SA-055-26
Service Bulletin/Repair Instructions
Product Quality Information (PQI) DESCRIPTION Service Information MT-041/12 is no longer valid. It has been unpublished and superseded by the Field Quality Information Report (FQIR) reporting system.
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SA-055-26
Product Quality Information (PQI) DESCRIPTION Service Information MT-041/12 is no longer valid. It has been unpublished and superseded by the Field Quality Information Report (FQIR) reporting system.
09-038-24
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the “Speedometer Replacement Label”. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda’s vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO’s services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
09-016-23
Speedometer replacement procedure
09-025-21-3824
This service bulletin provides information regarding the proper use of the driverâÂÂs floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage.
SSPB3
Subject: ** UPDATE** - Takata Inflator Special Service Program (Extended Warranty) Special Service Program SSPB3: In December 2017 Special Service Program SSPB3 - Takata Inflator Extended Warranty was announced. The extended warranty was a result of the Takata airbag inflator class action settlement. Mazda will provide supplemental warranty coverage for all repairs and replacements (including parts and labor) to correct any defects in the materials or workmanship of Takata airbag inflators and the replacement inflators installed pursuant to the Takata airbag recalls. The program covers defects in the Inflator only and does not cover other items in the airbag system. Additionally, the program also does not cover airbags that have properly deployed as a result of a collision.
01-005-21-3778
The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
01-006-21-3779
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
07-001-21-3775
A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. âÂÂMazda Air Cooling Coil Coatingâ is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.
00-001-21-3768
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
09-002-21-3770
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
MT-002-20
New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010.
09-006-20-3673a
When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
09-003-20-3671
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealerâÂÂs responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. ï· Mazda vehicles are manufactured with tamper-proof speedometers. ï· When a speedometer is replaced, the new speedometer will read zero (0) miles. ï· This procedure is extremely important to accurately represent actual vehicle mileage. ï· Prior to speedometer removal, complete the information required on the âÂÂSpeedometer Replacement LabelâÂÂ. Labels can only be ordered through Mazda eStore. ï· In an effort to achieve a higher level of Customer Experience and retain the value of MazdaâÂÂs vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOâÂÂs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
00-003-19-3583
In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually.
01-002-18-3417
Some vehicles may have a MIL illumination with DTC's P0441, P0442, P0455, or P0456 stored in memory. To determine the location of the evaporative system leak, follow the repair procedure below. P0441 - Evaporative emission control system incorrect purge flow P0442 - EVAP system leak detected (small leak) P0455 - EVAP system leak detected (gross leak) P0456 - EVAP system leak detected (very small leak) NOTE: P0441 is a DTC for purge flow, however, it can be stored when evaporative emissions are leaking from the fuel filler cap. Evaporative emissions leak from the fuel filler cap when the cap is not closed properly after refueling. When diagnosing an evaporative emissions leak from the fuel filler cap, DO NOT TOUCH the fuel filler cap.
SA-068-17
STOPPER PLATES FOR AIR BAG MODULE CONNECTORS HAVE BEEN ESTABLISHED AS NEW SERVICE PARTS. When removing the connector (1) to the air bag module (2), make sure to first lift the stopper plate (3) carefully using a flathead screwdriver (but do not remove it), and then pull out the connector.
08-003-17-3345
Mazda Motor Corporation is going to evaluate the following inflators to ensure the safety of the inflator with a desiccant. In order to do this, MNAO is collecting inflators for evaluation in certain zones. For 2003-2008 Mazda6 (including Mazdaspeed6) and 2004-2011 RX-8: Collect 30 Driver-side and 30 Pas-senger-side inflators (60 total) from vehicles that have completed Recall 8215F for Driver-side and Recall 9416E for Passenger-side airbags in the following zones. For 2010-2013 Mazda3: Collect 200 Passenger-side inflators from vehicles in the following zones.
SA-061-17
In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is© 2017 Mazda North American Operations, U.S.A. allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, a Mazda dealer can get the odometer setting updated to reflect the correct mileage at the time of replacement for both warranty and customer pay repairs, therefore resulting in a higher level of customer satisfaction. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
17-04
A newly established short cord (P/N GAY2-67-SH0) has been released if a connector is broken when performing Recall 9416E.
SA327
TAKATA RECALLS GENERAL INFORMATION PURPOSE: THIS PAGE WAS CREATED TO ASSIST WITH HANDLING TAKATA AIR BAG RECALLS. PROCESSES: PLEASE USE THESE PROCESS FLOWCHARTS TO PROPERLY HANDLE VEHICLES SUBJECT TO THE TAKATA AIR BAG RECALL. RECALL 8215F & 9416E PRELIMINARY PARTS PROCESS RECALL 9516E & 9616E PRELIMINARY PARTS PROCESS GENERAL INFORMATION: THE LINKS BELOW CONTAIN THE LATEST TAKATA RECALLS INFORMATION. THE DOCUMENTS WILL BE UPDATED AS RECALL CONDITIONS CHANGE.
09-034-14-2956
IN ACCORDANCE WITH FEDERAL REGULATIONS, FOLLOW THE PROCEDURE LISTED BELOW WHEN REPLACING A SPEEDOMETER.NOTE:MAZDA VEHICLES ARE MANUFACTURED WITH TAMPER-PROOF SPEEDOMETERS.WHEN A SPEEDOMETER IS REPLACED, THE NEW SPEEDOMETER WILL READ ZERO (0) MILES.THIS PROCEDURE IS EXTREMELY IMPORTANT TO ACCURATELY REPRESENT ACTUAL VEHICLE MILEAGE.PRIOR TO SPEEDOMETER REMOVAL, COMPLETE THE INFORMATION REQUIRED ON THE SPEEDOMETER REPLACE-MENT LABEL. LABELS CAN ONLY BE ORDERED THROUGH MSTORE, NOT MDCS.
09-028-12-2701B
THE MULTI INFORMATION DISPLAY (MID) AND NAVIGATION SYSTEM SUPPORT FOR DIAGNOSTICS, PARTS AUTHORIZATION, AND PARTS EXCHANGE REQUIRE CONTACTING THE PROPER SOURCE. PLEASE CONTACT THE APPROPRIATE SOURCE BY REFERRING TO THE FOLLOWING TABLES.
01-012-12
MAZDA: VARIABLE TIMING (VVT) NOISE AND/OR TIMING CHAIN NOISE. THE REPAIR PROCEDURE FLOWCHART, REPAIR PROCEDURE AND WARRANTY INFORMATION HAVE BEEN REVISED. ALSO INCLUDED MODEL MAZDASPEED3 MODEL YEAR 2010 *JS
SSP-86
MAZDA: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. DUE TO INSUFFICIENT CRANK CASE VENTILATION, HEAVY WHITE SMOKE APPEARS FROM EXHAUST PIPES, AFTER LONG IDLE PERIODS, RESULTING IN OIL LEAKAGE PAST EXHAUST TURGINE SHAFT SEAL. *PE UPDATED 5/14/12. *PE UPDATED 12/18/12. *PE
SB-01-018-11
MAZDA: THERE IS A RATTLE NOISE FROM THE ENGINE DUE TO A STRETCHED TIMING CHAIN. *RM UPDATED 4/18/2012. *KB
SSP-87
MAZDA: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. DUE TO WEAR ON LOCK PIN HOLE IN VVT ROTOR OR BREAKAGE OF VVT CASE, LOUD TICKING NOISE (KNOCKING/RATTLE) IS HEARD, FROM TIMING COVER AND/OR VALVE (CYLINDER HEAD) COVER, WHEN ENGINE IS STARTED AFTER COLD CONDITION. *PE
SB-01-021-11
MAZDA: FUEL PUMP OR PRESSURE LINE PIPE INSTALLATION/REMOVAL INFORMATION. *RM
SB-01-028-10
MAZDA: VARIABLE VALVE TIMING (VVT) NOISE WHEN STARTING ENGINE. WHEN ENGINE IS FIRST STARTED, SOME VEHICLES MAY EXHIBIT A LOUD TICKING NOISE FROM THE VARIABLE VALVE TIMING (VVT) (A). THIS IS CAUSED BY THE LOCK PIN OF THE VARIABLE VALVE TIMING ACTUATOR NOT FULLY ENGAGING OR FROM A WORN LOCK PIN HOLE. *PE UPDATED ON 06/08/2011. *KB
SB-01-023-10
MAZDA: DETERMINING EVAPORATIVE SYSTEM LEAK LOCATION FOR DTCS P0441, P0442, P0455, P0455. SOME VEHICLES MAY HAVE A MIL ILLUMINATION WITH DTCS STORED IN MEMORY. *PE UPDATED 4/18/11. *PE
REC-4907H
MAZDA SERVICE CAMPAIGN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. AN EMISSION RECALL CAMPAIGNS ON CERTAIN VEHICLES TO ADDRESS A MALFUNCTION INDICATOR LAMP ILLUMINATION CONCERN AND A MALFUNCTION WITH THE ON BOARD DIAGNOSTIC ADAPTIVE FEEDBACK CONTROL SYSTEM. THE PCM WILL BE REPROGRAM TO INCLUDE THE LATEST CALIBRATION FREE OF CHARGE. INCLUDE MODELS CX-7, MAZDASPEED3, MAZDASPEED6, AND MAZDA6 2.3L 2006-2007. *PE
SB-01-007-09
MAZDA: VEHICLES MAY EXHIBIT A CONCERN OF UNSTABLE IDLING OR, IN SOME RARE CASES, STALLING, JUST AFTER THE VEHICLE STOPS WITH NO DTCS DETECTED. PROBLEM IS DUE TO THE ACCUMULATION OF CARBON DEPOSITS INSIDE THE THROTTLE BODY CAUSING AIR FLOW TO DECREASE. *PE
01-022/08
ROUGH IDLE, LACK OF POWER, AND/OR MIL ON WITH DTC P2177/P2187 (FUEL SYSTEM LEAN). *NJ
01-022-08
ROUGH IDLE, LACK OF POWER, AND/OR MIL ON WITH DTC P2177/P2187 (FUEL SYSTEM LEAN). *NJ
0102206
FRONT CRANKSHAFT BOLT SERVICE WARNING. *NJ
09012007
MIL ILLUMINATION (DTC P2006) VOLUNTARY EMISSION RECALL CAMPAIGN 4807H AND OBD-II COMPLIANCE VOLUNTARY EMISSION RECALL CAMPAIGN 4907H. *NJ
0500307
CLUTCH PEDAL IS DIFFICULT TO OPERATE. *KB
0101007
MIL COMES ON WITH DTC P2006 (VARIABLE SWIRL CONTROL SYSTEM SHUTTER VALVE STUCK CLOSED). *KB
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.