Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SSM 55140
Service Bulletin/Repair Instructions
Some 2025-2026 Maverick vehicles built on or before 05-Dec-2025 and 2024-2026 Nautilus vehicles built on or before 04-Sep-2025 may exhibit limited power and display "Stop Safely Now" or "Service Vehicle Soon" stored in the message center after start up with diagnostic trouble codes (DTC) P0A5D, P0A60, P0A63, P0A6F, P0A72, P0A75, and/or P0E52 stored in the inverter system controller (SOBDMC). The Ford Diagnostic and Repair System (FDRS) may refer to this module as the "Secondary On-Board Control Module C". If the vehicle exhibits these conditions, replace the inverter system controller. Refer to Workshop Manual, Section 307-01B. For claiming, use causal part 7B012 and labor operations 12651D and 12651D56. NOTE: This article does not remove any RVC, Prior Approval or Warranty and Policy requirements for component replacement.
SSM 55131
Service Bulletin/Repair Instructions
Some 2025-2026 Aviator/Explorer/Expedition/F-150/Mustang Mach-E/Nautilus/Navigator vehicles may exhibit the hands-free BlueCruise feature intermittently/consistently unavailable when BlueCruise is active and when traveling in a "Blue Zone". Speed sign recognition may also be inaccurate. If there are no active relevant diagnostic trouble codes (DTC) present and the issue persists after multiple key cycles and if the BlueCruise System Health Check passes, download and run the "TCU - Reset Telematics Control Unit (TCU) Module" application using the latest software level of the Ford Diagnosis and Repair System (FDRS). If the condition is resolved, inform customers that this may be a temporary fix and engineering is currently working on a solution expected in Q4 2026. Monitor Professional Technician System (PTS) for additional information and schedule service appointments for customers once the repair becomes available. For claiming, use causal 14G229 and labor operations 12651D and 12651D4. If the condition persists after a test drive, refer to Workshop Manual (WSM), Section 419-03B for normal
SSM 55118
Service Bulletin/Repair Instructions
Some of the following vehicles: * 2023-2025 F-Super Duty built on or before 02-Feb-2025 * 2024-2026 Ranger/Bronco/Mustang * 2024-2025 F-150 built on or before 15-Jul-2025 * 2024-2025 Nautilus built on or before 16-Feb-2025 * 2025 Explorer/Aviator built on or before 01-Feb-2025 may exhibit all of the following symptoms: - "No Key Detected" message displayed on the instrument panel cluster (IPC). - Key fob does not work in the backup slot. - Remote keyless entry (RKE) (lock and unlock from the key fob) functionality will work to lock/unlock the vehicle. If the vehicle exhibits these symptoms, start the vehicle using both key fobs. If the no crank/no start condition with "No Key Detected" concern is present, reprogram both key fobs and retest. If the no crank/no start condition with "No Key Detected" is still present, replace the body control module (BCM). Refer to Workshop Manual (WSM), Section 419-10. For claiming, use causal part 15604 and labor operation MT55118SSM up to 1.8 hours.
SSM 55103
Service Bulletin/Repair Instructions
Some 2024-2026 Nautilus vehicles may exhibit an inoperative segment or individual light emitting diode (LED) in the rear mounted deck lid lamp assembly (part of the rear lamp assembly). To correct this condition, replacement of the finished assembly (13A565) is not required. To repair, replace the rear mounted deck lid lamp sub-assembly (13434) and transfer components from the original rear liftgate lamp. Refer to Workshop Manual (WSM), Section 417-01 > Removal and Installation > Rear Lamp Assembly and perform Steps 9-11.
SSM 55081
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles built on or before 23-Jan-2024 may exhibit a condition where the rear door power windows are locked when the child lock is off, and the rear door power windows are unlocked when the child lock is on. This may be due to the software in the body control module (BCM). To correct this condition, download and run the "BCM - Body Control Module (BCM) Software Update" application using the latest software version of the Ford Diagnosis and Repair System (FDRS) scan tool. For claiming, use causal part 15604 and labor operations 12651D and BCM.
PHX-26.2.0.11 Nautilus
Over The Air
26S51 Recall remedy: -Accessory Protocol Interface Module update to mitigate the loss of the pedestrian warning sound
SSM 55071
Service Bulletin/Repair Instructions
Some 2025-2026 Aviator/Explorer/Expedition/F-150/Mustang Mach-E/Navigator vehicles may exhibit the hands-free BlueCruise feature intermittently/consistently unavailable when BlueCruise is active and when traveling in a "Blue Zone". Speed sign recognition may also be inaccurate. If there are no active relevant diagnostic trouble codes (DTC) present and the issue persists after multiple key cycles and if the BlueCruise System Health Check passes, download and run the "TCU - Reset Telematics Control Unit (TCU) Module" application using the latest software level of the Ford Diagnosis and Repair System (FDRS). If the condition is resolved, inform customers that this may be a temporary fix and engineering is currently working on a solution expected in Q4 2026. Monitor Professional Technician System (PTS) for additional information and schedule service appointments for customers once the repair becomes available. For claiming, use causal 14G229 and labor operations 12651D and 12651D4. If the condition persists after a test drive, refer to Workshop Manual (WSM), Section 419-03B for normal diagnosti
SSM 55058
Service Bulletin/Repair Instructions
Some 2025-2026 Maverick vehicles built on or before 05-Dec-2025 and 2024-2026 Nautilus vehicles built on or before 04-Sep-2025 may exhibit limited power and display "Stop Safely Now" or "Service Vehicle Soon" stored in the message center after start up with diagnostic trouble codes (DTC) P0A5D, P0A60, P0A63, P0A6F, P0A72, P0A75, and/or P0E52 stored in the inverter system controller (SOBDMC). The Ford Diagnostic and Repair System (FDRS) may refer to this module as the "Secondary On-Board Control Module C". If the vehicle exhibits these conditions, replace the inverter system controller. Refer to Workshop Manual, Section 307-01B. For claiming, use causal part 7B012 and labor operations 12651D and 12651D58. NOTE: This article does not remove any RVC, Prior Approval or Warranty and Policy requirements for component replacement.
SSM 55031
Service Bulletin/Repair Instructions
Some 2021-2026 Ford/Lincoln vehicles may exhibit various symptoms including but not limited to the auto start/stop system not operating as intended with a "Check Charging System" message in the instrument panel cluster (IPC) while the charging system is operating properly with no charging related diagnostic trouble codes (DTC) stored. This may be due to someone using an aftermarket programmer to change the body control module (BCM) configuration to disable the auto start/stop system or perform other unsupported programming modifications. To correct this condition on F-150 and Bronco vehicles, download and run the Ford Diagnosis and Repair System (FDRS) application titled "BCM-Charging System Configuration Correction". Running this application will determine if the BCM configuration was modified by the customer and if so, provide the option to return the configuration back to factory settings. For other vehicle models exhibiting concerns related to unsupported aftermarket BCM programming, submit a Technical Support Request (TSR) requesting support to revert the BCM configuration
SSM 55019
Service Bulletin/Repair Instructions
Some 2024-2025 Nautilus vehicles may exhibit an intermittent false alarm activation. This may be due to the software in the body control module (BCM). Monitor the BCM alarm event parameter identifications (PID). If ALARM_EVT_1/2/3/4 show a value of "Interior Motion Detected", reprogram the BCM using the latest software level of the Ford Diagnosis and Repair System (FDRS) scan tool. For claiming, use causal 15604 and labor operations 12651D and BCM. If ALARM_EVT_1/2/3/4 does not show a value of "Interior Motion Detected", refer to Workshop Manual (WSM), Section 419-01A > Diagnosis and Testing > Pinpoint Test E (False Alarm Activation) for normal diagnostics and repair as necessary outside of this article.
SSM 54978
Service Bulletin/Repair Instructions
Some 2024-2026 Nautilus vehicles may exhibit a "Door Fault Service Required", "Transmission Not In Park" and/or "Hill Start Assist Not Available" message in the instrument panel cluster (IPC) with diagnostic trouble code (DTC) B1262:92 stored in multiple door latch control modules (DCME, DCMF, DCMG, and/or DCMH). DTC U0504 may also be stored in the gearshift module (GSM). This may be due to the software in the door latch control modules. To correct this condition, download and run the following applications using the latest software level of the Ford Diagnosis and Repair System (FDRS) scan tool. "DCME - Door Control Module E (DCME) Software Update" "DCMF - Door Control Module F (DCMF) Software Update" "DCMG - Door Control Module G (DCMG) Software Update" "DCMH - Door Control Module H (DCMH) Software Update" For claiming use causal part 58219A65 and labor operation MT58219SSM up to 0.5 hours.
SSM 54962
Service Bulletin/Repair Instructions
Some 2024-2026 Nautilus vehicles may exhibit a condition where the intrusion alarm will activate without an external source. This may be due to software in the body control module (BCM). Reprogramming or replacing the BCM or intrusion sensor may not resolve this condition. Inform customers that engineering is currently working on a solution for this condition that is expected in Q3 2026. Monitor Professional Technician System (PTS) for additional information and schedule service appointments for customers once the repair becomes available.
SSM 54924
Service Bulletin/Repair Instructions
Some 2024-2026 Nautilus vehicles equipped with an 8F35 transmission may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0767, P0766 and/or P2703 stored in the powertrain control module (PCM) and harsh/no reverse engagement. This may be due to the selectable one-way clutch (SOWC). To correct the condition, remove the transmission. Refer to Workshop Manual (WSM), Section 307-01. Disassemble the transmission only far enough to access the SOWC. Refer to WSM, Section 307-01 > Overhaul and perform Steps 24-65. The transmission range (TR) sensor does not have to be removed. Remove the SOWC assembly, disassemble the A-clutch and discard the SOWC. Refer to WSM, Section 307-01 > Overhaul and perform Steps 164-170. Assemble the new SOWC with the A-clutch components. Refer to WSM, Section 307-01 > Overhaul and perform Steps 173-179. The A-clutch seals can be reused unless damaged. Install the new SOWC and reverse the procedure to reassemble the transmission. Overhaul the main control valve body. Refer to WSM, Section 307-01 > Overhaul > Main Control Valve Body. Replace t
SSM 54916
Service Bulletin/Repair Instructions
Some 20242026 Nautilus vehicles may have previously exhibited unsuccessful programmable module installation (PMI) starting with a CallGetRestore Invalid hardware error message, when using the Ford Diagnosis and Repair System (FDRS) to program a new door latch control module E (DCME), door latch control module F (DCMF), door latch control module G (DCMG), and/or door latch control module H (DCMH). Diagnostic trouble code (DTC) U211B may also be stored in the door latch control module. The programming concern has been corrected. Download and run the applicable PMI application again using the latest software version of the FDRS scan tool. Make sure to follow any remaining steps to complete the door latch installation and programming. Refer to Workshop Manual (WSM), Section 501-14 > Removal and Installation > Front Door Latch/Rear Door Latch.
SSM 54918
Service Bulletin/Repair Instructions
Some of the following vehicles: 2025-2026 Mustang Mach-E vehicles built on or before 27-Jan-2026 2025-2026 Maverick/Bronco Sport vehicles built on or before 20-Jan-2026 2024-2026 Nautilus vehicles built on or before 02-Dec-2025 2023-2026 Escape/Corsair may exhibit reduced steering assist and a "Power Steering Assist Fault" message displayed in the instrument panel cluster (IPC) with the diagnostic trouble code (DTC) U2016:47 only, and no other steering DTCs stored in the power steering control module (PSCM). To correct this condition, reprogram the PSCM using the latest software level of the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 3C529 and labor operations 3504E and PSCM. If a software update is not available for the PSCM, the PSCM is already at the latest software level. Refer to Workshop Manual (WSM), Section 211-02 for normal diagnostics. If the vehicle does not exhibit any observable symptoms described above and the DTC is only present in continuous memory, this DTC should be ignored. No further service action
25B33
Other
Certain 2023-2025 Model Year Escape and Corsair, 2024-2025 Model Year Nautilus, 2025-2026 Model Year Bronco Sport and 2025 Model Year Maverick Vehicles Equipped with an Engine Block Heater System Block Heater Replacement
SSM 54878
Service Bulletin/Repair Instructions
Some 2024-2026 Nautilus non-hybrid and 2025-2026 Aviator vehicles equipped with 28 radio speakers (minor feature code IDBBN) and 2025-2026 Navigator vehicles may exhibit a no audio/sound condition with no communication with the audio digital signal processing module (DSP) with U0238 stored in the audio control module (ACM). This may be due to the DSP. To determine if the DSP is the root cause, remove the DSP fuse from the battery junction box (BCMC fuse F40 for Aviator, BCMC fuse F138 for Nautilus, BJB fuse F5 for Navigator). Inspect the fuse for an open and make sure the fuse has proper blade contact. After one minute, reinstall the good fuse. If the concern is still present or a fuse concern is found, refer to Workshop Manual (WSM), Section 415-00 for normal diagnostics. If communication has been re-established with the DSP, install a new DSP ordered from Ford Component Sales using the On-Line 1878 form to correct this condition. Refer to Workshop Manual (WSM), Section 415-00. For claiming, use causal part 18B849 and labor operations 12651D and 12651D13.
SSM 54828
Service Bulletin/Repair Instructions
Some 2024-2025 Lincoln Nautilus vehicles built on or before 17-Jul-2025 and equipped with continuous controlled damping (CCD) suspension (feature code DWAA9) may exhibit a clunk, rattle, knock, or thump noise from the rear suspension over bumps at lower speeds. To confirm a vehicle is built with a certain minor feature code, review the build information by clicking "Additional Information" under Vehicle ID Tab > Vehicle Information, or double-clicking the vehicle identification number (VIN) in the upper left corner on Professional Technician System (PTS). In some instances, the noise can be reproduced by a jounce test of the rear suspension on a level surface. This may be due to a concern with the rear shock absorbers. If a noise is confirmed from the rear shock absorbers, replace both shock absorbers. Refer to Workshop Manual (WSM), Section 204-02 > Removal and Installation > Rear Shock Absorber. For claiming, use causal part 18125 and labor operation 18125AT.
SSM 54829
Service Bulletin/Repair Instructions
Some 2024-2026 Nautilus and 2025-2026 Explorer/Aviator vehicles equipped with power autofold exterior mirrors may exhibit concerns with the passenger mirror not automatically folding in or out at times, while the driver side mirror automatically folds properly. This may be due to the software in the driver door module (DDM) and passenger door module (PDM). To correct the condition, reprogram the DDM and PDM using the latest software level of the Ford Diagnosis and Repair System (FDRS) scan tool. For claiming, use causal part 14B291 and labor operation MT14B291SSM up to 0.4 hours.
SSM 54823
Service Bulletin/Repair Instructions
Some 2025-2026 Maverick vehicles built on or before 05-Dec-2025 and 2024-2026 Nautilus vehicles built on or before 04-Sep-2025 may exhibit limited power and display "Stop Safely Now" or "Service Vehicle Soon" stored in the message center after start up with diagnostic trouble codes (DTC) P0A5D, P0A60, P0A63, P0A6F, P0A72, P0A75, and/or P0E52 stored in the inverter system controller (SOBDMC). The Ford Diagnostic and Repair System (FDRS) may refer to this module as the "Secondary On-Board Control Module C". If the vehicle exhibits these conditions, replace the inverter system controller. Refer to Workshop Manual, Section 303-14B for Nautilus and 303-14C for Maverick. For claiming, use causal part 7B012 and labor operations 12651D, 12651D4 and 12651D58. <br /><br /> NOTE: This article does not remove any RVC, Prior Approval or Warranty and Policy requirements for component replacement.
DDM-26.21.5 Nautilus
Over The Air
Quality improvements include: -Prevents window bounce backs after using the one touch up feature
SSM 54810
Service Bulletin/Repair Instructions
Some 2024-2026 Nautilus non-hybrid and 2025-2026 Aviator vehicles equipped with 28 radio speakers (minor feature code IDBBN) and 2025-2026 Navigator vehicles may exhibit a no audio/sound condition with no communication with the audio digital signal processing module (DSP) with U0238 stored in the audio control module (ACM). This may be due to the DSP. To determine if the DSP is the root cause, remove the DSP fuse from the battery junction box (BCMB fuse F40 for Aviator, BCMB fuse F138 for Nautilus, BJB fuse F5 for Navigator). Inspect the fuse for an open and make sure the fuse has proper blade contact. After one minute, reinstall the good fuse. If the concern is still present or a fuse concern is found, refer to Workshop Manual (WSM), Section 415-00 for normal diagnostics. If communication has been re-established with the DSP, install a new DSP ordered from Ford Component Sales using the On-Line 1878 form to correct this condition. Refer to Workshop Manual (WSM), Section 415-00. For claiming, use causal part 18B849 and labor operations 12651D and 12651D13.
TSB 26-2185
Service Bulletin/Repair Instructions
This bulletin supersedes 25-2621. Reason for update: add 2026 model year vehicles and Transit, update the causal part number (15604), update the Service Procedure, update the service labor operations for 2023 F-Super Duty, and add service labor operations for Transit. Some vehicles listed in the Model statement above may exhibit a no crank/no start condition where the customer cannot start their vehicle. The vehicle may also exhibit a "No Key Detected" message displayed on the instrument panel cluster (IPC), and no key fob works in the back up slot. The remote keyless entry (RKE) functionality will work to lock/unlock the vehicle.
TSB 26-2196
Service Bulletin/Repair Instructions
This bulletin supersedes 26-2100. Reason for update: To update vehicle symptoms, affected vehicle lines, and model years. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: Poor speaker sound quality (static, pop, crackle) while using Apple CarPlay® or Bluetooth audio Poor or muffled outbound phone call sound quality while using Apple CarPlay® or Bluetooth audio This may be due to the software in the accessory protocol interface module (APIM).
SSM 54757
Service Bulletin/Repair Instructions
Some 2024-2026 Nautilus vehicles may require replacement of the front seat track motor for various reasons. If Workshop Manual (WSM), Section 501-10A > Front Seats > PPT A leads to front seat track motor replacement, a lower level service part is now available - PU5Z-14547-A (driver side) and PU5Z-14547-B (passenger side). If only the front seat track motor requires replacement, it is not necessary to replace the front seat cushion structure assembly.
SSM 54751
Service Bulletin/Repair Instructions
Some 2024-2026 Nautilus non-hybrid vehicles equipped with 28 radio speakers (minor feature code IDBBN) and 2025-2026 Navigator vehicles may exhibit a no audio/sound condition with no communication with the audio digital signal processing (DSP) module and diagnostic trouble code (DTC) U0238 stored in the audio control module (ACM). Remove the DSP fuse from the battery junction box (BCMC) F138 for Nautilus, (BJB) F5 for Navigator. Inspect the fuse for an open and ensure the fuse has proper blade contact. After one minute, reinstall the good fuse. If the concern is still present or a fuse concern is found, continue with normal diagnostics in Workshop Manual (WSM), Section 415-00 Information and Entertainment System > General Information > Diagnosis and Testing. If communication has been re-established with the DSP module, engineering is currently working on a solution for this condition that is expected by Q2 2026. Replacement or reprogramming of the DSP will not resolve this condition. Monitor Professional Technician System (PTS) for additional information and schedule service appointments for customers
SSM 54706
Service Bulletin/Repair Instructions
Some 2024-2026 Nautilus vehicles built on or before 06-Nov-2025 may exhibit an inoperative driver heated seat with diagnostic trouble code (DTC) B1208:2A stored in the driver seat module (DSM) and/or inoperative front passenger heated seat with DTC B120A:2A in the passenger front seat module (SCMB).
SSM 54647
Service Bulletin/Repair Instructions
Some 20242026 Nautilus vehicles built on or before 06-Nov-2025 may exhibit an inoperative driver and/or front passenger heated seat with diagnostic trouble code (DTC) B1208:2A stored in the driver seat module (DSM) and/or DTC B120A:2A in the passenger front seat module (SCMB). Inform the customer that Ford is currently working on a solution for this condition that is expected Q2 2026. Monitor Professional Technician System (PTS) for additional information and schedule a service appointment for the customer once the repair becomes available. If a customer vehicle exhibits this concern, submit a Vehicle Concern Report. To submit a report, click on the "Submit Global Concern Report (GCR)" link at the upper right of the PTS Vehicle ID screen (vehicle identification number ÝVIN¨ required) and fill out the form. Do not use the "Report A Problem" link to submit a report for this condition.
DSP-25.2.21.2 Nautilus
Over The Air
26C10 Recall remedy -Addresses instances where the trailer lights and trailer brakes may not function
SSM 54643
Service Bulletin/Repair Instructions
Some 2024-2026 Nautilus non-hybrid vehicles may exhibit a rattle or buzzing noise from under the center of the car during light throttle, low engine revolutions per minute (RPM) driving conditions, often between 30-40 mph (48-64 km/h). The noise may be more noticeable when ambient temperatures are below 40°F (4°C). Inform the customer that Ford is currently working on a solution for this condition that is expected Q4 2026. This concern does not affect vehicle durability and the customer can continue to drive the vehicle. Monitor Professional Technician System (PTS) for additional information and schedule a service appointment for the customer once the repair becomes available.<br /><br /> If a customer vehicle exhibits this concern, submit a Vehicle Concern Report. To submit a report, click on the "Submit Global Concern Report (GCR)" link at the upper right of the PTS Vehicle ID screen (vehicle identification number ÝVIN¨ required) and fill out the form. Do not use the "Report A Problem" link to submit a report for this condition.
TSB 26-2100
Service Bulletin/Repair Instructions
This article supersedes TSB 25-2477 to update the Labor Operation Descriptions. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: Poor speaker sound quality (static, pop, crackle) while using Bluetooth audio Poor outbound phone call sound quality while using Bluetooth This may be due to the APIM (accessory protocol interface module) software.
SSM 54581
Service Bulletin/Repair Instructions
Some 2024-2026 Nautilus and 2025-2026 Explorer/Aviator vehicles equipped with power folding mirrors may exhibit concerns with the auto folding mirror functionality not matching the status selected by the switch in the center display screen menu. Examples include auto folding not operating when the switch is enabled and/or auto folding continuing to function when the switch is disabled. This may be due to the software in the driver door module (DDM) and passenger door module (PDM). Power folding mirror operation from the physical button is not affected by this condition. Inform customers that engineering is currently working on a solution for this condition that is expected in Q4 2026. Replacement or reprogramming of the accessory protocol interface module (APIM), DDM, or PDM will not resolve this condition. Monitor Professional Technician System (PTS) for additional information and schedule service appointments for customers once the repair becomes available.<br /><br /> If the vehicle exhibits this condition, submit a Vehicle Concern Report. To submit a report, click on the "Submit Global Concern Report"
SSM 54582
Service Bulletin/Repair Instructions
Some 2024 Nautilus and 2025 Explorer vehicles equipped with the Google Maps Navigation System (minor feature code HKCGA) may experience a blank/white Google map screen, inoperative live traffic data, inoperative voice assistant, the inability to sign into a Google account in the center touch screen, unable to access the Google Play Store in the center display screen, and/or inability to connect to other apps in the center display screen. This may be due to the vehicles Connectivity Package not being activated. To verify if the vehicle has an active Connectivity Package (free or paid) enter the vehicle identification number (VIN) in Professional Technician System (PTS) then navigate to the upper blue tab titled Connected Vehicle > Vehicle Software Subscriptions. It will clearly state if the vehicle has a trial or paid subscription, along with the expiration date. These vehicles come with a free Connectivity Package that lasts for 1 year. To activate the free trial period or to subscribe to a paid subscription, have the customer follow the steps located within The Ford/Lincon App and follow the prompts
ACM-25.3.3 Nautilus
Over The Air
25SA2 Recall remedy - Audio Control Module update to address intsances where the pedestrian sounder alert sound may not be generated by the vehicle
TSB 25-2621
Service Bulletin/Repair Instructions
Some vehicles listed in the Model statement above may exhibit a no crank/no start condition where the customer cannot start their vehicle. The vehicle may also exhibit a "No Key Detected" message displayed on the instrument panel cluster (IPC), and no key fob works in the back up slot. The remote keyless entry (RKE) functionality will work to lock/unlock the vehicle.
SSM 54556
Service Bulletin/Repair Instructions
All 2024-2025 Nautilus and 2025 Explorer/Aviator/Expedition/Navigator vehicles will have the Alexa Built-In feature removed from the vehicle in Q1 2026 due to the end of life of Amazon Alexa services in all Ford/Lincoln Digital Experience vehicles. Google Assistant will continue to be the default voice assistant in these vehicles. No additional actions should be taken in an attempt to restore Alexa Built-In functionality.
TSB 26-2018
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model statement above may exhibit a grunt-type noise from the front brakes during initial brake applications that goes away after the brakes warm-up. A video demonstrating this condition is available in the Service Procedure below. This may be due to the front brake discs and pads.
SSM 54518
Service Bulletin/Repair Instructions
Some 2024-2026 Nautilus, 2025-2026 Explorer/Aviator and 2025 Expedition/Navigator vehicles may exhibit a concern where during an inbound phone call using CarPlay®, the person in the vehicle cannot be heard. This may be due to the software in the accessory protocol interface module (APIM). Replacement or reprogramming of the APIM will not resolve this condition. Inform customers that engineering is currently working on a software solution for this condition and will be released via a software update delivered over-the-air (OTA) expected by April 2026. The software will update automatically if vehicle connectivity is enabled in the vehicle settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update by May 2026. Monitor Professional Technician System (PTS) for additional information.
SYNC-25.2.0.16.1 Nautilus
Over The Air
Quality Improvements Include: - Bug Fixing and Feature improvements. - Resolves black screen issue caused when there is no SiriusXM disk space.
SSM 54502
Service Bulletin/Repair Instructions
Some 2025-2026 Expedition/Navigator/Explorer/Aviator and 2024-2026 Nautilus vehicles equipped with the Google Maps Navigation System (minor feature code HKCGA) may experience a blank screen for Google Maps or the absence of live traffic data. To correct this condition, refer to the Workshop Manual (WSM), Section 415-00 > Diagnosis and Testing > Information and Entertainment System. The WSM has been updated with improved diagnostics for this condition. To confirm whether a vehicle is built with a specific minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner of the Professional Technician System (PTS).
TCU-25.2.8.5 Nautilus
Over The Air
Quality improvements include: -Addresses a loss of connectivity caused by a Cellular Domain Service outage
PHX-25.1.2.5.5 Nautilus
Over The Air
Quality improvements include: -Android Auto enhancements -Android security updates
25L02
Other
Special Field Action 25L02 Certain 2017-2024 Model Year California Emissions-Certified Vehicles Transmission Control Assembly Reimbursement
ECG-25.2.8.5 Nautilus
Over The Air
Quality improvements include: -Enhanced LincolnWay connectivity
TCU-25.2.8.4 Nautilus
Over The Air
Quality improvements include: -Includes a recovery mechanism for memory data in the Telematics Control Unit
SSM 54339
Service Bulletin/Repair Instructions
For 2024-2025 Nautilus vehicles, if diagnostics lead to the replacement of the front seat cushion extension adjuster, a lower level part is now available (R2TZ-14C724-A). It is not necessary to replace the front seat cushion extension adjuster if only the front seat cushion extension motor assembly is damaged.
TSB 25-2477
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: Poor speaker sound quality (static, pop, crackle) while using Bluetooth audio Poor outbound phone call sound quality while using Bluetooth This may be due to the APIM (accessory protocol interface module) software.
SSM 54264
Service Bulletin/Repair Instructions
Some 2024-2025 Nautilus vehicles may exhibit a grunt-type noise from the front brakes during initial brake applications that goes away after the brakes warm-up. A video demonstrating this condition is available on PTS for 2024-2025 Nautilus under the Service Tips Tab > Reference Guides > Front Brake Grunt Video. For vehicles that exhibit a noise comparable to the video only, refer to the following direction depending on vehicle build date.<br /><br /> * Vehicles built on or before 13-Jun-2024, that have previously had front disc brake rotors replaced with part number PZ1Z-1125-B: Engineering is investigating further brake noise improvements with a solution targeted for late Q4 2025. This condition does not affect vehicle durability and no additional diagnosis or service should be expected to impact this condition at this time.<br /><br /> * Vehicles built on or before 13-Jun-2024, that have not had front brake service: replace both front brake disc rotors with part number PZ1Z-1125-B. Refer to the Workshop Manual (WSM), Section 206-03 Front Disc Brake > Removal and Installation.
SSM 54252
Service Bulletin/Repair Instructions
For 2024-2025 Nautilus vehicles, if diagnostics lead to replacing the rear seat armrest cup holder, a lower-level part is now available (base part number 5413562). It is not necessary to replace the rear seat armrest assembly if only the rear seat armrest cup holder is damaged.
SSM 54250
Service Bulletin/Repair Instructions
Some 2024-2025 Escape Hybrid/Maverick Hybrid/Nautilus Hybrid/F-150 non-Lightning/F-Super Duty/Bronco and 2025 Expedition/Navigator/Ranger vehicles where customers have installed an aftermarket supplemental braking system may experience a discharged 12-volt battery after recreational towing. This may be due to the supplemental braking system keeping the vehicle awake during brake applications. Advise customers that while recreational towing the vehicle with a supplemental braking system installed, it is recommended to use a 12-volt battery charger connected to a power source external to the vehicle being towed. The Owners Manual is in process of being updated with this information.
SSM 54227
Service Bulletin/Repair Instructions
Some 2024-2025 Nautilus and 2025 Explorer/Aviator/Expedition/Navigator vehicles equipped with Ford/Lincoln Digital Experience may exhibit a "Map Source Not Available" message on the instrument panel cluster display (IPC) when using Google Maps via Apple CarPlay®. Google Maps does not yet support displaying the navigation map on the IPC within the Apple CarPlay® environment and this is currently the expected behavior. Replacing or reprogramming the accessory protocol interface module (APIM) will not resolve this condition and no diagnosis or repair is necessary. Inform the customer that a future Google Maps update for iPhone is anticipated to enable this functionality. This update will be delivered directly through the Google Maps app on their iPhone and will not require an over the air (OTA) software update or dealership visit.
TSB 25-2421
Service Bulletin/Repair Instructions
This article supersedes TSB 25-2283 to add production cutoff dates. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: Inbound call cannot be heard Wireless charger icon inaccurate Auto hold, auto start-stop, and/or defrost button LED indicators inoperative This may be due to the accessory protocol interface module (APIM) software.
PHX-25.1.2.4 Nautilus
Over The Air
Quality improvements include: -Addition of In-Vehicle Voice Feedback on Phoenix screens - Infotainment system updates
ECG-25.2.8.4.1 Nautilus
Over The Air
Quality improvements include: -Robustness action to ensure Diagnostic Trouble Codes are being set correctly.
TSB 25-2416
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model statement above may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P052B stored in the powertrain control module (PCM). This may be due to the software in the PCM.
TSB 25-2365
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model statement above may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2450 stored in the powertrain control module (PCM). This may be due to the software level of the PCM.
SSM 54090
Service Bulletin/Repair Instructions
Some 2021-2025 Ford and Lincoln vehicles equipped with SYNC4/Digital Experience may exhibit an unsuccessful telematics control unit module (TCU) software update or software activation during a universal serial bus (USB) update. This may be due to the vehicle connectivity setting being disabled.
SSM 54051
Service Bulletin/Repair Instructions
Some 2024-2025 Nautilus, 2025 Explorer/Aviator/Expedition/Navigator vehicles may occasionally require a hard reset of the Ford/Lincoln Digital Experience system. To perform a hard reset, press and release the volume button on the center console 5 times within 7 seconds. Some vehicles with older level software may require the volume button to be pressed and held for at least 5 seconds. The Owners Manual is in process of being updated with this information.
TSB 25-2283
Service Bulletin/Repair Instructions
This article supersedes TSB 25-2157 to add a customer symptom. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: Inbound call cannot be heard Wireless charger icon inaccurate Auto hold, auto start-stop, and/or defrost button LED indicators inoperative This may be due to the APIM (accessory protocol interface module) software.
SSM 53971
Service Bulletin/Repair Instructions
Some 2023-2025 Escape vehicles equipped with a 1.5L/2.0L EcoBoost engine, 2023-2025 Corsair vehicles equipped with a 2.0L EcoBoost engine, 2024-2025 Nautilus vehicles equipped with a 2.0L EcoBoost engine, 2024-2025 Mustang vehicles with a 2.3L EcoBoost engine, and 2025 Bronco/Explorer/Ranger vehicles equipped with a 2.3L EcoBoost engine may exhibit an engine misfire condition with diagnostic trouble codes (DTC) P0301, P0302, P0303 and/or P0304 set in the powertrain control module (PCM). This may be due to the spark plugs and/or ignition coils. To correct the condition, refer to Workshop Manual (WSM), Section 303-07 for normal diagnostics.
TSB 25-2275
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model statement above may exhibit no audio/sound and/or replacement DSP programmable module installation (PMI) that does not complete. This may be due to the software in the DSP.
SSM 53890
Service Bulletin/Repair Instructions
Some 2024-2025 Nautilus and 2025 Aviator vehicles equipped with a 12 channel DSP (minor feature code IDBAV for Nautilus or IDBBJ for Aviator) may exhibit a no audio/sound concern or programmable module installation (PMI) incomplete on a replacement DSP. To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS). This concern may be due to software in the DSP. For vehicles with a no sound concern, reprogram the DSP using the latest software level of the Ford Diagnosis and Repair System (FDRS) scan tool. If the no sound concern continues, refer to Workshop Manual, Section 415-00 for further diagnosis. For error messages during PMI of a replacement DSP, attempt PMI again using the latest software level of the FDRS scan tool. For claiming, use causal part 18B849 and labor operations 12651D and 12651D4.
BCM-24.6.1 Nautilus
Over The Air
Quality improvements include: -Enhanced keyfob responsiveness for an improved passive entry experience
BLEM-24.13.3 Nautilus
Over The Air
Quality improvements include: -Enhanced phone as a key functionality
SSM 53880
Service Bulletin/Repair Instructions
Some 2024-2025 Nautilus, 2025 Explorer/Aviator/Expedition/Navigator vehicles may occasionally require a hard reset of the Ford/Lincoln Digital Experience system. To perform a hard reset, press and release the volume button on the center console 5 times within 7 seconds. Some Nautilus vehicles with older level software, may require the volume button to be pressed and held for at least 5 seconds. The Owners Manual is in process of being updated with this information.
VDM-24.8.1.5 Nautilus
Over The Air
Quality improvements include: -Addresses key off load battery usage caused by the Vehicle Dynamics Control module staying awake
25-DDM-25.20.4.1 Nautilus
Over The Air
"Quality improvements include: - Reduces the window's closing force -Enhanced window operation"
25-OTA PHX-25.DC Nautilus
Over The Air
Quality improvements include: -Removes the non working global close toggle from the infotainment system settings menu
SSM 53854
Service Bulletin/Repair Instructions
Some 2024-2025 Nautilus vehicles may exhibit a driver seat module (DSM) programmable module installation (PMI) failure with an error stating "Procedure Unsuccessful-FlashSoftware Failed to flash RU5T-14C030-AE" after replacement.
25-OTA SU-10.2.4 Nautilus
Over The Air
Quality improvements include: -Removes a potential error state that causes a persistent chime -Allocates more graphics memory and stability monitoring for black/green screen prevention
25-PT-24.10.1 Nautilus
Over The Air
Quality improvements include: -Addresses a potential warning light and loss of regenerative braking caused by a bug in the controller area network software. Friction braking is still available to stop the vehicle
SSM 53759
Service Bulletin/Repair Instructions
After replacement of any TRON module, the gateway module (GWM) and the TRON capable modules can set diagnostic trouble codes (DTCs) U211A, U211B, U211C, U3034, U3035, U3036, U35D9, U35DA and/or U35DB if the secret authentication security keys are not aligned between the modules, a loss of communication is occurring between modules and/or a module is not responding. This may be a result of missing the new module secret authentication security key obtained when running the Ford Diagnosis and Repair System (FDRS) "Trusted Real-Time Operation Network (TRON) Module Authentication" procedure after replacement. When replacing a TRON capable module, run the FDRS "Trusted Real-Time Operation Network (TRON) Module Authentication" procedure in the GWM tool box, not in the toolbox of the module with the DTC's, to distribute a new set of secret authentication security keys to all TRON-capable modules. Using the specific vehicle identification number (VIN), refer to Workshop Manual (WSM), Section 418-00 and 418-01 for updated DTCs, applicable TRON module listings and pinpoint tests.
TSB 25-2185
Service Bulletin/Repair Instructions
This article supersedes TSB 24-2175 to update vehicles affected and cap labor times. Some of the vehicles listed in the Model statement above may have a clock that is inaccurate and/or weather information may not be able to update along with the inability to sign-in to Google Automotive Services to update or edit a profile. During this time the Google Maps may also not display in the panoramic display screen next to the speedometer. This may be due to a concern with the telematics control unit (TCU) module software. NOTE: It is normal for the Google Maps to not appear in the panoramic display when in calm mode or when using the Waze app. NOTE: The TCU software update that addresses the symptom listed in this article may have been delivered over-the-air (OTA) to connected vehicles that have automatic updates enabled through the vehicle's center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the TCU has successfully completed recently and the customer
25-PT-24.11.0 Nautilus
Over The Air
Quality improvements include: -Addresses a loss of communication between the Hybrid Powertrain Control Module and the ABS module that may set a false Diagnostic Trouble Code which causes the regenerative braking to be disabled and a check engine light to appear
25-OTA PT-24.9.2 Nautilus
Over The Air
Quality improvements include: -Addresses a loss of communication between the Hybrid Powertrain Control Module and the ABS module that may set a false Diagnostic Trouble Code which causes the regenerative braking to be disabled and a check engine light to appear
SSM 53653
Service Bulletin/Repair Instructions
Some 2024-2025 Nautilus vehicles may exhibit a temporary U2404 DTC after programming the gateway module (GWM). This DTC will clear itself after 10 minutes of ignition off time. Additional programming or module replacement will not resolve the condition. If the DTC is still present after 10 minutes, diagnose using normal Workshop Manual (WSM) diagnostics.
TSB 25-2157
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: Inbound call cannot be heard Wireless charger icon inaccurate This may be Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: Inbound call cannot be heard Wireless charger icon inaccurate This may be due to the APIM (accessory protocol interface module) software due to the APIM (accessory protocol interface module) software.
SSM 53638
Service Bulletin/Repair Instructions
After replacement of any TRON module, the gateway module (GWM) and the TRON capable modules can set diagnostic trouble codes (DTCs) U211A, U211B, U211C, U3034, U3035, U3036, U35D9, U35DA and/or U35DB if the secret authentication security keys are not aligned between the modules, a loss of communication is occuring between modules and/or a module is not responding. This may be a result of missing the new module secret authentication security key obtained when running the Ford Diagnosis and Repair System (FDRS) "Trusted Real-Time Operation Network (TRON) Module Authentication" procedure after replacement. When replacing a TRON capable module, run the FDRS "Trusted Real-Time Operation Network (TRON) Module Authentication" procedure to distribute a new set of secret authentication security keys to all TRON-capable modules. Using the specific VIN, refer to Workshop Manual (WSM), Section 418-00 and 418-01 for updated DTCs, applicable TRON module listings and pinpoint tests.
SSM 53601
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer/Aviator, 2020-2025 Police Interceptor Utility, 2020-2025 Escape/Corsair, 2022-2025 Maverick, and 2024-2025 Nautilus vehicles equipped with a hybrid powertrain may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2450:00 stored in the powertrain control module (PCM). This may be due to an evaporative emission system concern or may also be caused by the customer overfilling the fuel tank. If this condition occurs, perform normal diagnosis per Workshop Manual (WSM) Section, 303-13 and repair as necessary. Inform the customer that the condition may have been caused by overfilling of the fuel tank and to not top-off the fuel tank when the fuel pump nozzle automatically shuts off for the first time. Refer the customer to the Fuel and Refueling section of their Owner Manual for additional information.
SSM 53561
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may exhibit the driver seat and steering column moving to the saved memory position instead of the easy entry position when approaching or unlocking the vehicle with the key fob linked to the profile, and/or a low or discharged 12-volt battery.
OTA ECG-24.2.5.7 Nautilus
Over The Air
Quality improvements include: -Enahnced connectivity experience -Enhanced software update performance
TSB 25-2074
Service Bulletin/Repair Instructions
This article supersedes TSB 24-2384 to update the vehicle lines and model years affected.
SSM 53474
Service Bulletin/Repair Instructions
Some 2019-2024 Edge and 2019-2023 Nautilus vehicles equipped with a 2.0L engine may exhibit a repeat block heater failure.
TSB 25-2070
Service Bulletin/Repair Instructions
This article supercedes TSB 24-2319 to revise the service procedure, update the labor times associated with the Service Procedure from M-time to fixed time.
SSM 53465
Service Bulletin/Repair Instructions
Some 2021-2024 Bronco Sport, 2020-2024 Escape/Corsair/Edge/Nautilus/Transit Connect and 2022-2024 Maverick vehicles may exhibit erratic shifting and/or a transmission fluid venting condition. If during the preliminary inspection the transmission fluid is found to be a foamy pink color, this may indicate possible cross contamination of engine coolant and transmission fluid due to an internally leaking transmission fluid cooler assembly.
SSM 53443
Service Bulletin/Repair Instructions
2024-2025 Nautilus vehicles require inspection and removal and discard of O-rings or debris that may be stuck in the direct injection fuel rail injector bores when removing or replacing the injectors for any reason.
OTA TCU-24.2.5.9 Nautilus
Over The Air
"Quality improvements include: -Robustness action to improve connectivity and location dependent features."
SSM 53377
Service Bulletin/Repair Instructions
Some 2024 Nautilus and 2025 Aviator vehicles equipped with a 24 channel audio digital signal processing module (DSP) (minor feature code IDBBN) may exhibit a no audio/sound condition with no communication with DSP.
24B54
Other
2024 Lincoln Nautlus 24B54 Client Outreach
SSM 53329
Service Bulletin/Repair Instructions
Some 2024-2025 Nautilus vehicles may exhibit a grunt-type noise from the front brakes during initial brake applications that goes away after the brakes warm-up.
OTA BCM-24.6.1 Nautilus
Over The Air
Quality improvements include: -Robustness action to ensure Passive entry works after vehicle goes into deep sleep
OTA BLEM 24.13.3 Nautilus
Over The Air
Quality improvements include: -Enhanced phone as a key performance -Adresses Key Off Load alert issues related to the Bluetooth Low Energy Module Software
SSM 53289
Service Bulletin/Repair Instructions
Some 2024-2025 Nautilus and 2025 Explorer/Aviator vehicles may exhibit a concern where during an inbound phone call the person in the vehicle cannot be heard.
SSM 53280
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may exhibit a concern with the driver seat and steering column moving to the saved memory position instead of the easy entry position when approaching or unlocking the vehicle with the key fob.
24B23 S1
Other
Certain 2024 Model Year Nautilus Full Hybrid Electric Vehicles High Pressure Fuel Injector Replacement
TSB 24-2384
Service Bulletin/Repair Instructions
Some 2023-2025 Escape/Corsair vehicles equipped with a 1.5L or 2.0L EcoBoost engine, 2024 Mustang vehicles equipped with a 2.3L EcoBoost engine, 2024-2025 Nautilus, and 2025 Explorer vehicles equipped with a 2.3L EcoBoost engine may exhibit an engine misfire condition with diagnostic trouble codes (DTC) P0301, P0302, P0303 and/or P0304 set in the powertrain control module (PCM).
OTA ABS-24.70.5 Nautilus
Over The Air
Quality improvements include: - Reduction in Key Off Load Battery Drain due to ABS module Software.
TSB 24-2258
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles built on or before 13-May-2024 may exhibit a rattle noise from the rear outboard seat area.
SSM 53099
Service Bulletin/Repair Instructions
Some 2024 Nautilus customers may notice the side mirror autofold feature inoperative after FSA 24C24 has been completed.
24B23
Other
Ford Customer Relationship Center (CRC) phone call to Customers – Communication Script for 24B23
OTA DSMC-24.8.5 Naut
Over The Air
Quality improvements include: - Reduction in Driver State Monitior Control (DSMC) module based Key Off Load Battery Drain
OTA VDM-24.8.1.5 Naut
Over The Air
Quality improvements include: - Reduction in Vehlce Dynamic Module (VDM) module based Key Off Load Battery Drain
SSM 53064
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may exhibit a concern with the driver seat and steering column moving to the saved memory position instead of the easy entry position when approaching or unlocking the vehicle with the key fob.
SSM 53057
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles built on or before 23-Jan-2024 may exhibit a condition where the front driver door can not be unlocked using the passive entry (Intelligent Access) feature.
24-OTA SU 10.2.4 Naut
Over The Air
-Adds option to turn off Rear Seat Occupant Alert when popup occurs. -Eliminates potential for persistant chimes over the back up chime speaker - Improves Tire Pressure Monitoring system display smoothness. -Reduced system reboots through improved system stability. - Provides remedy software for customer satisfaction program, updating the Phoenix Accessory Protocol Interface Module to latest version.
24-OTA SU 10.3.0 Nautilus
Over The Air
-Improved connectivity. -Reduces TCU based Key Off Load battery drain. - Map orientation improvement - removes false"IP Configuration Failure" message when wrong WiFi password is entered. - Improves functionality of Stolen Vehicle Services
TSB 24-2319
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles equipped with a FHEV powertrain may exhibit an illuminated MIL with DTCs P0300, P0316 and/or P051B stored in the PCM. This may be due to the software level of the PCM.
SSM 53041
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles built on or before 01-May-2024 may exhibit a front exterior farewell grille lighting event randomly occuring 30-60 minutes after the vehicle is parked.
SSM 53004
Service Bulletin/Repair Instructions
Some 2024 Nautilus and 2025 Aviator vehicles equipped with a 24 channel audio digital signal processing module (DSP) (minor feature code IDBBN) may exhibit a no audio/sound condition with no communication with DSP. To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS).
SSM 52967
Service Bulletin/Repair Instructions
Some of the following vehicles may exhibit a condition where the passive key will not program to the vehicles:
SSM 52980
Service Bulletin/Repair Instructions
Some of the following vehicles may exhibit one passive key that is unable to start the vehicle or activate the passive entry feature; however, all remote keyless entry (RKE) physical button functionality works correctly and the second passive key will have full/correct functionality (including being able to start the vehicle):
SSM 52925
Service Bulletin/Repair Instructions
Some 2020-2024 Explorer/Aviator/Corsair, 2021-2024 F-150/Bronco, 2023-2024 F-Super Duty, and 2024-2025 Nautilus vehicles may experience the overhead console sunglass bin cannot be locked in a closed position.
SSM 52919
Service Bulletin/Repair Instructions
Some 2025 Nautilus vehicles with heated-only front seats (minor feature code BY1AC) may set diagnostic trouble codes (DTCs) B103A:15, B1034:13, B1036:13, and B1038:15 in the heating, ventilation, and air conditioning (HVAC) module when a diagnostic self-test is performed
SSM 52880
Service Bulletin/Repair Instructions
2024-2025 Nautilus - Keyless Entry Keypad Inoperative Or Does Not Illuminate Following Ignition Off Timeout - B1560 And/Or B1561 DTCs Stored In The BCM
SSM 52840
Service Bulletin/Repair Instructions
2024 Nautilus, 2025 Explorer/Aviator - Wireless Charger Icon Inaccurate
SSM 52841
Service Bulletin/Repair Instructions
2025 Explorer/Aviator Built On Or Before 14-Jun-2024, 2024 Nautilus - Map Is Blank Or Map Feature Is Inoperative When Vehicles Equipped with Google Automotive Services (Minor Feature Code HKCGA And IEPAT)
TSB 24-2263
Service Bulletin/Repair Instructions
Some 2024 Edge and 2023 Nautilus vehicles built on 28-Aug-2023 and through 02-Apr-2024 equipped with a 2.0L EcoBoost engine may experience an illuminated malfunction indicator (MIL) with diagnostic trouble codes (DTCs) P0401 or P2457. Various engine cooling system symptoms which may include an internal/external leak, white smoke from the tailpipe, and/or over-temperature warnings may also be present. This may be due to a transmission fluid heater coolant control valve restricting flow and possibly causing the exhaust gas recirculation (EGR) cooler to crack. To correct the condition, follow the Service Procedure to replace the affected parts.
24P22
Service Bulletin/Repair Instructions
Certain 2024 Model Year Nautilus Vehicles Anti-Lock Brake System (ABS) Module Reprogram for Battery Drain Prevention In some of the affected vehicles, the ABS Module may stay awake and unintentionally keep other networked modules awake for an extended period of time. This may result in a battery drain and a vehicle no-start condition.
24OTA 24.2.5.6.2 Nautilus
Over The Air
Quality Improvements include: - Reduction in Key off load battery drain via Enhanced Central Gateway (ECG) controlled reset. - Addresses Accessory Protocol Interface Module (SYNC) displaying update status as not completed. - Addresses potential no start condition post OTA update. - Disable ECG configuration reserved for Rear Seat Occupant Alert mobile app which is not used, to improve battery consumption. No effect on RSOA.
SSM 52797
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may exhibit concerns with the last audio settings or audio presets not saving, audio system defaulting to AM radio, or memory seat settings not being retained.
SSM 52788
Service Bulletin/Repair Instructions
Some 2023-2024 Escape/Corsair, 2024 Nautilus vehicles may exhibit various AWD/4WD/4x4 warning messages displayed in the message center with loss of AWD function for the remainder of the active key cycle. DTCs C0095, C05D9:74, P060A, P060B, P060C, and/or P1674 may be stored in the AWD module. This condition may be due to the software in the AWD module.
SSM 52785
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles built on or before 13-Jun-2024 may exhibit a grunt noise from the front brakes during initial brake applications that goes away after the brakes warm up. This may be due to front brake disc stiffness. To correct this condition, replace both front brake discs with PZ1Z-1125-B.
SSM 52773
Service Bulletin/Repair Instructions
2023-2024 F-150/Escape/Explorer/Maverick and 2024 Nautilus vehicles equipped with a full hybrid electric vehicle (FHEV) powertrain may exhibit diagnostic trouble codes (DTCs) P0A7D and/or P0DE6 and the vehicle identification number (VIN) is not recognized by the Midtronics xRC-3363 High Voltage Battery Rescue Charger. This may be due to the software level of the Midtronics xRC-3363 High Voltage Battery Rescue Charger.
SSM 52774
Service Bulletin/Repair Instructions
Some 2020-2024 Escape/Explorer, 2021-2024 F-150, 2022-2024 Maverick and 2024 Nautilus vehicles equipped with a full hybrid electric vehicle (FHEV) powertrain may exhibit a cable connection error screen from the Midtronics xRC-3363 High Voltage Battery Rescue Charger. The xRC-3363 will prompt the technician to verify the low voltage connections when no actual fault is present. This may be due to the software level of the Midtronics xRC-3363 High Voltage Battery Rescue Charger.
SSM 52760
Service Bulletin/Repair Instructions
Some 2024 Nautilus and 2025 Explorer/Aviator/Police Interceptor Utility vehicles may exhibit a symptom where the vehicle's right (passenger) exterior mirror does not come out of the folded position after the vehicle is unlocked. This may be due to a software concern within the driver's door module (DDM) and passenger's door module (PDM). If the mirror unfolds after pressing the mirror fold button in the vehicle twice, inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in Q4 2024. Replacement or reprogramming of the DDM and PDM will not resolve this condition at this time.
SSM 52730
Service Bulletin/Repair Instructions
Some 2023-2024 F-Super Duty and 2024 F-150/Nautilus vehicles may set DTC U211B:51 in the telematics control unit (TCU) module after a software update on the TCU is performed at dealer or via over the air (OTA) Update. The DTC U211B:51 in the TCU has no effect on vehicle functionality or connectivity. Replacement or reprogramming of the TCU will not resolve this condition. DTC U211B:51 should be ignored if no other DTCs are present in the TCU and no symptoms present. No further service action is required.
SSM 52727
Service Bulletin/Repair Instructions
Some 2024 Ranger/Nautilus vehicles may exhibit an inoperative global opening/closing feature. Refer to the Workshop Manual (WSM), Section 501-11 for normal diagnostics. If normal diagnostics do not resolve the issue, inform the customer that Ford is currently working on a solution for this condition.
SSM 52724
Service Bulletin/Repair Instructions
Some 2024 Nautilus and 2025 Explorer/Police Interceptor Utility vehicles may exhibit a symptom where the vehicle's right (passenger) exterior mirror does not come out of the folded position after the vehicle is unlocked. This may be due to a software concern within the driver's door module (DDM) and passenger's door module (PDM)
SSM 52697
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may exhibit "Blind Spot System Fault" and "Cross Traffic System Fault" displayed in the message center with diagnostic trouble code (DTC) B159C:78 stored in the side obstacle detection control module RH (SODR). If this condition occurs, follow Pinpoint Test M in section 419-04B Side and Rear Vision of the Workshop Manual. If diagnosis leads to the removal of the rear bumper cover, inspect the inside of the bumper cover for any labels near the location of the SODR that may be blocking its field view and remove if found. If no labels are found blocking the SODR, continue with normal diagnosis.
SSM 52680
Service Bulletin/Repair Instructions
The driver status monitor camera in some 2024 Nautilus vehicles may be positioned off-center on the top of the steering column shroud. The steering column and shrouds normally rotate back and forth due to its tilt and telescopic feature. Assure any customers who report this concern that it does not affect Blue Cruise function. If this condition occurs, do not manually twist the driver status monitor camera to center it. Telescoping the steering column out all the way out and then all the way in should center the driver status monitor camera with no repairs needed. The steering column position can then be set to the customer's preference.
SSM 52647
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles equipped with Sirius XM® satellite radio may exhibit a concern where a technician is unable to clear DTC U3000:52 from the accessory protocol interface module (APIM) after replacement. This may be due to SiriusXM® software falsely reporting the SiriusXM® subscription activation status. Replacement or reprogramming of the APIM will not resolve this condition. DTC U3000:52 should be ignored if the SiriusXM® radio is operational, allowing access to the Channel 0 tile, displaying the SiriusXM Radio ID, the user can tune to the Preview Channel 1 with or without a subscription, and no other DTCs are present in the APIM or warning lights are illuminated. No further service action is required.
OTA SU10 P1 Nautilus
Over The Air
Quality improvements include: - Reduction in TCU based key off load battery drain. - Prevents TCU from entering Deep Sleep Mode prior to 14 days. - Improved cellular connectivity. - Valid time displayed on Phoenix. - SYNC Map orientation stability while driving backward. - Improved TCU temperature management - avoiding temporary loss of connectivity. - ""Check password and try again"" error message instead of ""IP Configuration Failure"" when incorrect WiFi password is entered - Improved connectivity to nearby WiFi access point. - SYNC status reflects completed OTA status. - Prevent fault scenarios using ECG algorithm from draining the battery when vehicle is parked and only during key off events.
SSM 52630
Service Bulletin/Repair Instructions
Some 2023-2024 Escape/Corsair vehicles equipped with a 1.5L or 2.0L EcoBoost engine, 2024 Mustang vehicles equipped with a 2.3L EcoBoost engine, and 2024 Nautilus vehicles may exhibit an engine misfire condition with diagnostic trouble codes (DTC) P0301, P0302, P0303 and/or P0304 set in the powertrain control module (PCM). If the codes are stored in the PCM, remove and inspect the condition of all the spark plugs. If all spark plugs are found to be free of damage, replacement of the spark plugs is not necessary. Refer to the Workshop Manual and perform normal diagnostics. If any spark plugs appear to be damaged, use a borescope to inspect the condition of the cylinder walls. If the cylinder walls are scored/scraped/damaged, replace the long block engine assembly (6006) to resolve this condition. If the cylinder walls are not scored/scraped/damaged, replace the damaged spark plug(s) and advise the customer that engineering is investigating this issue. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
TSB 24-2175
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may have a clock that is inaccurate and/or weather information may not be able to update along with the inability to sign-in to Google Automotive Services to update or edit a profile. During this time the Google Map may also not display in the panoramic display screen next to the speedometer. This may be due to a concern with the telematics control unit (TCU) module software. NOTE: It is normal for the Google Map to not appear in the panoramic display when in calm mode or when using the Waze app. NOTE: The TCU software update that addresses the symptom listed in this article may have been delivered over-the-air (OTA) to connected vehicles that have automatic updates enabled through the vehicle's center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.
24P08
Service Bulletin/Repair Instructions
Certain 2024 Model Year Nautilus Equipped with a Driver Status Monitor Camera - Reprogram Driver Status Monitor Camera Module
SSM 52568
Service Bulletin/Repair Instructions
On 2024 Nautilus 2.0L EcoBoost-Hybrid vehicles, if engine damage or drivability diagnosis leads to replacement of any direct fuel injector assemblies, replace all 4 direct fuel injectors along with other necessary repairs. Refer to Workshop Manual, Section 303-04B Direct Injection Fuel Rail Removal and Installation for the procedure on replacement of the direct injectors. Do not replace the port fuel injectors for this condition.
24P14
Service Bulletin/Repair Instructions
Certain 2024 Model Year Nautilus - Vehicle Dynamics Control Module (VDM) Software Update
SSM 52556
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may exhibit a grunt noise from the front brakes during initial brake applications that goes away after the brakes warm up. Lincoln is aware of the concern and a solution for this concern is expected by 3rd quarter 2024. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
OTATCU24.2.4.8Naut
Over The Air
Quality improvements include: - Telematics Control Unit update to improve Google Automotive Services functionality.
SSM 52490
Service Bulletin/Repair Instructions
On 2024 Nautilus 2.0L EcoBoost-Hybrid vehicles, if engine damage or drivability diagnosis leads to replacement of any direct fuel injector assemblies, replace all 4 direct fuel injectors along with other necessary repairs. Refer to Workshop Manual, Section 303-04B Direct Injection Fuel Rail Removal and Installation for the procedure on replacement of the direct injectors. Do not replace the port fuel injectors for this condition. Engineering is currently investigating this concern. Monitor OASIS for further updates.
24P07
Service Bulletin/Repair Instructions
Certain 2024 Model Year Lincoln Nautilus Rear Shock Absorber Inspection
SSM 52462
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may exhibit a concern with the driver seat and steering column moving to the saved memory position instead of the easy entry position when approaching or unlocking the vehicle with the key fob. This condition may occur after setting up a client profile and is due to the driver front seat module (DSM) software. Inform customers that they can continue to drive the vehicle and that engineering is currently working on revised DSM software for this condition that is expected in Q3 2024. In the interim, easy entry will function if the key fob is unlinked from the customers personal profile by selecting the profile on the center display screen, pressing the edit icon, choosing ID Method, pressing Unlink Key Fob, and then selecting Unlink from the pop-up screen. The customers driver seat and steering column memory settings will no longer be saved to the key fob but can be recalled by using the memory switches on the door or on the center display screen. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
SSM 52463
Service Bulletin/Repair Instructions
On 2024 Nautilus vehicles, the heated steering wheel temperature may vary in areas of the steering wheel where the horizontal spokes join the rim. Customers may express concern that these areas are not heating as fully as the top and bottom steering wheel rim sections. This may be due to the layout of heating wires inside the steering wheel. Do not attempt repairs or submit a claim for this normal operating characteristic
OTA TCU-24.2.4.8
Service Bulletin/Repair Instructions
Quality Improvements include: Telematics Control Unit software update to support proper functionality of Google Automotive Services
SSM 52432
Service Bulletin/Repair Instructions
On 2024 Nautilus 2.0L EcoBoost-Hybrid vehicles, if engine damage or drivability diagnosis leads to replacement of any fuel injector assemblies, replace all 4 fuel injector assemblies along with other necessary repairs. Refer to Workshop Manual, Section 303-04B. Engineering is currently investigating this concern. Monitor OASIS for further updates.
SSM 52419
Service Bulletin/Repair Instructions
Some 2023-2024 Escape/Corsair vehicles equipped with a 1.5L or 2.0L EcoBoost engine, 2024 Mustang vehicles equipped with a 2.3L EcoBoost engine, and 2024 Nautilus vehicles may exhibit an engine misfire condition with diagnostic trouble codes (DTC) P0301, P0302, P0303 and/or P0304 set in the powertrain control module (PCM). If the codes are stored in the PCM, remove and inspect the condition of all the spark plugs. If any spark plugs appear to be damaged, use a borescope to inspect the condition of the cylinder walls. If the cylinder walls are scored/scraped/damaged, replace the long block engine assembly (6006) to resolve this condition. If the cylinder walls are not scored/scraped/damaged, replace the damaged spark plug(s) and advise the customer that engineering is investigating this issue. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
SSM 52410
Service Bulletin/Repair Instructions
Various vehicles have had pinpoint tests, guided routines and the Warranty and Policy Manual recentlyupdated for diagnostics and repairs on SYNC generation 3 and later applications. When performingdiagnostics and repairs on SYNC Gen 3 or later, select the diagnostics tab and search for related symptoms,DTCs and keywords. The search results will be shown in the search results pane. Read and follow allTechnical Service Bulletins (TSB), Special Service Message (SSM)s or General Service Bulletin (GSB) first if abulletin specifically addresses the vehicle concern. If there are no messages, run the appropriate diagnosticpinpoint test found in the Workshop Manual (WSM). Follow the steps in the pinpoint test. Make sure to note thetitle of the guided routine, using the correct one for the vehicle's symptom or diagnostic trouble code (DTC) iscritical. Depending on the outcome of the pinpoint test, a repair validation code (RVC) may be generated eitherin the pinpoint test or Guided Routine. If the vehicle concern still exists after following the pinpoint tests orguided routine, then a manual RVC can be generated using the RVC Assist Form. A manual RVC can only begenerated once the above process has been followed.
OTAPU0227VIRBSNa
Service Bulletin/Repair Instructions
Quality improvements include: Numerous minor quality fixes in ECG RC9 which are not customer facing. Improves OTA deployment reduce FTDI risk.
SSM 52402
Service Bulletin/Repair Instructions
On 2024 Nautilus vehicles, the keyless entry keypad will only illuminate if the unlock button on the keyfob is pressed or if the keypad itself is touched. The keypad will not illuminate during approach detection or from any other inputs. Do not attempt repairs or submit a claim for this normal condition.
24B09 S1
Service Bulletin/Repair Instructions
Customer Satisfaction Program 24B09 - Supplement #1 Certain 2024 Model Year Nautilus Vehicles - Update Infotainment Software
SSM 52393
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may exhibit difficulty removing shipping door protectors or white RapGard during predelivery. This may be attributed to varied environmental conditions during transit from the assembly plant to the dealerships. If possible, bring the vehicle into the shop to warm up and stabilize to a room temperature closer to 20ðC (68ðF) or higher prior to removing the plastic coverings. Running the engine may help in warming the hood wrapping adhesive for easier removal. Also, reuse the white RapGard that was removed from the car to dab/remove any adhesive residue left behind. For general guidelines, refer to the Warranty and Policy Manual, Section 2.9.00 Storage of New Vehicles.
SSM 52378
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may exhibit a concern with the driver seat and steering column moving to the saved memory position instead of the easy entry position when approaching or unlocking the vehicle with the key fob. This condition may occur after setting up a client profile and is due to the driver front seat module (DSM) software. Inform customers that they can continue to drive the vehicle and that engineering is currently working on revised DSM software for this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
SSM 52381
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may have a clock that is inaccurate and/or weather information may not be able to update along with the inability to sign-in to Google Automotive Services to update or edit a profile. During this time the Google Map may also not display in the panoramic display screen next to the speedometer. This may be due to a concern with the telematics control unit (TCU) module software. Inform customers that they can continue to drive the vehicle and that engineering is currently working on revised TCU module software for this concern. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available. Note that it is normal for the Google Map to not appear in the panoramic display when in calm mode or when using the Waze app.
OTA SU9 P2 Naut
Service Bulletin/Repair Instructions
Software Update 24-OTA SU9 P2 for 2024 MY Naultilus vehicles is now available. Quality Improvements include: - Removes error case of persistent nuisance chimes. - Improved connectivity - Audio management stability - Alerts time out as intended - Wireless Charging indicator on first surface - Phone charging via USB over ignition cycles - Remedy software for 24B09- Phoenix controller quality issues
SSM 52365
Service Bulletin/Repair Instructions
2024 Lincoln Nautilus non-Black Label vehicles are not equipped with upper ambient surface lamps on the rear interior door panels. This is not a misbuild condition and installation of ambient light panels is not a warrantable repair. Do not submit a claim for this condition.
24B09
Service Bulletin/Repair Instructions
Customer Satisfaction Program 24B09 Certain 2024 Model Year Nautilus Vehicles Update Infotainment Software
SSM 52347
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may exhibit condensation in the rear body mounted or decklid lamp assemblies that does not affect the function of the lamp. This condensation may be due to extended overseas shipping in a high humidity environment and will clear on its own with no service necessary in most cases. A thin film of mist that forms and covers less than 50% of the inside of the lamp that clears is normal and may take as long as 48 hours to dissipate in dry weather conditions. Circular droplets that may appear but do not form a vertical drip are also normal and may take up to 1 week in dry weather conditions to fully dissipate. Condensation that does not clear after 1 week in dry weather conditions or that forms drip marks, streaks or a water puddle inside the lens is not normal and should be resolved with lamp replacement as necessary. Refer to Workshop Manual, Section 417-01 if lamp replacement is necessary.
SSM 52335
Service Bulletin/Repair Instructions
For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
SSM 52310
Service Bulletin/Repair Instructions
Some 2024 Nautilus and F-150 vehicles may incorrectly list the keyless entry keypad code card on the loose item checklist. 2024 Nautilus and F-150 vehicles in North America do not include keyless entry keypad code cards. Clients are now able to retrieve the vehicle's keyless entry keypad master access code in vehicle by following the instructions in the master access code card (available only on F-150) or in the Owners Manual > Keyless Entry Keypad Master Access Code. This process requires the use of two programmed intelligent access keys.
SSM 52314
Service Bulletin/Repair Instructions
During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.
SSM 52321
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may exhibit a condition with condensation in the rear body mounted or decklid lamp assemblies that does not affect the function of the lamp. This condition is currently under investigation and replacement of the lamp assemblies may not resolve this condition. Parking the vehicle outside in the sun over several days or in a warm garage may help dissipate the condensation. Continue to monitor OASIS for additional information and schedule service appointments for customers once a repair becomes available.
SSM 52285
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may exhibit low battery state of charge that may be attributed to extended transit times from the assembly plant to the dealerships. It is critical that the battery state of charge (SOC) is above 70% before delivery to the customers. The Lincoln electronic pre-delivery inspection (ePDI) process should be fully completed, which includes battery state of charge checks. Do not utilize the ePDI IDS override function to bypass these checks. If SOC is below 70% the battery must be charged with the charger's negative clamp on an engine or chassis ground. Refer to the Warranty and Policy Manual, Section 2.9.00 Storage of New Vehicles for battery charging warranty guidelines.
SSM 52268
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may exhibit diagnostic trouble code (DTC) U2300:29 in the power steering control module (PSCM) when a diagnostic self-test is performed. This may be due to an internal counter reaching a specified timeframe. The history state DTC U2300:29 has no effect on functionality. Replacement or reprogramming of the PSCM will not resolve this condition. DTC U2300:29 should be ignored if: no other DTCs are present in the PSCM, no warning indicators are illuminated while the engine is running with no effect on vehicle operation, and no symptoms present. No further service action is required.
SSM 52270
Service Bulletin/Repair Instructions
2024 Nautilus vehicles are equipped with a rear deck lid lamp with Lincoln lettering. On Black Label trim level vehicles only, this Lincoln lettering will illuminate and all other trim levels this Lincoln lettering will not illuminate. This feature becomes illuminated on Black Label trim vehicles when the exterior lamps are on with the vehicle is in park. This feature shuts off and the letters will no longer illuminate when the vehicle comes out of park. This is normal operation and no repair attempts should be performed for this condition.
SSM 52231
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may exhibit concerns with the last audio settings or audio presets not saving, audio system defaulting to AM radio, or memory seat settings not being retained. This may be due to the customer using a guest profile or inadvertently switching to a guest profile. Memory seat, audio presets, or last audio settings will not be retained when using a guest profile. Customers must set up a personnel profile and link the key fob and seat memory to a profile for these features/settings to remain in memory. Refer to the Personal Profiles section of the Owner Manual for further information. Customers may also be referred to the Lincoln YouTube Channel or Lincoln owners website for additional videos and information on how to use the features on their vehicle including how to set up a personal profile.
SSM 52206
Service Bulletin/Repair Instructions
Some 2024 Lincoln Nautilus vehicles equipped with the Reserve and Black Label packages may exhibit a knocking noise from the rear shock absorber area of the vehicle while driving at speeds between 8 mph and 19 mph (13 km/h and 30 km/h) on rough road surfaces or when going over bumps. If the concern is isolated to the rear shock absorber assembly, replacing it at this time is unlikely to resolve the concern and is not recommended. This concern has no effect on vehicle operation or durability and is currently under investigation. Repair direction is expected late Q1 2024. Schedule a service appointment for this timeframe and monitor OASIS for additional information.
23U11
Service Bulletin/Repair Instructions
Certain 2024 Nautilus Vehicles HVAC Software Update for Electro-Mechanical Register Position Memory Retention
OTA SU9 P1 Naut
Service Bulletin/Repair Instructions
Software Update SU9 P1 for 2024 MY Nautilus vehicles is now available. Quality improvements include: - Improved OTA Software deployment rate - Removes error case of persistant nuisance chimes. - Improved connectivity - Audio management stabiity - Alerts time out as intended - Wireless Charing indicator on first surface - Phone charging via USB over ignition cycles.
SSM 52172
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may incorrectly list the keyless entry keypad code card on the loose item checklist. 2024 Nautilus vehicles in North America do not include keyless entry keypad code cards. Clients are now able to retrieve the vehicle's keyless entry keypad master access code in vehicle by following the instructions in the Owner's Manual > Keyless Entry Keypad Master Access Code. This process requires the use of two programmed intelligent access keys.
SSM 52108
Service Bulletin/Repair Instructions
Some 2024 Nautilus full hybrid electric vehicles (FHEV) may exhibit diagnostic trouble code (DTC) B1465:08 and B1466:08 in the body control module B (BCMB) when a diagnostic self-test is performed. This may be due to the ambient lighting node not transmitting feedback information within a specified timeframe. Replacement or reprogramming of the BCMB will not resolve this condition. The history state DTC B1465:08 and B1466:08 should be ignored and no further service action is required if no other DTCs are present in the BCMB, the BCMB is configured correctly, no warning indicators are illuminated while the engine is running, and no symptoms present.
SSM 52109
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may set diagnostic trouble code (DTC) U211C:04 in the gateway module A (GWM) when a diagnostic self-test is performed. This may be due to a module communication error within a specified timeframe. DTC U211C:04 has no effect on functionality and will automatically become a historical DTC which can be cleared. Replacement or reprogramming of the GWM will not resolve this condition. Engineering is currently working on a software update which is expected in Q1 2024. Continue to monitor OASIS for additional information.
SSM 52110
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may exhibit inaccurate temperatures on the center display screen when requesting a temperature change using voice commands. Setting temperature and display can still be accurately increased/decreased by adjusting the touch controls. This may be due to a software interaction between the heating, ventilation and air conditioning (HVAC) module and SYNC module (APIM). Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power-Up software updates delivered over-the-air (OTA) expected in Q2 2024. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in Q2 2024. Monitor OASIS for additional information.
SSM 52111
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may set diagnostic trouble code (DTC) U3001:68 in the power steering control module (PSCM) when a diagnostic self-test is performed. This may be due to an internal counter reaching a specified limit. U3001:68 has no effect on functionality and will automatically become a historical DTC which can be cleared. Replacement or reprogramming of the PSCM module will not resolve this condition. Engineering is currently working on a software update which is expected in Q1 2024. Continue to monitor OASIS for additional information.
SSM 52112
Service Bulletin/Repair Instructions
Some 2023 E-Transit and 2024 Nautilus vehicles may exhibit DTCs C0095:18 and/or C05D9:74 setting in the all-wheel drive (AWD) module with a pop-up message in the instrument panel cluster (IPC) stating there is a loss of AWD. The loss of AWD function may continue for the remainder of the key cycle. AWD functionally may be recovered with a key cycle. Replacement or reprogramming of the AWD module will not resolve this condition. This DTC does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in Q2 2024. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
SSM 52114
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may set diagnostic trouble code (DTC) U0415:29 in the power steering control module (PSCM) when a diagnostic self-test is performed. This may be due to PSCM DTC sensitivity during vehicle key on/start-up. Replacement or reprogramming of the PSCM will not resolve this condition. U0415:29 should be ignored and no further service action is required if no other DTCs are present in the PSCM, no warning indicators are illuminated while the engine is running, and no symptoms present.
SSM 52115
Service Bulletin/Repair Instructions
2023 F-Super Duty, 2023-2024 Expedition and 2024 Nautilus vehicles will exhibit no light emitting diode (LED) confirmation from the key fob indicating that the vehicle has remote started (or not remote started). Factory key fobs with remote start no longer contain a LED feedback indicator. Do not replace the key fob for this condition. This is a normal operating characteristic and no service action is necessary.
SSM 52116
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may set diagnostic trouble code (DTC) B146F:00 in the drivers multi-contour seat module (SCMG) and/or passenger multi-contour seat module (SCMH) when a diagnostic self-test is performed. This may be due to a communication error to the SCMG/SCMH within a specified timeframe. Replacement or reprogramming of the SCMG/SCMH will not resolve this condition. B146F:00 should be ignored and no further service action is required if no other DTCs are present in the SCMG/SCMH, no warning indicators are illuminated while the engine is running, and no symptoms present.
SSM 52117
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may exhibit diagnostic trouble code (DTC) B00DF:4A in the restraints control module (RCM) when a diagnostic self-test is performed. This may be due to an internal counter reaching a specified timeframe. B00DF:4A has no effect on functionality. Replacement or reprogramming of the RCM will not resolve this condition. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power-Up software updates delivered over-the-air (OTA) expected in Q3 2024. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in Q3 2024. Monitor OASIS for additional information.
SSM 52118
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may exhibit diagnostic trouble code (DTC) U211B:87 in the anti-lock brake system (ABS) module when a diagnostic self-test is performed. This may be due to a module communication error within a specified timeframe. U211B:87 has no effect on functionality and will automatically become a historical DTC which can be cleared. Replacement or reprogramming of the ABS module will not resolve this condition. Engineering is currently working on a software update which is expected in Q1 2024. Continue to monitor OASIS for additional information.
SSM 52119
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may set diagnostic trouble code (DTC) U211B:87 in the remote function actuator (RFA) module when a diagnostic self-test is performed. This may be due to an internal counter reaching a specified limit. U211B:87 has no effect on functionality and will automatically become a historical DTC which can be cleared. Replacement or reprogramming of the RFA module will not resolve this condition. U211B:87 should be ignored and no further service action is required if no other DTCs are present in the RFA, no warning indicators are illuminated while the engine is running, and no symptoms present.
SSM 52120
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may set diagnostic trouble code (DTC) U0422:00 in the all-wheel drive (AWD) module when a diagnostic self-test is performed. This may be due to a communication error between the body control module (BCM) and AWD module. Replacement or reprogramming of the BCM and/or AWD module will not resolve this condition. U0422:00 should be ignored and no further service action is required if no other DTCs are present in the BCM and/or AWD module, the BCM is configured correctly, no warning indicators are illuminated while the engine is running, and no symptoms present.
SSM 52124
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may exhibit diagnostic trouble code (DTC) B1578:89 in the image processing module A (IPMA) when a diagnostic self-test is performed. This may be due to an internal module chip reboot that will recover by itself. B1578:89 has no effect on functionality. Replacement or reprogramming of the IPMA will not resolve this condition. Engineering is currently working on a solution and a software update is expected in Q2 2024. Continue to monitor OASIS for additional information.
SSM 52125
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may exhibit diagnostic trouble code (DTC) U3000:49 in the camera module-rear (CMR) when a diagnostic self-test is performed. This may be due to the system triggering a shared variable and then enters a timeout reset process. The history state DTC U3000:49 has no effect on functionality. Replacement or reprogramming of the CMR will not resolve this condition. Engineering is currently working on a solution and a software update is expected in Q2 2024. Continue to monitor OASIS for additional information.
SSM 52126
Service Bulletin/Repair Instructions
Some 2024 Nautilus full hybrid electric vehicles (FHEV) may set a diagnostic trouble code (DTC) U053B:86 in the secondary on-board diagnostic control module C (SOBDMC) when a diagnostic self-test is performed. This may be due to a communication error between the image processing module A (IPMA) and SOBDMC. Replacement or reprogramming of the IPMA and/or SOBDMC will not resolve this condition. U053B:86 should be ignored and no further service action is required if no other DTCs are present in the IPMA and/or SOBDMC, the IPMA is configured correctly, no warning indicators are illuminated while the engine is running, and no symptoms present.
SSM 52127
Service Bulletin/Repair Instructions
Some 2024 Nautilus vehicles may exhibit no audio playback from the AM, FM radio stations and/or a black center display screen and right side infotainment display when the vehicle is transitioned from transport to normal mode. When the audio volume control knob is rotated, the center display screen may or may not show visual change with no change in audio volume. To correct the condition, perform a manual SYNC module (APIM) reset. Press and hold the audio volume control knob (located on top of the center console) for 10-seconds and release the button - appearance of the welcome animation is an indication that the audio system is resetting. This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Make sure the issue is resolved before releasing the vehicle to the customer.