09-016-23
Service Bulletin/Repair Instructions
Speedometer replacement procedure
Vehicle report
2016 MAZDA MAZDA5
Service bulletins
63 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
09-025-21-3824
Service Bulletin/Repair Instructions
This service bulletin provides information regarding the proper use of the driverâÂÂs floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage.
SA-040-21
Service Bulletin/Repair Instructions
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
MT-003-21
Service Bulletin/Repair Instructions
Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflections all converge at one point, focusing and concentrating the light onto the street below.
Transmission
Service Bulletin/Repair Instructions
MultiModel (equipped with skyactivdrive) ATF color deterioration New vehicle automatic transmission fluid (ATF) color is blue. As the vehicle mileage increases, the ATF color changes. The color change does not affect vehicle performance.
CSP10a
Service Bulletin/Repair Instructions
SERVICE REACTIVATION AND OWNER LOYALTY PROGRAM (CSP10) - EXPIRES APRIL 30, 2021
CSP10
Service Bulletin/Repair Instructions
SERVICE REACTIVATION AND OWNER LOYALTY PROGRAM (CSP10) - EXPIRES APRIL 30, 2021
01-005-21-3778
Service Bulletin/Repair Instructions
The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
01-006-21-3779
Service Bulletin/Repair Instructions
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
09-002-21-3770
Service Bulletin/Repair Instructions
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
MT-002-20
Service Bulletin/Repair Instructions
New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010.
09-006-20-3673a
Service Bulletin/Repair Instructions
When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
09-006-20-3673
Service Bulletin/Repair Instructions
When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).
09-003-20-3671
Service Bulletin/Repair Instructions
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealerâÂÂs responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. ï· Mazda vehicles are manufactured with tamper-proof speedometers. ï· When a speedometer is replaced, the new speedometer will read zero (0) miles. ï· This procedure is extremely important to accurately represent actual vehicle mileage. ï· Prior to speedometer removal, complete the information required on the âÂÂSpeedometer Replacement LabelâÂÂ. Labels can only be ordered through Mazda eStore. ï· In an effort to achieve a higher level of Customer Experience and retain the value of MazdaâÂÂs vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOâÂÂs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
MT-002-19
Service Bulletin/Repair Instructions
If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely. Metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold. When the new engine assembly is installed, debris in the intake manifold will be ingested into the new engine and cause internal damage.
09-030-19-3598
Service Bulletin/Repair Instructions
Some vehicles may exhibit a squeak noise when opening and/or closing the liftgate. This concern only occurs on vehicles where the liftgate stay damper recall (9916H) was previously performed. Some of the liftgate stay damper rods used for the recall were chrome-plated, which is smooth and may cause a shortage of oil film to the stay damper rod. The squeak noise occurs due to the friction between the gas sealing and the damper rod when opening and/or closing the liftgate.
09-005-19-3562
Service Bulletin/Repair Instructions
When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).
02-002-19-3546
Service Bulletin/Repair Instructions
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains.
04-002-19-3545
Service Bulletin/Repair Instructions
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
08-001-19-3544
Service Bulletin/Repair Instructions
This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service.
MT-012-18
Service Bulletin/Repair Instructions
If a vehicle has body vibration or steering wheel shimmy while driving and the root cause is determined to be tire balance, re-balance the tires using a Hunter GSP9700 or equivalent balance machine. If your dealer does not have a GSP9700 or equivalent balance machine, sublet the vehicle out for repair. To find the location of a GSP9700 near your dealer, visit Hunter?s web site at www.gsp9700.com and click on ?Locate a GSP9700 Road Force Balancer.?
09-014-18-3443a
Service Bulletin/Repair Instructions
When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).
09-023-18-3475
Service Bulletin/Repair Instructions
When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as soon as possible to ensure the customer leaves the dealership with active (working SAT radio).
02-008-18-3467
Service Bulletin/Repair Instructions
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains.
04-004-18-3468
Service Bulletin/Repair Instructions
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
08-001-18-3457
Service Bulletin/Repair Instructions
This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service.
00-001-18-3446
Service Bulletin/Repair Instructions
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
09-014-18-3443
Service Bulletin/Repair Instructions
When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
MT-017-17
Service Bulletin/Repair Instructions
If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed. Below are a couple of examples of unusual electrical concerns caused by aftermarket devices.
09-018-17
Service Bulletin/Repair Instructions
Display shows inaccurate ambient temperature. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature.
09018173351
Service Bulletin/Repair Instructions
Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. When you encounter a customer with this concern, first verify the condition when the customer noticed this symptom. If the condition is similar to the following "CONTROL LOGIC OF AMBIENT TEMPERATURE" or "DIFFERENCE BETWEEN THE TEMPERATURE DISPLAY AND OTHERS", advise the customer that this is a normal characteristic of the vehicle and not a malfunction. If the condition does not meet the following and the sensor malfunction is suspected, make sure to inspect the sensor according to MGSSonline or Workshop Manual (section 09-22 AMBIENT TEMPERATURE SENSOR INSPECTION). Replace the sensor only when it fails the Workshop Manual inspection.
09-008-17-3324
Service Bulletin/Repair Instructions
Take caution when cleaning plastic headlight lenses. Damage can occur when using some cleaners that contain strong acid, alkaline cleanser or organic solvent. Damage caused by using these cleaners is not covered by Mazda's New Vehicle Limited Warranty term.
MTI_1115
Service Bulletin/Repair Instructions
Multi-Model - Blind Spot Monitoring (BSM) System Change (update)
SA266
Service Bulletin/Repair Instructions
MAZDA Mobile start (MMS) cannot communicate with vehicle
MTI_1137
Service Bulletin/Repair Instructions
Mulri-Model (Equipped with Mazda connect) - DTC U0323/U0423/U3000 Cannot be deleted (Update)
MTI_1138
Service Bulletin/Repair Instructions
Multi-Model - Clutch Slippage or Smell after Clutch Disc Replacement
SA327
Service Bulletin/Repair Instructions
TAKATA recalls for Air bag
MT-001-17
Service Bulletin/Repair Instructions
Windshield washer fluid change - Factory filled windshield washer fluid has been changed to an ethanol type (yellow color) instead of athe conventional methanol type (blue color). This change is for European compliance Mazda has decided to make the change for all markets.
01-014-16-3208A
Service Bulletin/Repair Instructions
SOME VEHICLES MAY EXPERIENCE A LACK OF ENGINE POWER/ROUGH IDLING AND THE CHECK ENGINE LIGHT ON WITH ONE OR MORE OF THE MISFIRE RELATED DTCS OF P0300:00, P0301:00, P0302:00, P0303:00 AND P0304:00. THIS CONCERN MAY BE CAUSED BY AN INTERNAL FAILURE OF THE IGNITION COIL(S) DUE TO A HIGH DIFFERENCE BETWEEN COLD AND WARM AMBIENT TEMPERATURES. THE PRODUCTION METHOD OF THE IGNITION COIL HAS BEEN CHANGED TO ELIMINATE THIS CONCERN.
1098M
Service Bulletin/Repair Instructions
WHEN REMOVING PARTS FROM A VEHICLE, TAKE CAUTION OF THIS SYMBOL "R". FAILING TO REPLACE THE NON-REUSABLE PART MAY CAUSE A SYSTEM FAILURE.
1080M
Service Bulletin/Repair Instructions
IF AN ENGINE ASSEMBLY IS REPLACED AFTER A CATASTROPHIC INTERNAL MECHANICAL FAILURE, CLEAN THE INTAKE MANIFOLD INTERNALLY BEFORE INSTALLING A REPLACEMENT ENGINE ASSEMBLY. IF THE INTAKE MANIFOLD IS NOT CLEANED PROPERLY, THE REPLACEMENT ENGINE MAY FAIL PREMATURELY.METALLIC DEBRIS FROM THE OLD ENGINE (WITH CATASTROPHIC INTERNAL MECHANICAL FAILURE) MAY REST INSIDE THE INTAKE MANIFOLD. WHEN THE NEW ENGINE ASSEMBLY IS INSTALLED, DEBRIS IN THE INTAKE MANIFOLD WILL BE INGESTED INTO THE NEW ENGINE AND CAUSE INTERNAL DAMAGE.CLEAN THE INTAKE MANIFOLD INTERNALLY TO REMOVE ANY DEBRIS FROM OLD ENGINE BEFORE INSTALLING THE NEW REPLACEMENT ENGINE ASSEMBLY.IF THE INTAKE MANIFOLD CANNOT BE PROPERLY CLEANED INTERNALLY, REPLACE IT.
09-016-16-3158A
Service Bulletin/Repair Instructions
AT PDI OR WHEN NEW VEHICLE IS DELIVERED, SOME CUSTOMERS MAY COMPLAIN ABOUT WRINKLES ON THE LEATHER SEAT CUSHION AND/OR SEAT BACK SURFACE.CUSTOMERS HAVING THIS CONCERN SHOULD HAVE THEIR VEHICLE REPAIRED BY A QUALIFIED UPHOLSTERY REPAIR SPECIALIST USING THE FOLLOWING REPAIR PROCEDURE.THIS SERVICE BULLETIN IS ONLY FOR SUBLET REPAIR. A QUALIFIED UPHOLSTERY REPAIR SPECIALIST IS REQUIRED FOR THIS REPAIR PROCEDURE. PLEASE PRINT A COPY OF THIS BULLETIN FOR THE UPHOLSTERY REPAIR SPECIALIST.
1102M
Service Bulletin/Repair Instructions
WORKSHOP MANUAL EVAP SYSTEM LEAK INSPECTION USING THE M-MDS HAS BEEN DISCONTINUED FOR SOME MODELS. INSTEAD, THE WORKSHOP MANUAL EVAP SYSTEM LEAK INSPECTION USING EVAP LEAK TESTER WILL BE USED TO TROUBLESHOOT EVAP SYSTEM LEAKS.
09-009-16-3150A
Service Bulletin/Repair Instructions
SOME VEHICLES MAY EXHIBIT BLUETOOTH® HANDS-FREE AND/OR TEXT MESSAGING RELATED CONCERNS. TO IMPROVE THE HANDLING OF BLUETOOTH® HANDS-FREE AND/OR TEXT MESSAGING CUSTOMER CONCERNS, MAZDA CRE-ATED A SPECIAL SERVICE AND PARTS EXCHANGE PROGRAM AS OF FEBRUARY 2010.CUSTOMERS EXPERIENCING RELATED CONCERNS SHOULD HAVE THEIR VEHICLE AND/OR DEVICE INSPECTED ACCORDING TO THE FOLLOWING PROCEDURE.
Mazda TSB March
Service Bulletin/Repair Instructions
Mazda Technical Service Bulletins March 2016 Some vehicles may exhibit the inner cloth (A) falling down at the rear end causing a poor appearance and obstructing the view of the back window.
MTI_1031
Service Bulletin/Repair Instructions
SOME CUSTOMERS MAY COMPLAIN ABOUT A BLURRY REAR VIEW MONITOR DISPLAY. THIS MAY BE CAUSED BY AN AFTERMARKET ACCESSORY DEVICE.
09-016-16-3158
Service Bulletin/Repair Instructions
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.Customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.
0000216
Service Bulletin/Repair Instructions
Mazda guidelines for factory scheduled maintenance
0400416
Service Bulletin/Repair Instructions
Brake noise, judder and dragging diagnosis and servicing
0901216
Service Bulletin/Repair Instructions
Paint damage Mazda pocket paint guide
0901316
Service Bulletin/Repair Instructions
Excessive condensation or water within the headlamp assembly caustion
Maintenance
Service Bulletin/Repair Instructions
Maintenance.
09-010/16
Service Bulletin/Repair Instructions
STAINS FOUND ON PAINT DURING PDI SOME VEHICLES MAY EXPERIENCE STAINS APPEARING ON THE HOOD, ROOF AND/OR TRUNK OF VEHICLE. THIS CONCERN IS MOST LIKELY TO BE FOUND IN COLD WEATHER AREAS JUST AFTER THE RAPGARD IS REMOVED AT PDI. THIS MAY BE CAUSED BY MOISTURE WHICH HAS BEEN TRAPPED AND CONDENSED BETWEN PAINT AND THE RAPGARD. THESE TYPES OF STAINS CAN BE REMOVED WITH HEAT GUN OR AN INFRARED DRIER. IF YOU ENCOUNTER THIS CONCERN DURING PDI, USE HEAT GUN OR AN INFRARED DRIER TO APPLY HEAT TO THE AFFECTED ARE TO REMOVE STAIN(S).
0900716
Service Bulletin/Repair Instructions
Speedometer replacement procedure
0900916
Service Bulletin/Repair Instructions
HandsFree bluetooth module and/or text messaging troubleshooting procedure
0901016
Service Bulletin/Repair Instructions
Stains found on kpaint during PDI
0100416
Service Bulletin/Repair Instructions
Battery Maintenance
0100116
Service Bulletin/Repair Instructions
Engine Start /Stop Procedure with room fuse removed
0800116
Service Bulletin/Repair Instructions
Passenger fAirbag deactivation (PAD) indicator light illumination
02-002-16-3124
Service Bulletin/Repair Instructions
SOME AUTOMOTIVE CLEANING PRODUCTS CONTAIN STRONG ACID OR ALKALI. WHEN THESE TYPES OF CLEANERS ARE USED TO CLEAN THE WHEELS ON MAZDA VEHICLES, THE CHEMICALS CONTENTS PENETRATE THE CLEAR COATING OF THE WHEEL SURFACE AND DAMAGE THE PAINT UNDER THE CLEAR COATING. THE DAMAGED AREA HAS THE APPEARANCE OF DARK STAINS.
0200216
Service Bulletin/Repair Instructions
STAINS APPEAR ON WHEELS
0101415
Service Bulletin/Repair Instructions
Engine Oil seepage from engine oil pressure switch
0904415
Service Bulletin/Repair Instructions
Mazda connect shuts down and does not reboot
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.