SSM76492 - 20AUG26
Other
TCU Activation Failure And InControl App Inoperative After Software Update
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SSM76492 - 20AUG26
TCU Activation Failure And InControl App Inoperative After Software Update
SSM76477 - 21JUL26
Intermittent Passive Entry Operation 24MY Or With New Service Smart Key Fob.
E002 - 20JUL26
Exhaust System Oxygen (O2) Sensors - Extended Warranty
SSM76468 - 03JUL26
Unable to select Navigation when pressing the navigation Tile on theTouchscreen.
N869 Range Rover 16JUN26
Software Over The Air (SOTA) updates are failing to complete. Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
SSM76458 - 22MAY26
Driver or Passenger seat harness replacement has been performed to rectify the concern, but no evidence indicating how the harness has faulted is provided in claims.
N869 Range Rover 15MAY26
Software Over The Air (SOTA) updates are failing to complete. Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
N892v3 - 01MAY26
Arduous customer drive cycles have been found to accelerate the degradation of engine oil, leading to generation of engine oil sludge deposits in high pressure engine oil galleries of the engine and inside the Continuous Variable Valve Lift (CVVL) unit.
N869 Range Rover 17APR26
Software Over The Air (SOTA) updates are failing to complete
N869 Range Rover 20MAR26
Software Over The Air (SOTA) updates are failing to complete.
SSM000028 - 18MAR26
Wireless Charger - Charging Interruption With iPhone 15 and 16 Devices
TUCC_MAR2026_26
There are several scenarios where the key may be set to a deactivated state.
TUCC_MAR2026_27
INCONTROL REMOTE APP WAKE UP TIMER
TUCC_MAR2026_28
While driving with satellite maps, sometimes image doesn't load fully and then comes back
SSM76411 - 10MAR26
Smart Key Deactivated message on instrument cluster and unable to start their vehicle
Range Rover_N869 02-20-20
Software Over The Air (SOTA) updates are failing to complete. Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
TUCC_FEB2026_33
12V STARTUP BATTERY FLAT - MILD HYBRID ELECTRIC VEHICLE (MHEV)
TUCC_FEB2026_34
There is a concern/fault with the 48Volt MHEV system.
TUCC_FEB2026_35
There is a concern with the 48Volt charging system(DC/DC) with the vehicle.
TUCC_FEB2026_42
STEERING REQUIRES STEADY CORRECTION FORCE
252602.027 - 12FEB26
Once the vehicle is powered down via ignition cycle, it may not restart depending on remaining residual charge.
TUCC_JAN2026_20
PIVI WIRELESS CARPLAY / ANDROID AUTO CONNECTIVITY
TUCC_JAN2026_25
There is a concern with the 48Volt charging system(DC/DC) with the vehicle.
TUCC_JAN2026_26
After vehicle off, the fan continues to run at high speeds.
SSM000021-27JAN26
Vehicle Requires Steady Correction Steering Force to Remain in Lane
SSM000017-19DEC25
Coolant fan may continue running at high speed after ignition shut-off
SSM000018-19DEC25
No Power Steering Assistance at Start of Drive Cycle – ADAS Warning
TUCC_DEC2025_32
BODY / HMI CAN FUNCTIONS RESET EVERY 8-10 MINUTES
TUCC_DEC2025_34
PASSIVE ENTRY INTERMITTENT OPERATION
TUCC_DEC2025_35
Vehicles may exhibit PIVI Login concerns even with InControl Remote functions operating.
TUCC_DEC2025_39
A battery warning light on and or electrical system failure message is displayed on instrument cluster.
SSM76397-10DEC25
Unable to Log into InControl Account in Vehicle.
Range Rover_N815_17OCT25
Near Field Sensing Module (NFSM) Wired Updates
Range Rover_N869_17OCT25
Software Updates
SSM76386 - 29AUG25
Body and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset or become inoperable every 8-10 minutes while driving.
Range Rover_N869_18AUG25
Software Over The Air (SOTA) updates are failing to complete. These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
TUCC_JUL2025_32
Passive Entry doesn't respond intermittently to access car. Have to use key buttons to get in.
TUCC_JUL2025_16
The low coolant light may be illuminated/there may be a coolant leak from the engine area.
Range Rover_N815_20JUN25
Near Field Sensing Module (NFSM) Wired Updates
Range Rover_N869_20JUN25
Software Updates
TUCC_JUN2025_28
TURBOCHARGER COOLANT FEED AND RETURN PIPE O- RING LEAK
TUCC_JUN2025_43
The SOTA Campaign number displayed in the software update screen in the vehicle is only updated when a SOTA campaign completes successfully.
TUCC_JUN2025_46
MIL on Instrument cluster.
SSM76230 - 04JUN25
Electric Park Brake (EPB) Switch Inoperable Due To Build-Up Of Debris
SSM76230ATT - 04JUN25
Electric Park Brake (EPB) Switch Inoperable Due To Build-Up Of Debris
N811 Letter 23MAY25
Door Zone Module - Quiescent Drain
Range Rover_N792_16MAY25
Clear SOTA Persistency
Range Rover_N815_16MAY25
Near Field Sensing Module (NFSM) Wired Updates
Range Rover_N869_16MAY25
Software Updates
N869 Letter 12MAY25
Software Updates
TUCC_MAY2025_14
AUTOFRED APPROVAL – COSMETIC DEFECT ON IDMA AND ICDM
TUCC_MAY2025_34
Vehicle cranks, but does not run when at operating temperature
N815 Letter 07MAY25
- Near Field Sensing Module (NFSM) Wired Updates
Mailing N811 30APR25
Door zone module - quiescent drain
N815v3 - 28APR25
Near Field Sensing Module (NFSM) Wired Updates
SSM76317 - 28APR25
Engine Will Crank, No Start When At Operating Temperature
SSM76317ATT - 28APR25
Engine Will Crank, No Start When At Operating Temperature
Range Rover_N792_18APR25
Clear SOTA Persistency
Range Rover_N815_18APR25
Near Field Sensing Module (NFSM) Wired Updates
Range Rover_N869_18APR25
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
TUCC_APR2025_18
Leaking windshield that caused the water ingress on the electrical component.
TUCC_APR2025_20
Engine replacement under warranty.
TUCC_APR2025_44
Electrical system warning light will be on the instrument cluster.
Range_Rover_N792_21MAR25
Vehicles are unable to complete software updates through Software Over The Air(SOTA) and require a Telematic Control Unit Module (TCU) SOTA persistency clear application to be completed.
Range_Rover_N815_21MAR25
Vehicles are installed with Near Field Sensing Module (NFSM) that do not support Software Over The Air (SOTA).
Range_Rover_N869_21MAR25
A potential concern has been identified on certain vehicles where Software Over The Air (SOTA) updates are failing to complete.
SFCC_MAR2025_17
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the instrument cluster.
SFCC_MAR2025_18
There have been several FRED submissions for a customer allegation of a brake noise concern.
SFCC_MAR2025_20
There have been several FRED submissions for a customer allegation of brake judder/vibration.
SFCC_MAR2025_45
'Stop Safely Electrical Fault Detected' warning message displayed in the message center.
SFCC_MAR2025_47
Low coolant lamp comes on and/or leak of coolant from engine area.
SA Owner Letter N811
Door zone module - quiescent drain
Range_Rover_N815_21FEB25
Near Field Sensing Module (NFSM) Wired Updates
Range_Rover_N869_21FEB25
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
SFCC_FEB2025_36
PIVI SATELLITE RADIO CHANEL DISPLAY FAULT
SFCC_FEB2025_45
Low engine coolant lamp warning on instrument panel and/or coolant leak.
SFCC_FEB2025_58
The parking brake switch sticks or does not work.
SSM76269
Turbocharger Coolant Feed And Return Pipe O-Ring Leak
SSM76230
Electric Park Brake (EPB) Switch Inoperable Due To Build-Up Of Debris
SSM76230ATT
Electric Park Brake (EPB) Switch Inoperable Due To Build-Up Of Debris
SSM76264
PIVI satellite radio favorites screen displays an incorrect channel.
SSM76249
Thermostat Housing Engine Coolant Leak
SSM76249ATT1
Thermostat Housing Engine Coolant Leak
SSM76249ATT2
Thermostat Housing Engine Coolant Leak
SSM76249ATT3
Thermostat Housing Engine Coolant Leak
Range Rover_N811_17JAN25
Door Zone Module - Quiescent Drain
Range Rover_N815_17JAN25
Near Field Sensing Module (NFSM) Wired Updates
Range Rover_N869_17JAN25
These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required.
Range Rover_N811_20DEC24
Door Zone Module - Quiescent Drain
Range Rover_N815_20DEC24
Near Field Sensing Module (NFSM) Wired Updates
SSM76173
MHEV DCDC Internal Failure With Warning Message Displayed On The Instrument Panel
SFCC_DEC2024_48
Low coolant light on or smell of coolant from engine area.
N892v2
Engine Oil and Filter Change
SSM76166
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
Range Rover_N766_15NOV24
BLANKING PLUG OIL LEAK
Range Rover_N811_15NOV24
Customer could be left with a vehicle that can not be unlocked or the engine started as a result of a depleted battery State of Charge.
Range Rover_N815_15NOV24
Near Field Sensing Module (NFSM) Wired Updates
SFCC_NOV2024_32
The engine cooling pump has a visible coolant leak.
SSM76149
Fuel Pump Driver Module Inoperative
Range_Rover_N766_18OCT24
Blanking Plug Oil Leak
Range_Rover_N892_18OCT24
Engine Oil and Filter Change
Defender_N815_18OCT24
NEAR FIELD SENSING MODULE (NFSM) WIRED UPDATES
Range_Rover_N811_18OCT24
Door Zone Module - Quiescent Drain
Range_Rover_N815_18OCT24
NEAR FIELD SENSING MODULE (NFSM) WIRED UPDATES
SFCC_OCT2024_52
Oil filter housings installed on Ingenium I6 3.0L Diesel and Ingenium I6 3.0L Petrol engine variants, manufactured during a specific period, may crack causing a possible high pressure oil leak.
SFCC_OCT2024_45
Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device.
Range Rover_N766_20SEP24
Blanking Plug Oil Leak
Range Rover_N811_20SEP24
Door Zone Module - Quiescent Drain
Range Rover_N815_20SEP24
Near Field Sensing Module (NFSM) Wired Updates
Range Rover_N892_20SEP24
Engine Oil and Filter Change
SFCC_SEP2024_25
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
SFCC_SEP2024_43
'Stop Safely Electrical Fault Detected' warning message on the instrument panel.
SFCC_SEP2024_45
Low coolant light on or visible signs of engine coolant on or around the coolant pump.
SFCC_SEP2024_52
A customer may report that the windshield wipers stop up on the windshield when turned off.
N796 - 06SEP24
Software Updates
N869 V1
Software Updates
MRC_AUG2024_49
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements. The requires BCM replacement with a new component which fully meets the US importation requirements.
RANGE ROVER N766
Blanking Plug Oil Leak
RANGE ROVER N811
Powertrain Control Module (PCM) Software Update
SFCC_AUG2024_46
Electrical system fault on instrument cluster or noise from engine.
EVA2 SOTA 4.2.0
Improvements to SOTA (Software Over The Air) capability.
SSM76143
Certain vehicles are experiencing split/damaged accessory drive belts and worn/damaged accessory drive belt tensioners and pulleys, resulting in abnormal noises coming from the engine bay.
Range Rover_N766_19JUL24
On certain vehicles, the cylinder block vacuum pipe blanking plug may become detached, resulting in an engine oil leak and stress on crank case breather system. A replacement of the blanking plug is required.
Range Rover_N811_19JUL24
A potential concern has been identified where customer could be left with a nonfunctioning vehicle as a result of a depleted battery State of Charge due to the door modules staying awake. Retailers will perform a software update to all door modules
SFCC_JUL2024_30
PIVI SOTA - FAULT DIAGNOS IS AND RESOLUTION
SFCC_JUL2024_41
Low coolant light on or smell of coolant from engine area.
N811 v2
Customer could be left with a vehicle that can not be unlocked or the engine started as a result of a depleted battery State of Charge. The risk is increased if the vehicle is left for a period of time without driving or the daily Drive Cycle is low mileage and may not sufficiently recover the battery. The customer may experience Low Battery Warning.
N766 RANGE ROVER
On certain vehicles, the cylinder block vacuum pipe blanking plug may become detached, resulting in an engine oil leak and stress on crank case breather system.
N795 RANGE ROVER
SOFTWARE UPDATES
N796 RANGE ROVER
SOFTWARE UPDATES
N811 RANGE ROVER
Door Zone Module - Quiescent Drain
SFCC_JUN2024_45
Low coolant light on or smell of coolant from engine area.
H427-JAGUAR
On certain vehicles, the cylinder block vacuum pipe blanking plug may become detached, resulting in an engine oil leak and stress on crank case breather system. A replacement of the blanking plug is required.
N766-RANGE ROVER
On certain vehicles, the cylinder block vacuum pipe blanking plug may become detached, resulting in an engine oil leak and stress on crank case breather system. A replacement of the blanking plug is required.
N796-RANGE ROVER
A concern has been identified where certain vehicles are failing to complete existing Software Over The Air (SOTA) updates for the Vehicle Domain Controller (VDC), PIVI and Gateway Module A (GWM). These vehicles have now been stopped from future SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
N811-RANGE ROVER
A potential concern has been identified where customer could be left with a nonfunctioning vehicle as a result of a depleted battery State of Charge due to the door modules staying awake. Retailers will perform a software update to all door modules.
SFCC_MAY2024_21
The engine oil and filter are to be replaced.
SFCC_MAY2024_44
Malfunction Indicator Lamp (MIL) on while driving. Misfire, running rough condition.
SFCC_MAR2024_58
Radio presets clear after ignition cycle. Sirius XM favorites do not store.
SFCC_MAR2024_61
Lack of power, MIL light on, rough idle
SFCC_MAR2024_72
A Customer may complain of an SRS system warning message being displayed on the instrument panel.
JLRP00257
Extended warranty on DMTL Pumps 2020MY to 2021MY.
SFCC_FEB2024_32
Lane Assistance Not Available warning present on Instrument cluster. Lane Keep assist function not possible.
SFCC_JAN2024_38
Customer may report an active SOTA campaign which fails to complete download or install
S014SOTA4.1.1v3
Enhancements to the following systems: Wireless Device Charger, High Voltage (HV) Battery Charge Control, Sound System, ABS (Anti-Lock Braking System), Belt Integrated Starter PHEVs, Rear Camera for cars without 360 view.
SFCC_NOV2023_30
Startup battery keeps draining / Vehicle will not start
SFCC_NOV2023_6
DTC repair - LKA systems
SFCC_OCT2023_37
Customer states the weather app is no longer available
SFCC_OCT2023_40
Customer reports lack of power and/or check engine light on.
SFCC_OCT2023_47
The headlamps not fully functioning properly after module replacement.
SFCC_OCT2023_50
There is moisture inside the headlamp lens
SSM75814
Weather and Park & Pay Apps disappear after PIVI update
WACCSEP23_6
Battery low warning displayed on instrument cluster and/or no-start
SFCC_SEP2023_15
A potential concern has been identified where customer could be left with a nonfunctioning vehicle as a result of a depleted battery State of Charge due to the door modules staying awake.
SFCC_SEP2023_30
LOSS OF GPS LOCATION AND CLOCK TIME
SFCC_SEP2023_37
Customer reports coolant level low message on dash or a coolant leak.
SFCC_SEP2023_45
The wiper blades streak, smear, judder or squeak during operation
S012 SOTAOS4.1.0
Driving Assistance and Vehicle Dynamics updates
SSM75869
Coolant Low Warning Message Displayed On The Instrument Panel Cluster
SSM75939
PDC Park distance control no volume
SFCC_AUG2023_43
FRONT INTERIOR COURTESY LIGHT â NON-ILLUMINATION
SFCC_AUG2023_46
Lack of power, MIL on.
SSM75934
Engine Noise
BIG5JUL23_28
A concern has been identified where certain vehicles are failing to complete existing Software Over The Air (SOTA) updates for the Vehicle Domain Controller (VDC) and PIVI.
SFCC_JUL2023_27
The E-Call light is not active after completing the Pre-Delivery inspection
SFCC_JUL2023_28
PIVI IP 36 , BECM OS 4.0.0
SFCC_JUL2023_31
Battery low warning displayed on instrument cluster and/or no-start.
SFCC_JUL2023_33
ENGINE PRIMARY BELT SHREDDING
SSM75724
MISFIRE OR ROUGH RUNNING
SSM75724ATT
MISFIRE OR ROUGH RUNNING
SSM76039
Vehicle Will Not Charge
S010SOTA4.0.0V3
Redeveloped profiles. Navigation & phone new functionality & improvements. Enhanced High Voltage battery health monitoring/management for I-Pace. HCM bug fixes. SODs refinements.
SFCC_JUN2023_17
SOFTWARE UPDATES
SFCC_JUN2023_18
SOFTWARE UPDATES
SFCC_JUN2023_36
PIVI IP36 , BECM OS 4.0.0 â IMPROVED / CHANGED FEATURES
SFCC_JUN2023_46
A customer may report that the front or rear door latch does not operate as expected.
SSM76022
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated.
N796
Vehicles are failing to complete Software Over The Air SOTA updates, specifically Vehicle Domain Controller VDC PIVI and Gateway Module A GWM.
N795
Vehicles are failing to complete Software Over The Air SOTA updates, specifically Vehicle Domain Controller VDC and PIVI.
SSM76009
A customer may report that the front or rear door latch does not operate as expected.
SFCC_MAY2023_34
Customer reports coolant level low message on dash or a coolant leak.
SFCC_MAY2023_43
A customer may report that there is a clicking type noise coming from the front seat base while driving.
SFCC_APR2023_27
Customer reports vehicle will not start with a Smart Key Deactivated message shown in the vehicle display
SFCC_APR2023_32
Customer reports of 12V battery issues. These range from battery low warning displayed to no-start.
SSM75971
3.0L AJ126 Misfire on New Replacement or REMAN units.
BIG5MAR23_28a
On certain vehicles, the cylinder block vacuum pipe blanking plug may become detached, resulting in an engine oil leak and stress on crank case breather system.
SFCC_MAR2023_16
On certain vehicles, the cylinder block vacuum pipe blanking plug may become detached, resulting in an engine oil leak and stress on crank case breather system.
SFCC_MAR2023_29
PIVI based "Weather App", which is accessed from the app drawer, voice and can be a home tile is inoperative â it does not update with location, does not display any weather-related information and will not recover with new software or hardware.
SFCC_MAR2023_35
ENGINE PRIMARY BELT SHREDDING - P6-3.0L MHEV
SSM75963
Amber Malfunction Indicator Lamp (MIL) Displayed â Engine May Not Start With Multiple DTCs Present
SSM75953
P6 Engine Primary belt shredding - MHEV only
SSM75951
Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App & Parking app are inoperative.
N766
Blanking Plug Oil Leak
SFCC_FEB2023_36
Customer reports, Engine Light is on and poor cabin heating.
SFCC_FEB2023_38
Customer reports, Engine Light is on and engine running rough.
SSM75930
ENGINE MISFIRE
SSM75925
Oil Leak â Transmission Oil Cooler Pipes
SSM75918
CHECK ENGINE (AMBER) AND POOR CABIN HEATING
N641NAS3
Certain 2020 to 2022 model year vehicles are unable to complete software updates through Software Over The Air (SOTA) due to incorrect Telematic Control Unit Module (TCU) or PIVI software.
SSM75825
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
SSM75825ATT
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
SFCC_DEC2022_36
Customer reports coolant level low message on dash or a coolant leak.
SFCC_NOV2022_29
Customer reports coolant level low message on dash or a coolant leak.
SFCC_NOV2022_31
A customer will complain about a noise / low battery light/ low coolant light and or overheating
SFCC_NOV2022_35
Customers will be reporting a squeaking noise inside the cabin.
SFCC_OCT2022_23
Surround camera, 360 Park aid features are not operating
SFCC_OCT2022_31
MHEV DC/DC Converter â Squeaking noise from Cabin
SFCC_OCT2022_34
Customer reports that low coolant lamp on, coolant leak.
SSM75876
Accessory Belt and/or Tensioner May Become Damaged and or Adrift
SSM75876ATT
Accessory Belt and/or Tensioner May Become Damaged and or Adrift
SSM75409
Click Noise On Full Left - Right Lock From Front Wheel Area At Low Speed.
SSM75824
Chassis Control Module (CHCM) Suspension Warning on Cluster
SSM75727
PIVI PRO USB INOPERATIVE CROSS CAR LINE
SSM75727ATT
PIVI PRO USB INOPERATIVE CROSS CAR LINE
SSM75618
NEAR FIELD SENSING FEATURE DEGRADATION
SSM75805
NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
SSM75855
UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING
SFCC_SEP2022_21
USB stick not recognized when inserted into the Front Portable Media Interface Panel
SFCC_SEP2022_22
PIVI â Loss of GPS location and clock time
SFCC_SEP2022_29
Coolant warning light and/or coolant leaking from vehicle.
SFCC_SEP2022_31
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
SFCC_SEP2022_37
Suspension Warning Displayed On Instrument Cluster
SSM75848
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
SSM75848ATT
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
N578v4
NON-START ISSUE
N641NAS2
UNABLE TO COMPLETE SOTA UPDATES
N572v2
ELECTRIC SUPERCHARGER INTERMITTENT OPERATION
S004LR
SOTA CAMPAIGN
SFCC_AUG2022_20
SOTA CAMPAIGN
SFCC_AUG2022_34
Coolant warning light and/or coolant leaking from vehicle.
SFCC_AUG2022_35
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
SFCC_JUN2022_32
Driveline Noise or Vibration
SFCC_JUN2022_33
Transfer Case Judder with Steering Input Applied
SSM75708
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
SFCC_MAY2022_11
EMISSIONS RECALLS
SFCC_MAY2022_18
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_MAY2022_31
Customer concern will be a Judder/Vibration when a right or left steering input is applied at low speed
SFCC_MAY2022_39
Front Suspension Knocking Noise
BIG5MAY_31
EMISSIONS RECALLS
SSM75744
ACCESSORY DASHBOARD CAMERA INOPERATIVE
N627
AIR LEAK WITHIN CRANKCASE VENTILATION SYSTEM
SFCC_APR2022_14
AIR LEAK WITHIN CRANKCASE VENTILATION SYSTEM
SFCC_APR2022_17
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_APR2022_18
Customer reports numerous concerns, such as low battery warning message on startup, or vehicle will not start after sitting.
SFCC_APR2022_44
A customer may report a noise from the front suspension when driving at low speeds with steering input applied or while driving straight ahead on rough roads.
BIG5APR_36
EMISSIONS RECALLS
SFCC_MAR2022_22
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_MAR2022_48
A customer may report a noise from the front suspension when driving at low speeds with steering input applied or while driving straight ahead on rough roads.
SSM75701
8HP 8-Speed Automatic Transmission replacements due to Automatic Transmission Fluid (ATF) contamination with coolant.
SFCC_FEB2022_22
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_FEB2022_38
Charge warning light on, MIL light
SSM75681
Transfer Case Judder/Vibrations when a right or left steering input is applied at low speed.
SFCC_JAN2022_22
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS malfunction, Erroneous E-Call Trigger
SFCC_JAN2022_46
Seat Mounted Seat Switches Not Working
SFCC_JAN2022_48
Front Suspension Knocking Noise
SSM75648
Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight ahead on rough roads.
SSM75648ATT
Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight ahead on rough roads.
SFCC_DEC2021_19
Surround camera; 360 Park Aid features or any of the feature is not operating.
SFCC_DEC2021_20
Navigation voice guidance no longer operational after latest NGI update
SFCC_DEC2021_39
Customer symptom of idle speed instability, RPM higher than expected, or check engine light illuminated.
SFCC_DEC2021_44
Seat Mounted Seat Switches Not Working
SFCC_DEC2021_45
Front Suspension Knocking Noise
NAS21.12.008
EMISSION RECALL N620 - ELECTRIC SUPERCHARGER - INTERMITTENT OPERATION
BIG5DEC21_27A
Voice guidance concerns when using Apple CarPlay.
SSM75619
Seat mounted seat switches - Seats not moving
SSM75620
Seat mounted seat switches - Seats not moving
SSM75609
INGENIUM I6 3.0L Petrol - PCV Cover Valve â Poor Idle
N639NAS1
A potential issue has been identified on specific vehicles where, in locations where the vehicle has poor or no network connection, vehicles may experience intermittent resetting of the navigation system, following a recent Map Over The Air (MOTA) update. The navigation screen displayed on the Touchscreen will revert to the PIVI home screen and the navigation screen displayed in the instrument cluster panel will revert to displaying the manufacturer's logo. The system will self-recover and navigation will resume, however this fault may re-occur if the vehicle maintains poor or no network connection. No other vehicle features or systems are affected.
NAS21.11.014
A potential issue has been identified on specific vehicles where, in locations where the vehicle has poor or no network connection, vehicles may experience intermittent resetting of the navigation system, following a recent Map Over The Air (MOTA) update. The navigation screen displayed on the Touchscreen will revert to the PIVI home screen and the navigation screen displayed in the instrument cluster panel will revert to displaying the manufacturer's logo. The system will self-recover and navigation will resume, however this fault may re-occur if the vehicle maintains poor or no network connection. No other vehicle features or systems are affected.
PIVI IP31
AUDIO No audio output when audio system appears to be on issue is now corrected CONNECTIVITY Improved WiFi and HotSpot Functionality WiFI hotspot appears but no data connection is available issue as been fixed INSTRUMENT PANEL CLUSTER CONTROL MODULE (IPC) Fixing of flickering IPC for media information NAVIGATION Navigation improvements for freezes and slow boot ups The map view intermittently changing the zoom and switching 2D, 3D layout selection without user input is now corrected Japan market Navigation can now be launched from the home screen Navigation location tracking freezing during a drive cycle issue is now corrected Issue from last software update that locks the map to a default location has been corrected PERSONALISATION Improvement in stability of personalisation features SOFTWARE OVER THE AIR (SOTA) Improved robustness of system performance after a SOTA Update Improved robustness of firmware updates after a SOTA Update SPEECH Improved speech recognition SYSTEM Improvement in system stability in terms of System reset Improvement in general system stability Improvements in acoustic reliability / Audio loss Improvements in robustness in data persistency Graphical Improvements for placeholder screens and overlapping Text TELEMATICS Improvement in stability of the activation and deactivation of telematics services TOW BAR Improvement in Tow Bar functionality
SFCC_NOV2021_17
ENGINE TO BODY GROUND CABLE LOOSE
SFCC_NOV2021_19
Affected vehicles will require software updates to the TCU & ICCM using Pathfinder to enable future SOTA updates and to install the latest PIVI IP31 software
SFCC_NOV2021_24
Improvements/Fixes â Improvement in system stability â Improvements in acoustic reliability / Audio loss â Graphical Improvements â Flickering cluster for media info â Improved Speech support for features like Weather, Nav â Poor Speech recognition â Improvement in stability of personalization features â Introduction of IP oriented Sirius XM functionality â Improvement in Tow Bar functionality â Robustness in SW Performance post SOTA Update â Robustness in firmware updates post SOTA update â Navigation improvements â Improved Wi-Fi / Hotspot Functionality
SFCC_NOV2021_25
Post 21A Update Apple CarPlay® Navigation Voice Guidance Not Heard
SFCC_NOV2021_51
A customer may report a noise from the front suspension when driving at low speeds with steering input applied.
BIG5NOV21_41A
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as Waze.
BIG5NOV21_41B
IP31 Includes numerous bug fixes, and also activates wireless CarPlay and Android Auto functionality to all PIVI vehicles.
BIG5NOV21_42
The engine ground cable located on the left side of the engine may be loose. This can lead to a MIL and difficulty starting the engine. The ground fastener is to be inspected and torqued or replaced as required.
SSM75581
Front Suspension Knocking Noise - Front upper Control Arm
N636NAS1
Engine to body ground cable loose.
NAS21.10.010
Engine to body ground cable loose.
SFCC_OCT2021_21
The wireless phone charger is not working with iPhone 12
SFCC_OCT2021_22
Navigation voice guidance no longer operational after latest NGI update
SFCC_OCT2021_30
Transmission fluid leaks
SFCC_OCT2021_31
Timing chain replacement VVT Service Part Incorrectly Boxed
SFCC_OCT2021_33
Customer symptom of vehicle running rough and/or MIL illumination
SFCC_OCT2021_36
Reduced or Lack of Steering Assistance on Start-up
SFCC_OCT2021_42
Seat Recliner Motor Inoperative
SFCC_OCT2021_43
Seat Power Fore/Aft Motor Inoperative
SFCC_OCT2021_44
Seat Power Height Adjustment Motor Inoperative
SSM75423
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
N578NAS2
NON-START
SFCC_SEP2021_25
Navigation voice guidance no longer operational after latest NGI update
SFCC_SEP2021_35
Customer symptom of vehicle running rough and/or MIL illumination
SFCC_SEP2021_36
Customer States engine runs rough with MIL illuminated.
SFCC_SEP2021_39
Reduced or Lack of Steering Assistance on Start-up
SSM75521
REDUCED OR LACK OF POWER ASSIST AT START UP
N572NAS3
Electric Supercharger Intermittent Operation
NAS21.08.012
Electric Supercharger Intermittent Operation
SSM75509ATT
MALFUNCTION INDICATOR LAMP (MIL)
SFCC_AUG2021_25
SUSPENDED -- ENGINE NO-START
SFCC_AUG2021_32
Key remote functions and/or passive entry stopped working.
SFCC_AUG2021_33
Connectivity functions are no longer working.
SFCC_AUG2021_34
Navigation voice guidance no longer operational after latest NGI update
SFCC_AUG2021_38
Customer states harsh shift, transmission warning lamp.
SFCC_AUG2021_39
â Customer states check engine light is illuminated.
SFCC_AUG2021_43
A customer may report that there is a cyclical knocking or judder type noise when braking.
SFCC_JUL2021_34
Affected vehicles may experience a no-start due to a CANBUS communications concern between the Body control module and the Instrument cluster.
SFCC_JUL2021_38
Request for software update shown on touchscreen
SFCC_JUL2021_39
Customer States iPhone 12 with MagSafe not charging when using the Wireless Device Charger feature
SFCC_JUL2021_40
Navigation voice guidance no longer operational after latest NGI update
SFCC_JUL2021_41
Customer states downloaded software will not install
SFCC_JUL2021_43
BECM offline after programming.
SFCC_JUL2021_53
Washer Fluid Low Message Displayed
NAS21.07.013
NON-START DUE TO COMMUNICATION ISSUE BETWEEN IPC AND BCM
JLRTB02084NAS1
The trailer lamps may not operate as expected. The trailer turn signal indicator on the Instrument Panel Cluster (IPC) will not be illuminated if the trailer turn signal lamps are not operating. For all other trailer lamps, any failure can only be observed by a visual inspection of the trailer lamps.
SSM75447
Brake noise and Judder felt through the floor during braking.
SSM75447ATT1
Brake noise and Judder felt through the floor during braking.
SSM75447ATT2
Brake noise and Judder felt through the floor during braking.
SSM75447ATT3
Brake noise and Judder felt through the floor during braking.
SSM75444
Washer Fluid Low Message Displayed When Washer Bottle Full
SFCC_JUN2021_17
Owners may report that when attempting to sign-in to an InControl© account on the PIVI system, an 'Unable to Connect (401)' or 'Unable to Connect (015)' error message may be displayed. Connected infotainment features will also not function.
SFCC_JUN2021_23
Infotainment Updates
SFCC_JUN2021_24
Navigation voice guidance is not working with Apple CarPlay
SFCC_JUN2021_28
The vehicle does not Eco Stop.
SFCC_JUN2021_29
Check Engine MIL is illuminated.
SFCC_JUN2021_34
A customer may report a clicking type noise from the wheel area at low speeds when turning near full lock.
SFCC_MAY2021_19
Owners may report that when attempting to sign-in to an InControl© account on the PIVI system, an 'Unable to Connect (401)' or 'Unable to Connect (015)' error message may be displayed. Connected infotainment features will also not function.
SFCC_MAY2021_25
Navigation displays current location as Berlin, Germany.
SFCC_MAY2021_28
Unable to log into InControl Account.
SFCC_MAY2021_34
The vehicle does not Eco Stop.
SFCC_MAY2021_35
Check Engine MIL is illuminated.
NAS21.05.006.2
When attempting to sign-in to an InControl© account on the PIVI system, an 'Unable to Connect (401)' or 'Unable to Connect (015)' error message may be displayed on the touchscreen. Connected infotainment features will also not function.
BIG5JUN21_44A
MIL and reduced engine performance.
BIG5JUN21_44B
MISSING ACTIVITY KEY
NAS21.06.012
The Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Panel Cluster (IPC) and reduced performance may be experienced, due to an intermittent internal short circuit within the electric supercharger circuit board.
SFCC_MAY2021_43
A customer may report that the exterior door handle does not fully retract in the flush position in freezing temperatures. (This does not affect door latch operation.)
SFCC_MAY2021_46
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
SSM75411
Smart key inoperative
SSM75411ATT
Smart key inoperative
NAS21.05.015
MISSING ACTIVITY KEYS
SFCC_APR2021_18
Infotainment Updates
SFCC_APR2021_19
NAVIGATION DISPLAYS CURRENT LOCATION IS BERLIN, GERMANY
SFCC_APR2021_20
IMC Update 21A will not install
SFCC_APR2021_21
Customer is unable to log into InControl Account after account creation
SFCC_APR2021_22
Customer received âunknown errorâ when trying to log into Pivi profile
SFCC_APR2021_27
There was a flashing D when slowing to a stop.
SFCC_APR2021_28
The Check Engine MIL is illuminated.
SFCC_APR2021_45
Head Lamp Module DTCs - A customer may report a lamp fault displays on the message center.
SSM75296
Malfunction Indicator Lamp (MIL)/Check Engine Light (CEL)
SFCC_MAR2021_21C
Pivi IP27.2 (OS 2.0.6)
SFCC_MAR2021_23
Automatic High Beam Disabled
SFCC_MAR2021_27
Navigation Voice Control does not function
SFCC_MAR2021_40
Floor Ground Stud Corrosion
SFCC_FEB2021_17
Vehicles do not have the auto access height option available in the vehicle convenience settings menu.
SFCC_FEB2021_30
Rattle From Engine Bay
SFCC_FEB2021_33
Check Engine MIL
SFCC_FEB2021_34
Check Engine MIL
JLRTB02078NAS1
After a short sleep cycle the auto high beam menu is set to disabled and the auto high beam feature will not operate, with no ability to override this option.
SSM75286
Pivi Pro navigation map data fails to install from USB device to vehicle
SSM75286ATT
Pivi Pro navigation map data fails to install from USB device to vehicle
SSM75290
A software issue in the Transmission Control Module (TCM) causes the vehicle to stay awake indefinitely with potential to cause excessive battery drain or a completely discharged vehicle battery.
SSM75290ATT1
A software issue in the Transmission Control Module (TCM) causes the vehicle to stay awake indefinitely with potential to cause excessive battery drain or a completely discharged vehicle battery.
SSM75290ATT2
A software issue in the Transmission Control Module (TCM) causes the vehicle to stay awake indefinitely with potential to cause excessive battery drain or a completely discharged vehicle battery.
SSM74940
Wifi, Incontrol App, Telematics not found.
N534NAS1
The auto access height option is not available in the convenience menu.
NAS21.02.010
The auto access height option is not available in the convenience menu.
NAS21.02.014
AIR CONDITIONING (A/C) COMPRESSOR BOLTS INCORRECTLY TORQUED
UPS2721-1BNAS1
Air Conditioning (A/C) Compressor Bolts Incorrectly Torqued
SFCC_JAN2021_30
There is a noise coming from the engine bay.
SFCC_JAN2021_35
There is a restricted performance message in the instrument pack and a Check Engine MIL.
SFCC_DEC2020_26
There is a rattle noise coming from the engine bay.
SFCC_DEC2020_28
There is a restricted performance message in the instrument pack and a Check Engine MIL.
SFCC_DEC2020_29
The engine is running rough. There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
SFCC_DEC2020_33
A customer may report the air conditioning system is not cooling intermittently.
SSM75186
No cabin heating while running in vehicle in EV mode.
SSM75163
Air Conditioning operating Intermittently.
JLRTB02017NAS3
Interactive Control Display Module (ICDM) - Purple Line Flickering
LTB00766NAS5
Damage/marking may be evident on the surface of the Instrument Cluster (IPC) lens.
SSM75106
Customers report the panoramic roof glass opening panel / sunblind has lost its one-touch operation.
SFCC_OCT2020_35
The engine will shut off at low speed approaching a stop and restart immediately by using the engine start button. There is a flashing âDâ in the instrument cluster.
SSM75008
A-Post Finisher (Outer) â Discolored
JLRTB02044NAS1
Oil residue can be found leaking from the charge air cooler intake pipe/turbocharger connection.
SFCC_JUN2020_18
There is a noise from the front of the car.
SFCC_JUN2020_23
There is a noise from the engine.
SSM74856
Suspended Campaign N451
SFCC_MAY2020_29
The low coolant warning is on in the car. There is a leak under the front of the car.
SFCC_MAY2020_30
There is a noise from the engine which can vary from a squealing to rattling/bearing noise.
SFCC_MAY2020_31
There is a noise when turning or accelerating. There is a judder when turning. The tires jump when turning.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.