Safety Recall 22
Service Bulletin/Repair Instructions
Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
Safety Recall 22
Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
L-SB-0006-22
TSB: This Service Bulletin includes procedures to replace damaged or loose front carpet floor retainer(s) without replacing the carpet assembly. Follow the Repair Procedure in this bulletin to replace the loose or damaged carpet floor retainer(s).
L-SB-0004-22
TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
L-SB-0046-21
TSB: For proper calibration of the millimeter wave radar sensor, the vehicle and radar target must be on a level surface with a consistent plane. If a level surface with a consistent plane is not available, use the Floor Slope Compensation Procedure in this service bulletin in conjunction with the appropriate model and model year Repair Manual instructions when adjusting the millimeter wave radar sensor.
L-SB-0018-14 Obs
OBSOLETE NOTICE July 26, 2021: This bulletin is now obsolete. Please see L-SB-0024-21.
L-SB-0024-21
TSB: Some 2007 ? 2022 model year Lexus vehicles in particular geographic areas may exhibit a condition where the HVAC evaporator drain hose has become obstructed with an insect nest. An insect repellent drain hose tip (ARINIX® Tip) is available to help minimize future occurrences of this environmental condition. For some models, a new drain hose is required to properly fit the ARINIX® Tip. Follow the procedures in this bulletin for proper handling and installation of this optional service part.
Lexus Safety Re
Lexus Safety Recall and Service Campaign - Technician Certification Requirements
L-TT-0281-20 Rev
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth® Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
L-TT-0294-20
TT: HVAC drain tube is found to blocked/clogged.
L-SB-0023-20
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before proceeding. This Service Bulletin provides best practice procedures for vehicle pulling complaint, diagnosis, and repair for 2002 ? 2021 model year Lexus vehicles. This information supplements Repair Manual procedures when the symptoms are: ?Vehicle Pulling: The vehicle moves to the right or left when the driver holds the steering wheel while driving straight ahead without exerting steering effort. ?Steering Wheel Off Center: The vehicle travels straight, but the steering wheel is not pointed straight ahead. The vehicle is not pulling. Before repairing a vehicle pulling to one side, it is necessary to clearly identify the cause of the pulling condition. Frequently, pulling to one side is diagnosed as a wheel alignment concern. However, the actual cause may be related to the lateral force generated by the tires, vehicle damage, road crown or worn components. Performing a wheel alignment when tire force is the cause could result in the wheel alignment being set at a value outside of specifications. This could then cause other problems such as uneven tire wear, etc. A customer may notice a pull to the left when in the left lanes of travel and notice a pull to the right or no pull when traveling in the right lanes of travel on the very same section of roadway. This road crown effect is environmental and cannot be corrected with suspension adjustments or any other wheel or tire modification discussed in this bulletin.
L-SB-0174-08 Obs
TSB: OBSOLETE NOTICE June 23, 2020: This bulletin is now obsolete. Please see L-SB-0023-20.
L-SB-0008-20
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, PG002-90, L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003 93, and PG002-90. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1990 ? 2020 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin.
L-SB-0179-17 Obs
TSB: OBSOLETE NOTICE April 06, 2020: This bulletin is now obsolete. Please see L-SB-0008-20. Replacement Certification Labels and VIN Plates
L-TT-0284-20
TT: For proper calibration of the millimeter wave radar sensor, the vehicle must be on a level surface. If a level surface is not available, this tech tip should be used in conjunction with the repair manual to set the angle of the front millimeter wave radar sensor and reflector height before performing beam axis adjustment.
L-TT-0281-20
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth® Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
L-SB-0003-20
TSB: Some 2006 ? 2020 model year Lexus vehicles may exhibit odors that naturally occur from the HVAC system and/or related environmental factors. Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize the odors experienced.
L-SB-0060-13 Obs
TSB: February 06, 2020: This bulletin is now obsolete. Please see L-SB-0003-20.
L-TT-0235-17_Rev
TT: HVAC drain tube is found to blocked/clogged.
L-TT-0221-17_Rev
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ? Difficulty to pair the phone. ? Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ? Various Bluetooth® Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
L-SB-0018-14_Rev
TSB: REVISION NOTICE June 13, 2019 Rev2: ? Applicability has been updated to include 2018 ? 2019 model year Lexus vehicles. March 13, 2017 Rev1: ? Applicability has been updated to include 2015 ? 2017 model year Lexus vehicles. ? The Parts Information section has been updated. Any previous printed versions of this bulletin should be discarded. Some 2007 ? 2019 model year Lexus vehicles in particular geographic areas may exhibit a condition where the HVAC evaporator drain hose has become obstructed with an insect nest. An insect repellent drain hose tip (ARINIX® Tip) is available to help minimize future occurrences of this environmental condition. For some models, a new drain hose is required to properly fit the ARINIX® Tip. Follow the procedures in this bulletin for proper handling and installation of this optional service part. NOTE The ARINIX® Tip is NOT registered or labeled for sale or use outside the United States or Puerto Rico.
ZLZ-Lexus POL18-
Customer Support Program Bulletin: Lexus has received reports indicating that a combination of high humidity, high temperatures, and light intensity may cause the surface of the Dashboard (Instrument Panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time.
ZLZ-Dealer Packa
Dealer Packet: November 14 , 2018 The inspection application is now available. Lexus has received reports indicating that a combination of high humidity, high temperatures, and light intensity may cause the surface of the dashboard (instrument panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time. The dashboard (instrument panel) and interior trim panels are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first). However, because we at Lexus care about each customer?s ownership experience, Lexus is now offering a voluntary Customer Support Program that applies to cracked and/or sticky dashboard (instrument panel) and/or certain interior trim panels of covered vehicles as a result of heat, humidity, and light intensity, regardless of whether the vehicle is out of warranty. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
ZLZ_Job_Aid_11.1
Job Aid: CUSTOMER SUPPORT PROGRAM ZLZ. Repair Coverage for the Dashboard (Instrument Panel) and/or Certain Interior Trim Panels. Inspection Application Navigation Instructions
L-SB-0041-15_Rev
TSB: REVISION NOTICE September 27, 2018 Rev2: ? Applicability has been updated to include 2009 ? 2013 model year IS250 and IS350, 2010 ? 2015 model year IS250C and IS350C, 2008 ? 2014 model year IS F, 2008 ? 2013 model year LS460, and 2007 ? 2013 model year LS600h vehicles. ? The entire bulletin has been updated. September 11, 2015 Rev1: ? The Production Change Information, Warranty, and Parts Information sections have been updated. Any previous printed versions of this bulletin should be discarded. Some 2006 ? 2015 model year Lexus vehicles may exhibit a condition where any of the following components become sticky and/or cracked. ? Dashboard/instrument panel ? Interior door trim panels (front and rear) ? IP Lower (No. 1) ? Center console box ? Center console RR ? Glove box. Follow the Repair Procedure in this bulletin to address this condition.
ZLZ_Dealer Email
Dealer Email: Lexus has received reports indicating that a combination of high humidity, high temperatures, and light intensity may cause the surface of the dashboard (instrument panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time. The dashboard (instrument panel) and interior trim panels are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first). However, because we at Lexus care about each customer?s ownership experience, Lexus is now offering a voluntary Customer Support Program that applies to cracked and/or sticky dashboard (instrument panel) and/or certain interior trim panels of covered vehicles as a result of heat, humidity, and light intensity, regardless of whether the vehicle is out of warranty. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
ZLZ_Dealer Packa
Dealer Package: Lexus has received reports indicating that a combination of high humidity, high temperatures, and light intensity may cause the surface of the dashboard (instrument panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time. The dashboard (instrument panel) and interior trim panels are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first). However, because we at Lexus care about each customer?s ownership experience, Lexus is now offering a voluntary Customer Support Program that applies to cracked and/or sticky dashboard (instrument panel) and/or certain interior trim panels of covered vehicles as a result of heat, humidity, and light intensity, regardless of whether the vehicle is out of warranty. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
ZLZ_Job-Aid_09.2
Job Aid: CUSTOMER SUPPORT PROGRAM ZLZ Repair Coverage for the Dashboard (Instrument Panel) and/or Certain Interior Trim Panels Covered Vehicles and Components
ZLZ_Lexus POL18-
Customer Support Program Bulletin: Lexus has received reports indicating that a combination of high humidity, high temperatures, and light intensity may cause the surface of the Dashboard (Instrument Panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time.
L-TT-0221-17Rev1
Diagnosis of bluetooth connectivity complaints.
L-SB-0021-14_Obs
TSB: OBSOLETE NOTICE January 22, 2018: This bulletin is now obsolete. Please see L-SB-0001-18.
L-SB-0001-18
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. L-SB-0021-14. * Applicability has been updated to include applicable 2018 models and 2016 * 2018 model year RC 300 and 2015 * 2018 model year RC 350 vehicles. * Applicability has been updated to exclude 2001 - 2003 model year ES 300 vehicles. Service Bulletin No. L-SB-0021-14 is obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines the use of TIS and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information. NOTE ECU is a Lexus term used to describe integrated computerized devices responsible for managing the operation of a system or subsystem. For the purposes of this bulletin, the term ECU is used as a generic label for the following SAE J1930 standard references: * Powertrain Control Module (PCM) * Engine Control Module (ECM) * Transmission Control Module (TCM) * Any other Lexus-specific control unit
L-SB-0014-16_Rev
TSB: REVISION NOTICE January 19, 2018 Rev1: ? Applicability has been updated to include 2018 model year vehicles. Any previous printed versions of this bulletin should be discarded. The purpose of this Service Bulletin is to elevate awareness and provide best practices for leather care in Lexus vehicles. As an additional resource, if the vehicle is equipped with factory leather seats, the vehicle Owner?s Manual will highlight the importance of proper maintenance and provide guidance for care. NOTE Leather seat covers that are replaced for dye transfer or soiling are NOT eligible for replacement under warranty. Likewise, damage caused by unapproved cleaning methods are NOT eligible for replacement under warranty.
L-TT-0237-18
TT: Special Service Tools: Injector Seal Tool Sets. In the event that injector seal repair is required on vehicles equipped with a direct injection fuel system, a Special Service Tool Set is required to properly install the seal onto the injector. As new vehicle configurations have been released, several injector seal tool sets have been distributed to accommodate these new vehicles. There are a total of three injector seal tool sets for Lexus models, located in the appropriate SST cabinets. Each kit contains multiple pieces as shown in the diagram below. The individual pieces must remain together to ensure these tools are used correctly. Refer to the repair manual for the tool information to ensure the correct tool is used for the desired application.
L-TT-0235-17
TT: HVAC drain tube is found to blocked/clogged.
L-SB-0048-08 Obs
TSB: Replacement Certification Labels. OBSOLETE NOTICE November 28, 2017: This bulletin is now obsolete. Please see L-SB-0179-17.
L-TT-0221-17
This bulletin is regarding the Diagnosis of Bluetooth Connectivity Complaints: Some customers may encounter Bluetooth® connectivity concerns such as: Difficulty to pair the phone. Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. Various Bluetooth® Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
L-SB-0014-08_Rev
TSB: REVISION NOTICE March 22, 2017 Rev2: ? Applicability has been updated to include 2016-2017 model year Lexus vehicles. ? February 11, 2015 Rev1: Applicability has been updated to include 2006 ? 2015 model year Lexus vehicles. On some vehicles, when Rapgard? is removed, the paint may have a stained appearance. These stains appear to be under the clear coat. The stain patterns are usually under wrinkles in the Rapgard?. These wrinkles sometimes trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces, such as the hood, roof and trunk. Stains can be removed by heating the stained surface to remove the trapped moisture. Use the following procedure to address this condition.
L-SB-0060-13 Rev
TSB: REVISION NOTICE November 10, 2016 Rev1: ? Applicability has been updated to include 2015 ? 2017 model year applicable Lexus vehicles. ? The Parts Information section has been updated. Any previous printed versions of this bulletin should be discarded. Some 2006 ? 2017 model year Lexus vehicles may exhibit odors naturally occurring from the HVAC system and/or related environmental factors. Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize the odors experienced.
L-SB-0083-13 Rev
TSB: OBSOLETE NOTICE October 5, 2016: This bulletin is now obsolete. Please see L-SB-0086-16.
L-SB-0083-16
TSB: Some 2007 - 2016 model year LS 460/LS 600h vehicles may exhibit a squawk and or a knocking type noise coming from the engine compartment when releasing the brake pedal. Follow the Repair Procedure in this bulletin to address this condition.
L-SB-0086-16
TSB: Lexus models equipped with Hard Disk Drive (HDD) Navigation require a Special Service Tool and follow a unique process for updating the map, points of interest, and system software. Instead of individual DVDs installed into the vehicle, ALL map data is uploaded directly to the HDD system.
L-SB-0021-14 Rev
TSB: Revision Notice: Applicability section has been updated to include 2016-2017 applicable model year Lexus vehicles. The Repair Procedure section, Required Tools & Equipment section, and the Repair Procedure section has been updated. Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
L-SB-0186-09 REV
TSB: AUGUST 11, 2016 REV1: GS MODEL VEHICLES WERE REMOVED AND A NEW BULLETIN L-SB-0043-16 IS NOW AVAILABLE FOR THIS MODEL. ANY PREVIOUS PRINTED VERSIONS OF THIS BULLETIN SHOULD BE DISCARDED. SOME 2006 2009 MODEL YEAR IS 250/350, 2008 2009 MODEL YEAR IS-F, 2007 2009 LS 460/460L, AND 2008 - 2009 LS 600H MODELS MAY EXHIBIT A DISCOLORED AND/OR STRIPED CONDITION INSIDE THE INNER REAR VIEW MIRROR GLASS AS SHOWN IN FIGURE 1. AN IMPROVED SERVICE PART HAS BEEN DEVELOPED TO CORRECT THIS CONDITION.
L-SB-0186-09 Rev
TSB: August 11, 2016 Rev1: ? GS model vehicles were removed and a new bulletin L-SB-0043-16 is now available for this model. Any previous printed versions of this bulletin should be discarded. Some 2006 - 2009 model year IS 250/350, 2008 - 2009 model year IS-F, 2007 - 2009 LS 460/460L, and 2008 - 2009 LS 600h models may exhibit a discolored and/or "striped" condition inside the inner rear view mirror glass as shown in Figure 1. An improved service part has been developed to correct this condition.
ZLG_Dealer Lette
Dealer Letter: In our continuing efforts to ensure the best in customer satisfaction, Lexus is announcing a Warranty Enhancement Program to extend the warranty coverage for the Brake Actuator Assembly on certain 2006 ? 2007 GS 430, 2007 ? 2011 GS 450h, 2008 ? 2011 GS 460, 2007 ? 2012 LS 460, and 2006 ? 2008 RX 400h Vehicles. In these vehicles, Lexus has received some reports where various brake system related warning lamps illuminate due to internal malfunctions of the Brake Actuator assembly. Although the Brake Actuator Assembly is covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the customers? ownership experience. Lexus is now extending the warranty coverage for repairs related to internal malfunctions of the Brake Actuator Assembly.
ZLG_Dealer email
Dealer email: In our continuing efforts to ensure the best in customer satisfaction, Lexus is announcing a Warranty Enhancement Program to extend the warranty coverage for the Brake Actuator Assembly on certain 2006 ? 2007 GS 430, 2007 ? 2011 GS 450h, 2008 ? 2011 GS 460, 2007 ? 2012 LS 460, and 2006 ? 2008 RX 400h Vehicles. In these vehicles, Lexus has received some reports where various brake system related warning lamps illuminate due to internal malfunctions of the Brake Actuator assembly. Although the Brake Actuator Assembly is covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the customers? ownership experience. Lexus is now extending the warranty coverage for repairs related to internal malfunctions of the Brake Actuator Assembly.
ZLG_Warranty Pol
Warranty Policy Bulletin (POL16-01): Lexus has received some reports where various brake system related warning lamps illuminate due to internal malfunctions of the Brake Actuator Assembly. The Brake Actuator Assembly is covered by the Lexus New Vehicle Limited Warranty for 4 years from the date of first use or 50,000 miles (whichever occurs first). However, Lexus is announcing a Warranty Enhancement Program to cover repairs related to internal malfunctions of the Brake Actuator Assembly.
ZLG_Region Lette
Region Letter: In our continuing efforts to ensure the best in customer satisfaction, Lexus is announcing a Warranty Enhancement Program to extend the warranty coverage for the Brake Actuator Assembly on certain 2006 ? 2007 GS 430, 2007 ? 2011 GS 450h, 2008 ? 2011 GS 460, 2007 ? 2012 LS 460, and 2006 ? 2008 RX 400h Vehicles. In these vehicles, Lexus has received some reports where various brake system related warning lamps illuminate due to internal malfunctions of the Brake Actuator assembly. Although the Brake Actuator Assembly is covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the customers? ownership experience. Lexus is now extending the warranty coverage for repairs related to internal malfunctions of the Brake Actuator Assembly.
ZLG_Region email
Region email: In our continuing efforts to ensure the best in customer satisfaction, Lexus is announcing a Warranty Enhancement Program to extend the warranty coverage for the Brake Actuator Assembly on certain 2006 ? 2007 GS 430, 2007 ? 2011 GS 450h, 2008 ? 2011 GS 460, 2007 ? 2012 LS 460, and 2006 ? 2008 RX 400h Vehicles. In these vehicles, Lexus has received some reports where various brake system related warning lamps illuminate due to internal malfunctions of the Brake Actuator assembly. Although the Brake Actuator Assembly is covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the customers? ownership experience. Lexus is now extending the warranty coverage for repairs related to internal malfunctions of the Brake Actuator Assembly.
L-SB-0016-16
TSB: Some applicable Lexus vehicle models may exhibit a condition where the brake, ABS, and/or TRAC warning light(s) are ON and/or a Check VSC message is displayed. Diagnostic Trouble Code (DTC) C1391, C1252, C1253, or C1256 may be stored. This condition may be caused by a small internal brake fluid leak inside the brake actuator. Follow the Repair Procedure in this bulletin to address this condition.
GR1_Region Lette
Region Letter: Safety Recall completion is important not only in satisfying government requirements, but also is an integral part of our commitment to meet customer expectations of Toyota products. Toyota will be sending Safety Recall Follow-Up Notices to remind owners whose vehicles have not yet had campaign repairs completed. We request your assistance in completing the applicable campaign repairs as owners receive the Follow-Up Notice and contact your dealership. Please note the follow-up activity may cause an increase in your current campaign owner appointments. Toyota will continue with additional follow-up activities in the months to come. Please take this into consideration when analyzing your manpower requirements.
GR1_DEALER LETTE
REGION LETTER: SAFETY RECALL COMPLETION IS IMPORTANT NOT ONLY IN SATISFYING GOVERNMENT REQUIREMENTS, BUT ALSO IS AN INTEGRAL PART OF OUR COMMITMENT TO MEET CUSTOMER EXPECTATIONS OF TOYOTA PRODUCTS. TOYOTA WILL BE SENDING SAFETY RECALL FOLLOW-UP NOTICES TO REMIND OWNERS WHOSE VEHICLES HAVE NOT YET HAD CAMPAIGN REPAIRS COMPLETED. WE REQUEST YOUR ASSISTANCE IN COMPLETING THE APPLICABLE CAMPAIGN REPAIRS AS OWNERS RECEIVE THE FOLLOW-UP NOTICE AND CONTACT YOUR DEALERSHIP. PLEASE NOTE THE FOLLOW-UP ACTIVITY MAY CAUSE AN INCREASE IN YOUR CURRENT CAMPAIGN OWNER APPOINTMENTS. TOYOTA WILL CONTINUE WITH ADDITIONAL FOLLOW-UP ACTIVITIES IN THE MONTHS TO COME. PLEASE TAKE THIS INTO CONSIDERATION WHEN ANALYZING YOUR MANPOWER REQUIREMENTS.
GR1_Dealer Lette
Region Letter: Safety Recall completion is important not only in satisfying government requirements, but also is an integral part of our commitment to meet customer expectations of Toyota products. Toyota will be sending Safety Recall Follow-Up Notices to remind owners whose vehicles have not yet had campaign repairs completed. We request your assistance in completing the applicable campaign repairs as owners receive the Follow-Up Notice and contact your dealership. Please note the follow-up activity may cause an increase in your current campaign owner appointments. Toyota will continue with additional follow-up activities in the months to come. Please take this into consideration when analyzing your manpower requirements.
GR1_REGION LETTE
REGION LETTER: SAFETY RECALL COMPLETION IS IMPORTANT NOT ONLY IN SATISFYING GOVERNMENT REQUIREMENTS, BUT ALSO IS AN INTEGRAL PART OF OUR COMMITMENT TO MEET CUSTOMER EXPECTATIONS OF TOYOTA PRODUCTS. TOYOTA WILL BE SENDING SAFETY RECALL FOLLOW-UP NOTICES TO REMIND OWNERS WHOSE VEHICLES HAVE NOT YET HAD CAMPAIGN REPAIRS COMPLETED. WE REQUEST YOUR ASSISTANCE IN COMPLETING THE APPLICABLE CAMPAIGN REPAIRS AS OWNERS RECEIVE THE FOLLOW-UP NOTICE AND CONTACT YOUR DEALERSHIP. PLEASE NOTE THE FOLLOW-UP ACTIVITY MAY CAUSE AN INCREASE IN YOUR CURRENT CAMPAIGN OWNER APPOINTMENTS. TOYOTA WILL CONTINUE WITH ADDITIONAL FOLLOW-UP ACTIVITIES IN THE MONTHS TO COME. PLEASE TAKE THIS INTO CONSIDERATION WHEN ANALYZING YOUR MANPOWER REQUIREMENTS.
L-SB-0036-15 REV
LSB: SOME 2007 2015 MODEL YEAR 2WD LS 460 STANDARD (NON F-SPORT, NON AWD) AND LS 460L VEHICLES MAY EXHIBIT VIBRATION/PULSATION IN THE BRAKE PEDAL AND/OR STEERING WHEEL WHILE LIGHTLY APPLYING THE BRAKE PEDAL AT HIGH SPEEDS (65 75 MPH). FOLLOW THE PROCEDURES IN THIS BULLETIN TO ADDRESS THIS CONDITION.
L-SB-0036-15 Rev
LSB: Some 2007 ? 2015 model year 2WD LS 460 standard (non F-Sport, non AWD) and LS 460L vehicles may exhibit vibration/pulsation in the brake pedal and/or steering wheel while lightly applying the brake pedal at high speeds (65 ? 75 mph). Follow the procedures in this bulletin to address this condition.
L-TT-0144-13 REV
TT: SOME CUSTOMERS MAY ENCOUNTER BLUETOOTH CONNECTIVITY CONCERNS SUCH AS: DIFFICULTY TO PAIR THE PHONE. INTERMITTENT BLUETOOTH FAILURE TO CONNECT TO THE VEHICLE WHEN FIRST TURNING ON THE VEHICLE. VARIOUS BLUETOOTH AUDIO FUNCTIONS ARE NO LONGER FUNCTIONING WITH THE CUSTOMER'S PHONE SUCH AS ABILITY TO CHANGE THE TRACK USING THE STEERING WHEEL CONTROLS. THESE CONCERNS CAN BE CAUSED BY CHANGES MADE ON THE CUSTOMER'S PHONE. MAKE SURE TO INQUIRE WITH THE CUSTOMER IF THE CONNECTIVITY CONCERNS OCCURRED AFTER RECEIVING AN OPERATING SYSTEM UPDATE ON THEIR PHONE OR THEY HAVE RESTORED THEIR PHONE DATA/SETTINGS RECENTLY.
L-TT-0144-13 Rev
TT: Some customers may encounter Bluetooth connectivity concerns such as: Difficulty to pair the phone. Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. Various Bluetooth Audio functions are no longer functioning with the customer's phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer's phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restored their phone data/settings recently.
L-SB-0083-13 REV
LSB: LEXUS MODELS EQUIPPED WITH HARD DISK DRIVE (HDD) NAVIGATION REQUIRE A SPECIAL SERVICE TOOL AND FOLLOW A UNIQUE PROCESS FOR UPDATING MAP, POINTS OF INTEREST, AND SYSTEM SOFTWARE. INSTEAD OF INDIVIDUAL DVDS INSTALLED INTO THE VEHICLE, ALL MAP DATA IS UPLOADED DIRECTLY TO THE HDD SYSTEM. MAP DATA WILL BE RELEASED ANNUALLY THROUGH DIRECT SHIPMENT OF TOW MAP DATA DVDS TO EACH DEALERSHIP SERVICE MANAGER. THE ANNUAL MAP DATA RELEASE MUST THEN BE INSTALLED ONTO THE NAVIGATION UPDATE TOOL. INDIVIDUAL MAP UPDATES ARE THEN LOADED INTO THE VEHICLES WITH SPECIAL MAP SECURITY KEYS. THESE KEYS ARE AVAILABLE THROUGH THE NORMAL PARTS ORDERING SYSTEM. KEYS ARE LOADED ONTO THE NAVIGATION UPDATE TOOL THROUGH A PC OR TECHSTREAM UNIT USING SOFTWARE FOUND ON THE TECHNICAL INFORMATION SYSTEM (TIS). FOLLOW THE PROCEDURES LISTED IN THIS BULLETIN TO: IDENTIFY THE CURRENT VERSION OF MAP DATA ON THE VEHICLE AND ON THE NAVIGATION UPDATE TOOL, LOAD MAP DATA ONTO THE NAVIGATION UPDATE TOOL, LOAD MAP SECURITY KEY(S) ONTO THE NAVIGATION UPDATE TOOL, AND CONNECT THE NAVIGATION UPDATE TOOL TO THE VEHICLE AND UPDATE THE MAP/SYSTEM DATA TO THE LATEST VERSION.
LSB003615
Front Brake Vibration
L-SB-0036-15
Some 2007 - 2015 model years 2wd LS 460 standard (non F-Sport, non AWD) and LS 460L vehicles may exhibit vibration/ pulsation in the brake pedal and/or steering wheel lightly applying the brake pedal at high speeds (65 - 75 mph). Follow the procedures in this bulletin to address this condition.
L-SB-0025-14
TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased.
L-SB-0010-15
LSB: The procedure in this bulletin is a general guideline on how to properly diagnose the air conditioning system after a component failure. Refer to the applicable Repair Manual for vehicle specific repair procedures and parts.
L-SB-0066-11 Rev
LSB: When servicing interior electrical switches and components, please note the precautions in this bulletin to avoid damaging electrical components and switches. Many lubricants, cleaners, and automotive chemicals contain silicone or other compounds that may contaminate electrical contacts, and therefore increase electrical resistance and decrease switch performance. The use of any cleaners or fluids may increase the risk of further damage to electrical components.
L-SB-0014-08 Rev
LSB: On some vehicles, when Rapgard is removed, the paint may have a stained appearance. These stains appear to be under the clear coat. The stain patterns are usually under wrinkles in the Rapgard. These wrinkles sometimes trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces, such as the hood, roof, and trunk. Stains can be removed by heating the stained surface to remove the trapped moisture. Use the following procedure to address this concern.
L-TT-0164-14 Rev
TT: Customer complains of various Bluetooth connectivity concerns after upgrading to iOS 8.0X. Conditions typically experienced include inability to pair the iPhone to the system, poor sound quality during phone calls placed through the audio/navigation system, and the inability to place a hands free phone call using the audio/navigation system.
L-SB-0025-14 Rev
TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased.
L-SB-0007-11 Rev
TSB: The purpose of this service bulletin is to provide information regarding the installation of the correct torque converter bolts during automatic transmission/transaxle assembly replacement. Incorrect torque converter bolts or missing washers can cause damage to the torque converter assembly. Use the information in this bulletin when installing an automatic transmission/transaxle assembly.
L-SB-0041-11 Rev
TSB: OBSOLETE NOTICE-October 16, 2014: This bulletin is now obsolete. Please see L-SB-0082-14.
L-SB-0082-14
TSB: The purpose of this bulletin is to provide precautions to follow when installing an automatic transmission/transaxle assembly to avoid MIL "ON" shifting issues and/or transmission damage. Use the information in this bulletin when installing an automatic transmission/transaxle assembly.
LSB008214
Auto matic Transmission Replacement kPrecautions
L-SB-0153-08 Rev
TSB: The purpose of this bulletin is to assist in the identification and location of serial numbers on 2006 - 2014 model year remanufactured automatic transmissions.
L-TT-0164-14
Tech Tip: Customer complains of carious Bluetooth connectivity concerns after upgrading to iOS 8.0 and later. Conditions typically experienced include inability to pair the iPhone to the system, poor sound quality during phone calls placed through the audio/navigation system, and the inability to place a hands free phone call using the audio/navigation system.
LTT016414
Bluetooth Connectivity for Apple Devices Upgraded to iOS 8.0.X
L-SB-0001-11 Rev
TSB: World Standard (WS) Automatic Transmission Fluid (ATF) was introduced to reduce maintenance costs and increase the mileage between scheduled maintenance checks. Here are some important tips when working with ATF-WS in Lexus vehicles requiring its use.
L-SB-0081-13 Rev
TSB: During the map update procedure, the following conditions may occur: ? Navigation system may continuously reboot or become inoperative. ? Navigation system will reset to map update "I agree" screen. Updated navigation system firmware has been developed to remedy this condition. This software MUST be installed into the vehicle before performing a map update using the Navigation Update Tool.
L-SB-0072-14
TSB: Lexus models equipped with Hard Disk Drive (HDD) Navigation may have their map data, Compact Disc Database (CDDB), and navigation head unit software updated using the Navigation Update Tool and the HDD Navigation Programs Installer. The Navigation Programs Installer is a PC application available on the Technical Information System (TIS) and must be installed on Techstream or an equivalent PC. The Navigation Update Tool is an essential service tool and the device must be properly configured before initial use. Follow the procedures in this bulletin to locate and install the HDD Navigation Programs Installer and properly configure the Navigation Update Tool. The HDD Navigation Programs Installer is a mandatory application that will be used to update the vehicle's map data, as well as the CDDB data. This bulletin will outline two processes that must be completed to prepare the Navigation Update Tool for initial use: ? Download and install the Navigation Programs Installer onto a PC. ? Perform initial setup of the Navigation Update Tool.
L-SB-0075-14
TSB: Some 2007 - 2009 model year Lexus vehicles equipped with a Hard Disk Drive (HDD) Navigation System contain a jukebox feature that allows up to 2000 audio recordings to be transferred from their original CD media to the HDD on-board the vehicle. Detailed information about the audio recordings is attached to each track at the time of transfer. When each audio track is presented on the touch screen, informational details including Genre, Artist, Album, and Title are presented. This detailed track information is stored on the HDD in the Compact Disc Database (CDDB). CDDB data updates will be released quarterly through TIS and can be uploaded to the vehicle using the Navigation Update Tool and Navigation Programs Installer software. CDDB data only needs to be loaded onto the Navigation Update Tool once per quarterly release. Vehicle CDDB updates are performed using the Navigation Update Tool. Follow the procedures listed in this bulletin to: ? Determine the current version of the CDDB data on the vehicle and installed on the Navigation Update Tool. ? Load the latest CDDB data onto the Navigation Update Tool. ? Connect the Navigation Update Tool to the vehicle and update the vehicle to the latest release. ? Update the CDDB data for any audio tracks transferred to the vehicle for which CDDB data was not previously available.
L-SB-0084-08 Rev
TSB: The purpose of this bulletin is to assist in the identification and location of serial numbers on 2006 - 2014 model year automatic transmissions.
L-SB-0101-12 Rev
TSB: OBSOLETE NOTICE-October 1, 2014: This bulletin is now obsolete. Please see L-SB-0072-14.
L-SB-0182-09 Rev
TSB: OBSOLETE NOTICE-October 1, 2014: This bulletin is now obsolete. Please see L-SB-0075-14.
LSB007214
HDD Navigation Program Setup
L-TT-0129-13
Tech Tip: Tips for writing a DPR (Dealer Product Report) on manufacturing issues for windows and windshields.
LTT012913
Window and Windshield kProduct Report Tips - Multiple Vehicles
LSB002514A
Immobilizer and Smart Key Reset
LSB002514B
Immobilizer and Smart Key Reset
LSB002514
Immobilizer and Smart Key Reset.
L-SB-0015-10 Rev
TSB: OBSOLETE NOTICE-June 12, 2014: This bulletin is now obsolete.
L-SB-0021-14
TSB: Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
LSB002114
Techstream ECU Flash Reprogramming Procedure.
L-SB-0018-14
TSB: Some vehicles in particular geographic areas may exhibit a condition where the HVAC Evaporator Drain Hose has become obstructed with an insect nest. An insect repellent drain hose tip (ARINIX®Tip) is now available to help minimize future occurrences of this environmental condition. For some models, a new drain hose is required to properly fit the ARINIX® Tip. Follow the procedures in this bulletin for proper handling and installation of this optional service part.
L-TT-0144-13
Customers complain of Bluetooth connectivity concerns such as: difficulty to pair the phone. Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. These concerns can be caused by changes made on the customer's phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restore their phone data/settings recently.
L-TT-0111-13
Lexus vehicles are equipped with Supplemental Restraint Systems (SRS), including various airbags and in some models, seat belt pre-tensioners, to help reduce the risk of injury in a collision. If a customer expresses any concerns that the SRS airbags or pre-tensioner devices did not perform as expected (including an unintended deployment event), please follow the steps in the recommendations section below.
L-BO-004-05 Obso
This bulletin is now obsolete. Please see L-SB-0092-13.
L-SB-0060-09
This bulletin is now obsolete. Please see L-SB-0092-13 .
L-SB-0092-13
The following procedures are recommended during routine maintenance or in the event of a customer concern for wiper performance.
LSB009213B
Windshield Wiper Blade Maintenance and cleaning
L-SB-0143-11 Rev
Beginning in 1998, Lexus introduced side airbags as optional equipment. Lexus does NOT recommend replacement of original seat covers with non-Lexus leather or other seat cover materials on vehicles due to the following: Seat covers NOT recommended by Lexus may affect side airbag performance, in general or in part, during an accident. Modifications that negatively affect side airbag performance can result in severe occupant injuries. Seat covers are an integral part of this safety system. Replacing fabric seat covers with non-Lexus leather or other seat cover materials may compromise the effectiveness of this safety system. The design of the seat is complex, integrating safety and strength with comfort and luxury. Lexus strongly discourages modifying original equipment seats that have optional side airbags. Additionally, Lexus strongly advises against the installation or use of aftermarket seat covers, which could impair the performance of the side airbags in the event of an accident.
L-TT-0031-10
Adhesive & sealant cross reference Information
L-TT-0145-13
Spots in Window glass
LTT014513
Spots in Window Glass - vehicle exterior
L-SB-0067-09
This bulletin is now obsolete. Please see L-SB-0081-13.
L-SB-0147-11 Rev
This bulletin is now obsolete. Please see L-SB-0082-13.
LSB008313
HDD Navigation Map Update Process - Lexus models equipped with Hard Disk Drive (HOD) Navigation require a Special Service Tool and follow a unique process for updating map, points of interest, and system software. Instead of individual DVDs installed into the vehicle, all Map Data is uploaded directly to the HOD system.
L-SB-0081-13
Updated navigation system firmware has been developed to remedy this condition. This software MUST be installed into the vehicle before performing a map update using the Navigation Update Tool.
L-TT-0095-12
If a customer states there is an unpleasant odor in the vehicle from the HVAC system, there are various factors that may be involved.
L-SB-0060-13
Some 2006 ? 2014 model year Lexus vehicles may exhibit odors naturally occurring from the HVAC system and/or related environmental factors. Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize the odors experienced.
LSB006013A
HVAC Odor Maintenance
LTT012913A
Window and Windshield kProduct Report Tips - Multiple Vehicles
L-TT-0031-10 Rev
Certain service publications, Technical Service Bulletins, Service Campaign Technical Instructions and Service & Parts Operation Communication Bulletins may reference specifically required adhesives and sealants
L-TT-0068-11 Rev
Prior to tire rotation use the quick reference chart below to verify the size of the lug nut and the lug nut torque specifications. The quick reference chart is applicable to current generation vehicles only.
L-SB-0148-11 Rev
Lexus models equipped with the Premium HDD Navigation (AVN/AW-EMV) System require a Special Service Tool (SST) USB drive to update the map, points of interest, Gracenote, and system software. The SST is used with all the vehicles to deliver the update, however a unique Activation Number is required for each vehicle.
L-SB-0090-08 Rev
If a creak, tick, or rattle noise is heard at the top or bottom of the windshield, the source of the noise may be the two windshield stoppers bonded to the top of the windshield or the windshield retainers bonded to the lower edge of the windshield. This bulletin provides the recommended repair procedure to eliminate these types of noises from the windshield area.
L-TT-0117-13
While turning the steering wheel, a slight binding, rubbing, or pop noise is heard from the steering column or intermediate shaft.
L-TT-0116-13
Navigation/ Multi Info Display Day Mode Operation
L-TT-0114-13
The vehicle will not start or ready-on and the steering wheel lock is engaged so that the steering wheel may only be turned very little from side-to-side.
LTT011413
Vehicle no start, Start Stop Run Button LED - Lexus Models with Smart Key with LED
L-SB-0010-13
A new Special Service Tool (SST 09709-00002) has been introduced to aid in the inspection procedure for certain vehicles equipped with a floor pedal-type parking brake system. This bulletin references the correct method for installing the Brake Pedal Force Gauge. Refer to the appropriate Repair Manual for parking brake pedal travel inspection and adjustment specification.
LSB001013
Brake Pedal Force Gauge SST for Parking Brake Inspection.
L-SB-0007-13
Some customers may inquire about the frequency and power output of the Smart Key/Smart Entry systems used on various models. The Smart Key/Smart Entry systems conform to all applicable FCC rules. This bulletin details the applicable specifications for these systems.
LSB000713
Theft Deterrent/Keyless Entry.
Lexus Floor Mat
In the recent Bi-annual Floor Mat reminder letter distributed November, 2012, Lexus indicated that we were developing support materials that will help remind dealership customers and associates of the importance of proper floor mat usage.
LSB010112
HDD Navigation Kprogrlam Setup
LSB-0059-12
LEXUS: PRECAUTION INFORMATION ON REMOVAL, INSPECTION, INSTALLATION OF ACCELERATOR PEDAL SENSOR ASSEMBLY, WHICH REQUIRES NO LUBRICATION. MODELS 2001-13 CT200H, ES300, 300H, 330, 350, GS300, 350, 450, 450H, 460, GX460, 470, HS250H, IS F, IS250, 250C, 350, 350C, LFA, LS430, 460, 600H, LX470, 570, RX330, 350, 400H, 450H, SC430. *PE
L-SB-0148-11
This bulletin is now obsolete. Please see L-SB-0083-13.
LSB014811
HOD Navigation Map Update Process
LSB-0143-11
LEXUS: INFORMATION REGARDING THE SEAT COVER REPLACEMENT, EQUIPPED WITH SIDE AIR BAGS, THE MODIFICATIONS THAT MIGHT NEGATIVELY AFFECT SIDE AIR BAG PERFORMANCE CAN RESULT IN SEVERE INJURIES. *PE
LSB-0029-11
TOYOTA: THE COOLING FAN MOTOR MAY BE INOPERATIVE WHICH CAN CAUSE ENGINE COOLANT TEMP TO INCREASE. 2007-2011 LS460. *RM
LSB-0024-11
TOYOTA LEXUS: THE MALFUNCTION LIGHT IS ON WITH A TROUBLE CODE PRESENT. THIS IS A CHARCOAL CANSITER PROBLEM. *RM
LSB000111
World Standard Automatic Transmission Fluid
LSB-0015-10
LEXUS: TECHSTREAM ECU FLASH REPROGRAMMING PROCEDURE. FLASH REPROGRAMMING ALLOWS THE ECU SOFTWARE TO BE UPDATED WITHOUT REPLACING THE ECU. FLASH CALIBRATION UPDATES FOR SPECIFIC VEHICLE MODELS/ECUS ARE RELEASED AS FIELD FIX PROCEDURES DESCRIBED IN INDIVIDUAL SERVICE BULLETINS. *PE
LSB-0003-10
LEXUS: SUPPLEMENTAL RESTRAINT SYSTEMS. SOME MODEL VEHICLES MAY EXHIBIT AN SRS LIGHT ON CONDITION WITH DTC B1861 AND/OR B1866. AFTER CONFIRMING THE VEHICLE CONDITION MATCHES THE BULLETIN, IT WILL DIRECT YOU TO REPLACE THE INSTRUMENT PANEL WIRE HARNESS. MODELS LS460 (2007-09); LS600H (2008-09). *PE
LSB-0178-09
LEXUS: BRAKE CONTROL/DYNAMIC CONTROL SYSTEM. SOME VEHICLES MAY EXHIBIT A KNOCKING AND/OR CLICKING TYPE NOISE FROM THE BRAKE ACTUATOR DURING LIGHT BRAKE APPLICATION WHEN COMING TO A STOP OR WHEN DEPRESSING THE BRAKE PEDAL WHILE THE VEHICLE IS STOPPED. AN IMPROVED BRAKE ACTUATOR HAS BEEN INTRODUCED TO CORRECT THIS CONDITION. *PE
LSB-0069-09
LEXUS: BRAKE CONTROL/DYNAMIC CONTROL SYSTEM. SMALL AMOUNTS OF AIR IN THE BRAKE SYSTEM MAY CAUSE A SQUAWK OR BARK TYPE NOISE FROM THE BRAKE ACTUATOR IN SOME VEHICLES. IF PRESENT, THIS CONDITION IS MOST NOTICEABLE WHEN THE VEHICLE IS NOT MOVING AND THE BRAKE PEDAL IS DEPRESSED, OR WHEN COMING TO AN ABRUPT STOP. MODELS INCLUDE LS460, LS600H; MY 2007-09. *PE
LSB006009
Wiper Blade Maintenance and Cleaning
LSB-0035-08 REV2
LEXUS: VEHICLE PULLING TO ONE SIDE. PROCEDURE TO CORRECT PULLING CONDITION ON CERTAIN VEHICLES. SYMPTOMS MAY INCLUDE-DRIVING STRAIGHT AHEAD AND VEHICLE DRIFTS TO RIGHT/LEFT WHILE DRIVER HOLDS STEERING WHEEL; DRIVER STEERS RIGHT OR LEFT WHILE TRYING TO MAINTAIN STRAIGHT DRIVING. *PE
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.