Vehicle report

2021 MAZDA CX-5

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Service bulletins

489 bulletins

Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.

SA-038-26a

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 06/15/26 DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote functions inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Index MAZDA CONNECT 2 Center Display Status Icon MAZDA CONNECT 3 Center Display Status Icon Remote Engine Start Will Not Function Remote Engine Start Function Will turn engine OFF Customer Subscription Status TCU Communication Line Status

SA-054-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued Service Alerts listed below: The changes are noted in Red. Infotainment Reboot With Navigation Card Installed This Service Information is no longer valid. Refer to the following updated Technical Service Bulletins: CX-5 / CX-9: 16-002/23 - UPDATED SOFTWARE RELEASE FOR CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (7TH GEN TYPE) Mazda3 / CX-30 (Non-Turbo): 16-008/23 - UPDATED SOFTWARE RELEASE FOR CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM Mazda3 / CX-30 (Turbo): 16-007/23 - UPDATED SOFTWARE RELEASE FOR CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM

SA-039-26a

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red text. SA-039/26 06/15/26 Mazda Connect Symptom Troubleshooting DESCRIPTION Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-053-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. SA-006/23 01/23/23 DESCRIPTION Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock and/or tire pressures and/or tire pressure missing. This may be caused by: Incorrect calendar entry (month/day/year) after a battery disconnect Infotainment system software update. BCM TPMS unlearn during vehicle storage or transport. Wheel/Tire change REPAIR PROCEDURE This can be corrected by the customer driving the vehicle for a day or two so that the following will occur.

SA-052-26

Service Bulletin/Repair Instructions

DESCRIPTION Some customers may complain about SiriusXM Travel Link, Traffic Plus showing expired even though the customer purchased a paid subscription. SiriusXM audio packages do not include SiriusXM Travel Link, Traffic Plus. To get Traffic Plus, the customer must purchase the Infotainment "SiriusXM Traffic Plus with SiriusXM Travel Link (TM)" package.

01-010-26

Service Bulletin/Repair Instructions

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. 01-012/22 10/06/22 DESCRIPTION Some vehicles may exhibit accumulation of dried coolant (1) around the water pipe (2). This is caused by a gap between the housing and pipe due to a press fitting during the manufacturing process. The accumulated coolant is solidified and plugs the gap in high temperature environment and the seepage is stopped and does not progress. This is normal and does not require a part replacement, clean off the dried coolant from around the pipe with a wire brush. REPAIR PROCEDURE 1. Verify the customer concern. 2. If the above condition is experienced, remove the accumulated coolant around the pipe (1) with a wire brush etc. NOTE: Perform the procedure on the vehicle. No need to remove the water pipe and hoses.

SA-042-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text. SA-017/25 12/16/25, 09/08/25, 07/14/25, 05/15/25 and 03/21/25 DESCRIPTION Mazda Connect Frequently Asked Questions (FAQ) Index General Questions MAZDA CONNECT Indication Setup and Getting Started Dealer Processes Registration / Enrollment / Take-Over Customer Subscription Status WI-FI General Informatio Opening the TCU Communication Line WI-FI How-To Conditions for Remote Engine Start Will Not Function WI-FI Trial Period Conditions for Remote Engine Start Function Will turn engine OFF Interacting With The App TCU Communication Line Status Service Issues Educational Videos Troubleshooting Resources MyMazda App Error Codes Customer Opt-Out

SA-041-26

Service Bulletin/Repair Instructions

This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Devices plugged into the 12V outlet 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay™/ Android Auto™ will not connect) 6. Over-sized wheels/tires (incorrect GPS location) 7. DTC C0023:14 8. Decorative trim and/or cover on the START/STOP ENGINE button Example 1: Some electrical devices connected to the DLC-2 connector by insurance or mobile phone companies may cause: Battery discharge. The device may disrupt the CAN system battery saver mode. • IDS/MMDS will not communicate with the vehicle due to poor DLC-2 connection. The aftermarket device may cause DLC-2 female terminals to spread open.

09-019-26

Service Bulletin/Repair Instructions

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 09-012/21 12/13/21, 06/10/21 and 04/27/21 DESCRIPTION Some customers may experience all of following symptoms: The door lock/unlock operation will not work using the remote transmitter button. 1. The door lock/unlock operation will not work using the door lock/release touch sensor. 2. The engine will not start using the ignition switch. 3. The transmitter operates by itself. 4. The key battery drains faster than usual. 5. Symptoms 1-3: This may be caused when excess load is applied to the remote transmitter, deforming the electrical terminals and creating poor contact with the battery. To eliminate this concern, the structure in the remote transmitter has been modified to reduce the deformation of the electrical terminals. Symptom 4-5: This may be caused when excessive load is applied to the remote transmitter, creating a gap around the gasket where moisture enters and corrodes the circuit board which in turn drains the key battery faster than usual. To eliminate this concern, the thickness of the case wall on the gasket mounting surface has been increased and the bonding strength of the components has been improved to prevent deformation. REPAIR PROCEDURE • If the battery is bad or installed incorrectly, replace the battery and/or install it correctly. • If the remote power saving function is off and the battery is good and installed correctly, replace the defective remote transmitter with a modified one according to the instructions on MGSS (IMMOBILIZER SYSTEM-RELATED PARTS PROGRAMMING). NOTE: DO NOT replace other remote transmitter(s) for the vehicle if they not experiencing an issue.

SA-027-26a

Service Bulletin/Repair Instructions

This SA supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. SA-027/26 04/16/26 DESCRIPTION The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings (excluding i-STOP batteries e.g. Q-85, S-95) molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. REPAIR PROCEDURE 1. Perform appropriate repair to vehicle. If needed, use the Battery Diagnostics of the DCA-8000 to test the charging and starting systems by following the on-screen instructions for entering the appropriate information. Refer to the Mazda DCA-8000 Instruction Manual for more information.

SA-0-38/26

Service Bulletin/Repair Instructions

DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Index MAZDA CONNECT 2 Center Display Status Icon MAZDA CONNECT 3 Center Display Status Icon Remote Engine Start Will Not Function Remote Engine Start Function Will turn engine OFF Customer Subscription Status TCU Communication Line Status

SA-039-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA listed below. The changes are noted in Red text. SA-012/25 10/06/25, 08/21/25, 05/15/25 and 02/27/25 DESCRIPTION Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. REPAIR PROCEDURE NOTE: Before proceeding: Document the vehicle's current MAZDA CONNECT CMU software version. • 2019-2022 Models - Go to TSB 16-003/23 and confirm the CMU Serial Number is not within the affected range. • Document customer device Brand/Model/Model Number/software version on the repair order. • Confirm that the Connectivity Master Unit (CMU) is updated to the latest software version. Go to MGSS -> Infotainment -> MAZDA CONNECT Updates ○ • If possible, complete the Microsoft Forms Questionnaire. Go to MGSS -> Infotainment -> MAZDA CONNECT Questionnaire.

SA-040-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-009/25 08/22/25 and 02/18/25 DESCRIPTION Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs. Index System Outline • MYMAZDA App Connected Vehicle (CV) Error Codes • Vehicle Confirmation Instructions • Troubleshooting Instructions • Resources

SA-034-26

Service Bulletin/Repair Instructions

This service alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-047/25 10/07/25 DESCRIPTION When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated. CAUTION: DO NOT swap TCU with another vehicle as the TCU is VIN locked after activation. A TCU swap with another vehicle will disable Connected Services on both vehicles. • If TCU activation is not performed, connected vehicle functions will not operate. This will have a negative impact on the customer because they will need to return to the dealer for repairs. • If the Telematics Control Unit (TCU) replacement is necessary, check "Vehicle Communication Line Status Reference" status detail first. The TCU can only be replaced under the following "Status Detail" conditions: Open Completed (OK) ○ Closed Completed (OK) ○ ○ If the TCU is replaced under the following "Status Detail" conditions, the customer may not be able to enroll into the replacement TCU. Processing (NG) ○ Request Failed (NG) ○ Open Failed (NG) ○ Flag Setting Failed TCU Activation 1. Install the new TCU.

SA-031-26

Service Bulletin/Repair Instructions

DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible through the lower-left area of the windshield), contact DAG (Dealer Assistance Group) using VIN Plate Request Form available on One Mazda. To obtain a replacement vehicle certification label (located on the B􀀀pillar or front door), contact your assigned DSM (District Service Manager) to place the order. If DSM contact information is not available, refer to the Dealer & Field Contact Directory.

SSPD5 Parts Warr b

Warranty Program/Extension

Valve Stem Seals Class Action Settlement Program for Excessive Oil Consumption and Oil Consumption Powertrain Warranty Extension Special Service Program SSPD5. Updated April 28, 2026 – Related oil part number for warranty claims is now 0000-77-5W30-QT (engine oil) as the 5555 warranty part number has been removed. As a reminder, all coverage reverts back to the original extension of 7 years or 84,000 miles whichever comes first. WARRANTY EXTENSION If you have any questions regarding this campaign, please read the Mazda Dealer FAQ’s available in MGSS under this campaign before contacting Dealer Recall Help. Effective October 25,2025: In the final settlement agreement, which was approved by the Court in October 2024, there is also coverage for Valve Stem Seal related repairs for an additional 1 year and 12,000 miles however, this coverage only applies if the vehicle is presented to a Mazda dealer by October 15, 2025 and has no more than 96,000 miles. This additional 1-year coverage has expired. As of October 25, 2025 all coverage under SSPD5 has reverted to the original extension limit of 7 years, 84,000 miles including the Powertrain Limited Warranty Extension is of 7 years, 84,000 miles. Update August 2025: The Court has clarified that under the settlement agreement, the Mazda Powertrain Limited Warranty Extension includes coverage for 7 years or 84,000 miles, whichever comes first, for all powertrain components in the Warranty Booklet under the Powertrain Limited Warranty Parts List (i.e. without restriction to engine issues, oil consumption or valve stem seal issues). Reimbursement will also be provided for any Class Member who was denied coverage and paid out-of-pocket for a qualifying Powertrain Limited Warranty repair during the applicable period.

SA-029-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers. SCHEDULED MAINTENANCE Refer to the applicable Workshop Manual or Owner's Manual for vehicle -specific manufacturer scheduled maintenance. Workshop Manual - Refer to section 00-00 SCHEDULED MAINTENANCE. Owner's Manual - Refer to section 8 Maintenance and Care. b. Note: Please refer to the information below outlining the services not included in Mazda's Factory Scheduled Maintenance: IMPORTANT: Recommending fluid flushes when not necessary can lead to customer confusion and dissatisfaction. Fluid flushing for preventive maintenance purposes is strongly discouraged, unless otherwise specified in a published procedure (Owner’s Manual, Workshop Manual, Technical Service Bulletin, etc.).

SA-026-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued M-Tip(s) listed below. The changes are noted in Red text. MT-002/19 09/30/19 and 12/19/19 DESCRIPTION If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely. Metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold. When the new engine assembly is installed, debris in the intake manifold will be ingested into the new engine and cause internal damage. Clean the intake manifold internally to remove any debris from old engine before installing the new replacement engine assembly. If the intake manifold cannot be properly cleaned internally, replace it.

SA-027-26

Service Bulletin/Repair Instructions

This SA supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. SA-007/25 10/22/25, 06/02/25 and 02/03/25 DESCRIPTION The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings (excluding i-STOP batteries e.g. Q-85, S-95) molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. 2. CCA (Cold Cranking Amps): CCA ratings are normally located on a sticker affixed to the top of the battery to indicate a battery’s Cold Cranking Amps. CCA rated batteries are supplied with domestically produced vehicles. NOTE: If an incorrect CCA rating is entered into the Mazda DCA-8000, it will result in a false result and invalid Warranty Code from the tester. This will also result in unnecessary replacement of batteries. TEST PROCEDURE 1. Connect the charger clamps to the appropriate battery posts.

SA-023-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued M-Tip(s) listed below. The changes are noted in Red text. MT-003/22 03/02/22 DESCRIPTION Some customers may complain about a tapping or knocking noise coming from the rear seat after fuel fill. The concern will likely occur if the fuel tank is overfilled (more fuel is added after the fuel pump nozzle shuts off automatically) or filled up normally in high ambient temperatures and the fuel expands. No repair is needed. Explain to the customer not to continue filling after nozzle shut off.

SA-021-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are noted below in red. SA-010/23 02/09/23 DESCRIPTION Some customers may experience one or more electrical malfunctions after a vehicle body repair. A newly painted fender stay (2) may be causing a poor front harness (1) ground connection. The front fender stay (2) newly painted surface at ground point (3), where attachment bolt (4) is seated, may create a poor front harness ground connection. NOTE: DO NOT paint ground point (3) attachment bolt (4) is seated. NEWLY INSTALLED FRONT FENDER STAY NOTE: CAUTION: If the bolt (4) contact area (3) is painted when the front fender stay (2) is newly replaced, it could cause a malfunction in the PCM. Before painting a newly replaced part, protect the bolt (4) contact area (3) with masking tape (5) as shown in the figure.

SA-014-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA(s) and TSB(s) listed below: The changes are noted in Red. SA-035/24 05/31/24 DESCRIPTION There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you about the water pump sealing mechanism and the criteria if replacement is necessary or not. A mechanical seal (A) is used for the water pump. This mechanical seal can seal coolant (B) by sliding a mating ring (C) against a seal ring (D). When the sliding surface temperature of the mechanical seal is more than 248 °F (120 °C) while driving, a small amount of steam (E) is leaked and bleeds through the bleeding hole (F). After drying, the steam leaves a green coolant deposit near the water pump bleed hole (F). This is a normal condition and does not require water pump replacement. The water pump should only be replaced if there is an accumulation of crystallized coolant near the bleed hole. When you encounter a water pump with coolant seepage marks, decide to replace it or not based on the following criteria using sample photos. NOTE: During the initial period of use*, the sliding surfaces of the seals may not yet be fully settled, which can temporarily increase the amount of leakage. Continued use will allow the surfaces to settle, reducing the leakage. Replacing parts that are already settled with new ones will increase the leakage again until the new parts become conditioned. Therefore, replacement should be avoided in this initial period of use. *As a guideline, this applies to vehicles with less than 1,860 miles (3000 km) of mileage.

SSPD8 Dlr Ltr a

Warranty Program/Extension

Subject: TSB 01-001/26 Warranty and Parts Kit Update INCLUDES: Warranty Extension Program - Special Service Program (SSP) D8 Check Engine Light ON with DTC P0126:00, 2018-2025 CX-5, 2019-2023 Mazda3, 2019-2022 CX-3, 2018-2021 Mazda6, 2020-2023 CX-30 Dear Mazda Dealer Colleagues, Mazda Motor Corporation has made a change regarding related parts to TSB 01-001/26 which also impacts Warranty Extension Special Service Program (SSPD8). Parts Ordering and Warranty Claims: Effective March 5, 2026 only the related parts kit PYY2-15-SAY can be ordered and claimed for any repair. The two separate parts PYFB-15-169 and PE13-15-296 can no longer be claimed with repaired dates of March 5, 2026 and later. There is no change to the main part, the Plug PYY3-15-SA1. We have updated the TSB 01-001/26 and SSPD8 Repair Procedure and Parts & Warranty Information on Mazda Global Service Support (MGSS) to reflect this change.

SSPD8 Repair d

Warranty Program/Extension

01-001-26b

Service Bulletin/Repair Instructions

Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. Engine temperature gauge fluctuates. Low coolant temperature indicator (blue) light stays on longer or turns on while driving. Poor heater performance, especially at idle. Vehicles with SKYACTIV-G 2.5T are not applicable to this service information. DTC P0126:00 is not required to be present to perform this repair. If the vehicle has not previously had the repair specified in this TSB and is exhibiting any of the listed symptoms, proceed with the repair procedure outlined in this bulletin. If DTC P2B61:00 (Coolant Control Valve Circuit Range/Performance) is present along with DTC P0126:00, this TSB does not apply. Diagnose the symptom and/or stored DTCs according to the procedures in MGSS. If only DTC P0126:00 is present and this TSB has already been completed previously, this bulletin does not apply, diagnose the symptom and/or stored DTCs according to the procedures in MGSS. This concern may be caused if the coolant control valve fail-safe thermostat opens at a temperature lower than the normal temperature due to a deformation of the thermostat diaphragm. To eliminate the concern, the water flow control valve specification has been modified. Affected vehicles will require PCM reprogramming with the Mazda Modular Diagnostic System (M-MDS), using either a) Mazda Diagnostic and Repair Software (MDARS) or b) Mazda Integrated Diagnostic System (IDS) 140.04 or later software.

01-004-26

Service Bulletin/Repair Instructions

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. 01-007/24 06/20/24 ENGINE OIL LEVEL WARNING LIGHT ON WITH DTC P250F:00 DUE TO LOW ENGINE OIL LEVEL (UPDATED WITH SSPD5 INFORMATION). All Mazda Dealers: Follow the Special Service Program SSPD5 – Valve Stem Seal Class Action for determination if valve stem seals should be replaced. 1. Verify the customer concern following the Special Service Program SSPD5 Repair Procedure. As the repair procedure states in SSPD5, confirm the engine oil is not leaking from the engine. If the customer reports engine oil is low upon arrival at a dealer, replace the valve stem seals following the flow chart for SSPD5. If engine oil is low upon arrival with no customer complaint, check for SSPD5 and if the valve stem seals have not been replaced under prior Warranty, replace the seals. If the valve stem seals have been replaced under a prior Warranty claim, contact Hotline for further instructions. If valve stem seals need to be replaced, replace the valve seals of the exhaust side with improved ones using the special tools called out in the repair procedures below. 2. Top off the engine oil (if needed). NOTE: Engine oil should not be topped off without replacement of the valve stem seals. 3. Verify the repair. NOTE: If unsure what steps to take during a customer visit for oil consumption related to SSPD5, fill out Dealer Recall Help on OneMazda.

SA-011-26

Service Bulletin/Repair Instructions

Some vehicles may display some (or all) of the following symptoms: • Check engine light on with DTC P061B • Light increase in engine rpms during acceleration • Transmission will not shift past 4th gear • Various U codes (U0401 ABS, U0401, U0415 FSC, U0301, U0316 SBS/MRCC, U0442 TCM) may be set

PF-26-01

Other

The coolant control valve updated part is now available and supersedes PYFD-15-16ZA. As a result, PYFD-15-16ZA is no longer available. PW5S-15-16Z is supplied with a dummy plug pre-installed. Critical Installation Requirement: When replacing PW5S-15-16Z, the Powertrain Control Module (PCM) must also be updated to the latest software version. Failure to perform the PCM update may result in drivability concerns or diagnostic trouble codes.

SSPD5 Repair b

Warranty Program/Extension

SSPD8 Repair c

Warranty Program/Extension

SSPD8 - Check Engine Light ON with DTC P0126:00 - WARRANTY EXTENSION For certain 2018-2025MY CX-5, 2019-2023MY Mazda3, 2019-2022MY CX-3, 2018-2021MY Mazda6, 2020-2023MY CX-30 that are equipped with the suspected coolant control valve, the warranty coverage for specific repair of the fail-safe thermostat is extended to: 15 years (180 months) or 150,000 miles (240,000 km) whichever comes first, from the original warranty start date. CONDITION OF CONCERN: On certain subject vehicles, the check engine light is illuminated with DTC P0126:00 (Thermostat stuck open) stored in memory and one or more of the following symptoms may occur: - Engine takes longer to warm up. - Engine temperature gauge fluctuates. - Low coolant temperature indicator (blue) light stays on longer or turns on while driving. - Poor heater performance, especially at idle. Mazda Motor Corporation has made a significant repair change to TSB 01-003/25 which also impacts Warranty Extension Special Service Program (SSPD8). Repair Procedure Update: Effective December 8th all repairs applicable to TSB 01-003/25 or SSPD8 must follow the new repair procedure. The repair now replaces the thermostat with a dummy plug for the coolant control valve (CCV) along with a required software update for the PCM. Prior Repairs: Any repairs previously completed with the replacement of the thermostat or coolant control valve assembly does not require a re-repair unless there is a verified failure following the diagnosis in the TSB. It is expected that there will be no further repairs made for this concern once the plug and software update has been completed. Therefore, a return visit for symptoms related to the TSB or SSP must contact the Technical Hotline for assistance. VITALLY IMPORTANT!: There must be a “Software Update” record for the PCM when using MDARS or IDS. • MDARS - If there is no Software Update entry in MDARS or the Collect Diagnostic Information (ODR Update) is not completed (or both), the vehicle will not be considered repaired and the warranty claim will be rejected. • IDS – Vehicles programed with IDS must Collect Diagnostic Data, and that data must be attached to the warranty claim. If the data is not attached to the claim, the vehicle will not be considered repaired and the warranty claim will be rejected, denied or debited. Failure to complete the above will require the vehicle to return to the dealership and be re-repaired at the dealer’s expense with great inconvenience to the Mazda customer. Failure to perform the software update could also potentially damage the engine which would not be covered by warranty and would expose your dealership to the cost of repairs.

01-001-26a

Service Bulletin/Repair Instructions

Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. • Engine temperature gauge fluctuates. • Low coolant temperature indicator (blue) light stays on longer or turns on while driving. • Poor heater performance, especially at idle. • This concern may be caused if the coolant control valve fail-safe thermostat opens at a temperature lower than the normal temperature due to a deformation of the thermostat diaphragm. To eliminate the concern, the water flow control valve specification has been modified.

SSPD8 Parts and Warr a

Warranty Program/Extension

SSPD8 Repair b

Warranty Program/Extension

SA-005-26

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method • B. Auxiliary Key Code Cut Method 2019 and newer models require a 10-digit key code to accurately cut keys • 5-digit codes CANNOT be provided for 2019 and newer vehicles (the traditional 5-digit code from the key tag or driver's door lock cylinder is not sufficient and will not be issued for key cutting on these models). • Only Mazda-approved key cutting machines can process these 10-digit codes. • Many older key machines do not support 10-digit codes and cannot be updated to do so. In these cases, dealers will need to purchase one of the newer Mazda-approved key cutting machines capable of handling this requirement. • For a list of current Mazda-approved machines and purchasing options, refer to the Mazda Dealer Equipment Program or view the current Mazda approved key machines below.

01-001-26

Service Bulletin/Repair Instructions

SA-001-26

Service Bulletin/Repair Instructions

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

01-003-25b

Service Bulletin/Repair Instructions

SSPD8a Repair

Warranty Program/Extension

SA-017-25d

Service Bulletin/Repair Instructions

Mazda Connect Services - Frequently Asked Questions (FAQ)

SA-061-25

Service Bulletin/Repair Instructions

SA-023-25c

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop • Door Lock / Unlock • Lights ON / OFF • Climate Control • 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Page

07-004-25a

Service Bulletin/Repair Instructions

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. “Mazda Air Cooling Coil Coating” is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years. NOTE: See parts information for Mazda Air Cooling Coil Coating and Kit part numbers.

SSPD8 Dlr Ltr

Warranty Program/Extension

SSPD8 Parts and Warr

Warranty Program/Extension

01-003-25a

Service Bulletin/Repair Instructions

SA-056-25

Service Bulletin/Repair Instructions

When inspected, the differential or PTO oil is dark or black. This is considered normal and NO repair should be performed. During production, differential ring and pinion gears receive a manganese phosphate coating (commonly referred to as black oxide). This coating forms a porous, oil-retentive surface that improves boundary lubrication and reduces adhesive wear during initial contact cycles. Designed as a sacrificial layer, it is gradually removed under load throughout the break-in process. As a result, after the first few hundred miles, or at the initial gear oil service interval, the lubricant may appear darkened by the worn-off coating. It will contain trace ferrous particles from the normal run-in of the gear teeth and bearing surfaces. This condition is expected and does not, by itself, indicate an issue with the differential or PTO gears.

SA-055-25

Service Bulletin/Repair Instructions

Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern. NOTE: Before following this Service Alert repair procedure, ensure published TSBs in MGSS have been completed per model year.

SA-020-25a

Service Bulletin/Repair Instructions

There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.

SA-051-25

Service Bulletin/Repair Instructions

Noise, Vibration, and Harshness (NVH) Diagnostic Guidelines Diagnostic Guidelines When diagnosing NVH concerns, it is essential to first classify the issue into one of three primary categories: Noise, Vibration, or Harshness. Many customer complaints may involve overlapping symptoms, such as both noise and vibration, so identifying the dominant characteristic is critical. Once the primary symptom is determined, follow the appropriate diagnostic path. For example, if a concern includes both noise and vibration but is related to vehicle speed, the vibration diagnostic path should be followed. When considering component replacement during the diagnostic process, it is best practice to start with the lowest cost or most accessible part unless diagnostic evidence clearly identifies a more expensive or complex component as the root cause. This approach helps minimize repair costs and avoids unnecessary part replacements. For example, a growling or bearing whine noise may be mistakenly attributed to internal components in the differential, transfer unit, or transmission, when the actual source is a wheel bearing. Misdiagnosis like this can lead to unnecessary repairs, added time and cost. To help prevent this, always follow the guidelines in the repair procedure.

SA-052-25

Service Bulletin/Repair Instructions

Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is severe enough to require a repair, or just to clean the area and monitor it at the next service. Examples of residue or seepage that may not be considered a leak and that may not require repair based on splash shield inspection.

SSPD5 Dlr Ltr c

Warranty Program/Extension

SSPD5 Dlr Ltr d

Warranty Program/Extension

SSPD5 Parts Warranty a

Warranty Program/Extension

SA-007-25b

Service Bulletin/Repair Instructions

The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings (excluding i-STOP batteries e.g. Q-85, S-95) molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery.

SA-047-25

Service Bulletin/Repair Instructions

SA-012-25c

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-044-25

Service Bulletin/Repair Instructions

For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIV® vehicles and compare suspect terminal drag with a known good terminal. To measure the voltage/resistance avoiding any terminal damage.

SA-042-25

Service Bulletin/Repair Instructions

SA-043-25

Service Bulletin/Repair Instructions

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles built on or before March 2, 2019] No DTC - Warning Message only [Gen 7 vehicles built after March 2, 2019] DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.

SA-017-25c

Service Bulletin/Repair Instructions

Mazda Connected Services - Frequently Asked Questions

SA-009-25a

Service Bulletin/Repair Instructions

Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs.

SA-023-25b

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-039/25

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. If a structure's windows create enough of a curve, the concave glass can focus the sun's rays onto a small area and acting like magnifiying glass direct the sunbeams into a hot pinpoint of light. This magnifcation of the sun's rays can cause damage to vehicle trim (see examples). Additional information and exemplar images regarding this phenomenon can be found by performing a google search.

SA-012-25b

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-038-25

Service Bulletin/Repair Instructions

When replacing the MAZDA CONNECT remote tuner (RT) with a replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as soon as possible to ensure the customer leaves the dealership with an active SAT radio.

SSPD5a

Warranty Program/Extension

SPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settlement, Mazda Motor Corporation has decided to conduct an extension of the Engine powertrain warranty related to excessive oil consumption. In addition, there is a Reimbursement Program, for limited qualifying out-of-pocket expenses (prior oil changes and additional oil purchased before the normal oil change interval due to oil consumption concerns) on certain CX-9, CX-5, Mazda6, Mazda3, and CX-30 vehicles equipped with a 2.5L turbocharged engine with the affected valve stem seals. For all Mazda dealers, an FAQ document for this Class Action Settlement and all documents for SSPD5 will be available on Mazda Global Service Support (MGSS) on or before May 13, 2024 concurrent with notification to the Settlement Class. Please review this entire communication in regards to updated coverage for Special Service Program SSPD5 and vehicles out of Powertrain Warranty. Parts & Warranty Information and Dealer FAQ’s on Mazda Global Service Support (MGSS) have been updated. WARRANTY EXTENSION If you have any questions regarding this campaign, please read the Mazda Dealer FAQ’s available in MGSS under this campaign before contacting Dealer Recall Help. Effective October 15, 2024: In the final settlement agreement which was approved by the Court in October 2024, there is also coverage for Valve Stem Seal related repairs only an additional 1 year and 12,000 miles however, this coverage only applies if the vehicle is presented to a Mazda dealer by October 15, 2025 and has no more than 96,000 miles. After October 25, 2025 all coverage under SSPD5 will revert back to the original extension limit of 7 years, 84,000 miles. The Powertrain Limited Warranty Extension is limited to 7 years, 84,000 miles. Update August 2025: The Court has clarified that under the settlement agreement, the Mazda Powertrain Limited Warranty Extension includes coverage for 7 years or 84,000 miles, whichever comes first, for all powertrain components in the Warranty Booklet under the Powertrain Limited Warranty Parts List (i.e. without restriction to engine issues, oil consumption or valve stem seal issues). Reimbursement will also be provided for any Class Member who was denied coverage and paid out-of-pocket for a qualifying Powertrain Limited Warranty repair during the applicable period. If the vehicle is under Powertrain Warranty, please submit the claim following normal Warranty guidelines (with NO process number). If the vehicle is over 5 years or 60,000 miles, • For valve seal related repairs, use Warranty Claim information for SSPD5 (With process number) • For other than valve seal related repairs, submit claims according to normal claim procedure for repair under Mazda Limited Powertrain Warranty (with NO process number) Prior repair reimbursement: Customers who received a class action notice can apply for reimbursement at www.MazdaValveStemSealSettlement.com for certain out of pocket expenses related to prior oil changes and additional oil purchased before the normal oil change interval due to oil consumption concerns. Warranty Program/Extension

SSPD5 Dlr Ltr b

Warranty Program/Extension

SSPD5b

Warranty Program/Extension

SPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settlement, Mazda Motor Corporation has decided to conduct an extension of the Engine powertrain warranty related to excessive oil consumption. In addition, there is a Reimbursement Program, for limited qualifying out-of-pocket expenses (prior oil changes and additional oil purchased before the normal oil change interval due to oil consumption concerns) on certain CX-9, CX-5, Mazda6, Mazda3, and CX-30 vehicles equipped with a 2.5L turbocharged engine with the affected valve stem seals. For all Mazda dealers, an FAQ document for this Class Action Settlement and all documents for SSPD5 will be available on Mazda Global Service Support (MGSS) on or before May 13, 2024 concurrent with notification to the Settlement Class. Please review this entire communication in regards to updated coverage for Special Service Program SSPD5 and vehicles out of Powertrain Warranty. Parts & Warranty Information and Dealer FAQ’s on Mazda Global Service Support (MGSS) have been updated. REMINDER! – An oil consumption test is NOT REQUIRED if a customer verbally asks for a valve stem seal replacement and the vehicle otherwise already qualifies for a valve stem seal replacement (e.g., it has the original or defective valve stem seals). If a customer asks for replacement, please proceed with the repair WITHOUT an oil consumption test. An oil consumption test is only required after valve stem seals have already been replaced previously. Mazda Dealer Frequently Asked Questions – Valve Stem Seals Class Action Settlement Program for Excessive Oil Consumption and Oil Consumption Powertrain Warranty Extension Special Service Program SSPD5 Please follow these instructions if Mazda customers concerning the Valve Stem Seals Class Action Settlement Program for Excessive Oil Consumption and Oil Consumption Powertrain Warranty Extension Special Service Program SSPD5. IMPORTANT ITEMS TO REVIEW PRIOR TO REPAIR: • With the VIN, please verify eligibility of SSPD5 in eMDCS. This is very important to begin any conversation regarding this Class Action or SSPD5. If the vehicle does not have SSPD5, then inform the customer they are not eligible under the Class Action or the Special Service Program. • Until further notice from Mazda, if you are servicing vehicles that fall within the VIN range for SSPD5 for any reason, you should check whether DTC P250F:00 is stored in the vehicle memory. If the code is stored in memory, you should advise the customer if they are eligible to receive replacement valve stem seals under SSPD5. Mazda Limited Powertrain Warranty Additions – August 2025 Question: I read there is now coverage for Mazda Limited Powertrain components is this true?? Answer: Please review the Repair Procedure and most recent dealer email in MGSS. Effective August 2025 vehicles will now be covered under the Mazda Limited Powertrain components for 7 years, 84,000 miles. Question: Does the Mazda Limited Powertrain Warranty apply to the period for the additional 12,000 miles until October 15, 2025? Answer: No. The coverage for an additional 12,000 miles (96,000 maximum) is for Valve Stem Seal related repairs only, and only if the vehicle is presented to a Mazda Dealer on or before October 15, 2025. Question: Can I repair both the valve stems seals and then any other Limited Powertrain component? Is there coverage if the car has no valve stem seal issue? Answer: Yes. Any powertrain defect is covered for repair up to 7 years or 84,000 miles, even if the customer does not complain of any oil consumption and/or valve stem seals have already been replaced. Follow normal warranty policy as needed for repairs including preauthorization.

SA-017-25b

Service Bulletin/Repair Instructions

Mazda Connected Services - Frequently Asked Questions (FAQ)

SA-023-25a

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-032-25

Service Bulletin/Repair Instructions

Some customers may complain about a noisy HVAC blower motor or odor after a cabin air filter replacement. Foreign debris on the blower motor after servicing the cabin air filter may be the cause. During the removal of the cabin air filter, foreign debris (leaves, dust, dirt....ect.) may fall on the blower motor causing a fluttering type noise or odor.

SA-031-25

Service Bulletin/Repair Instructions

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

SA-030-25

Service Bulletin/Repair Instructions

A tapping/rattling noise may be noticed from the valve train area. This operating condition can occur on new vehicles which have been delivered to Mazda dealers (due to loading and unloading from transport trucks or customers moving their vehicles in and out of their garages to wash the vehicle, etc.). This condition may also occur if the engine is not allowed to warm up after multiple cold starts.

SA-007-25a

Service Bulletin/Repair Instructions

The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. 2. CCA (Cold Cranking Amps): CCA ratings are normally located on a sticker affixed to the top of the battery to indicate a battery’s Cold Cranking Amps. CCA rated batteries are supplied with domestically produced vehicles. NOTE: If an incorrect CCA rating is entered into the Mazda DCA-8000, it will result

09-024-25

Service Bulletin/Repair Instructions

Some vehicles may exhibit following symptoms: 1. The rearview mirror (1) rattles up and down (2) while adjusting the mirror. 2. The rearview mirror (1) makes a rattle noise depending on the road surface conditions while driving. This concern is caused during rearview mirror installation. The adhesive is squeezed out between the windshield and the mirror base. The rearview mirror is assembled on top of the overextended adhesive. The adhesive is softened by heat, and loosening screws, results in a rattling concern.

SA-012-25a

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-017-25a

Service Bulletin/Repair Instructions

Frequently Asked Questions (FAQ) for Mazda Connected Services.

SA-023-25

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-024-25

Service Bulletin/Repair Instructions

Mazda Navigation Live Traffic information is available on the following 2 systems. SiriusXM® 3 Yr Traffic and Travel Link* Mazda Online Navigation* The table below provides Setting information for both systems. See APPLICABLE MODEL(S)/VINS above to determine how vehicles are equipped. NOTE: When selecting Navigation, data upload may take a few seconds. This is a normal function.

07-004-25

Service Bulletin/Repair Instructions

SA-020-25

Service Bulletin/Repair Instructions

SA-017-25

Service Bulletin/Repair Instructions

Frequently Asked Questions (FAQ)

SA-016-25

Service Bulletin/Repair Instructions

The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. NOTE: The breather threads have a sealant and locking compound that prevents it from being reused. Refer to GEPC for the correct part number of the Differential Breather. The instructions on MGSS will be updated soon to include replacing the breather when replacing the differential with a new unit.

01-003-25

Service Bulletin/Repair Instructions

SSPD8 FC

Warranty Program/Extension

SSPD8 - SPECIAL SERVICE PROGRAM WARRANTY EXTENSION - MULTI-MODEL - CHECK ENGINE LIGHT ON WITH DTC P0126:00.Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific repair of the fail-safe thermostat in the coolant control valve on certain CX-5, Mazda3, CX-3, Mazda6 and CX-30 vehicles that are equipped with the suspected coolant control valve. The warranty coverage for a specific repair of fail-safe thermostat has been extended to 15 years (180 months) /150,000 miles (240,000 km) whichever comes first, from the original warranty start date. Concern Outline:On certain subject vehicles, the check engine light is illuminated with DTC P0126:00 (Thermostat stuck open) stored in memory and one or more of the following symptoms may occur: Engine takes longer to warm up, Engine temperature gauge fluctuates, Low coolant temperature indicator (blue) light stays on longer or turns on while driving, Poor heater performance, especially at idle.This is a warranty extension for the specified repair only. Inspection and replacement of non-failed parts will not be eligible for reimbursement under this SSP to the dealer or customer. This program extends the warranty period for actual failures due to defects in workmanship or materials in accordance with the Mazda Warranty Policy and Procedures. If a customer arrives at your dealership with the concern described, please repair under this Special Service Program.

SSPD8 Repair

Warranty Program/Extension

01-002-25

Service Bulletin/Repair Instructions

Some vehicles may exhibit oil seepage or oil leak onto the engine front cover, which becomes more apparent with dust adhesion.

SA-014-25

Service Bulletin/Repair Instructions

Some vehicles may experience an engine no start/no crank with either of the following DTC's stored: P0615:12 - Starter relay circuit malfunction B112A:12 - IG2 relay circuit malfunction This may be caused by water contamination/corrosion at electrical connector C-04 due to: Windshield tint installation: Windshield tint installed to block UV light. The water used during the installation of the tint may run down behind the dashboard. Carefully inspect the windshield to see if window tint has been installed or not. Some window tint film appears clear and is for UV light only. Windshield repair/replacement: Poor windshield sealing during installation can cause an internal water leak. Water may run down behind the dashboard.

SA-012-25

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-009-25

Service Bulletin/Repair Instructions

Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs.

SA-004-25a

Service Bulletin/Repair Instructions

Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON, transmitter battery power consumption is restricted, thereby extending the transmitter battery life and the following will occur: The engine will not start unless the key transmitter is held over the Start Stop button. • Outside door handle lock/unlock touch sensor is inoperative. • Key transmitter indicator lights are inoperative. • The following DTC's may be stored: DTC B13D3:94 (Communication error with remote transmitter) ○ DTC P1260:00 (Immobilizer system problem).

SA-007-25

Service Bulletin/Repair Instructions

09-002-25a

Service Bulletin/Repair Instructions

Some vehicles may exhibit a partially missing image (shown in the circles below) from the Active Driving Display (ADD) on the front window and/or display.

06-001-25

Service Bulletin/Repair Instructions

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

SA-004-25

Service Bulletin/Repair Instructions

Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON, transmitter battery power consumption is restricted, thereby extending the transmitter battery life. NOTE: Some customers may complain about an engine no start. This may be caused by the customer inadvertently putting the key transmitter in Power Saving Function.

SA-003-25

Service Bulletin/Repair Instructions

When performing the MGSS Workshop Manual 360° View Monitor System Aiming Procedure, M-MDS may show error message "Procedure unsuccessful". This may be caused by light glare on the SST.

09-002-25

Service Bulletin/Repair Instructions

Some vehicles may exhibit a partially missing image (shown in the circles below) from the Active Driving Display (ADD) on the front window and/or display.

SSPD8 Owner Letter

Warranty Program/Extension

Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific repair of the fail-safe thermostat installed inside of the suspected coolant control valve on certain 2018-2025 CX-5, 2019-2023 Mazda3, 2019-2022 CX-3, 2018-2021 Mazda6 and 2020-2023 CX-30 vehicles. The warranty coverage for an applicable repair has been extended to 15 years (180 months) /150,000 miles (240,000 km) whichever comes first, from the original warranty start date. If you are a recipient of this notice, your vehicle is included in this warranty extension program. What is the problem? On certain subject vehicles, the check engine light is illuminated with diagnostic trouble code (DTC) P0126, due to the fail-safe thermostat being stuck open. Additionally, you may notice one or more of the following symptoms: -Engine takes longer to warm up. -Engine temperature gauge fluctuates. -Low coolant temperature indicator (blue) light stays on longer or turns on while driving. -Poor heater performance, especially at idle. This warranty extension program applies only to the replacement of fail-safe thermostat of the vehicle exhibiting the concerns mentioned above. If the check engine light illumination is determined to be unrelated to the fail-safe thermostat being stuck open, the inspection and repair are not covered under this program.

SA-009-24e

Service Bulletin/Repair Instructions

Frequently Asked Questions (FAQ)

SA-017-24c

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-081-24

Service Bulletin/Repair Instructions

Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: seats, steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions.

01-005-24c

Service Bulletin/Repair Instructions

09-047-24

Service Bulletin/Repair Instructions

Some customers may complain that the headlights get foggy or have water spots inside. This concern may be caused by the anti-fog coating not preventing inner condensation under certain situations. To eliminate this concern, the anti-fog coating performance was improved.

SA-070-24a

Service Bulletin/Repair Instructions

SSPD8 Dealer Letter

Warranty Program/Extension

Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific repair of the fail-safe thermostat in the coolant control valve on certain CX-5, Mazda3, CX-3, Mazda6 and CX-30 vehicles that are equipped with the suspected coolant control valve. The warranty coverage for a specific repair of fail-safe thermostat has been extended to 15 years (180 months) /150,000 miles (240,000 km) whichever comes first, from the original warranty start date. Concern Outline: On certain subject vehicles, the check engine light is illuminated with DTC P0126:00 (Thermostat stuck open) stored in memory and one or more of the following symptoms may occur: Engine takes longer to warm up, Engine temperature gauge fluctuates, Low coolant temperature indicator (blue) light stays on longer or turns on while driving, Poor heater performance, especially at idle. This is a warranty extension for the specified repair only. Inspection and replacement of non-failed parts will not be eligible for reimbursement under this SSP to the dealer or customer. This program extends the warranty period for actual failures due to defects in workmanship or materials in accordance with the Mazda Warranty Policy and Procedures. If a customer arrives at your dealership with the concern described, please repair under this Special Service Program.

SA-079-24

Service Bulletin/Repair Instructions

The SKYACTIV-DRIVE FW6A-EL AT uses “Automatic Transmission Fluid (ATF) Type: FZ”. Only use “ATF-FZ” to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.

05-006-24b

Service Bulletin/Repair Instructions

Some customers may complain of a shift shock when shifting from 2nd to 3rd when the engine is cold. This is caused by improper TCM control logic. To eliminate this concern, the TCM control logic has been modified. NOTE: If the calibration file of the concerned vehicle is not found in the Calibration Files Information below, this Service Information is not applicable.

SSPD5 FC

Warranty Program/Extension

09-022-24b

Service Bulletin/Repair Instructions

Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is parked or stopped. Due to the shape of the 7th generation remote transmitter, the power liftgate button may be long pressed unintentionally in a pocket or a bag. To eliminate this concern, the keyless control specification has been modified. The button press time has been increased from 0.5 seconds to 1 second.

05-006-24a

Service Bulletin/Repair Instructions

SA-016-24c

Service Bulletin/Repair Instructions

05-006-24

Service Bulletin/Repair Instructions

SA-073-24a

Service Bulletin/Repair Instructions

A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly. Hotline and MASH authorization is not required to order parts for performing this repair. If there are any questions on part ordering or part status, contact the Dealer Assistance Group.

09-001-24g

Service Bulletin/Repair Instructions

Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC U3000:00-TCU (Emergency call unit/telematics communication unit internal malfunction) or U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified.

SA-009-24d

Service Bulletin/Repair Instructions

Mazda Connect Services - Frequently Asked Questions (FAQ)

SA-064-24

Service Bulletin/Repair Instructions

Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs.

SA-070-24

Service Bulletin/Repair Instructions

SA-067-24

Service Bulletin/Repair Instructions

Qi Wireless Charger symptom troubleshooting.

SA-068-24

Service Bulletin/Repair Instructions

Some customers may complain about scratches on the instrument cluster lens.

SA-006-24c

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-009-24c

Service Bulletin/Repair Instructions

Mazda Connect Services - Frequently Asked Questions (FAQ)

SA-017-24b

Service Bulletin/Repair Instructions

SA-065-24

Service Bulletin/Repair Instructions

Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.

01-005-24b

Service Bulletin/Repair Instructions

SA-062-24

Service Bulletin/Repair Instructions

SA-016-24b

Service Bulletin/Repair Instructions

SA-057-24

Service Bulletin/Repair Instructions

SA-058-24

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-056-24

Service Bulletin/Repair Instructions

Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way.

SA-053-24

Service Bulletin/Repair Instructions

Auxiliary key blank cutting procedure. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

09-038-24

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the “Speedometer Replacement Label”. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda’s vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO’s services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

SA-051-24

Service Bulletin/Repair Instructions

Some customers may complain about an unusual thumping / rattling noise coming from the engine compartment. The noise is most pronounced under the following conditions: Engine at idle Transmission in drive Foot on the brake pedal A/C OFF Audio OFF

SA-052-24

Service Bulletin/Repair Instructions

SA-050-24

Service Bulletin/Repair Instructions

Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatically. If you confirm that the customer's concern is that the liftgate does not unlatch correctly, follow the repair information below.

SA-006-24b

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-011-24b

Service Bulletin/Repair Instructions

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

09-022-24a

Service Bulletin/Repair Instructions

09-036-24

Service Bulletin/Repair Instructions

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. NOTE: This repair is not a permanent fix, it is meant to make new seats look their best when the vehicle is first presented to the customer. • Wrinkles may not be completely removed after the repair is completed. • Leather is a natural material and may develop some wrinkles due to aging and wear during normal useage.

09-035-24

Service Bulletin/Repair Instructions

Some vehicles may experience the seat ventilation system still on after the engine has been turned off, in some cases this causes the battery to be completely discharged and not rechargeable. This is caused by a deterioration in the seat ventilation control unit. To eliminate this concern, the material for the circuit of the seat ventilation control unit has been modified.

04-003-24

Service Bulletin/Repair Instructions

Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application. When the vehicle moves or the brakes are applied the next time, the front brake pads move to the other side, which causes a click noise. Front Brake Noise Symptom 2: Some vehicles may exhibit the brakes having an unusual noise or vibration when applying the brake. This is caused by rust on the brake disk plate’s surface. Rear Brake Noise Symptom 1: Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly and occurs more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support. To eliminate this concern, the material of the pads has been changed to copper-free and the specification of the shims has been changed to a coated spring with tape. Rear Brake Noise Symptom 2: Some vehicles equipped with an electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise.

09-001-24e

Service Bulletin/Repair Instructions

Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified.

SA-009-24b

Other

Mazda Connected Services - Frequently Asked Questions (FAQ)

01-005-24a

Service Bulletin/Repair Instructions

01-008-24

Service Bulletin/Repair Instructions

Some vehicles may exhibit oil seepage or oil leak onto the engine front cover, which becomes more apparent with dust adhesion.

09-001-24d

Service Bulletin/Repair Instructions

01-007-24

Service Bulletin/Repair Instructions

All Mazda Dealers: Follow the Special Service Program SSPD5 – Valve Stem Seal Class Action for determination if valve stem seals should be replaced.

SSPD5 Parts-Warranty

Warranty Program/Extension

SA-038-24

Other

Some customers may experience the master warning light and/or the "In-Vehicle Network Malfunction" warning message in the instrument cluster on with DTC B119F:01 (TCU - Tel antenna No. 1 malfunction) stored.

SSPD5 Repair

Warranty Program/Extension

01-005-24 Dlr Ltr

Other

SSPD5 Dlr Ltr a

Warranty Program/Extension

01-005-24

Service Bulletin/Repair Instructions

PF-24-09

Other

A new repair procedure has been developed to address DTC P0126:00 on SKYACTIV-G 2.0/2.5L engines (non-turbo). Mazda has introduced a replacement kit of the thermostat located within the Coolant Control Valve (CCV). NOTE: It is no longer necessary to replace the CCV for this DTC.

SA-011-24a

Other

SA-016-24a

Other

SA-022-24a

Other

Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.

07-003-24a

Service Bulletin/Repair Instructions

Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F (10 °C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced at the supplier.

SA-035-24

Other

There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you about the water pump sealing mechanism and the criteria if replacement is necessary or not.

SA-036-24

Other

Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360°view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts. Explain the cause of this occurrence to the customer as follows: The 360°view monitor is a system that provides a complete picture of the vehicle surroundings by combining the pictures captured by 4 separate cameras. These cameras are installed in the front, rear, right and left sides of the vehicle. Each camera has a color adjustment function (white balance) that operates independently from each other, which can result in color discrepancy when the combined picture is displayed on the screen. This is especially true when one of the cameras captures more green objects than the remaining cameras.

01-003-24

Service Bulletin/Repair Instructions

PF-24-07

Other

Please be advised that the valve stem seals assigned to the 2.5 Skyactiv Turbo engines in GEPC are incorrect. The Diesel Valve Stem seal SH09-10-1F5A, which is for Diesel engines, is currently listed for these models in GEPC. Please ensure that the proper valve stem seals are used for the 2.5 Skyactiv Turbo engines affected by SSPD5 have the correct valve seal part number PY8W-10-1F5 installed on PYT engines to avoid any potential issues.

SA-032-24

Other

SSPD5 Dlr Ltr

Warranty Program/Extension

SSPD5

Warranty Program/Extension

09-001-24c

Service Bulletin/Repair Instructions

Some customers may experience a âTelematics Malfunctionâ message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified.

07-003-24

Service Bulletin/Repair Instructions

Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 Â°F (10 Â°C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced at the supplier.

SA-024-24

Service Bulletin/Repair Instructions

SA-017-24a

Service Bulletin/Repair Instructions

SA-022-24

Service Bulletin/Repair Instructions

09-022-24

Service Bulletin/Repair Instructions

09-001-24b

Service Bulletin/Repair Instructions

SA-017-24

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, Climate control

SA-016-24

Service Bulletin/Repair Instructions

PF-24-03

Service Bulletin/Repair Instructions

Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). To provide support in such cases, a temporary lookup guide has been developed for assistance.

09-014-24

Service Bulletin/Repair Instructions

When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).

SA-009-24a

Service Bulletin/Repair Instructions

Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not Function, WI-FI How-To Conditions for Remote Engine Start Function Will turn engine OFF, WI-FI Trial Period, Deactivation Mode, Interacting With The App, Educational Videos, Service Issues, Resources, Troubleshooting Page.

09-001-24a

Service Bulletin/Repair Instructions

SA-011-24

Service Bulletin/Repair Instructions

SA-009-24

Service Bulletin/Repair Instructions

09-006-24

Service Bulletin/Repair Instructions

Some vehicles may exhibit a creaking or clacking noise when operating the power lift gate (PLG). The noise may be caused by the following: Creaking noise: Dust and dirt accumulates on the sealing portion of the PLG drive unit, reducing sealing performance. Snow and water may enter the PLG drive unit. Humidity then causes rust inside of the unit, resulting in noise. Clacking noise: Since the grease applied on the spring end of the PLG drive unit is insufficient, interference noise is caused when the spring end interferes with the spring guide. The noise has been eliminated by the following mass-production changes: Creaking noise: The sealing structure has been modified to prevent dust/dirt from entering the unit. Clacking noise: The production procedure of the PLG drive unit has been modified to apply sufficient grease to spring end.

SA-006-24

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

06-001-24

Service Bulletin/Repair Instructions

Some customers may complain about a creaking, knocking, rattle or clunk noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. To eliminate this concern, the tightening torque for the steering column nut has been increased.

09-001-24

Service Bulletin/Repair Instructions

01-005-23a

Service Bulletin/Repair Instructions

Some customers may experience the check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up The engine temperature gauge fluctuates The low coolant temperature indicator (blue) light stays on longer or comes on while driving Poor heater performance, especially at idle

09-001-23a

Service Bulletin/Repair Instructions

Some vehicles may exhibit an âIn Vehicle Network Malfunctionâ message appearing in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored after the connected service contract has been discontinued. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified

SA-015-23e

Service Bulletin/Repair Instructions

Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will Not Function WI-FI How-To Conditions for Remote Engine Start Function Will turn engine OFF WI-FI Trial Period Deactivation Mode Interacting With The App Educational Videos Service Issues Resources Troubleshooting Page

SA-025-23a

Service Bulletin/Repair Instructions

When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.. CAUTION: DO NOT swap TCU with another vehicle as the TCU is VIN locked after activation. A TCU swap with another vehicle will disable Connected Services on both vehicles. If TCU activation is not performed, connected vehicle functions will not operate. This will have a negative impact on the customer because they will need to return to the dealer for repairs.

SA-081-23

Service Bulletin/Repair Instructions

06-004-23b

Service Bulletin/Repair Instructions

Some customers may complain about a creaking noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. To eliminate this concern, the tightening torque for the steering column nut has been increased.

SA-079-23

Service Bulletin/Repair Instructions

Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360Â°view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts.

09-041-23

Service Bulletin/Repair Instructions

09-007-23c

Service Bulletin/Repair Instructions

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.

05-005-23a

Service Bulletin/Repair Instructions

Some vehicles may exhibit a chirp noise (stick-slip noise) from the automatic transaxle (AT) when shifting from 3 to 4 while driving. This may be caused by the automatic transaxle fluid (ATF) being contaminated by iron powder due to excessive wearing of the lock up clutch in the torque converter.

SA-027-23c

Service Bulletin/Repair Instructions

In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored.

01-007-23a

Service Bulletin/Repair Instructions

05-005-23

Service Bulletin/Repair Instructions

SA-009-23i

Service Bulletin/Repair Instructions

02-003-23

Service Bulletin/Repair Instructions

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.

SA-032-23a

Service Bulletin/Repair Instructions

SA-042-23a

Service Bulletin/Repair Instructions

Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.

SA-003-23a

Service Bulletin/Repair Instructions

PF-23-09

Service Bulletin/Repair Instructions

MNAO has recently found an increase in non-returned cores within the United Radio (UR) exchange program. As a reminder, dealers have 90 days, after the order is placed, to return the exchanged part. Failure to return the exchanged part will result in a debit of the full component price. It is highly recommended to set a calendar reminder at the time of the order for no more than 60 days to ensure all orders are returned if repaired and if not repaired, contact the customer to cancel the order and return the unit.

04-001-23b

Service Bulletin/Repair Instructions

Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application. When the vehicle moves or the brakes are applied the next time, the front brake pads move to the other side, which causes a click noise. Front Brake Noise Symptom 2: Some vehicles may exhibit the brakes having an unusual noise or vibration when applying the brake. This is caused by rust on the brake disk plateÃ¢ÂÂs surface. Rear Brake Noise Symptom 1: Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly and occurs more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support. To eliminate this concern, the material of the pads has been changed to copper-free and the specification of the shims has been changed to a coated spring with tape. Rear Brake Noise Symptom 2: Some vehicles equipped with an electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise.

SA-039-23a

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-009-23h

Service Bulletin/Repair Instructions

SA-050-23

Service Bulletin/Repair Instructions

Some customers may complain about scratches on the instrument cluster lens.

SA-037-23a

Service Bulletin/Repair Instructions

A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly. Dealers can now utilize the Limited Parts Ordering (LPO) page on eMDCS to order the repair parts for 2.5L (with cylinder deactivation) and 2.5L turbo cylinder head repairs. Hotline and MASH authorization is not required to order parts for performing this repair. If there are any questions on part ordering or part status, contact the DAG group for assistance.

SA-009-23g

Service Bulletin/Repair Instructions

SA-044-23

Service Bulletin/Repair Instructions

Some customers have reported experiencing a one-time popping or clunking sound while driving their vehicle. The noise is most noticeable when duplicating the driving conditions of going up or down an incline while simultaneously making a turn. NOTE: For Mazda6 vehicles, the noise may only be heard once per day. To reproduce the concern, allow the vehicle to sit overnight and then drive it. The noise has been traced to the front stabilizer (sway bar) bushings and the recommended action is the following repair information (if the noise can be duplicated). NOTE: The repair itself is not complex, but accurately replicating the concern may require additional time. To minimize inconvenience to the customer, ensure that they are provided with a loaner vehicle while the diagnosis and repair take place.

SA-042-23

Service Bulletin/Repair Instructions

Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.

SA-040-23

Service Bulletin/Repair Instructions

Some customers may experience a squeak noise by the center console, this is caused by the center console rubbing on the seat.

SA-027-23b

Service Bulletin/Repair Instructions

Some customers may experience the following: In-Vehicle Network Malfunction error message, Master Warning light ON, Connected Vehicle Reception Icon shows "X".

SA-039-23

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-009-23F

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-015-23d

Service Bulletin/Repair Instructions

Connected Services, Frequently Asked Questions (FAQ)

SA-008-23a

Service Bulletin/Repair Instructions

Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be caused by improper maintenance during dealer storage (e.g.: Vehicle was left stationary for a prolonged period of time in high ambient temperatures).

SA-027-23a

Service Bulletin/Repair Instructions

IN-VEHICLE NETWORK MALFUNCTION AND MASTER WARNING LIGHT ON. DTC U3000:04 STORED (DOES NOT APPLY TO 09-001/23)

SA-009-23e

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-037-23

Service Bulletin/Repair Instructions

A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly. Dealers can now utilize the Limited Parts Ordering (LPO) page on eMDCS to order the repair parts for 2.5L (with cylinder deactivation) and 2.5L turbo cylinder head repairs. Hotline and MASH authorization is not required to order parts for performing this repair. If there are any questions on part ordering or part status, contact the DAG group for assistance.

SA-036-23

Service Bulletin/Repair Instructions

SA-035-23

Service Bulletin/Repair Instructions

Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.

SA-005-23a

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-009-23d

Service Bulletin/Repair Instructions

Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-015-23c

Service Bulletin/Repair Instructions

Frequently Asked Questions (FAQ)

SA-032-23

Service Bulletin/Repair Instructions

SA-033-23

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

16-003-23

Service Bulletin/Repair Instructions

Some customers may complain that Mazda Connect does not start (blank screen) or that it takes a long time to restart/ reboot after starting the vehicle. This is caused by the initialization process with the CMU failing at startup due to a defective circuit board element. To eliminate this concern, the internal hardware (DRAM) of the CMU has been improved.

05-002-23

Service Bulletin/Repair Instructions

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738).

SA-031-23

Service Bulletin/Repair Instructions

01-007-23

Service Bulletin/Repair Instructions

SA-015-23b

Service Bulletin/Repair Instructions

Mazda Connected Services - Frequently Asked Questions (FQA)

SA-027-23

Service Bulletin/Repair Instructions

In-Vehicle Network Malfunction error message. DTC U3000:04 (Telematics communication unit internal malfunction) stored. NOTE: The vehicle does not apply to 09-001/23 because CSP04 is not "OPEN".

01-006-23

Service Bulletin/Repair Instructions

Some vehicles may exhibit oil seepage or oil leak onto the engine front cover, which becomes more apparent with dust adhesion.

SA-009-23c

Service Bulletin/Repair Instructions

Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative.Engine Start / Stop,Door Lock / Unlock,Lights ON / OFF. 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-026-23

Service Bulletin/Repair Instructions

SA-025-23

Service Bulletin/Repair Instructions

SA-022-23

Service Bulletin/Repair Instructions

Some customers may complain about an intermittent Beep sound (popping sound) every 1-2 minutes while driving. This may be cause by a software error in the navigation SD card.

SA-023-23

Service Bulletin/Repair Instructions

Some customers may experience any of the following: Engine no start due to battery discharge Ignition cannot be turned OFF Infotainment remains ON after the ignition is turned OFF Infotainment display is blank Commander switch is inoperative Remote transmitters are inoperative This may be caused by a liquid spill at the front cup holder.

09-019-23

Service Bulletin/Repair Instructions

Some customers may complain of foggy rear combination lights (as shown below) after a car wash or heavy rain.

06-001-23a

Service Bulletin/Repair Instructions

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

09-007-23a

Service Bulletin/Repair Instructions

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.

SA-009-23b

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-016-23

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method

SA-015-23

Service Bulletin/Repair Instructions

Mazda Connect Services - Frequently Asked Questions (FAQ)

SA-013-23

Service Bulletin/Repair Instructions

Some customers may hear noise from their headlamps. While some noise from the electric motor is normal, it may be louder in one headlamp than the other or both are significantly louder than a known good vehicle.

SA-009-23a

Service Bulletin/Repair Instructions

SA-012-23

Service Bulletin/Repair Instructions

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

09-016-23

Service Bulletin/Repair Instructions

Speedometer replacement procedure

01-005-23

Service Bulletin/Repair Instructions

Some customers may experience the check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up. The engine temperature gauge fluctuates. The low coolant temperature indicator (blue) light stays on longer or comes on while driving. Poor heater performance, especially at idle. NOTE: Vehicles with SKYACTIV-G 2.5T are not applicable. If DTC P2B61:00 (Coolant control valve circuit range/performance) accompanies DTC P0126:00, this TSB is not applicable. Diagnose according to the instructions on MGSS online. Due to production variety of the failsafe thermostat integrated in the coolant control valve, engine coolant may enter into a dry hollow in the failsafe thermostat, resulting in unintended opening of the failsafe thermostat at lower temperatures (104-176 Â°F (40-80 Â°C)). To eliminate this concern, the production process of the coolant control valve has been modified.

08-001-23

Service Bulletin/Repair Instructions

Some vehicles may turn on the passenger seatbelt reminder, even though there is no passenger seated in the vehicle. This concern may be caused by the passenger sensor being too sensitive. To eliminate this concern, the passenger sensor has been modified.

04-001-23a

Service Bulletin/Repair Instructions

Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application. When the vehicle moves or the brakes are applied the next time, the front brake pads move to the other side, which causes a click noise. Front Brake Noise Symptom 2: Some vehicles may exhibit the brakes having an unusual noise or vibration when applying the brake. This is caused by rust on the brake disk plateâs surface. Rear Brake Noise Symptom 1: Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly and occurs more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support. To eliminate this concern, the material of the pads has been changed to copper-free and the specification of the shims has been changed to a coated spring with tape. Rear Brake Noise Symptom 2: Some vehicles equipped with an electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise.

SA-010-23

Service Bulletin/Repair Instructions

Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.

09-008-23

Service Bulletin/Repair Instructions

SA-007-23

Service Bulletin/Repair Instructions

The rear differential case could develop a crack in the case. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. This concern is caused when the sliding bearing (1) in the coupling (2) is seized and causes the coupling component to fit loosely. The pinion shaft head (3) then contacts the differential case and causes a crack.

SA-009-23

Service Bulletin/Repair Instructions

01-004-23

Service Bulletin/Repair Instructions

Some vehicles may have the check engine light on with DTC P0524:00 or P055F:00 stored in memory. Contamination in the engine oil may cause the engine oil solenoid valve to become stuck, resulting in improper operation of the oil pump and improper oil pressure. DTC P0524:00 (Engine oil pressure too low), DTC P055F:00 (Engine oil pressure malfunction). The control software of the PCM has been modified to eliminate this concern. In addition, the production process has been modified to reduce contamination in the engine oil solenoid valve, oil pump, spacer and oil filter.

SA-008-23

Service Bulletin/Repair Instructions

07-002-23

Service Bulletin/Repair Instructions

Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 Â°F (10Â°C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced since December 2021 at the supplier.

09-007-23

Service Bulletin/Repair Instructions

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.

01-003-23

Service Bulletin/Repair Instructions

Some vehicles may have a "LOW ENGINE OIL LEVEL" warning message and an engine oil level warning light on in the instrument cluster with DTC P250F:00 stored in memory, and the oil level has actually decreased to near low. - DTC P250F:00 - Engine oil level signal: engine oil level low This is caused by an oil consumption increase due to damage of the valve seals on the exhaust side. To eliminate this concern, the design of these valve seals has been modified.

SA-007/23

Service Bulletin/Repair Instructions

The rear differential case could develop a crack in the case NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. This concern is caused when the sliding bearing in the coupling is seized and causes the coupling component to fit loosely. The pinion shaft head then contacts the differential case and causes a crack.

09-006-23

Service Bulletin/Repair Instructions

When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).

16-002-23

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA03_11048 or later).

RF-23-01

Service Bulletin/Repair Instructions

When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order the required part numbers below. These parts are not listed in GEPC and were previously listed as "non-serviceable" in the cylinder block diagram.

SA-006/23

Service Bulletin/Repair Instructions

Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock and/or tire pressures and/or tire pressure missing. This may be caused by: - Incorrect calendar entry (month/day/year) after a battery disconnect - Infotainment system software update. - BCM TPMS unlearn during vehicle storage or transport. - Wheel/Tire change

SA-005/22

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-003/23

Service Bulletin/Repair Instructions

01-001-23

Service Bulletin/Repair Instructions

Some customers may complain about a poor acceleration and rough idling or the CHECK ENGINE light ON with DTC P030X:00 (only turbo engines are applicable; non-turbo engines are NOT applicable). - In most cases, P030X is stored, but sometimes not. - Sometimes the CHECK ENGINE light does not recognize this engine concern. This is caused by the variable valve in the exhaust manifold seizing and causing the exhaust port to become hot and the exhaust valve seat to wear unevenly, resulting in compression leakage. To eliminate this concern, the design of the exhaust manifold has been modified.

09-001-23

Service Bulletin/Repair Instructions

Some vehicles may exhibit DTC U3000:04 (Telematics communication unit internal malfunction) stored after the connected service contract has been discontinued (only vehicles in which the customer opted out of CV services are affected - CSP04). This is caused by improper control software of telematics communication unit. To eliminate this concern, the control software of telematics communication unit has been modified.

SA-078-22

Service Bulletin/Repair Instructions

SA-004-22g

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-017-22d

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: * Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. * Remote function(s) inoperative. - Engine Start / Stop - Door Lock / Unlock - Lights ON / OFF * MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. * If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. * If the reception is good to strong, proceed to the Repair Procedure

SA-019-22c

Service Bulletin/Repair Instructions

MAZDA CONNECTED SERVICES Frequently Asked Questions (FAQ)

RF-22-02

Service Bulletin/Repair Instructions

Following the release of the 2019 CX-5 (KF) a series of wheels are applicable from the 2019-2021 model year. Each wheel is specified by VIN and supplier code, see table below for a visual representation along with the part number.

SA-016-22a

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

SA-045-22a

Service Bulletin/Repair Instructions

The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the customer. The protective films are attached on new vehicles when shipped from the factory in order to avoid being scratched during transportation and while in dealer stock.

MT-004-22

Service Bulletin/Repair Instructions

Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.

04-004-22

Service Bulletin/Repair Instructions

Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application. When the vehicle moves or the brakes are applied the next time, the front brake pads move to the other side, which causes a click noise. Front Brake Noise Symptom 2: Some vehicles may exhibit the brakes having an unusual noise or vibration when applying the brake. This is caused by rust on the brake disk plate's surface. Rear Brake Noise Symptom 1: Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly and occurs more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support. To eliminate this concern, the material of the pads has been changed to copper-free and the specification of the shims has been changed to a coated spring with tape. Rear Brake Noise Symptom 2: Some vehicles equipped with an electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise.

09-018-22b

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.324 or later). The system performance has been improved as follows: Ver. 74.00.324 fixes these software errors (bugs): * If the shift lever is operated quickly while displaying the CarPlayTM screen, the rear view screen may not return to the CarPlayTM screen. * When the gear position is shifted into P from R, the screen may not return to the previous condition before shifting into the R position.

02-004-22a

Service Bulletin/Repair Instructions

SA-074-22

Service Bulletin/Repair Instructions

Some customers may complain the HVAC system not maintaining the correct temperature or the ambient (outside) temperature reading incorrectly. This is caused by a failure in the ambient temperature sensor. To correct this issue, the ambient temperature sensor has been modified.

SA-075-22

Service Bulletin/Repair Instructions

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Cell phone charger/accessory in 12V socket (engine no start or unable to turn off) 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple CarplayÃÂ¢ÃÂÃÂ¢/ Android AutoÃÂ¢ÃÂÃÂ¢ will not connect) 6. Over-sized wheels/tires (incorrect GPS location)

01-011-22a

Service Bulletin/Repair Instructions

Some vehicles may have a "LOW ENGINE OIL LEVEL" warning message and a CHECK ENGINE light illuminated in the instrument cluster with DTC P250F:00 stored in memory, and the oil level has actually decreased to near low. - DTC P250F:00 - Engine oil level signal: engine oil level low This is caused by an oil consumption increase due to damage of the valve seals on the exhaust side. To eliminate this concern, the design of these valve seals has been modified.

16-004-22a

Service Bulletin/Repair Instructions

15-002-22a

Service Bulletin/Repair Instructions

Some vehicles may exhibit either or both of the following symptoms. 1. The SCBS warning light is illuminated with DTC U045A:68 [FORWARD SENSING CAMERA (FSC)]. U045A:68 Error signal received from parking assist unit 2. The parking sensor indicator is flashing with one or more of the following DTCs of PARKING ASSIST SYSTEM. B1B36:14 Front corner ultrasonic sensor (RH) circuit malfunction B1B36:2A Front corner ultrasonic sensor (RH) characteristic malfunction B1B38:14 Front ultrasonic sensor (RH) circuit malfunction B1B38:2A Front ultrasonic sensor (RH) characteristic malfunction B1B40:14 Front corner ultrasonic sensor (LH) circuit malfunction B1B40:2A Front corner ultrasonic sensor (LH) characteristic malfunction B1B42:14 Front ultrasonic sensor (LH) circuit malfunction B1B42:2A Front ultrasonic sensor (LH) characteristic malfunction Due to insufficient waterproof performance of the front harness short cords (1), water may enter in and accumulate in the C-11 (LH) or C-12 (RH) connectors (2) causing a short circuit between wires and an improper signal being sent from the parking (ultrasonic) sensor to the parking sensor unit. To eliminate this concern, the production process of the front harness short cord has been improved to increase waterproof performance.

SA-064-22a

Service Bulletin/Repair Instructions

Some customers may comlpain about an intermittent Beep sound (popping sound) every 1 ~ 2 minutes while driving. This may be cause by a software error in the navigation SD card.

01-013-22

Service Bulletin/Repair Instructions

Some customers may experience the CHECK ENGINE light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: * The engine takes longer to warm up * The engine temperature gauge fluctuates * The low coolant temperature indicator (blue) light stays on longer or comes on while driving * Poor heater performance, especially at idle NOTE: * Vehicles with SKYACTIV-G 2.5T are not applicable. * If DTC P2B61:00 (Coolant control valve circuit range/performance) accompanies, this information is not applicable. Diagnose according to the instructions in MGSS. Due to production variety of the failsafe thermostat integrated in the coolant control valve, engine coolant may enter into a dry hollow in the failsafe thermostat, resulting in unintended opening of the failsafe thermostat at lower temperatures (104-176 ÃÂ°F (40-80 ÃÂ°C)). To eliminate this concern, the production process of the coolant control valve has been modified.

SA-008-22a

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-068-22

Service Bulletin/Repair Instructions

The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.

SA-066-22

Service Bulletin/Repair Instructions

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: * C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] * B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles built on or before March 2, 2019] * No DTC - Warning Message only [Gen 7 vehicles built after March 2, 2019] DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. * In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). * In other cases this DTC might be found without a related customer concern. NOTE: In most cases, no dealer visit is necessary.

SA-067-22

Service Bulletin/Repair Instructions

Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: * The Forward Sensing Camera (FSC) cannot detect target objects due to one of the following: - The windshield is dirty - The FSC lens is foggy - There is low visibility due to rain, fog or snow - It is at night and there is not enough light - There is direct or reflected sunlight on the FSC - There is problem with the FSC * There is a problem with the AUTOHOLD control function. * There is a problem with the electric parking brake (EPB).

SA-017-22c

Service Bulletin/Repair Instructions

SA-019-22b

Service Bulletin/Repair Instructions

Mazda Connected Services Frequently Asked Questions (FAQs)

SA-065-22

Service Bulletin/Repair Instructions

Some vehicles equipped with a coolant control valve may exhibit difficulties when refilling the coolant because the control valve is closed and air in the engine cannot escape during ignition ON. Therefore, turn the ignition OFF when refilling engine coolant using the radiator filler neck.

01-012-22

Service Bulletin/Repair Instructions

Some vehicles may exhibit accumulation of dried coolant (1) around the water pipe (2). This is caused by a gap between the housing and pipe due to a press fitting during the manufacturing process. The accumulated coolant is solidified and plugs the gap in high temperature environment and the seepage is stopped and does not progress. This is normal and does not require a part replacement, clean off the dried coolant from around the pipe with a wire brush.

SA-064-22

Service Bulletin/Repair Instructions

Some customers may comlpain about an intermittent Beep sound (popping sound) every 1 ~ 2 minutes while driving. This may be cause by a software error in the navigation SD card.

SA-004-22f

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

01-011-22

Service Bulletin/Repair Instructions

Some vehicles may have a "OW ENGINE OIL LEVEL" warning message and a CHECK ENGINE light illuminated in the instrument cluster with DTC P250F:00 stored in memory, and the oil level has actually decreased to near low. * DTC P250F:00 - Engine oil level signal: engine oil level low This is caused by an oil consumption increase due to damage of the valve seals on the exhaust side. To eliminate this concern, the design of these valve seals has been modified.

09-020-22a

Service Bulletin/Repair Instructions

Some vehicles may exhibit a warning message displayed in the center display a few seconds after the brake system warning light in the instrument cluster has flashed for a moment at the time of departure or stop of the vehicle. This is caused by improper control logic of the gateway unit (GWU). To eliminate this concern, the logic of the GWU has been changed so that a failure determination is not made unless a signal of the brake fluid level sensor lowering has been continued for more than 5 seconds. NOTE: - This modification is only to prevent the warning message displayed in the center display due to changes in the fluid level. Therefore, the brake warning light may be still momentarily illuminated in the instrument cluster when the fluid level fluctuates by vehicle movement. - If the brake system warning light still stays on, the brake fluid amount may be low. In that case, diagnose the vehicle according to the instructions on MGSS.

09-030-22a

Service Bulletin/Repair Instructions

Some vehicles may experience the MyMazda App not communicating to the vehicle properly which may result in the condition monitor information is not refreshed or remote door lock/unlock not functioning. This is caused by a failure in communication between the telematics communication unit and the MyMazda App. To correct this issue, the control software of the telematics communication unit has been modified.

SA-004-22e

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-004-22d

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-017-22b

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. - Remote function(s) inoperative. - Engine Start / Stop - Door Lock / Unlock - Lights ON / OFF - MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. - If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. - If the reception is good to strong, proceed to the Repair Procedure.

09-030-22

Service Bulletin/Repair Instructions

16-004-22

Service Bulletin/Repair Instructions

Some customers may complain that Mazda Connect does not start or that it takes a long time to restart after starting the vehicle. This is caused by the initialization process with the CMU failing at startup due to a defective circuit board element. To eliminate this concern, the internal hardware of the CMU has been improved.

SA-050-22

Service Bulletin/Repair Instructions

16-002-22

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA03_11040 or later).

09-024-22

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.

SA-045-22

Service Bulletin/Repair Instructions

SA-044-22

Service Bulletin/Repair Instructions

Some customers may complain about an unusual thumping / rattling noise coming from the engine compartment. The noise is most pronounced under the following conditions: - Engine at idle - Transmission in drive - Foot on the brake pedal - A/C OFF - Audio OFF The noise may be caused by loose fitting heater hoses vibrating the heater hose bracket protector. Page

01-006-22

Service Bulletin/Repair Instructions

This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.

SA-039-22

Service Bulletin/Repair Instructions

Some customers may complain about scratches on the instrument cluster lens.

SA-004-22c

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-038-22

Service Bulletin/Repair Instructions

Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.

09-020-22

Service Bulletin/Repair Instructions

02-004-22

Service Bulletin/Repair Instructions

SA-034-22

Service Bulletin/Repair Instructions

SA-033-22

Service Bulletin/Repair Instructions

SA-004-22b

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-017-22a

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: *Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. **Remote function(s) inoperative. **Engine Start / Stop **Door Lock / Unlock **Lights ON / OFF *MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. **If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. **If the reception is good to strong, proceed to the Repair Procedure.

SA-019-22a

Service Bulletin/Repair Instructions

Mazda Connected Services Frequently Asked Questions (FAQs)

SA-031-22

Service Bulletin/Repair Instructions

Some customers may complain that the tire sidewalls are distorted or "damaged".

SA-026-22

Service Bulletin/Repair Instructions

Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)

SA-023-22

Service Bulletin/Repair Instructions

04-002-22

Service Bulletin/Repair Instructions

Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly. The squeak noise may occur more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support.

09-015-22

Service Bulletin/Repair Instructions

Some vehicles may exhibit corrosion on the liftgate lock striker. This may be caused by water penetrating from micro cracks existing on the lock striker's coating surface that reacts with zinc contained in the undercoating and produces the corrosion. To eliminate this concern, a modified undercoating has been established for the liftgate lock striker.

09-012-22

Service Bulletin/Repair Instructions

SA-018-22

Service Bulletin/Repair Instructions

The WSM shows 3 possible crankshaft sprocket and timing chain combinations (Type A, B and C), but some vehicles have been produced with a combination of Type A timing chain with 2 yellow-colored links with a Type B crankshaft sprocket.

SA-019-22

Service Bulletin/Repair Instructions

Mazda Connected Services Frequently Asked Questions (FAQ).

02-003-22

Service Bulletin/Repair Instructions

Some customers may complain that the steering wheel is off center more than 3ÃÂ° even when driving straight on a flat road.

SA-004-22a

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-016-22

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

SA-017-22

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. *Remote function(s) inoperative. *Engine Start / Stop **Door Lock / Unlock **Lights ON / OFF *MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. *If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. *If the reception is good to strong, proceed to the Repair Procedure.

SA-014-22

Service Bulletin/Repair Instructions

Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.

04-001/22

Service Bulletin/Repair Instructions

Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5 (Click noise): 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes while moving forward at slow speeds. Cause: Due to deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application. When the vehicle moves or the brakes are applied the next time, the front brake pads move to the other side, which causes a click noise. Mass-Production Change: None 2016-2018 CX-9 (Squeak noise): During light braking. Cause: Occurs when the front brake pads have been worn to certain levels. As the pads wear, the chamfer goes away and the grease between the pad and the shim deteriorates. Mass-Production Change: As of Apr. 27, 2018, the chamfer shape of the brake pad was improved to increase durability.

01-003/22

Service Bulletin/Repair Instructions

SA-013-22

Service Bulletin/Repair Instructions

SA-006-22a

Service Bulletin/Repair Instructions

MT-003/22

Service Bulletin/Repair Instructions

Some customers may complain about a tapping or knocking noise coming from the rear seat after fuel fill. The concern will likely occur if the fuel tank is overfilled (more fuel is added after the fuel pump nozzle shuts off automatically) or filled up normally in high ambient temperatures and the fuel expands. No repair is needed. Explain to the customer not to continue filling after nozzle shut off. Refer customer to Owner's Manual Warning:

01-002/22

Service Bulletin/Repair Instructions

Some vehicles may exhibit a fuel odor at the left / rear area of the vehicle while the engine is idling that usually occurs when the fuel tank is warmed up in hot weather and/or after long distance driving. Depending on wind direction and/or parking environment, the odor may be more noticeable. The odor may be caused by evaporative gas from the gas outlet vent.

SA-006-22

Service Bulletin/Repair Instructions

SA-007-22a

Service Bulletin/Repair Instructions

Some vehicles equipped with SiriusXM Travel Link and a Navigation SD Card added by dealer/customer may experience a SiriusXM Travel Link error when selecting Parking Information.

00-001-22

Service Bulletin/Repair Instructions

SA-009-22

Service Bulletin/Repair Instructions

SA-008-22

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-007-22

Service Bulletin/Repair Instructions

Some customers may experience a SiriusXM Travel Link error when selecting Parking Information.

MT-001-22

Service Bulletin/Repair Instructions

Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions. Use a clean towel damped in leather/vinyl cleaner or mild soap to clean the steering wheel. NOTE: Upholstery maintenance and care information can also be found in the Owner's Manual.

SA-004-22

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

15-002/22

Service Bulletin/Repair Instructions

15-001/22

Service Bulletin/Repair Instructions

Some vehicles equipped with Blind Spot Monitoring (BSM) may experience a BSM indicator light on the outer door mirror, even if there is no vehicle in the alert (blind spot) area. NOTE: This concern occurs only after a cold start. As the BSM control module temperature rises, the BSM system returns to normal operation. Due to BSM control module production variances, a false detection may occur in some units when the BSM temperature in the control module has not yet reached normal operating temperature. To eliminate this concern, the control logic of the BSM control module has been modified.

SA-013-21h

Service Bulletin/Repair Instructions

Connected Vehicle Symptom Troubleshooting: Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. - Remote function(s) inoperative. o Engine Start / Stop o Door Lock / Unlock o Lights ON / OFF MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. - If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. - If the reception is good to strong, proceed to the Repair Procedure.

SA-025-21a

Service Bulletin/Repair Instructions

MDARS vs IDS Service Information: The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. This service information provides a timeline of the system limitations.

SA-031-21c

Service Bulletin/Repair Instructions

New Cylinder Head Assembly Established: A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly.

01-006-21-3779b

Service Bulletin/Repair Instructions

Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.

01-016-21-3853

Service Bulletin/Repair Instructions

Lack of Power When Accelerating in Cold Temperatures: Some customers may complain about lack of power when accelerating in cold temperatures (below 0 degrees F). To avoid slippage, engine power is restricted in cold temperatures, even when the road condition is not slippery. To eliminate this concern, the PCM and TCM control software has been modified to restrict engine power only when tire slippage is detected between the front and rear wheels in cold temperatures. Customers having this concern should have their vehicle repaired using the following repair procedure.

09-009-21-3759a

Service Bulletin/Repair Instructions

Rusty Panel at Bottom (Inner Side) of Doors: Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/sand adhering to the side sill, which scratches the paint surface when the door is opened/closed. The mud/sand is most likely brought in by the driver and/or passenger when stepping in and out of the vehicle.

09-028-21-3748a

Service Bulletin/Repair Instructions

Whistling Noise From Front Door Window Glass or Windshield When Driving At Highway Speed: Some customers may complain about a whistling noise heard from the top of the A-pillar area and/or the top of windshield area when driving at highway speeds. When driving under the following conditions, a negative pressure is generated on the doors and the windshield pulling them outward and resulting in weatherstrip vibration. - The vehicle is exposed to a side wind while driving at highway speeds. - The vehicle is exposed to a strong side wind while driving at a speed slightly higher than highway speed. Customers having this concern should have their vehicle repaired using the following repair procedure.

09-012-21-3801b

Service Bulletin/Repair Instructions

Door Lock Will Not Work Using Remote Transmitter and Engine Will Not Start: Some customers may experience all of following symptoms: 1. The door lock/unlock operation will not work using the remote transmitter button. 2. The door lock/unlock operation will not work using the door lock/release touch sensor. 3. The engine will not start using the ignition switch. 4. The transmitter operates by itself. 5. The key battery drains faster than usual. Symptoms 1-3: This may be caused when excess load is applied to the remote transmitter, deforming the electrical terminals and creating poor contact with the battery. To eliminate this concern, the structure in the remote transmitter has been modified to reduce the deformation of the electrical terminals. Symptom 4-5: This may be caused when excessive load is applied to the remote transmitter, creating a gap around the gasket where moisture enters and corrodes the circuit board which in turn drains the key battery faster than usual. To eliminate this concern, the thickness of the case wall on the gasket mounting surface has been increased and the bonding strength of the components has been improved to prevent deformation. Customers having this concern should have their vehicle repaired using the following repair procedure.

01-012-21-3832a

Service Bulletin/Repair Instructions

Some vehicles may have a Ã¢ÂÂLOW ENGINE OIL LEVELÃ¢ÂÂ warning message and a CHECK ENGINE light illuminated in the instrument cluster, along with DTC P250F:00 stored in memory. DTC P250F:00 - Engine oil level signal: engine oil level low. Upon inspecting the engine oil level, the level is found to be low and there doesnÃ¢ÂÂt appear to be any trace of oil leakage in the engine compartment. This concern usually occurs when the mileage reaches approximately 3,100 Ã¢ÂÂ 4,700 miles (5,000 - 7,500km) and may also occur again after replacing or topping off the engine oil. The root cause of this concern has not been identified yet, therefore a repair procedure will be announced at a later date. Since this issue has been reported after a valve stem seal modification, it is very likely that valve stem seal damage is causing oil to leak into the combustion chamber.

SA-054-21a

Service Bulletin/Repair Instructions

Some customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in morning, Display frozen, Display blank. NOTE: Rear view monitor operation is normal, No DTC stored

08-003-21-3837

Service Bulletin/Repair Instructions

Some vehicles equipped with a seat ventilation system may have the passenger seat belt warning light on, even though there is no passenger in the seat. This concern may be caused by an overly sensitive detection of the occupancy sensor. The weight of the seat ventilation unit may be captured by the occupancy sensor, resulting in a false detection.

09-016-21-3797c

Service Bulletin/Repair Instructions

Some vehicles may exhibit rust or paint peeling at the inside edge of the front door(s). This may be caused by dust adhering between the front door edge and the rear door weatherstrip, which rubs/damages the paint during vehicle operation (door opening/closing and vibration while driving). NOTE: If the rust/paint peeling is seen on the outer side of the door, this service bulletin does not apply.

15-004-21-3835

Service Bulletin/Repair Instructions

NOTE: This Service Information is only applicable for vehicles equipped with a Forward Sensing Camera (FSC), KDD1-67-XCX and GSH7-67-XCX*. If B61L-67-XCX* appears in the GEPC search, the VIN is applicable for this repair only if the part has been previously replaced with KDD1-67-XCX. Some vehicles may exhibit the master warning light (and other warning lights) illuminated while driving, with DTC B115E:76 stored in memory.

SA-054-21

Service Bulletin/Repair Instructions

09-033-21-3847

Service Bulletin/Repair Instructions

Some customers may complain that the rear door seaming welt (1) comes off when stepping in and/or out of the vehicle. This is caused by the gripping force of the seaming welt being insufficient for frequent usage of the rear seat (vehicle used for ride sharing). No mass production change is planned.

SA-052-21

Service Bulletin/Repair Instructions

For improvement of electrical diagnosis, the SKYACTIVÃÂ® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIVÃÂ® vehicles and compare suspect terminal drag with a good know terminal.To measure the voltage/resistance avoiding any terminal damage.

MT-002-21a

Service Bulletin/Repair Instructions

Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. E85: A blend of 85% ethanol and 15% gasoline All Mazda vehicles can run on gasoline containing up to 10% ethanol (E10) but only some 1999-2001 B3000 trucks can run on gasoline with more than 10% ethanol blended. E10 compatible vehicles: All Mazda vehicles. E85 compatible vehicles: 1999-2001 B3000 Mazda trucks with the 8th VIN digit is V.

SA-031-21b

Service Bulletin/Repair Instructions

07-004-21-3830

Service Bulletin/Repair Instructions

Some vehicles may exhibit insufficient A/C performance / insufficient airflow from vents or ducts. These concerns may be caused by an evaporator temperature sensor malfunction due to insufficient water-proofing. This may result in a detection error and therefore, improper operation of the A/C system. To eliminate this concern, the production process of the evaporator temperature sensor has been modified to ensure proper water-proofing.

01-012-21-3832

Service Bulletin/Repair Instructions

Some vehicles may have a LOW ENGINE OIL LEVEL warning message and a CHECK ENGINE light illuminated in the instrument cluster, along with DTC P250F:00 stored in memory. DTC P250F:00 - Engine oil level signal: engine oil level low. Upon inspecting the engine oil level, the level is found to be low and there doesn't appear to be any trace of oil leakage in the engine compartment. This concern usually occurs when the mileage reaches approximately 3,100 - 4,700 miles (5,000 - 7,500km) and may also occur again after replacing or topping off the engine oil. The root cause of this concern has not been identified yet, therefore a repair procedure will be announced at a later date. Since this issue has been reported after a valve stem seal modification, it is very likely that valve stem seal damage is causing oil to leak into the combustion chamber.

SA-019-21d

Service Bulletin/Repair Instructions

MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

SA-027-21b

Service Bulletin/Repair Instructions

MAZDA CONNECT Symptom Troubleshooting (7th Generation Vehicles). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure

01-011-21-3800a

Service Bulletin/Repair Instructions

Some customers may experience the CHECK ENGINE light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up, The engine temperature gauge fluctuates, The low coolant temperature indicator (blue) light stays on longer or comes on while driving, Poor heater performance, especially at idle. NOTE: Vehicles with SKYACTIV-G 2.5T are not applicable. Due to production variety of the failsafe thermostat integrated in the coolant control valve, engine coolant may enter into a dry hollow in the failsafe thermostat, resulting in unintended opening of the failsafe thermostat at lower temperatures (104-176 ÃÂ°F (40-80 ÃÂ°C)). To eliminate this concern, the production process of the coolant control valve has been modified.

15-003-21-3828

Service Bulletin/Repair Instructions

MT-002-21

Service Bulletin/Repair Instructions

Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of 85% ethanol and 15% gasoline, All Mazda vehicles can run on gasoline containing up to 10% ethanol (E10) but only some 1999-2001 B3000 trucks can run on gasoline with more than 10% ethanol blended. E10 compatible vehicles: All Mazda vehicles. E85 compatible vehicles: 1999-2001 B3000 Mazda trucks with the 8th VIN digit is V. What if a customer puts E85 in there Mazda vehicle? Symptoms include: Rough Running, Lean Codes, Misfires and/or misfire codes, Lack of power, Poor fuel economy, Spark knock, Mechanical engine damage.

09-028-21-3748

Service Bulletin/Repair Instructions

Some customers may complain about a whistling noise heard from the top of the A-pillar area when driving at highway speeds. When driving under following conditions, a negative pressure is generated on the doors pulling them outward and resulting in weatherstrip vibration. The vehicle is exposed to a side wind while driving at highway speeds. The vehicle is exposed to a strong side wind while driving at a speed slightly higher than highway speed.

SA-047-21

Service Bulletin/Repair Instructions

If you receive a customer concern about the CHECK ENGINE light coming on and DTC P3400 (cylinder deactivation system malfunction) stored, the cylinder deactivation oil control valve may be plugged with plastic debris from the oil filter wrapper. The debris may enter the center of the oil filter when poking a hole in the filter wrapper during removal, and then travel through the engine and plug the cylinder deactivation oil control valve.

SA-013-21g

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. If the reception is good to strong, proceed to the Repair Procedure.

04-004-21-3821

Service Bulletin/Repair Instructions

Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. These concerns may be caused because the automatic EPB caliper release timing is too late for the movement of the vehicle. NOTE: Frequent usage of the EPB automatic release function may promote uneven rear brake pad wear. To eliminate these concerns, the EPB control module logic has been modified.

09-016-21-3797b

Service Bulletin/Repair Instructions

09-021-21-3818b

Service Bulletin/Repair Instructions

All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.230 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of MazdaÃ¢ÂÂs continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on. Updating MAZDA CONNECT to the latest version will erase any customization created by unauthorized software. Unauthorized customization software will not work on the latest version of MAZDA CONNECT software. The latest version of MAZDA CONNECT software cannot be rolled back to an earlier version. Mazda does not recommend unauthorized customization of MAZDA CONNECT due to the possibility of unexpected problems. Any issues related to this will not be covered under Mazda warranty policy.

SA-004-21c

Service Bulletin/Repair Instructions

When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated. CAUTION: DO NOT swap TCU with another vehicle as the TCU is VIN locked after activation. A TCU swap with another vehicle will disable Connected Services on both vehicles. If TCU activation is not performed, connected vehicle functions will not operate. This will have a negative impact on the customer because they will need to return to the dealer for repairs.

SSPC7a

Service Bulletin/Repair Instructions

SSPC7 - SPECIAL SERVICE PROGRAM -TELEMATICS COMMUNICATION UNIT BATTERY DRAIN CONCERN AND CONNECTED SERVICES NOT AVAILABLE: Repair Outline and Important Notes: Reprogram the telematics communications unit with an USB stick. You must use MDARS after USB programming to check for DTC and sending ODR data. New information has been added to SSPC7 repair documents. Discard all other documents and print these documents out. DRW41 repaired vehicles will not need SSPC7 completed. Unrepaired DRW41 vehicles have been moved to SSPC7. You must check DRW41 status prior to repair in Warranty Vehicle Inquiry. Open status, perform SSPC7. Closed status, return vehicle to stock or customer after confirming CV signal strength. Unsubmitted DRW41 claims with repair dates of August 2 or later must be submitted with SSPC7 claim information. Warranty Operations will be deleting DRW41 VINs in open status over the next few days. SSPC7 must be performed prior to delivery and is subject to the New Car Ready process

05-001-21-3826

Service Bulletin/Repair Instructions

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. 1 (oil pressure switch B) stuck on, P0847:00 - Oil pressure switch No. 2 (oil pressure switch A) stuck on, P0872:00 - Oil pressure switch No. 3 (oil pressure switch A) stuck on, P0780:00 - Gear shifting malfunction, P1738:00 Automatic transaxle internal malfunction. This is caused by the oil pressure switch A and/or B at the control valve body temporarily or permanently getting stuck due to contamination entering the passage. To correct the problem, some mass production changes have been implemented to reduce contamination and improve the DTC diagnostic logic. NOTE: If the vehicle also has a delayed engagement concern, this TSB is not applicable. Refer to the instructions on MGSS (SLOW ENGAGING AFTER OPERATING SELECTOR LEVER FROM N TO D POSITION [FW6A-EL/FW6AX-EL]) or (SLOW ENGAGING AFTER OPERATING SELECTOR LEVER FROM N TO D POSITION [EW6A-EL/EW6AX-EL]) for proper diagnosis and repair procedure.

SA-019-21c

Service Bulletin/Repair Instructions

MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

01-006-21-3779a

Service Bulletin/Repair Instructions

09-025-21-3824

Service Bulletin/Repair Instructions

This service bulletin provides information regarding the proper use of the driverÃ¢ÂÂs floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage.

09-021-21-3818a

Service Bulletin/Repair Instructions

AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.367 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazdas continuing efforts to improve safety and reduce driver distraction.

SA-031-21a

Service Bulletin/Repair Instructions

SA-045-21c

Service Bulletin/Repair Instructions

Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Connected Vehicle Remote Functions inoperative on vehicles built March 20, 2021 and later.

SA-045-21d

Service Bulletin/Repair Instructions

Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. NOTE: SA-045/21 HAS BEEN SUPERCEDED TO SSPC7.

SSPC7

Service Bulletin/Repair Instructions

SSPC7 - SPECIAL SERVICE PROGRAM -TELEMATICS COMMUNICATION UNIT BATTERY DRAIN CONCERN AND CONNECTED SERVICES NOT AVAILABLE

DRW41a

Service Bulletin/Repair Instructions

DRW41 - TELEMATICS COMMUNICATION UNIT (TCU) CONCERN - BATTERY DRAIN AND CONNECTED SERVICES. On certain subject 2021 MY CX-5 & CX-9 vehicles, a battery drain concern could occur due to the Telematics Communication Unit (TCU) not going to sleep. In addition, some vehicles were repaired under the cancelled campaign SSPC6, which caused Connected Services to no longer work. This Dealer Rework will repair all concerns to ensure the battery drain concern does not occur and restores Connected Services, if disabled from a prior software update. All Mazda dealers will update the subject vehicles with improved TCU software. This campaign will be expanded to include additional Mazda3 and CX-30 vehicles at a later date, please watch for additional announcements.

SA-045-21a

Service Bulletin/Repair Instructions

SA-045-21b

Service Bulletin/Repair Instructions

SA-045-21

Service Bulletin/Repair Instructions

Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Connected Vehicle Remote Functions inoperative on vehicles built July 1, 2021 and later. Engine no start due to low battery voltage.

DRW41

Service Bulletin/Repair Instructions

02-002-21-3769a

Service Bulletin/Repair Instructions

SSPC6c

Service Bulletin/Repair Instructions

(PERMANENTLY CANCELLED CAMPAIGN) - SSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: Please read the dealer email sent today, 7/15/2021. This campaign has been cancelled. Make sure all USB drives with SSPC6 Software are erased and reformatted.

SSPC6b

Service Bulletin/Repair Instructions

(PAUSE ALL REPAIRS!) - SSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: Please read the dealer email sent today. Attention: Please pause all repairs for this SSP due to the repair procedure needing to be updated. We will advise here when repairs can resume. Any repairs in progress should cease.

09-016-21-3797a

Service Bulletin/Repair Instructions

SSPC6a

Service Bulletin/Repair Instructions

SSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: On certain subject 2021 MY CX-5 & CX-9 vehicles, the electronic control unit (ECU) may not enter the power-saving mode under certain conditions, and a dark current may continue to flow even after the engine is turned off. If the vehicle is left unused in this condition over several days, the battery may drain and cause a no-start issue. This is due to the inappropriate software of the Telematics Communication Unit (TCU). To eliminate this concern, the Telematics Communication Unit (TCU) software has been modified.

SSPC6

Service Bulletin/Repair Instructions

15-002-21-3812

Service Bulletin/Repair Instructions

Some customers may experience a SBS/SCBS, LAS/LDWS and/or HBC warning light on. A system error message may also be found in the center display. DTC U3000:04-0A (Forward sensing camera (FSC) internal malfunction). DTC U3000:04-0A (Forward sensing camera (FSC) internal malfunction) is stored in the FSC module and cannot be erased. This concern may be caused by a hardware failure of an internal device of the FSC, which results in a malfunction detection. To eliminate this concern, the production process of the FSC has been modified.

SA-019-21a

Service Bulletin/Repair Instructions

MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

SA-027-21a

Service Bulletin/Repair Instructions

MAZDA CONNECT Symptom Troubleshooting (7th Generation Vehicles). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure

SA-042-21

Service Bulletin/Repair Instructions

Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.) placed on the front passenger's seat.

SA-030-21a

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method A. Auxiliary Key Trace Cut Method If only one auxiliary key is lost/missing, some key cutting machines can trace cut a new key blank. 1. Trace cut the new auxiliary key blank(s). B. Auxiliary Key Code Cut Method If both auxiliary keys are lost/missing, use this method for cutting new auxiliary key blank(s). 1. Confirm you have access to a Mazda approved key cutting machine. See Ã¢ÂÂMazda Approved Key Cutting MachineÃ¢ÂÂ table.

09-012-21-3801a

Service Bulletin/Repair Instructions

Some customers may experience all of following symptoms: The door lock/unlock operation will not work using the remote transmitter button. The door lock/unlock operation will not work using the door lock/release touch sensor. The engine will not start using the ignition switch. This is caused when excess load is applied to the remote transmitter and the electrical terminals in it may be deformed, causing poor contact with the battery. To eliminate this concern, the structure in the remote transmitter has been modified to reduce the deformation of the electrical terminals.

SA-041-21

Service Bulletin/Repair Instructions

Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the "Attachments" section once a part is selected. Accessories E-catalog For models prior to 2016: Accessory Parts and Installation Instructions

SA-040-21

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-029-21a

Service Bulletin/Repair Instructions

APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNECT Updates -> Apple Carplay / Android Auto MDARS Activation Instructions

SA-013-21f

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

MT-003-21

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflections all converge at one point, focusing and concentrating the light onto the street below.

SA-036-21

Service Bulletin/Repair Instructions

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles], B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles build on or before March 2, 2019], No DTC - Gen 7 vehicles built after March 2, 2019, DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.

SA-034-21

Service Bulletin/Repair Instructions

When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the DCA8000 OR GR8 battery charger SST to maintain battery voltage.

SA-013-21e

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-032-21

Service Bulletin/Repair Instructions

SA-033-21

Service Bulletin/Repair Instructions

The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles.

MT-001-21

Service Bulletin/Repair Instructions

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed.

SA-030-21

Service Bulletin/Repair Instructions

Auxiliary key blank cutting procedure: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method, B. Auxiliary Key Code Cut Method

01-002-21-3767a

Service Bulletin/Repair Instructions

Some vehicle may exhibit a tapping noise from the engine during idling; etc., and synchronized to the engine rpm. The tapping noise may be caused by the switchable hydraulic lash adjuster (HLA), which may not work properly due to air bubbles accumulated in the oil passage in it. To eliminate this concern, the switchable HLA has been modified for increased oil supply to reduce air bubbles in the oil passage. NOTE: The switchable HLA can be pressed down with a finger if air bubbles have accumulated in it.

01-004-21-3773a

Service Bulletin/Repair Instructions

SA-013-21d

Service Bulletin/Repair Instructions

IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF

SA-029-21

Service Bulletin/Repair Instructions

APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlayÃ¢ÂÂ¢ / Android AutoÃ¢ÂÂ¢, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNECT Updates -> Apple Carplay / Android Auto MDARS Activation Instructions

01-011-21-3800

Service Bulletin/Repair Instructions

SA-012-21d

Service Bulletin/Repair Instructions

MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, Troubleshooting, Reception Level Inspection, Dealer Processes, Conditions for Remote Engine Start Will Not Function, Conditions for Remote Engine Start Function Will turn engine OFF, Educational Videos, Resources

16-001-21-3780

Service Bulletin/Repair Instructions

NOTE: This service bulletin supersedes "DRW34 - 2021 CX-9 AND CX-5 MAZDA CONNECT SETTINGS CONCERN". Some customers may notice that some items such as the View Monitor, Parking Sensor or Hands-Free Liftgate settings do not appear in customize setting screen.

SA-014-21c

Service Bulletin/Repair Instructions

Some customers may complain about an infotainment reboot and the infotainment system recovers if the Navigation SD card is removed (see attached video). NOTE: This concern may be present on a 2019-2020 Mazda3 or a 2020 CX-30 after the customer updates the Navigation SD card map software using Mazda Toolbox.

SA-027-21

Service Bulletin/Repair Instructions

MAZDA CONNECT Symptom Troubleshooting (7th Generation Vehicles). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure

SA-025-21

Service Bulletin/Repair Instructions

The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. This service information provides a timeline of the system limitations. Gen 6.5 vs Gen 7 Gen 6.5 (2021 CX-5 and CX-9) Connected Vehicle functions will be similar to Gen 7 (2020 > CX-30 and Mazda3). The main difference is that Gen 6.5 vehicles will not include Tire Pressure Monitoring System (TPMS) information (tire pressure).

SA-024-21

Service Bulletin/Repair Instructions

Be aware that the fuses removed at the factory have been changed. The fuses removed from the relay and fuse block (1) are as follows: Previous, Room (15A), Audio1 (15A), New, Room (25A), BOSE (25A).

SA-014-21b

Service Bulletin/Repair Instructions

Some customers may complaint about an infotainment reboot. The infotainment system recovers if the Navigation SD card is removed (see attached video).

DRW38

Service Bulletin/Repair Instructions

DRW38 - RESIDUE OR STAIN BY WRAPGUARD ON BELTLINE - On the subject vehicles shipped from MC on January 8, 2021, added wrap guard was temporarily attached on the beltline molding (both left and right) to protect the beltline molding from misty seawater (for rust prevention). The wrap guard was to be removed prior to shipment. The affected vehicles need to have the wrap guard removed and then inspect the beltline molding for any signs of adhesive residue or possible rust spots.

SA-012-21c

Service Bulletin/Repair Instructions

SA-013-21c

Service Bulletin/Repair Instructions

IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App, Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF

09-009-21-3759

Service Bulletin/Repair Instructions

Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/sand adhering to the side sill, which scratches the paint surface when the door is opened/closed. The mud/sand is most likely brought in by the driver and/or passenger when stepping in and out of the vehicle.

SA-020-21

Service Bulletin/Repair Instructions

SA-022-21

Service Bulletin/Repair Instructions

When performing the MGSS Workshop Manual 360ÃÂ° View Monitor System Aiming Procedure, M-MDS may show error message "Procedure unsuccessful". This may be caused by light glare on the SST.

SA-012-21a

Service Bulletin/Repair Instructions

SA-013-21a

Service Bulletin/Repair Instructions

IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App, Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF

01-005-21-3778

Service Bulletin/Repair Instructions

The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.

01-006-21-3779

Service Bulletin/Repair Instructions

01-004-21-3773

Service Bulletin/Repair Instructions

SA-016-21

Service Bulletin/Repair Instructions

Some customers may complain about not being able to answer an iPhone incoming call via Bluetooth using the steering wheel controls or the commander switch. The infotainment center display answer button may be grayed out. This may be caused by an iPhone phone setting with iOS 14.2 and iOS 14.3. No vehicle repair is needed.

SA-012-21

Service Bulletin/Repair Instructions

SA-013-21

Service Bulletin/Repair Instructions

IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App, Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF

SA-014-21

Service Bulletin/Repair Instructions

Some customers may complaint about an infotainment reboot. The infotainment system recovers if the Navigation SD card is removed (see attached video). Mazda is currently investigating this concern. Contact Hotine for the latest information.

01-003-21-3776

Service Bulletin/Repair Instructions

Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem. P2507:00: PCM battery voltage low input

02-003-21-3777

Service Bulletin/Repair Instructions

Some customers may complain that the steering wheel is off center more than 3ÃÂ° even when driving straight on a flat road.

07-001-21-3775

Service Bulletin/Repair Instructions

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. Ã¢ÂÂMazda Air Cooling Coil CoatingÃ¢ÂÂ is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.

SA-008-21

Service Bulletin/Repair Instructions

DTC P0942:49 is missing from the Workshop Manual on MGSS. Follow the repair procedure below to repair the vehicle until the information is added.

SA-007-21

Service Bulletin/Repair Instructions

Some customers may complain that their seat warmers or seat ventilation do not turn on when the engine is restarted after being left on when turning off the engine. The logic has changed from previous Mazdas where the seat warmers and seat ventilation automatically turned on when the engine was restarted.

00-001-21-3768

Service Bulletin/Repair Instructions

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

02-002-21-3769

Service Bulletin/Repair Instructions

09-002-21-3770

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer

09-003-21-3771

Service Bulletin/Repair Instructions

When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).

09-004-21-3772

Service Bulletin/Repair Instructions

Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of stains can be removed with a heat gun or an infrared drier.

SA-006-21

Service Bulletin/Repair Instructions

01-002-21-3767

Service Bulletin/Repair Instructions

SA-004-20c

Service Bulletin/Repair Instructions

In order to ensure key code security, MNAO has restricted key code access for the new auxiliary key. This Service Alert provides information on how to obtain the 10-digit key code needed for cutting a new auxiliary key blank if all auxiliary keys are lost.

04-005-20-3687a

Service Bulletin/Repair Instructions

09-007-20-3674a

Service Bulletin/Repair Instructions

SA-003-20f

Service Bulletin/Repair Instructions

SA-031-20k

Service Bulletin/Repair Instructions

CONNECTED VEHICLE SYMPTOM TROUBLESHOOTING: IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: ÃÂ· Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop ÃÂ· Door Lock / Unlock ÃÂ· Lights ON / OFF

SA-007-20m

Service Bulletin/Repair Instructions

MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ). General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, Troubleshooting, Dealer Processes, Educational Videos, Resources

SA-031-20j

Service Bulletin/Repair Instructions

09-036-20-3756

Service Bulletin/Repair Instructions

Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTHÃÂ® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTHÃÂ® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010.

SA-064-20b

Service Bulletin/Repair Instructions

CONNECTED VEHICLE SERVICE INFORMATION. The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. This service information provides a timeline of the system limitations. (Gen 6.5 vs Gen 7): Gen 6.5 (2021 CX-5 and CX-9) Connected Vehicle functions will be similar to Gen 7 (2020 CX-30 and Mazda3). The main difference is that Gen 6.5 vehicles will not include Tire Pressure Monitoring System (TPMS) information (tire pressure).

MT-005-20

Service Bulletin/Repair Instructions

Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary: Engine Oil Consumption Inspection Guideline 1. Record the vehicle mileage. 2. Engine at normal operating temperature, top off engine oil level to the full mark on the dipstick. 3. Ask the customer to return to the dealer after 1200 miles to recheck the engine oil level. 4. After 1200 miles, engine at normal operating temperature, check the engine oil level on the dipstick. 5. Is the engine oil level above the low mark on the dipstick? ÃÂ¯ÃÂÃÂ· Yes - No repair is necessary. ÃÂ¯ÃÂÃÂ· No - Proceed to MGSS online or Workshop Manual (section 01-03 NO. 16 HIGH OIL CONSUMPTION/LEAKAGE).

SA-031-20i

Service Bulletin/Repair Instructions

DRW34a

Service Bulletin/Repair Instructions

DRW34 - 2021 CX-9 AND CX-5 MAZDA CONNECT SETTINGS CONCERN. Concern Outline: It is not possible to customize the View Monitor, Parking Sensor and Vehicle - Doors > Hands-Free Liftgate settings as they are not displayed on the Mazda Connect screen, due to an inappropriate setting in the software on the subject vehicles involved in this campaign. Outline of Repair: Perform a Factory Reset on the Mazda Connect Screen.

DRW34

Service Bulletin/Repair Instructions

2021 CX-9 AND CX-5 MAZDA CONNECT SETTINGS CONCERN: Concern Outline: It is not possible to customize the Ã¢ÂÂView MonitorÃ¢ÂÂ, Ã¢ÂÂParking SensorÃ¢ÂÂ and Safety (hands free liftgate) settings as they are not displayed on the Mazda Connect screen, due to an inappropriate setting in the software on the subject vehicles involved in this campaign. Outline of Repair: Perform a Factory Reset on the Mazda Connect Screen. Note: Modified software will be incorporated into mass-production vehicles beginning November 3, 2020. Certain CX-5 and CX-9 vehicles produced before the mass-production change, will be reworked before shipment.

SA-031-20f

Service Bulletin/Repair Instructions

CONNECTED VEHICLE SYMPTOM TROUBLESHOOTING: IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF

SA-071-20

Service Bulletin/Repair Instructions

Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a SKYACTIV cylinder head, but it is no longer available. The following 3 adhesives are alternatives available as an equivalent to Loctite 962T: Loctite 272, Loctite 518 Threebond TB-1386H

SA-007-20l

Service Bulletin/Repair Instructions

SA-027-20f

Service Bulletin/Repair Instructions

MAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Index: No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 How to Check Navi SD Card VIN Lock

SA-070-20

Service Bulletin/Repair Instructions

APPLE CARPLAY / ANDROID AUTO FREQUENTLY ASKED QUESTIONS (FAQ): NOTE: The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS - Infotainment - MAZDA CONNECT Updates - Apple Carplay / Android Auto MDARS Activation Instructions

SA-069-20

Service Bulletin/Repair Instructions

ACCESSORY INSTRUCTIONS LOCATION: Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.mazdausa.com

DRW33

Service Bulletin/Repair Instructions

DRW33 - CHROME PLATED WINDOW MOLDINGS CONCERN FROM PACIFIC TYPHOON: On certain subject vehicles parked outside after production, it is possible that the chrome plated window moldings may be dirty or have rust spots from a Typhoon that recently passed by Hiroshima and Hofu Japan. These vehicles may have been exposed to misty seawater caused by a strong wind and could have potentially sustained chrome molding damage. The vehicles subject to this DRW may need additional cleaning, polishing, or possibly molding replacement.

SA-007-20k

Service Bulletin/Repair Instructions

SA-027-20e

Service Bulletin/Repair Instructions

SA-064-20a

Service Bulletin/Repair Instructions

The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. This service information provides a timeline of the system limitations. Gen 6.5 vs Gen 7. Gen 6.5 (2021 CX-5 and CX-9) Connected Vehicle functions will be similar to Gen 7 (2020 CX-30 and Mazda3). The main difference is that Gen 6.5 vehicles will not include Tire Pressure Monitoring System (TPMS) information (tire pressure).

SA-066-20

Service Bulletin/Repair Instructions

When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always do the following: Ã¯ÂÂ· Use the GR8 battery charger SST to maintain battery voltage. See SA-063/20. Ã¯ÂÂ· Use M-MDS hardware that is in good working condition. CAUTION: If the GR8 is not used or if the M-MDS hardware is not in good working condition, a control unit failure may occur.

SA-064-20

Service Bulletin/Repair Instructions

The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. This service information provides a timeline of the system limitations. Gen 6.5 vs Gen 7. Gen 6.5 (2021 CX-5 and CX-9) Connected Vehicle functions will be similar to Gen 7 (2020 CX-30 and Mazda3). The main difference is that Gen 6.5 vehicles will not include Tire Pressure Monitoring System (TPMS) information (tire pressure).

SA-063-20

Service Bulletin/Repair Instructions

When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the GR8 battery charger SST to maintain battery voltage.

MT-003-20

Service Bulletin/Repair Instructions

Some customers may complain about an inoperative power liftgate (PLG) and the any of the following DTC's stored in memory: Ã¯ÂÂ· U3003:16 (Power liftgate (PLG) control module power supply voltage low input) Ã¯ÂÂ· U3003:17 (Power liftgate (PLG) control module power supply voltage high input). This may be caused by low or high vehicle battery voltage.

SA-056-20

Service Bulletin/Repair Instructions

Some customers or technicians (during PDI) may have concerns with the front doors sticking (especially on hot days) and/or poor appearance, fitment, alignment or gaps with the front and rear door sash molding. These concerns may be related to the door sash molding interference between the front and rear doors.

SA266

Service Bulletin/Repair Instructions

MAZDA Mobile start (MMS) cannot communicate with vehicle

Reading this report

Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.