Vehicle report

2023 MAZDA CX-50

Compare every MAZDA CX-50 yearNHTSA and EPA records

Service bulletins

345 bulletins

Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.

SA-038-26a

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 06/15/26 DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote functions inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Index MAZDA CONNECT 2 Center Display Status Icon MAZDA CONNECT 3 Center Display Status Icon Remote Engine Start Will Not Function Remote Engine Start Function Will turn engine OFF Customer Subscription Status TCU Communication Line Status

SA-039-26a

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red text. SA-039/26 06/15/26 Mazda Connect Symptom Troubleshooting DESCRIPTION Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-053-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. SA-006/23 01/23/23 DESCRIPTION Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock and/or tire pressures and/or tire pressure missing. This may be caused by: Incorrect calendar entry (month/day/year) after a battery disconnect Infotainment system software update. BCM TPMS unlearn during vehicle storage or transport. Wheel/Tire change REPAIR PROCEDURE This can be corrected by the customer driving the vehicle for a day or two so that the following will occur.

SA-050-26

Service Bulletin/Repair Instructions

DESCRIPTION Some vehicles may continue to display the recall notification "IMPORTANT NOTICE. VIEW VEHICLE STATUS MONITOR FOR DETAILS" on the center display even after the recall has been completed. NOTE: Once the warranty claim for the recall campaign is approved by Mazda Japan, the recall notification will be automatically removed via Connected Services on the following day or later. This condition may occur if the Connected Services subscription was canceled while the recall notification was still active. ACTION TO BE TAKEN If you encounter the situation above, use MDARS to manually remove the center display recall notification. Note: MDARS can only remove the recall notification when MCVV shows no CV contract.

SA-048-26

Service Bulletin/Repair Instructions

Some vehicle may exhibit the CHECK ENGINE light on with DTC P0524 (Engine oil pressure control system: Oil pressure decrease) and no abnormal engine noise. This may be caused by a malfunction of the oil pressure control valve (located at the rear of the engine block near the oil filter) due to machining contamination inside the electromagnet sleeve and the solenoid plunger remaining during manufacturing. This contamination is affecting the OCV operation when oil pressure control is requested by the PCM. REPAIR PROCEDURE Perform the WSM inspection for P0524.

SA-043-26

Service Bulletin/Repair Instructions

This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-063/24 09/06/24 DESCRIPTION The Blind Spot Monitoring (BSM) system can malfunction with the following symptoms if the rear side radar sensors are installed facing the wrong direction.

16-010-26

Service Bulletin/Repair Instructions

COMPLIANCE WITH NEW YORK STATE GENERAL BUSINESS LAW §399‑CCCCC (CONNECTED VEHICLE SERVICE; DOMESTIC VIOLENCE VICTIMS) DESCRIPTION This Service Information is issued in accordance with New York State General Business Law §399􀀀CCCCC (Connected Vehicle Service; Domestic Violence Victims). This regulation is intended to protect victims of domestic violence by allowing them to request the termination of third-party access (including access by an alleged abuser) to connected vehicle services, such as vehicle location tracking and remote control functions. To support this requirement, this Service Information enables confirmation of whether a vehicle is subject to connected vehicle services by referring to the SUBJECT VIN & PRODUCTION DATE RANGE, and provides guidance on the procedure to terminate such services when a customer requests the removal of third-party access for an applicable vehicle. Effective July 1, 2026, if a customer requests action under this regulation, a CMU/CDC software update must be performed to enable appropriate control of connected vehicle service access. If no request is made by the customer, the CMU/CDC software update is not required. REPAIR PROCEDURE 1. Confirm that the customer has requested deactivation of connected services in accordance with New York State General Business Law related action. 2. Perform the CMU/CDC software update according to the procedures outlined in the appropriate TSB shown in the table below:

SA-042-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text. SA-017/25 12/16/25, 09/08/25, 07/14/25, 05/15/25 and 03/21/25 DESCRIPTION Mazda Connect Frequently Asked Questions (FAQ) Index General Questions MAZDA CONNECT Indication Setup and Getting Started Dealer Processes Registration / Enrollment / Take-Over Customer Subscription Status WI-FI General Informatio Opening the TCU Communication Line WI-FI How-To Conditions for Remote Engine Start Will Not Function WI-FI Trial Period Conditions for Remote Engine Start Function Will turn engine OFF Interacting With The App TCU Communication Line Status Service Issues Educational Videos Troubleshooting Resources MyMazda App Error Codes Customer Opt-Out

16-001-26a

Service Bulletin/Repair Instructions

UPDATED SOFTWARE RELEASE FOR CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 16-001/26 01/08/26 DESCRIPTION The release notes outlined below provide an overview of bug fixes, feature improvements, and updates included in the latest software release. The latest version of software contains all the updates of the previous versions. NOTE: If current version is not 7230C1A-NA01_***** or 7230C2A-NA01_*****, this TSB is not applicable. Version 7230C1A-NA01_10022 enables termination of connected services at customer request: Termination of Connected Services by customers at their initiative has been enabled. Accordingly, the following items have been updated. Add a "Data Communication Information" item under Settings > System Settings>Online Connectivity. ○ Updated the text displayed on the confirmation screen for disabling Connected Services. ○ • The list on the center display may appear distorted, giving a double image. • The system may reboot when the ignition is turned on. However, the camera images on the center display are not affected, and the back camera is usable. • The voice recognition function does not start. • Apple CarPlay® may fail to connect while driving on the highway. REPAIR PROCEDURE 1. Verify the customer concern. 2. Update MAZDA CONNECT with software version 7230C1A-NA01_10022/7230C2A-NA01_10014 or later with a USB memory stick using the 7TH GEN MAZDA CONNECT Update Instructions.

SA-041-26

Service Bulletin/Repair Instructions

This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Devices plugged into the 12V outlet 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay™/ Android Auto™ will not connect) 6. Over-sized wheels/tires (incorrect GPS location) 7. DTC C0023:14 8. Decorative trim and/or cover on the START/STOP ENGINE button Example 1: Some electrical devices connected to the DLC-2 connector by insurance or mobile phone companies may cause: Battery discharge. The device may disrupt the CAN system battery saver mode. • IDS/MMDS will not communicate with the vehicle due to poor DLC-2 connection. The aftermarket device may cause DLC-2 female terminals to spread open.

SA-027-26a

Service Bulletin/Repair Instructions

This SA supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. SA-027/26 04/16/26 DESCRIPTION The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings (excluding i-STOP batteries e.g. Q-85, S-95) molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. REPAIR PROCEDURE 1. Perform appropriate repair to vehicle. If needed, use the Battery Diagnostics of the DCA-8000 to test the charging and starting systems by following the on-screen instructions for entering the appropriate information. Refer to the Mazda DCA-8000 Instruction Manual for more information.

SA-0-38/26

Service Bulletin/Repair Instructions

DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Index MAZDA CONNECT 2 Center Display Status Icon MAZDA CONNECT 3 Center Display Status Icon Remote Engine Start Will Not Function Remote Engine Start Function Will turn engine OFF Customer Subscription Status TCU Communication Line Status

SA-039-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA listed below. The changes are noted in Red text. SA-012/25 10/06/25, 08/21/25, 05/15/25 and 02/27/25 DESCRIPTION Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. REPAIR PROCEDURE NOTE: Before proceeding: Document the vehicle's current MAZDA CONNECT CMU software version. • 2019-2022 Models - Go to TSB 16-003/23 and confirm the CMU Serial Number is not within the affected range. • Document customer device Brand/Model/Model Number/software version on the repair order. • Confirm that the Connectivity Master Unit (CMU) is updated to the latest software version. Go to MGSS -> Infotainment -> MAZDA CONNECT Updates ○ • If possible, complete the Microsoft Forms Questionnaire. Go to MGSS -> Infotainment -> MAZDA CONNECT Questionnaire.

SA-040-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-009/25 08/22/25 and 02/18/25 DESCRIPTION Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs. Index System Outline • MYMAZDA App Connected Vehicle (CV) Error Codes • Vehicle Confirmation Instructions • Troubleshooting Instructions • Resources

SA-033-26

Service Bulletin/Repair Instructions

This SA supersedes the previously issued SA(s) listed below. The changes are noted below in Red. SA-029/25 10/16/25 and 06/02/25 DESCRIPTION This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the batteries periodically according to the repair procedure. REPAIR PROCEDURE HIGH VOLTAGE BATTERY MAINTENANCE Verify the State-of-charge (SOC) in the instrument cluster. MX-30 EV: If the SOC is lower than 26%, charge it to 50% (either by normal charging or quick charging). CX-90/CX-70 PHEV: If the SOC is lower than 1%, charge it to 10% (either by normal charging, quick charging or engine running).

SA-034-26

Service Bulletin/Repair Instructions

This service alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-047/25 10/07/25 DESCRIPTION When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated. CAUTION: DO NOT swap TCU with another vehicle as the TCU is VIN locked after activation. A TCU swap with another vehicle will disable Connected Services on both vehicles. • If TCU activation is not performed, connected vehicle functions will not operate. This will have a negative impact on the customer because they will need to return to the dealer for repairs. • If the Telematics Control Unit (TCU) replacement is necessary, check "Vehicle Communication Line Status Reference" status detail first. The TCU can only be replaced under the following "Status Detail" conditions: Open Completed (OK) ○ Closed Completed (OK) ○ ○ If the TCU is replaced under the following "Status Detail" conditions, the customer may not be able to enroll into the replacement TCU. Processing (NG) ○ Request Failed (NG) ○ Open Failed (NG) ○ Flag Setting Failed TCU Activation 1. Install the new TCU.

SA-032-26

Service Bulletin/Repair Instructions

This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-011/25 10/16/25 and 02/27/25 DESCRIPTION Some customers will report that their fuel door (AKA, fuel filler door, fuel lid, and fuel-filler lid) was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in TSB 09-007/25 - FUEL-FILLER LID PANEL IS DEFORMED for 2019-2025 Mazda3 and 2020-2025 CX-30 are present. REPAIR PROCEDURE 1. Check for pry marks around the door opening. Are there any pry marks? YES: This is due to outside influence and is not covered by Mazda warranty. NO: Continue to the next step. 2. Check the fuel door lock operation. a. Lock the doors and verify if the fuel door lock is locking. NOTE: The default setting is a 90-second delay after the doors lock, but the customer can set that to 0, 30, 60, 90, or 120 seconds. b. Unlock the doors and verify if the fuel door lock is unlocking. NOTE: There is no delay to this function, but the fuel door must be locked to confirm it is unlocking. See the lock note above. Is the fuel door lock operation working correctly? YES: The fuel door repair IS NOT covered by Mazda warranty. The fuel door lock is OK and the door was damaged because the vehicle was not unlocked. NO: The fuel door repair IS covered by Mazda warranty. The fuel door lock is NOT OK and damage to the door was done in order to access the lock. NOTE: If the door was already broken when it arrived at the dealership, Mazda will pay for the fuel door repair under warranty if the vehicle does NOT have an emergency release. Mazda will NOT pay for the fuel door under warranty if it has an emergency release.

09-014-26

Service Bulletin/Repair Instructions

Some vehicles may experience intermittent battery discharge. This may be caused by improperly installed door boots allowing water to enter into the central connectors C-22/C-23 (located near the A-pillar at the base of the left and right front doors), leading to corrosion in the connector. REPAIR PROCEDURE Replace the rear harness and the affected door harness with new ones, making sure to properly install the door boots.

SA-031-26

Service Bulletin/Repair Instructions

DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible through the lower-left area of the windshield), contact DAG (Dealer Assistance Group) using VIN Plate Request Form available on One Mazda. To obtain a replacement vehicle certification label (located on the B􀀀pillar or front door), contact your assigned DSM (District Service Manager) to place the order. If DSM contact information is not available, refer to the Dealer & Field Contact Directory.

SA-008-26a

Service Bulletin/Repair Instructions

During PDI, an indentation in the rear bumper may be noticed, or in some cases, the customer may return after delivery to report the indentation. Follow the steps below to repair the concern. REPAIR PROCEDURE Check the rear bumper for an indentation. Repair bumper.

SA-029-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers. SCHEDULED MAINTENANCE Refer to the applicable Workshop Manual or Owner's Manual for vehicle -specific manufacturer scheduled maintenance. Workshop Manual - Refer to section 00-00 SCHEDULED MAINTENANCE. Owner's Manual - Refer to section 8 Maintenance and Care. b. Note: Please refer to the information below outlining the services not included in Mazda's Factory Scheduled Maintenance: IMPORTANT: Recommending fluid flushes when not necessary can lead to customer confusion and dissatisfaction. Fluid flushing for preventive maintenance purposes is strongly discouraged, unless otherwise specified in a published procedure (Owner’s Manual, Workshop Manual, Technical Service Bulletin, etc.).

SA-026-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued M-Tip(s) listed below. The changes are noted in Red text. MT-002/19 09/30/19 and 12/19/19 DESCRIPTION If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely. Metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold. When the new engine assembly is installed, debris in the intake manifold will be ingested into the new engine and cause internal damage. Clean the intake manifold internally to remove any debris from old engine before installing the new replacement engine assembly. If the intake manifold cannot be properly cleaned internally, replace it.

SA-027-26

Service Bulletin/Repair Instructions

This SA supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. SA-007/25 10/22/25, 06/02/25 and 02/03/25 DESCRIPTION The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings (excluding i-STOP batteries e.g. Q-85, S-95) molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. 2. CCA (Cold Cranking Amps): CCA ratings are normally located on a sticker affixed to the top of the battery to indicate a battery’s Cold Cranking Amps. CCA rated batteries are supplied with domestically produced vehicles. NOTE: If an incorrect CCA rating is entered into the Mazda DCA-8000, it will result in a false result and invalid Warranty Code from the tester. This will also result in unnecessary replacement of batteries. TEST PROCEDURE 1. Connect the charger clamps to the appropriate battery posts.

SA-021-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are noted below in red. SA-010/23 02/09/23 DESCRIPTION Some customers may experience one or more electrical malfunctions after a vehicle body repair. A newly painted fender stay (2) may be causing a poor front harness (1) ground connection. The front fender stay (2) newly painted surface at ground point (3), where attachment bolt (4) is seated, may create a poor front harness ground connection. NOTE: DO NOT paint ground point (3) attachment bolt (4) is seated. NEWLY INSTALLED FRONT FENDER STAY NOTE: CAUTION: If the bolt (4) contact area (3) is painted when the front fender stay (2) is newly replaced, it could cause a malfunction in the PCM. Before painting a newly replaced part, protect the bolt (4) contact area (3) with masking tape (5) as shown in the figure.

SA-014-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA(s) and TSB(s) listed below: The changes are noted in Red. SA-035/24 05/31/24 DESCRIPTION There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you about the water pump sealing mechanism and the criteria if replacement is necessary or not. A mechanical seal (A) is used for the water pump. This mechanical seal can seal coolant (B) by sliding a mating ring (C) against a seal ring (D). When the sliding surface temperature of the mechanical seal is more than 248 °F (120 °C) while driving, a small amount of steam (E) is leaked and bleeds through the bleeding hole (F). After drying, the steam leaves a green coolant deposit near the water pump bleed hole (F). This is a normal condition and does not require water pump replacement. The water pump should only be replaced if there is an accumulation of crystallized coolant near the bleed hole. When you encounter a water pump with coolant seepage marks, decide to replace it or not based on the following criteria using sample photos. NOTE: During the initial period of use*, the sliding surfaces of the seals may not yet be fully settled, which can temporarily increase the amount of leakage. Continued use will allow the surfaces to settle, reducing the leakage. Replacing parts that are already settled with new ones will increase the leakage again until the new parts become conditioned. Therefore, replacement should be avoided in this initial period of use. *As a guideline, this applies to vehicles with less than 1,860 miles (3000 km) of mileage.

SA-008-26

Service Bulletin/Repair Instructions

This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-041/25 10/31/25 and 09/10/25 During PDI, an indentation in the rear bumper may be noticed, or in some cases, the customer may return after delivery to report the indentation. Follow the steps below to repair the concern.

04-001-26

Service Bulletin/Repair Instructions

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 04-001/25 02/06/25 Some vehicles may experience the front inner brake pads wear out faster than the outside. This accelerated pad wear may be caused by dirt and sand easily adhering to the inner friction surface of the disc while driving. To eliminate this concern, the shape of the dust cover and the front brake pad chamfer shape have been changed.

09-006-26

Service Bulletin/Repair Instructions

Some customers may report hearing an unusual noise coming from the power liftgate (PLG) when it is unlatching to open or latching closed. This is caused by an internal fault in the liftgate latch and/or loose bolts holding the latch to the liftgate. To eliminate this concern, the internal structure of the latch and surface treatment of the bolts have been modified.

SA-005-26

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method • B. Auxiliary Key Code Cut Method 2019 and newer models require a 10-digit key code to accurately cut keys • 5-digit codes CANNOT be provided for 2019 and newer vehicles (the traditional 5-digit code from the key tag or driver's door lock cylinder is not sufficient and will not be issued for key cutting on these models). • Only Mazda-approved key cutting machines can process these 10-digit codes. • Many older key machines do not support 10-digit codes and cannot be updated to do so. In these cases, dealers will need to purchase one of the newer Mazda-approved key cutting machines capable of handling this requirement. • For a list of current Mazda-approved machines and purchasing options, refer to the Mazda Dealer Equipment Program or view the current Mazda approved key machines below.

SA-004-26

Service Bulletin/Repair Instructions

Some customers may complain that a door beltline molding is loose, fell off, or is missing.

09-004-26

Service Bulletin/Repair Instructions

Some vehicles may exhibit a crack in the door side of the front seat cushion trim. Cracks develop along the areas where wrinkles form when weight is applied to the seat. When exiting the vehicle, the door-side surface of the cushion trim may be folded and compressed. When entering the vehicle, the surface of the cushion bolster may be rubbed and stretched. Repeated occurrences of these conditions may result in a crack forming in the surface of the seat cushion trim. To eliminate this concern, the material of the door-side surface of the front seat cushion trim has been modified to improve tear strength and scratch resistance.

16-002-26

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7230C1A-NA02_10014. NOTE: If current version is not 7230C1A-NA02_***** , this TSB is not applicable. (Ver. 7230C1A-NA02_10014) fixes these software errors (bugs): The infotainment screen may turn black when SIRIUSXM® Satellite Radio is selected. However, the camera images on the center display are not affected, and the back camera is usable. • Air conditioning settings cannot be controlled via Alexa without a CV contract. • The banner display for battery level notifications of Bluetooth®-connected devices has been modified. • Alexa may be signed out when the driver is uninstalled after Alexa has been set up. • Backup and restore may fail in the factory service diagnostics. • The Wi-Fi client connection screen may not disappear even after several seconds. • The system may freeze on the disclaimer screen when the engine is started normally after using the remote engine starter. However, the camera images on the center display are not affected, and the back camera is usable. • When attempting to connect Android Auto™, only Bluetooth® connection is established. • (Ver. 7230C1A-NA02_10012) fixes these software errors (bugs): The smartphone may not be charged when a smartphone is connected to a USB port while connected to wireless CarPlay. • Apple CarPlay® wireless connection may fail. • The Wi-Fi client menu is unavailable when the in-vehicle communication unit has no signal.

16-001-26

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7230C1A-NA01_10014 or 7230C2A-NA01_10014). NOTE: If current version is not 7230C1A-NA01_***** or 7230C2A-NA01_*****, this TSB is not applicable. (Ver. 7230C2A-NA01_10014) fixes these software errors (bugs): The banner display for battery level notifications of Bluetooth®-connected devices has been modified. • When the engine is started normally after using the remote engine starter, the system may freeze on the disclaimer screen. However, the camera images on the center display are not affected, and the back camera is usable. • When attempting to connect Android AutoTM, only Bluetooth® connection is established. • The infotainment screen may turn black when SIRIUSXM® Satellite Radio is selected. However, the camera images on the center display are not affected, and the back camera is usable. • (Ver. 7230C2A-NA01_10012) fixes these software errors (bugs): Apple CarPlay® wireless connection may fail. • The smartphone may not be charged when a smartphone is connected to a USB port while connected to Apple CarPlay®. • Although the SD card is removed, a navigation guidance may be displayed in Active Driving Display and/or the center display. • Pressing the commander may sometimes fail to display the menu after deleting multiple destination.

09-001-26

Service Bulletin/Repair Instructions

There are wrinkles on the leather seat cushion and/or seat back surface at PDI, when new vehicle is delivered, or when new upholstery is installed under Warranty repair. NOTE: This repair is not a permanent fix, it is meant to make new seats look their best when the vehicle is first presented to the customer. Wrinkles may not be completely removed after the repair is completed. Leather is a natural material and may develop some wrinkles due to aging and wear during normal usage.

SA-001-26

Service Bulletin/Repair Instructions

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

SA-017-25d

Service Bulletin/Repair Instructions

Mazda Connect Services - Frequently Asked Questions (FAQ)

SA-061-25

Service Bulletin/Repair Instructions

SA-023-25c

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop • Door Lock / Unlock • Lights ON / OFF • Climate Control • 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Page

09-045-25

Service Bulletin/Repair Instructions

Some customers may experience that the fuel lid and charge lid do not lock or unlock during door lock/unlock operation. This is caused by: Improper dimensional accuracy of the lid actuator lock mechanism Incomplete control logic in the R-ESU software To eliminate this concern: The mold design of the lid actuator was modified. The control software of the R-ESU was revised.

SA-056-25

Service Bulletin/Repair Instructions

When inspected, the differential or PTO oil is dark or black. This is considered normal and NO repair should be performed. During production, differential ring and pinion gears receive a manganese phosphate coating (commonly referred to as black oxide). This coating forms a porous, oil-retentive surface that improves boundary lubrication and reduces adhesive wear during initial contact cycles. Designed as a sacrificial layer, it is gradually removed under load throughout the break-in process. As a result, after the first few hundred miles, or at the initial gear oil service interval, the lubricant may appear darkened by the worn-off coating. It will contain trace ferrous particles from the normal run-in of the gear teeth and bearing surfaces. This condition is expected and does not, by itself, indicate an issue with the differential or PTO gears.

SA-055-25

Service Bulletin/Repair Instructions

Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern. NOTE: Before following this Service Alert repair procedure, ensure published TSBs in MGSS have been completed per model year.

09-041-25

Service Bulletin/Repair Instructions

Some vehicles may exhibit a distortion in the front windshield causing a distorted view. This is caused by the distortion test process during manufacturing not being conducted correctly. To eliminate this concern, the distortion test process has been modified to perform it on all units during manufacturing.

SA-020-25a

Service Bulletin/Repair Instructions

There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.

09-010-25b

Service Bulletin/Repair Instructions

Some customers may complain about a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. The rattle noise may be caused by: Looseness in the side cover fitting part 1. Looseness in the cross brace cover clip 2. Looseness in the movable part inside the sunroof unit 3. To eliminate this concern, the following changes have been implemented. CAUSE 1: The shape of the side cover and clips have been modified to reduce the movement causing the rattle noise CAUSE 2: Improvement of the assembly process CAUSE 3: Modification of dimensions of the moving parts

SA-051-25

Service Bulletin/Repair Instructions

Noise, Vibration, and Harshness (NVH) Diagnostic Guidelines Diagnostic Guidelines When diagnosing NVH concerns, it is essential to first classify the issue into one of three primary categories: Noise, Vibration, or Harshness. Many customer complaints may involve overlapping symptoms, such as both noise and vibration, so identifying the dominant characteristic is critical. Once the primary symptom is determined, follow the appropriate diagnostic path. For example, if a concern includes both noise and vibration but is related to vehicle speed, the vibration diagnostic path should be followed. When considering component replacement during the diagnostic process, it is best practice to start with the lowest cost or most accessible part unless diagnostic evidence clearly identifies a more expensive or complex component as the root cause. This approach helps minimize repair costs and avoids unnecessary part replacements. For example, a growling or bearing whine noise may be mistakenly attributed to internal components in the differential, transfer unit, or transmission, when the actual source is a wheel bearing. Misdiagnosis like this can lead to unnecessary repairs, added time and cost. To help prevent this, always follow the guidelines in the repair procedure.

SA-052-25

Service Bulletin/Repair Instructions

Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is severe enough to require a repair, or just to clean the area and monitor it at the next service. Examples of residue or seepage that may not be considered a leak and that may not require repair based on splash shield inspection.

SA-041-25a

Service Bulletin/Repair Instructions

During PDI, an indentation in the rear bumper may be noticed, or in some cases, the customer may return after delivery to report the indentation. Follow the steps below to repair the concern.

SA-007-25b

Service Bulletin/Repair Instructions

The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings (excluding i-STOP batteries e.g. Q-85, S-95) molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery.

SA-011-25a

Service Bulletin/Repair Instructions

Some customers will report that their fuel door (AKA, fuel filler door, fuel lid, and fuel-filler lid) was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in TSB 09-007/25 - FUEL-FILLER LID PANEL IS DEFORMED for 2019-2025 Mazda3 and 2020-2025 CX-30 are present.

SA-029-25a

Service Bulletin/Repair Instructions

This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the batteries periodically according to the repair procedure.

16-002-25

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7230C1A-NA01_10014). NOTE: If current version is not 7230C1A-NA01_*****, this TSB is not applicable. (Ver. 7230C1A-NA01_10014) fixes these software errors (bugs): The banner display for battery level notifications of Bluetooth®-connected devices has been modified. Alexa may sign out when deleting a driver with a set-up Alexa. Backup and restore may fail in the factory service diagnostics. The screen may not clear even after a few seconds while connected to a Wi-Fi client. The system may freeze on the disclaimer screen when the engine is started normally after using the remote engine starter. When attempting to connect Android Auto, only Bluetooth® connection is established. Air conditioning settings cannot be controlled via Alexa without a connected vehicle (CV) contract. The infotainment screen turns black when SiriusXM radio is selected. The camera images on the infotainment screen are not affected, the back camera is usable. (Ver. 7230C1A-NA01_10012) fixes these software errors (bugs): CarPlay wireless connection may fail. The Wi-Fi client menu cannot be selected when the in-vehicle communication device is out of range. The smartphone may not be charged when a smartphone is connected to a USB port while connected to wireless CarPlay. Navigation guidance may be displayed in Active Driving Display and/or the center display even when the SD card has been removed. After deleting multiple destinations, pressing the commander may sometimes fail to display the menu.

SA-047-25

Service Bulletin/Repair Instructions

SA-012-25c

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-044-25

Service Bulletin/Repair Instructions

For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIV® vehicles and compare suspect terminal drag with a known good terminal. To measure the voltage/resistance avoiding any terminal damage.

SA-042-25

Service Bulletin/Repair Instructions

SA-043-25

Service Bulletin/Repair Instructions

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles built on or before March 2, 2019] No DTC - Warning Message only [Gen 7 vehicles built after March 2, 2019] DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.

09-036-25

Service Bulletin/Repair Instructions

Some customers may complain that the fabric part of the seat is fraying. This is caused by a lack of durability of the fabric. To eliminate this concern, the durability of the seat fabric has been improved.

SA-041-25

Service Bulletin/Repair Instructions

During PDI, an indentation in the rear bumper may be noticed, or in some cases, the customer may return after delivery to report the indentation. Follow the steps below to repair the concern.

SA-017-25c

Service Bulletin/Repair Instructions

Mazda Connected Services - Frequently Asked Questions

SA-009-25a

Service Bulletin/Repair Instructions

Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs.

SA-023-25b

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-039/25

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. If a structure's windows create enough of a curve, the concave glass can focus the sun's rays onto a small area and acting like magnifiying glass direct the sunbeams into a hot pinpoint of light. This magnifcation of the sun's rays can cause damage to vehicle trim (see examples). Additional information and exemplar images regarding this phenomenon can be found by performing a google search.

SA-012-25b

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-038-25

Service Bulletin/Repair Instructions

When replacing the MAZDA CONNECT remote tuner (RT) with a replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as soon as possible to ensure the customer leaves the dealership with an active SAT radio.

SA-017-25b

Service Bulletin/Repair Instructions

Mazda Connected Services - Frequently Asked Questions (FAQ)

SA-023-25a

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

04-002-25

Service Bulletin/Repair Instructions

Some vehicles may exhibit a clunk noise from the rear brakes when starting to drive. This may be caused by the brake pads and the rear disc plates sticking together when the Electric Parking Brake (EPB) is engaged for an extended period while parked. Even after releasing the EPB, the adhesion remains. When the vehicle starts driving in this condition, the initial torque causes the brake pads to detach from the rotors, and the resulting impact is transmitted through the brake system to the vehicle body, resulting in a clunk noise. To eliminate this concern, the shape of the rear brake disc pads has been modified to increase the rigidity and reduce the impact force.

SA-032-25

Service Bulletin/Repair Instructions

Some customers may complain about a noisy HVAC blower motor or odor after a cabin air filter replacement. Foreign debris on the blower motor after servicing the cabin air filter may be the cause. During the removal of the cabin air filter, foreign debris (leaves, dust, dirt....ect.) may fall on the blower motor causing a fluttering type noise or odor.

SA-031-25

Service Bulletin/Repair Instructions

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

SA-030-25

Service Bulletin/Repair Instructions

A tapping/rattling noise may be noticed from the valve train area. This operating condition can occur on new vehicles which have been delivered to Mazda dealers (due to loading and unloading from transport trucks or customers moving their vehicles in and out of their garages to wash the vehicle, etc.). This condition may also occur if the engine is not allowed to warm up after multiple cold starts.

SA-007-25a

Service Bulletin/Repair Instructions

The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. 2. CCA (Cold Cranking Amps): CCA ratings are normally located on a sticker affixed to the top of the battery to indicate a battery’s Cold Cranking Amps. CCA rated batteries are supplied with domestically produced vehicles. NOTE: If an incorrect CCA rating is entered into the Mazda DCA-8000, it will result

SA-029-25

Service Bulletin/Repair Instructions

09-010-25a

Service Bulletin/Repair Instructions

Some customers may complain about a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. The rattle noise may be caused by: Looseness in the side cover fitting part 1. Looseness in the cross brace cover clip 2. Looseness in the movable part inside the sunroof unit 3. To eliminate this concern, the following changes have been implemented. CAUSE 1: Addition of non-woven fabrics CAUSE 2: Improvement of the assembly process CAUSE 3: Modification of dimensions of the moving parts Customers having this concern should have their vehicle repaired using the following repair procedure.

SA-028-25

Service Bulletin/Repair Instructions

Some vehicles may have recall notifications remain on the center display even after a recall is performed. NOTE: When the warranty claim for the recall campaign is accepted at Mazda Japan, the recall notification will be automatically deleted via the Connected Service on the next day or later. This situation occurs if the Connected Service subscription has been cancelled while the recall notifications remain.

SA-012-25a

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-017-25a

Service Bulletin/Repair Instructions

Frequently Asked Questions (FAQ) for Mazda Connected Services.

SA-023-25

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-024-25

Service Bulletin/Repair Instructions

Mazda Navigation Live Traffic information is available on the following 2 systems. SiriusXM® 3 Yr Traffic and Travel Link* Mazda Online Navigation* The table below provides Setting information for both systems. See APPLICABLE MODEL(S)/VINS above to determine how vehicles are equipped. NOTE: When selecting Navigation, data upload may take a few seconds. This is a normal function.

SA-020-25

Service Bulletin/Repair Instructions

SA-017-25

Service Bulletin/Repair Instructions

Frequently Asked Questions (FAQ)

SA-016-25

Service Bulletin/Repair Instructions

The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. NOTE: The breather threads have a sealant and locking compound that prevents it from being reused. Refer to GEPC for the correct part number of the Differential Breather. The instructions on MGSS will be updated soon to include replacing the breather when replacing the differential with a new unit.

SA-011-25

Service Bulletin/Repair Instructions

Some customers will report that their fuel door was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in TSB 09-007/25 - FUEL-FILLER LID PANEL IS DEFORMED for 2019-2025 Mazda3 and 2020-2025 CX-30 are present.

SA-012-25

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

09-10-25

Service Bulletin/Repair Instructions

SA-009-25

Service Bulletin/Repair Instructions

Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs.

SA-004-25a

Service Bulletin/Repair Instructions

Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON, transmitter battery power consumption is restricted, thereby extending the transmitter battery life and the following will occur: The engine will not start unless the key transmitter is held over the Start Stop button. • Outside door handle lock/unlock touch sensor is inoperative. • Key transmitter indicator lights are inoperative. • The following DTC's may be stored: DTC B13D3:94 (Communication error with remote transmitter) ○ DTC P1260:00 (Immobilizer system problem).

04-001-25

Service Bulletin/Repair Instructions

Some vehicles may experience the front inner brake pads wear out faster than the outside. For example, the brake pads need to be replaced at less than 12,500 miles (20,000km). This accelerated pad wear may be caused by dirt and sand easily adhering to the inner friction surface of the disc while driving. To eliminate this concern, the shape of the dust cover has been changed and modification of the front brake pads is under study.

SA-007-25

Service Bulletin/Repair Instructions

06-001-25

Service Bulletin/Repair Instructions

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

SA-004-25

Service Bulletin/Repair Instructions

Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON, transmitter battery power consumption is restricted, thereby extending the transmitter battery life. NOTE: Some customers may complain about an engine no start. This may be caused by the customer inadvertently putting the key transmitter in Power Saving Function.

SA-003-25

Service Bulletin/Repair Instructions

When performing the MGSS Workshop Manual 360° View Monitor System Aiming Procedure, M-MDS may show error message "Procedure unsuccessful". This may be caused by light glare on the SST.

09-003-25

Service Bulletin/Repair Instructions

Some customers may experience that the out-of-area (reception area) type auto lock function sometimes fails. When the front door is being closed with a hand touching one or both of the touch sensors on the front outer handle, the out-of-area (reception area) type auto lock function may fail. Control software of the LF control unit (LFU) has been modified.

09-048-24a

Service Bulletin/Repair Instructions

Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed in the proper position on the wireless charger (Qi). It does not start charging. It stops charging with the indicator flashing in red after starting. It stops charging without any visible sign after starting. For CX-50, some customers may experience that despite placing the MagSafe®-equipped iPhone® at the center of the wireless charger, charging stops after about ten seconds. MagSafe-equipped iPhones use magnets to align the charger and the device. When charging MagSafe-equipped iPhones with a non-MagSafe compatible charger, improper alignment can cause the magnetic field required for charging to be disrupted by the magnets, significantly reducing charging efficiency.

SA-009-24e

Service Bulletin/Repair Instructions

Frequently Asked Questions (FAQ)

09-052-24

Service Bulletin/Repair Instructions

Some customers may experience the audio sound pausing when the engine restarts after i-stop operation under the following situations. The symptoms are caused by an improper part installation in the audio amplifier. A voltage drop error detection of the power source may be too sensitive.

SA-017-24c

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

09-048-24

Service Bulletin/Repair Instructions

Some customers may experience that despite placing the MagSafe®-equipped iPhone® at the center of the wireless charger, charging stops after about ten seconds. MagSafe-equipped iPhones use magnets to align the charger and the device. When charging MagSafe-equipped iPhones with a non-MagSafe compatible charger, improper alignment can cause the magnetic field required for charging to be disrupted by the magnets, significantly reducing charging efficiency. The wireless charger (Qi) installed in the CX-50 is not MagSafe compatible and has a relatively small charging tray. Therefore, for larger devices such as iPhone 13 Pro Max, there may be insufficient space for proper alignment, resulting in decreased charging efficiency.

SA-081-24

Service Bulletin/Repair Instructions

Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: seats, steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions.

SA-070-24a

Service Bulletin/Repair Instructions

09-046-24

Service Bulletin/Repair Instructions

Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of stains can be removed with a heat gun or an infrared drier. If you encounter this concern during PDI, use a heat gun or an infrared drier to apply heat to the affected area to remove the stain(s).

SA-075-24

Service Bulletin/Repair Instructions

Some customers may complain that a door beltline molding is loose, fell off, or is missing.

16-004-24

Service Bulletin/Repair Instructions

NOTE: All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. DESCRIPTION Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA05_11026). NOTE: If current version is not 7000C0A-NA05_*****, this TSB is not applicable. NOTE: iPod, iPhone, and Apple CarPlayTM are registered trademarks of Apple Inc. Android and Android AutoTM are registered trademarks of Google LLC. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.

SA-031-24a

Service Bulletin/Repair Instructions

SA-016-24c

Service Bulletin/Repair Instructions

SA-007-24b

Service Bulletin/Repair Instructions

This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the vehicle.

09-001-24g

Service Bulletin/Repair Instructions

Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC U3000:00-TCU (Emergency call unit/telematics communication unit internal malfunction) or U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified.

SA-072-24

Service Bulletin/Repair Instructions

The CX-50 has new and revised features that are different from previous models, and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns.

SA-009-24d

Service Bulletin/Repair Instructions

Mazda Connect Services - Frequently Asked Questions (FAQ)

SA-064-24

Service Bulletin/Repair Instructions

Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs.

SA-070-24

Service Bulletin/Repair Instructions

SA-067-24

Service Bulletin/Repair Instructions

Qi Wireless Charger symptom troubleshooting.

SA-068-24

Service Bulletin/Repair Instructions

Some customers may complain about scratches on the instrument cluster lens.

SA-006-24c

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-009-24c

Service Bulletin/Repair Instructions

Mazda Connect Services - Frequently Asked Questions (FAQ)

SA-017-24b

Service Bulletin/Repair Instructions

SA-065-24

Service Bulletin/Repair Instructions

Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.

SA-063-24

Service Bulletin/Repair Instructions

The Blind Spot Monitoring (BSM) system can malfunction with the following symptoms if the rear side radar sensors are installed facing the wrong direction. BSM system indicates vehicle on the opposite side. i-ACTIVSENSE indicator ring will not turn green Rear Cross Traffic Alert (RCTA) does not work Rear side radar sensor aiming may fail TPMS DTC(s) stored

SA-062-24

Service Bulletin/Repair Instructions

SA-016-24b

Service Bulletin/Repair Instructions

SA-057-24

Service Bulletin/Repair Instructions

SA-058-24

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-059-24

Service Bulletin/Repair Instructions

Some customers will report that their fuel door was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in TSB 09-019/21 - FUEL-FILLER LID PANEL IS DEFORMED for 2019-2021 Mazda3 and 2020-2021 CX-30 are present.

SA-060-24

Service Bulletin/Repair Instructions

Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions.

SA-054-24

Service Bulletin/Repair Instructions

When the power windows are operated many times without being fully closed, small errors of the window position sensor may accumulate and cause improper operation of the jam-safe function. To reduce the risk of this occurrence, the AUTO function is disabled if the power window is operated 10 consecutive times without being fully closed (turning the ignition OFF and then ON does not reset the counting). If the power window is fully closed before the 10th time, the counting restarts and the AUTO function is not deactivated.

SA-056-24

Service Bulletin/Repair Instructions

Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way.

SA-053-24

Service Bulletin/Repair Instructions

Auxiliary key blank cutting procedure. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

SA-052-24

Service Bulletin/Repair Instructions

SA-006-24b

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-049-24

Service Bulletin/Repair Instructions

The removal and installation procedures for front seat components are missing from MGSS. Please follow these two procedures in this SA until the WSM is updated.

SA-011-24b

Service Bulletin/Repair Instructions

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

09-036-24

Service Bulletin/Repair Instructions

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. NOTE: This repair is not a permanent fix, it is meant to make new seats look their best when the vehicle is first presented to the customer. • Wrinkles may not be completely removed after the repair is completed. • Leather is a natural material and may develop some wrinkles due to aging and wear during normal useage.

09-001-24e

Service Bulletin/Repair Instructions

Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified.

SA-009-24b

Other

Mazda Connected Services - Frequently Asked Questions (FAQ)

09-001-24d

Service Bulletin/Repair Instructions

09-024-24a

Service Bulletin/Repair Instructions

Some customers may experience the following concerns: The liftgate or the trunk lid will not unlock even when the vehicle is parked and the ignition is off. If the engine is running (POWER ON) or the ignition is turned to on (READY ON), it will unlock. The auto close operation of the power liftgate is not performed (The liftgate can be closed manually). To eliminate this concern, the control software of the DSC HU/CM (or the electronically controlled brake unit) has been modified. Customers

SA-038-24

Other

Some customers may experience the master warning light and/or the "In-Vehicle Network Malfunction" warning message in the instrument cluster on with DTC B119F:01 (TCU - Tel antenna No. 1 malfunction) stored.

09-031-24

Service Bulletin/Repair Instructions

Some customers may complain that the black felt padding on the A-pillar trim is visible. This is caused by the felt tape on the A-pillar trim not having enough adhesive. It may cause the felt to become detached and move to the visible area in the dash due to time passing or from heat. To eliminate this concern, the felt tape has been improved with more adhesive.

SA-011-24a

Other

SA-016-24a

Other

SA-022-24a

Other

Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.

07-003-24a

Service Bulletin/Repair Instructions

Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F (10 °C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced at the supplier.

SA-035-24

Other

There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you about the water pump sealing mechanism and the criteria if replacement is necessary or not.

SA-036-24

Other

Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360°view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts. Explain the cause of this occurrence to the customer as follows: The 360°view monitor is a system that provides a complete picture of the vehicle surroundings by combining the pictures captured by 4 separate cameras. These cameras are installed in the front, rear, right and left sides of the vehicle. Each camera has a color adjustment function (white balance) that operates independently from each other, which can result in color discrepancy when the combined picture is displayed on the screen. This is especially true when one of the cameras captures more green objects than the remaining cameras.

SA-031-24

Other

SA-032-24

Other

09-001-24c

Service Bulletin/Repair Instructions

Some customers may experience a âTelematics Malfunctionâ message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified.

SA-026-24

Service Bulletin/Repair Instructions

A customer may complain of a rattle noise from the right side of the dash. The noise may be coming from the passenger side airbag.

07-003-24

Service Bulletin/Repair Instructions

Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 Â°F (10 Â°C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced at the supplier.

SA-024-24

Service Bulletin/Repair Instructions

09-024-24

Service Bulletin/Repair Instructions

Some customers may experience that the liftgate or the trunk lid will not unlock even when the vehicle is parked and the ignition is off. If the engine is running (POWER ON) or the ignition is turned to on (READY ON), it will unlock. To eliminate this concern, the control software of the DSC HU/CM (or the electronically controlled brake unit) has been modified.

SA-017-24a

Service Bulletin/Repair Instructions

SA-022-24

Service Bulletin/Repair Instructions

SA-007-24a

Service Bulletin/Repair Instructions

09-001-24b

Service Bulletin/Repair Instructions

ONP09

Service Bulletin/Repair Instructions

Launch of Owner Notification Program ONP09 â 2023MY Mazda CX-50 Wind Noise from Roof Rack Crossbars. Mazda Motor Corporation has decided to conduct an Owner Notification Program on certain 2023MY CX-50 vehicles built at the Mazda Toyota Manufacturing Alabama (MTM) plant and sold in the United States equipped with the Mazda original accessory Roof Rail Crossbar part # VA40V3840 and VA40S3840. Please see the description, model, year, and VIN ranges below. Concern Outline: To reduce wind noise, an Aero-Infill kit containing rubber strips are inserted into the CX-50 roof-rack crossbars, making for a quieter driving experience. The rubber strips do not need to be removed once installed.

SA-017-24

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, Climate control

SA-016-24

Service Bulletin/Repair Instructions

PF-24-03

Service Bulletin/Repair Instructions

Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). To provide support in such cases, a temporary lookup guide has been developed for assistance.

SA-001-24a

Service Bulletin/Repair Instructions

Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location.

SA-009-24a

Service Bulletin/Repair Instructions

Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not Function, WI-FI How-To Conditions for Remote Engine Start Function Will turn engine OFF, WI-FI Trial Period, Deactivation Mode, Interacting With The App, Educational Videos, Service Issues, Resources, Troubleshooting Page.

SA-013-24

Service Bulletin/Repair Instructions

Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be caused by improper maintenance during dealer storage (e.g.: Vehicle was left stationary for a prolonged period of time in high ambient temperatures).

SA-014-24

Service Bulletin/Repair Instructions

Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. The higher the tire pressure, the more noticeable the effect will be. Be sure to set the tire pressures at the recommended tire pressure on the vehicle tire label. Sidewall indentations are a cosmetic condition that does not affect the performance of the tires.

09-001-24a

Service Bulletin/Repair Instructions

SA-011-24

Service Bulletin/Repair Instructions

SA-009-24

Service Bulletin/Repair Instructions

SA-007-24

Service Bulletin/Repair Instructions

NOTE: Before proceeding, perform MGSS Vehicle Inquiry (MGSS -> Other Applications -> Warranty Veh. Inq. -> RECALLS / SPECIAL SERVICE PROGRAMS -> Status) and check for Open campaigns. If any of the following campaigns are open, complete the campaign before proceeding with this service information. SSPC5 - 2019-2021 MAZDA3 AND 2020-2021 CX-30 - CONTROL UNITS REPROGRAMMING 4219L - 2019MY MAZDA3 SUDDEN DECELERATION FROM FALSE BRAKE ACTIVATION 2024 CX-90 with VINS lower than JM2KK******151673 (produced before November 25, 2023), VCM software update available using TSB 15-001/24. DESCRIPTION This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the vehicle. IMPORTANT: Humans recognize an object with their eyes and decide whether or not to apply the brakes using their brain. The vehicle recognizes objects using the Forward Sensing Camera (FSC) and Front Radar sensor (FR), to determine brake application. Therefore, drivers may feel that the operation does not match the human feeling.

SA-006-24

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-001-24

Service Bulletin/Repair Instructions

01-011-23

Service Bulletin/Repair Instructions

Some customers may complain that the CHECK ENGINE light turns ON after a cold start or at high elevations (higher than 3,000m / 10,000 ft.), then exhibits lack of power from the engine with DTC P061B:00 stored in memory. This is caused by improper control software of the PCM. To eliminate this concern, the PCM control software has been modified.

09-001-23a

Service Bulletin/Repair Instructions

Some vehicles may exhibit an âIn Vehicle Network Malfunctionâ message appearing in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored after the connected service contract has been discontinued. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified

09-023-23b

Service Bulletin/Repair Instructions

Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed in the proper position on the wireless charger (Qi). - It does not start charging. - Soon after starting, it stops charging with the indicator flashing in red. - Soon after starting, it stops charging without any visible sign. These symptoms may be caused by improper control software of the wireless charger (Qi). To eliminate these concerns, the specification of the wireless charger (Qi) has been modified. NOTE: The modifications for the symptoms are different depending on the model.

09-045-23

Service Bulletin/Repair Instructions

SA-082-23

Service Bulletin/Repair Instructions

SA-015-23e

Service Bulletin/Repair Instructions

Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will Not Function WI-FI How-To Conditions for Remote Engine Start Function Will turn engine OFF WI-FI Trial Period Deactivation Mode Interacting With The App Educational Videos Service Issues Resources Troubleshooting Page

SA-021-23b

Service Bulletin/Repair Instructions

Qi Wireless Charger symptom troubleshooting

SA-025-23a

Service Bulletin/Repair Instructions

When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.. CAUTION: DO NOT swap TCU with another vehicle as the TCU is VIN locked after activation. A TCU swap with another vehicle will disable Connected Services on both vehicles. If TCU activation is not performed, connected vehicle functions will not operate. This will have a negative impact on the customer because they will need to return to the dealer for repairs.

SA-080-23

Service Bulletin/Repair Instructions

When folding down the rear seat back, there is a possibility that the seat belt buckle may cause a dent on the rear seats. This occurs because the buckle is stored too low on the belt, pressing it between the seat back and the seat bottom. The buckle stop button was moved 100mm upward to reduce the chance this will occur.

SA-081-23

Service Bulletin/Repair Instructions

SA-079-23

Service Bulletin/Repair Instructions

Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360Â°view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts.

09-007-23c

Service Bulletin/Repair Instructions

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.

SA-077-23

Service Bulletin/Repair Instructions

09-039-23

Service Bulletin/Repair Instructions

Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. To eliminate this concern, the remote tuner control software has been modified.

SA-027-23c

Service Bulletin/Repair Instructions

In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored.

01-007-23a

Service Bulletin/Repair Instructions

SA-069-23

Service Bulletin/Repair Instructions

At PDI, it may be found that the outer door handle is missing the cover around the key cylinder.

SA-070-23

Service Bulletin/Repair Instructions

Some customers may complain that the black felt padding on the A-pillar trim is visible.

SA-009-23i

Service Bulletin/Repair Instructions

SA-067-23

Service Bulletin/Repair Instructions

Some customers may complain that a door beltline molding is loose, fell off, or is missing.

SA-032-23a

Service Bulletin/Repair Instructions

SA-059-23

Service Bulletin/Repair Instructions

SA-042-23a

Service Bulletin/Repair Instructions

Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.

09-023-23a

Service Bulletin/Repair Instructions

Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed in the proper position on the wireless charger (Qi). - It does not start charging. - Soon after starting, it stops charging with the indicator flashing in red. - Soon after starting, it stops charging without any visible sign. These symptoms may be caused by improper control software of the wireless charger (Qi). To eliminate these concerns, the specification of the wireless charger (Qi) has been modified. NOTE: The modifications for the symptoms are different depending on the model.

SA-003-23a

Service Bulletin/Repair Instructions

PF-23-09

Service Bulletin/Repair Instructions

MNAO has recently found an increase in non-returned cores within the United Radio (UR) exchange program. As a reminder, dealers have 90 days, after the order is placed, to return the exchanged part. Failure to return the exchanged part will result in a debit of the full component price. It is highly recommended to set a calendar reminder at the time of the order for no more than 60 days to ensure all orders are returned if repaired and if not repaired, contact the customer to cancel the order and return the unit.

SA-039-23a

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

MSP60a

Service Bulletin/Repair Instructions

MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN: **UPDATE** Reactivation of (MSP) 60 - 2023MY CX-50 Driver Door Key Lock Cylinder. The driver's door may be hard to unlock using the auxiliary key due to increased rotational resistance. In April 2023 a Mazda Service Program (MSP60) was launched for certain 2023MY CX-50 vehicles, but temporarily suspended on May 11, 2023. Mazda Warranty has reactivated this MSP, effective on the date of this notification.

MSP60b

Service Bulletin/Repair Instructions

MSP60c

Service Bulletin/Repair Instructions

SA-009-23h

Service Bulletin/Repair Instructions

SA-021-23a

Service Bulletin/Repair Instructions

Qi Wireless Charger Symptom Troubleshooting

SA-050-23

Service Bulletin/Repair Instructions

Some customers may complain about scratches on the instrument cluster lens.

SA-009-23g

Service Bulletin/Repair Instructions

SA-042-23

Service Bulletin/Repair Instructions

Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.

SA-014-23b

Service Bulletin/Repair Instructions

SA-027-23b

Service Bulletin/Repair Instructions

Some customers may experience the following: In-Vehicle Network Malfunction error message, Master Warning light ON, Connected Vehicle Reception Icon shows "X".

SA-039-23

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-009-23F

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-015-23d

Service Bulletin/Repair Instructions

Connected Services, Frequently Asked Questions (FAQ)

04-003-23

Service Bulletin/Repair Instructions

When entering the Emergency Parking Brake (EPB) maintenance mode, if only one side of the parking brake is fully released, the vehicle may be stuck in the EPB maintenance mode. To eliminate this concern, the control software of the DSC HU/CM has been modified.

SA-008-23a

Service Bulletin/Repair Instructions

SA-027-23a

Service Bulletin/Repair Instructions

IN-VEHICLE NETWORK MALFUNCTION AND MASTER WARNING LIGHT ON. DTC U3000:04 STORED (DOES NOT APPLY TO 09-001/23)

09-024-23

Service Bulletin/Repair Instructions

SA-009-23e

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-036-23

Service Bulletin/Repair Instructions

09-007-23b

Service Bulletin/Repair Instructions

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.

ONP08

Service Bulletin/Repair Instructions

ONP08 - 2023 CX-50 OWNERS MANUAL CONCERN - LEAFLET INSERT - The Owners Manual for certain CX-50 vehicles does not contain instructions as summarized below, which could cause a customer to not properly understand certain operating procedures and warnings/cautions. Therefore, we sent a leaflet with updated information to certain CX-50 vehicles. This campaign is not a recall or special service program and no repair is required. Below is a summary of the leaflet and updated (missing) instructions: Operating procedures for the front passenger power seat (slide, recline & height adjustment) Operating procedures for the remote handle of rear seats, warnings & caution indications Warning when operating the power folding outside mirror Function overview, warnings & caution about Trailer Stability Control (TSC)

SA-005-23a

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-009-23d

Service Bulletin/Repair Instructions

Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-015-23c

Service Bulletin/Repair Instructions

Frequently Asked Questions (FAQ)

SA-032-23

Service Bulletin/Repair Instructions

SA-031-23

Service Bulletin/Repair Instructions

MSP60

Service Bulletin/Repair Instructions

MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN - TEMPORARILY SUSPENDED Attention all Mazda Dealers: Please see the Dealer Email below sent May 11, 2023. The MSP60 campaign is temporarily suspended. Any repairs in progress can continue as needed.

01-007-23

Service Bulletin/Repair Instructions

05-001-23

Service Bulletin/Repair Instructions

Some customers may experience a shock during driving at low speeds when starting from a stop with the accelerator pedal depressed slightly. This may be caused by improper control software of the TCM causing improper lock up operation. To eliminate this concern, the control software of the TCM has been modified.

SA-015-23b

Service Bulletin/Repair Instructions

Mazda Connected Services - Frequently Asked Questions (FQA)

SA-027-23

Service Bulletin/Repair Instructions

In-Vehicle Network Malfunction error message. DTC U3000:04 (Telematics communication unit internal malfunction) stored. NOTE: The vehicle does not apply to 09-001/23 because CSP04 is not "OPEN".

RF-23-06

Service Bulletin/Repair Instructions

Due to a short-term supplier change, a series of wheels are applicable from the 2023 CX-50. See table below for a visual representation along with the part number (part number can also be verified by the stamping located in the wheel).

SA-009-23c

Service Bulletin/Repair Instructions

Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative.Engine Start / Stop,Door Lock / Unlock,Lights ON / OFF. 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-026-23

Service Bulletin/Repair Instructions

SA-025-23

Service Bulletin/Repair Instructions

RF-23-05

Service Bulletin/Repair Instructions

CX-50 7-Way Trailer Hitch Harness Instructions. When installing CX-50 7-way trailer hitch harness, please make sure to use the newly updated installation instructions designated for part numbers VA41V7780A/VAS1V7780A. If the incorrect instruction printout is included with the parts, please discard it.

SA-021-23

Service Bulletin/Repair Instructions

Qi Wireless Charger symptom troubleshooting

SA-022-23

Service Bulletin/Repair Instructions

Some customers may complain about an intermittent Beep sound (popping sound) every 1-2 minutes while driving. This may be cause by a software error in the navigation SD card.

SA-020/23

Service Bulletin/Repair Instructions

MSP59 MSP60

Service Bulletin/Repair Instructions

MSP59: On the 360ÃÂ° View Monitor, the 360ÃÂ° or rear view may not be displayed correctly on the center display. The area surrounding the vehicle may be displayed as shifted from the actual position. Due to this problem, the vehicle may not be actually parked straight even it looks like straight on the screen. The aiming adjustment might not function appropriately as it could be damaged during routine maintenance. The 360ÃÂ° view monitor system (FSC/FR/VMC (includes rear view)) might not have been aligned appropriately during vehicle production. MSP60: The driverÃ¢ÂÂs door may be hard to unlock using the auxiliary key due to increased rotational resistance. All vehicles in the campaign will need to have the front driver door lock inspected to ensure proper mechanical key lock and unlock function. The expected failure rate is said to be less than 0.1% of the vehicle population.

MSP59

Service Bulletin/Repair Instructions

On the 360ÃÂ° View Monitor, the 360ÃÂ° or rear view may not be displayed correctly on the center display. The area surrounding the vehicle may be displayed as shifted from the actual position. Due to this problem, the vehicle may not be actually parked straight even it looks like straight on the screen. The aiming adjustment might not function appropriately as it could be damaged during routine maintenance. The 360ÃÂ° view monitor system (FSC/FR/VMC (includes rear view)) might not have been aligned appropriately during vehicle production.

SA-018-23a

Service Bulletin/Repair Instructions

09-007-23a

Service Bulletin/Repair Instructions

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.

SA-009-23b

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-018-23

Service Bulletin/Repair Instructions

DRW46

Service Bulletin/Repair Instructions

DRW46 - 2023 CX-50 - APPLE CAR PLAY/ANDROID AUTO SOFTWARE UPDATE. The Apple Car Play and Android Auto (AA/CP) software in the vehicles below needs to be updated to the latest version. The affected vehicles were built with an older version of the software and AA/CP functions may not work correctly. The repair will be a CMU software update via USB stick.

SA-016-23

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method

SA-014-23a

Service Bulletin/Repair Instructions

SA-014-23

Service Bulletin/Repair Instructions

SA-015-23

Service Bulletin/Repair Instructions

Mazda Connect Services - Frequently Asked Questions (FAQ)

SA-009-23a

Service Bulletin/Repair Instructions

SA-011-23

Service Bulletin/Repair Instructions

If a vehicle is stuck in the EPB (Electronic Parking Brake) maintenance mode or cannot be put into the maintenance mode, use the repair procedure below to continue or complete the repairs. This happens when the MAINTENANCE MODE procedure is not followed exactly. CAUTIONS will be added to the WSM procedure, but until then, take note of these CAUTIONS:

SA-012-23

Service Bulletin/Repair Instructions

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

SA-010-23

Service Bulletin/Repair Instructions

Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.

09-009-23

Service Bulletin/Repair Instructions

SA-009-23

Service Bulletin/Repair Instructions

SA-008-23

Service Bulletin/Repair Instructions

07-002-23

Service Bulletin/Repair Instructions

Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 Â°F (10Â°C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced since December 2021 at the supplier.

09-007-23

Service Bulletin/Repair Instructions

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.

RF-23-02

Service Bulletin/Repair Instructions

Due to the supply chain shortages for BDGF-66-5G0G, hardware has been confirmed compatible between BDGF-66-5G0B up to the G suffix. This can be used for repair with vehicles originally equipped with C to G level suffix parts.

09-006-23

Service Bulletin/Repair Instructions

When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).

RF-23-01

Service Bulletin/Repair Instructions

When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order the required part numbers below. These parts are not listed in GEPC and were previously listed as "non-serviceable" in the cylinder block diagram.

SA-006/23

Service Bulletin/Repair Instructions

Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock and/or tire pressures and/or tire pressure missing. This may be caused by: - Incorrect calendar entry (month/day/year) after a battery disconnect - Infotainment system software update. - BCM TPMS unlearn during vehicle storage or transport. - Wheel/Tire change

SA-005/22

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-004/23

Service Bulletin/Repair Instructions

16-001-23

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA05_11022). NOTE: Over-the-air update (OTA) for MAZDA CONNECT is now available in the U.S. and Canada (CX-50 only). The instructions for OTA are posted in MGSS and on MUSA for the customer. The update can also be performed using a USB memory stick.

09-001-23

Service Bulletin/Repair Instructions

Some vehicles may exhibit DTC U3000:04 (Telematics communication unit internal malfunction) stored after the connected service contract has been discontinued (only vehicles in which the customer opted out of CV services are affected - CSP04). This is caused by improper control software of telematics communication unit. To eliminate this concern, the control software of telematics communication unit has been modified.

09-002-23

Service Bulletin/Repair Instructions

Some customers may complain that the front seat warmers are inoperative or cannot be turned OFF and DTC B1520:49 may be stored. This may be caused by an electrical noise of the front seat warmer control unit. To correct this issue, the anti-electric noise performance of the front seat warmer control unit has been improved.

SA-032-22a

Service Bulletin/Repair Instructions

SA-004-22g

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-017-22d

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: * Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. * Remote function(s) inoperative. - Engine Start / Stop - Door Lock / Unlock - Lights ON / OFF * MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. * If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. * If the reception is good to strong, proceed to the Repair Procedure

SA-019-22c

Service Bulletin/Repair Instructions

MAZDA CONNECTED SERVICES Frequently Asked Questions (FAQ)

SA-016-22a

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

SA-045-22a

Service Bulletin/Repair Instructions

The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the customer. The protective films are attached on new vehicles when shipped from the factory in order to avoid being scratched during transportation and while in dealer stock.

SA-077-22

Service Bulletin/Repair Instructions

Some vehicles may experience the rear differential oil temperature sensor PID (OIL_TEMP_SEN) on MDARS displaying the wrong value. This is due to a software bug (glitch) with MDARS.

MT-004-22

Service Bulletin/Repair Instructions

Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.

01-015-22

Service Bulletin/Repair Instructions

Some customers may complain that the CHECK ENGINE light turns ON after a cold start, then exhibits lack of power from the engine with DTC P061B:00 stored in memory. This is caused by improper control software of the PCM. To eliminate this concern, the PCM control software has been modified.

02-004-22a

Service Bulletin/Repair Instructions

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.

01-014-22

Service Bulletin/Repair Instructions

Some customers may complain of lack of power during full-throttle acceleration after cold start. A check engine light may turn on for misfire caused by temporary over rich fuel injection. This concern only occurs with the condition that the coolant temperature at the time of engine start is about 32 F (0 C) or less. This is caused by improper control software of the PCM. To eliminate this concern, the control software of the PCM has been modified.

SA-075-22

Service Bulletin/Repair Instructions

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Cell phone charger/accessory in 12V socket (engine no start or unable to turn off) 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple CarplayÃÂ¢ÃÂÃÂ¢/ Android AutoÃÂ¢ÃÂÃÂ¢ will not connect) 6. Over-sized wheels/tires (incorrect GPS location)

09-043-22

Service Bulletin/Repair Instructions

Some customers may complain about a missing rear seatback release button. This is caused by an incomplete assembly at the factory. To correct this issue, the production process of the seat back has been modified.

SA-064-22a

Service Bulletin/Repair Instructions

Some customers may comlpain about an intermittent Beep sound (popping sound) every 1 ~ 2 minutes while driving. This may be cause by a software error in the navigation SD card.

09-031-22a

Service Bulletin/Repair Instructions

Some vehicles may exhibit the "Check Fuel-filler Cap" message displayed in the instrument cluster. This is caused by improper control software of the PCM. When the room fuse is installed and i-stop is activated, the message will display in the instrument cluster for three seconds only one time and no message will return. To eliminate this concern, the control software of the PCM has been modified.

SA-011-22b

Service Bulletin/Repair Instructions

SA-008-22a

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-068-22

Service Bulletin/Repair Instructions

The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.

SA-066-22

Service Bulletin/Repair Instructions

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: * C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] * B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles built on or before March 2, 2019] * No DTC - Warning Message only [Gen 7 vehicles built after March 2, 2019] DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. * In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). * In other cases this DTC might be found without a related customer concern. NOTE: In most cases, no dealer visit is necessary.

SA-067-22

Service Bulletin/Repair Instructions

Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: * The Forward Sensing Camera (FSC) cannot detect target objects due to one of the following: - The windshield is dirty - The FSC lens is foggy - There is low visibility due to rain, fog or snow - It is at night and there is not enough light - There is direct or reflected sunlight on the FSC - There is problem with the FSC * There is a problem with the AUTOHOLD control function. * There is a problem with the electric parking brake (EPB).

SA-017-22c

Service Bulletin/Repair Instructions

SA-019-22b

Service Bulletin/Repair Instructions

Mazda Connected Services Frequently Asked Questions (FAQs)

SA-064-22

Service Bulletin/Repair Instructions

Some customers may comlpain about an intermittent Beep sound (popping sound) every 1 ~ 2 minutes while driving. This may be cause by a software error in the navigation SD card.

SA-004-22f

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-062-22

Service Bulletin/Repair Instructions

You may need to remove the front bumper on a CX-50 Meridian Edition. When doing so, some of the parts must be discarded and replaced. Refer to the repair procedure for tips, cautions, and instructions

SA-061-22

Service Bulletin/Repair Instructions

The Blind Spot Monitoring (BSM) system can malfunction with the following symptoms if the rear side radar sensors are installed facing the wrong direction. - BSM system indicates vehicle on the opposite side. - i-ACTIVSENSE indicator ring will not turn green - Rear Cross Traffic Alert (RCTA) does not work - Rear side radar sensor

09-030-22a

Service Bulletin/Repair Instructions

Some vehicles may experience the MyMazda App not communicating to the vehicle properly which may result in the condition monitor information is not refreshed or remote door lock/unlock not functioning. This is caused by a failure in communication between the telematics communication unit and the MyMazda App. To correct this issue, the control software of the telematics communication unit has been modified.

SA-053-22a

Service Bulletin/Repair Instructions

Some customers may complain about a missing rear seatback release button.

SA-060/22

Service Bulletin/Repair Instructions

Some customers may experience the Power liftgate (PLG) will not open and DTC B145D:12 (Closure motor circuit malfunction) may be stored. This may be caused by PLG control module failure due to rapid manual liftgate closure in any of the following conditions: - 12V battery is disconnected and liftgate is closed rapidly - 12V battery is connected, fuse F27 (PDI fuse) is removed and liftgate is closed rapidly

SA-004-22e

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-021-22a

Service Bulletin/Repair Instructions

The installation instructions included in the box with the tow hitch accessory, part number VA40-V3-920, are not correct. Please read this Service Alert before beginning the installation process of the accessory tow hitch.

SA-004-22d

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-017-22b

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. - Remote function(s) inoperative. - Engine Start / Stop - Door Lock / Unlock - Lights ON / OFF - MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. - If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. - If the reception is good to strong, proceed to the Repair Procedure.

SA-059-22

Service Bulletin/Repair Instructions

SA-058-22

Service Bulletin/Repair Instructions

Some customers may expierience infotainment static or no audio sound and the following DTC's may be stored: - U2145:08 - Communication error with remote tuner (RT) - U0186:08 - Communication error with audio amplifier This may be caused by poor electrical connection at connector 0920-114 and/or 0920-115D (Rear Harness Side).

09-031-22

Service Bulletin/Repair Instructions

Some vehicles may exhibit the Ã¢ÂÂCheck Fuel-filler CapÃ¢ÂÂ message displayed in the instrument cluster. This is caused by improper control software of the PCM. When the room fuse is installed and i-stop is activated, the message will display in the instrument cluster for three seconds only one time and no message will return. To eliminate this concern, the control software of the PCM has been modified.

SA-055-22

Service Bulletin/Repair Instructions

SA-056-22

Service Bulletin/Repair Instructions

Some vehicles may exhibit a power door lock that may continue activating for a few seconds after the button is pressed.

SA-053-22

Service Bulletin/Repair Instructions

Some customers may complain about a missing rear seatback release button.

SA-047-22

Service Bulletin/Repair Instructions

Some vehicles may exhibit paint peeling on the front bumper.

SA-048-22

Service Bulletin/Repair Instructions

Some customers may report poor A/C performance and/or i-Stop operation concerns due to a leaking A/C condensor.

SA-049-22

Service Bulletin/Repair Instructions

Some vehicles may exhibit the trim peeling off the EPB (Electronic Parking Brake) or power window switches.

DRW50

Service Bulletin/Repair Instructions

A small number of vehicles were produced with the incorrect mechanical front door key and key lock cylinder installed. The repair will be an inspection or replacement of the key and key lock cylinder.

SA-029-22a

Service Bulletin/Repair Instructions

Customers may report excess wind noise from the vehicle and that noise may be coming from the crossbars or that the sunroof will not open because it contacts a crossbar or the load on the cross bars. As noted in the crossbar instructions, the crossbars should be removed when not in use to reduce fuel consumption from the increased drag and to reduce wind noise. The instructions also note where the front crossbar should not be placed if the sunroof is to be opened and that the sunroof should not be used when there is cargo on the roof. Let the customer know that the instructions show how to install, remove, and adjust the crossbars.

01-006-22

Service Bulletin/Repair Instructions

This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.

SA-039-22

Service Bulletin/Repair Instructions

Some customers may complain about scratches on the instrument cluster lens.

SA-004-22c

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-027-22b

Service Bulletin/Repair Instructions

Before beginning installation of the accessory illuminated door sill plate, review the information in this Service Alert or the parts may not fit correctly.

SA-038-22

Service Bulletin/Repair Instructions

Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.

SA-037-22

Service Bulletin/Repair Instructions

Customers may complain about either rear fender liner (mudguard) hanging down because it is too short to fit into the fender trim.

02-004-22

Service Bulletin/Repair Instructions

SA-036-22

Service Bulletin/Repair Instructions

If the mechanical keys cannot be located during PDI, review the suggested steps below prior to moving forward with key replacement.

SA-034-22

Service Bulletin/Repair Instructions

SA-035-22

Service Bulletin/Repair Instructions

During PDI, an indentation in the rear bumper may be noticed, and in some cases, the customer may return after delivery to report the indentation.

SA-033-22

Service Bulletin/Repair Instructions

SA-004-22b

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-032-22

Service Bulletin/Repair Instructions

Some customers may report a rattle from the sunroof area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location.

SA-027-22a

Service Bulletin/Repair Instructions

Before beginning installation of the accessory illuminated door sill plate, review the information in this Service Alert or the parts may not fit correctly.

SA-017-22a

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: *Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. **Remote function(s) inoperative. **Engine Start / Stop **Door Lock / Unlock **Lights ON / OFF *MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. **If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. **If the reception is good to strong, proceed to the Repair Procedure.

SA-019-22a

Service Bulletin/Repair Instructions

Mazda Connected Services Frequently Asked Questions (FAQs)

SA-031-22

Service Bulletin/Repair Instructions

Some customers may complain that the tire sidewalls are distorted or "damaged".

SA-029-22

Service Bulletin/Repair Instructions

Customers may report excess wind noise from the vehicle and that noise may be coming from the crossbars. As noted in the crossbar instructions, the crossbars should be removed when not in use to reduce fuel consumption from the increased drag and to reduce wind noise. Let the customer know that the instructions show how to install, remove, and adjust the crossbars.

SA-028-22

Service Bulletin/Repair Instructions

Qi Wireless Charger Symptom Troubleshooting

SA-027-22

Service Bulletin/Repair Instructions

Before beginning installation of the accessory illuminated door sill plate, review the information in this Service Alert or the parts may not fit correctly.

SA-026-22

Service Bulletin/Repair Instructions

Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)

SA-023-22

Service Bulletin/Repair Instructions

SA-022-22

Service Bulletin/Repair Instructions

Before beginning the installation of the accessory side rocker trim (aka "garnish"), part number VA40-V3-100, read these instructions.

SA-021-22

Service Bulletin/Repair Instructions

09-012-22

Service Bulletin/Repair Instructions

SA-019-22

Service Bulletin/Repair Instructions

Mazda Connected Services Frequently Asked Questions (FAQ).

02-003-22

Service Bulletin/Repair Instructions

Some customers may complain that the steering wheel is off center more than 3ÃÂ° even when driving straight on a flat road.

SA-017-22

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. *Remote function(s) inoperative. *Engine Start / Stop **Door Lock / Unlock **Lights ON / OFF *MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. *If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. *If the reception is good to strong, proceed to the Repair Procedure.

SA-014-22

Service Bulletin/Repair Instructions

Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.

DRW47

Service Bulletin/Repair Instructions

The Manual booklet kit inside the vehicle must be replaced with an updated version as the original warranty information is outdated. The repair will be to discard the old booklet kit and replace with a new version. The new booklet will be shipped UPS to the service manager at all affected dealers by March 29-30, 2022, please do not order a new booklet kit.

01-003/22

Service Bulletin/Repair Instructions

SA-012-22

Service Bulletin/Repair Instructions

Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect tire pressures and/or tire pressure missing. This may be caused by: Incorrect calendar entry (month/day/year) after a battery disconnect *Infotainment system software update. *BCM TPMS unlearn during vehicle storage or transport. *Wheel/Tire change

SA-011-22

Service Bulletin/Repair Instructions

SA-006-22a

Service Bulletin/Repair Instructions

SA-006-22

Service Bulletin/Repair Instructions

00-001-22

Service Bulletin/Repair Instructions

SA-009-22

Service Bulletin/Repair Instructions

SA-008-22

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

Reading this report

Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.