Vehicle report

2018 MAZDA CX-5

Compare every MAZDA CX-5 yearNHTSA and EPA records

Service bulletins

600 bulletins

Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.

01-010-26

Service Bulletin/Repair Instructions

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. 01-012/22 10/06/22 DESCRIPTION Some vehicles may exhibit accumulation of dried coolant (1) around the water pipe (2). This is caused by a gap between the housing and pipe due to a press fitting during the manufacturing process. The accumulated coolant is solidified and plugs the gap in high temperature environment and the seepage is stopped and does not progress. This is normal and does not require a part replacement, clean off the dried coolant from around the pipe with a wire brush. REPAIR PROCEDURE 1. Verify the customer concern. 2. If the above condition is experienced, remove the accumulated coolant around the pipe (1) with a wire brush etc. NOTE: Perform the procedure on the vehicle. No need to remove the water pipe and hoses.

SA-041-26

Service Bulletin/Repair Instructions

This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Devices plugged into the 12V outlet 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay™/ Android Auto™ will not connect) 6. Over-sized wheels/tires (incorrect GPS location) 7. DTC C0023:14 8. Decorative trim and/or cover on the START/STOP ENGINE button Example 1: Some electrical devices connected to the DLC-2 connector by insurance or mobile phone companies may cause: Battery discharge. The device may disrupt the CAN system battery saver mode. • IDS/MMDS will not communicate with the vehicle due to poor DLC-2 connection. The aftermarket device may cause DLC-2 female terminals to spread open.

01-008-26

Service Bulletin/Repair Instructions

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 01-008/23 06/05/23 Some vehicles may exhibit rattling noises from the engine compartment and oil leakage from the drive belt auto tensioner. This may be caused by insufficient sealing at the drive belt auto tensioner damper when the auto tensioner fully operates under both high ambient temperature and high load conditions. To eliminate this concern, the shape of the drive belt auto tensioner damper has been changed. REPAIR PROCEDURE If the tensioner is found to be "No Good" after completing the Drive Belt Auto Tensioner Inspection, replace it with a modified part according to the instructions on MGSS online:

SA-031-26

Service Bulletin/Repair Instructions

DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible through the lower-left area of the windshield), contact DAG (Dealer Assistance Group) using VIN Plate Request Form available on One Mazda. To obtain a replacement vehicle certification label (located on the B􀀀pillar or front door), contact your assigned DSM (District Service Manager) to place the order. If DSM contact information is not available, refer to the Dealer & Field Contact Directory.

SA-029-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers. SCHEDULED MAINTENANCE Refer to the applicable Workshop Manual or Owner's Manual for vehicle -specific manufacturer scheduled maintenance. Workshop Manual - Refer to section 00-00 SCHEDULED MAINTENANCE. Owner's Manual - Refer to section 8 Maintenance and Care. b. Note: Please refer to the information below outlining the services not included in Mazda's Factory Scheduled Maintenance: IMPORTANT: Recommending fluid flushes when not necessary can lead to customer confusion and dissatisfaction. Fluid flushing for preventive maintenance purposes is strongly discouraged, unless otherwise specified in a published procedure (Owner’s Manual, Workshop Manual, Technical Service Bulletin, etc.).

SA-026-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued M-Tip(s) listed below. The changes are noted in Red text. MT-002/19 09/30/19 and 12/19/19 DESCRIPTION If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely. Metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold. When the new engine assembly is installed, debris in the intake manifold will be ingested into the new engine and cause internal damage. Clean the intake manifold internally to remove any debris from old engine before installing the new replacement engine assembly. If the intake manifold cannot be properly cleaned internally, replace it.

SA-023-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued M-Tip(s) listed below. The changes are noted in Red text. MT-003/22 03/02/22 DESCRIPTION Some customers may complain about a tapping or knocking noise coming from the rear seat after fuel fill. The concern will likely occur if the fuel tank is overfilled (more fuel is added after the fuel pump nozzle shuts off automatically) or filled up normally in high ambient temperatures and the fuel expands. No repair is needed. Explain to the customer not to continue filling after nozzle shut off.

SA-021-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are noted below in red. SA-010/23 02/09/23 DESCRIPTION Some customers may experience one or more electrical malfunctions after a vehicle body repair. A newly painted fender stay (2) may be causing a poor front harness (1) ground connection. The front fender stay (2) newly painted surface at ground point (3), where attachment bolt (4) is seated, may create a poor front harness ground connection. NOTE: DO NOT paint ground point (3) attachment bolt (4) is seated. NEWLY INSTALLED FRONT FENDER STAY NOTE: CAUTION: If the bolt (4) contact area (3) is painted when the front fender stay (2) is newly replaced, it could cause a malfunction in the PCM. Before painting a newly replaced part, protect the bolt (4) contact area (3) with masking tape (5) as shown in the figure.

SA-014-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA(s) and TSB(s) listed below: The changes are noted in Red. SA-035/24 05/31/24 DESCRIPTION There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you about the water pump sealing mechanism and the criteria if replacement is necessary or not. A mechanical seal (A) is used for the water pump. This mechanical seal can seal coolant (B) by sliding a mating ring (C) against a seal ring (D). When the sliding surface temperature of the mechanical seal is more than 248 °F (120 °C) while driving, a small amount of steam (E) is leaked and bleeds through the bleeding hole (F). After drying, the steam leaves a green coolant deposit near the water pump bleed hole (F). This is a normal condition and does not require water pump replacement. The water pump should only be replaced if there is an accumulation of crystallized coolant near the bleed hole. When you encounter a water pump with coolant seepage marks, decide to replace it or not based on the following criteria using sample photos. NOTE: During the initial period of use*, the sliding surfaces of the seals may not yet be fully settled, which can temporarily increase the amount of leakage. Continued use will allow the surfaces to settle, reducing the leakage. Replacing parts that are already settled with new ones will increase the leakage again until the new parts become conditioned. Therefore, replacement should be avoided in this initial period of use. *As a guideline, this applies to vehicles with less than 1,860 miles (3000 km) of mileage.

SSPD8 Dlr Ltr a

Warranty Program/Extension

Subject: TSB 01-001/26 Warranty and Parts Kit Update INCLUDES: Warranty Extension Program - Special Service Program (SSP) D8 Check Engine Light ON with DTC P0126:00, 2018-2025 CX-5, 2019-2023 Mazda3, 2019-2022 CX-3, 2018-2021 Mazda6, 2020-2023 CX-30 Dear Mazda Dealer Colleagues, Mazda Motor Corporation has made a change regarding related parts to TSB 01-001/26 which also impacts Warranty Extension Special Service Program (SSPD8). Parts Ordering and Warranty Claims: Effective March 5, 2026 only the related parts kit PYY2-15-SAY can be ordered and claimed for any repair. The two separate parts PYFB-15-169 and PE13-15-296 can no longer be claimed with repaired dates of March 5, 2026 and later. There is no change to the main part, the Plug PYY3-15-SA1. We have updated the TSB 01-001/26 and SSPD8 Repair Procedure and Parts & Warranty Information on Mazda Global Service Support (MGSS) to reflect this change.

SSPD8 Repair d

Warranty Program/Extension

01-001-26b

Service Bulletin/Repair Instructions

Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. Engine temperature gauge fluctuates. Low coolant temperature indicator (blue) light stays on longer or turns on while driving. Poor heater performance, especially at idle. Vehicles with SKYACTIV-G 2.5T are not applicable to this service information. DTC P0126:00 is not required to be present to perform this repair. If the vehicle has not previously had the repair specified in this TSB and is exhibiting any of the listed symptoms, proceed with the repair procedure outlined in this bulletin. If DTC P2B61:00 (Coolant Control Valve Circuit Range/Performance) is present along with DTC P0126:00, this TSB does not apply. Diagnose the symptom and/or stored DTCs according to the procedures in MGSS. If only DTC P0126:00 is present and this TSB has already been completed previously, this bulletin does not apply, diagnose the symptom and/or stored DTCs according to the procedures in MGSS. This concern may be caused if the coolant control valve fail-safe thermostat opens at a temperature lower than the normal temperature due to a deformation of the thermostat diaphragm. To eliminate the concern, the water flow control valve specification has been modified. Affected vehicles will require PCM reprogramming with the Mazda Modular Diagnostic System (M-MDS), using either a) Mazda Diagnostic and Repair Software (MDARS) or b) Mazda Integrated Diagnostic System (IDS) 140.04 or later software.

SA-011-26

Service Bulletin/Repair Instructions

Some vehicles may display some (or all) of the following symptoms: • Check engine light on with DTC P061B • Light increase in engine rpms during acceleration • Transmission will not shift past 4th gear • Various U codes (U0401 ABS, U0401, U0415 FSC, U0301, U0316 SBS/MRCC, U0442 TCM) may be set

PF-26-01

Other

The coolant control valve updated part is now available and supersedes PYFD-15-16ZA. As a result, PYFD-15-16ZA is no longer available. PW5S-15-16Z is supplied with a dummy plug pre-installed. Critical Installation Requirement: When replacing PW5S-15-16Z, the Powertrain Control Module (PCM) must also be updated to the latest software version. Failure to perform the PCM update may result in drivability concerns or diagnostic trouble codes.

SSPD8 Repair c

Warranty Program/Extension

SSPD8 - Check Engine Light ON with DTC P0126:00 - WARRANTY EXTENSION For certain 2018-2025MY CX-5, 2019-2023MY Mazda3, 2019-2022MY CX-3, 2018-2021MY Mazda6, 2020-2023MY CX-30 that are equipped with the suspected coolant control valve, the warranty coverage for specific repair of the fail-safe thermostat is extended to: 15 years (180 months) or 150,000 miles (240,000 km) whichever comes first, from the original warranty start date. CONDITION OF CONCERN: On certain subject vehicles, the check engine light is illuminated with DTC P0126:00 (Thermostat stuck open) stored in memory and one or more of the following symptoms may occur: - Engine takes longer to warm up. - Engine temperature gauge fluctuates. - Low coolant temperature indicator (blue) light stays on longer or turns on while driving. - Poor heater performance, especially at idle. Mazda Motor Corporation has made a significant repair change to TSB 01-003/25 which also impacts Warranty Extension Special Service Program (SSPD8). Repair Procedure Update: Effective December 8th all repairs applicable to TSB 01-003/25 or SSPD8 must follow the new repair procedure. The repair now replaces the thermostat with a dummy plug for the coolant control valve (CCV) along with a required software update for the PCM. Prior Repairs: Any repairs previously completed with the replacement of the thermostat or coolant control valve assembly does not require a re-repair unless there is a verified failure following the diagnosis in the TSB. It is expected that there will be no further repairs made for this concern once the plug and software update has been completed. Therefore, a return visit for symptoms related to the TSB or SSP must contact the Technical Hotline for assistance. VITALLY IMPORTANT!: There must be a “Software Update” record for the PCM when using MDARS or IDS. • MDARS - If there is no Software Update entry in MDARS or the Collect Diagnostic Information (ODR Update) is not completed (or both), the vehicle will not be considered repaired and the warranty claim will be rejected. • IDS – Vehicles programed with IDS must Collect Diagnostic Data, and that data must be attached to the warranty claim. If the data is not attached to the claim, the vehicle will not be considered repaired and the warranty claim will be rejected, denied or debited. Failure to complete the above will require the vehicle to return to the dealership and be re-repaired at the dealer’s expense with great inconvenience to the Mazda customer. Failure to perform the software update could also potentially damage the engine which would not be covered by warranty and would expose your dealership to the cost of repairs.

01-001-26a

Service Bulletin/Repair Instructions

Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. • Engine temperature gauge fluctuates. • Low coolant temperature indicator (blue) light stays on longer or turns on while driving. • Poor heater performance, especially at idle. • This concern may be caused if the coolant control valve fail-safe thermostat opens at a temperature lower than the normal temperature due to a deformation of the thermostat diaphragm. To eliminate the concern, the water flow control valve specification has been modified.

SSPD8 Parts and Warr a

Warranty Program/Extension

SSPD8 Repair b

Warranty Program/Extension

SA-005-26

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method • B. Auxiliary Key Code Cut Method 2019 and newer models require a 10-digit key code to accurately cut keys • 5-digit codes CANNOT be provided for 2019 and newer vehicles (the traditional 5-digit code from the key tag or driver's door lock cylinder is not sufficient and will not be issued for key cutting on these models). • Only Mazda-approved key cutting machines can process these 10-digit codes. • Many older key machines do not support 10-digit codes and cannot be updated to do so. In these cases, dealers will need to purchase one of the newer Mazda-approved key cutting machines capable of handling this requirement. • For a list of current Mazda-approved machines and purchasing options, refer to the Mazda Dealer Equipment Program or view the current Mazda approved key machines below.

01-001-26

Service Bulletin/Repair Instructions

SA-001-26

Service Bulletin/Repair Instructions

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

01-003-25b

Service Bulletin/Repair Instructions

SSPD8a Repair

Warranty Program/Extension

SA-061-25

Service Bulletin/Repair Instructions

07-004-25a

Service Bulletin/Repair Instructions

SSPD8 Dlr Ltr

Warranty Program/Extension

SSPD8 Parts and Warr

Warranty Program/Extension

01-003-25a

Service Bulletin/Repair Instructions

SA-056-25

Service Bulletin/Repair Instructions

When inspected, the differential or PTO oil is dark or black. This is considered normal and NO repair should be performed. During production, differential ring and pinion gears receive a manganese phosphate coating (commonly referred to as black oxide). This coating forms a porous, oil-retentive surface that improves boundary lubrication and reduces adhesive wear during initial contact cycles. Designed as a sacrificial layer, it is gradually removed under load throughout the break-in process. As a result, after the first few hundred miles, or at the initial gear oil service interval, the lubricant may appear darkened by the worn-off coating. It will contain trace ferrous particles from the normal run-in of the gear teeth and bearing surfaces. This condition is expected and does not, by itself, indicate an issue with the differential or PTO gears.

SA-055-25

Service Bulletin/Repair Instructions

Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern. NOTE: Before following this Service Alert repair procedure, ensure published TSBs in MGSS have been completed per model year.

SA-020-25a

Service Bulletin/Repair Instructions

There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.

SA-051-25

Service Bulletin/Repair Instructions

Noise, Vibration, and Harshness (NVH) Diagnostic Guidelines Diagnostic Guidelines When diagnosing NVH concerns, it is essential to first classify the issue into one of three primary categories: Noise, Vibration, or Harshness. Many customer complaints may involve overlapping symptoms, such as both noise and vibration, so identifying the dominant characteristic is critical. Once the primary symptom is determined, follow the appropriate diagnostic path. For example, if a concern includes both noise and vibration but is related to vehicle speed, the vibration diagnostic path should be followed. When considering component replacement during the diagnostic process, it is best practice to start with the lowest cost or most accessible part unless diagnostic evidence clearly identifies a more expensive or complex component as the root cause. This approach helps minimize repair costs and avoids unnecessary part replacements. For example, a growling or bearing whine noise may be mistakenly attributed to internal components in the differential, transfer unit, or transmission, when the actual source is a wheel bearing. Misdiagnosis like this can lead to unnecessary repairs, added time and cost. To help prevent this, always follow the guidelines in the repair procedure.

SA-052-25

Service Bulletin/Repair Instructions

Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is severe enough to require a repair, or just to clean the area and monitor it at the next service. Examples of residue or seepage that may not be considered a leak and that may not require repair based on splash shield inspection.

SA-050-25

Service Bulletin/Repair Instructions

Some vehicles may exhibit oil leakage or seepage from the mating surface between the engine and the transmission. Upon removing the transmission for inspection, engine oil is found to be seeping/leaking from the blind plug on the rear side of the engine block. This concern may be caused by blind plug sealant degradation.

SA-044-25

Service Bulletin/Repair Instructions

For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIV® vehicles and compare suspect terminal drag with a known good terminal. To measure the voltage/resistance avoiding any terminal damage.

SA-042-25

Service Bulletin/Repair Instructions

SA-043-25

Service Bulletin/Repair Instructions

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles built on or before March 2, 2019] No DTC - Warning Message only [Gen 7 vehicles built after March 2, 2019] DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.

SA-023-25b

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-039/25

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. If a structure's windows create enough of a curve, the concave glass can focus the sun's rays onto a small area and acting like magnifiying glass direct the sunbeams into a hot pinpoint of light. This magnifcation of the sun's rays can cause damage to vehicle trim (see examples). Additional information and exemplar images regarding this phenomenon can be found by performing a google search.

SA-037-25

Service Bulletin/Repair Instructions

When replacing the MAZDA CONNECT tuner and amp unit (TAU) with a replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as soon as possible to ensure the customer leaves the dealership with an active SAT radio.

CSP13d Dealer Ltr

Warranty Program/Extension

CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The coverage and terms for vehicles are listed below in this Dealer email and in attached documentation. Only certain vehicles, 2014-2018 Mazda3, 2016-2021 Mazda6, 2016-2021 CX-3, 2016-2020 CX-5, 2016-2020 CX-9, 2016-2023 MX-5, 2016-2022 Mazda2(Puerto Rico Market vehicles) AND that have “CSP13” listed in Warranty Vehicle Inquiry are covered under this CSP. Please review the attached document titled “Subject Vehicles CSP13” for details on the covered vehicle models, model year and production VIN ranges.

SA-032-25

Service Bulletin/Repair Instructions

Some customers may complain about a noisy HVAC blower motor or odor after a cabin air filter replacement. Foreign debris on the blower motor after servicing the cabin air filter may be the cause. During the removal of the cabin air filter, foreign debris (leaves, dust, dirt....ect.) may fall on the blower motor causing a fluttering type noise or odor.

SA-031-25

Service Bulletin/Repair Instructions

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

CSP13c Dealer Ltr

Warranty Program/Extension

SA-007-25a

Service Bulletin/Repair Instructions

The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. 2. CCA (Cold Cranking Amps): CCA ratings are normally located on a sticker affixed to the top of the battery to indicate a battery’s Cold Cranking Amps. CCA rated batteries are supplied with domestically produced vehicles. NOTE: If an incorrect CCA rating is entered into the Mazda DCA-8000, it will result

CSP13a Parts and Warranty

Warranty Program/Extension

CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION. As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The coverage and terms for vehicles are listed below in this Dealer email and in attached documentation. Only certain vehicles, 2014-2018 Mazda3, 2016-2021 Mazda6, 2016-2021 CX-3, 2016-2020 CX-5, 2016-2020 CX-9, 2016-2023 MX-5, 2016-2022 Mazda2(Puerto Rico Market vehicles) AND that have “CSP13” listed in Warranty Vehicle Inquiry are covered under this CSP. Please review the attached document titled “Subject Vehicles CSP13” for details on the covered vehicle models, model year and production VIN ranges.

CSP13b Dealer Ltr

Warranty Program/Extension

09-024-25

Service Bulletin/Repair Instructions

Some vehicles may exhibit following symptoms: 1. The rearview mirror (1) rattles up and down (2) while adjusting the mirror. 2. The rearview mirror (1) makes a rattle noise depending on the road surface conditions while driving. This concern is caused during rearview mirror installation. The adhesive is squeezed out between the windshield and the mirror base. The rearview mirror is assembled on top of the overextended adhesive. The adhesive is softened by heat, and loosening screws, results in a rattling concern.

SA-026-25

Service Bulletin/Repair Instructions

Instances of coolant leakage have been observed from the EGR bypass hose during maintenance. These issues are typically caused by improper assembly rather than defects in the parts themselves. The pipe includes a brazed R-section (see photo on bottom right). If the hose is installed by pressing it against this R-section, the clamp can shift upward, reducing clamping force and potentially leading to a coolant leak. This Service Alert outlines the correct procedure for assembling the EGR bypass hose and the inspection steps to follow when a coolant leak is detected.

CSP13a Dealer Ltr

Warranty Program/Extension

CSP13 Dealer Letter

Warranty Program/Extension

CSP13 FAQs

Warranty Program/Extension

CSP13 Parts and Warranty

Warranty Program/Extension

CSP13 Repair

Warranty Program/Extension

07-004-25

Service Bulletin/Repair Instructions

SA-020-25

Service Bulletin/Repair Instructions

SA-016-25

Service Bulletin/Repair Instructions

The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. NOTE: The breather threads have a sealant and locking compound that prevents it from being reused. Refer to GEPC for the correct part number of the Differential Breather. The instructions on MGSS will be updated soon to include replacing the breather when replacing the differential with a new unit.

01-003-25

Service Bulletin/Repair Instructions

09-013-25

Service Bulletin/Repair Instructions

SSPD8 FC

Warranty Program/Extension

SSPD8 - SPECIAL SERVICE PROGRAM WARRANTY EXTENSION - MULTI-MODEL - CHECK ENGINE LIGHT ON WITH DTC P0126:00.Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific repair of the fail-safe thermostat in the coolant control valve on certain CX-5, Mazda3, CX-3, Mazda6 and CX-30 vehicles that are equipped with the suspected coolant control valve. The warranty coverage for a specific repair of fail-safe thermostat has been extended to 15 years (180 months) /150,000 miles (240,000 km) whichever comes first, from the original warranty start date. Concern Outline:On certain subject vehicles, the check engine light is illuminated with DTC P0126:00 (Thermostat stuck open) stored in memory and one or more of the following symptoms may occur: Engine takes longer to warm up, Engine temperature gauge fluctuates, Low coolant temperature indicator (blue) light stays on longer or turns on while driving, Poor heater performance, especially at idle.This is a warranty extension for the specified repair only. Inspection and replacement of non-failed parts will not be eligible for reimbursement under this SSP to the dealer or customer. This program extends the warranty period for actual failures due to defects in workmanship or materials in accordance with the Mazda Warranty Policy and Procedures. If a customer arrives at your dealership with the concern described, please repair under this Special Service Program.

SSPD8 Repair

Warranty Program/Extension

01-002-25

Service Bulletin/Repair Instructions

Some vehicles may exhibit oil seepage or oil leak onto the engine front cover, which becomes more apparent with dust adhesion.

SA-014-25

Service Bulletin/Repair Instructions

Some vehicles may experience an engine no start/no crank with either of the following DTC's stored: P0615:12 - Starter relay circuit malfunction B112A:12 - IG2 relay circuit malfunction This may be caused by water contamination/corrosion at electrical connector C-04 due to: Windshield tint installation: Windshield tint installed to block UV light. The water used during the installation of the tint may run down behind the dashboard. Carefully inspect the windshield to see if window tint has been installed or not. Some window tint film appears clear and is for UV light only. Windshield repair/replacement: Poor windshield sealing during installation can cause an internal water leak. Water may run down behind the dashboard.

SA-007-25

Service Bulletin/Repair Instructions

09-002-25a

Service Bulletin/Repair Instructions

Some vehicles may exhibit a partially missing image (shown in the circles below) from the Active Driving Display (ADD) on the front window and/or display.

06-001-25

Service Bulletin/Repair Instructions

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

09-002-25

Service Bulletin/Repair Instructions

Some vehicles may exhibit a partially missing image (shown in the circles below) from the Active Driving Display (ADD) on the front window and/or display.

SSPD8 Owner Letter

Warranty Program/Extension

Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific repair of the fail-safe thermostat installed inside of the suspected coolant control valve on certain 2018-2025 CX-5, 2019-2023 Mazda3, 2019-2022 CX-3, 2018-2021 Mazda6 and 2020-2023 CX-30 vehicles. The warranty coverage for an applicable repair has been extended to 15 years (180 months) /150,000 miles (240,000 km) whichever comes first, from the original warranty start date. If you are a recipient of this notice, your vehicle is included in this warranty extension program. What is the problem? On certain subject vehicles, the check engine light is illuminated with diagnostic trouble code (DTC) P0126, due to the fail-safe thermostat being stuck open. Additionally, you may notice one or more of the following symptoms: -Engine takes longer to warm up. -Engine temperature gauge fluctuates. -Low coolant temperature indicator (blue) light stays on longer or turns on while driving. -Poor heater performance, especially at idle. This warranty extension program applies only to the replacement of fail-safe thermostat of the vehicle exhibiting the concerns mentioned above. If the check engine light illumination is determined to be unrelated to the fail-safe thermostat being stuck open, the inspection and repair are not covered under this program.

CSP12 Parts Warr

Warranty Program/Extension

CUSTOMER SERVICE PROGRAM CSP12 - DENSO LOW-PRESSURE FUEL PUMP CUSTOMER SERVICE PROGRAM WARRANTY EXTENSION: Attention ALL Mazda Dealers: This is a Warranty Extension and not a recall campaign. Repairs are not to be made unless there is a confirmed low-pressure fuel pump failure within the coverage period. As of November 18, 2024 Repair Procedures and Parts and Warranty documents are available.

CSP12 Repair MX5

Warranty Program/Extension

CSP12 FAQs

Warranty Program/Extension

CSP12 Dealer Letter

Warranty Program/Extension

SA-081-24

Service Bulletin/Repair Instructions

Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: seats, steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions.

01-005-24c

Service Bulletin/Repair Instructions

09-047-24

Service Bulletin/Repair Instructions

Some customers may complain that the headlights get foggy or have water spots inside. This concern may be caused by the anti-fog coating not preventing inner condensation under certain situations. To eliminate this concern, the anti-fog coating performance was improved.

SSPD8 Dealer Letter

Warranty Program/Extension

Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific repair of the fail-safe thermostat in the coolant control valve on certain CX-5, Mazda3, CX-3, Mazda6 and CX-30 vehicles that are equipped with the suspected coolant control valve. The warranty coverage for a specific repair of fail-safe thermostat has been extended to 15 years (180 months) /150,000 miles (240,000 km) whichever comes first, from the original warranty start date. Concern Outline: On certain subject vehicles, the check engine light is illuminated with DTC P0126:00 (Thermostat stuck open) stored in memory and one or more of the following symptoms may occur: Engine takes longer to warm up, Engine temperature gauge fluctuates, Low coolant temperature indicator (blue) light stays on longer or turns on while driving, Poor heater performance, especially at idle. This is a warranty extension for the specified repair only. Inspection and replacement of non-failed parts will not be eligible for reimbursement under this SSP to the dealer or customer. This program extends the warranty period for actual failures due to defects in workmanship or materials in accordance with the Mazda Warranty Policy and Procedures. If a customer arrives at your dealership with the concern described, please repair under this Special Service Program.

SA-079-24

Service Bulletin/Repair Instructions

The SKYACTIV-DRIVE FW6A-EL AT uses “Automatic Transmission Fluid (ATF) Type: FZ”. Only use “ATF-FZ” to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.

05-006-24b

Service Bulletin/Repair Instructions

Some customers may complain of a shift shock when shifting from 2nd to 3rd when the engine is cold. This is caused by improper TCM control logic. To eliminate this concern, the TCM control logic has been modified. NOTE: If the calibration file of the concerned vehicle is not found in the Calibration Files Information below, this Service Information is not applicable.

SA-016-24c

Service Bulletin/Repair Instructions

05-006-24

Service Bulletin/Repair Instructions

SA-073-24a

Service Bulletin/Repair Instructions

A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly. Hotline and MASH authorization is not required to order parts for performing this repair. If there are any questions on part ordering or part status, contact the Dealer Assistance Group.

SA-068-24

Service Bulletin/Repair Instructions

Some customers may complain about scratches on the instrument cluster lens.

01-005-24b

Service Bulletin/Repair Instructions

SA-062-24

Service Bulletin/Repair Instructions

SA-016-24b

Service Bulletin/Repair Instructions

SA-057-24

Service Bulletin/Repair Instructions

SA-058-24

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-056-24

Service Bulletin/Repair Instructions

Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way.

SA-053-24

Service Bulletin/Repair Instructions

Auxiliary key blank cutting procedure. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

09-038-24

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the “Speedometer Replacement Label”. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda’s vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO’s services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

SA-051-24

Service Bulletin/Repair Instructions

Some customers may complain about an unusual thumping / rattling noise coming from the engine compartment. The noise is most pronounced under the following conditions: Engine at idle Transmission in drive Foot on the brake pedal A/C OFF Audio OFF

SA-052-24

Service Bulletin/Repair Instructions

SA-050-24

Service Bulletin/Repair Instructions

Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatically. If you confirm that the customer's concern is that the liftgate does not unlatch correctly, follow the repair information below.

SA-008-24a

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

SA-011-24b

Service Bulletin/Repair Instructions

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

04-003-24

Service Bulletin/Repair Instructions

Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application. When the vehicle moves or the brakes are applied the next time, the front brake pads move to the other side, which causes a click noise. Front Brake Noise Symptom 2: Some vehicles may exhibit the brakes having an unusual noise or vibration when applying the brake. This is caused by rust on the brake disk plate’s surface. Rear Brake Noise Symptom 1: Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly and occurs more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support. To eliminate this concern, the material of the pads has been changed to copper-free and the specification of the shims has been changed to a coated spring with tape. Rear Brake Noise Symptom 2: Some vehicles equipped with an electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise.

01-005-24a

Service Bulletin/Repair Instructions

01-008-24

Service Bulletin/Repair Instructions

Some vehicles may exhibit oil seepage or oil leak onto the engine front cover, which becomes more apparent with dust adhesion.

01-005-24 Dlr Ltr

Other

01-005-24

Service Bulletin/Repair Instructions

PF-24-09

Other

A new repair procedure has been developed to address DTC P0126:00 on SKYACTIV-G 2.0/2.5L engines (non-turbo). Mazda has introduced a replacement kit of the thermostat located within the Coolant Control Valve (CCV). NOTE: It is no longer necessary to replace the CCV for this DTC.

SA-011-24a

Other

SA-016-24a

Other

SA-022-24a

Other

Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.

07-003-24a

Service Bulletin/Repair Instructions

Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F (10 °C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced at the supplier.

SA-035-24

Other

There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you about the water pump sealing mechanism and the criteria if replacement is necessary or not.

01-003-24

Service Bulletin/Repair Instructions

SA-032-24

Other

SA-027-24

Service Bulletin/Repair Instructions

Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.

07-003-24

Service Bulletin/Repair Instructions

Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 Â°F (10 Â°C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced at the supplier.

SA-022-24

Service Bulletin/Repair Instructions

SA-016-24

Service Bulletin/Repair Instructions

PF-24-03

Service Bulletin/Repair Instructions

Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). To provide support in such cases, a temporary lookup guide has been developed for assistance.

SA-011-24

Service Bulletin/Repair Instructions

SA-008-24

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

09-006-24

Service Bulletin/Repair Instructions

Some vehicles may exhibit a creaking or clacking noise when operating the power lift gate (PLG). The noise may be caused by the following: Creaking noise: Dust and dirt accumulates on the sealing portion of the PLG drive unit, reducing sealing performance. Snow and water may enter the PLG drive unit. Humidity then causes rust inside of the unit, resulting in noise. Clacking noise: Since the grease applied on the spring end of the PLG drive unit is insufficient, interference noise is caused when the spring end interferes with the spring guide. The noise has been eliminated by the following mass-production changes: Creaking noise: The sealing structure has been modified to prevent dust/dirt from entering the unit. Clacking noise: The production procedure of the PLG drive unit has been modified to apply sufficient grease to spring end.

06-001-24

Service Bulletin/Repair Instructions

Some customers may complain about a creaking, knocking, rattle or clunk noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. To eliminate this concern, the tightening torque for the steering column nut has been increased.

01-005-23a

Service Bulletin/Repair Instructions

Some customers may experience the check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up The engine temperature gauge fluctuates The low coolant temperature indicator (blue) light stays on longer or comes on while driving Poor heater performance, especially at idle

SA-081-23

Service Bulletin/Repair Instructions

06-004-23b

Service Bulletin/Repair Instructions

Some customers may complain about a creaking noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. To eliminate this concern, the tightening torque for the steering column nut has been increased.

09-041-23

Service Bulletin/Repair Instructions

05-005-23a

Service Bulletin/Repair Instructions

Some vehicles may exhibit a chirp noise (stick-slip noise) from the automatic transaxle (AT) when shifting from 3 to 4 while driving. This may be caused by the automatic transaxle fluid (ATF) being contaminated by iron powder due to excessive wearing of the lock up clutch in the torque converter.

01-007-23a

Service Bulletin/Repair Instructions

05-005-23

Service Bulletin/Repair Instructions

02-003-23

Service Bulletin/Repair Instructions

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.

SA-032-23a

Service Bulletin/Repair Instructions

SA-003-23a

Service Bulletin/Repair Instructions

04-001-23b

Service Bulletin/Repair Instructions

Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application. When the vehicle moves or the brakes are applied the next time, the front brake pads move to the other side, which causes a click noise. Front Brake Noise Symptom 2: Some vehicles may exhibit the brakes having an unusual noise or vibration when applying the brake. This is caused by rust on the brake disk plateÃ¢ÂÂs surface. Rear Brake Noise Symptom 1: Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly and occurs more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support. To eliminate this concern, the material of the pads has been changed to copper-free and the specification of the shims has been changed to a coated spring with tape. Rear Brake Noise Symptom 2: Some vehicles equipped with an electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise.

SA-039-23a

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-050-23

Service Bulletin/Repair Instructions

Some customers may complain about scratches on the instrument cluster lens.

SA-037-23a

Service Bulletin/Repair Instructions

A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly. Dealers can now utilize the Limited Parts Ordering (LPO) page on eMDCS to order the repair parts for 2.5L (with cylinder deactivation) and 2.5L turbo cylinder head repairs. Hotline and MASH authorization is not required to order parts for performing this repair. If there are any questions on part ordering or part status, contact the DAG group for assistance.

05-004-23

Service Bulletin/Repair Instructions

Some customers may complain about a surging at low speeds and during acceleration. This surging is in the longitudinal direction, felt about 2 cycles per second, and occurs in the locked up 1st gear. This may be caused by the torque fluctuation and the torsional resonance in the torque converter. To correct this concern, the PCM software has been modified to reduce the torque fluctuation.

09-028-23

Service Bulletin/Repair Instructions

SA-039-23

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-037-23

Service Bulletin/Repair Instructions

A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly. Dealers can now utilize the Limited Parts Ordering (LPO) page on eMDCS to order the repair parts for 2.5L (with cylinder deactivation) and 2.5L turbo cylinder head repairs. Hotline and MASH authorization is not required to order parts for performing this repair. If there are any questions on part ordering or part status, contact the DAG group for assistance.

01-008-23

Service Bulletin/Repair Instructions

Some vehicles may exhibit oil leakage from the drive belt auto tensioner and rattling noises from the engine compartment. This may be caused by insufficient sealing at the drive belt auto tensioner damper when the auto tensioner fully operates under both high ambient temperature and high load conditions. To eliminate this concern, the shape of the drive belt auto tensioner damper has been changed.

SA-036-23

Service Bulletin/Repair Instructions

SA-035-23

Service Bulletin/Repair Instructions

Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.

SA-032-23

Service Bulletin/Repair Instructions

SA-033-23

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

05-002-23

Service Bulletin/Repair Instructions

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738).

SA-031-23

Service Bulletin/Repair Instructions

01-007-23

Service Bulletin/Repair Instructions

01-006-23

Service Bulletin/Repair Instructions

Some vehicles may exhibit oil seepage or oil leak onto the engine front cover, which becomes more apparent with dust adhesion.

SA-023-23

Service Bulletin/Repair Instructions

Some customers may experience any of the following: Engine no start due to battery discharge Ignition cannot be turned OFF Infotainment remains ON after the ignition is turned OFF Infotainment display is blank Commander switch is inoperative Remote transmitters are inoperative This may be caused by a liquid spill at the front cup holder.

09-019-23

Service Bulletin/Repair Instructions

Some customers may complain of foggy rear combination lights (as shown below) after a car wash or heavy rain.

06-001-23a

Service Bulletin/Repair Instructions

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

SA-016-23

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method

SA-012-23

Service Bulletin/Repair Instructions

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

08-002-23

Service Bulletin/Repair Instructions

Some customers may experience the airbag warning light ON with DTC B00A0:09 stored in the SAS control module memory when the battery voltage is low. DTC B00A0:09 (Occupant classification sensor internal signal output unstable). This concern is caused by the low voltage detection time of the occupant classification sensor (OCS) being too short during cranking, which causes detection of the DTC unnecessarily. The concern occurs more often in colder weather when greater electric current is consumed to start the vehicle. To eliminate this concern, the OCS has been modified to avoid unnecessary DTC detection. NOTE: Even if the voltage is recovered after the engine is started, the airbag warning light stays ON during the drive cycle. When the battery voltage becomes stable after the engine is started, the airbag system will operate normally.

09-016-23

Service Bulletin/Repair Instructions

Speedometer replacement procedure

01-005-23

Service Bulletin/Repair Instructions

Some customers may experience the check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up. The engine temperature gauge fluctuates. The low coolant temperature indicator (blue) light stays on longer or comes on while driving. Poor heater performance, especially at idle. NOTE: Vehicles with SKYACTIV-G 2.5T are not applicable. If DTC P2B61:00 (Coolant control valve circuit range/performance) accompanies DTC P0126:00, this TSB is not applicable. Diagnose according to the instructions on MGSS online. Due to production variety of the failsafe thermostat integrated in the coolant control valve, engine coolant may enter into a dry hollow in the failsafe thermostat, resulting in unintended opening of the failsafe thermostat at lower temperatures (104-176 Â°F (40-80 Â°C)). To eliminate this concern, the production process of the coolant control valve has been modified.

08-001-23

Service Bulletin/Repair Instructions

Some vehicles may turn on the passenger seatbelt reminder, even though there is no passenger seated in the vehicle. This concern may be caused by the passenger sensor being too sensitive. To eliminate this concern, the passenger sensor has been modified.

04-001-23a

Service Bulletin/Repair Instructions

Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application. When the vehicle moves or the brakes are applied the next time, the front brake pads move to the other side, which causes a click noise. Front Brake Noise Symptom 2: Some vehicles may exhibit the brakes having an unusual noise or vibration when applying the brake. This is caused by rust on the brake disk plateâs surface. Rear Brake Noise Symptom 1: Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly and occurs more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support. To eliminate this concern, the material of the pads has been changed to copper-free and the specification of the shims has been changed to a coated spring with tape. Rear Brake Noise Symptom 2: Some vehicles equipped with an electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise.

SA-010-23

Service Bulletin/Repair Instructions

Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.

SA-007-23

Service Bulletin/Repair Instructions

The rear differential case could develop a crack in the case. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. This concern is caused when the sliding bearing (1) in the coupling (2) is seized and causes the coupling component to fit loosely. The pinion shaft head (3) then contacts the differential case and causes a crack.

01-004-23

Service Bulletin/Repair Instructions

Some vehicles may have the check engine light on with DTC P0524:00 or P055F:00 stored in memory. Contamination in the engine oil may cause the engine oil solenoid valve to become stuck, resulting in improper operation of the oil pump and improper oil pressure. DTC P0524:00 (Engine oil pressure too low), DTC P055F:00 (Engine oil pressure malfunction). The control software of the PCM has been modified to eliminate this concern. In addition, the production process has been modified to reduce contamination in the engine oil solenoid valve, oil pump, spacer and oil filter.

07-002-23

Service Bulletin/Repair Instructions

Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 Â°F (10Â°C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced since December 2021 at the supplier.

SA-007/23

Service Bulletin/Repair Instructions

The rear differential case could develop a crack in the case NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. This concern is caused when the sliding bearing in the coupling is seized and causes the coupling component to fit loosely. The pinion shaft head then contacts the differential case and causes a crack.

09-006-23

Service Bulletin/Repair Instructions

When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).

RF-23-01

Service Bulletin/Repair Instructions

When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order the required part numbers below. These parts are not listed in GEPC and were previously listed as "non-serviceable" in the cylinder block diagram.

RF-22-01R3

Service Bulletin/Repair Instructions

This Parts Flash replaces RF-22-01R2 released January 04, 2022. It includes new display repair kit part numbers for the 2018-2019 Mazda2, 2018-2020 CX-3 and 2018-2020 MX-5. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit as the supply chain has been heavily impacted due to the global shortage of semiconductors.

SA-001-23a

Service Bulletin/Repair Instructions

Some customers may complain about infotainment center display: - Ghost Touch - DTC B108E:04 may be stored (Touch screen operates by itself) - Surface Peeling - DTC B108E:04 may be stored - Spider Cracks - White dots IMPORTANT NOTE: DO NOT replace the infotainment center display assembly. Low cost repair kits are available to repair the infotainment center display screen.

SA-003/23

Service Bulletin/Repair Instructions

RF-22-01R2

Service Bulletin/Repair Instructions

This Parts Flash replaces RF-22-01R released November 21, 2022. It includes a new display repair kit part number for the 2020-2022 MX-5. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit as the supply chain has been heavily impacted due to the global shortage of semiconductors.

SA-001-23

Service Bulletin/Repair Instructions

SA-078-22

Service Bulletin/Repair Instructions

SA-016-22a

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

MT-004-22

Service Bulletin/Repair Instructions

Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.

04-004-22

Service Bulletin/Repair Instructions

Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application. When the vehicle moves or the brakes are applied the next time, the front brake pads move to the other side, which causes a click noise. Front Brake Noise Symptom 2: Some vehicles may exhibit the brakes having an unusual noise or vibration when applying the brake. This is caused by rust on the brake disk plate's surface. Rear Brake Noise Symptom 1: Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly and occurs more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support. To eliminate this concern, the material of the pads has been changed to copper-free and the specification of the shims has been changed to a coated spring with tape. Rear Brake Noise Symptom 2: Some vehicles equipped with an electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise.

09-018-22b

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.324 or later). The system performance has been improved as follows: Ver. 74.00.324 fixes these software errors (bugs): * If the shift lever is operated quickly while displaying the CarPlayTM screen, the rear view screen may not return to the CarPlayTM screen. * When the gear position is shifted into P from R, the screen may not return to the previous condition before shifting into the R position.

SA-041-22c

Service Bulletin/Repair Instructions

Some customers may complain about infotainment center display: * Ghost Touch * DTC B108E:04 may be stored (Touch screen operates by itself) * Surface Peeling * DTC B108E:04 may be stored * Spider Cracks * White dots

09-003-22b

Service Bulletin/Repair Instructions

Some vehicles may exhibit the following malfunctions: - The film on the center display is peeling off, as shown in the illustration below. This may be caused by cleaning the center display surface. Water and/or a cleaning solution may get into the scratches on the film and cause the film to start peeling (As a result, DTC B108E:04 may be stored). To eliminate this concern, the anti-reflective film has been modified to reduce scratches during cleaning. - The map on the center display may scroll by itself without operating the map (ghost touch). The thermal expansion and contraction of the touch panel may cause a deformation. Loosening of the touch panel resulting in increased wire resistance may be causing the map malfunction (As a result, DTC B108E:04 may be stored). To eliminate this concern, a protection film has been added in the touch panel to prevent deformation.

22-01R

Service Bulletin/Repair Instructions

Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit as the supply chain has been heavily impacted due to the global shortage of semiconductors. Please use the table below when ordering the screen repair kits. This can also be found in Service Alert SA-041/22.

02-004-22a

Service Bulletin/Repair Instructions

SA-074-22

Service Bulletin/Repair Instructions

Some customers may complain the HVAC system not maintaining the correct temperature or the ambient (outside) temperature reading incorrectly. This is caused by a failure in the ambient temperature sensor. To correct this issue, the ambient temperature sensor has been modified.

SA-075-22

Service Bulletin/Repair Instructions

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Cell phone charger/accessory in 12V socket (engine no start or unable to turn off) 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple CarplayÃÂ¢ÃÂÃÂ¢/ Android AutoÃÂ¢ÃÂÃÂ¢ will not connect) 6. Over-sized wheels/tires (incorrect GPS location)

15-002-22a

Service Bulletin/Repair Instructions

Some vehicles may exhibit either or both of the following symptoms. 1. The SCBS warning light is illuminated with DTC U045A:68 [FORWARD SENSING CAMERA (FSC)]. U045A:68 Error signal received from parking assist unit 2. The parking sensor indicator is flashing with one or more of the following DTCs of PARKING ASSIST SYSTEM. B1B36:14 Front corner ultrasonic sensor (RH) circuit malfunction B1B36:2A Front corner ultrasonic sensor (RH) characteristic malfunction B1B38:14 Front ultrasonic sensor (RH) circuit malfunction B1B38:2A Front ultrasonic sensor (RH) characteristic malfunction B1B40:14 Front corner ultrasonic sensor (LH) circuit malfunction B1B40:2A Front corner ultrasonic sensor (LH) characteristic malfunction B1B42:14 Front ultrasonic sensor (LH) circuit malfunction B1B42:2A Front ultrasonic sensor (LH) characteristic malfunction Due to insufficient waterproof performance of the front harness short cords (1), water may enter in and accumulate in the C-11 (LH) or C-12 (RH) connectors (2) causing a short circuit between wires and an improper signal being sent from the parking (ultrasonic) sensor to the parking sensor unit. To eliminate this concern, the production process of the front harness short cord has been improved to increase waterproof performance.

01-013-22

Service Bulletin/Repair Instructions

Some customers may experience the CHECK ENGINE light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: * The engine takes longer to warm up * The engine temperature gauge fluctuates * The low coolant temperature indicator (blue) light stays on longer or comes on while driving * Poor heater performance, especially at idle NOTE: * Vehicles with SKYACTIV-G 2.5T are not applicable. * If DTC P2B61:00 (Coolant control valve circuit range/performance) accompanies, this information is not applicable. Diagnose according to the instructions in MGSS. Due to production variety of the failsafe thermostat integrated in the coolant control valve, engine coolant may enter into a dry hollow in the failsafe thermostat, resulting in unintended opening of the failsafe thermostat at lower temperatures (104-176 ÃÂ°F (40-80 ÃÂ°C)). To eliminate this concern, the production process of the coolant control valve has been modified.

SA-008-22a

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-068-22

Service Bulletin/Repair Instructions

The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.

SA-066-22

Service Bulletin/Repair Instructions

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: * C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] * B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles built on or before March 2, 2019] * No DTC - Warning Message only [Gen 7 vehicles built after March 2, 2019] DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. * In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). * In other cases this DTC might be found without a related customer concern. NOTE: In most cases, no dealer visit is necessary.

SA-067-22

Service Bulletin/Repair Instructions

Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: * The Forward Sensing Camera (FSC) cannot detect target objects due to one of the following: - The windshield is dirty - The FSC lens is foggy - There is low visibility due to rain, fog or snow - It is at night and there is not enough light - There is direct or reflected sunlight on the FSC - There is problem with the FSC * There is a problem with the AUTOHOLD control function. * There is a problem with the electric parking brake (EPB).

SA-065-22

Service Bulletin/Repair Instructions

Some vehicles equipped with a coolant control valve may exhibit difficulties when refilling the coolant because the control valve is closed and air in the engine cannot escape during ignition ON. Therefore, turn the ignition OFF when refilling engine coolant using the radiator filler neck.

01-012-22

Service Bulletin/Repair Instructions

Some vehicles may exhibit accumulation of dried coolant (1) around the water pipe (2). This is caused by a gap between the housing and pipe due to a press fitting during the manufacturing process. The accumulated coolant is solidified and plugs the gap in high temperature environment and the seepage is stopped and does not progress. This is normal and does not require a part replacement, clean off the dried coolant from around the pipe with a wire brush.

01-010-22

Service Bulletin/Repair Instructions

Some customers may experience a squeaking noise may be heard from the exhaust manifold when the idle speed drops from fast idle to normal idle speed during cold start. This is caused by a variable valve being stuck in the closed position. When returning from fast idle to normal, the stuck valve suddenly opens due to thermal change around it which causes abnormal noise. To eliminate this concern, the internal design of the exhaust manifold has been modified.

RF-22-01

Service Bulletin/Repair Instructions

Some customers may complain about infotainment center display ghost touch (touch screen operates by itself), surface peeling or spider cracks. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit as the supply chain has been heavily impacted due to the global shortage of semiconductors.

SA-041-22

Service Bulletin/Repair Instructions

Some customers may complain about infotainment center display: - Ghost Touch (Touch screen operates by itself) - Surface Peeling - Spider Cracks Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit.

SA-001-22d

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

09-004-22a

Service Bulletin/Repair Instructions

Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from a high pressure car washer and/or condensation may drip onto the switch connector and cause corrosion. To eliminate this concern, the PLG rear switch has been modified with a waterproof connector. Some Mazda3, CX-30 and MX-30 customers may complain that the vehicle door locking system does not work when the door lock switch on the liftgate interior trim is pressed. DTC B11C4:23 (BCM - liftgate lock switch circuit malfunction) may be stored. This may be caused during a high pressure car wash and/or condensation. Water may enter through the rear center brand emblem base component and drip onto the switch connector causing corrosion. The rusted connector may also cause a battery drain. To eliminate this concern, the rear center brand emblem base has been modified to prevent water entry (Mazda3) and the rear harness has been modified to prevent water infiltration (Mazda3, CX-30 and MX-30).Ã¢ÂÂ

01-008-22

Service Bulletin/Repair Instructions

Some vehicles may experience a lack of power and the check engine light on with DTC P061B:00 stored in PCM memory under one of the following conditions (A or B). - DTC P061B:00 - [PCM] Internal control module torque calculation performance problem. Condition Condition Description A When cranking is interrupted (likely occurs when the brake pedal is released during cranking) B When accelerating from 1300-1600 rpm with wide open throttle Due to an improper control logic of the PCM, the engine torque calculation error detection is too sensitive. To eliminate this concern, the PCM software has been modified.

SA-050-22

Service Bulletin/Repair Instructions

09-024-22

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.

02-002-22

Service Bulletin/Repair Instructions

Some customers may complain about oil seepage or oil leakage from the rear shock absorbers. This concern may be due to a lack of sealing performance. To eliminate the oil seepage/leakage, the rear shock absorbers production process has been modified.

SA-044-22

Service Bulletin/Repair Instructions

Some customers may complain about an unusual thumping / rattling noise coming from the engine compartment. The noise is most pronounced under the following conditions: - Engine at idle - Transmission in drive - Foot on the brake pedal - A/C OFF - Audio OFF The noise may be caused by loose fitting heater hoses vibrating the heater hose bracket protector. Page

01-006-22

Service Bulletin/Repair Instructions

This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.

01-005-22

Service Bulletin/Repair Instructions

Some customers may experience a check engine light illumination with DTCs P24C6:00, P24C7:00, P24AE:00, P24B1:00 and/or P24AF:00 stored in PCM memory. - P24C6:00 - PM sensor: internal temperature sensor malfunction (1DC DTC) - P24C7:00 - PM sensor temperature circuit range/performance (2DC DTC) - P24AE:00 - PM sensor control circuit range/performance problem (1DC DTC) - P24B1:00 - PM sensor circuit high input (1DC DTC) - P24AF:00 - PM sensor circuit range/performance (2DC DTC) [Particulate Matter (PM) Sensor] DTCs may be caused by the following: - DTC P24C6:00: May be caused by water condensation in the exhaust system which may accumulate on the PM sensor element and result in cracks. - DTCs P24AE:00, P24B1:00, P24AF:00: May also be caused by water condensation in the exhaust system which may accumulate on the PM sensor element and result in an incorrect output signal. To eliminate these DTCs, the following improvements have been made: - The PM sensor has been improved (DTC P24C6:00). - The mounting orientation of the PM sensor has been changed to reduce water accumulation (DTCs P24AE:00, P24B1:00, P24AF:00). - The detection condition of DTCs P24AE:00 and P24B1:00 has been changed to 2DC, which will no longer detect a temporary incorrect sensor output.

SA-039-22

Service Bulletin/Repair Instructions

Some customers may complain about scratches on the instrument cluster lens.

04-002-22a

Service Bulletin/Repair Instructions

Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly and occurs more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support. To eliminate this concern, the material of the pads has been changed to copper-free and the specification of the shims has been changed to a coated spring with tape.

SA-038-22

Service Bulletin/Repair Instructions

Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.

09-003-22a

Service Bulletin/Repair Instructions

Some vehicles may exhibit the following malfunctions: - The film on the center display is peeling off, as shown in the illustration below. This may be caused by cleaning the center display surface. Water and/or a cleaning solution may get into the scratches on the film and cause the film to start peeling. To eliminate this concern, the anti-reflective film has been modified to reduce scratches during cleaning. - The map on the center display may scroll by itself without operating the map (ghost touch). The thermal expansion and contraction of the touch panel may cause a deformation. Loosening of the touch panel resulting in increased wire resistance may be causing the map malfunction. To eliminate this concern, a protection film has been added in the touch panel to prevent deformation.

09-018-22

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.311 or later).

02-004-22

Service Bulletin/Repair Instructions

SA-001-22c

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns.

01-004-22

Service Bulletin/Repair Instructions

Some customers may experience the CHECK ENGINE light ON at idle with DTC P22FB:00 [DCU] and P1640:00 [PCM] stored in memory. *P22FB:00 [DCU]: NOx sensor No.1: On-board diagnostics canceled *P1640:00 [PCM]: Powertrain DTCs available in dosing control unit This is caused by a false malfunction detection occurring under certain conditions. To eliminate this concern, the detection condition of DTC P22FB:00 has been changed.

SA-026-22

Service Bulletin/Repair Instructions

Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)

08-003-22

Service Bulletin/Repair Instructions

Some customers may experience the airbag warning light ON with DTC B00A0:09 stored in the SAS control module memory when the battery voltage is low. *DTC B00A0:09 (Occupant classification sensor internal signal output unstable) This concern is caused by the low voltage detection time of the occupant classification sensor (OCS) being too short during cranking, which causes detection of the DTC unnecessarily. The concern occurs more often in colder weather when greater electric current is consumed to start the vehicle. To eliminate this concern, the OCS has been modified to avoid unnecessary DTC detection. NOTE: *Even if the voltage is recovered after the engine is started, the airbag warning light stays ON during the drive cycle. *When the battery voltage becomes stable after the engine is started, the airbag system will operate normally.

04-002-22

Service Bulletin/Repair Instructions

Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly. The squeak noise may occur more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support.

09-015-22

Service Bulletin/Repair Instructions

Some vehicles may exhibit corrosion on the liftgate lock striker. This may be caused by water penetrating from micro cracks existing on the lock striker's coating surface that reacts with zinc contained in the undercoating and produces the corrosion. To eliminate this concern, a modified undercoating has been established for the liftgate lock striker.

SA-018-22

Service Bulletin/Repair Instructions

The WSM shows 3 possible crankshaft sprocket and timing chain combinations (Type A, B and C), but some vehicles have been produced with a combination of Type A timing chain with 2 yellow-colored links with a Type B crankshaft sprocket.

02-003-22

Service Bulletin/Repair Instructions

Some customers may complain that the steering wheel is off center more than 3ÃÂ° even when driving straight on a flat road.

SA-016-22

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

02-002/22

Service Bulletin/Repair Instructions

SA-014-22

Service Bulletin/Repair Instructions

Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.

04-001/22

Service Bulletin/Repair Instructions

Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5 (Click noise): 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes while moving forward at slow speeds. Cause: Due to deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application. When the vehicle moves or the brakes are applied the next time, the front brake pads move to the other side, which causes a click noise. Mass-Production Change: None 2016-2018 CX-9 (Squeak noise): During light braking. Cause: Occurs when the front brake pads have been worn to certain levels. As the pads wear, the chamfer goes away and the grease between the pad and the shim deteriorates. Mass-Production Change: As of Apr. 27, 2018, the chamfer shape of the brake pad was improved to increase durability.

01-003/22

Service Bulletin/Repair Instructions

SA-001-22b

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

SA-013-22

Service Bulletin/Repair Instructions

SA-006-22a

Service Bulletin/Repair Instructions

MT-003/22

Service Bulletin/Repair Instructions

Some customers may complain about a tapping or knocking noise coming from the rear seat after fuel fill. The concern will likely occur if the fuel tank is overfilled (more fuel is added after the fuel pump nozzle shuts off automatically) or filled up normally in high ambient temperatures and the fuel expands. No repair is needed. Explain to the customer not to continue filling after nozzle shut off. Refer customer to Owner's Manual Warning:

01-002/22

Service Bulletin/Repair Instructions

Some vehicles may exhibit a fuel odor at the left / rear area of the vehicle while the engine is idling that usually occurs when the fuel tank is warmed up in hot weather and/or after long distance driving. Depending on wind direction and/or parking environment, the odor may be more noticeable. The odor may be caused by evaporative gas from the gas outlet vent.

SA-006-22

Service Bulletin/Repair Instructions

00-001-22

Service Bulletin/Repair Instructions

SA-009-22

Service Bulletin/Repair Instructions

SA-001-22

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

SA-008-22

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

MT-001-22

Service Bulletin/Repair Instructions

Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions. Use a clean towel damped in leather/vinyl cleaner or mild soap to clean the steering wheel. NOTE: Upholstery maintenance and care information can also be found in the Owner's Manual.

09-003/22

Service Bulletin/Repair Instructions

Some vehicles may exhibit the following malfunctions: 1. The film on the center display is peeling off, as shown in the illustration below. This may be caused by cleaning the center display surface. Water and/or a cleaning solution may get into the scratches on the film and cause the film to start peeling. To eliminate this concern, the anti-reflective film has been modified to reduce scratches during cleaning. 2. The map on the center display may scroll by itself (without operating the map). The thermal expansion and contraction of the touch panel may cause a deformation. Loosening of the touch panel resulting in increased wire resistance may be causing the map malfunction. To eliminate this concern, a protection film has been added in the touch panel to prevent deformation.

09-004/22

Service Bulletin/Repair Instructions

Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from a high pressure car washer and/or condensation may drip onto the switch connector and cause corrosion. To eliminate this concern, the PLG rear switch has been modified with a waterproof connector. Some Mazda3, CX-30 and MX-30 customers may complain that the vehicle door locking system does not work when the door lock switch on the liftgate interior trim is pressed. DTC B11C4:23 (BCM - liftgate lock switch circuit malfunction) may be stored. This may be caused during a high pressure car wash and/or condensation. Water may enter through the rear center brand emblem base component and drip onto the switch connector causing corrosion. The rusted connector may also cause a battery drain. To eliminate this concern, the rear center brand emblem base has been modified to prevent water entry (Mazda3) and the rear harness has been modified to prevent water infiltration (Mazda3, CX-30 and MX-30).

15-002/22

Service Bulletin/Repair Instructions

15-001/22

Service Bulletin/Repair Instructions

Some vehicles equipped with Blind Spot Monitoring (BSM) may experience a BSM indicator light on the outer door mirror, even if there is no vehicle in the alert (blind spot) area. NOTE: This concern occurs only after a cold start. As the BSM control module temperature rises, the BSM system returns to normal operation. Due to BSM control module production variances, a false detection may occur in some units when the BSM temperature in the control module has not yet reached normal operating temperature. To eliminate this concern, the control logic of the BSM control module has been modified.

SA-001/22

Service Bulletin/Repair Instructions

Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 Other Symptoms No. 12 How to update the Navigation SD Card Map No. 13 How to Check Navi SD Card VIN Lock

SA-031-21c

Service Bulletin/Repair Instructions

New Cylinder Head Assembly Established: A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly.

01-006-21-3779b

Service Bulletin/Repair Instructions

Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.

09-009-21-3759a

Service Bulletin/Repair Instructions

Rusty Panel at Bottom (Inner Side) of Doors: Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/sand adhering to the side sill, which scratches the paint surface when the door is opened/closed. The mud/sand is most likely brought in by the driver and/or passenger when stepping in and out of the vehicle.

09-028-21-3748a

Service Bulletin/Repair Instructions

Whistling Noise From Front Door Window Glass or Windshield When Driving At Highway Speed: Some customers may complain about a whistling noise heard from the top of the A-pillar area and/or the top of windshield area when driving at highway speeds. When driving under the following conditions, a negative pressure is generated on the doors and the windshield pulling them outward and resulting in weatherstrip vibration. - The vehicle is exposed to a side wind while driving at highway speeds. - The vehicle is exposed to a strong side wind while driving at a speed slightly higher than highway speed. Customers having this concern should have their vehicle repaired using the following repair procedure.

09-016-21-3797c

Service Bulletin/Repair Instructions

Some vehicles may exhibit rust or paint peeling at the inside edge of the front door(s). This may be caused by dust adhering between the front door edge and the rear door weatherstrip, which rubs/damages the paint during vehicle operation (door opening/closing and vibration while driving). NOTE: If the rust/paint peeling is seen on the outer side of the door, this service bulletin does not apply.

15-004-21-3835

Service Bulletin/Repair Instructions

NOTE: This Service Information is only applicable for vehicles equipped with a Forward Sensing Camera (FSC), KDD1-67-XCX and GSH7-67-XCX*. If B61L-67-XCX* appears in the GEPC search, the VIN is applicable for this repair only if the part has been previously replaced with KDD1-67-XCX. Some vehicles may exhibit the master warning light (and other warning lights) illuminated while driving, with DTC B115E:76 stored in memory.

SA-019-21e

Service Bulletin/Repair Instructions

MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns

09-033-21-3847

Service Bulletin/Repair Instructions

Some customers may complain that the rear door seaming welt (1) comes off when stepping in and/or out of the vehicle. This is caused by the gripping force of the seaming welt being insufficient for frequent usage of the rear seat (vehicle used for ride sharing). No mass production change is planned.

SA-052-21

Service Bulletin/Repair Instructions

For improvement of electrical diagnosis, the SKYACTIVÃÂ® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIVÃÂ® vehicles and compare suspect terminal drag with a good know terminal.To measure the voltage/resistance avoiding any terminal damage.

SA-050-21a

Service Bulletin/Repair Instructions

Some customers may complain about an unusual thumping / rattling noise coming from the engine compartment. The noise is most pronounced under the following conditions: Engine at idle, Transmission in drive, Foot on the brake pedal, A/C OFF, Audio OFF, The noise may be caused by loose fitting heater hoses vibrating the heater hose bracket protector.

MT-002-21a

Service Bulletin/Repair Instructions

Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. E85: A blend of 85% ethanol and 15% gasoline All Mazda vehicles can run on gasoline containing up to 10% ethanol (E10) but only some 1999-2001 B3000 trucks can run on gasoline with more than 10% ethanol blended. E10 compatible vehicles: All Mazda vehicles. E85 compatible vehicles: 1999-2001 B3000 Mazda trucks with the 8th VIN digit is V.

SA-031-21b

Service Bulletin/Repair Instructions

07-004-21-3830

Service Bulletin/Repair Instructions

Some vehicles may exhibit insufficient A/C performance / insufficient airflow from vents or ducts. These concerns may be caused by an evaporator temperature sensor malfunction due to insufficient water-proofing. This may result in a detection error and therefore, improper operation of the A/C system. To eliminate this concern, the production process of the evaporator temperature sensor has been modified to ensure proper water-proofing.

SA-019-21d

Service Bulletin/Repair Instructions

MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

01-011-21-3800a

Service Bulletin/Repair Instructions

Some customers may experience the CHECK ENGINE light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up, The engine temperature gauge fluctuates, The low coolant temperature indicator (blue) light stays on longer or comes on while driving, Poor heater performance, especially at idle. NOTE: Vehicles with SKYACTIV-G 2.5T are not applicable. Due to production variety of the failsafe thermostat integrated in the coolant control valve, engine coolant may enter into a dry hollow in the failsafe thermostat, resulting in unintended opening of the failsafe thermostat at lower temperatures (104-176 ÃÂ°F (40-80 ÃÂ°C)). To eliminate this concern, the production process of the coolant control valve has been modified.

15-003-21-3828

Service Bulletin/Repair Instructions

MT-002-21

Service Bulletin/Repair Instructions

Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of 85% ethanol and 15% gasoline, All Mazda vehicles can run on gasoline containing up to 10% ethanol (E10) but only some 1999-2001 B3000 trucks can run on gasoline with more than 10% ethanol blended. E10 compatible vehicles: All Mazda vehicles. E85 compatible vehicles: 1999-2001 B3000 Mazda trucks with the 8th VIN digit is V. What if a customer puts E85 in there Mazda vehicle? Symptoms include: Rough Running, Lean Codes, Misfires and/or misfire codes, Lack of power, Poor fuel economy, Spark knock, Mechanical engine damage.

09-028-21-3748

Service Bulletin/Repair Instructions

Some customers may complain about a whistling noise heard from the top of the A-pillar area when driving at highway speeds. When driving under following conditions, a negative pressure is generated on the doors pulling them outward and resulting in weatherstrip vibration. The vehicle is exposed to a side wind while driving at highway speeds. The vehicle is exposed to a strong side wind while driving at a speed slightly higher than highway speed.

SA-047-21

Service Bulletin/Repair Instructions

If you receive a customer concern about the CHECK ENGINE light coming on and DTC P3400 (cylinder deactivation system malfunction) stored, the cylinder deactivation oil control valve may be plugged with plastic debris from the oil filter wrapper. The debris may enter the center of the oil filter when poking a hole in the filter wrapper during removal, and then travel through the engine and plug the cylinder deactivation oil control valve.

04-004-21-3821

Service Bulletin/Repair Instructions

Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. These concerns may be caused because the automatic EPB caliper release timing is too late for the movement of the vehicle. NOTE: Frequent usage of the EPB automatic release function may promote uneven rear brake pad wear. To eliminate these concerns, the EPB control module logic has been modified.

09-016-21-3797b

Service Bulletin/Repair Instructions

09-021-21-3818b

Service Bulletin/Repair Instructions

All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.230 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of MazdaÃ¢ÂÂs continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on. Updating MAZDA CONNECT to the latest version will erase any customization created by unauthorized software. Unauthorized customization software will not work on the latest version of MAZDA CONNECT software. The latest version of MAZDA CONNECT software cannot be rolled back to an earlier version. Mazda does not recommend unauthorized customization of MAZDA CONNECT due to the possibility of unexpected problems. Any issues related to this will not be covered under Mazda warranty policy.

07-003-21-3825

Service Bulletin/Repair Instructions

Some vehicles may exhibit a squeaking noise from the blower motor while it is operating. This is caused by burrs that were not trimmed completely in the manufacturing process of the blower motor. To eliminate this concern, the manufacturing process of the blower motor has been modified to efficiently trim burrs.

05-001-21-3826

Service Bulletin/Repair Instructions

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. 1 (oil pressure switch B) stuck on, P0847:00 - Oil pressure switch No. 2 (oil pressure switch A) stuck on, P0872:00 - Oil pressure switch No. 3 (oil pressure switch A) stuck on, P0780:00 - Gear shifting malfunction, P1738:00 Automatic transaxle internal malfunction. This is caused by the oil pressure switch A and/or B at the control valve body temporarily or permanently getting stuck due to contamination entering the passage. To correct the problem, some mass production changes have been implemented to reduce contamination and improve the DTC diagnostic logic. NOTE: If the vehicle also has a delayed engagement concern, this TSB is not applicable. Refer to the instructions on MGSS (SLOW ENGAGING AFTER OPERATING SELECTOR LEVER FROM N TO D POSITION [FW6A-EL/FW6AX-EL]) or (SLOW ENGAGING AFTER OPERATING SELECTOR LEVER FROM N TO D POSITION [EW6A-EL/EW6AX-EL]) for proper diagnosis and repair procedure.

SA-019-21c

Service Bulletin/Repair Instructions

MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

01-006-21-3779a

Service Bulletin/Repair Instructions

09-025-21-3824

Service Bulletin/Repair Instructions

This service bulletin provides information regarding the proper use of the driverÃ¢ÂÂs floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage.

SA-046-21

Service Bulletin/Repair Instructions

Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.

09-021-21-3818a

Service Bulletin/Repair Instructions

AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.367 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazdas continuing efforts to improve safety and reduce driver distraction.

SA-031-21a

Service Bulletin/Repair Instructions

02-002-21-3769a

Service Bulletin/Repair Instructions

09-016-21-3797a

Service Bulletin/Repair Instructions

15-002-21-3812

Service Bulletin/Repair Instructions

Some customers may experience a SBS/SCBS, LAS/LDWS and/or HBC warning light on. A system error message may also be found in the center display. DTC U3000:04-0A (Forward sensing camera (FSC) internal malfunction). DTC U3000:04-0A (Forward sensing camera (FSC) internal malfunction) is stored in the FSC module and cannot be erased. This concern may be caused by a hardware failure of an internal device of the FSC, which results in a malfunction detection. To eliminate this concern, the production process of the FSC has been modified.

09-021-21-3818

Service Bulletin/Repair Instructions

AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.367 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of MazdaÃ¢ÂÂs continuing efforts to improve safety and reduce driver distraction.

SA-019-21a

Service Bulletin/Repair Instructions

MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

SA-042-21

Service Bulletin/Repair Instructions

Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.) placed on the front passenger's seat.

SA-030-21a

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method A. Auxiliary Key Trace Cut Method If only one auxiliary key is lost/missing, some key cutting machines can trace cut a new key blank. 1. Trace cut the new auxiliary key blank(s). B. Auxiliary Key Code Cut Method If both auxiliary keys are lost/missing, use this method for cutting new auxiliary key blank(s). 1. Confirm you have access to a Mazda approved key cutting machine. See Ã¢ÂÂMazda Approved Key Cutting MachineÃ¢ÂÂ table.

SA-041-21

Service Bulletin/Repair Instructions

Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the "Attachments" section once a part is selected. Accessories E-catalog For models prior to 2016: Accessory Parts and Installation Instructions

SA-040-21

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

04-002-21-3809

Service Bulletin/Repair Instructions

Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise.

SA-029-21a

Service Bulletin/Repair Instructions

APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNECT Updates -> Apple Carplay / Android Auto MDARS Activation Instructions

MT-003-21

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflections all converge at one point, focusing and concentrating the light onto the street below.

09-016-21-3797

Service Bulletin/Repair Instructions

09-015-21-3805

Service Bulletin/Repair Instructions

Some CX-5 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from condensation may drip onto the switch connector and cause corrosion. To eliminate this concern, the PLG rear switch has been modified with a waterproof connector. Some Mazda3 customers may complain that the vehicle door locking system does not work when the door lock switch on the liftgate interior trim is pressed. DTC B11C4:23 (BCM - liftgate lock switch circuit malfunction) may be stored. This may be caused during a high pressure car washer. Water may enter through the rear center brand emblem base component and drip onto the switch connector causing corrosion. NOTE: The rusted connector may also cause a battery drain. To eliminate this concern, the rear center brand emblem base has been modified to prevent from water entry.

SA-036-21

Service Bulletin/Repair Instructions

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles], B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles build on or before March 2, 2019], No DTC - Gen 7 vehicles built after March 2, 2019, DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.

SA-034-21

Service Bulletin/Repair Instructions

When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the DCA8000 OR GR8 battery charger SST to maintain battery voltage.

SA-032-21

Service Bulletin/Repair Instructions

SA-033-21

Service Bulletin/Repair Instructions

The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles.

SA-031-21

Service Bulletin/Repair Instructions

A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly. DUE TO A SUPPLY ISSUE FOR CYLINDER HEADS, GASKET SETS, AND PARTIAL ENGINE, PLEASE CONTACT HOTLINE FOR REPAIR GUIDANCE.

MT-001-21

Service Bulletin/Repair Instructions

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed.

SA-030-21

Service Bulletin/Repair Instructions

Auxiliary key blank cutting procedure: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method, B. Auxiliary Key Code Cut Method

01-002-21-3767a

Service Bulletin/Repair Instructions

Some vehicle may exhibit a tapping noise from the engine during idling; etc., and synchronized to the engine rpm. The tapping noise may be caused by the switchable hydraulic lash adjuster (HLA), which may not work properly due to air bubbles accumulated in the oil passage in it. To eliminate this concern, the switchable HLA has been modified for increased oil supply to reduce air bubbles in the oil passage. NOTE: The switchable HLA can be pressed down with a finger if air bubbles have accumulated in it.

01-004-21-3773a

Service Bulletin/Repair Instructions

SA-029-21

Service Bulletin/Repair Instructions

APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlayÃ¢ÂÂ¢ / Android AutoÃ¢ÂÂ¢, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNECT Updates -> Apple Carplay / Android Auto MDARS Activation Instructions

01-011-21-3800

Service Bulletin/Repair Instructions

01-008-21-3787

Service Bulletin/Repair Instructions

Some vehicles may experience a lack of power and the check engine light on with DTC P061B:00 stored in PCM memory under one of the following conditions (A or B). DTC P061B:00 - [PCM] Internal control module torque calculation performance problem. Due to an improper control logic of the PCM, the engine torque calculation error detection is too sensitive. To eliminate this concern, the PCM software has been modified.

08-002-21-3788

Service Bulletin/Repair Instructions

09-009-21-3759

Service Bulletin/Repair Instructions

Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/sand adhering to the side sill, which scratches the paint surface when the door is opened/closed. The mud/sand is most likely brought in by the driver and/or passenger when stepping in and out of the vehicle.

09-008-21-3791

Service Bulletin/Repair Instructions

Some customers may notice the flock finishing on the door sash molding is peeled off (as shown below) when opening the frozen door. This concern may be caused by insufficient durability due to an improper production process of the door sash moldings. To eliminate this concern, the production process of the door sash moldings has been changed.

SA-017-21a

Service Bulletin/Repair Instructions

CHECK ENGINE LIGHT ON WITH DTC P0126:00 AND ENGINE RUNNING COOLER THAN NORMAL / POOR HEATER PERFORMANCE / LOW ENGINE COOLANT TEMPERATURE (BLUE) LIGHT ON: Some customers may experience the CHECK ENGINE LIGHT ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up. The engine temperature gauge fluctuates. The low coolant temperature indicator (blue) light stays on longer or comes on while driving. Poor heater performance, especially at idle.

SA-017-21

Service Bulletin/Repair Instructions

Some customers may experience the CHECK ENGINE LIGHT ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up. The engine temperature gauge fluctuates. The low coolant temperature indicator (blue) light stays on longer or comes on while driving. Poor heater performance, especially at idle.

CSP05c

Service Bulletin/Repair Instructions

MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offered beginning with 20MYvehicles. These technology changes are scheduled to occur in late 2021 as our service provider transitions away from a 3G network which currently supports the MMS application and its vehicle operations for all active legacy accounts. As a result, the MMS application and its vehicle operations will no longer work after September 30. 2021 for these legacy accounts and their respective vehicle owners. In an effort to provide advance notice and be transparent, and also to lessen the inconvenience of this situation - On 11/12/2020, all active MMS account holders will be informed of this news and will be presented with their choice of one of following goodwill offers: A new, replacement remote-engine start system (key fob transmitter type), Installation of Apple CarPlay / Android Auto, A $1000 voucher towards the purchase or lease of a new Mazda vehicle

CSP05d

Service Bulletin/Repair Instructions

01-005-21-3778

Service Bulletin/Repair Instructions

The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.

01-006-21-3779

Service Bulletin/Repair Instructions

01-004-21-3773

Service Bulletin/Repair Instructions

01-003-21-3776

Service Bulletin/Repair Instructions

02-003-21-3777

Service Bulletin/Repair Instructions

Some customers may complain that the steering wheel is off center more than 3ÃÂ° even when driving straight on a flat road.

07-001-21-3775

Service Bulletin/Repair Instructions

SA-008-21

Service Bulletin/Repair Instructions

DTC P0942:49 is missing from the Workshop Manual on MGSS. Follow the repair procedure below to repair the vehicle until the information is added.

00-001-21-3768

Service Bulletin/Repair Instructions

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

02-002-21-3769

Service Bulletin/Repair Instructions

09-002-21-3770

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer

09-003-21-3771

Service Bulletin/Repair Instructions

When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).

09-004-21-3772

Service Bulletin/Repair Instructions

Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of stains can be removed with a heat gun or an infrared drier.

CSP05b

Service Bulletin/Repair Instructions

MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offered beginning with 20MYvehicles. These technology changes are scheduled to occur in late 2021 as our service provider transitions away from a 3G network which currently supports the MMS application and its vehicle operations for all active legacy accounts. As a result, the MMS application and its vehicle operations will no longer work after September 30. 2021 for these legacy accounts and their respective vehicle owners. In an effort to provide advance notice and be transparent, and also to lessen the inconvenience of this situation - On 11/12/2020, all active MMS account holders will be informed of this news and will be presented with their choice of one of following goodwill offers: A new, replacement remote-engine start system (key fob transmitter type), Installation of Apple CarPlay / Android Auto, A $1000 voucher towards the purchase or lease of a new Mazda vehicle

02-001-21-3766

Service Bulletin/Repair Instructions

01-002-21-3767

Service Bulletin/Repair Instructions

05-002-20-3704b

Service Bulletin/Repair Instructions

SA-004-20c

Service Bulletin/Repair Instructions

In order to ensure key code security, MNAO has restricted key code access for the new auxiliary key. This Service Alert provides information on how to obtain the 10-digit key code needed for cutting a new auxiliary key blank if all auxiliary keys are lost.

04-005-20-3687a

Service Bulletin/Repair Instructions

09-007-20-3674a

Service Bulletin/Repair Instructions

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.

SA-058-20c

Service Bulletin/Repair Instructions

SA-035-20b

Service Bulletin/Repair Instructions

MT-006-20

Service Bulletin/Repair Instructions

Some customers may complain about the following MAZDA CONNECTÃ¢ÂÂ¢ Temperature Warning message: Ã¯ÂÂ· Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECTÃ¢ÂÂ¢ screen temperature is above 176 degrees Fahrenheit (80 degrees Celsius).

SA-047-20b

Service Bulletin/Repair Instructions

CRACKED REAR DIFFERENTIAL. The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles.

09-036-20-3756

Service Bulletin/Repair Instructions

Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTHÃÂ® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTHÃÂ® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010.

CSP05a

Service Bulletin/Repair Instructions

MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offered beginning with 20MYvehicles. These technology changes are scheduled to occur in late 2021 as our service provider transitions away from a 3G network which currently supports the MMS application and its vehicle operations for all active legacy accounts. As a result, the MMS application and its vehicle operations will no longer work after September 30. 2021 for these legacy accounts and their respective vehicle owners. In an effort to provide advance notice and be transparent, and also to lessen the inconvenience of this situation - On 11/12/2020, all active MMS account holders will be informed of this news and will be presented with their choice of one of following goodwill offers: A new, replacement remote-engine start system (key fob transmitter type), Installation of Apple CarPlayÃ¢ÂÂ¢ / Android AutoÃ¢ÂÂ¢, A $1000 voucher towards the purchase or lease of a new Mazda vehicle

CSP05

Service Bulletin/Repair Instructions

MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offered beginning with 20MYvehicles. These technology changes are scheduled to occur in late 2021 as our service provider transitions away from a 3G network which currently supports the MMS application and its vehicle operations for all active legacy accounts. As a result, the MMS application and its vehicle operations will no longer work after September 30. 2021 for these legacy accounts and their respective vehicle owners. In an effort to provide advance notice and be transparent, and also to lessen the inconvenience of this situation - On 11/12/2020, all active MMS account holders will be informed of this news and will be presented with their choice of one of following goodwill offers: A new, replacement remote-engine start system (key fob transmitter type), Installation of Apple CarPlayÃ¢ÂÂ¢ / Android AutoÃ¢ÂÂ¢, A $1000 voucher towards the purchase or lease of a new Mazda vehicle

MT-005-20

Service Bulletin/Repair Instructions

Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary: Engine Oil Consumption Inspection Guideline 1. Record the vehicle mileage. 2. Engine at normal operating temperature, top off engine oil level to the full mark on the dipstick. 3. Ask the customer to return to the dealer after 1200 miles to recheck the engine oil level. 4. After 1200 miles, engine at normal operating temperature, check the engine oil level on the dipstick. 5. Is the engine oil level above the low mark on the dipstick? ÃÂ¯ÃÂÃÂ· Yes - No repair is necessary. ÃÂ¯ÃÂÃÂ· No - Proceed to MGSS online or Workshop Manual (section 01-03 NO. 16 HIGH OIL CONSUMPTION/LEAKAGE).

05-005-20-3752

Service Bulletin/Repair Instructions

SA-071-20

Service Bulletin/Repair Instructions

Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a SKYACTIV cylinder head, but it is no longer available. The following 3 adhesives are alternatives available as an equivalent to Loctite 962T: Loctite 272, Loctite 518 Threebond TB-1386H

SA-070-20

Service Bulletin/Repair Instructions

APPLE CARPLAY / ANDROID AUTO FREQUENTLY ASKED QUESTIONS (FAQ): NOTE: The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS - Infotainment - MAZDA CONNECT Updates - Apple Carplay / Android Auto MDARS Activation Instructions

SA-047-20a

Service Bulletin/Repair Instructions

CRACKED REAR DIFFERENTIAL: Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory.

04-007-20-3713

Service Bulletin/Repair Instructions

SA-069-20

Service Bulletin/Repair Instructions

ACCESSORY INSTRUCTIONS LOCATION: Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.mazdausa.com

01-012-20-3738

Service Bulletin/Repair Instructions

Some vehicles may experience the check engine light on with DTCs P2096:00, P2097:00 and/or P0524:00 that cannot be cleared by itself, and the check engine light stays on even if the detection condition has gone.Ã¯ÂÂ· P2096:00 - Air fuel too lean Ã¯ÂÂ· P2097:00 - Air fuel too rich Ã¯ÂÂ· P0524:00 - Engine oil pressure too low. This concern may be caused by improper PCM control logic. The PCM software has been modified to eliminate this concern.

02-007-20-3729

Service Bulletin/Repair Instructions

05-002-20-3704a

Service Bulletin/Repair Instructions

09-030-20-3740

Service Bulletin/Repair Instructions

SA-061-20a

Service Bulletin/Repair Instructions

If you receive a customer concern about the CHECK IN light coming on and DTC P3400 (cylinder deactivation system malfunction) stored, the cylinder deactivation oil control valve may be plugged with plastic debris from the oil filter wrapper. The debris may enter the center of the oil filter when poking a hole in the filter wrapper during removal, and then travel through the engine and plug the cylinder deactivation oil control valve.

06-003-20-3718b

Service Bulletin/Repair Instructions

Some customers may complain of a steering wheel vibration (in a rotational direction), when they are not holding onto the steering wheel. The vibration stops when holding onto the steering wheel or when driving. This may be caused by improper control logic of the EPS control module. To eliminate this concern, the EPS control logic has been modified.

15-003-20-3737

Service Bulletin/Repair Instructions

Some vehicles may exhibit that the SBS/SCBS warning light (amber) turns ON right after the engine is started with DTC U0420:68 [FSC] stored in memory. Ã¯ÂÂ· DTC U0420:68 [Forward sensing camera (FSC)]: Error signal received from electric power steering (EPS) control module. For Mazda6 and CX-5, the following error messages may appear in the instrument cluster. Ã¯ÂÂ· Front camera sensor system malfunction Ã¯ÂÂ· Forward Smart City Brake Support Malfunction Ã¯ÂÂ· Driver attention alert system malfunction. This may be caused by the battery voltage falling and the EPS control module failing the initial learning for the steering center position while cranking. The FSC detects the error notified by the EPS control module. To correct this concern, the control software of the EPS control module has been modified while the repair procedure modifies the FSC for earlier repairs in the market.

09-028-20-3733

Service Bulletin/Repair Instructions

Some vehicles may have a loose rear bumper reflector without any visible external damage to the rear bumper cover. Due to an external force applied to the bumper cover, one of the brackets fastening the reflector to the bumper cover may have become detached.

09-029-20-3732

Service Bulletin/Repair Instructions

Some vehicles may exhibit poor fitting rear door weatherstrips at the lower/front location. The weatherstrips may be deformed by frequent contact with passengers entering and exiting the vehicle, causing the weatherstrip joint to become enlarged. The enlarged weatherstrip joint does not grip the door panel tight enough when it is refitted.

06-003-20-3718

Service Bulletin/Repair Instructions

SA-058-20b

Service Bulletin/Repair Instructions

SA-063-20

Service Bulletin/Repair Instructions

When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the GR8 battery charger SST to maintain battery voltage.

SA-062-20

Service Bulletin/Repair Instructions

Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: Ã¯ÂÂ· The Forward Sensing Camera (FSC) cannot detect target objects due to one of the following: Ã¯ÂÂ· The windshield is dirty Ã¯ÂÂ· The FSC lens is foggy Ã¯ÂÂ· There is low visibility due to rain, fog or snow Ã¯ÂÂ· It is at night and there is not enough light Ã¯ÂÂ· There is direct or reflected sunlight on the FSC Ã¯ÂÂ· There is problem with the FSC Ã¯ÂÂ· There is a problem with the AUTOHOLD control function. Ã¯ÂÂ· There is a problem with the electric parking brake (EPB).

MT-003-20

Service Bulletin/Repair Instructions

Some customers may complain about an inoperative power liftgate (PLG) and the any of the following DTC's stored in memory: Ã¯ÂÂ· U3003:16 (Power liftgate (PLG) control module power supply voltage low input) Ã¯ÂÂ· U3003:17 (Power liftgate (PLG) control module power supply voltage high input). This may be caused by low or high vehicle battery voltage.

SA-058-20a

Service Bulletin/Repair Instructions

SA-061-20

Service Bulletin/Repair Instructions

If you receive a customer concern about the CHECK IN light coming on and DTC P3400 (cylinder deactivation system malfunction) stored, perform the inspection in the Repair Procedure.

MT-002-20

Service Bulletin/Repair Instructions

New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010.

SA-058-20

Service Bulletin/Repair Instructions

09-006-20-3673a

Service Bulletin/Repair Instructions

When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).

MT-001-20

Service Bulletin/Repair Instructions

05-003-20-3725

Service Bulletin/Repair Instructions

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). This is caused by the oil pressure switch A and/or B at the control valve body temporarily or permanently getting stuck due to contamination entering the passage. To correct the problem, some mass production changes have been implemented to reduce contamination and improve the DTC diagnostic logic.

SA-055-20a

Service Bulletin/Repair Instructions

If a customer comes in with the following concerns: Ã¯ÂÂ· OIL PRESSURE WARNING light and/or the CHECK ENGINE light ON. Ã¯ÂÂ· DTC P055F and/or P0524 stored. Ã¯ÂÂ· No driveability concern or engine mechanical noise. Ã¯ÂÂ· Outside the VIN range in TSB 01-020/18.

SA-055-20

Service Bulletin/Repair Instructions

If a customer comes in with the following concerns, perform the inspection procedure. Ã¯ÂÂ· OIL PRESSURE WARNING light and/or the CHECK ENGINE light ON. Ã¯ÂÂ· DTC P055F and/or P0524 stored. Ã¯ÂÂ· No driveability concern or engine mechanical noise. Ã¯ÂÂ· Outside the VIN range in TSB 01-020/18.

SA-026-20a

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

08-001-20-3696a

Service Bulletin/Repair Instructions

Some customers may experience the airbag warning light ON with DTC B00A0:09 stored in the SAS control module memory when the battery voltage is low. Ã¯ÂÂ· DTC B00A0:09 (Occupant classification sensor internal signal output unstable). This concern is caused by the low voltage detection time of the occupant classification sensor (OCS) being too short during cranking, which causes detection of the DTC unnecessarily. The concern occurs more often in colder weather when greater electric current is consumed to start the vehicle. To eliminate this concern, the OCS has been modified to avoid unnecessary DTC detection. NOTE: Ã¯ÂÂ· Even if the voltage is recovered after the engine is started, the airbag warning light stays ON during the drive cycle. Ã¯ÂÂ· When the battery voltage becomes stable after the engine is started, the airbag system will operate normally.

SA-053-20

Service Bulletin/Repair Instructions

When replacing manual or automatic transmission, make sure to remove the plug from the old transmission (as shown below) and then re-install it to the new transmission with a new washer. The new transmissions (including remanufactured A/T) have a shipping plug, as shown in the figures (M/T: black, rubber made; A/T: pink and black, with breather). This plug is for shipping use only and needs to be removed in order to re-install the original plug from the old transmission.

SA-051-20

Service Bulletin/Repair Instructions

Some vehicles may experience an engine no start/no crank with either of the following DTC's stored: P0615:12 - Starter relay circuit malfunction B112A:12 - IG2 relay circuit malfunction. This may be caused by water contamination/corrosion at electrical connector C-04 due to: Windshield tint installation: Windshield tint installed to block UV light. The water used during the installation of the tint may run down behind the dashboard. Carefully inspect the windshield to see if window tint has been installed or not. Some window tint film appears clear and is for UV light only. Windshield repair/replacement: Poor windshield sealing during installation can cause an internal water leak. Water may run down behind the dashboard.

09-019-20-3686

Service Bulletin/Repair Instructions

Some customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from condensation may drip onto the switch connector and cause corrosion.

SA-047-20

Service Bulletin/Repair Instructions

Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory.

01-006-20-3695

Service Bulletin/Repair Instructions

SA-025-20a

Service Bulletin/Repair Instructions

A valve tapping or knocking noise may be heard from the top end after the engine cools down (the vehicle is parked overnight) or after it has been idling for an extended time. The tapping noise will decreases as the vehicle is being driven or if the rpm is held above 2500 -3000 RPM. This may be caused by the valve Hydraulic Lifters (HLA) bleeding down as the engine cools or when the engine has been idling for an extended period of time, creating excessive valve lash clearance.

00-001-20-3689

Service Bulletin/Repair Instructions

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

SA-035-20a

Service Bulletin/Repair Instructions

Some customers may experience the CHECK ENGINE LIGHT ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Ã¯ÂÂ· The engine takes longer to warm up. Ã¯ÂÂ· The engine temperature gauge fluctuates. Ã¯ÂÂ· The low coolant temperature indicator (blue) light stays on longer or comes on while driving. Ã¯ÂÂ· Poor heater performance, especially at idle.

SA-041-20

Service Bulletin/Repair Instructions

Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.

04-005-20-3687

Service Bulletin/Repair Instructions

SA-036-20

Service Bulletin/Repair Instructions

The ownerÃ¢ÂÂs manual contains procedures and precautions for the maintenance and cleaning of plastic parts, like the brand emblem. However, it is still important to remind customers about these precautions. Customers should never use inadequate, harsh or aggressive cleaning products on plastic parts. CAUTION: Be aware that when cleaning the brand emblem, never use cleaning products that are highly acidic/alkaline detergent, organic solvents or those with aggressive chemical products, otherwise, the brand emblem may become cracked and/or deformed (as shown in the example below). Always refer customers to the ownerÃ¢ÂÂs manual for proper cleaning using cold or lukewarm water and a mild, neutral detergent.

SA-037-20

Service Bulletin/Repair Instructions

Some vehicles may have one of the following DTCs stored in memory: Ã¯ÂÂ· C1001:92 - Forward sensing camera (FSC) poor field of view Ã¯ÂÂ· B14F0:92 - General temporary failure in forward sensing camera (FSC) DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. Ã¯ÂÂ· In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). Ã¯ÂÂ· In other cases this DTC might be found without a related customer concern. NOTE: Instrument Cluster Multi-Information Display Warning Messages vary depending on vehicle year/model. See the Owner's Manual for details.

SA-034-20

Service Bulletin/Repair Instructions

DTC P0942:49 TROUBLESHOOTING: P0942:49 is missing from the Workshop Manual on MGSS. Follow the repair procedure below to repair the vehicle until the information is added to the Workshop Manual.

SA-035-20

Service Bulletin/Repair Instructions

02-004-20-3685

Service Bulletin/Repair Instructions

SA-030-20

Service Bulletin/Repair Instructions

Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. NOTE: The following Caution is included with every ATX that requires configuration.

04-003-20-3668

Service Bulletin/Repair Instructions

Some vehicles may exhibit grooves (1) in rear brake disc plate(s), as shown below. This concern is mostly found on new or low mileage vehicles, when the brakes are new. The grooves may be caused through abrasion from the accumulation of metal particles from the rear brake disc plates. The metal particles get caught between the brake pads and disc plates causing groove damage. To eliminate this concern, the disc plate surface honing process has been changed to reduce metal particle formation.

SA-011-20a

Service Bulletin/Repair Instructions

Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle.

01-003-20-3654

Service Bulletin/Repair Instructions

Some customers may experience a check engine light illumination with DTCs P24C6:00, P24AE:00, P24B1:00 and/or P24AF:00 stored in PCM memory. P24C6:00 - PM sensor: internal temperature sensor malfunction (1DC DTC) P24AE:00 - PM sensor control circuit range/performance problem (1DC DTC) P24B1:00 - PM sensor circuit high input (1DC DTC) P24AF:00 - PM sensor circuit range/performance (2DC DTC) [Particulate Matter (PM) Sensor] DTCs may be caused by the following: DTC P24C6:00: May be caused by water condensation in the exhaust system which may accumulate on the PM sensor element and result in cracks. DTCs P24AE:00, P24B1:00, P24AF:00: May also be caused by water condensation in the exhaust system which may accumulate on the PM sensor element and result in an incorrect output signal. To eliminate these DTCs, the following improvements have been made: The PM sensor has been improved (DTC P24C6:00). The mounting orientation of the PM sensor has been changed to reduce water accumulation (DTCs P24AE:00, P24B1:00, P24AF:00). The detection condition of DTCs P24AE:00 and P24B1:00 has been changed to 2DC, which will no longer detect a temporary incorrect sensor output

SA-025-20

Service Bulletin/Repair Instructions

A valve tapping or knocking noise may be heard from the top end after the engine cools down (the vehicle is parked overnight) or after it has been idling for an extended time. The tapping noise will decreases as the vehicle is being driven or if the rpm is held above 2500-3000 RPM. This may be caused by the valve Hydraulic Lifters (HLA) bleeding down as the engine cools or when the engine has been idling for an extended period of time, creating excessive valve lash clearance.

SA-026-20

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Audio System, BluetoothÃÂ®, Center Dislay, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, Noise, Reboot / Frozen Screen / Slow Response, USB / Aux Voice Command, How to Check Navi SD Card VIN Lock.

SA-019-20

Service Bulletin/Repair Instructions

01-002-20-3678

Service Bulletin/Repair Instructions

Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed.Ã¯ÂÂ· P2610:00: Instrument cluster internal engine off timer performance problem Ã¯ÂÂ· P2507:00: PCM battery voltage low input. As a past malfunction, the customer will not notice it (no warning light illuminated), but the DTC may be found during a vehicle service. P2507 in this situation is only applicable on 2016 and later models. This is caused by the engine being started 3 or more times after a short duration of engine off (less than 15 seconds) with the room fused removed. NOTE: The odometer will display Ã¢ÂÂF0-002Ã¢ÂÂ during transport mode (room fuse 15A removed). Transport mode is canceled when room fuse 15A is installed or the vehicle odometer is more than 12.4mi (20km).Vehicles in dealer inventory with this concern should be repaired using the following repair procedure.

02-003-20-3677

Service Bulletin/Repair Instructions

Some customers may complain that the steering wheel is off center more than 3ÃÂ° even when driving straight on a flat road. Customers having this concern should have their vehicle repaired using the following repair procedure.

SA-009-20

Service Bulletin/Repair Instructions

LACK OF POWER UNDER HEAVY LOAD WITH NO WARNING LIGHTS OR DTCS: Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.

SA-011-20

Service Bulletin/Repair Instructions

Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle.

09-006-20-3673

Service Bulletin/Repair Instructions

When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).

09-007-20-3674

Service Bulletin/Repair Instructions

09-008-20-3675

Service Bulletin/Repair Instructions

SA-005-20

Service Bulletin/Repair Instructions

THUMPING/RATTLING NOISE FROM ENGINE COMPARTMENT: Some customers may complain about an unusual thumping/rattling noise coming from the engine compartment. The noise is most pronounced under the following conditions: Ã¯ÂÂ· Engine at idle Ã¯ÂÂ· Transmission in drive Ã¯ÂÂ· Foot on the brake pedal Ã¯ÂÂ· A/C OFF Ã¯ÂÂ· Audio OFF The noise may be caused by loose fitting heater hoses vibrating the heater hose bracket protector.

02-002-20-3651

Service Bulletin/Repair Instructions

09-003-20-3671

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealerÃ¢ÂÂs responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Ã¯ÂÂ· Mazda vehicles are manufactured with tamper-proof speedometers. Ã¯ÂÂ· When a speedometer is replaced, the new speedometer will read zero (0) miles. Ã¯ÂÂ· This procedure is extremely important to accurately represent actual vehicle mileage. Ã¯ÂÂ· Prior to speedometer removal, complete the information required on the Ã¢ÂÂSpeedometer Replacement LabelÃ¢ÂÂ. Labels can only be ordered through Mazda eStore. Ã¯ÂÂ· In an effort to achieve a higher level of Customer Experience and retain the value of MazdaÃ¢ÂÂs vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOÃ¢ÂÂs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

09-002-20-3667

Service Bulletin/Repair Instructions

Some customer may complain of warping on the driver and/or passenger side seat cushion trim, which may cause poor appearance complaints. This is caused by a gap between the leather seat surface and the seat cushion pad due to insufficient tension on the seat trim. To eliminate this concern, a non-woven fabric has been attached to the backside of the seat trim to increase tension.

02-007-19-3645

Service Bulletin/Repair Instructions

Some vehicles may exhibit corrosion of the wheel nuts. This is caused by torsional stress concentrating on the tip of the wheel nut because of the thin and long shape of the nut, which damages the coating and causes the corrosion. To correct this issue, the width across the flats of the wheel nuts have been changed from 17mm to 21mm.

09-022-19-3599a

Service Bulletin/Repair Instructions

MT-002-19

Service Bulletin/Repair Instructions

If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely. Metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold. When the new engine assembly is installed, debris in the intake manifold will be ingested into the new engine and cause internal damage.

SA-058-19

Service Bulletin/Repair Instructions

WARRANTY GUIDELINES FOR RETURNED TRANSMISSION CORES. Be advised that the Mazda Remanufactured Transmission Center (MRTC) has found that up to 30% of the returned transmission cores either included the wrong transmission oil cooler, or the oil cooler was missing altogether. IMPORTANT NOTE: ALWAYS REMEMBER TO INCLUDE THE ORIGINAL OIL COOLER WITH THE RETURNED TRANSMISSION CORE!

07-002-19-3616a

Service Bulletin/Repair Instructions

01-022-19-3657

Service Bulletin/Repair Instructions

There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Bulletin is to inform you about the water pump sealing mechanism and the criteria if replacement is necessary or not.

SA-027-19

Service Bulletin/Repair Instructions

Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/. Audio/Electrical, Exterior, Interior: - Mazda Mobile Start (MMS) - Remote Engine Start - Wireless Charging Pad - Mirror - Navigation - Rear Parking Sensors - Rear Seat Entertainment - Smartphone Screen Mirroring - Bumper Trim/Guards - Door Mirror Caps - Fog Lights - Moonroof Wind Deflector - Roof Rack - Side Window Deflectors - Splash Guards - Trailer Hitch - Thule Products - Wheels Locks - Aero Kit - Air Dam - Rear Spoiler - Tunnel Under Bars - Lower Arm Bar - Side Sill Extensions - Arm Rest - Illuminated Door sill Trim Plates - Interior Lighting

SA-053-19

Service Bulletin/Repair Instructions

GUIDE LINES AND PHOTOS TO DETERMINE IF FLUID/OIL SEEPAGE OR LEAK IS SEVERE ENOUGH TO REQUIRE WARRANTY REPAIR OR TO CLEAN AND MONITOR. Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is severe enough to require a repair, or just to clean the area and monitor it at the next service.

01-019-19-3628

Service Bulletin/Repair Instructions

SA-012-19b

Service Bulletin/Repair Instructions

A valve tapping or knocking noise may be heard from the top end after the engine cools down (the vehicle is parked overnight) or after it has been idling for an extended time. The tapping noise will decreases as the vehicle is being driven or if the rpm is held above 2500-3000 RPM. This may be caused by the valve Hydraulic Lifters (HLA) bleeding down as the engine cools or when the engine has been idling for an extended period of time, creating excessive valve lash clearance.

MT-004-19

Service Bulletin/Repair Instructions

Some customers may complain about: Ã¯ÂÂ· Intermittent engine no start Ã¯ÂÂ· Instrument cluster red security indicator light ON Ã¯ÂÂ· Engine Start/Start Button Amber indicator light flashing Ã¯ÂÂ· Battery discharge Ã¯ÂÂ· Electrical relay buzzing noise Ã¯ÂÂ· DTC B13D3:94 (Communication error with remote transmitter) stored.This may be caused by: Ã¯ÂÂ· A key in a purse near a cell phone. The cell phone radio waves may interrupt the immobilizer system. Ã¯ÂÂ· An aftermarket cell phone charger. The charger may produce electrical noise that interrupts the immobilizer system. Ã¯ÂÂ· An aftermarket GPS tracker. Some aftermarket devices that are wired to the vehiclesÃ¢ÂÂs wiring harness may create unusual electrical symptoms.

SA-049-19

Service Bulletin/Repair Instructions

Some customers may complain about a Mazda Mobile Start (MMS) system malfunction. Use the information below to troubleshoot the customers complaint: Ã¯ÂÂ· MAZDA MOBILE START (MMS) TROUBLESHOOTING GUIDE Ã¯ÂÂ· CANNOT COMMUNICATE WITH VEHICLE Ã¯ÂÂ· ERROR MESSAGE INSTALLED ON ANDROID DEVICES Ã¯ÂÂ· COMMUNICATION ERRORS Ã¯ÂÂ· MMS CHECK MODE - Use to verify system operation (see below).

01-017-19-3601

Service Bulletin/Repair Instructions

Some customers may complain about a vibration through the driver and passenger seats at idle in (D)rive and (R)everse when the engine rpm drops down to 550. This vibration is caused by: 1.5L The No.3 and No.4 engine mount rubber hardening during vehicle usage at high ambient temperatures which decreases the damping force. 2.0L Components of the No.3 engine mount rubber melting inside the mount at high ambient temperatures which creates deposits on the engine mount plate that restrict engine mount plate movement. Mass production change has not been determined at this time, but modified No.3 and No.4 engine mounts have been newly established as service parts. Their material and spring characteristic have been changed.

RF-18-02R3

Service Bulletin/Repair Instructions

On May 1, 2018, Japan produced vehicles starting using 17 mm hex lug nuts instead of 21 mm on the same size thread. When installing new lug nuts or the accessory Wheel Lock Set, make sure to use the appropriate part number for the vehicle you are working on. NOTE: The Mazda3 produced in Mexico is not affected. Use the GEPC or the Mazda Accessory web site [MXConnect (dealers.mazdausa.com)] to look up the correct part number for the vehicle you are working on.

07-007-19-3638

Service Bulletin/Repair Instructions

Some customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a plugged heater core. For 2014-2016 Mazda6 and 2013-2016 (US spec) / 2017 (Mexico spec) CX-5, the CHECK ENGINE light may turn on with DTC P011A:00 (ECT sensor No.1/No.2 performance problem) stored at the same time. NOTE: Refer to TSB 01-015/15 if the customer is using a block heater at temperatures below freezing. To solve this concern, two mass production changes have been implemented. a) The concentration of the coolant has been increased so that the amount of the contained anti-rust additive is higher. b) The composition of the coolant has been changed (the ratio of the anti-rust additive has increased).

MT-003-19

Service Bulletin/Repair Instructions

Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary:

SA-041-19

Service Bulletin/Repair Instructions

If a customer comes in with the following concerns, contact Hotline for assistance. OIL PRESSURE WARNING light and/or the CHECK ENGINE light ON, DTC P055F and/or P0524 stored, No drivability concern or engine mechanical noise, Outside the VIN range in TSB 01-020/18.

04-004-19-3622

Service Bulletin/Repair Instructions

SA-040-19

Service Bulletin/Repair Instructions

09-034-19-3617

Service Bulletin/Repair Instructions

Some vehicles may exhibit cracking (1) at the lower part of the rear side, rear door garnish (2). This concern is caused by excess stress applied to the rear door garnish. To eliminate this concern, the clip and tape position on the rear door garnish has been improved.

09-032-19-3579

Service Bulletin/Repair Instructions

Some customers may experience improper operation of the rear parking system with beep sounds coming from the rear parking sensor when there are no obstacles behind the vehicle. This occurs when the blower fan is on (at any fan speed) and the transmission is in "R" position. The concern is caused by electrical noise from the blower fan controller circuit affecting the rear parking sensor circuit. To eliminate this concern, the harness to the rear parking sensor has been twisted to improve its tolerance to electrical noise.

09-033-19-3590

Service Bulletin/Repair Instructions

Some vehicles may exhibit the rear parking sensor beeping without any obstacles behind it when the shift lever is shifted into Reverse. This concern only occurs when the rear USB power outlet (1) is broken. This is caused by noise from USB interference with the harness of the rear parking sensor (when the USB power outlet is broken).To correct this issue, the configuration of the USB power outlet has been changed to improve durability.

01-015-19-3626

Service Bulletin/Repair Instructions

09-020-19-3524a

Service Bulletin/Repair Instructions

09-010-19-3624

Service Bulletin/Repair Instructions

Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.The front fender stay (2) newly painted surface at ground point (3), where attachment bolt (4) is seated, may create a poor front harness ground connection. Customers concern can be resolved by sanding off paint at ground point (3) where attachment bolt (4) is seated. After installing the bolt (4), apply touch-up paint to the exposed base material area of the front fender stay.

09-031-19-3625

Service Bulletin/Repair Instructions

After the installation of a new instrument cluster, the message "Fctry" or ÃÂ¢ÃÂÃÂFactoryÃÂ¢ÃÂÃÂ is displayed instead of the odometer. This concern may also occur when a room fuse is installed in a new vehicle. Some new instrument clusters are in the factory mode setting. Factory mode cancellation is required. NOTE: The concern is applicable to Calsonic Kansei instrument clusters. Not all trim levels are affected.

SA-012-19

Service Bulletin/Repair Instructions

On some vehicles, a tapping or knocking noise may be heard from the top end after the engine cools down (vehicle is parked overnight) or after it has been idling for an extended time. The tapping noise will decreases as the vehicle is being driven or if the RPM is held above 2500-3000 RPM. Click here for an example of the noise. Contact Hotline for instructions.

01-014-19-3618

Service Bulletin/Repair Instructions

Some customers may experience a check engine light illuminating with DTC P0012:00 stored in PCM memory. DTC P0012:00 - Electric variable valve timing control system: Over-retarded. NOTE: This concern occurs only on vehicles with PCMs manufactured by MITSUBISHI. Due to improper control logic of the PCM, a false error may be detected. To eliminate this concern, the PCM software has been modified.

SA-029-19a

Service Bulletin/Repair Instructions

The database error discovered with IDS 114.00-114.02 release has been fixed with IDS 114.04 release and is now available for download.

SA-003-19

Service Bulletin/Repair Instructions

Some vehicles may have one of the following DTCs stored in memory: C1001:92 - Forward sensing camera (FSC) poor field of view. B14F0:92 - General temporary failure in forward sensing camera (FSC). DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.NOTE: Instrument Cluster Multi-Information Display Warning Messages vary depending on vehicle year/model. See the Owner's Manual for details. If the vehicle has this DTC, DO NOT replace the FSC. Read below.

SA-031-19

Service Bulletin/Repair Instructions

Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.

01-011-19-3586a

Service Bulletin/Repair Instructions

Some customers may experience a check engine light illuminating with DTC P2096:00 stored in PCM memory. DTC P2096:00 - Air fuel too lean. NOTE: This concern occurs only on vehicles with PCMs manufactured by MITSUBISHI. Due to improper control logic of the PCM, a false error may be detected. To eliminate this concern, the PCM software has been modified.

SA-026-19a

Service Bulletin/Repair Instructions

Not only does the diesel engine have unique features compared with a traditional gasoline engine, but the Mazda SKYACTIV-D 2.2L has many unique features even when compared with a conventional diesel engine. For this reason, we are providing the following necessary basic information for service. Please familiarize yourself with the material so that you understand and can explain the unique features and operation of this engine. I. TECHNICAL FEATURES: Common Rail Injection System, Diesel Particulate Filter (DPF), Selective Catalytic Reduction (SCR) System, NSC (NOx Storage Catalyst) Control. II. CUSTOMER ADVICE: Before Driving, Starting the Engine, Turning the Engine Off, When Driving, Maintenance. III. REPAIR: Fuel Injector Installation. IV. PRE-DELIVERY INSPECTION (PDI): Diesel Particulate Filter (DPF) Regeneration.

01-013-19-3605

Service Bulletin/Repair Instructions

Some customers may experience both the check engine light and Selective Catalytic Reduction (SCR) warning light illuminating at the same time. This concern may be caused by lower and/or higher pressures that are detected, which are caused by micro air bubbles that remain inside the urea tank. The micro air bubbles are created at the production line when the liquid (urea) is poured quickly into the urea tank. To eliminate this concern, the pump filter will be modified to reduce any remaining micro air bubbles.

07-002-19-3616

Service Bulletin/Repair Instructions

SA-029-19

Service Bulletin/Repair Instructions

Due to a database error discovered with IDS 114.00-114.02 release (which affects Recall 3719F), it will be necessary to uninstall IDS 114 and install IDS 113.00 and 113.06 update. The Recall can be performed after removing IDS 114 and installing IDS 113. This SA will be updated when more information is available.

04-003-19-3589a

Service Bulletin/Repair Instructions

Some vehicles may experience the TCS/DSC indicator light and the TPMS warning light both ON with DTC C0051:62 stored in memory. DTC C0051:62 - The difference between the initial learned value of the steering angle (as calculated by each sensor) and the steering angle (as calculated by the steering angle sensor) while driving in a straight line, has exceeded its allowable tolerance (or threshold). NOTE: For vehicles equipped with the Smart City Brake System (SCBS), the master warning light also comes ON with the message "SCBS Inspection Required" in the display. The symptoms may occur when the following conditions are met: After starting the engine, the vehicle is driven backwards while the steering wheel is turned to the left or to the right or going forward over a bump while turning the steering wheel. The vehicle is then driven forward and begins accelerating while the steering wheel is still turned. To eliminate this concern, the DSC HU/CM software has been changed.

SA-026-19

Service Bulletin/Repair Instructions

Not only does the diesel engine have unique features compared with a traditional gasoline engine, but the Mazda SKYACTIV-D 2.2L has many unique features even when compared with a conventional diesel engine. For this reason, we are providing the following necessary basic information for service. Please familiarize yourself with the material so that you understand and can explain the unique features and operation of this engine. I. TECHNICAL FEATURES: Common Rail Injection System, Diesel Particulate Filter (DPF), Selective Catalytic Reduction (SCR) System, NSC (NOx Storage Catalyst) Control, II. CUSTOMER ADVICE: Before Driving, Starting the Engine, Turning the Engine Off, When Driving, Maintenance III. REPAIR: Fuel Injector Installation IV. PRE-DELIVERY INSPECTION (PDI): Diesel Particulate Filter (DPF) Regeneration

09-022-19-3599

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.335C or later). NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of MazdaÃ¢ÂÂs continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on. Updating MAZDA CONNECT to the latest version will erase any customization created by unauthorized software.Unauthorized customization software will not work on the latest version of MAZDA CONNECT software. The latest version of MAZDA CONNECT software cannot be rolled back to an earlier version. Mazda does not recommend unauthorized customization of MAZDA CONNECT due to the possibility of unexpected problems. Any issues related to this will not be covered under Mazda warranty policy.

SA-022-19

Service Bulletin/Repair Instructions

If you receive a customer complain of lack of power, rough idle, engine noise with stored DTC's P0340:00, P0304:00, P3400:00, P349B:00, and/or P3498:00, perform the following.

06-003-19-3588

Service Bulletin/Repair Instructions

Some customers may notice the heated steering wheel shuts off by itself after approx. 5 - 7 minutes after turning it on. The heated steering wheel is designed to stay on for 30 minutes before shutting off by itself. This may be due because the temperature around the thermostat is greatly increased due to the incorrect positioning of the steering wheel heating element. This results in the electrical supply to the heater being prematurely shut off. To eliminate this concern, the position of the steering wheel heating element has been changed and aluminum tape has been applied to it.

05-004-19-3466

Service Bulletin/Repair Instructions

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. 1 (oil pressure switch B) stuck on P0847:00 - Oil pressure switch No. 2 (oil pressure switch A) stuck on P0872:00 - Oil pressure switch No. 3 (oil pressure switch A) stuck on P0877:00 - Oil pressure switch No. 4 (oil pressure switch B) stuck on P0780:00 - Gear shifting malfunction P1738:00 - Automatic transaxle internal malfunction This is caused by the oil pressure switch A and/or B at the control valve body temporarily or permanently getting stuck due to contamination entering the passage. To correct the problem, some mass production changes have been implemented to reduce contamination and improve the DTC diagnostic logic. NOTE: If the vehicle also has a delayed engagement concern, this TSB is not applicable. Refer to the instructions on MGSS (SLOW ENGAGING AFTER OPERATING SELECTOR LEVER FROM N TO D POSITION [FW6A-EL/FW6AX-EL]) or (SLOW ENGAGING AFTER OPERATING SELECTOR LEVER FROM N TO D POSITION [EW6A-EL/EW6AX-EL]) for proper diagnosis and repair procedure.

SA-015-19a

Service Bulletin/Repair Instructions

If you receive a customer concern with the check engine light coming on and DTC P3400 (cylinder deactivation system malfunction) stored, perform the inspection in the Repair Procedure.

SA-011-19a

Service Bulletin/Repair Instructions

Some vehicles may display some (or all) of the following symptoms: Check engine light on wit DTC P061B Surging on acceleration Transmission will not shift past 4th gear Various U codes (U0401 ABS, U0401, U0415 FSC, U0301, U0316 SBS/MRCC, U0442 TCM) may be set

01-010-19-3582a

Service Bulletin/Repair Instructions

Some vehicles may experience a lack of power and the check engine light on with DTC P61B:00 stored in the PCM memory when driving in high temperatures at high elevations. DTC P061B:00 - [PCM] Internal control module torque calculation performance problem This concern may be caused by improper PCM control logic. The engine torque calculation error may increase in high temperatures at high elevations. To eliminate this concern, the PCM software has been modified.

SA-006-19a

Service Bulletin/Repair Instructions

Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.

09-020-19-3524

Service Bulletin/Repair Instructions

Some customer may complain of warping on the driver seat cushion trim, which may cause poor appearance complaints. This is caused by a gap between the leather seat surface and the seat cushion pad due to insufficient tension on the seat trim. To eliminate this concern, a non-woven fabric has been attached to the backside of the seat trim to increase tension.

04-003-19-3589

Service Bulletin/Repair Instructions

01-011-19-3586

Service Bulletin/Repair Instructions

Some customers may experience a check engine light illuminating with DTC P2096:00 stored in PCM memory. DTC P2096:00 - Air fuel too lean. NOTE: This concern occurs only on vehicles with PCMs manufactured by Mitsubishi. Due to improper control logic of the PCM, a false error may be detected. To eliminate this concern, the PCM software has been modified.

SA-015-19

Service Bulletin/Repair Instructions

If you receive a customer concern with the check engine light coming on and DTC P3400 (cylinder deactivation system malfunction) stored, perform the inspection in the Repair Procedure.

SA-016-19

Service Bulletin/Repair Instructions

There have been warranty claims submitted for noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.

SA-001-19b

Service Bulletin/Repair Instructions

APPLE CARPLAYÃ¢ÂÂ¢ / ANDROID AUTOÃ¢ÂÂ¢ FREQUENTLY ASKED QUESTIONS (FAQ)

RF-18-02R2

Service Bulletin/Repair Instructions

SA-002-19a

Service Bulletin/Repair Instructions

On May 1, 2018, Japan produced vehicles starting using 17 mm hex lug nuts instead of 21 mm on the same size thread. When installing the accessory locking lug nuts, make sure to use the appropriate part number for the vehicle you are working on.

SA-013-19

Service Bulletin/Repair Instructions

MAZDA IDS INOPERATIVE WITH VCM-II LICENSE EXPIRATION MESSAGE - If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1. CLICK HERE to download the resetting tool to your PC desktop. 2. Reboot your PC, DO NOT start any application after restarting. 3. Run the resetting tool by double clicking the "Reset.bat" file (on your desktop from step 1). 4. Press any key after reading the notifications about the resetting tool.

05-002-19-3576

Service Bulletin/Repair Instructions

Some customers may complain of a whining noise from the automatic transaxle when driving at 10 mph and above. The noise: Ã¯ÂÂ·Depends on the vehicleÃ¢ÂÂs speed only (the more speed, the more noise)Ã¯ÂÂ·Occurs with all types of driving (acceleration, deceleration, steady speed)Ã¯ÂÂ·Does not depend on rpm, gear, or ATF temperature.This is caused by a damaged bearing in the transaxle due to improper configuration of the transaxle case. A modification has now been implemented on automatic transaxles with the following serial numbers: Ã¯ÂÂ·7TN0820364 and higher (CX-3) / 8TN1090104 and higher (except CX-3) Ã¯ÂÂ·8TR1008883 and higher Ã¯ÂÂ·8TD1003276 and higher Ã¯ÂÂ·8T50331192 and higher (CX-3) / 8T50329705 and higher (except CX-3).

09-015-19-3578

Service Bulletin/Repair Instructions

SA-001-19a

Service Bulletin/Repair Instructions

APPLE CARPLAYÃ¢ÂÂ¢ / ANDROID AUTOÃ¢ÂÂ¢ FREQUENTLY ASKED QUESTIONS (FAQ). Many frequently asked question and the answers.

01-010-19-3582

Service Bulletin/Repair Instructions

Some vehicles may experience a lack of power and the check engine light on with DTC P61B:00 stored in the PCM memory when driving in high temperatures at high elevations. DTC P061B:00 - [PCM] Internal control module torque calculation performance problem.This concern may be caused by improper PCM control logic. The engine torque calculation error may increase in high temperatures at high elevations. To eliminate this concern, the PCM software has been modified.

03-001-19-3505b

Service Bulletin/Repair Instructions

Some vehicles may exhibit a squeak noise from the right front driveshaft at the automatic transaxle when driving. This concern is likely to occur when driving at speeds between 37-50 mph (60-80 km/h) with the ATF at normal operating temperature. The noise is caused by stick/slip between the oil seal at the transaxle and the dust cover of the driveshaft. To correct this issue, the thickness of the dust cover has been increased.

15-002-19-3542a

Service Bulletin/Repair Instructions

Some customers may experience a SBS/SCBS, LAS/LDWS and/or HBC warning light on. A system error message may also be found in the center display. DTC U3000:04-0A (Forward sensing camera (FSC) internal malfunction).Master Warning Light, Smart Brake Support/Smart City Brake Support (SBS/SCBS) Indicator Light, Lane-keep Assist System (LAS) Lane Departure Warning System (LDWS) Warning Light, High Beam Control (HBC) system Warning Light (amber). DTC U3000:04-0A (Forward sensing camera (FSC) internal malfunction) is stored in the FSC module and cannot be erased. This concern may be caused by a hardware failure of an internal device of the FSC, which results in a malfunction detection. To eliminate this concern, the production process of the FSC has been modified.

00-003-19-3583

Service Bulletin/Repair Instructions

In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually.

09-003-19-3555a

Service Bulletin/Repair Instructions

Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference between the inside and the outside of the light housing. It is normal for very small water drops to appear in certain locations on the light units where the air is stagnant (condensation), making the lens look whitish (fog). This happens mostly in the corners and narrow spaces, and will typically clear during warmer ambient temperatures, or when the lights have been on for some time.

09-014-19-3581

Service Bulletin/Repair Instructions

Some customers may complain of foggy rear combination lights (as shown below) after a car wash or heavy rain. This concern may be caused by water entering into the rear combination lights through the ventilation tubes. To eliminate this from occurring, the ventilation tubes have been changed to a ventilation cap design.

15-001-19-3517a

Service Bulletin/Repair Instructions

Some vehicles may experience a SBS/SCBS, LAS/LDWS and/or ADAPTIVE LED headlight /HBC warning light on with the DTC U0155:00 stored in memory. The warning lights may stay on while these functions are deactivated. This concern may be caused by faulty Instrument Cluster software. To eliminate this concern, the software has been modified. NOTE: The Mazda Diagnostic Reprogramming Tool (MDRT) loaner program begins effective Jan. 30, 2019.

SA-011-19

Service Bulletin/Repair Instructions

Some vehicles may display some (or all) of the following symptoms: Check engine light on wit DTC P061B, Surging on acceleration, Transmission will not shift past 4th gear, Various U codes (U0401 ABS, U0401, U0415 FSC, U0301, U0316 SBS/MRCC, U0442 TCM) may be set.

SA-009-19

Service Bulletin/Repair Instructions

If you encounter a 2018 CX-5 (cylinder deactivation) with DTC P2096, contact Hotline for instructions.

05-001-19-3538

Service Bulletin/Repair Instructions

When pressing the START/STOP button in very cold weather, the ignition may not turn off on some vehicles equipped with a lock release button (1) on the selector lever knob. Although the selector lever is in the "P" position and the engine shuts off normally, the ignition may stay on (in accessory mode). NOTE: This TSB only applies if the selector lever knob is BHN2-46-030* or BHN4-46-030* with the lock release button. If not, this TSB does not apply. This may be caused by the lock release button in the selector lever knob sticking in the pressed position. An improper production process is causing an internal part to expand with moisture and interfere with other parts. To eliminate this concern, the production process has been modified.

09-010-19-3577

Service Bulletin/Repair Instructions

Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.

15-002-19-3542

Service Bulletin/Repair Instructions

Some customers may experience a SBS/SCBS, LAS/LDWS and/or HBC warning light on. A system error message may also be found in the center display. DTC U3000:04-0A (Forward sensing camera (FSC) internal malfunction). DTC U3000:04-0A (Forward sensing camera (FSC) internal malfunction) is stored in the FSC module and cannot be erased. This concern may be caused by an internal FSC failure. To eliminate this concern, the production process of the FSC has been modified.

SA-006-19

Service Bulletin/Repair Instructions

Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.

SA-005-19

Service Bulletin/Repair Instructions

A tapping/rattling noise may be noticed from the valve train area. This condition usually occurs after the engine has been turned off at normal operating temperature and then not warmed up to full operating temperature during the next series of cold starts. This operating condition can occur, for example, on new vehicles which have been delivered to Mazda dealers (due to loading and unloading from transport trucks or customers moving their vehicles in and out of their garages to wash the vehicle, etc.)

15-001-19-3517

Service Bulletin/Repair Instructions

Some vehicles may experience a SBS/SCBS, LAS/LDWS and/or ADAPTIVE LED headlight /HBC warning light on with the DTC U0155:00 stored in memory. The warning lights may stay on while these functions are deactivated. DTC U0155:00 - Communication error to instrument cluster. This concern may be caused by faulty Instrument Cluster software. To eliminate this concern, the software has been modified. NOTE: The Mazda Diagnostic Reprogramming Tool (MDRT) loaner program begins effective Jan. 30,2019.

09-007-19-3564a

Service Bulletin/Repair Instructions

Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010. Customers experiencing related concerns should have their vehicle and/or device inspected according to the following procedure.

01-007-19-3541

Service Bulletin/Repair Instructions

When the engine is started for the first time after parking the vehicle overnight in cold conditions (below 32 degrees Fahrenheit / 0 degrees Celsius), some vehicles may exhibit a rough idle and/or the check engine light on with any of the following DTC(s) stored in memory. P0300 - Random misfire detected P0301 - Cylinder No. 1 misfire detected P0302 - Cylinder No. 2 misfire detected P0303 - Cylinder No. 3 misfire detected P0304 - Cylinder No.4 misfire detected. This may be caused by frozen water accumulated in the main silencer, restricting exhaust flow.

02-004-19-3574

Service Bulletin/Repair Instructions

Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.

00-001-19-3560

Service Bulletin/Repair Instructions

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

00-002-19-3561

Service Bulletin/Repair Instructions

Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAO authorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorized equipment program. NOTE: Accu-turn is still an approved brake lathe, but it is no longer available for purchase from our vendor. IMPORTANT: Rotors must be machined using a Mazda approved on-car brake lathe, or warranty claims are subject to denial or debit. Tool Number Description Pricing PC1923MAZ Pro-Cut On-Car Brake Lathe Check eStore or call for current pricing OBTAINING TOOLS This tool can be ordered through Mazda eStore. You can log on to eStore at: http://dealers.mazdausa.com CUSTOMER SERVICE INFORMATION For warranty or product information contact Mazda Authorized Service Equipment at 877-768-6657. Customer service representatives are available from 7:30 AM until 7:00 PM CST, Monday through Friday. SPECIAL SERVICE TOOL (SST) PART NAME: OVERVIEW Pro-Cut On-Car Brake Lathe PART NUMBER: PC1923MAZ APPLICABLE MODELS: All USAGE: To machine brake rotors on the vehicle.

09-005-19-3562

Service Bulletin/Repair Instructions

09-006-19-3563

Service Bulletin/Repair Instructions

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.

09-007-19-3564

Service Bulletin/Repair Instructions

09-008-19-3565

Service Bulletin/Repair Instructions

Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of stains can be removed with a heat gun or an infrared drier. If you encounter this concern during PDI, use a heat gun or an infrared drier to apply heat to the affected area to remove the stain(s).

09-009-19-3566

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after-warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

01-005-19-3548

Service Bulletin/Repair Instructions

Some vehicles may exhibit the check engine light on with DTC P0456 stored in the PCM memory. P0456: EVAP system leak detected (very small leak). The concern is most likely the result of the customer not getting the fuel cap completely closed after fueling the vehicle. This causes a small fuel vapor leak and turns DTC P0456 on.

01-006-19-3549

Service Bulletin/Repair Instructions

02-002-19-3546

Service Bulletin/Repair Instructions

02-003-19-3547

Service Bulletin/Repair Instructions

Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.

04-002-19-3545

Service Bulletin/Repair Instructions

08-001-19-3544

Service Bulletin/Repair Instructions

This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service.

09-004-19-3543

Service Bulletin/Repair Instructions

Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to DAG Exchange Central (MXConnect>Parts and Accessories>Parts>Programs>Exchange Central) for component availability, source of technical support and prior authorization requirement. NOTE: Always check for a TSB that may modify or eliminate prior authorization for a specific symptom for a given component.

01-004-19-3558

Service Bulletin/Repair Instructions

On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. Sulfur smell is not an indication of an engine concern and will not cause reduced driveability or durability of the engine or any of its emission components. The sulfur smell or 'rotten egg' odor is caused by high amounts of sulfur in the gasoline being used in the vehicle. Sulfur is normally eliminated during the refining process, but the EPA regulation of sulfur in gasoline differs from state to state. Vehicles using fuel containing high amounts of sulfur will most likely emit sulfur smell from the exhaust system.When high sulfur fuel is burned, there is a chemical reaction in the catalytic converter causing the sulfur tooxidize. As the vehicle is driven, the oxidizing reaction odor in the converter will decrease with mileage and age.

SA-002-19

Service Bulletin/Repair Instructions

01-003-19-3557

Service Bulletin/Repair Instructions

Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem P2507:00: PCM battery voltage low input As a past malfunction, the customer will not notice it (no warning light illuminated), but the DTC may be found during a vehicle service. P2507 in this situation is only applicable on 2016 and later models. This is caused by the engine being started 3 or more times after a short duration of engine off (less than 15 seconds) with the room fused removed. NOTE: The odometer will display "F0-002" during transport mode (room fuse 15A removed). Transport mode is canceled when room fuse 15A is installed or the vehicle odometer is more than 12.4mi (20km). Vehicles in dealer inventory with this concern should be repaired using the following repair procedure.

SA-001-19

Service Bulletin/Repair Instructions

APPLE CARPLAY? / ANDROID AUTO? FREQUENTLY ASKED QUESTIONS (FAQ)

04-001-19-3556

Service Bulletin/Repair Instructions

Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of the Anti-Lock Brake System (ABS). Do not attempt any repairs. If you encounter a customer complaint for this concern, explain that the noise comes from the ABS/TCS/DSC "Malfunction Detection Function" initial check and that there is no problem. This initial checkis a necessary function to ensure the normal operation of the ABS/TCS/DSC system. It occurs when the vehicles first moves forward under the following conditions. NOTE: Some customers may describe that the noise does not occur all the time. It does occur all the time, but the sound is more likely to be heard on a slow start and not on a quick start (quick acceleration) when engine noise is louder.

09-001-19-3553

Service Bulletin/Repair Instructions

When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as soon as possible to ensure the customer leaves the dealership with active working SAT radio.

09-002-19-3554

Service Bulletin/Repair Instructions

This service bulletin provides information regarding the proper use of the driver's floor mat to avoid anypotential interference with the foot pedals. The following are possible causes of floor mat interference,which can be avoided with proper usage. Floor mat moves forward due to improper installation. Inappropriate floor mat (such as aftermarket, non-factory-equipped, or non-genuine) is used. Floor mat is stacked one on top of another.

09-003-19-3555

Service Bulletin/Repair Instructions

01-001-19-3551

Service Bulletin/Repair Instructions

01-002-19-3552

Service Bulletin/Repair Instructions

The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. 2. CCA (Cold Cranking Amps):CCA ratings are normally located on a sticker affixed to the top of the battery to indicate a battery's Cold Cranking Amps. CCA rated batteries are supplied with domestically produced vehicles. NOTE: If an incorrect CCA rating is entered into the Mazda GR8-1291, it will result in a false result and invalid Warranty Code from the tester. This will also result in unnecessary replacement of batteries.

02-001-19-3550

Service Bulletin/Repair Instructions

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.

SA-047-18

Service Bulletin/Repair Instructions

Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.

MT-012-18

Service Bulletin/Repair Instructions

If a vehicle has body vibration or steering wheel shimmy while driving and the root cause is determined to be tire balance, re-balance the tires using a Hunter GSP9700 or equivalent balance machine. If your dealer does not have a GSP9700 or equivalent balance machine, sublet the vehicle out for repair. To find the location of a GSP9700 near your dealer, visit Hunter?s web site at www.gsp9700.com and click on ?Locate a GSP9700 Road Force Balancer.?

SA-005-18

Service Bulletin/Repair Instructions

Some customers may complain about SIRIUSXM satellite radio does not show album art, artist biographies or station logos in the center display. This is a normal condition. Album art and artist biographies are not provided by SiriusXM Satellite Radio, a blank white square frame is shown in place of the album art. Note: This information is also available at www.mazdahandsfree.com>FAQ>ENTERTAINMENT - SIRIUSXM®. STATION LOGO SIRIUSXM satellite radio hardware is in the Tuner and Amp Unit (TAU). The station logo is not shown in the center display because there is no visual data communication cable between the TAU and the Connectivity Master Unit (CMU). A blank white square frame is shown in place of the station logo. Do NOT perform any repairs for these concerns.

SA-041-18

Service Bulletin/Repair Instructions

If you receive a customer complain of lack of power, rough idle, engine noise with stored DTC's P0340:00, P0304:00, P3400:00, P349B:00, and/or P3498:00, perform the following.

09-010-18-3440b

Service Bulletin/Repair Instructions

15-002-18-3502a

Service Bulletin/Repair Instructions

MT-002-18

Service Bulletin/Repair Instructions

Some customers may complain about improper operation of the MAZDA CONNECT system when streaming music with audio source aha/Pandora/Stitcher/Bluetooth® and the same device is also connected to the USB port for charging. The concerns may include: Blank Screen and/or No Audio Sound, Phone will not charge.Blank Screen and/or No Audio Sound These concerns may be caused by:The MAZDA CONNECT system has reached its capacity limits when streaming music with audio source aha/Pandora/Stitcher/Bluetooth® and also connected to the USB port.The MAZDA CONNECT system has reached its capacity limits when the customer's USB device capacity exceeds 16 GB (e.g. 64 GB iPhone X). The MAZDA CONNECT system USB port capacity is 16 GB (FAT32).Mazda recommends not to connect any devices to the USB port when streaming music with audio source aha/Pandora/Stitcher/Bluetooth®. When streaming music with audio source aha/Pandora/Stitcher/Bluetooth® (without USB connection), the Connectivity Master Unit (CMU) is able to process Bluetooth® digital data (A) and output audio sound and display Bluetooth® audio information. If the same device is connected to the USB port for charging, the CMU processes both Bluetooth® digital data (A) and USB digital data (B) from the same device at the same time. In this case, CMU resources may be exceeded, causing a Blank Screen and/or No Audio Sound.

02-015-18-3499a

Service Bulletin/Repair Instructions

Some vehicles may exhibit a knocking noise from the rear coil spring and/or the vehicle body sits lower in the rear. These symptoms may be caused by a broken rear coil spring at its lower side. This is caused by corrosion from dust between the rear coil spring and the spring sheet, resulting in a broken rear coil spring. To eliminate this concern, the shape of the rear coil spring has been modified.

MT-010-18

Service Bulletin/Repair Instructions

Some vehicles (with MAZDA CONNECT) may exhibit a condition where DTC U0323(PCM) / U0423(ABS) /U3000(IC) CANNOT be deleted when the TPMS warning light flashes and/or the TCS/DSC indicator lights are illuminated. This can happen if the ignition is turned OFF within 20 seconds after the ignition is turned ON in one of the following two situations. 1. The ?ROOM? fuse (Engine compartment) is NOT installed when battery level is low. 2. The CMU (Connectivity Master Unit) is NOT connected.

MT-011-18

Service Bulletin/Repair Instructions

SMS (Short Message Service) messages received by paired phones (Android and iPhone 5 iOS 7.0 or higher) can be downloaded, displayed, and played (text to voice) on vehicles equipped with MAZDA CONNECT. When parked, new messages can be displayed or read by the system. When driving, new messages can be read to the vehicle occupants.

MT-009-18

Service Bulletin/Repair Instructions

If an oil pressure inspection is needed on a SKYACTIV-G engine, use the Special Service Tool (SST) set shown below and refer to the instructions on MGSS online: CX-3: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.0] ), MX-3: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.0] ), Mazda6: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.5] ), Mazda3: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.0, SKYACTIV-G 2.5] ), CX-5: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.0, SKYACTIV-G 2.5 (WITHOUT CYLINDER DEACTIVATION)] ). If the Special Service Tool (SST) set above is not available at your dealership, an aftermarket Engine Oil Pressure Gauge can be used along with a locally sourced Oil Pressure Switch Adapter, like the one shown below.

01-022-18-3528a

Service Bulletin/Repair Instructions

Some vehicles may exhibit an excessive body vibration/unusual noise when idling or driving after parking inextremely cold temperatures (-25°C/-13°F). NOTE: This excessive vibration does not occur if the engine mount rubber No.1 is over -25°C/-13°F. This may be caused by the No. 1 engine mount rubber hardening under extremely cold temperatures due to inappropriate characteristic of the engine mount rubber. To eliminate this concern, the material of the No.1 engine mount rubber has been changed to increase the damping force under extremely cold temperatures.

09-040-18-3537

Service Bulletin/Repair Instructions

Some customers may notice the flock finishing on the door sash molding is peeled off when opening the frozen door. This concern may be caused by insufficient durability due to an improper production process of the door sash moldings. To eliminate this concern, the production process of the door sash moldings has been changed.

09-039-18-3520

Service Bulletin/Repair Instructions

Some customers may notice the floor under cover No. 2 falling off at the bolt (1) location after driving through snow and/or ice. This may be caused by snow and/or ice accumulation under cover No. 2. This concern is caused because the bolt hole is too large for the bolt to hold the under cover when snow and/or ice accumulates under the body. To eliminate this concern, the bolt hole diameter has been reduced.

09-037-18-3534a

Service Bulletin/Repair Instructions

Some vehicles equipped with MAZDA CONNECT may exhibit the following oil maintenance monitor concerns on the center display: The wrench light (Oil Change Due message) cannot be cleared using MAZDA CONNECT/Applications/Vehicle Status Monitor/Maintenance reset menu. The wrench light (Oil Change Due message) is displayed before the oil change is due. Vehicles with multi-information display Vehicles without multi-information display This is caused by only one reset procedure being performed when the oil is changed, usually using the center display. Two reset procedures are required, one is using the trip meter switch to reset the powertrain control module (PCM) and the other is using the center display to reset the connectivity master unit (CMU). To correct this issue, the CMU software has been modified so that the oil maintenance monitor reset operation on the center display resets both the CMU and the PCM at the same time. With this change, there set operation using the trip meter switch is now unnecessary.

01-015-18-3513a

Service Bulletin/Repair Instructions

Some vehicles may experience a lack of power and the check engine light on with DTC P061B:00 and U0401:00 stored in the PCM memory when engine cranking is interrupted and on A/T vehicles, DTC U0442:00 is also stored. This concern most likely occurs when the brake pedal is released during engine cranking. DTC P061B:00 - [PCM] Internal control module torque calculation performance problem. DTC U0401:00 - Signal error from PCM DTC U0442:00 - [TCM] Invalid data received from PCM. Due to an improper control logic of the PCM, the engine torque calculation error detection is too sensitive. To eliminate this concern, the PCM software has been modified.

01-021-18-3514a

Service Bulletin/Repair Instructions

Some vehicles may experience a lack of power and the check engine light on with DTC P61B:00 stored in the PCM memory when driving in high temperatures at high elevations. DTC P061B:00 - [PCM] Internal control module torque calculation performance problem. This concern may be caused by improper PCM control logic. The engine torque calculation error may increase in high temperatures at high elevations. To eliminate this concern, the PCM software has been modified.

01-020-18-3521

Service Bulletin/Repair Instructions

Some vehicles may experience a check engine light on with DTC P0524 stored in the PCM memory. It is accompanied by a master warning indication/warning light illumination, engine oil pressure indication/engine oil warning light illumination. DTC P0524:00: Engine oil pressure too low. Due to improper PCM control logic, the engine oil valve may not work quickly enough under certain situations, resulting in the engine oil pressure increasing slower than usual. To eliminate this concern, the PCM software has been modified.

00-001-18-3446a

Service Bulletin/Repair Instructions

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

00-003-18-3480a

Service Bulletin/Repair Instructions

09-014-18-3443a

Service Bulletin/Repair Instructions

09-015-18-3445a

Service Bulletin/Repair Instructions

09-020-18-3458b

Service Bulletin/Repair Instructions

09-021-18-3459a

Service Bulletin/Repair Instructions

Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may becaused by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of stains can be removed with a heat gun or an infrared drier. If you encounter this concern during PDI, use a heat gun or an infrared drier to apply heat to the affected area to remove the stain(s).

09-034-18-3430a

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

02-015-18-3499

Service Bulletin/Repair Instructions

09-035-18-3509

Service Bulletin/Repair Instructions

Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.

MT-004-18

Service Bulletin/Repair Instructions

MT-007-18

Service Bulletin/Repair Instructions

Some customers may complain about the following: Engine no start. A blurry rear view monitor display. This may be caused by an aftermarket accessory device. Some aftermarket electrical devices (e.g., an accessory cell phone charger, GPS tracker...) may create excessive electrical noise. The noise may interrupt some of the vehicle electrical systems. Below are a few examples of an aftermarket cell phone charger and GPS tracker that are interrupting the vehicle electrical systems.

MT-008-18

Service Bulletin/Repair Instructions

Some customers may complain about: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator, light flashing, Battery discharge, Electrical relay buzzing noise.This may be caused by: A key in a purse near a cell phone. The cell phone radio waves may interrupt the immobilizer system. An aftermarket cell phone charger. The charger may produce electrical noise that interrupts the immobilizer system. An aftermarket GPS tracker. Some aftermarket devices that are wired to the vehicles?s wiring harness may create unusual electrical symptoms.

SA-042-18

Service Bulletin/Repair Instructions

DO NOT follow the instructions on MGSS for performing the ELECTRIC PARKING BRAKE (EPB) FORCED RELEASE PROCEDURE until these instructions are read, otherwise, damage to the EPB system may occur The instructions on MGSS are incorrect in one step, but will be corrected soon. NOTE: Performing the electric parking brake forced release procedure is necessary if the electric parking brake cannot be released by operating the electric parking brake switch or performing a recovery operation (*) due to a malfunction in the system or a discharged battery.

01-016-18-3522

Service Bulletin/Repair Instructions

On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. Sulfur smell is not an indication of an engine concern and will not cause reduced driveability or durability of the engine or any of its emission components. The sulfur smell or 'rotten egg' odor is caused by high amounts of sulfur in the gasoline being used in the vehicle. Sulfur is normally eliminated during the refining process, but the EPA regulation of sulfur in gasoline differs from state to state. Vehicles using fuel containing high amounts of sulfur will most likely emit sulfur smell from the exhaust system. When high sulfur fuel is burned, there is a chemical reaction in the catalytic converter causing the sulfur to oxidize. As the vehicle is driven, the oxidizing reaction odor in the converter will decrease with mileage and age.

03-002-18-3505a

Service Bulletin/Repair Instructions

Some vehicles may exhibit a squeak noise from the right front driveshaft at the transaxle when driving. This concern is likely to occur when driving at speeds between 37-50 mph (60-80 km/h) with the ATF at normal operating temperature. The noise is caused by stick/slip between the oil seal at the transaxle and the dust cover of the drive shaft. To correct this issue, the thickness of the dust cover has been increased.

09-034-18-3430

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after-warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

01-015-18-3513

Service Bulletin/Repair Instructions

Some vehicles may experience a lack of power and the check engine light on with DTC P061B:00 stored in the PCM memory when engine cranking is interrupted. This concern most likely occurs when the brake pedal is released during engine cranking. DTC P061B:00 - [PCM] Internal control module torque calculation performance problem. Due to an improper control logic of the PCM, the engine torque calculation error detection is too sensitive. To eliminate this concern, the PCM software has been modified.

03-002-18-3505

Service Bulletin/Repair Instructions

Some vehicles may exhibit a squeak noise from the right front driveshaft at the transaxle when driving. This concern is likely to occur when driving at speeds between 37-50 mph (60-80 km/h) with the ATF at normal operating temperature. The noise is caused by stick/slip between the oil seal at the transaxle and the dust cover of the driveshaft. To correct this issue, the thickness of the dust cover has been increased.

09-033-18-3506

Service Bulletin/Repair Instructions

Some customers may experience the active driving display (auto flip-up type) does not flip up and no DTC is stored. Due to improper assembly, a deformed bracket may cause a loose mesh between internal gears. To correct this issue, the active driving display has been changed.

SA-037-18

Service Bulletin/Repair Instructions

Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.

09-032-18-3483

Service Bulletin/Repair Instructions

DRW13

Service Bulletin/Repair Instructions

Dealer Rework (DRW) 13 - Mazda Connect Navigation Concern. As you may know, DRW13 was launched in March of 2018. This notice is to advise all dealers that DRW13 will be ending August 16th 2018 and all claims must be submitted by this date.

09-030-18-3484

Service Bulletin/Repair Instructions

SA-036-18

Service Bulletin/Repair Instructions

MAZDA MOBILE START (MMS) APP ERROR MESSAGE INSTALLED ON ANDROID DEVICES: Customers may get an error message "Device no longer has access or service." for the MMS APP installed on android devices starting 8/1/18. Inform the customer that all they need to do is update the MMS APP to the latest version to get rid of the error message.

SA-034-18

Service Bulletin/Repair Instructions

MAZDA CONNECT SYSTEM FREQUENTLY ASKED QUESTIONS (FAQ)

15-002-18-3502

Service Bulletin/Repair Instructions

Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather. The following DTC is stored in memory: U3000:98 - Forward sensing camera (FSC) stops functioning due to temporary high temperature. The combination of warning lights mentioned by the customer may include: SCBS/SBS LAS/LDWS HBC Master Warning Light Instrument Cluster Multi-Information Display (if equipped) warning messages may include: Forward Smart City Brake Support Malfunction. Smart Brake System Malfunction. Front Camera Sensor System Malfunction. MAZDA CONNECT center display warning messages may include: High Beam Control [HBC] / Lane-keep Assist System [LAS] Malfunction. Have the vehicle checked by a dealer if this indicator stays on. Smart City Brake Support [SCBS] Malfunction. Have the vehicle checked by a dealer immediately. Note: The center display Warning Messages are only displayed when the customer selects Applications>Vehicle Status Monitor>Warning Guidance>Warnings. This condition may be caused by the FSC not being durable enough in high temperatures. [Earlier production Mazda3, Mazda6, CX-3 and CX-5 until summer 2017] The warning lights may stay on and these functions are deactivated until the ignition switch is turned off. Both U3000:98 (FSC) and U3000:04 (FSC) are stored. U3000:04 - Forward sensing camera (FSC) internal malfunction. If only U3000:04 (FSC) is stored, this TSB does not apply. This condition may be caused by FSC control logic that is too sensitive. When the FSC detects DTC U3000:98 during high temperature, it stops the internal communication and stores DTC U3000:04. DTC U3000:04 will not clear and SCBS/SBS, LAS/LDWS, and/or HBC functions will not resume until the ignition switch has been turned OFF even if the temperature of the FSC cools.

MT-006-18

Service Bulletin/Repair Instructions

POWER LIFTGATE INOPERATIVE WITH DTC U3003:16: Some customers may complain about an inoperative power liftgate (PLG) with DTC U3003:16 (Power liftgate (PLG) control module power supply voltage low input) is stored in memory. This may be caused by low vehicle battery voltage.

SA-031-18

Service Bulletin/Repair Instructions

When troubleshooting a radar unit, DO NOT swap it with another vehicle. Radar units are configured to the original vehicle, and if installed in another vehicle, a configuration error will occur. Refer to MGSS (RADAR UNIT INSPECTION) for proper diagnosing.

09-020-18-3458a

Service Bulletin/Repair Instructions

Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010.Customers experiencing related concerns should have their vehicle and/or device inspected according to the following procedure.

02-012-18-3482

Service Bulletin/Repair Instructions

Some vehicles may exhibit a clunking noise from the front coil springs when driving over bumps. The noise is due to stick-slip between the front strut bearing (1) and the coil spring (2). To eliminate the noise, protectors have been installed onto the coil spring.

09-010-18-3440a

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.546 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda's continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDACONNECT to avoid any issues later on. Updating MAZDA CONNECT to the latest version will erase any customization created by unauthorized software. Unauthorized customization software will not work on the latest version of MAZDA CONNECT software. The latest version of MAZDA CONNECT software cannot be rolled back to an earlier version. Mazda does not recommend unauthorized customization of MAZDA CONNECT due to the possibility of unexpected problems. Any issues related to this will not be covered under Mazda warranty policy.

SA-013-18

Service Bulletin/Repair Instructions

Some customer's may complain that the blind spot monitoring (BSM) is not operating, and the key ON bulb check is OK with no DTCs stored in memory. This issue could be caused by mis-matched BSM modules, especially if the vehicle was recently involved in an accident or work was done on the BSM system. To check if this is the issue, refer to the Repair Procedure.

SA-029-18

Service Bulletin/Repair Instructions

IMPORTANT: If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1. CLICK HERE to download the resetting tool to your PC desktop. 2. Reboot your PC, DO NOT start any application after restarting. 3. Run the resetting tool by double clicking the "Reset.bat" file (on your desktop from step 1). 4. Press any key after reading the notifications about the resetting tool.

SA-028-18

Service Bulletin/Repair Instructions

Some vehicles with accessory installed wheel locks may have had the wrong kit installed using a 21 mm wheel lock key. As of May 01, 2018, Japan produced vehicles use 17 mm hex lug nuts instead of 21 mm on the same size thread. Follow the instructions below to replace the wheel lock kit with a 17 mm wheel lock key. NOTE: The Mazda3 produced in Mexico is not affected

SA-020-18

Service Bulletin/Repair Instructions

Some customers may complain that the center of the driver and/or passenger side seat bottom(s) are loose/lifting, as shown below. NOTE: Not all vehicles will have the same color leather seats or have the same amount of looseness/lifting.

SA-027-18

Service Bulletin/Repair Instructions

00-003-18-3480

Service Bulletin/Repair Instructions

01-013-18-3478

Service Bulletin/Repair Instructions

Some vehicles may exhibit the check engine light on with DTC P0456 stored in the PCM memory. P0456: EVAP system leak detected (very small leak)The concern is most likely the result of the customer not getting the fuel cap completely closed after fuelingthe vehicle. This causes a small fuel vapor leak and turns DTC P0456 on.

09-025-18-3479

Service Bulletin/Repair Instructions

01-012-18-3474

Service Bulletin/Repair Instructions

Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem P2507:00: PCM battery voltage low input. As a past malfunction, the customer will not notice it (no warning light illuminated), but the DTC may be found during a vehicle service. P2507 in this situation is only applicable on 2016 and later models. This is caused by the engine being started 3 or more times after a short duration of engine off (less than 15 seconds) with the room fused removed. NOTE: The odometer will display "F0-002" during transport mode (room fuse 15A removed). Transport mode is canceled when room fuse 15A is installed or the vehicle odometer is more than 12.4mi (20km). Vehicles in dealer inventory with this concern should be repaired using the following repair procedure.

02-010-18-3477

Service Bulletin/Repair Instructions

Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.

09-023-18-3475

Service Bulletin/Repair Instructions

SA-026-18

Service Bulletin/Repair Instructions

If a vehicle is driven on extremely short trips most of the time (where the engine never reaches normal operating temperature), the engine oil may become diluted with fuel and the engine oil level will increase. Engine oil dilution with fuel occurring under this specific driving condition is normal with direct injection engines. If the vehicle is driven on a longer trip after a lot of short trips (where the engine reaches normal operating temperature), the Check Engine Light may turn ON with DTC P0172:00 (Fuel system too rich).

SA-024-18

Service Bulletin/Repair Instructions

SA-023-18

Service Bulletin/Repair Instructions

Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.NOTE: Instrument Cluster Multi-Information Display Warning Messages vary depending on vehicle year/model. See the Owner's Manual for details.

SA-021-18

Service Bulletin/Repair Instructions

MAZDA CONNECT SOFTWARE VERSION 59.00.545 AVAILABLE. An update to the MAZDA CONNECT system is now available for download from the Mazda Global Service Support (MGSS) system. The new version number is 59.00.545. Mazda Requests the MAZDA CONNECT system be updated on all new vehicle inventory and CPO vehicles ASAP. For CPO inventory vehicles out of warranty, for this software release only, you may use Dealer Self Authorization or DSM goodwill. Click on "Infotainment", then "MAZDA CONNECT Updates" to download it and update your USB drives. Also make sure to select "All Files" for "Save as type:". If left as "Compressed (zipped) Folder," the file will be saved as a ".zip" no matter what you use as an extension. DO NOT shut off the ignition or let it shut off at any time during the entire MAZDA CONNECT update process (both Failsafe and Reinstall), otherwise the CMU may be damaged and need to be replaced.

02-008-18-3467

Service Bulletin/Repair Instructions

04-004-18-3468

Service Bulletin/Repair Instructions

SA-012-18

Service Bulletin/Repair Instructions

Some 2018 vehicles built after January 1, 2018 and equipped with Navigation may exhibit one of these concerns after the user inputs an address: A screen pops up that says "House number not found." After the user selects OK, the system finds the address or a nearby address.Instead of finding the correct address number the system adds a digit to the end of the number. Example: You enter 151 and the system comes back with 1510, 1511, 1515, 1516, etc. This only occurs with MAZDA CONNECT software version 59.00.532 or 59.00.540, which started being installed into vehicles in January 2018. The concern can be eliminated by installing MAZDA CONNECT software version 59.00.545 now available on MGSS.

05-004-18-3466

Service Bulletin/Repair Instructions

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. 1 (oil pressure switch B) stuck on P0847:00 - Oil pressure switch No. 2 (oil pressure switch A) stuck on P0872:00 - Oil pressure switch No. 3 (oil pressure switch A) stuck on P0877:00 - Oil pressure switch No. 4 (oil pressure switch B) stuck on P0780:00 - Gear shifting malfunction P1738:00 Automatic transaxle internal malfunction This is caused by the oil pressure switch A and/or B at the control valve body temporarily or permanently getting stuck due to contamination entering the passage. To correct the problem, some mass production changes have been implemented to reduce contamination and improve the DTC diagnostic logic. NOTE: If the vehicle also has a delayed engagement concern, this TSB is not applicable. Refer to MGSS online for proper diagnosis and repair procedure.

07-002-18-3432

Service Bulletin/Repair Instructions

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/Cevaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. "Mazda Air Cooling Coil Coating" is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years. NOTE: See parts information for Mazda Air Cooling Coil Coating and Kit part numbers. This treatment provides a durable coating that will aid to prevent biological reactions that lead to odorconcerns. It is applied to the evaporator in a misted form that is introduced by way of the cabin air filter, the re-circulate door, the blower motor resistor access, or the blower motor air intake. Proper application requires the evaporator surface to be: Relatively clean and free of leaves, dust build-up and debris. Thoroughly dried, and the product cured onto it after application. NOTE: Keep the cooling unit dry by leaving the blower fan ON (at least on low), even if the A/C is not being used. In low humidity (dry) conditions, keep the ventilation system in the "FRESH" mode all the time, or as much as possible. In high humidity conditions, or if the air has a lot of dust or pollen, keep the system in the "RECIRCULATION" mode. A few minutes before reaching a destination, turn the A/C OFF, but leave the blower fan ON. This stops the accumulation of condensation on the evaporator/cooling unit, and it helps dry the inside of the cooling unit. A/C odor is not unique to Mazda vehicles as it will occur in other makes and models. To minimize A/C odor, suggest the following to the customers.

01-011-18-3456

Service Bulletin/Repair Instructions

The vehicles listed above are equipped with a push button start/stop ignition system. Unlike previous Mazdamodels, there is no key cylinder on the steering column. Therefore, the engine cannot be started with theauxiliary key if the room fuse is removed or if the transmitter battery is dead.NOTE: The auxiliary key can only be used to lock or unlock the doors. It cannot be used to start the engine. Two transmitters are placed in a vinyl bag and stored in the center console cup holder. Since the room fuse is not installed during vehicle assembly, a new procedure is required to start the engine. Refer to "Engine Start Procedure" below.

08-001-18-3457

Service Bulletin/Repair Instructions

This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service.

09-020-18-3458

Service Bulletin/Repair Instructions

Some vehicles may exhibit BLUETOOTH® hands-free and/or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010. Customers experiencing related concerns should have their vehicle and/or device inspected according to the following procedure.

09-021-18-3459

Service Bulletin/Repair Instructions

04-003-18-3455

Service Bulletin/Repair Instructions

Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of the Anti-Lock Brake System (ABS). Do not attempt any repairs. If you encounter a customer complaint for this concern, explain that the noise comes from the ABS/TCS/DSC "Malfunction Detection Function" initial check and that there is no problem. This initial check is a necessary function to ensure the normal operation of the ABS/TCS/DSC system. It occurs when the vehicles first moves forward under the following conditions. NOTE: Some customers may describe that the noise does not occur all the time. It does occur all the time, but the sound is more likely to be heard on a slow start and not on a quick start (quick acceleration) when engine noise is louder.

05-002-18-3454

Service Bulletin/Repair Instructions

The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use"ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.

SA-017-18

Service Bulletin/Repair Instructions

Upgrade your PCs to IDS version 109.00 and 109.01 from the previous version. NOTE: You may see ?Selection not available? on IDS when a selecting ?Programming menu?, 108.07 included a timer extension for Programming menu application that had to be installed before the expiration date of 3/27/18. After the expiration, IDS can?t accept the extension. To correct this, uninstall IDS and re-install IDS 108.00 >IDS 108.07 up-date. Select "Remove Mazda data files and settings" as shown below.

01-008-18-3451

Service Bulletin/Repair Instructions

01-009-18-3452

Service Bulletin/Repair Instructions

02-006-18-3449

Service Bulletin/Repair Instructions

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.

09-016-18-3428

Service Bulletin/Repair Instructions

Some customers may complain that the driver's seat does not automatically move to the programmed position when unlocking the driver's door with the remote transmitter unlock button (1), unless the button is pressed repeatedly (more than two times). NOTE: The symptom occurs when the instrument cluster is in sleep mode. Sleep mode occurs when ten (10) minutes or more have passed after the doors are locked with the remote transmitter or request switch.

09-019-18-3450

Service Bulletin/Repair Instructions

This service bulletin provides information regarding the proper use of the driver's floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage. Floor mat moves forward due to improper installation. Inappropriate floor mat (such as aftermarket, non-factory-equipped, or non-genuine) is used. Floor mat is stacked one on top of another. Use these points at your dealership to protect our mutual operations and to help ensure our customers' safety.

SA-016-18

Service Bulletin/Repair Instructions

If the MAZDA CONNECT Connectivity Master Unit (CMU) is replaced due to failure, the replacement CMU may have a navigation system software error. To resolve this concern, after the installation of the new CMU, check the software version.

00-001-18-3446

Service Bulletin/Repair Instructions

02-005-18-3444

Service Bulletin/Repair Instructions

09-011-18-3448

Service Bulletin/Repair Instructions

Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference between the inside and the outside of the light housing. It is normal for very small water drops to appear incertain locations on the light units where the air is stagnant (condensation), making the lens look whitish (fog). This happens mostly in the corners and narrow spaces, and will typically clear during warmer ambient temperatures, or when the lights have been on for some time.

09-014-18-3443

Service Bulletin/Repair Instructions

When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).

09-015-18-3445

Service Bulletin/Repair Instructions

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.

SA-015-18

Service Bulletin/Repair Instructions

RF-16-03R1

Service Bulletin/Repair Instructions

The SKYACTIV®-G 2.5T engine requires a unique oil filter (PY8W-14-302) which is NOT interchangeable with other SKYACTIV® oil filters. The unique oil filter can be identified with two white bands as shown below.

RF-18-01

Service Bulletin/Repair Instructions

If one of the blind spot monitoring (BSM) control modules has to be replaced on a 2017-2018 CX-5, inspect the labels (1) and (2) on the modules (P/N KB8C-67Y30E). Modules that have an ?A9? label cannot be used with modules that have an ?A8? and are no longer available.

09-010-18-3440

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.504 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda's continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on.

SA-014-18

Service Bulletin/Repair Instructions

Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: The Forward Sensing Camera (FSC) cannot detect target objects due to one of the following: The windshield is dirty, The FSC lens is foggy, There is low visibility due to rain, fog or snow, It is at night and there is not enough light, There is direct or reflected sunlight on the FSC, There is problem with the FSC, There is a problem with the AUTOHOLD control function, There is a problem with the electric parking brake (EPB).

09-003-18-3405b

Service Bulletin/Repair Instructions

Some customers may complain that the Voice Recognition system does not recognize "Address" or "New Destination" navigation voice commands. This may be caused by faulty navigation SD card software. TheSD card has been updated to eliminate this concern.

MT-001-18

Service Bulletin/Repair Instructions

When installing a navigation SD card, the center display may show error message "Invalid SD Card".

SA-011-18

Service Bulletin/Repair Instructions

Some vehicles may experience a check engine light on and/or failsafe with DTC P061B:00 stored in the PCM. This condition will likely occur as a result of one of the following causes: Engine cranking was interrupted by releasing the brake pedal. Start button was double pressed while the engine was still cranking. A countermeasure to correct mis-detection is currently being prepared.

SA-008-18

Service Bulletin/Repair Instructions

Some customers may complain about the MAZDA CONNECT center display cracking (spider cracking). The cracks are internal and cannot be felt by touch. This may be caused by a faulty center display.

MT-003-18

Service Bulletin/Repair Instructions

The Workshop Manual has two-different airbag procedures, one for Standard Deployment and one for Two-Step Deployment. Standard Deployment is for Mexico spec vehicles and Two-Step Deployment is for US and Canadian spec vehicles.

SA-009-18

Service Bulletin/Repair Instructions

The navigation SD Card VIN-locks to a vehicle in the following conditions: 1. Vehicle odometer under 62 miles ? VIN-lock occurs with key ON for 3 minutes or longer. 2. Vehicle odometer over 62 miles ? VIN-lock occurs at key ON. Navigation SD Card Map Update Note: Mazda Toolbox navigation SD card map update can only be performed on a navigation SD card that is VIN-locked. See VIN-lock procecure below.

SA-007-18

Service Bulletin/Repair Instructions

If you find that PIDs are missing from Datalogger, use the temporary Datalogger and Selftest usage method below, until a permanent solution has been implemented.

09-003-18-3405a

Service Bulletin/Repair Instructions

Some customers may complain that the Voice Recognition system does not recognize "Address" or "New Destination" navigation voice commands. This may be caused by faulty navigation SD card software. The SD card has been updated to eliminate this concern.

09-002-18-3410

Service Bulletin/Repair Instructions

After the installation of a new instrument cluster, the message "Fctry" or "Factory" is displayed instead ofthe odometer. This concern may also occur when a room fuse is installed in a new vehicle.Some new instrument clusters are in the factory mode setting. Factory mode cancellation is required.NOTE: The concern is applicable to Calsonic Kansei instrument clusters. Not all trim levels are affected.CX-3 shown:Vehicles having this concern should have their vehicle repaired using the following procedure.

RF-18-02R1

Service Bulletin/Repair Instructions

As of May 1, 2018, Japan produced vehicles use 17 mm hex lug nuts instead of 21 mm on the same size thread. When installing new lug nuts or the accessory Wheel Lock Set, make sure to use the appropriate part number for the vehicle you are working on. NOTE: The Mazda3 produced in Mexico is not affected.Use the GEPC or the Mazda Accessory web site [MXConnect (dealers.mazdausa.com)] to look up the correct part number for the vehicle you are working on.

SA-001-18

Service Bulletin/Repair Instructions

The MAZDA MOBILE START (MMS) is currently experiencing a system disruption. User web portal and Call center web portal functions are affected. Mazda is working on this issue and will notify dealers when MMS service has been fully restored. We apologize for any inconvenience this may have caused you or your dealer.

MT-021-17

Service Bulletin/Repair Instructions

SA-073-17

Service Bulletin/Repair Instructions

Mazda is incorporating a "Direct" type TPMS, which is unlike the previous "Indirect" type system. With the "Direct" type TPMS........ ? there is no TPMS switch on the dashboard. It is no longer needed. ? the wheel sensors activate after detecting tire rotation. ? the wheel sensors transmit data to the vehicle at a rate of once per minute. ? the vehicle must be driven at 16 mph or more for two (2) minutes or more to obtain IDS readings. ? it is necessary to complete the diagnosis before turning the ignition OFF, otherwise, the data will be deleted.

15-006-17-3388

Service Bulletin/Repair Instructions

Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather. The following DTCs are stored in memory: U3000:98 - Forward sensing camera (FSC) stops functioning due to temporary high temperature. U3000:04 - Forward sensing camera (FSC) internal malfunction. The combination of warning lights mentioned by the customer may include: Instrument Cluster Multi-Information Display (if equipped) warning messages may include: Forward Smart City Brake Support Malfunction, Smart Brake System Malfunction, Front Camera Sensor System Malfunction, MAZDA CONNECT center display warning messages may include: High Beam Control [HBC] / Lane-keep Assist System [LAS] Malfunction. Have the vehicle checked by a dealer if this indicator stays on. Smart City Brake Support [SCBS] Malfunction. Have the vehicle checked by a dealer immediately. Note: The center display Warning Messages are only displayed when the customer selects Applications>Vehicle Status Monitor>Warning Guidance>Warnings. This condition may be caused by FSC control logic that is too sensitive. When the FSC detects DTC U3000:98 during high temperature, it stops the internal communication and stores DTC U3000:04. DTC U3000:04 will not clear and SCBS/SBS, LAS/LDWS, and/or HBC functions will not resume until the ignition switch has been turned OFF even if the temperature of the FSC cools.

09-035-17-3080

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer?s responsibility to comply with Federal, State, and local laws concerning odometerand related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the ?SpeedometerReplacement Label?.Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda?s vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service.With the use of SPECMO?s services, a Mazda dealer can get the odometer setting updated to reflect the correct mileage at the time of replacement for both warranty and customer pay repairs, therefore resulting in a higher level of customer satisfaction. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

SA-061-17

Service Bulletin/Repair Instructions

In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is© 2017 Mazda North American Operations, U.S.A. allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, a Mazda dealer can get the odometer setting updated to reflect the correct mileage at the time of replacement for both warranty and customer pay repairs, therefore resulting in a higher level of customer satisfaction. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

SA-052-17

Service Bulletin/Repair Instructions

Smart City Brake Support (SCBS) frequently asked questions (FAQ)

SA-053-17

Service Bulletin/Repair Instructions

Lane Departure Warning System (LDWS) frequently asked questions (FAQ)

SA-056-17

Service Bulletin/Repair Instructions

Mazda Radar Criose Control (MRCC) system frequently asked questions (FAQ)

SA-057-17

Service Bulletin/Repair Instructions

High Beam Control (HBC) system frequently asked questions (FAQ)

SA266

Service Bulletin/Repair Instructions

MAZDA Mobile start (MMS) cannot communicate with vehicle

Reading this report

Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.