SSM76411 - 10MAR26
Other
Smart Key Deactivated message on instrument cluster and unable to start their vehicle
Vehicle report
2012 LAND ROVER RANGE ROVER
Service bulletins
192 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SSM76317 - 28APR25
Other
Engine Will Crank, No Start When At Operating Temperature
SSM76317ATT - 28APR25
Other
Engine Will Crank, No Start When At Operating Temperature
TUCC_APR2025_18
Other
Leaking windshield that caused the water ingress on the electrical component.
SFCC_MAR2025_17
Other
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the instrument cluster.
SFCC_MAR2025_18
Other
There have been several FRED submissions for a customer allegation of a brake noise concern.
SFCC_MAR2025_20
Other
There have been several FRED submissions for a customer allegation of brake judder/vibration.
SSM76166
Other
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
SSM75722
Service Bulletin/Repair Instructions
Full Service Requiredââ message displayed on the Instrument Cluster. 10210035 20220406 SSM75722 20220328 Service Bulletin/Repair Instructions LAND ROVER RANGE ROVER EVOQUE 2023 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL Full Service Requiredââ message displayed on the Instrument Cluster.
LTB00660NAS3
Service Bulletin/Repair Instructions
The front and/or rear parking aid system may be inoperative.
SSM74858
Service Bulletin/Repair Instructions
Active Stabilization System - Rattle/Clunk Noise on Uneven Road Surfaces
SSM74786
Service Bulletin/Repair Instructions
When attempting to complete the âReplace ECUâ application for the Occupant Classification System Module (OCS) the application fails. The error message âThe following error was encountered: â is displayed to the user.
LTB00780NAS7
Service Bulletin/Repair Instructions
A humming noise may be evident from the engine at idle.
SSM72011
Service Bulletin/Repair Instructions
Issue: The wrong component maybe replaced when troubleshooting Bluetooth connectivity in car.
LTB00401NAS6
Service Bulletin/Repair Instructions
The steering wheel may exhibit a vibration / shimmy while driving.
SSM73409
Service Bulletin/Repair Instructions
Issue: Powertrain Transmission Module Learn Adaption routine has been instated on SDD/Pathfinder.
SFCC_08MAR18_16
Service Bulletin/Repair Instructions
The 'Service Required' warning text will not appear on the Instrument Cluster (IC) if a vehicle has reached its service point.
SSM73688
Service Bulletin/Repair Instructions
Issue: Unable to resolve all customer concerns after successful recharge of a vehicle's primary or secondary battery.
SSM73647
Service Bulletin/Repair Instructions
Issue: Customers are having windscreen wipers replaced.
LTB00693NAS3
Service Bulletin/Repair Instructions
One or more of the following Air Conditioning (A/C) system symptoms may be evident: ? Vent temperatures 'cycle' (blowing warm and then cold); ? Windshield, rear window, and/or door windows mist up in cool (15°C or lower) ambient temperatures; ? Poor cooling performance of the Air Conditioning (A/C) system; and/or ? Warm, damp or musty smells coming from the vents.
LTB00510NAS2
Service Bulletin/Repair Instructions
The Auto Stop/Start system may be inoperative.
LTB01093NAS2
Service Bulletin/Repair Instructions
Cosmetic microcracking / surface cracks may be visible on the inside of the tailgate in the area of the hinge.
LTB01111NAS1
Service Bulletin/Repair Instructions
The stainless steel exhaust finishers may be corroded/discolored.
SSM73521
Service Bulletin/Repair Instructions
When attempting to update the Navigation maps to a newer level the update fails and the Navigation becomes either slow to respond or no functionality at all.
LTB00584NAS5
Service Bulletin/Repair Instructions
Situation: The steering wheel switches (volume, seek, OK/menu, mode, phone, voice) and transmission paddle shifters may exhibit intermittent operation, causing one or more of the following issues: ? Audio volume does not adjust (up and/or down)? Radio 'seek' buttons do not operate ? Volume control buttons cause the radio station to change ? InControl system slow to operate (blank screen followed by the 'Land Rover' logo) ? Transmission paddle shifters do not operate ? Diagnostic Trouble Codes (DTC) U2013-02 and/or B1D21-13 stored
LTB00631NAS5
Service Bulletin/Repair Instructions
Situation: The face of the Smart key handset may peel away from the handset main body or the handset case may be bulging.
LTB00746NAS7
Service Bulletin/Repair Instructions
Situation: A creak noise from the front seat may be evident.
LTB01086NAS1
Service Bulletin/Repair Instructions
Situation: The keyless entry system lock function may not operate or operates intermittently.
SFCC-14SEP17
Service Bulletin/Repair Instructions
Presentation from Dealer Shop Foreman Conference Call
LTB00628NAS2
Service Bulletin/Repair Instructions
Situation: Paint damage to the roof panel at the 'A' pillar area may be evident.
SSM73553
Service Bulletin/Repair Instructions
Issue: At PDI or at normal service, the dealer may find DTC - U3000 - 49 Control Module internal electronic failure * recorded in the Side Object Detection Left (SODL) or Side Object Detection Right(SODR) without any customer impact on the Blind Spot Monitor features.
SSM73531
Service Bulletin/Repair Instructions
Issue: Suppliers of the Range Rover Evoque (L538) front and rear Dynamic Suspension dampers have identified a defect in the manufacturing process whereby some components may not have been fully assembled during certain build periods. It is possible that a number of components manufactured during this build period may have been sent to Neovia for use in Service as JLR approved replacement parts. Components supplied for volume production at JLR manufacturing plants are not affected by this issue.
SSM73437
Service Bulletin/Repair Instructions
Issue: Vehicle users are reporting the steering feel to be abnormal or resistant to steering inputs in certain situations.
SSM72838
Service Bulletin/Repair Instructions
Issue: During the software update and configuration of the Information Master Controller(IMC) and/or Information Slave Controller (ISC, for rear seat entertainment ) the system may exhibit the following conditions due to incomplete ?Variant Configuration? learn procedure during the software update. Error state 1: Rear screens stuck on Land Rover oval or black with backlight and IMC functional. Error state 2: Front screen showing Land Rover oval screen or black with backlight.
SSM73376
Service Bulletin/Repair Instructions
Customers may see a warning indicator illuminate on the IP (Instrument Pack) for low coolant level and coolant may be visible on the ground at the front area of the engine bay.
LTB01060NAS1
Service Bulletin/Repair Instructions
SITUATION: One or more power windows may be inoperative.
LTB00746NAS6
Service Bulletin/Repair Instructions
SITUATION: A creak noise from the front seat may be evident.
SSM72326
Service Bulletin/Repair Instructions
Concern: L359 and L538, 12MY onwards with 2.0GTDi engines, a warning indicator may illuminate on the IP (Instrument Pack) for low coolant level and coolant visible on the ground at the front area of the engine bay. On inspection, the coolant leak is from the radiator.
LTB00780NAS6
Service Bulletin/Repair Instructions
SITUATION: A humming noise may be evident from the engine at idle.
LTB01002NAS2
Service Bulletin/Repair Instructions
SITUATION: The 'A' Pillar finisher rubber may be adrift or a wind noise from the front windshield area may be evident.
SSM73378
Service Bulletin/Repair Instructions
Issue: Evoque or Discovery Sport 2.0L gasoline engines - the customer reports Check Engine Lamp. DTC P0316-00 is present, Misfire detected on start-up (First 1000 revolutions).
LTB00401NAS5
Service Bulletin/Repair Instructions
Situation: The steering wheel may exhibit a vibration / shimmy while driving.
SSM73150
Service Bulletin/Repair Instructions
Issue: During standard vehicle operation, it may be possible that customers driving RR Evoque or LR Discovery Sport vehicles may observe noises from the braking system. Although the noises do not, in most cases, indicate a degradation in functionality or braking performance, they may lead to customer dissatisfaction and unscheduled retailer visits for repair action.
SSM73369
Service Bulletin/Repair Instructions
Issue: Exterior rear view mirrors are being replaced unnecessarily.
SSM73151
Service Bulletin/Repair Instructions
Issue: The customer may express a concern that the heat distributed across the surface area of their heated steering wheel is inconsistent. The areas around the stitching and spokes, or the lower half of the steering wheel, may appear cooler than the rest of the wheel. The heated steering wheel is otherwise operating correctly, and no DTCs are stored.
SSM73349
Service Bulletin/Repair Instructions
Issue: It may be found that the rear window washer jets have no function, despite proper operation of the windshield washer pump and fluid being present in the reservoir.
SSM55997
Service Bulletin/Repair Instructions
Front brake pad retaining pin difficult to remove
SSM73202
Service Bulletin/Repair Instructions
Water visible in cabin
SSM73158
Service Bulletin/Repair Instructions
Customer may receive call from their own phone number
LTB00795NAS2
Service Bulletin/Repair Instructions
Oil pump fault DTC P1889-14 Stored
LTB00837NAS2
Service Bulletin/Repair Instructions
Transmission leak, poor shift quality, and/or noise
LTB01002NAS1
Service Bulletin/Repair Instructions
A Pillar moulding may be adrift
SSM68097
Service Bulletin/Repair Instructions
Front wheel bearing may be contaminated
SSM73065
Service Bulletin/Repair Instructions
Issue: Oil leakage from the joint of 9 HP transmission and front differential following a repair in and around the Transmission internal differential right output half shaft.
SSM72679
Service Bulletin/Repair Instructions
Issue: Customer reports that the vehicle speed will not go above 44Mph (70Kph).
LTB01026NAS1
Service Bulletin/Repair Instructions
Situation: A rattle noise from underneath the rear of the vehicle may be evident. Upon further inspection the exhaust system rear heat shield is found to be cracked.
LTB00663NAS5
Service Bulletin/Repair Instructions
Situation: The steering wheel Volume/Mode and/or Voice Activation control switch may not be functioning correctly.
LTB00916NAS3
Service Bulletin/Repair Instructions
Situation: A rattle noise may be evident from the engine compartment and/or the Malfunction Indicator Lamp (MIL) is illuminated. The Diagnostic Trouble Code (DTC) that may be logged include P0016, P0017, P0026, or P0341.
LTB00259NAS4
Service Bulletin/Repair Instructions
SITUATION: THE TOUCH SCREEN VOLUME CONTROL MAY BE ERRATIC, JUMPS UP IN STAGES, OR FUNCTIONS BACKWARDS (REQUEST VOLUME INCREASE BUT VOLUME DECREASES).
LTB00780NAS5
Service Bulletin/Repair Instructions
SITUATION: A HUMMING NOISE MAY BE EVIDENT FROM THE ENGINE AT IDLE.
LTB00482NAS6
Service Bulletin/Repair Instructions
SITUATION: A CLATTERING / 'KNOCK' / 'RATTLE' NOISE MAY BE HEARD FROM THE ENGINE.
LTB00693NAS2
Service Bulletin/Repair Instructions
SITUATION: INADEQUATE A/C PERFORMANCE MAY BE EXHIBITED. UPON INSPECTION, LOW PRESSURE IS RECORDED ON THE HIGH PRESSURE SYSTEM, HIGH PRESSURE IS RECORDED ON THE LOW PRESSURE SYSTEM, AND THE COMPRESSOR CLUTCH (WHERE APPLICABLE) IS WORKING PROPERLY.
LTB00540NAS5
Service Bulletin/Repair Instructions
SITUATION: ONE OR MORE OF THE FOLLOWING ISSUES MAY BE EVIDENT WHEN USING THE SMART KEY: 'SMART KEY NOT FOUND' MESSAGE DISPLAYED IN THE INSTRUMENT CLUSTER; ENGINE FAILS TO CRANK; VEHICLE MAY NOT UNLOCK / LOCK WHEN USING PASSIVE ENTRY OR WHEN PRESSING A SMART KEY BUTTON.
LTB00780NAS4
Service Bulletin/Repair Instructions
SITUATION: A HUMMING NOISE MAY BE EVIDENT FROM THE ENGINE AT IDLE.
LTB00780NAS3
Service Bulletin/Repair Instructions
SITUATION: A HUMMING NOISE MAY BE EVIDENT FROM THE ENGINE AT IDLE.
LTB00780NAS2
Service Bulletin/Repair Instructions
SITUATION: A 'HUMMING' NOISE MAY BE EVIDENT FROM THE ENGINE AT IDLE. CAUSE: THIS MAY BE CAUSED BY DUST AND/OR WATER INGRESS TO THE ACCESSORY DRIVE BELT IDLER PULLEY BEARING.
LTB00780NAS1
Service Bulletin/Repair Instructions
SITUATION: A 'HUMMING' NOISE MAY BE EVIDENT FROM THE ENGINE WHEN THE ENGINE IS IDLING. CAUSE: THIS MAY BE CAUSED BY DUST AND/OR WATER INGRESS TO THE PRIMARY DRIVE BELT IDLER PULLEY BEARING.
LTB00552NAS2
Service Bulletin/Repair Instructions
SITUATION: THE WINDSHIELD WIPERS MAY MAKE A SQUEAK NOISE, JUDDER, OR STREAK THE WINDSHIELD. CAUSE: THIS MAY BE CAUSED BY A BUILD-UP OF DIRT AND GREASE ON THE SURFACE OF THE WINDSHIELD GLASS.
LTB00542NAS2
Service Bulletin/Repair Instructions
SITUATION: A TIRE PRESSURE MONITORING SYSTEM (TPMS) FAULT MAY BE DISPLAYED IN THE INSTRUMENT CLUSTER (IC) AND DIAGNOSTIC TROUBLE CODES (DTC) ARE STORED. CAUSE: THIS MAY BE CAUSED BY VARIOUS ISSUES.
LTB00767NAS1
Service Bulletin/Repair Instructions
SITUATION: THE ADAPTIVE FRONT LIGHTING SYSTEM (AFS) WARNING LAMP MAY BE ILLUMINATED/FLASHING ON THE INSTRUMENT CLUSTER. UPON DIAGNOSIS, THE TECHNICIAN MAY FIND DIAGNOSTIC TROUBLE CODES (DTC) B1D64-87 AND/OR B1D65-87 STORED IN THE HEADLAMP LEVELING CONTROL MODULE. CAUSE: THIS MAY BE CAUSED BY A SOFTWARE ERROR WITHIN THE HEADLAMP LEVELING CONTROL MODULE.
SSM43036
Service Bulletin/Repair Instructions
ISSUE 10MY ONWARDS RANGE ROVER, RANGE ROVER SPORT AND DISCOVERY 4 / LR4 CUSTOMERS MAY REPORT HEARING WIND NOISE FROM THE UPPER WINDSCREEN AREA. CAUSE THERE IS A POTENTIAL THAT THE TOP WINDSCREEN SEAL HAS BECOME DISLODGED OVER TIME CAUSING A WINDNOISE
SSM72323
Service Bulletin/Repair Instructions
ISSUE: A CUSTOMER MAY REPORT A CONCERN THAT WHEN THE VEHICLE IS STARTED THERE IS NO CABIN AUDIO AT ALL FROM ANY SOURCES. IF THE NAV BUTTON IS PRESSED A 2-5 SECOND PERIOD OF AM/ FM RADIO CAN BE HEARD AND THEN RETURNS BACK TO NO AUDIO. ISSUE WILL ONLY SELF-RECOVER AFTER AN IGNITION CYCLE. CAUSE: CURRENTLY UNDER ANALYSIS.
SSM72149
Service Bulletin/Repair Instructions
ISSUE: A NEW VCT SOLENOID HAS BEEN FITTED TO A 3.0L AJ126 OR 5.0L AJ133 ENGINE WHICH REQUIRES A LINK HARNESS IN ORDER TO BE INSTALLED ON VEHICLES BUILT WITH THE PRIOR PART. CAUSE: THE VCT SOLENOID DESIGN CHANGED, AND THE ELECTRICAL CONNECTOR ON THE VCT SOLENOID IS A DIFFERENT SIZE.
LTB00540NAS4
Service Bulletin/Repair Instructions
SITUATION: ONE OR MORE FO THE FOLLOWING ISSUES MAY BE EVIDENT WHEN USING THE SMART KEY: 'SMART KEY NOT FOUND' MESSAGE DISPLAYED IN THE INSTRUMENT CLUSTER; ENGINE FAILS TO CRANK; VEHICLE MAY NOT UNLOCK / LOCK WHEN USING PASSIVE ENTRY OR WHEN PRESSING A SMART KEY BUTTON. CAUSE: THIS MAY BE CAUSED BY A 'LOCK UP' OF THE KEYLESS VEHICLE MODULE (KVM).
LTB00352NAS6
Service Bulletin/Repair Instructions
SITUATION: THE FLUID LEVEL IN THE ENGINE COOLANT SYSTEM EXPANSION TANK MAY FALL BELOW THE MINIMUM LEVEL OVER A PERIOD OF TIME OR A LOW COOLANT LEVEL MESSAGE IS DISPLAYED IN THE MESSAGE CENTER. UPON INSPECTION, A LEAK MAY BE FOUND TO BE FROM THE FRONT OF THE ENGINE-DRIVEN COOLANT PUMP, TOGETHER WITH EXCESSIVE WEAR OF THE COOLANT PUMP BEARING.
LTB00474NAS3
Service Bulletin/Repair Instructions
SITUATION: A RATTLE / CLICK NOISE MAY BE HEARD FROM THE FRONT OF THE ENGINE. THE NOISE MAY BE MORE PRONOUNCED WHEN THE ENGINE IS AT IDLE SPEED. CAUSE: THIS MAY BE CAUSED BY WEAR ON THE TIMING CHAIN LEVER, RESULTING IN REDUCED TENSION ON THE TIMING CHAIN.
LTB00367NAS5
Service Bulletin/Repair Instructions
SITUATION: ON VEHICLES FITTED WITH THE SURROUND CAMERA SYSTEM (NOT VEHICLES FITTED WITH ONLY A PARKING AID - REAR VIEW CAMERA), THE CAMERA IMAGE MAY BE LOST AND A BLUE SCREEN IS DISPLAYED. CAUSE: THIS MAY BE CAUSED BY SIGNAL LOSS FROM POOR CONNECTIONS, HARNESS ROUTING AND EXCESSIVE BENDING, THE HARNESS BEING TIGHTLY CLAMPED, AND DAMAGE TO THE INSULATION.
LTB00430NAS4
Service Bulletin/Repair Instructions
SITUATION: ON VEHICLES FITTED WITH THE SURROUND CAMERA SYSTEM (NOT VEHICLES FITTED WITH PARKING AID REAR VIEW CAMERA ONLY), THE CAMERA IMAGE MAY BE LOST AND A BLUE SCREEN IS DISPLAYED CAUSE: THIS MAY BE CAUSED BY SIGNAL LOSS THROUGH THE COAX.
LTB00692NAS2
Service Bulletin/Repair Instructions
SITUATION: CONDENSATION/MIST MAY APPEAR ON THE INSIDE OF FRONT AND/OR REAR EXTERIOR LAMPS. CAUSE: CONDENSATION/MIST IS A NATURAL PHENOMENON WHICH CAN OCCUR WHEN THERE IS A TEMPERATURE DIFFERENCE BETWEEN THE INSIDE AND OF THE LAMP UNIT. THIS CONDENSATION IS CONSIDERED TO BE AS A RESULT OF NORMAL ATMOSPHERIC CONDITIONS AND REPLACING THE LIGHT UNIT WILL CORRECT THIS SYMPTOM. WITH THE INTRODUCTION OF CLEAR LENSES CONDENSATION IS LIKELY TO BE MORE NOTICEABLE BUT DOES NOT AFFECT THE OF THE LAMP. CONDENSATION WILL CLEAR WHEN THE LIGHTS HAVE BEEN ON FOR SOME LENGTH OF TIME AND IN WARMER AMBIENT TEMPERATURES
LTB00750NAS1
Service Bulletin/Repair Instructions
SITUATION: A LOUD 'BUZZ' NOISE COMING FROM THE HD RADIO® SHORTLY AFTER BEING SWITCHED 'ON'. CAUSE: THIS MAY BE CAUSED BY A HD RADIO® TUNER MODULE SOFTWARE ISSUE.
SSM37861
Service Bulletin/Repair Instructions
ISSUE OVER HALF OF FAILED RADIO HEAD UNITS OR SEPARATE CD PLAYERS ARE FOUND TO HAVE BEEN LOADED WITH INCORRECT MEDIA WHICH IS NOT COMPATIBLE WITH LAND ROVER INFOTAINMENT SYSTEMS. CAUSE THIS IS TO MAKE YOU AWARE OF THE TYPES OF MEDIA THAT MAY CAUSE THE UNIT TO FAIL WITH THE CUSTOMER.
SSM72205
Service Bulletin/Repair Instructions
ISSUE ONLY APPLICABLE TO SOFTWARE VERSIONS 30.3 (GEN 3) FK72-14C104-AF AND 29.3 (GEN 2) DPLA-14C104-AG WHEN CHECKING FOR FAULT CODES LOGGED IN THE KVM (KEYLESS VEHICLE MODULE) ALSO KNOWN AS THE RFA (REMOTE FUNCTION ACTUATOR) F000-63/U3000-63, CONTROL MODULE - CIRCUIT/ COMPONENT PROTECTION TIME-OUT IS LOGGED. CAUSE THIS DTC IS SET WHEN THE KVM HAS GONE THROUGH A SELF RESET
SSM71862
Service Bulletin/Repair Instructions
ISSUE: CUSTOMER COMPLAINS OF DAMAGE/MARKING ON THE SURFACE OF THE VEHICLES INSTRUMENT PACK LENS. CAUSE: DAMAGE/MARKING CAUSED BY OBJECT IMPACT AGAINST THE LENS. STAINING/DISCOLORATION CONTAMINATION CAUSED BY USING ANY TYPE OF CLEANING PRODUCT ON LENS. IMPORTANT: OWNERS HANDBOOK SPECIFIES TO CLEAN WITH A LIGHTLY MOISTENED CLOTH AND DO NOT USE CHEMICAL AGENTS OR DOMESTIC CLEANERS ACTION WHERE A CUSTOMER CONCERN IS REPORTED, PLEASE ORDER THE LENS KIT FOR THE RELEVANT MODEL
SSM72117
Service Bulletin/Repair Instructions
ISSUE: HIGH PRESSURE FUEL PUMP DIAGNOSTICS ON 3.0L AJ126 AND 5.0L AJ133 ENGINES HAVE BEEN UPDATED. ACTION: PLEASE REFER TO THE PROCEDURE BELOW FOR INFORMATION ON HOW TO ACCESS THE NEW INFORMATION THROUGH SDD.
LTB00704NAS1
Service Bulletin/Repair Instructions
SITUATION: THIS IS AN INFORMATION ONLY BULLETIN TO AID IN THE DIAGNOSIS OF HYDRAULIC POWER STEERING ISSUES. ACTION: WHEN DIAGNOSING CUSTOMER CONCERNS RELATING TO THE HYDRAULIC POWER STEERING SYSTEM, REFER TO THE SERVICE INFORMATION BELOW.
SSM38303
Service Bulletin/Repair Instructions
RE-ISSUED DEC 2015 ISSUE: WHEN COMPLETING A REPAIR ON COMPONENTS IN THE POWER ASSISTED STEERING SYSTEM, DEBRIS MAY BE FOUND WITHIN THE POWER STEERING FLUID SYSTEM WHICH COULD LEAD TO SYSTEM CONTAMINATION AND A DETERIORATION IN SYSTEM PERFORMANCE. CAUSE: INTERNAL DEBRIS FROM A SUSPECTED COMPONENT MALFUNCTION MAY RESULT IN THE POWER STEERING FLUID BECOMING CONTAMINATED.
SSM43818
Service Bulletin/Repair Instructions
RE-ISSUED DEC 2015 ISSUE: BRAKE CALIPER DISCOLOURATION. CAUSE: DAMAGE TO THE CALIPER FINISH WHILE CLEANING THE VEHICLE AND, OR THE ROAD WHEELS
SSM58137
Service Bulletin/Repair Instructions
ISSUE: A CUSTOMER MAY REPORT BRAKE SQUEAL FROM THE FRONT OR REAR OF THE VEHICLE SINCE THE ROUTINE REPLACEMENT OF THE BRAKE PADS. VEHICLES WITH STANDARD BRAKES ONLY. CAUSE: BRAKE COMPRESSIBILITY OF THE PAD, WHILST WITHIN SPECIFICATION, MAY BE SLIGHTLY INCOMPATIBLE WITH THE DRIVING STYLE AND VEHICLE USAGE PATTERNS OF A SMALL NUMBER OF CUSTOMERS. WHILTST THERE IS NO IMPACT ON THE EFFICIENCY OF THE BRAKING SYSTEM, IN SOME CIRCUMSTANCES THIS MAY LEAD TO NOISE BECOMING APPARENT.
SSM62857
Service Bulletin/Repair Instructions
ISSUE: A REPLACEMENT AJ133 ENGINE HAS BEEN FITTED INTO A VEHICLE. THE ENGINE CRANKS NORMALLY BUT WILL NOT START. CAUSE: THE ENGINE MAY HAVE BEEN FITTED WITH THE WRONG CAMSHAFT TIMING RINGS.
SSM71893
Service Bulletin/Repair Instructions
ISSUE: CUSTOMERS REPORT A REPEAT ISSUE OF ENGINE NOISE FROM THE TIMING CHAIN SYSTEM, AFTER THE VEHICLE HAD PREVIOUSLY BEEN REPAIRED. CAUSE: THE TIMING CHAIN WAS NOT AT THE CORRECT TENSION. THIS WAS CAUSED BY THE FULL REPAIR PROCEDURE IN TSB LTB00474 NOT BEING FOLLOWED - A COMPLETE SET OF TIMING CHAIN TENSIONERS AND BLADES WERE NOT FITTED.
SSM72008
Service Bulletin/Repair Instructions
ISSUED MARCH 2015. ISSUE: LOW COOLANT MESSAGE DISPLAYED. A COOLANT LEAK IS FOUND FROM THE SEAM ON COOLANT PIPE (LR018275). SEE THE ATTACHED FILE FOR AN EXAMPLE OF THE LEAK LOCATION. CAUSE: A PROCESS ISSUE AT COMPONENT SUPPLIER.
LTB00111NAS3
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
LTB00693NAS1
Service Bulletin/Repair Instructions
Technical Bulletin: Inadekquate A/C Performance/Direct Pressure Sensing Valve Replacement Onwards
LTB00702NAS1
Service Bulletin/Repair Instructions
Technical Bulletin: Squeal Noise From Front Brakes During Light Braking - High Performance Brakes Only.
P039NAS2
Service Bulletin/Repair Instructions
Emissions Recall: Engine Malfunction Indicator Lamp Illuminated
SSM71859
Service Bulletin/Repair Instructions
ISSUE CUSTOMERS / DEALERS MAY REPORT A CONCERN WITH THE CONDITION OF SEAT COVERS CAUSE LACK OF UNDERSTAND OF LEATHER AS A NATURAL PRODUCT AND THE CONDITIONS IT MAY CAUSE.
LTB00482NAS5
Service Bulletin/Repair Instructions
Technical Bulletin: Supercharger 'Clattering' /'knock'/ 'Rattle' Noise 5.0 S/C V8 Engine.
SSM56457
Service Bulletin/Repair Instructions
ISSUE: REPORTS HAVE BEEN RECEIVED OF ENGINE DAMAGE OCCURRING, WHICH IS CAUSED BY THE USE OF NON-APPROVED ENGINE INDUCTION / FUEL INJECTION CLEANING EQUIPMENT OR MATERIALS. THIS INCLUDES, BUT IS NOT LIMITED TO, "VACU-FLUSH" TYPE EQUIPMENT. CAUSE: THE USE OF NON-APPROVED EQUIPMENT CAN CAUSE THE ENGINES TO HYDRO-LOCK, OR CAUSE OTHER ENGINE DAMAGE, AND SOMETIMES THE ONLY POSSIBLE REPAIR IS TO REPLACE THE ENGINE.
SSM72036
Service Bulletin/Repair Instructions
CONCERN: JAGUAR LAND ROVER AND THE SUPPLIER HAVE INSPECTED 101 WARRANTY CLAIMS FOR HEATED OXYGEN SENSORS (HO2S). 23% WERE FOUND TO HAVE NO DEFECTS. CAUSE: ONE POSSIBLE REASON FOR THIS IS THAT ALL HO2S SENSORS ARE REPLACED WHEN ONLY ONE IS UNSERVICEABLE
LTB00566NAS4
Service Bulletin/Repair Instructions
Technical Bulletin: Fuel Gauge Operation Inaccuate
LTB00660NAS2
Service Bulletin/Repair Instructions
Technical Bulletin: Front / Rear Bumper Harness Protective Sleeve
LTB00529NAS1
Service Bulletin/Repair Instructions
Technical Bulletin: Tail Lamp Condensation
SSM71997
Service Bulletin/Repair Instructions
ISSUE CUSTOMERS MIGHT BE EXPERIENCING AN ISSUE WITH IPHONES 6 AND 6PLUS, AS WELL AS IPHONES THAT HAVE BEEN UPDATED TO IOS8. THE ISSUE IS COMMON ACROSS ALL MANUFACTURERS SYMPTOMS WHEN THE APPLE DEVICE IS CONNECTED TO THE CAR SYSTEM AND A CALL IS RECEIVED THERE IS NO OPTION TO ANSWER OR REJECT THE INCOMING CALL ON THE SYSTEM. THE STEERING WHEEL CONTROLS ALSO HAVE NO EFFECT. THE TOUCH SCREEN CONTINUES TO DISPLAY THE PHONE SCREEN. THE POP-UP SCREEN TO ANSWER OR REJECT THE CALL IS NOT SHOWN.
LTB00692NAS1
Service Bulletin/Repair Instructions
Technical Bulletin: Front/Rear Lamp Condensation- Information Only
LTB-00378
Service Bulletin/Repair Instructions
LAND ROVER 2010-2013: INFORMATION REGARDING TRANSMISSION OIL COOLER PIPE LEAK CAUSED BY POOR BRACKET PAINT FINISH AND/OR LOW TORQUE ON SADDLE CLAMP NUT. *LJ
SSM71949
Service Bulletin/Repair Instructions
ISSUE: JAGUAR LAND ROVER HAVE BEEN MADE AWARE OF CONCERN WITH SYMPTOM DRIVEN DIAGNOSTICS (SDD) ON DVD 139 WHERE YOU ARE UNABLE TO SELECT THE MODEL YEAR AFTER THE VEHICLE IDENTIFICATION NUMBER (VIN) READ. CAUSE: THE CONCERN WAS IDENTIFIED AS A CORRUPTED JAVA COMPONENT. THIS HAS NOW BEEN RESOLVED WITH THE LATEST UPDATE.
SSM-71958
Service Bulletin/Repair Instructions
LAND ROVER: ON SOME TRUCKS, THE DRIVER'S AIRBAG WARNING LIGHT ILLUMINATES DUE TO THE INCORRECT REPLACEMENT OF THE CLOCK SPRINGS. MODEL RANGE ROVER, SPORT, EVOQUE. *PE
SSM67637
Service Bulletin/Repair Instructions
ISSUE: LAND ROVER ENGINEERING HAVE BEEN MONITORING REPORTS FOR LACK OF COOLING FROM THE AIR CONDITIONING SYSTEM ON HIGHER TIME IN SERVICE VEHICLES, WHERE INSUFFICIENT PERFORMANCE OF THE AIR CONDITIONING COMPRESSOR HAS BEEN FOUND TO BE THE ROOT CAUSE OF THE ISSUE. COMPRESSOR PART NO. LR010723 & LR013934
SSM71959
Service Bulletin/Repair Instructions
ISSUE: DISCOLORATION OR PEELING OF THE FRONT OR REAR LAND ROVER OR RANGE ROVER BADGE
SSM-71937
Service Bulletin/Repair Instructions
LAND ROVER: NO FAULT CODES PRESENT TO INDICATE A STIFF STEERING OR THE STEERING GEAR INTERNALS ARE MAKING NOISES. MODEL RANGE ROVER, RANGE ROVER SPORT. NO YEARS LISTED. *PE
LTB00057NAS5
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
LTB00676NAS1
Service Bulletin/Repair Instructions
Technical Bulletin: Door Mirror Judders During Powerfold Operation
P039NAS1
Service Bulletin/Repair Instructions
Technical Bulletin: Emissions Recall: Engine Malfunction Indicator Lamp Illuminated
SRE14-07
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SSM71914
Service Bulletin/Repair Instructions
ISSUE A NUMBER OF ALTERNATORS ARE BEING REPLACED UNDER WARRANTY AND ARE FOUND TO BE FAULTY DUE TO INTERNAL REGULATOR CHIP DAMAGE. CAUSE ALTERNATORS ARE BEING DAMAGED DUE TO CROSS POLARITY WHEN THE VEHICLE IS JUMP STARTED.
SSM71840
Service Bulletin/Repair Instructions
ISSUE: BRAKE NOISE FROM FRONT AXLE (WITH BREMBO BRAKES ONLY) CAUSE: UNDER INVESTIGATION
LTB-00474-NAS-2
Service Bulletin/Repair Instructions
LAND ROVER: WHEN ENGINE AT IDLE SPEED, FROM FRONT OF ENGINE A NOISE OF RATTLING OR CLICKING CAN BE HEARD AND MAY BE CAUSED BY TIMING CHAIN LEVER BEING WORNED AND REDUCING TENSION. MODEL 2010-2012 LR4, RANGE ROVER SPORT, RANGE ROVER. *PE
LTB00474NAS2
Service Bulletin/Repair Instructions
?Rattle? / ?Click? Noise from Front of Engine
LTB00482NAS4
Service Bulletin/Repair Instructions
Supercharger 'Clattering' / 'Knock' / 'Rattle' Noise - 5.0L V8 SC Engine
SSM71360
Service Bulletin/Repair Instructions
Software Update.
Product Issues
Service Bulletin/Repair Instructions
Product Issues Update
LTB00352NAS5
Service Bulletin/Repair Instructions
Technical Bulletin: Coolant Pump Diagnostics
LTB00540NAS3
Service Bulletin/Repair Instructions
Technical Bulletin: Smart Key Not Found Message Displayed
LTB-00566NAS1
Service Bulletin/Repair Instructions
LAND ROVER: SOME VEHICLES ARE EXPERIENCING INOPERATIVE FUEL GAUGES, NOT SHOWING MORE THAN HALF FULL, FLUCTUATING FUEL GAUGE AND SWITCHES ON/OFF INTERMITTENTLY, WHICH IS CAUSED BY AN ISSUE WITHIN INSTRUMENT CLUSTER (IC) SOFTWARE. MODEL 2008-2012 LR2, 2010-2013 LR4, 2010-2013 RANGE ROVER SPORT, 2010-2012 RANGE ROVER. *PE UPDATED 11/25/14. *PE
LTB00566NAS3
Service Bulletin/Repair Instructions
Technical Bulletin: Fuel Gauge Operation Inaccuate
LTB00643NAS1
Service Bulletin/Repair Instructions
Technical Bulletin: Battery Charge Warning Lamp On With DTC B11DB-87 stored Onwards
SSM71638
Service Bulletin/Repair Instructions
ISSUE CUSTOMER REPORTS THAT THE START STOP SWITCH ON THE FASCIA IS SPLIT, DEFORMED OR CRAZED. CAUSE SPECIFICATION OF MATERIAL WAS NOT CORRECT FOR APPLICATION.
LTB00492NAS2
Service Bulletin/Repair Instructions
Technical Bulletin: Vehicle will not unlock with remote key fob/Engine will not start
LTB00401NAS4
Service Bulletin/Repair Instructions
Technical Bulletin: Wheel/Tire Balancing and Optimization
SSM70878
Service Bulletin/Repair Instructions
ISSUE: ENGINEERING IS INVESTIGATING THE CAUSE OF FRONT DRIVE SHAFTS (HALF SHAFTS) RUBBER BOOTS SPLIT OR DAMAGED ON LAND ROVER / RANGE ROVER VEHICLES IN WARRANTY. CAUSE: UNKNOWN ENGINEERING INVESTIGATION ON-GOING.
DVD137
Service Bulletin/Repair Instructions
Software update.
SSM71438A
Service Bulletin/Repair Instructions
Oil leak from transfer case output flange - 2008 to 2010 model year
211-02
Service Bulletin/Repair Instructions
STERRING NOT PERFORMING AT LOW SPEED. *0714*LJ
LTB00434NAS3
Service Bulletin/Repair Instructions
Technical Bulletin: Steering Remains in Highway Assist Mode At Low Vehicle Speeds (Vehicle Steering Feels Heavy)
LTB00482NAS3
Service Bulletin/Repair Instructions
Technical Bulletin: Supercharger 'clattering' Noise
LTB00416NAS2
Service Bulletin/Repair Instructions
Technical Bulletin: Adaptive Dynamics Front Damper Wires Damaged
LTB00430NAS3
Service Bulletin/Repair Instructions
Technical Bulletin: Surround Camera System Camera Equalizers
LTB00566NAS2
Service Bulletin/Repair Instructions
Technical Bulletin: Fuel Gauge Operation /DTC U0128-00 Stored
SSM-70638
Service Bulletin/Repair Instructions
LAND ROVER: DUE TO DELIVERANCE OF SERVICE PARTS IN WRONG MODE, THE TPMS SENSOR, IMMEDIATELY FAILS TO FUNCTION CORRECTLY AFTER FITMENT, REGARDLESS OF DRIVING CYCLE. *PE
SSM70718
Service Bulletin/Repair Instructions
ISSUE: A CUSTOMER MAY REPORT THAT THEIR PHONE, DISCONNECTS DURING OR AFTER PHONE CALLS, SHOWS AS PAIRED BUT NOT AVAILABLE, IS NOT SHOWING AS PAIRED BUT IS AVAILABLE, IS DIFFICULT TO PAIR, AUDIO FRAGMENTS WHEN STREAMING MUSIC AND/OR OTHER UNEXPECTED BEHAVIOR. CAUSE: THIS CAN BE A RESULT OF REDUCED PHONE POWER DUE TO THE FOLLOWING:- BATTERY LIFE SOFTWARE UPDATE ON THE CUSTOMERS DEVICE, OTHER APPLICATIONS RUNNING IN THE BACKGROUND ON THE CUSTOMERS DEVICE (SUCH AS GAMES, SOCIAL MEDIA APPS, SEARCHING FOR NUMEROUS PAIRED DEVICES). A BREAK IN THE LINE OF SIGHT FROM THE IAM TO THE CUSTOMER DEVICE (E.G. DEVICE IN POCKET CAUSING ATTENUATION BY THE HUMAN BODY). ANOMALIES INTRODUCED WITH SOFTWARE UPDATES OF DEVICE THAT MAY REDUCE THE EFFECTIVENESS OF AUTHENTICATION BETWEEN THE CUSTOMER DEVICE AND THE VEHICLE. NOTE: THESE ISSUES ARE WELL DOCUMENTED ON OFFICIAL PHONE MANUFACTURERS SUPPORT WEB SITES.
LTB00540NAS2
Service Bulletin/Repair Instructions
Technical Bulletin: Smart Key Not Found Message Displayed
SSM70258
Service Bulletin/Repair Instructions
Software Update.
SSM69318
Service Bulletin/Repair Instructions
Air Conditioning compressors premature failure due to incorrect run in procedure
LTB00367NAS4
Service Bulletin/Repair Instructions
Technical Bulletin: Surround Camera System Coax Harness Overlay Installation
LTB00389NAS3
Service Bulletin/Repair Instructions
Technical Bulletin: Squeaks & Rattles Kit Availability
LTB00299NAS2
Service Bulletin/Repair Instructions
Technical Bulletin: Infotainment System Inoperative/Lock-up
LTB00409NAS4
Service Bulletin/Repair Instructions
Technical Bulletin: Engine Misfires/Engine MIL Illuminated
LTB00566NAS1
Service Bulletin/Repair Instructions
Technical Bulletin: Fuel Gauge Operation /DTC U0128-00 Stored
LTB00563NAS2
Service Bulletin/Repair Instructions
Technical Bulletin: Smart Key Handset - Lower-Level Service Repair
LTB00443NAS1
Service Bulletin/Repair Instructions
Technical Bulletin: Additional Force Required To Operate The Horn
LTB00551NAS1
Service Bulletin/Repair Instructions
Technical Bulletin: Camera System Functionality Issues
SSM68378
Service Bulletin/Repair Instructions
ISSUE: THIS SSM HAS BEEN RELEASED TO ADDRESS THE HIGH NUMBER OF SPEAKER ASSEMBLIES RETURNED, MANY OF WHICH ARE DEEMED AS NO FAULT FOUND. CAUSE: INCORRECT DIAGNOSIS.
SSM51797
Service Bulletin/Repair Instructions
ISSUE THE OUTER COVER ON THE REMOTE KEY CAN DETACH FROM THE CASING.SEE ATTACHMENT. CAUSE THE ROOT CAUSE WAS FOUND TO BE THAT ANTI RUST OIL RESIDUE REMAINS ON THE SUPPLIER'S TOOLING AT THE START OF A PRODUCTION RUN.
LTB00581NAS1
Service Bulletin/Repair Instructions
Technical Bulletin: Front Air Spring - Lower-Level Repair Kit
SSM67897
Service Bulletin/Repair Instructions
ISSUE INCORRECTLY CONFIGURED SEAT MODULES CAN CAUSE INCORRECT FUNCTIONING OF THE SEAT, OR BATTERY DRAIN ISSUES. THE VEHICLE SEAT MEMORY MODULE LOGS U1A4C 00, BUILD END OF LINE MODE ACTIVE CAUSE THE SEAT MODULE HAS BEEN INCORRECTLY CONFIGURED TO THE VEHICLE.
SSM68037
Service Bulletin/Repair Instructions
NOTE: THIS MESSAGE IS APPLICABLE TO RANGE ROVER 10MY 11MY AND 12MY DISCOVERY 4/LR4 10MY AND 11MY RANGE ROVER SPORT 10MY AND 11MY. HOWEVER YOU SHOULD ALWAYS REFER TO THE DIAGNOSTIC SECTION FOR EACH SYSTEM IN THE WORKSHOP MANUAL BEFORE REPLACING ANY MODULES. ISSUE A LARGE NUMBER OF NAVIGATION MODULES ARE BEING REPLACED AND WHEN TEST BY THE SUPPLIER ARE "NO FAULT FOUND".
LTB00409NAS3
Service Bulletin/Repair Instructions
Technical Bulletin: Engine Misfires/Engine MIL Illuminated
SSM-60677
Service Bulletin/Repair Instructions
LAND ROVER: SOFT CLOSE LEVER IN DOOR LATCH MAY BLOCK RELEASE OF LATCH CLAW FROM DOOR STRIKER AND PREVENT DOOR FROM BEING OPEN, EXTERNALLY, DUE TO TRANSIT POWER RELAY CUT TO CAR AND DOOR SOFT CLOSING. MODEL RANGE ROVER, RANGE ROVER SPORT. NO YEARS LISTED. *PE
LTB00563NAS1
Service Bulletin/Repair Instructions
Technical Bulletin: Smart Key Handset Lower Level Service Repair.
LTB00542NAS1
Service Bulletin/Repair Instructions
Technical Bulletin: Tire Pressure Monitoring System - Improved Diagnostics and service Information
LTB00552NAS1
Service Bulletin/Repair Instructions
Technical Bulletin: Windshiefld Wiper Noise/Judder/Streak
LTB00565NAS1
Service Bulletin/Repair Instructions
Technical Bulletin: CD Player Pauses/Locks Up
LTB00540NAS1
Service Bulletin/Repair Instructions
Technical Bulletin: Smart Key Not Found Message Displayed
SSM66617
Service Bulletin/Repair Instructions
ISSUE: A CUSTOMER MAY REPORT A CONCERN WITH A FLAT BATTERY OR POOR STARTING; WHEN TESTING THE BATTERY IT IS DETERMINED THAT A CHARGE IS REQUIRED. CAUSE: WHEN CHARGING A BATTERY (BOTH PRIMARY AND SECONDARY) WITH A BMS (BATTERY MONITORING SYSTEM) FITTED, THE EARTH FROM THE CHARGER MUST BE CONNECTED TO A SUITABLE CHASSIS OR ENGINE EARTH (CHECK TOPIX FOR APPROPRIATE LOCATION). THIS ALLOWS THE BMS TO SEE THE CURRENT GOING INTO THE BATTERY. HOWEVER WHEN USING A DIAGNOSTIC CHARGER FROM MIDTRONICS SUCH AS GR1, GRX GR8(110 VOLTS)THIS CONNECTION PROCESS CAN CAUSE AN INCORRECT BATTERY ANALYSIS DUE TO THE EXTRA RESISTANCE IN THE WIRING WHEN CONNECTED TO A CHASSIS OR ENGINE EARTH.
SSM66677
Service Bulletin/Repair Instructions
ISSUE: AFTER THE ENGINE COOLANT ON A 5.0L V8 AJ133 ENGINE HAS BEEN PARTIALLY OR FULLY DRAINED AND FILLED, THE CUSTOMER EXPERIENCES THE ENGINE OVERHEATING. CAUSE: THE REFILL PROCEDURE HAS NOT BEEN COMPLETED CORRECTLY, RESULTING IN INSUFFICIENT COOLANT IN THE ENGINE.
LTB00492NAS1
Service Bulletin/Repair Instructions
Technical Bulletin: Vehicle will not unlock kwith remote key fob/engine will not start
LTB00530NAS1
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
LTB00482NAS2
Service Bulletin/Repair Instructions
Technical Bulletin: Supercharge 'Clattering' Noise 2010-2013 Onwards
LTB00498NAS1
Service Bulletin/Repair Instructions
Technical Bulletin: Whine Noise from transfer case at High Speeds
DVD132051
Service Bulletin/Repair Instructions
Software update.
LTB00447NAS2
Service Bulletin/Repair Instructions
Technical Bulletin: Air Suspension System Height Sensor Connector/Overlay Harness Kit Availability
LTB00434NAS2
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
LTB00461NAS2
Service Bulletin/Repair Instructions
Technical Bulletin: Engine MIL Illuminated with DTC P0126-26/P0128-00 Stored
LTB00352NAS4
Service Bulletin/Repair Instructions
Technical Bulletin: Engine Coolant Leak at Coolant Pump
DVD13203
Service Bulletin/Repair Instructions
Land Rover Diagnostics Software Update. Dealer Data Update
P028NAS1
Service Bulletin/Repair Instructions
Technical Bulletin: Safety Recall: Front Windshield Bonding
SRE12-04
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SRE12-03
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
DVD13108
Service Bulletin/Repair Instructions
land Rover Diagnostics Software Update. Dealer Data Update
DVD13109
Service Bulletin/Repair Instructions
land Rover Diagnostics Software Update. Dealer Data Update
LTB00490NAS1
Service Bulletin/Repair Instructions
Technical Bulletin: Hood Open Message Displayed with Hood Closed
SWA1207
Service Bulletin/Repair Instructions
A limited number of 2012-2013 model year Range Rover Sport vehicles may experience power tailgate that is inoperative and closed manually.
DVD131
Service Bulletin/Repair Instructions
Land Rover Diagnostics Software Update
DVD13101
Service Bulletin/Repair Instructions
Land Rover Diagnostics Software Update
DVD13102
Service Bulletin/Repair Instructions
Land Rover Diagnostics Software Update
DVD13103
Service Bulletin/Repair Instructions
Land Rover Diagnostics Software Update
DVD13104
Service Bulletin/Repair Instructions
land Rover Diagnostics Software Update. Dealer Data Update
DVD13105
Service Bulletin/Repair Instructions
land Rover Diagnostics Software Update. Dealer Data Update
DVD13106
Service Bulletin/Repair Instructions
land Rover Diagnostics Software Update. Dealer Data Update
DVD13107
Service Bulletin/Repair Instructions
land Rover Diagnostics Software Update. Dealer Data Update
SSM55817
Service Bulletin/Repair Instructions
RE-ISSUED FEBRUARY 2014. ISSUE: ENGINEERING INVESTIGATION TO FRONT AIR SPRING FAILURES CAUSE: UNKNOWN AT THIS TIME
SSM37361
Service Bulletin/Repair Instructions
RE-ISSUED DEC 2015 A LARGE NUMBER OF OXYGEN SENSORS THAT HAVE BEEN REPLACED IN THE NORTH AMERICAN MARKET HAVE BEEN RETURNED TO THE SUPPLIER (DENSO) TO INVESTIGATE FOR POSSIBLE DEFECTS.
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.