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2024 MAZDA CX-90 PLUG-IN HYBRID

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Service bulletins

124 bulletins

Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.

SA-038-26a

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 06/15/26 DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote functions inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Index MAZDA CONNECT 2 Center Display Status Icon MAZDA CONNECT 3 Center Display Status Icon Remote Engine Start Will Not Function Remote Engine Start Function Will turn engine OFF Customer Subscription Status TCU Communication Line Status

CSP14 Owner Ltr e

Warranty Program/Extension

CSP14 – 2024-2026 CX-90 Subject: Mazda Rear Brake Pad Customer Service Program Limited Warranty Extension – (CSP14 – CX-90 models) - Phase 1 Mailing – May 2026 In late April we announced two Customer Service Programs (CSP14 & CSP15) where certain vehicles are covered under these two Limited Warranty Extensions, (defined as “Covered Vehicle”); 2024-2026 CX-90 (CSP14) and 2025-2026 CX-70 (CSP15) produced November 18, 2025 and prior. Owner Notification: We are pleased to announce the first phase of Owner Letters will mail on May 29, 2026, to approximately 18,000 owners in campaign CSP14. As stated in our prior communication, we will send subsequent dealer emails with future phased mailings planned throughout Summer 2026. We have also released the Repair Procedure under TSB 04-003/26, the Parts & Warranty information and updated all dealer-facing FAQ documents. ATTENTION ALL DEALERS - Vehicles to be repaired: Due to limited parts supply only the vehicles in this notice can be repaired. To help your Mazda dealer staff identify which vehicles can be repaired we have created an Excel-based VIN look-up tool in Mazda Global Service Support (MGSS) under this campaign. Please enter the VIN in the tool if the customer does not have their parts available letter to confirm the vehicle can be repaired under this CSP. At this time, remaining customers in CSP14 and CSP15 must wait to receive notice that parts are available. Key Benefits of the Customer Service Program-Extended Warranty Coverage for Rear Brake Squeal: Mazda is expanding the standard brake pad coverage from 1-year/12,000 miles to 3-years/36,000 miles to cover repairs related to rear brake squeal. The owner is eligible for a one‑time replacement of redesigned rear brake pads at no cost if the brake squeal symptom matches a Technical Service Bulletin (TSB) which will be published prior to sending the Second notification. The redesigned brake pads will be covered under the vehicle’s original 3-year/36,000-mile warranty, or 1 year/12,000 miles from installation whichever provides longer coverage.

CSP14 Parts_Warr d

Warranty Program/Extension

CSP14 Repair c

Warranty Program/Extension

CSP14_CSP15 Dlr FAQs a

Warranty Program/Extension

CSP14 Dlr Ltr c

Warranty Program/Extension

CSP14 Owner Ltr d

Warranty Program/Extension

SA-0-57-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-074/24 10/04/24 DESCRIPTION Some customers may experience a grunt or grind noise when the transmission shifts from 1st gear to 2nd gear. The grunt-type noise is produced during the 2nd gear engagement. This issue will not affect the driveability or reliability of the vehicle. The vehicle is safe to drive. It is OK to release the vehicle back to the customer. REPAIR PROCEDURE None

SA-056-26

Service Bulletin/Repair Instructions

DESCRIPTION Some customers will report that their fuel filler lid (door) was stuck closed and would not open to refuel the vehicle. The fuel door may or may not be missing. REPAIR PROCEDURE 1. Check the system operation as noted in the PHEV Refueling Procedure and check for DTC.

SA-039-26a

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red text. SA-039/26 06/15/26 Mazda Connect Symptom Troubleshooting DESCRIPTION Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-053-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. SA-006/23 01/23/23 DESCRIPTION Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock and/or tire pressures and/or tire pressure missing. This may be caused by: Incorrect calendar entry (month/day/year) after a battery disconnect Infotainment system software update. BCM TPMS unlearn during vehicle storage or transport. Wheel/Tire change REPAIR PROCEDURE This can be corrected by the customer driving the vehicle for a day or two so that the following will occur.

SA-051-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-076/24 10/22/24 DESCRIPTION This Service Alert provides the mechanism for causing the following symptoms at low outside temperatures: Although the SOC shown in the instrument cluster looks to be enough, the vehicle cannot drive using EV mode. The maximum EV driving distance is lower than expected, compared to the performance at higher outside temperatures.

09-017-26a

Service Bulletin/Repair Instructions

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 09-017/26 05/20/26 DESCRIPTION Some customers may complain that a rattling noise is heard from the second seat while driving under various vehicle speeds and road conditions. This is caused by the hinge cover of the second seat becoming deformed, resulting in looseness and a rattling noise. To eliminate this concern, the structure of the second seat hinge cover was revised to increase strength and prevent deformation. REPAIR PROCEDURE 1. Verify the customer concern. 2. Replace the armrest hinge cover with the improved part according to the procedure below.

SA-012-26c

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-012/26 04/17/26, 03/04/26 and 02/26/2026 DESCRIPTION Some customers may experience a message "TCU Malfunction. Have the Vehicle Inspected" in the instrument cluster. Additional symptoms that may occur: Connected Vehicle One Time Passcode (OTP) may fail. Connected Vehicle Remote functions may fail. The following DTC's may be stored: B1252:87-8B:TCU - COMMUNICATION ERROR WITH CONNECTIVITY MASTER UNIT (CMU) U0198:00-03:CMU - COMMUNICATION ERROR WITH EMERGENCY CALL UNIT/TELEMATICS COMMUNICATION UNIT REPAIR PROCEDURE 1. Verify the concern. 2. Check if any of the following DTCs are stored: B1252:87-8B:TCU - COMMUNICATION ERROR WITH CONNECTIVITY MASTER UNIT (CMU) U0198:00-03:CMU - COMMUNICATION ERROR WITH EMERGENCY CALL UNIT/TELEMATICS COMMUNICATION UNIT

SA-050-26

Service Bulletin/Repair Instructions

DESCRIPTION Some vehicles may continue to display the recall notification "IMPORTANT NOTICE. VIEW VEHICLE STATUS MONITOR FOR DETAILS" on the center display even after the recall has been completed. NOTE: Once the warranty claim for the recall campaign is approved by Mazda Japan, the recall notification will be automatically removed via Connected Services on the following day or later. This condition may occur if the Connected Services subscription was canceled while the recall notification was still active. ACTION TO BE TAKEN If you encounter the situation above, use MDARS to manually remove the center display recall notification. Note: MDARS can only remove the recall notification when MCVV shows no CV contract.

PF-26-03

Other

PXFV185EZA (Yuasa YTZ7S) Sub Battery Replacement If the sub battery is not available or on backorder, it is acceptable to source a battery using the same manufacturer and model (commonly used for motorcycles).

CSP14 Dlr Ltr b

Warranty Program/Extension

CSP14 Parts_Warr c

Warranty Program/Extension

CSP14 Repair b

Warranty Program/Extension

CSP14 VINs

Warranty Program/Extension

CSP14_CSP15 Dlr FAQs

Warranty Program/Extension

CSP14 Owner Ltr b

Warranty Program/Extension

CSP14 Owner Ltr c

Warranty Program/Extension

07-002-26b

Service Bulletin/Repair Instructions

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 07-002/26 06/16/26 and 06/10/26 DESCRIPTION Some customers may complain that the A/C does not cool. This concern may be due to an internal short circuit in the A/C compressor, caused by an overcurrent. On some vehicles, the A/C high-voltage fuse opens and DTC P0D6D and/or U0605 are stored. To eliminate this concern, the electrical circuit of the A/C compressor has been modified to prevent a short circuit even if an overcurrent occurs. Replace the A/C compressor with an updated one according to the procedure in MGSS (ELECTRIC COMPRESSOR REMOVAL/INSTALLATION [e-SKYACTIV PHEV]).

30-002-26

Service Bulletin/Repair Instructions

DESCRIPTION Some customers may experience ATF seepage from the High-Voltage (HV) motor terminal area. If ATF seepage is confirmed at this location, one or more of the following conditions may occur: ATF is leaking from the HV cable. ATF is leaking from the inverter connection. This is caused by through-hole porosity generated during manufacturing of the intermediate terminal block (busbar), allowing oil to seep from the component. To eliminate this concern, an Impregnation treatment (a sealing process in which resin, oil, or other liquids are infused into minute internal voids in the material, such as porosity, pinholes, or cracks) is applied to the aluminum plate portion of the busbar. REPAIR PROCEDURE 1. Verify the customer concern. 2. Replace the busbar with a new one.

SA-042-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text. SA-017/25 12/16/25, 09/08/25, 07/14/25, 05/15/25 and 03/21/25 DESCRIPTION Mazda Connect Frequently Asked Questions (FAQ) Index General Questions MAZDA CONNECT Indication Setup and Getting Started Dealer Processes Registration / Enrollment / Take-Over Customer Subscription Status WI-FI General Informatio Opening the TCU Communication Line WI-FI How-To Conditions for Remote Engine Start Will Not Function WI-FI Trial Period Conditions for Remote Engine Start Function Will turn engine OFF Interacting With The App TCU Communication Line Status Service Issues Educational Videos Troubleshooting Resources MyMazda App Error Codes Customer Opt-Out

02-003-26

Service Bulletin/Repair Instructions

DESCRIPTION Some vehicles have reported faster than expected tire wear for vehicles equipped with OEM "Falken 275/45/21" tires, without outside influence such as low tire pressure or out of specification alignment, and the tire life may not meet customer expectations. To eliminate this concern, the tire contact patch pressure has been optimized. REPAIR PROCEDURE Verify the customer concern (inspect the tires, verify tread depth, and replace all the tires as required on the vehicle according to the following "Inspection Requirements" and the instructions in MGSS (WHEEL AND TIRE REMOVAL/INSTALLATION). Mazda Warranty is providing case by case goodwill processing information regarding tire wear complaints on CX-90, and CX-70 vehicles equipped with OEM 21” 275/45/21 Falken tires. This goodwill assistance process does not include any other tire brand or size.

SA-041-26

Service Bulletin/Repair Instructions

This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Devices plugged into the 12V outlet 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay™/ Android Auto™ will not connect) 6. Over-sized wheels/tires (incorrect GPS location) 7. DTC C0023:14 8. Decorative trim and/or cover on the START/STOP ENGINE button Example 1: Some electrical devices connected to the DLC-2 connector by insurance or mobile phone companies may cause: Battery discharge. The device may disrupt the CAN system battery saver mode. • IDS/MMDS will not communicate with the vehicle due to poor DLC-2 connection. The aftermarket device may cause DLC-2 female terminals to spread open.

07-002-26a

Service Bulletin/Repair Instructions

07-002/26 06/10/26 DESCRIPTION Some customers may complain that the A/C does not cool. This concern may be due to an internal short circuit in the A/C compressor, caused by an overcurrent. On some vehicles, the A/C high-voltage fuse opens and DTC P0D6D is stored. To eliminate this concern, the electrical circuit of the A/C compressor has been modified to prevent a short circuit even if an overcurrent occurs. REPAIR PROCEDURE 2. Replace the A/C compressor with an updated one according to the procedure in MGSS (ELECTRIC COMPRESSOR REMOVAL/INSTALLATION [e-SKYACTIV PHEV]).

SA-027-26a

Service Bulletin/Repair Instructions

This SA supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. SA-027/26 04/16/26 DESCRIPTION The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings (excluding i-STOP batteries e.g. Q-85, S-95) molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. REPAIR PROCEDURE 1. Perform appropriate repair to vehicle. If needed, use the Battery Diagnostics of the DCA-8000 to test the charging and starting systems by following the on-screen instructions for entering the appropriate information. Refer to the Mazda DCA-8000 Instruction Manual for more information.

CSP14 Parts_Warr b

Warranty Program/Extension

CSP14 Repair a

Warranty Program/Extension

SA-0-38/26

Service Bulletin/Repair Instructions

DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Index MAZDA CONNECT 2 Center Display Status Icon MAZDA CONNECT 3 Center Display Status Icon Remote Engine Start Will Not Function Remote Engine Start Function Will turn engine OFF Customer Subscription Status TCU Communication Line Status

SA-039-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA listed below. The changes are noted in Red text. SA-012/25 10/06/25, 08/21/25, 05/15/25 and 02/27/25 DESCRIPTION Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. REPAIR PROCEDURE NOTE: Before proceeding: Document the vehicle's current MAZDA CONNECT CMU software version. • 2019-2022 Models - Go to TSB 16-003/23 and confirm the CMU Serial Number is not within the affected range. • Document customer device Brand/Model/Model Number/software version on the repair order. • Confirm that the Connectivity Master Unit (CMU) is updated to the latest software version. Go to MGSS -> Infotainment -> MAZDA CONNECT Updates ○ • If possible, complete the Microsoft Forms Questionnaire. Go to MGSS -> Infotainment -> MAZDA CONNECT Questionnaire.

SA-040-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-009/25 08/22/25 and 02/18/25 DESCRIPTION Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs. Index System Outline • MYMAZDA App Connected Vehicle (CV) Error Codes • Vehicle Confirmation Instructions • Troubleshooting Instructions • Resources

01-002-26a

Service Bulletin/Repair Instructions

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 01-002/26 01/07/26 DESCRIPTION Some vehicles may exihibit a vibration in the accelerator pedal and steering wheel when accelerating during a sharp left-hand turn. An abnormal noise may also be heard from the footwell area. This may be caused by insufficient clearance between the engine mount stopper rubber and the engine mount bracket. Customer may state: Vehicle shudders/vibrates on left turns, most often when accelerating from a stop or entering a driveway. • They feel a pop or grind in the accelerator pedal when the vibration occurs. • They hear a rumbling or grinding noise, mainly from the right side, during the left-turn shudder. • NOTE: The condition does not occur at shallow steering angles or when the vehicle is stationary and the steering effort remains unchanged when the vibration and noise are present. REPAIR PROCEDURE 1. Verify the customer concern. NOTE: DO NOT use power tools in this procedure. Use hand tools only. 2. Disconnect the negative battery terminal using the procedure in [NEGATIVE BATTERY TERMINAL DISCONNECTION/CONNECTION]. 3. Remove the engine cover. b. Replace the stopper rubber (2) with a modified part.

07-002-26

Service Bulletin/Repair Instructions

DESCRIPTION Some customers may complain that the A/C does not cool. This concern may be due to an internal short circuit in the A/C compressor, caused by an overcurrent. On some vehicles, the A/C high-voltage fuse opens and DTC P0D6D is stored. To eliminate this concern, the electrical circuit of the A/C compressor has been modified to prevent a short circuit even if an overcurrent occurs. REPAIR PROCEDURE 2. Replace the A/C compressor with an updated one according to the procedure in MGSS (ELECTRIC COMPRESSOR REMOVAL/INSTALLATION [e-SKYACTIV PHEV]).

SA-033-26

Service Bulletin/Repair Instructions

This SA supersedes the previously issued SA(s) listed below. The changes are noted below in Red. SA-029/25 10/16/25 and 06/02/25 DESCRIPTION This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the batteries periodically according to the repair procedure. REPAIR PROCEDURE HIGH VOLTAGE BATTERY MAINTENANCE Verify the State-of-charge (SOC) in the instrument cluster. MX-30 EV: If the SOC is lower than 26%, charge it to 50% (either by normal charging or quick charging). CX-90/CX-70 PHEV: If the SOC is lower than 1%, charge it to 10% (either by normal charging, quick charging or engine running).

04-003-26

Service Bulletin/Repair Instructions

Some vehicles may exhibit a squeaking noise from the rear brake during deceleration, and the noise is particularly noticeable during braking when the brakes are cold. This is caused by the brake pad(s) having difficulty contacting evenly with the rotor surface during light braking due to wear and/or deformation of the brake pad(s). To eliminate this concern, the shape of the rear brake pads will be modified. Replace both sides of the rear brake pads with the modified ones according to the instructions in MGSS (REAR BRAKE DISC PAD REMOVAL/INSTALLATION).

09-018-26

Service Bulletin/Repair Instructions

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 09-031/25 08/05/25 DESCRIPTION While driving on gravel or dusty roads, dust accumulates at the lower inner edge of the door garnish. When the rear door is opened, the dust may be blown up and enter the cabin, adhering to the seats and the floor. This is caused by a large gap at the lower part of the boundary between the rear door and the front door, and air containing dust and/or sand is sucked up into the gap, accumulating at the lower edge of the rear door garnish while driving. To eliminate this concern, a mass production change is under study. NOTE: In environments where passengers frequently enter and exit the vehicle under dusty conditions (e.g. dirt or gravel roads, off-road driving), a certain amount of dust will enter into the cabin, even in other types of vehicles. Therefore, this phenomenon is not limited to the causes described in this document. Customers having this concern should have their vehicle repaired using the following repair procedure. NOTE: This repair procedure is an interim countermeasure. After a mass production change is implemented, the repair procedure will be updated. Attach the protectors (urethane pads, deflectors and protectors) to both sides of the designated locations according to the following steps.

CSP14 CSP15 Dlr Ltr a

Warranty Program/Extension

CSP14 CSP15 Subject: Mazda Rear Brake Pad Customer Service Program Limited Warranty Extension – (CSP14 – CX-90 models) - Phase 1 Mailing – May 2026 In late April we announced two Customer Service Programs (CSP14 & CSP15) where certain vehicles are covered under these two Limited Warranty Extensions, (defined as “Covered Vehicle”); 2024-2026 CX-90 (CSP14) and 2025-2026 CX-70 (CSP15) produced November 18, 2025 and prior. Owner Notification: We are pleased to announce the first phase of Owner Letters will mail on May 29, 2026, to approximately 18,000 owners in campaign CSP14. As stated in our prior communication, we will send subsequent dealer emails with future phased mailings planned throughout Summer 2026. We have also released the Repair Procedure under TSB 04-003/26, the Parts & Warranty information and updated all dealer-facing FAQ documents. ATTENTION ALL DEALERS - Vehicles to be repaired: Due to limited parts supply only the vehicles in this notice can be repaired. To help your Mazda dealer staff identify which vehicles can be repaired we have created an Excel-based VIN look-up tool in Mazda Global Service Support (MGSS) under this campaign. Please enter the VIN in the tool if the customer does not have their parts available letter to confirm the vehicle can be repaired under this CSP. At this time, remaining customers in CSP14 and CSP15 must wait to receive notice that parts are available. Key Benefits of the Customer Service Program-Extended Warranty Coverage for Rear Brake Squeal: Mazda is expanding the standard brake pad coverage from 1-year/12,000 miles to 3-years/36,000 miles to cover repairs related to rear brake squeal. The owner is eligible for a one‑time replacement of redesigned rear brake pads at no cost if the brake squeal symptom matches a Technical Service Bulletin (TSB) which will be published prior to sending the Second notification. The redesigned brake pads will be covered under the vehicle’s original 3-year/36,000-mile warranty, or 1 year/12,000 miles from installation whichever provides longer coverage.

CSP14 CSP15 Parts_Warr a

Warranty Program/Extension

CSP14 CSP15 Parts_Warr b

Warranty Program/Extension

CSP14 Dealer Email

Warranty Program/Extension

CSP14 Owner Ltr a

Warranty Program/Extension

CSP14 Repair

Warranty Program/Extension

CSP14 Tutorial

Warranty Program/Extension

02-002-26

Service Bulletin/Repair Instructions

Some vehicles may exhibit a creaking or squeaking noise from the lower control arm at the front suspension when traveling over a bump while turning at low-speed. A stick-slip phenomenon may occur between the stopper rubber (2) and the bracket (3) in the front lower arm (rear) (1). To eliminate this concern: Grease has been applied to the stopper rubber. Dust covers have been installed to the lower arm. The mounting hole size of the lower arm bracket has been modified.

09-017-26

Service Bulletin/Repair Instructions

Some customers may complain that a rattling noise is heard from the second seat while driving under various vehicle speeds and road conditions. This is caused by the hinge cover of the second seat becoming deformed, resulting in looseness and a rattling noise. To eliminate this concern, the structure of the second seat hinge cover was revised to increase strength and prevent deformation. REPAIR PROCEDURE 1. Verify the customer concern. 2. Replace the armrest hinge cover with the improved part according to the procedure below.

SA-035-26

Service Bulletin/Repair Instructions

DESCRIPTION When refueling, you may occasionally notice: A gurgling sound from the fuel filler neck. The gas dispenser nozzle clicks off before the tank is full. Fuel vapor or mist from the filler neck. This can occur if 20 minutes have elapsed after pressing the fuel lid button and the fuel tank has resealed the Vapor Recovery System (VRS) before refueling is complete. Before Refueling: 1. Press the fuel-filler lid opener switch. The system will release pressure in the tank through the vapor recovery system (charcoal canister) and enter Refueling Mode. You’ll see “Ready to Refuel” displayed on the instrument cluster. 2. You now have 20 minutes to complete refueling. After 20 minutes, or if the vehicle is turned to “READY ON,” the tank will automatically reseal the vapor recovery system. If the tank vapor recovery system has resealed, you may notice: The gas pump despenser clicks off before the tank is full. A gurgling sound from the filler neck. Fuel vapor or liquid may spit back from the filler neck. If this happens: 1. Press the fuel-filler lid switch again. 2. Wait until the instrument cluster displays “Ready to Refuel.” 3.Continue refueling.

SA-034-26

Service Bulletin/Repair Instructions

This service alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-047/25 10/07/25 DESCRIPTION When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated. CAUTION: DO NOT swap TCU with another vehicle as the TCU is VIN locked after activation. A TCU swap with another vehicle will disable Connected Services on both vehicles. • If TCU activation is not performed, connected vehicle functions will not operate. This will have a negative impact on the customer because they will need to return to the dealer for repairs. • If the Telematics Control Unit (TCU) replacement is necessary, check "Vehicle Communication Line Status Reference" status detail first. The TCU can only be replaced under the following "Status Detail" conditions: Open Completed (OK) ○ Closed Completed (OK) ○ ○ If the TCU is replaced under the following "Status Detail" conditions, the customer may not be able to enroll into the replacement TCU. Processing (NG) ○ Request Failed (NG) ○ Open Failed (NG) ○ Flag Setting Failed TCU Activation 1. Install the new TCU.

SA-031-26

Service Bulletin/Repair Instructions

DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible through the lower-left area of the windshield), contact DAG (Dealer Assistance Group) using VIN Plate Request Form available on One Mazda. To obtain a replacement vehicle certification label (located on the B􀀀pillar or front door), contact your assigned DSM (District Service Manager) to place the order. If DSM contact information is not available, refer to the Dealer & Field Contact Directory.

CSP14 CSP15 Dlr Ltr

Warranty Program/Extension

Subject: Mazda Rear Brake Pad Customer Service Program Limited Warranty Extension – (CSP14 – CX-90 models) and (CSP15 – CX-70 models) Mazda Motor Corporation has decided to implement two Customer Service Programs (CSP14 & CSP15). The coverage and terms for affected VINs are listed below in this Dealer email and in the Owner Letter. Only certain vehicles are covered (defined as “Covered Vehicle”); 2024-2026 CX-90 (CSP14) and 2025-2026 CX-70 (CSP15) produced November 18, 2025 and prior where “CSP14 or CSP15” respectively, are listed in Warranty Vehicle Inquiry. Please make sure to also utilize the Dealer FAQ’s that will be posted on Mazda Global Service Support (MGSS) for any customer inquiries. Owner Notification: Parts to support the CSPs are in production and not available at this time. Due to the limitation of parts availability, there will be multiple notices to customers advising when parts are available as described in the schedule below. The initial customer notification will explain the program overview and coverage terms and conditions. We will also send another dealer email with second and any further subsequent notifications. Owner Mailing Schedule • First notification: Inform customers of the above details (mailing Thursday April 22, 2026). • Second notification: Inform a limited group of initial customers that repair parts are available (Planned to start in June 2026). Key Benefits of the Customer Service Program-Extended Warranty Coverage for Rear Brake Squeal: Mazda is expanding the standard brake pad coverage from 1-year/12,000 miles to 3-years/36,000 miles to cover repairs related to rear brake squeal. The owner is eligible for a one‑time replacement of redesigned rear brake pads at no cost if the brake squeal symptom matches a Technical Service Bulletin (TSB) which will be published prior to sending the Second notification. The redesigned brake pads will be covered under the vehicle’s original 3-year/36,000-mile warranty, or 1 year/12,000 miles from installation whichever provides longer coverage. Special Coverage for Older or Higher‑Mileage Vehicles: If the vehicle is over 3 years old or past 36,000 miles, but is currently experiencing brake squeal, the owner will have three months (starting from the date Mazda sends the Parts Available Notice Letter) to receive the redesigned brake pads for free.

CSP14 CSP15 FAQ

Warranty Program/Extension

CSP14 CSP15 Parts Warr

Warranty Program/Extension

CSP14 Owner Ltr

Warranty Program/Extension

Dear Mazda Owner: You are receiving this notice because Mazda’s records indicate that you have a 2024-2026 Mazda CX-90 vehicle manufactured before November 19, 2025. Mazda Motor Corporation has decided to conduct a Customer Service Program CSP (14) to inform you that Mazda is expanding the scope of coverage under the New Vehicle Limited Warranty to provide necessary repairs free of charge if your Covered Vehicle has experienced rear brake squeal and to inform you that you may be eligible to receive reimbursement for past out-of-pocket expenses you previously incurred for repairs on the terms and conditions as described below. Repair parts are not currently available. It is expected that parts will become available in May 2026. Another letter will be sent to you once parts are available to repair your vehicle with instructions for making an appointment at your nearest Mazda dealer. Warranty Coverage Expansion Mazda is expanding the scope of coverage under the standard 3 years/36,000 miles, whichever comes first, warranty to provide necessary repairs at no cost to you if your Covered Vehicle experiences rear brake squeal. If your Covered Vehicle is currently experiencing rear brake squeal, you will be eligible for a one-time rear brake pads replacement with Mazda’s redesigned brake pads. A dealer must inspect and confirm your Covered Vehicle is experiencing rear brake squeal matching Technical Service Bulletin (“TSB”) 04-003/26 for you to receive the repairs at no cost to you. The TSB is scheduled to be released when the parts are expected to be available. The newly installed redesigned brake pads will be covered for rear brake squeal under your Covered Vehicle’s original limited warranty of 3 years/36,000 miles, or for 1 year/12,000 miles from the installation of the redesigned brake pad, whichever is later. If your Covered Vehicle is currently experiencing rear brake squeal and is more than 3 years old or exceeds 36,000 miles, whichever comes first, you will receive three (3) months, after the Part Available Notice Letter has been sent, to receive the redesigned brake pad under the terms of this notice. Repairs under this warranty extension during the coverage period must be completed at a Mazda dealer. Reimbursement Mazda is offering reimbursement to owners and lessees of a Covered Vehicle who previously incurred out-of-pocket expenses for inspections and repairs to rear brake components caused by rear brake squeal before your vehicle reached 3 years or 36,000 miles from the vehicle’s in-service date (meaning, the start date of the warranty for the vehicle), whichever is earlier (“Eligible Costs”) subject to the following limitations as described in this letter. Repairs completed at a non-Mazda facility after April 2026 as printed in this Owner Letter are not eligible for reimbursement.

SA-030-26

Service Bulletin/Repair Instructions

DESCRIPTION Some vehicles may experience one or more of the following DTCs with the Hybrid system warning light on. This may be caused by an issue with the sub battery located under the passenger floor. P143B Backup power supply system: Sub battery power supply low input. • U3008:01 BPS Backup power supply unit input/output circuit over-current/voltage malfunction. • U3003:17 BPS The output voltage sensor in the backup power supply unit detects that the voltage is standard or more. • U04C0:00 PCM Backup power supply unit internal malfunction. • REPAIR PROCEDURE 1. Remove the sub battery according to the instructions on MGSS. CX-90 (LEAD ACID BATTERY (SUB) REMOVAL/INSTALLATION) • CX-70 (LEAD ACID BATTERY (SUB) REMOVAL/INSTALLATION) • 2. Test the battery's voltage using a digital voltmeter (DVOM) and record the result on the warranty claim. NOTE: The DCA 8000 does not accurately test this small battery. You DO NOT need the DCA 8000 test printout for a warranty claim. 3. Install a new sub battery.

SA-012-26b

Service Bulletin/Repair Instructions

Some customers may experience a message "TCU Malfunction. Have the Vehicle Inspected" in the instrument cluster. Additional symptoms that may occur: Connected Vehicle One Time Passcode (OTP) may fail. • Connected Vehicle Remote functions may fail. • The following DTC's may be stored: B1252:87-8B:TCU - COMMUNICATION ERROR WITH CONNECTIVITY MASTER UNIT (CMU) • U0198:00-03:CMU - COMMUNICATION ERROR WITH EMERGENCY CALL UNIT/TELEMATICS COMMUNICATION UNIT REPAIR PROCEDURE 1. Verify the concern. 2. Check if any of the following DTCs are stored: B1252:87-8B:TCU - COMMUNICATION ERROR WITH CONNECTIVITY MASTER UNIT (CMU) • U0198:00-03:CMU - COMMUNICATION ERROR WITH EMERGENCY CALL UNIT/TELEMATICS COMMUNICATION UNIT Are the following DTCs stored? YES: Proceed to next step. • NO: This service information does not apply. Continue troubleshooting using MGSS. • 3. Check for electrical devices in the vehicle such as a device connected to USB hub, Dash Cam, Insurance Device, FasTrak........ect. Are there any customer electrical devices in the vehicle? YES: Document customer device used, then go to the next step. • NO: Go to the next step. • 4. Clear the DTC's

SA-027-26

Service Bulletin/Repair Instructions

This SA supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. SA-007/25 10/22/25, 06/02/25 and 02/03/25 DESCRIPTION The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings (excluding i-STOP batteries e.g. Q-85, S-95) molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. 2. CCA (Cold Cranking Amps): CCA ratings are normally located on a sticker affixed to the top of the battery to indicate a battery’s Cold Cranking Amps. CCA rated batteries are supplied with domestically produced vehicles. NOTE: If an incorrect CCA rating is entered into the Mazda DCA-8000, it will result in a false result and invalid Warranty Code from the tester. This will also result in unnecessary replacement of batteries. TEST PROCEDURE 1. Connect the charger clamps to the appropriate battery posts.

SA-014-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA(s) and TSB(s) listed below: The changes are noted in Red. SA-035/24 05/31/24 DESCRIPTION There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you about the water pump sealing mechanism and the criteria if replacement is necessary or not. A mechanical seal (A) is used for the water pump. This mechanical seal can seal coolant (B) by sliding a mating ring (C) against a seal ring (D). When the sliding surface temperature of the mechanical seal is more than 248 °F (120 °C) while driving, a small amount of steam (E) is leaked and bleeds through the bleeding hole (F). After drying, the steam leaves a green coolant deposit near the water pump bleed hole (F). This is a normal condition and does not require water pump replacement. The water pump should only be replaced if there is an accumulation of crystallized coolant near the bleed hole. When you encounter a water pump with coolant seepage marks, decide to replace it or not based on the following criteria using sample photos. NOTE: During the initial period of use*, the sliding surfaces of the seals may not yet be fully settled, which can temporarily increase the amount of leakage. Continued use will allow the surfaces to settle, reducing the leakage. Replacing parts that are already settled with new ones will increase the leakage again until the new parts become conditioned. Therefore, replacement should be avoided in this initial period of use. *As a guideline, this applies to vehicles with less than 1,860 miles (3000 km) of mileage.

09-012-26

Service Bulletin/Repair Instructions

Some vehicles may exhibit an interference between the front (1) and the rear door bright window glass molding (2) due to the bright window glass molding shifting backward when opening/closing the front door. This is caused by an inappropriate position of the positioning tab on the front door glass run-channel. To eliminate this concern, double-sided tape has been added to the front door glass run-channel, and the shape of the rear end of the front door glass run-channel has been modified to prevent the bright window glass molding from shifting. Customers having this concern should have their vehicle repaired using the following repair procedure. REPAIR PROCEDURE 1. Verify the customer concern. 2. Replace the front glass run-channel(s) with a modified one(s) according to the instructions in MGSS (FRONT DOOR GLASS RUN-CHANNEL REMOVAL/INSTALLATION). NOTE: Repair only the side with the issue. ATTENTION: Removing the front beltline moldings is unnecessary for this repair procedure when replacing the front door glass run-channel. 3. Verify the repair.

SA-012-26a

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-012/26 02/26/2026 DESCRIPTION Some customers may experience a message "TCU Malfunction. Have the Vehicle Inspected" in the instrument cluster. Additional symptoms that may occur: Connected Vehicle One Time Passcode (OTP) may fail. Connected Vehicle Remote functions may fail. The following DTC's may be stored: B1252:87-8B:TCU - COMMUNICATION ERROR WITH CONNECTIVITY MASTER UNIT (CMU) U0198:00-03:CMU - COMMUNICATION ERROR WITH EMERGENCY CALL UNIT/TELEMATICS COMMUNICATION UNIT REPAIR PROCEDURE 1. Verify the concern. 2. Check if any of the following DTCs are stored: B1252:87-8B:TCU - COMMUNICATION ERROR WITH CONNECTIVITY MASTER UNIT (CMU) U0198:00-03:CMU - COMMUNICATION ERROR WITH EMERGENCY CALL UNIT/TELEMATICS COMMUNICATION UNIT Are the following DTCs stored? YES: Proceed to next step. NO: This service information does not apply. Continue troubleshooting using MGSS. 3. Check for electrical devices in the vehicle such as a device connected to USB hub, Dash Cam, Insurance Device, FasTrak........ect. Are there any customer electrical devices in the vehicle? YES: Document customer device used, then go to the next step. NO: Go to the next step. 4. Check for a Navi SD Card. Is the vehicle equipped with a Navi SD Card? YES: Replace the Navi SD Card. NO: Go to next step. 5. Complete the Dealer Connected Vehicle Questionnaire. 6. Collect CMU log data. Go to Infotainment/TCU --> Collecting CMU Log Data --> CMU Log Data Retrieval Instructions 7. Collect TCU log data. Go to Infotainment/TCU --> TCU Log Data Retrieval Instructions --> CMU Log Data Retrieval Instructions 8. Contact Hotline for additional assistance. 9. Release the vehicle to the customer. NOTE: This concern is currently under investigation

SA-012-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-060/25 12/16/25 Some customers may experience a message "TCU Malfunction. Have the Vehicle Inspected" in the instrument cluster. Additional symptoms that may occur: Connected Vehicle One Time Passcode (OTP) may fail. Connected Vehicle Remote functions may fail. The following DTC's may be stored: B1252:87-8B:TCU - COMMUNICATION ERROR WITH CONNECTIVITY MASTER UNIT (CMU) U0198:00-03:CMU - COMMUNICATION ERROR WITH EMERGENCY CALL UNIT/TELEMATICS COMMUNICATION UNIT

01-005-26

Service Bulletin/Repair Instructions

Some vehicles may exhibit green residue (yellow circle) on the outer surface of the coolant reserve tank, which appears to be coolant blowback. This is caused by coolant seeping out and appearing as leakage from small pores (slight gaps) formed due to the deterioration of the coolant reserve tank (sub) material. To eliminate this concern, the material of the coolant reserve tank (sub) will be modified.

09-011-26

Service Bulletin/Repair Instructions

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 09-019/25 04/15/25 Some vehicles equipped with the Adaptive Front lighting System (AFS) may exhibit the exterior light warning light/exterior light warning indication on while driving or when the ignition is turned on and DTC B10A3:86 (Error signal received from swivel actuator (LH)) stored in memory. NOTE: The combination light with AFS can be distinguished if it is equipped with the parking light/daytime running light (DRL) that illuminates while the ignition is turned on. This may be caused by the AFS Control Module detecting a false headlight malfunction. This concern will likely occur when the light returns to the center position after swiveling. To eliminate this concern, the control software of the AFS control module has been further modified.

SA-010-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-063/23 10/16/23 Customers may report issues with third-row seats, loose or damaged trim, not folding down, binding when folding up, and other concerns. The technician may notice the cargo floor is out of place and may attempt to replace parts as defective. This is due to the cargo floor being uneven and/or foreign objects stuck between the third-row seats and cargo floor.

09-010-26

Service Bulletin/Repair Instructions

Some vehicles may exhibit a clicking noise from the liftgate lock striker when driving on bumpy roads. This may be caused by stick-slip friction between the lock striker and the lock actuator due to the electrodeposition layer peeling off from the friction between them. To eliminate this concern, the lock striker coating has been changed to prevent coating wear.

09-009-26

Service Bulletin/Repair Instructions

Some vehicles exhibit creaking noise from the left side power liftgate (PLG) drive unit when moving (opening/closing) the power liftgate by hand and /or automatically. The noise tends to occur during moving, particularly at the start of opening or closing. As the condition progresses, it may be accompanied by functional issues such as increased operating effort, a “hard to move” feeling, or the PLG stops partway during opening or closing.

09-008-26

Service Bulletin/Repair Instructions

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 09-021/25 04/23/25 Some customers may complain about a creaking noise coming from the door area when driving on rough roads. This may be caused by a stick-slip occuring as plastic components of the door latch deform due to external forces applied from the striker to the latch and actuator.

01-002-26

Service Bulletin/Repair Instructions

Some vehicles may exihibit a vibration in the accelerator pedal and steering wheel when accelerating during a sharp left-hand turn. An abnormal noise may also be heard from the footwell area. This may be caused by insufficient clearance between the engine mount stopper rubber and the engine mount bracket. Customer may state: - Vehicle shudders/vibrates on left turns, most often when accelerating from a stop or entering a driveway. - They feel a pop or grind in the accelerator pedal when the vibration occurs. - They hear a rumbling or grinding noise, mainly from the right side, during the left-turn shudder. NOTE: The condition does not occur at shallow steering angles or when the vehicle is stationary and the steering effort remains unchanged when the vibration and noise are present.

SA-005-26

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method • B. Auxiliary Key Code Cut Method 2019 and newer models require a 10-digit key code to accurately cut keys • 5-digit codes CANNOT be provided for 2019 and newer vehicles (the traditional 5-digit code from the key tag or driver's door lock cylinder is not sufficient and will not be issued for key cutting on these models). • Only Mazda-approved key cutting machines can process these 10-digit codes. • Many older key machines do not support 10-digit codes and cannot be updated to do so. In these cases, dealers will need to purchase one of the newer Mazda-approved key cutting machines capable of handling this requirement. • For a list of current Mazda-approved machines and purchasing options, refer to the Mazda Dealer Equipment Program or view the current Mazda approved key machines below.

MSP66 Repair b

Service Campaign

Subject: Mazda Service Program MSP66 - Engine Warning Light Illumination with DTC P0DAB 2024-2026 CX-90 and 2025-2026 CX-70, with H3T M Hybrid Boost. Mazda Motor Corporation has decided to conduct a Mazda Service Programs (MSP66) for vehicles in the U.S. and U.S. Territories. Mazda vehicles sold in Canada and Mexico are also affected by this program and must be repaired if presented to your dealership. All vehicles in this program will be in “Open” status on December 15, 2025 concurrent with the announcement of this communication. MAZDA SALES AND SERVICE TEAMS - ACTION ITEM: There are approximately 7,000 vehicles in stock at U.S. Mazda dealers which must be repaired prior to delivery. All Mazda dealers must quarantine any affected new, used or Certified Pre-Owned in-stock vehicles until the repair is completed. Once completed, the car can be delivered, and the Warranty claim can be submitted later without penalty since the car has been repaired. The affected dealer list will be provided to your District Service Manager daily beginning with receipt of this dealer email.

MSP66 Video

Service Campaign

09-001-26

Service Bulletin/Repair Instructions

There are wrinkles on the leather seat cushion and/or seat back surface at PDI, when new vehicle is delivered, or when new upholstery is installed under Warranty repair. NOTE: This repair is not a permanent fix, it is meant to make new seats look their best when the vehicle is first presented to the customer. Wrinkles may not be completely removed after the repair is completed. Leather is a natural material and may develop some wrinkles due to aging and wear during normal usage.

MSP66 Repair a

Service Campaign

MSP66 Warranty a

Service Campaign

SA-003-26

Service Bulletin/Repair Instructions

Customers may report that the liftgate does not open or unlatch (from closed or an ajar position). This may happen after a discharged battery or after charging a dead battery.

SA-001-26

Service Bulletin/Repair Instructions

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

MSP66 Repair

Service Campaign

MSP Warranty

Service Campaign

SA-017-25d

Service Bulletin/Repair Instructions

Mazda Connect Services - Frequently Asked Questions (FAQ)

SA-061-25

Service Bulletin/Repair Instructions

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.

SA-023-25c

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop • Door Lock / Unlock • Lights ON / OFF • Climate Control • 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Page

MSP66 Dlr Ltr

Service Campaign

MSP66

Service Campaign

SA-056-25

Service Bulletin/Repair Instructions

When inspected, the differential or PTO oil is dark or black. This is considered normal and NO repair should be performed. During production, differential ring and pinion gears receive a manganese phosphate coating (commonly referred to as black oxide). This coating forms a porous, oil-retentive surface that improves boundary lubrication and reduces adhesive wear during initial contact cycles. Designed as a sacrificial layer, it is gradually removed under load throughout the break-in process. As a result, after the first few hundred miles, or at the initial gear oil service interval, the lubricant may appear darkened by the worn-off coating. It will contain trace ferrous particles from the normal run-in of the gear teeth and bearing surfaces. This condition is expected and does not, by itself, indicate an issue with the differential or PTO gears.

SA-055-25

Service Bulletin/Repair Instructions

Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern. NOTE: Before following this Service Alert repair procedure, ensure published TSBs in MGSS have been completed per model year.

SA-054-25

Service Bulletin/Repair Instructions

HIGH-VOLTAGE FUSE INSPECTION (INTERNAL TO PHEV BATTERY). No inspection procedure is provided in the WSM for the high-voltage fuses located inside the high-voltage battery.

SA-053-25

Service Bulletin/Repair Instructions

This Service Alert provides additional guidance about operation and procedure of the Driver Personalization System from the start of driver recognition to the end of the driving position restoration. OUTLINE OF PROCEDURE TIMING. Timing (start/completion/discontinuing) of driver recognition and a driving position restoration:

SA-020-25a

Service Bulletin/Repair Instructions

There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.

SA-051-25

Service Bulletin/Repair Instructions

Noise, Vibration, and Harshness (NVH) Diagnostic Guidelines Diagnostic Guidelines When diagnosing NVH concerns, it is essential to first classify the issue into one of three primary categories: Noise, Vibration, or Harshness. Many customer complaints may involve overlapping symptoms, such as both noise and vibration, so identifying the dominant characteristic is critical. Once the primary symptom is determined, follow the appropriate diagnostic path. For example, if a concern includes both noise and vibration but is related to vehicle speed, the vibration diagnostic path should be followed. When considering component replacement during the diagnostic process, it is best practice to start with the lowest cost or most accessible part unless diagnostic evidence clearly identifies a more expensive or complex component as the root cause. This approach helps minimize repair costs and avoids unnecessary part replacements. For example, a growling or bearing whine noise may be mistakenly attributed to internal components in the differential, transfer unit, or transmission, when the actual source is a wheel bearing. Misdiagnosis like this can lead to unnecessary repairs, added time and cost. To help prevent this, always follow the guidelines in the repair procedure.

SA-052-25

Service Bulletin/Repair Instructions

Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is severe enough to require a repair, or just to clean the area and monitor it at the next service. Examples of residue or seepage that may not be considered a leak and that may not require repair based on splash shield inspection.

SA-007-25b

Service Bulletin/Repair Instructions

The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings (excluding i-STOP batteries e.g. Q-85, S-95) molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery.

SA-029-25a

Service Bulletin/Repair Instructions

This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the batteries periodically according to the repair procedure.

SA-012-25c

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

30-002-25

Service Bulletin/Repair Instructions

Some vehicles may exhibit sparks when the charging cable is connected or disconnected during AC charging. Removing the charging cable while it is energized can cause sparks because the air’s insulation breaks down. To eliminate this concern, the control logic of the PCM has been modified to temporarily stop AC charging upon a door unlock trigger.

SA-044-25

Service Bulletin/Repair Instructions

For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIV® vehicles and compare suspect terminal drag with a known good terminal. To measure the voltage/resistance avoiding any terminal damage.

SA-042-25

Service Bulletin/Repair Instructions

Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface.

SA-043-25

Service Bulletin/Repair Instructions

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles built on or before March 2, 2019] No DTC - Warning Message only [Gen 7 vehicles built after March 2, 2019] DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.

07-006-25

Service Bulletin/Repair Instructions

Some customers may complain that the heater does not work properly and that a warning about a hybrid abnormality appears on the Instrument Cluster. Upon inspection, the vehicle may have DTC P0AA6:00 (High voltage insulation malfunction: Decrease in vehicle insulation resistance) stored in memory. This is caused by an inappropriate casting method of the water heater during the manufacturing process. To eliminate this concern, the casting method for the aluminum heat sink has been modified from low-pressure to high pressure casting and a seal has been added to the sheath pipe opening in the circuit board compartment.

SSPD9 Owner Ltr

Warranty Program/Extension

SSPD9 – Adding coverage for Towing Subject: Notification of Warranty Extension Program - Special Service Program (SSP) D9 2024 CX-90 and 2025 CX-70, SKYACTIV-G 2.5 PHEV – Water Heater Malfunction Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific repair of the water heater concern on certain MY2024 CX-90 PHEV and MY2025 CX-70 PHEV vehicles that are equipped with the suspected water heater. The warranty coverage for an applicable repair has been extended to 8 years (96 months) from the original warranty start date, with no mileage limitation. Concern Outline: On certain subject vehicles, while warming up the cabin after starting the vehicle in EV mode, the nichrome wire in the water heater may break or a decrease in insulation resistance may be detected, causing the concerns described below: 1) The heater does not work properly. 2) The hybrid system warning light may turn on and the DTC P0AA6:00 may be stored in memory. - P0AA6:00 – High voltage insulation malfunction: Decrease in vehicle insulation resistance. This is a warranty extension for the specified repair only. Inspection and replacement of non-failed parts will not be eligible for reimbursement under this SSP to the dealer or customer. This program extends the warranty period for actual failures due to defects in workmanship or materials in accordance with the Mazda Warranty Policy and Procedures. If a customer arrives at your dealership with the concern described, please repair the vehicle under this Special Service Program. SSPD9 – Water Heater Malfunction WARRANTY EXTENSION For certain 2024 CX-90 PHEV and 2025 CX-70 PHEV vehicles that are equipped with the suspected water heater, the warranty coverage for an applicable repair of the water heater has been extended to 8 years (96 months) from the original warranty start date, with no mileage limitation. CONDITION OF CONCERN While warning up the cabin using the water heater after starting the vehicle in EV mode, the nichrome wire in the water heater may break or a decrease in insulation resistance may be detected, causing the concerns described below: Heater performance may become poor: 1. The hybrid system warning light may turn on and the DTC P0AA6:00 may be stored. 2. P0AA6:00 – High voltage insulation malfunction: Decrease in vehicle insulation resistance OWNER NOTIFICATION Mazda will notify all U.S. owners of the subject vehicles by first class mail no later than September 1, 2025.  Owners will be advised that they do not need to bring their vehicle to a dealer if it does not exhibit the affected conditions.  Owners will also be advised that any previous repair on the water heater due to concerns related to this SSP will be eligible for reimbursement if the repair was performed at the owner’s expense. Please refer the customer to the Owner Letter for reimbursement instructions. NO COVERAGE FOR BRANDED AND OTHER LIMITATIONS - EXCLUDED COVERAGE  Per Warranty policy 3.26 all limitations apply to this Warranty Extension. There is no coverage for total loss/insurance/salvage or rebuilt titles (W1). If you are unsure about the policy please contact the Warranty Department. REPAIR PROCEDURE If you receive customer complaints about the check engine light ON with P0AA6:00 with any of the symptoms mentioned above, verify the concerns and perform appropriate repair according to the Service Information Technical Service Bulletin (TSB) No. 07-006/24. Note: Please always refer to the latest version of TSB.

SA-017-25c

Service Bulletin/Repair Instructions

Mazda Connected Services - Frequently Asked Questions

SA-040-25

Service Bulletin/Repair Instructions

A New Automatic Transmission Fluid (ATF-A7) is being used for some 2023-2026 models. ATF-A7 is an extremely low viscosity formulation with low friction to achieve best-in-class fuel economy and driving performance. For easy identification, ATF-A7 is colored Red and ATF-FZ is colored Blue. There is NO interchangeability between ATF-A7 and ATF-FZ. For CX-30, Mazda3, and CX-5, some 2.5L and all 2.5T engines still use ATF-FZ. Verify the type of ATF according to what is in MGSS (TRANSMISSION/TRANSAXLE TECHNICAL DATA) or what is marked on the dipstick (see below).

SSPD9 Repair b

Warranty Program/Extension

SSPD9 August 25, 2025 – Adding coverage for Towing Subject: Notification of Warranty Extension Program - Special Service Program (SSP) D9 2024 CX-90 and 2025 CX-70, SKYACTIV-G 2.5 PHEV – Water Heater Malfunction Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific repair of the water heater concern on certain MY2024 CX-90 PHEV and MY2025 CX-70 PHEV vehicles that are equipped with the suspected water heater. The warranty coverage for an applicable repair has been extended to 8 years (96 months) from the original warranty start date, with no mileage limitation. Concern Outline: On certain subject vehicles, while warming up the cabin after starting the vehicle in EV mode, the nichrome wire in the water heater may break or a decrease in insulation resistance may be detected, causing the concerns described below: 1) The heater does not work properly. 2) The hybrid system warning light may turn on and the DTC P0AA6:00 may be stored in memory. - P0AA6:00 – High voltage insulation malfunction: Decrease in vehicle insulation resistance. This is a warranty extension for the specified repair only. Inspection and replacement of non-failed parts will not be eligible for reimbursement under this SSP to the dealer or customer. This program extends the warranty period for actual failures due to defects in workmanship or materials in accordance with the Mazda Warranty Policy and Procedures. If a customer arrives at your dealership with the concern described, please repair the vehicle under this Special Service Program. SSPD9 – Water Heater Malfunction WARRANTY EXTENSION For certain 2024 CX-90 PHEV and 2025 CX-70 PHEV vehicles that are equipped with the suspected water heater, the warranty coverage for an applicable repair of the water heater has been extended to 8 years (96 months) from the original warranty start date, with no mileage limitation. CONDITION OF CONCERN While warning up the cabin using the water heater after starting the vehicle in EV mode, the nichrome wire in the water heater may break or a decrease in insulation resistance may be detected, causing the concerns described below: Heater performance may become poor: 1. The hybrid system warning light may turn on and the DTC P0AA6:00 may be stored. 2. P0AA6:00 – High voltage insulation malfunction: Decrease in vehicle insulation resistance OWNER NOTIFICATION Mazda will notify all U.S. owners of the subject vehicles by first class mail no later than September 1, 2025.  Owners will be advised that they do not need to bring their vehicle to a dealer if it does not exhibit the affected conditions.  Owners will also be advised that any previous repair on the water heater due to concerns related to this SSP will be eligible for reimbursement if the repair was performed at the owner’s expense. Please refer the customer to the Owner Letter for reimbursement instructions. NO COVERAGE FOR BRANDED AND OTHER LIMITATIONS - EXCLUDED COVERAGE  Per Warranty policy 3.26 all limitations apply to this Warranty Extension. There is no coverage for total loss/insurance/salvage or rebuilt titles (W1). If you are unsure about the policy please contact the Warranty Department. REPAIR PROCEDURE If you receive customer complaints about the check engine light ON with P0AA6:00 with any of the symptoms mentioned above, verify the concerns and perform appropriate repair according to the Service Information Technical Service Bulletin (TSB) No. 07-006/24. Note: Please always refer to the latest version of TSB.

SA-009-25a

Service Bulletin/Repair Instructions

Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs.

SA-023-25b

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-039/25

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. If a structure's windows create enough of a curve, the concave glass can focus the sun's rays onto a small area and acting like magnifiying glass direct the sunbeams into a hot pinpoint of light. This magnifcation of the sun's rays can cause damage to vehicle trim (see examples). Additional information and exemplar images regarding this phenomenon can be found by performing a google search.

SA-012-25b

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SSPD9 Dlr Ltr

Warranty Program/Extension

SSPD9 Repair a

Warranty Program/Extension

Subject: Notification of Warranty Extension Program - Special Service Program (SSP) D9 2024 CX-90 and 2025 CX-70, SKYACTIV-G 2.5 PHEV – Water Heater Malfunction Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific repair of the water heater concern on certain MY2024 CX-90 PHEV and MY2025 CX-70 PHEV vehicles that are equipped with the suspected water heater. The warranty coverage for an applicable repair has been extended to 8 years (96 months) from the original warranty start date, with no mileage limitation. Concern Outline: On certain subject vehicles, while warming up the cabin after starting the vehicle in EV mode, the nichrome wire in the water heater may break or a decrease in insulation resistance may be detected, causing the concerns described below: 1) The heater does not work properly. 2) The hybrid system warning light may turn on and the DTC P0AA6:00 may be stored in memory. - P0AA6:00 – High voltage insulation malfunction: Decrease in vehicle insulation resistance. This is a warranty extension for the specified repair only. Inspection and replacement of non-failed parts will not be eligible for reimbursement under this SSP to the dealer or customer. This program extends the warranty period for actual failures due to defects in workmanship or materials in accordance with the Mazda Warranty Policy and Procedures. If a customer arrives at your dealership with the concern described, please repair the vehicle under this Special Service Program. SSPD9 – Water Heater Malfunction WARRANTY EXTENSION For certain 2024 CX-90 PHEV and 2025 CX-70 PHEV vehicles that are equipped with the suspected water heater, the warranty coverage for an applicable repair of the water heater has been extended to 8 years (96 months) from the original warranty start date, with no mileage limitation. CONDITION OF CONCERN While warning up the cabin using the water heater after starting the vehicle in EV mode, the nichrome wire in the water heater may break or a decrease in insulation resistance may be detected, causing the concerns described below: Heater performance may become poor: 1. The hybrid system warning light may turn on and the DTC P0AA6:00 may be stored. 2. P0AA6:00 – High voltage insulation malfunction: Decrease in vehicle insulation resistance OWNER NOTIFICATION Mazda will notify all U.S. owners of the subject vehicles by first class mail no later than September 1, 2025.  Owners will be advised that they do not need to bring their vehicle to a dealer if it does not exhibit the affected conditions.  Owners will also be advised that any previous repair on the water heater due to concerns related to this SSP will be eligible for reimbursement if the repair was performed at the owner’s expense. Please refer the customer to the Owner Letter for reimbursement instructions. NO COVERAGE FOR BRANDED AND OTHER LIMITATIONS - EXCLUDED COVERAGE  Per Warranty policy 3.26 all limitations apply to this Warranty Extension. There is no coverage for total loss/insurance/salvage or rebuilt titles (W1). If you are unsure about the policy please contact the Warranty Department. REPAIR PROCEDURE If you receive customer complaints about the check engine light ON with P0AA6:00 with any of the symptoms mentioned above, verify the concerns and perform appropriate repair according to the Service Information Technical Service Bulletin (TSB) No. 07-006/24. Note: Please always refer to the latest version of TSB.

SA-032-25

Service Bulletin/Repair Instructions

Some customers may complain about a noisy HVAC blower motor or odor after a cabin air filter replacement. Foreign debris on the blower motor after servicing the cabin air filter may be the cause. During the removal of the cabin air filter, foreign debris (leaves, dust, dirt....ect.) may fall on the blower motor causing a fluttering type noise or odor.

SA-031-25

Service Bulletin/Repair Instructions

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

07-005-25

Service Bulletin/Repair Instructions

Some vehicles may exhibit a loud vibration noise when the electric A/C compressor is operating. Due to processing variation of the counter-balance bushing (a weight to balance eccentric rotation) installed in the electric compressor, some of the bushing strongly interferes with the shaft, resulting in the humming noise. To eliminate this concern, the machining accuracy of the counter-balance bushing has been improved.

SA-007-25a

Service Bulletin/Repair Instructions

The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. 2. CCA (Cold Cranking Amps): CCA ratings are normally located on a sticker affixed to the top of the battery to indicate a battery’s Cold Cranking Amps. CCA rated batteries are supplied with domestically produced vehicles. NOTE: If an incorrect CCA rating is entered into the Mazda DCA-8000, it will result

SA-029-25

Service Bulletin/Repair Instructions

SA-028-25

Service Bulletin/Repair Instructions

Some vehicles may have recall notifications remain on the center display even after a recall is performed. NOTE: When the warranty claim for the recall campaign is accepted at Mazda Japan, the recall notification will be automatically deleted via the Connected Service on the next day or later. This situation occurs if the Connected Service subscription has been cancelled while the recall notifications remain.

7325C Repair

Service Campaign

7325C - EMISSION RECALL - 2024-2025 CX-90 AND 2025 CX-70 PHEV ONLY - HYBRID SYSTEM WARNING LIGHT MAY TURN ON. Mazda Motor Corporation has decided to conduct an Emission Recall on certain 2024-2025 CX-90 and 2025 CX-70 PHEV vehicles. Please see the description, model, year, and VIN range below for all vehicles in this campaign. There are 38,812 vehicles affected by this concern in the U.S. and U.S. Territories. Vehicles produced and sold by Mazda Canada Inc. are also included in this campaign and should be repaired if presented to your dealership following Mazda Warranty policy 3.30.STOP DELIVERY OF AFFECTED VEHICLES: MAZDA SALES AND SERVICE TEAMS - ACTION ITEM: There are approximately 5,197 vehicles in stock at U.S. Mazda dealers which must be repaired prior to delivery. All Mazda dealers must quarantine any affected new, used or CPO in-stock vehicles until the repair is completed. The affected dealer inventory list was provided to each District Service Manager with the notification of this dealer email. Once completed, the car can be delivered, and the Warranty claim can be submitted later without penalty since the car has been repaired. To All Mazda Dealers: Failure to properly perform any recall repair is a direct violation of Paragraph 14(F) of the Dealer Agreement and can cause one or more of the following: Mechanical breakdown or failure, crash or injury, Dealership penalties/fines by Mazda and CARB/EPA, increased liability risk for the dealership, Missed Recall penalties, loss of customer trust and a poor Customer Experience. Concern Outline: All vehicles can be repaired immediately upon receipt of this Mazda Dealer announcement by following the repair and warranty claiming procedures housed in Mazda Global Service Support (MGSS). On certain subject vehicles, during normal driving, a temporary decrease in insulation resistance may be detected, which could be mistakenly judged as an electric leakage, causing the hybrid system warning light to turn on and the leakage detection message to be displayed. The DTC P0AA6:00 may be stored in memory. In such a condition, once the vehicle power is switched off, it may become impossible to restart the vehicle due to fail-safe mode activation. Repair Outline: Reprogram the PCM with the Mazda Modular Diagnostic System (M-MDS), using Mazda Diagnostic and Repair Software (MDARS). The DTC code that may appear is P0AA6:00 - High voltage insulation malfunction: Decrease in vehicle insulation resistance. The software update will re-calibrate electrical leakage detection criteria and allow vehicle re-start. Legitimate electrical leakage faults can still be detected and store DTC P0AA6:00. If DTC P0AA6:00 - High voltage insulation malfunction: Decrease in vehicle insulation resistance is still present after repair of the 7325C Recall, please diagnose the issue using the Workshop Manual or search for a current Technical Service Bulletin.

SA-027-25

Service Bulletin/Repair Instructions

The CX-70 and CX-90 have new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns.

SA-012-25a

Service Bulletin/Repair Instructions

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

SA-017-25a

Service Bulletin/Repair Instructions

Frequently Asked Questions (FAQ) for Mazda Connected Services.

SA-023-25

Service Bulletin/Repair Instructions

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

SA-024-25

Service Bulletin/Repair Instructions

Mazda Navigation Live Traffic information is available on the following 2 systems. SiriusXM® 3 Yr Traffic and Travel Link* Mazda Online Navigation* The table below provides Setting information for both systems. See APPLICABLE MODEL(S)/VINS above to determine how vehicles are equipped. NOTE: When selecting Navigation, data upload may take a few seconds. This is a normal function.

SA-025-25

Service Bulletin/Repair Instructions

Some vehicles may exhibit wiper blade contact with the A-pillar trim, with or without a chattering noise. This condition may be caused by worn or contaminated wiper blades. It can also be caused by bent wiper arms, or loose wiper arm retaining nuts due to improper handling. Improper handling occurs when pulling on or forcing the wiper arms. Technicians should be aware that while replacement of the wiper blade may resolve some cases, correction of bent components or repositioning of the wiper arms, particularly when the retaining nut is loose, requires additional steps to ensure proper alignment and function.

SA-022-25

Service Bulletin/Repair Instructions

Due to a manufacturing change, the CX-70/CX-90 transmission has undergone a transmission part design change when replacing the transmission assembly. Old design originally required a coolant line running to the top of the bell housing, the new design has omitted the hole and need for the coolant line. The new/superseded design can be used in place of the old/original design, and the coolant hose with fitting is no longer needed.

Reading this report

Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.