SSM76492 - 20AUG26
Other
TCU Activation Failure And InControl App Inoperative After Software Update
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SSM76492 - 20AUG26
TCU Activation Failure And InControl App Inoperative After Software Update
SSM76477 - 21JUL26
Intermittent Passive Entry Operation 24MY Or With New Service Smart Key Fob.
E002 - 20JUL26
Exhaust System Oxygen (O2) Sensors - Extended Warranty
SSM76468 - 03JUL26
Unable to select Navigation when pressing the navigation Tile on theTouchscreen.
N869 Range Rover 16JUN26
Software Over The Air (SOTA) updates are failing to complete. Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
N861 Range Rover 15MAY26
48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as intended.
N869 Range Rover 15MAY26
Software Over The Air (SOTA) updates are failing to complete. Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
N892v3 - 01MAY26
Arduous customer drive cycles have been found to accelerate the degradation of engine oil, leading to generation of engine oil sludge deposits in high pressure engine oil galleries of the engine and inside the Continuous Variable Valve Lift (CVVL) unit.
N869 Range Rover 17APR26
Software Over The Air (SOTA) updates are failing to complete
N869 Range Rover 20MAR26
Software Over The Air (SOTA) updates are failing to complete.
SSM000028 - 18MAR26
Wireless Charger - Charging Interruption With iPhone 15 and 16 Devices
TUCC_MAR2026_26
There are several scenarios where the key may be set to a deactivated state.
TUCC_MAR2026_27
INCONTROL REMOTE APP WAKE UP TIMER
TUCC_MAR2026_28
While driving with satellite maps, sometimes image doesn't load fully and then comes back
SSM76411 - 10MAR26
Smart Key Deactivated message on instrument cluster and unable to start their vehicle
Range Rover_N861 02-20-20
The 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as intended. This can result in illumination of the Malfunction Indicator Lamp (MIL), loss of start/stop functionality and no communication during diagnostic sessions.
Range Rover_N869 02-20-20
Software Over The Air (SOTA) updates are failing to complete. Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
TUCC_FEB2026_42
STEERING REQUIRES STEADY CORRECTION FORCE
252602.027 - 12FEB26
Once the vehicle is powered down via ignition cycle, it may not restart depending on remaining residual charge.
TUCC_JAN2026_20
PIVI WIRELESS CARPLAY / ANDROID AUTO CONNECTIVITY
TUCC_JAN2026_26
After vehicle off, the fan continues to run at high speeds.
SSM000021-27JAN26
Vehicle Requires Steady Correction Steering Force to Remain in Lane
SSM000017-19DEC25
Coolant fan may continue running at high speed after ignition shut-off
SSM000013-18DEC25
PIVI - Unable to log into InControl account in vehicle
TUCC_DEC2025_32
BODY / HMI CAN FUNCTIONS RESET EVERY 8-10 MINUTES
TUCC_DEC2025_34
PASSIVE ENTRY INTERMITTENT OPERATION
TUCC_DEC2025_35
Vehicles may exhibit PIVI Login concerns even with InControl Remote functions operating.
SSM76397-10DEC25
Unable to Log into InControl Account in Vehicle.
Range Rover_N815_17OCT25
Near Field Sensing Module (NFSM) Wired Updates
Range Rover_N869_17OCT25
Software Updates
SSM76386 - 29AUG25
Body and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset or become inoperable every 8-10 minutes while driving.
Range Rover_N869_18AUG25
Software Over The Air (SOTA) updates are failing to complete. These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
TUCC_JUL2025_22
Passenger airbag deployment, the airbag may tear as a result of improper folding of the airbag during the airbag assembly process.
TUCC_JUL2025_32
Passive Entry doesn't respond intermittently to access car. Have to use key buttons to get in.
D032 UPS3025-1 - 10JUL25
During a passenger airbag deployment, the airbag may tear as a result of improper folding of the airbag during the airbag assembly process.
Range Rover_N815_20JUN25
Near Field Sensing Module (NFSM) Wired Updates
Range Rover_N869_20JUN25
Software Updates
TUCC_JUN2025_57
There is a knocking type noise from the front of the vehicle while driving on rough roads.
TUCC_JUN2025_43
The SOTA Campaign number displayed in the software update screen in the vehicle is only updated when a SOTA campaign completes successfully.
TUCC_JUN2025_46
MIL on Instrument cluster.
SSM76301 - 11JUN25
Front Stabilizer Bar Link - Noisy
Range Rover_N792_16MAY25
Clear SOTA Persistency
Range Rover_N815_16MAY25
Near Field Sensing Module (NFSM) Wired Updates
Range Rover_N869_16MAY25
Software Updates
N869 Letter 12MAY25
Software Updates
TUCC_MAY2025_14
AUTOFRED APPROVAL – COSMETIC DEFECT ON IDMA AND ICDM
N815 Letter 07MAY25
- Near Field Sensing Module (NFSM) Wired Updates
N815v3 - 28APR25
Near Field Sensing Module (NFSM) Wired Updates
Range Rover_N792_18APR25
Clear SOTA Persistency
Range Rover_N815_18APR25
Near Field Sensing Module (NFSM) Wired Updates
Range Rover_N869_18APR25
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
TUCC_APR2025_18
Leaking windshield that caused the water ingress on the electrical component.
SSM76301 - 07APR25
Front Stabilizer Bar Link - Noisy
Range_Rover_N792_21MAR25
Vehicles are unable to complete software updates through Software Over The Air(SOTA) and require a Telematic Control Unit Module (TCU) SOTA persistency clear application to be completed.
Range_Rover_N815_21MAR25
Vehicles are installed with Near Field Sensing Module (NFSM) that do not support Software Over The Air (SOTA).
Range_Rover_N861_21MAR25
On certain 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as intended. Malfunction Indicator Lamp (MIL) might be illuminated
Range_Rover_N869_21MAR25
A potential concern has been identified on certain vehicles where Software Over The Air (SOTA) updates are failing to complete.
SFCC_MAR2025_17
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the instrument cluster.
SFCC_MAR2025_18
There have been several FRED submissions for a customer allegation of a brake noise concern.
SFCC_MAR2025_20
There have been several FRED submissions for a customer allegation of brake judder/vibration.
Range_Rover_N815_21FEB25
Near Field Sensing Module (NFSM) Wired Updates
Range_Rover_N861_21FEB25
A concern has been identified where the 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as intended. This can result in illumination of the Malfunction Indicator Lamp (MIL), loss of start/stop functionality and no communication during diagnostic sessions. A software update to the Battery Energy Control Module (BECM) is required.
Range_Rover_N869_21FEB25
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
SFCC_FEB2025_36
PIVI SATELLITE RADIO CHANEL DISPLAY FAULT
SFCC_FEB2025_45
Low engine coolant lamp warning on instrument panel and/or coolant leak.
SSM76264
PIVI satellite radio favorites screen displays an incorrect channel.
SSM76249
Thermostat Housing Engine Coolant Leak
SSM76249ATT1
Thermostat Housing Engine Coolant Leak
SSM76249ATT2
Thermostat Housing Engine Coolant Leak
SSM76249ATT3
Thermostat Housing Engine Coolant Leak
Range Rover_N815_17JAN25
Near Field Sensing Module (NFSM) Wired Updates
Range Rover_N861_17JAN25
MILD HYBRID ELECTRIC VEHICLE (MHEV) BATTERY OFFLINE
Range Rover_N869_17JAN25
These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required.
Range Rover_N815_20DEC24
Near Field Sensing Module (NFSM) Wired Updates
Range Rover_N861_20DEC24
MILD HYBRID ELECTRIC VEHICLE (MHEV) BATTERY OFFLINE
SSM76173
MHEV DCDC Internal Failure With Warning Message Displayed On The Instrument Panel
SFCC_DEC2024_42
Customer may report the following: • “Vehicle displays low battery warning” • “Vehicle battery flat, required jump start”
SFCC_DEC2024_48
Low coolant light on or smell of coolant from engine area.
N892v2
Engine Oil and Filter Change
SSM76166
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
SSM76221
Startup Battery Low or Flat
SFCC_NOV2024_32
The engine cooling pump has a visible coolant leak.
SSM76149
Fuel Pump Driver Module Inoperative
Range_Rover_N861_18OCT24
MILD HYBRID ELECTRIC VEHICLE (MHEV) BATTERY OFFLINE
Range_Rover_N892_18OCT24
Engine Oil and Filter Change
Defender_N815_18OCT24
NEAR FIELD SENSING MODULE (NFSM) WIRED UPDATES
Range_Rover_N815_18OCT24
NEAR FIELD SENSING MODULE (NFSM) WIRED UPDATES
Range Rover_N815_20SEP24
Near Field Sensing Module (NFSM) Wired Updates
Range Rover_N861_20SEP24
A concern has been identified where the 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as intended. This can result in illumination of the Malfunction Indicator Lamp (MIL) ,loss of start/stop functionality and no communication during diagnostic sessions. A software update to the Battery Energy Control Module (BECM) is required.
Range Rover_N892_20SEP24
Engine Oil and Filter Change
SFCC_SEP2024_25
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
SFCC_SEP2024_45
Low coolant light on or visible signs of engine coolant on or around the coolant pump.
SFCC_SEP2024_52
A customer may report that the windshield wipers stop up on the windshield when turned off.
N796 - 06SEP24
Software Updates
N869 V1
Software Updates
N892FollowUp Owner Letter
Engine Oil and Filter Change
EVA2 SOTA 4.2.0
Improvements to SOTA (Software Over The Air) capability.
SFCC_JUL2024_30
PIVI SOTA - FAULT DIAGNOS IS AND RESOLUTION
SFCC_JUL2024_41
Low coolant light on or smell of coolant from engine area.
N795 RANGE ROVER
SOFTWARE UPDATES
N796 RANGE ROVER
SOFTWARE UPDATES
SFCC_JUN2024_45
Low coolant light on or smell of coolant from engine area.
N795-RANGE ROVER
A concern has been identified where certain vehicles are failing to complete existing Software Over The Air (SOTA) updates for the Vehicle Domain Controller (VDC) and PIVI. These vehicles have now been stopped from future SOTA attempts and require a wired intervention. A software update to the TCU is required
N796-RANGE ROVER
A concern has been identified where certain vehicles are failing to complete existing Software Over The Air (SOTA) updates for the Vehicle Domain Controller (VDC), PIVI and Gateway Module A (GWM). These vehicles have now been stopped from future SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
SFCC_MAY2024_21
The engine oil and filter are to be replaced.
SFCC_MAR2024_25
A concern has been identified where the 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as intended. This can result in illumination of the Malfunction Indicator Lamp (MIL), loss of start/stop functionality and no communication during diagnostic sessions. A software update to the Battery Energy Control Module (BECM) is required.
SFCC_MAR2024_58
Radio presets clear after ignition cycle. Sirius XM favorites do not store.
SFCC_MAR2024_70
A creaking type noise from the roof area is heard while driving.
SFCC_MAR2024_72
A Customer may complain of an SRS system warning message being displayed on the instrument panel.
JLRTB02079NAS2
Creaking Noise From Glass Roof Panel
BIG5MAR24_32
A concern has been identified where the 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as intended
JLRP00257
Extended warranty on DMTL Pumps 2020MY to 2021MY.
SFCC_FEB2024_32
Lane Assistance Not Available warning present on Instrument cluster. Lane Keep assist function not possible.
SFCC_JAN2024_38
Customer may report an active SOTA campaign which fails to complete download or install
S014SOTA4.1.1v3
Enhancements to the following systems: Wireless Device Charger, High Voltage (HV) Battery Charge Control, Sound System, ABS (Anti-Lock Braking System), Belt Integrated Starter PHEVs, Rear Camera for cars without 360 view.
SFCC_NOV2023_30
Startup battery keeps draining / Vehicle will not start
SFCC_NOV2023_6
DTC repair - LKA systems
SFCC_OCT2023_37
Customer states the weather app is no longer available
SFCC_OCT2023_40
Customer reports lack of power and/or check engine light on.
SFCC_OCT2023_47
The headlamps not fully functioning properly after module replacement.
SFCC_OCT2023_50
There is moisture inside the headlamp lens
SSM75814
Weather and Park & Pay Apps disappear after PIVI update
WACCSEP23_6
Battery low warning displayed on instrument cluster and/or no-start
SFCC_SEP2023_30
LOSS OF GPS LOCATION AND CLOCK TIME
SFCC_SEP2023_45
The wiper blades streak, smear, judder or squeak during operation
S012 SOTAOS4.1.0
Driving Assistance and Vehicle Dynamics updates
SFCC_AUG2023_43
FRONT INTERIOR COURTESY LIGHT â NON-ILLUMINATION
SFCC_AUG2023_46
Lack of power, MIL on.
BIG5JUL23_28
A concern has been identified where certain vehicles are failing to complete existing Software Over The Air (SOTA) updates for the Vehicle Domain Controller (VDC) and PIVI.
SFCC_JUL2023_27
The E-Call light is not active after completing the Pre-Delivery inspection
SFCC_JUL2023_28
PIVI IP 36 , BECM OS 4.0.0
SFCC_JUL2023_31
Battery low warning displayed on instrument cluster and/or no-start.
SSM75724
MISFIRE OR ROUGH RUNNING
SSM75724ATT
MISFIRE OR ROUGH RUNNING
SSM76039
Vehicle Will Not Charge
S010SOTA4.0.0V3
Redeveloped profiles. Navigation & phone new functionality & improvements. Enhanced High Voltage battery health monitoring/management for I-Pace. HCM bug fixes. SODs refinements.
SFCC_JUN2023_17
SOFTWARE UPDATES
SFCC_JUN2023_18
SOFTWARE UPDATES
SFCC_JUN2023_36
PIVI IP36 , BECM OS 4.0.0 â IMPROVED / CHANGED FEATURES
SFCC_JUN2023_46
A customer may report that the front or rear door latch does not operate as expected.
N796
Vehicles are failing to complete Software Over The Air SOTA updates, specifically Vehicle Domain Controller VDC PIVI and Gateway Module A GWM.
N795
Vehicles are failing to complete Software Over The Air SOTA updates, specifically Vehicle Domain Controller VDC and PIVI.
SSM76009
A customer may report that the front or rear door latch does not operate as expected.
SSM75981
Knocking Or Creaking Type Noise On Uneven Surfaces Or When Manoeuvring
SFCC_APR2023_27
Customer reports vehicle will not start with a Smart Key Deactivated message shown in the vehicle display
SFCC_APR2023_32
Customer reports of 12V battery issues. These range from battery low warning displayed to no-start.
SFCC_MAR2023_29
PIVI based "Weather App", which is accessed from the app drawer, voice and can be a home tile is inoperative â it does not update with location, does not display any weather-related information and will not recover with new software or hardware.
SSM75963
Amber Malfunction Indicator Lamp (MIL) Displayed â Engine May Not Start With Multiple DTCs Present
SSM75951
Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App & Parking app are inoperative.
SFCC_FEB2023_36
Customer reports, Engine Light is on and poor cabin heating.
SFCC_FEB2023_38
Customer reports, Engine Light is on and engine running rough.
SSM75930
ENGINE MISFIRE
SSM75901
Non-start situation
SSM75871
Tailgate not closing when opened using the passive entry
SSM75918
CHECK ENGINE (AMBER) AND POOR CABIN HEATING
N641NAS3
Certain 2020 to 2022 model year vehicles are unable to complete software updates through Software Over The Air (SOTA) due to incorrect Telematic Control Unit Module (TCU) or PIVI software.
SSM75153
Creak Noise coming from the front of the vehicle while steering.
SSM75153ATT1
Creak Noise coming from the front of the vehicle while steering.
SSM75153ATT2
Creak Noise coming from the front of the vehicle while steering.
SSM75153ATT3
Creak Noise coming from the front of the vehicle while steering.
SSM75153ATT4
Creak Noise coming from the front of the vehicle while steering.
SSM75153ATT5
Creak Noise coming from the front of the vehicle while steering.
SFCC_NOV2022_35
Customers will be reporting a squeaking noise inside the cabin.
SFCC_OCT2022_23
Surround camera, 360 Park aid features are not operating
SFCC_OCT2022_31
MHEV DC/DC Converter â Squeaking noise from Cabin
SFCC_OCT2022_34
Customer reports that low coolant lamp on, coolant leak.
SSM75825
MHEV DC/DC Converter Squeaking noise from Cabin
SSM75825ATT
MHEV DC/DC Converter Squeaking noise from Cabin
SSM75824
Chassis Control Module (CHCM) Suspension Warning on Cluster
SSM75727
PIVI PRO USB INOPERATIVE CROSS CAR LINE
SSM75727ATT
PIVI PRO USB INOPERATIVE CROSS CAR LINE
SSM75618
NEAR FIELD SENSING FEATURE DEGRADATION
SSM75805
NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
SSM75855
UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING
SFCC_SEP2022_21
USB stick not recognized when inserted into the Front Portable Media Interface Panel
SFCC_SEP2022_22
PIVI â Loss of GPS location and clock time
SFCC_SEP2022_30
Message center displays âCoolant Level Lowâ warning message.
SFCC_SEP2022_31
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
SFCC_SEP2022_37
Suspension Warning Displayed On Instrument Cluster
SSM75848
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
SSM75848ATT
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
N578v4
NON-START ISSUE
N641NAS2
UNABLE TO COMPLETE SOTA UPDATES
S004LR
SOTA CAMPAIGN
SFCC_AUG2022_20
SOTA CAMPAIGN
SFCC_AUG2022_35
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
SFCC_AUG2022_37
Customer reports coolant level low message on dash or a coolant leak.
SSM75808
COOLANT LEVEL LOW WARNING MESSAGE
LTB01304NAS2
Outer Tail Lamps Water Ingress/Cracking lenses/Noise When Driving
SFCC_JUN2022_32
Driveline Noise or Vibration
SFCC_JUN2022_37
A customer may report a graunch type noise from the front brakes when coming to a complete stop.
SSM75708
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
SSM75713
Noise from front brakes with 18-inch diameter brake system
SFCC_MAY2022_18
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SSM75744
ACCESSORY DASHBOARD CAMERA INOPERATIVE
N647NAS2
UNABLE TO DISENGAGE AWD
N614 UPS8021-6B
LOSS OF STEERING ASSIST - CLOSED
SFCC_APR2022_17
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_APR2022_18
Customer reports numerous concerns, such as low battery warning message on startup, or vehicle will not start after sitting.
SFCC_MAR2022_22
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_MAR2022_35
HVAC systems taking longer than expected to warm the cabin in cold environments
SFCC_FEB2022_11
UNABLE TO DISENGAGE AWD
SFCC_FEB2022_22
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_FEB2022_38
Charge warning light on, MIL light
SFCC_FEB2022_39
HVAC systems taking longer than expected to warm the cabin in cold environments
SSM75666
HVAC taking longer than expected to warm the cabin in cold environments.
N647NAS1
Service Action - Unable To Disengage All Wheel Drive (AWD)
NAS22.01.011
Unable To Disengage All Wheel Drive (AWD)
JLRTB02094NAS1
AC DOES NOT OPERATE AS EXPECTED DUE TO REFRIGERANT LEAK.
SFCC_JAN2022_22
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_JAN2022_43
Vehicle Cabin is slow to warm up
SFCC_JAN2022_46
Seat Mounted Seat Switches Not Working
SSM75647
SOS limited availability / SOS Not available
SFCC_DEC2021_19
Surround camera; 360 Park Aid features or any of the feature is not operating.
SFCC_DEC2021_20
Navigation voice guidance no longer operational after latest NGI update
SFCC_DEC2021_44
Seat Mounted Seat Switches Not Working
SFCC_DEC2021_50
1) Noise when braking from moderate speed (grinding). 2) Noise at end of abrupt stop (graunch).
N614NAS2
Vehicles may experience a loss of steering assistance, with a 'Steering Assistance Reduced' message, along with other related messages, displayed on the instrument panel cluster. The steering assistance will drop to 50% for 10 seconds and then 0% but after the ignition is cycled the steering assistance and related features will return to normal.
BIG5DEC21_27A
Voice guidance concerns when using Apple CarPlay.
SSM75635
Ingenium I4 2.0L Petrol logging P0142-00 O2 Sensor Circuit Bank 1 Sensor 3
SSM75619
Seat mounted seat switches - Seats not moving
SSM75620
Seat mounted seat switches - Seats not moving
N639NAS1
A potential issue has been identified on specific vehicles where, in locations where the vehicle has poor or no network connection, vehicles may experience intermittent resetting of the navigation system, following a recent Map Over The Air (MOTA) update. The navigation screen displayed on the Touchscreen will revert to the PIVI home screen and the navigation screen displayed in the instrument cluster panel will revert to displaying the manufacturer's logo. The system will self-recover and navigation will resume, however this fault may re-occur if the vehicle maintains poor or no network connection. No other vehicle features or systems are affected.
NAS21.11.014
A potential issue has been identified on specific vehicles where, in locations where the vehicle has poor or no network connection, vehicles may experience intermittent resetting of the navigation system, following a recent Map Over The Air (MOTA) update. The navigation screen displayed on the Touchscreen will revert to the PIVI home screen and the navigation screen displayed in the instrument cluster panel will revert to displaying the manufacturer's logo. The system will self-recover and navigation will resume, however this fault may re-occur if the vehicle maintains poor or no network connection. No other vehicle features or systems are affected.
PIVI IP31
AUDIO No audio output when audio system appears to be on issue is now corrected CONNECTIVITY Improved WiFi and HotSpot Functionality WiFI hotspot appears but no data connection is available issue as been fixed INSTRUMENT PANEL CLUSTER CONTROL MODULE (IPC) Fixing of flickering IPC for media information NAVIGATION Navigation improvements for freezes and slow boot ups The map view intermittently changing the zoom and switching 2D, 3D layout selection without user input is now corrected Japan market Navigation can now be launched from the home screen Navigation location tracking freezing during a drive cycle issue is now corrected Issue from last software update that locks the map to a default location has been corrected PERSONALISATION Improvement in stability of personalisation features SOFTWARE OVER THE AIR (SOTA) Improved robustness of system performance after a SOTA Update Improved robustness of firmware updates after a SOTA Update SPEECH Improved speech recognition SYSTEM Improvement in system stability in terms of System reset Improvement in general system stability Improvements in acoustic reliability / Audio loss Improvements in robustness in data persistency Graphical Improvements for placeholder screens and overlapping Text TELEMATICS Improvement in stability of the activation and deactivation of telematics services TOW BAR Improvement in Tow Bar functionality
SFCC_NOV2021_19
Affected vehicles will require software updates to the TCU & ICCM using Pathfinder to enable future SOTA updates and to install the latest PIVI IP31 software
SFCC_NOV2021_24
Improvements/Fixes â Improvement in system stability â Improvements in acoustic reliability / Audio loss â Graphical Improvements â Flickering cluster for media info â Improved Speech support for features like Weather, Nav â Poor Speech recognition â Improvement in stability of personalization features â Introduction of IP oriented Sirius XM functionality â Improvement in Tow Bar functionality â Robustness in SW Performance post SOTA Update â Robustness in firmware updates post SOTA update â Navigation improvements â Improved Wi-Fi / Hotspot Functionality
SFCC_NOV2021_25
Post 21A Update Apple CarPlay® Navigation Voice Guidance Not Heard
SFCC_NOV2021_46
Customer symptom that refers to poor idle, rough running or MIL present.
BIG5NOV21_41A
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as Waze.
BIG5NOV21_41B
IP31 Includes numerous bug fixes, and also activates wireless CarPlay and Android Auto functionality to all PIVI vehicles.
SSM75589
Poor engine running or unstable idle
SFCC_OCT2021_13
LOSS OF STEERING ASSISTANCE
SFCC_OCT2021_21
The wireless phone charger is not working with iPhone 12
SFCC_OCT2021_22
Navigation voice guidance no longer operational after latest NGI update
SFCC_OCT2021_30
Transmission fluid leaks
SFCC_OCT2021_31
Timing chain replacement VVT Service Part Incorrectly Boxed
SFCC_OCT2021_35
Reduced or Lack of Steering Assistance on Start-up
SFCC_OCT2021_38
Air Conditioning System Inoperative (Electric A/C Compressors Only)
SFCC_OCT2021_42
Seat Recliner Motor Inoperative
SFCC_OCT2021_43
Seat Power Fore/Aft Motor Inoperative
SFCC_OCT2021_44
Seat Power Height Adjustment Motor Inoperative
SSM75423
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
SSM75540
AC INOPERATIVE - ELECTRIC AC PHEV ONLY
SSM75540ATT
AC INOPERATIVE - ELECTRIC AC PHEV ONLY
N578NAS2
NON-START
N614NAS1
LOSS OF STEERING ASSIST
NAS21.09.027
LOSS OR STEERING ASSISTANCE
SFCC_SEP2021_25
Navigation voice guidance no longer operational after latest NGI update
SFCC_SEP2021_36
Customer States engine runs rough with MIL illuminated.
SFCC_SEP2021_42
Groan, Graunch or Judder Type Noise From Front Brakes
SFCC_AUG2021_25
SUSPENDED -- ENGINE NO-START
SFCC_AUG2021_32
Key remote functions and/or passive entry stopped working.
SFCC_AUG2021_33
Connectivity functions are no longer working.
SFCC_AUG2021_34
Navigation voice guidance no longer operational after latest NGI update
SFCC_AUG2021_37
Customer States engine runs rough with MIL illuminated.
SFCC_AUG2021_38
Customer states harsh shift, transmission warning lamp.
SFCC_AUG2021_39
â Customer states check engine light is illuminated.
SFCC_AUG2021_42
Groan, Graunch or Judder Type Noise From Front Brakes.
SFCC_JUL2021_34
Affected vehicles may experience a no-start due to a CANBUS communications concern between the Body control module and the Instrument cluster.
SFCC_JUL2021_38
Request for software update shown on touchscreen
SFCC_JUL2021_39
Customer States iPhone 12 with MagSafe not charging when using the Wireless Device Charger feature
SFCC_JUL2021_40
Navigation voice guidance no longer operational after latest NGI update
SFCC_JUL2021_41
Customer states downloaded software will not install
SFCC_JUL2021_43
BECM offline after programming.
SFCC_JUL2021_48
Groan, Graunch or Judder Type Noise From Front Brakes
NAS21.07.013
NON-START DUE TO COMMUNICATION ISSUE BETWEEN IPC AND BCM
JLRTB02060NAS4
A knocking noise from the front suspension when driving over uneven road surfaces or speed bumps, at speeds of up to 40 km/h (25 mph) may be evident.
SFCC_JUN2021_18
Engine MIL and reduced engine performance.
SFCC_JUN2021_19
MISSING ACTIVITY KEYS
SFCC_JUN2021_23
Infotainment Updates
SFCC_JUN2021_24
Navigation voice guidance is not working with Apple CarPlay
SFCC_JUN2021_28
The vehicle does not Eco Stop.
SFCC_JUN2021_29
Check Engine MIL is illuminated.
SFCC_JUN2021_31
There is an odor from the vehicle after driving for a long time.
SFCC_MAY2021_20
MISSING ACTIVITY KEY
SFCC_MAY2021_25
Navigation displays current location as Berlin, Germany.
SFCC_MAY2021_28
Unable to log into InControl Account.
SFCC_MAY2021_34
The vehicle does not Eco Stop.
SFCC_MAY2021_35
Check Engine MIL is illuminated.
BIG5JUN21_44A
MIL and reduced engine performance.
BIG5JUN21_44B
MISSING ACTIVITY KEY
NAS21.06.012
The Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Panel Cluster (IPC) and reduced performance may be experienced, due to an intermittent internal short circuit within the electric supercharger circuit board.
NAS21.05.015.2
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where, due the global chip shortage, the Activity Key for the vehicle cannot be supplied.
SFCC_MAY2021_42
A customer may report a steering fault message displays on the message center. A cycle of the ignition clears the fault message.
SFCC_MAY2021_43
A customer may report that the exterior door handle does not fully retract in the flush position in freezing temperatures. (This does not affect door latch operation.)
SFCC_MAY2021_44
A customer may report a rattle noise coming from the front seat area.
SFCC_MAY2021_46
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
SFCC_MAY2021_47
A customer may report the air conditioning system is not cooling properly.
212205.029
Missing Activity Key
SSM75411
Smart key inoperative
SSM75411ATT
Smart key inoperative
NAS21.05.015
MISSING ACTIVITY KEYS
BIG5MAY21_37
MISSING ACTIVITY KEY
SFCC_APR2021_18
Infotainment Updates
SFCC_APR2021_19
NAVIGATION DISPLAYS CURRENT LOCATION IS BERLIN, GERMANY
SFCC_APR2021_20
IMC Update 21A will not install
SFCC_APR2021_21
Customer is unable to log into InControl Account after account creation
SFCC_APR2021_22
Customer received âunknown errorâ when trying to log into Pivi profile
SFCC_APR2021_27
There was a flashing D when slowing to a stop.
SFCC_APR2021_32
There is a noise from the vehicle while driving.
SFCC_APR2021_35
A customer may report a creaking type noise coming from the roof glass area while driving at low speeds and/ or rough ground.
SFCC_APR2021_44
A customer may report the air conditioning system is not cooling properly.
SFCC_APR2021_45
Head Lamp Module DTCs - A customer may report a lamp fault displays on the message center.
SFCC_MAR2021_21C
Pivi IP27.2 (OS 2.0.6)
SFCC_MAR2021_23
Automatic High Beam Disabled
SFCC_MAR2021_24
Passive Entry not Operating as Expected
SFCC_MAR2021_27
Navigation Voice Control does not function
SFCC_MAR2021_31
Lost Communication With Battery Energy Control Module "A"
SFCC_MAR2021_36
Creak Noise From Glass Roof Panel
SFCC_MAR2021_45
A customer may report the air conditioning system is not cooling properly.
JLRTB02079NAS1
Creaking Noise From Glass Roof Panel
SFCC_FEB2021_15
ELECTRONIC PARK BRAKE NOT AVAILABLE WARNING
SFCC_FEB2021_31
Noise From Front Halfshaft
SFCC_FEB2021_33
Check Engine MIL
SFCC_FEB2021_34
Check Engine MIL
SFCC_FEB2021_43
A customer may report the air conditioning system is not cooling properly.
JLRTB02078NAS1
After a short sleep cycle the auto high beam menu is set to disabled and the auto high beam feature will not operate, with no ability to override this option.
JLRTB02080NAS1
Passive Entry Not Operating as Expected
SSM75286
Pivi Pro navigation map data fails to install from USB device to vehicle
SSM75286ATT
Pivi Pro navigation map data fails to install from USB device to vehicle
SSM74940
Wifi, Incontrol App, Telematics not found.
BIG5FEB21_32
ELECTRONIC PARK BRAKE NOT AVAILABLE WARNING
JLRTB02060NAS3
KNOCKING NOISE FROM FRONT SUSPENSION LOWER CONTROL ARMS
SSM75223
Customers may experience Passive Entry / Locking does not work as expected. The key fob works as intended.
SSM75237
Rear bodyside lamps are cracked/broken around the edge of the lens.
SSM75237ATT
Rear bodyside lamps are cracked/broken around the edge of the lens.
SSM75238
Roof Opening Panel â Creaking
SSM75239
Customer may report their headlamps are stained or appear scratched on the lower edge/ corner of the lens, see attached images (red area).
SSM75239ATT
Customer may report their headlamps are stained or appear scratched on the lower edge/ corner of the lens, see attached images (red area).
SFCC_JAN2021_33
The fuel gauge drops too quickly after filling.
SFCC_JAN2021_38
During Pre-Delivery Inspection (PDI) a limited number of 21MY Range Rover Evoque and Discovery Sport vehicles may display âElectronic Parking Brake Not Availableâ warning on the message center screen.
SFCC_JAN2021_39
A customer may express a concern that there is a rattle type noise from the center console and or that the sliding armrest feature does not function.
SFCC_JAN2021_42
A customer may report the air conditioning system is not cooling properly.
SSM75212
Customer reports a rattle from center console and armrest sliding feature will not function.
SSM75211
Customer may report a rattle noise from around the floor console, between the front seats.
SSM75211ATT1
Customer may report a rattle noise from around the floor console, between the front seats.
SSM75211ATT2
Customer may report a rattle noise from around the floor console, between the front seats.
SSM75204
Automatic Electric Parking Brake Application Inoperative
SFCC_DEC2020_29
The engine is running rough. There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
SFCC_DEC2020_33
A customer may report the air conditioning system is not cooling intermittently.
SSM75186
No cabin heating while running in vehicle in EV mode.
SSM75163
Air Conditioning operating Intermittently.
JLRTB02017NAS3
Interactive Control Display Module (ICDM) - Purple Line Flickering
SFCC_NOV2020_34
There is an odor from the car that is sometimes perceived as a fuel smell.
SFCC_NOV2020_35
There is a noise from the rear of the vehicle while turning. There is a judder feeling when turning.
SFCC_NOV2020_37
Fuel Gauge drops too quickly after refill
JLRTB02060NAS2
KNOCKING NOISE FROM FRONT SUSPENSION LOWER CONTROL ARMS
SFCC_OCT2020_35
The engine will shut off at low speed approaching a stop and restart immediately by using the engine start button. There is a flashing âDâ in the instrument cluster.
SFCC_OCT2020_40
The Check Engine Lamp is illuminated.
JLRTB02060NAS1
A knocking noise from the front suspension when driving over uneven road surfaces orspeed bumps, at speeds of up to 40 km/h (25 mph) may be evident.
SSM75029
Customers complaint of unable to unlock when using the Smart keyfob, able to put ignition on using IAU,(Immobilisation Antenna Unit) steering column lock warning message on cluster, unable to start- body CAN modules not functioning.
SFCC_SEP2020_27
The engine fan will run sometimes after the engine is shut off.
SFCC_SEP2020_29
There is a squeak from the engine at startup or shut down.
SFCC_SEP2020_4
There is a noise or judder when turning at low speeds from the Active Driveline.
SFCC_AUG2020_36
A customer may report that the rear tailgate tail lamp has moisture in it.
SSM74876
Head up display goes off bus and stops working (fully inoperable).
JLRTB02041NAS1
Exterior Door Handles Do Not Operate As Expected In Freezing Conditions
SFCC_JUN2020_18
There is a noise from the front of the car.
SFCC_JUN2020_21
There is a noise when turning. There is a judder/vibration when turning.
SSM74856
Suspended Campaign N451
JLRTB02017NAS2
The Interactive Control Display Module (ICDM) may not be operating as expected. A purple line can be seen flickering on the lower edge of the ICDM.
JLRTB02017NAS1
The Interactive Control Display Module (ICDM) may not be operating as expected, and may be blank or flickering.
LTB01108NAS1
InControl Touch Pro features may not function as expected.
LTB01090NAS1
Steering column multifunction switch.
LTB00876NAS1
Technical Bulletin: Both Keys Locked In Vehicle
SSM71881
The Air Conditioning compressor (AC) fails to run causing warm air to come out of the vents.
SSM71862
This SSM applies to Instrument Pack lens in the above applicable model years vehicles.
LTB00616NAS1
Technical Bulletin: Tail Lamp Condensation. Onwards
SSM70258
Software Update.
LTB00389NAS3
Technical Bulletin: Squeaks & Rattles Kit Availability
SSM69718
The customer reports a whine/ humming noise while driving - Freelander 2 / LR2 and Evoque only.
SSM62157
Symptom general accessories
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.