Vehicle report

2021 MAZDA CX-30

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Service bulletins

602 bulletins

Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.

SA-038-26a

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 06/15/26 DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote functions inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Index MAZDA CONNECT 2 Center Display Status Icon MAZDA CONNECT 3 Center Display Status Icon Remote Engine Start Will Not Function Remote Engine Start Function Will turn engine OFF Customer Subscription Status TCU Communication Line Status

SA-054-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued Service Alerts listed below: The changes are noted in Red. Infotainment Reboot With Navigation Card Installed This Service Information is no longer valid. Refer to the following updated Technical Service Bulletins: CX-5 / CX-9: 16-002/23 - UPDATED SOFTWARE RELEASE FOR CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (7TH GEN TYPE) Mazda3 / CX-30 (Non-Turbo): 16-008/23 - UPDATED SOFTWARE RELEASE FOR CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM Mazda3 / CX-30 (Turbo): 16-007/23 - UPDATED SOFTWARE RELEASE FOR CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM

SA-039-26a

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red text. SA-039/26 06/15/26 Mazda Connect Symptom Troubleshooting DESCRIPTION Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-053-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. SA-006/23 01/23/23 DESCRIPTION Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock and/or tire pressures and/or tire pressure missing. This may be caused by: Incorrect calendar entry (month/day/year) after a battery disconnect Infotainment system software update. BCM TPMS unlearn during vehicle storage or transport. Wheel/Tire change REPAIR PROCEDURE This can be corrected by the customer driving the vehicle for a day or two so that the following will occur.

SA-052-26

Service Bulletin/Repair Instructions

DESCRIPTION Some customers may complain about SiriusXM Travel Link, Traffic Plus showing expired even though the customer purchased a paid subscription. SiriusXM audio packages do not include SiriusXM Travel Link, Traffic Plus. To get Traffic Plus, the customer must purchase the Infotainment "SiriusXM Traffic Plus with SiriusXM Travel Link (TM)" package.

01-010-26

Service Bulletin/Repair Instructions

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. 01-012/22 10/06/22 DESCRIPTION Some vehicles may exhibit accumulation of dried coolant (1) around the water pipe (2). This is caused by a gap between the housing and pipe due to a press fitting during the manufacturing process. The accumulated coolant is solidified and plugs the gap in high temperature environment and the seepage is stopped and does not progress. This is normal and does not require a part replacement, clean off the dried coolant from around the pipe with a wire brush. REPAIR PROCEDURE 1. Verify the customer concern. 2. If the above condition is experienced, remove the accumulated coolant around the pipe (1) with a wire brush etc. NOTE: Perform the procedure on the vehicle. No need to remove the water pipe and hoses.

06-001-26

Service Bulletin/Repair Instructions

DESCRIPTION Some customers may complain that the electric power steering warning light illuminates after engine start and DTC U2011:1C is stored. Zinc-plated whisker may form inside the EPS motor and trigger the DTC. However, since it is cleared when power is supplied during DTC detection, normal operation can be restored by turning the ignition OFF and then ON. Furthermore, there is no possibility of recurrence. This case may be resolved through a simple inspection or repair without the need for parts replacement, potentially avoiding unnecessary customer waiting time.

09-016-26a

Service Bulletin/Repair Instructions

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 09-016/26 05/06/26 DESCRIPTION Some customers may complain that the seat warmer does not operate when turning the ignition on while the seat is warm but when turning the ignition off then on again, the seat warmer begins to operate appropriately. DTCs “B1030:13” and/or “B1032:13” are stored. This is caused by the seat warmers fail-safe mode which prevents it from working during the initial drive cycle. To correct this issue, the seat warmer has been modified to optimize the temperature control. B1030:13 Seat warmer unit (LH) circuit malfunction (Heater side) B1032:13 Seat warmer unit (RH) circuit malfunction (Heater side) Customers having this concern should have their vehicle repaired using the following repair procedure. REPAIR PROCEDURE 1. Verify the customer concern. 2. Remove the front seat cushion trim and the front seat back trim for both the driver and passenger seats according to the instructions in MGSS.

SA-043-26

Service Bulletin/Repair Instructions

This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-063/24 09/06/24 DESCRIPTION The Blind Spot Monitoring (BSM) system can malfunction with the following symptoms if the rear side radar sensors are installed facing the wrong direction.

SA-042-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text. SA-017/25 12/16/25, 09/08/25, 07/14/25, 05/15/25 and 03/21/25 DESCRIPTION Mazda Connect Frequently Asked Questions (FAQ) Index General Questions MAZDA CONNECT Indication Setup and Getting Started Dealer Processes Registration / Enrollment / Take-Over Customer Subscription Status WI-FI General Informatio Opening the TCU Communication Line WI-FI How-To Conditions for Remote Engine Start Will Not Function WI-FI Trial Period Conditions for Remote Engine Start Function Will turn engine OFF Interacting With The App TCU Communication Line Status Service Issues Educational Videos Troubleshooting Resources MyMazda App Error Codes Customer Opt-Out

SA-041-26

Service Bulletin/Repair Instructions

This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Devices plugged into the 12V outlet 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay™/ Android Auto™ will not connect) 6. Over-sized wheels/tires (incorrect GPS location) 7. DTC C0023:14 8. Decorative trim and/or cover on the START/STOP ENGINE button Example 1: Some electrical devices connected to the DLC-2 connector by insurance or mobile phone companies may cause: Battery discharge. The device may disrupt the CAN system battery saver mode. • IDS/MMDS will not communicate with the vehicle due to poor DLC-2 connection. The aftermarket device may cause DLC-2 female terminals to spread open.

09-019-26

Service Bulletin/Repair Instructions

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 09-012/21 12/13/21, 06/10/21 and 04/27/21 DESCRIPTION Some customers may experience all of following symptoms: The door lock/unlock operation will not work using the remote transmitter button. 1. The door lock/unlock operation will not work using the door lock/release touch sensor. 2. The engine will not start using the ignition switch. 3. The transmitter operates by itself. 4. The key battery drains faster than usual. 5. Symptoms 1-3: This may be caused when excess load is applied to the remote transmitter, deforming the electrical terminals and creating poor contact with the battery. To eliminate this concern, the structure in the remote transmitter has been modified to reduce the deformation of the electrical terminals. Symptom 4-5: This may be caused when excessive load is applied to the remote transmitter, creating a gap around the gasket where moisture enters and corrodes the circuit board which in turn drains the key battery faster than usual. To eliminate this concern, the thickness of the case wall on the gasket mounting surface has been increased and the bonding strength of the components has been improved to prevent deformation. REPAIR PROCEDURE • If the battery is bad or installed incorrectly, replace the battery and/or install it correctly. • If the remote power saving function is off and the battery is good and installed correctly, replace the defective remote transmitter with a modified one according to the instructions on MGSS (IMMOBILIZER SYSTEM-RELATED PARTS PROGRAMMING). NOTE: DO NOT replace other remote transmitter(s) for the vehicle if they not experiencing an issue.

SA-027-26a

Service Bulletin/Repair Instructions

This SA supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. SA-027/26 04/16/26 DESCRIPTION The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings (excluding i-STOP batteries e.g. Q-85, S-95) molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. REPAIR PROCEDURE 1. Perform appropriate repair to vehicle. If needed, use the Battery Diagnostics of the DCA-8000 to test the charging and starting systems by following the on-screen instructions for entering the appropriate information. Refer to the Mazda DCA-8000 Instruction Manual for more information.

SA-0-38/26

Service Bulletin/Repair Instructions

DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Index MAZDA CONNECT 2 Center Display Status Icon MAZDA CONNECT 3 Center Display Status Icon Remote Engine Start Will Not Function Remote Engine Start Function Will turn engine OFF Customer Subscription Status TCU Communication Line Status

SA-039-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA listed below. The changes are noted in Red text. SA-012/25 10/06/25, 08/21/25, 05/15/25 and 02/27/25 DESCRIPTION Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. REPAIR PROCEDURE NOTE: Before proceeding: Document the vehicle's current MAZDA CONNECT CMU software version. • 2019-2022 Models - Go to TSB 16-003/23 and confirm the CMU Serial Number is not within the affected range. • Document customer device Brand/Model/Model Number/software version on the repair order. • Confirm that the Connectivity Master Unit (CMU) is updated to the latest software version. Go to MGSS -> Infotainment -> MAZDA CONNECT Updates ○ • If possible, complete the Microsoft Forms Questionnaire. Go to MGSS -> Infotainment -> MAZDA CONNECT Questionnaire.

SA-040-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-009/25 08/22/25 and 02/18/25 DESCRIPTION Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs. Index System Outline • MYMAZDA App Connected Vehicle (CV) Error Codes • Vehicle Confirmation Instructions • Troubleshooting Instructions • Resources

SA-034-26

Service Bulletin/Repair Instructions

This service alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-047/25 10/07/25 DESCRIPTION When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated. CAUTION: DO NOT swap TCU with another vehicle as the TCU is VIN locked after activation. A TCU swap with another vehicle will disable Connected Services on both vehicles. • If TCU activation is not performed, connected vehicle functions will not operate. This will have a negative impact on the customer because they will need to return to the dealer for repairs. • If the Telematics Control Unit (TCU) replacement is necessary, check "Vehicle Communication Line Status Reference" status detail first. The TCU can only be replaced under the following "Status Detail" conditions: Open Completed (OK) ○ Closed Completed (OK) ○ ○ If the TCU is replaced under the following "Status Detail" conditions, the customer may not be able to enroll into the replacement TCU. Processing (NG) ○ Request Failed (NG) ○ Open Failed (NG) ○ Flag Setting Failed TCU Activation 1. Install the new TCU.

09-016-26

Service Bulletin/Repair Instructions

DESCRIPTION Some customers may complain that the seat warmer does not operate when turning the ignition on while the seat is warm but when turning the ignition off then on again, the seat warmer begins to operate appropriately. DTCs “B1030:13” and/or “B1032:13” are stored. This is caused by the seat warmers fail-safe mode which prevents it from working during the initial drive cycle. To correct this issue, the seat warmer has been modified to optimize the temperature control. B1030:13 Seat warmer unit (LH) circuit malfunction (Heater side) B1032:13 Seat warmer unit (RH) circuit malfunction (Heater side) REPAIR PROCEDURE 1. Verify the customer concern. 2. Remove the front seat cushion trim and the front seat back trim for both the driver and passenger seats according to the instructions in MGSS.

SA-032-26

Service Bulletin/Repair Instructions

This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-011/25 10/16/25 and 02/27/25 DESCRIPTION Some customers will report that their fuel door (AKA, fuel filler door, fuel lid, and fuel-filler lid) was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in TSB 09-007/25 - FUEL-FILLER LID PANEL IS DEFORMED for 2019-2025 Mazda3 and 2020-2025 CX-30 are present. REPAIR PROCEDURE 1. Check for pry marks around the door opening. Are there any pry marks? YES: This is due to outside influence and is not covered by Mazda warranty. NO: Continue to the next step. 2. Check the fuel door lock operation. a. Lock the doors and verify if the fuel door lock is locking. NOTE: The default setting is a 90-second delay after the doors lock, but the customer can set that to 0, 30, 60, 90, or 120 seconds. b. Unlock the doors and verify if the fuel door lock is unlocking. NOTE: There is no delay to this function, but the fuel door must be locked to confirm it is unlocking. See the lock note above. Is the fuel door lock operation working correctly? YES: The fuel door repair IS NOT covered by Mazda warranty. The fuel door lock is OK and the door was damaged because the vehicle was not unlocked. NO: The fuel door repair IS covered by Mazda warranty. The fuel door lock is NOT OK and damage to the door was done in order to access the lock. NOTE: If the door was already broken when it arrived at the dealership, Mazda will pay for the fuel door repair under warranty if the vehicle does NOT have an emergency release. Mazda will NOT pay for the fuel door under warranty if it has an emergency release.

01-008-26

Service Bulletin/Repair Instructions

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 01-008/23 06/05/23 Some vehicles may exhibit rattling noises from the engine compartment and oil leakage from the drive belt auto tensioner. This may be caused by insufficient sealing at the drive belt auto tensioner damper when the auto tensioner fully operates under both high ambient temperature and high load conditions. To eliminate this concern, the shape of the drive belt auto tensioner damper has been changed. REPAIR PROCEDURE If the tensioner is found to be "No Good" after completing the Drive Belt Auto Tensioner Inspection, replace it with a modified part according to the instructions on MGSS online:

SA-031-26

Service Bulletin/Repair Instructions

DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible through the lower-left area of the windshield), contact DAG (Dealer Assistance Group) using VIN Plate Request Form available on One Mazda. To obtain a replacement vehicle certification label (located on the B􀀀pillar or front door), contact your assigned DSM (District Service Manager) to place the order. If DSM contact information is not available, refer to the Dealer & Field Contact Directory.

SSPD5 Parts Warr b

Warranty Program/Extension

Valve Stem Seals Class Action Settlement Program for Excessive Oil Consumption and Oil Consumption Powertrain Warranty Extension Special Service Program SSPD5. Updated April 28, 2026 – Related oil part number for warranty claims is now 0000-77-5W30-QT (engine oil) as the 5555 warranty part number has been removed. As a reminder, all coverage reverts back to the original extension of 7 years or 84,000 miles whichever comes first. WARRANTY EXTENSION If you have any questions regarding this campaign, please read the Mazda Dealer FAQ’s available in MGSS under this campaign before contacting Dealer Recall Help. Effective October 25,2025: In the final settlement agreement, which was approved by the Court in October 2024, there is also coverage for Valve Stem Seal related repairs for an additional 1 year and 12,000 miles however, this coverage only applies if the vehicle is presented to a Mazda dealer by October 15, 2025 and has no more than 96,000 miles. This additional 1-year coverage has expired. As of October 25, 2025 all coverage under SSPD5 has reverted to the original extension limit of 7 years, 84,000 miles including the Powertrain Limited Warranty Extension is of 7 years, 84,000 miles. Update August 2025: The Court has clarified that under the settlement agreement, the Mazda Powertrain Limited Warranty Extension includes coverage for 7 years or 84,000 miles, whichever comes first, for all powertrain components in the Warranty Booklet under the Powertrain Limited Warranty Parts List (i.e. without restriction to engine issues, oil consumption or valve stem seal issues). Reimbursement will also be provided for any Class Member who was denied coverage and paid out-of-pocket for a qualifying Powertrain Limited Warranty repair during the applicable period.

SA-029-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers. SCHEDULED MAINTENANCE Refer to the applicable Workshop Manual or Owner's Manual for vehicle -specific manufacturer scheduled maintenance. Workshop Manual - Refer to section 00-00 SCHEDULED MAINTENANCE. Owner's Manual - Refer to section 8 Maintenance and Care. b. Note: Please refer to the information below outlining the services not included in Mazda's Factory Scheduled Maintenance: IMPORTANT: Recommending fluid flushes when not necessary can lead to customer confusion and dissatisfaction. Fluid flushing for preventive maintenance purposes is strongly discouraged, unless otherwise specified in a published procedure (Owner’s Manual, Workshop Manual, Technical Service Bulletin, etc.).

SA-026-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued M-Tip(s) listed below. The changes are noted in Red text. MT-002/19 09/30/19 and 12/19/19 DESCRIPTION If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely. Metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold. When the new engine assembly is installed, debris in the intake manifold will be ingested into the new engine and cause internal damage. Clean the intake manifold internally to remove any debris from old engine before installing the new replacement engine assembly. If the intake manifold cannot be properly cleaned internally, replace it.

SA-027-26

Service Bulletin/Repair Instructions

This SA supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. SA-007/25 10/22/25, 06/02/25 and 02/03/25 DESCRIPTION The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings (excluding i-STOP batteries e.g. Q-85, S-95) molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. 2. CCA (Cold Cranking Amps): CCA ratings are normally located on a sticker affixed to the top of the battery to indicate a battery’s Cold Cranking Amps. CCA rated batteries are supplied with domestically produced vehicles. NOTE: If an incorrect CCA rating is entered into the Mazda DCA-8000, it will result in a false result and invalid Warranty Code from the tester. This will also result in unnecessary replacement of batteries. TEST PROCEDURE 1. Connect the charger clamps to the appropriate battery posts.

09-013-26

Service Bulletin/Repair Instructions

DESCRIPTION Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Symptom 1: The touch sensor of the front door outer handle does not lock the doors after rain and/or car washing, even though unlocking is possible. Symptom 2: The touch sensor of the front door outer handle does not unlock the doors. Door outer handle touch sensor for locking (1) / unlocking (2) NOTE: If the concern occurs after specific operation as described below, refer to the TSB 09-046/22 (DOOR OUTER HANDLE TOUCH SENSOR DOES NOT LOCK AND UNLOCK AFTER A SPECIFIC OPERATION). 1. [MX-30] After using cabin preconditioning or hazard warning lights for approx.15 minutes. 2. [MAZDA3 and CX-30] After using hazard warning lights for approx. 15 minutes. 3. [MAZDA3, CX-30 and MX-30] When both touch sensors are touched at once. Cause 1 (for Symptom 1): Water may accumulate around the touch sensor in the outer handle, resulting in temporary lower sensitivity of the capacitive sensor. Also, if car wash foam gets inside the outer handle while washing the vehicle, the foam may disturb the touch sensor detection. Mazda is still working on a mass production change for this concern. Cause 2 (for Symptom 2): Improper soldering in the production process may disturb the touch sensor detection. To eliminate this concern, the production process has been modified. Customers having this concern should have their vehicle repaired using the following repair procedure. REPAIR PROCEDURE 1. Verify customer concern. 2. Repair the vehicle depending on the experienced symptom(s). Symptom 1: Follow the "Procedure to waterproof a touch sensor” below to make the touch sensor waterproof. Symptom 2: Replace the front outer handle with a modified one according to the instructions on MGSS. Mazda3 (FRONT OUTER HANDLE REMOVAL/INSTALLATION) CX-30 (FRONT OUTER HANDLE REMOVAL/INSTALLATION) MX-30 (FRONT OUTER HANDLE REMOVAL/INSTALLATION) If both symptoms are experienced: Replace the front outer handle with a modified one and follow the “Procedure to waterproof a touch sensor” below to make the touch sensor waterproof. NOTE: DO NOT repair the other front outer handle for the vehicle if it is not experiencing any problems. 3. Verify the repair by checking if the new outer handle locks/unlocks the door correctly.

SA-014-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA(s) and TSB(s) listed below: The changes are noted in Red. SA-035/24 05/31/24 DESCRIPTION There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you about the water pump sealing mechanism and the criteria if replacement is necessary or not. A mechanical seal (A) is used for the water pump. This mechanical seal can seal coolant (B) by sliding a mating ring (C) against a seal ring (D). When the sliding surface temperature of the mechanical seal is more than 248 °F (120 °C) while driving, a small amount of steam (E) is leaked and bleeds through the bleeding hole (F). After drying, the steam leaves a green coolant deposit near the water pump bleed hole (F). This is a normal condition and does not require water pump replacement. The water pump should only be replaced if there is an accumulation of crystallized coolant near the bleed hole. When you encounter a water pump with coolant seepage marks, decide to replace it or not based on the following criteria using sample photos. NOTE: During the initial period of use*, the sliding surfaces of the seals may not yet be fully settled, which can temporarily increase the amount of leakage. Continued use will allow the surfaces to settle, reducing the leakage. Replacing parts that are already settled with new ones will increase the leakage again until the new parts become conditioned. Therefore, replacement should be avoided in this initial period of use. *As a guideline, this applies to vehicles with less than 1,860 miles (3000 km) of mileage.

SSPD8 Dlr Ltr a

Warranty Program/Extension

Subject: TSB 01-001/26 Warranty and Parts Kit Update INCLUDES: Warranty Extension Program - Special Service Program (SSP) D8 Check Engine Light ON with DTC P0126:00, 2018-2025 CX-5, 2019-2023 Mazda3, 2019-2022 CX-3, 2018-2021 Mazda6, 2020-2023 CX-30 Dear Mazda Dealer Colleagues, Mazda Motor Corporation has made a change regarding related parts to TSB 01-001/26 which also impacts Warranty Extension Special Service Program (SSPD8). Parts Ordering and Warranty Claims: Effective March 5, 2026 only the related parts kit PYY2-15-SAY can be ordered and claimed for any repair. The two separate parts PYFB-15-169 and PE13-15-296 can no longer be claimed with repaired dates of March 5, 2026 and later. There is no change to the main part, the Plug PYY3-15-SA1. We have updated the TSB 01-001/26 and SSPD8 Repair Procedure and Parts & Warranty Information on Mazda Global Service Support (MGSS) to reflect this change.

SSPD8 Repair d

Warranty Program/Extension

01-001-26b

Service Bulletin/Repair Instructions

Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. Engine temperature gauge fluctuates. Low coolant temperature indicator (blue) light stays on longer or turns on while driving. Poor heater performance, especially at idle. Vehicles with SKYACTIV-G 2.5T are not applicable to this service information. DTC P0126:00 is not required to be present to perform this repair. If the vehicle has not previously had the repair specified in this TSB and is exhibiting any of the listed symptoms, proceed with the repair procedure outlined in this bulletin. If DTC P2B61:00 (Coolant Control Valve Circuit Range/Performance) is present along with DTC P0126:00, this TSB does not apply. Diagnose the symptom and/or stored DTCs according to the procedures in MGSS. If only DTC P0126:00 is present and this TSB has already been completed previously, this bulletin does not apply, diagnose the symptom and/or stored DTCs according to the procedures in MGSS. This concern may be caused if the coolant control valve fail-safe thermostat opens at a temperature lower than the normal temperature due to a deformation of the thermostat diaphragm. To eliminate the concern, the water flow control valve specification has been modified. Affected vehicles will require PCM reprogramming with the Mazda Modular Diagnostic System (M-MDS), using either a) Mazda Diagnostic and Repair Software (MDARS) or b) Mazda Integrated Diagnostic System (IDS) 140.04 or later software.

01-004-26

Service Bulletin/Repair Instructions

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. 01-007/24 06/20/24 ENGINE OIL LEVEL WARNING LIGHT ON WITH DTC P250F:00 DUE TO LOW ENGINE OIL LEVEL (UPDATED WITH SSPD5 INFORMATION). All Mazda Dealers: Follow the Special Service Program SSPD5 – Valve Stem Seal Class Action for determination if valve stem seals should be replaced. 1. Verify the customer concern following the Special Service Program SSPD5 Repair Procedure. As the repair procedure states in SSPD5, confirm the engine oil is not leaking from the engine. If the customer reports engine oil is low upon arrival at a dealer, replace the valve stem seals following the flow chart for SSPD5. If engine oil is low upon arrival with no customer complaint, check for SSPD5 and if the valve stem seals have not been replaced under prior Warranty, replace the seals. If the valve stem seals have been replaced under a prior Warranty claim, contact Hotline for further instructions. If valve stem seals need to be replaced, replace the valve seals of the exhaust side with improved ones using the special tools called out in the repair procedures below. 2. Top off the engine oil (if needed). NOTE: Engine oil should not be topped off without replacement of the valve stem seals. 3. Verify the repair. NOTE: If unsure what steps to take during a customer visit for oil consumption related to SSPD5, fill out Dealer Recall Help on OneMazda.

PF-26-01

Other

The coolant control valve updated part is now available and supersedes PYFD-15-16ZA. As a result, PYFD-15-16ZA is no longer available. PW5S-15-16Z is supplied with a dummy plug pre-installed. Critical Installation Requirement: When replacing PW5S-15-16Z, the Powertrain Control Module (PCM) must also be updated to the latest software version. Failure to perform the PCM update may result in drivability concerns or diagnostic trouble codes.

SSPD5 Repair b

Warranty Program/Extension

SSPD8 Repair c

Warranty Program/Extension

SSPD8 - Check Engine Light ON with DTC P0126:00 - WARRANTY EXTENSION For certain 2018-2025MY CX-5, 2019-2023MY Mazda3, 2019-2022MY CX-3, 2018-2021MY Mazda6, 2020-2023MY CX-30 that are equipped with the suspected coolant control valve, the warranty coverage for specific repair of the fail-safe thermostat is extended to: 15 years (180 months) or 150,000 miles (240,000 km) whichever comes first, from the original warranty start date. CONDITION OF CONCERN: On certain subject vehicles, the check engine light is illuminated with DTC P0126:00 (Thermostat stuck open) stored in memory and one or more of the following symptoms may occur: - Engine takes longer to warm up. - Engine temperature gauge fluctuates. - Low coolant temperature indicator (blue) light stays on longer or turns on while driving. - Poor heater performance, especially at idle. Mazda Motor Corporation has made a significant repair change to TSB 01-003/25 which also impacts Warranty Extension Special Service Program (SSPD8). Repair Procedure Update: Effective December 8th all repairs applicable to TSB 01-003/25 or SSPD8 must follow the new repair procedure. The repair now replaces the thermostat with a dummy plug for the coolant control valve (CCV) along with a required software update for the PCM. Prior Repairs: Any repairs previously completed with the replacement of the thermostat or coolant control valve assembly does not require a re-repair unless there is a verified failure following the diagnosis in the TSB. It is expected that there will be no further repairs made for this concern once the plug and software update has been completed. Therefore, a return visit for symptoms related to the TSB or SSP must contact the Technical Hotline for assistance. VITALLY IMPORTANT!: There must be a “Software Update” record for the PCM when using MDARS or IDS. • MDARS - If there is no Software Update entry in MDARS or the Collect Diagnostic Information (ODR Update) is not completed (or both), the vehicle will not be considered repaired and the warranty claim will be rejected. • IDS – Vehicles programed with IDS must Collect Diagnostic Data, and that data must be attached to the warranty claim. If the data is not attached to the claim, the vehicle will not be considered repaired and the warranty claim will be rejected, denied or debited. Failure to complete the above will require the vehicle to return to the dealership and be re-repaired at the dealer’s expense with great inconvenience to the Mazda customer. Failure to perform the software update could also potentially damage the engine which would not be covered by warranty and would expose your dealership to the cost of repairs.

01-001-26a

Service Bulletin/Repair Instructions

Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. • Engine temperature gauge fluctuates. • Low coolant temperature indicator (blue) light stays on longer or turns on while driving. • Poor heater performance, especially at idle. • This concern may be caused if the coolant control valve fail-safe thermostat opens at a temperature lower than the normal temperature due to a deformation of the thermostat diaphragm. To eliminate the concern, the water flow control valve specification has been modified.

SSPD8 Parts and Warr a

Warranty Program/Extension

SSPD8 Repair b

Warranty Program/Extension

09-006-26

Service Bulletin/Repair Instructions

Some customers may report hearing an unusual noise coming from the power liftgate (PLG) when it is unlatching to open or latching closed. This is caused by an internal fault in the liftgate latch and/or loose bolts holding the latch to the liftgate. To eliminate this concern, the internal structure of the latch and surface treatment of the bolts have been modified.

SA-005-26

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method • B. Auxiliary Key Code Cut Method 2019 and newer models require a 10-digit key code to accurately cut keys • 5-digit codes CANNOT be provided for 2019 and newer vehicles (the traditional 5-digit code from the key tag or driver's door lock cylinder is not sufficient and will not be issued for key cutting on these models). • Only Mazda-approved key cutting machines can process these 10-digit codes. • Many older key machines do not support 10-digit codes and cannot be updated to do so. In these cases, dealers will need to purchase one of the newer Mazda-approved key cutting machines capable of handling this requirement. • For a list of current Mazda-approved machines and purchasing options, refer to the Mazda Dealer Equipment Program or view the current Mazda approved key machines below.

09-002-26

Service Bulletin/Repair Instructions

On some vehicles, the front door glass run channel may interfere with the rear door garnish. Since the front door glass run channel is not fixed strongly enough to the door, repetition of door operation may result in interference and damage to the rear door rubber seal. 1. When the front door glass is closed, the glass run-channel may be forced to move to the B-pillar side. 2. Under extremely hot climate conditions, the glass run-channel may expand to the B-pillar side. To eliminate this concern, the fixing force and durability of the glass run channel against thermal expansion and vibration has been improved. The shapes of the front and rear glass run channels and the rear garnish lip have been changed to prevent interference.

01-001-26

Service Bulletin/Repair Instructions

SA-001-26

Service Bulletin/Repair Instructions

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

01-003-25b

Service Bulletin/Repair Instructions

SSPD8a Repair

Warranty Program/Extension

SA-017-25d

Service Bulletin/Repair Instructions

Mazda Connect Services - Frequently Asked Questions (FAQ)

SA-061-25

Service Bulletin/Repair Instructions

SA-023-25c

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop • Door Lock / Unlock • Lights ON / OFF • Climate Control • 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Page

SSPD8 Repair

Warranty Program/Extension

07-004-25a

Service Bulletin/Repair Instructions

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. “Mazda Air Cooling Coil Coating” is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years. NOTE: See parts information for Mazda Air Cooling Coil Coating and Kit part numbers.

SSPD8 Dlr Ltr

Warranty Program/Extension

SSPD8 Parts and Warr

Warranty Program/Extension

01-003-25a

Service Bulletin/Repair Instructions

09-045-25

Service Bulletin/Repair Instructions

Some customers may experience that the fuel lid and charge lid do not lock or unlock during door lock/unlock operation. This is caused by: Improper dimensional accuracy of the lid actuator lock mechanism Incomplete control logic in the R-ESU software To eliminate this concern: The mold design of the lid actuator was modified. The control software of the R-ESU was revised.

SA-056-25

Service Bulletin/Repair Instructions

When inspected, the differential or PTO oil is dark or black. This is considered normal and NO repair should be performed. During production, differential ring and pinion gears receive a manganese phosphate coating (commonly referred to as black oxide). This coating forms a porous, oil-retentive surface that improves boundary lubrication and reduces adhesive wear during initial contact cycles. Designed as a sacrificial layer, it is gradually removed under load throughout the break-in process. As a result, after the first few hundred miles, or at the initial gear oil service interval, the lubricant may appear darkened by the worn-off coating. It will contain trace ferrous particles from the normal run-in of the gear teeth and bearing surfaces. This condition is expected and does not, by itself, indicate an issue with the differential or PTO gears.

SA-055-25

Service Bulletin/Repair Instructions

Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern. NOTE: Before following this Service Alert repair procedure, ensure published TSBs in MGSS have been completed per model year.

09-042-25

Service Bulletin/Repair Instructions

Some customers may experience that after the doors are locked and the Fuel Door Lock Delay with MAZDA CONNECT has passed (default setting is 90 seconds), the fuel-filler lid does not lock, but can be opened when pressed. NOTE: The fuel-filler lid does not lock immediately after the doors are locked, but after the time set in the Fuel Door Lock Delay (0, 30, 60, 90, and 120 seconds). Although the root cause has not been identified, the vehicle should be repaired by adjusting the fuel-filler lid opener cable position when there is a customer complaint.

SA-020-25a

Service Bulletin/Repair Instructions

There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.

SA-051-25

Service Bulletin/Repair Instructions

Noise, Vibration, and Harshness (NVH) Diagnostic Guidelines Diagnostic Guidelines When diagnosing NVH concerns, it is essential to first classify the issue into one of three primary categories: Noise, Vibration, or Harshness. Many customer complaints may involve overlapping symptoms, such as both noise and vibration, so identifying the dominant characteristic is critical. Once the primary symptom is determined, follow the appropriate diagnostic path. For example, if a concern includes both noise and vibration but is related to vehicle speed, the vibration diagnostic path should be followed. When considering component replacement during the diagnostic process, it is best practice to start with the lowest cost or most accessible part unless diagnostic evidence clearly identifies a more expensive or complex component as the root cause. This approach helps minimize repair costs and avoids unnecessary part replacements. For example, a growling or bearing whine noise may be mistakenly attributed to internal components in the differential, transfer unit, or transmission, when the actual source is a wheel bearing. Misdiagnosis like this can lead to unnecessary repairs, added time and cost. To help prevent this, always follow the guidelines in the repair procedure.

SA-052-25

Service Bulletin/Repair Instructions

Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is severe enough to require a repair, or just to clean the area and monitor it at the next service. Examples of residue or seepage that may not be considered a leak and that may not require repair based on splash shield inspection.

SSPD5 Dlr Ltr c

Warranty Program/Extension

SSPD5 Dlr Ltr d

Warranty Program/Extension

SSPD5 Parts Warranty a

Warranty Program/Extension

SA-007-25b

Service Bulletin/Repair Instructions

The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings (excluding i-STOP batteries e.g. Q-85, S-95) molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery.

SA-011-25a

Service Bulletin/Repair Instructions

Some customers will report that their fuel door (AKA, fuel filler door, fuel lid, and fuel-filler lid) was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in TSB 09-007/25 - FUEL-FILLER LID PANEL IS DEFORMED for 2019-2025 Mazda3 and 2020-2025 CX-30 are present.

SA-047-25

Service Bulletin/Repair Instructions

SA-012-25c

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-044-25

Service Bulletin/Repair Instructions

For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIV® vehicles and compare suspect terminal drag with a known good terminal. To measure the voltage/resistance avoiding any terminal damage.

SA-042-25

Service Bulletin/Repair Instructions

SA-043-25

Service Bulletin/Repair Instructions

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles built on or before March 2, 2019] No DTC - Warning Message only [Gen 7 vehicles built after March 2, 2019] DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.

SA-017-25c

Service Bulletin/Repair Instructions

Mazda Connected Services - Frequently Asked Questions

09-035-25

Service Bulletin/Repair Instructions

Some customers may complain the rear console lid comes off. This is caused when the spring mounting surface of the rear console lid breaks, causing the free spring mounting part to pop out and interfere with the console panel. The fastening surface of the spring is small, and under high temperatures the rigidity of the rear console PP material decreases, leading to fastening surface damage. To eliminate this concern, a washer was added to better distribute the stress on the mounting surface of the rear console lid spring.

SA-009-25a

Service Bulletin/Repair Instructions

Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs.

SA-023-25b

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-039/25

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. If a structure's windows create enough of a curve, the concave glass can focus the sun's rays onto a small area and acting like magnifiying glass direct the sunbeams into a hot pinpoint of light. This magnifcation of the sun's rays can cause damage to vehicle trim (see examples). Additional information and exemplar images regarding this phenomenon can be found by performing a google search.

SA-012-25b

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-038-25

Service Bulletin/Repair Instructions

When replacing the MAZDA CONNECT remote tuner (RT) with a replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as soon as possible to ensure the customer leaves the dealership with an active SAT radio.

SSPD5a

Warranty Program/Extension

SPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settlement, Mazda Motor Corporation has decided to conduct an extension of the Engine powertrain warranty related to excessive oil consumption. In addition, there is a Reimbursement Program, for limited qualifying out-of-pocket expenses (prior oil changes and additional oil purchased before the normal oil change interval due to oil consumption concerns) on certain CX-9, CX-5, Mazda6, Mazda3, and CX-30 vehicles equipped with a 2.5L turbocharged engine with the affected valve stem seals. For all Mazda dealers, an FAQ document for this Class Action Settlement and all documents for SSPD5 will be available on Mazda Global Service Support (MGSS) on or before May 13, 2024 concurrent with notification to the Settlement Class. Please review this entire communication in regards to updated coverage for Special Service Program SSPD5 and vehicles out of Powertrain Warranty. Parts & Warranty Information and Dealer FAQ’s on Mazda Global Service Support (MGSS) have been updated. WARRANTY EXTENSION If you have any questions regarding this campaign, please read the Mazda Dealer FAQ’s available in MGSS under this campaign before contacting Dealer Recall Help. Effective October 15, 2024: In the final settlement agreement which was approved by the Court in October 2024, there is also coverage for Valve Stem Seal related repairs only an additional 1 year and 12,000 miles however, this coverage only applies if the vehicle is presented to a Mazda dealer by October 15, 2025 and has no more than 96,000 miles. After October 25, 2025 all coverage under SSPD5 will revert back to the original extension limit of 7 years, 84,000 miles. The Powertrain Limited Warranty Extension is limited to 7 years, 84,000 miles. Update August 2025: The Court has clarified that under the settlement agreement, the Mazda Powertrain Limited Warranty Extension includes coverage for 7 years or 84,000 miles, whichever comes first, for all powertrain components in the Warranty Booklet under the Powertrain Limited Warranty Parts List (i.e. without restriction to engine issues, oil consumption or valve stem seal issues). Reimbursement will also be provided for any Class Member who was denied coverage and paid out-of-pocket for a qualifying Powertrain Limited Warranty repair during the applicable period. If the vehicle is under Powertrain Warranty, please submit the claim following normal Warranty guidelines (with NO process number). If the vehicle is over 5 years or 60,000 miles, • For valve seal related repairs, use Warranty Claim information for SSPD5 (With process number) • For other than valve seal related repairs, submit claims according to normal claim procedure for repair under Mazda Limited Powertrain Warranty (with NO process number) Prior repair reimbursement: Customers who received a class action notice can apply for reimbursement at www.MazdaValveStemSealSettlement.com for certain out of pocket expenses related to prior oil changes and additional oil purchased before the normal oil change interval due to oil consumption concerns. Warranty Program/Extension

SSPD5 Dlr Ltr b

Warranty Program/Extension

SSPD5b

Warranty Program/Extension

SPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settlement, Mazda Motor Corporation has decided to conduct an extension of the Engine powertrain warranty related to excessive oil consumption. In addition, there is a Reimbursement Program, for limited qualifying out-of-pocket expenses (prior oil changes and additional oil purchased before the normal oil change interval due to oil consumption concerns) on certain CX-9, CX-5, Mazda6, Mazda3, and CX-30 vehicles equipped with a 2.5L turbocharged engine with the affected valve stem seals. For all Mazda dealers, an FAQ document for this Class Action Settlement and all documents for SSPD5 will be available on Mazda Global Service Support (MGSS) on or before May 13, 2024 concurrent with notification to the Settlement Class. Please review this entire communication in regards to updated coverage for Special Service Program SSPD5 and vehicles out of Powertrain Warranty. Parts & Warranty Information and Dealer FAQ’s on Mazda Global Service Support (MGSS) have been updated. REMINDER! – An oil consumption test is NOT REQUIRED if a customer verbally asks for a valve stem seal replacement and the vehicle otherwise already qualifies for a valve stem seal replacement (e.g., it has the original or defective valve stem seals). If a customer asks for replacement, please proceed with the repair WITHOUT an oil consumption test. An oil consumption test is only required after valve stem seals have already been replaced previously. Mazda Dealer Frequently Asked Questions – Valve Stem Seals Class Action Settlement Program for Excessive Oil Consumption and Oil Consumption Powertrain Warranty Extension Special Service Program SSPD5 Please follow these instructions if Mazda customers concerning the Valve Stem Seals Class Action Settlement Program for Excessive Oil Consumption and Oil Consumption Powertrain Warranty Extension Special Service Program SSPD5. IMPORTANT ITEMS TO REVIEW PRIOR TO REPAIR: • With the VIN, please verify eligibility of SSPD5 in eMDCS. This is very important to begin any conversation regarding this Class Action or SSPD5. If the vehicle does not have SSPD5, then inform the customer they are not eligible under the Class Action or the Special Service Program. • Until further notice from Mazda, if you are servicing vehicles that fall within the VIN range for SSPD5 for any reason, you should check whether DTC P250F:00 is stored in the vehicle memory. If the code is stored in memory, you should advise the customer if they are eligible to receive replacement valve stem seals under SSPD5. Mazda Limited Powertrain Warranty Additions – August 2025 Question: I read there is now coverage for Mazda Limited Powertrain components is this true?? Answer: Please review the Repair Procedure and most recent dealer email in MGSS. Effective August 2025 vehicles will now be covered under the Mazda Limited Powertrain components for 7 years, 84,000 miles. Question: Does the Mazda Limited Powertrain Warranty apply to the period for the additional 12,000 miles until October 15, 2025? Answer: No. The coverage for an additional 12,000 miles (96,000 maximum) is for Valve Stem Seal related repairs only, and only if the vehicle is presented to a Mazda Dealer on or before October 15, 2025. Question: Can I repair both the valve stems seals and then any other Limited Powertrain component? Is there coverage if the car has no valve stem seal issue? Answer: Yes. Any powertrain defect is covered for repair up to 7 years or 84,000 miles, even if the customer does not complain of any oil consumption and/or valve stem seals have already been replaced. Follow normal warranty policy as needed for repairs including preauthorization.

SA-035-25

Service Bulletin/Repair Instructions

Some vehicles may show “TSR system performance is reduced. Navigation Data Unavailable" or "Check Navigation SD Card" in the meter while driving.

09-012-25a

Service Bulletin/Repair Instructions

Some vehicles may experience a sunvisor that does not stay in the fully retracted position (as shown below). The left and/or right side sunvisor may lower slightly due to its own weight. The part where the sunvisor connects is broken, so the spring cannot hold the sunvisor in the fully retracted position. To eliminate this concern, the stay holder and spring holder have been reinforced.

09-029-25

Service Bulletin/Repair Instructions

Some customers may notice an abnormal noise (i.e. whine, groan, rattle or squeak) coming from the front combination lights when turning them on, or a few minutes after turning them off. The noise may be due to contamination by foreign matter during the manufacturing process and the fan motor bearing may become worn out during use. To eliminate this concern, the fan motor has been modified. NOTE: It is normal for some noise to occur within the first few seconds after starting the engine, when the front combination lights perform a self check (sweep).

SA-017-25b

Service Bulletin/Repair Instructions

Mazda Connected Services - Frequently Asked Questions (FAQ)

SA-023-25a

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-032-25

Service Bulletin/Repair Instructions

Some customers may complain about a noisy HVAC blower motor or odor after a cabin air filter replacement. Foreign debris on the blower motor after servicing the cabin air filter may be the cause. During the removal of the cabin air filter, foreign debris (leaves, dust, dirt....ect.) may fall on the blower motor causing a fluttering type noise or odor.

SA-031-25

Service Bulletin/Repair Instructions

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

SA-030-25

Service Bulletin/Repair Instructions

A tapping/rattling noise may be noticed from the valve train area. This operating condition can occur on new vehicles which have been delivered to Mazda dealers (due to loading and unloading from transport trucks or customers moving their vehicles in and out of their garages to wash the vehicle, etc.). This condition may also occur if the engine is not allowed to warm up after multiple cold starts.

SA-007-25a

Service Bulletin/Repair Instructions

The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. 2. CCA (Cold Cranking Amps): CCA ratings are normally located on a sticker affixed to the top of the battery to indicate a battery’s Cold Cranking Amps. CCA rated batteries are supplied with domestically produced vehicles. NOTE: If an incorrect CCA rating is entered into the Mazda DCA-8000, it will result

SA-012-25a

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-017-25a

Service Bulletin/Repair Instructions

Frequently Asked Questions (FAQ) for Mazda Connected Services.

SA-023-25

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-024-25

Service Bulletin/Repair Instructions

Mazda Navigation Live Traffic information is available on the following 2 systems. SiriusXM® 3 Yr Traffic and Travel Link* Mazda Online Navigation* The table below provides Setting information for both systems. See APPLICABLE MODEL(S)/VINS above to determine how vehicles are equipped. NOTE: When selecting Navigation, data upload may take a few seconds. This is a normal function.

SA-025-25

Service Bulletin/Repair Instructions

Some vehicles may exhibit wiper blade contact with the A-pillar trim, with or without a chattering noise. This condition may be caused by worn or contaminated wiper blades. It can also be caused by bent wiper arms, or loose wiper arm retaining nuts due to improper handling. Improper handling occurs when pulling on or forcing the wiper arms. Technicians should be aware that while replacement of the wiper blade may resolve some cases, correction of bent components or repositioning of the wiper arms, particularly when the retaining nut is loose, requires additional steps to ensure proper alignment and function.

07-004-25

Service Bulletin/Repair Instructions

SA-020-25

Service Bulletin/Repair Instructions

09-017-25

Service Bulletin/Repair Instructions

Some customers may complain that it is difficult to open/close the fuel-filler lid when pressed. This is caused by production variances, where if there is an excess gap (3) between the fuel-filler lid panel (1) and the fuel-filler box hinge (2), the operation stroke may be larger than designed and result in a difficult to lock/unlock operation of the fuel-filler lid lock actuator. To eliminate this concern, the operation stroke of the fuel-filler lid lock actuator rod has been changed to reduce the play of the actuator rod.

09-016-25

Service Bulletin/Repair Instructions

Some customers may complain of a squeaking noise from the driver side seat back. The noise may be due to rubbing between the lumbar part of the driver’s seat back (1) and the rear console lid. The lumbar support pad may be deformed outward and may rub against the rear console lid while driving or when adjusting the seat memory. This can cause a squeaking noise.

SA-017-25

Service Bulletin/Repair Instructions

Frequently Asked Questions (FAQ)

SA-016-25

Service Bulletin/Repair Instructions

The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. NOTE: The breather threads have a sealant and locking compound that prevents it from being reused. Refer to GEPC for the correct part number of the Differential Breather. The instructions on MGSS will be updated soon to include replacing the breather when replacing the differential with a new unit.

01-003-25

Service Bulletin/Repair Instructions

09-013-25

Service Bulletin/Repair Instructions

SSPD8 FC

Warranty Program/Extension

SSPD8 - SPECIAL SERVICE PROGRAM WARRANTY EXTENSION - MULTI-MODEL - CHECK ENGINE LIGHT ON WITH DTC P0126:00.Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific repair of the fail-safe thermostat in the coolant control valve on certain CX-5, Mazda3, CX-3, Mazda6 and CX-30 vehicles that are equipped with the suspected coolant control valve. The warranty coverage for a specific repair of fail-safe thermostat has been extended to 15 years (180 months) /150,000 miles (240,000 km) whichever comes first, from the original warranty start date. Concern Outline:On certain subject vehicles, the check engine light is illuminated with DTC P0126:00 (Thermostat stuck open) stored in memory and one or more of the following symptoms may occur: Engine takes longer to warm up, Engine temperature gauge fluctuates, Low coolant temperature indicator (blue) light stays on longer or turns on while driving, Poor heater performance, especially at idle.This is a warranty extension for the specified repair only. Inspection and replacement of non-failed parts will not be eligible for reimbursement under this SSP to the dealer or customer. This program extends the warranty period for actual failures due to defects in workmanship or materials in accordance with the Mazda Warranty Policy and Procedures. If a customer arrives at your dealership with the concern described, please repair under this Special Service Program.

09-012-25

Service Bulletin/Repair Instructions

01-002-25

Service Bulletin/Repair Instructions

Some vehicles may exhibit oil seepage or oil leak onto the engine front cover, which becomes more apparent with dust adhesion.

SA-011-25

Service Bulletin/Repair Instructions

Some customers will report that their fuel door was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in TSB 09-007/25 - FUEL-FILLER LID PANEL IS DEFORMED for 2019-2025 Mazda3 and 2020-2025 CX-30 are present.

SA-012-25

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-009-25

Service Bulletin/Repair Instructions

Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs.

15-001-25

Service Bulletin/Repair Instructions

Some vehicle may experience the i-ACTIVSENSE/ALH warning lights on and a system error messages may be found in the center display as well. DTC U3000:04 (FSC) is stored in memory • DTC U3000:04 (FSC) - Forward sensing camera (FSC) internal malfunction • This may be caused by a hardware failure in an internal device of the FSC that results in the malfunction detection. To eliminate this concern, the production process of the FSC has been modified.

SA-004-25a

Service Bulletin/Repair Instructions

Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON, transmitter battery power consumption is restricted, thereby extending the transmitter battery life and the following will occur: The engine will not start unless the key transmitter is held over the Start Stop button. • Outside door handle lock/unlock touch sensor is inoperative. • Key transmitter indicator lights are inoperative. • The following DTC's may be stored: DTC B13D3:94 (Communication error with remote transmitter) ○ DTC P1260:00 (Immobilizer system problem).

SA-008-25

Service Bulletin/Repair Instructions

Some customers may complain about intermittent audio no sound from the MAZDA CONNECT infotainment system and/or static noise from the speakers. The concern may be reproduced by tapping on the dash pad near the MAZDA CONNECT center display and the following DTC's may be stored. U0186:08 Communication error with audio amplifier • U2145:08 Communication error with remote tuner (RT) • U2145:02 Communication error with remote tuner (RT)

SA-007-25

Service Bulletin/Repair Instructions

09-007-25

Service Bulletin/Repair Instructions

Some vehicles may exhibit a deformed fuel-filler lid panel (1) attached to the fuel-filler lid box, resulting in a poor appearance. This concern is caused by the lid box not having enough water drainage capability which leads to the accumulation of water inside it. The water then freezes in cold weather and expands or the inner side of the lid panel absorbs the water and swells from long exposure, deforming the lid panel. To eliminate this concern, the shape of the fuel-filler lid box has been modified to have better drainage capability and a modified fuel-filler lid panel service part has been established for less water absorbance.

06-001-25

Service Bulletin/Repair Instructions

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

09-005-25

Service Bulletin/Repair Instructions

Some customers may complain that the seat warmer does not operate when turning the ignition on while the seat is warm but when turning the ignition off then on again, the seat warmer begins to operate appropriately. DTCs “B1030:13” and/or “B1032:13” are stored. This is caused by the seat warmers fail-safe mode which prevents it from working during the initial drive cycle. To correct this issue, the seat warmer has been modified to optimize the temperature control. B1030:13 Seat warmer unit (LH) circuit malfunction (Heater side) B1032:13 Seat warmer unit (RH) circuit malfunction (Heater side)

SA-004-25

Service Bulletin/Repair Instructions

Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON, transmitter battery power consumption is restricted, thereby extending the transmitter battery life. NOTE: Some customers may complain about an engine no start. This may be caused by the customer inadvertently putting the key transmitter in Power Saving Function.

SA-003-25

Service Bulletin/Repair Instructions

When performing the MGSS Workshop Manual 360° View Monitor System Aiming Procedure, M-MDS may show error message "Procedure unsuccessful". This may be caused by light glare on the SST.

09-003-25

Service Bulletin/Repair Instructions

Some customers may experience that the out-of-area (reception area) type auto lock function sometimes fails. When the front door is being closed with a hand touching one or both of the touch sensors on the front outer handle, the out-of-area (reception area) type auto lock function may fail. Control software of the LF control unit (LFU) has been modified.

SSPD8 Owner Letter

Warranty Program/Extension

Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific repair of the fail-safe thermostat installed inside of the suspected coolant control valve on certain 2018-2025 CX-5, 2019-2023 Mazda3, 2019-2022 CX-3, 2018-2021 Mazda6 and 2020-2023 CX-30 vehicles. The warranty coverage for an applicable repair has been extended to 15 years (180 months) /150,000 miles (240,000 km) whichever comes first, from the original warranty start date. If you are a recipient of this notice, your vehicle is included in this warranty extension program. What is the problem? On certain subject vehicles, the check engine light is illuminated with diagnostic trouble code (DTC) P0126, due to the fail-safe thermostat being stuck open. Additionally, you may notice one or more of the following symptoms: -Engine takes longer to warm up. -Engine temperature gauge fluctuates. -Low coolant temperature indicator (blue) light stays on longer or turns on while driving. -Poor heater performance, especially at idle. This warranty extension program applies only to the replacement of fail-safe thermostat of the vehicle exhibiting the concerns mentioned above. If the check engine light illumination is determined to be unrelated to the fail-safe thermostat being stuck open, the inspection and repair are not covered under this program.

SA-009-24e

Service Bulletin/Repair Instructions

Frequently Asked Questions (FAQ)

SA-026-24b

Service Bulletin/Repair Instructions

A customer may complain of a rattle noise from the right side of the dash. The noise may be coming from the passenger side airbag.

SA-017-24c

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

09-051-24

Service Bulletin/Repair Instructions

SA-081-24

Service Bulletin/Repair Instructions

Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: seats, steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions.

01-005-24c

Service Bulletin/Repair Instructions

SA-070-24a

Service Bulletin/Repair Instructions

SSPD8 Dealer Letter

Warranty Program/Extension

Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific repair of the fail-safe thermostat in the coolant control valve on certain CX-5, Mazda3, CX-3, Mazda6 and CX-30 vehicles that are equipped with the suspected coolant control valve. The warranty coverage for a specific repair of fail-safe thermostat has been extended to 15 years (180 months) /150,000 miles (240,000 km) whichever comes first, from the original warranty start date. Concern Outline: On certain subject vehicles, the check engine light is illuminated with DTC P0126:00 (Thermostat stuck open) stored in memory and one or more of the following symptoms may occur: Engine takes longer to warm up, Engine temperature gauge fluctuates, Low coolant temperature indicator (blue) light stays on longer or turns on while driving, Poor heater performance, especially at idle. This is a warranty extension for the specified repair only. Inspection and replacement of non-failed parts will not be eligible for reimbursement under this SSP to the dealer or customer. This program extends the warranty period for actual failures due to defects in workmanship or materials in accordance with the Mazda Warranty Policy and Procedures. If a customer arrives at your dealership with the concern described, please repair under this Special Service Program.

SA-079-24

Service Bulletin/Repair Instructions

The SKYACTIV-DRIVE FW6A-EL AT uses “Automatic Transmission Fluid (ATF) Type: FZ”. Only use “ATF-FZ” to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.

SSPD5 FC

Warranty Program/Extension

SA-016-24c

Service Bulletin/Repair Instructions

09-042-24a

Service Bulletin/Repair Instructions

Some customers may complain that the rear console lid does not slide smoothly. This may be caused by improperly positioned felt pads attached to the rear console lid lock, which may have moved out of position after repetitive use. The exposed adhesive residue may stick to the rail and disrupt smooth sliding operation.

SA-073-24a

Service Bulletin/Repair Instructions

A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly. Hotline and MASH authorization is not required to order parts for performing this repair. If there are any questions on part ordering or part status, contact the Dealer Assistance Group.

SA-007-24b

Service Bulletin/Repair Instructions

This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the vehicle.

09-001-24g

Service Bulletin/Repair Instructions

Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC U3000:00-TCU (Emergency call unit/telematics communication unit internal malfunction) or U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified.

SA-009-24d

Service Bulletin/Repair Instructions

Mazda Connect Services - Frequently Asked Questions (FAQ)

SA-064-24

Service Bulletin/Repair Instructions

Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs.

SA-070-24

Service Bulletin/Repair Instructions

SA-067-24

Service Bulletin/Repair Instructions

Qi Wireless Charger symptom troubleshooting.

SA-068-24

Service Bulletin/Repair Instructions

Some customers may complain about scratches on the instrument cluster lens.

04-001-24b

Service Bulletin/Repair Instructions

Symptom 1: Some customers may complain about hearing a grinding noise and/or vibration occur when applying the brake. This is due to rust on the rear brake disc plate. The brake pad has insufficient disc-rust prevention performance, resulting in the disc plate rusting. To eliminate this concern, the pad material has been improved to prevent rust on the disc surface. Symptom 2: Some vehicles may exhibit a squeal noise from the rear brakes when braking lightly while driving at a slow speed. The squeal noise is caused by the disc pad surface fluctuating. To eliminate this concern, the brake pads have been modified.

SA-006-24c

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-009-24c

Service Bulletin/Repair Instructions

Mazda Connect Services - Frequently Asked Questions (FAQ)

SA-017-24b

Service Bulletin/Repair Instructions

SA-065-24

Service Bulletin/Repair Instructions

Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.

SA-063-24

Service Bulletin/Repair Instructions

The Blind Spot Monitoring (BSM) system can malfunction with the following symptoms if the rear side radar sensors are installed facing the wrong direction. BSM system indicates vehicle on the opposite side. i-ACTIVSENSE indicator ring will not turn green Rear Cross Traffic Alert (RCTA) does not work Rear side radar sensor aiming may fail TPMS DTC(s) stored

09-042-24

Service Bulletin/Repair Instructions

01-005-24b

Service Bulletin/Repair Instructions

04-001-24a

Service Bulletin/Repair Instructions

SA-062-24

Service Bulletin/Repair Instructions

02-003-24

Service Bulletin/Repair Instructions

Some customers may experience a rattle noise coming from the front suspension while driving the vehicle, with no other driveability concerns. The rattle noise may be caused by a decrease in tightening torque of the two (2) front lower control arm bolts (B) shown in the image below.

SA-016-24b

Service Bulletin/Repair Instructions

SA-057-24

Service Bulletin/Repair Instructions

SA-058-24

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-059-24

Service Bulletin/Repair Instructions

Some customers will report that their fuel door was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in TSB 09-019/21 - FUEL-FILLER LID PANEL IS DEFORMED for 2019-2021 Mazda3 and 2020-2021 CX-30 are present.

SA-060-24

Service Bulletin/Repair Instructions

Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions.

SA-054-24

Service Bulletin/Repair Instructions

When the power windows are operated many times without being fully closed, small errors of the window position sensor may accumulate and cause improper operation of the jam-safe function. To reduce the risk of this occurrence, the AUTO function is disabled if the power window is operated 10 consecutive times without being fully closed (turning the ignition OFF and then ON does not reset the counting). If the power window is fully closed before the 10th time, the counting restarts and the AUTO function is not deactivated.

SA-056-24

Service Bulletin/Repair Instructions

Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way.

SA-053-24

Service Bulletin/Repair Instructions

Auxiliary key blank cutting procedure. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

SA-052-24

Service Bulletin/Repair Instructions

SA-050-24

Service Bulletin/Repair Instructions

Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatically. If you confirm that the customer's concern is that the liftgate does not unlatch correctly, follow the repair information below.

SA-006-24b

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-011-24b

Service Bulletin/Repair Instructions

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

SSPC5 FCa

Service Campaign

SSPC5 - SPECIAL SERVICE PROGRAM - 2019-2021 MAZDA3 AND 2020-2021 CX-30 - CONTROL UNITS REPROGRAMMING Concern 1: Mazda3 and CX-30 – Battery concern On the subject vehicles, the CCU (climate control unit) and BCM (body control module) may not go into sleep mode even after the ignition is switched OFF or may take time to go into sleep mode. An electric current may continue to flow, allowing the battery to discharge and run out if the vehicle is left unused for a certain time. Causal factor: Inappropriate control program of CCU and BCM. Update to BCM will also update the IC, DOOR_ESU_D, DOOR_ESU_P, ESU modules. Concern 2: Mazda3 and CX-30 - MRCC concern: On the subject vehicles, the responsiveness when driving following a preceding car using the MRCC (Mazda Radar Cruise Control) system is designed to high response. Some drivers may feel the acceleration and deceleration jerk when using MRCC somewhat uncomfortable. The product update has been incorporated into mass-production Mazda3 and CX-30 vehicles, and acceleration and deceleration has been made more natural by changing controls to be closer to human expectation. The similar update will be made on the subject vehicles produced prior to the product update under this SSP. * MRCC: Mazda Radar Cruise Control (MRCC) uses a millimeter wave radar to judge the relative speed and distance to the car ahead and automatically controls vehicle speed. Working within a set speed range, MRCC automatically adjusts and maintains a safe following distance from the car in front. Concern 3: CX-30 - Theft-Deterrent System concern On the subject vehicles, the theft-deterrent system may not recognize correctly the open/close state of power liftgate, which may allow the theft-deterrent system to activate wrongly when the liftgate is opened by pressing the power liftgate switch. Causal factor: Inappropriate control program of BCM and LFU. Update to BCM will also update the IC, DOOR_ESU_D, DOOR_ESU_P, ESU modules.

09-036-24

Service Bulletin/Repair Instructions

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. NOTE: This repair is not a permanent fix, it is meant to make new seats look their best when the vehicle is first presented to the customer. • Wrinkles may not be completely removed after the repair is completed. • Leather is a natural material and may develop some wrinkles due to aging and wear during normal useage.

09-001-24e

Service Bulletin/Repair Instructions

Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified.

SSPC5 FC

Service Campaign

SSPC5 MRTa

Service Campaign

SA-009-24b

Other

Mazda Connected Services - Frequently Asked Questions (FAQ)

01-005-24a

Service Bulletin/Repair Instructions

01-008-24

Service Bulletin/Repair Instructions

Some vehicles may exhibit oil seepage or oil leak onto the engine front cover, which becomes more apparent with dust adhesion.

09-001-24d

Service Bulletin/Repair Instructions

09-033-24

Service Bulletin/Repair Instructions

Some customers may complain that the power liftgate may open unintentionally while the vehicle is stopped or parked. This may be caused when the power liftgate button on the remote transmitter is pressed unintentionally when in a pocket, purse or bag, etc. To eliminate this concern, the Body Control Module (BCM) control software has been modified to optimize the operation parameters for the power liftgate button. NOTE: The operation itself is the same as before (hold the power liftgate button to open).

01-007-24

Service Bulletin/Repair Instructions

All Mazda Dealers: Follow the Special Service Program SSPD5 – Valve Stem Seal Class Action for determination if valve stem seals should be replaced.

SSPD5 Parts-Warranty

Warranty Program/Extension

SA-038-24

Other

Some customers may experience the master warning light and/or the "In-Vehicle Network Malfunction" warning message in the instrument cluster on with DTC B119F:01 (TCU - Tel antenna No. 1 malfunction) stored.

SSPD5 Repair

Warranty Program/Extension

01-005-24 Dlr Ltr

Other

SSPD5 Dlr Ltr a

Warranty Program/Extension

01-005-24

Service Bulletin/Repair Instructions

PF-24-09

Other

A new repair procedure has been developed to address DTC P0126:00 on SKYACTIV-G 2.0/2.5L engines (non-turbo). Mazda has introduced a replacement kit of the thermostat located within the Coolant Control Valve (CCV). NOTE: It is no longer necessary to replace the CCV for this DTC.

SSPC5 Repair

Service Campaign

SSPC5_Warranty

Service Campaign

SA-011-24a

Other

SA-016-24a

Other

SA-022-24a

Other

Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.

SSPC5 MRT

Service Campaign

07-003-24a

Service Bulletin/Repair Instructions

Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F (10 °C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced at the supplier.

SA-035-24

Other

There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you about the water pump sealing mechanism and the criteria if replacement is necessary or not.

SA-036-24

Other

Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360°view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts. Explain the cause of this occurrence to the customer as follows: The 360°view monitor is a system that provides a complete picture of the vehicle surroundings by combining the pictures captured by 4 separate cameras. These cameras are installed in the front, rear, right and left sides of the vehicle. Each camera has a color adjustment function (white balance) that operates independently from each other, which can result in color discrepancy when the combined picture is displayed on the screen. This is especially true when one of the cameras captures more green objects than the remaining cameras.

01-003-24

Service Bulletin/Repair Instructions

PF-24-07

Other

Please be advised that the valve stem seals assigned to the 2.5 Skyactiv Turbo engines in GEPC are incorrect. The Diesel Valve Stem seal SH09-10-1F5A, which is for Diesel engines, is currently listed for these models in GEPC. Please ensure that the proper valve stem seals are used for the 2.5 Skyactiv Turbo engines affected by SSPD5 have the correct valve seal part number PY8W-10-1F5 installed on PYT engines to avoid any potential issues.

SA-032-24

Other

09-027-24

Service Bulletin/Repair Instructions

SSPD5 Dlr Ltr

Warranty Program/Extension

SSPD5

Warranty Program/Extension

SA-021-24a

Other

Some customers may complain about intermittent audio no sound from the MAZDA CONNECT infotainment system and/or static noise from the speakers. The concern may be reproduced by tapping on the dash pad near the MAZDA CONNECT center display and the following DTC's may be stored. U0186:08 Communication error with audio amplifier U2145:08 Communication error with remote tuner (RT) U2145:02 Communication error with remote tuner (RT)

09-001-24c

Service Bulletin/Repair Instructions

Some customers may experience a âTelematics Malfunctionâ message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified.

SA-026-24

Service Bulletin/Repair Instructions

A customer may complain of a rattle noise from the right side of the dash. The noise may be coming from the passenger side airbag.

07-003-24

Service Bulletin/Repair Instructions

Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 Â°F (10 Â°C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced at the supplier.

SA-024-24

Service Bulletin/Repair Instructions

SA-023-24

Service Bulletin/Repair Instructions

The customer may report a rattling noise from the front of the vehicle under load. It may sound as if it is coming from the dashboard, but it is coming from the hood prop rod (aka lock-bonnet stay). The prop rod diameter was increased in November 2022 production, but in some circumstances, the noise may still be encountered in vehicles after this production range. Follow the repair information below to confirm the noise and how to eliminate it.

09-023-24

Service Bulletin/Repair Instructions

Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Symptom 1: The touch sensor of the front door outer handle does not lock the doors after rain and/or car washing, even though unlocking is possible. Symptom 2: The touch sensor of the front door outer handle does not unlock the doors.

SA-017-24a

Service Bulletin/Repair Instructions

SA-022-24

Service Bulletin/Repair Instructions

SA-021-24

Service Bulletin/Repair Instructions

Some customers may complain about intermittent audio no sound from the MAZDA CONNECT infotainment system and/or static noise from the speakers. The concern may be reproduced by tapping on the dash pad near the MAZDA CONNECT center display and the following DTC's may be stored. U0186:08 Communication error with audio amplifier U2145:08 Communication error with remote tuner (RT) U2145:02 Communication error with remote tuner (RT)

SA-007-24a

Service Bulletin/Repair Instructions

09-020-24

Service Bulletin/Repair Instructions

Some customers may experience that, with a specific operation, the touch sensor of front door outer handle does not lock and unlock the doors but the remote transmitter operates correctly. Description of the specific operations: Specific Operation 1 [MX-30]: After using cabin preconditioning or hazard warning lights for approx.15 minutes. Specific Operation 2 [MAZDA3 and CX-30]: After using hazard warning lights for approx. 15 minutes. Specific Operation 3 [MAZDA3, CX-30 and MX-30]: When both touch sensors are touched at once. Specific Operation 1 and 2 Cause: The touch sensor has been disabled to avoid the unintended locking/unlocking operation caused by rain. Specific Operation 3 Cause: The control logic is not appropriate. NOTE: If the concern occurs without the specific operation above, refer to TSB 09-019/22 (DOOR OUTER HANDLE TOUCH SENSOR DOES NOT LOCK AND/OR UNLOCK). To correct this issue, the control software of the LF control unit (LFU) has been modified.

09-001-24b

Service Bulletin/Repair Instructions

SA-017-24

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, Climate control

SA-016-24

Service Bulletin/Repair Instructions

PF-24-03

Service Bulletin/Repair Instructions

Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). To provide support in such cases, a temporary lookup guide has been developed for assistance.

09-014-24

Service Bulletin/Repair Instructions

When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).

04-001-24

Service Bulletin/Repair Instructions

Symptom 1: Some customers may complain about hearing a grinding noise and/or vibration occur when applying the brake. This is due to rust on the rear brake disc plate. Symptom 2: Some vehicles may exhibit a squeal noise from the rear brakes when braking lightly while driving at a slow speed. The squeal noise is caused by the disk pad surface fluctuating.

SA-009-24a

Service Bulletin/Repair Instructions

Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not Function, WI-FI How-To Conditions for Remote Engine Start Function Will turn engine OFF, WI-FI Trial Period, Deactivation Mode, Interacting With The App, Educational Videos, Service Issues, Resources, Troubleshooting Page.

SA-011-24

Service Bulletin/Repair Instructions

SA-009-24

Service Bulletin/Repair Instructions

SA-007-24

Service Bulletin/Repair Instructions

NOTE: Before proceeding, perform MGSS Vehicle Inquiry (MGSS -> Other Applications -> Warranty Veh. Inq. -> RECALLS / SPECIAL SERVICE PROGRAMS -> Status) and check for Open campaigns. If any of the following campaigns are open, complete the campaign before proceeding with this service information. SSPC5 - 2019-2021 MAZDA3 AND 2020-2021 CX-30 - CONTROL UNITS REPROGRAMMING 4219L - 2019MY MAZDA3 SUDDEN DECELERATION FROM FALSE BRAKE ACTIVATION 2024 CX-90 with VINS lower than JM2KK******151673 (produced before November 25, 2023), VCM software update available using TSB 15-001/24. DESCRIPTION This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the vehicle. IMPORTANT: Humans recognize an object with their eyes and decide whether or not to apply the brakes using their brain. The vehicle recognizes objects using the Forward Sensing Camera (FSC) and Front Radar sensor (FR), to determine brake application. Therefore, drivers may feel that the operation does not match the human feeling.

SA-006-24

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

09-004-24

Service Bulletin/Repair Instructions

Some customers may complain of a squeaking noise from the driver side seat back. The noise may be due to rubbing between the lumbar part of the driverâs seat back (1) and the rear console lid. The lumbar support pad may be deformed outward and may rub against the rear console lid while driving or when adjusting the seat memory. This can cause a squeaking noise.

01-005-23a

Service Bulletin/Repair Instructions

Some customers may experience the check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up The engine temperature gauge fluctuates The low coolant temperature indicator (blue) light stays on longer or comes on while driving Poor heater performance, especially at idle

09-001-23a

Service Bulletin/Repair Instructions

Some vehicles may exhibit an âIn Vehicle Network Malfunctionâ message appearing in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored after the connected service contract has been discontinued. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified

SA-082-23

Service Bulletin/Repair Instructions

SA-015-23e

Service Bulletin/Repair Instructions

Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will Not Function WI-FI How-To Conditions for Remote Engine Start Function Will turn engine OFF WI-FI Trial Period Deactivation Mode Interacting With The App Educational Videos Service Issues Resources Troubleshooting Page

SA-021-23b

Service Bulletin/Repair Instructions

Qi Wireless Charger symptom troubleshooting

SA-025-23a

Service Bulletin/Repair Instructions

When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.. CAUTION: DO NOT swap TCU with another vehicle as the TCU is VIN locked after activation. A TCU swap with another vehicle will disable Connected Services on both vehicles. If TCU activation is not performed, connected vehicle functions will not operate. This will have a negative impact on the customer because they will need to return to the dealer for repairs.

SA-081-23

Service Bulletin/Repair Instructions

SA-079-23

Service Bulletin/Repair Instructions

Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360Â°view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts.

09-007-23c

Service Bulletin/Repair Instructions

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.

SA-077-23

Service Bulletin/Repair Instructions

05-005-23a

Service Bulletin/Repair Instructions

Some vehicles may exhibit a chirp noise (stick-slip noise) from the automatic transaxle (AT) when shifting from 3 to 4 while driving. This may be caused by the automatic transaxle fluid (ATF) being contaminated by iron powder due to excessive wearing of the lock up clutch in the torque converter.

09-039-23

Service Bulletin/Repair Instructions

Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. To eliminate this concern, the remote tuner control software has been modified.

09-040-23

Service Bulletin/Repair Instructions

When opening the fuel-filler lid to refuel, some customers may notice water and/or sand in the fuel-filler lid box area. They may complain about dried sand causing poor appearance.

SA-027-23c

Service Bulletin/Repair Instructions

In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored.

09-029-23a

Service Bulletin/Repair Instructions

01-007-23a

Service Bulletin/Repair Instructions

05-005-23

Service Bulletin/Repair Instructions

SA-074-23

Service Bulletin/Repair Instructions

A customers may experience a roof water leak. The symptoms may include: Water in the spare tire well, Water in the rear differential, Electrical malfunctions, Infotainment system no audio sound from radio or other audio sources due to Remote Tuner water intrusion. The source of the leak may be pinhole anywhere along the roof seams under the 2 trim strips (where the roof rails attach). Depending on the location of the leak, the headliner may or may not be visibly affected.

SA-073-23

Service Bulletin/Repair Instructions

Some customers may complain of a rattle noise coming from near the center of the dash.

SA-009-23i

Service Bulletin/Repair Instructions

SA-032-23a

Service Bulletin/Repair Instructions

SA-059-23

Service Bulletin/Repair Instructions

09-015-23c

Service Bulletin/Repair Instructions

Some customers may notice an abnormal noise (i.e. whine, groan, rattle or squeak) coming from the front combination lights when turning them on, or a few minutes after turning them off. The noise may be due to contamination by foreign matter during the manufacturing process. The fan motor bearing may become worn out during use. To eliminate the noise, the production process at the supplier and the material has been modified. NOTE: It is normal for some noise to occur within the first few seconds after starting the engine, when the front combination lights perform a self check (sweep).

SA-042-23a

Service Bulletin/Repair Instructions

Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.

01-010-23a

Service Bulletin/Repair Instructions

Some customers may complain about engine surging 100-200 rpm when accelerating up a hill at altitudes around 6,700 feet or higher. This concern may be caused by improper PCM control software in particular situations. To eliminate this concern, the PCM control software has been modified.

04-002-23c

Service Bulletin/Repair Instructions

SA-003-23a

Service Bulletin/Repair Instructions

PF-23-09

Service Bulletin/Repair Instructions

MNAO has recently found an increase in non-returned cores within the United Radio (UR) exchange program. As a reminder, dealers have 90 days, after the order is placed, to return the exchanged part. Failure to return the exchanged part will result in a debit of the full component price. It is highly recommended to set a calendar reminder at the time of the order for no more than 60 days to ensure all orders are returned if repaired and if not repaired, contact the customer to cancel the order and return the unit.

SA-039-23a

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

09-015-23b

Service Bulletin/Repair Instructions

Some customers may notice an abnormal noise (i.e. whine, groan, rattle or squeak) coming from the front combination lights when turning them on, or a few minutes after turning them off. The noise may be due to contamination by foreign matter during the manufacturing process. The fan motor bearing may become worn out during use. To eliminate the noise, the production process at the supplier and the material has been modified. NOTE: It is normal for some noise to occur within the first few seconds after starting the engine, when the front combination lights perform a self check (sweep).

SA-009-23h

Service Bulletin/Repair Instructions

SA-021-23a

Service Bulletin/Repair Instructions

Qi Wireless Charger Symptom Troubleshooting

SA-050-23

Service Bulletin/Repair Instructions

Some customers may complain about scratches on the instrument cluster lens.

01-010-23

Service Bulletin/Repair Instructions

SA-037-23a

Service Bulletin/Repair Instructions

A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly. Dealers can now utilize the Limited Parts Ordering (LPO) page on eMDCS to order the repair parts for 2.5L (with cylinder deactivation) and 2.5L turbo cylinder head repairs. Hotline and MASH authorization is not required to order parts for performing this repair. If there are any questions on part ordering or part status, contact the DAG group for assistance.

SA-009-23g

Service Bulletin/Repair Instructions

09-026-23a

Service Bulletin/Repair Instructions

Some vehicles may exhibit the warning message "Ultrasonic Sensor Malfunction" in the instrument cluster and the following DTC(s) stored after replacing the front and/or rear ultrasonic sensor(s) during body or paint repair.

09-015-23a

Service Bulletin/Repair Instructions

Some customers may notice an abnormal noise (i.e. whine, groan, rattle or squeak) coming from the front combination lights when turning them on, or a few minutes after turning them off. The noise may be due to contamination by foreign matter during the manufacturing process. The fan motor bearing may become worn out during use. To eliminate the noise, the production process at the supplier and the material has been modified. NOTE: It is normal for some noise to occur within the first few seconds after starting the engine, when the front combination lights perform a self check (sweep).

16-006-23

Service Bulletin/Repair Instructions

Updated software release for concerns with MAZDA CONNECT infotainment system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Ver. 7000C0A-NA06_12018 or later).

16-007-23

Service Bulletin/Repair Instructions

16-008-23

Service Bulletin/Repair Instructions

SA-042-23

Service Bulletin/Repair Instructions

Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.

09-030-23

Service Bulletin/Repair Instructions

Some customers may experience Ã¢ÂÂUltrasonic sensor malfunctionÃ¢ÂÂ warning message displayed in the instrument cluster when driving or at a stop. The warning message continues until the ignition is turned off. Upon inspection, one or more of following DTC are detected in the parking assist unit (ultrasonic).

09-014-23a

Service Bulletin/Repair Instructions

Some vehicles may experience white-streak stains appearing on the front door that look like they seeped out from under the outer mirror base. This is caused by water intruding from gaps of the outer mirror body and/or the hinge of the outer mirror, and corrosion occurring on the aluminum die-cast inner base in the outer mirror. Water, including white-salty corrosion, may drip out from gaps under the outer mirror base resulting in white stains on the front door. To eliminate this concern, the front outer mirror inner base has been modified.

SA-027-23b

Service Bulletin/Repair Instructions

Some customers may experience the following: In-Vehicle Network Malfunction error message, Master Warning light ON, Connected Vehicle Reception Icon shows "X".

09-012-23b

Service Bulletin/Repair Instructions

Some customers may complain that the seat warmer does not operate when turning the ignition on while the seat is warm but when turning the ignition off then on again, the seat warmer begins to operate appropriately. DTCs B1030:13 and/or B1032:13 are stored. This is caused by the seat warmers fail-safe mode which prevents it from working during the initial drive cycle. To correct this issue, the seat warmer has been modified to optimize the temperature control. B1030:13 Seat warmer unit (LH) circuit malfunction (Heater side) B1032:13 Seat warmer unit (RH) circuit malfunction (Heater side)

09-029-23

Service Bulletin/Repair Instructions

09-028-23

Service Bulletin/Repair Instructions

SA-039-23

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-009-23F

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

09-027-23

Service Bulletin/Repair Instructions

SA-015-23d

Service Bulletin/Repair Instructions

Connected Services, Frequently Asked Questions (FAQ)

SA-008-23a

Service Bulletin/Repair Instructions

Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be caused by improper maintenance during dealer storage (e.g.: Vehicle was left stationary for a prolonged period of time in high ambient temperatures).

SA-027-23a

Service Bulletin/Repair Instructions

IN-VEHICLE NETWORK MALFUNCTION AND MASTER WARNING LIGHT ON. DTC U3000:04 STORED (DOES NOT APPLY TO 09-001/23)

09-024-23

Service Bulletin/Repair Instructions

SA-009-23e

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-037-23

Service Bulletin/Repair Instructions

A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly. Dealers can now utilize the Limited Parts Ordering (LPO) page on eMDCS to order the repair parts for 2.5L (with cylinder deactivation) and 2.5L turbo cylinder head repairs. Hotline and MASH authorization is not required to order parts for performing this repair. If there are any questions on part ordering or part status, contact the DAG group for assistance.

01-008-23

Service Bulletin/Repair Instructions

Some vehicles may exhibit oil leakage from the drive belt auto tensioner and rattling noises from the engine compartment. This may be caused by insufficient sealing at the drive belt auto tensioner damper when the auto tensioner fully operates under both high ambient temperature and high load conditions. To eliminate this concern, the shape of the drive belt auto tensioner damper has been changed.

SA-036-23

Service Bulletin/Repair Instructions

09-007-23b

Service Bulletin/Repair Instructions

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.

SA-005-23a

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-009-23d

Service Bulletin/Repair Instructions

Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-015-23c

Service Bulletin/Repair Instructions

Frequently Asked Questions (FAQ)

SA-032-23

Service Bulletin/Repair Instructions

16-003-23

Service Bulletin/Repair Instructions

Some customers may complain that Mazda Connect does not start (blank screen) or that it takes a long time to restart/ reboot after starting the vehicle. This is caused by the initialization process with the CMU failing at startup due to a defective circuit board element. To eliminate this concern, the internal hardware (DRAM) of the CMU has been improved.

SA-031-23

Service Bulletin/Repair Instructions

01-007-23

Service Bulletin/Repair Instructions

SA-015-23b

Service Bulletin/Repair Instructions

Mazda Connected Services - Frequently Asked Questions (FQA)

SA-027-23

Service Bulletin/Repair Instructions

In-Vehicle Network Malfunction error message. DTC U3000:04 (Telematics communication unit internal malfunction) stored. NOTE: The vehicle does not apply to 09-001/23 because CSP04 is not "OPEN".

01-006-23

Service Bulletin/Repair Instructions

Some vehicles may exhibit oil seepage or oil leak onto the engine front cover, which becomes more apparent with dust adhesion.

SA-009-23c

Service Bulletin/Repair Instructions

Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative.Engine Start / Stop,Door Lock / Unlock,Lights ON / OFF. 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-026-23

Service Bulletin/Repair Instructions

SA-025-23

Service Bulletin/Repair Instructions

15-001-23

Service Bulletin/Repair Instructions

Some vehicles may exhibit the warning messages Safety and Driver Support Systems Temporarily Disabled or Front Radar Obscured. Drive Safely displayed in the instrument cluster despite no dirt on the front radar sensor while driving in specific locations as follows:

SA-021-23

Service Bulletin/Repair Instructions

Qi Wireless Charger symptom troubleshooting

SA-022-23

Service Bulletin/Repair Instructions

Some customers may complain about an intermittent Beep sound (popping sound) every 1-2 minutes while driving. This may be cause by a software error in the navigation SD card.

SA-020/23

Service Bulletin/Repair Instructions

09-007-23a

Service Bulletin/Repair Instructions

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.

SA-009-23b

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

09-012-23a

Service Bulletin/Repair Instructions

Some customers may complain that the seat warmer does not operate when turning the ignition on while the seat is warm but when turning the ignition off then on again, the seat warmer begins to operate appropriately. DTCs âB1030:13â and/or âB1032:13â are stored. This is caused by the seat warmers fail-safe mode which prevents it from working during the initial drive cycle. To correct this issue, the seat warmer has been modified to optimize the temperature control. B1030:13 Seat warmer unit (LH) circuit malfunction (Heater side), B1032:13 Seat warmer unit (RH) circuit malfunction (Heater side)

SA-016-23

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method

SA-015-23

Service Bulletin/Repair Instructions

Mazda Connect Services - Frequently Asked Questions (FAQ)

SA-002-23a

Service Bulletin/Repair Instructions

This document has been superseded by 09-015/23 - ABNORMAL NOISE FROM FRONT COMBINATION LIGHT please refer to the linked document for the latest information. This document will remain active for 60 days, at which point it will be unpublished. Page

SA-009-23a

Service Bulletin/Repair Instructions

SA-012-23

Service Bulletin/Repair Instructions

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

09-015-23

Service Bulletin/Repair Instructions

Some customers may notice an abnormal noise (i.e. whine, groan, rattle or squeak) coming from the front combination lights when turning them on, or a few minutes after turning them off. The noise may be due to contamination by foreign matter during the manufacturing process. The fan motor bearing may become worn out during use. To eliminate the noise, the production process at the supplier and the material has been modified.

09-014-23

Service Bulletin/Repair Instructions

01-005-23

Service Bulletin/Repair Instructions

Some customers may experience the check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up. The engine temperature gauge fluctuates. The low coolant temperature indicator (blue) light stays on longer or comes on while driving. Poor heater performance, especially at idle. NOTE: Vehicles with SKYACTIV-G 2.5T are not applicable. If DTC P2B61:00 (Coolant control valve circuit range/performance) accompanies DTC P0126:00, this TSB is not applicable. Diagnose according to the instructions on MGSS online. Due to production variety of the failsafe thermostat integrated in the coolant control valve, engine coolant may enter into a dry hollow in the failsafe thermostat, resulting in unintended opening of the failsafe thermostat at lower temperatures (104-176 Â°F (40-80 Â°C)). To eliminate this concern, the production process of the coolant control valve has been modified.

09-012-23

Service Bulletin/Repair Instructions

Some customers may complain that the seat warmer does not operate when turning the ignition on while the seat is warm but when turning the ignition off then on again, the seat warmer begins to operate appropriately. DTCs âB1030:13â and/or âB1032:13â are stored. This is caused by the seat warmer's fail-safe mode which prevents it from working during the initial drive cycle. To correct this issue, the seat warmer has been modified to optimize the temperature control. B1030:13 Seat warmer unit (LH) circuit malfunction (Heater side), B1032:13 Seat warmer unit (RH) circuit malfunction (Heater side)

09-009-23

Service Bulletin/Repair Instructions

SA-009-23

Service Bulletin/Repair Instructions

01-001-23a

Service Bulletin/Repair Instructions

Some customers may complain about a poor acceleration and rough idling or the CHECK ENGINE light ON with DTC P0301:00, P0302:00, P0303:00, P0304:00.NOTE: Only turbo engines are applicable; non-turbo engines are NOT applicable. In most cases, DTCs P030X stores, but sometimes not. Sometimes the CHECK ENGINE light does not recognize this engine concern. This is caused by the variable valve in the exhaust manifold seizing and causing the exhaust port to become hot and the exhaust valve seat to wear unevenly, resulting in compression leakage. To eliminate this concern, the design of the exhaust manifold has been modified.

01-004-23

Service Bulletin/Repair Instructions

Some vehicles may have the check engine light on with DTC P0524:00 or P055F:00 stored in memory. Contamination in the engine oil may cause the engine oil solenoid valve to become stuck, resulting in improper operation of the oil pump and improper oil pressure. DTC P0524:00 (Engine oil pressure too low), DTC P055F:00 (Engine oil pressure malfunction). The control software of the PCM has been modified to eliminate this concern. In addition, the production process has been modified to reduce contamination in the engine oil solenoid valve, oil pump, spacer and oil filter.

SA-008-23

Service Bulletin/Repair Instructions

09-007-23

Service Bulletin/Repair Instructions

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.

01-003-23

Service Bulletin/Repair Instructions

Some vehicles may have a "LOW ENGINE OIL LEVEL" warning message and an engine oil level warning light on in the instrument cluster with DTC P250F:00 stored in memory, and the oil level has actually decreased to near low. - DTC P250F:00 - Engine oil level signal: engine oil level low This is caused by an oil consumption increase due to damage of the valve seals on the exhaust side. To eliminate this concern, the design of these valve seals has been modified.

RF-23-02

Service Bulletin/Repair Instructions

Due to the supply chain shortages for BDGF-66-5G0G, hardware has been confirmed compatible between BDGF-66-5G0B up to the G suffix. This can be used for repair with vehicles originally equipped with C to G level suffix parts.

09-006-23

Service Bulletin/Repair Instructions

When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).

RF-23-01

Service Bulletin/Repair Instructions

When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order the required part numbers below. These parts are not listed in GEPC and were previously listed as "non-serviceable" in the cylinder block diagram.

SA-006/23

Service Bulletin/Repair Instructions

Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock and/or tire pressures and/or tire pressure missing. This may be caused by: - Incorrect calendar entry (month/day/year) after a battery disconnect - Infotainment system software update. - BCM TPMS unlearn during vehicle storage or transport. - Wheel/Tire change

SA-005/22

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-004/23

Service Bulletin/Repair Instructions

SA-003/23

Service Bulletin/Repair Instructions

09-004-23

Service Bulletin/Repair Instructions

Some customers may experience that after the doors are locked and the Fuel Door Lock Delay with MAZDA CONNECT has passed (default setting is 90 seconds), the fuel-filler lid does not lock and can be opened when pressing it. NOTE: - The fuel-filler lid does not lock immediately after the doors are locked, but after the time set in the Fuel Door Lock Delay (0, 30, 60, 90, and 120 seconds). - Although the root cause has not been identified, the vehicle should be repaired by adjusting the fuel-filler lid opener cable position when there is a customer complaint.

SA-002/23

Service Bulletin/Repair Instructions

Some customers may complain about hearing noise from their headlamps. While some noise is normal from the electric motor, if it is louder in one headlamp than the other or both are significantly louder than a known good vehicle

01-001-23

Service Bulletin/Repair Instructions

Some customers may complain about a poor acceleration and rough idling or the CHECK ENGINE light ON with DTC P030X:00 (only turbo engines are applicable; non-turbo engines are NOT applicable). - In most cases, P030X is stored, but sometimes not. - Sometimes the CHECK ENGINE light does not recognize this engine concern. This is caused by the variable valve in the exhaust manifold seizing and causing the exhaust port to become hot and the exhaust valve seat to wear unevenly, resulting in compression leakage. To eliminate this concern, the design of the exhaust manifold has been modified.

09-001-23

Service Bulletin/Repair Instructions

Some vehicles may exhibit DTC U3000:04 (Telematics communication unit internal malfunction) stored after the connected service contract has been discontinued (only vehicles in which the customer opted out of CV services are affected - CSP04). This is caused by improper control software of telematics communication unit. To eliminate this concern, the control software of telematics communication unit has been modified.

04-006-22

Service Bulletin/Repair Instructions

Some customers may complain about hearing a grinding noise and/or vibration occur when applying the brake. This is due to rust on the rear brake disc plate.

07-004-22b

Service Bulletin/Repair Instructions

Some customers may complain the A/C blows warm. This may be caused by one of two things. Cause 1: After accelerating in hot weather, the A/C blows warm air for a longer time than other models. This is caused by improper control software of the PCM not allowing the A/C compressor to resume properly after acceleration. During a hard acceleration above a certain throttle level opening, the PCM stops the A/C compressor operation for better acceleration. It then resumes the compressor operation after the acceleration. To eliminate this concern, the control software of the PCM has been modified. Cause 2: Insufficient cooling performance at ambient temperature of around 68 ÃÂ°F (20 ÃÂ°C) in daytime. This is caused when both the ambient temperature and the cabin temperature are at around 20 ÃÂ°C (68 ÃÂ°F), auto A/C set at around 20 ÃÂ°C (68 ÃÂ°F) may not cool down the cabin temperature properly. To eliminate this concern, control software of the dash-electrical supply unit (Dash-ESU) has been modified.

SA-078-22

Service Bulletin/Repair Instructions

01-017-22

Service Bulletin/Repair Instructions

Some vehicles may experience an engine stall when hard accelerating from a stop (often difficult to reproduce on a test drive), no codes are stored and the vehicle easily restarts with no other drivability concerns. This is only caused in certain situations by the torque reduction calibration in the PCM software. To correct this issue, the control software of the PCM has been modified to optimize the torque reduction feature.

SA-004-22g

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

09-048-22

Service Bulletin/Repair Instructions

Some vehicles may exhibit the following symptoms with DTC P05A0:00 (Active air shutter and the opening angle abnormality (sticking)) stored in memory. Symptom 1 [Mazda3 and CX-30]: The active air shutter is working, but DTC P05A0:00 is stored in memory. Cause 1: This is caused by improper control software of the PCM detecting the DTC immediately without performing the failsafe operation. When the active air shutter detects unusual torque, it is designed to repeat the open/close cycles up to three times as a failsafe to try to remove the object(s) which temporarily disturbed the movement. Symptom 2 [Mazda3, CX-30 and MX-30]: The active air shutter is frozen by snow and/or ice under freezing temperatures with DTC P05A0:00 stored in memory. Cause 2 [Mazda3 and CX-30]: When a temporary blocking of the active air shutter is expected to be caused by snow and/or ice and the intake air temperature is above the freezing point, DTC P05A0:00 may be unintentionally detected. [MX-30]: When a temporary blocking of the active air shutter is expected to be caused by snow and/or ice and the heater is turned on, DTC P05A0:00 may be unintentionally detected

SA-017-22d

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: * Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. * Remote function(s) inoperative. - Engine Start / Stop - Door Lock / Unlock - Lights ON / OFF * MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. * If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. * If the reception is good to strong, proceed to the Repair Procedure

SA-019-22c

Service Bulletin/Repair Instructions

MAZDA CONNECTED SERVICES Frequently Asked Questions (FAQ)

SA-016-22a

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

09-001-22b

Service Bulletin/Repair Instructions

MT-004-22

Service Bulletin/Repair Instructions

Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.

09-019-22a

Service Bulletin/Repair Instructions

Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. - Symptom 1: The touch sensor of the front door outer handle does not lock the doors after rain and/or car washing, even though unlocking is possible. - Symptom 2: The touch sensor of the front door outer handle does not unlock the doors. - Cause 1 (for Symptom 1): Water may accumulate around the touch sensor in the outer handle, resulting in temporary lower sensitivity of the capacitive sensor. Also, if car wash foam gets inside the outer handle while washing the vehicle, the foam may disturb the touch sensor detection. Mazda is still working on a mass production change for this concern. - Cause 2 (for Symptom 2): Improper soldering in the production process may disturb the touch sensor detection. To eliminate this concern, the production process has been modified.

09-046-22

Service Bulletin/Repair Instructions

Some customers may experience that, with a specific operation, the touch sensor of front door outer handle does not lock and unlock the doors but the remote transmitter operates correctly. Description of the specific operations: - Specific Operation 1 [MX-30]: After using cabin preconditioning or hazard warning lights for approx.15 minutes. - Specific Operation 2 [MAZDA3 and CX-30]: After using hazard warning lights for approx. 15 minutes. - Specific Operation 3 [MAZDA3, CX-30 and MX-30]: When both touch sensors are touched at once. - Specific Operation 1 and 2 Cause: The touch sensor has been disabled to avoid the unintended locking/unlocking operation caused by rain. - Specific Operation 3 Cause: The control logic is not appropriate. To correct this issue, the control software of the LF control unit (LFU) has been modified.

02-004-22a

Service Bulletin/Repair Instructions

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.

16-006-22a

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA04_12004 or later). Ver. 7000C0A-NA04_12004 and later fixes these software errors (bugs): * Album artwork may not appear when playing music using an USB connected iPhone. * When the gear position is shifted into P from R, the screen may not return to the previous condition before shifting into R position. * The screen freezes and goes to a white screen, then the system reboots. * The steering wheel switches and commander switches cannot control the audio system. * DTC U3000:49 is stored which may be accompanied with following symptoms: - No sound emitting from the speakers. - Audio source selection is unavailable. * The vehicle icon rotates when using the navigation with head-up mode. * Beep sounds every after couple of minutes. * Language setting may not be accepted correctly. * The audio track may not pause when pressing the mute button. * The system reboots. * The screen may turn black when trying to play a video file in the USB connected device.

09-044-22

Service Bulletin/Repair Instructions

Some customers may complain that the seat warmer does not operate when turning the ignition on while the seat is warm but when turning the ignition off then on again, the seat warmer begins to operate appropriately. DTCs "B1030:13" and/or "B1032:13" are stored. This is caused by the seat warmer's fail-safe mode which prevents it from working during the initial drive cycle. To correct this issue, the seat warmer has been modified to optimize the temperature control. - B1030:13 Seat warmer unit (LH) circuit malfunction (Heater side) - B1032:13 Seat warmer unit (RH) circuit malfunction (Heater side)

SA-074-22

Service Bulletin/Repair Instructions

Some customers may complain the HVAC system not maintaining the correct temperature or the ambient (outside) temperature reading incorrectly. This is caused by a failure in the ambient temperature sensor. To correct this issue, the ambient temperature sensor has been modified.

SA-075-22

Service Bulletin/Repair Instructions

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Cell phone charger/accessory in 12V socket (engine no start or unable to turn off) 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple CarplayÃÂ¢ÃÂÃÂ¢/ Android AutoÃÂ¢ÃÂÃÂ¢ will not connect) 6. Over-sized wheels/tires (incorrect GPS location)

09-001-22a

Service Bulletin/Repair Instructions

01-011-22a

Service Bulletin/Repair Instructions

Some vehicles may have a "LOW ENGINE OIL LEVEL" warning message and a CHECK ENGINE light illuminated in the instrument cluster with DTC P250F:00 stored in memory, and the oil level has actually decreased to near low. - DTC P250F:00 - Engine oil level signal: engine oil level low This is caused by an oil consumption increase due to damage of the valve seals on the exhaust side. To eliminate this concern, the design of these valve seals has been modified.

16-004-22a

Service Bulletin/Repair Instructions

SA-064-22a

Service Bulletin/Repair Instructions

Some customers may comlpain about an intermittent Beep sound (popping sound) every 1 ~ 2 minutes while driving. This may be cause by a software error in the navigation SD card.

16-001-22d

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA01_12004 or later). Ver. 7000C0A-NA01_12004 fixes these software errors (bugs): * Album artwork may not appear when playing music using an USB connected iPhone. * The center display may turn black when the gear is shifted from reverse position to parking position. * Screen freezes and goes to white screen, then the system reboots. * Steering wheel switches and commander switches cannot control the audio system. * DTC U3000:49 is stored which may be accompanied with following symptoms. - No sound comes out from the speakers. - Audio source selection is unavailable. * When using the navigation with head-up mode, the vehicle icon rotates. * Beep sounds every after couple of minutes. * Language setting may not be accepted correctly. * The audio track may not pause when pressing the mute button. * The system reboots. * The screen may turn black when trying to play a video file in the USB connected device.

SA-070-22

Service Bulletin/Repair Instructions

Some customers may complain about intermittent audio no sound from the MAZDA CONNECT infotainment system and/or static noise from the speakers. The concern may be reproduced by tapping on the dash pad near the MAZDA CONNECT center display and the following DTC's may be stored. * U0186:08 Communication error with audio amplifier * U2145:08 Communication error with remote tuner (RT) * U2145:02 Communication error with remote tuner (RT) This may be caused by PIN 6F backing out at the CMU connector 0920-101F.

09-042-22

Service Bulletin/Repair Instructions

Some vehicles may exhibit windshield glass distortion or a double-image from the active driving display. These may be due to a) distortion in the windshield glass not properly removed during the manufacturing process or b) glass with incorrect specifications used in the manufacturing process. To eliminate these concerns, the windshield glass manufacturing process has been modified.

01-013-22

Service Bulletin/Repair Instructions

Some customers may experience the CHECK ENGINE light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: * The engine takes longer to warm up * The engine temperature gauge fluctuates * The low coolant temperature indicator (blue) light stays on longer or comes on while driving * Poor heater performance, especially at idle NOTE: * Vehicles with SKYACTIV-G 2.5T are not applicable. * If DTC P2B61:00 (Coolant control valve circuit range/performance) accompanies, this information is not applicable. Diagnose according to the instructions in MGSS. Due to production variety of the failsafe thermostat integrated in the coolant control valve, engine coolant may enter into a dry hollow in the failsafe thermostat, resulting in unintended opening of the failsafe thermostat at lower temperatures (104-176 ÃÂ°F (40-80 ÃÂ°C)). To eliminate this concern, the production process of the coolant control valve has been modified.

09-016-22a

Service Bulletin/Repair Instructions

16-005-22a

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Ver. 7000C0A-NA06_12012 or later).

SA-008-22a

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-068-22

Service Bulletin/Repair Instructions

The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.

SA-066-22

Service Bulletin/Repair Instructions

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: * C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] * B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles built on or before March 2, 2019] * No DTC - Warning Message only [Gen 7 vehicles built after March 2, 2019] DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. * In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). * In other cases this DTC might be found without a related customer concern. NOTE: In most cases, no dealer visit is necessary.

SA-067-22

Service Bulletin/Repair Instructions

Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: * The Forward Sensing Camera (FSC) cannot detect target objects due to one of the following: - The windshield is dirty - The FSC lens is foggy - There is low visibility due to rain, fog or snow - It is at night and there is not enough light - There is direct or reflected sunlight on the FSC - There is problem with the FSC * There is a problem with the AUTOHOLD control function. * There is a problem with the electric parking brake (EPB).

07-004-22a

Service Bulletin/Repair Instructions

SA-017-22c

Service Bulletin/Repair Instructions

SA-019-22b

Service Bulletin/Repair Instructions

Mazda Connected Services Frequently Asked Questions (FAQs)

SA-065-22

Service Bulletin/Repair Instructions

Some vehicles equipped with a coolant control valve may exhibit difficulties when refilling the coolant because the control valve is closed and air in the engine cannot escape during ignition ON. Therefore, turn the ignition OFF when refilling engine coolant using the radiator filler neck.

01-012-22

Service Bulletin/Repair Instructions

Some vehicles may exhibit accumulation of dried coolant (1) around the water pipe (2). This is caused by a gap between the housing and pipe due to a press fitting during the manufacturing process. The accumulated coolant is solidified and plugs the gap in high temperature environment and the seepage is stopped and does not progress. This is normal and does not require a part replacement, clean off the dried coolant from around the pipe with a wire brush.

SA-064-22

Service Bulletin/Repair Instructions

Some customers may comlpain about an intermittent Beep sound (popping sound) every 1 ~ 2 minutes while driving. This may be cause by a software error in the navigation SD card.

SA-004-22f

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

01-011-22

Service Bulletin/Repair Instructions

Some vehicles may have a "OW ENGINE OIL LEVEL" warning message and a CHECK ENGINE light illuminated in the instrument cluster with DTC P250F:00 stored in memory, and the oil level has actually decreased to near low. * DTC P250F:00 - Engine oil level signal: engine oil level low This is caused by an oil consumption increase due to damage of the valve seals on the exhaust side. To eliminate this concern, the design of these valve seals has been modified.

SA-061-22

Service Bulletin/Repair Instructions

The Blind Spot Monitoring (BSM) system can malfunction with the following symptoms if the rear side radar sensors are installed facing the wrong direction. - BSM system indicates vehicle on the opposite side. - i-ACTIVSENSE indicator ring will not turn green - Rear Cross Traffic Alert (RCTA) does not work - Rear side radar sensor

09-030-22a

Service Bulletin/Repair Instructions

Some vehicles may experience the MyMazda App not communicating to the vehicle properly which may result in the condition monitor information is not refreshed or remote door lock/unlock not functioning. This is caused by a failure in communication between the telematics communication unit and the MyMazda App. To correct this issue, the control software of the telematics communication unit has been modified.

01-010-22

Service Bulletin/Repair Instructions

Some customers may experience a squeaking noise may be heard from the exhaust manifold when the idle speed drops from fast idle to normal idle speed during cold start. This is caused by a variable valve being stuck in the closed position. When returning from fast idle to normal, the stuck valve suddenly opens due to thermal change around it which causes abnormal noise. To eliminate this concern, the internal design of the exhaust manifold has been modified.

07-004-22

Service Bulletin/Repair Instructions

Some customers may complain that after accelerating in hot weather, the A/C blows warm air for a longer time than other models. This is caused by improper control software of the PCM not allowing the A/C compressor to resume properly after acceleration. To eliminate this concern, the control software of the PCM has been modified.

08-002-22a

Service Bulletin/Repair Instructions

Some vehicles may exhibit that the air bag warning light turns on or repeats cycles of turning on and off with DTC B1126:13 and/or B1127:13 stored in memory. - B1126:13 - Driver-side side air bag module circuit open circuit or resistance high - B1127:13 - Passenger-side side air bag module circuit open circuit or resistance high This issue is caused by one or both of the following: - When the driver or passenger moves, a load is applied to the seat back and the load may cause displacement of the mating terminals in the side air bag module connector, resulting in insufficient contact and higher resistance. - The DTC detection level is too sensitive. To eliminate these concerns: - The design of the connector terminals in the side air bag module has been modified for firmer contact. - The DTC detection level of the SAS control module has been optimized.

SA-004-22e

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

16-006-22

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA04_12002 or later).

SA-004-22d

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-017-22b

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. - Remote function(s) inoperative. - Engine Start / Stop - Door Lock / Unlock - Lights ON / OFF - MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. - If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. - If the reception is good to strong, proceed to the Repair Procedure.

16-001-22c

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA01_12002 or later).

09-034-22

Service Bulletin/Repair Instructions

Some customers may complain about a fuel gauge that fluctuates to a higher level at a stop on inclines, even after a long drive since it was fully refilled. This is caused by improper control software of the body control module (BCM). To eliminate this concern, the control software of the BCM has been modified.

SA-059-22

Service Bulletin/Repair Instructions

09-030-22

Service Bulletin/Repair Instructions

16-005-22

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Ver. 7000C0A-NA06_12012 or later).

SA-057-22

Service Bulletin/Repair Instructions

Some vehicles may exhibit a rattle noise from the front suspension when driving over bumps or on a road with a wavy surface

16-004-22

Service Bulletin/Repair Instructions

Some customers may complain that Mazda Connect does not start or that it takes a long time to restart after starting the vehicle. This is caused by the initialization process with the CMU failing at startup due to a defective circuit board element. To eliminate this concern, the internal hardware of the CMU has been improved.

SA-054-22

Service Bulletin/Repair Instructions

09-004-22a

Service Bulletin/Repair Instructions

Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from a high pressure car washer and/or condensation may drip onto the switch connector and cause corrosion. To eliminate this concern, the PLG rear switch has been modified with a waterproof connector. Some Mazda3, CX-30 and MX-30 customers may complain that the vehicle door locking system does not work when the door lock switch on the liftgate interior trim is pressed. DTC B11C4:23 (BCM - liftgate lock switch circuit malfunction) may be stored. This may be caused during a high pressure car wash and/or condensation. Water may enter through the rear center brand emblem base component and drip onto the switch connector causing corrosion. The rusted connector may also cause a battery drain. To eliminate this concern, the rear center brand emblem base has been modified to prevent water entry (Mazda3) and the rear harness has been modified to prevent water infiltration (Mazda3, CX-30 and MX-30).Ã¢ÂÂ

09-027-22

Service Bulletin/Repair Instructions

When replacing the body control module (BCM), some ECUs may need reprogramming. Without reprogramming the concerned ECUs, the power saving function may not work properly.

SA-050-22

Service Bulletin/Repair Instructions

SA-051-22

Service Bulletin/Repair Instructions

A customer may complain that they have a brake squeal at the rear brakes.

SA-052-22

Service Bulletin/Repair Instructions

Some customers may complain that their interior rear view mirror fell off and/or will not stay in place after it is reinstalled. This is due to some mirrors having lower tension on the retaining clips. To eliminate this concern, there was a change in production

SA-049-22

Service Bulletin/Repair Instructions

Some vehicles may exhibit the trim peeling off the EPB (Electronic Parking Brake) or power window switches.

SA-043-22

Service Bulletin/Repair Instructions

FSC dynamic aiming (mid-drive aiming) may not complete if the vehicle is driven on a road as described below: - The road lane markings are covered by snow and are not visible. - There are no road lane markings on the road surface. - The road is winding and the vehicle cannot drive straight (300 m / 984 ft or more turning radius is required). FSC dynamic aiming is completed if the following conditions are met: 1. "Forward Sensing Camera Calibration Mode" message (1) on instrument cluster MID disappears. 2. The i-ACTIVSENSE warning light (2) turns off. 3. Steps 1 and 2 are completed within 20 minutes from start of aiming.

01-006-22

Service Bulletin/Repair Instructions

This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.

SA-040-22

Service Bulletin/Repair Instructions

Some customers may report hearing noise from their headlamps. While some noise is normal from the electric motor, if it is louder in one headlamp than the other or both are significantly louder than a known good vehicle, follow the steps below to repair.

09-022-22

Service Bulletin/Repair Instructions

Some vehicles may exhibit the fuel-filler or charge lid opening unintentionally when unlocking the front doors using the door lock switch, the touch sensor on the outer door handle, or the remote transmitter. This is caused by a mechanical issue at the actuator of the fuel-filler/charge lid (when the fuel filler/charge lid is pushed hard, the guide pin in the actuator comes off). To eliminate this concern, the durability of the guide pin in the actuator has been improved.

SA-039-22

Service Bulletin/Repair Instructions

Some customers may complain about scratches on the instrument cluster lens.

SA-004-22c

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-038-22

Service Bulletin/Repair Instructions

Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.

15-004-22

Service Bulletin/Repair Instructions

Some vehicles may exhibit the warning messages "Safety and Driver Support Systems Temporarily Disabled" or "Front Radar Obscured. Drive Safely." displayed in the instrument cluster despite no dirt on the front radar sensor while driving in specific locations as follows: - Roads with continuous elevated road ways on one side or tall walls on one side - Inside tunnels with an overall rounded shape - Roads with no reflective objects around This is caused by inappropriate decision logic of the control software in the front radar sensor. To eliminate this concern, the control software of the front radar sensor has been modified.

09-019-22

Service Bulletin/Repair Instructions

Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. * Symptom 1: The touch sensor of the front door outer handle does not lock the doors after rain and/or car washing, even though unlocking is possible. * Symptom 2: The touch sensor of the front door outer handle does not unlock the doors. * Cause 1 (for Symptom 1): Water may accumulate around the touch sensor in the outer handle, resulting in temporary lower sensitivity of the capacitive sensor. Also, if car wash foam gets inside the outer handle while washing the vehicle, the foam may disturb the touch sensor detection. Mazda is still working on a mass production change for this concern. * Cause 2 (for Symptom 2): Improper soldering in the production process may disturb the touch sensor detection. To eliminate this concern, the production process has been modified.

09-018-22

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.311 or later).

02-004-22

Service Bulletin/Repair Instructions

SA-001-22c

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns.

SA-034-22

Service Bulletin/Repair Instructions

SA-033-22

Service Bulletin/Repair Instructions

16-001-22b

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA01_12002 or later).

SA-004-22b

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-017-22a

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: *Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. **Remote function(s) inoperative. **Engine Start / Stop **Door Lock / Unlock **Lights ON / OFF *MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. **If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. **If the reception is good to strong, proceed to the Repair Procedure.

SA-019-22a

Service Bulletin/Repair Instructions

Mazda Connected Services Frequently Asked Questions (FAQs)

SA-031-22

Service Bulletin/Repair Instructions

Some customers may complain that the tire sidewalls are distorted or "damaged".

16-001-22a

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA01_12002 or later).

SA-028-22

Service Bulletin/Repair Instructions

Qi Wireless Charger Symptom Troubleshooting

SA-026-22

Service Bulletin/Repair Instructions

Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)

SA-023-22

Service Bulletin/Repair Instructions

08-002-22

Service Bulletin/Repair Instructions

Some vehicles may exhibit that the air bag warning light turns on or repeats cycles of turning on and off with DTC B1126:13 and/or B1127:13 stored in memory. *B1126:13 - Driver-side side air bag module circuit open circuit or resistance high *B1127:13 - Passenger-side side air bag module circuit open circuit or resistance high This issue is caused by one or both of the following: *When the driver or passenger moves, a load is applied to the seat back and the load may cause displacement of the mating terminals in the side air bag module connector, resulting in insufficient contact and higher resistance. *The DTC detection level is too sensitive. To eliminate these concerns: *The design of the connector terminals in the side air bag module has been modified for firmer contact. *The DTC detection level of the SAS control module has been optimized.

SA-020-22

Service Bulletin/Repair Instructions

Some customers may complain about the following symptoms occurring when driving without anything ahead (no metallic object reflects the radar wave such as a vehicle ahead, an oncoming vehicle, a road sign or a guard rail). *While using Mazda Radar Cruise Control (MRCC), the MRCC cancels by itself. NOTE: The customer may misinterpret MRCC cancellation as unintended braking. MRCC cancellation feels the same as the steering wheel cancel button being pressed or the brake pedal being tapped. *When MRCC is not in use, "Safety and Driver Support Systems Temporarily Disabled. Front Radar Obscured." message appears in the instrument cluster / "Remove dirt on the front radar sensor" message appears in the center display and related i-ACTIVSENSE functions stop working. This is caused by the front radar (under specific road conditions) detecting a false error as if the radar sensor is dirty, resulting in cancellation of the MRCC. (no metallic object reflects the radar wave such as a vehicle ahead, an oncoming vehicle, a road sign or a guard rail).

06-001-22

Service Bulletin/Repair Instructions

Some vehicles may exhibit a knocking noise from the steering column while driving. This may be caused by an improper manufacturing process where the worm wheel gear is not at a proper distance.

09-015-22

Service Bulletin/Repair Instructions

Some vehicles may exhibit corrosion on the liftgate lock striker. This may be caused by water penetrating from micro cracks existing on the lock striker's coating surface that reacts with zinc contained in the undercoating and produces the corrosion. To eliminate this concern, a modified undercoating has been established for the liftgate lock striker.

09-012-22

Service Bulletin/Repair Instructions

SA-018-22

Service Bulletin/Repair Instructions

The WSM shows 3 possible crankshaft sprocket and timing chain combinations (Type A, B and C), but some vehicles have been produced with a combination of Type A timing chain with 2 yellow-colored links with a Type B crankshaft sprocket.

SA-019-22

Service Bulletin/Repair Instructions

Mazda Connected Services Frequently Asked Questions (FAQ).

02-003-22

Service Bulletin/Repair Instructions

Some customers may complain that the steering wheel is off center more than 3ÃÂ° even when driving straight on a flat road.

SA-004-22a

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-016-22

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

SA-017-22

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. *Remote function(s) inoperative. *Engine Start / Stop **Door Lock / Unlock **Lights ON / OFF *MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. *If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. *If the reception is good to strong, proceed to the Repair Procedure.

SA-014-22

Service Bulletin/Repair Instructions

Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.

01-003/22

Service Bulletin/Repair Instructions

SA-013-22

Service Bulletin/Repair Instructions

SA-012-22

Service Bulletin/Repair Instructions

Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect tire pressures and/or tire pressure missing. This may be caused by: Incorrect calendar entry (month/day/year) after a battery disconnect *Infotainment system software update. *BCM TPMS unlearn during vehicle storage or transport. *Wheel/Tire change

09-010/22

Service Bulletin/Repair Instructions

Some customers may complain about frequent low battery warning message appearing in the instrument cluster. The warning message appears when the power saving mode is activated to avoid a drained battery. Depending on the customer usage, the warning message may appear more frequently due to the condition for the power saving mode to be activated sooner and to be deactivated later. To eliminate this concern, the control software of the BCM has been modified to change the condition for the power saving mode to be activated and deactivated. *Activation of the power saving mode: The accumulated time 30 minutes has been extended to 90 minutes. *Deactivation of the power saving mode: Driving or engine running for 5 minutes has been shortened to 3 seconds.

SA-003-22d

Service Bulletin/Repair Instructions

Mazda3 and CX-30: Prior to February 8, 2022, some vehicles may store DTC U0300:57 (Body control module (BCM) internal malfunction) and cannot be erased after a BCM replacement or MDARS BCM software update (NOT with BCM update for SSPC5 or 4621B using MDRT). This is caused by a BCM-VCM software error. MX-30: Some MX-30 vehicles may store DTC U0300:57 (Body control module (BCM) internal malfunction) and cannot be erased after a BCM replacement or MDARS BCM software update. This is caused by a BCM-VCM software error. Mazda is aware of the issue and is working on a resolution. If there is an issue with this concern, Mazda recommends putting customer in a loaner vehicle at this time. *DO NOT perform BCM software update with MDARS until further notice. *This SA will be updated with the newest repair information as it becomes available.

01-001/22a

Service Bulletin/Repair Instructions

Some vehicles may exhibit an excessive body vibration when idling or driving after being left in extremely cold weather (-20ÃÂ°C/-4ÃÂ°F or below) for a long time. This is caused by the No.1, No. 3 and No. 4 rubber hardening due to material characteristics. NOTE: This concern only happens in extremely cold weather, therefore this TSB is only applicable for extremely cold regions. To eliminate this concern, the cold environment performance of the engine mount rubber has been increased by changing the rubber material.

16-001/22

Service Bulletin/Repair Instructions

Some vehicles entertainment system may experience the symptoms mentioned, which can be fixed with the latest software update (Version 7000C0A-NA01_11012 or later).

SA-006-22a

Service Bulletin/Repair Instructions

SA-003-22c

Service Bulletin/Repair Instructions

Mazda3 and CX-30: Prior to February 8, 2022, some vehicles may store DTC U0300:57 (Body control module (BCM) internal malfunction) and cannot be erased after a BCM replacement or MDARS BCM software update (NOT with BCM update for SSPC5 or 4621B using MDRT). This is caused by a BCM-VCM software error. MX-30: Some MX-30 vehicles may store DTC U0300:57 (Body control module (BCM) internal malfunction) and cannot be erased after a BCM replacement or MDARS BCM software update. This is caused by a BCM-VCM software error. Mazda is aware of the issue and is working on a resolution. If there is an issue with this concern, Mazda recommends putting customer in a loaner vehicle at this time. Ã¢ÂÂ¢DO NOT perform BCM software update with MDARS until further notice. Ã¢ÂÂ¢This SA will be updated with the newest repair information as it becomes available.

09-006/22

Service Bulletin/Repair Instructions

Some customers may experience that after the doors are locked and the Fuel Door Lock Delay with MAZDA CONNECT has passed (default setting is 90 seconds), the fuel-filler lid does not lock and can be opened when pressing it. NOTE: *The fuel-filler lid does not lock immediately after the doors are locked, but after the time set in the Fuel Door Lock Delay (0, 30, 60, 90, and 120 seconds). *Although the root cause has not been identified, the vehicle should be repaired by adjusting the fuel-filler lid opener cable position when there is a customer complaint.

09-008/22

Service Bulletin/Repair Instructions

Some vehicles may exhibit water leaking into the passenger compartment from the rear door through the bottom of the service hole behind the rear door trim during rain or when washing the vehicle. This is caused by one of the following: *Since the material of the seal rubber is not resistant to surfactants, the rubber deteriorates when the vehicle is washed and allows water to penetrate into the seal rubber of the service hole cover. *The lower tabs of the service hole cover may not have been completely engaged at the factory. To eliminate this concern, the seal material of the service-hole cover has been changed (Japan built Mazda3) and a mass production change will be implemented in the future (Mexico built Mazda3 and CX-30).

SA-006-22

Service Bulletin/Repair Instructions

SA-007-22a

Service Bulletin/Repair Instructions

Some vehicles equipped with SiriusXM Travel Link and a Navigation SD Card added by dealer/customer may experience a SiriusXM Travel Link error when selecting Parking Information.

00-001-22

Service Bulletin/Repair Instructions

SA-009-22

Service Bulletin/Repair Instructions

01-001-22

Service Bulletin/Repair Instructions

SA-002-22a

Service Bulletin/Repair Instructions

SA-008-22

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-003-22b

Service Bulletin/Repair Instructions

CX-30. Mazda3: Prior to February 8, 2022, some vehicles may store DTC U0300:57 (Body control module (BCM) internal malfunction) and cannot be erased after a BCM replacement or MDARS BCM software update (NOT with BCM update for SSPC5 or 4621B using MDRT). This is caused by a BCM-VCM software error. Customers having this concern should have their vehicle repaired using the following repair procedure. MX-30: Some MX-30 vehicles may store DTC U0300:57 (Body control module (BCM) internal malfunction) and cannot be erased after a BCM replacement or MDARS BCM software update. This is caused by a BCM-VCM software error. Mazda is aware of the issue and is working on a resolution. If there is an issue with this concern, Mazda recommends putting customer in a loaner vehicle at this time. DO NOT perform BCM software update with MDARS until further notice. This SA will be updated with the newest repair information as it becomes available.

SA-007-22

Service Bulletin/Repair Instructions

Some customers may experience a SiriusXM Travel Link error when selecting Parking Information.

MT-001-22

Service Bulletin/Repair Instructions

Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions. Use a clean towel damped in leather/vinyl cleaner or mild soap to clean the steering wheel. NOTE: Upholstery maintenance and care information can also be found in the Owner's Manual.

SA-003-22a

Service Bulletin/Repair Instructions

Some vehicles may store DTC U0300:57 (Body control module (BCM) internal malfunction) after a BCM replacement or MDARS BCM software update (NOT with BCM update for SSPC5 or 4621B using MDRT) and the DTC cannot be erased. This is caused by a BCM-VCM software error. Mazda is aware of the issue and is working on a resolution. If there is an issue with this concern, contact Hotline for newest repair information. DO NOT perform BCM software update with MDARS until further notice, including CSP06 and CSP07. This SA will be updated with the newest repair information as it becomes available.

SA-004-22

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

09-004/22

Service Bulletin/Repair Instructions

Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from a high pressure car washer and/or condensation may drip onto the switch connector and cause corrosion. To eliminate this concern, the PLG rear switch has been modified with a waterproof connector. Some Mazda3, CX-30 and MX-30 customers may complain that the vehicle door locking system does not work when the door lock switch on the liftgate interior trim is pressed. DTC B11C4:23 (BCM - liftgate lock switch circuit malfunction) may be stored. This may be caused during a high pressure car wash and/or condensation. Water may enter through the rear center brand emblem base component and drip onto the switch connector causing corrosion. The rusted connector may also cause a battery drain. To eliminate this concern, the rear center brand emblem base has been modified to prevent water entry (Mazda3) and the rear harness has been modified to prevent water infiltration (Mazda3, CX-30 and MX-30).

15-003/22

Service Bulletin/Repair Instructions

Some vehicle may experience the i-ACTIVSENSE/ALH warning lights on and a system error messages may be found in the center display as well. DTC U3000:04 (FSC) is stored in memory DTC U3000:04 (FSC) - Forward sensing camera (FSC) internal malfunction This may be caused by a hardware failure in an internal device of the FSC that results in the malfunction detection. To eliminate this concern, the production process of the FSC has been modified.

SA-002/22

Service Bulletin/Repair Instructions

Some vehicles may have a "Low Battery Risk. Start Vehicle to Charge 12V Battery" warning message in the instrument cluster and a 30 second alarm sound. This is caused by the vehicle's electrical control area network (CAN) entering "Sleep Mode" when the network awake time reaches 30 cumulative minutes without the engine running. The vehicle network starts to wake-up at the moment any side door is opened in order to increase the start-up speed of electrical components and the network awake cumulative time count begins by the customer doing any one of the following wake-up triggers: Open any door(s), Unlock doors, Open liftgate, Depress brake pedal, Push start/stop button, Other operations that wake-up the network. No dealer visit is required. The warning message can be cleared by starting the engine and idling or driving for 5 minutes or longer.

SA-013-21h

Service Bulletin/Repair Instructions

Connected Vehicle Symptom Troubleshooting: Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. - Remote function(s) inoperative. o Engine Start / Stop o Door Lock / Unlock o Lights ON / OFF MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. - If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. - If the reception is good to strong, proceed to the Repair Procedure.

SA-031-21c

Service Bulletin/Repair Instructions

New Cylinder Head Assembly Established: A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly.

01-006-21-3779b

Service Bulletin/Repair Instructions

Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.

16-002-21-3858

Service Bulletin/Repair Instructions

Audio, Navigation, And Phone Concerns With Mazda Connect Infotainment System (7th Generation Models): Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA01_11012 or later). --> See document for full list. Customers having this concern(s) should have their vehicle repaired using the following repair procedure.

SA-027-21c

Service Bulletin/Repair Instructions

Mazda Connect Symptom Troubleshooting (7th Generation Vehicles): Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 How to update the Navigation SD Card Map No. 12 How to Check Navi SD Card VIN Lock

09-039-21-3807

Service Bulletin/Repair Instructions

Door Outer Handle Touch Sensor Does Not Lock And/Or Unlock: Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Symptom 1: The touch sensor of the front door outer handle does not lock the doors after rain and/or car washing, even though unlocking is possible. Symptom 2: The touch sensor of the front door outer handle does not unlock the doors. Cause 1 (for Symptom 1): Water may accumulate around the touch sensor in the outer handle, resulting in temporary lower sensitivity of the capacitive sensor. Also, if car wash foam gets inside the outer handle while washing the vehicle, the foam may disturb the touch sensor detection. Mazda is still working on a mass production change for this concern. Cause 2 (for Symptom 2): Improper soldering in the production process may disturb the touch sensor detection. To eliminate this concern, the production process has been modified. Customers having this concern should have their vehicle repaired using the following repair procedure.

09-038-21-3855

Service Bulletin/Repair Instructions

Rear Outer Door Handle Fails To Return Due To Water Freezing In The Handle: Some vehicles may exhibit the rear outer handle remains pulled out and does not return when the rear outer handle is operated in freezing temperatures. This is caused by the accumulation of snow on the rear outer handle melting and dripping water on the sliding part of the lever. When the water freezes due to decreased temperature and the handle is operated, peeled ice gets caught between the outer handle case and the slide, causing the return failure. To eliminate this concern, the shape of the rear outer handle has been changed to prevent the accumulation of water on the sliding part of the lever. Customers having this concern should have their vehicle repaired using the following repair procedure.

09-012-21-3801b

Service Bulletin/Repair Instructions

Door Lock Will Not Work Using Remote Transmitter and Engine Will Not Start: Some customers may experience all of following symptoms: 1. The door lock/unlock operation will not work using the remote transmitter button. 2. The door lock/unlock operation will not work using the door lock/release touch sensor. 3. The engine will not start using the ignition switch. 4. The transmitter operates by itself. 5. The key battery drains faster than usual. Symptoms 1-3: This may be caused when excess load is applied to the remote transmitter, deforming the electrical terminals and creating poor contact with the battery. To eliminate this concern, the structure in the remote transmitter has been modified to reduce the deformation of the electrical terminals. Symptom 4-5: This may be caused when excessive load is applied to the remote transmitter, creating a gap around the gasket where moisture enters and corrodes the circuit board which in turn drains the key battery faster than usual. To eliminate this concern, the thickness of the case wall on the gasket mounting surface has been increased and the bonding strength of the components has been improved to prevent deformation. Customers having this concern should have their vehicle repaired using the following repair procedure.

09-019-21-3813a

Service Bulletin/Repair Instructions

Fuel Filler Lid Panel Is Deformed: Some vehicles may exhibit a deformed fuel-filler lid panel (1) attached to the fuel-filler lid box, resulting in a poor appearance. This concern is caused by the lid box not having enough water drainage capability which leads to the accumulation of water inside it. The water then freezes in cold weather and expands or the inner side of the lid panel absorbs the water and swells from long exposure, deforming the lid panel. To eliminate this concern, the shape of the fuel-filler lid box has been modified to have better drainage capability and a modified fuel-filler lid panel service part has been established for less water absorbance. Customers having this concern should have their vehicle repaired using the following repair procedure.

01-012-21-3832a

Service Bulletin/Repair Instructions

Some vehicles may have a Ã¢ÂÂLOW ENGINE OIL LEVELÃ¢ÂÂ warning message and a CHECK ENGINE light illuminated in the instrument cluster, along with DTC P250F:00 stored in memory. DTC P250F:00 - Engine oil level signal: engine oil level low. Upon inspecting the engine oil level, the level is found to be low and there doesnÃ¢ÂÂt appear to be any trace of oil leakage in the engine compartment. This concern usually occurs when the mileage reaches approximately 3,100 Ã¢ÂÂ 4,700 miles (5,000 - 7,500km) and may also occur again after replacing or topping off the engine oil. The root cause of this concern has not been identified yet, therefore a repair procedure will be announced at a later date. Since this issue has been reported after a valve stem seal modification, it is very likely that valve stem seal damage is causing oil to leak into the combustion chamber.

SA-054-21a

Service Bulletin/Repair Instructions

Some customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in morning, Display frozen, Display blank. NOTE: Rear view monitor operation is normal, No DTC stored

09-035-21-3842

Service Bulletin/Repair Instructions

SA-055-21

Service Bulletin/Repair Instructions

Due to a supplier issue, DTC C0061:94 is displayed instead of C0061:96 for Mazda3 and CX-30. Therefore, use the C0061:96 diagnostics on MGSS when DTC C0061:94 is stored.

SA-054-21

Service Bulletin/Repair Instructions

SA-053-21

Service Bulletin/Repair Instructions

A customer may complain of poor A/C operation (either completely inoperative or not cold enough).

SA-052-21

Service Bulletin/Repair Instructions

For improvement of electrical diagnosis, the SKYACTIVÃÂ® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIVÃÂ® vehicles and compare suspect terminal drag with a good know terminal.To measure the voltage/resistance avoiding any terminal damage.

09-031-21-3831

Service Bulletin/Repair Instructions

Some customers may complain that the driverÃ¢ÂÂs side outer mirror glass vibrates. This is due to a structural gap between the outer glass mirror holder and the mirror glass causing the mirror to vibrate when the vehicle body vibrates at high speeds. To eliminate this concern, double sided tape has been applied between the outer glass mirror holder and the mirror glass.

MT-002-21a

Service Bulletin/Repair Instructions

Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. E85: A blend of 85% ethanol and 15% gasoline All Mazda vehicles can run on gasoline containing up to 10% ethanol (E10) but only some 1999-2001 B3000 trucks can run on gasoline with more than 10% ethanol blended. E10 compatible vehicles: All Mazda vehicles. E85 compatible vehicles: 1999-2001 B3000 Mazda trucks with the 8th VIN digit is V.

SA-031-21b

Service Bulletin/Repair Instructions

SA-012-21g

Service Bulletin/Repair Instructions

MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, Troubleshooting, Reception Level Inspection, Dealer Processes, Conditions for Remote Engine Start Will Not Function, Conditions for Remote Engine Start Function Will turn engine OFF, Educational Videos, Resources

SA-049-21

Service Bulletin/Repair Instructions

Beginning with July 1st vehicle production, vehicles will no longer have the In-Vehicle Digital OwnerÃ¢ÂÂs Manual (IVDOM) installed. 2021 CX-30 vehicles with VINs 3MVDM******300001 or greater (produced on or after July 1, 2021), 2021 Mazda3 (Japan built) vehicles with VINs JM1BP******400001 or greater (produced on or after July 1, 2021), 2021 Mazda3 (Mexico built) vehicles with VINs 3MZBP******250001 or greater (produced on or after July 1, 2021), The IVDOM was first launched for 7th Generation vehicles (2019-2021 Mazda3 & 2020-2021 CX-30) to improve usability and accessibility of the OwnerÃ¢ÂÂs Manual (OM) information and to reduce the number of OM pages. However, the situation surrounding the IVDOM has changed since then: The instrument cluster and center display provide the driver with sufficient information when an operational question arises or when a vehicle malfunction occurs. OM digitalization has been accelerating and consumer products and acceptance is rapidly growing with the spread of mobile internet devices. It has become increasingly difficult for the IVDOM to meet Cyber Security (CS) / Software Update (SU) regulation requirements. Due to these factors, Mazda has decided to discontinue the IVDOM and will shift their primary focus to the online Interactive Digital OM.

01-012-21-3832

Service Bulletin/Repair Instructions

Some vehicles may have a LOW ENGINE OIL LEVEL warning message and a CHECK ENGINE light illuminated in the instrument cluster, along with DTC P250F:00 stored in memory. DTC P250F:00 - Engine oil level signal: engine oil level low. Upon inspecting the engine oil level, the level is found to be low and there doesn't appear to be any trace of oil leakage in the engine compartment. This concern usually occurs when the mileage reaches approximately 3,100 - 4,700 miles (5,000 - 7,500km) and may also occur again after replacing or topping off the engine oil. The root cause of this concern has not been identified yet, therefore a repair procedure will be announced at a later date. Since this issue has been reported after a valve stem seal modification, it is very likely that valve stem seal damage is causing oil to leak into the combustion chamber.

SA-038-21

Service Bulletin/Repair Instructions

The Blind Spot Monitoring (BSM) system can malfunction with the following symptoms if the rear side radar sensors are installed facing the wrong direction. BSM system indicates vehicle on the opposite side. i-ACTIVSENSE indicator ring will not turn green, Rear Cross Traffic Alert (RCTA) does not work, Rear side radar sensor aiming may fail, TPMS DTC(s) stored.

SA-027-21b

Service Bulletin/Repair Instructions

MAZDA CONNECT Symptom Troubleshooting (7th Generation Vehicles). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure

01-011-21-3800a

Service Bulletin/Repair Instructions

Some customers may experience the CHECK ENGINE light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up, The engine temperature gauge fluctuates, The low coolant temperature indicator (blue) light stays on longer or comes on while driving, Poor heater performance, especially at idle. NOTE: Vehicles with SKYACTIV-G 2.5T are not applicable. Due to production variety of the failsafe thermostat integrated in the coolant control valve, engine coolant may enter into a dry hollow in the failsafe thermostat, resulting in unintended opening of the failsafe thermostat at lower temperatures (104-176 ÃÂ°F (40-80 ÃÂ°C)). To eliminate this concern, the production process of the coolant control valve has been modified.

MT-002-21

Service Bulletin/Repair Instructions

Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of 85% ethanol and 15% gasoline, All Mazda vehicles can run on gasoline containing up to 10% ethanol (E10) but only some 1999-2001 B3000 trucks can run on gasoline with more than 10% ethanol blended. E10 compatible vehicles: All Mazda vehicles. E85 compatible vehicles: 1999-2001 B3000 Mazda trucks with the 8th VIN digit is V. What if a customer puts E85 in there Mazda vehicle? Symptoms include: Rough Running, Lean Codes, Misfires and/or misfire codes, Lack of power, Poor fuel economy, Spark knock, Mechanical engine damage.

SA-047-21

Service Bulletin/Repair Instructions

If you receive a customer concern about the CHECK ENGINE light coming on and DTC P3400 (cylinder deactivation system malfunction) stored, the cylinder deactivation oil control valve may be plugged with plastic debris from the oil filter wrapper. The debris may enter the center of the oil filter when poking a hole in the filter wrapper during removal, and then travel through the engine and plug the cylinder deactivation oil control valve.

SA-013-21g

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. If the reception is good to strong, proceed to the Repair Procedure.

SA-004-21c

Service Bulletin/Repair Instructions

When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated. CAUTION: DO NOT swap TCU with another vehicle as the TCU is VIN locked after activation. A TCU swap with another vehicle will disable Connected Services on both vehicles. If TCU activation is not performed, connected vehicle functions will not operate. This will have a negative impact on the customer because they will need to return to the dealer for repairs.

SSPC7a

Service Bulletin/Repair Instructions

SSPC7 - SPECIAL SERVICE PROGRAM -TELEMATICS COMMUNICATION UNIT BATTERY DRAIN CONCERN AND CONNECTED SERVICES NOT AVAILABLE: Repair Outline and Important Notes: Reprogram the telematics communications unit with an USB stick. You must use MDARS after USB programming to check for DTC and sending ODR data. New information has been added to SSPC7 repair documents. Discard all other documents and print these documents out. DRW41 repaired vehicles will not need SSPC7 completed. Unrepaired DRW41 vehicles have been moved to SSPC7. You must check DRW41 status prior to repair in Warranty Vehicle Inquiry. Open status, perform SSPC7. Closed status, return vehicle to stock or customer after confirming CV signal strength. Unsubmitted DRW41 claims with repair dates of August 2 or later must be submitted with SSPC7 claim information. Warranty Operations will be deleting DRW41 VINs in open status over the next few days. SSPC7 must be performed prior to delivery and is subject to the New Car Ready process

DRW42

Service Bulletin/Repair Instructions

DRW42 - DEALER REWORK POTENTIAL HAIL DAMAGE CONCERN: Action Required: There are currently 914 vehicles in dealer inventory or arriving soon that must be inspected as soon as possible. The affected dealer inventory will be posted to MGSS on Tuesday, September 7 and VINÃ¢ÂÂs will show Ã¢ÂÂOpenÃ¢ÂÂ the same day. Only the potentially affected vehicles will display DRW42 in eMDCS Warranty Vehicle Inquiry; however, some vehicles were inspected at the port with no damage noted. This DRW must be performed before the vehicle is sold and is a requirement for a New Car Ready Claim. The warranty claim for this DRW should be entered as soon as possible, but the vehicle can be sold as long as the repair is completed. The warranty claim can be entered at a later date but no more than 7 days per warranty policy. The VIN list including dealer inventory, Repair Procedures and Warranty information will be posted on Mazda Global Service Support (MGSS) by end of day September 8, 2021. MNAO reminds dealers that you are responsible for ensuring that you are in full compliance with any applicable pre-sale damage disclosure laws that may exist in your state.

SA-035-21a

Service Bulletin/Repair Instructions

01-006-21-3779a

Service Bulletin/Repair Instructions

09-025-21-3824

Service Bulletin/Repair Instructions

This service bulletin provides information regarding the proper use of the driverÃ¢ÂÂs floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage.

SA-031-21a

Service Bulletin/Repair Instructions

SA-045-21c

Service Bulletin/Repair Instructions

Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Connected Vehicle Remote Functions inoperative on vehicles built March 20, 2021 and later.

SA-045-21d

Service Bulletin/Repair Instructions

Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. NOTE: SA-045/21 HAS BEEN SUPERCEDED TO SSPC7.

SSPC7

Service Bulletin/Repair Instructions

SSPC7 - SPECIAL SERVICE PROGRAM -TELEMATICS COMMUNICATION UNIT BATTERY DRAIN CONCERN AND CONNECTED SERVICES NOT AVAILABLE

DRW41a

Service Bulletin/Repair Instructions

DRW41 - TELEMATICS COMMUNICATION UNIT (TCU) CONCERN - BATTERY DRAIN AND CONNECTED SERVICES. On certain subject 2021 MY CX-5 & CX-9 vehicles, a battery drain concern could occur due to the Telematics Communication Unit (TCU) not going to sleep. In addition, some vehicles were repaired under the cancelled campaign SSPC6, which caused Connected Services to no longer work. This Dealer Rework will repair all concerns to ensure the battery drain concern does not occur and restores Connected Services, if disabled from a prior software update. All Mazda dealers will update the subject vehicles with improved TCU software. This campaign will be expanded to include additional Mazda3 and CX-30 vehicles at a later date, please watch for additional announcements.

SA-045-21a

Service Bulletin/Repair Instructions

SA-045-21b

Service Bulletin/Repair Instructions

SA-045-21

Service Bulletin/Repair Instructions

Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Connected Vehicle Remote Functions inoperative on vehicles built July 1, 2021 and later. Engine no start due to low battery voltage.

02-002-21-3769a

Service Bulletin/Repair Instructions

SA-044-21

Service Bulletin/Repair Instructions

When switching to the maintenance mode, U3000:53 and the related DTCs are stored, but the DTCs will not be cleared automatically after finishing the maintenance mode. It is necessary to clear the DTCs completely after performing the brake system maintenance mode. DTC codes: U3000:53, C0021:52, U0415:68

09-020-21-3804

Service Bulletin/Repair Instructions

Some vehicles may exhibit water leaking into the passenger compartment from the rear door through the bottom of the service hole behind the rear door trim during rain or when washing the vehicle. This is caused by one of the following: Since the material of the seal rubber is not resistant to surfactants, the rubber deteriorates when the vehicle is washed and allows water to penetrate into the seal rubber of the service hole cover. The lower tabs of the service hole cover may not have been completely engaged at the factory. To eliminate this concern, the service-hole cover has been modified. NOTE: It is a tentative change.

SA-043-21

Service Bulletin/Repair Instructions

If both key transmitters are lost, MDARS key programming functions may be missing, not allowing new key transmitters to be added. Use the procedure below to program new key transmitters when both keys are lost.

09-019-21-3813

Service Bulletin/Repair Instructions

SA-027-21a

Service Bulletin/Repair Instructions

MAZDA CONNECT Symptom Troubleshooting (7th Generation Vehicles). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure

04-003-21-3810

Service Bulletin/Repair Instructions

Some customers may complain about the following braking concerns when coming to a stop while following a vehicle ahead using Mazda Radar Cruise Control with Stop and Go function (MRCC). Harder braking at slow speeds just before a complete stop. Before coming to a complete stop, the vehicle creeps towards the vehicle ahead and Depress Brake Pedal warning message may appear in the instrument cluster. This is caused by improper control software of the DSC HU/CM. To eliminate this concern, the control software of the DSC HU/CM has been modified.

SA-012-21f

Service Bulletin/Repair Instructions

SA-030-21a

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method A. Auxiliary Key Trace Cut Method If only one auxiliary key is lost/missing, some key cutting machines can trace cut a new key blank. 1. Trace cut the new auxiliary key blank(s). B. Auxiliary Key Code Cut Method If both auxiliary keys are lost/missing, use this method for cutting new auxiliary key blank(s). 1. Confirm you have access to a Mazda approved key cutting machine. See Ã¢ÂÂMazda Approved Key Cutting MachineÃ¢ÂÂ table.

09-012-21-3801a

Service Bulletin/Repair Instructions

Some customers may experience all of following symptoms: The door lock/unlock operation will not work using the remote transmitter button. The door lock/unlock operation will not work using the door lock/release touch sensor. The engine will not start using the ignition switch. This is caused when excess load is applied to the remote transmitter and the electrical terminals in it may be deformed, causing poor contact with the battery. To eliminate this concern, the structure in the remote transmitter has been modified to reduce the deformation of the electrical terminals.

SA-041-21

Service Bulletin/Repair Instructions

Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the "Attachments" section once a part is selected. Accessories E-catalog For models prior to 2016: Accessory Parts and Installation Instructions

SA-040-21

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-029-21a

Service Bulletin/Repair Instructions

APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNECT Updates -> Apple Carplay / Android Auto MDARS Activation Instructions

SA-039-21

Service Bulletin/Repair Instructions

Some customer may experience all of the following when turning the ignition ON under hot weather conditions such as parking under the hot sun for some period of time: i-ACTIVSENSE warning light ON (1), Smart Brake Support (SBS) indicator light ON (2), "Excessive Camera Temp. Drive Safely" or "Safety and Driver Support Systems Temporarily Disabled" warning messages, DTC B14F9:00 stored in memory, DTC B14F9:00 cannot be found on MGSS, therefore repair cannot be performed.

SA-004-21b

Service Bulletin/Repair Instructions

When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated. CAUTION: If TCU activation is not performed, connected vehicle functions will not operate. This will have a negative impact on the customer because they will need to return to the dealer for repairs.

SA-013-21f

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

MT-003-21

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflections all converge at one point, focusing and concentrating the light onto the street below.

SA-004-21a

Service Bulletin/Repair Instructions

When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated. CAUTION: If TCU activation is not performed, connected vehicle functions will not operate. This will have a negative impact on the customer because they will need to return to the dealer for repairs.

SA-035-21

Service Bulletin/Repair Instructions

A customer may experience symptoms caused by a roof water leak. Some will be obvious, like water in the spare tire well, others might be electrical in nature or water in the rear differential. The source of the leak may be pinhole anywhere along the roof seams under the 2 trim strips (where the roof rails attach). Depending on the location of the leak, the headliner may or may not be visibly affected.

SA-036-21

Service Bulletin/Repair Instructions

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles], B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles build on or before March 2, 2019], No DTC - Gen 7 vehicles built after March 2, 2019, DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.

SA-034-21

Service Bulletin/Repair Instructions

When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the DCA8000 OR GR8 battery charger SST to maintain battery voltage.

SA-013-21e

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-032-21

Service Bulletin/Repair Instructions

SA-033-21

Service Bulletin/Repair Instructions

The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles.

09-013-21-3806

Service Bulletin/Repair Instructions

Be advised that TSB 09-013/21 is no longer valid and has been superseded to "(SSPC4 - 2020-2021 CX-30 - LOUD STATIC NOISE FROM SPEAKERS (WITH BOSE AUDIO))."

SA-012-21e

Service Bulletin/Repair Instructions

MT-001-21

Service Bulletin/Repair Instructions

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed.

SA-030-21

Service Bulletin/Repair Instructions

Auxiliary key blank cutting procedure: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method, B. Auxiliary Key Code Cut Method

SA-003-21b

Service Bulletin/Repair Instructions

01-002-21-3767a

Service Bulletin/Repair Instructions

Some vehicle may exhibit a tapping noise from the engine during idling; etc., and synchronized to the engine rpm. The tapping noise may be caused by the switchable hydraulic lash adjuster (HLA), which may not work properly due to air bubbles accumulated in the oil passage in it. To eliminate this concern, the switchable HLA has been modified for increased oil supply to reduce air bubbles in the oil passage. NOTE: The switchable HLA can be pressed down with a finger if air bubbles have accumulated in it.

01-004-21-3773a

Service Bulletin/Repair Instructions

09-012-21-3801

Service Bulletin/Repair Instructions

SA-003-21a

Service Bulletin/Repair Instructions

SA-013-21d

Service Bulletin/Repair Instructions

IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF

SA-029-21

Service Bulletin/Repair Instructions

APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlayÃ¢ÂÂ¢ / Android AutoÃ¢ÂÂ¢, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNECT Updates -> Apple Carplay / Android Auto MDARS Activation Instructions

01-011-21-3800

Service Bulletin/Repair Instructions

SA-028-21

Service Bulletin/Repair Instructions

If driving on roads with few vehicles or obstructions ahead for the front radar sensor to detect, and a Safety and Driver Support Systems Temporarily Disabled. Front Radar Obscured. Drive Safely message is temporarily displayed, this does not necessarily indicate a problem. The radar sensor may simply need to be cleaned to eliminate the warning message.

SA-012-21d

Service Bulletin/Repair Instructions

01-009-21-3799

Service Bulletin/Repair Instructions

Some vehicles may exhibit that the active air shutter is working, but DTC P05A0:00 (Active air shutter: Opening angle abnormality (sticking)) is stored in memory. This is caused by improper control software of the PCM detecting the DTC immediately without performing the failsafe operation. When the active air shutter detects unusual torque, it is designed to repeat the open/close cycles up to three times as a failsafe to try to remove the objects which temporarily disturbed the movement. To correct this concern, the control software of the PCM has been modified.

SA-014-21c

Service Bulletin/Repair Instructions

Some customers may complain about an infotainment reboot and the infotainment system recovers if the Navigation SD card is removed (see attached video). NOTE: This concern may be present on a 2019-2020 Mazda3 or a 2020 CX-30 after the customer updates the Navigation SD card map software using Mazda Toolbox.

SA-027-21

Service Bulletin/Repair Instructions

MAZDA CONNECT Symptom Troubleshooting (7th Generation Vehicles). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure

15-001-21-3795

Service Bulletin/Repair Instructions

Some customers may notice an unexpected collision warning or automatic braking while reversing. This concern may be due to the parking assist unit software. The Smart Brake Support (SBS-R) system may be detecting an unintended obstruction at the lower rear end of the vehicle. To eliminate this concern, the parking assist unit control software has been modified.

SA-026-21

Service Bulletin/Repair Instructions

SA-014-21b

Service Bulletin/Repair Instructions

Some customers may complaint about an infotainment reboot. The infotainment system recovers if the Navigation SD card is removed (see attached video).

SA-012-21c

Service Bulletin/Repair Instructions

SA-013-21c

Service Bulletin/Repair Instructions

IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App, Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF

SA-005-21c

Service Bulletin/Repair Instructions

SA-020-21

Service Bulletin/Repair Instructions

SA-022-21

Service Bulletin/Repair Instructions

When performing the MGSS Workshop Manual 360ÃÂ° View Monitor System Aiming Procedure, M-MDS may show error message "Procedure unsuccessful". This may be caused by light glare on the SST.

SSPC4

Service Bulletin/Repair Instructions

On certain CX-30 vehicles equipped with the Bose audio option, a loud static noise may be exhibited from some or all of the speakers due to inappropriate control program of the audio amplifier. The noise can occur regardless of the driving status of the vehicle and the engine on/off.

SA-012-21a

Service Bulletin/Repair Instructions

SA-013-21a

Service Bulletin/Repair Instructions

IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App, Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF

SSPC5

Service Bulletin/Repair Instructions

Mazda Motor Corporation has decided to conduct a Special Service Program impacting certain 2019-2021 Mazda3 and 2020-2021 CX-30 vehicles built at MC and MMVO. Please see the descriptions, models, years, and VIN Ranges below. NOTE: A new MDRT Tool will be sent to all dealers, please read the attached MDRT Tool document arriving with this email. NOTE: The subject vehicles are affected by one, two or three concerns depending on production date, (Battery Drain, and/or MRCC and/or Theft-deterrent system). Some of the subject vehicles are also affected by SSPC4 and Safety Recall 4621B which officially addresses radio static noise from speakers, and/or rear hatch may fall when parked on an incline.

SA-005-21a

Service Bulletin/Repair Instructions

01-005-21-3778

Service Bulletin/Repair Instructions

The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.

01-006-21-3779

Service Bulletin/Repair Instructions

SA-012-21

Service Bulletin/Repair Instructions

SA-013-21

Service Bulletin/Repair Instructions

IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App, Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF

SA-014-21

Service Bulletin/Repair Instructions

Some customers may complaint about an infotainment reboot. The infotainment system recovers if the Navigation SD card is removed (see attached video). Mazda is currently investigating this concern. Contact Hotine for the latest information.

SA-010-21

Service Bulletin/Repair Instructions

Some vehicles may experience M-MDS (MDARS) showing the front radar dynamic aiming is incomplete. This may be caused by: Faulty front radar sensor software logic (MDARS showing the front radar dynamic aiming is incomplete although the procedure is completed). Front radar sensor out of alignment due to vehicle accident.

SA-011-21

Service Bulletin/Repair Instructions

Section 6 of the Wireless Charging Pad instructions call for the use of an "ultrasonic cutter" to cut a rectangular hole for the harness to pass through and to serve as an access point to pop the wireless charger base out should service be required. Since an "ultrasonic cutter" is not readily available, follow the Repair Procedure to cut the rectangular hole.

02-003-21-3777

Service Bulletin/Repair Instructions

Some customers may complain that the steering wheel is off center more than 3ÃÂ° even when driving straight on a flat road.

07-001-21-3775

Service Bulletin/Repair Instructions

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. Ã¢ÂÂMazda Air Cooling Coil CoatingÃ¢ÂÂ is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.

00-001-21-3768

Service Bulletin/Repair Instructions

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

02-002-21-3769

Service Bulletin/Repair Instructions

09-003-21-3771

Service Bulletin/Repair Instructions

When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).

09-004-21-3772

Service Bulletin/Repair Instructions

Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of stains can be removed with a heat gun or an infrared drier.

SA-006-21

Service Bulletin/Repair Instructions

The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the customer. The protective films are attached on new vehicles when shipped from the factory in order to avoid being scratched during transportation and while in dealer stock.

SA-004-21

Service Bulletin/Repair Instructions

When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated. CAUTION: If TCU activation is not performed, connected vehicle functions will not operate. This will have a negative impact on the customer because they will need to return to the dealer for repairs. TCU Activation

SA-005-21

Service Bulletin/Repair Instructions

Some vehicles may have a "Low Battery Risk. Start Vehicle to Charge 12V Battery" warning message in the instrument cluster and a 30 second alarm sound. This may be caused by the customer doing any one of the following several times without starting the engine for an extended period of time: Open any door(s), Unlock doors, Open liftgate, Depress brake pedal, Push start/stop button. No dealer visit is required. The warning message can be cleared by starting the engine and idling or driving for 5 minutes or longer.

SA-003-21

Service Bulletin/Repair Instructions

SA-002-21

Service Bulletin/Repair Instructions

Some vehicles may display incorrect tire pressures in MAZDA CONNECT and/or the MyMazda App. This may be caused by an incorrect calendar entry (month/day/year) after a battery disconnect or infotainment system software update.

SA-013-20e

Service Bulletin/Repair Instructions

2020-2021 CX-30 SERVICE CAUTIONS FOR NEW AND REVISED FEATURES. The 2020 CX-30 has new and revised features that are different from previous models, and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Index: PDI fuse, Commander Switch Inoperative, Auxiliary Key, Connected Vehicle, Connected Vehicle Maintenance Mode, Mazda Connected Vehicle Viewer (MRVV), Off-Road Traction Assist, Apple CarPlay / Android Auto Install Kit, Blind Spot Monitoring System (BSM), Front Wiper Service Caution, i-ACTIVSENSE Switch, Traffic Sign Recognition (TSR), MAZDA CONNECT Power Function, MAZDA CONNECT Center Display View, In-Vehicle Digital Owner's Manual, Navigation System, SIRIUSXM Data Service, Power Door Locks, Transmitter Battery Saving Function, Keyless Entry Using Auxiliary Key, Rear Door Child Safety Locks Operation, Theft-Deterrent System, Link Seat & Climate Control Temperatures, Seat Warmer Inoperative, Electric Parking Brake (EPB), Tire Pressure Monitoring System (TPMS), Condition Based Maintenance, M-MDS (MDARS), Part Replacement, Web-based Training Courses.

09-039-20-3747

Service Bulletin/Repair Instructions

Some vehicles may exhibit water entering the passenger compartment from the rear door through the bottom of the service hole behind the rear door trim during rain or when washing the vehicle.

09-038-20-3754

Service Bulletin/Repair Instructions

Some vehicles equipped with a BoseÃÂ® audio system may produce a loud static noise from some or all of the speakers when the engine is running or not. The noise may be caused by faulty audio amplifier control software. To eliminate this concern, the audio amplifier control software has been modified.

SA-004-20c

Service Bulletin/Repair Instructions

In order to ensure key code security, MNAO has restricted key code access for the new auxiliary key. This Service Alert provides information on how to obtain the 10-digit key code needed for cutting a new auxiliary key blank if all auxiliary keys are lost.

09-007-20-3674a

Service Bulletin/Repair Instructions

09-021-20-3714b

Service Bulletin/Repair Instructions

SA-003-20f

Service Bulletin/Repair Instructions

SA-031-20k

Service Bulletin/Repair Instructions

CONNECTED VEHICLE SYMPTOM TROUBLESHOOTING: IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: ÃÂ· Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop ÃÂ· Door Lock / Unlock ÃÂ· Lights ON / OFF

07-006-20-3758

Service Bulletin/Repair Instructions

DRW35a

Service Bulletin/Repair Instructions

DRW35 - 2021 CX-30 & 2021 MAZDA3 - POTENTIAL PAINT SPOTS ON VEHICLE. Concern Outline: It is possible that fine yellow and/or white paint spots may be present on the entire body surface of the vehicle. The affected vehicles were potentially exposed to overspray from a construction site near the port. Outline of Repair: All vehicles are arriving from Mexico to Port Baltimore and are expected to start shipping to dealers next week. Once the affected vehicle arrives, wash and perform a visual inspection for the presence of the Yellow and/or White Paint spots. If present, cleaning of the painted surfaces are required. If paint spots are present on the piano black parts and moldings, they will be replaced.

SA-007-20m

Service Bulletin/Repair Instructions

MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ). General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, Troubleshooting, Dealer Processes, Educational Videos, Resources

SA-031-20j

Service Bulletin/Repair Instructions

DRW35

Service Bulletin/Repair Instructions

SA-046-20b

Service Bulletin/Repair Instructions

FORWARD SENSING CAMERA (FSC) DYNAMIC AIMING NOT COMPLETED AND/OR DTC B14F0:76 STORED. CAUTION: DO NOT turn the igintion OFF after dynamic aiming starts until aiming has completed or aiming timeout. If the ignition is turned OFF, the VCM will store B14F0:76 and FSC aiming will not complete. FSC dynamic aiming (mid-drive aiming) may not complete if the vehicle is driven on a road as described below: The road lane markings are covered by snow and are not visible. There are no road lane markings on the road surface. The road is winding and the vehicle cannot drive straight (300 m / 984 ft or more turning radius is required).

SA-057-20a

Service Bulletin/Repair Instructions

HVAC SYSTEM BLOWS HOT AIR UNDER ACCELERATION. Some customers may complain that the HVAC system blows hot air on occasion (blows cold air, then hot air, then cold air again). The customer may notice that it is more pronounced when they first start driving the vehicle and/or when accelerating.

09-021-20-3714a

Service Bulletin/Repair Instructions

Some customers may experience the master warning light and/or the "In-Vehicle Network Malfunction" warning message in the instrument cluster on with DTC B119F:01, B119F:13 and/or B119F:2B stored when the vehicle position cannot be displayed correctly. Ã¯ÂÂ· B119F:01 (TCU - Tel antenna No. 1 malfunction) Ã¯ÂÂ· B119F:13 (TCU - TEL antenna No.1 circuit malfunction) Ã¯ÂÂ· B119F:2B (CMU - GPS antenna signal circuit malfunction) This concern may be caused by incoming noise disturbing the reception of GPS signals, resulting in the wrong vehicle location and the DTC stored. To eliminate this concern, the GPS antenna has been modified.

SA-013-20d

Service Bulletin/Repair Instructions

SA-031-20i

Service Bulletin/Repair Instructions

SA-031-20f

Service Bulletin/Repair Instructions

CONNECTED VEHICLE SYMPTOM TROUBLESHOOTING: IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF

SA-071-20

Service Bulletin/Repair Instructions

Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a SKYACTIV cylinder head, but it is no longer available. The following 3 adhesives are alternatives available as an equivalent to Loctite 962T: Loctite 272, Loctite 518 Threebond TB-1386H

16-001-20-3683c

Service Bulletin/Repair Instructions

AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (7TH GENERATION MODELS). Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA01_11012 or later). NOTE: Device compatibility can be found at connect.mazda.com - Support - Compatibility.

09-034-20-3743

Service Bulletin/Repair Instructions

Some customers may experience an Ã¢ÂÂIn-Vehicle Network MalfunctionÃ¢ÂÂ message appearing in the instrument cluster. This concern occurs when turning the ignition on or starting the engine when the battery is at 8 volts or lower (vehicle is in sleep mode), then it is charged to normal voltage while connected to the vehicle. NOTE: This concern will not occur if the battery is charged when removed from the vehicle. This concern is caused by improper telematics communication unit control software. To eliminate this concern, the telematics communication unit control software has been modified.

SA-007-20l

Service Bulletin/Repair Instructions

SA-027-20f

Service Bulletin/Repair Instructions

MAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Index: No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 How to Check Navi SD Card VIN Lock

SA-070-20

Service Bulletin/Repair Instructions

APPLE CARPLAY / ANDROID AUTO FREQUENTLY ASKED QUESTIONS (FAQ): NOTE: The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS - Infotainment - MAZDA CONNECT Updates - Apple Carplay / Android Auto MDARS Activation Instructions

16-001-20-3683b

Service Bulletin/Repair Instructions

SA-069-20

Service Bulletin/Repair Instructions

ACCESSORY INSTRUCTIONS LOCATION: Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.mazdausa.com

SA-007-20k

Service Bulletin/Repair Instructions

SA-060-20c

Service Bulletin/Repair Instructions

When replacing the Body Control Module (BCM) in a 7th generation vehicle, it needs to be configured and the instructions in the Workshop manual on MGSS are incorrect. Use the instructions in the Repair Procedure below to configure the new BCM.

SA-027-20e

Service Bulletin/Repair Instructions

SA-048-20a

Service Bulletin/Repair Instructions

Some customers may experience an engine no start condition where the engine will only start by holding the key transmitter over the Start/Stop button. This may be caused by an accidental activation of the keyless pacemaker function. NOTE: Ã¯ÂÂ· DTC B13D3:97 (Remote transmitter registration work not completed) is stored if key programming is performed when keyless pacemaker function is activated. Ã¯ÂÂ· Key programming is not possible when keyless pacemaker function is activated.

SA-066-20

Service Bulletin/Repair Instructions

When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always do the following: Ã¯ÂÂ· Use the GR8 battery charger SST to maintain battery voltage. See SA-063/20. Ã¯ÂÂ· Use M-MDS hardware that is in good working condition. CAUTION: If the GR8 is not used or if the M-MDS hardware is not in good working condition, a control unit failure may occur.

SA-065-20

Service Bulletin/Repair Instructions

Some customer's may complain that the HVAC system only blows warm to cool air (not cold) after starting the vehicle and not moving right away. This may be caused by a closed Active Air Shutter (AAS). Under specific circumstances, the AAS has a Ã¢ÂÂlearning issueÃ¢ÂÂ where AAS is kept closed after startup even if the PCM requests it to be open. The shutters will open and work correctly as soon as the vehicle speed exceeds 6.25 MPH (10 KPH). NO DTC will be set when this happens.

SA-059-20b

Service Bulletin/Repair Instructions

During BCM replacement, MDARS may display a Configuration Error warning message. This may be caused by any of the following:Ã¯ÂÂ· Poor internet connection Ã¯ÂÂ· MDARS failureÃ¯ÂÂ· Low Battery. Perform the BCM Recovery Procedure below to manually configure the BCM.

SA-060-20b

Service Bulletin/Repair Instructions

When replacing the Body Control Module (BCM) in a 2019 Mazda3, it needs to be configured and the instructions in the Workshop manual on MGSS are incorrect. Use the instructions in the Repair Procedure below to configure the new BCM.

SA-063-20

Service Bulletin/Repair Instructions

When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the GR8 battery charger SST to maintain battery voltage.

SA-062-20

Service Bulletin/Repair Instructions

Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: Ã¯ÂÂ· The Forward Sensing Camera (FSC) cannot detect target objects due to one of the following: Ã¯ÂÂ· The windshield is dirty Ã¯ÂÂ· The FSC lens is foggy Ã¯ÂÂ· There is low visibility due to rain, fog or snow Ã¯ÂÂ· It is at night and there is not enough light Ã¯ÂÂ· There is direct or reflected sunlight on the FSC Ã¯ÂÂ· There is problem with the FSC Ã¯ÂÂ· There is a problem with the AUTOHOLD control function. Ã¯ÂÂ· There is a problem with the electric parking brake (EPB).

SA-056-20

Service Bulletin/Repair Instructions

Some customers or technicians (during PDI) may have concerns with the front doors sticking (especially on hot days) and/or poor appearance, fitment, alignment or gaps with the front and rear door sash molding. These concerns may be related to the door sash molding interference between the front and rear doors.

SA266

Service Bulletin/Repair Instructions

MAZDA Mobile start (MMS) cannot communicate with vehicle

Reading this report

Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.