Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
TSB 25-2570
Service Bulletin/Repair Instructions
This article supersedes TSB 24-2165 to update the TSB Service Procedure. Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 universal thumb drive will be able to update the APIM software without the use of a scan tool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed.
SSM 54366
Service Bulletin/Repair Instructions
Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis (PC/ED) or in Section 303-14 of the Workshop Manual (WSM) has been updated to address this concern.
SSM 53174
Service Bulletin/Repair Instructions
Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs. Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs.
SSM 53040
Service Bulletin/Repair Instructions
While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
TSB 24-2165
Service Bulletin/Repair Instructions
This article supersedes TSB 21-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response This may be due to the SYNC software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software. NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software.
SSM 52335
Service Bulletin/Repair Instructions
For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
SSM 52314
Service Bulletin/Repair Instructions
During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.
SSM 51838
Service Bulletin/Repair Instructions
In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.
SSM 51536
Service Bulletin/Repair Instructions
For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
TSB 23-2075
Service Bulletin/Repair Instructions
Some 2018-2019 Edge/Continental, 2018 MKX and 2019 Nautilus vehicles built on or before 1-Aug-2019 and 2018-2019 Fusion/MKZ vehicles built on or before 15-Aug-2019 equipped with a 2.7L EcoBoost or 3.0L EcoBoost engine may exhibit an oil leak from the engine oil pan RTV seal. To correct the condition, follow the Service Procedure steps to replace the oil pan with a new oil pan equipped with a press in place gasket.
SSM 51261
Service Bulletin/Repair Instructions
Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
TSB 22-2396
Service Bulletin/Repair Instructions
Some 2013-2020 Fusion, MKZ and 2013-2018 C-Max vehicles equipped with an HF35 transmission may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park.
TSB 22-2381
Service Bulletin/Repair Instructions
Some 2015-2018 Fusion/MKZ vehicles equipped with a 2.0L EcoBoost engine may exhibit a rattle noise from the transmission bellhousing area. This may be more noticeable at idle. This may be due to a flexplate crack around the mounting area. To correct the condition, follow the Service Procedure to replace the flexplate, transmission fluid pump, and torque converter.
SSM 51120
Service Bulletin/Repair Instructions
Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
22N02 S1
Service Bulletin/Repair Instructions
Certain 2015-2019 Model Year Edge and Lincoln MKX Vehicles and 2013-2018 Model Year Fusion and Lincoln MKZ Vehicles Front Brake Flexible Hose Replacement REASON FOR THIS SUPPLEMENT Parts Requirements / Ordering Information: Part numbers for Edge and MKX vehicles have been added. Edge and MKX model year updated from 2018 to 2019, build dates remain the same.
22N02
Service Bulletin/Repair Instructions
Certain 2015-2018 Model Year Edge and Lincoln MKX Vehicles and 2013-2018 Model Year Fusion and Lincoln MKZ Vehicles Front Brake Flexible Hose Replacement Submitting Owner Letters
SSM 50975
Service Bulletin/Repair Instructions
Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPassÃÂÃÂÃÂî/LincolnWayÃÂÃÂÃÂî app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the telematic control unit (TCU) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account > Help > search 'Deep Sleep' in the entry box. If the condition remains, check the BCM 12v SOC. If the SOC does not change after charging the battery or after BMS reset is performed, continue with normal battery and/or BMS sensor diagnostics.
TSB 22-2229
Service Bulletin/Repair Instructions
Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly.
SSM 50804
Service Bulletin/Repair Instructions
Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.
SSM 50744
Service Bulletin/Repair Instructions
Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2020-2022 Escape, 2021-2022 Corsair, 2022 Maverick vehicles equipped with HF35/HF45 hybrid transmissions can now be disassembled to repair and clean any contamination that may have been the result of a differential or transfer shaft bearing failure and the transmission can be overhauled/rebuilt. Service tools and service parts are now available. Refer to the Workshop Manual, Section 307-01.
SSM 50726
Service Bulletin/Repair Instructions
Some 2017-2021 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 22-2133
Service Bulletin/Repair Instructions
Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure steps to replace the long block engine assembly.
SSM 50651
Service Bulletin/Repair Instructions
In various 2017-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option
TSB 22-2104
Service Bulletin/Repair Instructions
This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
SSM 50502
Service Bulletin/Repair Instructions
Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsair/Aviator, and 2021-2022 Mustang Mach-E vehicles may exhibit a noisy, incorrectly operating, and/or inoperative seat motor. This may be due to a damaged or inoperative seat track motor. A lower level service part has been released to correct noisy, incorrect operation/inoperative seat track motors.
SSM 50439
Service Bulletin/Repair Instructions
Some 2017-2020 Fusion/MKZ and 2017-2019 Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may require replacement of the long block engine assembly. New service kits have been released which include all the one-time-use components required in the service procedure for removal and replacement of the long block engine assembly. Refer to the Ford Electronic Parts Catalog (ECAT) for long block service kit part number by application.
SSM 50375
Service Bulletin/Repair Instructions
Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.
SSM 50346
Service Bulletin/Repair Instructions
Some 2018-2021 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14G229 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 50251
Service Bulletin/Repair Instructions
Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 21-2347
Service Bulletin/Repair Instructions
Some 2015-2020 Fusion/MKZ vehicles equipped with a 2.0L EcoBoost engine may exhibit a rattle noise from the transmission bellhousing area. This may be more noticeable at idle. This may be due to a flexplate crack around the mounting area. To correct the condition, follow the Service Procedure steps to replace the flexplate, transmission fluid pump, and torque converter.
SSM 50067
Service Bulletin/Repair Instructions
Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK12 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 50064
Service Bulletin/Repair Instructions
Some 2013-2021 Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
SSM 50049
Service Bulletin/Repair Instructions
Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not replace the TCU or perform any repair to resolve this condition. Refer the owner of the vehicle to Ford Pass Guides or Lincoln Way Concierge Teams to assist in removing the fleet telematics subscription.
SSM 50039
Service Bulletin/Repair Instructions
Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
TSB 21-2236
Service Bulletin/Repair Instructions
Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
TSB 21-2175
Service Bulletin/Repair Instructions
Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns.
SSM 49821
Service Bulletin/Repair Instructions
Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 49803
Service Bulletin/Repair Instructions
Some 2018-2020 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14G229 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 49541
Service Bulletin/Repair Instructions
Some 2018-2020 Ford and Lincoln vehicles equipped with TCU and WiFi Hotspot, May display Vehicle Hotspot feature not enabled on this vehicle when attempting to enter the Hotspot menu. When using the FordPass/Lincoln Way application, the customer may receive a message saying Wi-Fi has been disabled from this vehicle. Check the vehicle specifications or vehicle build information for the mfal code on the PTS website (Detailed Vehicle Specifications). If mfal = WAFAC or WAFAB do not replace the TCU, engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early March. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early March. Monitor OASIS for updates.
SSM 49477
Service Bulletin/Repair Instructions
Some 2015-2021 F-150, 2016-2018 MKX, 2019-2021 Nautilus, 2015-2021 Edge, 2017-2019 Fusion, 2017-2020 MKZ And 2017-2020 Continental vehicles equipped with a 2.7L/3.0L EcoBoost engine may appear to have a low engine oil level if the proper procedures are not followed. Refer to the Owner's Manual > Maintenance > Engine oil check section. When checking the engine oil level after shutting off the engine wait at least 15 minutes prior to checking in order to allow the oil to drain back to the oil pan. The engine oil level can be checked immediately if the engine has not been started. When changing the engine oil the engine needs to be at normal operating temperature and the oil filter removed before draining the oil. Allow the oil pan to drain completely for up to 5 minutes. Check oil level after filling by following the oil level check procedure.
TSB 21-2004
Service Bulletin/Repair Instructions
Some 2013-2020 MKZ vehicles may need the exterior rear view mirror replaced. The replacement exterior mirror will have different wiring than the originally equipped mirror. Follow the Service Procedure steps below to modify the vehicle-side wiring harness to accept the replacement mirror wiring.
TSB 20-2386
Service Bulletin/Repair Instructions
Some 2013-2020 MKZ vehicles may need the exterior rear view mirror replaced. The replacement exterior mirror will have different wiring than the originally equipped mirror. Follow the Service Procedure steps below to modify the vehicle-side wiring harness to accept the replacement mirror wiring.
SSM 49292
Service Bulletin/Repair Instructions
Some 2018-2020 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14H092 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 49284
Service Bulletin/Repair Instructions
Some 2018-2020 Ford and Lincoln vehicles equipped with TCU and WiFi Hotspot, May display Vehicle Hotspot feature not enabled on this vehicle when attempting to enter the Hotspot menu. When using the FordPass/Lincoln Way application, the customer may receive a message saying Wi-Fi has been disabled from this vehicle. Check the vehicle specifications or vehicle build information for the mfal code. If mfal = WAFAC or WAFAB do not replace the TCU, engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early January. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early January. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.
TSB 20-2372
Service Bulletin/Repair Instructions
This article supersedes 17-2225 to update the vehicle model years affected and Service Procedure. Some 2013-2014 Fusion and 2013-2020 MKZ vehicles may exhibit unintended exterior mirror movement in wet weather conditions. This may be due to water intrusion into the exterior mirror connector. To correct the condition, follow the Service Procedure steps to remove the 16 pin connector and install two weather tight 8 pin connectors.
SSM 49210
Service Bulletin/Repair Instructions
Some 2009-2020 Ford and Lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, O-rings or 6.7L pedestal gasket. Although oil may collect on the turbocharger, it is very rare for a turbocharger to leak oil. To isolate the source of the leak, refer to Workshop Manual (WSM), Section 303-00 General Information > Diagnosis and Testing > Engine > Engine Oil Leaks - Fluorescent Oil Additive Method procedure. When an oil leak is present at a turbocharger oil supply or drain tube, remove the affected oil tube and inspect for damage, and replace the O-ring seals, pedestal gasket or oil tube as required. Refer to WSM, Section 303-04. For claiming, use the affected oil tube or pedestal gasket as the causal part and applicable labor operations in Sections 6 and 9 of the Service Labor Time Standards (SLTS) Manual.
SSM 49122
Service Bulletin/Repair Instructions
Some 2015-2020 F-150, 2016-2018 MKX, 2019-2020 Nautilus, 2015-2020 Edge, 2017-2019 Fusion, 2017-2020 MKZ And 2017-2020 Continental vehicles equipped with a 2.7L/3.0L EcoBoost engine may appear to have a low engine oil level if the proper procedures are not followed. Refer to the Owner's Manual > Maintenance > Engine oil check section. When checking the engine oil level after shutting off the engine wait at least 15 minutes prior to checking in order to allow the oil to drain back to the oil pan. The engine oil level can be checked immediately if the engine has not been started. When changing the engine oil the engine needs to be at normal operating temperature and the oil filter removed before draining the oil. Allow the oil pan to drain completely for up to 5 minutes. Check oil level after filling by following the oil level check procedure.
SSM 49084
Service Bulletin/Repair Instructions
Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app , incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 20-2255
Service Bulletin/Repair Instructions
Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F150/Focus/CMAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.
TSB 20-2233
Service Bulletin/Repair Instructions
This article supersedes TSB 19-2026 to update the vehicle model years affected. Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended.
SSM 48908
Service Bulletin/Repair Instructions
Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. When the Apple device is removed, volume control is restored. This is due to a concern with the Waze Navigation App software and Apple iOS version. To correct the condition, update the Waze App software and iOS to the latest version available and reboot the customer's Apple device. Perform an ignition cycle and reconnect the Apple device via USB. Open Apple Car Play and confirm volume control is restored. Installing/Updating third party software/applications is not warrantable.
SSM 48858
Service Bulletin/Repair Instructions
Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems will only allow two remote start requests from the MyFord Mobile/Ford Pass/Lincoln Way apps without a vehicle drive event occurring. If a third remote start request is received, a Vehicle Failed To Start message will be displayed quickly in the mobile app. Once the vehicle is driven, the remote start counter is reset and will allow remote start commands to be sent from the mobile app. If the remote start system is not functioning using the key fob, refer to Workshop Manual (WSM) Section 303-06 for further diagnosis.
TSB 20-2171
Service Bulletin/Repair Instructions
Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
SSM 48757
Service Bulletin/Repair Instructions
Some customers may experience a notification in the FordPass and/or LincolnWay apps that indicates their vehicle has entered "deep sleep mode". This mode is enabled due to the vehicle not being started for 14 consecutive days or battery voltage is at/or below 9.5 volts. Some 2020 models will also set a warning if the telematic control unit (TCU) has received an automatic over the air update. The purpose of deep sleep mode is to conserve battery voltage. When deep sleep mode is enabled, the TCU is powered down and all communication with the FordPass and/or LincolnWay apps are disabled. To wake the vehicle from deep sleep mode, manually start the vehicle. More deep sleep mode information can be found in the FordPass or LincolnWay apps under: More > Guides > click in search entry box > type "deep sleep" and click on "Ask".
SSM 48619
Service Bulletin/Repair Instructions
SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active and the original keys cannot be accessed to disable the perimeter alarm. This concern would most often occur when a customer loses keys and the dealership is attempting to program new keys to the vehicle. The Workshop Manual (WSM), Section 419-01A Perimeter Anti-Theft Alarm - System Operation and Component Description has been updated to inform of the Controller Area Network (CAN) Protection Strategy. Follow the procedure outlined to prevent replacement of the Body Control Module (BCM) on CAN Protection Strategy equipped vehicles when original keys are lost and perimeter alarm is active. Refer to the WSM for further detail on the CAN Protection Strategy. Lost keys and replacement of BCM for lost keys is non-warrantable.
SSM 48558
Service Bulletin/Repair Instructions
SSM 48558 - 2017-2020 Various Vehicles Equipped With Telematics Control Unit (TCU) - Various FordPass/LincolnWay Mobile App Concerns Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 48423
Service Bulletin/Repair Instructions
Some 2015-2020 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 19-2346
Service Bulletin/Repair Instructions
Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure steps to replace the long block engine assembly.
TSB 19-2390
Service Bulletin/Repair Instructions
Some 2015-2019 F-150, 2015-2020 Explorer, 2017-2019 F-Super Duty, 2017-2020 Continental, 2018-2020 Expedition/Navigator, 2016-2018 MKX, 2019-2020 Nautilus, 2020 Aviator/Corsair and 2013-2020 MKZ vehicles equipped with multi-contour seats may exhibit intermittent multi-contour seat operation and/or massage and lumbar adjust inoperative from the seat switch or SYNC screen with or without diagnostic trouble code (DTC) B1471, U024B, and/or U024C. This may be due to terminal fretting at the connector for the driver multi-contour seat module (SCMG) and passenger multi-contour seat module (SCMH). To correct the condition, follow the Service Procedure steps to replace the connectors and reroute the harness.
SSM 48340
Service Bulletin/Repair Instructions
Some 2016-2019 vehicles equipped with SYNC 3 may experience a map displayed on the left half of the SYNC screen with no other information/soft buttons present after updating to the latest version of V3.0 software. This issue occurs when the SYNC 3 system has been previously modified using an aftermarket device to display the Ford GT welcome screen/HMI Theme. To correct this issue, please contact the Technical Hotline Assistance Center to have the vehicle restored back to its original state.
SSM 48316
Service Bulletin/Repair Instructions
Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.
SSM 48279
Service Bulletin/Repair Instructions
Some 2018-2019 Ford and Lincoln vehicles equipped with a telematics control unit (TCU) may exhibit a persistent message in the Ford Pass/Lincoln Way mobile app advising, Your vehicles software is being updated. Vehicle controls will be unavailable for about 10 minutes while this update takes place. This may be due to the TCU still in factory mode. Using the appropriate Ford diagnostic scan tool, check the TCU_AUTHSTATE PID status showing Factory Mode. To correct this condition, perform programmable module installation (PMI) on the telematics control unit (TCU). Once PMI is completed, ensure the TCU_AUTHSTATE PID in service tool no longer displays Factory Mode. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM) section 415-00. For claiming, use causal part 14G229.
SSM 48267
Service Bulletin/Repair Instructions
Some 2018-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 or no modem electronic serial number (ESN) displayed. To correct this condition prior to programing remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.
SSM 48260
Service Bulletin/Repair Instructions
Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.
TSB 19-2293
Service Bulletin/Repair Instructions
Some 2015-2019 F-150/Explorer, 2017-2019 F-Super Duty/Continental, 2018-2019 Expedition/Navigator, 2016-2018 MKX, 2019 Nautilus, and 2013-2019 MKZ vehicles equipped with Multi-Contour seats may exhibit intermittent multi-contour seat operation and/or massage and lumbar adjust inoperative from the seat switch or SYNC screen with or without diagnostic trouble code (DTC) B1471, U024B, and/or U024C. This may be due to terminal fretting at the connector for the driver multi-contour seat module (SCMG) and passenger multi-contour seat module (SCMH). To correct the condition, follow the Service Procedure steps to replace the connectors and reroute the harness.
TSB 19-2249
Service Bulletin/Repair Instructions
Some 2018-2019 Edge/Continental/Fusion/MKZ, 2018 MKX, and 2019 Nautilus vehicles equipped with a 2.7L EcoBoost or 3.0L EcoBoost engine may exhibit an oil leak from the engine oil pan RTV seal.To correct the condition, follow the Service Procedure.
SSM 48130
Service Bulletin/Repair Instructions
Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.
SSM 48123
Service Bulletin/Repair Instructions
For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not necessary to replace the complete battery cable harness (14300 and 14301) for this concern. Positive battery cable clamp BT4Z-14450-AA and negative battery cable clamp BT4Z-14450-BA are available for this type of repair. Do not cut or shorten the battery cable, instead carefully remove the affected battery cable clamp and clean the cable end as necessary to preserve wire length. Some rework may be necessary for some vehicle environments. Bend the new positive battery cable clamp as needed and crimp it to the existing battery cable. Make sure to use heat shrink tubing over the battery cable to battery cable clamp connection. Obtain the heat shrink tube locally.
SSM 48108
Service Bulletin/Repair Instructions
Some 2015-2019 vehicles may experience a no crank concern due to a security access key table error. When attempting to program keys or perform a parameter reset, the procedure may fail and the appropriate Ford diagnostic scan tool may display an error 232: Key Table Not Allocated. If this error message is encountered, the body control module (BCM) is internally damaged and requires replacement. The BCM should only be replaced for this condition when the 232 key table error message is present. If the 232 key table error is not present, follow normal diagnostics for the no crank condition. For claiming, use causal part 15604 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.
TSB 19-2208
Service Bulletin/Repair Instructions
Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure steps to replace the long block engine assembly.
SSM 48053
Service Bulletin/Repair Instructions
Some 2016-2019 Ford and Lincoln vehicles equipped with SYNC 3 not at the latest software level may exhibit Various Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, Slow System Response, etc. Check for SYNC software update under the OASIS Tab SYNC selection. If an update is available refer to WSM,Section 415-00 and update the APIM software. After Installation, complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual. Section
SSM 48049
Service Bulletin/Repair Instructions
Some 2015-2017 F-150/Mustang, 2015-2018 Edge/MKC, 2016-2018 MKX, 2013-2018 Explorer/Taurus/Flex/MKT, and 2017-2018 Fusion/MKZ/Continental vehicles built on or before 19-Oct-2017 may exhibit an inoperative adaptive cruise control, collision warning, and/or collision avoidance system with a Pre-Collision Assist Not Available, Collision Warning Not Available, and/or Adaptive Cruise Fault message present in the instrument panel cluster (IPC) and diagnostic trouble code (DTC) U3000:49 present in the cruise control module (CCM). To resolve the condition, reprogram the CCM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 9E731 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 19-2172
Service Bulletin/Repair Instructions
Some 2015-2018 Edge and 2015-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure steps to replace the long block engine assembly.
TSB19-2158
Service Bulletin/Repair Instructions
Some 2017-2019 Fusion Hybrid/Fusion Energi/MKZ Hybrid and 2017-2018 C-Max vehicles built on or before 27-Jan-2019 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P013A stored in the powertrain control module (PCM). This may be due to downstream oxygen sensor parameters in the PCM software. To correct the condition, follow the Service Procedure to update the PCM software.
SSM 47976
Service Bulletin/Repair Instructions
On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.
SSM 47971
Service Bulletin/Repair Instructions
Some 2019 Fusion, 2018-2019 MKZ vehicles equipped with a 2.0L engine may exhibit an auto start/stop, no auto restart concern with diagnostic trouble code (DTC) P164C. A revised crankshaft position (CKP) sensor JX6Z-6C315-B is available. Refer to the Workshop Manual (WSM), Section 303-14B for Fusion and Section 303-14A for MKZ. For claiming, use causal part 6C315 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 47850
Service Bulletin/Repair Instructions
Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the proper diagnosis of this compressor, the EVDC control valve tester has been developed and is available from Rotunda (339-EVDC100). A tester has been provided to each U.S. dealership free of charge with shipments completed 19-Apr-2019 (reference EFC07013 on FMCDealer.com). This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Make sure that this tester is used for warranty repairs and document the test results in the Technician Comments field. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
SSM 47948
Service Bulletin/Repair Instructions
SSM 47948 - 2010-2019 Various Vehicles - Turbocharged Engines - Oil Supply Filter Replacement When Replacing The Turbocharger Or The Turbocharger Oil Supply Tube For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts. When specified in the WSM, the turbocharger oil supply filter must be replaced whenever the turbocharger or the turbocharger oil supply tube are replaced. Turbocharger bearing failure may occur if oil starvation occurs due to a restricted filter.
SSM 47922
Service Bulletin/Repair Instructions
SSM 47922 - Various Vehicles - 2.7L/3.0L EcoBoost Engine - Oil Filter Service Tip When servicing the oil filter on vehicles equipped with a 2.7L or 3.0L EcoBoostengine it is critical to inspect the oil filter housing center stem to verify is not separated or damaged. If the center stem is damaged or separated from the housing this will result in oil flow through the reservoir drain port causing low engine oil pressure and internal engine damage. If the filter housing stem is damaged or separated, the oil filter housing must be replaced. If the center stem is not damaged or separated, the O-ring seals on the stem and housing must be replaced each time the filter is serviced.
SSM 47824
Service Bulletin/Repair Instructions
Some 2015-2017 vehicles may experience a no crank concern due to a security access key table error. When attempting to program keys or perform a parameter reset, the procedure may fail and the Integrated Diagnostic System (IDS) scan tool may display an error 232: Key Table Not Allocated. If this error message is encountered, the Body Control Module (BCM) is internally faulted and requires replacement. For claiming, use causal part 15604 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.
SSM 47821
Service Bulletin/Repair Instructions
Some 2018-2019 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 or no modem electronic serial number (ESN) displayed. To correct this condition prior to programing remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.
SSM 47814
Service Bulletin/Repair Instructions
Some 2016-2019 Explorer, 2016-2018 MKX, 2019 Edge/Nautilus, 2017-2019 Fusion/MKZ, and 2018-2019 F-150/Mustang/Expedition/Navigator vehicles equipped with climate controlled seats may exhibit a buzzing noise from the front seats, front seats too warm, and/or inoperative climate controlled front seats. DTCs B14BA:13, B1154:4B, and/or B14B9:13 may also be present. This may be due to loose terminal pin fit on the driver seat module (DSM) connector C341D (16 pin). If a loose terminal pin fit condition is found during normal diagnostics per Workshop Manual (WSM), Section 501-10, a new service pigtail connector (part number 3U2Z-14S411-BRAB) is available. Refer to Wiring Diagram, Cell 119 to make sure C341D is a 16 pin connector and not a 20 pin connector. Refer to Wiring Diagram, Cell 5 for the recommended splicing procedures.
TSB 19-2026
Service Bulletin/Repair Instructions
Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition
SSM 47790
Service Bulletin/Repair Instructions
Some 2013-2019 Fusion/MKZ and 2013-2018 C-Max vehicles with 2.0L HEV/PHEV engine may exhibit multiple drivability or electrical concerns with one or more diagnostic trouble codes, being the most common P26C3, P26CA, P26D0, P2800, P2802, U019F and U0284. On Fusion/MKZ inspect connectors C146, C1651, C1812, C168C, C1717 and C134 for signs of water entry or corrosion. On C-Max, inspect connectors C134, C140, C144, C1651, C1717 and C1812 and service as necessary. NOTE: Connector C1717 is only equipped on PHEVs for both Fusion and C-Max.
TSB 19-2017
Service Bulletin/Repair Instructions
Some all-wheel drive (AWD) 2013-2018 Escape vehicles equipped with 1.5L/1.6L/2.0L EcoBoost/Fusion vehicles equipped with 2.0L/2.7L EcoBoost/MKZ vehicles equipped with 2.0L EcoBoost, 2017-18 MKZ vehicles equipped with 3.0L EcoBoost, 2015-2018 MKC vehicles equipped with 2.0L/2.3L EcoBoost/Edge vehicles equipped with 2.0L/2.7L EcoBoost, 2016-2018 MKX vehicles equipped with 2.0L and 2.7L EcoBoost/Explorer vehicles equipped with 2.3L EcoBoost/Focus RS equipped with 2.3L EcoBoost, and 2017-2018 Continental vehicles equipped with 2.7L/3.0L EcoBoost may exhibit a dark black fluid leak from the right side transfer case intermediate shaft seal. Follow the Service Procedure steps to correct the condition.
SSM 47765
Service Bulletin/Repair Instructions
Some 2013-2018 C-MAX, 2013-2019 Fusion Energi, and 2017-2019 Fusion/MKZ Hybrid vehicles may exhibit an illuminated MIL with diagnostic trouble code (DTC) P04B5. This may be due to inadvertent actuation of the fuel door release button by the customer when exiting the vehicle. If the fuel filler door is not fully closed after a refueling event or the fuel filler door is open from erroneously pressing the fuel door release button, a message displays during the third drive cycle to indicate the fuel filler door is not closed and the DTC sets. Before performing Workshop Manual (WSM) diagnosis, consult the customer about the potential for accidental fuel door actuation and explain the need to fully latch the fuel door after every refueling event. Malfunction Indicator Lamp will turn off after (3) drive cycles with fuel filler door closed.
SSM 47749
Service Bulletin/Repair Instructions
Some 2012-2019 Vehicles may require repairs to the Smartlink system. Smartlink is a Ford Licensed Accessory which has a warranty provided by the accessory manufacturer. Warranty replacement parts for Smartlink that are ordered through Ford are not reimbursable through the Ford Motor Company warranty system. Please see the Warranty and Policy Manual for further information on Ford Licensed Accessories.
SSM 47750
Service Bulletin/Repair Instructions
Some 2018-2019 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 or no modem electronic serial number (ESN) displayed. To correct this condition prior to programing remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.
SSM 47737
Service Bulletin/Repair Instructions
Some 2017-2019 MKZ vehicles equipped with a 2.0 HEV engine may exhibit a fuel filler door unable to be opened or closed with or without an illuminated malfunction indicator (MIL) and DTC P04B5. This may occur when the fuel door is pressed or obstructed while the fuel door release latch is operating. If the fuel filler door is unable to be closed, a message displays during the third drive cycle and the DTC P04B5 will set. Before performing Workshop Manual (WSM) diagnosis, reset the system by pressing the fuel filler door release switch and wait 12 seconds for reset. The fuel door release latch should be heard when the motor is in motion. Review fuel filler door for locking tab operation. If the fuel filler door is operating properly, it should not be replaced. Advise the customer about the correct operation of the fuel filler door.
SSM 47735
Service Bulletin/Repair Instructions
Some 2018-2019 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 or no modem electronic serial number (ESN) displayed. To correct this condition, remove the TCU fuse for 5 minutes prior to programing. Delete all previous session files for the vehicle and do not install the TCU fuse until a new IDS session has been started. Once the new session has been started and the fuse reinstalled, the TCU can be programmed. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.
SSM 47711
Service Bulletin/Repair Instructions
Some 2016-2019 Ford and Lincoln vehicles equipped with SYNC 3 and a 6, 8 or 10 inch screen may show a pop-up message every key cycle that states 'SYNC can check for updates when connected to a WiFi network'. To remove the inconvenience of the pop-up the customer can either connect to a trusted WiFi network to complete the setup process or turn off WiFi in the WiFi settings located under the Settings menu. Adjusting the setting for the customer is not a warrantable defect.
TSB 18-2361
Service Bulletin/Repair Instructions
Some 2013-2018 C-Max, 2013-2019 Escape/Fusion/MKZ, 2015-2018 Focus, 2015-2019 Edge/F150/MKC/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017 Super Duty, 2018-2019 EcoSport/Expedition, and 2019 Nautilus vehicles may experience seat pan looseness, lateral movement, or clunk/thump noise on turns. Follow the Service Procedure steps to correct the condition.
SSM 47662
Service Bulletin/Repair Instructions
For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts. For all turbocharged engine applications, the turbocharger oil supply filter (6C683 gas engine/6L625 connector style or 6A968 diesel engine) must be replaced whenever the turbocharger or the turbocharger oil supply tube are replaced. Turbocharger bearing failure may occur if oil starvation occurs due to a restricted filter.
SSM 47649
Service Bulletin/Repair Instructions
2013 2018 C-Max, Fusion, and MKZ Hybrid vehicles using SOBDM-C module connectors do not require electrical/dielectric grease. If used it may induce module communication concerns. Codes present may be U0293 and a P0AA6. The Workshop Shop Manual (WSM) does not state to use it on these module connectors.
SSM 47635
Service Bulletin/Repair Instructions
When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes (DTCs), no start, no crank conditions or the IPC inoperative. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest.
SSM 47638
Service Bulletin/Repair Instructions
2013-2019 vehicles equipped with a LKS system with customer complaints of steering wheel vibration, steering pull or vehicle drift may be due to an alert and/or steering aid input from the LKS. The LKS system detects unintentional drifting toward the outside of the lane and alerts and/or aids vehicle to stay in the lane. Be sure the customer understands how the lane departure warning feature settings work for Alert (steering wheel vibration) and Aid (steering input toward lane center). Further information on the LKS can be found in the owners manual. If the customers concern is due to the LKS functioning as intended, do not attempt to repair.
18B24
Service Bulletin/Repair Instructions
Certain 2018 Model Year Explorer And Police Interceptor Utility Vehicles Key Off Load Battery Drain Certain 2018 Model Year MKZ Hybrid Vehicles Equipped with the Magnetic Appearance Package - Accelerator Pedal and Brake Pedal Cover Replacement
SSM 47538
Service Bulletin/Repair Instructions
Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit the Android Auto Preference menu selection is not present after an update to version 3.0 software. In prior versions of SYNC 3 software this menu was present, however in version 3.0 software the Android Auto Preference menu will only show up once an Android Phone has been initially connected to SYNC. This an operating characteristic of the Android Auto application after the SYNC 3.0 update and no repairs should be attempted.
SSM 47502
Service Bulletin/Repair Instructions
Some 2017-2018 Fusion, MKZ and C-Max vehicles with 2.0L Gas/Electric engine may exhibit an illuminated MIL with DTC P013A in the Powertrain Control Module(PCM). This may be due to an exhaust system leak. Exhaust leak inspection should be conducted before performing Powertrain Control/Emissions Diagnostics PC/ED Manual diagnostic routines. Inspect for carbon soot/moisture witness marks at exhaust connections. Inspect welds including CMS Boss, flex pipe and flanges. Inspect Catalyst Monitor Sensor(CMS) threads and crush washer to confirm sensor is fully seated in pipe boss. Do not use Vacutec smoke machine to diagnose sensor leaks. Applying soapy water solution to exhaust connections including CMS threads, while exhaust flow is restricted at the tailpipe and exhaust system is pressurized at 5 PSI(do not exceed 5 PSI), will increase ability to identify and confirm leaks
SSM 47489
Service Bulletin/Repair Instructions
When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes (DTCs), no start, no crank conditions or the IPC inoperative. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest.
TSB 18-2255
Service Bulletin/Repair Instructions
Some 2013-2018 Escape vehicles equipped with 1.5L/1.6L/2.0L EcoBoost, 2013-2018 Fusion vehicles equipped with 2.0L/2.7L EcoBoost, 2013-2018 MKZ vehicles equipped with 2.0L EcoBoost, 2017-18 MKZ vehicles equipped with 3.0L EcoBoost, 2015-2018 MKC vehicles equipped with 2.0L/2.3L EcoBoost, 2015-2018 Edge vehicles equipped with 2.0L/2.7L EcoBoost, 2016-2018 MKX vehicles equipped with 2.0L and 2.7L EcoBoost, 2016-2018 Explorer vehicles equipped with 2.3L EcoBoost, 2017-2018 Continental vehicles equipped with 2.7L/3.0L EcoBoost and 2016-2018 Focus RS equipped with 2.3L EcoBoost may exhibit a dark black fluid leak from the right side transfer case intermediate shaft seal. Follow the Service Procedure to correct the condition.
SSM 47462
Service Bulletin/Repair Instructions
2015-2018 Edge, Fusion, Focus, MKZ, MKC, Escape vehicles equipped with a 2.0L EcoBoost engine may exhibit coolant consumption, white smoke and/or a runs rough condition. Refer to the extended coolant pressure test and checking for combustion gases in Workshop Manual (WSM), Section 303-03A. If internal coolant loss is confirmed, further investigation of the head gasket interface is required. Carefully inspect the cylinder block and head for erosion, pitting, and flatness defects, primarily between the cylinder to cylinder bore bridges. If defects to the aluminum surface on the cylinder block and/or cylinder head are found, follow the cost cap tool for component replacement. Follow WSM, Section 303-01A for the repair procedures
SSM 47444
Service Bulletin/Repair Instructions
Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 not at the latest software level may exhibit Various Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, Slow System Response, etc. Check for SYNC software update under the OASIS Tab SYNC selection. If an update is available refer to WSM, Section 415-00 and update the APIM software. After Installation, complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
SSM 47446
Service Bulletin/Repair Instructions
Some Ford and Lincoln vehicles equipped with a 2.7L or 3.0L EcoBoost engine may exhibit an oil leak from the engine oil pan RTV seal. Replace the oil pan following the procedure in Workshop Manual (WSM) Section, 303-01. After removing the oil pan it is suggested to allow the crankcase to drain overnight to minimize the chance of residual oil contaminating the crankcase sealing rail. Remove all traces of old RTV and clean the engine sealing surface using only Motorcraftù Metal Brake Parts Cleaner, then wipe with Motorcraftù Metal Surface Prep Wipes and allow to air dry. Refer to WSM, Section 303-00 > RTV Sealing Surface Cleaning and Preparation. If possible, allow the new RTV sealant to cure for 4 hours before refilling the engine with oil. Skipping or improperly completing steps may result in repeat oil pan leaks.
SSM 47424
Service Bulletin/Repair Instructions
Some 2017-2018 Continental, MKC, MKX, MKZ, and Fusion vehicles with an instrument panel center mounted speaker and 2017-2018 Escape vehicles with Sony audio systems may exhibit an inoperative speed compensated volume feature. This may be due to the calibration in the audio control module (ACM). To correct the concern, reprogram the ACM to the latest calibration using the appropriate Ford scan tool release 110.03 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. For claiming, use causal part 18C869 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 47379
Service Bulletin/Repair Instructions
Various 2016-2018 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.
SSM 47380
Service Bulletin/Repair Instructions
Some 2016-2018 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. After Installation Complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
SSM 47265
Service Bulletin/Repair Instructions
Some Ford and Lincoln vehicles equipped with a 2.7L or 3.0L EcoBoost engines may exhibit an oil leak from the engine oil pan RTV seal. Replace the oil pan by performing the published Workshop Manual (WSM) service procedures. After removing the oil pan, it is suggested to allow the crankcase to drain overnight to minimize the chance of residual oil contaminating the crankcase sealing rail. Remove all traces of old RTV, clean the engine sealing surface with only Motorcraftù Metal Brake Parts Cleaner then wipe with Motorcraftù Metal Surface Prep Wipes, and allow to air dry as directed in WSM, Section 303-00, RTV Sealing Surface Cleaning and Preparation. If possible, after the new oil pan is installed, allow the new RTV sealant to cure for 4 hours before refilling the engine with oil. Ford is investigating this concern. Monitor OASIS for future updates.
SSM 47229
Service Bulletin/Repair Instructions
Some 2018 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 or no modem electronic serial number (ESN) displayed. To correct this condition, remove the TCU fuse for 5 minutes then reinstall. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.
SSM 47219
Service Bulletin/Repair Instructions
Various 2018 vehicles equipped with SYNC or SYNC 3 automatic system updates via WI-FI are unable to connect to the vehicles 4G WI-FI Hotspot. SYNC/SYNC3 with automatic system updates do not support connecting SYNC to the vehicles internal 4G WI-FI Hotspot if equipped. The SYNC automatic update feature must be connected to an external Wi-Fi source to function properly. No repairs should be made in attempt to correct this concern.
SSM 47201
Service Bulletin/Repair Instructions
Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab select Dealer Installed Accessory or Accessory Installation.
SSM 47204
Service Bulletin/Repair Instructions
Some 2015-2018 Fusion/MKZ/MKC/Escape/Edge vehicles equipped with a 2.0L EcoBoost engine may exhibit a runs rough condition with DTCs P0300, P0301, P0302, P0303, P0304 and/or P0316. This may be due to coolant intrusion due to corrosion on the engine block. To diagnose this concern, with the engine at normal operating temperature, pressurize the cooling system to 138 kPa (20 psi) and hold for 5 hours. If the coolant pressure drops 27.57 kPa (4psi), remove the spark plugs and inspect for coolant in the cylinders. If coolant is found in any of the cylinders, replace the engine long block assembly. Follow normal prior approval process for your Dealership. However, follow the diagnostic repair procedure in this article to determine correct repair. For claiming, use causal part 6006 and applicable labor operations in Section 6 of the SLTS Manual.
SSM 47194
Service Bulletin/Repair Instructions
Some 2017-2018 Fusion vehicles equipped with 2.7L and MKZ vehicles equipped with 2.0L or 3.0L Ecoboost vehicles without painted calipers and built on or before 5-Mar-2018, may exhibit a brake moan noise from the rear when backing up on the first application in the morning. To resolve this concern, replace the rear brake pads with a new brake pad kit part number JG9Z-2200-A. The brake pad kit contains a unique grease packet which must be used in conjunction with the new brake pads to resolve the concern. Refer to Workshop Manual (WSM), Section 206-00 for installation. For claiming, use causal part 2200 and applicable labor operations in section 2 of the service labor time standards (SLTS) manual.
SSM 47170
Service Bulletin/Repair Instructions
Some vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 47171
Service Bulletin/Repair Instructions
Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 and connected to an iPhone recently upgraded to iOS 11.2.5 may exhibit functional concerns where USB audio playback and App Link will not operate. This may also include, under certain conditions, no Bluetooth streaming. Apple has released iOS 11.2.6 to address this concern. Advise the customer to update the device to iOS 11.2.6 and re-evaluate before performing any diagnosis or repairs for this condition. To check the iOS software level on an Apple iOS device, select Settings > General > About on the device.
SSM 47129
Service Bulletin/Repair Instructions
Some 2013-2017 C-MAX Energi, 2013-2018 Fusion Energi, 2013-2018 C-MAX/Fusion Hybrid/MKZ Hybrid may exhibit a no start with battery energy control module (BECM) diagnostic trouble code (DTC) P0AE5. For 2015-2017 C-MAX Energi refer to the 2014 MY C-MAX Workshop Manual (WSM), Section 414-03A for normal diagnostics. For all vehicles, if WSM pinpoint testing for BECM DTC P0AE5 finds the DC/DC converter control module (14B227), cabin coolant heater (18K463) or A/C compressor (19703) has low high voltage circuit internal resistance, only replace the component found with low internal resistance. It is not necessary to replace the high voltage battery junction (10C666) along with the low resistance high voltage component. The WSM is currently under revision.
SSM 47100
Service Bulletin/Repair Instructions
Some 2016-2018 Ford and Lincoln Vehicle equipped with SYNC 3 and connected to an iPhone recently upgraded to iOS 11.2.5 may exhibit a concern where USB Audio playback and App Link applications will not function properly. This may also include, under certain conditions, no Bluetooth Streaming. Apple is aware of the issue and is working on a resolution with a future iOS release. No repairs should be performed at this time. To check the iOS software level on an Apple iOS device, select Settings > General > About on the device. Monitor OASIS for updates. Customers can also check Apple Support or connect to iTunes for the latest available iOS release for their phone.
SSM 47090
Service Bulletin/Repair Instructions
Some 2017-2018 Energi and Hybrid vehicles may exhibit a fuel door opening delay longer than 15 sec or unable to open condition without refueling system or fuel door related DTCs. This condition may be due to the high pressure fuel tank pressure transducer (HPFTPT) functionality. Check the HPFTPT after opening the fuel door by releasing the mechanical lever located in the trunk. Install supplemental refueling adaptor in the vehicle to open the capless fuel tank filler pipe. During key on engine off (KOEO) condition check if the fuel tank pressure transducer (FTPT) voltage is between 1.4 1.54 V at atmospheric pressure in the tank. If the voltage is within the range, FTPT is functioning as intended. Check the fuel vapor vent valve (FVVV), also called refueling valve, integrity by following Workshop Manual (WSM), Section 310-00.
SSM 47083
Service Bulletin/Repair Instructions
Some 2017-2018 MKZ vehicle built on or before 10-Oct-2017 may exhibit a steering wheel that does not travel to the full up position when the easy entry/exit feature is enabled. Reprogram the DSM using Integrated Diagnostic System (IDS) or Ford J2534 Diagnostic Software (FJDS) release 108.03 or higher. Perform a driver seat module (DSM) reset. Select Toolbox > Body > Service Functions > DSM Reset. Next, program the DSM using as-built. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 14C708 and applicable labor operations in section 10 of the service labor time standards (SLTS) manual.
SSM 47080
Service Bulletin/Repair Instructions
2010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.
SSM 47070
Service Bulletin/Repair Instructions
When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes (DTCs), no start or no crank conditions or the IPC inoperative. For Lincoln vehicles, this information is now listed in the Technical Inspection and Post Road Test Sections of ePDI on the PTS website. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest.
SSM 47000
Service Bulletin/Repair Instructions
Some 2013-2018 Escape/Fusion/MKZ vehicles equipped with 2.5L or 1.5L/2.0L/3.0L Ecoboost engine, 2015-2018 MKC/Edge/Explorer vehicles equipped with 2.0L/2.3L/2.7L EcoBoost engine, 2016-2018 MKX vehicles equipped with 2.7L Ecoboost engine, 2017-2018 Continental vehicles equipped with 2.7L/3.0L EcoBoost, and AWD may exhibit a fluid leak from the PTU intermediate shaft seal. Replacement of the intermediate shaft seal seal does not require removal of the PTU and does not require the use of the cover seal and bolt kit (CV6Z-7275-K) to perform the repair. Refer to the Workshop Manual (WSM), Section 308-07.
SSM 46930
Service Bulletin/Repair Instructions
Some 2016-2018 Ford or Lincoln vehicles equipped with SYNC 3 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure allowing time for the SYNC system to complete all tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
17-2225
Service Bulletin/Repair Instructions
Some 2013-2014 Fusion and 2013-2018 MKZ vehicles may exhibit unintended exterior mirror movement in wet weather conditions due to moisture in the exterior mirror connector. Follow the Service Procedure steps to correct the condition.
SSM 46901
Service Bulletin/Repair Instructions
Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not operational message being displayed. Connect the IDS and check the RCM and APIM for DTCs. If any of the following RCM DTCs U3000, U2100, U2101, U2300, U0455, B0080, B141B, B141C, B0054, B140C, B140D, B0057, B140E, B140F and/or APIM DTC U0452 is stored, then reprogram the RCM to the latest level using IDS or FJDS 107.04 or higher. After reprograming, perform an as-built configuration of the RCM. Make sure you are connected to the internet when entering module programming to obtain the latest updates. For claiming, use causal part 14B321 and applicable labor operations in section 10 of the service labor time standards (SLTS) manual. Calibration files may also be obtained at www.motorcraftservice.com
SSM 46900
Service Bulletin/Repair Instructions
Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (MIL) and a DTC P161A after PCM replacement. This may be due to the parameter reset procedure not being properly completed. To clear this DTC, use the Ford Integrated Diagnostic System (IDS) service tool or Ford J2534 Diagnostic Software, select - Toolbox - Body - Security - PATS Functions - Parameter Reset. Follow the on-screen instructions to complete the procedure. This procedure will transfer the existing Key ID information between the modules without the need of having 2 programmed PATS keys present. There is no need to program keys when the PCM is going to be replaced. Additional information can be found in the Workshop Manual (WSM), Section 419-01. Missing or lost keys are not warrantable.
17-2220
Service Bulletin/Repair Instructions
Some 2017-2018 Fusion and MKZ vehicles equipped with a 2.0L Gasoline Turbocharged Direct Injection (GTDI) engine and built on or before 29-Sep-2017 may exhibit an illuminated MIL with DTC P04DB (crankcase ventilation system disconnected) in the powertrain control module (PCM) memory. Reprogram the powertrain control module (PCM) using Integrated Diagnostic System (IDS) or Ford J2534 Diagnostic Software (FJDS) release 107.04 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com.
SSM 46860
Service Bulletin/Repair Instructions
Some 2016-2018 Ford or Lincoln vehicles equipped with SYNC 3 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure allowing time for the SYNC system to complete all tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
SSM 46854
Service Bulletin/Repair Instructions
Some 2017-2018 Fusion/MKZ/MKC/MKX/Continental with all audio systems and 2017-2018 Escape with Sony audio systems may exhibit an inoperative speed compensation volume feature. Do not attempt any repairs at this time. Engineering is investigating, monitor OASIS for updates.