Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
L-SB-0034-23
TSB: Some 2023 model year ES 250, ES 300h, ES 350, and UX 250h vehicles with DCM firmware version earlier than LG-N210ee9999-09 may exhibit a condition in which the vehicle customize settings menu is unavailable in the head unit after connecting to Techstream. A DCM firmware update is now available to address this condition. Follow the DCM Firmware Update Procedure in this bulletin to update the firmware.
L-TT-0323-23
TT: When setting up the Lexus Interface (21MM) user profile, if the QR code is not working please use the following recommendations
L-SB-0007-22 Rev
TSB: A head unit software update is now available for 2022 model year LX 600, NX 250, NX 350, NX 350h, and NX 450h+ vehicles equipped with Lexus Multimedia (version 1020 or earlier). This update provides improved performance and capability for the following: ?User profile configuration and display. ?Cloud Navigation and Intelligent Voice Assistant. ?Mobile device connectivity. ?On-screen display and system settings/configuration. ?Security enhancements. A head unit software update is now available for 2022 LX 600, NX 250, NX 350, NX 350h, and NX 450h+ vehicles; and 2023 ES 250, ES 300h, ES 350 and UX 250h vehicles equipped with Lexus Multimedia (earlier than version 1040). This software update includes the following improvements: ?Cloud navigation. ?Intelligent assistant voice recognition. ?Showing and controlling explicit audio content. ?User interface. ?Bluetooth. ?Bug fixes. The software update removes the following feature: ?Hybrid radio. Vehicle operators can perform this update directly by accepting the on-screen notification, advising the software update is available, or by locating the software update from the Settings menu and initiating the available update. The release notes text below will be displayed to the customer: ?This software update includes the following improvements: Cloud navigation, Intelligent assistant voice recognition, Showing and controlling explicit audio content, User interface, Bluetooth, Bug fixes. It removes the following feature: Hybrid radio.? If it is necessary to perform the software update for a customer, follow the software update procedures in this bulletin. This is a phased rollout, which means that as time progresses, more vehicles will receive the update notification and ability to update the head unit. This timing will vary by location and may not display for every vehicle in one location at the same day/time.
LSB002922
TSB: During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the vehicle in the same location and in the same direction of rotation.
LSB003022
TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term storage can affect a vehicle?s systems and components. Any problems that are found should be corrected immediately.
L-TT-0320-22 Rev
TT: Some 2023 Lexus ES and UX vehicles may exhibit a condition where the Vehicle Customize settings within the head unit are unavailable/grayed out after connecting to the DLC3 port.
L-TT-0306-21 Rev
TT: Some 2022-2023MY Lexus vehicles with the ?21MM (Multimedia) system may experience an error with the User Profile not loading when starting the vehicle and the vehicle reverting to the Guest Profile mode.
L-SB-0039-22
TSB: This bulletin contains the vehicle specific pre-delivery services for 2023 model year ES 250, ES 300 Hybrid, and ES 350 vehicles. Additionally, refer to the applicable Pre-Delivery Service (PDS) Check Sheet for services to be performed.
LSB002822
TSB: 2023 model year Lexus vehicles are equipped with driver side floor mat retaining hooks (clips) to secure the floor mat in the correct position. In addition, some models may also utilize retaining hooks (clips) for passenger side and rear seat floor mats. During Pre-Delivery Service (PDS), follow the Installation Procedure in this bulletin to attach the driver side, and if applicable, the passenger side and rear seat floor mats to the vehicle carpet using the floor mat retaining hooks (clips).
LSB002422
TSB: All 2023 model year Lexus vehicles are equipped with a factory-installed SiriusXM Satellite Radio, including a 90-day free customer trial. As part of the Pre-Delivery Service (PDS) process, ensure that the SiriusXM satellite radio is activated and ready for use.
LSB001922
TSB: A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenance are required in order to ensure proper operation and optimal battery life. As a matter of policy, Lexus does not provide battery warranty coverage for discharged and/or failed batteries due to lack of maintenance. It is the dealer?s responsibility to maintain the specified State-Of-Charge (SOC) of the vehicle?s battery while in stock and ensure proper SOC at delivery. To eliminate customer service concerns due to an undercharged battery during the first few weeks of ownership, ALL dealers should test the auxiliary (12V) battery and recharge, if necessary, no more than 48 hours before delivery to the customer.
LTT031622
TT: To improve guest support of telematics connected services features, additional resources have been provided in the Service Lane - Knowledge Center.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.