Vehicle report

2017 MAZDA CX-3

Compare every MAZDA CX-3 yearNHTSA and EPA records

Service bulletins

492 bulletins

Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.

01-010-26

Service Bulletin/Repair Instructions

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. 01-012/22 10/06/22 DESCRIPTION Some vehicles may exhibit accumulation of dried coolant (1) around the water pipe (2). This is caused by a gap between the housing and pipe due to a press fitting during the manufacturing process. The accumulated coolant is solidified and plugs the gap in high temperature environment and the seepage is stopped and does not progress. This is normal and does not require a part replacement, clean off the dried coolant from around the pipe with a wire brush. REPAIR PROCEDURE 1. Verify the customer concern. 2. If the above condition is experienced, remove the accumulated coolant around the pipe (1) with a wire brush etc. NOTE: Perform the procedure on the vehicle. No need to remove the water pipe and hoses.

SA-041-26

Service Bulletin/Repair Instructions

This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Devices plugged into the 12V outlet 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay™/ Android Auto™ will not connect) 6. Over-sized wheels/tires (incorrect GPS location) 7. DTC C0023:14 8. Decorative trim and/or cover on the START/STOP ENGINE button Example 1: Some electrical devices connected to the DLC-2 connector by insurance or mobile phone companies may cause: Battery discharge. The device may disrupt the CAN system battery saver mode. • IDS/MMDS will not communicate with the vehicle due to poor DLC-2 connection. The aftermarket device may cause DLC-2 female terminals to spread open.

01-008-26

Service Bulletin/Repair Instructions

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 01-008/23 06/05/23 Some vehicles may exhibit rattling noises from the engine compartment and oil leakage from the drive belt auto tensioner. This may be caused by insufficient sealing at the drive belt auto tensioner damper when the auto tensioner fully operates under both high ambient temperature and high load conditions. To eliminate this concern, the shape of the drive belt auto tensioner damper has been changed. REPAIR PROCEDURE If the tensioner is found to be "No Good" after completing the Drive Belt Auto Tensioner Inspection, replace it with a modified part according to the instructions on MGSS online:

SA-031-26

Service Bulletin/Repair Instructions

DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible through the lower-left area of the windshield), contact DAG (Dealer Assistance Group) using VIN Plate Request Form available on One Mazda. To obtain a replacement vehicle certification label (located on the B􀀀pillar or front door), contact your assigned DSM (District Service Manager) to place the order. If DSM contact information is not available, refer to the Dealer & Field Contact Directory.

SA-029-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers. SCHEDULED MAINTENANCE Refer to the applicable Workshop Manual or Owner's Manual for vehicle -specific manufacturer scheduled maintenance. Workshop Manual - Refer to section 00-00 SCHEDULED MAINTENANCE. Owner's Manual - Refer to section 8 Maintenance and Care. b. Note: Please refer to the information below outlining the services not included in Mazda's Factory Scheduled Maintenance: IMPORTANT: Recommending fluid flushes when not necessary can lead to customer confusion and dissatisfaction. Fluid flushing for preventive maintenance purposes is strongly discouraged, unless otherwise specified in a published procedure (Owner’s Manual, Workshop Manual, Technical Service Bulletin, etc.).

SA-026-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued M-Tip(s) listed below. The changes are noted in Red text. MT-002/19 09/30/19 and 12/19/19 DESCRIPTION If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely. Metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold. When the new engine assembly is installed, debris in the intake manifold will be ingested into the new engine and cause internal damage. Clean the intake manifold internally to remove any debris from old engine before installing the new replacement engine assembly. If the intake manifold cannot be properly cleaned internally, replace it.

SA-023-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued M-Tip(s) listed below. The changes are noted in Red text. MT-003/22 03/02/22 DESCRIPTION Some customers may complain about a tapping or knocking noise coming from the rear seat after fuel fill. The concern will likely occur if the fuel tank is overfilled (more fuel is added after the fuel pump nozzle shuts off automatically) or filled up normally in high ambient temperatures and the fuel expands. No repair is needed. Explain to the customer not to continue filling after nozzle shut off.

SA-021-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are noted below in red. SA-010/23 02/09/23 DESCRIPTION Some customers may experience one or more electrical malfunctions after a vehicle body repair. A newly painted fender stay (2) may be causing a poor front harness (1) ground connection. The front fender stay (2) newly painted surface at ground point (3), where attachment bolt (4) is seated, may create a poor front harness ground connection. NOTE: DO NOT paint ground point (3) attachment bolt (4) is seated. NEWLY INSTALLED FRONT FENDER STAY NOTE: CAUTION: If the bolt (4) contact area (3) is painted when the front fender stay (2) is newly replaced, it could cause a malfunction in the PCM. Before painting a newly replaced part, protect the bolt (4) contact area (3) with masking tape (5) as shown in the figure.

SA-005-26

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method • B. Auxiliary Key Code Cut Method 2019 and newer models require a 10-digit key code to accurately cut keys • 5-digit codes CANNOT be provided for 2019 and newer vehicles (the traditional 5-digit code from the key tag or driver's door lock cylinder is not sufficient and will not be issued for key cutting on these models). • Only Mazda-approved key cutting machines can process these 10-digit codes. • Many older key machines do not support 10-digit codes and cannot be updated to do so. In these cases, dealers will need to purchase one of the newer Mazda-approved key cutting machines capable of handling this requirement. • For a list of current Mazda-approved machines and purchasing options, refer to the Mazda Dealer Equipment Program or view the current Mazda approved key machines below.

09-005-26

Service Bulletin/Repair Instructions

If the right-side Blind Spot Monitoring (BSM) control module is replaced for any reason, it is also necessary to replace the left-side BSM control module in order to complete the radar aiming procedure. If the right-side BSM control module is replaced alone, "Automatic Configuration" and "BSM Radar Aiming" cannot be completed due to a programming error in the module. In most cases, if the left-side BSM control module is replaced alone, "Automatic Configuration" and "BSM Radar Aiming" can be completed without any problem (See CAUTION below for more details). Other possible symptoms that may be found if the right-side BSM module is replaced alone: BSM aiming fails “BSM OFF" indicator ON Center Display warning message BSM failsafe (No operation) DTC U3000:54 stored in memory DTC U1A4B:54 stored in memory (CX-3, MX-5 only) NOTE: Since a new BSM control module does not retain the vehicle specification information, it is necessary to acquire and store the vehicle specification information transmitted via CAN communication from the combination meter through automatic configuration after replacement.

SA-001-26

Service Bulletin/Repair Instructions

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

SA-061-25

Service Bulletin/Repair Instructions

07-004-25a

Service Bulletin/Repair Instructions

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. “Mazda Air Cooling Coil Coating” is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years. NOTE: See parts information for Mazda Air Cooling Coil Coating and Kit part numbers.

SA-056-25

Service Bulletin/Repair Instructions

When inspected, the differential or PTO oil is dark or black. This is considered normal and NO repair should be performed. During production, differential ring and pinion gears receive a manganese phosphate coating (commonly referred to as black oxide). This coating forms a porous, oil-retentive surface that improves boundary lubrication and reduces adhesive wear during initial contact cycles. Designed as a sacrificial layer, it is gradually removed under load throughout the break-in process. As a result, after the first few hundred miles, or at the initial gear oil service interval, the lubricant may appear darkened by the worn-off coating. It will contain trace ferrous particles from the normal run-in of the gear teeth and bearing surfaces. This condition is expected and does not, by itself, indicate an issue with the differential or PTO gears.

SA-055-25

Service Bulletin/Repair Instructions

Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern. NOTE: Before following this Service Alert repair procedure, ensure published TSBs in MGSS have been completed per model year.

SA-020-25a

Service Bulletin/Repair Instructions

There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.

06-002-25

Service Bulletin/Repair Instructions

Some vehicles may exhibit a light resistance and/or an unusual noise when turning the steering wheel in either direction. This concern may be caused by insufficient lubrication between the worm wheel gear and worm shaft. To eliminate this concern, the amount of grease between the worm wheel gear and worm shaft was increased and the housing end cover shape was modified.

SA-051-25

Service Bulletin/Repair Instructions

Noise, Vibration, and Harshness (NVH) Diagnostic Guidelines Diagnostic Guidelines When diagnosing NVH concerns, it is essential to first classify the issue into one of three primary categories: Noise, Vibration, or Harshness. Many customer complaints may involve overlapping symptoms, such as both noise and vibration, so identifying the dominant characteristic is critical. Once the primary symptom is determined, follow the appropriate diagnostic path. For example, if a concern includes both noise and vibration but is related to vehicle speed, the vibration diagnostic path should be followed. When considering component replacement during the diagnostic process, it is best practice to start with the lowest cost or most accessible part unless diagnostic evidence clearly identifies a more expensive or complex component as the root cause. This approach helps minimize repair costs and avoids unnecessary part replacements. For example, a growling or bearing whine noise may be mistakenly attributed to internal components in the differential, transfer unit, or transmission, when the actual source is a wheel bearing. Misdiagnosis like this can lead to unnecessary repairs, added time and cost. To help prevent this, always follow the guidelines in the repair procedure.

SA-052-25

Service Bulletin/Repair Instructions

Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is severe enough to require a repair, or just to clean the area and monitor it at the next service. Examples of residue or seepage that may not be considered a leak and that may not require repair based on splash shield inspection.

SA-044-25

Service Bulletin/Repair Instructions

For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIV® vehicles and compare suspect terminal drag with a known good terminal. To measure the voltage/resistance avoiding any terminal damage.

SA-042-25

Service Bulletin/Repair Instructions

SA-043-25

Service Bulletin/Repair Instructions

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles built on or before March 2, 2019] No DTC - Warning Message only [Gen 7 vehicles built after March 2, 2019] DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.

SA-039/25

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. If a structure's windows create enough of a curve, the concave glass can focus the sun's rays onto a small area and acting like magnifiying glass direct the sunbeams into a hot pinpoint of light. This magnifcation of the sun's rays can cause damage to vehicle trim (see examples). Additional information and exemplar images regarding this phenomenon can be found by performing a google search.

SA-037-25

Service Bulletin/Repair Instructions

When replacing the MAZDA CONNECT tuner and amp unit (TAU) with a replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as soon as possible to ensure the customer leaves the dealership with an active SAT radio.

CSP13d Dealer Ltr

Warranty Program/Extension

CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The coverage and terms for vehicles are listed below in this Dealer email and in attached documentation. Only certain vehicles, 2014-2018 Mazda3, 2016-2021 Mazda6, 2016-2021 CX-3, 2016-2020 CX-5, 2016-2020 CX-9, 2016-2023 MX-5, 2016-2022 Mazda2(Puerto Rico Market vehicles) AND that have “CSP13” listed in Warranty Vehicle Inquiry are covered under this CSP. Please review the attached document titled “Subject Vehicles CSP13” for details on the covered vehicle models, model year and production VIN ranges.

SA-032-25

Service Bulletin/Repair Instructions

Some customers may complain about a noisy HVAC blower motor or odor after a cabin air filter replacement. Foreign debris on the blower motor after servicing the cabin air filter may be the cause. During the removal of the cabin air filter, foreign debris (leaves, dust, dirt....ect.) may fall on the blower motor causing a fluttering type noise or odor.

SA-031-25

Service Bulletin/Repair Instructions

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

CSP13c Dealer Ltr

Warranty Program/Extension

CSP13a Parts and Warranty

Warranty Program/Extension

CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION. As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The coverage and terms for vehicles are listed below in this Dealer email and in attached documentation. Only certain vehicles, 2014-2018 Mazda3, 2016-2021 Mazda6, 2016-2021 CX-3, 2016-2020 CX-5, 2016-2020 CX-9, 2016-2023 MX-5, 2016-2022 Mazda2(Puerto Rico Market vehicles) AND that have “CSP13” listed in Warranty Vehicle Inquiry are covered under this CSP. Please review the attached document titled “Subject Vehicles CSP13” for details on the covered vehicle models, model year and production VIN ranges.

CSP13b Dealer Ltr

Warranty Program/Extension

09-024-25

Service Bulletin/Repair Instructions

Some vehicles may exhibit following symptoms: 1. The rearview mirror (1) rattles up and down (2) while adjusting the mirror. 2. The rearview mirror (1) makes a rattle noise depending on the road surface conditions while driving. This concern is caused during rearview mirror installation. The adhesive is squeezed out between the windshield and the mirror base. The rearview mirror is assembled on top of the overextended adhesive. The adhesive is softened by heat, and loosening screws, results in a rattling concern.

CSP13a Dealer Ltr

Warranty Program/Extension

CSP13 Dealer Letter

Warranty Program/Extension

CSP13 FAQs

Warranty Program/Extension

CSP13 Parts and Warranty

Warranty Program/Extension

CSP13 Repair

Warranty Program/Extension

07-004-25

Service Bulletin/Repair Instructions

SA-020-25

Service Bulletin/Repair Instructions

SA-016-25

Service Bulletin/Repair Instructions

The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. NOTE: The breather threads have a sealant and locking compound that prevents it from being reused. Refer to GEPC for the correct part number of the Differential Breather. The instructions on MGSS will be updated soon to include replacing the breather when replacing the differential with a new unit.

09-009-25

Service Bulletin/Repair Instructions

Some customers may complain about infotainment center display: Center display touchscreen operates by itself (Ghost Touch). • The film of the center display may be peeled off. • White dots may appear on the center display. • Spider web-like cracking appearing in the corner(s) of the MAZDA CONNECT center display (the cracks are internal and cannot be felt by touch).

06-001-25

Service Bulletin/Repair Instructions

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

SA-081-24

Service Bulletin/Repair Instructions

Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: seats, steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions.

SA-079-24

Service Bulletin/Repair Instructions

The SKYACTIV-DRIVE FW6A-EL AT uses “Automatic Transmission Fluid (ATF) Type: FZ”. Only use “ATF-FZ” to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.

SA-016-24c

Service Bulletin/Repair Instructions

SA-068-24

Service Bulletin/Repair Instructions

Some customers may complain about scratches on the instrument cluster lens.

09-041-24

Service Bulletin/Repair Instructions

Some customers may notice water entry into the front combination lights (as shown below). This is due to poor sealing where rain or other water can enter inside the light. To eliminate this concern, the shape of the front combination light has been changed to improve sealing ability.

SA-062-24

Service Bulletin/Repair Instructions

SA-016-24b

Service Bulletin/Repair Instructions

SA-057-24

Service Bulletin/Repair Instructions

SA-058-24

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-056-24

Service Bulletin/Repair Instructions

Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way.

SA-053-24

Service Bulletin/Repair Instructions

Auxiliary key blank cutting procedure. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

09-038-24

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the “Speedometer Replacement Label”. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda’s vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO’s services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

SA-052-24

Service Bulletin/Repair Instructions

SA-050-24

Service Bulletin/Repair Instructions

Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatically. If you confirm that the customer's concern is that the liftgate does not unlatch correctly, follow the repair information below.

SA-008-24a

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

SA-011-24b

Service Bulletin/Repair Instructions

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

SA-011-24a

Other

SA-016-24a

Other

SA-022-24a

Other

Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.

07-003-24a

Service Bulletin/Repair Instructions

Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F (10 °C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced at the supplier.

SA-027-24

Service Bulletin/Repair Instructions

Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.

07-003-24

Service Bulletin/Repair Instructions

Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 Â°F (10 Â°C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced at the supplier.

SA-022-24

Service Bulletin/Repair Instructions

SA-016-24

Service Bulletin/Repair Instructions

PF-24-03

Service Bulletin/Repair Instructions

Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). To provide support in such cases, a temporary lookup guide has been developed for assistance.

SA-011-24

Service Bulletin/Repair Instructions

SA-008-24

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

09-003-23b

Service Bulletin/Repair Instructions

Some customers may complain about infotainment center display: Center display touchscreen operates by itself (Ghost Touch). The film of the center display may be peeled off. White dots may appear on the center display NOTE: The occurrence of the symptoms depends on the vehicle model and the parts.

SA-032-23a

Service Bulletin/Repair Instructions

09-032-23

Service Bulletin/Repair Instructions

SERVICE BULLETIN 09-031/20 ISSUED ON 09/21/20 IS NO LONGER VALID. IT IS SUPERCEDED BY RECALL 6023G (Ã¢ÂÂ2014-2018 MAZDA3 AND 2016-2021 CX-3 - REARVIEW IMAGE MAY NOT DISPLAY PROPERLYÃ¢ÂÂ).

SA-003-23a

Service Bulletin/Repair Instructions

SA-039-23a

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-050-23

Service Bulletin/Repair Instructions

Some customers may complain about scratches on the instrument cluster lens.

09-031-20b

Service Bulletin/Repair Instructions

Some vehicles may exhibit a distorted image or no image from the rear mount camera when shifted into reverse. Due to friction, the coating of camera socket terminals may wear out, creating high electrical resistance. NOTE: The icons and the messages are displayed normally.

00-001-23

Service Bulletin/Repair Instructions

In support of the new Mazda MX-5 and CX-3, Mazda will make available for loan on an Ã¢ÂÂas-neededÃ¢ÂÂ basis, a Special Service Tool (SST) to allow for the radar aiming of the blind spot monitoring (BSM) system. The BSM radar aiming is performed whenever the BSM control module, the BSM bracket or the rear bumper is replaced.

09-031/20a

Service Bulletin/Repair Instructions

Be advised that TSB "09-031/20 - REAR MOUNT CAMERA IMAGE NOT CLEAR/NO IMAGE ON SCREEN" is no longer valid and has been superseded by "RECALL 6023G - 2014-2018 MAZDA3 AND 2016-2019 CX-3 - REARVIEW IMAGE MAY NOT DISPLAY PROPERLY". Use the link below to view the recall: RECALL 6023G - 2014-2018 MAZDA3 AND 2016-2019 CX-3 - REARVIEW IMAGE MAY NOT DISPLAY PROPERLY

SA-039-23

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

09-025-23

Service Bulletin/Repair Instructions

Some customers may complain that the frequency of replenishing the window washer liquid is higher than expected, or they may complain of leakage at or around the washer motor (1). This is caused by a crack that may occur at the joint section of the washer motor housing due to an inappropriate assembly process. To eliminate this concern, the design of the washer motor has been modified to not have a joint section. This is caused by a crack that may occur at the joint section of the washer motor housing due to an inappropriate assembly process. To eliminate this concern, the design of the washer motor has been modified to not have a joint section.

01-008-23

Service Bulletin/Repair Instructions

Some vehicles may exhibit oil leakage from the drive belt auto tensioner and rattling noises from the engine compartment. This may be caused by insufficient sealing at the drive belt auto tensioner damper when the auto tensioner fully operates under both high ambient temperature and high load conditions. To eliminate this concern, the shape of the drive belt auto tensioner damper has been changed.

SA-036-23

Service Bulletin/Repair Instructions

SA-035-23

Service Bulletin/Repair Instructions

Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.

SA-032-23

Service Bulletin/Repair Instructions

SA-033-23

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

05-002-23

Service Bulletin/Repair Instructions

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738).

SA-031-23

Service Bulletin/Repair Instructions

06-002-23

Service Bulletin/Repair Instructions

Some vehicles may exhibit a light resistance and/or an unusual noise when turning the steering wheel in either direction. This concern may be caused by insufficient lubrication between the worm wheel gear and worm shaft. To eliminate this concern, the production process for the steering shaft has been modified.

06-001-23a

Service Bulletin/Repair Instructions

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

SA-007-23b

Service Bulletin/Repair Instructions

The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. This concern is caused when the sliding bearing (1) in the coupling (2) is seized and causes the coupling component to fit loosely. The pinion shaft head (3) then contacts the differential case and causes a crack.

SA-016-23

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method

SA-012-23

Service Bulletin/Repair Instructions

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

08-002-23

Service Bulletin/Repair Instructions

Some customers may experience the airbag warning light ON with DTC B00A0:09 stored in the SAS control module memory when the battery voltage is low. DTC B00A0:09 (Occupant classification sensor internal signal output unstable). This concern is caused by the low voltage detection time of the occupant classification sensor (OCS) being too short during cranking, which causes detection of the DTC unnecessarily. The concern occurs more often in colder weather when greater electric current is consumed to start the vehicle. To eliminate this concern, the OCS has been modified to avoid unnecessary DTC detection. NOTE: Even if the voltage is recovered after the engine is started, the airbag warning light stays ON during the drive cycle. When the battery voltage becomes stable after the engine is started, the airbag system will operate normally.

09-016-23

Service Bulletin/Repair Instructions

Speedometer replacement procedure

06-001-23

Service Bulletin/Repair Instructions

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

SA-010-23

Service Bulletin/Repair Instructions

Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.

SA-007-23

Service Bulletin/Repair Instructions

The rear differential case could develop a crack in the case. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. This concern is caused when the sliding bearing (1) in the coupling (2) is seized and causes the coupling component to fit loosely. The pinion shaft head (3) then contacts the differential case and causes a crack.

07-002-23

Service Bulletin/Repair Instructions

Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 Â°F (10Â°C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced since December 2021 at the supplier.

SA-007/23

Service Bulletin/Repair Instructions

The rear differential case could develop a crack in the case NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. This concern is caused when the sliding bearing in the coupling is seized and causes the coupling component to fit loosely. The pinion shaft head then contacts the differential case and causes a crack.

RF-23-01

Service Bulletin/Repair Instructions

When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order the required part numbers below. These parts are not listed in GEPC and were previously listed as "non-serviceable" in the cylinder block diagram.

09-003-23a

Service Bulletin/Repair Instructions

Some customers may complain about infotainment center display: - Center display touchscreen operates by itself (Ghost Touch). - The film of the center display may be peeled off. - White dots may appear on the center display NOTE: The occurrence of the symptoms depends on the vehicle model and the parts. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit.

RF-22-01R3

Service Bulletin/Repair Instructions

This Parts Flash replaces RF-22-01R2 released January 04, 2022. It includes new display repair kit part numbers for the 2018-2019 Mazda2, 2018-2020 CX-3 and 2018-2020 MX-5. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit as the supply chain has been heavily impacted due to the global shortage of semiconductors.

SA-001-23a

Service Bulletin/Repair Instructions

Some customers may complain about infotainment center display: - Ghost Touch - DTC B108E:04 may be stored (Touch screen operates by itself) - Surface Peeling - DTC B108E:04 may be stored - Spider Cracks - White dots IMPORTANT NOTE: DO NOT replace the infotainment center display assembly. Low cost repair kits are available to repair the infotainment center display screen.

SA-003/23

Service Bulletin/Repair Instructions

RF-22-01R2

Service Bulletin/Repair Instructions

This Parts Flash replaces RF-22-01R released November 21, 2022. It includes a new display repair kit part number for the 2020-2022 MX-5. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit as the supply chain has been heavily impacted due to the global shortage of semiconductors.

09-003-23

Service Bulletin/Repair Instructions

SA-001-23

Service Bulletin/Repair Instructions

SA-078-22

Service Bulletin/Repair Instructions

SA-016-22a

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

MT-004-22

Service Bulletin/Repair Instructions

Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.

09-018-22b

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.324 or later). The system performance has been improved as follows: Ver. 74.00.324 fixes these software errors (bugs): * If the shift lever is operated quickly while displaying the CarPlayTM screen, the rear view screen may not return to the CarPlayTM screen. * When the gear position is shifted into P from R, the screen may not return to the previous condition before shifting into the R position.

SA-041-22c

Service Bulletin/Repair Instructions

Some customers may complain about infotainment center display: * Ghost Touch * DTC B108E:04 may be stored (Touch screen operates by itself) * Surface Peeling * DTC B108E:04 may be stored * Spider Cracks * White dots

22-01R

Service Bulletin/Repair Instructions

Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit as the supply chain has been heavily impacted due to the global shortage of semiconductors. Please use the table below when ordering the screen repair kits. This can also be found in Service Alert SA-041/22.

02-004-22a

Service Bulletin/Repair Instructions

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.

SA-074-22

Service Bulletin/Repair Instructions

Some customers may complain the HVAC system not maintaining the correct temperature or the ambient (outside) temperature reading incorrectly. This is caused by a failure in the ambient temperature sensor. To correct this issue, the ambient temperature sensor has been modified.

SA-075-22

Service Bulletin/Repair Instructions

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Cell phone charger/accessory in 12V socket (engine no start or unable to turn off) 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple CarplayÃÂ¢ÃÂÃÂ¢/ Android AutoÃÂ¢ÃÂÃÂ¢ will not connect) 6. Over-sized wheels/tires (incorrect GPS location)

SA-008-22a

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-068-22

Service Bulletin/Repair Instructions

The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.

SA-066-22

Service Bulletin/Repair Instructions

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: * C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] * B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles built on or before March 2, 2019] * No DTC - Warning Message only [Gen 7 vehicles built after March 2, 2019] DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. * In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). * In other cases this DTC might be found without a related customer concern. NOTE: In most cases, no dealer visit is necessary.

09-041-22

Service Bulletin/Repair Instructions

SA-065-22

Service Bulletin/Repair Instructions

Some vehicles equipped with a coolant control valve may exhibit difficulties when refilling the coolant because the control valve is closed and air in the engine cannot escape during ignition ON. Therefore, turn the ignition OFF when refilling engine coolant using the radiator filler neck.

01-012-22

Service Bulletin/Repair Instructions

Some vehicles may exhibit accumulation of dried coolant (1) around the water pipe (2). This is caused by a gap between the housing and pipe due to a press fitting during the manufacturing process. The accumulated coolant is solidified and plugs the gap in high temperature environment and the seepage is stopped and does not progress. This is normal and does not require a part replacement, clean off the dried coolant from around the pipe with a wire brush.

01-010-22

Service Bulletin/Repair Instructions

Some customers may experience a squeaking noise may be heard from the exhaust manifold when the idle speed drops from fast idle to normal idle speed during cold start. This is caused by a variable valve being stuck in the closed position. When returning from fast idle to normal, the stuck valve suddenly opens due to thermal change around it which causes abnormal noise. To eliminate this concern, the internal design of the exhaust manifold has been modified.

RF-22-01

Service Bulletin/Repair Instructions

Some customers may complain about infotainment center display ghost touch (touch screen operates by itself), surface peeling or spider cracks. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit as the supply chain has been heavily impacted due to the global shortage of semiconductors.

09-036-22

Service Bulletin/Repair Instructions

SA-001-22d

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

SA-050-22

Service Bulletin/Repair Instructions

09-024-22

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.

01-006-22

Service Bulletin/Repair Instructions

This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.

09-023-22

Service Bulletin/Repair Instructions

Some customers may complain about spider web-like cracking (as shown below) appearing in the corner(s) of the MAZDA CONNECT center display. The cracks are internal and cannot be felt by touch. This concern may be caused by a lack of glue between the touch screen and the center display. To eliminate this concern in the future, the manufacturing process has been improved.

SA-039-22

Service Bulletin/Repair Instructions

Some customers may complain about scratches on the instrument cluster lens.

09-017-22a

Service Bulletin/Repair Instructions

Some vehicles may have rust on the contact parts between the clips (for attaching the roof molding) and the roof panel (ditches of the roof rail). This is caused by the gap between the roof molding attachment clips and the roof panel not being wide enough to allow paint to be appropriately applied to the roof panel. To eliminate this concern, the shape of the roof molding clip has been changed to enable paint application between the clip's rib and roof during the manufacturing process.

SA-038-22

Service Bulletin/Repair Instructions

Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.

09-018-22

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.311 or later).

02-004-22

Service Bulletin/Repair Instructions

SA-001-22c

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns.

SA-026-22

Service Bulletin/Repair Instructions

Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)

08-003-22

Service Bulletin/Repair Instructions

Some customers may experience the airbag warning light ON with DTC B00A0:09 stored in the SAS control module memory when the battery voltage is low. *DTC B00A0:09 (Occupant classification sensor internal signal output unstable) This concern is caused by the low voltage detection time of the occupant classification sensor (OCS) being too short during cranking, which causes detection of the DTC unnecessarily. The concern occurs more often in colder weather when greater electric current is consumed to start the vehicle. To eliminate this concern, the OCS has been modified to avoid unnecessary DTC detection. NOTE: *Even if the voltage is recovered after the engine is started, the airbag warning light stays ON during the drive cycle. *When the battery voltage becomes stable after the engine is started, the airbag system will operate normally.

02-003-22

Service Bulletin/Repair Instructions

Some customers may complain that the steering wheel is off center more than 3ÃÂ° even when driving straight on a flat road.

SA-016-22

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

SA-014-22

Service Bulletin/Repair Instructions

Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.

00-003/22

Service Bulletin/Repair Instructions

In support of the new Mazda MX-5 and CX-3, Mazda will make available for loan on as-needed basis, a Special Service Tool (SST) to allow for the radar aiming of the blind spot monitoring (BSM) system. The BSM radar aiming is performed whenever the BSM control module, the BSM bracket or the rear bumper is replaced.

01-003/22

Service Bulletin/Repair Instructions

The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.

SA-001-22b

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

SA-006-22a

Service Bulletin/Repair Instructions

MT-003/22

Service Bulletin/Repair Instructions

Some customers may complain about a tapping or knocking noise coming from the rear seat after fuel fill. The concern will likely occur if the fuel tank is overfilled (more fuel is added after the fuel pump nozzle shuts off automatically) or filled up normally in high ambient temperatures and the fuel expands. No repair is needed. Explain to the customer not to continue filling after nozzle shut off. Refer customer to Owner's Manual Warning:

SA-006-22

Service Bulletin/Repair Instructions

00-001-22

Service Bulletin/Repair Instructions

SA-009-22

Service Bulletin/Repair Instructions

SA-001-22

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

SA-008-22

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

MT-001-22

Service Bulletin/Repair Instructions

Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions. Use a clean towel damped in leather/vinyl cleaner or mild soap to clean the steering wheel. NOTE: Upholstery maintenance and care information can also be found in the Owner's Manual.

SA-001/22

Service Bulletin/Repair Instructions

Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 Other Symptoms No. 12 How to update the Navigation SD Card Map No. 13 How to Check Navi SD Card VIN Lock

01-006-21-3779b

Service Bulletin/Repair Instructions

Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.

06-001-21-3765b

Service Bulletin/Repair Instructions

Light Resistance and/or Unusual Noise When Turning Steering Wheel Left or Right: Some vehicles may exhibit a light resistance and/or an unusual noise when turning the steering wheel in either direction. This concern may be caused by the following causes. - The worm wheel gear was out of concentricity tolerance due to an improper manufacturing process. - The worm wheel gear was not in the proper distance due to an improper tolerance range. - The worm wheel gear has been swelled by water due to improper storage at the factory. To eliminate this concern, the production process for the steering shaft has been further modified. Customers having this concern should have their vehicle repaired using the following repair procedure.

09-036-21-3848

Service Bulletin/Repair Instructions

Some vehicles may exhibit rust (1) on the liftgate around the border of the rear mount camera (2) and/or the liftgate opener switch (3). Repair the rust and install a pad to prevent future rust. NOTE: This service bulletin is only applicable if the rust started from the marked area (1) around the holes. If rust occurs on other areas, this service bulletin is not applicable.

SA-019-21e

Service Bulletin/Repair Instructions

MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns

SA-052-21

Service Bulletin/Repair Instructions

For improvement of electrical diagnosis, the SKYACTIVÃÂ® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIVÃÂ® vehicles and compare suspect terminal drag with a good know terminal.To measure the voltage/resistance avoiding any terminal damage.

09-014-21-3802a

Service Bulletin/Repair Instructions

Some vehicles may exhibit a crack in the lower center area of the windshield. This may be caused by fixtures located at the center of the cowl grille, which result in higher pressures applied to the windshield. When small pebbles/rocks are caught between the cowl grille and the windshield, deep scratches can lead to a crack in the windshield. To prevent this concern in the future, the cowl grille will be modified to reduce the pressure to the windshield.

07-005-21-3836

Service Bulletin/Repair Instructions

Some customers may complain about warm air from the climate control vents. This may be caused by improper brazing (A) of the evaporator (B), causing a refrigerant leak from the joint between the tubes (C) and the header (D). To eliminate this concern, the configuration of the brazing set up has been improved.

MT-002-21a

Service Bulletin/Repair Instructions

Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. E85: A blend of 85% ethanol and 15% gasoline All Mazda vehicles can run on gasoline containing up to 10% ethanol (E10) but only some 1999-2001 B3000 trucks can run on gasoline with more than 10% ethanol blended. E10 compatible vehicles: All Mazda vehicles. E85 compatible vehicles: 1999-2001 B3000 Mazda trucks with the 8th VIN digit is V.

SA-019-21d

Service Bulletin/Repair Instructions

MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

MT-002-21

Service Bulletin/Repair Instructions

Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of 85% ethanol and 15% gasoline, All Mazda vehicles can run on gasoline containing up to 10% ethanol (E10) but only some 1999-2001 B3000 trucks can run on gasoline with more than 10% ethanol blended. E10 compatible vehicles: All Mazda vehicles. E85 compatible vehicles: 1999-2001 B3000 Mazda trucks with the 8th VIN digit is V. What if a customer puts E85 in there Mazda vehicle? Symptoms include: Rough Running, Lean Codes, Misfires and/or misfire codes, Lack of power, Poor fuel economy, Spark knock, Mechanical engine damage.

06-001-21-3765a

Service Bulletin/Repair Instructions

Some vehicles may exhibit a light resistance and/or an unusual noise when turning the steering wheel in either direction. This concern may be caused by the following causes. The worm wheel gear was out of concentricity tolerance due to an improper manufacturing process. The worm wheel gear was not in the proper distance due to an improper tolerance range, The worm wheel gear has been swelled by water due to improper storage at the factory, To eliminate this concern, the production process for the steering shaft has been further modified.

SA-047-21

Service Bulletin/Repair Instructions

If you receive a customer concern about the CHECK ENGINE light coming on and DTC P3400 (cylinder deactivation system malfunction) stored, the cylinder deactivation oil control valve may be plugged with plastic debris from the oil filter wrapper. The debris may enter the center of the oil filter when poking a hole in the filter wrapper during removal, and then travel through the engine and plug the cylinder deactivation oil control valve.

09-021-21-3818b

Service Bulletin/Repair Instructions

All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.230 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of MazdaÃ¢ÂÂs continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on. Updating MAZDA CONNECT to the latest version will erase any customization created by unauthorized software. Unauthorized customization software will not work on the latest version of MAZDA CONNECT software. The latest version of MAZDA CONNECT software cannot be rolled back to an earlier version. Mazda does not recommend unauthorized customization of MAZDA CONNECT due to the possibility of unexpected problems. Any issues related to this will not be covered under Mazda warranty policy.

05-001-21-3826

Service Bulletin/Repair Instructions

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. 1 (oil pressure switch B) stuck on, P0847:00 - Oil pressure switch No. 2 (oil pressure switch A) stuck on, P0872:00 - Oil pressure switch No. 3 (oil pressure switch A) stuck on, P0780:00 - Gear shifting malfunction, P1738:00 Automatic transaxle internal malfunction. This is caused by the oil pressure switch A and/or B at the control valve body temporarily or permanently getting stuck due to contamination entering the passage. To correct the problem, some mass production changes have been implemented to reduce contamination and improve the DTC diagnostic logic. NOTE: If the vehicle also has a delayed engagement concern, this TSB is not applicable. Refer to the instructions on MGSS (SLOW ENGAGING AFTER OPERATING SELECTOR LEVER FROM N TO D POSITION [FW6A-EL/FW6AX-EL]) or (SLOW ENGAGING AFTER OPERATING SELECTOR LEVER FROM N TO D POSITION [EW6A-EL/EW6AX-EL]) for proper diagnosis and repair procedure.

SA-019-21c

Service Bulletin/Repair Instructions

MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

01-006-21-3779a

Service Bulletin/Repair Instructions

09-025-21-3824

Service Bulletin/Repair Instructions

This service bulletin provides information regarding the proper use of the driverÃ¢ÂÂs floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage.

SA-046-21

Service Bulletin/Repair Instructions

Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.

09-021-21-3818a

Service Bulletin/Repair Instructions

AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.367 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazdas continuing efforts to improve safety and reduce driver distraction.

02-002-21-3769a

Service Bulletin/Repair Instructions

09-022-21-3815

Service Bulletin/Repair Instructions

Some customers may complain that the frequency of replenishing the window washer liquid is higher than expected, or they may complain of leakage at around the washer motor (1).This is caused by a crack that may occur at the joint section of the washer motor housing due to an inappropriate assembly process. To eliminate this concern, the design of the washer motor has been modified to not have a joint section.

09-021-21-3818

Service Bulletin/Repair Instructions

AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.367 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of MazdaÃ¢ÂÂs continuing efforts to improve safety and reduce driver distraction.

SA-019-21a

Service Bulletin/Repair Instructions

MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

SA-042-21

Service Bulletin/Repair Instructions

Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.) placed on the front passenger's seat.

SA-030-21a

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method A. Auxiliary Key Trace Cut Method If only one auxiliary key is lost/missing, some key cutting machines can trace cut a new key blank. 1. Trace cut the new auxiliary key blank(s). B. Auxiliary Key Code Cut Method If both auxiliary keys are lost/missing, use this method for cutting new auxiliary key blank(s). 1. Confirm you have access to a Mazda approved key cutting machine. See Ã¢ÂÂMazda Approved Key Cutting MachineÃ¢ÂÂ table.

SA-041-21

Service Bulletin/Repair Instructions

Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the "Attachments" section once a part is selected. Accessories E-catalog For models prior to 2016: Accessory Parts and Installation Instructions

SA-040-21

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-029-21a

Service Bulletin/Repair Instructions

APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNECT Updates -> Apple Carplay / Android Auto MDARS Activation Instructions

09-017-21-3808

Service Bulletin/Repair Instructions

Some customers may experience the MAZDA CONNECT rebooting or the screen turning black under any temperature. When the concern occurs, MAZDA CONNECT reboots repeatedly, and if the SD card is removed during this reboot cycle, the rebooting cycle ends. This is caused by some SD cards for the MAZDA CONNECT navigation system being manufactured with improper hardware, resulting in a data reading error. To correct the concern, the SD card hardware has been changed.

MT-003-21

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflections all converge at one point, focusing and concentrating the light onto the street below.

09-014-21-3802

Service Bulletin/Repair Instructions

SA-036-21

Service Bulletin/Repair Instructions

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles], B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles build on or before March 2, 2019], No DTC - Gen 7 vehicles built after March 2, 2019, DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.

SA-034-21

Service Bulletin/Repair Instructions

When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the DCA8000 OR GR8 battery charger SST to maintain battery voltage.

SA-032-21

Service Bulletin/Repair Instructions

SA-033-21

Service Bulletin/Repair Instructions

The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles.

MT-001-21

Service Bulletin/Repair Instructions

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed.

SA-030-21

Service Bulletin/Repair Instructions

Auxiliary key blank cutting procedure: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method, B. Auxiliary Key Code Cut Method

SA-029-21

Service Bulletin/Repair Instructions

APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlayÃ¢ÂÂ¢ / Android AutoÃ¢ÂÂ¢, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNECT Updates -> Apple Carplay / Android Auto MDARS Activation Instructions

08-002-21-3788

Service Bulletin/Repair Instructions

06-002-21-3782

Service Bulletin/Repair Instructions

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

CSP05c

Service Bulletin/Repair Instructions

MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offered beginning with 20MYvehicles. These technology changes are scheduled to occur in late 2021 as our service provider transitions away from a 3G network which currently supports the MMS application and its vehicle operations for all active legacy accounts. As a result, the MMS application and its vehicle operations will no longer work after September 30. 2021 for these legacy accounts and their respective vehicle owners. In an effort to provide advance notice and be transparent, and also to lessen the inconvenience of this situation - On 11/12/2020, all active MMS account holders will be informed of this news and will be presented with their choice of one of following goodwill offers: A new, replacement remote-engine start system (key fob transmitter type), Installation of Apple CarPlay / Android Auto, A $1000 voucher towards the purchase or lease of a new Mazda vehicle

CSP05d

Service Bulletin/Repair Instructions

01-005-21-3778

Service Bulletin/Repair Instructions

The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.

01-006-21-3779

Service Bulletin/Repair Instructions

SA-015-21

Service Bulletin/Repair Instructions

Some customers may complain that the Blind Spot Monitoring (BSM) system is inoperative. The symptoms may include: When the ignition is switched ON, the warning indicator light turns ON momentarily and then turns off after a few seconds. The BSM system does not operate after 1st key cycle (cold soak), No DTCs stored in memory, BSM system will function normally after 2nd key cycle and the vehicle is driven on the street

01-003-21-3776

Service Bulletin/Repair Instructions

02-003-21-3777

Service Bulletin/Repair Instructions

Some customers may complain that the steering wheel is off center more than 3ÃÂ° even when driving straight on a flat road.

07-001-21-3775

Service Bulletin/Repair Instructions

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. Ã¢ÂÂMazda Air Cooling Coil CoatingÃ¢ÂÂ is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.

00-001-21-3768

Service Bulletin/Repair Instructions

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

02-002-21-3769

Service Bulletin/Repair Instructions

09-002-21-3770

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer

CSP05b

Service Bulletin/Repair Instructions

MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offered beginning with 20MYvehicles. These technology changes are scheduled to occur in late 2021 as our service provider transitions away from a 3G network which currently supports the MMS application and its vehicle operations for all active legacy accounts. As a result, the MMS application and its vehicle operations will no longer work after September 30. 2021 for these legacy accounts and their respective vehicle owners. In an effort to provide advance notice and be transparent, and also to lessen the inconvenience of this situation - On 11/12/2020, all active MMS account holders will be informed of this news and will be presented with their choice of one of following goodwill offers: A new, replacement remote-engine start system (key fob transmitter type), Installation of Apple CarPlay / Android Auto, A $1000 voucher towards the purchase or lease of a new Mazda vehicle

06-001-21-3765

Service Bulletin/Repair Instructions

Some vehicles may exhibit a light resistance and/or an unusual noise when turning the steering wheel in either direction. This concern may be caused by insufficient lubrication of the gear due to uneven and deteriorated grease. To eliminate this concern, the production process for the steering shaft has been further modified.

SA-004-20c

Service Bulletin/Repair Instructions

In order to ensure key code security, MNAO has restricted key code access for the new auxiliary key. This Service Alert provides information on how to obtain the 10-digit key code needed for cutting a new auxiliary key blank if all auxiliary keys are lost.

06-004-20-3757

Service Bulletin/Repair Instructions

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

MT-006-20

Service Bulletin/Repair Instructions

Some customers may complain about the following MAZDA CONNECTÃ¢ÂÂ¢ Temperature Warning message: Ã¯ÂÂ· Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECTÃ¢ÂÂ¢ screen temperature is above 176 degrees Fahrenheit (80 degrees Celsius).

SA-047-20b

Service Bulletin/Repair Instructions

CRACKED REAR DIFFERENTIAL. The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles.

09-036-20-3756

Service Bulletin/Repair Instructions

Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTHÃÂ® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTHÃÂ® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010.

CSP05a

Service Bulletin/Repair Instructions

MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offered beginning with 20MYvehicles. These technology changes are scheduled to occur in late 2021 as our service provider transitions away from a 3G network which currently supports the MMS application and its vehicle operations for all active legacy accounts. As a result, the MMS application and its vehicle operations will no longer work after September 30. 2021 for these legacy accounts and their respective vehicle owners. In an effort to provide advance notice and be transparent, and also to lessen the inconvenience of this situation - On 11/12/2020, all active MMS account holders will be informed of this news and will be presented with their choice of one of following goodwill offers: A new, replacement remote-engine start system (key fob transmitter type), Installation of Apple CarPlayÃ¢ÂÂ¢ / Android AutoÃ¢ÂÂ¢, A $1000 voucher towards the purchase or lease of a new Mazda vehicle

CSP05

Service Bulletin/Repair Instructions

MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offered beginning with 20MYvehicles. These technology changes are scheduled to occur in late 2021 as our service provider transitions away from a 3G network which currently supports the MMS application and its vehicle operations for all active legacy accounts. As a result, the MMS application and its vehicle operations will no longer work after September 30. 2021 for these legacy accounts and their respective vehicle owners. In an effort to provide advance notice and be transparent, and also to lessen the inconvenience of this situation - On 11/12/2020, all active MMS account holders will be informed of this news and will be presented with their choice of one of following goodwill offers: A new, replacement remote-engine start system (key fob transmitter type), Installation of Apple CarPlayÃ¢ÂÂ¢ / Android AutoÃ¢ÂÂ¢, A $1000 voucher towards the purchase or lease of a new Mazda vehicle

MT-005-20

Service Bulletin/Repair Instructions

Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary: Engine Oil Consumption Inspection Guideline 1. Record the vehicle mileage. 2. Engine at normal operating temperature, top off engine oil level to the full mark on the dipstick. 3. Ask the customer to return to the dealer after 1200 miles to recheck the engine oil level. 4. After 1200 miles, engine at normal operating temperature, check the engine oil level on the dipstick. 5. Is the engine oil level above the low mark on the dipstick? ÃÂ¯ÃÂÃÂ· Yes - No repair is necessary. ÃÂ¯ÃÂÃÂ· No - Proceed to MGSS online or Workshop Manual (section 01-03 NO. 16 HIGH OIL CONSUMPTION/LEAKAGE).

05-005-20-3752

Service Bulletin/Repair Instructions

MT-004-20

Service Bulletin/Repair Instructions

SA-071-20

Service Bulletin/Repair Instructions

Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a SKYACTIV cylinder head, but it is no longer available. The following 3 adhesives are alternatives available as an equivalent to Loctite 962T: Loctite 272, Loctite 518 Threebond TB-1386H

00-002-20-3749

Service Bulletin/Repair Instructions

SA-070-20

Service Bulletin/Repair Instructions

APPLE CARPLAY / ANDROID AUTO FREQUENTLY ASKED QUESTIONS (FAQ): NOTE: The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS - Infotainment - MAZDA CONNECT Updates - Apple Carplay / Android Auto MDARS Activation Instructions

SA-047-20a

Service Bulletin/Repair Instructions

CRACKED REAR DIFFERENTIAL: Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory.

SA-069-20

Service Bulletin/Repair Instructions

ACCESSORY INSTRUCTIONS LOCATION: Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.mazdausa.com

09-031-20-3736

Service Bulletin/Repair Instructions

09-030-20-3740

Service Bulletin/Repair Instructions

SA-063-20

Service Bulletin/Repair Instructions

When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the GR8 battery charger SST to maintain battery voltage.

MT-002-20

Service Bulletin/Repair Instructions

New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010.

09-006-20-3673a

Service Bulletin/Repair Instructions

When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).

MT-001-20

Service Bulletin/Repair Instructions

05-003-20-3725

Service Bulletin/Repair Instructions

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). This is caused by the oil pressure switch A and/or B at the control valve body temporarily or permanently getting stuck due to contamination entering the passage. To correct the problem, some mass production changes have been implemented to reduce contamination and improve the DTC diagnostic logic.

SA-026-20a

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

08-001-20-3696a

Service Bulletin/Repair Instructions

Some customers may experience the airbag warning light ON with DTC B00A0:09 stored in the SAS control module memory when the battery voltage is low. Ã¯ÂÂ· DTC B00A0:09 (Occupant classification sensor internal signal output unstable). This concern is caused by the low voltage detection time of the occupant classification sensor (OCS) being too short during cranking, which causes detection of the DTC unnecessarily. The concern occurs more often in colder weather when greater electric current is consumed to start the vehicle. To eliminate this concern, the OCS has been modified to avoid unnecessary DTC detection. NOTE: Ã¯ÂÂ· Even if the voltage is recovered after the engine is started, the airbag warning light stays ON during the drive cycle. Ã¯ÂÂ· When the battery voltage becomes stable after the engine is started, the airbag system will operate normally.

SA-053-20

Service Bulletin/Repair Instructions

When replacing manual or automatic transmission, make sure to remove the plug from the old transmission (as shown below) and then re-install it to the new transmission with a new washer. The new transmissions (including remanufactured A/T) have a shipping plug, as shown in the figures (M/T: black, rubber made; A/T: pink and black, with breather). This plug is for shipping use only and needs to be removed in order to re-install the original plug from the old transmission.

09-015-20-3698b

Service Bulletin/Repair Instructions

Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused by some SD cards for the MAZDA CONNECT navigation system being manufactured with improper hardware, resulting in a data reading error during cold temperatures. To correct the concern, the SD card hardware has been changed.

SA-047-20

Service Bulletin/Repair Instructions

Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory.

09-015-20-3698

Service Bulletin/Repair Instructions

08-001-20-3696

Service Bulletin/Repair Instructions

00-001-20-3689

Service Bulletin/Repair Instructions

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

SA-041-20

Service Bulletin/Repair Instructions

Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.

SA-036-20

Service Bulletin/Repair Instructions

The ownerÃ¢ÂÂs manual contains procedures and precautions for the maintenance and cleaning of plastic parts, like the brand emblem. However, it is still important to remind customers about these precautions. Customers should never use inadequate, harsh or aggressive cleaning products on plastic parts. CAUTION: Be aware that when cleaning the brand emblem, never use cleaning products that are highly acidic/alkaline detergent, organic solvents or those with aggressive chemical products, otherwise, the brand emblem may become cracked and/or deformed (as shown in the example below). Always refer customers to the ownerÃ¢ÂÂs manual for proper cleaning using cold or lukewarm water and a mild, neutral detergent.

SA-037-20

Service Bulletin/Repair Instructions

Some vehicles may have one of the following DTCs stored in memory: Ã¯ÂÂ· C1001:92 - Forward sensing camera (FSC) poor field of view Ã¯ÂÂ· B14F0:92 - General temporary failure in forward sensing camera (FSC) DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. Ã¯ÂÂ· In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). Ã¯ÂÂ· In other cases this DTC might be found without a related customer concern. NOTE: Instrument Cluster Multi-Information Display Warning Messages vary depending on vehicle year/model. See the Owner's Manual for details.

02-004-20-3685

Service Bulletin/Repair Instructions

SA-030-20

Service Bulletin/Repair Instructions

Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. NOTE: The following Caution is included with every ATX that requires configuration.

SA-011-20a

Service Bulletin/Repair Instructions

Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle.

SA-026-20

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Audio System, BluetoothÃÂ®, Center Dislay, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, Noise, Reboot / Frozen Screen / Slow Response, USB / Aux Voice Command, How to Check Navi SD Card VIN Lock.

06-001-20-3676

Service Bulletin/Repair Instructions

Some vehicles may exhibit a light resistance and/or an unusual noise when turning the steering wheel in either direction. This concern may be caused by insufficient lubrication of the gear due to uneven and deteriorated grease. To eliminate this concern, the production process for the steering shaft has been further modified.

SA-019-20

Service Bulletin/Repair Instructions

01-002-20-3678

Service Bulletin/Repair Instructions

Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed.Ã¯ÂÂ· P2610:00: Instrument cluster internal engine off timer performance problem Ã¯ÂÂ· P2507:00: PCM battery voltage low input. As a past malfunction, the customer will not notice it (no warning light illuminated), but the DTC may be found during a vehicle service. P2507 in this situation is only applicable on 2016 and later models. This is caused by the engine being started 3 or more times after a short duration of engine off (less than 15 seconds) with the room fused removed. NOTE: The odometer will display Ã¢ÂÂF0-002Ã¢ÂÂ during transport mode (room fuse 15A removed). Transport mode is canceled when room fuse 15A is installed or the vehicle odometer is more than 12.4mi (20km).Vehicles in dealer inventory with this concern should be repaired using the following repair procedure.

02-003-20-3677

Service Bulletin/Repair Instructions

Some customers may complain that the steering wheel is off center more than 3ÃÂ° even when driving straight on a flat road. Customers having this concern should have their vehicle repaired using the following repair procedure.

SA-009-20

Service Bulletin/Repair Instructions

LACK OF POWER UNDER HEAVY LOAD WITH NO WARNING LIGHTS OR DTCS: Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.

SA-011-20

Service Bulletin/Repair Instructions

Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle.

09-006-20-3673

Service Bulletin/Repair Instructions

When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).

09-004-20-3666

Service Bulletin/Repair Instructions

Some vehicles may exhibit rust (A) on the liftgate around the border of the rear mount camera (B) and/or the liftgate opener switch (C). Repair the paint rust and install a pad to prevent future paint rust.

02-002-20-3651

Service Bulletin/Repair Instructions

09-003-20-3671

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealerÃ¢ÂÂs responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Ã¯ÂÂ· Mazda vehicles are manufactured with tamper-proof speedometers. Ã¯ÂÂ· When a speedometer is replaced, the new speedometer will read zero (0) miles. Ã¯ÂÂ· This procedure is extremely important to accurately represent actual vehicle mileage. Ã¯ÂÂ· Prior to speedometer removal, complete the information required on the Ã¢ÂÂSpeedometer Replacement LabelÃ¢ÂÂ. Labels can only be ordered through Mazda eStore. Ã¯ÂÂ· In an effort to achieve a higher level of Customer Experience and retain the value of MazdaÃ¢ÂÂs vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOÃ¢ÂÂs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

09-022-19-3599a

Service Bulletin/Repair Instructions

MT-002-19

Service Bulletin/Repair Instructions

If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely. Metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold. When the new engine assembly is installed, debris in the intake manifold will be ingested into the new engine and cause internal damage.

SA-058-19

Service Bulletin/Repair Instructions

WARRANTY GUIDELINES FOR RETURNED TRANSMISSION CORES. Be advised that the Mazda Remanufactured Transmission Center (MRTC) has found that up to 30% of the returned transmission cores either included the wrong transmission oil cooler, or the oil cooler was missing altogether. IMPORTANT NOTE: ALWAYS REMEMBER TO INCLUDE THE ORIGINAL OIL COOLER WITH THE RETURNED TRANSMISSION CORE!

07-002-19-3616a

Service Bulletin/Repair Instructions

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. Ã¢ÂÂMazda Air Cooling Coil CoatingÃ¢ÂÂ is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years. NOTE: See parts information for Mazda Air Cooling Coil Coating and Kit part numbers.

01-022-19-3657

Service Bulletin/Repair Instructions

There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Bulletin is to inform you about the water pump sealing mechanism and the criteria if replacement is necessary or not.

SA-027-19

Service Bulletin/Repair Instructions

Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/. Audio/Electrical, Exterior, Interior: - Mazda Mobile Start (MMS) - Remote Engine Start - Wireless Charging Pad - Mirror - Navigation - Rear Parking Sensors - Rear Seat Entertainment - Smartphone Screen Mirroring - Bumper Trim/Guards - Door Mirror Caps - Fog Lights - Moonroof Wind Deflector - Roof Rack - Side Window Deflectors - Splash Guards - Trailer Hitch - Thule Products - Wheels Locks - Aero Kit - Air Dam - Rear Spoiler - Tunnel Under Bars - Lower Arm Bar - Side Sill Extensions - Arm Rest - Illuminated Door sill Trim Plates - Interior Lighting

SA-053-19

Service Bulletin/Repair Instructions

GUIDE LINES AND PHOTOS TO DETERMINE IF FLUID/OIL SEEPAGE OR LEAK IS SEVERE ENOUGH TO REQUIRE WARRANTY REPAIR OR TO CLEAN AND MONITOR. Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is severe enough to require a repair, or just to clean the area and monitor it at the next service.

01-019-19-3628

Service Bulletin/Repair Instructions

MT-004-19

Service Bulletin/Repair Instructions

Some customers may complain about: Ã¯ÂÂ· Intermittent engine no start Ã¯ÂÂ· Instrument cluster red security indicator light ON Ã¯ÂÂ· Engine Start/Start Button Amber indicator light flashing Ã¯ÂÂ· Battery discharge Ã¯ÂÂ· Electrical relay buzzing noise Ã¯ÂÂ· DTC B13D3:94 (Communication error with remote transmitter) stored.This may be caused by: Ã¯ÂÂ· A key in a purse near a cell phone. The cell phone radio waves may interrupt the immobilizer system. Ã¯ÂÂ· An aftermarket cell phone charger. The charger may produce electrical noise that interrupts the immobilizer system. Ã¯ÂÂ· An aftermarket GPS tracker. Some aftermarket devices that are wired to the vehiclesÃ¢ÂÂs wiring harness may create unusual electrical symptoms.

SA-049-19

Service Bulletin/Repair Instructions

Some customers may complain about a Mazda Mobile Start (MMS) system malfunction. Use the information below to troubleshoot the customers complaint: Ã¯ÂÂ· MAZDA MOBILE START (MMS) TROUBLESHOOTING GUIDE Ã¯ÂÂ· CANNOT COMMUNICATE WITH VEHICLE Ã¯ÂÂ· ERROR MESSAGE INSTALLED ON ANDROID DEVICES Ã¯ÂÂ· COMMUNICATION ERRORS Ã¯ÂÂ· MMS CHECK MODE - Use to verify system operation (see below).

07-001-19-3630b

Service Bulletin/Repair Instructions

Be advised that TSB 07-001/19 is no longer valid and has been superseded to "SSPB8 - 2016-2017 CX-3 A/C CONDENSER WARRANTY EXTENSION".

07-007-19-3638

Service Bulletin/Repair Instructions

Some customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a plugged heater core. For 2014-2016 Mazda6 and 2013-2016 (US spec) / 2017 (Mexico spec) CX-5, the CHECK ENGINE light may turn on with DTC P011A:00 (ECT sensor No.1/No.2 performance problem) stored at the same time. NOTE: Refer to TSB 01-015/15 if the customer is using a block heater at temperatures below freezing. To solve this concern, two mass production changes have been implemented. a) The concentration of the coolant has been increased so that the amount of the contained anti-rust additive is higher. b) The composition of the coolant has been changed (the ratio of the anti-rust additive has increased).

SSPB8a

Service Bulletin/Repair Instructions

MT-003-19

Service Bulletin/Repair Instructions

Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary:

04-005-19-3512

Service Bulletin/Repair Instructions

Some vehicles may exhibit a rattle / knock noise from the front disc brake caliper (1) when driving on a rough road surface.This is caused by the slide pin (1) hitting the mounting support (2) due to insufficient holding power of the dust boots (3) when a shock (4) is applied from the road. To eliminate this concern, the dust boots have been modified to increase holding power.

07-001-19-3630

Service Bulletin/Repair Instructions

Some customers may complain about warm air from the climate control vents when the air conditioner is ON. This may be caused by condenser corrosion, causing a refrigerant leak. The manufacturer of the condenser has been changed and the configuration of the condenser tube has been improved.

07-003-19-3608

Service Bulletin/Repair Instructions

Some customers may complain about warm air from the climate control vents. This may be caused by improper brazing of the evaporator, causing a refrigerant leak from the joint between the tubes and the header.

SA-040-19

Service Bulletin/Repair Instructions

SSPB8

Service Bulletin/Repair Instructions

The warranty coverage for the repair of the A/C Condenser due to refrigerant leak from condenser caused by corrosion is extended to 7 years (84 months) from the original New Vehicle Limited Warranty (Normal Warranty) start date, with no mileage limitation. Concern Outline On certain subject CX-3 vehicles, the A/C condenser may be corroded, causing an A/C refrigerant leak. Vehicles with this condition may exhibit no cool air from the climate control vents when the A/C is ON. This warranty extension program applies only to the repair of the A/C condenser with this concern. This is a warranty extension for the specified repair only. Inspection and replacement of non-failed parts will not be eligible for reimbursement to the dealer or customer. This program extends the warranty period for actual failures due to defects in workmanship or materials in accordance with the Mazda Warranty Policy and Procedures.

01-016-19-3627

Service Bulletin/Repair Instructions

Some vehicles may experience a rough idle with the check engine light on and DTC P0015 / P0524 stored in memory. P0015:00 - Exhaust CMP timing over-retarded. P0524:00 - Engine oil pressure too low. This is caused by a drop in engine oil pressure due to a piece of foreign object stuck on the oil pump pressure relief valve or oil control valve (OCV). The temporary entry of the foreign object triggers a check engine light on, but rough idle will not be produced until a later time.

09-010-19-3624

Service Bulletin/Repair Instructions

Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.The front fender stay (2) newly painted surface at ground point (3), where attachment bolt (4) is seated, may create a poor front harness ground connection. Customers concern can be resolved by sanding off paint at ground point (3) where attachment bolt (4) is seated. After installing the bolt (4), apply touch-up paint to the exposed base material area of the front fender stay.

09-031-19-3625

Service Bulletin/Repair Instructions

After the installation of a new instrument cluster, the message "Fctry" or ÃÂ¢ÃÂÃÂFactoryÃÂ¢ÃÂÃÂ is displayed instead of the odometer. This concern may also occur when a room fuse is installed in a new vehicle. Some new instrument clusters are in the factory mode setting. Factory mode cancellation is required. NOTE: The concern is applicable to Calsonic Kansei instrument clusters. Not all trim levels are affected.

SA-029-19a

Service Bulletin/Repair Instructions

The database error discovered with IDS 114.00-114.02 release has been fixed with IDS 114.04 release and is now available for download.

SA-003-19

Service Bulletin/Repair Instructions

Some vehicles may have one of the following DTCs stored in memory: C1001:92 - Forward sensing camera (FSC) poor field of view. B14F0:92 - General temporary failure in forward sensing camera (FSC). DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.NOTE: Instrument Cluster Multi-Information Display Warning Messages vary depending on vehicle year/model. See the Owner's Manual for details. If the vehicle has this DTC, DO NOT replace the FSC. Read below.

09-029-19-3594

Service Bulletin/Repair Instructions

Some customers may notice that the driver's seat gradually moves downward by itself and needs to be re-adjusted after 3 or 4 days of driving. This concern may be caused when a load, which is applied to the seat during braking, exceeds a specified level and may impact the retaining mechanism of the seat lifter and cause the seat to move downward. To eliminate this concern, the rigidity of the retaining mechanism of the seat lifter has been increased.

SA-031-19

Service Bulletin/Repair Instructions

Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.

06-005-19-3610

Service Bulletin/Repair Instructions

Some vehicles may exhibit a light resistance and/or an unusual noise when turning the steering wheel to the left. This concern may be caused by insufficient lubrication of the gear due to uneven and deteriorated grease. To eliminate this concern, the production process for steering shaft has been modified.

07-002-19-3616

Service Bulletin/Repair Instructions

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. "Mazda Air Cooling Coil Coating" is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.

06-004-19-3591

Service Bulletin/Repair Instructions

Some customers may find a piece of aluminum tape and/or black liquid on the driver side floor. The aluminum tape may have dropped from the bottom of the steering column and the black liquid is grease that has melted and dripped onto the floor. This concern is caused by the grease from the power steering motor seeping out and loosening the adhesive on the aluminum tape. Parking in the sun can create high interior temperatures which may melt the grease and loosen the adhesive. To eliminate this concern, a housing cover has been added to the affected area of the steering column.

SA-029-19

Service Bulletin/Repair Instructions

Due to a database error discovered with IDS 114.00-114.02 release (which affects Recall 3719F), it will be necessary to uninstall IDS 114 and install IDS 113.00 and 113.06 update. The Recall can be performed after removing IDS 114 and installing IDS 113. This SA will be updated when more information is available.

09-022-19-3599

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.335C or later). NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of MazdaÃ¢ÂÂs continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on. Updating MAZDA CONNECT to the latest version will erase any customization created by unauthorized software.Unauthorized customization software will not work on the latest version of MAZDA CONNECT software. The latest version of MAZDA CONNECT software cannot be rolled back to an earlier version. Mazda does not recommend unauthorized customization of MAZDA CONNECT due to the possibility of unexpected problems. Any issues related to this will not be covered under Mazda warranty policy.

06-002-19-3585a

Service Bulletin/Repair Instructions

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

05-004-19-3466

Service Bulletin/Repair Instructions

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. 1 (oil pressure switch B) stuck on P0847:00 - Oil pressure switch No. 2 (oil pressure switch A) stuck on P0872:00 - Oil pressure switch No. 3 (oil pressure switch A) stuck on P0877:00 - Oil pressure switch No. 4 (oil pressure switch B) stuck on P0780:00 - Gear shifting malfunction P1738:00 - Automatic transaxle internal malfunction This is caused by the oil pressure switch A and/or B at the control valve body temporarily or permanently getting stuck due to contamination entering the passage. To correct the problem, some mass production changes have been implemented to reduce contamination and improve the DTC diagnostic logic. NOTE: If the vehicle also has a delayed engagement concern, this TSB is not applicable. Refer to the instructions on MGSS (SLOW ENGAGING AFTER OPERATING SELECTOR LEVER FROM N TO D POSITION [FW6A-EL/FW6AX-EL]) or (SLOW ENGAGING AFTER OPERATING SELECTOR LEVER FROM N TO D POSITION [EW6A-EL/EW6AX-EL]) for proper diagnosis and repair procedure.

02-005-19-3503a

Service Bulletin/Repair Instructions

Some vehicles may experience a creaking noise from the front shock absorber when going over bumps. Upon inspection, the coil spring is found to be broken at the lower part without any trace of an accident. It may be found during maintenance or service opportunity without customer complaints. Mud and sand caught between the coil spring and the lower spring seat causes paint damage on the coil spring, resulting in rust holes and uneven force application. To correct this issue, the shape of the lower spring seat has been modified.

SA-006-19a

Service Bulletin/Repair Instructions

Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.

SA-016-19

Service Bulletin/Repair Instructions

There have been warranty claims submitted for noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.

SA-001-19b

Service Bulletin/Repair Instructions

APPLE CARPLAYÃ¢ÂÂ¢ / ANDROID AUTOÃ¢ÂÂ¢ FREQUENTLY ASKED QUESTIONS (FAQ)

SA-013-19

Service Bulletin/Repair Instructions

MAZDA IDS INOPERATIVE WITH VCM-II LICENSE EXPIRATION MESSAGE - If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1. CLICK HERE to download the resetting tool to your PC desktop. 2. Reboot your PC, DO NOT start any application after restarting. 3. Run the resetting tool by double clicking the "Reset.bat" file (on your desktop from step 1). 4. Press any key after reading the notifications about the resetting tool.

05-002-19-3576

Service Bulletin/Repair Instructions

Some customers may complain of a whining noise from the automatic transaxle when driving at 10 mph and above. The noise: Ã¯ÂÂ·Depends on the vehicleÃ¢ÂÂs speed only (the more speed, the more noise)Ã¯ÂÂ·Occurs with all types of driving (acceleration, deceleration, steady speed)Ã¯ÂÂ·Does not depend on rpm, gear, or ATF temperature.This is caused by a damaged bearing in the transaxle due to improper configuration of the transaxle case. A modification has now been implemented on automatic transaxles with the following serial numbers: Ã¯ÂÂ·7TN0820364 and higher (CX-3) / 8TN1090104 and higher (except CX-3) Ã¯ÂÂ·8TR1008883 and higher Ã¯ÂÂ·8TD1003276 and higher Ã¯ÂÂ·8T50331192 and higher (CX-3) / 8T50329705 and higher (except CX-3).

SA-001-19a

Service Bulletin/Repair Instructions

APPLE CARPLAYÃ¢ÂÂ¢ / ANDROID AUTOÃ¢ÂÂ¢ FREQUENTLY ASKED QUESTIONS (FAQ). Many frequently asked question and the answers.

03-001-19-3505b

Service Bulletin/Repair Instructions

Some vehicles may exhibit a squeak noise from the right front driveshaft at the automatic transaxle when driving. This concern is likely to occur when driving at speeds between 37-50 mph (60-80 km/h) with the ATF at normal operating temperature. The noise is caused by stick/slip between the oil seal at the transaxle and the dust cover of the driveshaft. To correct this issue, the thickness of the dust cover has been increased.

00-003-19-3583

Service Bulletin/Repair Instructions

In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually.

09-003-19-3555a

Service Bulletin/Repair Instructions

Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference between the inside and the outside of the light housing. It is normal for very small water drops to appear in certain locations on the light units where the air is stagnant (condensation), making the lens look whitish (fog). This happens mostly in the corners and narrow spaces, and will typically clear during warmer ambient temperatures, or when the lights have been on for some time.

MT-001-19

Service Bulletin/Repair Instructions

09-010-19-3577

Service Bulletin/Repair Instructions

Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.

SA-006-19

Service Bulletin/Repair Instructions

Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.

09-007-19-3564a

Service Bulletin/Repair Instructions

Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010. Customers experiencing related concerns should have their vehicle and/or device inspected according to the following procedure.

01-007-19-3541

Service Bulletin/Repair Instructions

When the engine is started for the first time after parking the vehicle overnight in cold conditions (below 32 degrees Fahrenheit / 0 degrees Celsius), some vehicles may exhibit a rough idle and/or the check engine light on with any of the following DTC(s) stored in memory. P0300 - Random misfire detected P0301 - Cylinder No. 1 misfire detected P0302 - Cylinder No. 2 misfire detected P0303 - Cylinder No. 3 misfire detected P0304 - Cylinder No.4 misfire detected. This may be caused by frozen water accumulated in the main silencer, restricting exhaust flow.

02-004-19-3574

Service Bulletin/Repair Instructions

Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.

00-001-19-3560

Service Bulletin/Repair Instructions

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

00-002-19-3561

Service Bulletin/Repair Instructions

Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAO authorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorized equipment program. NOTE: Accu-turn is still an approved brake lathe, but it is no longer available for purchase from our vendor. IMPORTANT: Rotors must be machined using a Mazda approved on-car brake lathe, or warranty claims are subject to denial or debit. Tool Number Description Pricing PC1923MAZ Pro-Cut On-Car Brake Lathe Check eStore or call for current pricing OBTAINING TOOLS This tool can be ordered through Mazda eStore. You can log on to eStore at: http://dealers.mazdausa.com CUSTOMER SERVICE INFORMATION For warranty or product information contact Mazda Authorized Service Equipment at 877-768-6657. Customer service representatives are available from 7:30 AM until 7:00 PM CST, Monday through Friday. SPECIAL SERVICE TOOL (SST) PART NAME: OVERVIEW Pro-Cut On-Car Brake Lathe PART NUMBER: PC1923MAZ APPLICABLE MODELS: All USAGE: To machine brake rotors on the vehicle.

09-005-19-3562

Service Bulletin/Repair Instructions

09-006-19-3563

Service Bulletin/Repair Instructions

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.

09-007-19-3564

Service Bulletin/Repair Instructions

09-008-19-3565

Service Bulletin/Repair Instructions

Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of stains can be removed with a heat gun or an infrared drier. If you encounter this concern during PDI, use a heat gun or an infrared drier to apply heat to the affected area to remove the stain(s).

09-009-19-3566

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after-warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

07-001-19-3465a

Service Bulletin/Repair Instructions

01-005-19-3548

Service Bulletin/Repair Instructions

Some vehicles may exhibit the check engine light on with DTC P0456 stored in the PCM memory. P0456: EVAP system leak detected (very small leak). The concern is most likely the result of the customer not getting the fuel cap completely closed after fueling the vehicle. This causes a small fuel vapor leak and turns DTC P0456 on.

01-006-19-3549

Service Bulletin/Repair Instructions

02-002-19-3546

Service Bulletin/Repair Instructions

02-003-19-3547

Service Bulletin/Repair Instructions

Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.

04-002-19-3545

Service Bulletin/Repair Instructions

08-001-19-3544

Service Bulletin/Repair Instructions

This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service.

09-004-19-3543

Service Bulletin/Repair Instructions

Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to DAG Exchange Central (MXConnect>Parts and Accessories>Parts>Programs>Exchange Central) for component availability, source of technical support and prior authorization requirement. NOTE: Always check for a TSB that may modify or eliminate prior authorization for a specific symptom for a given component.

01-004-19-3558

Service Bulletin/Repair Instructions

On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. Sulfur smell is not an indication of an engine concern and will not cause reduced driveability or durability of the engine or any of its emission components. The sulfur smell or 'rotten egg' odor is caused by high amounts of sulfur in the gasoline being used in the vehicle. Sulfur is normally eliminated during the refining process, but the EPA regulation of sulfur in gasoline differs from state to state. Vehicles using fuel containing high amounts of sulfur will most likely emit sulfur smell from the exhaust system.When high sulfur fuel is burned, there is a chemical reaction in the catalytic converter causing the sulfur tooxidize. As the vehicle is driven, the oxidizing reaction odor in the converter will decrease with mileage and age.

01-003-19-3557

Service Bulletin/Repair Instructions

Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem P2507:00: PCM battery voltage low input As a past malfunction, the customer will not notice it (no warning light illuminated), but the DTC may be found during a vehicle service. P2507 in this situation is only applicable on 2016 and later models. This is caused by the engine being started 3 or more times after a short duration of engine off (less than 15 seconds) with the room fused removed. NOTE: The odometer will display "F0-002" during transport mode (room fuse 15A removed). Transport mode is canceled when room fuse 15A is installed or the vehicle odometer is more than 12.4mi (20km). Vehicles in dealer inventory with this concern should be repaired using the following repair procedure.

SA-001-19

Service Bulletin/Repair Instructions

APPLE CARPLAY? / ANDROID AUTO? FREQUENTLY ASKED QUESTIONS (FAQ)

04-001-19-3556

Service Bulletin/Repair Instructions

Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of the Anti-Lock Brake System (ABS). Do not attempt any repairs. If you encounter a customer complaint for this concern, explain that the noise comes from the ABS/TCS/DSC "Malfunction Detection Function" initial check and that there is no problem. This initial checkis a necessary function to ensure the normal operation of the ABS/TCS/DSC system. It occurs when the vehicles first moves forward under the following conditions. NOTE: Some customers may describe that the noise does not occur all the time. It does occur all the time, but the sound is more likely to be heard on a slow start and not on a quick start (quick acceleration) when engine noise is louder.

09-001-19-3553

Service Bulletin/Repair Instructions

When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as soon as possible to ensure the customer leaves the dealership with active working SAT radio.

09-002-19-3554

Service Bulletin/Repair Instructions

This service bulletin provides information regarding the proper use of the driver's floor mat to avoid anypotential interference with the foot pedals. The following are possible causes of floor mat interference,which can be avoided with proper usage. Floor mat moves forward due to improper installation. Inappropriate floor mat (such as aftermarket, non-factory-equipped, or non-genuine) is used. Floor mat is stacked one on top of another.

09-003-19-3555

Service Bulletin/Repair Instructions

01-001-19-3551

Service Bulletin/Repair Instructions

01-002-19-3552

Service Bulletin/Repair Instructions

The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. 2. CCA (Cold Cranking Amps):CCA ratings are normally located on a sticker affixed to the top of the battery to indicate a battery's Cold Cranking Amps. CCA rated batteries are supplied with domestically produced vehicles. NOTE: If an incorrect CCA rating is entered into the Mazda GR8-1291, it will result in a false result and invalid Warranty Code from the tester. This will also result in unnecessary replacement of batteries.

02-001-19-3550

Service Bulletin/Repair Instructions

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.

SA-047-18

Service Bulletin/Repair Instructions

Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.

MT-012-18

Service Bulletin/Repair Instructions

If a vehicle has body vibration or steering wheel shimmy while driving and the root cause is determined to be tire balance, re-balance the tires using a Hunter GSP9700 or equivalent balance machine. If your dealer does not have a GSP9700 or equivalent balance machine, sublet the vehicle out for repair. To find the location of a GSP9700 near your dealer, visit Hunter?s web site at www.gsp9700.com and click on ?Locate a GSP9700 Road Force Balancer.?

SA-050-18

Service Bulletin/Repair Instructions

Some customers may complain that the navigation brand icons are no longer shown after a navigation SD card update. This is caused by a navigation map supplier software change. Customers can set preferences if needed. Example: A customer may have a Shell Gas Card and is only interested in Shell Gas Stations. The customer can set preference to only show Shell gas stations.

SA-005-18

Service Bulletin/Repair Instructions

Some customers may complain about SIRIUSXM satellite radio does not show album art, artist biographies or station logos in the center display. This is a normal condition. Album art and artist biographies are not provided by SiriusXM Satellite Radio, a blank white square frame is shown in place of the album art. Note: This information is also available at www.mazdahandsfree.com>FAQ>ENTERTAINMENT - SIRIUSXM®. STATION LOGO SIRIUSXM satellite radio hardware is in the Tuner and Amp Unit (TAU). The station logo is not shown in the center display because there is no visual data communication cable between the TAU and the Connectivity Master Unit (CMU). A blank white square frame is shown in place of the station logo. Do NOT perform any repairs for these concerns.

09-010-18-3440b

Service Bulletin/Repair Instructions

MT-002-18

Service Bulletin/Repair Instructions

Some customers may complain about improper operation of the MAZDA CONNECT system when streaming music with audio source aha/Pandora/Stitcher/Bluetooth® and the same device is also connected to the USB port for charging. The concerns may include: Blank Screen and/or No Audio Sound, Phone will not charge.Blank Screen and/or No Audio Sound These concerns may be caused by:The MAZDA CONNECT system has reached its capacity limits when streaming music with audio source aha/Pandora/Stitcher/Bluetooth® and also connected to the USB port.The MAZDA CONNECT system has reached its capacity limits when the customer's USB device capacity exceeds 16 GB (e.g. 64 GB iPhone X). The MAZDA CONNECT system USB port capacity is 16 GB (FAT32).Mazda recommends not to connect any devices to the USB port when streaming music with audio source aha/Pandora/Stitcher/Bluetooth®. When streaming music with audio source aha/Pandora/Stitcher/Bluetooth® (without USB connection), the Connectivity Master Unit (CMU) is able to process Bluetooth® digital data (A) and output audio sound and display Bluetooth® audio information. If the same device is connected to the USB port for charging, the CMU processes both Bluetooth® digital data (A) and USB digital data (B) from the same device at the same time. In this case, CMU resources may be exceeded, causing a Blank Screen and/or No Audio Sound.

MT-010-18

Service Bulletin/Repair Instructions

Some vehicles (with MAZDA CONNECT) may exhibit a condition where DTC U0323(PCM) / U0423(ABS) /U3000(IC) CANNOT be deleted when the TPMS warning light flashes and/or the TCS/DSC indicator lights are illuminated. This can happen if the ignition is turned OFF within 20 seconds after the ignition is turned ON in one of the following two situations. 1. The ?ROOM? fuse (Engine compartment) is NOT installed when battery level is low. 2. The CMU (Connectivity Master Unit) is NOT connected.

MT-011-18

Service Bulletin/Repair Instructions

SMS (Short Message Service) messages received by paired phones (Android and iPhone 5 iOS 7.0 or higher) can be downloaded, displayed, and played (text to voice) on vehicles equipped with MAZDA CONNECT. When parked, new messages can be displayed or read by the system. When driving, new messages can be read to the vehicle occupants.

MT-009-18

Service Bulletin/Repair Instructions

If an oil pressure inspection is needed on a SKYACTIV-G engine, use the Special Service Tool (SST) set shown below and refer to the instructions on MGSS online: CX-3: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.0] ), MX-3: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.0] ), Mazda6: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.5] ), Mazda3: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.0, SKYACTIV-G 2.5] ), CX-5: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.0, SKYACTIV-G 2.5 (WITHOUT CYLINDER DEACTIVATION)] ). If the Special Service Tool (SST) set above is not available at your dealership, an aftermarket Engine Oil Pressure Gauge can be used along with a locally sourced Oil Pressure Switch Adapter, like the one shown below.

09-041-18-3533

Service Bulletin/Repair Instructions

Some customers may notice water entry into the front combination lights. This is due to poor sealing where rain or other water can enter inside the light. To eliminate this concern, the shape of the front combination light has been changed to improve sealing ability.

00-001-18-3446a

Service Bulletin/Repair Instructions

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

00-003-18-3480a

Service Bulletin/Repair Instructions

09-014-18-3443a

Service Bulletin/Repair Instructions

09-015-18-3445a

Service Bulletin/Repair Instructions

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.

09-020-18-3458b

Service Bulletin/Repair Instructions

09-021-18-3459a

Service Bulletin/Repair Instructions

Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may becaused by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of stains can be removed with a heat gun or an infrared drier. If you encounter this concern during PDI, use a heat gun or an infrared drier to apply heat to the affected area to remove the stain(s).

09-034-18-3430a

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

06-002-18-3504

Service Bulletin/Repair Instructions

09-035-18-3509

Service Bulletin/Repair Instructions

Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.

MT-004-18

Service Bulletin/Repair Instructions

MT-007-18

Service Bulletin/Repair Instructions

Some customers may complain about the following: Engine no start. A blurry rear view monitor display. This may be caused by an aftermarket accessory device. Some aftermarket electrical devices (e.g., an accessory cell phone charger, GPS tracker...) may create excessive electrical noise. The noise may interrupt some of the vehicle electrical systems. Below are a few examples of an aftermarket cell phone charger and GPS tracker that are interrupting the vehicle electrical systems.

MT-008-18

Service Bulletin/Repair Instructions

Some customers may complain about: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator, light flashing, Battery discharge, Electrical relay buzzing noise.This may be caused by: A key in a purse near a cell phone. The cell phone radio waves may interrupt the immobilizer system. An aftermarket cell phone charger. The charger may produce electrical noise that interrupts the immobilizer system. An aftermarket GPS tracker. Some aftermarket devices that are wired to the vehicles?s wiring harness may create unusual electrical symptoms.

01-016-18-3522

Service Bulletin/Repair Instructions

On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. Sulfur smell is not an indication of an engine concern and will not cause reduced driveability or durability of the engine or any of its emission components. The sulfur smell or 'rotten egg' odor is caused by high amounts of sulfur in the gasoline being used in the vehicle. Sulfur is normally eliminated during the refining process, but the EPA regulation of sulfur in gasoline differs from state to state. Vehicles using fuel containing high amounts of sulfur will most likely emit sulfur smell from the exhaust system. When high sulfur fuel is burned, there is a chemical reaction in the catalytic converter causing the sulfur to oxidize. As the vehicle is driven, the oxidizing reaction odor in the converter will decrease with mileage and age.

03-002-18-3505a

Service Bulletin/Repair Instructions

Some vehicles may exhibit a squeak noise from the right front driveshaft at the transaxle when driving. This concern is likely to occur when driving at speeds between 37-50 mph (60-80 km/h) with the ATF at normal operating temperature. The noise is caused by stick/slip between the oil seal at the transaxle and the dust cover of the drive shaft. To correct this issue, the thickness of the dust cover has been increased.

02-014-18-3503

Service Bulletin/Repair Instructions

09-034-18-3430

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after-warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

03-002-18-3505

Service Bulletin/Repair Instructions

Some vehicles may exhibit a squeak noise from the right front driveshaft at the transaxle when driving. This concern is likely to occur when driving at speeds between 37-50 mph (60-80 km/h) with the ATF at normal operating temperature. The noise is caused by stick/slip between the oil seal at the transaxle and the dust cover of the driveshaft. To correct this issue, the thickness of the dust cover has been increased.

SA-037-18

Service Bulletin/Repair Instructions

Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.

00-004-18-3515

Service Bulletin/Repair Instructions

In support of the new Mazda MX-5 and CX-3, Mazda will make available for loan on a "as-needed" basis, a Special Service Tool (SST) to allow for the radar aiming of the blind spot monitoring (BSM) system. The(BSM) radar aiming is performed whenever the (BSM) control module, the (BSM) bracket or the rear bumper is replaced. The tool is available for loan by contacting DAG.

SA-036-18

Service Bulletin/Repair Instructions

MAZDA MOBILE START (MMS) APP ERROR MESSAGE INSTALLED ON ANDROID DEVICES: Customers may get an error message "Device no longer has access or service." for the MMS APP installed on android devices starting 8/1/18. Inform the customer that all they need to do is update the MMS APP to the latest version to get rid of the error message.

SA-034-18

Service Bulletin/Repair Instructions

MAZDA CONNECT SYSTEM FREQUENTLY ASKED QUESTIONS (FAQ)

02-013-18-3491

Service Bulletin/Repair Instructions

Some vehicles may exhibit a crack on the front shock absorber dust boot (1). This may be caused by the dust boot having insufficient resistance to the cold. The shape and material of the dust boot has been changed to improve its resistance to cold.

SA-031-18

Service Bulletin/Repair Instructions

When troubleshooting a radar unit, DO NOT swap it with another vehicle. Radar units are configured to the original vehicle, and if installed in another vehicle, a configuration error will occur. Refer to MGSS (RADAR UNIT INSPECTION) for proper diagnosing.

09-020-18-3458a

Service Bulletin/Repair Instructions

Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010.Customers experiencing related concerns should have their vehicle and/or device inspected according to the following procedure.

09-010-18-3440a

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.546 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda's continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDACONNECT to avoid any issues later on. Updating MAZDA CONNECT to the latest version will erase any customization created by unauthorized software. Unauthorized customization software will not work on the latest version of MAZDA CONNECT software. The latest version of MAZDA CONNECT software cannot be rolled back to an earlier version. Mazda does not recommend unauthorized customization of MAZDA CONNECT due to the possibility of unexpected problems. Any issues related to this will not be covered under Mazda warranty policy.

SA-029-18

Service Bulletin/Repair Instructions

IMPORTANT: If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1. CLICK HERE to download the resetting tool to your PC desktop. 2. Reboot your PC, DO NOT start any application after restarting. 3. Run the resetting tool by double clicking the "Reset.bat" file (on your desktop from step 1). 4. Press any key after reading the notifications about the resetting tool.

SA-027-18

Service Bulletin/Repair Instructions

00-003-18-3480

Service Bulletin/Repair Instructions

01-013-18-3478

Service Bulletin/Repair Instructions

Some vehicles may exhibit the check engine light on with DTC P0456 stored in the PCM memory. P0456: EVAP system leak detected (very small leak)The concern is most likely the result of the customer not getting the fuel cap completely closed after fuelingthe vehicle. This causes a small fuel vapor leak and turns DTC P0456 on.

09-025-18-3479

Service Bulletin/Repair Instructions

01-012-18-3474

Service Bulletin/Repair Instructions

Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem P2507:00: PCM battery voltage low input. As a past malfunction, the customer will not notice it (no warning light illuminated), but the DTC may be found during a vehicle service. P2507 in this situation is only applicable on 2016 and later models. This is caused by the engine being started 3 or more times after a short duration of engine off (less than 15 seconds) with the room fused removed. NOTE: The odometer will display "F0-002" during transport mode (room fuse 15A removed). Transport mode is canceled when room fuse 15A is installed or the vehicle odometer is more than 12.4mi (20km). Vehicles in dealer inventory with this concern should be repaired using the following repair procedure.

02-010-18-3477

Service Bulletin/Repair Instructions

Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.

02-011-18-3476

Service Bulletin/Repair Instructions

This service bulletin illustrates the conditions when a TPMS warning light may illuminate, why it illuminated and how to properly initialize the system.The Tire Pressure Monitoring System (TPMS) monitors the tire pressure of all four tires indirectly using the data sent from the ABS wheel speed sensors. If the air pressure of one or more tires is too low compared with the specified value (the initial value learned by the system), the system warns the driver with the TPMS warning light in the instrument cluster and a beep sound. To allow the TPMS to operate correctly, it is essential that the TPMS be initialized to learn new conditions whenever a tire related service is performed.

09-023-18-3475

Service Bulletin/Repair Instructions

SA-026-18

Service Bulletin/Repair Instructions

If a vehicle is driven on extremely short trips most of the time (where the engine never reaches normal operating temperature), the engine oil may become diluted with fuel and the engine oil level will increase. Engine oil dilution with fuel occurring under this specific driving condition is normal with direct injection engines. If the vehicle is driven on a longer trip after a lot of short trips (where the engine reaches normal operating temperature), the Check Engine Light may turn ON with DTC P0172:00 (Fuel system too rich).

02-009-18-3472

Service Bulletin/Repair Instructions

Customer complaints have been reported where the TPMS warning light is unnecessarily illuminated because the TPMS initialization was not performed correctly before customer delivery.TPMS INITIALIZATION PROCESS: When any of the services below is performed, BE SURE TO INITIALIZE THE TPMS BEFORE DRIVING THE VEHICLE by pushing and holding the TPMS Set Switch on the dash until the TPMS warning light flashes two times and the warning beep sounds once. The TPMS must be initialized in the following cases: 1. Tire pressures have been adjusted in one or more tires. 2. Tires have been rotated. 3. Tires or wheels have been replaced. 4. The vehicle's battery cable has been disconnected for any reason. 5. The vehicle's battery has been discharged. 6. The DSC HU/CM connector has been disconnected for any reason.

SA-024-18

Service Bulletin/Repair Instructions

09-022-18-3471

Service Bulletin/Repair Instructions

On some vehicles, one or more roof carrier brackets (A) may be installed in reverse (with arrows (B) facing outward). In this case, accessories, such as a roof carrier cannot be installed. Even if the accessory installation was possible, it may cause loose fitting, water leaks or other concerns.

SA-023-18

Service Bulletin/Repair Instructions

Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.NOTE: Instrument Cluster Multi-Information Display Warning Messages vary depending on vehicle year/model. See the Owner's Manual for details.

02-008-18-3467

Service Bulletin/Repair Instructions

04-004-18-3468

Service Bulletin/Repair Instructions

07-001-18-3465

Service Bulletin/Repair Instructions

05-004-18-3466

Service Bulletin/Repair Instructions

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. 1 (oil pressure switch B) stuck on P0847:00 - Oil pressure switch No. 2 (oil pressure switch A) stuck on P0872:00 - Oil pressure switch No. 3 (oil pressure switch A) stuck on P0877:00 - Oil pressure switch No. 4 (oil pressure switch B) stuck on P0780:00 - Gear shifting malfunction P1738:00 Automatic transaxle internal malfunction This is caused by the oil pressure switch A and/or B at the control valve body temporarily or permanently getting stuck due to contamination entering the passage. To correct the problem, some mass production changes have been implemented to reduce contamination and improve the DTC diagnostic logic. NOTE: If the vehicle also has a delayed engagement concern, this TSB is not applicable. Refer to MGSS online for proper diagnosis and repair procedure.

01-011-18-3456

Service Bulletin/Repair Instructions

The vehicles listed above are equipped with a push button start/stop ignition system. Unlike previous Mazdamodels, there is no key cylinder on the steering column. Therefore, the engine cannot be started with theauxiliary key if the room fuse is removed or if the transmitter battery is dead.NOTE: The auxiliary key can only be used to lock or unlock the doors. It cannot be used to start the engine. Two transmitters are placed in a vinyl bag and stored in the center console cup holder. Since the room fuse is not installed during vehicle assembly, a new procedure is required to start the engine. Refer to "Engine Start Procedure" below.

08-001-18-3457

Service Bulletin/Repair Instructions

This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service.

09-020-18-3458

Service Bulletin/Repair Instructions

Some vehicles may exhibit BLUETOOTH® hands-free and/or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010. Customers experiencing related concerns should have their vehicle and/or device inspected according to the following procedure.

09-021-18-3459

Service Bulletin/Repair Instructions

Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of stains can be removed with a heat gun or an infrared drier. If you encounter this concern during PDI, use a heat gun or an infrared drier to apply heat to the affected area to remove the stain(s).

04-003-18-3455

Service Bulletin/Repair Instructions

Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of the Anti-Lock Brake System (ABS). Do not attempt any repairs. If you encounter a customer complaint for this concern, explain that the noise comes from the ABS/TCS/DSC "Malfunction Detection Function" initial check and that there is no problem. This initial check is a necessary function to ensure the normal operation of the ABS/TCS/DSC system. It occurs when the vehicles first moves forward under the following conditions. NOTE: Some customers may describe that the noise does not occur all the time. It does occur all the time, but the sound is more likely to be heard on a slow start and not on a quick start (quick acceleration) when engine noise is louder.

05-002-18-3454

Service Bulletin/Repair Instructions

The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use"ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.

SA-017-18

Service Bulletin/Repair Instructions

Upgrade your PCs to IDS version 109.00 and 109.01 from the previous version. NOTE: You may see ?Selection not available? on IDS when a selecting ?Programming menu?, 108.07 included a timer extension for Programming menu application that had to be installed before the expiration date of 3/27/18. After the expiration, IDS can?t accept the extension. To correct this, uninstall IDS and re-install IDS 108.00 >IDS 108.07 up-date. Select "Remove Mazda data files and settings" as shown below.

01-008-18-3451

Service Bulletin/Repair Instructions

01-009-18-3452

Service Bulletin/Repair Instructions

02-006-18-3449

Service Bulletin/Repair Instructions

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.

09-018-18-3447

Service Bulletin/Repair Instructions

Some customers may complain about spider web-like cracking (as shown below) appearing in the corner(s)of the MAZDA CONNECT center display. The cracks are internal and cannot be felt by touch. This concern may be caused by a lack of glue between the touch screen and the center display. To eliminate this concern in the future, the manufacturing process has been improved.

09-019-18-3450

Service Bulletin/Repair Instructions

This service bulletin provides information regarding the proper use of the driver's floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage. Floor mat moves forward due to improper installation. Inappropriate floor mat (such as aftermarket, non-factory-equipped, or non-genuine) is used. Floor mat is stacked one on top of another. Use these points at your dealership to protect our mutual operations and to help ensure our customers' safety.

SA-016-18

Service Bulletin/Repair Instructions

If the MAZDA CONNECT Connectivity Master Unit (CMU) is replaced due to failure, the replacement CMU may have a navigation system software error. To resolve this concern, after the installation of the new CMU, check the software version.

00-001-18-3446

Service Bulletin/Repair Instructions

02-005-18-3444

Service Bulletin/Repair Instructions

09-007-18-3422a

Service Bulletin/Repair Instructions

Some customers may experience a navigation system screen that shows the wrong location. This concern is due to poor reception of the GPS signals. To eliminate this concern, the CMU hardware has been modified.

09-011-18-3448

Service Bulletin/Repair Instructions

Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference between the inside and the outside of the light housing. It is normal for very small water drops to appear incertain locations on the light units where the air is stagnant (condensation), making the lens look whitish (fog). This happens mostly in the corners and narrow spaces, and will typically clear during warmer ambient temperatures, or when the lights have been on for some time.

09-014-18-3443

Service Bulletin/Repair Instructions

When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).

09-015-18-3445

Service Bulletin/Repair Instructions

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.

RF-16-03R1

Service Bulletin/Repair Instructions

The SKYACTIV®-G 2.5T engine requires a unique oil filter (PY8W-14-302) which is NOT interchangeable with other SKYACTIV® oil filters. The unique oil filter can be identified with two white bands as shown below.

09-010-18-3440

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.504 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda's continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on.

01-006-18-3429

Service Bulletin/Repair Instructions

When the engine is started for the first time after parking the vehicle overnight in cold conditions (below 32 degrees Fahrenheit / 0 degrees Celsius), some vehicles may exhibit a rough idle and/or the check engine light on with any of the following DTC(s) stored in memory. P0300 - Random misfire detected P0301 - Cylinder No.1 misfire detected P0302 - Cylinder No.2 misfire detected P0303 - Cylinder No.3 misfire detected P0304 - Cylinder No.4 misfire detected. This may be caused by frozen water accumulated in the main silencer, restricting exhaust flow.

09-003-18-3405b

Service Bulletin/Repair Instructions

Some customers may complain that the Voice Recognition system does not recognize "Address" or "New Destination" navigation voice commands. This may be caused by faulty navigation SD card software. TheSD card has been updated to eliminate this concern.

MT-001-18

Service Bulletin/Repair Instructions

When installing a navigation SD card, the center display may show error message "Invalid SD Card".

01-005-18-3415

Service Bulletin/Repair Instructions

Some vehicles may experience a rough idle with the check engine light on and DTC P0015 / P0524 stored in memory. P0015:00 - Exhaust CMP timing over-retarded P0524:00 - Engine oil pressure too low This is caused by a drop in engine oil pressure due to a piece of foreign object stuck on the oil pump pressure relief valve or oil control valve (OCV). The temporary entry of the foreign object triggers a check engine light on, but rough idle will not be produced until a later time.

09-001-18-3387a

Service Bulletin/Repair Instructions

Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during extremely cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused by some SD cards for the MAZDA CONNECT navigation system being manufactured with improper hardware, resulting in a data reading error during extremely cold temperatures. To correct the concern, the SD card hardware has been changed.

SA-008-18

Service Bulletin/Repair Instructions

Some customers may complain about the MAZDA CONNECT center display cracking (spider cracking). The cracks are internal and cannot be felt by touch. This may be caused by a faulty center display.

MT-003-18

Service Bulletin/Repair Instructions

The Workshop Manual has two-different airbag procedures, one for Standard Deployment and one for Two-Step Deployment. Standard Deployment is for Mexico spec vehicles and Two-Step Deployment is for US and Canadian spec vehicles.

SA-009-18

Service Bulletin/Repair Instructions

The navigation SD Card VIN-locks to a vehicle in the following conditions: 1. Vehicle odometer under 62 miles ? VIN-lock occurs with key ON for 3 minutes or longer. 2. Vehicle odometer over 62 miles ? VIN-lock occurs at key ON. Navigation SD Card Map Update Note: Mazda Toolbox navigation SD card map update can only be performed on a navigation SD card that is VIN-locked. See VIN-lock procecure below.

09-007-18-3422

Service Bulletin/Repair Instructions

07-001-18-3274b

Service Bulletin/Repair Instructions

Some customers may complain about warm air from the climate control vents when the air conditioner isON. This may be caused by condenser corrosion, causing a refrigerant leak.The manufacturer of the condenser has been changed and the configuration of the condenser tube hasbeen improved.

09-002-18-3410

Service Bulletin/Repair Instructions

After the installation of a new instrument cluster, the message "Fctry" or "Factory" is displayed instead ofthe odometer. This concern may also occur when a room fuse is installed in a new vehicle.Some new instrument clusters are in the factory mode setting. Factory mode cancellation is required.NOTE: The concern is applicable to Calsonic Kansei instrument clusters. Not all trim levels are affected.CX-3 shown:Vehicles having this concern should have their vehicle repaired using the following procedure.

09-001-18-3387

Service Bulletin/Repair Instructions

Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during coldtemperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interiorwarms up. This is caused by some for the MAZDA CONNECT navigation system SD cards beingmanufactured with improper hardware, resulting in a data reading error during cold temperatures. To correctthe concern, the SD card hardware has been changed.

SA-001-18

Service Bulletin/Repair Instructions

The MAZDA MOBILE START (MMS) is currently experiencing a system disruption. User web portal and Call center web portal functions are affected. Mazda is working on this issue and will notify dealers when MMS service has been fully restored. We apologize for any inconvenience this may have caused you or your dealer.

00-003-17-3406

Service Bulletin/Repair Instructions

In support of the new Mazda MX-5 and CX-3, Mazda will make available for loan on a "as-needed" basis, aSpecial Service Tool (SST) to allow for the radar aiming of the blind spot monitoring (BSM) system. The (BSM) radar aiming is performed whenever the (BSM) control module, the (BSM) bracket or the rear bumper is replaced. The tool is available for loan on Mazda e-Store.

01-001-17

Service Bulletin/Repair Instructions

Some vehicles may experience the CHECK ENGINE LIGHT OIN with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A removed * P2610 Instrument cluster internal engine off timer performance problem * P2507 PCM battery voltage low input.

06-001-17-3307b

Service Bulletin/Repair Instructions

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

09-047-17-3396

Service Bulletin/Repair Instructions

MT-021-17

Service Bulletin/Repair Instructions

09-045-17-3393

Service Bulletin/Repair Instructions

Some customers driving on snow and ice may find the front step molding falling off. This may be caused by snow and ice accumulated under the molding when contacting a snow pile. The front step molding structure may not be strong enough to hold under certain conditions.

15-005-17-3358c

Service Bulletin/Repair Instructions

Some customers may complain that the BSM indicator light on the outer mirror glass does not illuminate when: Customer vehicle (A) is slowly passing other vehicle, even if the vehicle is still in the alert area. Adjacent vehicle (B) driving at same speed, even if the vehicle is still in the alert area. Customers who have owned previous Mazda vehicles are more likely to complain. The BSM control module has been modified to address these customer concerns.

MT-019-17

Service Bulletin/Repair Instructions

WARNING: DO NOT PERFORM OPERATIONAL TESTING OF THE SMART CITY BRAKE SUPPORT (SCBS) SYSTEM. If the warning indicator light is not illuminated and there are no codes stored in the system, the system is operating properly, and Mazda cannot perform any additional testing of the system. Dealers and customers should never attempt to test or recreate crash scenarios under any circumstances because that could lead to an accident and injuries. NOTE: This article only applies to the applicable vehicles below equipped with SCBS system that uses a Laser Sensor. This article does not apply to newer vehicles equipped with SCBS system that uses a Forward Sensing Camera (FSC).

MT-017-17

Service Bulletin/Repair Instructions

If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed. Below are a couple of examples of unusual electrical concerns caused by aftermarket devices.

15-005-17-3358b

Service Bulletin/Repair Instructions

Some customers may complain that the BSM indicator light on the outer mirror glass does not illuminate when: ? Customer vehicle (A) is slowly passing other vehicle, even if the vehicle is still in the alert area.? Adjacent vehicle (B) driving at same speed, even if the vehicle is still in the alert area. Customers who have owned previous Mazda vehicles are more likely to complain. The BSM control module has been modified to address these customer concerns.

MT-016-17

Service Bulletin/Repair Instructions

The Smart City Brake Support (SCBS) system alerts the driver of a possible collision using an indication in the display and a warning sound when the Forward Sensing Camera (FSC) detects a vehicle ahead and determines that a collision with a vehicle ahead is imminent. In addition, the system reduces damage in the event of a collision by operating the brake control when the system determines that a collision is unavoidable. It may also be possible to avoid a collision depending on the relative speed between your vehicle and the vehicle in front of you. In addition, when the driver depresses the brake pedal, the brakes are applied firmly and quickly to assist.

15-005-17-3358a

Service Bulletin/Repair Instructions

Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert area, the BSM indicator light on the outer mirror glass does not illuminate. Customers who have owned previous Mazda vehicles are more likely to complain. The BSM control module has been modified to address this customer concern.

SA-036-17

Service Bulletin/Repair Instructions

IDS SOFTWARE VERSION 107 AVAILABLE ON MGSS - PLEASE UPDATE YOUR PC'S. Upgrade your PCs to IDS version 107.00 and 107.01 from the previous version.

07-004-17-3332a

Service Bulletin/Repair Instructions

15-003-17-3284b

Service Bulletin/Repair Instructions

Some customers may notice that the Lane Departure Warning System (LDWS) and High Beam Control (HBC) (amber) warning lights are on when they start driving around dusk or dawn under low temperatures. At that time, the windshield is clear but the lens of the Forward Sensing Camera (FSC) is foggy. The FSC may not function properly under the following conditions: ? Foggy windshield ? Foggy FSC lens ? Heavy rain, dense fog, snow and direct sun light ? No or poor lane markings. When the FSC control system detects the foggy lens of the camera, the system deactivates LDWS and HBC functions.

15-001-17-3301a

Service Bulletin/Repair Instructions

Some vehicles with Blind Spot Monitoring (BSM) may experience the following conditions (similar to when the BSM control modules detect dirt on the rear bumper surface): DTC U1A4B:97 - Radar sensor sensitivity temporarily decreases depending on various external and environmental factors (blind spot monitoring (BSM) control module (RH)), DTC U3000:97 - Radar sensor sensitivity temporarily decreases depending on various external and environmental factors (blind spot monitoring (BSM) control module (LH)), The BSM turns ?OFF? and the BSM OFF indicator turns ?ON? in the instrument cluster while driving, The BSM will not turn on again during the drive cycle, After cycling the ignition switch off and on again, the BSM operates normally, DTC U1A4B:97 or U3000:97 is stored in memory. To correct this problem, the control logic of the BSM control modules has been changed.

SA-066-17

Service Bulletin/Repair Instructions

Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern. NOTE: Instrument Cluster Multi-Information Display Warning Messages vary depending on vehicle year/model. See the Owner's Manual for details.

15-003-17-3284a

Service Bulletin/Repair Instructions

09-017-17-3347c

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda?s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update.

04-002-17-3316b

Service Bulletin/Repair Instructions

Some vehicles may exhibit a squeak noise when applying the brakes and/or groove marks (A) on the front disc plates. This is caused by abrasive metal from the front disc plate sticking to the brake pad, which damages the disc plate over time. To correct the problem, a modified brake pad is being used.

SA-065-17

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. MAZDA CONNECT Symptom Troubleshooting Table Sections: Audio System, Bluetooth®, Center Display, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, Noise, Reboot / Frozen Screen / Slow Response, USB / Aux, Voice Command

09-001-17-3296b

Service Bulletin/Repair Instructions

When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including O-ring), seals and covers are present and correctly installed. In most cases you will find that the Bulb Seal No. 1 (A) or HID Bulb Seal No. 1 (B) and Bulb Seal No. 2 (C) socket covers have not been correctly installed or are missing due to improper prior repairs (i.e., customer replacing the headlamp bulbs or body shop not transferring them when replacing the headlamp unit(s) due to a collision). Any damage caused by missing socket covers, HID module seal (D), or missing bumper brackets (E) is not covered by warranty policy.

09-035-17-3080

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer?s responsibility to comply with Federal, State, and local laws concerning odometerand related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the ?SpeedometerReplacement Label?.Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda?s vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service.With the use of SPECMO?s services, a Mazda dealer can get the odometer setting updated to reflect the correct mileage at the time of replacement for both warranty and customer pay repairs, therefore resulting in a higher level of customer satisfaction. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

15-005-17-3358

Service Bulletin/Repair Instructions

MT-015-17

Service Bulletin/Repair Instructions

Some customers may complain about the following MAZDA CONNECT Temperature Warning message: Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECT screen temperature is above 176 degrees Fahrenheit (80 degrees Celsius).

01-008-17-3376

Service Bulletin/Repair Instructions

04-002-17-3316a

Service Bulletin/Repair Instructions

SA-063-17

Service Bulletin/Repair Instructions

Some customers may complain about the "wrong" phone is connected to the infotainment system. MAZDA CONNECT bluetooth will connect all profiles to devices in order of priority if the last device is not available. This concern may be a normal operation of the CMU connecting to available devices on start up.

09-017-17-3347b

Service Bulletin/Repair Instructions

All Mazda Connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will removed from the Active Driving Display as part of Mazda?s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on.

SA-061-17

Service Bulletin/Repair Instructions

In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is© 2017 Mazda North American Operations, U.S.A. allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, a Mazda dealer can get the odometer setting updated to reflect the correct mileage at the time of replacement for both warranty and customer pay repairs, therefore resulting in a higher level of customer satisfaction. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

SA-052-17

Service Bulletin/Repair Instructions

Smart City Brake Support (SCBS) frequently asked questions (FAQ)

SA-053-17

Service Bulletin/Repair Instructions

Lane Departure Warning System (LDWS) frequently asked questions (FAQ)

SA-054-17

Service Bulletin/Repair Instructions

Blind Spot Monitoring (Advanced BSM) system frequently asked questions (FAQ)

SA-056-17

Service Bulletin/Repair Instructions

Mazda Radar Criose Control (MRCC) system frequently asked questions (FAQ)

SA-057-17

Service Bulletin/Repair Instructions

High Beam Control (HBC) system frequently asked questions (FAQ)

SA-058-17

Service Bulletin/Repair Instructions

CAUTION: DO NOT attempt any repair of the windshield damaged by stone chipping/cracks at the area in front of the Forward Sensing Camera (FSC) and Laser Sensor. Replace the windshield with a new one instead.

01-004-17-3317a

Service Bulletin/Repair Instructions

Some vehicles may experience an engine that runs rough and the check engine light on with DTCs P0201 and P0204 or P0202 and P0203. NOTE: Engine misfire related DTCs (P0301, P0302, P0303, P0304) are usually stored at the same time. P0201:00 : Fuel injector circuit/open cylinder No.1 P0202:00 : Fuel injector circuit/open cylinder No.2 P0203:00 : Fuel injector circuit/open cylinder No.3 P0204:00 : Fuel injector circuit/open cylinder No.4 This concern may be caused by an internal failure of the PCM (DENSO produced only). To correct the concern, the PCM internal failure has been eliminated.

09-017-17-3347a

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502or later).NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will removed from the Active Driving Display as part of Mazda?s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tabin MAZDA CONNECT Settingsbefore performing the update.

SA-048-17

Service Bulletin/Repair Instructions

In order to do a CMU data retrieval for the new MAZDA CONNECT software, make sure to use version 31 (available on MGSS).

06-001-17-3307a

Service Bulletin/Repair Instructions

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance.This concern may be caused by an insufficient wear resistance of the steering wheel surface.

07-006-17

Service Bulletin/Repair Instructions

A/C blows warm air due to regrigerant leak

09-019-17

Service Bulletin/Repair Instructions

Fctry MESSASGE DISPLAYED after instrument cluster replacement. After the installation of a new instrument cluster, the message "Fctry" is displayed instead of the odometer. Some new instrument clusters are in the factory mode setting. Factory mode cancellation is required.

09-018-17

Service Bulletin/Repair Instructions

Display shows inaccurate ambient temperature. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature.

09018173351

Service Bulletin/Repair Instructions

Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. When you encounter a customer with this concern, first verify the condition when the customer noticed this symptom. If the condition is similar to the following "CONTROL LOGIC OF AMBIENT TEMPERATURE" or "DIFFERENCE BETWEEN THE TEMPERATURE DISPLAY AND OTHERS", advise the customer that this is a normal characteristic of the vehicle and not a malfunction. If the condition does not meet the following and the sensor malfunction is suspected, make sure to inspect the sensor according to MGSSonline or Workshop Manual (section 09-22 AMBIENT TEMPERATURE SENSOR INSPECTION). Replace the sensor only when it fails the Workshop Manual inspection.

09-017-17

Service Bulletin/Repair Instructions

Audio, navigation and phone concerns with Mazda connect Infotainment system. All Mazda connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin.

09017173346

Service Bulletin/Repair Instructions

SA-046-17

Service Bulletin/Repair Instructions

An update to the MAZDA CONNECT system is now available for download from the Mazda Global Service Support (MGSS) system. The new version number is 59.00.502. Please refer to TSB 09-017/17 for a list of improvements to the system.

MT-010-17

Service Bulletin/Repair Instructions

Active driving display caution (Update)

15003173284

Service Bulletin/Repair Instructions

? After installing the new Forward Sensing Camera (FSC), frequency of the disabled function with the LDWS/HBC warning lights ON due to foggy FSC lens will be reduced. However, the warning message will be displayed on the Multi-Information Display (MID) or the center display when FSC lens is foggy. ? The foggy FSC lens may occur at some weather conditions and is not caused by a defect of the parts. When the warning message is displayed, drive the vehicle for 10 minutes or more with the defroster ON to defogthe FSC lens.

07-003-17-3313

Service Bulletin/Repair Instructions

Some customers may complain that it is difficult to adjust the cabin temperature using the auto A/C. This may be more noticeable when the outside temperature is approximately 50 degrees Fahrenheit (10 Celsius).

SA-041-17

Service Bulletin/Repair Instructions

PERMANENT DTCS ARE NOW DISPLAYED WITH THE IDS 104 UPDATE. THE PURPOSE OF A PERMANENT DTC IS TO PREVENT CUSTOMERS FROM CLEARING THEM BY DISCONNECTING THE BATTERY CABLE IN ORDER TO PASS A SMOG CHECK. ALL PCM AND TCM DTCS THAT TURN ON THE CHECK ENGINE LIGHT CAN REMAIN AS A PERMANENT DTC. THEY WILL NOT TURN ON THE CHECK ENGINE LIGHT OR CAUSE DRIVABILITY CONCERNS. IF YOU ENCOUNTER A PERMANENT DTC, IGNORE IT AND DIAGNOSE THE CURRENT STORED OR PENDING DTC.

15-002-17-3325

Service Bulletin/Repair Instructions

Some customers may complain of improper BSM performance under the following conditions. 1. Even if there is no vehicle in the alert area, the BSM indicator light on the outer mirror glass illuminates. 2. When a vehicle appears in the alert area, the BSM indicator light on the outer mirror glass illuminates later than expected. 3. BSM indicator light on the outer mirror glass illuminates even when a vehicle is approaching two lanes away (right or left side). This may be caused by a variation of the relative location between the radar emitted by the BSM unit and the rear bumper. An error may occur in the detection angle of the radar.

SA-040-17

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE ONE OF THE FOLLOWING ADVANCED KEYLESS ENTRY SYSTEM MALFUNCTIONS: (1) KEY FOB AND/OR DOOR REQUEST SWITCH DOES NOT OPERATE. (2) DOOR LOCKS REPEATEDLY LOCK AND UNLOCK WHEN APPROACHING THE VEHICLE WITH THE ADVANCED KEY. (3) KEY WARNING LIGHT (RED) ON WHILE DRIVING AND DTC B10D1:23 AND/OR B10D3:23 IS(ARE) STORED. B10D1:23 REQUEST SWITCH (LF) CIRCUIT MALFUNCTION B10D3:23 REQUEST SWITCH (RF) CIRCUIT MALFUNCTION

09-008-17-3324

Service Bulletin/Repair Instructions

Take caution when cleaning plastic headlight lenses. Damage can occur when using some cleaners that contain strong acid, alkaline cleanser or organic solvent. Damage caused by using these cleaners is not covered by Mazda's New Vehicle Limited Warranty term.

MT-003-17

Service Bulletin/Repair Instructions

WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. IF SWAPPED, THE SD CARD THAT IS INSTALLED INTO THE OTHER VEHICLE BECOMES LINKED TO THE VIN OF THAT VEHICLE.

01-002-17-3299a

Service Bulletin/Repair Instructions

When the engine is started for the first time after parking the vehicle overnight in cold conditions (below 32 degrees Fahrenheit / 0 degrees Celsius), some vehicles may exhibit a rough idle and/or the check engine light on with any of the following DTC(s) stored in memory.?P0300 - Random misfire detected ?P0301 - Cylinder No.1 misfire detected ?P0302 - Cylinder No.2 misfire detected ?P0303 - Cylinder No.3 misfire detected ?P0304 - Cylinder No.4 misfire detected This may be caused by frozen water accumulated in the main silencer, restricting exhaust flow.

09-007-17

Service Bulletin/Repair Instructions

Front door window glass rattle noise

SA-037-17

Service Bulletin/Repair Instructions

RECALL 0516J UPDATED REPAIR PROCEDURE

04-002-17

Service Bulletin/Repair Instructions

Squeak noise from front brakes and/or groove marks on front disc plate

07-001-17

Service Bulletin/Repair Instructions

a/c blows warm air

ONP07

Service Bulletin/Repair Instructions

Owner Notification program ONP07 Mazda mobile start (MMS) system

SA385

Service Bulletin/Repair Instructions

If you experience issues with the current version of ID's such as missing tools or modules not showing after completing a network test, be advised that we are aware of these issues and are working to resolve them. As a counter measure, it is advised that you un-install ids and re-install version 103.00 and "do not update" until further notice.

SA390

Service Bulletin/Repair Instructions

Excessive water intrusion or condensation of Halogen headlight

SA392

Service Bulletin/Repair Instructions

Stopper plates for air bag module connectors have been established as new service parts

RF-17-01

Service Bulletin/Repair Instructions

All models - Stopper plates for air bag module coinnectors

09-002-17

Service Bulletin/Repair Instructions

Rust around rear view camera and/or liftgate opener switch

02-001-17

Service Bulletin/Repair Instructions

TPMS WARNING LIGHT ON - Some vehicles may experience a Tire Pressure Monitoring System (TPMS) warning light on when driving on a smooth road surface even if the TPMSF system has been properly initialized at the specified tire air pressure.

MTI_1115

Service Bulletin/Repair Instructions

Multi-Model - Blind Spot Monitoring (BSM) System Change (update)

SA266

Service Bulletin/Repair Instructions

MAZDA Mobile start (MMS) cannot communicate with vehicle

07-004-16

Service Bulletin/Repair Instructions

Auto A/C blows warm air (Canada/Mexico). Some customers may complain that it is difficult to adjuust the cabin temperature using the auto A/C. This may be more noticeable when the outside temperature is approximately 50 degrees Fahrenheit (10 Ceisius)

09-061-16

Service Bulletin/Repair Instructions

Fctry MESSAGE DISPLAYED AFTER INSTRUMENT CLUSTER REPLACEMENT. After the installatioin of a new instrument cluster, the message "F ctry" IS DISPLAYED INSTEAD OF THE ODOMETER. Some new instrument clusters are in the factory mode setting. Factory mode cancellation is required.

SA234

Service Bulletin/Repair Instructions

New IDs software version 102.00 and Update 102.01 is now available on MS3 IDs update 102.00 and 102.01 is now available on MS3 under the "IDs/Infotainment" tab.

00-004-16-3237

Service Bulletin/Repair Instructions

RAISING A VEHICLE WITH A JACK CAN BE DANGEROUS IF NOT DONE PROPERLY. THE VEHICLE CAN SLIP OFF THE JACK AND SERI-OUSLY INJURE SOMEONE. IN THIS SERVICE INFORMATION, SOME IMPORTANT WARNINGS AND CAUTIONS HAVE BEEN TAKEN FROM THE OWNERS MANUAL. FOR MAZDA CUSTOMERS WHO HAVE QUESTIONS ABOUT SAFELY LIFTING THEIR VEHICLE TO CHANGE A FLAT TIRE OR TO INSTALL SNOW CHAINS, PLEASE PROVIDE A COPY OF THE ATTACHED HANDOUT FOR THEM. ALSO, BE SURE TO ALWAYS DIRECT CUSTOMERS TO FOL-LOW THE DIRECTIONS IN THE OWNER'S MANUAL.

MTI_1111

Service Bulletin/Repair Instructions

1098M

Service Bulletin/Repair Instructions

WHEN REMOVING PARTS FROM A VEHICLE, TAKE CAUTION OF THIS SYMBOL "R". FAILING TO REPLACE THE NON-REUSABLE PART MAY CAUSE A SYSTEM FAILURE.

1079M

Service Bulletin/Repair Instructions

IN CERTAIN CONDITIONS, SMART CITY BRAKE SUPPORT (SCBS) MAY OPERATE UNINTENTIONALLY. THE OWNER'S MANUAL PROVIDES 7 EXAMPLES: OBJECTS ON THE ROAD AT THE ENTRANCE TO A CURVE.VEHICLES PASSING IN THE OPPOSITE LANE WHILE MAKING A CURVE.METAL OBJECTS, BUMPS, OR PROTRUDING OBJECTS ON THE ROAD.WHEN PASSING THROUGH A TOLL GATE.WHEN PASSING UNDER A VINYL CURTAIN OR FLAG.PLASTIC OBJECTS SUCH AS PYLONS.TWO-WHEELED VEHICLES, PEDESTRIANS, ANIMALS OR STANDING TREES.THIS M-TIP ARTICLE PROVIDES 2 ADDITIONAL EXAMPLES:A. THERE IS FOGGING ON THE INNER SURFACE OF THE WINDSHIELD.B. THERE IS/ARE FOGGING/WATER DROPS ON THE OUTER SURFACE OF THE WINDSHIELD.THE NEAR INFRARED LASER BEAM IS A LIGHT BEAM AND IS REFRACTED BY WATER DROPS OR FOREIGN MATERIAL ON THE WINDSHIELD. IN THIS CASE, THE NEAR INFRARED LASER BEAM MAY NOT DETECT AN OBSTRUCTION AHEAD CORRECTLY.

1102M

Service Bulletin/Repair Instructions

WORKSHOP MANUAL EVAP SYSTEM LEAK INSPECTION USING THE M-MDS HAS BEEN DISCONTINUED FOR SOME MODELS. INSTEAD, THE WORKSHOP MANUAL EVAP SYSTEM LEAK INSPECTION USING EVAP LEAK TESTER WILL BE USED TO TROUBLESHOOT EVAP SYSTEM LEAKS.

1066M

Service Bulletin/Repair Instructions

SOME CUSTOMERS MAY COMPLAIN ABOUT IMPROPER OPERATION OF THE AUTO-DIMMING MIRROR. THIS MAY BE CAUSED BY AN OBSTRUCTION OF THE FRONT AND/OR REAR LIGHT SENSOR(S) (E.G. HANGING A PARKING PERMIT FROM THE MIRROR). USE A SOFT CLOTH WITH MILD DETERGENT TO CLEAN THE MIRROR. HARSH DETERGENT MAY DAMAGE THE FRONT AND/OR REAR LIGHT SENSOR(S).

1099M

Service Bulletin/Repair Instructions

WHEN REPROGRAMMING A CONTROL MODULE, ALWAYS USE THE GR-8 BATTERY MANAGEMENT SYSTEM POWER SUPPLY MODE. IF NOT USED, THE CONTROL MODULE REPROGRAMMING MAY FAIL DUE TO A WEAK VEHICLE BATTERY.THE GR-8 BATTERY MANAGEMENT SYSTEM POWER SUPPLY MODE PREVENTS THE VEHICLE BATTERY FROM BEING DISCHARGED. THIS ALLOWS THE IDS TO REPROGRAM A CONTROL MODULE WITHOUT INTERFERENCE FROM A WEAK OR UNDERCHARGED VEHICLE BATTERY. NOTE: CONTROL MODULE DAMAGE MAY OCCUR IF THE GR-8 BATTERY MANAGEMENT SYSTEM POWER SUPPLY MODE IS NOT USED.

Reading this report

Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.