Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SSM 51536
Service Bulletin/Repair Instructions
For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
SSM 49210
Service Bulletin/Repair Instructions
Some 2009-2020 Ford and Lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, O-rings or 6.7L pedestal gasket. Although oil may collect on the turbocharger, it is very rare for a turbocharger to leak oil. To isolate the source of the leak, refer to Workshop Manual (WSM), Section 303-00 General Information > Diagnosis and Testing > Engine > Engine Oil Leaks - Fluorescent Oil Additive Method procedure. When an oil leak is present at a turbocharger oil supply or drain tube, remove the affected oil tube and inspect for damage, and replace the O-ring seals, pedestal gasket or oil tube as required. Refer to WSM, Section 303-04. For claiming, use the affected oil tube or pedestal gasket as the causal part and applicable labor operations in Sections 6 and 9 of the Service Labor Time Standards (SLTS) Manual.
SSM 48130
Service Bulletin/Repair Instructions
Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.
SSM 47976
Service Bulletin/Repair Instructions
On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.
SSM 47948
Service Bulletin/Repair Instructions
SSM 47948 - 2010-2019 Various Vehicles - Turbocharged Engines - Oil Supply Filter Replacement When Replacing The Turbocharger Or The Turbocharger Oil Supply Tube For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts. When specified in the WSM, the turbocharger oil supply filter must be replaced whenever the turbocharger or the turbocharger oil supply tube are replaced. Turbocharger bearing failure may occur if oil starvation occurs due to a restricted filter.
SSM 47662
Service Bulletin/Repair Instructions
For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts. For all turbocharged engine applications, the turbocharger oil supply filter (6C683 gas engine/6L625 connector style or 6A968 diesel engine) must be replaced whenever the turbocharger or the turbocharger oil supply tube are replaced. Turbocharger bearing failure may occur if oil starvation occurs due to a restricted filter.
SSM 47230
Service Bulletin/Repair Instructions
Some 2007-2016 Edge/MKX/Flex/MKT/MKZ/MKS/Taurus/Police Interceptor Sedan/Explorer/Police Interceptor Utility vehicles equipped with AWD and built on or before 30-Jun-2016 may exhibit a propane or natural gas odor during idle or low speed driving. This may be due to break down of the power transfer unit (PTU) fluid caused by excessive heat. If the source of the odor is identified as originating from the PTU, an idler bearing repair kit is available to repair the PTU. Refer to the Workshop Manual (WSM), Section 308-07. If the PTU is determined to be repairable, utilize kit GB5Z-7P258-A and the included instruction sheet. For claiming use causal part 7P258 and applicable labor operations in section 07 of the Service Labor Time Standards (SLTS) Manual.
SSM 47201
Service Bulletin/Repair Instructions
Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab select Dealer Installed Accessory or Accessory Installation.
SSM 47080
Service Bulletin/Repair Instructions
2010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.
SSM 46412
Service Bulletin/Repair Instructions
SOME 2007-2016 EDGE/MKX/FLEX/MKT/MKZ/MKS/TAURUS/TAURUS POLICE/EXPLORER/EXPLORER POLICE EQUIPPED WITH ALL WHEEL DRIVE (AWD) AND BUILT ON OR BEFORE 30-JUN-2016 MAY EXHIBIT A TICKING AND/OR KNOCKING NOISE COMING FROM THE DRIVELINE AREA. TO IDENTIFY THIS NOISE, REFER TO WORKSHOP MANUAL (WSM), SECTION 100-04, AND FOLLOW THE SYMPTOM CHART. IF THE SOURCE OF THE NOISE IS IDENTIFIED AS THE PTU AND/OR INTERNAL TO THE PTU, DISASSEMBLE PTU ASSEMBLY. REFER TO UPDATED WSM, SECTION 308-07. IF THE PTU IS DETERMINED TO BE REPAIRABLE, UTILIZE KIT GB5Z-7P258-A AND THE INCLUDED INSTRUCTION SHEET. FOR CLAIMING, USE CAUSAL PART 7P258 AND APPLICABLE LABOR OPERATIONS IN SECTION 07 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL.
SSM 46332
Service Bulletin/Repair Instructions
REPLACING THE ORIGINAL EQUIPMENT SYNC/NAVIGATION SYSTEM WITH EITHER AN AFTERMARKET SYNC/NAVIGATION KIT OR MODIFYING ORIGINAL SYNC/NAVIGATION PARTS TO PROVIDE ADDITIONAL FEATURES IS NOT RECOMMENDED NOR SUPPORTED ON ANY FORD, MERCURY OR LINCOLN VEHICLE. ONLY APPROVED GENUINE FORD ACCESSORIES OR ORIGINALLY INSTALLED SYSTEMS ARE SUPPORTED AND CERTIFIED TO FUNCTION CORRECTLY WITH OTHER VEHICLE SYSTEMS. IF YOU SUSPECT A SYSTEM HAS BEEN MODIFIED, THE FOLLOWING RESOURCES CAN BE USED TO VERIFY ORIGINAL EQUIPMENT: MONRONEY LABEL (WINDOW STICKER), PROFESSIONAL TECHNICIAN SOCIETY (PTS) OASIS TAB SELECT SYNC OR HVBOM. FOR GENUINE FORD ACCESSORIES USE: PTS WORKSHOP TAB SELECT DEALER INSTALLED ACCESSORY OR ACCESSORY INSTALLATION.
SSM 46210
Service Bulletin/Repair Instructions
SOME 2010-2016 EPAS EQUIPPED VEHICLES MAY EXHIBIT STEERING RELATED NOISES. THE WORKSHOP MANUAL (WSM) DIAGNOSTIC PROCEDURES HAVE BEEN UPDATED IN SECTION 211-02. WHEN DIAGNOSING AND REPAIRING EPAS STEERING NOISES USE THE UPDATED PROCEDURES.
SSM 46085
Service Bulletin/Repair Instructions
The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate when reading these PIDs and cannot display quickly enough to validate a concern. The PCM automatically monitors these inputs more accurately and will set diagnostic trouble codes (DTCs) when appropriate. Using these PIDs for diagnostics will lead to inaccurate results and improper ETB replacements. If a concern is intermittent and no DTCs are present, refer to historical DTCs and the PC/ED, Section 3 No DTCs Present Index chart for further information.
44863
Service Bulletin/Repair Instructions
FORD: NO SERVICE ACTION IS RECOMMENDED FOR THIS CONDITION. PLEASE USE AT YOUR DISCRETION. VARIOUS 2010-2015 VEHICLES MAY EXPERIENCE A TURBULENCE NOISE, SIMILAR TO AN HELICOPTER NOISE, AT HIGHWAY SPEEDS WHEN THE REAR DOOR WINDOW(S) OR SUNROOF ARE OPEN. *TA
15-0086
Service Bulletin/Repair Instructions
FORD 2010-2014 FLEX, TAURUS, 2013-2014 EXPLORER, LINCOLN 2012-2014 MKS, MKT VEHICLES EQUIPPED WITH A 3.5L GASOLINE TURBOCHARGED DIRECT INJECTION ENGINEWITH AN ALUMINUM VALVE COVER MAY EXHIBIT EXCESSIVE OIL CONSUMPTION AND EXCESSIVE ENGINE SMOKING FROM THE TAILPIPE DURING NORMAL ENGINE TEMPERATURES. *LJ
ASI-45132
Service Bulletin/Repair Instructions
LINCOLN/FORD: AN OVERHAUL TRANSMISSION MOTORCRAFT KIT, AVAILABLE FOR SOME VEHICLES, CONTAINS AN INCORRECT VALVE BODE SEPARATOR PLATE AND WOULD NEED TO DISCARD 7Z490 PART AND USE BT4Z-7Z490 TO PREVENT HARSH DOWNSHIFTS. MODEL 2010-12 EDGE, MKX, FLEX, MKS, MKT, TAURUS. *PE
ASI-44713
Service Bulletin/Repair Instructions
LINCOLN/FORD: ON SOME VEHICLES, THE MOON ROOF SUNSHADE BINDING IS EXPERIENCING ISSUES SUCH AS RETAINING CLIPS/TABS ARE BROKEN AND ITS HARD TO OPEN OR CLOSE. MODEL 2009-14 MKS, 2011-15 EXPLORER, 2013-14 ESCAPE. *PE
TSB-14-0113
Service Bulletin/Repair Instructions
FORD/LINCOLN: SOME VEHICLES, WITH ALUMINUM VALVE COVER, WILL EXPERIENCE AN EXCESSIVE CONDITION OF SMOKING ENGINE OIL AND/OR CONSUMPTION OF OIL, FROM TAIL PIPE, DURING NORMAL ENGINE TEMPERATURE OPERATION. MODEL 2010-2014 FLEX, TAURUS, EXPLORER, MKS, MKT. *PE
ASI-44531
Service Bulletin/Repair Instructions
LINCOLN/FORD: ON SOME VEHICLES AND TRUCKS, THERE IS A POPPING, SQUEALING, BINDING OR GRINDING NOISE COME FROM POWER SEATS WHEN MOVING BACKWARDS OR FORWARD. MODEL 2009-2015 F-150, TAURUS, FLEX, MKT, MKS, F-SUPER DUTY, EXPLORER. *PE
ASI-44564
Service Bulletin/Repair Instructions
FORD/LINCOLN: DUE TO CORROSION BUILDUP BETWEEN BRAKE PAD AND ANCHOR BRACKET, VEHICLE EXPERIENCE A REAR BRAKE DRAG CONDITION AND NEED TO BE CHECKED FOR DEBRIS AND/OR CORROSION. MODEL 2011-2014 EXPLORER, FLEX, TAURUS, EDGE, MKX, MKT, MKS. *PE
TSB-14-0019
Service Bulletin/Repair Instructions
FORD/LINCOLN: SOME VEHICLES WILL EXPERIENCE A LACK OF AIR CONDITIONING (AC) PERFORMANCE, WITH DUAL ENGINE COOLING FANS, WHILE STATIONARY OR MOVING AT SLOW SPEEDS, AND/OR OVERHEAT. MODEL 2011-2012 TAURUS, MKS, EXPLORER, FLEX, MKT. *PE
TSB-13-12-21
Service Bulletin/Repair Instructions
FORD/LINCOLN: DUE TO A LACK OF PERFORMANCE BY AIR CONDITIONER, WHILE STATIONARY OR OVERHEATING OR SLOWLY MOVING, DUAL ENGINE COOLING FANS MAY NOT BE WORKING AND POSSIBLY NEED TO REPROGRAM THE PCM. MODEL 2011-2012 TAURUS, FLEX, MKS, MKT. *PE
ASI-32276
Service Bulletin/Repair Instructions
FORD/LINCOLN: LONG BLOCK ENGINES SHIPPED WITH CAM SENSORS, CRANK SENSOR, CRANK SENSOR TONE WHEEL, COOLANT INLET TUBE, THE COMPONENTS MUST BE SWAPPED OVER ENGINE BEING REPLACED TO REPLACEMENT ENGINE BEFORE ENGINE IS INSTALLED. *PE
TSB-13-5-27
Service Bulletin/Repair Instructions
FORD/LINCOLN: ON SOME VEHICLES, TRANSMISSION 5TH GEAR START AT STOP, SPEED CONTROL DROPS OR INOPERATIVE, BACKUP CAMERA ON IN DRIVE, 5TH GEAR START FROM STOP AND TRANSMISSION SLIPPING OR NEUTRAL OUT, DUE TO DIGITAL TRANSMISSION RANGE (TR) SENSOR HIGH RESISTANCE. MODELS 2009-11 EDGE, TAURUS, FLEX; 2009-11 MKS, MKX, MKT. *PE
TSB-13-5-14
Service Bulletin/Repair Instructions
FORD/LINCOLN: ON SOME VEHICLES, WHEN ACCELERATING FROM STOP OR SHIFTING BETWEEN DRIVE/REVERSE AND/OR REVERSE/DRIVE, A NOISE IS HEARD LIKE POP, TING, CLICK, COMING FROM FRONT WHEEL AREA. MODELS 2011-2013 TAURUS, EXPLORER, FLEX, MKS, MKT. *PE
ASI-32211
Service Bulletin/Repair Instructions
FORD: ON SOME VEHICLES, THE INTAKE AIR SYSTEM COMPONENTS MAY HAVE ENGINE OIL ACCUMULATION, IN LEFT HAND VALVE COVER BAFFLE MIGRATING THROUGH FRESH AIR INTAKE OF POSITIVE CRANKCASE VENTILATION (PCV) SYSTEM. MODELS 2011-2013 EDGE, EXPLORER, MKX, TAURUS, MKS, MKT, FLEX. *PE
ASI-22285
Service Bulletin/Repair Instructions
FORD/MERCURY/LINCOLN: SOME VEHICLES EXHIBIT A COLD WEATHER PHENOMENON WHERE FLUID HAS EXPELLED OUT OF VENT ON REAR DRIVE UNITS (RDU) AND FLUID, ON OCCASION, WOULD BURP OUT. *PE
TSB-11-5-16
Service Bulletin/Repair Instructions
FORD: THE TIRE PRESSURE WARNING LIGHT IS ON DUE TO LOW PRESSURE OF ONE OF THE TIRES. THERE MAY BE CORROSSION IN THE TIRE BEAD SEAT AREA. 2009-2011 EDGE/MKX. *RM
TSB-11-5-6
Service Bulletin/Repair Instructions
FORD: THERE MAY BE A SLUGGISH ACCELERATION OR HESITATION FEELING WHEN ROLLING TO A STOP. THIS WILL BE FOLLOWED BY A HARSH BUMP. *RM
AS-21759
Service Bulletin/Repair Instructions
FORD: 2010-2011 TAURUS. THERE MAY BE AN OIL LEAK FROM THE TURBOCHARGER OIL FEED LINES OR A SEAL. *RM
TSB-10-21-6
Service Bulletin/Repair Instructions
FORD: THE IDLE SPEED DROPS LOWER THAN DESIRED AND MAY FLUCTUATE. THERE MAY BE TWO POSSIBLE TROUBLE CODES STORED. *RM