Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SA-038-26a
Service Bulletin/Repair Instructions
This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 06/15/26 DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote functions inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Index MAZDA CONNECT 2 Center Display Status Icon MAZDA CONNECT 3 Center Display Status Icon Remote Engine Start Will Not Function Remote Engine Start Function Will turn engine OFF Customer Subscription Status TCU Communication Line Status
SSPE2_MSP67 Warr c
Over The Air
Subject: Announcement of Special Service Program (SSPE2) Ethernet Communication – Over The Air (OTA) Update Concerns and Manufacturer Service Program (MSP67 ) – Battery Depletion - 2026MY CX-5 vehicles URGENT - STOP DELIVERY OF AFFECTED VEHICLES: MAZDA SALES AND SERVICE TEAMS - ACTION ITEM: Between both campaigns there are approximately 27,565 vehicles (for both campaigns) in stock at U.S. Mazda dealers. All Mazda dealers must quarantine any affected New, Used or Certified Pre-Owned in-stock vehicles until the repair is completed. The affected dealer inventory list will be available to each District Service Manager with the notification of this dealer email. Once completed, the vehicle can be delivered, and the Warranty claim can be submitted later without penalty since the vehicle has been repaired. Mazda Motor Corporation has decided to conduct two service programs Special Service Program (SSP) and Manufacturer Service Program (MSP) on certain 2026MY CX -5 vehicles sold in the U.S. and U.S. Territories. Vehicles also produced by Mazda Motor de Mexico (MMdM) and Mazda Canada Inc. (MCI) are affected and should be repaired if presented to your dealership. Please see the description, model, model year, and VIN ranges below for all vehicles in these two campaigns. There are 70,225 vehicles affected by SSPE2 and 53,653 vehicles affected by MSP67. All vehicles in MSP67 are also affected by campaign SSPE2. Please read this complete letter for all the repair information . Special Service Program SSPE2 – Ethernet Communication and OTA Update Concerns - SSPE2 addresses two concerns: 1) Ethernet communication (CDC -DCM communication) concern: Communication in the Cockpit Domain Controller (CDC) and Data Communication Module (DCM), may be interrupted, making the connected services unavailable. The interruption may cause the master warning light to illuminate and audible warning from the emergency call speaker. 2) OTA software update concern: Due to an improper communication control program in the CDC and DCM, may prevent OTA software updates to be completed. In addition, if an OTA software update is successfully completed, the vehicle's software configuration status may not be correctly transmitted to the server, which may prevent notification of subsequent software update successfully completed OTA software updates may not properly sync with Mazda’s servers potentially preventing future OTA updates. Repair Outline: Reprogram the DCM and CDC software, using a USB memory stick with modified software. Manufacturer Service Program MSP67 - Battery Depletion Concern - MSP67 addresses two concerns: On certain subject CX-5 vehicles, the vehicle may fail to start due to battery depletion after IG OFF. 1) Data Communication Module (DCM): Remote Diagnostics software may reset and fail to close a CAN communication channel after ignition OFF and the battery may drain over time. Note: Vehicles for Puerto Rico and Mexico markets are not affected by this factor as they are not equipped with the DCM. 2) Body Control Module (BCM): The Body Control Module (BCM) may intermittently reset during sleep mode operation. Vehicles may cycle between wake-up and sleep states, leading to battery depletion. Repair Outline: Reprogram the BCM software with M-MDS, using Mazda Diagnostic and Repair Software II (MDARS II). The DCM software is being re-programed by SSPE2. Note: When the BCM is reprogrammed, the Central Gateway (CGW) will also be updated automatically.
SA-046-26a
Service Bulletin/Repair Instructions
Use this procedure if Body Control Module (BCM) failure occurs due to the laptop rebooting or crashing during a BCM software update with MDARS II.
SA-039-26a
Service Bulletin/Repair Instructions
This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red text. SA-039/26 06/15/26 Mazda Connect Symptom Troubleshooting DESCRIPTION Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
SA-053-26
Service Bulletin/Repair Instructions
This Service Alert supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. SA-006/23 01/23/23 DESCRIPTION Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock and/or tire pressures and/or tire pressure missing. This may be caused by: Incorrect calendar entry (month/day/year) after a battery disconnect Infotainment system software update. BCM TPMS unlearn during vehicle storage or transport. Wheel/Tire change REPAIR PROCEDURE This can be corrected by the customer driving the vehicle for a day or two so that the following will occur.
09-025-26
Service Bulletin/Repair Instructions
DESCRIPTION Some vehicles may exhibit a rattling or knocking noise from the upper B-pillar trim area. The noise is due to insufficient anti-rattle treatment between the B-pillar, adjuster cover and adjuster knob. REPAIR PROCEDURE 1. Verify customer concern. NOTE: Replacing the B-pillar trim is a like-for-like part and will likely need the felt tape added.
SSPE2_MSP67 Warr b
Over The Air
Subject: Announcement of Special Service Program (SSPE2) Ethernet Communication – Over The Air (OTA) Update Concerns and Manufacturer Service Program (MSP67 ) – Battery Depletion - 2026MY CX-5 vehicles URGENT - STOP DELIVERY OF AFFECTED VEHICLES: MAZDA SALES AND SERVICE TEAMS - ACTION ITEM: Between both campaigns there are approximately 27,565 vehicles (for both campaigns) in stock at U.S. Mazda dealers. All Mazda dealers must quarantine any affected New, Used or Certified Pre-Owned in-stock vehicles until the repair is completed. The affected dealer inventory list will be available to each District Service Manager with the notification of this dealer email. Once completed, the vehicle can be delivered, and the Warranty claim can be submitted later without penalty since the vehicle has been repaired. Mazda Motor Corporation has decided to conduct two service programs Special Service Program (SSP) and Manufacturer Service Program (MSP) on certain 2026MY CX -5 vehicles sold in the U.S. and U.S. Territories. Vehicles also produced by Mazda Motor de Mexico (MMdM) and Mazda Canada Inc. (MCI) are affected and should be repaired if presented to your dealership. Please see the description, model, model year, and VIN ranges below for all vehicles in these two campaigns. There are 70,225 vehicles affected by SSPE2 and 53,653 vehicles affected by MSP67. All vehicles in MSP67 are also affected by campaign SSPE2. Please read this complete letter for all the repair information . Special Service Program SSPE2 – Ethernet Communication and OTA Update Concerns - SSPE2 addresses two concerns: 1) Ethernet communication (CDC -DCM communication) concern: Communication in the Cockpit Domain Controller (CDC) and Data Communication Module (DCM), may be interrupted, making the connected services unavailable. The interruption may cause the master warning light to illuminate and audible warning from the emergency call speaker. 2) OTA software update concern: Due to an improper communication control program in the CDC and DCM, may prevent OTA software updates to be completed. In addition, if an OTA software update is successfully completed, the vehicle's software configuration status may not be correctly transmitted to the server, which may prevent notification of subsequent software update successfully completed OTA software updates may not properly sync with Mazda’s servers potentially preventing future OTA updates. Repair Outline: Reprogram the DCM and CDC software, using a USB memory stick with modified software. Manufacturer Service Program MSP67 - Battery Depletion Concern - MSP67 addresses two concerns: On certain subject CX-5 vehicles, the vehicle may fail to start due to battery depletion after IG OFF. 1) Data Communication Module (DCM): Remote Diagnostics software may reset and fail to close a CAN communication channel after ignition OFF and the battery may drain over time. Note: Vehicles for Puerto Rico and Mexico markets are not affected by this factor as they are not equipped with the DCM. 2) Body Control Module (BCM): The Body Control Module (BCM) may intermittently reset during sleep mode operation. Vehicles may cycle between wake-up and sleep states, leading to battery depletion. Repair Outline: Reprogram the BCM software with M-MDS, using Mazda Diagnostic and Repair Software II (MDARS II). The DCM software is being re-programed by SSPE2. Note: When the BCM is reprogrammed, the Central Gateway (CGW) will also be updated automatically.
SA-046-26
Service Bulletin/Repair Instructions
DESCRIPTION If a BCM failure occurs due to laptop rebooting/crashing during a BCM software update with MDARS II, keep the vehicle ignition ON and refer to the Recovery Procedure below. NOTE: When the BCM has lost communication with the vehicle, no vehicle functions will be operable. REPAIR PROCEDURE Recovery Procedure 1. Using the same laptop, disconnect the current MDARS II session and open a new session. 2. Scan the vehicle. 3. While the vehicle is scanning, disconnect the negative battery terminal. Wait 3 minutes, then reconnect the terminal. 4. Wait for MDARS II to complete vehicle scanning using compulsory IG ON. 5. When MDARS II prompts for the VIN, enter the vehicle’s VIN. 6. Once the vehicle has been scanned, click Reprogramming. 7. Click BCM Reprogramming and follow the on-screen steps. 8. The BCM will connect to the server, enter recovery mode, and update to the latest software version.
SSPE2_MSP67 Dlr Ltr a
Over The Air
Subject: Announcement of Special Service Program (SSPE2) Ethernet Communication – Over The Air (OTA) Update Concerns and Manufacturer Service Program (MSP67 ) – Battery Depletion - 2026MY CX-5 vehicles URGENT - STOP DELIVERY OF AFFECTED VEHICLES: MAZDA SALES AND SERVICE TEAMS - ACTION ITEM: Between both campaigns there are approximately 27,565 vehicles (for both campaigns) in stock at U.S. Mazda dealers. All Mazda dealers must quarantine any affected New, Used or Certified Pre-Owned in-stock vehicles until the repair is completed. The affected dealer inventory list will be available to each District Service Manager with the notification of this dealer email. Once completed, the vehicle can be delivered, and the Warranty claim can be submitted later without penalty since the vehicle has been repaired. Mazda Motor Corporation has decided to conduct two service programs Special Service Program (SSP) and Manufacturer Service Program (MSP) on certain 2026MY CX -5 vehicles sold in the U.S. and U.S. Territories. Vehicles also produced by Mazda Motor de Mexico (MMdM) and Mazda Canada Inc. (MCI) are affected and should be repaired if presented to your dealership. Please see the description, model, model year, and VIN ranges below for all vehicles in these two campaigns. There are 70,225 vehicles affected by SSPE2 and 53,653 vehicles affected by MSP67. All vehicles in MSP67 are also affected by campaign SSPE2. Please read this complete letter for all the repair information . Special Service Program SSPE2 – Ethernet Communication and OTA Update Concerns - SSPE2 addresses two concerns: 1) Ethernet communication (CDC -DCM communication) concern: Communication in the Cockpit Domain Controller (CDC) and Data Communication Module (DCM), may be interrupted, making the connected services unavailable. The interruption may cause the master warning light to illuminate and audible warning from the emergency call speaker. 2) OTA software update concern: Due to an improper communication control program in the CDC and DCM, may prevent OTA software updates to be completed. In addition, if an OTA software update is successfully completed, the vehicle's software configuration status may not be correctly transmitted to the server, which may prevent notification of subsequent software update successfully completed OTA software updates may not properly sync with Mazda’s servers potentially preventing future OTA updates. Repair Outline: Reprogram the DCM and CDC software, using a USB memory stick with modified software. Manufacturer Service Program MSP67 - Battery Depletion Concern - MSP67 addresses two concerns: On certain subject CX-5 vehicles, the vehicle may fail to start due to battery depletion after IG OFF. 1) Data Communication Module (DCM): Remote Diagnostics software may reset and fail to close a CAN communication channel after ignition OFF and the battery may drain over time. Note: Vehicles for Puerto Rico and Mexico markets are not affected by this factor as they are not equipped with the DCM. 2) Body Control Module (BCM): The Body Control Module (BCM) may intermittently reset during sleep mode operation. Vehicles may cycle between wake-up and sleep states, leading to battery depletion. Repair Outline: Reprogram the BCM software with M-MDS, using Mazda Diagnostic and Repair Software II (MDARS II). The DCM software is being re-programed by SSPE2. Note: When the BCM is reprogrammed, the Central Gateway (CGW) will also be updated automatically.
SSPE2_MSP67 Warr a
Over The Air
Subject: Announcement of Special Service Program (SSPE2) Ethernet Communication – Over The Air (OTA) Update Concerns and Manufacturer Service Program (MSP67 ) – Battery Depletion - 2026MY CX-5 vehicles URGENT - STOP DELIVERY OF AFFECTED VEHICLES: MAZDA SALES AND SERVICE TEAMS - ACTION ITEM: Between both campaigns there are approximately 27,565 vehicles (for both campaigns) in stock at U.S. Mazda dealers. All Mazda dealers must quarantine any affected New, Used or Certified Pre-Owned in-stock vehicles until the repair is completed. The affected dealer inventory list will be available to each District Service Manager with the notification of this dealer email. Once completed, the vehicle can be delivered, and the Warranty claim can be submitted later without penalty since the vehicle has been repaired. Mazda Motor Corporation has decided to conduct two service programs Special Service Program (SSP) and Manufacturer Service Program (MSP) on certain 2026MY CX -5 vehicles sold in the U.S. and U.S. Territories. Vehicles also produced by Mazda Motor de Mexico (MMdM) and Mazda Canada Inc. (MCI) are affected and should be repaired if presented to your dealership. Please see the description, model, model year, and VIN ranges below for all vehicles in these two campaigns. There are 70,225 vehicles affected by SSPE2 and 53,653 vehicles affected by MSP67. All vehicles in MSP67 are also affected by campaign SSPE2. Please read this complete letter for all the repair information . Special Service Program SSPE2 – Ethernet Communication and OTA Update Concerns - SSPE2 addresses two concerns: 1) Ethernet communication (CDC -DCM communication) concern: Communication in the Cockpit Domain Controller (CDC) and Data Communication Module (DCM), may be interrupted, making the connected services unavailable. The interruption may cause the master warning light to illuminate and audible warning from the emergency call speaker. 2) OTA software update concern: Due to an improper communication control program in the CDC and DCM, may prevent OTA software updates to be completed. In addition, if an OTA software update is successfully completed, the vehicle's software configuration status may not be correctly transmitted to the server, which may prevent notification of subsequent software update successfully completed OTA software updates may not properly sync with Mazda’s servers potentially preventing future OTA updates. Repair Outline: Reprogram the DCM and CDC software, using a USB memory stick with modified software. Manufacturer Service Program MSP67 - Battery Depletion Concern - MSP67 addresses two concerns: On certain subject CX-5 vehicles, the vehicle may fail to start due to battery depletion after IG OFF. 1) Data Communication Module (DCM): Remote Diagnostics software may reset and fail to close a CAN communication channel after ignition OFF and the battery may drain over time. Note: Vehicles for Puerto Rico and Mexico markets are not affected by this factor as they are not equipped with the DCM. 2) Body Control Module (BCM): The Body Control Module (BCM) may intermittently reset during sleep mode operation. Vehicles may cycle between wake-up and sleep states, leading to battery depletion. Repair Outline: Reprogram the BCM software with M-MDS, using Mazda Diagnostic and Repair Software II (MDARS II). The DCM software is being re-programed by SSPE2. Note: When the BCM is reprogrammed, the Central Gateway (CGW) will also be updated automatically.
01-009-26a
Service Bulletin/Repair Instructions
12v battery discharge. DESCRIPTION This TSB has been superceded by SSPE2 AND MSP67.
SSPE2_MSP67 Dlr Ltr
Over The Air
Subject: Announcement of Special Service Program (SSPE2) Ethernet Communication – Over The Air (OTA) Update Concerns and Manufacturer Service Program (MSP67 ) – Battery Depletion - 2026MY CX-5 vehicles URGENT - STOP DELIVERY OF AFFECTED VEHICLES: MAZDA SALES AND SERVICE TEAMS - ACTION ITEM: Between both campaigns there are approximately 27,565 vehicles (for both campaigns) in stock at U.S. Mazda dealers. All Mazda dealers must quarantine any affected New, Used or Certified Pre-Owned in-stock vehicles until the repair is completed. The affected dealer inventory list will be available to each District Service Manager with the notification of this dealer email. Once completed, the vehicle can be delivered, and the Warranty claim can be submitted later without penalty since the vehicle has been repaired. Mazda Motor Corporation has decided to conduct two service programs Special Service Program (SSP) and Manufacturer Service Program (MSP) on certain 2026MY CX -5 vehicles sold in the U.S. and U.S. Territories. Vehicles also produced by Mazda Motor de Mexico (MMdM) and Mazda Canada Inc. (MCI) are affected and should be repaired if presented to your dealership. Please see the description, model, model year, and VIN ranges below for all vehicles in these two campaigns. There are 70,225 vehicles affected by SSPE2 and 53,653 vehicles affected by MSP67. All vehicles in MSP67 are also affected by campaign SSPE2. Please read this complete letter for all the repair information . Special Service Program SSPE2 – Ethernet Communication and OTA Update Concerns - SSPE2 addresses two concerns: 1) Ethernet communication (CDC -DCM communication) concern: Communication in the Cockpit Domain Controller (CDC) and Data Communication Module (DCM), may be interrupted, making the connected services unavailable. The interruption may cause the master warning light to illuminate and audible warning from the emergency call speaker. 2) OTA software update concern: Due to an improper communication control program in the CDC and DCM, may prevent OTA software updates to be completed. In addition, if an OTA software update is successfully completed, the vehicle's software configuration status may not be correctly transmitted to the server, which may prevent notification of subsequent software update successfully completed OTA software updates may not properly sync with Mazda’s servers potentially preventing future OTA updates. Repair Outline: Reprogram the DCM and CDC software, using a USB memory stick with modified software. Manufacturer Service Program MSP67 - Battery Depletion Concern - MSP67 addresses two concerns: On certain subject CX-5 vehicles, the vehicle may fail to start due to battery depletion after IG OFF. 1) Data Communication Module (DCM): Remote Diagnostics software may reset and fail to close a CAN communication channel after ignition OFF and the battery may drain over time. Note: Vehicles for Puerto Rico and Mexico markets are not affected by this factor as they are not equipped with the DCM. 2) Body Control Module (BCM): The Body Control Module (BCM) may intermittently reset during sleep mode operation. Vehicles may cycle between wake-up and sleep states, leading to battery depletion. Repair Outline: Reprogram the BCM software with M-MDS, using Mazda Diagnostic and Repair Software II (MDARS II). The DCM software is being re-programed by SSPE2. Note: When the BCM is reprogrammed, the Central Gateway (CGW) will also be updated automatically.
SSPE2_MSP67 Repair
Over The Air
Subject: Announcement of Special Service Program (SSPE2) Ethernet Communication – Over The Air (OTA) Update Concerns and Manufacturer Service Program (MSP67 ) – Battery Depletion - 2026MY CX-5 vehicles URGENT - STOP DELIVERY OF AFFECTED VEHICLES: MAZDA SALES AND SERVICE TEAMS - ACTION ITEM: Between both campaigns there are approximately 27,565 vehicles (for both campaigns) in stock at U.S. Mazda dealers. All Mazda dealers must quarantine any affected New, Used or Certified Pre-Owned in-stock vehicles until the repair is completed. The affected dealer inventory list will be available to each District Service Manager with the notification of this dealer email. Once completed, the vehicle can be delivered, and the Warranty claim can be submitted later without penalty since the vehicle has been repaired. Mazda Motor Corporation has decided to conduct two service programs Special Service Program (SSP) and Manufacturer Service Program (MSP) on certain 2026MY CX -5 vehicles sold in the U.S. and U.S. Territories. Vehicles also produced by Mazda Motor de Mexico (MMdM) and Mazda Canada Inc. (MCI) are affected and should be repaired if presented to your dealership. Please see the description, model, model year, and VIN ranges below for all vehicles in these two campaigns. There are 70,225 vehicles affected by SSPE2 and 53,653 vehicles affected by MSP67. All vehicles in MSP67 are also affected by campaign SSPE2. Please read this complete letter for all the repair information . Special Service Program SSPE2 – Ethernet Communication and OTA Update Concerns - SSPE2 addresses two concerns: 1) Ethernet communication (CDC -DCM communication) concern: Communication in the Cockpit Domain Controller (CDC) and Data Communication Module (DCM), may be interrupted, making the connected services unavailable. The interruption may cause the master warning light to illuminate and audible warning from the emergency call speaker. 2) OTA software update concern: Due to an improper communication control program in the CDC and DCM, may prevent OTA software updates to be completed. In addition, if an OTA software update is successfully completed, the vehicle's software configuration status may not be correctly transmitted to the server, which may prevent notification of subsequent software update successfully completed OTA software updates may not properly sync with Mazda’s servers potentially preventing future OTA updates. Repair Outline: Reprogram the DCM and CDC software, using a USB memory stick with modified software. Manufacturer Service Program MSP67 - Battery Depletion Concern - MSP67 addresses two concerns: On certain subject CX-5 vehicles, the vehicle may fail to start due to battery depletion after IG OFF. 1) Data Communication Module (DCM): Remote Diagnostics software may reset and fail to close a CAN communication channel after ignition OFF and the battery may drain over time. Note: Vehicles for Puerto Rico and Mexico markets are not affected by this factor as they are not equipped with the DCM. 2) Body Control Module (BCM): The Body Control Module (BCM) may intermittently reset during sleep mode operation. Vehicles may cycle between wake-up and sleep states, leading to battery depletion. Repair Outline: Reprogram the BCM software with M-MDS, using Mazda Diagnostic and Repair Software II (MDARS II). The DCM software is being re-programed by SSPE2. Note: When the BCM is reprogrammed, the Central Gateway (CGW) will also be updated automatically.
SSPE2_MSP67 Warr
Over The Air
Subject: Announcement of Special Service Program (SSPE2) Ethernet Communication – Over The Air (OTA) Update Concerns and Manufacturer Service Program (MSP67 ) – Battery Depletion - 2026MY CX-5 vehicles URGENT - STOP DELIVERY OF AFFECTED VEHICLES: MAZDA SALES AND SERVICE TEAMS - ACTION ITEM: Between both campaigns there are approximately 27,565 vehicles (for both campaigns) in stock at U.S. Mazda dealers. All Mazda dealers must quarantine any affected New, Used or Certified Pre-Owned in-stock vehicles until the repair is completed. The affected dealer inventory list will be available to each District Service Manager with the notification of this dealer email. Once completed, the vehicle can be delivered, and the Warranty claim can be submitted later without penalty since the vehicle has been repaired. Mazda Motor Corporation has decided to conduct two service programs Special Service Program (SSP) and Manufacturer Service Program (MSP) on certain 2026MY CX -5 vehicles sold in the U.S. and U.S. Territories. Vehicles also produced by Mazda Motor de Mexico (MMdM) and Mazda Canada Inc. (MCI) are affected and should be repaired if presented to your dealership. Please see the description, model, model year, and VIN ranges below for all vehicles in these two campaigns. There are 70,225 vehicles affected by SSPE2 and 53,653 vehicles affected by MSP67. All vehicles in MSP67 are also affected by campaign SSPE2. Please read this complete letter for all the repair information . Special Service Program SSPE2 – Ethernet Communication and OTA Update Concerns - SSPE2 addresses two concerns: 1) Ethernet communication (CDC -DCM communication) concern: Communication in the Cockpit Domain Controller (CDC) and Data Communication Module (DCM), may be interrupted, making the connected services unavailable. The interruption may cause the master warning light to illuminate and audible warning from the emergency call speaker. 2) OTA software update concern: Due to an improper communication control program in the CDC and DCM, may prevent OTA software updates to be completed. In addition, if an OTA software update is successfully completed, the vehicle's software configuration status may not be correctly transmitted to the server, which may prevent notification of subsequent software update successfully completed OTA software updates may not properly sync with Mazda’s servers potentially preventing future OTA updates. Repair Outline: Reprogram the DCM and CDC software, using a USB memory stick with modified software. Manufacturer Service Program MSP67 - Battery Depletion Concern - MSP67 addresses two concerns: On certain subject CX-5 vehicles, the vehicle may fail to start due to battery depletion after IG OFF. 1) Data Communication Module (DCM): Remote Diagnostics software may reset and fail to close a CAN communication channel after ignition OFF and the battery may drain over time. Note: Vehicles for Puerto Rico and Mexico markets are not affected by this factor as they are not equipped with the DCM. 2) Body Control Module (BCM): The Body Control Module (BCM) may intermittently reset during sleep mode operation. Vehicles may cycle between wake-up and sleep states, leading to battery depletion. Repair Outline: Reprogram the BCM software with M-MDS, using Mazda Diagnostic and Repair Software II (MDARS II). The DCM software is being re-programed by SSPE2. Note: When the BCM is reprogrammed, the Central Gateway (CGW) will also be updated automatically.
16-004-26c
Service Bulletin/Repair Instructions
DESCRIPTION UPDATED SOFTWARE RELEASE FOR COCKPIT DOMAIN CONTROLLER (CDC) AND DATA COMMUNICATION MODULE (DCM). This TSB has been superceded by SSPE2 AND MSP67.
09-021-26
Service Bulletin/Repair Instructions
DESCRIPTION Some vehicles may exhibit a warning message, “Vehicle Network Malfunction,” displayed on the Instrument Cluster during engine start or while driving (IG-ON). At the same time, DTC U214F:00 indicating a communication loss with the ADAS Domain Unit (ADU) may be stored in one or more units. This condition is transient and the warning may clear after restarting the engine. This is due to improper control of the ADU software that may cause a reset during startup. To eliminate this concern, the ADU control software has been modified. REPAIR PROCEDURE 1. Verify the customer concern. 2. Reprogram the ADU with the Mazda Modular Diagnostic System
SA-018-26b
Service Bulletin/Repair Instructions
This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-018/26 05/20/26 and 03/17/26 DESCRIPTION Some customers may experience Apple CarPlay/Android Auto does not connect by wireless or USB connection. At Start up, Wireless Apple CarPlay/Android, Auto does not reconnect. When Apple CarPlay/Android Auto device is connected by USB, Apple CarPlay/Android, Auto does not connect. REPAIR PROCEDURE Confirm that the Cockpit Domain Controller (CDC) is updated to the latest software version.
16-010-26
Service Bulletin/Repair Instructions
COMPLIANCE WITH NEW YORK STATE GENERAL BUSINESS LAW §399‑CCCCC (CONNECTED VEHICLE SERVICE; DOMESTIC VIOLENCE VICTIMS) DESCRIPTION This Service Information is issued in accordance with New York State General Business Law §399CCCCC (Connected Vehicle Service; Domestic Violence Victims). This regulation is intended to protect victims of domestic violence by allowing them to request the termination of third-party access (including access by an alleged abuser) to connected vehicle services, such as vehicle location tracking and remote control functions. To support this requirement, this Service Information enables confirmation of whether a vehicle is subject to connected vehicle services by referring to the SUBJECT VIN & PRODUCTION DATE RANGE, and provides guidance on the procedure to terminate such services when a customer requests the removal of third-party access for an applicable vehicle. Effective July 1, 2026, if a customer requests action under this regulation, a CMU/CDC software update must be performed to enable appropriate control of connected vehicle service access. If no request is made by the customer, the CMU/CDC software update is not required. REPAIR PROCEDURE 1. Confirm that the customer has requested deactivation of connected services in accordance with New York State General Business Law related action. 2. Perform the CMU/CDC software update according to the procedures outlined in the appropriate TSB shown in the table below:
SA-042-26
Service Bulletin/Repair Instructions
This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text. SA-017/25 12/16/25, 09/08/25, 07/14/25, 05/15/25 and 03/21/25 DESCRIPTION Mazda Connect Frequently Asked Questions (FAQ) Index General Questions MAZDA CONNECT Indication Setup and Getting Started Dealer Processes Registration / Enrollment / Take-Over Customer Subscription Status WI-FI General Informatio Opening the TCU Communication Line WI-FI How-To Conditions for Remote Engine Start Will Not Function WI-FI Trial Period Conditions for Remote Engine Start Function Will turn engine OFF Interacting With The App TCU Communication Line Status Service Issues Educational Videos Troubleshooting Resources MyMazda App Error Codes Customer Opt-Out
16-004-26b
Service Bulletin/Repair Instructions
UPDATED SOFTWARE RELEASE FOR CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. 16-004/26 05/19/26 and 05/06/2026 DESCRIPTION The release notes outlined below provide an overview of bug fixes, feature improvements, and updates included in the latest CDC and DCM software updates. The latest version of software contains all the updates of the previous versions. Version KLAS-67CK3-J (DCM) and Applicable CDC Files (see Calibration table) fixes these software errors (bugs): A beep sound is emitted from near the SOS switch (further improvement). • Google-related functions, such as voice recognition, smartphone remote operations, and connected service subscriptions are not available. • The volume of the beep sound when a DCM malfunction is detected has been reduced. • Additonal update for SOS button illuminates red and emits a beep sound immediately after IG ON. (DTC U2701:89 is stored). • Text updated in the “Data Communication Information” screen under Settings > Privacy > Data Communication.
01-009-26
Service Bulletin/Repair Instructions
DESCRIPTION Some vehicles may exhibit a discharged 12V battery when attempting to start the engine. This concern is due to improper control of the Body Control Module (BCM) and Central Gateway (CGW) software, causing the vehicle to repeatedly cycle between wake-up and sleep states, eventually resulting in a discharged battery. To eliminate this concern, the BCM and CGW control software have been modified. REPAIR PROCEDURE 3. Reprogram the BCM and CGW with the Mazda Modular Diagnostic System (M-MDS), using Mazda Diagnostic and Repair Software (MDARS II): MDARS II ECU Reprogramming Procedure.
SA-041-26
Service Bulletin/Repair Instructions
This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Devices plugged into the 12V outlet 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay™/ Android Auto™ will not connect) 6. Over-sized wheels/tires (incorrect GPS location) 7. DTC C0023:14 8. Decorative trim and/or cover on the START/STOP ENGINE button Example 1: Some electrical devices connected to the DLC-2 connector by insurance or mobile phone companies may cause: Battery discharge. The device may disrupt the CAN system battery saver mode. • IDS/MMDS will not communicate with the vehicle due to poor DLC-2 connection. The aftermarket device may cause DLC-2 female terminals to spread open.
SA-017-26c
Service Bulletin/Repair Instructions
This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-017/26 05/20/26 and 03/17/26 DESCRIPTION Some customers may experience an intermittent loss of the MyMazda App remote function. REPAIR PROCEDURE Refer to TSB 16-004/26. Did the TSB repair the customer's concern? YES: Repair is complete. • NO: Go to Recovery. • Recovery 1. Power down the vehicle and put into sleep mode (turn off the ignition, exit the vehicle, lock it, and wait at least 5 minutes). Is the concern resolved? YES: Repair complete. • NO: Proceed to the next step. • 2. Disconnect the 12V battery negative cable. Refer to NEGATIVE 12 V BATTERY TERMINAL DISCONNECTION/CONNECTION [PYU]. 3. Wait at least 10 minutes. 4. Reconnect the 12V battery and retest. NOTE: DO NOT attempt any repairs or component replacements at this time. • The vehicle may be returned to the customer. • Customer Communication Advise the customer that Mazda is aware of the condition and is currently working on a resolution. As soon as a resolution becomes available, this Service Alert will be
SA-027-26a
Service Bulletin/Repair Instructions
This SA supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. SA-027/26 04/16/26 DESCRIPTION The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings (excluding i-STOP batteries e.g. Q-85, S-95) molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. REPAIR PROCEDURE 1. Perform appropriate repair to vehicle. If needed, use the Battery Diagnostics of the DCA-8000 to test the charging and starting systems by following the on-screen instructions for entering the appropriate information. Refer to the Mazda DCA-8000 Instruction Manual for more information.
SA-0-38/26
Service Bulletin/Repair Instructions
DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Index MAZDA CONNECT 2 Center Display Status Icon MAZDA CONNECT 3 Center Display Status Icon Remote Engine Start Will Not Function Remote Engine Start Function Will turn engine OFF Customer Subscription Status TCU Communication Line Status
SA-039-26
Service Bulletin/Repair Instructions
This Service Alert supersedes the previously issued SA listed below. The changes are noted in Red text. SA-012/25 10/06/25, 08/21/25, 05/15/25 and 02/27/25 DESCRIPTION Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. REPAIR PROCEDURE NOTE: Before proceeding: Document the vehicle's current MAZDA CONNECT CMU software version. • 2019-2022 Models - Go to TSB 16-003/23 and confirm the CMU Serial Number is not within the affected range. • Document customer device Brand/Model/Model Number/software version on the repair order. • Confirm that the Connectivity Master Unit (CMU) is updated to the latest software version. Go to MGSS -> Infotainment -> MAZDA CONNECT Updates ○ • If possible, complete the Microsoft Forms Questionnaire. Go to MGSS -> Infotainment -> MAZDA CONNECT Questionnaire.
SA-040-26
Service Bulletin/Repair Instructions
This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-009/25 08/22/25 and 02/18/25 DESCRIPTION Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs. Index System Outline • MYMAZDA App Connected Vehicle (CV) Error Codes • Vehicle Confirmation Instructions • Troubleshooting Instructions • Resources
16-005-26
Service Bulletin/Repair Instructions
DESCRIPTION Some customers may experience one or more of the following symptoms: The profile cannot be switched to the Guest Account on the Mazda Connect screen. • When canceling the PIN code entry for profile lock, the screen cannot transition to any screen other than the camera view. • Even after performing a Mazda Connect factory reset, some user settings are not reset. • In “Settings” – “Profiles & Accounts,” the following operations are unavailable: renaming the profile, account linking, and changing automatic data synchronization settings. • These symptoms are due to improper BCM control software. To eliminate these concerns, the BCM control software has been modified. REPAIR PROCEDURE 1. Verify the customer concern. 2. Reprogram the BCM with the Mazda Modular Diagnostic System (M-MDS), using Mazda Diagnostic and Repair Software (MDARS II): MDARS II ECU Reprogramming Procedure.
SA-033-26
Service Bulletin/Repair Instructions
This SA supersedes the previously issued SA(s) listed below. The changes are noted below in Red. SA-029/25 10/16/25 and 06/02/25 DESCRIPTION This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the batteries periodically according to the repair procedure. REPAIR PROCEDURE HIGH VOLTAGE BATTERY MAINTENANCE Verify the State-of-charge (SOC) in the instrument cluster. MX-30 EV: If the SOC is lower than 26%, charge it to 50% (either by normal charging or quick charging). CX-90/CX-70 PHEV: If the SOC is lower than 1%, charge it to 10% (either by normal charging, quick charging or engine running).
SA-015-26d
Service Bulletin/Repair Instructions
Infotaintment center display and connected vehicle improper operation. This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-015/26 04/20/26, 04/09/26, 03/25/26 and 03/13/26 DESCRIPTION Index Intermittent Globe with a slash icon • Beep sound near the SOS button and SOS button amber or red LED • Instrument Cluster Master Warning Light illuminated • The center display screen is blank • No data plan message • DTC U2701:89 • DTC U0156:00 • Center Display Home Screen Partial Boot Up • No Connected Vehicle One Time Passcode (OTP) • During a Bluetooth® phone call, tapping the navigation icon does not launch Google Maps • During an Apple CarPlay phone call, the Climate Control fullscreen menu cannot be accessed • While the Climate Control screen is displayed in full screen, tapping the Apple CarPlay icon does not launch Apple CarPlay
SA-006-26c
Service Bulletin/Repair Instructions
Service Cautions for new and revised features. This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-006/26 04/15/26, 03/25/26 and 02/02/26 DESCRIPTION The 2026 CX-5 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns.
SA-017-26a
Service Bulletin/Repair Instructions
This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-017/26 03/17/26 DESCRIPTION Some customers may experience an intermittent loss of the MyMazda App remote function. REPAIR PROCEDURE Refer to TSB 16-004/26. 1. Did the TSB repair the customer's concern? YES: The TSB resolved the concern; repair is complete. NO: Go to Step 2. 2. Disconnect the 12V battery for 10 minutes or more, then retry. Did this correct the concern? YES - Repair is complete. NO - Proceed with standard MGSS troubleshooting (SA-023/25 - CONNECTED VEHICLE SYMPTOM TROUBLESHOOTING).
SA-018-26a
Service Bulletin/Repair Instructions
This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-018/26 03/17/26 DESCRIPTION Some customers may experience Apple CarPlay/Android Auto does not connect by wireless or USB connection. At Start up, Wireless Apple CarPlay/Android, Auto does not reconnect. When Apple CarPlay/Android Auto device is connected by USB, Apple CarPlay/Android, Auto does not connect. REPAIR PROCEDURE 1. Verify customer concern. 2. Confirm that the Cockpit Domain Controller (CDC) is updated to the latest software version.
SA-036-26
Service Bulletin/Repair Instructions
DESCRIPTION If the Administrator profile password (the “Driver” profile by default) is forgotten, use the procedure below to recover the Administrator profile. NOTE: This procedure will erase all Mazda Connect profiles.
16-004-26a
Service Bulletin/Repair Instructions
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. 16-004/26 05/06/2026 DESCRIPTION Some vehicles may experience the symptoms mentioned below, which can be improved with the latest CDC and DCM software updates. The SOS button illuminates red and emits a beep sound immediately after IG ON (DTC U2701:89 is stored) The pictograph antenna icon on the upper part of the center display shows a globe with a slash mark Mazda Connect takes approximately 10 seconds to boot up after engine start, causing a noticeable delay on the display The display remains black on startup, but the reverse camera displays normally when Reverse gear is engaged DCM internal battery malfunction (DTCs B1477:00 and B1477:16 are stored) Remote operation may fail A beep sound may be emitted from the DCM Other Improvements Minor improvements for enhanced operational stability and product quality Improvements for communication stability REPAIR PROCEDURE Update the DCM and CDC to the latest software versions by following the DCM and CDC USB Software Update Procedure and using the latest software availble from the links below:
8026C Owner Ltr
Emissions
2026 CX-50 Hybrid Battery Label Concern - Emissions Recall 8026C Mazda Motor Corporation has decided to conduct a Voluntary Emissions Recall Campaign on certain 2026MY CX-50 vehicles produced from September 8, 2025 through September 26, 2025. If you receive this notice, your vehicle is included in this Emissions Recall. What is the problem? On certain CX-50 Hybrid vehicles, inappropriate battery labels were attached to the center pillar and the hybrid battery beneath the rear seat. QR codes printed on these labels are incorrect and do not link to the battery information website, the required information related to the vehicle’s traction battery cannot be displayed. This condition does not comply with Section 1962.6 (Battery Labeling Requirements), Title 13 of the California Code of Regulations. What will Mazda do? Your Mazda dealer will attach the correct battery labels to the center B-pillar and the hybrid battery, free of charge.
8026C Repair
Emissions
2026 CX-50 Hybrid Battery Label Concern - Emissions Recall 8026C Mazda Motor Corporation has decided to conduct a Voluntary Emissions Recall Campaign on certain 2026MY CX-50 vehicles produced from September 8, 2025 through September 26, 2025. If you receive this notice, your vehicle is included in this Emissions Recall. What is the problem? On certain CX-50 Hybrid vehicles, inappropriate battery labels were attached to the center pillar and the hybrid battery beneath the rear seat. QR codes printed on these labels are incorrect and do not link to the battery information website, the required information related to the vehicle’s traction battery cannot be displayed. This condition does not comply with Section 1962.6 (Battery Labeling Requirements), Title 13 of the California Code of Regulations. What will Mazda do? Your Mazda dealer will attach the correct battery labels to the center B-pillar and the hybrid battery, free of charge.
8026C SSPE1 Dlr Ltr
Emissions
May 14 , 2026 Attention: Mazda Sales, General, Parts and Service Managers Subject: Announcement of Emissions Recall 8026C and Special Service Program SSPE1 - Battery Label Concern - 2026MY CX-50 Hybrid vehicles Dear Mazda Dealer Colleagues, Mazda Motor Corporation has decided to conduct an Emissions Recall and Special Service Program on certain 2026MY CX-50 Hybrid vehicles sold in the U.S. Please see the description, model, year, and VIN range below for all vehicles in these campaigns. There are 612 vehicles affected by Emission Recall 8026C and 1,997 vehicles affected by Special Service Program SSPE1. There are 2,609 total vehicles affected by these two concerns. Subject Vehicles: Model Subject VIN range Subject production date range 2026MY CX-50 Hybrid 7MM VA**** TN 142667 – 145555 From September 8, 2025 through September 26, 2025 **Only VIN’s in this range and with an “OPEN” status in eMDCS are affected. The subject VIN and production date ranges are based on all the subject vehicles regardless if the vehicle is in the Emissions recall or SSP. Emissions Recall 8026C: On certain CX-50 Hybrid vehicles, inappropriate battery labels were attached to the center pillar and the hybrid battery beneath the rear seat. QR codes printed on these labels are incorrect and do not link to the battery information website, the required information related to the vehicle’s traction battery cannot be displayed. This condition does not comply with Section 1962.6 (Battery Labeling Requirements), Title 13 of the California Code of Regulations. Special Service Program SSPE1: On certain CX-50 Hybrid vehicles, inappropriate battery labels were attached to the center pillar and the traction battery beneath the rear seat. QR codes printed on these labels are incorrect and do not link to the battery information website, the required information related to the vehicle’s hybrid battery cannot be displayed. This condition does not comply with Section 1962.6 (Battery Labeling Requirements), Title 13 of the California Code of Regulations. Although only the six states (California, Massachusetts, New York, Oregon, Vermont and Washington) have adopted the battery labeling requirements of Section 1962.6 starting with the 2026MY, Mazda is also implementing corrective action for vehicles in all other states. Repair Outline, Photo Requirement and Label Ordering: For both campaigns, attach two labels to each vehicle; one on the B-pillar and the other on the hybrid battery beneath the rear seat. • Label Kit Ordering: The part used in this campaign is not ordered from the Dealer Assistance Group (DAG). The label kit is ordered from eSTORE via a specific procedure outlined in the Parts & Warranty information. Please follow detailed instructions in the document on how to order the labels. Each order will appear in your dealers list of eSTORE orders and be shipped overnight delivery free of charge. • AVIS rental vehicles in SSPE1: This SSP includes approximately 900 vehicles owned by AVIS rental car. All AVIS repair facilities are authorized to do this repair, but if a vehicle is at your Mazda dealer for a different warranty repair, the SSP can be completed. • VITALLY IMPORTANT: All warranty claims will be manually reviewed. There are 3 required photos that must be submitted with each warranty claim exactly as specified in the repair procedure. Claims with incorrect photos will require a re-repair at the dealer’s expense.
8026C Warr
Emissions
2026 CX-50 Hybrid Battery Label Concern - Emissions Recall 8026C Mazda Motor Corporation has decided to conduct a Voluntary Emissions Recall Campaign on certain 2026MY CX-50 vehicles produced from September 8, 2025 through September 26, 2025. If you receive this notice, your vehicle is included in this Emissions Recall. What is the problem? On certain CX-50 Hybrid vehicles, inappropriate battery labels were attached to the center pillar and the hybrid battery beneath the rear seat. QR codes printed on these labels are incorrect and do not link to the battery information website, the required information related to the vehicle’s traction battery cannot be displayed. This condition does not comply with Section 1962.6 (Battery Labeling Requirements), Title 13 of the California Code of Regulations. What will Mazda do? Your Mazda dealer will attach the correct battery labels to the center B-pillar and the hybrid battery, free of charge.
16-004-26
Service Bulletin/Repair Instructions
DESCRIPTION Some vehicles may experience the symptoms mentioned below, which can be improved with the latest CDC and DCM software updates. The SOS button illuminates red and emits a beep sound immediately after IG ON (DTC U2701:89 is stored) The pictograph antenna icon on the upper part of the center display shows a globe with a slash mark Mazda Connect takes approximately 10 seconds to boot up after engine start, causing a noticeable delay on the display The display remains black on startup, but the reverse camera displays normally when Reverse gear is engaged DCM internal battery malfunction (DTCs B1477:00 and B1477:16 are stored) Remote operation may fail A beep sound may be emitted from the DCM Other Improvements Minor improvements for enhanced operational stability and product quality Improvements for communication stability REPAIR PROCEDURE Update the DCM and CDC to the latest software versions by following the DCM and CDC USB Software Update Procedure and using the latest software availble from the links below:
SA-032-26
Service Bulletin/Repair Instructions
This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-011/25 10/16/25 and 02/27/25 DESCRIPTION Some customers will report that their fuel door (AKA, fuel filler door, fuel lid, and fuel-filler lid) was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in TSB 09-007/25 - FUEL-FILLER LID PANEL IS DEFORMED for 2019-2025 Mazda3 and 2020-2025 CX-30 are present. REPAIR PROCEDURE 1. Check for pry marks around the door opening. Are there any pry marks? YES: This is due to outside influence and is not covered by Mazda warranty. NO: Continue to the next step. 2. Check the fuel door lock operation. a. Lock the doors and verify if the fuel door lock is locking. NOTE: The default setting is a 90-second delay after the doors lock, but the customer can set that to 0, 30, 60, 90, or 120 seconds. b. Unlock the doors and verify if the fuel door lock is unlocking. NOTE: There is no delay to this function, but the fuel door must be locked to confirm it is unlocking. See the lock note above. Is the fuel door lock operation working correctly? YES: The fuel door repair IS NOT covered by Mazda warranty. The fuel door lock is OK and the door was damaged because the vehicle was not unlocked. NO: The fuel door repair IS covered by Mazda warranty. The fuel door lock is NOT OK and damage to the door was done in order to access the lock. NOTE: If the door was already broken when it arrived at the dealership, Mazda will pay for the fuel door repair under warranty if the vehicle does NOT have an emergency release. Mazda will NOT pay for the fuel door under warranty if it has an emergency release.
SA-031-26
Service Bulletin/Repair Instructions
DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible through the lower-left area of the windshield), contact DAG (Dealer Assistance Group) using VIN Plate Request Form available on One Mazda. To obtain a replacement vehicle certification label (located on the Bpillar or front door), contact your assigned DSM (District Service Manager) to place the order. If DSM contact information is not available, refer to the Dealer & Field Contact Directory.
SA-015/26c
Service Bulletin/Repair Instructions
SA-015/26 - INFOTAINMENT CENTER DISPLAY AND CONNECTED VEHICLE IMPROPER OPERATION This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-015/26 04/09/26 and 03/25/26 and 03/13/26 Index Intermittent Globe with a slash icon Beep sound near the SOS button and SOS button amber or red LED Instrument Cluster Master Warning Light illuminated The center display screen is blank No data plan message DTC U2701:89 Center Display Home Screen Partial Boot Up No Connected Vehicle One Time Passcode (OTP) During a Bluetooth® phone call, tapping the navigation icon does not launch Google Maps During an Apple CarPlay phone call, the Climate Control fullscreen menu cannot be accessed While the Climate Control screen is displayed in full screen, tapping the Apple CarPlay icon does not launch Apple CarPlay REPAIR PROCEDURE simplified and updated recovery instructions Recovery - Turn off the vehicle and allow it to fully power down to sleep mode Turn off, exit, and lock the vehicle, let it sit for 5+ mins If the Recovery procedure above does not resolve the issue, perform the following: Disconnect the 12V battery negative cable. Wait 10+ minutes. Reconnect the 12V battery and retest. Inform the customer that Mazda is aware of the condition and is working on a resolution. Vehicle driving operation is not affected during these conditions. No repairs or component replacements should be attempted at this time. The vehicle may be released to the customer.
SA-029-26
Service Bulletin/Repair Instructions
This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers. SCHEDULED MAINTENANCE Refer to the applicable Workshop Manual or Owner's Manual for vehicle -specific manufacturer scheduled maintenance. Workshop Manual - Refer to section 00-00 SCHEDULED MAINTENANCE. Owner's Manual - Refer to section 8 Maintenance and Care. b. Note: Please refer to the information below outlining the services not included in Mazda's Factory Scheduled Maintenance: IMPORTANT: Recommending fluid flushes when not necessary can lead to customer confusion and dissatisfaction. Fluid flushing for preventive maintenance purposes is strongly discouraged, unless otherwise specified in a published procedure (Owner’s Manual, Workshop Manual, Technical Service Bulletin, etc.).
SA-006-26b
Service Bulletin/Repair Instructions
SA-006/26 - 2026 CX-5 - SERVICE CAUTIONS FOR NEW AND REVISED FEATURES. The 2026 CX-5 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. New Features: Google Built-In Google Built-In Status Bar User Registration Cockpit Domain Controller Data Communication Module (DCM) Data Communication Module (DCM) Backup Battery Emergency Call System Over The Air (OTA) Update Over The Air (OTA) Error Message/Error Code Stolen Vehicle Assistance Connectivity Service Period SD Map Card Steering Switch Apple CarPlay/Android Auto USB-C Wired Connection Maintenance Notification Odometer/Tripmeter Location Change i-Activsense Driver Monitoring (DM) System Cruising & Traffic Support (CTS) --> Lane Change Assist Service Information: PDI Fuse Location Mazda Connected Vehicle Viewer (MCVV) Mazda Connected Vehicle Maintenance Mode 12V Battery Disconnect Sleep Mode App Force Stop Mazda Diagnostic and Repair Software II (MDARS II) Mazda Connect 3 Center Display Quick Guide Send Feedback to Google
SA-024-26
Service Bulletin/Repair Instructions
DESCRIPTION Some customers may experience Mazda Connect User Profile Improper Operation. NOTE: The user profile may not be recognized at start up due to the steering wheel spoke blocking the View Monitor camera. This condition is normal. Index User profile is not displayed on the top right corner Unable To Switch Out Of The "Driver" Profile Center Display Freezes If "Cancel" Is Selected Instead Of Entering Profile Lock Code REPAIR PROCEDURE If the Recovery procedure above does not resolve the issue, perform the following: 1. Disconnect the 12V battery. 2. Wait about 1 minute. 3. Reconnect the 12V battery and retest. Inform the customer that Mazda is aware of the condition and is working on a resolution. Vehicle driving operation is not affected during these conditions. No repairs or component replacements should be attempted at this time. Vehicle may be released to the customer.
SA-025-26
Service Bulletin/Repair Instructions
DESCRIPTION Some customers may experience Google Assistant Improper Operation. 1. The vehicle’s location and the location indicated by voice input are far apart. Example: The attached video shows that the vehicle is in Irvine, CA; however, when the driver asked for directions, the system responded with a location in Washington State. Temorary Workaround Search the navigation destination manually, instead of using Google Assistant . REPAIR PROCEDURE Perform Factory Reset NOTE: Factory Reset will remove all customer settings. In addition, the pre-installed applications will also be reset to their factory settings. Get permission from the customer before you proceed.
SA-026-26
Service Bulletin/Repair Instructions
This Service Alert supersedes the previously issued M-Tip(s) listed below. The changes are noted in Red text. MT-002/19 09/30/19 and 12/19/19 DESCRIPTION If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely. Metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold. When the new engine assembly is installed, debris in the intake manifold will be ingested into the new engine and cause internal damage. Clean the intake manifold internally to remove any debris from old engine before installing the new replacement engine assembly. If the intake manifold cannot be properly cleaned internally, replace it.
SA-027-26
Service Bulletin/Repair Instructions
This SA supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. SA-007/25 10/22/25, 06/02/25 and 02/03/25 DESCRIPTION The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings (excluding i-STOP batteries e.g. Q-85, S-95) molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. 2. CCA (Cold Cranking Amps): CCA ratings are normally located on a sticker affixed to the top of the battery to indicate a battery’s Cold Cranking Amps. CCA rated batteries are supplied with domestically produced vehicles. NOTE: If an incorrect CCA rating is entered into the Mazda DCA-8000, it will result in a false result and invalid Warranty Code from the tester. This will also result in unnecessary replacement of batteries. TEST PROCEDURE 1. Connect the charger clamps to the appropriate battery posts.
SA-015-26b
Service Bulletin/Repair Instructions
SA-015/26 - INFOTAINMENT CENTER DISPLAY AND CONNECTED VEHICLE IMPROPER OPERATION This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-015/26 03/25/26 and 03/13/26 Index Intermittent Globe with a slash icon Beep sound near the SOS button and SOS button amber or red LED Instrument Cluster Master Warning Light illuminated The center display screen is blank No data plan message DTC U2701:89 Center Display Home Screen Partial Boot Up No Connected Vehicle One Time Passcode (OTP) REPAIR PROCEDURE simplified and updated recovery instructions Recovery - Turn off the vehicle and allow it to fully power down to sleep mode Turn off, exit, and lock the vehicle, let it sit for 5+ mins If the Recovery procedure above does not resolve the issue, perform the following: Disconnect the 12V battery negative cable. Wait 10+ minutes. Reconnect the 12V battery and retest. Inform the customer that Mazda is aware of the condition and is working on a resolution. Vehicle driving operation is not affected during these conditions. No repairs or component replacements should be attempted at this time. The vehicle may be released to the customer.
SA-022-26
Service Bulletin/Repair Instructions
MDARS II Record on Behavior (RoB codes). DESCRIPTION X-CODES – Record on Behavior (RoB) In the new CX-5, only certain control modules use Record on Behavior (RoB). (Some modules, such as the 7G transmission, record control information as “Operation History (DID)” instead of RoB.) DTC Format Change Some Diagnostic Trouble Codes (DTCs) have been expanded from 5 digits to 12 digits. Example: Current code: U2701:89-A0 New code: XU2050:55-B0 Display on MDARS II Some DTCs are displayed on MDARS II health check as shown in the table below. Meaning of the “X” Prefix The “X” in the upper digit (first character) of the DTC means: “It is not an error; it is just information.” to assist with diagnostic troubleshooting.
SA-006-26a
Service Bulletin/Repair Instructions
DESCRIPTION The 2026 CX-5 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Symptom Service Alert Intermittent Globe with a slash icon Beep sound near the SOS button SOS button amber or red LED Master Warning Light illuminated The center display screen is blank No data plan message DTC U2701:89 Communication error with cockpit domain controller (CDC)(Ethernet) SA-015/26 Incorrect “Sign in to network” notification, even though the customer has signed in to the network correctly SA-016/26 Intermittent loss of the MyMazda App remote function SA-017/26 Apple CarPlay/Android Auto does not connect by wireless or USB connection SA-018/26
SA-015-26a
Service Bulletin/Repair Instructions
This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-015/26 03/13/26 DESCRIPTION Index Intermittent Globe with a slash icon • Beep sound near the SOS button and SOS button amber or red LED • Instrument Cluster Master Warning Light illuminated • The center display screen is blank • No data plan message • DTC U2701:89 Some customers may experience the following: 1. Intermittent Globe with a slash icon. The Globe with Slash icon indicates that communication between the Cockpit Domain Controller (CDC) and the Data Communication Module (DCM) has not yet been completed. This communication may take up to 90 seconds to complete. During this time, some Mazda Connect 3 functions, such as Google Assistant, will not be available. ○ Once communication is complete, the Globe with Slash icon will be replaced by the reception icon, as shown below. Recovery The system may recover on its own: After several minutes of driving. • After Ignition OFF, close doors/trunk/liftgate/hood and wait approximately 3 minutes to put the vehicle in sleep mode, then turn ignition back ON. Sleep mode can be confirmed by monitoring USB-C port LED's. LED's are off when in sleep mode. REPAIR PROCEDURE If the Recovery procedure above does not resolve the issue, perform the following: 1. Disconnect the 12V battery. 2. Wait about 1 minute. 3. Reconnect the 12V battery and retest. Inform the customer that Mazda is aware of the condition and is working on a resolution. Vehicle driving operation is not affected during these conditions. No repairs or component repalcements should be attempted at this time. Vehicle may be released to the customer.
SA-019-26
Service Bulletin/Repair Instructions
This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-045/22 12/06/22 and 07/12/22 NOTE: All vehicles with protective films applied to the piano black door garnishes of the following models are applicable to this Service Alert. DESCRIPTION The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the customer. The protective films are attached on new vehicles when shipped from the factory in order to avoid being scratched during transportation and while in dealer stock. NOTE: Remove the protective films after cleaning the vehicle. • If any adhesive residue remains on the surface of the door garnish, attach the adhesive side of the protective film on the area again, and then peel it off to remove the residue. • Refer to the image below for the location of the protective films (4 sheets of films in each side).
SA-017-26
Service Bulletin/Repair Instructions
DESCRIPTION Some customers may experience an intermittent loss of the MyMazda App remote function. Recovery The error is intermittent and may recover on it's own during a different drive cycle. Do not perform any repairs at this time. Advise the customer that Mazda is aware of the condition and is currently working on a resolution. As soon as a resolution becomes available, this Service Alert will be promptly updated and re-released. Note: Check "Messages --> Activity History" on the customer's device because the cause might be related to keys inside the vehicle, door/hood/liftgate open.........ect..
SA-018-26
Service Bulletin/Repair Instructions
DESCRIPTION Some customers may experience Apple CarPlay/Android Auto does not connect by wireless or USB connection. Advise the customer that Mazda is aware of the condition and is currently working on a resolution. As soon as a resolution becomes available, this Service Alert will be promptly updated and re-released.
SA-015-26
Service Bulletin/Repair Instructions
DESCRIPTION Some customers may experience the following: 1. Intermittent Globe with a slash icon. The Globe with Slash icon indicates that communication between the Cockpit Domain Controller (CDC) and the Data Communication Module (DCM) has not yet been completed. This communication may take up to 90 seconds to complete. During this time, some Mazda Connect 3 functions, such as Google Assistant, will not be available. ○ Once communication is complete, the Globe with Slash icon will be replaced by the reception icon, as shown below. Recovery The system may recover on its own: After several minutes of driving. • Ignition OFF and wait approximately 5 minutes. Then ignition back ON. • REPAIR PROCEDURE If the Recovery procedure above does not resolve the issue, perform the following: 1. Disconnect the 12V battery. 2. Wait about 1 minute. 3. Reconnect the 12V battery and retest. Inform the customer that Mazda is aware of the issue and is working on a resolution. NOTE: Vehicle driving operation is not affected during this condition.
SA-016-26
Service Bulletin/Repair Instructions
DESCRIPTION Some customers may experience an incorrect “Sign in to network” notification, even though the customer has signed in to the network correctly. NOTE: Vehicle driving operation is not affected by this notification. Mazda Connect 3 functions are not affected by this notification. Inform the customer to ignore the notification for now and that Mazda is aware of the condition and is currently working on a resolution. As soon as a resolution becomes available, this Service Alert will be promptly updated and re-released.
SA-014-26
Service Bulletin/Repair Instructions
This Service Alert supersedes the previously issued SA(s) and TSB(s) listed below: The changes are noted in Red. SA-035/24 05/31/24 DESCRIPTION There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you about the water pump sealing mechanism and the criteria if replacement is necessary or not. A mechanical seal (A) is used for the water pump. This mechanical seal can seal coolant (B) by sliding a mating ring (C) against a seal ring (D). When the sliding surface temperature of the mechanical seal is more than 248 °F (120 °C) while driving, a small amount of steam (E) is leaked and bleeds through the bleeding hole (F). After drying, the steam leaves a green coolant deposit near the water pump bleed hole (F). This is a normal condition and does not require water pump replacement. The water pump should only be replaced if there is an accumulation of crystallized coolant near the bleed hole. When you encounter a water pump with coolant seepage marks, decide to replace it or not based on the following criteria using sample photos. NOTE: During the initial period of use*, the sliding surfaces of the seals may not yet be fully settled, which can temporarily increase the amount of leakage. Continued use will allow the surfaces to settle, reducing the leakage. Replacing parts that are already settled with new ones will increase the leakage again until the new parts become conditioned. Therefore, replacement should be avoided in this initial period of use. *As a guideline, this applies to vehicles with less than 1,860 miles (3000 km) of mileage.
SA-013-26
Service Bulletin/Repair Instructions
DESCRIPTION ADDING ODOMETER TO THE CENTER DISPLAY HOME SCREEN The 2026 Mazda CX-5 displays the odometer (mileage) on the center display rather than in the instrument cluster. The odometer and trip meter are not displayed in the instrument cluster; instead, they appear on the center display. This information can be accessed through the Efficiency application. Adding the Odometer to the Center Display Home Screen Click here to watch a step-by-step video tutorial. 1. From the Home screen, select the "Edit Home Screen" icon at the bottom right corner. 2. Hold and drag the Media content down one level. 3. Hold and drag the Efficiency content above the Media content. 4. Exit "Edit Home Screen" Note: " Driver" profiles can have unique system preference settings. When a new profile is created, the center display home screen defaults to the same initial state. This procedure can then be performed on the newly created profile.
CSP04 Dlr Ltr
Service Campaign
Customer Service Program (CSP) 04 – Connected Services Deactivated – All applicable Mazda vehicles. There is no Repair Procedure or Warranty Information for this CSP, please read below on what to advise the customer if they inquire about this program. This is an information ONLY CSP and is not a recall. Outline of Program: Connected Services is available for all owners of current generation vehicles. Some owners may wish to remove all Connected Services from their vehicle. All current vehicles except 2026 CX-5: To deactivate the TCU (Telecommunications Unit) which removes all connected services from their vehicle, the owner must contact the Mazda Customer Experience Center (CEC). Mazda has established a procedure to deactivate (Opt-Out) Connected Services. Once the vehicle has been deactivated by the CEC, Mazda Warranty and Recalls team will add the VIN to this CSP so it displays on eMDCS giving dealers the visibility that connected services data is not available on this vehicle. 2026 CX-5 with Google Built-in: Please have the customer contact the Mazda Customer Experience Center to to deactivate (Opt-Out) Connected Services. After contacting there is an established procedure to add the VIN to CSP04 so it displays on eMDCS giving dealers the visibility that the customer has requested to Opt-Out of Connected Services. Note: The Mazda Vehicle Owner must contact the Mazda Customer Experience Center directly as Mazda dealer staff cannot verify ownership for the customer. You can contact the CEC on the customer’s behalf and transfer the phone to the owner of the vehicle to start the Opt-Out Procedure.
SA-006-26
Service Bulletin/Repair Instructions
The 2026 CX-5 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns.
SA-005-26
Service Bulletin/Repair Instructions
There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method • B. Auxiliary Key Code Cut Method 2019 and newer models require a 10-digit key code to accurately cut keys • 5-digit codes CANNOT be provided for 2019 and newer vehicles (the traditional 5-digit code from the key tag or driver's door lock cylinder is not sufficient and will not be issued for key cutting on these models). • Only Mazda-approved key cutting machines can process these 10-digit codes. • Many older key machines do not support 10-digit codes and cannot be updated to do so. In these cases, dealers will need to purchase one of the newer Mazda-approved key cutting machines capable of handling this requirement. • For a list of current Mazda-approved machines and purchasing options, refer to the Mazda Dealer Equipment Program or view the current Mazda approved key machines below.
09-001-26
Service Bulletin/Repair Instructions
There are wrinkles on the leather seat cushion and/or seat back surface at PDI, when new vehicle is delivered, or when new upholstery is installed under Warranty repair. NOTE: This repair is not a permanent fix, it is meant to make new seats look their best when the vehicle is first presented to the customer. Wrinkles may not be completely removed after the repair is completed. Leather is a natural material and may develop some wrinkles due to aging and wear during normal usage.
SA-002-26
Service Bulletin/Repair Instructions
Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. The higher the tire pressure, the more noticeable the effect will be. Be sure to set the tire pressures at the recommended tire pressure on the vehicle tire label. Sidewall indentations are a cosmetic condition that does not affect the performance of the tires.
SA-003-26
Service Bulletin/Repair Instructions
Customers may report that the liftgate does not open or unlatch (from closed or an ajar position). This may happen after a discharged battery or after charging a dead battery.
SA-001-26
Service Bulletin/Repair Instructions
Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.
SA-055-25
Service Bulletin/Repair Instructions
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern. NOTE: Before following this Service Alert repair procedure, ensure published TSBs in MGSS have been completed per model year.
SA-040-25a
Service Bulletin/Repair Instructions
A New Automatic Transmission Fluid (ATF-A7) is being used for some 2023-2026 models. ATF-A7 is an extremely low viscosity formulation with low friction to achieve best-in-class fuel economy and driving performance. For easy identification, ATF-A7 is colored Red and ATF-FZ is colored Blue. ATF-A7 includes UV-reactive dye (see "Fluorescence Example" below). There is NO interchangeability between ATF-A7 and ATF-FZ. For CX-30, Mazda3, and CX-5, some 2.5L and all 2.5T engines still use ATF-FZ. Verify the type of ATF according to what is in MGSS (TRANSMISSION/TRANSAXLE TECHNICAL DATA) or what is marked on the dipstick (see "ATF-A7 Identification" below).
SA-040-25
Service Bulletin/Repair Instructions
A New Automatic Transmission Fluid (ATF-A7) is being used for some 2023-2026 models. ATF-A7 is an extremely low viscosity formulation with low friction to achieve best-in-class fuel economy and driving performance. For easy identification, ATF-A7 is colored Red and ATF-FZ is colored Blue. There is NO interchangeability between ATF-A7 and ATF-FZ. For CX-30, Mazda3, and CX-5, some 2.5L and all 2.5T engines still use ATF-FZ. Verify the type of ATF according to what is in MGSS (TRANSMISSION/TRANSAXLE TECHNICAL DATA) or what is marked on the dipstick (see below).