the wheel / brake disc area of the vehicle. EPQR & TA data provided by retailers to date, shows a varied range of conditions (environmental, drive cycle and road type) that may initiate the known noises. Although the noises do not, in most cases, indicate a degradation in functionality or braking performance, they may lead to customer dissatisfaction and unscheduled retailer visits for repair action. Note: Off road use of the vehicle is not categorised in the communication due to the extended range of parameters and conditions that the vehicle operate at. Defining and describing brake noises is proven to be difficult through our different languages and terminology. In the ?Solutions? section below, there are noise descriptions and Technical Service Bulletins references to aid the repair selection. See ?Action? for further guidance.
SSM73678
Service Bulletin/Repair Instructions
Issue: Unexpected noise from Head-Up Display (HUD)
LTB01030NAS3
Service Bulletin/Repair Instructions
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
LTB01119NAS2
Service Bulletin/Repair Instructions
The ambient air temperature display may not be correct.
SFCC-11JAN18 Att
Service Bulletin/Repair Instructions
A Customer may report the ambient air temperature display is incorrect.
N131 UPS9317-2bN
Service Bulletin/Repair Instructions
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where under certain user scenarios the following may be experienced: ? Displayed ambient air temperature lower than expected ? Excessive heating of the passenger compartment at the beginning of the journey ? Unintentional activation of heated windshield and rear window ? Incorrect operation of climate control system
LTB01142NAS1
Service Bulletin/Repair Instructions
The rear left and/or right door window(s) may not close and/or the window(s) appear to be dislodged/jammed.
SSM73151
Service Bulletin/Repair Instructions
Issue: The customer may express a concern that the heat distributed across the surface area of their heated steering wheel is inconsistent. The areas around the stitching and spokes, or the lower half of the steering wheel, may appear cooler than the rest of the wheel. The heated steering wheel is otherwise operating correctly, and no DTCs are stored.
SSM73635_11_30_2
Service Bulletin/Repair Instructions
Issue: Vehicle fails PDI routine due to telematics will not activate ? e-Call button fails to illuminate
LTB01119NAS1
Service Bulletin/Repair Instructions
The ambient air temperature display may not be correct.
SA17TE-07 ISSUE
Service Bulletin/Repair Instructions
This Service ALERT is superseded by the following SSM which include an expanded vehicle range and service instructions. Please refer to the following publications on TOPIx for the latest details. Land Rover SSM #73635
SSM73202
Service Bulletin/Repair Instructions
Issue: The customer may express the concern that water is visible within the cabin, leaking within the front footwells of the vehicle.
SSM73487
Service Bulletin/Repair Instructions
The plastic cover of the front seat height adjuster lever on vehicles with manually adjustable seats can break on removal, leaving it loose when refitted and likely to become adrift (see attachment).
LTB00738NAS4
Service Bulletin/Repair Instructions
The front bumper cover may crack where it meets the front fender.
LTB00823NAS2
Service Bulletin/Repair Instructions
A ' creak' noise from the front suspension stabilizer bar bushing(s) may be evident at lower ambient temperatures.
LTB01108NAS2
Service Bulletin/Repair Instructions
In response to customer feedback on the performance of the InControl® Touch Pro? system, Jaguar Land Rover has developed a software upgrade designed to enhance/introduce the following features and functions: ? Introduction of text message capability to the InControl® Touch Pro? system. ? Navigation screen supports switching between 'Night' and 'Day' mode. ? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system. ? Improved Bluetooth® connectivity. ? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R). ? Screen blank when restarting the vehicle after an immediate shut-down. ? 'DVD Disc Error' is displayed on the Touchscreen (TS) after a Digital Versatile Disc (DVD) is inserted.
N131 UPS9317-1bN
Service Bulletin/Repair Instructions
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where under certain user scenarios the following may be experienced: ? Displayed ambient air temperature lower than expected ? Excessive heating of the passenger compartment at the beginning of the journey ? Unintentional activation of heated windshield and rear window ? Incorrect operation of climate control system
LTB00693NAS3
Service Bulletin/Repair Instructions
One or more of the following Air Conditioning (A/C) system symptoms may be evident: ? Vent temperatures 'cycle' (blowing warm and then cold); ? Windshield, rear window, and/or door windows mist up in cool (15°C or lower) ambient temperatures; ? Poor cooling performance of the Air Conditioning (A/C) system; and/or ? Warm, damp or musty smells coming from the vents.
SSM73635_11_23_2
Service Bulletin/Repair Instructions
Unable to activate telematics at PDI
SSM73640
Service Bulletin/Repair Instructions
Issue: Customers driving various Land Rover/Range Rover products manufactured from 14MY onwards have reported a high frequency ?squeak? or ?squeal? noise from the front or rear of their vehicles, observed most noticeably whilst driving over speed bumps or uneven road surfaces. Technicians have resolved the complaints by replacing front or rear anti-roll bar (ARB) bushes. Investigations into returned components by both JLR and component suppliers have not been able to identify causal factors for the original complaint.
SSM73644
Service Bulletin/Repair Instructions
Issue: During PDI when activating the SD Card Map, the Technician will observe a message identifiying that the map data is out of date and requiring a purchase to be made
SSM73647
Service Bulletin/Repair Instructions
Issue: Customers are having windscreen wipers replaced
LTB00972NAS2
Service Bulletin/Repair Instructions
No air blowing through any of the cabin air vents may be evident, regardless of temperature or fan speed is selected.
SSM73641
Service Bulletin/Repair Instructions
Issue: Following launch of Service Action N025/ N118/ N120 it is evident that L462 Discovery has been excluded. This is only a temporary position and will be included in a future update to the publications on TOPIx.
LTB01093NAS2
Service Bulletin/Repair Instructions
Cosmetic microcracking / surface cracks may be visible on the inside of the tailgate in the area of the hinge.
N102 UPS8017-1bN
Service Bulletin/Repair Instructions
Jaguar Land Rover (JLR) has developed the latest software upgrade in response to customer feedback on the performance of the InControl© Touch Pro? system. This software upgrade is designed to enhance the robustness of the following features and functions: ? System unable to read Compact Discs (CD) and/or Digital Versatile Discs (DVD) with an error message may be displayed on the Touchscreen. ? Touchscreen does not refresh. ? Touchscreen fails to reboot after recently being turned OFF. ? CD folder names are titled incorrectly as random numbers and the audio track identification numbers are displayed in the incorrect order. ? Media Player - when ripping CDs to Solid State Drive (SSD), the files are stored and playback is in the order that they are ripped in and not sequential by track ID. ? No sound can be heard while operating the Global Navigation Satellite System (GNSS) with the Touchscreen. ? Voice - poor performance. ? Internet - no response.
SGI17-50
Service Bulletin/Repair Instructions
In response to customer feedback on the performance of the InControl© Touch Pro? system, Jaguar Land Rover has developed a software update designed to enhance the robustness of the following features and functions on a limited number of vehicles within the listed Affected Vehicle Range: - System unable to read Compact Discs (CD) and/or Digital Versatile Discs (DVD), with an error message may be displayed on the Touchscreen. - Touchscreen does not refresh. - Touchscreen fails to reboot after recently being turned OFF. - CD folder names are titled incorrectly as random numbers and the audio track identification numbers are displayed in the incorrect order. - Media Player - when ripping CDs to the Solid State Drive (SSD), the files are stored and playback is in the order that they are ripped in and not sequential by track ID. - No sound while operating the Global Navigation Satellite System (GNSS) with the Touchscreen. - Voice - poor performance. - Internet - no response.
LTB01111NAS1
Service Bulletin/Repair Instructions
The stainless steel exhaust finishers may be corroded/discolored.
LTB01112NAS1
Service Bulletin/Repair Instructions
Situation: The hands-free tailgate may unintentionally open during or after periods of rain (or similar occasions where water has been applied to the rear of the vehicle) when the Smart Key is within 1.2m of the tailgate.
SSM73521
Service Bulletin/Repair Instructions
When attempting to update the Navigation maps to a newer level the update fails and the Navigation becomes either slow to respond or no functionality at all.
LTB01108NAS1
Service Bulletin/Repair Instructions
InControl Touch Pro features may not function as expected.
LTB01090NAS1
Service Bulletin/Repair Instructions
Steering column multifunction switch.
LTB00631NAS5
Service Bulletin/Repair Instructions
Situation: The face of the Smart key handset may peel away from the handset main body or the handset case may be bulging.
LTB01009NAS4
Service Bulletin/Repair Instructions
Situation: In response to customer feedback on the performance of the InControl® Touch Pro system, Jaguar Land Rover has developed a software upgrade. Customers may have experienced infotainment poor performance/reliability and this software upgrade is designed to enhance the robustness of the following features and functions: * Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed * Infotainment Master Controller (IMC) resets, blank screens, and poor system performance * CD ripping/playback issues * Camera stability issues when reverse selected * Media Player crash, library track select fails, USB Source reliability * Phone and Bluetooth - connection and contacts download issues * Climate control fan symbol not visible when increasing/decreasing fan speed * The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen * Unable to access the seat massage auto function on the Touchscreen * 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster (IC) upon vehicle set up.
LTB00837NAS3
Service Bulletin/Repair Instructions
Situation: A fluid leak from the transmission, poor shift quality, and/or transmission noise may be evident.
LTB01086NAS1
Service Bulletin/Repair Instructions
Situation: The keyless entry system lock function may not operate or operates intermittently.
SFCC-14SEP17
Service Bulletin/Repair Instructions
Presentation from Dealer Shop Foreman Conference Call
SSM73553
Service Bulletin/Repair Instructions
Issue: At PDI or at normal service, the dealer may find DTC - U3000 - 49 Control Module internal electronic failure * recorded in the Side Object Detection Left (SODL) or Side Object Detection Right(SODR) without any customer impact on the Blind Spot Monitor features.
LTB00876NAS1
Service Bulletin/Repair Instructions
Technical Bulletin: Both Keys Locked In Vehicle
SSM71881
Service Bulletin/Repair Instructions
The Air Conditioning compressor (AC) fails to run causing warm air to come out of the vents.
SSM71862
Service Bulletin/Repair Instructions
This SSM applies to Instrument Pack lens in the above applicable model years vehicles.
LTB00616NAS1
Service Bulletin/Repair Instructions
Technical Bulletin: Tail Lamp Condensation. Onwards
SSM70258
Service Bulletin/Repair Instructions
Software Update.
LTB00389NAS3
Service Bulletin/Repair Instructions
Technical Bulletin: Squeaks & Rattles Kit Availability
SSM69718
Service Bulletin/Repair Instructions
The customer reports a whine/ humming noise while driving - Freelander 2 / LR2 and Evoque only.
SSM62157
Service Bulletin/Repair Instructions
Symptom general accessories
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.